From f4247c22a77543afa76f4bc81281bdda71f776cf Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Wed, 3 Mar 2004 06:20:20 +0000
Subject: grey out inactive text boxes as well as disable them (IE doesn't grey
 out disabled text dialogs)

---
 httemplate/edit/svc_forward.cgi | 8 ++++++--
 1 file changed, 6 insertions(+), 2 deletions(-)

diff --git a/httemplate/edit/svc_forward.cgi b/httemplate/edit/svc_forward.cgi
index 2e6c5f1a0..2b9d35ad1 100755
--- a/httemplate/edit/svc_forward.cgi
+++ b/httemplate/edit/svc_forward.cgi
@@ -129,15 +129,19 @@ Service: <B><%= $part_svc->svc %></B><BR><BR>
 function srcchanged(what) {
   if ( what.options[what.selectedIndex].value == 0 ) {
     what.form.src.disabled = false;
+    what.form.src.style.backgroundColor = "white";
   } else {
     what.form.src.disabled = true;
+    what.form.src.style.backgroundColor = "lightgrey";
   }
 }
 function dstchanged(what) {
   if ( what.options[what.selectedIndex].value == 0 ) {
     what.form.dst.disabled = false;
+    what.form.dst.style.backgroundColor = "white";
   } else {
     what.form.dst.disabled = true;
+    what.form.dst.style.backgroundColor = "lightgrey";
   }
 }
 </SCRIPT>
@@ -153,7 +157,7 @@ function dstchanged(what) {
 <% } %>
 </SELECT>
 <% if ( $svc_forward->dbdef_table->column('src') ) { %>
-<INPUT TYPE="text" NAME="src" VALUE="<%= $src %>" <%= ( $src || !scalar(%email) ) ? '' : 'DISABLED' %>>
+<INPUT TYPE="text" NAME="src" VALUE="<%= $src %>" <%= ( $src || !scalar(%email) ) ? '' : 'DISABLED STYLE="background-color: lightgrey"' %>>
 <% } %>
 </TD></TR>
 
@@ -164,7 +168,7 @@ function dstchanged(what) {
 <% } %>
 <OPTION <%= $dst ? 'SELECTED' : '' %> VALUE="0">(other email address)</OPTION>
 </SELECT>
-<INPUT TYPE="text" NAME="dst" VALUE="<%= $dst %>" <%= ( $dst || !scalar(%email) ) ? '' : 'DISABLED' %>>
+<INPUT TYPE="text" NAME="dst" VALUE="<%= $dst %>" <%= ( $dst || !scalar(%email) ) ? '' : 'DISABLED STYLE="background-color: lightgrey"' %>>
 </TD></TR>
     </TABLE>
 <BR><INPUT TYPE="submit" VALUE="Submit">
-- 
cgit v1.2.1


From c65b166b6e2ebdac5c2eb2e8336ebd1a4087f77c Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Wed, 3 Mar 2004 13:42:08 +0000
Subject: fix welcome emails being sent to signup server declined accounts,
 closes: Bug#743

---
 FS/FS/ClientAPI/Signup.pm | 37 +++++++++++++++++++++++----
 FS/FS/cust_main.pm        | 64 +++++++++++++++++++++++++++++++++--------------
 FS/FS/cust_pkg.pm         |  3 +++
 FS/FS/queue.pm            | 47 +++++++++++++++++++++++++++++++---
 FS/FS/svc_Common.pm       | 62 ++++++++++++++++++++++++++++++++++++++-------
 FS/FS/svc_acct.pm         | 36 +++++++++++++++++++++++---
 FS/FS/svc_broadband.pm    |  8 +++++-
 FS/FS/svc_domain.pm       | 10 ++++++--
 FS/FS/svc_external.pm     | 60 ++++++++++++++++++++++++--------------------
 FS/FS/svc_forward.pm      | 10 ++++++--
 FS/FS/svc_www.pm          | 11 ++++++--
 11 files changed, 274 insertions(+), 74 deletions(-)

diff --git a/FS/FS/ClientAPI/Signup.pm b/FS/FS/ClientAPI/Signup.pm
index 375958b9c..4655b0984 100644
--- a/FS/FS/ClientAPI/Signup.pm
+++ b/FS/FS/ClientAPI/Signup.pm
@@ -4,6 +4,7 @@ use strict;
 use Tie::RefHash;
 use FS::Conf;
 use FS::Record qw(qsearch qsearchs dbdef);
+use FS::Msgcat qw(gettext);
 use FS::agent;
 use FS::cust_main_county;
 use FS::part_pkg;
@@ -12,7 +13,7 @@ use FS::cust_main;
 use FS::cust_pkg;
 use FS::svc_acct;
 use FS::acct_snarf;
-use FS::Msgcat qw(gettext);
+use FS::queue;
 
 use FS::ClientAPI; #hmm
 FS::ClientAPI->register_handlers(
@@ -171,7 +172,8 @@ sub new_customer {
 
   my @acct_snarf;
   my $snarfnum = 1;
-  while ( length($packet->{"snarf_machine$snarfnum"}) ) {
+  while (    exists($packet->{"snarf_machine$snarfnum"})
+          && length($packet->{"snarf_machine$snarfnum"}) ) {
     my $acct_snarf = new FS::acct_snarf ( {
       'machine'   => $packet->{"snarf_machine$snarfnum"},
       'protocol'  => $packet->{"snarf_protocol$snarfnum"},
@@ -189,12 +191,28 @@ sub new_customer {
   $error = $svc_acct->check;
   return { 'error' => $error } if $error;
 
+  #setup a job dependancy to delay provisioning
+  my $placeholder = new FS::queue ( {
+    'job'    => 'FS::ClientAPI::Signup::__placeholder',
+    'status' => 'locked',
+  } );
+  $error = $placeholder->insert;
+  return { 'error' => $error } if $error;
+
   use Tie::RefHash;
   tie my %hash, 'Tie::RefHash';
   %hash = ( $cust_pkg => [ $svc_acct ] );
   #msgcat
-  $error = $cust_main->insert( \%hash, \@invoicing_list, 'noexport' => 1 );
-  return { 'error' => $error } if $error;
+  $error = $cust_main->insert(
+    \%hash,
+    \@invoicing_list,
+    'depend_jobnum' => $placeholder->jobnum,
+  );
+  if ( $error ) {
+    my $perror = $placeholder->delete;
+    $error .= " (Additionally, error removing placeholder: $perror)" if $perror;
+    return { 'error' => $error };
+  }
 
   if ( $conf->exists('signup_server-realtime') ) {
 
@@ -222,11 +240,20 @@ sub new_customer {
       local $FS::svc_Common::noexport_hack = 1;
       $cust_main->cancel('quiet'=>1);
 
+      my $perror = $placeholder->depended_delete;
+      warn "error removing provisioning jobs after decline: $perror" if $perror;
+      unless ( $perror ) {
+        $perror = $placeholder->delete;
+        warn "error removing placeholder after decline: $perror" if $perror;
+      }
+
       return { 'error' => '_decline' };
     }
 
   }
-  $cust_main->reexport;
+
+  $error = $placeholder->delete;
+  return { 'error' => $error } if $error;
 
   return { error => '' };
 
diff --git a/FS/FS/cust_main.pm b/FS/FS/cust_main.pm
index 6ca32871d..a9fcb2b66 100644
--- a/FS/FS/cust_main.pm
+++ b/FS/FS/cust_main.pm
@@ -1,7 +1,7 @@
 package FS::cust_main;
 
 use strict;
-use vars qw( @ISA $conf $Debug $import );
+use vars qw( @ISA $conf $DEBUG $import );
 use vars qw( $realtime_bop_decline_quiet ); #ugh
 use Safe;
 use Carp;
@@ -42,8 +42,8 @@ use FS::Msgcat qw(gettext);
 
 $realtime_bop_decline_quiet = 0;
 
-$Debug = 0;
-#$Debug = 1;
+$DEBUG = 0;
+#$DEBUG = 1;
 
 $import = 0;
 
@@ -232,10 +232,16 @@ invoicing_list destination to the newly-created svc_acct.  Here's an example:
 
   $cust_main->insert( {}, [ $email, 'POST' ] );
 
-Currently available options are: I<noexport>
+Currently available options are: I<depend_jobnum> and I<noexport>.
 
-If I<noexport> is set true, no provisioning jobs (exports) are scheduled.
-(You can schedule them later with the B<reexport> method.)
+If I<depend_jobnum> is set, all provisioning jobs will have a dependancy
+on the supplied jobnum (they will not run until the specific job completes).
+This can be used to defer provisioning until some action completes (such
+as running the customer's credit card sucessfully).
+
+The I<noexport> option is deprecated.  If I<noexport> is set true, no
+provisioning jobs (exports) are scheduled.  (You can schedule them later with
+the B<reexport> method.)
 
 =cut
 
@@ -244,6 +250,9 @@ sub insert {
   my $cust_pkgs = @_ ? shift : {};
   my $invoicing_list = @_ ? shift : '';
   my %options = @_;
+  warn "FS::cust_main::insert called with options ".
+       join(', ', map { "$_: $options{$_}" } keys %options ). "\n"
+    if $DEBUG;
 
   local $SIG{HUP} = 'IGNORE';
   local $SIG{INT} = 'IGNORE';
@@ -295,7 +304,6 @@ sub insert {
   }
 
   # packages
-  #local $FS::svc_Common::noexport_hack = 1 if $options{'noexport'};
   $error = $self->order_pkgs($cust_pkgs, \$seconds, %options);
   if ( $error ) {
     $dbh->rollback if $oldAutoCommit;
@@ -330,7 +338,7 @@ sub insert {
 
 }
 
-=item order_pkgs HASHREF, [ , OPTION => VALUE ... ] ]
+=item order_pkgs HASHREF, [ SECONDSREF, [ , OPTION => VALUE ... ] ]
 
 Like the insert method on an existing record, this method orders a package
 and included services atomicaly.  Pass a Tie::RefHash data structure to this
@@ -343,14 +351,20 @@ be a better explanation of this, but until then, here's an example:
     $cust_pkg => [ $svc_acct ],
     ...
   );
-  $cust_main->order_pkgs( \%hash, 'noexport'=>1 );
+  $cust_main->order_pkgs( \%hash, \'0', 'noexport'=>1 );
+
+Currently available options are: I<depend_jobnum> and I<noexport>.
 
-Currently available options are: I<noexport>
+If I<depend_jobnum> is set, all provisioning jobs will have a dependancy
+on the supplied jobnum (they will not run until the specific job completes).
+This can be used to defer provisioning until some action completes (such
+as running the customer's credit card sucessfully).
 
-If I<noexport> is set true, no provisioning jobs (exports) are scheduled.
-(You can schedule them later with the B<reexport> method for each
-cust_pkg object.  Using the B<reexport> method on the cust_main object is not
-recommended, as existing services will also be reexported.)
+The I<noexport> option is deprecated.  If I<noexport> is set true, no
+provisioning jobs (exports) are scheduled.  (You can schedule them later with
+the B<reexport> method for each cust_pkg object.  Using the B<reexport> method
+on the cust_main object is not recommended, as existing services will also be
+reexported.)
 
 =cut
 
@@ -359,6 +373,12 @@ sub order_pkgs {
   my $cust_pkgs = shift;
   my $seconds = shift;
   my %options = @_;
+  my %svc_options = ();
+  $svc_options{'depend_jobnum'} = $options{'depend_jobnum'}
+    if exists $options{'depend_jobnum'};
+  warn "FS::cust_main::order_pkgs called with options ".
+       join(', ', map { "$_: $options{$_}" } keys %options ). "\n"
+    if $DEBUG;
 
   local $SIG{HUP} = 'IGNORE';
   local $SIG{INT} = 'IGNORE';
@@ -386,7 +406,7 @@ sub order_pkgs {
         $svc_something->seconds( $svc_something->seconds + $$seconds );
         $$seconds = 0;
       }
-      $error = $svc_something->insert;
+      $error = $svc_something->insert(%svc_options);
       if ( $error ) {
         $dbh->rollback if $oldAutoCommit;
         #return "inserting svc_ (transaction rolled back): $error";
@@ -401,6 +421,9 @@ sub order_pkgs {
 
 =item reexport
 
+This method is deprecated.  See the I<depend_jobnum> option to the insert and
+order_pkgs methods for a better way to defer provisioning.
+
 Re-schedules all exports by calling the B<reexport> method of all associated
 packages (see L<FS::cust_pkg>).  If there is an error, returns the error;
 otherwise returns false.
@@ -410,6 +433,9 @@ otherwise returns false.
 sub reexport {
   my $self = shift;
 
+  carp "warning: FS::cust_main::reexport is deprectated; ".
+       "use the depend_jobnum option to insert or order_pkgs to delay export";
+
   local $SIG{HUP} = 'IGNORE';
   local $SIG{INT} = 'IGNORE';
   local $SIG{QUIT} = 'IGNORE';
@@ -1474,7 +1500,7 @@ sub collect {
   my $dbh = dbh;
 
   my $balance = $self->balance;
-  warn "collect customer". $self->custnum. ": balance $balance" if $Debug;
+  warn "collect customer". $self->custnum. ": balance $balance" if $DEBUG;
   unless ( $balance > 0 ) { #redundant?????
     $dbh->rollback if $oldAutoCommit; #hmm
     return '';
@@ -1500,7 +1526,7 @@ sub collect {
     last if $self->balance <= 0;
 
     warn "invnum ". $cust_bill->invnum. " (owed ". $cust_bill->owed. ")"
-      if $Debug;
+      if $DEBUG;
 
     foreach my $part_bill_event (
       sort {    $a->seconds   <=> $b->seconds
@@ -1521,7 +1547,7 @@ sub collect {
            || $self->balance   <= 0; # or if balance<=0
 
       warn "calling invoice event (". $part_bill_event->eventcode. ")\n"
-        if $Debug;
+        if $DEBUG;
       my $cust_main = $self; #for callback
 
       my $error;
@@ -1659,7 +1685,7 @@ I<quiet> can be set true to surpress email decline notices.
 
 sub realtime_bop {
   my( $self, $method, $amount, %options ) = @_;
-  if ( $Debug ) {
+  if ( $DEBUG ) {
     warn "$self $method $amount\n";
     warn "  $_ => $options{$_}\n" foreach keys %options;
   }
diff --git a/FS/FS/cust_pkg.pm b/FS/FS/cust_pkg.pm
index c2182118f..d60e95b78 100644
--- a/FS/FS/cust_pkg.pm
+++ b/FS/FS/cust_pkg.pm
@@ -669,6 +669,9 @@ sub transfer {
 
 =item reexport
 
+This method is deprecated.  See the I<depend_jobnum> option to the insert and
+order_pkgs methods in FS::cust_main for a better way to defer provisioning.
+
 =cut
 
 sub reexport {
diff --git a/FS/FS/queue.pm b/FS/FS/queue.pm
index 634f7f4bd..9dcb2e3be 100644
--- a/FS/FS/queue.pm
+++ b/FS/FS/queue.pm
@@ -1,7 +1,7 @@
 package FS::queue;
 
 use strict;
-use vars qw( @ISA @EXPORT_OK $conf $jobnums);
+use vars qw( @ISA @EXPORT_OK $DEBUG $conf $jobnums);
 use Exporter;
 use FS::UID;
 use FS::Conf;
@@ -14,6 +14,9 @@ use FS::cust_svc;
 @ISA = qw(FS::Record);
 @EXPORT_OK = qw( joblisting );
 
+$DEBUG = 0;
+#$DEBUG = 1;
+
 $FS::UID::callback{'FS::queue'} = sub {
   $conf = new FS::Conf;
 };
@@ -120,7 +123,10 @@ sub insert {
     }
   }
 
-  push @$jobnums, $self->jobnum if $jobnums;
+  if ( $jobnums ) {
+    warn "jobnums global is active: $jobnums\n" if $DEBUG;
+    push @$jobnums, $self->jobnum;
+  }
 
   $dbh->commit or die $dbh->errstr if $oldAutoCommit;
 
@@ -239,6 +245,7 @@ sub cust_svc {
 =item queue_depend
 
 Returns the FS::queue_depend objects associated with this job, if any.
+(Dependancies that must complete before this job can be run).
 
 =cut
 
@@ -247,7 +254,6 @@ sub queue_depend {
   qsearch('queue_depend', { 'jobnum' => $self->jobnum } );
 }
 
-
 =item depend_insert OTHER_JOBNUM
 
 Inserts a dependancy for this job - it will not be run until the other job
@@ -268,6 +274,39 @@ sub depend_insert {
   $queue_depend->insert;
 }
 
+=item queue_depended
+
+Returns the FS::queue_depend objects that associate other jobs with this job,
+if any.  (The jobs that are waiting for this job to complete before they can
+run).
+
+=cut
+
+sub queue_depended {
+  my $self = shift;
+  qsearch('queue_depend', { 'depend_jobnum' => $self->jobnum } );
+}
+
+=item depended_delete
+
+Deletes the other queued jobs (FS::queue objects) that are waiting for this
+job, if any.  If there is an error, returns the error, otherwise returns false.
+
+=cut
+
+sub depended_delete {
+  my $self = shift;
+  my $error;
+  foreach my $job (
+    map { qsearchs('queue', { 'jobnum' => $_->jobnum } ) } $self->queue_depended
+  ) {
+    $error = $job->depended_delete;
+    return $error if $error;
+    $error = $job->delete;
+    return $error if $error
+  }
+}
+
 =back
 
 =head1 SUBROUTINES
@@ -385,7 +424,7 @@ END
 
 =head1 VERSION
 
-$Id: queue.pm,v 1.16 2003-08-05 00:20:46 khoff Exp $
+$Id: queue.pm,v 1.17 2004-03-03 13:42:08 ivan Exp $
 
 =head1 BUGS
 
diff --git a/FS/FS/svc_Common.pm b/FS/FS/svc_Common.pm
index a154f3f85..a22326696 100644
--- a/FS/FS/svc_Common.pm
+++ b/FS/FS/svc_Common.pm
@@ -1,7 +1,7 @@
 package FS::svc_Common;
 
 use strict;
-use vars qw( @ISA $noexport_hack );
+use vars qw( @ISA $noexport_hack $DEBUG );
 use FS::Record qw( qsearch qsearchs fields dbh );
 use FS::cust_svc;
 use FS::part_svc;
@@ -9,6 +9,9 @@ use FS::queue;
 
 @ISA = qw( FS::Record );
 
+$DEBUG = 0;
+#$DEBUG = 1;
+
 =head1 NAME
 
 FS::svc_Common - Object method for all svc_ records
@@ -82,7 +85,7 @@ sub check {
   $self->SUPER::check;
 }
 
-=item insert [ JOBNUM_ARRAYREF [ OBJECTS_ARRAYREF ] ]
+=item insert [ , OPTION => VALUE ... ]
 
 Adds this record to the database.  If there is an error, returns the error,
 otherwise returns false.
@@ -90,19 +93,36 @@ otherwise returns false.
 The additional fields pkgnum and svcpart (see L<FS::cust_svc>) should be 
 defined.  An FS::cust_svc record will be created and inserted.
 
-If an arrayref is passed as parameter, the B<jobnum>s of any export jobs will
-be added to the array.
+Currently available options are: I<jobnums>, I<child_objects> and
+I<depend_jobnum>.
+
+If I<jobnum> is set to an array reference, the jobnums of any export jobs will
+be added to the referenced array.
+
+If I<child_objects> is set to an array reference of FS::tablename objects (for
+example, FS::acct_snarf objects), they will have their svcnum fieldsset and
+will be inserted after this record, but before any exports are run.
 
-If an arrayref of FS::tablename objects (for example, FS::acct_snarf objects)
-is passed as the optional second parameter, they will have their svcnum fields
-set and will be inserted after this record, but before any exports are run.
+If I<depend_jobnum> is set (to a scalar jobnum or an array reference of
+jobnums), all provisioning jobs will have a dependancy on the supplied
+jobnum(s) (they will not run until the specific job(s) complete(s)).
 
 =cut
 
 sub insert {
   my $self = shift;
-  local $FS::queue::jobnums = shift if @_;
-  my $objects = scalar(@_) ? shift : [];
+  my %options = @_;
+  warn "FS::svc_Common::insert called with options ".
+     join(', ', map { "$_: $options{$_}" } keys %options ). "\n"
+  if $DEBUG;
+
+  my @jobnums = ();
+  local $FS::queue::jobnums = \@jobnums;
+  warn "FS::svc_Common::insert: set \$FS::queue::jobnums to $FS::queue::jobnums"
+    if $DEBUG;
+  my $objects = $options{'child_objects'} || [];
+  my $depend_jobnums = $options{'depend_jobnum'} || [];
+  $depend_jobnums = [ $depend_jobnums ] unless ref($depend_jobnums);
   my $error;
 
   local $SIG{HUP} = 'IGNORE';
@@ -162,6 +182,10 @@ sub insert {
 
   #new-style exports!
   unless ( $noexport_hack ) {
+
+    warn "FS::svc_Common::insert: \$FS::queue::jobnums is $FS::queue::jobnums"
+      if $DEBUG;
+
     foreach my $part_export ( $self->cust_svc->part_svc->part_export ) {
       my $error = $part_export->export_insert($self);
       if ( $error ) {
@@ -170,6 +194,26 @@ sub insert {
                " (transaction rolled back): $error";
       }
     }
+
+    foreach my $depend_jobnum ( @$depend_jobnums ) {
+      warn "inserting dependancies on supplied job $depend_jobnum\n"
+        if $DEBUG;
+      foreach my $jobnum ( @jobnums ) {
+        my $queue = qsearchs('queue', { 'jobnum' => $jobnum } );
+        warn "inserting dependancy for job $jobnum on $depend_jobnum\n"
+          if $DEBUG;
+        my $error = $queue->depend_insert($depend_jobnum);
+        if ( $error ) {
+          $dbh->rollback if $oldAutoCommit;
+          return "error queuing job dependancy: $error";
+        }
+      }
+    }
+
+  }
+
+  if ( exists $options{'jobnums'} ) {
+    push @{ $options{'jobnums'} }, @jobnums;
   }
 
   $dbh->commit or die $dbh->errstr if $oldAutoCommit;
diff --git a/FS/FS/svc_acct.pm b/FS/FS/svc_acct.pm
index 32d87202e..d84240f36 100644
--- a/FS/FS/svc_acct.pm
+++ b/FS/FS/svc_acct.pm
@@ -33,6 +33,7 @@ use FS::Msgcat qw(gettext);
 @ISA = qw( FS::svc_Common );
 
 $DEBUG = 0;
+#$DEBUG = 1;
 $me = '[FS::svc_acct]';
 
 #ask FS::UID to run this stuff for us later
@@ -176,7 +177,7 @@ Creates a new account.  To add the account to the database, see L<"insert">.
 
 sub table { 'svc_acct'; }
 
-=item insert
+=item insert [ , OPTION => VALUE ... ]
 
 Adds this account to the database.  If there is an error, returns the error,
 otherwise returns false.
@@ -193,15 +194,21 @@ should contain an arrayref of FS::tablename objects.  They will have their
 svcnum fields set and will be inserted after this record, but before any
 exports are run.
 
+Currently available options are: I<depend_jobnum>
+
+If I<depend_jobnum> is set (to a scalar jobnum or an array reference of
+jobnums), all provisioning jobs will have a dependancy on the supplied
+jobnum(s) (they will not run until the specific job(s) complete(s)).
+
 (TODOC: L<FS::queue> and L<freeside-queued>)
 
 (TODOC: new exports!)
 
-
 =cut
 
 sub insert {
   my $self = shift;
+  my %options = @_;
   my $error;
 
   local $SIG{HUP} = 'IGNORE';
@@ -325,7 +332,11 @@ sub insert {
   #see?  i told you it was more complicated
 
   my @jobnums;
-  $error = $self->SUPER::insert(\@jobnums, $self->child_objects || [] );
+  $error = $self->SUPER::insert(
+    'jobnums'       => \@jobnums,
+    'child_objects' => $self->child_objects,
+    %options,
+  );
   if ( $error ) {
     $dbh->rollback if $oldAutoCommit;
     return $error;
@@ -395,6 +406,22 @@ sub insert {
           return "error queuing welcome email: $error";
         }
 
+        if ( $options{'depend_jobnum'} ) {
+          warn "$me depend_jobnum found; adding to welcome email dependancies"
+            if $DEBUG;
+          if ( ref($options{'depend_jobnum'}) ) {
+            warn "$me adding jobs ". join(', ', @{$options{'depend_jobnum'}} ).
+                 "to welcome email dependancies"
+              if $DEBUG;
+            push @jobnums, @{ $options{'depend_jobnum'} };
+          } else {
+            warn "$me adding job $options{'depend_jobnum'} ".
+                 "to welcome email dependancies"
+              if $DEBUG;
+            push @jobnums, $options{'depend_jobnum'};
+          }
+        }
+
         foreach my $jobnum ( @jobnums ) {
           my $error = $wqueue->depend_insert($jobnum);
           if ( $error ) {
@@ -1264,6 +1291,9 @@ counterintuitive.
 radius_usergroup_selector?  putting web ui components in here?  they should
 probably live somewhere else...
 
+insertion of RADIUS group stuff in insert could be done with child_objects now
+(would probably clean up export of them too)
+
 =head1 SEE ALSO
 
 L<FS::svc_Common>, edit/part_svc.cgi from an installed web interface,
diff --git a/FS/FS/svc_broadband.pm b/FS/FS/svc_broadband.pm
index 77898066d..aaac891e6 100755
--- a/FS/FS/svc_broadband.pm
+++ b/FS/FS/svc_broadband.pm
@@ -87,7 +87,7 @@ points to.  You can ask the object for a copy with the I<hash> method.
 
 sub table { 'svc_broadband'; }
 
-=item insert
+=item insert [ , OPTION => VALUE ... ]
 
 Adds this record to the database.  If there is an error, returns the error,
 otherwise returns false.
@@ -95,6 +95,12 @@ otherwise returns false.
 The additional fields pkgnum and svcpart (see FS::cust_svc) should be 
 defined.  An FS::cust_svc record will be created and inserted.
 
+Currently available options are: I<depend_jobnum>
+
+If I<depend_jobnum> is set (to a scalar jobnum or an array reference of
+jobnums), all provisioning jobs will have a dependancy on the supplied
+jobnum(s) (they will not run until the specific job(s) complete(s)).
+
 =cut
 
 # Standard FS::svc_Common::insert
diff --git a/FS/FS/svc_domain.pm b/FS/FS/svc_domain.pm
index 10d5d8f5c..c88b3e668 100644
--- a/FS/FS/svc_domain.pm
+++ b/FS/FS/svc_domain.pm
@@ -86,7 +86,7 @@ Creates a new domain.  To add the domain to the database, see L<"insert">.
 
 sub table { 'svc_domain'; }
 
-=item insert
+=item insert [ , OPTION => VALUE ... ]
 
 Adds this domain to the database.  If there is an error, returns the error,
 otherwise returns false.
@@ -112,6 +112,12 @@ If any records are defined in the I<defaultrecords> configuration file,
 appropriate records are added to the domain_record table (see
 L<FS::domain_record>).
 
+Currently available options are: I<depend_jobnum>
+
+If I<depend_jobnum> is set (to a scalar jobnum or an array reference of
+jobnums), all provisioning jobs will have a dependancy on the supplied
+jobnum(s) (they will not run until the specific job(s) complete(s)).
+
 =cut
 
 sub insert {
@@ -145,7 +151,7 @@ sub insert {
     return "Domain not found (see whois)";
   }
 
-  $error = $self->SUPER::insert;
+  $error = $self->SUPER::insert(@_);
   if ( $error ) {
     $dbh->rollback if $oldAutoCommit;
     return $error;
diff --git a/FS/FS/svc_external.pm b/FS/FS/svc_external.pm
index fe4ea1d67..b97e12b47 100644
--- a/FS/FS/svc_external.pm
+++ b/FS/FS/svc_external.pm
@@ -69,7 +69,7 @@ points to.  You can ask the object for a copy with the I<hash> method.
 
 sub table { 'svc_external'; }
 
-=item insert
+=item insert [ , OPTION => VALUE ... ]
 
 Adds this external service to the database.  If there is an error, returns the
 error, otherwise returns false.
@@ -77,17 +77,23 @@ error, otherwise returns false.
 The additional fields pkgnum and svcpart (see L<FS::cust_svc>) should be 
 defined.  An FS::cust_svc record will be created and inserted.
 
-=cut
+Currently available options are: I<depend_jobnum>
 
-sub insert {
-  my $self = shift;
-  my $error;
+If I<depend_jobnum> is set (to a scalar jobnum or an array reference of
+jobnums), all provisioning jobs will have a dependancy on the supplied
+jobnum(s) (they will not run until the specific job(s) complete(s)).
 
-  $error = $self->SUPER::insert;
-  return $error if $error;
+=cut
 
-  '';
-}
+#sub insert {
+#  my $self = shift;
+#  my $error;
+#
+#  $error = $self->SUPER::insert(@_);
+#  return $error if $error;
+#
+#  '';
+#}
 
 =item delete
 
@@ -95,15 +101,15 @@ Delete this record from the database.
 
 =cut
 
-sub delete {
-  my $self = shift;
-  my $error;
-
-  $error = $self->SUPER::delete;
-  return $error if $error;
-
-  '';
-}
+#sub delete {
+#  my $self = shift;
+#  my $error;
+#
+#  $error = $self->SUPER::delete;
+#  return $error if $error;
+#
+#  '';
+#}
 
 
 =item replace OLD_RECORD
@@ -113,15 +119,15 @@ returns the error, otherwise returns false.
 
 =cut
 
-sub replace {
-  my ( $new, $old ) = ( shift, shift );
-  my $error;
-
-  $error = $new->SUPER::replace($old);
-  return $error if $error;
-
-  '';
-}
+#sub replace {
+#  my ( $new, $old ) = ( shift, shift );
+#  my $error;
+#
+#  $error = $new->SUPER::replace($old);
+#  return $error if $error;
+#
+#  '';
+#}
 
 =item suspend
 
diff --git a/FS/FS/svc_forward.pm b/FS/FS/svc_forward.pm
index b9e8ff8f7..b8d55fecb 100644
--- a/FS/FS/svc_forward.pm
+++ b/FS/FS/svc_forward.pm
@@ -68,7 +68,7 @@ database, see L<"insert">.
 
 sub table { 'svc_forward'; }
 
-=item insert
+=item insert [ , OPTION => VALUE ... ]
 
 Adds this mail forwarding alias to the database.  If there is an error, returns
 the error, otherwise returns false.
@@ -76,6 +76,12 @@ the error, otherwise returns false.
 The additional fields pkgnum and svcpart (see L<FS::cust_svc>) should be 
 defined.  An FS::cust_svc record will be created and inserted.
 
+Currently available options are: I<depend_jobnum>
+
+If I<depend_jobnum> is set (to a scalar jobnum or an array reference of
+jobnums), all provisioning jobs will have a dependancy on the supplied
+jobnum(s) (they will not run until the specific job(s) complete(s)).
+
 =cut
 
 sub insert {
@@ -96,7 +102,7 @@ sub insert {
   $error = $self->check;
   return $error if $error;
 
-  $error = $self->SUPER::insert;
+  $error = $self->SUPER::insert(@_);
   if ($error) {
     $dbh->rollback if $oldAutoCommit;
     return $error;
diff --git a/FS/FS/svc_www.pm b/FS/FS/svc_www.pm
index 7e8908346..6c276a198 100644
--- a/FS/FS/svc_www.pm
+++ b/FS/FS/svc_www.pm
@@ -74,7 +74,7 @@ points to.  You can ask the object for a copy with the I<hash> method.
 
 sub table { 'svc_www'; }
 
-=item insert
+=item insert [ , OPTION => VALUE ... ]
 
 Adds this record to the database.  If there is an error, returns the error,
 otherwise returns false.
@@ -82,6 +82,13 @@ otherwise returns false.
 The additional fields pkgnum and svcpart (see L<FS::cust_svc>) should be 
 defined.  An FS::cust_svc record will be created and inserted.
 
+Currently available options are: I<depend_jobnum>
+
+If I<depend_jobnum> is set (to a scalar jobnum or an array reference of
+jobnums), all provisioning jobs will have a dependancy on the supplied
+jobnum(s) (they will not run until the specific job(s) complete(s)).
+
+
 =cut
 
 sub insert {
@@ -124,7 +131,7 @@ sub insert {
     $self->recnum($domain_record->recnum);
   }
 
-  $error = $self->SUPER::insert;
+  $error = $self->SUPER::insert(@_);
   if ( $error ) {
     $dbh->rollback if $oldAutoCommit;
     return $error;
-- 
cgit v1.2.1


From 24b5d695250eb0e93d50f35d0fa46776223d2a68 Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Wed, 3 Mar 2004 16:32:08 +0000
Subject: fix for case where no .fetchmailrc should be create and fetchmail
 should not be run

---
 bin/create-fetchmailrc | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/bin/create-fetchmailrc b/bin/create-fetchmailrc
index e92971140..11bde0ce3 100644
--- a/bin/create-fetchmailrc
+++ b/bin/create-fetchmailrc
@@ -22,6 +22,8 @@ my $filename = "$homedir/.fetchmailrc";
 my $gid = scalar(getgrnam($username)) or die "can't find $username's gid\n";
 my $uid = scalar(getpwnam($username)) or die "can't find $username's uid\n";
 
+exit unless $ARGV[0];
+
 open(FETCHMAILRC, ">$filename") or die "can't open $filename: $!\n";
 chown $uid, $gid, $filename     or die "can't chown $uid.$gid $filename: $!\n";
 chmod 0600, $filename           or die "can't chmod 600 $filename: $!\n";
-- 
cgit v1.2.1


From 1b15d4bbb47875129b8da15331b118a6ad6727f3 Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Fri, 5 Mar 2004 05:59:16 +0000
Subject: fix -v

---
 FS/bin/freeside-daily | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/FS/bin/freeside-daily b/FS/bin/freeside-daily
index 5fb966665..00de2987a 100755
--- a/FS/bin/freeside-daily
+++ b/FS/bin/freeside-daily
@@ -16,7 +16,7 @@ my $user = shift or die &usage;
 
 adminsuidsetup $user;
 
-$FS::cust_main::Debug = 1 if $opt_v;
+$FS::cust_main::DEBUG = 1 if $opt_v;
 
 my %search;
 $search{'payby'} = $opt_p if $opt_p;
-- 
cgit v1.2.1


From 654234a526b5447ec02970962cccb1cf879796c8 Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Fri, 5 Mar 2004 14:34:24 +0000
Subject: beginning of OO reporting interface, create acadia-requested crosstab
 reports

---
 FS/FS/Report.pm                       |  46 ++++++++++
 FS/FS/Report/Table.pm                 |  27 ++++++
 FS/FS/Report/Table/Monthly.pm         | 166 ++++++++++++++++++++++++++++++++++
 FS/MANIFEST                           |   6 ++
 FS/t/Report-Table-Monthly.t           |   5 +
 FS/t/Report-Table.t                   |   5 +
 FS/t/Report.t                         |   5 +
 htetc/global.asa                      |   1 +
 htetc/handler.pl                      |   1 +
 httemplate/graph/money_time-graph.cgi | 116 ++++++++----------------
 httemplate/graph/money_time.cgi       |  60 +++++++++++-
 11 files changed, 356 insertions(+), 82 deletions(-)
 create mode 100644 FS/FS/Report.pm
 create mode 100644 FS/FS/Report/Table.pm
 create mode 100644 FS/FS/Report/Table/Monthly.pm
 create mode 100644 FS/t/Report-Table-Monthly.t
 create mode 100644 FS/t/Report-Table.t
 create mode 100644 FS/t/Report.t

diff --git a/FS/FS/Report.pm b/FS/FS/Report.pm
new file mode 100644
index 000000000..181fea2f6
--- /dev/null
+++ b/FS/FS/Report.pm
@@ -0,0 +1,46 @@
+package FS::Report;
+
+use strict;
+
+=head1 NAME
+
+FS::Report - Report data objects
+
+=head1 SYNOPSIS
+
+  #see the more speicific report objects, currently only FS::Report::Table
+
+=head1 DESCRIPTION
+
+See the more specific report objects, currently only FS::Report::Table
+
+=head1 METHODS
+
+=over 4
+
+=item new [ OPTION => VALUE ... ]
+
+Constructor.  Takes a list of options and their values.
+
+=cut
+
+sub new {
+  my $proto = shift;
+  my $class = ref($proto) || $proto;
+  my $self = @_ ? ( ref($_[0]) ? shift : { @_ } ) : {};
+  bless( $self, $class );
+}
+
+=back
+
+=head1 BUGS
+
+Documentation.
+
+=head1 SEE ALSO
+
+L<FS::Report::Table>, reports in the web interface.
+
+=cut
+
+1;
diff --git a/FS/FS/Report/Table.pm b/FS/FS/Report/Table.pm
new file mode 100644
index 000000000..9f636fa43
--- /dev/null
+++ b/FS/FS/Report/Table.pm
@@ -0,0 +1,27 @@
+package FS::Report::Table;
+
+use strict;
+use vars qw( @ISA );
+use FS::Report;
+
+@ISA = qw( FS::Report );
+
+=head1 NAME
+
+FS::Report::Table - Tables of report data
+
+=head1 SYNOPSIS
+
+See the more specific report objects, currently only FS::Report::Table::Monthly
+
+=head1 BUGS
+
+Documentation.
+
+=head1 SEE ALSO
+
+L<FS::Report::Table::Monthly>, reports in the web interface.
+
+=cut
+
+1;
diff --git a/FS/FS/Report/Table/Monthly.pm b/FS/FS/Report/Table/Monthly.pm
new file mode 100644
index 000000000..9aebeee3d
--- /dev/null
+++ b/FS/FS/Report/Table/Monthly.pm
@@ -0,0 +1,166 @@
+package FS::Report::Table::Monthly;
+
+use strict;
+use vars qw( @ISA );
+use Time::Local;
+use FS::UID qw( dbh );
+use FS::Report::Table;
+
+@ISA = qw( FS::Report::Table );
+
+=head1 NAME
+
+FS::Report::Table::Monthly - Tables of report data, indexed monthly
+
+=head1 SYNOPSIS
+
+  use FS::Report::Table::Monthly;
+
+  my $report = new FS::Report::Table (
+    'items' => [ 'invoiced', 'netsales', 'credits', 'receipts', ],
+    'start_month' => 4,
+    'start_year'  => 2000,
+    'end_month'   => 4,
+    'end_year'    => 2020,
+  );
+
+  my $data = $report->data;
+
+=head1 METHODS
+
+=over 4
+
+=item data
+
+Returns a hashref of data (!! describe)
+
+=cut
+
+sub data {
+  my $self = shift;
+
+  my $smonth = $self->{'start_month'};
+  my $syear = $self->{'start_year'};
+  my $emonth = $self->{'end_month'};
+  my $eyear = $self->{'end_year'};
+
+  my %data;
+
+  while ( $syear < $eyear || ( $syear == $eyear && $smonth < $emonth+1 ) ) {
+
+    push @{$data{label}}, "$smonth/$syear";
+
+    my $speriod = timelocal(0,0,0,1,$smonth-1,$syear);
+    if ( ++$smonth == 13 ) { $syear++; $smonth=1; }
+    my $eperiod = timelocal(0,0,0,1,$smonth-1,$syear);
+  
+    foreach my $item ( @{$self->{'items'}} ) {
+      push @{$data{$item}}, $self->$item($speriod, $eperiod);
+    }
+
+  }
+
+  \%data;
+
+}
+
+sub invoiced { #invoiced
+  my( $self, $speriod, $eperiod ) = ( shift, shift, shift );
+  $self->scalar_sql("
+    SELECT SUM(charged) FROM cust_bill
+    WHERE ". $self->in_time_period($speriod, $eperiod)
+  );
+}
+
+sub netsales { #net sales
+  my( $self, $speriod, $eperiod ) = ( shift, shift, shift );
+
+  my $credited = $self->scalar_sql("
+    SELECT SUM(cust_credit_bill.amount)
+    FROM cust_credit_bill, cust_bill
+    WHERE cust_bill.invnum = cust_credit_bill.invnum
+      AND ".  $self->in_time_period($speriod, $eperiod, 'cust_bill')
+  );
+
+  #horrible local kludge
+  my $expenses = $self->scalar_sql("
+    SELECT SUM(cust_bill_pkg.setup)
+    FROM cust_bill_pkg, cust_bill, cust_pkg, part_pkg
+    WHERE cust_bill.invnum = cust_bill_pkg.invnum
+    AND ". $self->in_time_period($speriod, $eperiod, 'cust_bill'). "
+    AND cust_pkg.pkgnum = cust_bill_pkg.pkgnum
+    AND cust_pkg.pkgpart = part_pkg.pkgpart
+    AND LOWER(part_pkg.pkg) LIKE 'expense _%'
+  ");
+
+  $self->invoiced($speriod,$eperiod)-$credited-$expenses;
+}
+
+#deferred revenue
+
+sub receipts { #cashflow
+  my( $self, $speriod, $eperiod ) = ( shift, shift, shift );
+
+  #cashflow
+  my $paid = $self->scalar_sql("
+    SELECT SUM(paid) FROM cust_pay
+    WHERE ". $self->in_time_period($speriod, $eperiod)
+  );
+
+  my $refunded = $self->scalar_sql("
+    SELECT SUM(refund) FROM cust_refund
+    WHERE ". $self->in_time_period($speriod, $eperiod)
+  );
+
+  #horrible local kludge that doesn't even really work right
+  my $expenses = $self->scalar_sql("
+    SELECT SUM(cust_bill_pay.amount)
+    FROM cust_bill_pay, cust_bill
+    WHERE cust_bill_pay.invnum = cust_bill.invnum
+    AND ". $self->in_time_period($speriod, $eperiod, 'cust_bill_pay'). "
+    AND 0 < ( SELECT COUNT(*) from cust_bill_pkg, cust_pkg, part_pkg
+              WHERE cust_bill.invnum = cust_bill_pkg.invnum
+              AND cust_pkg.pkgnum = cust_bill_pkg.pkgnum
+              AND cust_pkg.pkgpart = part_pkg.pkgpart
+              AND LOWER(part_pkg.pkg) LIKE 'expense _%'
+            )
+  ");
+  #    my $expenses_sql2 = "SELECT SUM(cust_bill_pay.amount) FROM cust_bill_pay, cust_bill_pkg, cust_bill, cust_pkg, part_pkg WHERE cust_bill_pay.invnum = cust_bill.invnum AND cust_bill.invnum = cust_bill_pkg.invnum AND cust_bill_pay._date >= $speriod AND cust_bill_pay._date < $eperiod AND cust_pkg.pkgnum = cust_bill_pkg.pkgnum AND cust_pkg.pkgpart = part_pkg.pkgpart AND LOWER(part_pkg.pkg) LIKE 'expense _%'";
+  
+  $paid-$refunded-$expenses;
+}
+
+sub credits {
+  my( $self, $speriod, $eperiod ) = ( shift, shift, shift );
+  $self->scalar_sql("
+    SELECT SUM(amount) FROM cust_credit
+    WHERE ". $self->in_time_period($speriod, $eperiod)
+  );
+}
+
+sub in_time_period {
+  my( $self, $speriod, $eperiod ) = ( shift, shift, shift );
+  my $table = @_ ? shift().'.' : '';
+  "${table}_date >= $speriod AND ${table}_date < $eperiod";
+}
+
+sub scalar_sql {
+  my( $self, $sql ) = ( shift, shift );
+  my $sth = dbh->prepare($sql) or die dbh->errstr;
+  $sth->execute
+    or die "Unexpected error executing statement $sql: ". $sth->errstr;
+  $sth->fetchrow_arrayref->[0] || 0;
+}
+
+=back
+
+=head1 BUGS
+
+Documentation.
+
+=head1 SEE ALSO
+
+=cut
+
+1;
+
diff --git a/FS/MANIFEST b/FS/MANIFEST
index 3cbf0e91f..555509a41 100644
--- a/FS/MANIFEST
+++ b/FS/MANIFEST
@@ -37,6 +37,9 @@ FS/Conf.pm
 FS/ConfItem.pm
 FS/Misc.pm
 FS/Record.pm
+FS/Report.pm
+FS/Report/Table.pm
+FS/Report/Table/Monthly.pm
 FS/SearchCache.pm
 FS/UI/Base.pm
 FS/UI/CGI.pm
@@ -128,6 +131,9 @@ t/Conf.t
 t/ConfItem.t
 t/Misc.t
 t/Record.t
+t/Report.pm
+t/Report-Table.pm
+t/Report-Table-Monthly.pm
 t/UID.t
 t/Msgcat.t
 t/SearchCache.t
diff --git a/FS/t/Report-Table-Monthly.t b/FS/t/Report-Table-Monthly.t
new file mode 100644
index 000000000..6ff365d1c
--- /dev/null
+++ b/FS/t/Report-Table-Monthly.t
@@ -0,0 +1,5 @@
+BEGIN { $| = 1; print "1..1\n" }
+END {print "not ok 1\n" unless $loaded;}
+use FS::Report::Table::Monthly;
+$loaded=1;
+print "ok 1\n";
diff --git a/FS/t/Report-Table.t b/FS/t/Report-Table.t
new file mode 100644
index 000000000..866d4981e
--- /dev/null
+++ b/FS/t/Report-Table.t
@@ -0,0 +1,5 @@
+BEGIN { $| = 1; print "1..1\n" }
+END {print "not ok 1\n" unless $loaded;}
+use FS::Report::Table;
+$loaded=1;
+print "ok 1\n";
diff --git a/FS/t/Report.t b/FS/t/Report.t
new file mode 100644
index 000000000..76d6ea489
--- /dev/null
+++ b/FS/t/Report.t
@@ -0,0 +1,5 @@
+BEGIN { $| = 1; print "1..1\n" }
+END {print "not ok 1\n" unless $loaded;}
+use FS::Report;
+$loaded=1;
+print "ok 1\n";
diff --git a/htetc/global.asa b/htetc/global.asa
index 8027ae3e5..5652a6f4f 100644
--- a/htetc/global.asa
+++ b/htetc/global.asa
@@ -24,6 +24,7 @@ use FS::CGI qw(header menubar popurl table itable ntable idiot eidiot
                small_custview myexit http_header);
 use FS::Msgcat qw(gettext geterror);
 use FS::Misc qw( send_email );
+use FS::Report::Table::Monthly;
 
 use FS::agent;
 use FS::agent_type;
diff --git a/htetc/handler.pl b/htetc/handler.pl
index 618c5856f..0301d98d1 100644
--- a/htetc/handler.pl
+++ b/htetc/handler.pl
@@ -81,6 +81,7 @@ sub handler
                      small_custview myexit http_header);
       use FS::Msgcat qw(gettext geterror);
       use FS::Misc qw( send_email );
+      use FS::Report::Table::Monthly;
 
       use FS::agent;
       use FS::agent_type;
diff --git a/httemplate/graph/money_time-graph.cgi b/httemplate/graph/money_time-graph.cgi
index 76f1bd7bd..55e8982b4 100755
--- a/httemplate/graph/money_time-graph.cgi
+++ b/httemplate/graph/money_time-graph.cgi
@@ -10,98 +10,56 @@ my $smonth = $cgi->param('smonth') || $curmon+1;
 #find last month
 my $eyear = $cgi->param('eyear') || 1900+$curyear;
 my $emonth = $cgi->param('emonth') || $curmon+1;
-if ( $emonth++>12 ) { $emonth-=12; $eyear++; }
+#if ( $emonth++>12 ) { $emonth-=12; $eyear++; }
 
-my @labels;
-my %data;
+#my @labels;
+#my %data;
 
-while ( $syear < $eyear || ( $syear == $eyear && $smonth < $emonth ) ) {
-  push @labels, "$smonth/$syear";
-
-  my $speriod = timelocal(0,0,0,1,$smonth-1,$syear);
-  if ( ++$smonth == 13 ) { $syear++; $smonth=1; }
-  my $eperiod = timelocal(0,0,0,1,$smonth-1,$syear);
-
-  my $where = "WHERE _date >= $speriod AND _date < $eperiod";
-
-  # Invoiced
-  my $charged_sql = "SELECT SUM(charged) FROM cust_bill $where";
-  my $charged_sth = dbh->prepare($charged_sql) or die dbh->errstr;
-  $charged_sth->execute or die $charged_sth->errstr;
-  my $charged = $charged_sth->fetchrow_arrayref->[0] || 0;
-
-  push @{$data{charged}}, $charged;
-
-  #accounts receivable
-#  my $ar_sql2 = "SELECT SUM(amount) FROM cust_credit $where";
-  my $credited_sql = "SELECT SUM(cust_credit_bill.amount) FROM cust_credit_bill, cust_bill WHERE cust_bill.invnum = cust_credit_bill.invnum AND cust_bill._date >= $speriod AND cust_bill._date < $eperiod";
-  my $credited_sth = dbh->prepare($credited_sql) or die dbh->errstr;
-  $credited_sth->execute or die $credited_sth->errstr;
-  my $credited = $credited_sth->fetchrow_arrayref->[0] || 0;
-
-    #horrible local kludge
-    my $expenses_sql = "SELECT SUM(cust_bill_pkg.setup) FROM cust_bill_pkg, cust_bill, cust_pkg, part_pkg WHERE cust_bill.invnum = cust_bill_pkg.invnum AND cust_bill._date >= $speriod AND cust_bill._date < $eperiod AND cust_pkg.pkgnum = cust_bill_pkg.pkgnum AND cust_pkg.pkgpart = part_pkg.pkgpart AND LOWER(part_pkg.pkg) LIKE 'expense _%'";
-    my $expenses_sth = dbh->prepare($expenses_sql) or die dbh->errstr;
-    $expenses_sth->execute or die $expenses_sth->errstr;
-    my $expenses = $expenses_sth->fetchrow_arrayref->[0] || 0;
-
-  push @{$data{ar}}, $charged-$credited-$expenses;
-
-  #deferred revenue
-#  push @{$data{defer}}, '0';
-
-  #cashflow
-  my $paid_sql = "SELECT SUM(paid) FROM cust_pay $where";
-  my $paid_sth = dbh->prepare($paid_sql) or die dbh->errstr;
-  $paid_sth->execute or die $paid_sth->errstr;
-  my $paid = $paid_sth->fetchrow_arrayref->[0] || 0;
-
-  my $refunded_sql = "SELECT SUM(refund) FROM cust_refund $where";
-  my $refunded_sth = dbh->prepare($refunded_sql) or die dbh->errstr;
-  $refunded_sth->execute or die $refunded_sth->errstr;
-  my $refunded = $refunded_sth->fetchrow_arrayref->[0] || 0;
-
-    #horrible local kludge that doesn't even really work right
-    my $expenses_sql2 = "SELECT SUM(cust_bill_pay.amount) FROM cust_bill_pay, cust_bill WHERE cust_bill_pay.invnum = cust_bill.invnum AND cust_bill_pay._date >= $speriod AND cust_bill_pay._date < $eperiod AND 0 < ( select count(*) from cust_bill_pkg, cust_pkg, part_pkg WHERE cust_bill.invnum = cust_bill_pkg.invnum AND cust_pkg.pkgnum = cust_bill_pkg.pkgnum AND cust_pkg.pkgpart = part_pkg.pkgpart AND LOWER(part_pkg.pkg) LIKE 'expense _%' )";
-
-#    my $expenses_sql2 = "SELECT SUM(cust_bill_pay.amount) FROM cust_bill_pay, cust_bill_pkg, cust_bill, cust_pkg, part_pkg WHERE cust_bill_pay.invnum = cust_bill.invnum AND cust_bill.invnum = cust_bill_pkg.invnum AND cust_bill_pay._date >= $speriod AND cust_bill_pay._date < $eperiod AND cust_pkg.pkgnum = cust_bill_pkg.pkgnum AND cust_pkg.pkgpart = part_pkg.pkgpart AND LOWER(part_pkg.pkg) LIKE 'expense _%'";
-    my $expenses_sth2 = dbh->prepare($expenses_sql2) or die dbh->errstr;
-    $expenses_sth2->execute or die $expenses_sth2->errstr;
-    my $expenses2 = $expenses_sth2->fetchrow_arrayref->[0] || 0;
-
-  push @{$data{cash}}, $paid-$refunded-$expenses2;
+my @items = qw( invoiced netsales credits receipts );
+my %label = (
+ 'invoiced' => 'Gross Sales (invoiced)', 
+ 'netsales' => 'Net Sales (invoiced - applied credits)',
+ 'credits'  => 'Credits',
+ 'receipts' => 'Receipts/Cashflow (payments - refunds)',
+);
+my %color = (
+  'invoiced' => [ 153, 153, 255 ], #light blue
+  'netsales' => [   0,   0, 204 ], #blue
+  'credits'  => [ 204,   0,   0 ], #red
+  'receipts' => [   0, 204,   0 ], #green
+);
 
-}
+my $report = new FS::Report::Table::Monthly (
+  'items' => \@items,
+  'start_month' => $smonth,
+  'start_year'  => $syear,
+  'end_month'   => $emonth,
+  'end_year'    => $eyear,
+);
+my %data = %{$report->data};
 
 #my $chart = Chart::LinesPoints->new(1024,480);
-my $chart = Chart::LinesPoints->new(768,480);
+#my $chart = Chart::LinesPoints->new(768,480);
+my $chart = Chart::LinesPoints->new(976,384);
 
+my $d = 0;
 $chart->set(
   #'min_val' => 0,
   'legend' => 'bottom',
-  'legend_labels' => [ #'Invoiced (cust_bill)',
-                       'Accounts receivable (invoices - applied credits)',
-                       #'Deferred revenue',
-                       'Actual cashflow (payments - refunds)' ],
+  'colors' => { ( map { 'dataset'.$d++ => $color{$_} } @items ),
+                #'grey_background' => [ 211, 211, 211 ],
+                'grey_background' => 'white',
+                'background' => [ 0xe8, 0xe8, 0xe8 ], #grey
+              },
+  #'grey_background' => 'false',
+  'legend_labels' => [ map { $label{$_} } @items ],
+  'brush_size' => 4,
+  #'pt_size' => 12,
 );
 
-my @data = ( \@labels,
-             #map $data{$_}, qw( ar defer cash )
-             #map $data{$_}, qw( charged ar cash )
-             map $data{$_}, qw( ar cash )
-           );
-
-#my $gd = $chart->plot(\@data);
-#open (IMG, ">i_r_c.png");
-#print IMG $gd->png;
-#close IMG;
-
-#$chart->png("i_r_c.png", \@data);
-
-#$chart->cgi_png(\@data);
+my @data = map { $data{$_} } ( 'label', @items );
 
 http_header('Content-Type' => 'image/png' );
-#$Response->{ContentType} = 'image/png';
 
 $chart->_set_colors();
 
diff --git a/httemplate/graph/money_time.cgi b/httemplate/graph/money_time.cgi
index de8f6ee0c..14af0f246 100644
--- a/httemplate/graph/money_time.cgi
+++ b/httemplate/graph/money_time.cgi
@@ -19,9 +19,63 @@ my $emonth = $cgi->param('emonth') || $curmon+1;
     <TITLE>Graphing monetary values over time</TITLE>
   </HEAD>
 <BODY BGCOLOR="#e8e8e8">
-<IMG SRC="money_time-graph.cgi?<%= $cgi->query_string %>" WIDTH="768" HEIGHT="480">
+<IMG SRC="money_time-graph.cgi?<%= $cgi->query_string %>" WIDTH="976" HEIGHT="384">
+<BR>
+
+<%= table('e8e8e8') %>
+<%
+
+my @items = qw( invoiced netsales credits receipts );
+my %label = (
+  'invoiced' => 'Gross Sales',
+  'netsales' => 'Net Sales',
+  'credits'  => 'Credits',
+  'receipts' => 'Receipts',
+);
+my %color = (
+  'invoiced' => '9999ff', #light blue
+  'netsales' => '0000cc', #blue
+  'credits'  => 'cc0000', #red
+  'receipts' => '00cc00', #green
+);
+
+my $report = new FS::Report::Table::Monthly (
+  'items' => \@items,
+  'start_month' => $smonth,
+  'start_year'  => $syear,
+  'end_month'   => $emonth,
+  'end_year'    => $eyear,
+);
+my $data = $report->data;
+
+
+my @mon = qw(Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec);
+
+%>
+
+<TR><TD></TD>
+<% foreach my $column ( @{$data->{label}} ) {
+     #$column =~ s/^(\d+)\//$mon[$1-1]<BR>/e;
+     $column =~ s/^(\d+)\//$mon[$1-1]<BR>/;
+     %>
+     <TH><%= $column %></TH>
+<% } %>
+</TR>
+
+<% foreach my $row (@items) { %>
+  <TR><TH><FONT COLOR="#<%= $color{$row} %>"><%= $label{$row} %></FONT></TH>
+  <% foreach my $column ( @{$data->{$row}} ) { %>
+    <TD ALIGN="right" BGCOLOR="#ffffff">
+      <FONT COLOR="#<%= $color{$row} %>">$<%= sprintf("%.2f", $column) %></FONT>
+    </TD>
+  <% } %>
+  </TR>
+<% } %>
+</TABLE>
+
 <BR>
 <FORM METHOD="POST">
+<!--
 <INPUT TYPE="checkbox" NAME="ar">
   Accounts receivable (invoices - applied credits)<BR>
 <INPUT TYPE="checkbox" NAME="charged">
@@ -31,8 +85,8 @@ my $emonth = $cgi->param('emonth') || $curmon+1;
 <INPUT TYPE="checkbox" NAME="cash">
   Cashflow (payments - refunds)<BR>
 <BR>
+-->
 From <SELECT NAME="smonth">
-<% my @mon = qw(Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec); %>
 <% foreach my $mon ( 1..12 ) { %>
 <OPTION VALUE="<%= $mon %>"<%= $mon == $smonth ? ' SELECTED' : '' %>><%= $mon[$mon-1] %>
 <% } %>
@@ -53,7 +107,7 @@ From <SELECT NAME="smonth">
 <% } %>
 </SELECT>
 
-<INPUT TYPE="submit" VALUE="Graph">
+<INPUT TYPE="submit" VALUE="Redisplay">
 </FORM>
 </BODY>
 </HTML>
-- 
cgit v1.2.1


From ecf4288cc6d98a4916128c5e45d515e0fbea09fd Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Sat, 6 Mar 2004 00:57:40 +0000
Subject: doc

---
 httemplate/docs/upgrade10.html | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/httemplate/docs/upgrade10.html b/httemplate/docs/upgrade10.html
index 774babb9e..45efbe23b 100644
--- a/httemplate/docs/upgrade10.html
+++ b/httemplate/docs/upgrade10.html
@@ -1,7 +1,9 @@
 <pre>
 this is incomplete
 
-install DBIx::DBSchema 0.22
+install DBIx::DBSchema 0.23
+install Net::SSH 0.08
+- If using Apache::ASP, add PerlSetVar RequestBinaryRead Off to your Apache configuration and make sure you are using Apache::ASP minimum version 2.55. 
 
 install NetAddr::IP, Chart::Base, IPC::ShareLite and Locale::SubCountry
 
-- 
cgit v1.2.1


From 6f2e2ea05362732731d08bc2fdeb26946fa4d3bc Mon Sep 17 00:00:00 2001
From: khoff <khoff>
Date: Wed, 10 Mar 2004 02:37:23 +0000
Subject: UI cleanup.

