From 0c525f3ba7b2b6730b8939b950e4d76dd16802a9 Mon Sep 17 00:00:00 2001 From: cvs2git Date: Thu, 5 Jan 2006 09:34:30 +0000 Subject: This commit was manufactured by cvs2svn to create tag 'SQL_LEDGER_2_4_4'. --- httemplate/docs/install-rt.html | 78 ----------------------------------------- 1 file changed, 78 deletions(-) delete mode 100644 httemplate/docs/install-rt.html (limited to 'httemplate/docs/install-rt.html') diff --git a/httemplate/docs/install-rt.html b/httemplate/docs/install-rt.html deleted file mode 100644 index da0941a09..000000000 --- a/httemplate/docs/install-rt.html +++ /dev/null @@ -1,78 +0,0 @@ - - Installing integrated RT ticketing - - -

Installing integrated RT ticketing

- -

Integrated ticketing is an new feature and these instructions are preliminary. Documentation contributions are welcome. - -

There is also support for running this integration against an external RT installation, but it is not (yet) documented. - -

Perl minimum version 5.8.3 is required. HTML::Mason is required. - -

Install the following perl modules: -

- -

Create a new Unix group called 'rt' - -

Edit the top-level Makefile, set RT_ENABLED to 1 and set the RT_DOMAIN, RT_TIMEZONE, and FREESIDE_URL variables. - -

make configure-rt
-make create-rt
-make install-rt
-

- -

Add the following to your httpd.conf: -

-# replace /var/www/freeside with your freeside document root
-<DirectoryMatch "^/var/www/freeside/rt/.*NoAuth">
-<Limit GET POST>
-allow from all
-Satisfy any   
-SetHandler perl-script
-PerlHandler HTML::Mason
-</Limit>
-</DirectoryMatch>
-# replace /var/www/freeside with your freeside document root
-<DirectoryMatch "^/var/www/freeside/rt/.*NoAuth/images">
-SetHandler None
-</DirectoryMatch>
-# replace /var/www/freeside with your freeside document root
-<Directory /var/www/freeside/rt/Ticket/Attachment> 
-SetHandler perl-script 
-PerlHandler HTML::Mason 
-</Directory>
-

- -

Set the ticket_system configuration value to RT_Internal. You may also wish to set ticket_system-default_queueid once you have RT configured. - -

Bootstrap RT's permissions: -

Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username -
Run freeside-adduser -h /usr/local/etc/freeside/htpasswd root and set a (temporary) password -
Log into your Freeside installation as the "root" user you just created, by closing your browser or using https://root@yourmachone/freeside/ syntax. -
Click on "Ticketing Main" on the Freeside main menu. Click on "Configuration", then "Global", and then "User Rights". Grant the "SuperUser" right to your RT login. -
Remove the temporary "root" user from /usr/local/etc/freeside/mapsecrets and /usr/local/etc/freeside/htpasswd -

- -

Follow the regular RT documentation to configure RT, setup the mailgate, etc. - - -- cgit v1.2.1