From 24cf1de1156932c50a8d0d7bcab5f1fd163a35c0 Mon Sep 17 00:00:00 2001 From: ivan Date: Wed, 9 Mar 2005 08:18:57 +0000 Subject: preliminary RT docs --- httemplate/docs/install-rt.html | 66 +++++++++++++++++++++++++++++++++++++++++ 1 file changed, 66 insertions(+) create mode 100644 httemplate/docs/install-rt.html (limited to 'httemplate/docs/install-rt.html') diff --git a/httemplate/docs/install-rt.html b/httemplate/docs/install-rt.html new file mode 100644 index 000000000..0a82ff5e6 --- /dev/null +++ b/httemplate/docs/install-rt.html @@ -0,0 +1,66 @@ + + Installing integrated RT ticketing + + +

Installing integrated RT ticketing

+ +

Integrated ticketing is an new feature and these instructinos are preliminary. Documentation contributions are welcome. + +

Perl minimum version 5.8.3 is required. HTML::Mason is required. + +

Install the following perl modules: +

+ +

Create a new Unix group called 'rt' + +

make configure-rt
+make create-rt
+make install-rt
+

+ +

Add the following to your httpd.conf: +

+<DirectoryMatch "^/var/www/freeside/rt/.*NoAuth">
+<Limit GET POST>
+allow from all
+Satisfy any   
+SetHandler perl-script
+PerlHandler HTML::Mason
+</Limit>
+</DirectoryMatch>
+<DirectoryMatch "^/var/www/freeside/rt/.*NoAuth/images">
+SetHandler None
+</DirectoryMatch>
+

+ +

Set the ticket_system configuration value to RT_Internal. You may also wish to set ticket_system-default_queueid once you have RT configured. + +

Bootstrap RT's permissions: +

Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username +
Run freeside-adduser -h /usr/local/etc/freeside/htpasswd root and set a (temporary) password +
Log into your Freeside installation as the "root" user you just created, by closing your browser or using https://root@yourmachone/freeside/ syntax. +
Click on "Ticketing Main" on the Freeside main menu. Click on "Configuration", then "Global", and then "User Rights". Grant the "SuperUser" right to your RT login. +
Remove the temporary "root" user from /usr/local/etc/freeside/mapsecrets and /usr/local/etc/freeside/htpasswd +

+ +

Follow the regular RT documentation to configure RT, setup the mailgate, etc. + + -- cgit v1.2.1