---
 httemplate/browse/router.cgi | 16 ++++++++++------
 1 file changed, 10 insertions(+), 6 deletions(-)

diff --git a/httemplate/browse/router.cgi b/httemplate/browse/router.cgi
index feee4ecaa..4eee96167 100644
--- a/httemplate/browse/router.cgi
+++ b/httemplate/browse/router.cgi
@@ -20,16 +20,20 @@ my $p2 = popurl(2);
   </TR>
 <% foreach my $router (sort {$a->routernum <=> $b->routernum} @router) {
      my @addr_block = $router->addr_block;
+     if (scalar(@addr_block) == 0) {
+       push @addr_block, '&nbsp;';
+     }
 %>
   <TR>
-    <TD ROWSPAN="<%=scalar(@addr_block)%>">
+    <TD ROWSPAN="<%=scalar(@addr_block)+1%>">
       <A HREF="<%=$p2%>edit/router.cgi?<%=$router->routernum%>"><%=$router->routername%></A>
     </TD>
-    <TD>
-    <% foreach my $block ( @addr_block ) { %>
-      <%=$block->NetAddr%></BR>
-    <% } %>
-    </TD>
+  </TR>
+  <% foreach my $block ( @addr_block ) { %>
+  <TR>
+    <TD><%=UNIVERSAL::isa($block, 'FS::addr_block') ? $block->NetAddr : '&nbsp;'%></TD>
+  </TR>
+  <% } %>
   </TR>
 <% } %>
 </TABLE>
-- 
cgit v1.2.1


From 432a10eb5431f3ef973f6273539b2a685f665807 Mon Sep 17 00:00:00 2001
From: khoff <khoff>
Date: Wed, 10 Mar 2004 19:06:21 +0000
Subject: Added hide/show customer router link.

---
 httemplate/browse/router.cgi | 17 ++++++++++++++++-
 1 file changed, 16 insertions(+), 1 deletion(-)

diff --git a/httemplate/browse/router.cgi b/httemplate/browse/router.cgi
index 4eee96167..149db4903 100644
--- a/httemplate/browse/router.cgi
+++ b/httemplate/browse/router.cgi
@@ -11,7 +11,21 @@ my $p2 = popurl(2);
    <BR><BR>
 <% } %>
 
-<A HREF="<%=$p2%>edit/router.cgi"><I>Add a new router</I></A><BR><BR>
+<%
+my $hidecustomerrouters = 0;
+my $hideurl = '';
+if ($cgi->param('hidecustomerrouters') eq '1') {
+  $hidecustomerrouters = 1;
+  $cgi->param('hidecustomerrouters', 0);
+  $hideurl = '<A HREF="' . $cgi->self_url() . '">Show customer routers</A>';
+} else {
+  $hidecustomerrouters = 0;
+  $cgi->param('hidecustomerrouters', 1);
+  $hideurl = '<A HREF="' . $cgi->self_url() . '">Hide customer routers</A>';
+}
+%>
+
+<A HREF="<%=$p2%>edit/router.cgi">Add a new router</A>&nbsp;|&nbsp;<%=$hideurl%>
 
 <%=table()%>
   <TR>
@@ -19,6 +33,7 @@ my $p2 = popurl(2);
     <TD><B>Address block(s)</B></TD>
   </TR>
 <% foreach my $router (sort {$a->routernum <=> $b->routernum} @router) {
+     next if $hidecustomerrouters && $router->svcnum;
      my @addr_block = $router->addr_block;
      if (scalar(@addr_block) == 0) {
        push @addr_block, '&nbsp;';
-- 
cgit v1.2.1


From 2c524f7421185a517faa561d8429c2a163abc2a9 Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Wed, 10 Mar 2004 21:45:48 +0000
Subject: adding preliminary suse install script

---
 install/redhat/9/INSTALL |  6 ++++--
 install/suse/INSTALL     | 11 +++++++++++
 2 files changed, 15 insertions(+), 2 deletions(-)
 create mode 100644 install/suse/INSTALL

diff --git a/install/redhat/9/INSTALL b/install/redhat/9/INSTALL
index ee3cba9ee..b9a345807 100644
--- a/install/redhat/9/INSTALL
+++ b/install/redhat/9/INSTALL
@@ -24,11 +24,13 @@ rpm -i apache-1.3.28-0.n0i.i386.rpm
 
 apt-get install perl-CGI perl-CPAN perl-DBD-MySQL perl-DBD-Pg perl-DBI perl-DateManip perl-HTML-Parser perl-HTML-Tagset perl-TimeDate perl-URI perl-libwww-perl perl-suidperl rsync postgresql postgresql-docs postgresql-libs postgresql-server screen zsh lftp cvs gcc gd #openssh
 
-wget --passive-ftp --continue http://atrpms.physik.fu-berlin.de/dist/rh9/perl-GD/perl-GD-2.11-7.rh9.at.i386.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/atrpms/atrpms-45-1.rh9.at.noarch.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/yum/yum-2.0.4-28.rh9.at.noarch.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/gd/gd-2.0.15-1_6.rh9.at.i386.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/atrpms/atrpms-package-config-45-1.rh9.at.noarch.rpm
+#wget --passive-ftp --continue http://atrpms.physik.fu-berlin.de/dist/rh9/perl-GD/perl-GD-2.11-7.rh9.at.i386.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/atrpms/atrpms-45-1.rh9.at.noarch.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/yum/yum-2.0.4-28.rh9.at.noarch.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/gd/gd-2.0.15-1_6.rh9.at.i386.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/atrpms/atrpms-package-config-45-1.rh9.at.noarch.rpm
+wget --passive-ftp --continue http://atrpms.physik.fu-berlin.de/dist/rh9/perl-GD/perl-GD-2.11-7.rh9.at.i386.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/atrpms/atrpms-50-1.rh9.at.noarch.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/yum/yum-2.0.5-1_30.rh9.at.noarch.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/gd/gd-2.0.15-1_6.rh9.at.i386.rpm http://atrpms.physik.fu-berlin.de/dist/rh9/atrpms/atrpms-package-config-50-1.rh9.at.noarch.rpm
 
 cp /etc/apt/apt.conf /etc/apt/apt.conf.real
 
-rpm -i --replacefiles atrpms-package-config-45-1.rh9.at.noarch.rpm yum-2.0.4-28.rh9.at.noarch.rpm atrpms-45-1.rh9.at.noarch.rpm gd-2.0.15-1_6.rh9.at.i386.rpm perl-GD-2.11-7.rh9.at.i386.rpm
+#rpm -i --replacefiles atrpms-package-config-45-1.rh9.at.noarch.rpm yum-2.0.4-28.rh9.at.noarch.rpm atrpms-45-1.rh9.at.noarch.rpm gd-2.0.15-1_6.rh9.at.i386.rpm perl-GD-2.11-7.rh9.at.i386.rpm
+rpm -i --replacefiles atrpms-package-config-50-1.rh9.at.noarch.rpm yum-2.0.5-1_30.rh9.at.noarch.rpm atrpms-50-1.rh9.at.noarch.rpm gd-2.0.15-1_6.rh9.at.i386.rpm perl-GD-2.11-7.rh9.at.i386.rpm
 
 mv /etc/apt/apt.conf.real /etc/apt/apt.conf
 
diff --git a/install/suse/INSTALL b/install/suse/INSTALL
new file mode 100644
index 000000000..85e392461
--- /dev/null
+++ b/install/suse/INSTALL
@@ -0,0 +1,11 @@
+#!/bin/sh
+
+# based on install/redhat/9/INSTALL
+
+# apt for SuSE howto: http://linux01.gwdg.de/apt4rpm/
+
+for file in ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/apt-0.5.5cnc6-rb6.i586.rpm ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/apt-libs-0.5.5cnc6-rb6.i586.rpm ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/lua-5.0-rb3.i586.rpm; do
+  curl -C - $file
+done
+
+
-- 
cgit v1.2.1


From 659be703171be796aa1e38647a262385414e9933 Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Wed, 10 Mar 2004 21:47:13 +0000
Subject: move to versioned dir

---
 install/suse/9.0/INSTALL | 11 +++++++++++
 install/suse/INSTALL     | 11 -----------
 2 files changed, 11 insertions(+), 11 deletions(-)
 create mode 100644 install/suse/9.0/INSTALL
 delete mode 100644 install/suse/INSTALL

diff --git a/install/suse/9.0/INSTALL b/install/suse/9.0/INSTALL
new file mode 100644
index 000000000..85e392461
--- /dev/null
+++ b/install/suse/9.0/INSTALL
@@ -0,0 +1,11 @@
+#!/bin/sh
+
+# based on install/redhat/9/INSTALL
+
+# apt for SuSE howto: http://linux01.gwdg.de/apt4rpm/
+
+for file in ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/apt-0.5.5cnc6-rb6.i586.rpm ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/apt-libs-0.5.5cnc6-rb6.i586.rpm ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/lua-5.0-rb3.i586.rpm; do
+  curl -C - $file
+done
+
+
diff --git a/install/suse/INSTALL b/install/suse/INSTALL
deleted file mode 100644
index 85e392461..000000000
--- a/install/suse/INSTALL
+++ /dev/null
@@ -1,11 +0,0 @@
-#!/bin/sh
-
-# based on install/redhat/9/INSTALL
-
-# apt for SuSE howto: http://linux01.gwdg.de/apt4rpm/
-
-for file in ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/apt-0.5.5cnc6-rb6.i586.rpm ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/apt-libs-0.5.5cnc6-rb6.i586.rpm ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/lua-5.0-rb3.i586.rpm; do
-  curl -C - $file
-done
-
-
-- 
cgit v1.2.1


From 557b6397be9c5a92985b0cbac849e9dd72c54b43 Mon Sep 17 00:00:00 2001
From: khoff <khoff>
Date: Wed, 10 Mar 2004 22:27:39 +0000
Subject: Excluded virtual fields weren't being properly masked on errors. The
 router/block select box wasn't being generated on errors.

---
 httemplate/edit/svc_broadband.cgi | 9 ++++++---
 1 file changed, 6 insertions(+), 3 deletions(-)

diff --git a/httemplate/edit/svc_broadband.cgi b/httemplate/edit/svc_broadband.cgi
index db27b3241..9e064c5c8 100644
--- a/httemplate/edit/svc_broadband.cgi
+++ b/httemplate/edit/svc_broadband.cgi
@@ -11,11 +11,11 @@ use Tie::IxHash;
 my( $svcnum,  $pkgnum, $svcpart, $part_svc, $svc_broadband );
 if ( $cgi->param('error') ) {
   $svc_broadband = new FS::svc_broadband ( {
-    map { $_, scalar($cgi->param($_)) } fields('svc_broadband')
+    map { $_, scalar($cgi->param($_)) } fields('svc_broadband'), qw(svcpart)
   } );
   $svcnum = $svc_broadband->svcnum;
   $pkgnum = $cgi->param('pkgnum');
-  $svcpart = $cgi->param('svcpart');
+  $svcpart = $svc_broadband->svcpart;
   $part_svc=qsearchs('part_svc',{'svcpart'=>$svcpart});
   die "No part_svc entry!" unless $part_svc;
 } else {
@@ -132,7 +132,9 @@ Service #<B><%=$svcnum ? $svcnum : "(NEW)"%></B><BR><BR>
       <TD BGCOLOR="#ffffff">
         <SELECT NAME="blocknum">
 <%
+  warn $svc_broadband->svcpart;
   foreach my $router ($svc_broadband->allowed_routers) {
+    warn $router->routername;
     foreach my $addr_block ($router->addr_block) {
 %>
         <OPTION VALUE="<%=$addr_block->blocknum%>"<%=($addr_block->blocknum eq $blocknum) ? ' SELECTED' : ''%>>
@@ -158,7 +160,8 @@ Service #<B><%=$svcnum ? $svcnum : "(NEW)"%></B><BR><BR>
 
 <%
 foreach my $field ($svc_broadband->virtual_fields) {
-  if ( $part_svc->part_svc_column($field)->columnflag ne 'F' ) {
+  if ( $part_svc->part_svc_column($field)->columnflag ne 'F' &&
+       $part_svc->part_svc_column($field)->columnflag ne 'X') {
     print $svc_broadband->pvf($field)->widget('HTML', 'edit',
         $svc_broadband->getfield($field));
   }
-- 
cgit v1.2.1


From 25953817e61fd252c18241699c0b6cdc3fa54121 Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Thu, 11 Mar 2004 01:05:38 +0000
Subject: update for suse

---
 Makefile | 8 +++++---
 1 file changed, 5 insertions(+), 3 deletions(-)

diff --git a/Makefile b/Makefile
index 72b3e58ff..bd6019bc8 100644
--- a/Makefile
+++ b/Makefile
@@ -21,13 +21,15 @@ FREESIDE_DOCUMENT_ROOT = /var/www/freeside
 #FREESIDE_DOCUMENT_ROOT = /usr/local/www/data/freeside
 #openbsd
 #FREESIDE_DOCUMENT_ROOT = /var/www/htdocs/freeside
+#suse
+#FREESIDE_DOCUMENT_ROOT = /srv/www/htdocs
 
-#deb, redhat, mandrake, others?
+#deb, redhat, mandrake, suse, others?
 INIT_FILE = /etc/init.d/freeside
 #freebsd
 #INIT_FILE = /usr/local/etc/rc.d/011.freeside.sh
 
-#deb
+#deb, suse
 HTTPD_RESTART = /etc/init.d/apache restart
 #redhat, mandrake
 #HTTPD_RESTART = /etc/init.d/httpd restart
@@ -38,7 +40,7 @@ HTTPD_RESTART = /etc/init.d/apache restart
 
 FREESIDE_RESTART = ${INIT_FILE} restart
 
-#deb, redhat, mandrake, others?
+#deb, redhat, mandrake, suse, others?
 INSTALLGROUP = root
 #freebsd, openbsd
 #INSTALLGROUP = wheel
-- 
cgit v1.2.1


From 289340780927b5bac2c7604d7317c3063c6dd8cc Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Thu, 11 Mar 2004 02:05:38 +0000
Subject: import of rt 3.0.9

---
 rt/Changelog                                 | 1629 ++++++-
 rt/Makefile                                  |   31 +-
 rt/Makefile.in                               |   29 +-
 rt/README                                    |   46 +-
 rt/README.Oracle                             |   37 +
 rt/UPGRADING                                 |   64 +
 rt/autom4te.cache/output.0                   |   56 +-
 rt/autom4te.cache/traces.0                   |   68 +-
 rt/bin/mason_handler.fcgi                    |   24 +-
 rt/bin/mason_handler.fcgi.in                 |   24 +-
 rt/bin/mason_handler.scgi                    |    8 +-
 rt/bin/mason_handler.scgi.in                 |    8 +-
 rt/bin/mason_handler.svc                     |    2 +-
 rt/bin/mason_handler.svc.in                  |    2 +-
 rt/bin/rt                                    | 2901 ++++++------
 rt/bin/rt-crontool                           |   12 +-
 rt/bin/rt-crontool.in                        |   12 +-
 rt/bin/rt-mailgate                           |  109 +-
 rt/bin/rt-mailgate.in                        |  109 +-
 rt/bin/rt.in                                 | 1816 ++++++++
 rt/bin/webmux.pl                             |   29 +-
 rt/bin/webmux.pl.in                          |   29 +-
 rt/config.layout                             |   21 +
 rt/config.log                                |   59 +-
 rt/config.status                             |   18 +-
 rt/configure                                 |   56 +-
 rt/configure.ac                              |   30 +-
 rt/docs/rt3-schema-relationships.dot         |   81 +
 rt/etc/RT_Config.pm                          |   37 +-
 rt/etc/RT_Config.pm.in                       |   37 +-
 rt/etc/acl.Informix                          |    5 +
 rt/etc/acl.Oracle                            |   12 +-
 rt/etc/constraints.mysql                     |   14 +-
 rt/etc/drop.Informix                         |   19 +
 rt/etc/drop.Oracle                           |   37 +
 rt/etc/initialdata                           |    4 +-
 rt/etc/schema.Informix                       |  342 ++
 rt/etc/schema.Oracle                         |  377 +-
 rt/etc/schema.Pg                             |   16 +-
 rt/etc/schema.SQLite                         |   10 +-
 rt/etc/schema.mysql                          |   10 +-
 rt/html/Admin/Elements/EditCustomField       |    2 +-
 rt/html/Admin/Elements/EditCustomFieldValues |    2 +-
 rt/html/Admin/Elements/EditCustomFields      |   41 +-
 rt/html/Admin/Elements/EditScrip             |    9 +
 rt/html/Admin/Elements/EditScrips            |    4 +-
 rt/html/Admin/Elements/SelectGroups          |    3 +-
 rt/html/Admin/Elements/SelectRights          |    3 +-
 rt/html/Admin/Elements/SelectStage           |   39 +
 rt/html/Admin/Queues/CustomFields.html       |    3 +-
 rt/html/Admin/Queues/index.html              |    2 +-
 rt/html/Admin/Users/Modify.html              |    8 +-
 rt/html/Admin/Users/index.html               |    2 +-
 rt/html/Approvals/Display.html               |    2 +-
 rt/html/Elements/Callback                    |    7 +-
 rt/html/Elements/MessageBox                  |    6 +-
 rt/html/Elements/MyTickets                   |    2 +-
 rt/html/Elements/SelectLang                  |   56 +
 rt/html/Elements/SelectStatus                |    2 +
 rt/html/Elements/SelectWatcherType           |    3 +
 rt/html/Elements/SetupSessionCookie          |   18 +-
 rt/html/Elements/SimpleSearch                |    2 +-
 rt/html/NoAuth/webrt.css                     |    4 +-
 rt/html/REST/1.0/Forms/queue/default         |  123 +
 rt/html/REST/1.0/Forms/queue/ns              |   38 +
 rt/html/REST/1.0/Forms/ticket/attachments    |  107 +
 rt/html/REST/1.0/Forms/ticket/default        |  253 ++
 rt/html/REST/1.0/Forms/ticket/history        |  144 +
 rt/html/REST/1.0/Forms/ticket/links          |  148 +
 rt/html/REST/1.0/Forms/user/default          |  141 +
 rt/html/REST/1.0/Forms/user/ns               |   41 +
 rt/html/REST/1.0/NoAuth/mail-gateway         |    7 +-
 rt/html/REST/1.0/autohandler                 |   32 +
 rt/html/REST/1.0/dhandler                    |  287 ++
 rt/html/REST/1.0/logout                      |   27 +
 rt/html/REST/1.0/search/dhandler             |   32 +
 rt/html/REST/1.0/search/ticket               |  119 +
 rt/html/REST/1.0/ticket/comment              |  149 +
 rt/html/REST/1.0/ticket/link                 |   96 +
 rt/html/REST/1.0/ticket/merge                |   78 +
 rt/html/Search/Bulk.html                     |    1 +
 rt/html/Search/Elements/PickRestriction      |   11 +-
 rt/html/SelfService/Display.html             |   43 +-
 rt/html/SelfService/Elements/MyRequests      |    1 +
 rt/html/SelfService/Update.html              |   19 +-
 rt/html/Ticket/Attachment/dhandler           |    4 +-
 rt/html/Ticket/Create.html                   |   69 +-
 rt/html/Ticket/Display.html                  |   76 +-
 rt/html/Ticket/Elements/AddWatchers          |    2 +
 rt/html/Ticket/Elements/EditCustomField      |    4 +
 rt/html/Ticket/Elements/EditLinks            |   29 +-
 rt/html/Ticket/Elements/EditPeople           |    3 +-
 rt/html/Ticket/Elements/ShowAttachments      |    5 +-
 rt/html/Ticket/Elements/ShowDates            |   11 +-
 rt/html/Ticket/Elements/ShowHistory          |    2 +-
 rt/html/Ticket/Elements/ShowMessageStanza    |   12 +-
 rt/html/Ticket/Elements/ShowPeople           |    6 +-
 rt/html/Ticket/Elements/ShowTransaction      |   24 +-
 rt/html/Ticket/Elements/Tabs                 |   10 +-
 rt/html/Ticket/Modify.html                   |    2 +-
 rt/html/Ticket/ModifyAll.html                |    2 +-
 rt/html/Ticket/ModifyPeople.html             |    3 +-
 rt/html/Ticket/Update.html                   |   36 +-
 rt/html/User/Prefs.html                      |  106 +-
 rt/html/autohandler                          |  144 +-
 rt/html/index.html                           |    3 +-
 rt/lib/RT.pm                                 |   33 +-
 rt/lib/RT.pm.in                              |   31 +-
 rt/lib/RT/Action/AutoOpen.pm                 |    2 +-
 rt/lib/RT/Action/Autoreply.pm                |   16 +-
 rt/lib/RT/Action/CreateTickets.pm            |   20 +-
 rt/lib/RT/Action/SendEmail.pm                |    4 +-
 rt/lib/RT/Attachment_Overlay.pm              |   39 +-
 rt/lib/RT/Base.pm                            |   25 +-
 rt/lib/RT/CachedGroupMember_Overlay.pm       |    4 +-
 rt/lib/RT/CachedGroupMembers_Overlay.pm      |    4 +-
 rt/lib/RT/CurrentUser.pm                     |   34 +-
 rt/lib/RT/CustomField_Overlay.pm             |    6 +
 rt/lib/RT/EmailParser.pm                     |   84 +-
 rt/lib/RT/GroupMember_Overlay.pm             |    2 +-
 rt/lib/RT/Group_Overlay.pm                   |   23 +-
 rt/lib/RT/Groups_Overlay.pm                  |   82 +-
 rt/lib/RT/Handle.pm                          |    9 +-
 rt/lib/RT/I18N.pm                            |   22 +-
 rt/lib/RT/I18N/cs.pm                         |   23 +
 rt/lib/RT/I18N/de.po                         |  356 +-
 rt/lib/RT/I18N/it.po                         | 6175 ++++++++++++++++++++++++++
 rt/lib/RT/I18N/ru.po                         |  520 +--
 rt/lib/RT/I18N/zh_cn.po                      | 1401 +++---
 rt/lib/RT/I18N/zh_tw.po                      | 1315 +++---
 rt/lib/RT/Interface/Email.pm                 |  294 +-
 rt/lib/RT/Interface/REST.pm                  |  252 ++
 rt/lib/RT/Interface/Web.pm                   |  150 +-
 rt/lib/RT/Principal_Overlay.pm               |   25 +-
 rt/lib/RT/Queue_Overlay.pm                   |    7 +-
 rt/lib/RT/Record.pm                          |    5 +-
 rt/lib/RT/ScripAction_Overlay.pm             |   30 +-
 rt/lib/RT/Scrip_Overlay.pm                   |   28 +-
 rt/lib/RT/Scrips_Overlay.pm                  |   75 +
 rt/lib/RT/StyleGuide.pod                     |  891 ++++
 rt/lib/RT/Template_Overlay.pm                |   29 +-
 rt/lib/RT/Ticket_Overlay.pm                  |   89 +-
 rt/lib/RT/Tickets_Overlay.pm                 |  185 +-
 rt/lib/RT/Tickets_Overlay_SQL.pm             |   95 +-
 rt/lib/RT/Transaction_Overlay.pm             |  303 +-
 rt/lib/RT/URI.pm                             |    9 +-
 rt/lib/RT/URI/fsck_com_rt.pm                 |   13 +-
 rt/lib/RT/User_Overlay.pm                    |   17 +-
 rt/lib/RT/Users_Overlay.pm                   |   26 +-
 rt/lib/t/02regression.t                      |    4 +-
 rt/lib/t/02regression.t.in                   |    4 +-
 rt/lib/t/03web.pl                            |   34 +-
 rt/lib/t/03web.pl.in                         |   34 +-
 rt/lib/t/04_send_email.pl                    |  122 +-
 rt/lib/t/04_send_email.pl.in                 |  122 +-
 rt/lib/t/data/crashes-file-based-parser      |  193 +
 rt/lib/t/data/multipart-report               |   66 +
 rt/lib/t/data/notes-uuencoded                | 2368 ++++++++++
 rt/sbin/extract-message-catalog              |    2 +-
 rt/sbin/factory                              |    1 +
 rt/sbin/license_tag                          |    6 +-
 rt/sbin/rt-setup-database                    |   46 +-
 rt/sbin/rt-setup-database.in                 |   46 +-
 rt/sbin/rt-test-dependencies                 |   84 +-
 rt/sbin/rt-test-dependencies.in              |   84 +-
 165 files changed, 22771 insertions(+), 4098 deletions(-)
 create mode 100644 rt/README.Oracle
 create mode 100644 rt/UPGRADING
 create mode 100644 rt/bin/rt.in
 create mode 100644 rt/docs/rt3-schema-relationships.dot
 create mode 100644 rt/etc/acl.Informix
 create mode 100644 rt/etc/drop.Informix
 create mode 100644 rt/etc/drop.Oracle
 create mode 100644 rt/etc/schema.Informix
 create mode 100644 rt/html/Admin/Elements/SelectStage
 create mode 100644 rt/html/Elements/SelectLang
 create mode 100644 rt/html/REST/1.0/Forms/queue/default
 create mode 100644 rt/html/REST/1.0/Forms/queue/ns
 create mode 100644 rt/html/REST/1.0/Forms/ticket/attachments
 create mode 100644 rt/html/REST/1.0/Forms/ticket/default
 create mode 100644 rt/html/REST/1.0/Forms/ticket/history
 create mode 100644 rt/html/REST/1.0/Forms/ticket/links
 create mode 100644 rt/html/REST/1.0/Forms/user/default
 create mode 100644 rt/html/REST/1.0/Forms/user/ns
 create mode 100644 rt/html/REST/1.0/autohandler
 create mode 100644 rt/html/REST/1.0/dhandler
 create mode 100644 rt/html/REST/1.0/logout
 create mode 100644 rt/html/REST/1.0/search/dhandler
 create mode 100644 rt/html/REST/1.0/search/ticket
 create mode 100644 rt/html/REST/1.0/ticket/comment
 create mode 100644 rt/html/REST/1.0/ticket/link
 create mode 100644 rt/html/REST/1.0/ticket/merge
 create mode 100644 rt/lib/RT/I18N/it.po
 create mode 100644 rt/lib/RT/Interface/REST.pm
 create mode 100644 rt/lib/RT/StyleGuide.pod
 create mode 100644 rt/lib/t/data/crashes-file-based-parser
 create mode 100644 rt/lib/t/data/multipart-report
 create mode 100644 rt/lib/t/data/notes-uuencoded

diff --git a/rt/Changelog b/rt/Changelog
index d8d73fd6d..0f6bd10c3 100644
--- a/rt/Changelog
+++ b/rt/Changelog
@@ -2,7 +2,7 @@
 
 
 Project "rt.3", Branch 0						  Page 1
-Change Log						Sat Jul 12 04:24:41 2003
+Change Log						Fri Feb 13 12:31:27 2004
 
