From e1eb06c05b654a4533bab0e034e87a8de99015cc Mon Sep 17 00:00:00 2001 From: cvs2git Date: Mon, 12 Oct 1998 07:03:12 +0000 Subject: This commit was manufactured by cvs2svn to create tag 'freeside_current'. --- htdocs/docs/trouble.html | 41 ----------------------------------------- 1 file changed, 41 deletions(-) delete mode 100644 htdocs/docs/trouble.html (limited to 'htdocs/docs/trouble.html') diff --git a/htdocs/docs/trouble.html b/htdocs/docs/trouble.html deleted file mode 100644 index 2cf6d4e71..000000000 --- a/htdocs/docs/trouble.html +++ /dev/null @@ -1,41 +0,0 @@ - - Troubleshooting - - -

Troubleshooting

When troubleshooting the web interface, helpful information is often in your web server's error log. -
Internet Explorer will not work with Freeside's HTML interface. -Netscape, -Lynx, and -Emacs/W3, -among others, should work fine. -
If bin/svc_acct.import fails with an "Out of memory!" error using MySQL, upgrede MySQL and recompile the Perl DBD. There was a memory leak in some older versions of MySQL. -
If you get tons of errors in your web server's error log like this: -
```
-Ambiguous use of value => resolved to "value" =>
-at /usr/lib/perl5/site_perl/File/CounterFile.pm line 132.
-
```
- This clutters up your log files but is otherwise harmless. Upgrade to the latest File::CounterFile. -
If you get an Internal Server Error when adding or editing, but find that the update has occured, and you get something like the following in your web server's error log: -
```
-access to /your/path/edit/process/some_table.cgi failed for
-machine.domain.tld, reason: malformed header from script.
-Bad header=HTTP/1.0 302 Moved Temporarily
-
```
- Then you forgot to apply this patch as mentioned in the New Installation section of the documentation. -
If you get errors like this: -
```
-UID.pm: Can't open /var/spool/freeside/conf/secrets: Permission denied 
-at /your/path/site_perl/FS/UID.pm line 26.
-BEGIN failed--compilation aborted at
-/your/path/edit/process/part_svc.cgi line 15.
-
```
- Then the scripts are not running setuid freeside. If you were editing -the files, it is possible you inadvertantly removed the setuid bit. -As mentioned in the New Installation section of the documentation, set ownership and permissions for the web interface. Your system should support secure setuid scripts or Perl's emulation, see perlsec: Security Bugs for information and workarounds. -
```
cd /usr/local/apache/htdocs/freeside
-chown -R freeside .
-chmod 4755 browse/*.cgi edit/*.cgi edit/process/*.cgi misc/*.cgi misc/process/*.cgi search/*.cgi view/*.cgi
```
-

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