 rt.3.D000, C0, jesse, Thu Mar 13 20:43:23 2003, RT: Request Tracker, branch 3.0.
     RT: Request Tracker, branch 3.0.
@@ -207,6 +207,1633 @@ rt.3.D000, C0, jesse, Thu Mar 13 20:43:23 2003, RT: Request Tracker, branch 3.0.
      199    150	  README updates to indicate deprecated dependencies
      200    151	  Debugging framework cleanup
      201    152	  Bumping version to 3.0.4
+     195    153	  #3042: Make max inline body size configurable
+     196    154	  #3029 - better warning message on improper perms on mail in
+     202    155	  Initial commit of new commandline client support code
+     203    156	  More updates to the commandline client
+     205    157	  Removing ancient cli code that was accidentally added to the
+		  repository
+     206    158	  Extended ACL edit routines to make it easier to use generic
+		  routines in 3rd party apps
+      24    159	  Certain ACL checks could fail on postgres due to a marshalling
+		  bug
+     209    160	  #1751: update second page in Bulk update
+     208    161	  #1651: URIs not escaped in ticket display
+     210    162	  A couple of fixes to better deal with creation of 'blank'
+		  ticket requestors
+     207    163	  regression tests: use $RT::WebPath and RT_LIB_PATH
+     211    164	  Requestor searches had an extra join that they didn't need
+     212    165	  License tagger was tagging Makefile, not Makefile.in.
+		  Reconfigured.
+     213    166	  Bumping to 3.0.5pre1
+     215    167	  Merging internationalization fixes from ourinternet
+     216    168	  #2692: make $Domain an argument for SelectGroups
+     219    169	  #2855: User_Overlay and Template_Overlay fixes
+     220    170	  #2989: regexp changes for Subject and loop-detection
+     221    171	  3158: user can delete only with DeleteTicket right
+     222    172	  fixes for the importer
+     223    173	  Adding the RT coding style guide to the distribution
+     225    174	  One I18N 'fix' from ourinternet tainted attachment data,
+		  breaking tests
+     226    175	  Code to catch execution problems within RT's web app server
+		  was made more robust
+      34    176	  Failed user creation didn't always properly roll-back the
+		  database
+     227    177	  [fsck.com #2378] personal permissions for installation
+     228    178	  #3199: normalize custom fields searching syntax - Global CF's
+		  previously didn't allow the { }
+     229    179	  #3201: Perform more clever joining to enhance custom field
+		  search results
+      40    180	  #3200 - AND MultipleSelect CFs together -  OR all other CFs
+		  together.
+      42    181	  Bumping version to 3.0.5-pre2
+      41    182	  #3022: Update to German translation
+      43    183	  #3068: Better setting of Due dates via the web ui
+      44    184	  #3131: Preliminary support for Oracle from Brook Schonfield
+      45    185	  #3152: Updated russian .po file
+      46    186	  #2792: When finding out if someone is a queue watcher, check
+		  groups recursively
+      47    187	  Bumping to 3.0.5pre3
+      49    188	  Dependencies updated; performance and memory usage fixes for
+		  ticket creation memory usage
+     231    189	  #3237: Queue-specific templates with the same name as global
+		  templates will now override the globals for queue-related
+		  scrips
+      54    190	  #3279: Make fsck.com-rt: URIs case insensitive
+     230    191	  #3230: Parser patch to make watchers searches more efficient
+     218    192	  #2955: wrapping in messagebox
+     232    193	  Old relationship update transactions weren't properly
+		  displayed
+     237    194	  #2672: custom field values ordering
+     235    195	  #2653: Email.pm patch
+     238    196	  #3114: allow longer subject lines for postgres
+     233    197	  #3242: cannonicalize addresses in comments
+     236    198	  #3278: occasional internal server error in RT.pm
+     239    199	  #3309: switch lines in User/Prefs.html
+     250    200	  #3329: Email.pm patch
+     252    201	  #2687: add ticket subject to resolved template
+     255    202	  #2268: align fields in User/Prefs.html
+     256    203	  #2160: clarify that box deletes scrips
+     259    204	  #2773: don't allow searching for deleted tickets
+     257    205	  #2700: configurable home page ticket list length
+     258    206	  #2409: colons after labels in Create.html
+     261    207	  #3240: DeleteWatcher, not DelWatcher
+     262    208	  #3143: Italian translation
+     251    209	  #2617: custom field ordering
+     260    210	  #2558: allow access to CFs with no name
+     263    211	  #3281: form actions must not be paths
+     266    212	  #2693: show proper id in menu after creation
+     265    213	  #3118: change default unset mail address
+     267    214	  #3324: Apache::DBI must be 0.92 or newer
+     253    215	  Fixing improperly applied custom field editing patches
+     268    216	  Bumping version to 3.0.5pre4
+     269    217	  #3341: edit comments in SiteConfig
+     271    218	  #3012: vertical alignment in Ticket/Elements/ShowPeople
+     270    219	  #3349: umlauts aren't correct in subject
+     272    220	  #3236: allow attachments without other txn contents
+     273    221	  #3105: CreateTickets doesn't set ticket type
+     275    222	  #3384: recursive merge patches
+     276    223	  #3354: an additional fix for avoiding the morning bug
+     277    224	  #3114: increase subject length in non-Postgres dbs
+     278    225	  Fixes to attempt to stop mysql 'morning bugs' with mysql
+     280    226	  Post 3.0.5pre3 - sometimes silently losing mail. fixed a
+		  possible bug, improved testing
+     281    227	  More explicit warning about a lack of perl 5.8
+     282    228	  fixing the new testdeps thing
+     279    229	  #2651: localize die/warn handlers
+      64    230	  Bumping to 3.0.5pre5
+     283    231	  #3399: Message parsing fails for some types of report
+     285    232	  Better handling of apparently bogus email; rationalize mail
+		  gateway error codes
+     286    233	  Bumping to 3.0.5pre6
+     287    234	  Bumping to 3.0.5RC1
+     288    235	  Patches to the cli from ams
+     289    236	  Custom field values couldn't be set to '0'; README updated for
+		  apache2
+     290    237	  RT 3.0.5
+     291    238	  Fixing a couple bugs related to display of links
+     292    239	  fixing a multiple-signature-inclusion bug
+     293    240	  Bumping to 3.0.6RC1
+     295    241	  Updated documentation for RT CLI tool
+     296    242	  Bumping to RT 3.0.6
+     297    243	  Conditionalizing Text::Quoted display, so as to avoid utf8
+		  crashes
+     299    244	  Merging bugfixes from ourinternet
+     300    245	  A bunch of postgres correctness fixes
+     301    246	  #2346: Resolving a deprecation warning
+      84    247	  #3981: Ticket creation syntax fix
+     298    248	  bps #1032: SelfService fixes
+     302    249	  #3889: add/del fixes
+     303    250	  #3822: Fix for cli bug (Inapropriate use of arrayref)
+     305    251	  #3807: CLI example updates
+     306    252	  #3907: New default templates for user, ticket and queue
+     308    253	  More reference weakening
+     307    254	  User objects weren't always destroyed, due to a circular
+		  reference
+     310    255	  Slightly better debugging on failure to send mail
+      94    256	  Deep recursion issue on localization handle; missing language
+		  selector
+     313    257	  Adding back missing SelectLang
+     311    258	  #3566: EditCustomField supports Default for FreeformSingle
+     312    259	  Initial Informix port from akso.de
+     316    260	  #3765: TicketsSQL is case-sensitive
+     317    261	  #3613: searching on NOT LIKE
+     318    262	  #3877: don't strip multi-line headers
+     319    263	  #3551: Create values corrupted when adding new files
+     321    264	  #3993: warn when installing with mod_perl2
+     320    265	  #4087: allow non-ISO dates in transaction searches
+     322    266	  #3439: custom fields patch
+     323    267	  #3855: require Locale::Maketext::Lexicon 0.31
+     325    268	  #3856: /REST/1.0/search/tickets should work in UTC
+     326    269	  #3827: regression shouldn't drop db
+     327    270	  #3801: note when transaction content is ellided
+     328    271	  #3751: ParseNewMessageForTicketCcs
+     332    272	  #3776: new indices
+     329    273	  #3674: autohandler patch
+     336    274	  New schema relationships diagram in .dot format
+     337    275	  more work on the schema diagram
+     330    276	  #3601: SelectRights patch
+     331    277	  #3583: set Last Contacted date
+     333    278	  #4088: Postgres performance improvements
+     335    279	  fix attachment links in base RT
+     338    280	  Updating storable dependency, to keep redhat 9 users from
+		  hurting themselves
+     339    281	  Small fix to ticket searching to cut down on # of joins needed
+     104    282	  Merging ourinternet's changes relative to 3.0.7pre2; UPGRADING
+		  update; postgres installation fixes
+     350    283	  Bumping version to 3.0.7pre3
+     351    284	  CLI changes
+     352    285	  CLI usage updates
+     353    286	  Bumping to 3.0.7rc1
+     361    287	  Bumping to 3.0.7; Updated DBIx::SearchBuilder dependency
+     362    288	  Fixes to RT 3.0.7 upgrade instructions; Bumping to 3.0.7_01
+     355    289	  Minor cleanups to RT cli tool
+     356    290	  Fixup to rt-setup-database tool for local schema
+     357    291	  Display.html takes TicketObj; Update.html uses it
+     358    292	  localization for link text, not whole link
+     359    293	  ProcessTicketCustomFieldUpdates takes TicketObj
+     360    294	  Transaction batching
+     363    295	  protect against reentrancy in Ticket::DESTROY
+     365    296	  FastCGI fix to make the CLI work
+     366    297	  #4415: Fix for imporeting merged tickets
+     368    298	  Regression and upgrade cleanups
+     367    299	  Ticket creation and updates via the Web UI were sometimes
+		  encoded wrong
+     369    300	  CLI tool should pass through orderby arg
+     370    301	  Bumping to 3.0.8pre1
+     371    302	  none
+     372    303	  Decode uuencoded attachments
+     373    304	  Fixing next/prev ticket navigation (#4461) it sometimes
+		  disappeared.
+     375    305	  Ticket counts became inaccurate after repeated web searches
+     376    306	  Certain non-western From: headers were being mangled
+     377    307	  Numerous CLI improvements
+     378    308	  Bumping to 3.0.8pre2
+     379    309	  Switching to new I18NSafe lowercasing behaviour for Pg
+     380    310	  Adding a new index doubles my performance on /index.html
+     381    311	  Importing fixes from ourinternet
+     382    312	  Researching email corruption
+     197    313	  Fixing CreaetTickets documentation
+     383    314	  #4572: Fix searching on links
+     385    315	  #4554: callbacks should be ordered
+     386    316	  #4552 arguments for AddCustomFieldValues
+     387    317	  #4455: Better handling of bad link URIs
+     388    318	  #3725: Making CLI display newly created tickets ids
+     389    319	  #3736: Backport RT 3.1 'inplace' layout
+     390    320	  #3813: the CreateTickets scripaction couldn't handle
+		  customfields
+     391    321	  #3608: search by ccs and adminccs in addition to requestors
+     114    322	  #3066: crontool docs
+     393    323	  #4711: search ON Dates
+     392    324	  order SelfService tickets by numeric id
+     395    325	  Bumping to 3.0.8RC1
+     396    326	  AutoOpen should set correct type for Status transaction
+     397    327	  Fixing apparent SQL error on logout. Actually bug in
+		  localization
+      21    328	  #2587: turn off autocomplete in RT's search box
+     309    329	  #3660: add a 'timeout' flag to the rt-mailgate
+     315    330	  #3608: fixing quicksearch to work with new watcher search
+     398    331	  Allow RT::CurrentUser to load objects based on RT::User
+		  objects passed in; Backported a fix to the Language Selector
+		  for non-traditional languages; bumped to 3.0.8
+     399    332	  Searching for role groups generated queries that were way too
+		  complex
+      48    333	  First cut at new oracle code from Netzah
+     501    334	  Adding UTF8 support for oracle; Oracle install instructions;
+		  searchbuilder dep bumped; bumping to 3.0.9pre2
+     502    335	  Deleted tickets should never be found in searches
+     503    336	  #5212	 Unicode issues with incoming mail with a charset or
+		  encoding of UTF-8 (caps)
+     500    337	  Reversing our no-cache pragmas, since IE can't cope with them
+		  over SSL
+     506    338	  A couple of perf fixes from autrijus which _require_
+		  SearchBuilder 0.97. Reduces long ticket display by 30%
+     508    339	  Bumping to 3.0.9pre3
+     509    340	  RT now uses progressive rendering by default AND no longer
+		  blocks the load of the CSS sheet; 3.0.9pre4
+     511    341	  Optimizing column loads from autrijus' new column load patches
+     512    342	  Bumping to 3.0.9pre5
+     513    343	  More performance work listing ticket Attachments
+     515    344	  Turning off autoflush for ticket attachments so we can a
+		  content type
+     516    345	  #5178: Use less verbose html for ticket history
+     517    346	  Bumping to 3.0.9pre6
+     518    347	  Improved next/prev handling for merged tickets
+     519    348	  Bumping to 3.0.9 - Noting preference for perl 5.8.3
+
+  rt.3.0.D348, C519, jesse, Fri Feb 13 12:30:42 2004, Bumping to 3.0.9 - Noting
+  preference for perl 5.8.3
+      none
+
+  rt.3.0.D347, C518, jesse, Thu Feb 12 00:21:35 2004, Improved next/prev
+  handling for merged tickets
+      From: Jesse <jesse@bitsy>
+      Date: Thu Feb 12 00:20:40 2004
+
+      none
+
+  rt.3.0.D346, C517, jesse, Tue Feb 10 00:22:11 2004, Bumping to 3.0.9pre6
+      From: Jesse <jesse@bitsy>
+      Date: Tue Feb 10 00:21:24 2004
+      Warning: the original change was in the 'being_integrated' state
+
+      none
+
+  rt.3.0.D345, C516, jesse, Tue Feb 10 00:19:50 2004, #5178: Use less verbose
+  html for ticket history
+      From: Jesse <jesse@bitsy>
+      Date: Tue Feb 10 00:18:57 2004
+
+      none
+
+  rt.3.0.D344, C515, jesse, Tue Feb 10 00:07:41 2004, Turning off autoflush for
+  ticket attachments so we can a content type
+      From: Jesse <jesse@bitsy>
+      Date: Tue Feb 10 00:02:40 2004
+
+      none
+
+  rt.3.0.D343, C513, jesse, Mon Feb  9 23:48:40 2004, More performance work
+  listing ticket Attachments
+      From: Jesse <jesse@bitsy>
+      Date: Mon Feb  9 23:48:07 2004
+
+      none
+
+  rt.3.0.D342, C512, jesse, Fri Feb  6 02:05:13 2004, Bumping to 3.0.9pre5
+      none
+
+  rt.3.0.D341, C511, jesse, Thu Feb  5 23:11:20 2004, Optimizing column loads
+  from autrijus' new column load patches
+      none
+
+  rt.3.0.D340, C509, jesse, Wed Feb  4 17:56:57 2004, RT now uses progressive
+  rendering by default AND no longer blocks the load of the CSS sheet; 3.0.9pre4
+      none
+
+  rt.3.0.D339, C508, jesse, Wed Feb  4 16:42:08 2004, Bumping to 3.0.9pre3
+      none
+
+  rt.3.0.D338, C506, jesse, Wed Feb  4 15:06:36 2004, A couple of perf fixes
+  from autrijus which _require_ SearchBuilder 0.97. Reduces long ticket display
+  by 30%
+      none
+
+  rt.3.0.D337, C500, jesse, Sun Feb  1 15:01:39 2004, Reversing our no-cache
+  pragmas, since IE can't cope with them over SSL
+      none
+
+  rt.3.0.D336, C503, jesse, Wed Jan 28 19:56:55 2004, #5212  Unicode issues with
+  incoming mail with a charset or encoding of UTF-8 (caps)
+      none
+
+  rt.3.0.D335, C502, jesse, Wed Jan 28 19:24:48 2004, Deleted tickets should
+  never be found in searches
+      none
+
+  rt.3.0.D334, C501, jesse, Thu Jan  8 15:21:02 2004, Adding UTF8 support for
+  oracle; Oracle install instructions; searchbuilder dep bumped; bumping to
+  3.0.9pre2
+      none
+
+  rt.3.0.D333, C48, jesse, Sun Jan  4 23:18:16 2004, First cut at new oracle
+  code from Netzah
+      From: Jesse <jesse@bitsy>
+      Date: Sun Jan  4 23:17:21 2004
+
+      none
+
+  rt.3.0.D332, C399, jesse, Sat Jan  3 15:57:44 2004, Searching for role groups
+  generated queries that were way too complex
+      From: Jesse <jesse@bitsy>
+      Date: Sat Jan  3 15:57:50 2004
+
+      none
+
+  rt.3.0.D331, C398, jesse, Fri Jan  2 16:22:47 2004, Allow RT::CurrentUser to
+  load objects based on RT::User objects passed in; Backported a fix to the
+  Language Selector for non-traditional languages; bumped to 3.0.8
+      From: Jesse <jesse@bitsy>
+      Date: Fri Jan  2 16:22:55 2004
+
+      none
+
+  rt.3.0.D330, C315, jesse, Fri Jan  2 15:10:37 2004, #3608: fixing quicksearch
+  to work with new watcher search
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sat Dec 13 15:31:06 2003
+
+      none
+
+  rt.3.0.D329, C309, jesse, Fri Jan  2 15:10:02 2004, #3660: add a 'timeout'
+  flag to the rt-mailgate
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sat Dec 13 02:12:05 2003
+
+      none
+
+  rt.3.0.D328, C21, jesse, Fri Jan  2 15:09:18 2004, #2587: turn off
+  autocomplete in RT's search box
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sat Dec 13 01:57:52 2003
+
+      none
+
+  rt.3.0.D327, C397, jesse, Tue Dec 30 16:19:24 2003, Fixing apparent SQL error
+  on logout. Actually bug in localization
+      none
+
+  rt.3.0.D326, C396, leira, Fri Dec 19 01:11:25 2003, AutoOpen should set
+  correct type for Status transaction
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Thu Dec 18 23:56:15 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D325, C395, jesse, Wed Dec 17 14:12:38 2003, Bumping to 3.0.8RC1
+      From: Jesse <jesse@bitsy>
+      Date: Thu Dec 18 15:00:12 2003
+
+      none
+
+  rt.3.0.D324, C392, leira, Wed Dec 17 14:09:47 2003, order SelfService tickets
+  by numeric id
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Dec 15 04:21:15 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D323, C393, jesse, Mon Dec 15 19:28:46 2003, #4711: search ON Dates
+      From: Jesse <jesse@bitsy>
+      Date: Tue Dec 16 20:30:27 2003
+      Warning: the original change was in the 'being_developed' state
+
+      none
+
+  rt.3.0.D322, C114, jesse, Sat Dec 13 01:32:42 2003, #3066: crontool docs
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sat Dec 13 00:38:04 2003
+
+      none
+
+  rt.3.0.D321, C391, jesse, Sat Dec 13 01:32:12 2003, #3608: search by ccs and
+  adminccs in addition to requestors
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sat Dec 13 01:24:33 2003
+      Warning: the original change was in the 'being_developed' state
+
+      none
+
+  rt.3.0.D320, C390, jesse, Sat Dec 13 01:29:24 2003, #3813: the CreateTickets
+  scripaction couldn't handle customfields
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sat Dec 13 01:22:56 2003
+
+      none
+
+  rt.3.0.D319, C389, jesse, Sat Dec 13 01:28:24 2003, #3736: Backport RT 3.1
+  'inplace' layout
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sat Dec 13 01:15:39 2003
+
+      none
+
+  rt.3.0.D318, C388, jesse, Sat Dec 13 01:28:13 2003, #3725: Making CLI display
+  newly created tickets ids
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sat Dec 13 01:12:20 2003
+
+      none
+
+  rt.3.0.D317, C387, jesse, Sat Dec 13 01:27:59 2003, #4455: Better handling of
+  bad link URIs
+      From: Jesse Vincent <jesse@hostname>
+      Date: Fri Dec 12 23:33:09 2003
+
+      none
+
+  rt.3.0.D316, C386, jesse, Sat Dec 13 01:27:41 2003, #4552 arguments for
+  AddCustomFieldValues
+      From: Jesse Vincent <jesse@hostname>
+      Date: Fri Dec 12 23:23:08 2003
+
+      none
+
+  rt.3.0.D315, C385, jesse, Sat Dec 13 01:27:17 2003, #4554: callbacks should be
+  ordered
+      From: Jesse Vincent <jesse@hostname>
+      Date: Fri Dec 12 23:14:57 2003
+
+      none
+
+  rt.3.0.D314, C383, jesse, Sat Dec 13 01:27:06 2003, #4572: Fix searching on
+  links
+      From: Jesse Vincent <jesse@hostname>
+      Date: Fri Dec 12 23:11:24 2003
+
+      none
+
+  rt.3.0.D313, C197, jesse, Fri Dec 12 23:18:59 2003, Fixing CreaetTickets
+  documentation
+      From: Jesse Vincent <jesse@localhost>
+      Date: Tue Jul  8 19:59:48 2003
+
+      none
+
+  rt.3.0.D312, C382, jesse, Thu Dec 11 12:58:27 2003, Researching email
+  corruption
+      From: Jesse <jesse@bitsy>
+      Date: Fri Dec 12 14:02:37 2003
+
+      none
+
+  rt.3.0.D311, C381, jesse, Mon Dec  8 03:06:53 2003, Importing fixes from
+  ourinternet
+      From: Jesse <jesse@bitsy>
+      Date: Tue Dec  9 04:10:35 2003
+
+      none
+
+  rt.3.0.D310, C380, jesse, Mon Dec  8 02:52:37 2003, Adding a new index doubles
+  my performance on /index.html
+      From: Jesse <jesse@bitsy>
+      Date: Tue Dec  9 03:53:40 2003
+
+      none
+
+  rt.3.0.D309, C379, jesse, Sat Dec  6 21:06:31 2003, Switching to new I18NSafe
+  lowercasing behaviour for Pg
+      From: Jesse <jesse@bitsy>
+      Date: Sun Dec  7 22:11:09 2003
+
+      none
+
+  rt.3.0.D308, C378, jesse, Fri Dec  5 16:51:11 2003, Bumping to 3.0.8pre2
+      From: Jesse <jesse@bitsy>
+      Date: Sat Dec  6 17:43:47 2003
+
+      none
+
+  rt.3.0.D307, C377, leira, Fri Dec  5 16:45:20 2003, Numerous CLI improvements
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Dec  5 03:09:04 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D306, C376, jesse, Wed Dec  3 01:15:23 2003, Certain non-western From:
+  headers were being mangled
+      From: Jesse Vincent <jesse@hostname>
+      Date: Wed Dec  3 01:14:25 2003
+
+      none
+
+  rt.3.0.D305, C375, jesse, Tue Dec  2 19:05:41 2003, Ticket counts became
+  inaccurate after repeated web searches
+      From: Jesse Vincent <jesse@hostname>
+      Date: Tue Dec  2 19:03:18 2003
+
+      none
+
+  rt.3.0.D304, C373, jesse, Tue Dec  2 18:36:05 2003, Fixing next/prev ticket
+  navigation (#4461) it sometimes disappeared.
+      From: Jesse Vincent <jesse@hostname>
+      Date: Tue Dec  2 18:34:07 2003
+
+      none
+
+  rt.3.0.D303, C372, jesse, Thu Nov 27 12:28:56 2003, Decode uuencoded
+  attachments
+      From: Jesse <jesse@bitsy>
+      Date: Fri Nov 28 13:32:25 2003
+
+      none
+
+  rt.3.0.D302, C371, jesse, Thu Nov 27 02:00:59 2003, none
+      From: Jesse <jesse@bitsy>
+      Date: Fri Nov 28 03:05:10 2003
+
+      none
+
+  rt.3.0.D301, C370, jesse, Tue Nov 25 22:24:45 2003, Bumping to 3.0.8pre1
+      none
+
+  rt.3.0.D300, C369, leira, Fri Nov 21 12:30:08 2003, CLI tool should pass
+  through orderby arg
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Nov 21 12:22:20 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D299, C367, jesse, Fri Nov 21 00:24:44 2003, Ticket creation and
+  updates via the Web UI were sometimes encoded wrong
+      From: Jesse <jesse@bitsy>
+      Date: Sat Nov 22 01:17:10 2003
+
+      none
+
+  rt.3.0.D298, C368, jesse, Fri Nov 21 00:21:32 2003, Regression and upgrade
+  cleanups
+      From: Jesse <jesse@bitsy>
+      Date: Sat Nov 22 01:20:08 2003
+
+      none
+
+  rt.3.0.D297, C366, jesse, Thu Nov 20 17:44:16 2003, #4415: Fix for imporeting
+  merged tickets
+      From: Jesse <jesse@bitsy>
+      Date: Fri Nov 21 18:47:53 2003
+
+      none
+
+  rt.3.0.D296, C365, jesse, Thu Nov 20 17:22:51 2003, FastCGI fix to make the
+  CLI work
+      From: Jesse <jesse@bitsy>
+      Date: Fri Nov 21 18:24:18 2003
+
+      none
+
+  rt.3.0.D295, C363, leira, Thu Nov 20 17:21:32 2003, protect against reentrancy
+  in Ticket::DESTROY
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Wed Nov 19 15:45:47 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D294, C360, leira, Mon Nov 17 23:28:48 2003, Transaction batching
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Nov 17 18:52:37 2003
+      Warning: the original change was in the 'being_developed' state
+
+      From: Jesse <jesse@bitsy>
+      Date: Sun Nov 16 18:10:00 2003
+      Warning: the original change was in the 'being_developed' state
+
+      none
+
+  rt.3.0.D293, C359, leira, Mon Nov 17 23:24:21 2003,
+  ProcessTicketCustomFieldUpdates takes TicketObj
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Nov 17 17:59:28 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D292, C358, leira, Mon Nov 17 23:21:05 2003, localization for link
+  text, not whole link
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Nov 17 17:33:58 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D291, C357, leira, Mon Nov 17 23:20:32 2003, Display.html takes
+  TicketObj; Update.html uses it
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Nov 17 17:19:05 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D290, C356, leira, Mon Nov 17 23:16:11 2003, Fixup to rt-setup-database
+  tool for local schema
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Nov 17 15:30:46 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      From: Jesse <jesse@bitsy>
+      Date: Sun Nov 16 18:09:16 2003
+      Warning: the original change was in the 'being_developed' state
+
+      none
+
+  rt.3.0.D289, C355, leira, Mon Nov 17 23:14:05 2003, Minor cleanups to RT cli
+  tool
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Nov 17 14:59:54 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      From: Jesse <jesse@bitsy>
+      Date: Sun Nov 16 18:09:22 2003
+      Warning: the original change was in the 'being_developed' state
+
+      none
+
+  rt.3.0.D288, C362, jesse, Mon Nov 17 22:53:56 2003, Fixes to RT 3.0.7 upgrade
+  instructions; Bumping to 3.0.7_01
+      From: Jesse <jesse@bitsy>
+      Date: Tue Nov 18 23:56:48 2003
+
+      none
+
+  rt.3.0.D287, C361, jesse, Mon Nov 17 19:30:11 2003, Bumping to 3.0.7; Updated
+  DBIx::SearchBuilder dependency
+      From: Jesse <jesse@bitsy>
+      Date: Tue Nov 18 20:25:24 2003
+      Warning: the original change was in the 'being_developed' state
+
+      none
+
+  rt.3.0.D286, C353, jesse, Thu Nov 13 03:11:35 2003, Bumping to 3.0.7rc1
+      From: Jesse <jesse@bitsy>
+      Date: Fri Nov 14 04:13:34 2003
+
+      none
+
+  rt.3.0.D285, C352, jesse, Thu Nov 13 02:59:36 2003, CLI usage updates
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Nov 13 02:58:17 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D284, C351, leira, Thu Nov 13 02:41:21 2003, CLI changes
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Nov 13 02:36:17 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D283, C350, jesse, Mon Nov 10 01:26:11 2003, Bumping version to
+  3.0.7pre3
+      From: Jesse Vincent <jesse@hostname>
+      Date: Mon Nov 10 01:24:27 2003
+
+      none
+
+  rt.3.0.D282, C104, jesse, Mon Nov 10 01:16:01 2003, Merging ourinternet's
+  changes relative to 3.0.7pre2; UPGRADING update; postgres installation fixes
+      From: Jesse Vincent <jesse@hostname>
+      Date: Mon Nov 10 01:10:08 2003
+
+      none
+
+  rt.3.0.D281, C339, jesse, Thu Nov  6 21:11:46 2003, Small fix to ticket
+  searching to cut down on # of joins needed
+      From: Jesse Vincent <jesse@hostname>
+      Date: Thu Nov  6 21:11:21 2003
+
+      none
+
+  rt.3.0.D280, C338, jesse, Thu Nov  6 21:05:17 2003, Updating storable
+  dependency, to keep redhat 9 users from hurting themselves
+      From: Jesse Vincent <jesse@hostname>
+      Date: Thu Nov  6 20:53:44 2003
+
+      none
+
+  rt.3.0.D279, C335, leira, Tue Nov  4 21:11:39 2003, fix attachment links in
+  base RT
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Tue Nov  4 16:42:55 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D278, C333, leira, Tue Nov  4 21:10:18 2003, #4088: Postgres
+  performance improvements
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Tue Nov  4 16:25:57 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D277, C331, leira, Tue Nov  4 21:08:27 2003, #3583: set Last Contacted
+  date
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Mon Nov  3 13:58:57 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D276, C330, leira, Tue Nov  4 21:06:14 2003, #3601: SelectRights patch
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 22:03:23 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D275, C337, jesse, Tue Nov  4 18:18:39 2003, more work on the schema
+  diagram
+      From: Jesse Vincent <jesse@hostname>
+      Date: Tue Nov  4 18:16:53 2003
+
+      none
+
+  rt.3.0.D274, C336, jesse, Tue Nov  4 18:18:24 2003, New schema relationships
+  diagram in .dot format
+      From: Jesse Vincent <jesse@hostname>
+      Date: Tue Nov  4 17:51:10 2003
+
+      none
+
+  rt.3.0.D273, C329, leira, Tue Nov  4 17:52:14 2003, #3674: autohandler patch
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 21:49:43 2003
+
+      none
+
+  rt.3.0.D272, C332, leira, Tue Nov  4 17:29:08 2003, #3776: new indices
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Tue Nov  4 15:25:39 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D271, C328, leira, Sun Nov  2 23:07:51 2003, #3751:
+  ParseNewMessageForTicketCcs
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 21:16:07 2003
+
+      none
+
+  rt.3.0.D270, C327, leira, Sun Nov  2 22:49:39 2003, #3801: note when
+  transaction content is ellided
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 20:44:58 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D269, C326, leira, Sun Nov  2 22:31:42 2003, #3827: regression
+  shouldn't drop db
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 20:17:48 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D268, C325, leira, Sun Nov  2 21:15:22 2003, #3856: /REST/1.0/search/
+  tickets should work in UTC
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 19:57:19 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D267, C323, leira, Sun Nov  2 21:14:48 2003, #3855: require
+  Locale::Maketext::Lexicon 0.31
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 19:36:37 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D266, C322, leira, Sun Nov  2 21:14:18 2003, #3439: custom fields patch
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 19:11:11 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D265, C320, leira, Sun Nov  2 20:00:45 2003, #4087: allow non-ISO dates
+  in transaction searches
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 18:28:45 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D264, C321, leira, Sun Nov  2 19:59:21 2003, #3993: warn when
+  installing with mod_perl2
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 18:47:57 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D263, C319, leira, Sun Nov  2 18:51:11 2003, #3551: Create values
+  corrupted when adding new files
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 17:36:44 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D262, C318, leira, Sun Nov  2 18:50:09 2003, #3877: don't strip multi-
+  line headers
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Sun Nov  2 16:32:21 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D261, C317, leira, Sun Nov  2 18:49:15 2003, #3613: searching on NOT
+  LIKE
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Fri Oct 31 01:39:10 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D260, C316, leira, Fri Oct 31 11:59:11 2003, #3765: TicketsSQL is case-
+  sensitive
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Thu Oct 30 16:46:33 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D259, C312, jesse, Fri Oct 31 11:58:43 2003, Initial Informix port from
+  akso.de
+      From: Jesse Vincent <jesse@hostname>
+      Date: Thu Oct 30 13:03:54 2003
+
+      none
+
+  rt.3.0.D258, C311, leira, Fri Oct 31 11:57:33 2003, #3566: EditCustomField
+  supports Default for FreeformSingle
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Fri Oct 24 16:48:36 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D257, C313, jesse, Thu Oct 30 15:33:45 2003, Adding back missing
+  SelectLang
+      From: Jesse Vincent <jesse@hostname>
+      Date: Thu Oct 30 15:31:35 2003
+      Warning: the original change was in the 'being_developed' state
+
+      none
+
+  rt.3.0.D256, C94, jesse, Tue Oct 28 16:02:50 2003, Deep recursion issue on
+  localization handle; missing language selector
+      From: Jesse Vincent <jesse@hostname>
+      Date: Tue Oct 28 16:01:40 2003
+
+      none
+
+  rt.3.0.D255, C310, jesse, Wed Oct 22 00:33:40 2003, Slightly better debugging
+  on failure to send mail
+      From: Jesse Vincent <jesse@hostname>
+      Date: Wed Oct 22 00:25:35 2003
+
+      none
+
+  rt.3.0.D254, C307, jesse, Tue Oct 21 23:43:39 2003, User objects weren't
+  always destroyed, due to a circular reference
+      From: Jesse Vincent <jesse@hostname>
+      Date: Mon Oct 20 19:02:08 2003
+
+      none
+
+  rt.3.0.D253, C308, jesse, Tue Oct 21 23:35:50 2003, More reference weakening
+      From: Jesse Vincent <jesse@hostname>
+      Date: Tue Oct 21 23:34:11 2003
+
+      none
+
+  rt.3.0.D252, C306, jesse, Sun Oct 19 21:06:33 2003, #3907: New default
+  templates for user, ticket and queue
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sun Oct 19 21:05:48 2003
+
+      none
+
+  rt.3.0.D251, C305, jesse, Sun Oct 19 21:00:11 2003, #3807: CLI example updates
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sun Oct 19 20:59:14 2003
+
+      none
+
+  rt.3.0.D250, C303, jesse, Sun Oct 19 20:55:45 2003, #3822: Fix for cli bug
+  (Inapropriate use of arrayref)
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sun Oct 19 20:54:22 2003
+
+      none
+
+  rt.3.0.D249, C302, jesse, Sun Oct 19 20:55:16 2003, #3889: add/del fixes
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sun Oct 19 20:25:21 2003
+
+      none
+
+  rt.3.0.D248, C298, leira, Sun Oct 19 20:23:35 2003, bps #1032: SelfService
+  fixes
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Wed Oct  8 18:39:07 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D247, C84, jesse, Sun Oct 19 20:23:21 2003, #3981: Ticket creation
+  syntax fix
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sun Oct 19 20:20:46 2003
+
+      none
+
+  rt.3.0.D246, C301, jesse, Sun Oct 19 20:11:09 2003, #2346: Resolving a
+  deprecation warning
+      From: Jesse Vincent <jesse@hostname>
+      Date: Sun Oct 19 20:10:25 2003
+
+      none
+
+  rt.3.0.D245, C300, jesse, Thu Oct 16 20:03:36 2003, A bunch of postgres
+  correctness fixes
+      From: Jesse Vincent <jesse@hostname>
+      Date: Thu Oct 16 20:00:27 2003
+
+      none
+
+  rt.3.0.D244, C299, jesse, Thu Oct 16 20:02:08 2003, Merging bugfixes from
+  ourinternet
+      From: Jesse Vincent <jesse@Jesse-Vincents-Computer.local.>
+      Date: Tue Oct 14 12:29:53 2003
+
+      none
+
+  rt.3.0.D243, C297, jesse, Wed Oct  8 11:47:30 2003, Conditionalizing
+  Text::Quoted display, so as to avoid utf8 crashes
+      From: Jesse Vincent <jesse@hostname>
+      Date: Wed Oct  8 16:46:31 2003
+
+      none
+
+  rt.3.0.D242, C296, jesse, Thu Sep 25 16:28:46 2003, Bumping to RT 3.0.6
+      From: Jesse Vincent <jesse@Jesse-Vincents-Computer.local.>
+      Date: Thu Sep 25 16:27:53 2003
+
+      none
+
+  rt.3.0.D241, C295, jesse, Thu Sep 25 15:13:08 2003, Updated documentation for
+  RT CLI tool
+      From: Jesse Vincent <jesse@Jesse-Vincents-Computer.local.>
+      Date: Thu Sep 25 15:12:46 2003
+
+      none
+
+  rt.3.0.D240, C293, jesse, Mon Sep 22 16:21:10 2003, Bumping to 3.0.6RC1
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Sep 22 16:20:02 2003
+
+      none
+
+  rt.3.0.D239, C292, jesse, Mon Sep 22 16:21:00 2003, fixing a multiple-
+  signature-inclusion bug
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Sep 22 15:29:40 2003
+
+      none
+
+  rt.3.0.D238, C291, jesse, Mon Sep 22 14:46:52 2003, Fixing a couple bugs
+  related to display of links
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Sep 22 14:44:12 2003
+
+      none
+
+  rt.3.0.D237, C290, jesse, Mon Sep  8 14:18:29 2003, RT 3.0.5
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Sep  8 14:12:19 2003
+
+      none
+
+  rt.3.0.D236, C289, jesse, Mon Sep  8 13:47:05 2003, Custom field values
+  couldn't be set to '0'; README updated for apache2
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Sep  8 13:45:41 2003
+
+      none
+
+  rt.3.0.D235, C288, jesse, Sat Sep  6 01:52:41 2003, Patches to the cli from
+  ams
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sat Sep  6 01:50:41 2003
+
+      none
+
+  rt.3.0.D234, C287, jesse, Tue Sep  2 18:16:15 2003, Bumping to 3.0.5RC1
+      From: Jesse Vincent <jesse@localhost>
+      Date: Tue Sep  2 18:15:51 2003
+
+      none
+
+  rt.3.0.D233, C286, jesse, Fri Aug 29 21:10:44 2003, Bumping to 3.0.5pre6
+      From: Jesse Vincent <jesse@localhost>
+      Date: Fri Aug 29 18:01:40 2003
+
+      none
+
+  rt.3.0.D232, C285, jesse, Fri Aug 29 21:10:24 2003, Better handling of
+  apparently bogus email; rationalize mail gateway error codes
+      From: Jesse Vincent <jesse@localhost>
+      Date: Fri Aug 29 18:01:29 2003
+
+      none
+
+  rt.3.0.D231, C283, jesse, Fri Aug 29 16:26:30 2003, #3399: Message parsing
+  fails for some types of report
+      From: Jesse Vincent <jesse@localhost>
+      Date: Fri Aug 29 16:25:33 2003
+
+      none
+
+  rt.3.0.D230, C64, jesse, Thu Aug 28 17:40:29 2003, Bumping to 3.0.5pre5
+      From: Jesse Vincent <jesse@localhost>
+      Date: Thu Aug 28 17:32:38 2003
+
+      none
+
+  rt.3.0.D229, C279, leira, Thu Aug 28 17:39:37 2003, #2651: localize die/warn
+  handlers
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Tue Aug 26 15:38:12 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D228, C282, jesse, Thu Aug 28 17:38:28 2003, fixing the new testdeps
+  thing
+      From: Jesse Vincent <jesse@localhost>
+      Date: Thu Aug 28 17:38:07 2003
+
+      none
+
+  rt.3.0.D227, C281, jesse, Thu Aug 28 17:34:18 2003, More explicit warning
+  about a lack of perl 5.8
+      From: Jesse Vincent <jesse@localhost>
+      Date: Thu Aug 28 17:30:47 2003
+
+      none
+
+  rt.3.0.D226, C280, jesse, Thu Aug 28 17:33:15 2003, Post 3.0.5pre3 - sometimes
+  silently losing mail. fixed a possible bug, improved testing
+      From: Jesse Vincent <jesse@localhost>
+      Date: Thu Aug 28 17:09:51 2003
+
+      none
+
+  rt.3.0.D225, C278, jesse, Tue Aug 26 15:29:24 2003, Fixes to attempt to stop
+  mysql 'morning bugs' with mysql
+      From: Jesse Vincent <jesse@localhost>
+      Date: Tue Aug 26 15:28:20 2003
+
+      none
+
+  rt.3.0.D224, C277, leira, Tue Aug 26 15:04:20 2003, #3114: increase subject
+  length in non-Postgres dbs
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Tue Aug 26 14:51:25 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D223, C276, leira, Tue Aug 26 15:03:17 2003, #3354: an additional fix
+  for avoiding the morning bug
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Aug 25 17:58:27 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D222, C275, leira, Tue Aug 26 15:02:16 2003, #3384: recursive merge
+  patches
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Aug 25 17:02:00 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D221, C273, leira, Mon Aug 25 16:33:53 2003, #3105: CreateTickets
+  doesn't set ticket type
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Aug 25 16:30:06 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D220, C272, leira, Mon Aug 25 15:53:13 2003, #3236: allow attachments
+  without other txn contents
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Aug 25 15:47:52 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D219, C270, leira, Mon Aug 25 15:13:31 2003, #3349: umlauts aren't
+  correct in subject
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Aug 25 13:55:52 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D218, C271, leira, Mon Aug 25 15:13:05 2003, #3012: vertical alignment
+  in Ticket/Elements/ShowPeople
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Aug 25 14:08:04 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D217, C269, leira, Mon Aug 25 14:45:12 2003, #3341: edit comments in
+  SiteConfig
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Aug 25 13:38:51 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D216, C268, jesse, Sun Aug 24 17:16:04 2003, Bumping version to
+  3.0.5pre4
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sun Aug 24 17:15:36 2003
+
+      none
+
+  rt.3.0.D215, C253, jesse, Sun Aug 24 17:12:37 2003, Fixing improperly applied
+  custom field editing patches
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sun Aug 24 17:11:40 2003
+
+      none
+
+  rt.3.0.D214, C267, leira, Sun Aug 24 14:57:37 2003, #3324: Apache::DBI must be
+  0.92 or newer
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Aug 22 14:40:27 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D213, C265, leira, Fri Aug 22 13:30:09 2003, #3118: change default
+  unset mail address
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Aug 22 12:13:22 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D212, C266, leira, Fri Aug 22 13:29:46 2003, #2693: show proper id in
+  menu after creation
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Aug 22 12:39:53 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D211, C263, leira, Fri Aug 22 01:18:00 2003, #3281: form actions must
+  not be paths
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Aug 22 01:12:07 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D210, C260, leira, Fri Aug 22 01:13:07 2003, #2558: allow access to CFs
+  with no name
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Aug 21 22:36:35 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D209, C251, leira, Fri Aug 22 01:07:34 2003, #2617: custom field
+  ordering
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Wed Aug 20 17:33:22 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D208, C262, leira, Fri Aug 22 01:00:21 2003, #3143: Italian translation
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Aug 22 00:52:11 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D207, C261, leira, Thu Aug 21 23:31:22 2003, #3240: DeleteWatcher, not
+  DelWatcher
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Aug 21 23:22:40 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D206, C258, leira, Thu Aug 21 23:07:01 2003, #2409: colons after labels
+  in Create.html
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Aug 21 17:23:04 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D205, C257, leira, Thu Aug 21 23:06:12 2003, #2700: configurable home
+  page ticket list length
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Aug 21 15:08:27 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D204, C259, leira, Thu Aug 21 22:37:27 2003, #2773: don't allow
+  searching for deleted tickets
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Aug 21 22:15:43 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D203, C256, leira, Thu Aug 21 14:09:59 2003, #2160: clarify that box
+  deletes scrips
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Aug 21 13:53:00 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D202, C255, leira, Thu Aug 21 14:09:27 2003, #2268: align fields in
+  User/Prefs.html
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Aug 21 13:21:00 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D201, C252, leira, Wed Aug 20 18:13:50 2003, #2687: add ticket subject
+  to resolved template
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Wed Aug 20 17:58:22 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D200, C250, leira, Wed Aug 20 13:33:40 2003, #3329: Email.pm patch
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Wed Aug 20 13:19:58 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D199, C239, leira, Tue Aug 19 23:05:34 2003, #3309: switch lines in
+  User/Prefs.html
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Tue Aug 19 22:59:28 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D198, C236, leira, Tue Aug 19 22:47:07 2003, #3278: occasional internal
+  server error in RT.pm
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Tue Aug 19 22:44:16 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D197, C233, leira, Tue Aug 19 22:28:05 2003, #3242: cannonicalize
+  addresses in comments
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Tue Aug 19 22:21:57 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D196, C238, leira, Tue Aug 19 22:07:37 2003, #3114: allow longer
+  subject lines for postgres
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Tue Aug 19 22:01:02 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D195, C235, leira, Tue Aug 19 21:54:16 2003, #2653: Email.pm patch
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Tue Aug 19 19:57:12 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D194, C237, leira, Tue Aug 19 21:51:11 2003, #2672: custom field values
+  ordering
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Tue Aug 19 21:19:44 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D193, C232, jesse, Mon Aug 18 22:16:09 2003, Old relationship update
+  transactions weren't properly displayed
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug 18 22:14:33 2003
+
+      none
+
+  rt.3.0.D192, C218, leira, Thu Aug 14 13:37:04 2003, #2955: wrapping in
+  messagebox
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Wed Aug 13 17:28:03 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D191, C230, jesse, Tue Aug 12 02:54:11 2003, #3230: Parser patch to
+  make watchers searches more efficient
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug 11 14:41:00 2003
+
+      none
+
+  rt.3.0.D190, C54, jesse, Tue Aug 12 02:49:27 2003, #3279: Make fsck.com-rt:
+  URIs case insensitive
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug 11 15:25:07 2003
+
+      none
+
+  rt.3.0.D189, C231, jesse, Tue Aug 12 02:47:19 2003, #3237: Queue-specific
+  templates with the same name as global templates will now override the globals
+  for queue-related scrips
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug 11 15:04:37 2003
+
+      none
+
+  rt.3.0.D188, C49, jesse, Fri Aug  8 01:57:57 2003, Dependencies updated;
+  performance and memory usage fixes for ticket creation memory usage
+      From: Jesse Vincent <jesse@localhost>
+      Date: Fri Aug  8 01:54:16 2003
+
+      none
+
+  rt.3.0.D187, C47, jesse, Mon Aug  4 23:20:33 2003, Bumping to 3.0.5pre3
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug  4 23:20:16 2003
+
+      none
+
+  rt.3.0.D186, C46, jesse, Mon Aug  4 19:15:22 2003, #2792: When finding out if
+  someone is a queue watcher, check groups recursively
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug  4 19:14:50 2003
+
+      none
+
+  rt.3.0.D185, C45, jesse, Mon Aug  4 18:55:13 2003, #3152: Updated russian .po
+  file
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug  4 18:50:35 2003
+
+      none
+
+  rt.3.0.D184, C44, jesse, Mon Aug  4 18:27:40 2003, #3131: Preliminary support
+  for Oracle from Brook Schonfield
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug  4 18:26:08 2003
+
+      none
+
+  rt.3.0.D183, C43, jesse, Mon Aug  4 16:19:07 2003, #3068: Better setting of
+  Due dates via the web ui
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug  4 16:18:50 2003
+
+      none
+
+  rt.3.0.D182, C41, jesse, Mon Aug  4 16:02:01 2003, #3022: Update to German
+  translation
+      From: Jesse Vincent <jesse@localhost>
+      Date: Mon Aug  4 16:01:08 2003
+
+      none
+
+  rt.3.0.D181, C42, jesse, Thu Jul 31 13:34:50 2003, Bumping version to 3.0.5-
+  pre2
+      From: Jesse Vincent <jesse@localhost>
+      Date: Thu Jul 31 13:28:35 2003
+
+      none
+
+  rt.3.0.D180, C40, jesse, Tue Jul 29 02:24:22 2003, #3200 - AND MultipleSelect
+  CFs together -  OR all other CFs together.
+      From: Jesse Vincent <jesse@localhost>
+      Date: Tue Jul 29 02:21:50 2003
+
+      none
+
+  rt.3.0.D179, C229, jesse, Tue Jul 29 02:09:06 2003, #3201: Perform more clever
+  joining to enhance custom field search results
+      From: Jesse Vincent <jesse@localhost>
+      Date: Tue Jul 29 02:06:22 2003
+
+      none
+
+  rt.3.0.D178, C228, jesse, Tue Jul 29 01:17:12 2003, #3199: normalize custom
+  fields searching syntax - Global CF's previously didn't allow the { }
+      From: Jesse Vincent <jesse@localhost>
+      Date: Tue Jul 29 01:16:28 2003
+
+      none
+
+  rt.3.0.D177, C227, jesse, Mon Jul 28 01:39:28 2003, [fsck.com #2378] personal
+  permissions for installation
+      From: Robert <rspier@bear>
+      Date: Sun Jul 27 22:19:40 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      install as current user option for configure
+
+  rt.3.0.D176, C34, jesse, Mon Jul 28 00:00:12 2003, Failed user creation didn't
+  always properly roll-back the database
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sun Jul 27 23:59:16 2003
+
+      none
+
+  rt.3.0.D175, C226, jesse, Sun Jul 27 23:52:28 2003, Code to catch execution
+  problems within RT's web app server was made more robust
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sun Jul 27 23:51:50 2003
+
+      none
+
+  rt.3.0.D174, C225, jesse, Sun Jul 27 23:44:44 2003, One I18N 'fix' from
+  ourinternet tainted attachment data, breaking tests
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sun Jul 27 23:44:17 2003
+
+      none
+
+  rt.3.0.D173, C223, jesse, Sun Jul 27 17:16:20 2003, Adding the RT coding style
+  guide to the distribution
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sun Jul 27 17:15:32 2003
+
+      none
+
+  rt.3.0.D172, C222, jesse, Fri Jul 25 19:50:19 2003, fixes for the importer
+      From: Jesse Vincent <jesse@localhost>
+      Date: Fri Jul 25 19:49:06 2003
+
+      none
+
+  rt.3.0.D171, C221, leira, Fri Jul 25 14:02:49 2003, 3158: user can delete only
+  with DeleteTicket right
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Jul 25 02:44:41 2003
+      Warning: the original change was in the 'being_developed' state
+
+      none
+
+  rt.3.0.D170, C220, leira, Fri Jul 25 14:01:38 2003, #2989: regexp changes for
+  Subject and loop-detection
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Jul 25 02:02:18 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D169, C219, leira, Fri Jul 25 13:52:47 2003, #2855: User_Overlay and
+  Template_Overlay fixes
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Fri Jul 25 01:08:37 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D168, C216, leira, Fri Jul 25 13:45:37 2003, #2692: make $Domain an
+  argument for SelectGroups
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Thu Jul 24 23:31:35 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D167, C215, jesse, Thu Jul 24 23:25:01 2003, Merging
+  internationalization fixes from ourinternet
+      From: Jesse Vincent <jesse@localhost>
+      Date: Thu Jul 24 23:22:46 2003
+
+      none
+
+  rt.3.0.D166, C213, jesse, Thu Jul 24 18:39:57 2003, Bumping to 3.0.5pre1
+      From: Jesse Vincent <jesse@localhost>
+      Date: Thu Jul 24 18:38:14 2003
+
+      none
+
+  rt.3.0.D165, C212, jesse, Wed Jul 23 18:06:41 2003, License tagger was tagging
+  Makefile, not Makefile.in. Reconfigured.
+      From: Jesse Vincent <jesse@localhost>
+      Date: Wed Jul 23 18:03:14 2003
+
+      none
+
+  rt.3.0.D164, C211, jesse, Wed Jul 23 15:23:11 2003, Requestor searches had an
+  extra join that they didn't need
+      From: Jesse Vincent <jesse@localhost>
+      Date: Wed Jul 23 15:22:34 2003
+
+      none
+
+  rt.3.0.D163, C207, leira, Tue Jul 22 03:10:34 2003, regression tests: use
+  $RT::WebPath and RT_LIB_PATH
+      From: Linda L. Julien <leira@starsong.org>
+      Date: Mon Jul 21 18:12:56 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D162, C210, jesse, Tue Jul 22 02:52:01 2003, A couple of fixes to
+  better deal with creation of 'blank' ticket requestors
+      From: Jesse Vincent <jesse@localhost>
+      Date: Tue Jul 22 02:50:09 2003
+
+      none
+
+  rt.3.0.D161, C208, leira, Tue Jul 22 01:56:30 2003, #1651: URIs not escaped in
+  ticket display
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Jul 21 18:33:24 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D160, C209, leira, Tue Jul 22 01:54:49 2003, #1751: update second page
+  in Bulk update
+      From: Linda Julien <leira@hawthorn.local.>
+      Date: Mon Jul 21 20:54:02 2003
+      Warning: the original change was in the 'awaiting_integration' state
+
+      none
+
+  rt.3.0.D159, C24, jesse, Fri Jul 18 18:59:13 2003, Certain ACL checks could
+  fail on postgres due to a marshalling bug
+      From: Jesse Vincent <jesse@localhost>
+      Date: Fri Jul 18 17:06:39 2003
+
+      none
+
+  rt.3.0.D158, C206, jesse, Fri Jul 18 18:58:22 2003, Extended ACL edit routines
+  to make it easier to use generic routines in 3rd party apps
+      From: Jesse Vincent <jesse@localhost>
+      Date: Fri Jul 18 17:04:15 2003
+
+      none
+
+  rt.3.0.D157, C205, jesse, Mon Jul 14 02:51:28 2003, Removing ancient cli code
+  that was accidentally added to the repository
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sun Jul 13 23:47:51 2003
+
+      none
+
+  rt.3.0.D156, C203, jesse, Sun Jul 13 22:35:44 2003, More updates to the
+  commandline client
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sun Jul 13 19:32:10 2003
+
+      none
+
+  rt.3.0.D155, C202, jesse, Sun Jul 13 21:33:58 2003, Initial commit of new
+  commandline client support code
+      From: Jesse Vincent <jesse@localhost>
+      Date: Sun Jul 13 18:33:29 2003
+
+      none
+
+  rt.3.0.D154, C196, jesse, Sun Jul 13 18:06:09 2003, #3029 - better warning
+  message on improper perms on mail in
+      From: Jesse Vincent <jesse@localhost>
+      Date: Tue Jul  8 16:59:59 2003
+
+      none
+
+  rt.3.0.D153, C195, jesse, Sun Jul 13 18:05:41 2003, #3042: Make max inline
+  body size configurable
+      From: Jesse Vincent <jesse@localhost>
+      Date: Tue Jul  8 16:55:28 2003
+
+      none
 
   rt.3.0.D152, C201, jesse, Sat Jul 12 02:41:34 2003, Bumping version to 3.0.4
       From: Jesse Vincent <jesse@localhost>
diff --git a/rt/Makefile b/rt/Makefile
index 644722109..0895874fb 100644
--- a/rt/Makefile
+++ b/rt/Makefile
@@ -1,20 +1,19 @@
 # BEGIN LICENSE BLOCK
 # 
-# Copyright (c) 1996-2002 Jesse Vincent <jesse@bestpractical.com>
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
 # 
 # (Except where explictly superceded by other copyright notices)
 # 
 # This work is made available to you under the terms of Version 2 of
 # the GNU General Public License. A copy of that license should have
 # been provided with this software, but in any event can be snarfed
-# from www.gnu.org
+# from www.gnu.org.
 # 
 # This work is distributed in the hope that it will be useful, but
 # WITHOUT ANY WARRANTY; without even the implied warranty of
 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 # General Public License for more details.
 # 
-# 
 # Unless otherwise specified, all modifications, corrections or
 # extensions to this work which alter its source code become the
 # property of Best Practical Solutions, LLC when submitted for
@@ -22,8 +21,6 @@
 # 
 # 
 # END LICENSE BLOCK
-
-
 #
 # DO NOT HAND-EDIT the file named 'Makefile'. This file is autogenerated.
 # Have a look at "configure" and "Makefile.in" instead
@@ -39,7 +36,7 @@ SITE_CONFIG_FILE		= 	$(CONFIG_FILE_PATH)/RT_SiteConfig.pm
 
 RT_VERSION_MAJOR	=	3
 RT_VERSION_MINOR	=	0
-RT_VERSION_PATCH	=	4
+RT_VERSION_PATCH	=	9
 
 RT_VERSION =	$(RT_VERSION_MAJOR).$(RT_VERSION_MINOR).$(RT_VERSION_PATCH)
 TAG 	   =	rt-$(RT_VERSION_MAJOR)-$(RT_VERSION_MINOR)-$(RT_VERSION_PATCH)
@@ -101,8 +98,8 @@ RT_MODPERL_HANDLER	=	$(RT_BIN_PATH)/webmux.pl
 RT_FASTCGI_HANDLER	=	$(RT_BIN_PATH)/mason_handler.fcgi
 # RT_WIN32_FASTCGI_HANDLER is the mason handler script for FastCGI
 RT_WIN32_FASTCGI_HANDLER	=	$(RT_BIN_PATH)/mason_handler.svc
-# RT's admin CLI
-RT_CLI_ADMIN_BIN	=	$(RT_BIN_PATH)/rtadmin
+# RT's CLI
+RT_CLI_BIN		=	$(RT_BIN_PATH)/rt
 # RT's mail gateway
 RT_MAILGATE_BIN		=	$(RT_BIN_PATH)/rt-mailgate
 # RT's cron tool
@@ -115,6 +112,7 @@ SETGID_BINARIES	 	= 	$(DESTDIR)/$(RT_FASTCGI_HANDLER) \
 
 BINARIES		=	$(DESTDIR)/$(RT_MODPERL_HANDLER) \
 				$(DESTDIR)/$(RT_MAILGATE_BIN) \
+				$(DESTDIR)/$(RT_CLI_BIN) \
 				$(DESTDIR)/$(RT_CRON_BIN) \
 				$(SETGID_BINARIES)
 SYSTEM_BINARIES		=	$(DESTDIR)/$(RT_SBIN_PATH)/
@@ -128,6 +126,7 @@ SYSTEM_BINARIES		=	$(DESTDIR)/$(RT_SBIN_PATH)/
 # DB_TYPE defines what sort of database RT trys to talk to
 # "mysql" is known to work.
 # "Pg" is known to work
+# "Informix" is known to work
 
 DB_TYPE			=	mysql
 
@@ -138,7 +137,8 @@ DB_TYPE			=	mysql
 
 # For mysql, you probably want 'root'
 # For Pg, you probably want 'postgres' 
-# For oracle, you want 'system'
+# For Oracle, you want 'system'
+# For Informix, you want 'informix'
 
 DB_DBA			=	root
 
@@ -211,7 +211,7 @@ upgrade-instruct:
 	@echo "	   $(RT_SBIN_PATH)/rt-setup-database --action insert --datafile etc/upgrade/<version>"
 
 
-upgrade: dirs upgrade-noclobber upgrade-instruct
+upgrade: config-install dirs files-install fixperms upgrade-instruct
 
 upgrade-noclobber: config-install libs-install html-install bin-install local-install doc-install fixperms
 
@@ -312,13 +312,16 @@ config-install:
 test: 
 	$(PERL) -Ilib lib/t/00smoke.t
 
-regression-nosetgid-quiet: config-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms-nosetgid apachectl
+regression-install: config-install
+	$(PERL) -pi -e 's/Set\(\$$DatabaseName.*\);/Set\(\$$DatabaseName, "rt3regression"\);/' $(DESTDIR)/$(CONFIG_FILE)
+
+regression-nosetgid-quiet: regression-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms-nosetgid apachectl
 	$(PERL) sbin/regression_harness
 
-regression-nosetgid: config-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms-nosetgid apachectl
+regression-nosetgid: regression-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms-nosetgid apachectl
 	$(PERL) lib/t/02regression.t
 
-regression: config-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods apachectl
+regression: regression-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms apachectl
 	$(PERL) lib/t/02regression.t
 
 regression-quiet:
@@ -397,7 +400,9 @@ bin-install:
 	-cp -rp \
 		bin/rt-mailgate \
 		bin/mason_handler.fcgi \
+		bin/mason_handler.scgi \
 		bin/mason_handler.svc \
+		bin/rt \
 		bin/webmux.pl \
 		bin/rt-crontool \
 		$(DESTDIR)/$(RT_BIN_PATH)
diff --git a/rt/Makefile.in b/rt/Makefile.in
index 245ec5ed3..c3eabc634 100644
--- a/rt/Makefile.in
+++ b/rt/Makefile.in
@@ -1,20 +1,19 @@
 # BEGIN LICENSE BLOCK
 # 
-# Copyright (c) 1996-2002 Jesse Vincent <jesse@bestpractical.com>
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
 # 
 # (Except where explictly superceded by other copyright notices)
 # 
 # This work is made available to you under the terms of Version 2 of
 # the GNU General Public License. A copy of that license should have
 # been provided with this software, but in any event can be snarfed
-# from www.gnu.org
+# from www.gnu.org.
 # 
 # This work is distributed in the hope that it will be useful, but
 # WITHOUT ANY WARRANTY; without even the implied warranty of
 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 # General Public License for more details.
 # 
-# 
 # Unless otherwise specified, all modifications, corrections or
 # extensions to this work which alter its source code become the
 # property of Best Practical Solutions, LLC when submitted for
@@ -22,8 +21,6 @@
 # 
 # 
 # END LICENSE BLOCK
-
-
 #
 # DO NOT HAND-EDIT the file named 'Makefile'. This file is autogenerated.
 # Have a look at "configure" and "Makefile.in" instead
@@ -101,8 +98,8 @@ RT_MODPERL_HANDLER	=	$(RT_BIN_PATH)/webmux.pl
 RT_FASTCGI_HANDLER	=	$(RT_BIN_PATH)/mason_handler.fcgi
 # RT_WIN32_FASTCGI_HANDLER is the mason handler script for FastCGI
 RT_WIN32_FASTCGI_HANDLER	=	$(RT_BIN_PATH)/mason_handler.svc
-# RT's admin CLI
-RT_CLI_ADMIN_BIN	=	$(RT_BIN_PATH)/rtadmin
+# RT's CLI
+RT_CLI_BIN		=	$(RT_BIN_PATH)/rt
 # RT's mail gateway
 RT_MAILGATE_BIN		=	$(RT_BIN_PATH)/rt-mailgate
 # RT's cron tool
@@ -115,6 +112,7 @@ SETGID_BINARIES	 	= 	$(DESTDIR)/$(RT_FASTCGI_HANDLER) \
 
 BINARIES		=	$(DESTDIR)/$(RT_MODPERL_HANDLER) \
 				$(DESTDIR)/$(RT_MAILGATE_BIN) \
+				$(DESTDIR)/$(RT_CLI_BIN) \
 				$(DESTDIR)/$(RT_CRON_BIN) \
 				$(SETGID_BINARIES)
 SYSTEM_BINARIES		=	$(DESTDIR)/$(RT_SBIN_PATH)/
@@ -128,6 +126,7 @@ SYSTEM_BINARIES		=	$(DESTDIR)/$(RT_SBIN_PATH)/
 # DB_TYPE defines what sort of database RT trys to talk to
 # "mysql" is known to work.
 # "Pg" is known to work
+# "Informix" is known to work
 
 DB_TYPE			=	@DB_TYPE@
 
@@ -138,7 +137,8 @@ DB_TYPE			=	@DB_TYPE@
 
 # For mysql, you probably want 'root'
 # For Pg, you probably want 'postgres' 
-# For oracle, you want 'system'
+# For Oracle, you want 'system'
+# For Informix, you want 'informix'
 
 DB_DBA			=	@DB_DBA@
 
@@ -211,7 +211,7 @@ upgrade-instruct:
 	@echo "	   $(RT_SBIN_PATH)/rt-setup-database --action insert --datafile etc/upgrade/<version>"
 
 
-upgrade: dirs upgrade-noclobber upgrade-instruct
+upgrade: config-install dirs files-install fixperms upgrade-instruct
 
 upgrade-noclobber: config-install libs-install html-install bin-install local-install doc-install fixperms
 
@@ -312,13 +312,16 @@ config-install:
 test: 
 	$(PERL) -Ilib lib/t/00smoke.t
 
-regression-nosetgid-quiet: config-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms-nosetgid apachectl
+regression-install: config-install
+	$(PERL) -pi -e 's/Set\(\$$DatabaseName.*\);/Set\(\$$DatabaseName, "rt3regression"\);/' $(DESTDIR)/$(CONFIG_FILE)
+
+regression-nosetgid-quiet: regression-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms-nosetgid apachectl
 	$(PERL) sbin/regression_harness
 
-regression-nosetgid: config-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms-nosetgid apachectl
+regression-nosetgid: regression-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms-nosetgid apachectl
 	$(PERL) lib/t/02regression.t
 
-regression: config-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods apachectl
+regression: regression-install dirs files-install libs-install sbin-install bin-install regression-instruct regression-reset-db  testify-pods fixperms apachectl
 	$(PERL) lib/t/02regression.t
 
 regression-quiet:
@@ -397,7 +400,9 @@ bin-install:
 	-cp -rp \
 		bin/rt-mailgate \
 		bin/mason_handler.fcgi \
+		bin/mason_handler.scgi \
 		bin/mason_handler.svc \
+		bin/rt \
 		bin/webmux.pl \
 		bin/rt-crontool \
 		$(DESTDIR)/$(RT_BIN_PATH)
diff --git a/rt/README b/rt/README
index 7c5e4d47a..7188f0938 100755
--- a/rt/README
+++ b/rt/README
@@ -21,6 +21,7 @@
 # 
 # 
 # END LICENSE BLOCK
+
 RT is an enterprise-grade issue tracking system. It allows
 organizations to keep track of their to-do lists, who is working
 on which tasks, what's already been done, and when tasks were
@@ -36,22 +37,22 @@ up and use.
 REQUIRED PACKAGES:
 ------------------
 
-o   Perl 5.8.0 or later (http://www.perl.com).
+o   Perl 5.8.3 or later (http://www.perl.com).
 
  	(If you intend to use the FastCGI or SpeedyCGI support, you 
 	 need to make sure that perl has been built with support for 
 	 setgid perl scripts.)`
 
+    Perl versions prior to 5.8.3 contain bugs that could result in data
+    corruption. We recommend strongly that you use 5.8.3 or newer.
+
     Perl 5.6.1 is currently deprecated and will be officially desupported
     in a future release
 
 o   A DB backend; MySQL is recommended ( http://www.mysql.com ) 
         Currently supported:  Mysql 4.0.13 or later. 
                               Postgres 7.2 or later.
-
-                              Mysql 3.23.46 or newer with support for InnoDB 
-			      is currently deprecated and will be officially
-			      desupported in a future release.
+                              Oracle 9iR2.
 
 o   Apache version 1.3.x or 2.x (http://httpd.apache.org) 
     with mod_perl -- (http://perl.apache.org ) 
@@ -119,7 +120,7 @@ http://www.bestpractical.com/rt
    perl sbin/rt-test-dependencies \ 
                 --with-<databasename> --with-<web-environment>
 
-        databasename is one of: mysql, postgres
+        databasename is one of: mysql, postgres, oracle
         web-environment is one of: fastcgi, modperl1, modperl2
 
 3.2   If there are unsatisfied dependencies, install them by hand or run:
@@ -151,6 +152,10 @@ http://www.bestpractical.com/rt
 
 5b  FOR UPGRADING: (Within the RT 3.0.x series)
 
+
+        Read through the UPGRADING document included in this distribution.
+        It may contain important instructions for updating your database
+
         As root, type: 
                 make upgrade     (replace "make" with the local name for 
                                   Make, if you need to)
@@ -160,6 +165,14 @@ http://www.bestpractical.com/rt
         
         It may then instruct you to update your RT system database objects 
 
+5c  FOR UPGRADING: (From RT 2.0.x)
+
+    Download the RT2 to RT3 migration tools from:
+
+    http://bestpractical.com/pub/rt/devel/rt2-to-rt3.tar.gz
+
+    Follow the included instructions.
+
 6   Edit etc/RT_SiteConfig.pm in your RT installation directory, by specifying
     any values you need to change from the defaults in etc/RT_Config.pm
 
@@ -192,31 +205,20 @@ Apache
     DocumentRoot /opt/rt3/share/html
     AddDefaultCharset UTF-8
 
-    # this line applies to Apache2+mod_perl2 only
+    # these four lines apply to Apache2+mod_perl2 only: {{{
+    PerlSetVar MasonArgsMethod CGI
     PerlModule Apache2 Apache::compat
+    RewriteEngine On
+    RewriteRule ^(.*)/$ $1/index.html
+    # }}}
 
     PerlModule Apache::DBI
     PerlRequire /opt/rt3/bin/webmux.pl
 
-    # this section applies to Apache 1 only
     <Location />
         SetHandler perl-script
         PerlHandler RT::Mason
     </Location>
-
-    # this section applies to Apache2+mod_perl2 only
-    <FilesMatch "\.html$">
-        SetHandler perl-script
-        PerlHandler RT::Mason
-    </FilesMatch>
-    <LocationMatch "/Attachment/">
-        SetHandler perl-script
-        PerlHandler RT::Mason
-    </LocationMatch>
-    <LocationMatch "/REST/">
-        SetHandler perl-script
-        PerlHandler RT::Mason
-    </LocationMatch>
 </VirtualHost>
 
 
diff --git a/rt/README.Oracle b/rt/README.Oracle
new file mode 100644
index 000000000..41bec822c
--- /dev/null
+++ b/rt/README.Oracle
@@ -0,0 +1,37 @@
+In order to install RT with Oracle, the database must first be
+prepared.  Ports of RT to other databases will automatically create
+the RT schema.  This is not done for Oracle because most sites wishing
+to deploy RT on Oracle will have choose to make specific configuration
+of the RT user, for example to select the appropriate tablespace or to
+set up a resource profile.  The RT user must have appropriate
+privileges similar to the resource and connect roles and must have the
+"query rewrite" system privilege.
+  Here is an example of commands to create an RT user called "RT" with
+a password of "rt".
+
+  create user rt identified by rt default tablespace users temporary
+    tablespace temp;
+  grant resource, connect, query rewrite to rt;
+
+
+RT should not run its schema creation as the Oracle DBA; instead the
+schema creation should be run as the RT user.  To accomplish this set
+the --with-rt-dba configuration parameter to the RT user, not to the
+Oracle DBA.  As an example, the following might be appropriate to
+configure RT for the example.com Oracle database.
+
+  ./configure --prefix /usr/local/rt --with-db-type=Oracle \
+        --with-db-dba=rt --with-db-database=example.com \
+    --with-db-rt-user=rt \
+        --with-db-rt-pass=rt 
+
+
+As with all databases it is important to analyze the Schema and get
+current statistics after any significant dataset change.  Oracle's
+cost-based optimizer can provide particularly bad performance when the
+schema statistics are significantly inaccurate.  To analyze the schema
+of a user called rt, execute the following from withing Sqlplus.
+
+  execute dbms_utility.analyze_schema( 'RT', 'estimate');
+
+
diff --git a/rt/UPGRADING b/rt/UPGRADING
new file mode 100644
index 000000000..4306eb6cb
--- /dev/null
+++ b/rt/UPGRADING
@@ -0,0 +1,64 @@
+UPGRADING
+
+
+*******
+WARNING
+*******
+
+
+Before making any changes to your database, always ensure that you have a 
+complete current backup. If you don't have a current backup, you could 
+accidentally damage your database and lose data or worse.
+
+
+
+Look for the 
+
+
+----------------------------------------------------------------------
+
+3.0.7
+=====
+
+All Databases
+-------------
+
+If you are upgrading from versions between 3.0.0 and 3.0.7, inclusive,
+you might find improved performance by adding the following index to
+your database:
+
+CREATE INDEX Links4 ON Links(Type,LocalBase);
+
+
+
+3.0.6
+=====
+
+
+All Databases
+-------------
+
+If you are upgrading from versions between 3.0.0 and 3.0.6, inclusive,
+you might find improved performance by adding the following indices to
+your database:
+
+   CREATE INDEX TicketCustomFieldValues1 ON TicketCustomFieldValues (CustomField,Ticket,Content); 
+   CREATE INDEX TicketCustomFieldValues2 ON TicketCustomFieldValues (CustomField,Ticket); 
+
+   CREATE INDEX CustomFieldValues1 ON CustomFieldValues (CustomField);
+
+
+
+Postgres
+--------
+
+If you have a Postgres database, the following changes to your
+database can improve performance:
+
+  ALTER TABLE groups rename instance to instance1;
+  ALTER TABLE groups add instance int;
+  UPDATE groups SET instance = instance1::text::int where btrim(instance1) <> '';
+  ALTER TABLE groups drop column instance1;
+
+
+
diff --git a/rt/autom4te.cache/output.0 b/rt/autom4te.cache/output.0
index 51a8aaf63..3d27db94f 100644
--- a/rt/autom4te.cache/output.0
+++ b/rt/autom4te.cache/output.0
@@ -1,7 +1,7 @@
 @%:@! /bin/sh
 @%:@ From configure.ac Revision: 1.1 .
 @%:@ Guess values for system-dependent variables and create Makefiles.
-@%:@ Generated by GNU Autoconf 2.53 for RT 3.0.4.
+@%:@ Generated by GNU Autoconf 2.53 for RT 3.0.9.
 @%:@
 @%:@ Report bugs to <rt-3.0-bugs@fsck.com>.
 @%:@ 
@@ -257,8 +257,8 @@ SHELL=${CONFIG_SHELL-/bin/sh}
 # Identity of this package.
 PACKAGE_NAME='RT'
 PACKAGE_TARNAME='rt'
-PACKAGE_VERSION='3.0.4'
-PACKAGE_STRING='RT 3.0.4'
+PACKAGE_VERSION='3.0.9'
+PACKAGE_STRING='RT 3.0.9'
 PACKAGE_BUGREPORT='rt-3.0-bugs@fsck.com'
 
 ac_unique_file="lib/RT.pm.in"
@@ -711,7 +711,7 @@ if test "$ac_init_help" = "long"; then
   # Omit some internal or obsolete options to make the list less imposing.
   # This message is too long to be a string in the A/UX 3.1 sh.
   cat <<_ACEOF
-\`configure' configures RT 3.0.4 to adapt to many kinds of systems.
+\`configure' configures RT 3.0.9 to adapt to many kinds of systems.
 
 Usage: $0 [OPTION]... [VAR=VALUE]...
 
@@ -768,7 +768,7 @@ fi
 
 if test -n "$ac_init_help"; then
   case $ac_init_help in
-     short | recursive ) echo "Configuration of RT 3.0.4:";;
+     short | recursive ) echo "Configuration of RT 3.0.9:";;
    esac
   cat <<\_ACEOF
 
@@ -786,8 +786,8 @@ Optional Packages:
   --with-bin-owner=OWNER  user that will own rt binaries (default root)
   --with-libs-owner=OWNER user that will own RT libraries (default root)
   --with-libs-group=GROUP group that will own rt binaries (default bin)
-  --with-db-type=TYPE     sort of database RT will use (default: mysql) (mysql
-                          and Pg are valid)
+  --with-db-type=TYPE     sort of database RT will use (default: mysql)
+                          (mysql, Pg, Oracle and Informix are valid)
   --with-db-host=HOSTNAME FQDN of database server (default: localhost)
   --with-db-port=PORT     port on which the database listens on
   --with-db-rt-host=HOSTNAME 
@@ -802,6 +802,7 @@ Optional Packages:
                           password for database user (default: rt_pass)
   --with-web-user=USER    user the web server runs as (default: www)
   --with-web-group=GROUP  group the web server runs as (default: www)
+  --with-my-user-group    set all users and groups to current user/group
 
 Some influential environment variables:
   PERL        Perl interpreter command
@@ -872,7 +873,7 @@ fi
 test -n "$ac_init_help" && exit 0
 if $ac_init_version; then
   cat <<\_ACEOF
-RT configure 3.0.4
+RT configure 3.0.9
 generated by GNU Autoconf 2.53
 
 Copyright 1992, 1993, 1994, 1995, 1996, 1998, 1999, 2000, 2001, 2002
@@ -887,7 +888,7 @@ cat >&5 <<_ACEOF
 This file contains any messages produced by compilers while
 running configure, to aid debugging if configure makes a mistake.
 
-It was created by RT $as_me 3.0.4, which was
+It was created by RT $as_me 3.0.9, which was
 generated by GNU Autoconf 2.53.  Invocation command line was
 
   $ $0 $@
@@ -1171,7 +1172,7 @@ rt_version_major=3
 
 rt_version_minor=0
 
-rt_version_patch=4
+rt_version_patch=9
 
 test "x$rt_version_major" = 'x' && rt_version_major=0
 test "x$rt_version_minor" = 'x' && rt_version_minor=0
@@ -1703,13 +1704,21 @@ if test "${with_db_type+set}" = set; then
 else
   DB_TYPE=mysql
 fi; 
-if test "$DB_TYPE" != 'mysql' -a "$DB_TYPE" != 'Pg' -a "$DB_TYPE" != 'SQLite'; then
-	{ { echo "$as_me:$LINENO: error: Only Pg and mysql are valid db types" >&5
-echo "$as_me: error: Only Pg and mysql are valid db types" >&2;}
+if test "$DB_TYPE" != 'mysql' -a "$DB_TYPE" != 'Pg' -a "$DB_TYPE" != 'SQLite' -a "$DB_TYPE" != 'Oracle' -a "$DB_TYPE" != 'Informix' ; then
+	{ { echo "$as_me:$LINENO: error: Only Oracle, Informix, Pg and mysql are valid db types" >&5
+echo "$as_me: error: Only Oracle, Informix, Pg and mysql are valid db types" >&2;}
    { (exit 1); exit 1; }; }
 fi
 
 
+if test "$DB_TYPE" = 'Oracle'; then
+	test "x$ORACLE_HOME" = 'x' && { { echo "$as_me:$LINENO: error: Please declare the ORACLE_HOME environment variable" >&5
+echo "$as_me: error: Please declare the ORACLE_HOME environment variable" >&2;}
+   { (exit 1); exit 1; }; }
+	ORACLE_ENV_PREF="\$ENV{'ORACLE_HOME'} = '$ORACLE_HOME';"
+fi
+
+
 
 # Check whether --with-db-host or --without-db-host was given.
 if test "${with_db_host+set}" = set; then
@@ -1800,6 +1809,19 @@ else
 fi; 
 
 
+my_group=$(groups|cut -f1 -d' ')
+
+# Check whether --with-my-user-group or --without-my-user-group was given.
+if test "${with_my_user_group+set}" = set; then
+  withval="$with_my_user_group"
+  RTGROUP=$my_group
+            BIN_OWNER=$USER
+            LIBS_OWNER=$USER
+            LIBS_GROUP=$my_group
+            WEB_USER=$USER
+            WEB_GROUP=$my_group
+fi; 
+
 
 RT_VERSION_MAJOR=${rt_version_major}
 
@@ -1848,7 +1870,7 @@ RT_LOG_PATH=${exp_logfiledir}
 
 
 
-ac_config_files="$ac_config_files sbin/rt-setup-database sbin/rt-test-dependencies Makefile etc/RT_Config.pm lib/RT.pm lib/t/00smoke.t lib/t/01harness.t lib/t/02regression.t lib/t/03web.pl lib/t/04_send_email.pl bin/mason_handler.fcgi bin/mason_handler.scgi bin/mason_handler.svc bin/rt-commit-handler bin/rt-crontool bin/rt-mailgate bin/webmux.pl"
+ac_config_files="$ac_config_files sbin/rt-setup-database sbin/rt-test-dependencies Makefile etc/RT_Config.pm lib/RT.pm lib/t/00smoke.t lib/t/01harness.t lib/t/02regression.t lib/t/03web.pl lib/t/04_send_email.pl bin/mason_handler.fcgi bin/mason_handler.scgi bin/mason_handler.svc bin/rt-commit-handler bin/rt-crontool bin/rt-mailgate bin/rt bin/webmux.pl"
 
 cat >confcache <<\_ACEOF
 # This file is a shell script that caches the results of configure
@@ -2206,7 +2228,7 @@ _ASBOX
 } >&5
 cat >&5 <<_CSEOF
 
-This file was extended by RT $as_me 3.0.4, which was
+This file was extended by RT $as_me 3.0.9, which was
 generated by GNU Autoconf 2.53.  Invocation command line was
 
   CONFIG_FILES    = $CONFIG_FILES
@@ -2260,7 +2282,7 @@ _ACEOF
 
 cat >>$CONFIG_STATUS <<_ACEOF
 ac_cs_version="\\
-RT config.status 3.0.4
+RT config.status 3.0.9
 configured by $0, generated by GNU Autoconf 2.53,
   with options \\"`echo "$ac_configure_args" | sed 's/[\\""\`\$]/\\\\&/g'`\\"
 
@@ -2363,6 +2385,7 @@ do
   "bin/rt-commit-handler" ) CONFIG_FILES="$CONFIG_FILES bin/rt-commit-handler" ;;
   "bin/rt-crontool" ) CONFIG_FILES="$CONFIG_FILES bin/rt-crontool" ;;
   "bin/rt-mailgate" ) CONFIG_FILES="$CONFIG_FILES bin/rt-mailgate" ;;
+  "bin/rt" ) CONFIG_FILES="$CONFIG_FILES bin/rt" ;;
   "bin/webmux.pl" ) CONFIG_FILES="$CONFIG_FILES bin/webmux.pl" ;;
   *) { { echo "$as_me:$LINENO: error: invalid argument: $ac_config_target" >&5
 echo "$as_me: error: invalid argument: $ac_config_target" >&2;}
@@ -2487,6 +2510,7 @@ s,@BIN_OWNER@,$BIN_OWNER,;t t
 s,@LIBS_OWNER@,$LIBS_OWNER,;t t
 s,@LIBS_GROUP@,$LIBS_GROUP,;t t
 s,@DB_TYPE@,$DB_TYPE,;t t
+s,@ORACLE_ENV_PREF@,$ORACLE_ENV_PREF,;t t
 s,@DB_HOST@,$DB_HOST,;t t
 s,@DB_PORT@,$DB_PORT,;t t
 s,@DB_RT_HOST@,$DB_RT_HOST,;t t
diff --git a/rt/autom4te.cache/traces.0 b/rt/autom4te.cache/traces.0
index 962f400e7..f13276211 100644
--- a/rt/autom4te.cache/traces.0
+++ b/rt/autom4te.cache/traces.0
@@ -52,7 +52,7 @@ m4trace:configure.ac:9: -1- AC_SUBST([ECHO_T])
 m4trace:configure.ac:9: -1- AC_SUBST([LIBS])
 m4trace:configure.ac:14: -1- AC_SUBST([rt_version_major], [3])
 m4trace:configure.ac:16: -1- AC_SUBST([rt_version_minor], [0])
-m4trace:configure.ac:18: -1- AC_SUBST([rt_version_patch], [4])
+m4trace:configure.ac:18: -1- AC_SUBST([rt_version_patch], [9])
 m4trace:configure.ac:24: -1- AC_PROG_INSTALL
 m4trace:configure.ac:24: -1- AC_SUBST([INSTALL_PROGRAM])
 m4trace:configure.ac:24: -1- AC_SUBST([INSTALL_SCRIPT])
@@ -104,38 +104,39 @@ m4trace:configure.ac:57: -1- AC_SUBST([BIN_OWNER])
 m4trace:configure.ac:65: -1- AC_SUBST([LIBS_OWNER])
 m4trace:configure.ac:73: -1- AC_SUBST([LIBS_GROUP])
 m4trace:configure.ac:84: -1- AC_SUBST([DB_TYPE])
-m4trace:configure.ac:92: -1- AC_SUBST([DB_HOST])
-m4trace:configure.ac:100: -1- AC_SUBST([DB_PORT])
-m4trace:configure.ac:108: -1- AC_SUBST([DB_RT_HOST])
-m4trace:configure.ac:116: -1- AC_SUBST([DB_DBA])
-m4trace:configure.ac:124: -1- AC_SUBST([DB_DATABASE])
-m4trace:configure.ac:132: -1- AC_SUBST([DB_RT_USER])
-m4trace:configure.ac:140: -1- AC_SUBST([DB_RT_PASS])
-m4trace:configure.ac:148: -1- AC_SUBST([WEB_USER])
-m4trace:configure.ac:156: -1- AC_SUBST([WEB_GROUP])
-m4trace:configure.ac:163: -1- AC_SUBST([RT_VERSION_MAJOR], [${rt_version_major}])
-m4trace:configure.ac:164: -1- AC_SUBST([RT_VERSION_MINOR], [${rt_version_minor}])
-m4trace:configure.ac:165: -1- AC_SUBST([RT_VERSION_PATCH], [${rt_version_patch}])
-m4trace:configure.ac:168: -1- AC_SUBST([RT_PATH], [${exp_prefix}])
-m4trace:configure.ac:169: -1- AC_SUBST([RT_DOC_PATH], [${exp_manualdir}])
-m4trace:configure.ac:170: -1- AC_SUBST([RT_LOCAL_PATH], [${exp_customdir}])
-m4trace:configure.ac:171: -1- AC_SUBST([RT_LIB_PATH], [${exp_libdir}])
-m4trace:configure.ac:172: -1- AC_SUBST([RT_ETC_PATH], [${exp_sysconfdir}])
-m4trace:configure.ac:173: -1- AC_SUBST([CONFIG_FILE_PATH], [${exp_sysconfdir}])
-m4trace:configure.ac:174: -1- AC_SUBST([RT_BIN_PATH], [${exp_bindir}])
-m4trace:configure.ac:175: -1- AC_SUBST([RT_SBIN_PATH], [${exp_sbindir}])
-m4trace:configure.ac:176: -1- AC_SUBST([RT_VAR_PATH], [${exp_localstatedir}])
-m4trace:configure.ac:177: -1- AC_SUBST([RT_MAN_PATH], [${exp_mandir}])
-m4trace:configure.ac:178: -1- AC_SUBST([MASON_DATA_PATH], [${exp_masonstatedir}])
-m4trace:configure.ac:179: -1- AC_SUBST([MASON_SESSION_PATH], [${exp_sessionstatedir}])
-m4trace:configure.ac:180: -1- AC_SUBST([MASON_HTML_PATH], [${exp_htmldir}])
-m4trace:configure.ac:181: -1- AC_SUBST([LOCAL_ETC_PATH], [${exp_custometcdir}])
-m4trace:configure.ac:182: -1- AC_SUBST([MASON_LOCAL_HTML_PATH], [${exp_customhtmldir}])
-m4trace:configure.ac:183: -1- AC_SUBST([LOCAL_LEXICON_PATH], [${exp_customlexdir}])
-m4trace:configure.ac:184: -1- AC_SUBST([LOCAL_LIB_PATH], [${exp_customlibdir}])
-m4trace:configure.ac:185: -1- AC_SUBST([DESTDIR], [${exp_prefix}])
-m4trace:configure.ac:186: -1- AC_SUBST([RT_LOG_PATH], [${exp_logfiledir}])
-m4trace:configure.ac:208: -1- AC_CONFIG_FILES([
+m4trace:configure.ac:91: -1- AC_SUBST([ORACLE_ENV_PREF])
+m4trace:configure.ac:99: -1- AC_SUBST([DB_HOST])
+m4trace:configure.ac:107: -1- AC_SUBST([DB_PORT])
+m4trace:configure.ac:115: -1- AC_SUBST([DB_RT_HOST])
+m4trace:configure.ac:123: -1- AC_SUBST([DB_DBA])
+m4trace:configure.ac:131: -1- AC_SUBST([DB_DATABASE])
+m4trace:configure.ac:139: -1- AC_SUBST([DB_RT_USER])
+m4trace:configure.ac:147: -1- AC_SUBST([DB_RT_PASS])
+m4trace:configure.ac:155: -1- AC_SUBST([WEB_USER])
+m4trace:configure.ac:163: -1- AC_SUBST([WEB_GROUP])
+m4trace:configure.ac:182: -1- AC_SUBST([RT_VERSION_MAJOR], [${rt_version_major}])
+m4trace:configure.ac:183: -1- AC_SUBST([RT_VERSION_MINOR], [${rt_version_minor}])
+m4trace:configure.ac:184: -1- AC_SUBST([RT_VERSION_PATCH], [${rt_version_patch}])
+m4trace:configure.ac:187: -1- AC_SUBST([RT_PATH], [${exp_prefix}])
+m4trace:configure.ac:188: -1- AC_SUBST([RT_DOC_PATH], [${exp_manualdir}])
+m4trace:configure.ac:189: -1- AC_SUBST([RT_LOCAL_PATH], [${exp_customdir}])
+m4trace:configure.ac:190: -1- AC_SUBST([RT_LIB_PATH], [${exp_libdir}])
+m4trace:configure.ac:191: -1- AC_SUBST([RT_ETC_PATH], [${exp_sysconfdir}])
+m4trace:configure.ac:192: -1- AC_SUBST([CONFIG_FILE_PATH], [${exp_sysconfdir}])
+m4trace:configure.ac:193: -1- AC_SUBST([RT_BIN_PATH], [${exp_bindir}])
+m4trace:configure.ac:194: -1- AC_SUBST([RT_SBIN_PATH], [${exp_sbindir}])
+m4trace:configure.ac:195: -1- AC_SUBST([RT_VAR_PATH], [${exp_localstatedir}])
+m4trace:configure.ac:196: -1- AC_SUBST([RT_MAN_PATH], [${exp_mandir}])
+m4trace:configure.ac:197: -1- AC_SUBST([MASON_DATA_PATH], [${exp_masonstatedir}])
+m4trace:configure.ac:198: -1- AC_SUBST([MASON_SESSION_PATH], [${exp_sessionstatedir}])
+m4trace:configure.ac:199: -1- AC_SUBST([MASON_HTML_PATH], [${exp_htmldir}])
+m4trace:configure.ac:200: -1- AC_SUBST([LOCAL_ETC_PATH], [${exp_custometcdir}])
+m4trace:configure.ac:201: -1- AC_SUBST([MASON_LOCAL_HTML_PATH], [${exp_customhtmldir}])
+m4trace:configure.ac:202: -1- AC_SUBST([LOCAL_LEXICON_PATH], [${exp_customlexdir}])
+m4trace:configure.ac:203: -1- AC_SUBST([LOCAL_LIB_PATH], [${exp_customlibdir}])
+m4trace:configure.ac:204: -1- AC_SUBST([DESTDIR], [${exp_prefix}])
+m4trace:configure.ac:205: -1- AC_SUBST([RT_LOG_PATH], [${exp_logfiledir}])
+m4trace:configure.ac:228: -1- AC_CONFIG_FILES([
 		 sbin/rt-setup-database
                  sbin/rt-test-dependencies
                  Makefile
@@ -152,5 +153,6 @@ m4trace:configure.ac:208: -1- AC_CONFIG_FILES([
  		 bin/rt-commit-handler
  		 bin/rt-crontool
  		 bin/rt-mailgate
+		 bin/rt
  		 bin/webmux.pl
                 ])
diff --git a/rt/bin/mason_handler.fcgi b/rt/bin/mason_handler.fcgi
index 431eccbd3..93d1f8855 100755
--- a/rt/bin/mason_handler.fcgi
+++ b/rt/bin/mason_handler.fcgi
@@ -27,7 +27,7 @@ use strict;
 use File::Basename;
 require ('/opt/rt3/bin/webmux.pl');
 
-my $h = &RT::Interface::Web::NewCGIHandler();
+my $h = &RT::Interface::Web::NewCGIHandler(@RT::MasonParameters);
 
 # Enter CGI::Fast mode, which should also work as a vanilla CGI script.
 require CGI::Fast;
@@ -44,11 +44,25 @@ while ( my $cgi = CGI::Fast->new ) {
     $ENV{'ENV'}    = '' if defined $ENV{'ENV'};
     $ENV{'IFS'}    = '' if defined $ENV{'IFS'};
 
-    unless ($h->interp->comp_exists($cgi->path_info)) {
-	$cgi->path_info($cgi->path_info . "/index.html");
+    RT::ConnectToDatabase();
+
+    if ( ( !$h->interp->comp_exists( $cgi->path_info ) )
+        && ( $h->interp->comp_exists( $cgi->path_info . "/index.html" ) ) ) {
+        $cgi->path_info( $cgi->path_info . "/index.html" );
+    }
+
+    eval { $h->handle_cgi_object($cgi); };
+    if ($@) {
+        $RT::Logger->crit($@);
+    }
+
+
+    if ($RT::Handle->TransactionDepth) {
+        $RT::Handle->ForceRollback;
+        $RT::Logger->crit("Transaction not committed. Usually indicates a software fault. Data loss may have occurred") ;
     }
-    $h->handle_cgi_object($cgi);
-    # _should_ always be tied
+
+
 }
 
 1;
diff --git a/rt/bin/mason_handler.fcgi.in b/rt/bin/mason_handler.fcgi.in
index e932bfc29..a009663b9 100644
--- a/rt/bin/mason_handler.fcgi.in
+++ b/rt/bin/mason_handler.fcgi.in
@@ -27,7 +27,7 @@ use strict;
 use File::Basename;
 require ('@RT_BIN_PATH@/webmux.pl');
 
-my $h = &RT::Interface::Web::NewCGIHandler();
+my $h = &RT::Interface::Web::NewCGIHandler(@RT::MasonParameters);
 
 # Enter CGI::Fast mode, which should also work as a vanilla CGI script.
 require CGI::Fast;
@@ -44,11 +44,25 @@ while ( my $cgi = CGI::Fast->new ) {
     $ENV{'ENV'}    = '' if defined $ENV{'ENV'};
     $ENV{'IFS'}    = '' if defined $ENV{'IFS'};
 
-    unless ($h->interp->comp_exists($cgi->path_info)) {
-	$cgi->path_info($cgi->path_info . "/index.html");
+    RT::ConnectToDatabase();
+
+    if ( ( !$h->interp->comp_exists( $cgi->path_info ) )
+        && ( $h->interp->comp_exists( $cgi->path_info . "/index.html" ) ) ) {
+        $cgi->path_info( $cgi->path_info . "/index.html" );
+    }
+
+    eval { $h->handle_cgi_object($cgi); };
+    if ($@) {
+        $RT::Logger->crit($@);
+    }
+
+
+    if ($RT::Handle->TransactionDepth) {
+        $RT::Handle->ForceRollback;
+        $RT::Logger->crit("Transaction not committed. Usually indicates a software fault. Data loss may have occurred") ;
     }
-    $h->handle_cgi_object($cgi);
-    # _should_ always be tied
+
+
 }
 
 1;
diff --git a/rt/bin/mason_handler.scgi b/rt/bin/mason_handler.scgi
index 8e1135c2f..7774189ee 100755
--- a/rt/bin/mason_handler.scgi
+++ b/rt/bin/mason_handler.scgi
@@ -26,16 +26,18 @@
 use strict;
 require ('/opt/rt3/bin/webmux.pl');
 
-my $h = &RT::Interface::Web::NewCGIHandler();
+my $h = &RT::Interface::Web::NewCGIHandler(@RT::MasonParameters);
 
 require CGI;
 
 RT::Init();
 
 my $cgi = CGI->new;
-unless ($h->interp->comp_exists($cgi->path_info)) {
-    $cgi->path_info($cgi->path_info . "/index.html");
+if ( ( !$h->interp->comp_exists( $cgi->path_info ) )
+    && ( $h->interp->comp_exists( $cgi->path_info . "/index.html" ) ) ) {
+    $cgi->path_info( $cgi->path_info . "/index.html" );
 }
+
 $h->handle_cgi_object($cgi);
 
 1;
diff --git a/rt/bin/mason_handler.scgi.in b/rt/bin/mason_handler.scgi.in
index 37d8380c2..614d4d47a 100644
--- a/rt/bin/mason_handler.scgi.in
+++ b/rt/bin/mason_handler.scgi.in
@@ -26,16 +26,18 @@
 use strict;
 require ('@RT_BIN_PATH@/webmux.pl');
 
-my $h = &RT::Interface::Web::NewCGIHandler();
+my $h = &RT::Interface::Web::NewCGIHandler(@RT::MasonParameters);
 
 require CGI;
 
 RT::Init();
 
 my $cgi = CGI->new;
-unless ($h->interp->comp_exists($cgi->path_info)) {
-    $cgi->path_info($cgi->path_info . "/index.html");
+if ( ( !$h->interp->comp_exists( $cgi->path_info ) )
+    && ( $h->interp->comp_exists( $cgi->path_info . "/index.html" ) ) ) {
+    $cgi->path_info( $cgi->path_info . "/index.html" );
 }
+
 $h->handle_cgi_object($cgi);
 
 1;
diff --git a/rt/bin/mason_handler.svc b/rt/bin/mason_handler.svc
index e6d83784c..c05d21e69 100644
--- a/rt/bin/mason_handler.svc
+++ b/rt/bin/mason_handler.svc
@@ -197,7 +197,7 @@ BEGIN {
 warn "Begin listening on $ENV{'FCGI_SOCKET_PATH'}\n";
 
 require CGI::Fast;
-my $h = &RT::Interface::Web::NewCGIHandler();
+my $h = &RT::Interface::Web::NewCGIHandler(@RT::MasonParameters);
 
 RT::Init();
 
diff --git a/rt/bin/mason_handler.svc.in b/rt/bin/mason_handler.svc.in
index cc12c0ef0..0ba1f51b5 100644
--- a/rt/bin/mason_handler.svc.in
+++ b/rt/bin/mason_handler.svc.in
@@ -197,7 +197,7 @@ BEGIN {
 warn "Begin listening on $ENV{'FCGI_SOCKET_PATH'}\n";
 
 require CGI::Fast;
-my $h = &RT::Interface::Web::NewCGIHandler();
+my $h = &RT::Interface::Web::NewCGIHandler(@RT::MasonParameters);
 
 RT::Init();
 
diff --git a/rt/bin/rt b/rt/bin/rt
index 41220bb56..d9f8a3f05 100755
--- a/rt/bin/rt
+++ b/rt/bin/rt
@@ -1,1391 +1,1816 @@
-#!!!PERL!! -w
-#
-# $Header: /home/cvs/cvsroot/freeside/rt/bin/Attic/rt,v 1.1 2002-08-12 06:17:07 ivan Exp $
-# RT is (c) 1996-2001 Jesse Vincent <jesse@bestpractical.com>
+#!/usr/bin/perl -w
+# BEGIN LICENSE BLOCK
+# 
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# 
+# (Except where explictly superceded by other copyright notices)
+# 
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+# 
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+# 
+# Unless otherwise specified, all modifications, corrections or
+# extensions to this work which alter its source code become the
+# property of Best Practical Solutions, LLC when submitted for
+# inclusion in the work.
+# 
+# 
+# END LICENSE BLOCK
 
 use strict;
-use Carp;
-use Getopt::Long;
 
-use lib "!!RT_LIB_PATH!!";
-use lib "!!RT_ETC_PATH!!";
+# This program is intentionally written to have as few non-core module
+# dependencies as possible. It should stay that way.
+
+use Cwd;
+use LWP;
+use HTTP::Request::Common;
+
+# We derive configuration information from hardwired defaults, dotfiles,
+# and the RT* environment variables (in increasing order of precedence).
+# Session information is stored in ~/.rt_sessions.
+
+my $VERSION = 0.02;
+my $HOME = eval{(getpwuid($<))[7]}
+           || $ENV{HOME} || $ENV{LOGDIR} || $ENV{HOMEPATH}
+           || ".";
+my %config = (
+    (
+        debug   => 0,
+        user    => eval{(getpwuid($<))[0]} || $ENV{USER} || $ENV{USERNAME},
+        passwd  => undef,
+        server  => 'http://localhost/rt/',
+    ),
+    config_from_file($ENV{RTCONFIG} || ".rtrc"),
+    config_from_env()
+);
+my $session = new Session("$HOME/.rt_sessions");
+my $REST = "$config{server}/REST/1.0";
+
+sub whine;
+sub DEBUG { warn @_ if $config{debug} >= shift }
+
+# These regexes are used by command handlers to parse arguments.
+# (XXX: Ask Autrijus how i18n changes these definitions.)
+
+my $name   = '[\w.-]+';
+my $field  = '[a-zA-Z][a-zA-Z0-9_-]*';
+my $label  = '[a-zA-Z0-9@_.+-]+';
+my $labels = "(?:$label,)*$label";
+my $idlist = '(?:(?:\d+-)?\d+,)*(?:\d+-)?\d+';
+
+# Our command line looks like this:
+#
+#     rt <action> [options] [arguments]
+#
+# We'll parse just enough of it to decide upon an action to perform, and
+# leave the rest to per-action handlers to interpret appropriately.
+
+my %handlers = (
+#   handler     => [ ...aliases... ],
+    version     => ["version", "ver"],
+    logout      => ["logout"],
+    help        => ["help", "man"],
+    show        => ["show", "cat"],
+    edit        => ["create", "edit", "new", "ed"],
+    list        => ["search", "list", "ls"],
+    comment     => ["comment", "correspond"],
+    link        => ["link", "ln"],
+    merge       => ["merge"],
+    grant       => ["grant", "revoke"],
+);
+
+# Once we find and call an appropriate handler, we're done.
+
+my (%actions, $action);
+foreach my $fn (keys %handlers) {
+    foreach my $alias (@{ $handlers{$fn} }) {
+        $actions{$alias} = \&{"$fn"};
+    }
+}
+if (@ARGV && exists $actions{$ARGV[0]}) {
+    $action = shift @ARGV;
+}
+$actions{$action || "help"}->($action || ());
+exit;
 
-use RT::Interface::CLI  qw(CleanEnv LoadConfig DBConnect 
-			   GetCurrentUser GetMessageContent);
+# Handler functions.
+# ------------------
+#
+# The following subs are handlers for each entry in %actions.
 
-#Clean out all the nasties from the environment
-CleanEnv();
+sub version {
+    print "rt $VERSION\n";
+}
 
-#Load etc/config.pm and drop privs
-LoadConfig();
+sub logout {
+    submit("$REST/logout") if defined $session->cookie;
+}
 
-#Connect to the database and get RT::SystemUser and RT::Nobody loaded
-DBConnect();
+sub help {
+    my ($action, $type) = @_;
+    my (%help, $key);
 
-#Drop setgid permissions
-RT::DropSetGIDPermissions();
+    # What help topics do we know about?
+    local $/ = undef;
+    foreach my $item (@{ Form::parse(<DATA>) }) {
+        my $title = $item->[2]{Title};
+        my @titles = ref $title eq 'ARRAY' ? @$title : $title;
 
-#Get the current user all loaded
-my $CurrentUser = GetCurrentUser();
+        foreach $title (grep $_, @titles) {
+            $help{$title} = $item->[2]{Text};
+        }
+    }
 
-unless ($CurrentUser->Id) {
-	print "No RT user found. Please consult your RT administrator.\n";
-	exit(1);
+    # What does the user want help with?
+    undef $action if ($action && $actions{$action} eq \&help);
+    unless ($action || $type) {
+        # If we don't know, we'll look for clues in @ARGV.
+        foreach (@ARGV) {
+            if (exists $help{$_}) { $key = $_; last; }
+        }
+        unless ($key) {
+            # Tolerate possibly plural words.
+            foreach (@ARGV) {
+                if ($_ =~ s/s$// && exists $help{$_}) { $key = $_; last; }
+            }
+        }
+    }
+
+    if ($type && $action) {
+        $key = "$type.$action";
+    }
+    $key ||= $type || $action || "introduction";
+
+    # Find a suitable topic to display.
+    while (!exists $help{$key}) {
+        if ($type && $action) {
+            if ($key eq "$type.$action") { $key = $action;        }
+            elsif ($key eq $action)      { $key = $type;          }
+            else                         { $key = "introduction"; }
+        }
+        else {
+            $key = "introduction";
+        }
+    }
+
+    print STDERR $help{$key}, "\n\n";
 }
 
+# Displays a list of objects that match some specified condition.
 
-# {{{ commandline flags 
-
-my ( @id,
-     @limit_queue,
-     @limit_status,
-     @limit_owner,
-     @limit_priority,
-     @limit_final_priority,
-     @limit_requestor,
-     @limit_subject,
-     @limit_body,
-     @limit_created,
-     @limit_resolved,
-     @limit_lastupdated,
-     @limit_dependson,
-     @limit_dependedonby,
-     @limit_memberof,
-     @limit_hasmember,
-     @limit_refersto,
-     @limit_referredtoby,
-     @limit_keyword,
-     
-     @limit_due,
-     @limit_starts,
-     @limit_started,
-     $limit_first,
-     $limit_rows,
-     $history,
-     $summary,
-     $create,
-     @requestors,
-     @cc,
-     @admincc,
-     $status,
-     $subject,
-     $owner,
-     $steal,
-     $queue,
-     $time_left,
-     $priority,
-     $final_priority,
-     $due,
-     $starts,
-     $started,
-     $contacted,
-     $comment,
-     $reply,
-     $source,
-     $edit,
-     @dependson,
-     @memberof, 
-     @refersto,
-     $mergeinto,
-     @keywords,
-     $time_taken,
-     $verbose,
-     $debug,
-   $help,
-   $version);
-
-# }}}
-
-# Set defaults for cli args
-
-$edit = 1; # Assume the user wants to edit replies and comments 
-           # unless they specify --noedit
-
-# {{{    args
-
-my @args =("id=s" => \@id,
-	   "limit-queue=s" => \@limit_queue,
-	   "limit-status=s" => \@limit_status,
-	   "limit-owner=s" => \@limit_owner,
-	   "limit-priority=s" => \@limit_priority,
-	   "limit-final-priority=s" => \@limit_final_priority,
-	   "limit-requestor=s" => \@limit_requestor,
-	   "limit-subject=s" => \@limit_subject,
-	   "limit-body=s",	\@limit_body,
-	   "limit-created=s" => \@limit_created,
-	   "limit-due=s" =>	\@limit_due,
- 	   "limit-last-updated=s" => \@limit_lastupdated,
-	   "limit-keyword=s" => \@limit_keyword,
-
-	   "limit-member-of=s" => \@limit_memberof,
-	   "limit-has-member=s" => \@limit_hasmember,
-	   "limit-depended-on-by=s" => \@limit_dependedonby,
-	   "limit-depends-on=s" => \@limit_dependson,
-	   "limit-referred-to-by=s" => \@limit_referredtoby,
-	   "limit-refers-to=s" => \@limit_refersto,
-
-	   "limit-starts=s" => \@limit_starts,
-	   "limit-started=s" => \@limit_started,
-	   "limit-first=i" => \$limit_first,
-	   "limit-rows=i" => \$limit_rows,
-	   "history|show" => \$history,
-	   "summary:s" => \$summary,
-	   "create" => \$create,
-	   "keywords=s" => \@keywords,
-	   "requestor|requestors=s" => \@requestors,
-	   "cc=s" => \@cc,
-	   "admincc=s" => \@admincc,
-	   "status=s" => \$status,
-	   "subject=s" => \$subject,
-	   "owner=s" => \$owner,
-	   "steal" => \$steal,
-	   "queue=s" => \$queue,
-
-	   
-	   "priority=i" => \$priority,
-	   "final-priority=i" => \$final_priority,
-	   "due=s" => \$due,
-	   "starts=s" => \$starts,
-	   "started=s" => \$started,
-	   "contacted=s" => \$contacted,
-	   "comment", \$comment,
-	   "reply|respond", \$reply,
-	   "source=s" => \$source,
-	   "edit!" => \$edit,
-	   "depends-on=s" => \@dependson,
-	   "member-of=s" => \@memberof, 
-	   "merge-into=s" => \$mergeinto, 
-	   "refers-to=s" => \@refersto,
-	   "time-left=i" => \$time_left,
-	   "time-taken=i" => \$time_taken,
-	   "verbose+" => \$verbose,
-	   "debug" => \$debug,
-	   "version" => \$version,
-	   "help|h|usage" => \$help
-	  );
-
-# }}}
-
-
-
-GetOptions(@args);
-
-print join(':',@keywords);
-# {{{ If they want it, print a usage message and get out
-
-if ($help) {
-
-
-print <<EOUSAGE;
-
-Limit the set of records returned:
-
---id=[first][-][last]
-  Specify a single ticket, a range, or to start with (n-) or end with (-n)
-a specific ticket.
-  
-  --limit-queue=<queue>
-	  --limit-status=[!](new|open|stalled|resolved)
-
-	  --limit-owner=[!]<userid>
-	  --limit-priority=[starts][-][ends]
-	  --limit-final-priority=[starts][-][ends]
-	    starts is less than ends
-	  --limit-requestor=[!]<userid>|<email>
-	  --limit-subject=[!]<text>
-	  --limit-body=[!]<text>
-	  --limit-keyword=[!]<select>/<keyword>
-        
-       Links
-          --limit-member-of=<ticketid>
-          --limit-has-member=<ticketid>
-          --limit-refers-to=<ticketid>
-          --limit-referred-to-by=<ticketid>
-          --limit-depends-on=<ticketid>
-          --limit-depended-on-by=<ticketid>
+sub list {
+    my ($q, $type, %data, $orderby);
+    my $bad = 0;
 
+    while (@ARGV) {
+        $_ = shift @ARGV;
 
-       Dates
-	  --limit-created=[starts][-][ends]
-	  --limit-due=[starts][-][ends]
-	  --limit-starts=[starts][-][ends]
-	  --limit-started=[starts][-][ends]
-          --limit-resolved=[starts][-][ends]
-          --limit-last-updated=[starts][-][ends]
-	    starts and ends are dates.  starts can not be less than ends
+        if (/^-t$/) {
+            $bad = 1, last unless defined($type = get_type_argument());
+        }
+        elsif (/^-S$/) {
+            $bad = 1, last unless get_var_argument(\%data);
+        }
+        elsif (/^-o$/) {
+            $orderby = shift @ARGV;
+        }
+        elsif (/^-([isl])$/) {
+            $data{format} = $1;
+        }
+        elsif (/^-f$/) {
+            if ($ARGV[0] !~ /^(?:(?:$field,)*$field)$/) {
+                whine "No valid field list in '-f $ARGV[0]'.";
+                $bad = 1; last;
+            }
+            $data{fields} = shift @ARGV;
+        }
+        elsif (!defined $q && !/^-/) {
+            $q = $_;
+        }
+        else {
+            my $datum = /^-/ ? "option" : "argument";
+            whine "Unrecognised $datum '$_'.";
+            $bad = 1; last;
+        }
+    }
 
-	  --limit-first=<first row returned>
-	  --limit-rows=<row count>
+    $type ||= "ticket";
+    unless ($type && defined $q) {
+        my $item = $type ? "query string" : "object type";
+        whine "No $item specified.";
+        $bad = 1;
+    }
+    return help("list", $type) if $bad;
 
-	  --history | --show
-            show a history of the tickets found
- 
+    my $r = submit("$REST/search/$type", { query => $q, %data, orderby => $orderby || "" });
+    print $r->content;
+}
 
-	  --summary [format-string]
-             show a listing-style summary of the tickets found. If format string
-             is ommitted, uses \$RT_SUMMARY_FORMAT or an internal default
-            
+# Displays selected information about a single object.
 
-             #TODO: doc summary 
-             format: <atom>%<format>
-             atom:   <name><size>
-             size: <integer>
-             name:  (grep for # {{{ attribs for the array of ok values)
+sub show {
+    my ($type, @objects, %data);
+    my $slurped = 0;
+    my $bad = 0;
 
+    while (@ARGV) {
+        $_ = shift @ARGV;
 
-	  --create
-            create a new ticket. Any attributes that you can modify on an existing ticket
-            can also be used for ticket creation.
+        if (/^-t$/) {
+            $bad = 1, last unless defined($type = get_type_argument());
+        }
+        elsif (/^-S$/) {
+            $bad = 1, last unless get_var_argument(\%data);
+        }
+        elsif (/^-([isl])$/) {
+            $data{format} = $1;
+        }
+        elsif (/^-$/ && !$slurped) {
+            chomp(my @lines = <STDIN>);
+            foreach (@lines) {
+                unless (is_object_spec($_, $type)) {
+                    whine "Invalid object on STDIN: '$_'.";
+                    $bad = 1; last;
+                }
+                push @objects, $_;
+            }
+            $slurped = 1;
+        }
+        elsif (/^-f$/) {
+            if ($ARGV[0] !~ /^(?:(?:$field,)*$field)$/) {
+                whine "No valid field list in '-f $ARGV[0]'.";
+                $bad = 1; last;
+            }
+            $data{fields} = shift @ARGV;
+        }
+        elsif (my $spec = is_object_spec($_, $type)) {
+            push @objects, $spec;
+        }
+        else {
+            my $datum = /^-/ ? "option" : "argument";
+            whine "Unrecognised $datum '$_'.";
+            $bad = 1; last;
+        }
+    }
 
+    unless (@objects) {
+        whine "No objects specified.";
+        $bad = 1;
+    }
+    return help("show", $type) if $bad;
 
+    my $r = submit("$REST/show", { id => \@objects, %data });
+    print $r->content;
+}
 
-Attributes
-  Basics
-	  --status=<new|open|stalled|resolved|dead>
-           sets status
-	   --subject=<subject>
-           sets subject
-	   --owner=<userid>
-           set owner to 
-           --steal
-           Become the owner, even if someone else owns the ticket
-	   --queue=<queueid>
-           set queue to
-	   
-	   --priority=<int>
-	  
-           --final-priority=<int>
+# To create a new object, we ask the server for a form with the defaults
+# filled in, allow the user to edit it, and send the form back.
+#
+# To edit an object, we must ask the server for a form representing that
+# object, make changes requested by the user (either on the command line
+# or interactively via $EDITOR), and send the form back.
+
+sub edit {
+    my ($action) = @_;
+    my (%data, $type, @objects);
+    my ($cl, $text, $edit, $input, $output);
+
+    use vars qw(%set %add %del);
+    %set = %add = %del = ();
+    my $slurped = 0;
+    my $bad = 0;
+    
+    while (@ARGV) {
+        $_ = shift @ARGV;
+
+        if    (/^-e$/) { $edit = 1 }
+        elsif (/^-i$/) { $input = 1 }
+        elsif (/^-o$/) { $output = 1 }
+        elsif (/^-t$/) {
+            $bad = 1, last unless defined($type = get_type_argument());
+        }
+        elsif (/^-S$/) {
+            $bad = 1, last unless get_var_argument(\%data);
+        }
+        elsif (/^-$/ && !($slurped || $input)) {
+            chomp(my @lines = <STDIN>);
+            foreach (@lines) {
+                unless (is_object_spec($_, $type)) {
+                    whine "Invalid object on STDIN: '$_'.";
+                    $bad = 1; last;
+                }
+                push @objects, $_;
+            }
+            $slurped = 1;
+        }
+        elsif (/^set$/i) {
+            my $vars = 0;
+
+            while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) {
+                my ($key, $op, $val) = ($1, $2, $3);
+                my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ? \%add : \%del;
+
+                vpush($hash, lc $key, $val);
+                shift @ARGV;
+                $vars++;
+            }
+            unless ($vars) {
+                whine "No variables to set.";
+                $bad = 1; last;
+            }
+            $cl = $vars;
+        }
+        elsif (/^(?:add|del)$/i) {
+            my $vars = 0;
+            my $hash = ($_ eq "add") ? \%add : \%del;
+
+            while (@ARGV && $ARGV[0] =~ /^($field)=(.*)$/) {
+                my ($key, $val) = ($1, $2);
+
+                vpush($hash, lc $key, $val);
+                shift @ARGV;
+                $vars++;
+            }
+            unless ($vars) {
+                whine "No variables to set.";
+                $bad = 1; last;
+            }
+            $cl = $vars;
+        }
+        elsif (my $spec = is_object_spec($_, $type)) {
+            push @objects, $spec;
+        }
+        else {
+            my $datum = /^-/ ? "option" : "argument";
+            whine "Unrecognised $datum '$_'.";
+            $bad = 1; last;
+        }
+    }
 
-  Watchers
-	  --requestors=[+|-]<userid|email address>
-          add or remove this user as a ticket requestor 
-	  --cc=[+|-]<userid|email address>
-          add or remove this user as a ticket cc
-	  --admincc=[+|-]<userid|email address>
-          add or remove this user as a ticket admincc
+    if ($action =~ /^ed(?:it)?$/) {
+        unless (@objects) {
+            whine "No objects specified.";
+            $bad = 1;
+        }
+    }
+    else {
+        if (@objects) {
+            whine "You shouldn't specify objects as arguments to $action.";
+            $bad = 1;
+        }
+        unless ($type) {
+            whine "What type of object do you want to create?";
+            $bad = 1;
+        }
+        @objects = ("$type/new");
+    }
+    return help($action, $type) if $bad;
 
-	(When creating tickets, just leave off the + or - )
+    # We need a form to make changes to. We usually ask the server for
+    # one, but we can avoid that if we are fed one on STDIN, or if the
+    # user doesn't want to edit the form by hand, and the command line
+    # specifies only simple variable assignments.
 
-  Keywords
-	  --keywords[+|-]<keyword_select>/<keyword>
-          Add or remove a keyword.
+    if ($input) {
+        local $/ = undef;
+        $text = <STDIN>;
+    }
+    elsif ($edit || %add || %del || !$cl) {
+        my $r = submit("$REST/show", { id => \@objects, format => 'l' });
+        $text = $r->content;
+    }
 
+    # If any changes were specified on the command line, apply them.
+    if ($cl) {
+        if ($text) {
+            # We're updating forms from the server.
+            my $forms = Form::parse($text);
+
+            foreach my $form (@$forms) {
+                my ($c, $o, $k, $e) = @$form;
+                my ($key, $val);
+
+                next if ($e || !@$o);
+
+                local %add = %add;
+                local %del = %del;
+                local %set = %set;
+
+                # Make changes to existing fields.
+                foreach $key (@$o) {
+                    if (exists $add{lc $key}) {
+                        $val = delete $add{lc $key};
+                        vpush($k, $key, $val);
+                        $k->{$key} = vsplit($k->{$key}) if $val =~ /[,\n]/;
+                    }
+                    if (exists $del{lc $key}) {
+                        $val = delete $del{lc $key};
+                        my %val = map {$_=>1} @{ vsplit($val) };
+                        $k->{$key} = vsplit($k->{$key});
+                        @{$k->{$key}} = grep {!exists $val{$_}} @{$k->{$key}};
+                    }
+                    if (exists $set{lc $key}) {
+                        $k->{$key} = delete $set{lc $key};
+                    }
+                }
+                
+                # Then update the others.
+                foreach $key (keys %set) { vpush($k, $key, $set{$key}) }
+                foreach $key (keys %add) {
+                    vpush($k, $key, $add{$key});
+                    $k->{$key} = vsplit($k->{$key});
+                }
+                push @$o, (keys %add, keys %set);
+            }
+
+            $text = Form::compose($forms);
+        }
+        else {
+            # We're rolling our own set of forms.
+            my @forms;
+            foreach (@objects) {
+                my ($type, $ids, $args) =
+                    m{^($name)/($idlist|$labels)(?:(/.*))?$}o;
+
+                $args ||= "";
+                foreach my $obj (expand_list($ids)) {
+                    my %set = (%set, id => "$type/$obj$args");
+                    push @forms, ["", [keys %set], \%set];
+                }
+            }
+            $text = Form::compose(\@forms);
+        }
+    }
 
+    if ($output) {
+        print $text;
+        exit;
+    }
 
-  Dates
-	   --due=<date>
-	   --starts=<date>
-	   --started=<date>
-	   --contacted=<date>
+    my $synerr = 0;
 
-	   --time-left=<int>
-	     
-	   --time-taken=<int>
+EDIT:
+    # We'll let the user edit the form before sending it to the server,
+    # unless we have enough information to submit it non-interactively.
+    if ($edit || (!$input && !$cl)) {
+        my $newtext = vi($text);
+        # We won't resubmit a bad form unless it was changed.
+        $text = ($synerr && $newtext eq $text) ? undef : $newtext;
+    }
 
+    if ($text) {
+        my $r = submit("$REST/edit", {content => $text, %data});
+        if ($r->code == 409) {
+            # If we submitted a bad form, we'll give the user a chance
+            # to correct it and resubmit.
+            if ($edit || (!$input && !$cl)) {
+                $text = $r->content;
+                $synerr = 1;
+                goto EDIT;
+            }
+            else {
+                print $r->content;
+                exit -1;
+            }
+        }
+        print $r->content;
+    }
+}
 
-   Link related manipulation:
+# We roll "comment" and "correspond" into the same handler.
 
-	   --depends-on=[+|-]<ticketid>
-	   --member-of=[+|-]<ticketid>
-	   --refers-to=[+|-]<ticketid>
-           --merge-into=<ticketid>
+sub comment {
+    my ($action) = @_;
+    my (%data, $id, @files, @bcc, @cc, $msg, $wtime, $edit);
+    my $bad = 0;
 
-Comments and replies
+    while (@ARGV) {
+        $_ = shift @ARGV;
 
-	   --comment
-	   --reply|respond
-	     --source <path>
-                Specify the path to the source file for this ticket update
+        if (/^-e$/) {
+            $edit = 1;
+        }
+        elsif (/^-[abcmw]$/) {
+            unless (@ARGV) {
+                whine "No argument specified with $_.";
+                $bad = 1; last;
+            }
+
+            if (/-a/) {
+                unless (-f $ARGV[0] && -r $ARGV[0]) {
+                    whine "Cannot read attachment: '$ARGV[0]'.";
+                    exit -1;
+                }
+                push @files, shift @ARGV;
+            }
+            elsif (/-([bc])/) {
+                my $a = $_ eq "-b" ? \@bcc : \@cc;
+                @$a = split /\s*,\s*/, shift @ARGV;
+            }
+            elsif (/-m/) { $msg = shift @ARGV }
+            elsif (/-w/) { $wtime = shift @ARGV }
+        }
+        elsif (!$id && m|^(?:ticket/)?($idlist)$|) {
+            $id = $1;
+        }
+        else {
+            my $datum = /^-/ ? "option" : "argument";
+            whine "Unrecognised $datum '$_'.";
+            $bad = 1; last;
+        }
+    }
 
-	      --noedit
-                Don't invoke \$EDITOR to edit the content of this update
+    unless ($id) {
+        whine "No object specified.";
+        $bad = 1;
+    }
+    return help($action, "ticket") if $bad;
+
+    my $form = [
+        "",
+        [ "Ticket", "Action", "Cc", "Bcc", "Attachment", "TimeWorked", "Text" ],
+        {
+            Ticket     => $id,
+            Action     => $action,
+            Cc         => [ @cc ],
+            Bcc        => [ @bcc ],
+            Attachment => [ @files ],
+            TimeWorked => $wtime || '',
+            Text       => $msg || '',
+        }
+    ];
+
+    my $text = Form::compose([ $form ]);
+
+    if ($edit || !$msg) {
+        my $error = 0;
+        my ($c, $o, $k, $e);
+
+        do {
+            my $ntext = vi($text);
+            exit if ($error && $ntext eq $text);
+            $text = $ntext;
+            $form = Form::parse($text);
+            $error = 0;
+
+            ($c, $o, $k, $e) = @{ $form->[0] };
+            if ($e) {
+                $error = 1;
+                $c = "# Syntax error.";
+                goto NEXT;
+            }
+            elsif (!@$o) {
+                exit;
+            }
+            @files = @{ vsplit($k->{Attachment}) };
+
+        NEXT:
+            $text = Form::compose([[$c, $o, $k, $e]]);
+        } while ($error);
+    }
 
+    my $i = 1;
+    foreach my $file (@files) {
+        $data{"attachment_$i"} = bless([ $file ], "Attachment");
+        $i++;
+    }
+    $data{content} = $text;
 
+    my $r = submit("$REST/ticket/comment/$id", \%data);
+    print $r->content;
+}
 
+# Merge one ticket into another.
 
-   Condiments
+sub merge {
+    my @id;
+    my $bad = 0;
 
-	   --verbose
-	   --debug
-	   --version
-	   --help|h|usage
-             You're reading it.
+    while (@ARGV) {
+        $_ = shift @ARGV;
 
-EOUSAGE
+        if (/^\d+$/) {
+            push @id, $_;
+        }
+        else {
+            whine "Unrecognised argument: '$_'.";
+            $bad = 1; last;
+        }
+    }
 
-    exit(0);
-}
+    unless (@id == 2) {
+        my $evil = @id > 2 ? "many" : "few";
+        whine "Too $evil arguments specified.";
+        $bad = 1;
+    }
+    return help("merge", "ticket") if $bad;
 
-# Print version, and leave
-if ($version) {
-	print "RT $RT::VERSION for $RT::rtname. Copyright 1996-2001 Jesse Vincent <jesse\@fsck.com>\n";
-	exit(0);
+    my $r = submit("$REST/ticket/merge/$id[0]", {into => $id[1]});
+    print $r->content;
 }
 
-# }}}
-
-# {{{ Validate any options that were passed in. normalize them.
+# Link one ticket to another.
 
-#if a queue was specified
-if ($queue) {
-    # make sure that $queue is a valid queue and load it into $queue_obj
-}
+sub link {
+    my ($bad, $del, %data) = (0, 0, ());
+    my %ltypes = map { lc $_ => $_ } qw(DependsOn DependedOnBy RefersTo
+                                        ReferredToBy HasMember MemberOf);
 
-#For each date in: $due, $starts, $started
+    while (@ARGV && $ARGV[0] =~ /^-/) {
+        $_ = shift @ARGV;
 
-# load up an RT::Date object and parse it into a normalized form
-# if it can't parse it, log an error and null out the variable
+        if (/^-d$/) {
+            $del = 1;
+        }
+        else {
+            whine "Unrecognised option: '$_'.";
+            $bad = 1; last;
+        }
+    }
 
-# }}}
+    if (@ARGV == 3) {
+        my ($from, $rel, $to) = @ARGV;
+        if ($from !~ /^\d+$/ || $to !~ /^\d+$/) {
+            my $bad = $from =~ /^\d+$/ ? $to : $from;
+            whine "Invalid ticket ID '$bad' specified.";
+            $bad = 1;
+        }
+        unless (exists $ltypes{lc $rel}) {
+            whine "Invalid relationship '$rel' specified.";
+            $bad = 1;
+        }
+        %data = (id => $from, rel => $rel, to => $to, del => $del);
+    }
+    else {
+        my $bad = @ARGV < 3 ? "few" : "many";
+        whine "Too $bad arguments specified.";
+        $bad = 1;
+    }
+    return help("link", "ticket") if $bad;
 
-# {{{ Check if we're creating, if so, create the ticket and be done
+    my $r = submit("$REST/ticket/link", \%data);
+    print $r->content;
+}
 
-if ($create) {
-    $RT::Logger->debug("Creating a new ticket");
+# Grant/revoke a user's rights.
 
-    #Make sure the current user can create tickets in this queue
-    
-    #Make sure that the owner specified can own tickets in this queue
+sub grant {
+    my ($cmd) = @_;
 
+    my $revoke = 0;
+    while (@ARGV) {
+    }
 
-	    
-    my $linesref = GetMessageContent( Edit => $edit, Source => $source,
-				      CurrentUser => $CurrentUser
-				    );
-    
-    require MIME::Entity;
-    my $MIMEObj;
-    
-    if ($linesref) {
-	$MIMEObj = MIME::Entity->build(Data => $linesref);
-    }	
-    
-    use RT::Ticket;
-    my $Ticket=new RT::Ticket($CurrentUser);
-    my ($ticket, $trans, $msg) =
-      $Ticket->Create(Queue => $queue,
-		      Owner => $owner,
-		      Status => $status || 'new' ,
-		      Subject => $subject,
-		      Requestor => \@requestors,
-		      Cc => \@cc,
-		      AdminCc => \@admincc,
-		      Due => $due,
-		      Starts => $starts,
-		      Started => $started,
-		      TimeLeft => $time_left,
-		      InitialPriority => $priority,
-		      FinalPriority => $final_priority,
-		      MIMEObj => $MIMEObj
-		     );
-    print $msg . "\n";
+    $revoke = 1 if $cmd->{action} eq 'revoke';
 }
 
-# }}}
-
-else {
-    #Apply restrictions
-    use RT::Tickets;
-    my $Tickets = new RT::Tickets($CurrentUser);
-    
-    # {{{ Limit our search
-    my $value;			#to use when iterating through restrictions
-    my $queue_id;		#to use when limiting by keyword
-    
-    # {{{ limit on id
-
-    foreach $value (@id) {
-	if ($value =~ /^(\d+)$/) {
-	    $Tickets->LimitId ( VALUE => $1,
-				OPERATOR => '=');
-	}	
-	elsif ($value =~ /^(\d*)\D?(\d*)$/) {
-	    my $start = $1;
-	    my $end = $2;
-	    $Tickets->LimitId(
-			      VALUE => "$start",
-			      OPERATOR => '>=') if ($start);
-	    $Tickets->LimitId(
-			      VALUE => "$end",
-			      OPERATOR => '<=') if ($end);
-	}	
+# Client <-> Server communication.
+# --------------------------------
+#
+# This function composes and sends an HTTP request to the RT server, and
+# interprets the response. It takes a request URI, and optional request
+# data (a string, or a reference to a set of key-value pairs).
+
+sub submit {
+    my ($uri, $content) = @_;
+    my ($req, $data);
+    my $ua = new LWP::UserAgent(agent => "RT/3.0b", env_proxy => 1);
+
+    # Did the caller specify any data to send with the request?
+    $data = [];
+    if (defined $content) {
+        unless (ref $content) {
+            # If it's just a string, make sure LWP handles it properly.
+            # (By pretending that it's a file!)
+            $content = [ content => [undef, "", Content => $content] ];
+        }
+        elsif (ref $content eq 'HASH') {
+            my @data;
+            foreach my $k (keys %$content) {
+                if (ref $content->{$k} eq 'ARRAY') {
+                    foreach my $v (@{ $content->{$k} }) {
+                        push @data, $k, $v;
+                    }
+                }
+                else { push @data, $k, $content->{$k} }
+            }
+            $content = \@data;
+        }
+        $data = $content;
     }
 
+    # Should we send authentication information to start a new session?
+    if (!defined $session->cookie) {
+        push @$data, ( user => $config{user} );
+        push @$data, ( pass => $config{passwd} || read_passwd() );
+    }
 
-    # }}}
-    
-    # {{{ limit on status
-
-    foreach $value (@limit_status) {
-	if ($value =~ /^(=|!=|!|)(.*)$/) {
-	    my $op = $1;
-	    my $val = $2;
-	         
-
-	    $op = ParseBooleanOp($op);
-	    $Tickets->LimitStatus(VALUE => "$val",
-				  OPERATOR => "$op");
-	}	
+    # Now, we construct the request.
+    if (@$data) {
+        $req = POST($uri, $data, Content_Type => 'form-data');
     }
+    else {
+        $req = GET($uri);
+    }
+    $session->add_cookie_header($req);
+
+    # Then we send the request and parse the response.
+    DEBUG(3, $req->as_string);
+    my $res = $ua->request($req);
+    DEBUG(3, $res->as_string);
+
+    if ($res->is_success) {
+        # The content of the response we get from the RT server consists
+        # of an HTTP-like status line followed by optional header lines,
+        # a blank line, and arbitrary text.
+
+        my ($head, $text) = split /\n\n/, $res->content, 2;
+        my ($status, @headers) = split /\n/, $head;
+        $text =~ s/\n*$/\n/;
+
+        # "RT/3.0.1 401 Credentials required"
+        if ($status !~ m#^RT/\d+(?:\.\d+)+(?:-?\w+)? (\d+) ([\w\s]+)$#) {
+            warn "rt: Malformed RT response from $config{server}.\n";
+            warn "(Rerun with RTDEBUG=3 for details.)\n" if $config{debug} < 3;
+            exit -1;
+        }
 
-    # }}}
-
-
-
-    # {{{ limit on queue
-    foreach $value (@limit_queue) {
-	if ($value =~ /^(\W?)(.*?)$/i) {
-	    my $op = $1;
-	    my $val = $2;
-		
-	    $op = ParseBooleanOp($op);
-
-	    my $queue_obj = new RT::Queue($RT::SystemUser);
-		
-	    unless ($queue_obj->Load($val)) {
-		$RT::Logger->debug("Queue '$val' not found");
-		print STDERR "Queue '$val' not found\n";	
-		exit(-1);
-	    }
-	    $RT::Logger->debug ("Limiting queue to $op ".$queue_obj->Name);
-	    $Tickets->LimitQueue(VALUE => $queue_obj->Name,
-				 OPERATOR => $op);
-	    $queue_id=$queue_obj->id;
-	}	
-    }	
-
-    # {{{ limit on keyword
-    foreach $value (@limit_keyword) {
-	if ($value =~ /^(\W?)(.*?)\/(.*)$/i) {
-	    my $op = $1;
-	    my $select = $2;
-	    my $keyword = $3;
-
-	    $op = ParseBooleanOp($op);
-
-	    # load the keyword select
-	    my $keyselect = RT::KeywordSelect->new($RT::SystemUser);
-	    unless ($keyselect->LoadByName(Name=>$select, Queue=>$queue_id)) {
-		$RT::Logger->debug("KeywordSelect '$select' not found");
-		print STDERR "KeywordSelect '$select' not fount\n";
-		exit(-1);
-	    }
-
-	    # load the keyword
-	    my $k = RT::Keyword->new($RT::SystemUser);
-	    unless ($k->LoadByNameAndParentId($keyword, $keyselect->Keyword)) {
-		$RT::Logger->debug("Keyword '$keyword' not found");
-		print STDERR "Keyword '$keyword' not found\n";
-		exit(-1);
-	    }
-	    $Tickets->LimitKeyword(OPERATOR => $op,
-	                           KEYWORDSELECT => $keyselect->id,
-				   KEYWORD => $k->id);
-	    $RT::Logger->debug ("Limiting keyword to $op ".$k->Path);
-	}
+        # Our caller can pretend that the server returned a custom HTTP
+        # response code and message. (Doing that directly is apparently
+        # not sufficiently portable and uncomplicated.)
+        $res->code($1);
+        $res->message($2);
+        $res->content($text);
+        $session->update($res) if ($res->is_success || $res->code != 401);
+
+        if (!$res->is_success) {
+            # We can deal with authentication failures ourselves. Either
+            # we sent invalid credentials, or our session has expired.
+            if ($res->code == 401) {
+                my %d = @$data;
+                if (exists $d{user}) {
+                    warn "rt: Incorrect username or password.\n";
+                    exit -1;
+                }
+                elsif ($req->header("Cookie")) {
+                    # We'll retry the request with credentials, unless
+                    # we only wanted to logout in the first place.
+                    $session->delete;
+                    return submit(@_) unless $uri eq "$REST/logout";
+                }
+            }
+            # Conflicts should be dealt with by the handler and user.
+            # For anything else, we just die.
+            elsif ($res->code != 409) {
+                warn "rt: ", $res->content;
+                exit;
+            }
+        }
     }
-    # }}}
-    # {{{ limit on owner
-    foreach $value (@limit_owner) {
-	if ($value =~ /^(\W?)(.*?)$/i) {
-	    my $op = $1;
-	    my $val = $2;
-		
-	    $op = ParseBooleanOp($op);
-
-	    my $user_obj = new RT::User($RT::SystemUser);
-		
-	    unless ($user_obj->Load($val)) {
-		$RT::Logger->debug("User '$val' not found");
-		print STDERR "User '$val' not found\n";	
-		exit(-1);
-	    }
-	    $val = $user_obj->id();
-		
-	    $RT::Logger->debug ("Limiting owner to $op $val");
-	    $Tickets->LimitOwner(VALUE => "$val",
-				 OPERATOR => "$op");
-	}	
-    }	
-    # }}}
-    # {{{ limt on priority
-
-    foreach $value (@limit_priority) {
-	my ($start, $end) = ParseRange($value);
-	if ($start == $end) {
-	    $Tickets->LimitPriority( VALUE => $start,
-				     OPERATOR => '=');
-	} elsif ($start) {
-	    $Tickets->LimitPriority( VALUE => $start,
-				     OPERATOR => '>=');
-	} elsif ($end) {
-	    $Tickets->LimitPriority( VALUE => $end,
-				     OPERATOR => '<=');
-	}	
-	    
+    else {
+        warn "rt: Server error: ", $res->message, " (", $res->code, ")\n";
+        exit -1;
     }
-    foreach $value (@limit_final_priority) {
-	my ($start, $end) = ParseRange($value);
-	if ($start == $end) {
-	    $Tickets->LimitFinalPriority( VALUE => $start,
-					  OPERATOR => '=');
-	} elsif ($start) {
-	    $Tickets->LimitFinalPriority( VALUE => $start,
-					  OPERATOR => '>=');
-	} elsif ($end) {
-	    $Tickets->LimitFinalPriority( VALUE => $end,
-					  OPERATOR => '<=');
-	}	
+
+    return $res;
+}
+
+# Session management.
+# -------------------
+#
+# Maintains a list of active sessions in the ~/.rt_sessions file.
+{
+    package Session;
+    my ($s, $u);
+
+    # Initialises the session cache.
+    sub new {
+        my ($class, $file) = @_;
+        my $self = {
+            file => $file || "$HOME/.rt_sessions",
+            sids => { }
+        };
+       
+        # The current session is identified by the currently configured
+        # server and user.
+        ($s, $u) = @config{"server", "user"};
+
+        bless $self, $class;
+        $self->load();
+
+        return $self;
     }
-    # }}}
-
-    foreach $value (@limit_requestor) {
-	if ($value =~ /^(\W?)(.*?)$/i) {
-	    my $op = $1;
-	    my $val = $2;
-		
-	    $op = ParseBooleanOp($op);
-	    $Tickets->LimitRequestor(VALUE => $val,
-				     OPERATOR => $op );
-	}
-	    
+
+    # Returns the current session cookie.
+    sub cookie {
+        my ($self) = @_;
+        my $cookie = $self->{sids}{$s}{$u};
+        return defined $cookie ? "RT_SID=$cookie" : undef;
     }
-    foreach $value (@limit_subject) {
-	
-	if ($value =~ /^(\W?)(.*?)$/i) {
-	    my $op = $1;
-	    my $val = $2;
-	    
-	    $op = ParseLikeOp($op);
-	    
-	    $Tickets->LimitSubject(VALUE => $val,
-				   OPERATOR => $op );
-	    }
+
+    # Deletes the current session cookie.
+    sub delete {
+        my ($self) = @_;
+        delete $self->{sids}{$s}{$u};
     }
-    
-    foreach $value (@limit_body) {
-	if ($value =~ /^(\W?)(.*?)$/i) {
-	    my $op = $1;
-	    my $val = $2;
-	    
-	    $op = ParseLikeOp($op);
-	    
-		$Tickets->LimitBody(VALUE => $val,
-				    OPERATOR => $op );
-	}	
-	
+
+    # Adds a Cookie header to an outgoing HTTP request.
+    sub add_cookie_header {
+        my ($self, $request) = @_;
+        my $cookie = $self->cookie();
+
+        $request->header(Cookie => $cookie) if defined $cookie;
     }
-    
-    
-    
-    # Dates
-    foreach my $date (@limit_created) {
-	my ($start, $end) = ParseDateRange($date);
-	$Tickets->LimitCreated ( VALUE => $start,
-				 OPERATOR => '>=' ) if ($start);
-	$Tickets->LimitCreated ( VALUE => $end,
-				 OPERATOR => '<=' ) if ($end);
+
+    # Extracts the Set-Cookie header from an HTTP response, and updates
+    # session information accordingly.
+    sub update {
+        my ($self, $response) = @_;
+        my $cookie = $response->header("Set-Cookie");
+
+        if (defined $cookie && $cookie =~ /^RT_SID=([0-9A-Fa-f]+);/) {
+            $self->{sids}{$s}{$u} = $1;
+        }
     }
 
-    foreach my $date (@limit_due) {
-	my ($start, $end) = ParseDateRange($date);
-	$Tickets->LimitDue ( VALUE => $start,
-				 OPERATOR => '>=' ) if ($start);
-	$Tickets->LimitDue ( VALUE => $end,
-				 OPERATOR => '<=' ) if ($end);
+    # Loads the session cache from the specified file.
+    sub load {
+        my ($self, $file) = @_;
+        $file ||= $self->{file};
+        local *F;
+
+        open(F, $file) && do {
+            $self->{file} = $file;
+            my $sids = $self->{sids} = {};
+            while (<F>) {
+                chomp;
+                next if /^$/ || /^#/;
+                next unless m#^https?://[^ ]+ \w+ [0-9A-Fa-f]+$#;
+                my ($server, $user, $cookie) = split / /, $_;
+                $sids->{$server}{$user} = $cookie;
+            }
+            return 1;
+        };
+        return 0;
     }
 
-    foreach my $date (@limit_starts) {
-	my ($start, $end) = ParseDateRange($date);
-	$Tickets->LimitStarts ( VALUE => $start,
-				 OPERATOR => '>=' ) if ($start);
-	$Tickets->LimitStarts ( VALUE => $end,
-				 OPERATOR => '<=' ) if ($end);
+    # Writes the current session cache to the specified file.
+    sub save {
+        my ($self, $file) = shift;
+        $file ||= $self->{file};
+        local *F;
+
+        open(F, ">$file") && do {
+            my $sids = $self->{sids};
+            foreach my $server (keys %$sids) {
+                foreach my $user (keys %{ $sids->{$server} }) {
+                    my $sid = $sids->{$server}{$user};
+                    if (defined $sid) {
+                        print F "$server $user $sid\n";
+                    }
+                }
+            }
+            close(F);
+            chmod 0600, $file;
+            return 1;
+        };
+        return 0;
     }
 
-    foreach my $date (@limit_started) {
-	my ($start, $end) = ParseDateRange($date);
-	$Tickets->LimitStarted ( VALUE => $start,
-				 OPERATOR => '>=' ) if ($start);
-	$Tickets->LimitStarted ( VALUE => $end,
-				 OPERATOR => '<=' ) if ($end);
+    sub DESTROY {
+        my $self = shift;
+        $self->save;
     }
+}
 
-    foreach my $date (@limit_resolved) {
-	my ($start, $end) = ParseDateRange($date);
-	$Tickets->LimitResolved ( VALUE => $start,
-				 OPERATOR => '>=' ) if ($start);
-	$Tickets->LimitResolved ( VALUE => $end,
-				 OPERATOR => '<=' ) if ($end);
+# Form handling.
+# --------------
+#
+# Forms are RFC822-style sets of (field, value) specifications with some
+# initial comments and interspersed blank lines allowed for convenience.
+# Sets of forms are separated by --\n (in a cheap parody of MIME).
+#
+# Each form is parsed into an array with four elements: commented text
+# at the start of the form, an array with the order of keys, a hash with
+# key/value pairs, and optional error text if the form syntax was wrong.
+
+# Returns a reference to an array of parsed forms.
+sub Form::parse {
+    my $state = 0;
+    my @forms = ();
+    my @lines = split /\n/, $_[0];
+    my ($c, $o, $k, $e) = ("", [], {}, "");
+
+    LINE:
+    while (@lines) {
+        my $line = shift @lines;
+
+        next LINE if $line eq '';
+
+        if ($line eq '--') {
+            # We reached the end of one form. We'll ignore it if it was
+            # empty, and store it otherwise, errors and all.
+            if ($e || $c || @$o) {
+                push @forms, [ $c, $o, $k, $e ];
+                $c = ""; $o = []; $k = {}; $e = "";
+            }
+            $state = 0;
+        }
+        elsif ($state != -1) {
+            if ($state == 0 && $line =~ /^#/) {
+                # Read an optional block of comments (only) at the start
+                # of the form.
+                $state = 1;
+                $c = $line;
+                while (@lines && $lines[0] =~ /^#/) {
+                    $c .= "\n".shift @lines;
+                }
+                $c .= "\n";
+            }
+            elsif ($state <= 1 && $line =~ /^($field):(?:\s+(.*))?$/) {
+                # Read a field: value specification.
+                my $f  = $1;
+                my @v  = ($2 || ());
+
+                # Read continuation lines, if any.
+                while (@lines && ($lines[0] eq '' || $lines[0] =~ /^\s+/)) {
+                    push @v, shift @lines;
+                }
+                pop @v while (@v && $v[-1] eq '');
+
+                # Strip longest common leading indent from text.
+                my $ws = "";
+                foreach my $ls (map {/^(\s+)/} @v[1..$#v]) {
+                    $ws = $ls if (!$ws || length($ls) < length($ws));
+                }
+                s/^$ws// foreach @v;
+
+                push(@$o, $f) unless exists $k->{$f};
+                vpush($k, $f, join("\n", @v));
+
+                $state = 1;
+            }
+            elsif ($line !~ /^#/) {
+                # We've found a syntax error, so we'll reconstruct the
+                # form parsed thus far, and add an error marker. (>>)
+                $state = -1;
+                $e = Form::compose([[ "", $o, $k, "" ]]);
+                $e.= $line =~ /^>>/ ? "$line\n" : ">> $line\n";
+            }
+        }
+        else {
+            # We saw a syntax error earlier, so we'll accumulate the
+            # contents of this form until the end.
+            $e .= "$line\n";
+        }
     }
+    push(@forms, [ $c, $o, $k, $e ]) if ($e || $c || @$o);
 
-    foreach my $date (@limit_lastupdated) {
-	my ($start, $end) = ParseDateRange($date);
-	$Tickets->LimitLastUpdated( VALUE => $start,
-				 OPERATOR => '>=' ) if ($start);
-	$Tickets->LimitLastUpdated ( VALUE => $end,
-				 OPERATOR => '<=' ) if ($end);
+    foreach my $l (keys %$k) {
+        $k->{$l} = vsplit($k->{$l}) if (ref $k->{$l} eq 'ARRAY');
     }
 
-    foreach my $link (@limit_memberof) {
-	$Tickets->LimitMemberOf($link);
-    }	
+    return \@forms;
+}
 
-    foreach my $link (@limit_hasmember) {
-	$Tickets->LimitHasMember($link);
-    }	
+# Returns text representing a set of forms.
+sub Form::compose {
+    my ($forms) = @_;
+    my @text;
 
-    foreach my $link (@limit_dependson) {
-	$Tickets->LimitDependsOn($link);
-    }	
+    foreach my $form (@$forms) {
+        my ($c, $o, $k, $e) = @$form;
+        my $text = "";
 
-    foreach my $link (@limit_dependedonby) {
-	$Tickets->LimitDependedOnBy($link);
+        if ($c) {
+            $c =~ s/\n*$/\n/;
+            $text = "$c\n";
+        }
+        if ($e) {
+            $text .= $e;
+        }
+        elsif ($o) {
+            my @lines;
+
+            foreach my $key (@$o) {
+                my ($line, $sp);
+                my $v = $k->{$key};
+                my @values = ref $v eq 'ARRAY' ? @$v : $v;
+
+                $sp = " "x(length("$key: "));
+                $sp = " "x4 if length($sp) > 16;
+
+                foreach $v (@values) {
+                    if ($v =~ /\n/) {
+                        $v =~ s/^/$sp/gm;
+                        $v =~ s/^$sp//;
+
+                        if ($line) {
+                            push @lines, "$line\n\n";
+                            $line = "";
+                        }
+                        elsif (@lines && $lines[-1] !~ /\n\n$/) {
+                            $lines[-1] .= "\n";
+                        }
+                        push @lines, "$key: $v\n\n";
+                    }
+                    elsif ($line &&
+                           length($line)+length($v)-rindex($line, "\n") >= 70)
+                    {
+                        $line .= ",\n$sp$v";
+                    }
+                    else {
+                        $line = $line ? "$line, $v" : "$key: $v";
+                    }
+                }
+
+                $line = "$key:" unless @values;
+                if ($line) {
+                    if ($line =~ /\n/) {
+                        if (@lines && $lines[-1] !~ /\n\n$/) {
+                            $lines[-1] .= "\n";
+                        }
+                        $line .= "\n";
+                    }
+                    push @lines, "$line\n";
+                }
+            }
+
+            $text .= join "", @lines;
+        }
+        else {
+            chomp $text;
+        }
+        push @text, $text;
     }
-    foreach my $link (@limit_refersto) {
-	$Tickets->LimitRefersTo($link);
-    }	
-    
-    foreach my $link (@limit_referredtoby) {
-	$Tickets->LimitReferredToBy($link);
-    }	
 
-    
-    if ($limit_first){
-    }
-    if ($limit_rows){
-    }
+    return join "\n--\n\n", @text;
+}
 
-# }}}
-    
-    # {{{ Iterate through all tickets we found
+# Configuration.
+# --------------
 
+# Returns configuration information from the environment.
+sub config_from_env {
+    my %env;
 
-    my ($format, $titles, $code);
-    
-    #Set up the summary format if we need to
-    if (defined $summary) {
-	my $format_string = $summary || $ENV{'RT_SUMMARY_FORMAT'} || "%id4%status4%queue7%subject40%requestor16";
+    foreach my $k ("DEBUG", "USER", "PASSWD", "SERVER") {
+        if (exists $ENV{"RT$k"}) {
+            $env{lc $k} = $ENV{"RT$k"};
+        }
+    }
 
-	($format, $titles, $code) = BuildListingFormat($format_string);
-        printf "$format\n", eval "$titles";
-   }	
+    return %env;
+}
 
- 
+# Finds a suitable configuration file and returns information from it.
+sub config_from_file {
+    my ($rc) = @_;
 
-    while (my $Ticket = $Tickets->Next()) {
-	$RT::Logger->debug ("Now working on ticket ". $Ticket->id);
-    
-	#Run through all the ticket modifications we might want to do
-	#TODO: these are all insufficiently lazy and should be replaced with some 
-	# nice foreaches.
-
-
-	# {{{ deal with watchers
-	
-	# add / delete requestors
-	foreach $value (@requestors) {
-	    if ($value =~ /^(\W?)(.*)$/) {
-		my $op = $1;
-		my $addr = $2;
-		
-		$Ticket->AddRequestor(Email => $addr) if ($op eq '+');
-		$Ticket->DeleteRequestor( $addr) if ($op eq '-');
-	    }	
-	}
-	
-	# add / delete ccs
-	foreach $value (@cc) {
-	    if ($value =~ /^(\W?)(.*)$/) {
-		my $op = $1;
-		my $addr = $2;
-		$Ticket->AddCc(Email => $addr) if ($op eq '+');
-		$Ticket->DeleteCc($addr) if ($op eq '-');
-	    }	
-	}	
-	
-	# add / delete adminccs
-        $RT::Logger->debug("Looking at admin ccs");
-	foreach $value (@admincc) {
-	    if ($value =~ /^(\W?)(.*)$/) {
-		my $op = $1;
-		my $addr = $2;
-		$Ticket->AddAdminCc(Email => $addr) if ($op eq '+');
-		$Ticket->DeleteAdminCc($addr) if ($op eq '-');
-	    }	
-	}	
-
-	# }}}
-	
-	# {{{ Deal with ticket keywords
-
-	my $KeywordSelects = $Ticket->QueueObj->KeywordSelects();
-        $RT::Logger->debug ("Looking at keywords");
-	foreach $value (@keywords) {
-           $RT::Logger->debug("Looking at --keyword=$value");
-	    if ($value =~ /^(\W?)(.*?)\/(.*)$/) {
-		my $op = $1;
-		my $select = $2;
-		my $keyword = $3;
-		
-		$RT::Logger->debug("Going to $op Keyword $select / $keyword");	
-		while (my $ks = $KeywordSelects->Next) {
-                    $RT::Logger->debug("$select is select ".$ks->Name." is found");
-		    next unless ($ks->Name =~ /$select/i);
-		    $RT::Logger->debug ("Found a match for $select\n"); 
-		    my $kids = $ks->KeywordObj->Descendents;
-    
-                    my ($kid);
-		    foreach $kid (keys %{$kids}) {
-                        $RT::Logger->debug("Now comparing $keyword with ".$kids->{$kid}. "\n");
-			next unless ($kids->{$kid} =~ /^$keyword$/i);
-		        $RT::Logger->debug("Going to $op $select / $keyword (".$kids->{$kid} .")");	
-			$Ticket->DeleteKeyword(KeywordSelect => $ks->id,
-					    Keyword => $kid) if ($op eq '-');
-			
-			$Ticket->AddKeyword(KeywordSelect => $ks->id,
-					    Keyword => $kid) if ($op eq '+');
-		    }
-		    
-		}
-	    }
-	}
-	# }}}
-	
-	# {{{ deal with links
-
-	# Deal with merging {
-	if ($mergeinto) {
-		my ($trans, $msg) =$Ticket->MergeInto($mergeinto);
-		print $msg."\n";
-	}	
-	# add /delete depends-ons
-
-	foreach my $value (@dependson) {
-	    if ($value =~ /^(\W?)(.*)$/) {
-		my $op = $1;
-		my $ticket = $2;
-		if (!$op or ($op eq '+')) {
-		    my ($trans, $msg) =
-		      $Ticket->AddLink(Type => 'DependsOn', Target => $ticket);
-		    print $msg."\n";
-		}
-		elsif ($op eq '-') {
-		    my ($trans, $msg) = 
-		      $Ticket->DeleteLink(Type => 'DependsOn', Target => $ticket);
-		    print $msg."\n";
-		}
-
-	    }
-	}
-	# add /delete member-of
-	foreach my $value (@memberof) {
-	    if ($value =~ /^(\W?)(.*)$/) {
-		my $op = $1;
-		my $ticket = $2;
-		if ($op eq '+') {
-		    my ($trans, $msg) =
-		      $Ticket->AddLink(Type => 'MemberOf', Target => $ticket);
-		    print $msg;
-		}
-		elsif ($op eq '-') {
-		    my ($trans, $msg) = 
-		      $Ticket->DeleteLink(Type => 'MemberOf', Target => $ticket);
-		    print $msg;
-		}
-
-	    }
-	}	
-	# add / delete refers-to
-		foreach my $value (@refersto) {
-	    if ($value =~ /^(\W?)(.*)$/) {
-		my $op = $1;
-		my $ticket = $2;
-		if ($op eq '+') {
-		    my ($trans, $msg) =
-		      $Ticket->AddLink(Type => 'RefersTo', Target => $ticket);
-		    print $msg;
-		}
-		elsif ($op eq '-') {
-		    my ($trans, $msg) = 
-		      $Ticket->DeleteLink(Type => 'RefersTo', Target => $ticket);
-		    print $msg;
-		}
-
-	    }
-	}
-
-	# }}}
-	
-	# {{{ deal with dates
-	
-	#set due 
-	if ($due) {
-	    my $iso = ParseDateToISO($due);
-	    if ($iso) {
-		$RT::Logger->debug("Setting due date to $iso ($due)");
-		my ($trans, $msg) = 
-		  $Ticket->SetDue($iso);
-		print $msg;
-	    }
-	    else {
-		print "Due date '$due' could not be parsed";
-	    }
-	}
-
-	#set starts
-	if ($starts) {
-	    my $iso = ParseDateToISO($due);
-	    if ($iso) {
-		my ($trans, $msg) = 
-		  $Ticket->SetStarts($iso);
-		print $msg."\n";
-	    }
-	    else {
-		print "Starts date '$starts' could not be parsed";
-	    }
-	}
-	#set started
-		if ($started) {
-	    my $iso = ParseDateToISO($started);
-	    if ($iso) {
-		my ($trans, $msg) = 
-		  $Ticket->SetStarted($iso);
-		print $msg."\n";
-	    }
-	    else {
-		print "Started date '$started' could not be parsed";
-	    }
-	}
-	#set contacted
-		if ($contacted) {
-	    my $iso = ParseDateToISO($contacted);
-	    if ($iso) {
-		my ($trans, $msg) = 
-		  $Ticket->SetContacted($iso);
-		print $msg."\n";
-	    }
-	    else {
-		print "Contacted date '$contacted' could not be parsed";
-	    }
-	}
-
-    # }}}
-	
-	# {{{ set other attributes
-
-	#Set subject
-	if ($subject) {
-	    my ($trans, $msg) = $Ticket->SetSubject($subject);
-	    print $msg."\n";
-	}
-	
-	#Set priority
-	if ($priority) {
-	    my ($trans, $msg) = 
-	      $Ticket->SetPriority($priority);
-	    print $msg."\n";
-	}
-	
-	#Set final priority
-	if ($final_priority) {
-	    my ($trans, $msg) =
-	      $Ticket->SetFinalPriority($final_priority);
-	    print $msg."\n";
-	}
-
-	#Set status
-	if ($status) {
-	    my ($trans, $msg) = 
-	      $Ticket->SetStatus($status);
-	    print $msg."\n";
-	}
-	
-	#Set time left
-	if ($time_left) {
-	    my ($trans, $msg) = 
-	      $Ticket->SetTimeLeft($time_left);
-	    print $msg."\n";
-	}
-
-	#Set time_taken 
-	if ($time_taken) {
-	    my ($trans, $msg) = 
-	      $Ticket->SetTimeTaken($time_taken);
-	    print $msg."\n";
-	}
-	
-	#Set owner
-	if ($owner) {
-	    my ($trans, $msg) =
-	      $Ticket->SetOwner($owner);
-	    print $msg."\n";
-	}
-
-        # Steal
-        if ($steal) {
-                my ($trans, $msg) =
-                 $Ticket->Steal();
-                 print $msg . "\n";
+    if ($rc =~ m#^/#) {
+        # We'll use an absolute path if we were given one.
+        return parse_config_file($rc);
+    }
+    else {
+        # Otherwise we'll use the first file we can find in the current
+        # directory, or in one of its (increasingly distant) ancestors.
+
+        my @dirs = split /\//, cwd;
+        while (@dirs) {
+            my $file = join('/', @dirs, $rc);
+            if (-r $file) {
+                return parse_config_file($file);
+            }
+
+            # Remove the last directory component each time.
+            pop @dirs;
+        }
+
+        # Still nothing? We'll fall back to some likely defaults.
+        for ("$HOME/$rc", "/etc/rt.conf") {
+            return parse_config_file($_) if (-r $_);
         }
-	#Set queue 
-	if ($queue) {
-	    my ($trans, $msg) = 
-	      $Ticket->SetQueue($queue);
-	    print $msg."\n";
-	}
-
-    # }}}
-	
-
-
-	# {{{ Perform ticket comments/replies
-	if ($reply) {
-	    $RT::Logger->debug("Replying to ticket ".$Ticket->Id);
-	    
-	    my $linesref = GetMessageContent( Edit => $edit, Source => $source,
-					     CurrentUser => $CurrentUser
-					   );
-	    
-	    #TODO build this entity
-	    require MIME::Entity;
-	    my $MIMEObj = MIME::Entity->build(Data => $linesref);
-	    
-	    $Ticket->Correspond( MIMEObj => $MIMEObj ,
-				 TimeTaken => $time_taken);
-	}	
-	
-	elsif ($comment) {
-	    $RT::Logger->debug("Commenting on ticket ".$Ticket->Id);
-	
-	    my $linesref =GetMessageContent(Edit => $edit, Source => $source,
-					    CurrentUser => $CurrentUser);
-	    #TODO build this entity
-	    require MIME::Entity;
-	    my $MIMEObj = MIME::Entity->build(Data => $linesref);
-	    
-	    $Ticket->Comment( MIMEObj => $MIMEObj,
-			      TimeTaken => $time_taken);
-	}
-
-    # }}}
-	
-	# {{{ Display whatever we need to display
-
-	# {{{ Display a full ticket listing and history
-	if ($history) {
-	    #Display the history
-	    $RT::Logger->debug("Show history for ".$Ticket->id);
-	    
-	    if ($Ticket->CurrentUserHasRight("ShowTicket")) {
-		&ShowSummary($Ticket);
-		print "\n";
-		&ShowHistory($Ticket);
-	    }
-	    else {
-		print "You don't have permission to view that ticket.\n";
-	    }
-	}	
-
-	# }}}
-	
-	# {{{ Display a summary if we need to
-	if (defined $summary) {
-	    $RT::Logger->debug ("Show ticket summary with format $format");
-	    
-	    printf $format."\n", eval $code;
-	    
-	}	
-	# }}}
-
-	# }}}
-	
     }
 
-    # }}}
-    
+    return ();
 }
 
+# Makes a hash of the specified configuration file.
+sub parse_config_file {
+    my %cfg;
+    my ($file) = @_;
+
+    open(CFG, $file) && do {
+        while (<CFG>) {
+            chomp;
+            next if (/^#/ || /^\s*$/);
+
+            if (/^(user|passwd|server)\s+([^ ]+)$/) {
+                $cfg{$1} = $2;
+            }
+            else {
+                die "rt: $file:$.: unknown configuration directive.\n";
+            }
+        }
+    };
 
-$RT::Handle->Disconnect();
+    return %cfg;
+}
 
+# Helper functions.
+# -----------------
 
+sub whine {
+    my $sub = (caller(1))[3];
+    $sub =~ s/^main:://;
+    warn "rt: $sub: @_\n";
+    return;
+}
 
+sub read_passwd {
+    eval 'require Term::ReadKey';
+    if ($@) {
+        die "No password specified (and Term::ReadKey not installed).\n";
+    }
 
+    print "Password: ";
+    Term::ReadKey::ReadMode('noecho');
+    chomp(my $passwd = Term::ReadKey::ReadLine(0));
+    Term::ReadKey::ReadMode('restore');
+    print "\n";
 
+    return $passwd;
+}
 
+sub vi {
+    my ($text) = @_;
+    my $file = "/tmp/rt.form.$$";
+    my $editor = $ENV{EDITOR} || $ENV{VISUAL} || "vi";
 
-# {{{ sub ParseBooleanOp
+    local *F;
+    local $/ = undef;
 
-=head2 ParseBooleanOp
+    open(F, ">$file") || die "$file: $!\n"; print F $text; close(F);
+    system($editor, $file) && die "Couldn't run $editor.\n";
+    open(F, $file) || die "$file: $!\n"; $text = <F>; close(F);
+    unlink($file);
 
-  Takes an option modifier. returns the apropriate SQL operator.
-  If it's handed ! or -, returns !=.  Otherwise returns =.
+    return $text;
+}
 
-=cut
+# Add a value to a (possibly multi-valued) hash key.
+sub vpush {
+    my ($hash, $key, $val) = @_;
+    my @val = ref $val eq 'ARRAY' ? @$val : $val;
 
-sub ParseBooleanOp {
-    
-    my $op = shift;
-    
-    #so that !new limits to not new, etc
-    if ($op =~ /^(\!|-)/) {
-	$op = "!=";
+    if (exists $hash->{$key}) {
+        unless (ref $hash->{$key} eq 'ARRAY') {
+            my @v = $hash->{$key} ne '' ? $hash->{$key} : ();
+            $hash->{$key} = \@v;
+        }
+        push @{ $hash->{$key} }, @val;
     }
     else {
-	$op = "=";
+        $hash->{$key} = $val;
     }
-    
-    return($op);
 }
 
-# }}}
+# "Normalise" a hash key that's known to be multi-valued.
+sub vsplit {
+    my ($val) = @_;
+    my ($word, @words);
+    my @values = ref $val eq 'ARRAY' ? @$val : $val;
+
+    foreach my $line (map {split /\n/} @values) {
+        # XXX: This should become a real parser, à la Text::ParseWords.
+        $line =~ s/^\s+//;
+        $line =~ s/\s+$//;
+        push @words, split /\s*,\s*/, $line;
+    }
+
+    return \@words;
+}
+
+sub expand_list {
+    my ($list) = @_;
+    my ($elt, @elts, %elts);
 
-# {{{ sub ParseLikeOp
-=head2 ParseLikeOp
+    foreach $elt (split /,/, $list) {
+        if ($elt =~ /^(\d+)-(\d+)$/) { push @elts, ($1..$2) }
+        else                         { push @elts, $elt }
+    }
 
-  Takes an option modifier. returns the apropriate SQL operator.
-  If it's handed ! or -, returns NOT  LIKE.  Otherwise returns LIKE
+    @elts{@elts}=();
+    return sort {$a<=>$b} keys %elts;
+}
 
-=cut
+sub get_type_argument {
+    my $type;
 
-sub ParseLikeOp {
-    
-    my $op = shift;
-    
-    #so that !new limits to not new, etc
-    if ($op =~ /^(\!|-)/) {
-	$op = "NOT LIKE";
+    if (@ARGV) {
+        $type = shift @ARGV;
+        unless ($type =~ /^[A-Za-z0-9_.-]+$/) {
+            # We want whine to mention our caller, not us.
+            @_ = ("Invalid type '$type' specified.");
+            goto &whine;
+        }
     }
     else {
-	$op = "LIKE";
+        @_ = ("No type argument specified with -t.");
+        goto &whine;
     }
-    
-    return($op);
+
+    $type =~ s/s$//; # "Plural". Ugh.
+    return $type;
 }
-# }}}
 
-# {{{ sub ParseDateToISO
+sub get_var_argument {
+    my ($data) = @_;
 
-=head2 ParseDateToISO
+    if (@ARGV) {
+        my $kv = shift @ARGV;
+        if (my ($k, $v) = $kv =~ /^($field)=(.*)$/) {
+            push @{ $data->{$k} }, $v;
+        }
+        else {
+            @_ = ("Invalid variable specification: '$kv'.");
+            goto &whine;
+        }
+    }
+    else {
+        @_ = ("No variable argument specified with -S.");
+        goto &whine;
+    }
+}
 
-Takes a date in an arbitrary format.
-Returns an ISO date and time in GMT
+sub is_object_spec {
+    my ($spec, $type) = @_;
 
-=cut
+    $spec =~ s|^(?:$type/)?|$type/| if defined $type;
+    return $spec if ($spec =~ m{^$name/(?:$idlist|$labels)(?:/.*)?$}o);
+    return;
+}
 
-sub ParseDateToISO {
-    my $date = shift;
+__DATA__
 
-	my $date_obj = new RT::Date($CurrentUser);
-	$date_obj->Set( Format => 'unknown',
-			Value => $date
-		      );
-	return ($date_obj->ISO);
-}
+Title: intro
+Title: introduction
+Text:
 
-# }}}
+    ** THIS IS AN UNSUPPORTED PREVIEW RELEASE **
+    ** PLEASE REPORT BUGS TO rt-bugs@fsck.com **
 
-# {{{ sub ParseDateRange
+    This is a command-line interface to RT 3.
 
-=head2 ParseDateRange [RANGE]
+    It allows you to interact with an RT server over HTTP, and offers an
+    interface to RT's functionality that is better-suited to automation
+    and integration with other tools.
 
-Takes a range of dates of the form [<date>][-][<date>] and returns 
-starting and ending dates (as ISOs) If a date is specified as neither a starting nor ending 
-date, we parse it it as "midnight tonight to midnight tomorrow"
+    In general, each invocation of this program should specify an action
+    to perform on one or more objects, and any other arguments required
+    to complete the desired action.
 
-=cut
+    For more information:
 
-sub ParseDateRange {
-    my $in = shift;
-    my ($start, $end);
-    
-    
-    use RT::Date;
-    my $start_obj = new RT::Date($CurrentUser);
-    my $end_obj = new RT::Date($CurrentUser);
-    
-    if ($in =~ /^(.*?)-(.*?)$/) {
-	$start = $1;
-	$end = $2;
-
-	if ($start) {
-	    $start_obj->Set(Format => 'unknown', 
-			    Value => $start);
-	}
-	if ($end) {
-	    $end_obj->Set(Format => 'unknown', 
-			  Value => $end);
-	}
-    }
-    else {
-	$start = $in;
-	$end = $in;
-
-	$start_obj->Set(Format => 'unknown', 
-			Value => $start);
-	
-	$end_obj->Set(Format => 'unknown', 
-		      Value => $end);
-	
-	$start_obj->SetToMidnight();
-	$end_obj->SetToMidnight();
-	$end_obj->AddDay();
-    }	
-    
-    if ($start) {
-	$start = $start_obj->ISO;
-    }
-    if ($end) {
-	$end = $end_obj->ISO;
-    }
+        - rt help actions       (a list of possible actions)
+        - rt help objects       (how to specify objects)
+        - rt help usage         (syntax information)
 
-    return ($start, $end);
-}
+        - rt help config        (configuration details)
+        - rt help examples      (a few useful examples)
+        - rt help topics        (a list of help topics)
 
-# }}}
+--
 
-# {{{ ParseRange
-=head2 ParseRange [RANGE]
+Title: usage
+Title: syntax
+Text:
 
-Takes a range of the form [<int>][-][<int>] and returns 
-a first and a last value. If the - is omitted, both $start and $end are the same.
-=cut
+    Syntax:
 
-sub ParseRange {
-    my $in = shift;
-    my ($start, $end);
-    
-    if ($in =~ /(.*?)-(.*?)/) {
-	$start = $1;
-	$end = $2;
-    }
-    else {
-	$start = $in;
-	$end = $in;
-    }	
-    
-    return ($start, $end);
-    
+        rt <action> [options] [arguments]
 
-    
-}
+    Each invocation of this program must specify an action (e.g. "edit",
+    "create"), options to modify behaviour, and other arguments required
+    by the specified action. (For example, most actions expect a list of
+    numeric object IDs to act upon.)
 
-# }}}
-	  
-# {{{ sub ShowSummary 
-
-sub ShowSummary  {
-    my $Ticket = shift;
-
-
-    print <<EOFORM;
-Serial Number: @{[$Ticket->Id]}   Status:@{[$Ticket->Status]} Worked: @{[$Ticket->TimeWorked]} minutes  Queue:@{[$Ticket->QueueObj->Name]}
-      Subject: @{[$Ticket->Subject]}
-   Requestors: @{[$Ticket->RequestorsAsString]}
-           Cc: @{[$Ticket->CcAsString]}
-     Admin Cc: @{[$Ticket->AdminCcAsString]}
-        Owner: @{[$Ticket->OwnerObj->Name]}
-     Priority: @{[$Ticket->Priority]} / @{[$Ticket->FinalPriority]}
-          Due: @{[$Ticket->DueAsString]}
-      Created: @{[$Ticket->CreatedAsString]} (@{[$Ticket->AgeAsString]})
- Last Contact: @{[$Ticket->ToldAsString]} (@{[$Ticket->LongSinceToldAsString]})
-  Last Update: @{[$Ticket->LastUpdatedAsString]} by @{[$Ticket->LastUpdatedByObj->Name]}
-	         
-EOFORM
-
-my $selects = $Ticket->QueueObj->KeywordSelects();
-    #get the keyword selects
-    print "Keywords:\n";
-    while (my $select = $selects->Next) {
-	print "\t" .$select->Name .": ";
-	my $keys = $Ticket->KeywordsObj($select->id);	
-	while (my $key = $keys->Next) {
-	    print $key->KeywordObj->RelativePath($select->KeywordObj) . "  ";
-	    
-	}	
-	print "\n";
-    }
+    The details of the syntax and arguments for each action are given by
+    "rt help <action>". Some actions may be referred to by more than one
+    name ("create" is the same as "new", for example).  
+
+    Objects are identified by a type and an ID (which can be a name or a
+    number, depending on the type). For some actions, the object type is
+    implied (you can only comment on tickets); for others, the user must
+    specify it explicitly. See "rt help objects" for details.
+
+    In syntax descriptions, mandatory arguments that must be replaced by
+    appropriate value are enclosed in <>, and optional arguments are
+    indicated by [] (for example, <action> and [options] above).
+
+    For more information:
+
+        - rt help objects       (how to specify objects)
+        - rt help actions       (a list of actions)
+        - rt help types         (a list of object types)
+
+--
+
+Title: conf
+Title: config
+Title: configuration
+Text:
+
+    This program has two major sources of configuration information: its
+    configuration files, and the environment.
+
+    The program looks for configuration directives in a file named .rtrc
+    (or $RTCONFIG; see below) in the current directory, and then in more
+    distant ancestors, until it reaches /. If no suitable configuration
+    files are found, it will also check for ~/.rtrc and /etc/rt.conf.
+
+    Configuration directives:
+
+        The following directives may occur, one per line:
+
+        - server <URL>          URL to RT server.
+        - user <username>       RT username.
+        - passwd <passwd>       RT user's password.
+
+        Blank and #-commented lines are ignored.
+
+    Environment variables:
+
+        The following environment variables override any corresponding
+        values defined in configuration files:
+
+        - RTUSER
+        - RTPASSWD
+        - RTSERVER
+        - RTDEBUG       Numeric debug level. (Set to 3 for full logs.)
+        - RTCONFIG      Specifies a name other than ".rtrc" for the
+                        configuration file.
+
+--
+
+Title: objects
+Text:
+
+    Syntax:
+
+        <type>/<id>[/<attributes>]
+
+    Every object in RT has a type (e.g. "ticket", "queue") and a numeric
+    ID. Some types of objects can also be identified by name (like users
+    and queues). Furthermore, objects may have named attributes (such as
+    "ticket/1/history").
+
+    An object specification is like a path in a virtual filesystem, with
+    object types as top-level directories, object IDs as subdirectories,
+    and named attributes as further subdirectories.
+
+    A comma-separated list of names, numeric IDs, or numeric ranges can
+    be used to specify more than one object of the same type. Note that
+    the list must be a single argument (i.e., no spaces). For example,
+    "user/root,1-3,5,7-10,ams" is a list of ten users; the same list
+    can also be written as "user/ams,root,1,2,3,5,7,8-20".
     
-#iterate through the keyword selects.
-#print the keyword select and all the related keywords
+    Examples:
 
+        ticket/1
+        ticket/1/attachments
+        ticket/1/attachments/3
+        ticket/1/attachments/3/content
+        ticket/1-3/links
+        ticket/1-3,5-7/history
 
+        user/ams
+        user/ams/rights
+        user/ams,rai,1/rights
 
-#TODO: finish link  descriptions
-print "Dependencies: \n";
-   while (my $l=$Ticket->DependedOnBy->Next) {
-       print $l->BaseObj->id," (",$l->BaseObj->Subject,") ",$l->Type," this ticket\n";
-   }
-   while (my $l=$Ticket->DependsOn->Next) {
-       print "This ticket ",$l->Type," ",$l->TargetObj->Id," (",$l->TargetObj->Subject,")\n";
-   }
-}
+    For more information:
 
-# }}}
-
-# {{{ sub ShowHistory 
-sub ShowHistory  {
-    my $Ticket = shift;
-    my $Transaction;    
-    my $Transactions = $Ticket->Transactions;
-
-    while ($Transaction = $Transactions->Next) {
-      &ShowTransaction($Transaction);
-    }   
-  }
-# }}}
-
-# {{{ sub ShowTransaction 
-sub ShowTransaction  {
-  my $transaction = shift;
-  
-print <<EOFORM;
-==========================================================================
-Date: @{[$transaction->CreatedAsString]} (@{[$transaction->TimeTaken]} minutes)
-@{[$transaction->Description]}
-EOFORM
-    ;
-  my $attachments=$transaction->Attachments();
-  while (my $message=$attachments->Next) {
-    print <<EOFORM;
---------------------------------------------------------------------------
-@{[$message->Headers]}
-EOFORM
-
-    if ($message->ContentType =~ m{^(text/plain|message|text$)}) {
-	print $message->Content;
-    } else {
-	print $message->ContentType, " not shown";
-    }
-  }
-  print "\n";
-  return();
-}
-# }}}
-
-
-# {{{ sub BuildListingFormat
-
-sub BuildListingFormat {
-    my $format_string = shift;
-
-    my ($id, @format, @code, @titles);
-    my ($field,$titles,$length, $format);
-
-    my $code = "";
-
-    # {{{ attribs
-    my $attribs = { id => { chars => '4',
-			    justify => 'r',
-			    title => 'id',
-			    value => '$Ticket->id',
-			  },
-		    
-		    queue => { chars => '8',
-			       justify => 'l',
-			       title => 'Queue',
-			       value => '$Ticket->QueueObj->Name' 
-			     },
-		    subject => { chars => '30',
-				 justify => 'l',
-				 title => 'Subject',
-				 value => '$Ticket->Subject',
-			       },
-		    priority => { chars => '2',
-				  justify => 'r',
-				  title => 'Pri',
-				  value => '$Ticket->Priority',
-				},
-		    final_priority => {  chars => '2',
-					 justify => 'r',
-					 title => 'Fin',
-					 value => '$Ticket->FinalPriority',
-				      },
-		    time_worked => { chars => '6',
-				     justify => 'r',
-				     title => 'Worked',
-				     value => '$Ticket->TimeWorked',
-				   },
-		    time_left => { chars => '5',
-				   justify => 'r',
-				   title => 'Left',
-				   value => '$Ticket->TimeLeft',
-			       
-				 },
-		
-		    status => {  chars => '6',
-				 justify => 'r',
-				 title => 'Status',
-				 value => '$Ticket->Status',
-			      },
-		    owner => {  chars => '10',
-				justify => 'r',
-				title => 'Owner',
-				value => '$Ticket->OwnerObj->Name'
-			     },
-		    requestor => {  chars => '10',
-				    justify => 'r',
-				    title => 'Requestor',
-				    value => '$Ticket->RequestorsAsString'
-				 },
-		    created => {  chars => '12',
-				  justify => 'r',
-				  title => 'Created',
-				  value => '$Ticket->CreatedAsString'
-			       },
-		    updated => {  chars => '12',
-				  justify => 'r',
-				  title => 'Updated',
-				  value => '$Ticket->LastUpdatedAsString'
-			       },
-		    due => {  chars => '12',
-			      justify => 'r',
-			      title => 'Due',
-			      value => '$Ticket->DueAsString'
-			   },
-		    told => {  chars => '12',
-			       justify => 'r',
-			       title => 'Told',
-			       value => '$Ticket->ToldAsString'
-			    },
-		
-		
-		
-		  };
-
-    # }}}
+        - rt help <action>      (action-specific details)
+        - rt help <type>        (type-specific details)
+
+--
+
+Title: actions
+Title: commands
+Text:
+
+    You can currently perform the following actions on all objects:
+
+        - list          (list objects matching some condition)
+        - show          (display object details)
+        - edit          (edit object details)
+        - create        (create a new object)
+
+    Each type may define actions specific to itself; these are listed in
+    the help item about that type.
+
+    For more information:
+
+        - rt help <action>      (action-specific details)
+        - rt help types         (a list of possible types)
+
+--
+
+Title: types
+Text:
+
+    You can currently operate on the following types of objects:
+
+        - tickets
+        - users
+        - groups
+        - queues
+
+    For more information:
+
+        - rt help <type>        (type-specific details)
+        - rt help objects       (how to specify objects)
+        - rt help actions       (a list of possible actions)
+
+--
+
+Title: ticket
+Text:
+
+    Tickets are identified by a numeric ID.
+
+    The following generic operations may be performed upon tickets:
+
+        - list
+        - show
+        - edit
+        - create
+
+    In addition, the following ticket-specific actions exist:
+
+        - link
+        - merge
+        - comment
+        - correspond
+
+    Attributes:
+
+        The following attributes can be used with "rt show" or "rt edit"
+        to retrieve or edit other information associated with tickets:
+
+        links                      A ticket's relationships with others.
+        history                    All of a ticket's transactions.
+        history/type/<type>        Only a particular type of transaction.
+        history/id/<id>            Only the transaction of the specified id.
+        attachments                A list of attachments.
+        attachments/<id>           The metadata for an individual attachment.
+        attachments/<id>/content   The content of an individual attachment.
+
+--
+
+Title: user
+Title: group
+Text:
+
+    Users and groups are identified by name or numeric ID.
+
+    The following generic operations may be performed upon them:
+
+        - list
+        - show
+        - edit
+        - create
+
+    In addition, the following type-specific actions exist:
+
+        - grant
+        - revoke
+
+    Attributes:
+
+        The following attributes can be used with "rt show" or "rt edit"
+        to retrieve or edit other information associated with users and
+        groups:
+
+        rights                  Global rights granted to this user.
+        rights/<queue>          Queue rights for this user.
+
+--
+
+Title: queue
+Text:
+
+    Queues are identified by name or numeric ID.
+
+    Currently, they can be subjected to the following actions:
+
+        - show
+        - edit
+        - create
+
+--
+
+Title: logout
+Text:
+
+    Syntax:
+
+        rt logout
+
+    Terminates the currently established login session. You will need to
+    provide authentication credentials before you can continue using the
+    server. (See "rt help config" for details about authentication.)
+
+--
+
+Title: ls
+Title: list
+Title: search
+Text:
+
+    Syntax:
+
+        rt <ls|list|search> [options] "query string"
+
+    Displays a list of objects matching the specified conditions.
+    ("ls", "list", and "search" are synonyms.)
+
+    Conditions are expressed in the SQL-like syntax used internally by
+    RT3. (For more information, see "rt help query".) The query string
+    must be supplied as one argument.
+
+    (Right now, the server doesn't support listing anything but tickets.
+    Other types will be supported in future; this client will be able to
+    take advantage of that support without any changes.)
+
+    Options:
+
+        The following options control how much information is displayed
+        about each matching object:
+
+        -i      Numeric IDs only. (Useful for |rt edit -; see examples.)
+        -s      Short description.
+        -l      Longer description.
+
+        In addition,
+        
+        -o +/-<field>   Orders the returned list by the specified field.
+        -S var=val      Submits the specified variable with the request.
+        -t type         Specifies the type of object to look for. (The
+                        default is "ticket".)
+
+    Examples:
+
+        rt ls "Priority > 5 and Status='new'"
+        rt ls -o +Subject "Priority > 5 and Status='new'"
+        rt ls -o -Created "Priority > 5 and Status='new'"
+        rt ls -i "Priority > 5"|rt edit - set status=resolved
+        rt ls -t ticket "Subject like '[PATCH]%'"
+
+--
+
+Title: show
+Text:
+
+    Syntax:
+
+        rt show [options] <object-ids>
+
+    Displays details of the specified objects.
+
+    For some types, object information is further classified into named
+    attributes (for example, "1-3/links" is a valid ticket specification
+    that refers to the links for tickets 1-3). Consult "rt help <type>"
+    and "rt help objects" for further details.
+
+    This command writes a set of forms representing the requested object
+    data to STDOUT.
+
+    Options:
+
+        -               Read IDs from STDIN instead of the command-line.
+        -t type         Specifies object type.
+        -f a,b,c        Restrict the display to the specified fields.
+        -S var=val      Submits the specified variable with the request.
+
+    Examples:
+
+        rt show -t ticket -f id,subject,status 1-3
+        rt show ticket/3/attachments/29
+        rt show ticket/3/attachments/29/content
+        rt show ticket/1-3/links
+        rt show -t user 2
+
+--
+
+Title: new
+Title: edit
+Title: create
+Text:
+
+    Syntax:
+
+        rt edit [options] <object-ids> set field=value [field=value] ...
+                                       add field=value [field=value] ...
+                                       del field=value [field=value] ...
+
+    Edits information corresponding to the specified objects.
+
+    If, instead of "edit", an action of "new" or "create" is specified,
+    then a new object is created. In this case, no numeric object IDs
+    may be specified, but the syntax and behaviour remain otherwise
+    unchanged.
+
+    This command typically starts an editor to allow you to edit object
+    data in a form for submission. If you specified enough information
+    on the command-line, however, it will make the submission directly.
+
+    The command line may specify field-values in three different ways.
+    "set" sets the named field to the given value, "add" adds a value
+    to a multi-valued field, and "del" deletes the corresponding value.
+    Each "field=value" specification must be given as a single argument.
+
+    For some types, object information is further classified into named
+    attributes (for example, "1-3/links" is a valid ticket specification
+    that refers to the links for tickets 1-3). These attributes may also
+    be edited. Consult "rt help <type>" and "rt help object" for further
+    details.
+
+    Options:
+
+        -       Read numeric IDs from STDIN instead of the command-line.
+                (Useful with rt ls ... | rt edit -; see examples below.)
+        -i      Read a completed form from STDIN before submitting.
+        -o      Dump the completed form to STDOUT instead of submitting.
+        -e      Allows you to edit the form even if the command-line has
+                enough information to make a submission directly.
+        -S var=val
+                Submits the specified variable with the request.
+        -t type Specifies object type.
+
+    Examples:
+
+        # Interactive (starts $EDITOR with a form).
+        rt edit ticket/3
+        rt create -t ticket
+
+        # Non-interactive.
+        rt edit ticket/1-3 add cc=foo@example.com set priority=3
+        rt ls -t tickets -i 'Priority > 5' | rt edit - set status=resolved
+        rt edit ticket/4 set priority=3 owner=bar@example.com \
+                         add cc=foo@example.com bcc=quux@example.net
+        rt create -t ticket subject='new ticket' priority=10 \
+                            add cc=foo@example.com
+
+--
+
+Title: comment
+Title: correspond
+Text:
+
+    Syntax:
+
+        rt <comment|correspond> [options] <ticket-id>
+
+    Adds a comment (or correspondence) to the specified ticket (the only
+    difference being that comments aren't sent to the requestors.)
+
+    This command will typically start an editor and allow you to type a
+    comment into a form. If, however, you specified all the necessary
+    information on the command line, it submits the comment directly.
+
+    (See "rt help forms" for more information about forms.)
+
+    Options:
+
+        -m <text>       Specify comment text.
+        -a <file>       Attach a file to the comment. (May be used more
+                        than once to attach multiple files.)
+        -c <addrs>      A comma-separated list of Cc addresses.
+        -b <addrs>      A comma-separated list of Bcc addresses.
+        -w <time>       Specify the time spent working on this ticket.
+        -e              Starts an editor before the submission, even if
+                        arguments from the command line were sufficient.
+
+    Examples:
+
+        rt comment -t 'Not worth fixing.' -a stddisclaimer.h 23
+
+--
+
+Title: merge
+Text:
+
+    Syntax:
+
+        rt merge <from-id> <to-id>
+
+    Merges the two specified tickets.
+
+--
+
+Title: link
+Text:
+
+    Syntax:
+
+        rt link [-d] <id-A> <relationship> <id-B>
+
+    Creates (or, with -d, deletes) a link between the specified tickets.
+    The relationship can (irrespective of case) be any of:
+
+        DependsOn/DependedOnBy:     A depends upon B (or vice versa).
+        RefersTo/ReferredToBy:      A refers to B (or vice versa).
+        MemberOf/HasMember:         A is a member of B (or vice versa).
+
+    To view a ticket's relationships, use "rt show ticket/3/links". (See
+    "rt help ticket" and "rt help show".)
+
+    Options:
+
+        -d      Deletes the specified link.
+
+    Examples:
+
+        rt link 2 dependson 3
+        rt link -d 4 referredtoby 6     # 6 no longer refers to 4
+
+--
+
+Title: grant
+Title: revoke
+Text:
+
+--
+
+Title: query
+Text:
+
+    RT3 uses an SQL-like syntax to specify object selection constraints.
+    See the <RT:...> documentation for details.
     
+    (XXX: I'm going to have to write it, aren't I?)
 
-    foreach $field (split ('%',$format_string)) {
-	
-	if ($field =~ /^(\D*?)(\d*?)$/) {
-	    $id = $1;
-	    $length = $2;
-	}
-	else {	
-	    $RT::Logger->debug ("Error parsing $field\n");
-	}
-	if ($length) {
-	    push (@format, "%".$length.".".$length."s ");
-	    
-	    push (@code,  $attribs->{"$id"}->{'value'});
-		  
-	    push (@titles, "'". $attribs->{"$id"}->{title}. "'");
-	}
-	
-	
-    }
-     $code = join (',', @code);
-     $format = join (" ", @format);
-     $titles = join (', ', @titles);
+--
+
+Title: form
+Title: forms
+Text:
+
+    This program uses RFC822 header-style forms to represent object data
+    in a form that's suitable for processing both by humans and scripts.
+
+    A form is a set of (field, value) specifications, with some initial
+    commented text and interspersed blank lines allowed for convenience.
+    Field names may appear more than once in a form; a comma-separated
+    list of multiple field values may also be specified directly.
     
-  
-    return ($format, $titles, $code);
-}
+    Field values can be wrapped as in RFC822, with leading whitespace.
+    The longest sequence of leading whitespace common to all the lines
+    is removed (preserving further indentation). There is no limit on
+    the length of a value.
+
+    Multiple forms are separated by a line containing only "--\n".
+
+    (XXX: A more detailed specification will be provided soon. For now,
+    the server-side syntax checking will suffice.)
+
+--
+
+Title: topics
+Text:
+
+    Use "rt help <topic>" for help on any of the following subjects:
+
+        - tickets, users, groups, queues.
+        - show, edit, ls/list/search, new/create.
+
+        - query                                 (search query syntax)
+        - forms                                 (form specification)
+
+        - objects                               (how to specify objects)
+        - types                                 (a list of object types)
+        - actions/commands                      (a list of actions)
+        - usage/syntax                          (syntax details)
+        - conf/config/configuration             (configuration details)
+        - examples                              (a few useful examples)
+
+--
 
-# }}}
+Title: example
+Title: examples
+Text:
 
+    This section will be filled in with useful examples, once it becomes
+    more clear what examples may be useful.
 
+    For the moment, please consult examples provided with each action.
 
-1;
+--
diff --git a/rt/bin/rt-crontool b/rt/bin/rt-crontool
index ede874a0c..cdbc3cbc9 100644
--- a/rt/bin/rt-crontool
+++ b/rt/bin/rt-crontool
@@ -197,7 +197,7 @@ sub help {
       )
       . "\n\n";
 
-    print " sbin/cron_shim \\\n";
+    print " bin/rt-cron-tool \\\n";
     print
       "  --search RT::Search::ActiveTicketsInQueue  --search-arg general \\\n";
     print
@@ -205,6 +205,16 @@ sub help {
     print "  --action RT::Action::SetPriority --action-arg 99 \\\n";
     print "  --verbose\n";
 
+    print "\n";
+    print loc("Escalate tickets");
+    print "rt-crontool \\\n";
+    print " --search RT::Search::ActiveTicketsInQueue  --search-arg thequeuename \\\n";
+    print " --action RT::Action::EscalatePriority \\\n";
+ 
+ 
+ 
+
+
 
     exit(0);
 }
diff --git a/rt/bin/rt-crontool.in b/rt/bin/rt-crontool.in
index 73b80aa90..8ecc71826 100644
--- a/rt/bin/rt-crontool.in
+++ b/rt/bin/rt-crontool.in
@@ -197,7 +197,7 @@ sub help {
       )
       . "\n\n";
 
-    print " sbin/cron_shim \\\n";
+    print " bin/rt-cron-tool \\\n";
     print
       "  --search RT::Search::ActiveTicketsInQueue  --search-arg general \\\n";
     print
@@ -205,6 +205,16 @@ sub help {
     print "  --action RT::Action::SetPriority --action-arg 99 \\\n";
     print "  --verbose\n";
 
+    print "\n";
+    print loc("Escalate tickets");
+    print "rt-crontool \\\n";
+    print " --search RT::Search::ActiveTicketsInQueue  --search-arg thequeuename \\\n";
+    print " --action RT::Action::EscalatePriority \\\n";
+ 
+ 
+ 
+
+
 
     exit(0);
 }
diff --git a/rt/bin/rt-mailgate b/rt/bin/rt-mailgate
index b30443638..8af800227 100755
--- a/rt/bin/rt-mailgate
+++ b/rt/bin/rt-mailgate
@@ -1,26 +1,26 @@
 #!/usr/bin/perl -w
 # BEGIN LICENSE BLOCK
-#
+# 
 # Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
+# 
 # (Except where explictly superceded by other copyright notices)
-#
+# 
 # This work is made available to you under the terms of Version 2 of
 # the GNU General Public License. A copy of that license should have
 # been provided with this software, but in any event can be snarfed
 # from www.gnu.org.
-#
+# 
 # This work is distributed in the hope that it will be useful, but
 # WITHOUT ANY WARRANTY; without even the implied warranty of
 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 # General Public License for more details.
-#
+# 
 # Unless otherwise specified, all modifications, corrections or
 # extensions to this work which alter its source code become the
 # property of Best Practical Solutions, LLC when submitted for
 # inclusion in the work.
-#
-#
+# 
+# 
 # END LICENSE BLOCK
 
 =head1 NAME
@@ -31,10 +31,25 @@ rt-mailgate - Mail interface to RT3.
 
 use RT::I18N;
 
+# Make sure that when we call the mailgate wrong, it tempfails
+
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://bad.address"), "Opened the mailgate - The error below is expected - $@");
+print MAIL <<EOF;
+From: root\@localhost
+To: rt\@example.com
+Subject: This is a test of new ticket creation
+
+Foob!
+EOF
+close (MAIL);
+
+# Check the return value
+is ( $? >> 8, 75, "The error message above is expected The mail gateway exited with a failure. yay");
+
 
 # {{{ Test new ticket creation by root who is privileged and superuser
 
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: root\@localhost
 To: rt\@example.com
@@ -45,6 +60,9 @@ Foob!
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 use RT::Tickets;
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
@@ -59,7 +77,7 @@ ok ($tick->Subject eq 'This is a test of new ticket creation', "Created the tick
 
 # {{{This is a test of new ticket creation as an unknown user
 
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist\@example.com
 To: rt\@example.com
@@ -69,6 +87,8 @@ Blah!
 Foob!
 EOF
 close (MAIL);
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
@@ -94,7 +114,7 @@ ok ($val, "Granted everybody the right to create tickets - $msg");
 
 sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist\@example.com
 To: rt\@example.com
@@ -104,6 +124,8 @@ Blah!
 Foob!
 EOF
 close (MAIL);
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 
 $tickets = RT::Tickets->new($RT::SystemUser);
@@ -126,7 +148,7 @@ ok( $u->Id != 0, " user does not exist and was created by ticket submission");
 #ok ($val, "Granted everybody the right to create tickets - $msg");
 #sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist-2\@example.com
 To: rt\@example.com
@@ -136,6 +158,8 @@ Blah!
 Foob!
 EOF
 close (MAIL);
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 $u = RT::User->new($RT::SystemUser);
 $u->Load('doesnotexist-2@example.com');
@@ -148,7 +172,7 @@ ok( $u->Id == 0, " user does not exist and was not created by ticket corresponde
 ok ($val, "Granted everybody the right to reply to  tickets - $msg");
 sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist-2\@example.com
 To: rt\@example.com
@@ -158,6 +182,8 @@ Blah!
 Foob!
 EOF
 close (MAIL);
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 
 $u = RT::User->new($RT::SystemUser);
@@ -173,7 +199,7 @@ ok( $u->Id != 0, " user exists and was created by ticket correspondence submissi
 #ok ($val, "Granted everybody the right to create tickets - $msg");
 #sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action comment"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action comment"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist-3\@example.com
 To: rt\@example.com
@@ -184,6 +210,9 @@ Foob!
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 $u = RT::User->new($RT::SystemUser);
 $u->Load('doesnotexist-3@example.com');
 ok( $u->Id == 0, " user does not exist and was not created by ticket comment submission");
@@ -196,7 +225,7 @@ ok( $u->Id == 0, " user does not exist and was not created by ticket comment sub
 ok ($val, "Granted everybody the right to reply to  tickets - $msg");
 sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action comment"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action comment"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist-3\@example.com
 To: rt\@example.com
@@ -207,6 +236,8 @@ Foob!
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 $u = RT::User->new($RT::SystemUser);
 $u->Load('doesnotexist-3@example.com');
@@ -227,17 +258,20 @@ my $entity = MIME::Entity->build( From => 'root@localhost',
                                 Data => ['This is a test of a binary attachment']);
 
 # currently in lib/t/autogen
-$entity->attach(Path => '../../../html/NoAuth/images/spacer.gif', 
+$entity->attach(Path => '/opt/rt3/share/html/NoAuth/images/spacer.gif', 
                 Type => 'image/gif',
                 Encoding => 'base64');
 
 # Create a ticket with a binary attachment
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 
 $entity->print(\*MAIL);
 
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id', OPERATOR => '>', VALUE => '0');
@@ -273,7 +307,7 @@ use LWP::UserAgent;
 # Grab the binary attachment via the web ui
 my $ua      = LWP::UserAgent->new();
 
-my $full_url = "http://localhost/Ticket/Attachment/".$attachment->TransactionId."/".$attachment->id."/spacer.gif?&user=root&pass=password";
+my $full_url = "http://localhost".$RT::WebPath."/Ticket/Attachment/".$attachment->TransactionId."/".$attachment->id."/spacer.gif?&user=root&pass=password";
 my $r = $ua->get( $full_url);
 
 
@@ -286,7 +320,7 @@ is($file, $r->content, 'The attachment isn\'t screwed up in download');
 
 # {{{ Simple I18N testing
 
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
                                                                          
 print MAIL <<EOF;
 From: root\@localhost
@@ -301,6 +335,9 @@ bye
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 my $unitickets = RT::Tickets->new($RT::SystemUser);
 $unitickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $unitickets->Limit(FIELD => 'id', OPERATOR => '>', VALUE => '0');
@@ -317,7 +354,7 @@ is ($unitick->Transactions->First->Content, $unitick->Transactions->First->Attac
 ok($unitick->Transactions->First->Attachments->First->Content =~ /$unistring/i, $unitick->Id." appears to be unicode ". $unitick->Transactions->First->Attachments->First->Id);
 # supposedly I18N fails on the second message sent in.
 
-ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|/opt/rt3/bin/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
                                                                          
 print MAIL <<EOF;
 From: root\@localhost
@@ -332,6 +369,9 @@ bye
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 my $tickets2 = RT::Tickets->new($RT::SystemUser);
 $tickets2->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets2->Limit(FIELD => 'id', OPERATOR => '>', VALUE => '0');
@@ -367,7 +407,7 @@ use LWP::UserAgent;
 use constant EX_TEMPFAIL => 75;
 
 my %opts;
-GetOptions( \%opts, "queue=s", "action=s", "url=s", "jar=s", "help", "debug", "extension=s" );
+GetOptions( \%opts, "queue=s", "action=s", "url=s", "jar=s", "help", "debug", "extension=s", "timeout=i" );
 
 if ( $opts{help} ) {
     require Pod::Usage;
@@ -381,17 +421,18 @@ for (qw(url)) {
 }
 
 undef $/;
-my $message = <>;
 my $ua      = LWP::UserAgent->new();
 $ua->cookie_jar( { file => $opts{jar} } );
 
 my %args = (
     queue   => $opts{queue},
     action  => $opts{action},
-    message => $message,
     SessionType => 'REST',    # Surpress login box
 );
 
+# Read the message in from STDIN
+$args{'message'} = <>;
+
 
 if ($opts{'extension'}) {
         $args{$opts{'extension'}} = $ENV{'EXTENSION'};
@@ -404,6 +445,7 @@ warn "Connecting to $full_url" if $opts{'debug'};
 
 
 
+$ua->timeout(exists($opts{'timeout'}) ? $opts{'timeout'} : 180);
 my $r = $ua->post( $full_url, {%args} );
 check_failure($r);
 
@@ -414,7 +456,7 @@ if ( $content !~ /^(ok|not ok)/ ) {
 
     # It's not the server's fault if the mail is bogus. We just want to know that
     # *something* came out of the server.
-    die <<EOF
+    warn <<EOF;
 RT server error.
 
 The RT server which handled your email did not behave as expected. It
@@ -423,8 +465,13 @@ said:
 $content
 EOF
 
+exit EX_TEMPFAIL;
+
 }
 
+exit;
+
+
 sub check_failure {
     my $r = shift;
     return if $r->is_success();
@@ -455,7 +502,11 @@ Usual invocation (from MTA):
 
     rt-mailgate --action (correspond|comment) --queue queuename
                 --url http://your.rt.server/
-                [ --extension (queue|action|ticket)
+                [ --debug ]
+                [ --extension (queue|action|ticket) ]
+                [ --timeout seconds ]
+
+
 
 See C<man rt-mailgate> for more.
 
@@ -486,6 +537,16 @@ submitted to will be set to the value of $EXTENSION. By specifying
 is related to.  "action" will allow the user to specify either "comment" or
 "correspond" in the address extension.
 
+=item C<--debug> OPTIONAL
+
+Print debugging output to standard error
+
+
+=item C<--timeout> OPTIONAL
+
+Configure the timeout for posting the message to the web server.  The
+default timeout is 3 minutes (180 seconds).
+
 
 =head1 DESCRIPTION
 
diff --git a/rt/bin/rt-mailgate.in b/rt/bin/rt-mailgate.in
index 304fcbcd6..2ddb604ec 100644
--- a/rt/bin/rt-mailgate.in
+++ b/rt/bin/rt-mailgate.in
@@ -1,26 +1,26 @@
 #!@PERL@ -w
 # BEGIN LICENSE BLOCK
-#
+# 
 # Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
+# 
 # (Except where explictly superceded by other copyright notices)
-#
+# 
 # This work is made available to you under the terms of Version 2 of
 # the GNU General Public License. A copy of that license should have
 # been provided with this software, but in any event can be snarfed
 # from www.gnu.org.
-#
+# 
 # This work is distributed in the hope that it will be useful, but
 # WITHOUT ANY WARRANTY; without even the implied warranty of
 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 # General Public License for more details.
-#
+# 
 # Unless otherwise specified, all modifications, corrections or
 # extensions to this work which alter its source code become the
 # property of Best Practical Solutions, LLC when submitted for
 # inclusion in the work.
-#
-#
+# 
+# 
 # END LICENSE BLOCK
 
 =head1 NAME
@@ -31,10 +31,25 @@ rt-mailgate - Mail interface to RT3.
 
 use RT::I18N;
 
+# Make sure that when we call the mailgate wrong, it tempfails
+
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://bad.address"), "Opened the mailgate - The error below is expected - $@");
+print MAIL <<EOF;
+From: root\@localhost
+To: rt\@example.com
+Subject: This is a test of new ticket creation
+
+Foob!
+EOF
+close (MAIL);
+
+# Check the return value
+is ( $? >> 8, 75, "The error message above is expected The mail gateway exited with a failure. yay");
+
 
 # {{{ Test new ticket creation by root who is privileged and superuser
 
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: root\@localhost
 To: rt\@example.com
@@ -45,6 +60,9 @@ Foob!
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 use RT::Tickets;
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
@@ -59,7 +77,7 @@ ok ($tick->Subject eq 'This is a test of new ticket creation', "Created the tick
 
 # {{{This is a test of new ticket creation as an unknown user
 
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist\@example.com
 To: rt\@example.com
@@ -69,6 +87,8 @@ Blah!
 Foob!
 EOF
 close (MAIL);
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
@@ -94,7 +114,7 @@ ok ($val, "Granted everybody the right to create tickets - $msg");
 
 sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist\@example.com
 To: rt\@example.com
@@ -104,6 +124,8 @@ Blah!
 Foob!
 EOF
 close (MAIL);
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 
 $tickets = RT::Tickets->new($RT::SystemUser);
@@ -126,7 +148,7 @@ ok( $u->Id != 0, " user does not exist and was created by ticket submission");
 #ok ($val, "Granted everybody the right to create tickets - $msg");
 #sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist-2\@example.com
 To: rt\@example.com
@@ -136,6 +158,8 @@ Blah!
 Foob!
 EOF
 close (MAIL);
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 $u = RT::User->new($RT::SystemUser);
 $u->Load('doesnotexist-2@example.com');
@@ -148,7 +172,7 @@ ok( $u->Id == 0, " user does not exist and was not created by ticket corresponde
 ok ($val, "Granted everybody the right to reply to  tickets - $msg");
 sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist-2\@example.com
 To: rt\@example.com
@@ -158,6 +182,8 @@ Blah!
 Foob!
 EOF
 close (MAIL);
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 
 $u = RT::User->new($RT::SystemUser);
@@ -173,7 +199,7 @@ ok( $u->Id != 0, " user exists and was created by ticket correspondence submissi
 #ok ($val, "Granted everybody the right to create tickets - $msg");
 #sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action comment"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action comment"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist-3\@example.com
 To: rt\@example.com
@@ -184,6 +210,9 @@ Foob!
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 $u = RT::User->new($RT::SystemUser);
 $u->Load('doesnotexist-3@example.com');
 ok( $u->Id == 0, " user does not exist and was not created by ticket comment submission");
@@ -196,7 +225,7 @@ ok( $u->Id == 0, " user does not exist and was not created by ticket comment sub
 ok ($val, "Granted everybody the right to reply to  tickets - $msg");
 sleep(60); # gotta sleep so the remote process' ACL cache times out
 
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action comment"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action comment"), "Opened the mailgate - $@");
 print MAIL <<EOF;
 From: doesnotexist-3\@example.com
 To: rt\@example.com
@@ -207,6 +236,8 @@ Foob!
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
 
 $u = RT::User->new($RT::SystemUser);
 $u->Load('doesnotexist-3@example.com');
@@ -227,17 +258,20 @@ my $entity = MIME::Entity->build( From => 'root@localhost',
                                 Data => ['This is a test of a binary attachment']);
 
 # currently in lib/t/autogen
-$entity->attach(Path => '../../../html/NoAuth/images/spacer.gif', 
+$entity->attach(Path => '@MASON_HTML_PATH@/NoAuth/images/spacer.gif', 
                 Type => 'image/gif',
                 Encoding => 'base64');
 
 # Create a ticket with a binary attachment
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
 
 $entity->print(\*MAIL);
 
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id', OPERATOR => '>', VALUE => '0');
@@ -273,7 +307,7 @@ use LWP::UserAgent;
 # Grab the binary attachment via the web ui
 my $ua      = LWP::UserAgent->new();
 
-my $full_url = "http://localhost/Ticket/Attachment/".$attachment->TransactionId."/".$attachment->id."/spacer.gif?&user=root&pass=password";
+my $full_url = "http://localhost".$RT::WebPath."/Ticket/Attachment/".$attachment->TransactionId."/".$attachment->id."/spacer.gif?&user=root&pass=password";
 my $r = $ua->get( $full_url);
 
 
@@ -286,7 +320,7 @@ is($file, $r->content, 'The attachment isn\'t screwed up in download');
 
 # {{{ Simple I18N testing
 
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
                                                                          
 print MAIL <<EOF;
 From: root\@localhost
@@ -301,6 +335,9 @@ bye
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 my $unitickets = RT::Tickets->new($RT::SystemUser);
 $unitickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $unitickets->Limit(FIELD => 'id', OPERATOR => '>', VALUE => '0');
@@ -317,7 +354,7 @@ is ($unitick->Transactions->First->Content, $unitick->Transactions->First->Attac
 ok($unitick->Transactions->First->Attachments->First->Content =~ /$unistring/i, $unitick->Id." appears to be unicode ". $unitick->Transactions->First->Attachments->First->Id);
 # supposedly I18N fails on the second message sent in.
 
-ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost/ --queue general --action correspond"), "Opened the mailgate - $@");
+ok(open(MAIL, "|@RT_BIN_PATH@/rt-mailgate --url http://localhost".$RT::WebPath."/ --queue general --action correspond"), "Opened the mailgate - $@");
                                                                          
 print MAIL <<EOF;
 From: root\@localhost
@@ -332,6 +369,9 @@ bye
 EOF
 close (MAIL);
 
+#Check the return value
+is ($? >> 8, 0, "The mail gateway exited normally. yay");
+
 my $tickets2 = RT::Tickets->new($RT::SystemUser);
 $tickets2->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets2->Limit(FIELD => 'id', OPERATOR => '>', VALUE => '0');
@@ -367,7 +407,7 @@ use LWP::UserAgent;
 use constant EX_TEMPFAIL => 75;
 
 my %opts;
-GetOptions( \%opts, "queue=s", "action=s", "url=s", "jar=s", "help", "debug", "extension=s" );
+GetOptions( \%opts, "queue=s", "action=s", "url=s", "jar=s", "help", "debug", "extension=s", "timeout=i" );
 
 if ( $opts{help} ) {
     require Pod::Usage;
@@ -381,17 +421,18 @@ for (qw(url)) {
 }
 
 undef $/;
-my $message = <>;
 my $ua      = LWP::UserAgent->new();
 $ua->cookie_jar( { file => $opts{jar} } );
 
 my %args = (
     queue   => $opts{queue},
     action  => $opts{action},
-    message => $message,
     SessionType => 'REST',    # Surpress login box
 );
 
+# Read the message in from STDIN
+$args{'message'} = <>;
+
 
 if ($opts{'extension'}) {
         $args{$opts{'extension'}} = $ENV{'EXTENSION'};
@@ -404,6 +445,7 @@ warn "Connecting to $full_url" if $opts{'debug'};
 
 
 
+$ua->timeout(exists($opts{'timeout'}) ? $opts{'timeout'} : 180);
 my $r = $ua->post( $full_url, {%args} );
 check_failure($r);
 
@@ -414,7 +456,7 @@ if ( $content !~ /^(ok|not ok)/ ) {
 
     # It's not the server's fault if the mail is bogus. We just want to know that
     # *something* came out of the server.
-    die <<EOF
+    warn <<EOF;
 RT server error.
 
 The RT server which handled your email did not behave as expected. It
@@ -423,8 +465,13 @@ said:
 $content
 EOF
 
+exit EX_TEMPFAIL;
+
 }
 
+exit;
+
+
 sub check_failure {
     my $r = shift;
     return if $r->is_success();
@@ -455,7 +502,11 @@ Usual invocation (from MTA):
 
     rt-mailgate --action (correspond|comment) --queue queuename
                 --url http://your.rt.server/
-                [ --extension (queue|action|ticket)
+                [ --debug ]
+                [ --extension (queue|action|ticket) ]
+                [ --timeout seconds ]
+
+
 
 See C<man rt-mailgate> for more.
 
@@ -486,6 +537,16 @@ submitted to will be set to the value of $EXTENSION. By specifying
 is related to.  "action" will allow the user to specify either "comment" or
 "correspond" in the address extension.
 
+=item C<--debug> OPTIONAL
+
+Print debugging output to standard error
+
+
+=item C<--timeout> OPTIONAL
+
+Configure the timeout for posting the message to the web server.  The
+default timeout is 3 minutes (180 seconds).
+
 
 =head1 DESCRIPTION
 
diff --git a/rt/bin/rt.in b/rt/bin/rt.in
new file mode 100644
index 000000000..90369b5b3
--- /dev/null
+++ b/rt/bin/rt.in
@@ -0,0 +1,1816 @@
+#!@PERL@ -w
+# BEGIN LICENSE BLOCK
+# 
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# 
+# (Except where explictly superceded by other copyright notices)
+# 
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+# 
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+# 
+# Unless otherwise specified, all modifications, corrections or
+# extensions to this work which alter its source code become the
+# property of Best Practical Solutions, LLC when submitted for
+# inclusion in the work.
+# 
+# 
+# END LICENSE BLOCK
+
+use strict;
+
+# This program is intentionally written to have as few non-core module
+# dependencies as possible. It should stay that way.
+
+use Cwd;
+use LWP;
+use HTTP::Request::Common;
+
+# We derive configuration information from hardwired defaults, dotfiles,
+# and the RT* environment variables (in increasing order of precedence).
+# Session information is stored in ~/.rt_sessions.
+
+my $VERSION = 0.02;
+my $HOME = eval{(getpwuid($<))[7]}
+           || $ENV{HOME} || $ENV{LOGDIR} || $ENV{HOMEPATH}
+           || ".";
+my %config = (
+    (
+        debug   => 0,
+        user    => eval{(getpwuid($<))[0]} || $ENV{USER} || $ENV{USERNAME},
+        passwd  => undef,
+        server  => 'http://localhost/rt/',
+    ),
+    config_from_file($ENV{RTCONFIG} || ".rtrc"),
+    config_from_env()
+);
+my $session = new Session("$HOME/.rt_sessions");
+my $REST = "$config{server}/REST/1.0";
+
+sub whine;
+sub DEBUG { warn @_ if $config{debug} >= shift }
+
+# These regexes are used by command handlers to parse arguments.
+# (XXX: Ask Autrijus how i18n changes these definitions.)
+
+my $name   = '[\w.-]+';
+my $field  = '[a-zA-Z][a-zA-Z0-9_-]*';
+my $label  = '[a-zA-Z0-9@_.+-]+';
+my $labels = "(?:$label,)*$label";
+my $idlist = '(?:(?:\d+-)?\d+,)*(?:\d+-)?\d+';
+
+# Our command line looks like this:
+#
+#     rt <action> [options] [arguments]
+#
+# We'll parse just enough of it to decide upon an action to perform, and
+# leave the rest to per-action handlers to interpret appropriately.
+
+my %handlers = (
+#   handler     => [ ...aliases... ],
+    version     => ["version", "ver"],
+    logout      => ["logout"],
+    help        => ["help", "man"],
+    show        => ["show", "cat"],
+    edit        => ["create", "edit", "new", "ed"],
+    list        => ["search", "list", "ls"],
+    comment     => ["comment", "correspond"],
+    link        => ["link", "ln"],
+    merge       => ["merge"],
+    grant       => ["grant", "revoke"],
+);
+
+# Once we find and call an appropriate handler, we're done.
+
+my (%actions, $action);
+foreach my $fn (keys %handlers) {
+    foreach my $alias (@{ $handlers{$fn} }) {
+        $actions{$alias} = \&{"$fn"};
+    }
+}
+if (@ARGV && exists $actions{$ARGV[0]}) {
+    $action = shift @ARGV;
+}
+$actions{$action || "help"}->($action || ());
+exit;
+
+# Handler functions.
+# ------------------
+#
+# The following subs are handlers for each entry in %actions.
+
+sub version {
+    print "rt $VERSION\n";
+}
+
+sub logout {
+    submit("$REST/logout") if defined $session->cookie;
+}
+
+sub help {
+    my ($action, $type) = @_;
+    my (%help, $key);
+
+    # What help topics do we know about?
+    local $/ = undef;
+    foreach my $item (@{ Form::parse(<DATA>) }) {
+        my $title = $item->[2]{Title};
+        my @titles = ref $title eq 'ARRAY' ? @$title : $title;
+
+        foreach $title (grep $_, @titles) {
+            $help{$title} = $item->[2]{Text};
+        }
+    }
+
+    # What does the user want help with?
+    undef $action if ($action && $actions{$action} eq \&help);
+    unless ($action || $type) {
+        # If we don't know, we'll look for clues in @ARGV.
+        foreach (@ARGV) {
+            if (exists $help{$_}) { $key = $_; last; }
+        }
+        unless ($key) {
+            # Tolerate possibly plural words.
+            foreach (@ARGV) {
+                if ($_ =~ s/s$// && exists $help{$_}) { $key = $_; last; }
+            }
+        }
+    }
+
+    if ($type && $action) {
+        $key = "$type.$action";
+    }
+    $key ||= $type || $action || "introduction";
+
+    # Find a suitable topic to display.
+    while (!exists $help{$key}) {
+        if ($type && $action) {
+            if ($key eq "$type.$action") { $key = $action;        }
+            elsif ($key eq $action)      { $key = $type;          }
+            else                         { $key = "introduction"; }
+        }
+        else {
+            $key = "introduction";
+        }
+    }
+
+    print STDERR $help{$key}, "\n\n";
+}
+
+# Displays a list of objects that match some specified condition.
+
+sub list {
+    my ($q, $type, %data, $orderby);
+    my $bad = 0;
+
+    while (@ARGV) {
+        $_ = shift @ARGV;
+
+        if (/^-t$/) {
+            $bad = 1, last unless defined($type = get_type_argument());
+        }
+        elsif (/^-S$/) {
+            $bad = 1, last unless get_var_argument(\%data);
+        }
+        elsif (/^-o$/) {
+            $orderby = shift @ARGV;
+        }
+        elsif (/^-([isl])$/) {
+            $data{format} = $1;
+        }
+        elsif (/^-f$/) {
+            if ($ARGV[0] !~ /^(?:(?:$field,)*$field)$/) {
+                whine "No valid field list in '-f $ARGV[0]'.";
+                $bad = 1; last;
+            }
+            $data{fields} = shift @ARGV;
+        }
+        elsif (!defined $q && !/^-/) {
+            $q = $_;
+        }
+        else {
+            my $datum = /^-/ ? "option" : "argument";
+            whine "Unrecognised $datum '$_'.";
+            $bad = 1; last;
+        }
+    }
+
+    $type ||= "ticket";
+    unless ($type && defined $q) {
+        my $item = $type ? "query string" : "object type";
+        whine "No $item specified.";
+        $bad = 1;
+    }
+    return help("list", $type) if $bad;
+
+    my $r = submit("$REST/search/$type", { query => $q, %data, orderby => $orderby || "" });
+    print $r->content;
+}
+
+# Displays selected information about a single object.
+
+sub show {
+    my ($type, @objects, %data);
+    my $slurped = 0;
+    my $bad = 0;
+
+    while (@ARGV) {
+        $_ = shift @ARGV;
+
+        if (/^-t$/) {
+            $bad = 1, last unless defined($type = get_type_argument());
+        }
+        elsif (/^-S$/) {
+            $bad = 1, last unless get_var_argument(\%data);
+        }
+        elsif (/^-([isl])$/) {
+            $data{format} = $1;
+        }
+        elsif (/^-$/ && !$slurped) {
+            chomp(my @lines = <STDIN>);
+            foreach (@lines) {
+                unless (is_object_spec($_, $type)) {
+                    whine "Invalid object on STDIN: '$_'.";
+                    $bad = 1; last;
+                }
+                push @objects, $_;
+            }
+            $slurped = 1;
+        }
+        elsif (/^-f$/) {
+            if ($ARGV[0] !~ /^(?:(?:$field,)*$field)$/) {
+                whine "No valid field list in '-f $ARGV[0]'.";
+                $bad = 1; last;
+            }
+            $data{fields} = shift @ARGV;
+        }
+        elsif (my $spec = is_object_spec($_, $type)) {
+            push @objects, $spec;
+        }
+        else {
+            my $datum = /^-/ ? "option" : "argument";
+            whine "Unrecognised $datum '$_'.";
+            $bad = 1; last;
+        }
+    }
+
+    unless (@objects) {
+        whine "No objects specified.";
+        $bad = 1;
+    }
+    return help("show", $type) if $bad;
+
+    my $r = submit("$REST/show", { id => \@objects, %data });
+    print $r->content;
+}
+
+# To create a new object, we ask the server for a form with the defaults
+# filled in, allow the user to edit it, and send the form back.
+#
+# To edit an object, we must ask the server for a form representing that
+# object, make changes requested by the user (either on the command line
+# or interactively via $EDITOR), and send the form back.
+
+sub edit {
+    my ($action) = @_;
+    my (%data, $type, @objects);
+    my ($cl, $text, $edit, $input, $output);
+
+    use vars qw(%set %add %del);
+    %set = %add = %del = ();
+    my $slurped = 0;
+    my $bad = 0;
+    
+    while (@ARGV) {
+        $_ = shift @ARGV;
+
+        if    (/^-e$/) { $edit = 1 }
+        elsif (/^-i$/) { $input = 1 }
+        elsif (/^-o$/) { $output = 1 }
+        elsif (/^-t$/) {
+            $bad = 1, last unless defined($type = get_type_argument());
+        }
+        elsif (/^-S$/) {
+            $bad = 1, last unless get_var_argument(\%data);
+        }
+        elsif (/^-$/ && !($slurped || $input)) {
+            chomp(my @lines = <STDIN>);
+            foreach (@lines) {
+                unless (is_object_spec($_, $type)) {
+                    whine "Invalid object on STDIN: '$_'.";
+                    $bad = 1; last;
+                }
+                push @objects, $_;
+            }
+            $slurped = 1;
+        }
+        elsif (/^set$/i) {
+            my $vars = 0;
+
+            while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) {
+                my ($key, $op, $val) = ($1, $2, $3);
+                my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ? \%add : \%del;
+
+                vpush($hash, lc $key, $val);
+                shift @ARGV;
+                $vars++;
+            }
+            unless ($vars) {
+                whine "No variables to set.";
+                $bad = 1; last;
+            }
+            $cl = $vars;
+        }
+        elsif (/^(?:add|del)$/i) {
+            my $vars = 0;
+            my $hash = ($_ eq "add") ? \%add : \%del;
+
+            while (@ARGV && $ARGV[0] =~ /^($field)=(.*)$/) {
+                my ($key, $val) = ($1, $2);
+
+                vpush($hash, lc $key, $val);
+                shift @ARGV;
+                $vars++;
+            }
+            unless ($vars) {
+                whine "No variables to set.";
+                $bad = 1; last;
+            }
+            $cl = $vars;
+        }
+        elsif (my $spec = is_object_spec($_, $type)) {
+            push @objects, $spec;
+        }
+        else {
+            my $datum = /^-/ ? "option" : "argument";
+            whine "Unrecognised $datum '$_'.";
+            $bad = 1; last;
+        }
+    }
+
+    if ($action =~ /^ed(?:it)?$/) {
+        unless (@objects) {
+            whine "No objects specified.";
+            $bad = 1;
+        }
+    }
+    else {
+        if (@objects) {
+            whine "You shouldn't specify objects as arguments to $action.";
+            $bad = 1;
+        }
+        unless ($type) {
+            whine "What type of object do you want to create?";
+            $bad = 1;
+        }
+        @objects = ("$type/new");
+    }
+    return help($action, $type) if $bad;
+
+    # We need a form to make changes to. We usually ask the server for
+    # one, but we can avoid that if we are fed one on STDIN, or if the
+    # user doesn't want to edit the form by hand, and the command line
+    # specifies only simple variable assignments.
+
+    if ($input) {
+        local $/ = undef;
+        $text = <STDIN>;
+    }
+    elsif ($edit || %add || %del || !$cl) {
+        my $r = submit("$REST/show", { id => \@objects, format => 'l' });
+        $text = $r->content;
+    }
+
+    # If any changes were specified on the command line, apply them.
+    if ($cl) {
+        if ($text) {
+            # We're updating forms from the server.
+            my $forms = Form::parse($text);
+
+            foreach my $form (@$forms) {
+                my ($c, $o, $k, $e) = @$form;
+                my ($key, $val);
+
+                next if ($e || !@$o);
+
+                local %add = %add;
+                local %del = %del;
+                local %set = %set;
+
+                # Make changes to existing fields.
+                foreach $key (@$o) {
+                    if (exists $add{lc $key}) {
+                        $val = delete $add{lc $key};
+                        vpush($k, $key, $val);
+                        $k->{$key} = vsplit($k->{$key}) if $val =~ /[,\n]/;
+                    }
+                    if (exists $del{lc $key}) {
+                        $val = delete $del{lc $key};
+                        my %val = map {$_=>1} @{ vsplit($val) };
+                        $k->{$key} = vsplit($k->{$key});
+                        @{$k->{$key}} = grep {!exists $val{$_}} @{$k->{$key}};
+                    }
+                    if (exists $set{lc $key}) {
+                        $k->{$key} = delete $set{lc $key};
+                    }
+                }
+                
+                # Then update the others.
+                foreach $key (keys %set) { vpush($k, $key, $set{$key}) }
+                foreach $key (keys %add) {
+                    vpush($k, $key, $add{$key});
+                    $k->{$key} = vsplit($k->{$key});
+                }
+                push @$o, (keys %add, keys %set);
+            }
+
+            $text = Form::compose($forms);
+        }
+        else {
+            # We're rolling our own set of forms.
+            my @forms;
+            foreach (@objects) {
+                my ($type, $ids, $args) =
+                    m{^($name)/($idlist|$labels)(?:(/.*))?$}o;
+
+                $args ||= "";
+                foreach my $obj (expand_list($ids)) {
+                    my %set = (%set, id => "$type/$obj$args");
+                    push @forms, ["", [keys %set], \%set];
+                }
+            }
+            $text = Form::compose(\@forms);
+        }
+    }
+
+    if ($output) {
+        print $text;
+        exit;
+    }
+
+    my $synerr = 0;
+
+EDIT:
+    # We'll let the user edit the form before sending it to the server,
+    # unless we have enough information to submit it non-interactively.
+    if ($edit || (!$input && !$cl)) {
+        my $newtext = vi($text);
+        # We won't resubmit a bad form unless it was changed.
+        $text = ($synerr && $newtext eq $text) ? undef : $newtext;
+    }
+
+    if ($text) {
+        my $r = submit("$REST/edit", {content => $text, %data});
+        if ($r->code == 409) {
+            # If we submitted a bad form, we'll give the user a chance
+            # to correct it and resubmit.
+            if ($edit || (!$input && !$cl)) {
+                $text = $r->content;
+                $synerr = 1;
+                goto EDIT;
+            }
+            else {
+                print $r->content;
+                exit -1;
+            }
+        }
+        print $r->content;
+    }
+}
+
+# We roll "comment" and "correspond" into the same handler.
+
+sub comment {
+    my ($action) = @_;
+    my (%data, $id, @files, @bcc, @cc, $msg, $wtime, $edit);
+    my $bad = 0;
+
+    while (@ARGV) {
+        $_ = shift @ARGV;
+
+        if (/^-e$/) {
+            $edit = 1;
+        }
+        elsif (/^-[abcmw]$/) {
+            unless (@ARGV) {
+                whine "No argument specified with $_.";
+                $bad = 1; last;
+            }
+
+            if (/-a/) {
+                unless (-f $ARGV[0] && -r $ARGV[0]) {
+                    whine "Cannot read attachment: '$ARGV[0]'.";
+                    exit -1;
+                }
+                push @files, shift @ARGV;
+            }
+            elsif (/-([bc])/) {
+                my $a = $_ eq "-b" ? \@bcc : \@cc;
+                @$a = split /\s*,\s*/, shift @ARGV;
+            }
+            elsif (/-m/) { $msg = shift @ARGV }
+            elsif (/-w/) { $wtime = shift @ARGV }
+        }
+        elsif (!$id && m|^(?:ticket/)?($idlist)$|) {
+            $id = $1;
+        }
+        else {
+            my $datum = /^-/ ? "option" : "argument";
+            whine "Unrecognised $datum '$_'.";
+            $bad = 1; last;
+        }
+    }
+
+    unless ($id) {
+        whine "No object specified.";
+        $bad = 1;
+    }
+    return help($action, "ticket") if $bad;
+
+    my $form = [
+        "",
+        [ "Ticket", "Action", "Cc", "Bcc", "Attachment", "TimeWorked", "Text" ],
+        {
+            Ticket     => $id,
+            Action     => $action,
+            Cc         => [ @cc ],
+            Bcc        => [ @bcc ],
+            Attachment => [ @files ],
+            TimeWorked => $wtime || '',
+            Text       => $msg || '',
+        }
+    ];
+
+    my $text = Form::compose([ $form ]);
+
+    if ($edit || !$msg) {
+        my $error = 0;
+        my ($c, $o, $k, $e);
+
+        do {
+            my $ntext = vi($text);
+            exit if ($error && $ntext eq $text);
+            $text = $ntext;
+            $form = Form::parse($text);
+            $error = 0;
+
+            ($c, $o, $k, $e) = @{ $form->[0] };
+            if ($e) {
+                $error = 1;
+                $c = "# Syntax error.";
+                goto NEXT;
+            }
+            elsif (!@$o) {
+                exit;
+            }
+            @files = @{ vsplit($k->{Attachment}) };
+
+        NEXT:
+            $text = Form::compose([[$c, $o, $k, $e]]);
+        } while ($error);
+    }
+
+    my $i = 1;
+    foreach my $file (@files) {
+        $data{"attachment_$i"} = bless([ $file ], "Attachment");
+        $i++;
+    }
+    $data{content} = $text;
+
+    my $r = submit("$REST/ticket/comment/$id", \%data);
+    print $r->content;
+}
+
+# Merge one ticket into another.
+
+sub merge {
+    my @id;
+    my $bad = 0;
+
+    while (@ARGV) {
+        $_ = shift @ARGV;
+
+        if (/^\d+$/) {
+            push @id, $_;
+        }
+        else {
+            whine "Unrecognised argument: '$_'.";
+            $bad = 1; last;
+        }
+    }
+
+    unless (@id == 2) {
+        my $evil = @id > 2 ? "many" : "few";
+        whine "Too $evil arguments specified.";
+        $bad = 1;
+    }
+    return help("merge", "ticket") if $bad;
+
+    my $r = submit("$REST/ticket/merge/$id[0]", {into => $id[1]});
+    print $r->content;
+}
+
+# Link one ticket to another.
+
+sub link {
+    my ($bad, $del, %data) = (0, 0, ());
+    my %ltypes = map { lc $_ => $_ } qw(DependsOn DependedOnBy RefersTo
+                                        ReferredToBy HasMember MemberOf);
+
+    while (@ARGV && $ARGV[0] =~ /^-/) {
+        $_ = shift @ARGV;
+
+        if (/^-d$/) {
+            $del = 1;
+        }
+        else {
+            whine "Unrecognised option: '$_'.";
+            $bad = 1; last;
+        }
+    }
+
+    if (@ARGV == 3) {
+        my ($from, $rel, $to) = @ARGV;
+        if ($from !~ /^\d+$/ || $to !~ /^\d+$/) {
+            my $bad = $from =~ /^\d+$/ ? $to : $from;
+            whine "Invalid ticket ID '$bad' specified.";
+            $bad = 1;
+        }
+        unless (exists $ltypes{lc $rel}) {
+            whine "Invalid relationship '$rel' specified.";
+            $bad = 1;
+        }
+        %data = (id => $from, rel => $rel, to => $to, del => $del);
+    }
+    else {
+        my $bad = @ARGV < 3 ? "few" : "many";
+        whine "Too $bad arguments specified.";
+        $bad = 1;
+    }
+    return help("link", "ticket") if $bad;
+
+    my $r = submit("$REST/ticket/link", \%data);
+    print $r->content;
+}
+
+# Grant/revoke a user's rights.
+
+sub grant {
+    my ($cmd) = @_;
+
+    my $revoke = 0;
+    while (@ARGV) {
+    }
+
+    $revoke = 1 if $cmd->{action} eq 'revoke';
+}
+
+# Client <-> Server communication.
+# --------------------------------
+#
+# This function composes and sends an HTTP request to the RT server, and
+# interprets the response. It takes a request URI, and optional request
+# data (a string, or a reference to a set of key-value pairs).
+
+sub submit {
+    my ($uri, $content) = @_;
+    my ($req, $data);
+    my $ua = new LWP::UserAgent(agent => "RT/3.0b", env_proxy => 1);
+
+    # Did the caller specify any data to send with the request?
+    $data = [];
+    if (defined $content) {
+        unless (ref $content) {
+            # If it's just a string, make sure LWP handles it properly.
+            # (By pretending that it's a file!)
+            $content = [ content => [undef, "", Content => $content] ];
+        }
+        elsif (ref $content eq 'HASH') {
+            my @data;
+            foreach my $k (keys %$content) {
+                if (ref $content->{$k} eq 'ARRAY') {
+                    foreach my $v (@{ $content->{$k} }) {
+                        push @data, $k, $v;
+                    }
+                }
+                else { push @data, $k, $content->{$k} }
+            }
+            $content = \@data;
+        }
+        $data = $content;
+    }
+
+    # Should we send authentication information to start a new session?
+    if (!defined $session->cookie) {
+        push @$data, ( user => $config{user} );
+        push @$data, ( pass => $config{passwd} || read_passwd() );
+    }
+
+    # Now, we construct the request.
+    if (@$data) {
+        $req = POST($uri, $data, Content_Type => 'form-data');
+    }
+    else {
+        $req = GET($uri);
+    }
+    $session->add_cookie_header($req);
+
+    # Then we send the request and parse the response.
+    DEBUG(3, $req->as_string);
+    my $res = $ua->request($req);
+    DEBUG(3, $res->as_string);
+
+    if ($res->is_success) {
+        # The content of the response we get from the RT server consists
+        # of an HTTP-like status line followed by optional header lines,
+        # a blank line, and arbitrary text.
+
+        my ($head, $text) = split /\n\n/, $res->content, 2;
+        my ($status, @headers) = split /\n/, $head;
+        $text =~ s/\n*$/\n/;
+
+        # "RT/3.0.1 401 Credentials required"
+        if ($status !~ m#^RT/\d+(?:\.\d+)+(?:-?\w+)? (\d+) ([\w\s]+)$#) {
+            warn "rt: Malformed RT response from $config{server}.\n";
+            warn "(Rerun with RTDEBUG=3 for details.)\n" if $config{debug} < 3;
+            exit -1;
+        }
+
+        # Our caller can pretend that the server returned a custom HTTP
+        # response code and message. (Doing that directly is apparently
+        # not sufficiently portable and uncomplicated.)
+        $res->code($1);
+        $res->message($2);
+        $res->content($text);
+        $session->update($res) if ($res->is_success || $res->code != 401);
+
+        if (!$res->is_success) {
+            # We can deal with authentication failures ourselves. Either
+            # we sent invalid credentials, or our session has expired.
+            if ($res->code == 401) {
+                my %d = @$data;
+                if (exists $d{user}) {
+                    warn "rt: Incorrect username or password.\n";
+                    exit -1;
+                }
+                elsif ($req->header("Cookie")) {
+                    # We'll retry the request with credentials, unless
+                    # we only wanted to logout in the first place.
+                    $session->delete;
+                    return submit(@_) unless $uri eq "$REST/logout";
+                }
+            }
+            # Conflicts should be dealt with by the handler and user.
+            # For anything else, we just die.
+            elsif ($res->code != 409) {
+                warn "rt: ", $res->content;
+                exit;
+            }
+        }
+    }
+    else {
+        warn "rt: Server error: ", $res->message, " (", $res->code, ")\n";
+        exit -1;
+    }
+
+    return $res;
+}
+
+# Session management.
+# -------------------
+#
+# Maintains a list of active sessions in the ~/.rt_sessions file.
+{
+    package Session;
+    my ($s, $u);
+
+    # Initialises the session cache.
+    sub new {
+        my ($class, $file) = @_;
+        my $self = {
+            file => $file || "$HOME/.rt_sessions",
+            sids => { }
+        };
+       
+        # The current session is identified by the currently configured
+        # server and user.
+        ($s, $u) = @config{"server", "user"};
+
+        bless $self, $class;
+        $self->load();
+
+        return $self;
+    }
+
+    # Returns the current session cookie.
+    sub cookie {
+        my ($self) = @_;
+        my $cookie = $self->{sids}{$s}{$u};
+        return defined $cookie ? "RT_SID=$cookie" : undef;
+    }
+
+    # Deletes the current session cookie.
+    sub delete {
+        my ($self) = @_;
+        delete $self->{sids}{$s}{$u};
+    }
+
+    # Adds a Cookie header to an outgoing HTTP request.
+    sub add_cookie_header {
+        my ($self, $request) = @_;
+        my $cookie = $self->cookie();
+
+        $request->header(Cookie => $cookie) if defined $cookie;
+    }
+
+    # Extracts the Set-Cookie header from an HTTP response, and updates
+    # session information accordingly.
+    sub update {
+        my ($self, $response) = @_;
+        my $cookie = $response->header("Set-Cookie");
+
+        if (defined $cookie && $cookie =~ /^RT_SID=([0-9A-Fa-f]+);/) {
+            $self->{sids}{$s}{$u} = $1;
+        }
+    }
+
+    # Loads the session cache from the specified file.
+    sub load {
+        my ($self, $file) = @_;
+        $file ||= $self->{file};
+        local *F;
+
+        open(F, $file) && do {
+            $self->{file} = $file;
+            my $sids = $self->{sids} = {};
+            while (<F>) {
+                chomp;
+                next if /^$/ || /^#/;
+                next unless m#^https?://[^ ]+ \w+ [0-9A-Fa-f]+$#;
+                my ($server, $user, $cookie) = split / /, $_;
+                $sids->{$server}{$user} = $cookie;
+            }
+            return 1;
+        };
+        return 0;
+    }
+
+    # Writes the current session cache to the specified file.
+    sub save {
+        my ($self, $file) = shift;
+        $file ||= $self->{file};
+        local *F;
+
+        open(F, ">$file") && do {
+            my $sids = $self->{sids};
+            foreach my $server (keys %$sids) {
+                foreach my $user (keys %{ $sids->{$server} }) {
+                    my $sid = $sids->{$server}{$user};
+                    if (defined $sid) {
+                        print F "$server $user $sid\n";
+                    }
+                }
+            }
+            close(F);
+            chmod 0600, $file;
+            return 1;
+        };
+        return 0;
+    }
+
+    sub DESTROY {
+        my $self = shift;
+        $self->save;
+    }
+}
+
+# Form handling.
+# --------------
+#
+# Forms are RFC822-style sets of (field, value) specifications with some
+# initial comments and interspersed blank lines allowed for convenience.
+# Sets of forms are separated by --\n (in a cheap parody of MIME).
+#
+# Each form is parsed into an array with four elements: commented text
+# at the start of the form, an array with the order of keys, a hash with
+# key/value pairs, and optional error text if the form syntax was wrong.
+
+# Returns a reference to an array of parsed forms.
+sub Form::parse {
+    my $state = 0;
+    my @forms = ();
+    my @lines = split /\n/, $_[0];
+    my ($c, $o, $k, $e) = ("", [], {}, "");
+
+    LINE:
+    while (@lines) {
+        my $line = shift @lines;
+
+        next LINE if $line eq '';
+
+        if ($line eq '--') {
+            # We reached the end of one form. We'll ignore it if it was
+            # empty, and store it otherwise, errors and all.
+            if ($e || $c || @$o) {
+                push @forms, [ $c, $o, $k, $e ];
+                $c = ""; $o = []; $k = {}; $e = "";
+            }
+            $state = 0;
+        }
+        elsif ($state != -1) {
+            if ($state == 0 && $line =~ /^#/) {
+                # Read an optional block of comments (only) at the start
+                # of the form.
+                $state = 1;
+                $c = $line;
+                while (@lines && $lines[0] =~ /^#/) {
+                    $c .= "\n".shift @lines;
+                }
+                $c .= "\n";
+            }
+            elsif ($state <= 1 && $line =~ /^($field):(?:\s+(.*))?$/) {
+                # Read a field: value specification.
+                my $f  = $1;
+                my @v  = ($2 || ());
+
+                # Read continuation lines, if any.
+                while (@lines && ($lines[0] eq '' || $lines[0] =~ /^\s+/)) {
+                    push @v, shift @lines;
+                }
+                pop @v while (@v && $v[-1] eq '');
+
+                # Strip longest common leading indent from text.
+                my $ws = "";
+                foreach my $ls (map {/^(\s+)/} @v[1..$#v]) {
+                    $ws = $ls if (!$ws || length($ls) < length($ws));
+                }
+                s/^$ws// foreach @v;
+
+                push(@$o, $f) unless exists $k->{$f};
+                vpush($k, $f, join("\n", @v));
+
+                $state = 1;
+            }
+            elsif ($line !~ /^#/) {
+                # We've found a syntax error, so we'll reconstruct the
+                # form parsed thus far, and add an error marker. (>>)
+                $state = -1;
+                $e = Form::compose([[ "", $o, $k, "" ]]);
+                $e.= $line =~ /^>>/ ? "$line\n" : ">> $line\n";
+            }
+        }
+        else {
+            # We saw a syntax error earlier, so we'll accumulate the
+            # contents of this form until the end.
+            $e .= "$line\n";
+        }
+    }
+    push(@forms, [ $c, $o, $k, $e ]) if ($e || $c || @$o);
+
+    foreach my $l (keys %$k) {
+        $k->{$l} = vsplit($k->{$l}) if (ref $k->{$l} eq 'ARRAY');
+    }
+
+    return \@forms;
+}
+
+# Returns text representing a set of forms.
+sub Form::compose {
+    my ($forms) = @_;
+    my @text;
+
+    foreach my $form (@$forms) {
+        my ($c, $o, $k, $e) = @$form;
+        my $text = "";
+
+        if ($c) {
+            $c =~ s/\n*$/\n/;
+            $text = "$c\n";
+        }
+        if ($e) {
+            $text .= $e;
+        }
+        elsif ($o) {
+            my @lines;
+
+            foreach my $key (@$o) {
+                my ($line, $sp);
+                my $v = $k->{$key};
+                my @values = ref $v eq 'ARRAY' ? @$v : $v;
+
+                $sp = " "x(length("$key: "));
+                $sp = " "x4 if length($sp) > 16;
+
+                foreach $v (@values) {
+                    if ($v =~ /\n/) {
+                        $v =~ s/^/$sp/gm;
+                        $v =~ s/^$sp//;
+
+                        if ($line) {
+                            push @lines, "$line\n\n";
+                            $line = "";
+                        }
+                        elsif (@lines && $lines[-1] !~ /\n\n$/) {
+                            $lines[-1] .= "\n";
+                        }
+                        push @lines, "$key: $v\n\n";
+                    }
+                    elsif ($line &&
+                           length($line)+length($v)-rindex($line, "\n") >= 70)
+                    {
+                        $line .= ",\n$sp$v";
+                    }
+                    else {
+                        $line = $line ? "$line, $v" : "$key: $v";
+                    }
+                }
+
+                $line = "$key:" unless @values;
+                if ($line) {
+                    if ($line =~ /\n/) {
+                        if (@lines && $lines[-1] !~ /\n\n$/) {
+                            $lines[-1] .= "\n";
+                        }
+                        $line .= "\n";
+                    }
+                    push @lines, "$line\n";
+                }
+            }
+
+            $text .= join "", @lines;
+        }
+        else {
+            chomp $text;
+        }
+        push @text, $text;
+    }
+
+    return join "\n--\n\n", @text;
+}
+
+# Configuration.
+# --------------
+
+# Returns configuration information from the environment.
+sub config_from_env {
+    my %env;
+
+    foreach my $k ("DEBUG", "USER", "PASSWD", "SERVER") {
+        if (exists $ENV{"RT$k"}) {
+            $env{lc $k} = $ENV{"RT$k"};
+        }
+    }
+
+    return %env;
+}
+
+# Finds a suitable configuration file and returns information from it.
+sub config_from_file {
+    my ($rc) = @_;
+
+    if ($rc =~ m#^/#) {
+        # We'll use an absolute path if we were given one.
+        return parse_config_file($rc);
+    }
+    else {
+        # Otherwise we'll use the first file we can find in the current
+        # directory, or in one of its (increasingly distant) ancestors.
+
+        my @dirs = split /\//, cwd;
+        while (@dirs) {
+            my $file = join('/', @dirs, $rc);
+            if (-r $file) {
+                return parse_config_file($file);
+            }
+
+            # Remove the last directory component each time.
+            pop @dirs;
+        }
+
+        # Still nothing? We'll fall back to some likely defaults.
+        for ("$HOME/$rc", "/etc/rt.conf") {
+            return parse_config_file($_) if (-r $_);
+        }
+    }
+
+    return ();
+}
+
+# Makes a hash of the specified configuration file.
+sub parse_config_file {
+    my %cfg;
+    my ($file) = @_;
+
+    open(CFG, $file) && do {
+        while (<CFG>) {
+            chomp;
+            next if (/^#/ || /^\s*$/);
+
+            if (/^(user|passwd|server)\s+([^ ]+)$/) {
+                $cfg{$1} = $2;
+            }
+            else {
+                die "rt: $file:$.: unknown configuration directive.\n";
+            }
+        }
+    };
+
+    return %cfg;
+}
+
+# Helper functions.
+# -----------------
+
+sub whine {
+    my $sub = (caller(1))[3];
+    $sub =~ s/^main:://;
+    warn "rt: $sub: @_\n";
+    return;
+}
+
+sub read_passwd {
+    eval 'require Term::ReadKey';
+    if ($@) {
+        die "No password specified (and Term::ReadKey not installed).\n";
+    }
+
+    print "Password: ";
+    Term::ReadKey::ReadMode('noecho');
+    chomp(my $passwd = Term::ReadKey::ReadLine(0));
+    Term::ReadKey::ReadMode('restore');
+    print "\n";
+
+    return $passwd;
+}
+
+sub vi {
+    my ($text) = @_;
+    my $file = "/tmp/rt.form.$$";
+    my $editor = $ENV{EDITOR} || $ENV{VISUAL} || "vi";
+
+    local *F;
+    local $/ = undef;
+
+    open(F, ">$file") || die "$file: $!\n"; print F $text; close(F);
+    system($editor, $file) && die "Couldn't run $editor.\n";
+    open(F, $file) || die "$file: $!\n"; $text = <F>; close(F);
+    unlink($file);
+
+    return $text;
+}
+
+# Add a value to a (possibly multi-valued) hash key.
+sub vpush {
+    my ($hash, $key, $val) = @_;
+    my @val = ref $val eq 'ARRAY' ? @$val : $val;
+
+    if (exists $hash->{$key}) {
+        unless (ref $hash->{$key} eq 'ARRAY') {
+            my @v = $hash->{$key} ne '' ? $hash->{$key} : ();
+            $hash->{$key} = \@v;
+        }
+        push @{ $hash->{$key} }, @val;
+    }
+    else {
+        $hash->{$key} = $val;
+    }
+}
+
+# "Normalise" a hash key that's known to be multi-valued.
+sub vsplit {
+    my ($val) = @_;
+    my ($word, @words);
+    my @values = ref $val eq 'ARRAY' ? @$val : $val;
+
+    foreach my $line (map {split /\n/} @values) {
+        # XXX: This should become a real parser, à la Text::ParseWords.
+        $line =~ s/^\s+//;
+        $line =~ s/\s+$//;
+        push @words, split /\s*,\s*/, $line;
+    }
+
+    return \@words;
+}
+
+sub expand_list {
+    my ($list) = @_;
+    my ($elt, @elts, %elts);
+
+    foreach $elt (split /,/, $list) {
+        if ($elt =~ /^(\d+)-(\d+)$/) { push @elts, ($1..$2) }
+        else                         { push @elts, $elt }
+    }
+
+    @elts{@elts}=();
+    return sort {$a<=>$b} keys %elts;
+}
+
+sub get_type_argument {
+    my $type;
+
+    if (@ARGV) {
+        $type = shift @ARGV;
+        unless ($type =~ /^[A-Za-z0-9_.-]+$/) {
+            # We want whine to mention our caller, not us.
+            @_ = ("Invalid type '$type' specified.");
+            goto &whine;
+        }
+    }
+    else {
+        @_ = ("No type argument specified with -t.");
+        goto &whine;
+    }
+
+    $type =~ s/s$//; # "Plural". Ugh.
+    return $type;
+}
+
+sub get_var_argument {
+    my ($data) = @_;
+
+    if (@ARGV) {
+        my $kv = shift @ARGV;
+        if (my ($k, $v) = $kv =~ /^($field)=(.*)$/) {
+            push @{ $data->{$k} }, $v;
+        }
+        else {
+            @_ = ("Invalid variable specification: '$kv'.");
+            goto &whine;
+        }
+    }
+    else {
+        @_ = ("No variable argument specified with -S.");
+        goto &whine;
+    }
+}
+
+sub is_object_spec {
+    my ($spec, $type) = @_;
+
+    $spec =~ s|^(?:$type/)?|$type/| if defined $type;
+    return $spec if ($spec =~ m{^$name/(?:$idlist|$labels)(?:/.*)?$}o);
+    return;
+}
+
+__DATA__
+
+Title: intro
+Title: introduction
+Text:
+
+    ** THIS IS AN UNSUPPORTED PREVIEW RELEASE **
+    ** PLEASE REPORT BUGS TO rt-bugs@fsck.com **
+
+    This is a command-line interface to RT 3.
+
+    It allows you to interact with an RT server over HTTP, and offers an
+    interface to RT's functionality that is better-suited to automation
+    and integration with other tools.
+
+    In general, each invocation of this program should specify an action
+    to perform on one or more objects, and any other arguments required
+    to complete the desired action.
+
+    For more information:
+
+        - rt help actions       (a list of possible actions)
+        - rt help objects       (how to specify objects)
+        - rt help usage         (syntax information)
+
+        - rt help config        (configuration details)
+        - rt help examples      (a few useful examples)
+        - rt help topics        (a list of help topics)
+
+--
+
+Title: usage
+Title: syntax
+Text:
+
+    Syntax:
+
+        rt <action> [options] [arguments]
+
+    Each invocation of this program must specify an action (e.g. "edit",
+    "create"), options to modify behaviour, and other arguments required
+    by the specified action. (For example, most actions expect a list of
+    numeric object IDs to act upon.)
+
+    The details of the syntax and arguments for each action are given by
+    "rt help <action>". Some actions may be referred to by more than one
+    name ("create" is the same as "new", for example).  
+
+    Objects are identified by a type and an ID (which can be a name or a
+    number, depending on the type). For some actions, the object type is
+    implied (you can only comment on tickets); for others, the user must
+    specify it explicitly. See "rt help objects" for details.
+
+    In syntax descriptions, mandatory arguments that must be replaced by
+    appropriate value are enclosed in <>, and optional arguments are
+    indicated by [] (for example, <action> and [options] above).
+
+    For more information:
+
+        - rt help objects       (how to specify objects)
+        - rt help actions       (a list of actions)
+        - rt help types         (a list of object types)
+
+--
+
+Title: conf
+Title: config
+Title: configuration
+Text:
+
+    This program has two major sources of configuration information: its
+    configuration files, and the environment.
+
+    The program looks for configuration directives in a file named .rtrc
+    (or $RTCONFIG; see below) in the current directory, and then in more
+    distant ancestors, until it reaches /. If no suitable configuration
+    files are found, it will also check for ~/.rtrc and /etc/rt.conf.
+
+    Configuration directives:
+
+        The following directives may occur, one per line:
+
+        - server <URL>          URL to RT server.
+        - user <username>       RT username.
+        - passwd <passwd>       RT user's password.
+
+        Blank and #-commented lines are ignored.
+
+    Environment variables:
+
+        The following environment variables override any corresponding
+        values defined in configuration files:
+
+        - RTUSER
+        - RTPASSWD
+        - RTSERVER
+        - RTDEBUG       Numeric debug level. (Set to 3 for full logs.)
+        - RTCONFIG      Specifies a name other than ".rtrc" for the
+                        configuration file.
+
+--
+
+Title: objects
+Text:
+
+    Syntax:
+
+        <type>/<id>[/<attributes>]
+
+    Every object in RT has a type (e.g. "ticket", "queue") and a numeric
+    ID. Some types of objects can also be identified by name (like users
+    and queues). Furthermore, objects may have named attributes (such as
+    "ticket/1/history").
+
+    An object specification is like a path in a virtual filesystem, with
+    object types as top-level directories, object IDs as subdirectories,
+    and named attributes as further subdirectories.
+
+    A comma-separated list of names, numeric IDs, or numeric ranges can
+    be used to specify more than one object of the same type. Note that
+    the list must be a single argument (i.e., no spaces). For example,
+    "user/root,1-3,5,7-10,ams" is a list of ten users; the same list
+    can also be written as "user/ams,root,1,2,3,5,7,8-20".
+    
+    Examples:
+
+        ticket/1
+        ticket/1/attachments
+        ticket/1/attachments/3
+        ticket/1/attachments/3/content
+        ticket/1-3/links
+        ticket/1-3,5-7/history
+
+        user/ams
+        user/ams/rights
+        user/ams,rai,1/rights
+
+    For more information:
+
+        - rt help <action>      (action-specific details)
+        - rt help <type>        (type-specific details)
+
+--
+
+Title: actions
+Title: commands
+Text:
+
+    You can currently perform the following actions on all objects:
+
+        - list          (list objects matching some condition)
+        - show          (display object details)
+        - edit          (edit object details)
+        - create        (create a new object)
+
+    Each type may define actions specific to itself; these are listed in
+    the help item about that type.
+
+    For more information:
+
+        - rt help <action>      (action-specific details)
+        - rt help types         (a list of possible types)
+
+--
+
+Title: types
+Text:
+
+    You can currently operate on the following types of objects:
+
+        - tickets
+        - users
+        - groups
+        - queues
+
+    For more information:
+
+        - rt help <type>        (type-specific details)
+        - rt help objects       (how to specify objects)
+        - rt help actions       (a list of possible actions)
+
+--
+
+Title: ticket
+Text:
+
+    Tickets are identified by a numeric ID.
+
+    The following generic operations may be performed upon tickets:
+
+        - list
+        - show
+        - edit
+        - create
+
+    In addition, the following ticket-specific actions exist:
+
+        - link
+        - merge
+        - comment
+        - correspond
+
+    Attributes:
+
+        The following attributes can be used with "rt show" or "rt edit"
+        to retrieve or edit other information associated with tickets:
+
+        links                      A ticket's relationships with others.
+        history                    All of a ticket's transactions.
+        history/type/<type>        Only a particular type of transaction.
+        history/id/<id>            Only the transaction of the specified id.
+        attachments                A list of attachments.
+        attachments/<id>           The metadata for an individual attachment.
+        attachments/<id>/content   The content of an individual attachment.
+
+--
+
+Title: user
+Title: group
+Text:
+
+    Users and groups are identified by name or numeric ID.
+
+    The following generic operations may be performed upon them:
+
+        - list
+        - show
+        - edit
+        - create
+
+    In addition, the following type-specific actions exist:
+
+        - grant
+        - revoke
+
+    Attributes:
+
+        The following attributes can be used with "rt show" or "rt edit"
+        to retrieve or edit other information associated with users and
+        groups:
+
+        rights                  Global rights granted to this user.
+        rights/<queue>          Queue rights for this user.
+
+--
+
+Title: queue
+Text:
+
+    Queues are identified by name or numeric ID.
+
+    Currently, they can be subjected to the following actions:
+
+        - show
+        - edit
+        - create
+
+--
+
+Title: logout
+Text:
+
+    Syntax:
+
+        rt logout
+
+    Terminates the currently established login session. You will need to
+    provide authentication credentials before you can continue using the
+    server. (See "rt help config" for details about authentication.)
+
+--
+
+Title: ls
+Title: list
+Title: search
+Text:
+
+    Syntax:
+
+        rt <ls|list|search> [options] "query string"
+
+    Displays a list of objects matching the specified conditions.
+    ("ls", "list", and "search" are synonyms.)
+
+    Conditions are expressed in the SQL-like syntax used internally by
+    RT3. (For more information, see "rt help query".) The query string
+    must be supplied as one argument.
+
+    (Right now, the server doesn't support listing anything but tickets.
+    Other types will be supported in future; this client will be able to
+    take advantage of that support without any changes.)
+
+    Options:
+
+        The following options control how much information is displayed
+        about each matching object:
+
+        -i      Numeric IDs only. (Useful for |rt edit -; see examples.)
+        -s      Short description.
+        -l      Longer description.
+
+        In addition,
+        
+        -o +/-<field>   Orders the returned list by the specified field.
+        -S var=val      Submits the specified variable with the request.
+        -t type         Specifies the type of object to look for. (The
+                        default is "ticket".)
+
+    Examples:
+
+        rt ls "Priority > 5 and Status='new'"
+        rt ls -o +Subject "Priority > 5 and Status='new'"
+        rt ls -o -Created "Priority > 5 and Status='new'"
+        rt ls -i "Priority > 5"|rt edit - set status=resolved
+        rt ls -t ticket "Subject like '[PATCH]%'"
+
+--
+
+Title: show
+Text:
+
+    Syntax:
+
+        rt show [options] <object-ids>
+
+    Displays details of the specified objects.
+
+    For some types, object information is further classified into named
+    attributes (for example, "1-3/links" is a valid ticket specification
+    that refers to the links for tickets 1-3). Consult "rt help <type>"
+    and "rt help objects" for further details.
+
+    This command writes a set of forms representing the requested object
+    data to STDOUT.
+
+    Options:
+
+        -               Read IDs from STDIN instead of the command-line.
+        -t type         Specifies object type.
+        -f a,b,c        Restrict the display to the specified fields.
+        -S var=val      Submits the specified variable with the request.
+
+    Examples:
+
+        rt show -t ticket -f id,subject,status 1-3
+        rt show ticket/3/attachments/29
+        rt show ticket/3/attachments/29/content
+        rt show ticket/1-3/links
+        rt show -t user 2
+
+--
+
+Title: new
+Title: edit
+Title: create
+Text:
+
+    Syntax:
+
+        rt edit [options] <object-ids> set field=value [field=value] ...
+                                       add field=value [field=value] ...
+                                       del field=value [field=value] ...
+
+    Edits information corresponding to the specified objects.
+
+    If, instead of "edit", an action of "new" or "create" is specified,
+    then a new object is created. In this case, no numeric object IDs
+    may be specified, but the syntax and behaviour remain otherwise
+    unchanged.
+
+    This command typically starts an editor to allow you to edit object
+    data in a form for submission. If you specified enough information
+    on the command-line, however, it will make the submission directly.
+
+    The command line may specify field-values in three different ways.
+    "set" sets the named field to the given value, "add" adds a value
+    to a multi-valued field, and "del" deletes the corresponding value.
+    Each "field=value" specification must be given as a single argument.
+
+    For some types, object information is further classified into named
+    attributes (for example, "1-3/links" is a valid ticket specification
+    that refers to the links for tickets 1-3). These attributes may also
+    be edited. Consult "rt help <type>" and "rt help object" for further
+    details.
+
+    Options:
+
+        -       Read numeric IDs from STDIN instead of the command-line.
+                (Useful with rt ls ... | rt edit -; see examples below.)
+        -i      Read a completed form from STDIN before submitting.
+        -o      Dump the completed form to STDOUT instead of submitting.
+        -e      Allows you to edit the form even if the command-line has
+                enough information to make a submission directly.
+        -S var=val
+                Submits the specified variable with the request.
+        -t type Specifies object type.
+
+    Examples:
+
+        # Interactive (starts $EDITOR with a form).
+        rt edit ticket/3
+        rt create -t ticket
+
+        # Non-interactive.
+        rt edit ticket/1-3 add cc=foo@example.com set priority=3
+        rt ls -t tickets -i 'Priority > 5' | rt edit - set status=resolved
+        rt edit ticket/4 set priority=3 owner=bar@example.com \
+                         add cc=foo@example.com bcc=quux@example.net
+        rt create -t ticket subject='new ticket' priority=10 \
+                            add cc=foo@example.com
+
+--
+
+Title: comment
+Title: correspond
+Text:
+
+    Syntax:
+
+        rt <comment|correspond> [options] <ticket-id>
+
+    Adds a comment (or correspondence) to the specified ticket (the only
+    difference being that comments aren't sent to the requestors.)
+
+    This command will typically start an editor and allow you to type a
+    comment into a form. If, however, you specified all the necessary
+    information on the command line, it submits the comment directly.
+
+    (See "rt help forms" for more information about forms.)
+
+    Options:
+
+        -m <text>       Specify comment text.
+        -a <file>       Attach a file to the comment. (May be used more
+                        than once to attach multiple files.)
+        -c <addrs>      A comma-separated list of Cc addresses.
+        -b <addrs>      A comma-separated list of Bcc addresses.
+        -w <time>       Specify the time spent working on this ticket.
+        -e              Starts an editor before the submission, even if
+                        arguments from the command line were sufficient.
+
+    Examples:
+
+        rt comment -t 'Not worth fixing.' -a stddisclaimer.h 23
+
+--
+
+Title: merge
+Text:
+
+    Syntax:
+
+        rt merge <from-id> <to-id>
+
+    Merges the two specified tickets.
+
+--
+
+Title: link
+Text:
+
+    Syntax:
+
+        rt link [-d] <id-A> <relationship> <id-B>
+
+    Creates (or, with -d, deletes) a link between the specified tickets.
+    The relationship can (irrespective of case) be any of:
+
+        DependsOn/DependedOnBy:     A depends upon B (or vice versa).
+        RefersTo/ReferredToBy:      A refers to B (or vice versa).
+        MemberOf/HasMember:         A is a member of B (or vice versa).
+
+    To view a ticket's relationships, use "rt show ticket/3/links". (See
+    "rt help ticket" and "rt help show".)
+
+    Options:
+
+        -d      Deletes the specified link.
+
+    Examples:
+
+        rt link 2 dependson 3
+        rt link -d 4 referredtoby 6     # 6 no longer refers to 4
+
+--
+
+Title: grant
+Title: revoke
+Text:
+
+--
+
+Title: query
+Text:
+
+    RT3 uses an SQL-like syntax to specify object selection constraints.
+    See the <RT:...> documentation for details.
+    
+    (XXX: I'm going to have to write it, aren't I?)
+
+--
+
+Title: form
+Title: forms
+Text:
+
+    This program uses RFC822 header-style forms to represent object data
+    in a form that's suitable for processing both by humans and scripts.
+
+    A form is a set of (field, value) specifications, with some initial
+    commented text and interspersed blank lines allowed for convenience.
+    Field names may appear more than once in a form; a comma-separated
+    list of multiple field values may also be specified directly.
+    
+    Field values can be wrapped as in RFC822, with leading whitespace.
+    The longest sequence of leading whitespace common to all the lines
+    is removed (preserving further indentation). There is no limit on
+    the length of a value.
+
+    Multiple forms are separated by a line containing only "--\n".
+
+    (XXX: A more detailed specification will be provided soon. For now,
+    the server-side syntax checking will suffice.)
+
+--
+
+Title: topics
+Text:
+
+    Use "rt help <topic>" for help on any of the following subjects:
+
+        - tickets, users, groups, queues.
+        - show, edit, ls/list/search, new/create.
+
+        - query                                 (search query syntax)
+        - forms                                 (form specification)
+
+        - objects                               (how to specify objects)
+        - types                                 (a list of object types)
+        - actions/commands                      (a list of actions)
+        - usage/syntax                          (syntax details)
+        - conf/config/configuration             (configuration details)
+        - examples                              (a few useful examples)
+
+--
+
+Title: example
+Title: examples
+Text:
+
+    This section will be filled in with useful examples, once it becomes
+    more clear what examples may be useful.
+
+    For the moment, please consult examples provided with each action.
+
+--
diff --git a/rt/bin/webmux.pl b/rt/bin/webmux.pl
index 21cb83f5e..96e7ebf8d 100755
--- a/rt/bin/webmux.pl
+++ b/rt/bin/webmux.pl
@@ -31,6 +31,7 @@ BEGIN {
     $ENV{'SHELL'}  = '/bin/sh' if defined $ENV{'SHELL'};
     $ENV{'ENV'}    = '' if defined $ENV{'ENV'};
     $ENV{'IFS'}    = '' if defined $ENV{'IFS'};
+    
 }
 
 use lib ("/opt/rt3/local/lib", "/opt/rt3/lib");
@@ -42,6 +43,17 @@ use CGI qw(-private_tempfiles);    #bring this in before mason, to make sure we
                                    #set private_tempfiles
 
 BEGIN {
+    if ($mod_perl::VERSION >= 1.9908) {
+	require Apache::RequestUtil;
+	no warnings 'redefine';
+	my $sub = *Apache::request{CODE};
+	*Apache::request = sub {
+	    my $r;
+	    eval { $r = $sub->('Apache'); };
+	    # warn $@ if $@;
+	    return $r;
+	};
+    }
     if ($CGI::MOD_PERL) {
 	require HTML::Mason::ApacheHandler;
     }
@@ -104,21 +116,32 @@ if ( $CGI::MOD_PERL)  {
 	unless ( ( -d _ ) and ( -r _ ) and ( -w _ ) );
 }
 
-my $ah = &RT::Interface::Web::NewApacheHandler() if $CGI::MOD_PERL;
+my $ah = &RT::Interface::Web::NewApacheHandler(@RT::MasonParameters) if $CGI::MOD_PERL;
 
 sub handler {
     ($r) = @_;
 
+    local $SIG{__WARN__};
+    local $SIG{__DIE__};
+
     RT::Init();
 
     # We don't need to handle non-text items
     return -1 if defined( $r->content_type ) && $r->content_type !~ m|^text/|io;
 
     my %session;
-    my $status = $ah->handle_request($r);
+    my $status;
+    eval { $status = $ah->handle_request($r) };
+    if ($@) {
+	$RT::Logger->crit($@);
+    }
+
     undef (%session);
 
-    $RT::Logger->crit("Transaction not committed. Usually indicates a software fault. Data loss may have occurred") if $RT::Handle->TransactionDepth;
+    if ($RT::Handle->TransactionDepth) {
+	$RT::Handle->ForceRollback;
+    	$RT::Logger->crit("Transaction not committed. Usually indicates a software fault. Data loss may have occurred") ;
+    }
     return $status;
 }
 
diff --git a/rt/bin/webmux.pl.in b/rt/bin/webmux.pl.in
index 12aad85b3..dca5705e9 100644
--- a/rt/bin/webmux.pl.in
+++ b/rt/bin/webmux.pl.in
@@ -31,6 +31,7 @@ BEGIN {
     $ENV{'SHELL'}  = '/bin/sh' if defined $ENV{'SHELL'};
     $ENV{'ENV'}    = '' if defined $ENV{'ENV'};
     $ENV{'IFS'}    = '' if defined $ENV{'IFS'};
+    @ORACLE_ENV_PREF@
 }
 
 use lib ("@LOCAL_LIB_PATH@", "@RT_LIB_PATH@");
@@ -42,6 +43,17 @@ use CGI qw(-private_tempfiles);    #bring this in before mason, to make sure we
                                    #set private_tempfiles
 
 BEGIN {
+    if ($mod_perl::VERSION >= 1.9908) {
+	require Apache::RequestUtil;
+	no warnings 'redefine';
+	my $sub = *Apache::request{CODE};
+	*Apache::request = sub {
+	    my $r;
+	    eval { $r = $sub->('Apache'); };
+	    # warn $@ if $@;
+	    return $r;
+	};
+    }
     if ($CGI::MOD_PERL) {
 	require HTML::Mason::ApacheHandler;
     }
@@ -104,21 +116,32 @@ if ( $CGI::MOD_PERL)  {
 	unless ( ( -d _ ) and ( -r _ ) and ( -w _ ) );
 }
 
-my $ah = &RT::Interface::Web::NewApacheHandler() if $CGI::MOD_PERL;
+my $ah = &RT::Interface::Web::NewApacheHandler(@RT::MasonParameters) if $CGI::MOD_PERL;
 
 sub handler {
     ($r) = @_;
 
+    local $SIG{__WARN__};
+    local $SIG{__DIE__};
+
     RT::Init();
 
     # We don't need to handle non-text items
     return -1 if defined( $r->content_type ) && $r->content_type !~ m|^text/|io;
 
     my %session;
-    my $status = $ah->handle_request($r);
+    my $status;
+    eval { $status = $ah->handle_request($r) };
+    if ($@) {
+	$RT::Logger->crit($@);
+    }
+
     undef (%session);
 
-    $RT::Logger->crit("Transaction not committed. Usually indicates a software fault. Data loss may have occurred") if $RT::Handle->TransactionDepth;
+    if ($RT::Handle->TransactionDepth) {
+	$RT::Handle->ForceRollback;
+    	$RT::Logger->crit("Transaction not committed. Usually indicates a software fault. Data loss may have occurred") ;
+    }
     return $status;
 }
 
diff --git a/rt/config.layout b/rt/config.layout
index 81917f18c..23a7775d6 100644
--- a/rt/config.layout
+++ b/rt/config.layout
@@ -37,6 +37,27 @@
   customlexdir:		${customdir}/po
   customlibdir:		${customdir}/lib
 </Layout>
+<Layout inplace>
+  prefix:		`pwd`
+  exec_prefix:		${prefix}
+  bindir:		${exec_prefix}/bin
+  sbindir:		${exec_prefix}/sbin
+  sysconfdir:		${prefix}/etc
+  mandir:		${prefix}/man
+  libdir:		${prefix}/lib
+  datadir:		${prefix}/share
+  htmldir:		${prefix}/html
+  manualdir:		${datadir}/doc
+  localstatedir:	${prefix}/var
+  logfiledir:		${localstatedir}/log
+  masonstatedir:	${localstatedir}/mason_data
+  sessionstatedir:	${localstatedir}/session_data
+  customdir:		${prefix}/local
+  custometcdir:		${customdir}/etc
+  customhtmldir:	${customdir}/html
+  customlexdir:		${customdir}/po
+  customlibdir:		${customdir}/lib
+</Layout>
 
 <Layout FreeBSD>
   prefix:		/usr/local
diff --git a/rt/config.log b/rt/config.log
index f8549485d..24e15e3cf 100644
--- a/rt/config.log
+++ b/rt/config.log
@@ -1,7 +1,7 @@
 This file contains any messages produced by compilers while
 running configure, to aid debugging if configure makes a mistake.
 
-It was created by RT configure 3.0.4, which was
+It was created by RT configure 3.0.9, which was
 generated by GNU Autoconf 2.53.  Invocation command line was
 
   $ ./configure 
@@ -47,20 +47,20 @@ PATH: .
 ## Core tests. ##
 ## ----------- ##
 
-configure:1217: checking for a BSD-compatible install
-configure:1271: result: /usr/bin/install -c
-configure:1285: checking for perl
-configure:1303: found /usr/bin/perl
-configure:1316: result: /usr/bin/perl
-configure:1638: checking for chosen layout
-configure:1653: result: RT3
-configure:1964: creating ./config.status
+configure:1218: checking for a BSD-compatible install
+configure:1272: result: /usr/bin/install -c
+configure:1286: checking for perl
+configure:1304: found /usr/bin/perl
+configure:1317: result: /usr/bin/perl
+configure:1639: checking for chosen layout
+configure:1654: result: RT3
+configure:1986: creating ./config.status
 
 ## ---------------------- ##
 ## Running config.status. ##
 ## ---------------------- ##
 
-This file was extended by RT config.status 3.0.4, which was
+This file was extended by RT config.status 3.0.9, which was
 generated by GNU Autoconf 2.53.  Invocation command line was
 
   CONFIG_FILES    = 
@@ -71,23 +71,24 @@ generated by GNU Autoconf 2.53.  Invocation command line was
 
 on pallas
 
-config.status:637: creating sbin/rt-setup-database
-config.status:637: creating sbin/rt-test-dependencies
-config.status:637: creating Makefile
-config.status:637: creating etc/RT_Config.pm
-config.status:637: creating lib/RT.pm
-config.status:637: creating lib/t/00smoke.t
-config.status:637: creating lib/t/01harness.t
-config.status:637: creating lib/t/02regression.t
-config.status:637: creating lib/t/03web.pl
-config.status:637: creating lib/t/04_send_email.pl
-config.status:637: creating bin/mason_handler.fcgi
-config.status:637: creating bin/mason_handler.scgi
-config.status:637: creating bin/mason_handler.svc
-config.status:637: creating bin/rt-commit-handler
-config.status:637: creating bin/rt-crontool
-config.status:637: creating bin/rt-mailgate
-config.status:637: creating bin/webmux.pl
+config.status:639: creating sbin/rt-setup-database
+config.status:639: creating sbin/rt-test-dependencies
+config.status:639: creating Makefile
+config.status:639: creating etc/RT_Config.pm
+config.status:639: creating lib/RT.pm
+config.status:639: creating lib/t/00smoke.t
+config.status:639: creating lib/t/01harness.t
+config.status:639: creating lib/t/02regression.t
+config.status:639: creating lib/t/03web.pl
+config.status:639: creating lib/t/04_send_email.pl
+config.status:639: creating bin/mason_handler.fcgi
+config.status:639: creating bin/mason_handler.scgi
+config.status:639: creating bin/mason_handler.svc
+config.status:639: creating bin/rt-commit-handler
+config.status:639: creating bin/rt-crontool
+config.status:639: creating bin/rt-mailgate
+config.status:639: creating bin/rt
+config.status:639: creating bin/webmux.pl
 
 ## ---------------- ##
 ## Cache variables. ##
@@ -110,8 +111,8 @@ ac_cv_path_install='/usr/bin/install -c'
 
 #define PACKAGE_NAME "RT"
 #define PACKAGE_TARNAME "rt"
-#define PACKAGE_VERSION "3.0.4"
-#define PACKAGE_STRING "RT 3.0.4"
+#define PACKAGE_VERSION "3.0.9"
+#define PACKAGE_STRING "RT 3.0.9"
 #define PACKAGE_BUGREPORT "rt-3.0-bugs@fsck.com"
 
 configure: exit 0
diff --git a/rt/config.status b/rt/config.status
index e7d835894..e7d81b358 100755
--- a/rt/config.status
+++ b/rt/config.status
@@ -237,7 +237,7 @@ _ASBOX
 } >&5
 cat >&5 <<_CSEOF
 
-This file was extended by RT $as_me 3.0.4, which was
+This file was extended by RT $as_me 3.0.9, which was
 generated by GNU Autoconf 2.53.  Invocation command line was
 
   CONFIG_FILES    = $CONFIG_FILES
@@ -249,7 +249,7 @@ generated by GNU Autoconf 2.53.  Invocation command line was
 _CSEOF
 echo "on `(hostname || uname -n) 2>/dev/null | sed 1q`" >&5
 echo >&5
-config_files=" sbin/rt-setup-database sbin/rt-test-dependencies Makefile etc/RT_Config.pm lib/RT.pm lib/t/00smoke.t lib/t/01harness.t lib/t/02regression.t lib/t/03web.pl lib/t/04_send_email.pl bin/mason_handler.fcgi bin/mason_handler.scgi bin/mason_handler.svc bin/rt-commit-handler bin/rt-crontool bin/rt-mailgate bin/webmux.pl"
+config_files=" sbin/rt-setup-database sbin/rt-test-dependencies Makefile etc/RT_Config.pm lib/RT.pm lib/t/00smoke.t lib/t/01harness.t lib/t/02regression.t lib/t/03web.pl lib/t/04_send_email.pl bin/mason_handler.fcgi bin/mason_handler.scgi bin/mason_handler.svc bin/rt-commit-handler bin/rt-crontool bin/rt-mailgate bin/rt bin/webmux.pl"
 
 ac_cs_usage="\
 \`$as_me' instantiates files from templates according to the
@@ -269,7 +269,7 @@ $config_files
 
 Report bugs to <bug-autoconf@gnu.org>."
 ac_cs_version="\
-RT config.status 3.0.4
+RT config.status 3.0.9
 configured by ./configure, generated by GNU Autoconf 2.53,
   with options \"\"
 
@@ -358,6 +358,7 @@ do
   "bin/rt-commit-handler" ) CONFIG_FILES="$CONFIG_FILES bin/rt-commit-handler" ;;
   "bin/rt-crontool" ) CONFIG_FILES="$CONFIG_FILES bin/rt-crontool" ;;
   "bin/rt-mailgate" ) CONFIG_FILES="$CONFIG_FILES bin/rt-mailgate" ;;
+  "bin/rt" ) CONFIG_FILES="$CONFIG_FILES bin/rt" ;;
   "bin/webmux.pl" ) CONFIG_FILES="$CONFIG_FILES bin/webmux.pl" ;;
   *) { { echo "$as_me:$LINENO: error: invalid argument: $ac_config_target" >&5
 echo "$as_me: error: invalid argument: $ac_config_target" >&2;}
@@ -410,8 +411,8 @@ s,@SHELL@,/bin/sh,;t t
 s,@PATH_SEPARATOR@,:,;t t
 s,@PACKAGE_NAME@,RT,;t t
 s,@PACKAGE_TARNAME@,rt,;t t
-s,@PACKAGE_VERSION@,3.0.4,;t t
-s,@PACKAGE_STRING@,RT 3.0.4,;t t
+s,@PACKAGE_VERSION@,3.0.9,;t t
+s,@PACKAGE_STRING@,RT 3.0.9,;t t
 s,@PACKAGE_BUGREPORT@,rt-3.0-bugs@fsck.com,;t t
 s,@exec_prefix@,/opt/rt3,;t t
 s,@prefix@,/opt/rt3,;t t
@@ -431,14 +432,14 @@ s,@mandir@,/opt/rt3/man,;t t
 s,@build_alias@,,;t t
 s,@host_alias@,,;t t
 s,@target_alias@,,;t t
-s,@DEFS@,-DPACKAGE_NAME=\"RT\" -DPACKAGE_TARNAME=\"rt\" -DPACKAGE_VERSION=\"3.0.4\" -DPACKAGE_STRING=\"RT\ 3.0.4\" -DPACKAGE_BUGREPORT=\"rt-3.0-bugs@fsck.com\" ,;t t
+s,@DEFS@,-DPACKAGE_NAME=\"RT\" -DPACKAGE_TARNAME=\"rt\" -DPACKAGE_VERSION=\"3.0.9\" -DPACKAGE_STRING=\"RT\ 3.0.9\" -DPACKAGE_BUGREPORT=\"rt-3.0-bugs@fsck.com\" ,;t t
 s,@ECHO_C@,,;t t
 s,@ECHO_N@,-n,;t t
 s,@ECHO_T@,,;t t
 s,@LIBS@,,;t t
 s,@rt_version_major@,3,;t t
 s,@rt_version_minor@,0,;t t
-s,@rt_version_patch@,4,;t t
+s,@rt_version_patch@,9,;t t
 s,@INSTALL_PROGRAM@,${INSTALL},;t t
 s,@INSTALL_SCRIPT@,${INSTALL},;t t
 s,@INSTALL_DATA@,${INSTALL} -m 644,;t t
@@ -479,6 +480,7 @@ s,@BIN_OWNER@,root,;t t
 s,@LIBS_OWNER@,root,;t t
 s,@LIBS_GROUP@,bin,;t t
 s,@DB_TYPE@,mysql,;t t
+s,@ORACLE_ENV_PREF@,,;t t
 s,@DB_HOST@,localhost,;t t
 s,@DB_PORT@,,;t t
 s,@DB_RT_HOST@,localhost,;t t
@@ -490,7 +492,7 @@ s,@WEB_USER@,www,;t t
 s,@WEB_GROUP@,www,;t t
 s,@RT_VERSION_MAJOR@,3,;t t
 s,@RT_VERSION_MINOR@,0,;t t
-s,@RT_VERSION_PATCH@,4,;t t
+s,@RT_VERSION_PATCH@,9,;t t
 s,@RT_PATH@,/opt/rt3,;t t
 s,@RT_DOC_PATH@,/opt/rt3/share/doc,;t t
 s,@RT_LOCAL_PATH@,/opt/rt3/local,;t t
diff --git a/rt/configure b/rt/configure
index c89d759fd..a90675888 100755
--- a/rt/configure
+++ b/rt/configure
@@ -1,7 +1,7 @@
 #! /bin/sh
 # From configure.ac Revision: 1.1 .
 # Guess values for system-dependent variables and create Makefiles.
-# Generated by GNU Autoconf 2.53 for RT 3.0.4.
+# Generated by GNU Autoconf 2.53 for RT 3.0.9.
 #
 # Report bugs to <rt-3.0-bugs@fsck.com>.
 #
@@ -257,8 +257,8 @@ SHELL=${CONFIG_SHELL-/bin/sh}
 # Identity of this package.
 PACKAGE_NAME='RT'
 PACKAGE_TARNAME='rt'
-PACKAGE_VERSION='3.0.4'
-PACKAGE_STRING='RT 3.0.4'
+PACKAGE_VERSION='3.0.9'
+PACKAGE_STRING='RT 3.0.9'
 PACKAGE_BUGREPORT='rt-3.0-bugs@fsck.com'
 
 ac_unique_file="lib/RT.pm.in"
@@ -711,7 +711,7 @@ if test "$ac_init_help" = "long"; then
   # Omit some internal or obsolete options to make the list less imposing.
   # This message is too long to be a string in the A/UX 3.1 sh.
   cat <<_ACEOF
-\`configure' configures RT 3.0.4 to adapt to many kinds of systems.
+\`configure' configures RT 3.0.9 to adapt to many kinds of systems.
 
 Usage: $0 [OPTION]... [VAR=VALUE]...
 
@@ -768,7 +768,7 @@ fi
 
 if test -n "$ac_init_help"; then
   case $ac_init_help in
-     short | recursive ) echo "Configuration of RT 3.0.4:";;
+     short | recursive ) echo "Configuration of RT 3.0.9:";;
    esac
   cat <<\_ACEOF
 
@@ -786,8 +786,8 @@ Optional Packages:
   --with-bin-owner=OWNER  user that will own rt binaries (default root)
   --with-libs-owner=OWNER user that will own RT libraries (default root)
   --with-libs-group=GROUP group that will own rt binaries (default bin)
-  --with-db-type=TYPE     sort of database RT will use (default: mysql) (mysql
-                          and Pg are valid)
+  --with-db-type=TYPE     sort of database RT will use (default: mysql)
+                          (mysql, Pg, Oracle and Informix are valid)
   --with-db-host=HOSTNAME FQDN of database server (default: localhost)
   --with-db-port=PORT     port on which the database listens on
   --with-db-rt-host=HOSTNAME
@@ -802,6 +802,7 @@ Optional Packages:
                           password for database user (default: rt_pass)
   --with-web-user=USER    user the web server runs as (default: www)
   --with-web-group=GROUP  group the web server runs as (default: www)
+  --with-my-user-group    set all users and groups to current user/group
 
 Some influential environment variables:
   PERL        Perl interpreter command
@@ -872,7 +873,7 @@ fi
 test -n "$ac_init_help" && exit 0
 if $ac_init_version; then
   cat <<\_ACEOF
-RT configure 3.0.4
+RT configure 3.0.9
 generated by GNU Autoconf 2.53
 
 Copyright 1992, 1993, 1994, 1995, 1996, 1998, 1999, 2000, 2001, 2002
@@ -887,7 +888,7 @@ cat >&5 <<_ACEOF
 This file contains any messages produced by compilers while
 running configure, to aid debugging if configure makes a mistake.
 
-It was created by RT $as_me 3.0.4, which was
+It was created by RT $as_me 3.0.9, which was
 generated by GNU Autoconf 2.53.  Invocation command line was
 
   $ $0 $@
@@ -1171,7 +1172,7 @@ rt_version_major=3
 
 rt_version_minor=0
 
-rt_version_patch=4
+rt_version_patch=9
 
 test "x$rt_version_major" = 'x' && rt_version_major=0
 test "x$rt_version_minor" = 'x' && rt_version_minor=0
@@ -1703,13 +1704,21 @@ if test "${with_db_type+set}" = set; then
 else
   DB_TYPE=mysql
 fi;
-if test "$DB_TYPE" != 'mysql' -a "$DB_TYPE" != 'Pg' -a "$DB_TYPE" != 'SQLite'; then
-	{ { echo "$as_me:$LINENO: error: Only Pg and mysql are valid db types" >&5
-echo "$as_me: error: Only Pg and mysql are valid db types" >&2;}
+if test "$DB_TYPE" != 'mysql' -a "$DB_TYPE" != 'Pg' -a "$DB_TYPE" != 'SQLite' -a "$DB_TYPE" != 'Oracle' -a "$DB_TYPE" != 'Informix' ; then
+	{ { echo "$as_me:$LINENO: error: Only Oracle, Informix, Pg and mysql are valid db types" >&5
+echo "$as_me: error: Only Oracle, Informix, Pg and mysql are valid db types" >&2;}
    { (exit 1); exit 1; }; }
 fi
 
 
+if test "$DB_TYPE" = 'Oracle'; then
+	test "x$ORACLE_HOME" = 'x' && { { echo "$as_me:$LINENO: error: Please declare the ORACLE_HOME environment variable" >&5
+echo "$as_me: error: Please declare the ORACLE_HOME environment variable" >&2;}
+   { (exit 1); exit 1; }; }
+	ORACLE_ENV_PREF="\$ENV{'ORACLE_HOME'} = '$ORACLE_HOME';"
+fi
+
+
 
 # Check whether --with-db-host or --without-db-host was given.
 if test "${with_db_host+set}" = set; then
@@ -1800,6 +1809,19 @@ else
 fi;
 
 
+my_group=$(groups|cut -f1 -d' ')
+
+# Check whether --with-my-user-group or --without-my-user-group was given.
+if test "${with_my_user_group+set}" = set; then
+  withval="$with_my_user_group"
+  RTGROUP=$my_group
+            BIN_OWNER=$USER
+            LIBS_OWNER=$USER
+            LIBS_GROUP=$my_group
+            WEB_USER=$USER
+            WEB_GROUP=$my_group
+fi;
+
 
 RT_VERSION_MAJOR=${rt_version_major}
 
@@ -1848,7 +1870,7 @@ RT_LOG_PATH=${exp_logfiledir}
 
 
 
-ac_config_files="$ac_config_files sbin/rt-setup-database sbin/rt-test-dependencies Makefile etc/RT_Config.pm lib/RT.pm lib/t/00smoke.t lib/t/01harness.t lib/t/02regression.t lib/t/03web.pl lib/t/04_send_email.pl bin/mason_handler.fcgi bin/mason_handler.scgi bin/mason_handler.svc bin/rt-commit-handler bin/rt-crontool bin/rt-mailgate bin/webmux.pl"
+ac_config_files="$ac_config_files sbin/rt-setup-database sbin/rt-test-dependencies Makefile etc/RT_Config.pm lib/RT.pm lib/t/00smoke.t lib/t/01harness.t lib/t/02regression.t lib/t/03web.pl lib/t/04_send_email.pl bin/mason_handler.fcgi bin/mason_handler.scgi bin/mason_handler.svc bin/rt-commit-handler bin/rt-crontool bin/rt-mailgate bin/rt bin/webmux.pl"
 
 cat >confcache <<\_ACEOF
 # This file is a shell script that caches the results of configure
@@ -2206,7 +2228,7 @@ _ASBOX
 } >&5
 cat >&5 <<_CSEOF
 
-This file was extended by RT $as_me 3.0.4, which was
+This file was extended by RT $as_me 3.0.9, which was
 generated by GNU Autoconf 2.53.  Invocation command line was
 
   CONFIG_FILES    = $CONFIG_FILES
@@ -2260,7 +2282,7 @@ _ACEOF
 
 cat >>$CONFIG_STATUS <<_ACEOF
 ac_cs_version="\\
-RT config.status 3.0.4
+RT config.status 3.0.9
 configured by $0, generated by GNU Autoconf 2.53,
   with options \\"`echo "$ac_configure_args" | sed 's/[\\""\`\$]/\\\\&/g'`\\"
 
@@ -2363,6 +2385,7 @@ do
   "bin/rt-commit-handler" ) CONFIG_FILES="$CONFIG_FILES bin/rt-commit-handler" ;;
   "bin/rt-crontool" ) CONFIG_FILES="$CONFIG_FILES bin/rt-crontool" ;;
   "bin/rt-mailgate" ) CONFIG_FILES="$CONFIG_FILES bin/rt-mailgate" ;;
+  "bin/rt" ) CONFIG_FILES="$CONFIG_FILES bin/rt" ;;
   "bin/webmux.pl" ) CONFIG_FILES="$CONFIG_FILES bin/webmux.pl" ;;
   *) { { echo "$as_me:$LINENO: error: invalid argument: $ac_config_target" >&5
 echo "$as_me: error: invalid argument: $ac_config_target" >&2;}
@@ -2487,6 +2510,7 @@ s,@BIN_OWNER@,$BIN_OWNER,;t t
 s,@LIBS_OWNER@,$LIBS_OWNER,;t t
 s,@LIBS_GROUP@,$LIBS_GROUP,;t t
 s,@DB_TYPE@,$DB_TYPE,;t t
+s,@ORACLE_ENV_PREF@,$ORACLE_ENV_PREF,;t t
 s,@DB_HOST@,$DB_HOST,;t t
 s,@DB_PORT@,$DB_PORT,;t t
 s,@DB_RT_HOST@,$DB_RT_HOST,;t t
diff --git a/rt/configure.ac b/rt/configure.ac
index cd82c4460..ea5de5e15 100644
--- a/rt/configure.ac
+++ b/rt/configure.ac
@@ -2,11 +2,11 @@ dnl
 dnl Process this file with autoconf to produce a configure script
 dnl
 dnl Embed in generated ./configure script the following CVS info:
-AC_REVISION($Revision: 1.1 $)dnl
+AC_REVISION($Revision: 1.1.1.2 $)dnl
 
 dnl Setup autoconf
 AC_PREREQ(2.53)
-AC_INIT(RT, [3.0.4], [rt-3.0-bugs@fsck.com])
+AC_INIT(RT, [3.0.9], [rt-3.0-bugs@fsck.com])
 AC_CONFIG_SRCDIR([lib/RT.pm.in])
 
 dnl Extract RT version number components
@@ -75,14 +75,21 @@ AC_SUBST(LIBS_GROUP)
 dnl DB_TYPE
 AC_ARG_WITH(db-type,
 	    AC_HELP_STRING([--with-db-type=TYPE],
-	    		   [sort of database RT will use (default: mysql) (mysql and Pg are valid)]), 
+	    		   [sort of database RT will use (default: mysql) (mysql, Pg, Oracle and Informix are valid)]), 
             DB_TYPE=$withval,
             DB_TYPE=mysql)
-if test "$DB_TYPE" != 'mysql' -a "$DB_TYPE" != 'Pg' -a "$DB_TYPE" != 'SQLite'; then
-	AC_MSG_ERROR([Only Pg and mysql are valid db types])
+if test "$DB_TYPE" != 'mysql' -a "$DB_TYPE" != 'Pg' -a "$DB_TYPE" != 'SQLite' -a "$DB_TYPE" != 'Oracle' -a "$DB_TYPE" != 'Informix' ; then
+	AC_MSG_ERROR([Only Oracle, Informix, Pg and mysql are valid db types])
 fi
 AC_SUBST(DB_TYPE)
 
+dnl ORACLE_ENV_PREF
+if test "$DB_TYPE" = 'Oracle'; then
+	test "x$ORACLE_HOME" = 'x' && AC_MSG_ERROR([Please declare the ORACLE_HOME environment variable])
+	ORACLE_ENV_PREF="\$ENV{'ORACLE_HOME'} = '$ORACLE_HOME';"
+fi
+AC_SUBST(ORACLE_ENV_PREF)
+
 dnl DB_HOST
 AC_ARG_WITH(db-host,
 	    AC_HELP_STRING([--with-db-host=HOSTNAME],
@@ -155,6 +162,18 @@ AC_ARG_WITH(web-group,
             WEB_GROUP=www)
 AC_SUBST(WEB_GROUP)
 
+dnl INSTALL AS ME
+my_group=$(groups|cut -f1 -d' ')
+AC_ARG_WITH(my-user-group,
+            AC_HELP_STRING([--with-my-user-group],
+                           [set all users and groups to current user/group]),
+            RTGROUP=$my_group
+            BIN_OWNER=$USER
+            LIBS_OWNER=$USER
+            LIBS_GROUP=$my_group
+            WEB_USER=$USER
+            WEB_GROUP=$my_group)
+
 dnl This section maps the variable names this script 'natively' generates
 dnl to their existing names. They should be removed from here as the .in
 dnl files are changed to use the new names.
@@ -204,6 +223,7 @@ AC_CONFIG_FILES([
  		 bin/rt-commit-handler
  		 bin/rt-crontool
  		 bin/rt-mailgate
+		 bin/rt
  		 bin/webmux.pl]
                 )
 AC_OUTPUT
diff --git a/rt/docs/rt3-schema-relationships.dot b/rt/docs/rt3-schema-relationships.dot
new file mode 100644
index 000000000..77ed35f01
--- /dev/null
+++ b/rt/docs/rt3-schema-relationships.dot
@@ -0,0 +1,81 @@
+digraph g {
+graph [
+rankdir = "LR",
+concentrate = true,
+ratio = auto
+];
+node [
+fontsize = "18",
+shape = record, fontsize = 18
+];
+edge [
+];
+
+"ACL" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"ACL" -> "Principals" [label="PrincipalId -> Id"];
+"ACL" -> "Principals" [label="DelegatedBy -> Id"];
+"ACL" -> "ACL" [label="DelegatedFrom -> Id"];
+
+"Attachments" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Attachments" -> "Transactions" [label="TransactionId -> id"];
+"Attachments" -> "Attachments" [label="Parent -> id"];
+
+"CachedGroupMemers" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"CachedGroupMemers" -> "Groups" [label="GroupId -> Groups.id"];
+"CachedGroupMemers" -> "Principals" [label="MemberId -> Id"];
+"CachedGroupMemers" -> "CachedGroupMemers" [label="Via -> id"];
+"CachedGroupMemers" -> "Groups" [label="ImmediateParentId -> Groups.id"];
+
+"CustomFields" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"CustomFields" -> "Queues" [label="Queue -> id"];
+
+"CustomFieldValues" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"CustomFieldValues" -> "CustomFields" [label="CustomField -> id"];
+
+"GroupMembers" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"GroupMembers" -> "Groups" [label="GroupId => Groups.Id"];
+"GroupMembers" -> "Principals" [label="MemberId => Id"];
+
+"Groups" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Groups" -> "Principals" [label="Groups.id -> id"];
+
+"Links" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Links" -> "Tickets" [label="LocalBase => id (usually)"];
+"Links" -> "Tickets" [label="LocalTarget => id (usually)"];
+
+"Principals" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+
+"Queues" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"ScripActions" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"ScripConditions" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"Scrips" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Scrips" -> "ScripConditions" [label="ScripCondition -> id"];
+"Scrips" -> "ScripActions" [label="ScripAction -> id"];
+"Scrips" -> "Templates" [label="Template -> id"];
+"Scrips" -> "Queues" [label="Queue -> id"];
+
+"Templates" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Templates" -> "Queues" [label ="Queue -> id" ];
+
+"TicketCustomFieldValues" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"TicketCustomFieldValues" -> "Tickets" [label="Ticket -> id"];
+"TicketCustomFieldValues" -> "CustomFields" [label="CustomField -> id"];
+
+"Tickets" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Tickets" -> "Tickets" [label="EffectiveId -> id"];
+"Tickets" -> "Queues" [label="Queue -> id"];
+"Tickets" -> "Principals" [label="Owner -> id"];
+
+"Transactions" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Transactions" -> "Tickets" [label="Ticket -> Id"];
+
+"Users" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"Users" -> "Principals" [label="id -> id"];
+
+
+}
diff --git a/rt/etc/RT_Config.pm b/rt/etc/RT_Config.pm
index 2b3f4f9fe..5386a8e05 100644
--- a/rt/etc/RT_Config.pm
+++ b/rt/etc/RT_Config.pm
@@ -47,7 +47,7 @@ Set($Timezone , 'US/Eastern');
 # {{{ Database Configuration
 
 # Database driver beeing used. Case matters
-# Valid types are "mysql" and "Pg"
+# Valid types are "mysql", "Oracle" and "Pg"
 
 Set($DatabaseType , 'mysql');
 
@@ -164,9 +164,9 @@ Set($SenderMustExistInExternalDatabase , undef);
 # and comment mail tracked by RT, unless overridden by a queue-specific
 # address.
 
-Set($CorrespondAddress , 'RT::CorrespondAddress.not.set');
+Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');
 
-Set($CommentAddress , 'RT::CommentAddress.not.set');
+Set($CommentAddress , 'RT_CommentAddressNotSet');
 
 #Sendmail Configuration
 
@@ -268,9 +268,6 @@ Set($WebBaseURL , "http://RT::WebBaseURL.not.configured:80");
 Set($WebURL , $WebBaseURL . $WebPath . "/");
 
 # $WebImagesURL points to the base URL where RT can find its images.
-# If you're running the FastCGI version of the RT web interface,
-# you should make RT's WebRT/html/NoAuth/images directory available on
-# a static web server and supply that URL as $WebImagesURL.
 
 Set($WebImagesURL , $WebURL . "NoAuth/images/");
 
@@ -278,6 +275,15 @@ Set($WebImagesURL , $WebURL . "NoAuth/images/");
 
 Set($LogoURL , $WebImagesURL . "rt.jpg");
 
+# For message boxes, set the entry box width and what type of wrapping
+# to use.
+#
+# Default width: 72
+Set($MessageBoxWidth , 72);
+
+# Default wrapping: "HARD"  (choices "SOFT", "HARD")
+Set($MessageBoxWrap, "HARD");
+
 # if TrustHTMLAttachments is not defined, we will display them
 # as text. This prevents malicious HTML and javascript from being
 # sent in a request (although there is probably more to it than that)
@@ -310,6 +316,25 @@ Set($WebExternalAuto , undef);
 
 # Set($WebSessionClass , 'Apache::Session::File');
 
+# $MaxInlineBody is the maximum attachment size that we want to see
+# inline when viewing a transaction. 13456 is a random sane-sounding
+# default.
+
+Set($MaxInlineBody, 13456);
+
+# $MyTicketsLength is the length of the table on the front page.
+# For some people, the default of 10 isn't big enough to get a feel for
+# how much work needs to be done before you get some time off.
+
+Set($MyTicketsLength, 10);
+
+# @MasonParameters is the list of parameters for the constructor of
+# HTML::Mason's Apache or CGI Handler.  This is normally only useful
+# for debugging, eg. profiling individual components with
+#     (preamble => 'my $p = MasonX::Profiler->new($m, $r);');
+
+@MasonParameters = () unless (@MasonParameters);
+
 # }}}
 
 # {{{ RT UTF-8 Settings
diff --git a/rt/etc/RT_Config.pm.in b/rt/etc/RT_Config.pm.in
index 5f97eb0a0..8271a7760 100644
--- a/rt/etc/RT_Config.pm.in
+++ b/rt/etc/RT_Config.pm.in
@@ -47,7 +47,7 @@ Set($Timezone , 'US/Eastern');
 # {{{ Database Configuration
 
 # Database driver beeing used. Case matters
-# Valid types are "mysql" and "Pg"
+# Valid types are "mysql", "Oracle" and "Pg"
 
 Set($DatabaseType , '@DB_TYPE@');
 
@@ -164,9 +164,9 @@ Set($SenderMustExistInExternalDatabase , undef);
 # and comment mail tracked by RT, unless overridden by a queue-specific
 # address.
 
-Set($CorrespondAddress , 'RT::CorrespondAddress.not.set');
+Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');
 
-Set($CommentAddress , 'RT::CommentAddress.not.set');
+Set($CommentAddress , 'RT_CommentAddressNotSet');
 
 #Sendmail Configuration
 
@@ -268,9 +268,6 @@ Set($WebBaseURL , "http://RT::WebBaseURL.not.configured:80");
 Set($WebURL , $WebBaseURL . $WebPath . "/");
 
 # $WebImagesURL points to the base URL where RT can find its images.
-# If you're running the FastCGI version of the RT web interface,
-# you should make RT's WebRT/html/NoAuth/images directory available on
-# a static web server and supply that URL as $WebImagesURL.
 
 Set($WebImagesURL , $WebURL . "NoAuth/images/");
 
@@ -278,6 +275,15 @@ Set($WebImagesURL , $WebURL . "NoAuth/images/");
 
 Set($LogoURL , $WebImagesURL . "rt.jpg");
 
+# For message boxes, set the entry box width and what type of wrapping
+# to use.
+#
+# Default width: 72
+Set($MessageBoxWidth , 72);
+
+# Default wrapping: "HARD"  (choices "SOFT", "HARD")
+Set($MessageBoxWrap, "HARD");
+
 # if TrustHTMLAttachments is not defined, we will display them
 # as text. This prevents malicious HTML and javascript from being
 # sent in a request (although there is probably more to it than that)
@@ -310,6 +316,25 @@ Set($WebExternalAuto , undef);
 
 # Set($WebSessionClass , 'Apache::Session::File');
 
+# $MaxInlineBody is the maximum attachment size that we want to see
+# inline when viewing a transaction. 13456 is a random sane-sounding
+# default.
+
+Set($MaxInlineBody, 13456);
+
+# $MyTicketsLength is the length of the table on the front page.
+# For some people, the default of 10 isn't big enough to get a feel for
+# how much work needs to be done before you get some time off.
+
+Set($MyTicketsLength, 10);
+
+# @MasonParameters is the list of parameters for the constructor of
+# HTML::Mason's Apache or CGI Handler.  This is normally only useful
+# for debugging, eg. profiling individual components with
+#     (preamble => 'my $p = MasonX::Profiler->new($m, $r);');
+
+@MasonParameters = () unless (@MasonParameters);
+
 # }}}
 
 # {{{ RT UTF-8 Settings
diff --git a/rt/etc/acl.Informix b/rt/etc/acl.Informix
new file mode 100644
index 000000000..bca0408dd
--- /dev/null
+++ b/rt/etc/acl.Informix
@@ -0,0 +1,5 @@
+sub acl {
+return  (
+"GRANT RESOURCE TO ${RT::DatabaseUser};");
+}
+1;
diff --git a/rt/etc/acl.Oracle b/rt/etc/acl.Oracle
index c8667c031..ac29215c2 100644
--- a/rt/etc/acl.Oracle
+++ b/rt/etc/acl.Oracle
@@ -1,10 +1,10 @@
 sub acl {
 return (
-"CREATE USER ${RT::DatabaseUser} identified by ${RT::DatabasePassword}".
-"temporary tablespace TEMP" .
-"default tablespace USERS" .
-"quota unlimited on USERS;" ,
-"grant connect, resource to ${RT::DatabaseUser};",
-"exit;");
+"CREATE USER ${RT::DatabaseUser} identified by ${RT::DatabasePassword} ".
+"default tablespace USERS " .
+"temporary tablespace TEMP " .
+"quota unlimited on USERS" ,
+"grant connect, resource to ${RT::DatabaseUser}"
+);
 }
 1;
diff --git a/rt/etc/constraints.mysql b/rt/etc/constraints.mysql
index 33a037673..fd557d5e4 100644
--- a/rt/etc/constraints.mysql
+++ b/rt/etc/constraints.mysql
@@ -1,8 +1,5 @@
-#ALTER TABLE Users ADD FOREIGN KEY (Creator) REFERENCES Users(id);
-#ALTER TABLE Users ADD FOREIGN KEY (LastUpdatedBy) REFERENCES Users(id);
   ALTER TABLE Links ADD FOREIGN KEY (LocalBase) REFERENCES Tickets(id) ;
   ALTER TABLE Links ADD FOREIGN KEY (LocalTarget) REFERENCES Tickets(id);
-        ObjectId integer, #  FOREIGN KEY to Users or Groups, depending
   ALTER TABLE Tickets ADD FOREIGN KEY (Queue) REFERENCES Queues(id);
   ALTER TABLE Tickets ADD FOREIGN KEY (EffectiveId) REFERENCES Tickets(id);
   ALTER TABLE Tickets ADD FOREIGN KEY (Owner) REFERENCES Principals(id);
@@ -19,18 +16,11 @@
   ALTER TABLE Scrips ADD FOREIGN KEY (Queue) REFERENCES Queues(id);
   ALTER TABLE Scrips ADD FOREIGN KEY (Creator) REFERENCES Users(id);
   ALTER TABLE Scrips ADD FOREIGN KEY (LastUpdatedBy) REFERENCES Users(id);
-  PrincipalId integer NOT NULL  , #ALTER TABLE ADD FOREIGN KEY to principals
-  DelegatedBy integer NOT NULL default 0, #ALTER TABLE ADD FOREIGN KEY to principals with a userid
-  DelegatedFrom integer NOT NULL default 0, #ALTER TABLE ADD FOREIGN KEY to ACL
   ALTER TABLE ACL ADD FOREIGN KEY (PrincipalId) REFERENCES Principals(id);
   ALTER TABLE ACL ADD FOREIGN KEY (DelegatedBy) REFERENCES Principals(id);
   ALTER TABLE ACL ADD FOREIGN KEY (DelegatedFrom) REFERENCES ACL(id);
-  ALTER TABLE GroupMembers ADD FOREIGN KEY (GroupId) REFERENCES Principals(id);
+  ALTER TABLE GroupMembers ADD FOREIGN KEY (GroupId) REFERENCES Groups(id);
   ALTER TABLE GroupMembers ADD FOREIGN KEY (MemberId) REFERENCES Principals(id);
-        GroupId int, # ALTER TABLE ADD FOREIGN KEY to Principals
-        MemberId int, # ALTER TABLE ADD FOREIGN KEY to Principals
-        Via int, #ALTER TABLE ADD FOREIGN KEY to CachedGroupMembers. (may point to $self->id)
-        ImmediateParentId int, #ALTER TABLE ADD FOREIGN KEY to prinicpals.         
   ALTER TABLE CachedGroupMembers ADD FOREIGN KEY (ImmediateParentId) REFERENCES Principals(id);
   ALTER TABLE CachedGroupMembers ADD FOREIGN KEY (GroupId) REFERENCES Principals(id);
   ALTER TABLE CachedGroupMembers ADD FOREIGN KEY (MemberId) REFERENCES Principals(id);
@@ -43,7 +33,7 @@
   ALTER TABLE CustomFields ADD FOREIGN KEY (Queue) REFERENCES Queues(id);
   ALTER TABLE CustomFields ADD FOREIGN KEY (Creator) REFERENCES Users(id);
   ALTER TABLE CustomFields ADD FOREIGN KEY (LastUpdatedBy) REFERENCES Users(id);
-  ALTER TABLE TicketCustomFieldValues ADD FOREIGN KEY (Ticket) REFERENCES Ticketss(id);
+  ALTER TABLE TicketCustomFieldValues ADD FOREIGN KEY (Ticket) REFERENCES Tickets(id);
   ALTER TABLE TicketCustomFieldValues ADD FOREIGN KEY (CustomField) REFERENCES CustomFields(id);
   ALTER TABLE TicketCustomFieldValues ADD FOREIGN KEY (Creator) REFERENCES Users(id);
   ALTER TABLE TicketCustomFieldValues ADD FOREIGN KEY (LastUpdatedBy) REFERENCES Users(id);
diff --git a/rt/etc/drop.Informix b/rt/etc/drop.Informix
new file mode 100644
index 000000000..ce7cc0181
--- /dev/null
+++ b/rt/etc/drop.Informix
@@ -0,0 +1,19 @@
+DROP TABLE ACL;
+DROP TABLE ATTACHMENTS;
+DROP TABLE CACHEDGROUPMEMBERS;
+DROP TABLE CUSTOMFIELDS;
+DROP TABLE CUSTOMFIELDVALUES;
+DROP TABLE GROUPMEMBERS;
+DROP TABLE GROUPS;
+DROP TABLE LINKS;
+DROP TABLE PRINCIPALS;
+DROP TABLE QUEUES;
+DROP TABLE SCRIPACTIONS;
+DROP TABLE SCRIPCONDITIONS;
+DROP TABLE SCRIPS;
+DROP TABLE SESSIONS;
+DROP TABLE TEMPLATES;
+DROP TABLE TICKETCUSTOMFIELDVALUES;
+DROP TABLE TICKETS;
+DROP TABLE TRANSACTIONS;
+DROP TABLE USERS;
diff --git a/rt/etc/drop.Oracle b/rt/etc/drop.Oracle
new file mode 100644
index 000000000..dd11376f2
--- /dev/null
+++ b/rt/etc/drop.Oracle
@@ -0,0 +1,37 @@
+DROP TABLE ACL;
+DROP TABLE ATTACHMENTS;
+DROP TABLE CACHEDGROUPMEMBERS;
+DROP TABLE CUSTOMFIELDS;
+DROP TABLE CUSTOMFIELDVALUES;
+DROP TABLE GROUPMEMBERS;
+DROP TABLE GROUPS;
+DROP TABLE LINKS;
+DROP TABLE PRINCIPALS;
+DROP TABLE QUEUES;
+DROP TABLE SCRIPACTIONS;
+DROP TABLE SCRIPCONDITIONS;
+DROP TABLE SCRIPS;
+DROP TABLE SESSIONS;
+DROP TABLE TEMPLATES;
+DROP TABLE TICKETCUSTOMFIELDVALUES;
+DROP TABLE TICKETS;
+DROP TABLE TRANSACTIONS;
+DROP TABLE USERS;
+DROP SEQUENCE ACL_seq;
+DROP SEQUENCE ATTACHMENTS_seq;
+DROP SEQUENCE CACHEDGROUPMEMBERS_seq;
+DROP SEQUENCE CUSTOMFIELDS_seq;
+DROP SEQUENCE CUSTOMFIELDVALUES_seq;
+DROP SEQUENCE GROUPMEMBERS_seq;
+DROP SEQUENCE GROUPS_seq;
+DROP SEQUENCE LINKS_seq;
+DROP SEQUENCE PRINCIPALS_seq;
+DROP SEQUENCE QUEUES_seq;
+DROP SEQUENCE SCRIPACTIONS_seq;
+DROP SEQUENCE SCRIPCONDITIONS_seq;
+DROP SEQUENCE SCRIPS_seq;
+DROP SEQUENCE TEMPLATES_seq;
+DROP SEQUENCE TICKETCUSTOMFIELDVALUES_seq;
+DROP SEQUENCE TICKETS_seq;
+DROP SEQUENCE TRANSACTIONS_seq;
+DROP SEQUENCE USERS_seq;
diff --git a/rt/etc/initialdata b/rt/etc/initialdata
index 62b35ace2..e360c5daf 100644
--- a/rt/etc/initialdata
+++ b/rt/etc/initialdata
@@ -307,7 +307,7 @@ This is a comment.  It is not sent to the Requestor(s):
       Queue       => '0',
       Name        => 'Resolved',                 # loc
       Description => 'Ticket Resolved',          # loc
-      Content     => 'Subject: Ticket Resolved
+      Content     => 'Subject: Resolved: {$Ticket->Subject}
 
 According to our records, your request has been resolved. If you have any
 further questions or concerns, please respond to this message.
@@ -551,7 +551,7 @@ while (my $link = $links->Next) {
 require RT::Action::Notify; bless($self, 'RT::Action::Notify');
 $self->{Argument} = 'Requestor'; $self->Prepare;
 
-return $passed;
+return 0; # ignore $passed;
 # ------------------------------------------------------------------- #
 	],
        CustomCommitCode => '"never needed"',
diff --git a/rt/etc/schema.Informix b/rt/etc/schema.Informix
new file mode 100644
index 000000000..ca6173f36
--- /dev/null
+++ b/rt/etc/schema.Informix
@@ -0,0 +1,342 @@
+-- This schema was adopted from the oracle schema by
+-- Andre Koppel. 
+-- Version 0.2 Date 2003.10.21
+-- The work is still in progress
+
+CREATE TABLE Attachments (
+  	id 		SERIAL,
+  	TransactionId	INTEGER NOT NULL,
+	Parent 		INTEGER DEFAULT 0 NOT NULL, 
+  	MessageId 	VARCHAR(160),
+  	Subject 	VARCHAR(255),
+  	Filename 	VARCHAR(255),
+  	ContentType 	VARCHAR(80),
+  	ContentEncoding VARCHAR(80),
+  	Content 	BYTE,
+  	Headers 	BYTE,
+	Creator 	INTEGER DEFAULT 0 NOT NULL,
+  	Created 	DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+); 
+CREATE INDEX Attachments1 ON Attachments (Parent);
+CREATE INDEX Attachments2 ON Attachments (TransactionId);
+CREATE INDEX Attachments3 ON Attachments (Parent, TransactionId);
+
+
+CREATE TABLE Queues (
+	id 			SERIAL,
+	Name 			VARCHAR(200) DEFAULT '' NOT NULL,
+	Description 		VARCHAR(255) DEFAULT NULL,
+	CorrespondAddress 	VARCHAR(120) DEFAULT NULL,
+	CommentAddress 		VARCHAR(120) DEFAULT NULL,
+	InitialPriority 	INTEGER DEFAULT 0 NOT NULL,
+	FinalPriority 		INTEGER DEFAULT 0 NOT NULL,
+	DefaultDueIn 		INTEGER DEFAULT 0 NOT NULL,
+	Creator 		INTEGER DEFAULT 0 NOT NULL,
+	Created 		DATETIME YEAR TO SECOND,
+	LastUpdatedBy 		INTEGER DEFAULT 0 NOT NULL,
+	LastUpdated		DATETIME YEAR TO SECOND,
+	Disabled 		INTEGER DEFAULT 0 NOT NULL,
+        PRIMARY KEY (id)
+);
+CREATE UNIQUE INDEX Queues1 ON Queues (Name);
+CREATE INDEX Queues2 ON Queues (Disabled);
+
+
+CREATE TABLE Links (
+  	id 		SERIAL,
+	Base 		VARCHAR(240) DEFAULT NULL,
+	Target 		VARCHAR(240) DEFAULT NULL,
+  	Type 		VARCHAR(20) DEFAULT '' NOT NULL,
+	LocalTarget	INTEGER DEFAULT 0 NOT NULL,
+	LocalBase	INTEGER DEFAULT 0 NOT NULL,
+	LastUpdatedBy 	INTEGER DEFAULT 0 NOT NULL,
+  	LastUpdated 	DATETIME YEAR TO SECOND,
+	Creator 	INTEGER DEFAULT 0 NOT NULL,
+  	Created 	DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+);
+-- CREATE UNIQUE INDEX Links1 ON Links (Base, Target, Type);
+CREATE INDEX Links2 ON Links (Base, Type);
+CREATE INDEX Links3 ON Links (Target, Type);
+CREATE INDEX Links4 ON Links(Type,LocalBase);
+
+
+CREATE TABLE Principals (
+	id		SERIAL,
+	PrincipalType	VARCHAR(16) DEFAULT '' NOT NULL,
+	ObjectId	INTEGER DEFAULT 0,
+	Disabled	INTEGER DEFAULT 0 NOT NULL,
+        PRIMARY KEY (id)
+);
+CREATE INDEX Principals2 ON Principals (ObjectId);
+
+
+CREATE TABLE Groups (
+	id 		SERIAL,
+	Name 		VARCHAR(200) DEFAULT NULL,
+	Description 	VARCHAR(255) DEFAULT NULL,
+	Domain		VARCHAR(64) DEFAULT '',
+	Type		VARCHAR(64) DEFAULT '',
+	Instance	INTEGER DEFAULT 0 NOT NULL,
+--	Instance	VARCHAR(64) DEFAULT '' NOT NULL,
+        PRIMARY KEY (id)
+);
+CREATE INDEX Groups1 ON Groups (Domain, Instance, Type, id);
+CREATE INDEX Groups2 ON Groups (Type, Instance, Domain);
+
+
+CREATE TABLE ScripConditions (
+ 	id			SERIAL,
+	Name 			VARCHAR(200),
+	Description 		VARCHAR(255),
+	ExecModule		VARCHAR(60),
+	Argument		VARCHAR(255),
+	ApplicableTransTypes	VARCHAR(60),
+  	Creator 		INTEGER DEFAULT 0 NOT NULL,
+  	Created 		DATETIME YEAR TO SECOND,
+  	LastUpdatedBy 		INTEGER DEFAULT 0 NOT NULL,
+  	LastUpdated		DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+);
+
+
+CREATE TABLE Transactions (
+  	id 			SERIAL,
+  	EffectiveTicket 	INTEGER DEFAULT 0 NOT NULL,
+  	Ticket 			INTEGER DEFAULT 0 NOT NULL,
+  	TimeTaken 		INTEGER DEFAULT 0 NOT NULL,
+  	Type 			VARCHAR(20),
+  	Field 			VARCHAR(40),
+  	OldValue 		VARCHAR(255),
+  	NewValue 		VARCHAR(255),
+  	Data 			VARCHAR(255),
+  	Creator 		INTEGER DEFAULT 0 NOT NULL,
+  	Created 		DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+);
+CREATE INDEX Transactions1 ON Transactions (Ticket);
+CREATE INDEX Transactions2 ON Transactions (EffectiveTicket);
+
+
+CREATE TABLE Scrips (
+  	id 		SERIAL,	
+	Description	VARCHAR(255) DEFAULT '',
+	ScripCondition 	INTEGER DEFAULT 0 NOT NULL,
+	ScripAction	INTEGER DEFAULT 0 NOT NULL,
+	ConditionRules	BYTE,
+	ActionRules	BYTE,
+	CustomIsApplicableCode	BYTE,
+	CustomPrepareCode	BYTE,
+	CustomCommitCode	BYTE,
+	Stage		VARCHAR(32),
+	Queue		INTEGER DEFAULT 0 NOT NULL,
+	Template	INTEGER DEFAULT 0 NOT NULL,
+  	Creator 	INTEGER DEFAULT 0 NOT NULL,
+  	Created 	DATETIME YEAR TO SECOND,
+  	LastUpdatedBy 	INTEGER DEFAULT 0 NOT NULL,
+  	LastUpdated 	DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+);
+
+
+CREATE TABLE ACL (
+	id 		SERIAL,
+	PrincipalType 	VARCHAR(25) NOT NULL,
+	PrincipalId 	INTEGER NOT NULL,
+	RightName	VARCHAR(25) NOT NULL,
+	ObjectType	VARCHAR(25) NOT NULL,
+	ObjectId	INTEGER DEFAULT 0 NOT NULL,
+	DelegatedBy	INTEGER DEFAULT 0 NOT NULL,
+	DelegatedFrom	INTEGER DEFAULT 0 NOT NULL,
+        PRIMARY KEY (id)
+);
+CREATE INDEX ACL1 ON ACL(RightName, ObjectType, ObjectId, PrincipalType, PrincipalId);
+
+
+CREATE TABLE GroupMembers (
+	id 		SERIAL,
+	GroupId 	INTEGER DEFAULT 0 NOT NULL,
+	MemberId 	INTEGER DEFAULT 0 NOT NULL,
+        PRIMARY KEY (id)
+);
+CREATE UNIQUE INDEX GroupMembers1 ON GroupMembers (GroupId, MemberId);
+
+
+CREATE TABLE CachedGroupMembers (
+	id		SERIAL,
+	GroupId		INTEGER DEFAULT 0,
+	MemberId	INTEGER DEFAULT 0,
+	Via		INTEGER DEFAULT 0,
+	ImmediateParentId	INTEGER DEFAULT 0,
+	Disabled	INTEGER DEFAULT 0 NOT NULL,
+        PRIMARY KEY (id)
+);
+CREATE INDEX DisGrouMem ON CachedGroupMembers (GroupId, MemberId, Disabled);
+CREATE INDEX GrouMem ON CachedGroupMembers (GroupId, MemberId);
+
+
+CREATE TABLE Users (
+  	id 			SERIAL,
+  	Name 			VARCHAR(200) NOT NULL,
+  	Password 		VARCHAR(40),
+  	Comments 		BYTE,
+  	Signature 		BYTE,
+  	EmailAddress 		VARCHAR(120),
+  	FreeFormContactInfo 	BYTE,
+	Organization		VARCHAR(200),
+  	RealName 		VARCHAR(120),
+  	NickName 		VARCHAR(16),
+  	Lang 			VARCHAR(16),
+	EmailEncoding		VARCHAR(16),
+	WebEncoding		VARCHAR(16),
+	ExternalContactInfoId	VARCHAR(100),
+	ContactInfoSystem	VARCHAR(30),
+	ExternalAuthId 		VARCHAR(100),
+	AuthSystem		VARCHAR(30),
+	Gecos			VARCHAR(16),
+  	HomePhone 		VARCHAR(30),
+  	WorkPhone 		VARCHAR(30),
+  	MobilePhone 		VARCHAR(30),
+  	PagerPhone 		VARCHAR(30),
+  	Address1	 	VARCHAR(200),
+  	Address2 		VARCHAR(200),
+  	City 			VARCHAR(100),
+  	State 			VARCHAR(100),
+  	Zip 			VARCHAR(16),
+  	Country 		VARCHAR(50),
+	Timezone		VARCHAR(50),
+	PGPKey			BYTE,
+  	Creator 		INTEGER DEFAULT 0 NOT NULL,
+  	Created 		DATETIME YEAR TO SECOND,
+  	LastUpdatedBy 		INTEGER DEFAULT 0 NOT NULL,
+  	LastUpdated 		DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+);
+-- CREATE UNIQUE INDEX Users1 ON Users (Name);
+CREATE INDEX Users2 ON Users (Name);
+CREATE INDEX Users3 ON Users (id, EmailAddress);
+CREATE INDEX Users4 ON Users (EmailAddress);
+
+
+CREATE TABLE Tickets (
+  	id			SERIAL,
+  	EffectiveId		INTEGER DEFAULT 0 NOT NULL,
+  	Queue 			INTEGER DEFAULT 0 NOT NULL,
+  	Type 			VARCHAR(16), 		
+  	IssueStatement 		INTEGER DEFAULT 0 NOT NULL,
+  	Resolution 		INTEGER DEFAULT 0 NOT NULL,
+  	Owner 			INTEGER DEFAULT 0 NOT NULL,
+  	Subject			VARCHAR(200) DEFAULT '[no subject]', 
+  	InitialPriority 	INTEGER DEFAULT 0 NOT NULL,
+  	FinalPriority 		INTEGER DEFAULT 0 NOT NULL,
+  	Priority 		INTEGER DEFAULT 0 NOT NULL,
+	TimeEstimated		INTEGER DEFAULT 0 NOT NULL,
+  	TimeWorked 		INTEGER DEFAULT 0 NOT NULL,
+  	Status 			VARCHAR(10), 		
+	TimeLeft 		INTEGER DEFAULT 0 NOT NULL,
+  	Told 			DATETIME YEAR TO SECOND,
+	Starts			DATETIME YEAR TO SECOND,
+	Started			DATETIME YEAR TO SECOND,
+  	Due 			DATETIME YEAR TO SECOND,
+	Resolved		DATETIME YEAR TO SECOND,
+  	LastUpdatedBy 		INTEGER DEFAULT 0 NOT NULL,
+  	LastUpdated 		DATETIME YEAR TO SECOND,
+	Creator 		INTEGER DEFAULT 0 NOT NULL,
+  	Created 		DATETIME YEAR TO SECOND,
+  	Disabled 		INTEGER DEFAULT 0 NOT NULL,
+        PRIMARY KEY (id)
+);
+CREATE INDEX Tickets1 ON Tickets (Queue, Status);
+CREATE INDEX Tickets2 ON Tickets (Owner);
+CREATE INDEX Tickets3 ON Tickets (EffectiveId);
+CREATE INDEX Tickets4 ON Tickets (id, Status);
+CREATE INDEX Tickets5 ON Tickets (id, EffectiveId);
+CREATE INDEX Tickets6 ON Tickets (EffectiveId, Type);
+
+
+CREATE TABLE ScripActions (
+  id		SERIAL,
+  Name		VARCHAR(200),
+  Description	VARCHAR(255),
+  ExecModule	VARCHAR(60),
+  Argument	VARCHAR(255),
+  Creator	INTEGER DEFAULT 0 NOT NULL,
+  Created	DATETIME YEAR TO SECOND,
+  LastUpdatedBy	INTEGER DEFAULT 0 NOT NULL,
+  LastUpdated	DATETIME YEAR TO SECOND,
+  PRIMARY KEY (id)
+);
+
+
+CREATE TABLE Templates (
+  	id 		SERIAL,
+	Queue 		INTEGER DEFAULT 0 NOT NULL,
+	Name		VARCHAR(200) NOT NULL,
+	Description	VARCHAR(255),
+	Type		VARCHAR(16),
+  	Language 	VARCHAR(16), 
+  	TranslationOf 	INTEGER DEFAULT 0 NOT NULL,
+  	Content 	BYTE,
+  	LastUpdated 	DATETIME YEAR TO SECOND,
+  	LastUpdatedBy 	INTEGER DEFAULT 0 NOT NULL,
+  	Creator 	INTEGER DEFAULT 0 NOT NULL,
+  	Created 	DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+);
+
+
+CREATE TABLE TicketCustomFieldValues (
+	id		SERIAL,
+	Ticket		INTEGER NOT NULL,
+	CustomField	INTEGER NOT NULL,
+	Content		VARCHAR(255),
+	Creator		INTEGER DEFAULT 0 NOT NULL,
+	Created		DATETIME YEAR TO SECOND,
+	LastUpdatedBy	INTEGER DEFAULT 0 NOT NULL,
+	LastUpdated	DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+);
+
+CREATE INDEX TicketCustomFieldValues1 ON TicketCustomFieldValues (CustomField,Ticket,Content); 
+CREATE INDEX TicketCustomFieldValues2 ON TicketCustomFieldValues (CustomField,Ticket); 
+
+CREATE TABLE CustomFields (
+	id		SERIAL,
+	Name		VARCHAR(200),
+	Type		VARCHAR(200),
+	Queue		INTEGER DEFAULT 0 NOT NULL,
+	Description	VARCHAR(255),
+	SortOrder	INTEGER DEFAULT 0 NOT NULL,
+	Creator		INTEGER DEFAULT 0 NOT NULL,
+	Created		DATETIME YEAR TO SECOND,
+	LastUpdatedBy	INTEGER DEFAULT 0 NOT NULL,
+	LastUpdated	DATETIME YEAR TO SECOND,
+	Disabled	SMALLINT DEFAULT 0 NOT NULL,
+        PRIMARY KEY (id)
+);
+CREATE INDEX CustomFields1 ON CustomFields (Disabled, Queue);
+
+
+CREATE TABLE CustomFieldValues (
+	id		SERIAL,
+	CustomField	INTEGER NOT NULL,
+	Name		VARCHAR(200),
+	Description	VARCHAR(255),
+	SortOrder	INTEGER DEFAULT 0 NOT NULL,
+	Creator		INTEGER DEFAULT 0 NOT NULL,
+	Created		DATETIME YEAR TO SECOND,
+	LastUpdatedBy	INTEGER DEFAULT 0 NOT NULL,
+	LastUpdated	DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+);
+
+CREATE INDEX CustomFieldValues1 ON CustomFieldValues (CustomField);
+
+CREATE TABLE sessions (
+	id		VARCHAR(32) NOT NULL,
+	a_session	BYTE,
+	LastUpdated	DATETIME YEAR TO SECOND,
+        PRIMARY KEY (id)
+);
+
diff --git a/rt/etc/schema.Oracle b/rt/etc/schema.Oracle
index 0c14cb39d..95cfda2fd 100644
--- a/rt/etc/schema.Oracle
+++ b/rt/etc/schema.Oracle
@@ -1,202 +1,198 @@
-CREATE SEQUENCE KEYWORDSELECTS_seq;
-CREATE TABLE KeywordSelects (
-	id		NUMBER(11, 0) PRIMARY KEY,
-	Name		VARCHAR2(255),
-	Keyword		NUMBER(11, 0),
-	Single		NUMBER(11, 0),
-	Depth		NUMBER(11, 0) DEFAULT 0,
-	ObjectType	VARCHAR2(32) NOT NULL,
-	ObjectField	VARCHAR2(32),
-	ObjectValue	VARCHAR2(255),
-	Disabled		NUMBER(11, 0) DEFAULT 0
-);
-
-CREATE INDEX KeywordSelects1 ON KeywordSelects (Keyword);
-CREATE INDEX KeywordSelects2 ON 
-	KeywordSelects(ObjectType, ObjectField, ObjectValue);
-
-
 CREATE SEQUENCE ATTACHMENTS_seq;
 CREATE TABLE Attachments (
-  	id 		NUMBER(11,0) PRIMARY KEY,
+  	id 		NUMBER(11,0) 
+			CONSTRAINT Attachments_Key PRIMARY KEY,
   	TransactionId	NUMBER(11,0) NOT NULL,
-  	Parent 		NUMBER(11,0), 		
+	Parent 		NUMBER(11,0) DEFAULT 0 NOT NULL, 
   	MessageId 	VARCHAR2(160),
   	Subject 	VARCHAR2(255),
   	Filename 	VARCHAR2(255),
   	ContentType 	VARCHAR2(80),
-  	ContentEncoding 	VARCHAR2(80),
+  	ContentEncoding VARCHAR2(80),
   	Content 	CLOB,
   	Headers 	CLOB,
-  	Creator 	NUMBER(11,0),
-  	Created 	DATE,
-  	Disabled 	NUMBER(11,0) DEFAULT 0
+	Creator 	NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Created 	DATE
 );
+CREATE INDEX Attachments2 ON Attachments (TransactionId);
+CREATE INDEX Attachments3 ON Attachments (Parent, TransactionId);
+
 
 CREATE SEQUENCE QUEUES_seq;
 CREATE TABLE Queues (
- 	id 			NUMBER(11, 0) PRIMARY KEY,
-	Name 			VARCHAR2(40) NOT NULL UNIQUE,
-	Description 		VARCHAR2(120),
- 	CorrespondAddress 	VARCHAR2(40),
- 	CommentAddress 		VARCHAR2(40),
- 	InitialPriority 	NUMBER(11, 0),		
- 	FinalPriority 		NUMBER(11, 0),
- 	DefaultDueIn 		NUMBER(11, 0),
-  	Creator 		NUMBER(11, 0),
-  	Created 		DATE,
-  	LastUpdatedBy 		NUMBER(11, 0),
-  	LastUpdated		DATE,
-  	Disabled 		NUMBER(11,0) DEFAULT 0
+	id 			NUMBER(11,0) 
+		CONSTRAINT Queues_Key PRIMARY KEY,
+	Name 			VARCHAR2(200) CONSTRAINT Queues_Name_Unique UNIQUE NOT NULL,
+	Description 		VARCHAR2(255),
+	CorrespondAddress 	VARCHAR2(120),
+	CommentAddress 		VARCHAR2(120),
+	InitialPriority 	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	FinalPriority 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	DefaultDueIn 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	Creator 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	Created 		DATE,
+	LastUpdatedBy 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	LastUpdated		DATE,
+	Disabled 		NUMBER(11,0) DEFAULT 0 NOT NULL
 );
+ CREATE  INDEX Queues1 ON Queues (lower(Name));
+CREATE INDEX Queues2 ON Queues (Disabled);
+
 
 CREATE SEQUENCE LINKS_seq;
 CREATE TABLE Links (
-  	id 		NUMBER(11,0) PRIMARY KEY,
-  	Base 		VARCHAR2(255),
-  	Target 		VARCHAR2(255),
+  	id 		NUMBER(11,0) 
+		CONSTRAINT Links_Key PRIMARY KEY,
+	Base 		VARCHAR2(240),
+	Target 		VARCHAR2(240),
   	Type 		VARCHAR2(20) NOT NULL,
-	LocalTarget	NUMBER(11,0),
-	LocalBase	NUMBER(11,0),
-  	LastUpdatedBy 	NUMBER(11,0),
+	LocalTarget	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	LocalBase	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	LastUpdatedBy 	NUMBER(11,0) DEFAULT 0 NOT NULL,
   	LastUpdated 	DATE,
-  	Creator 	NUMBER(11,0),
+	Creator 	NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Created 	DATE
 );
-
 CREATE UNIQUE INDEX Links1 ON Links (Base, Target, Type);
-
+CREATE INDEX Links2 ON Links (Base, Type);
+CREATE INDEX Links3 ON Links (Target, Type);
+CREATE INDEX Links4 ON Links(Type,LocalBase);
+
+
+CREATE SEQUENCE PRINCIPALS_seq;
+CREATE TABLE Principals (
+	id		NUMBER(11,0) 
+		CONSTRAINT Principals_Key PRIMARY KEY,
+	PrincipalType	VARCHAR2(16),
+	ObjectId	NUMBER(11,0),
+	Disabled	NUMBER(11,0) DEFAULT 0 NOT NULL
+);
+CREATE UNIQUE  INDEX Principals2 ON Principals (ObjectId);
 
 
 CREATE SEQUENCE GROUPS_seq;
 CREATE TABLE Groups (
-	id 		NUMBER(11,0) PRIMARY KEY,
-	Name 		VARCHAR2(16) UNIQUE,
-	Description 	VARCHAR(64),
-	Pseudo		NUMBER(11,0) DEFAULT 0
-);
-
-CREATE SEQUENCE WATCHERS_seq;
-CREATE TABLE Watchers (
-   	id 		NUMBER(11,0) PRIMARY KEY,
-   	Type 		VARCHAR2(16), 	
-   	Scope 		VARCHAR2(16),	
-   	Value 		NUMBER(11,0),	
-   	Email 		VARCHAR2(255),  
-   	Quiet 		NUMBER(11,0),	
-   	Owner 		NUMBER(11,0),	
-   	Creator 	NUMBER(11,0),
-   	Created 	DATE,
-   	LastUpdatedBy 	NUMBER(11,0),
-   	LastUpdated 	DATE
+	id 		NUMBER(11,0) 
+		CONSTRAINT Groups_Key PRIMARY KEY,
+	Name 		VARCHAR2(200),
+	Description 	VARCHAR2(255),
+	Domain		VARCHAR2(64),
+	Type		VARCHAR2(64),
+	Instance	NUMBER(11,0) DEFAULT 0 -- NOT NULL
+--	Instance	VARCHAR2(64)
 );
-
+CREATE INDEX Groups1 ON Groups (lower( Domain), Instance, lower(Type), id);
+CREATE INDEX Groups2 ON Groups (lower(Type), Instance, lower(Domain));
 
 
 CREATE SEQUENCE SCRIPCONDITIONS_seq;
 CREATE TABLE ScripConditions (
- 	id 			NUMBER(11, 0) PRIMARY KEY,
-	Name 			VARCHAR2(255),
+ 	id 			NUMBER(11, 0) 
+		CONSTRAINT ScripConditions_Key PRIMARY KEY,
+	Name 			VARCHAR2(200),
 	Description 		VARCHAR2(255),
 	ExecModule		VARCHAR2(60),
 	Argument		VARCHAR2(255),
 	ApplicableTransTypes	VARCHAR2(60),
-  	Creator 		NUMBER(11, 0),
+  	Creator 		NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Created 		DATE,
-  	LastUpdatedBy 		NUMBER(11, 0),
+  	LastUpdatedBy 		NUMBER(11,0) DEFAULT 0 NOT NULL,
   	LastUpdated		DATE
 );
 
 
 CREATE SEQUENCE TRANSACTIONS_seq;
 CREATE TABLE Transactions (
-  	id 			NUMBER(11,0) PRIMARY KEY,
-  	EffectiveTicket 	NUMBER(11,0),
-  	Ticket 			NUMBER(11,0),
-  	TimeTaken 		NUMBER(11,0),
+  	id 			NUMBER(11,0) 
+		CONSTRAINT Transactions_Key PRIMARY KEY,
+  	EffectiveTicket 	NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Ticket 			NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	TimeTaken 		NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Type 			VARCHAR2(20),
   	Field 			VARCHAR2(40),
   	OldValue 		VARCHAR2(255),
   	NewValue 		VARCHAR2(255),
-  	Data 			VARCHAR2(100),
-  	Creator 		NUMBER(11,0),
-  	Created 		DATE,
-  	Disabled 		NUMBER(11,0) DEFAULT 0
+  	Data 			VARCHAR2(255),
+  	Creator 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Created 		DATE
 );
+CREATE INDEX Transactions1 ON Transactions (Ticket);
+CREATE INDEX Transactions2 ON Transactions (EffectiveTicket);
+
 
 CREATE SEQUENCE SCRIPS_seq;
 CREATE TABLE Scrips (
-  	id 		NUMBER(11,0) PRIMARY KEY,	
-	ScripCondition 	NUMBER(11,0),
-	ScripAction	NUMBER(11,0),
+  	id 		NUMBER(11,0) 
+		CONSTRAINT Scrips_Key PRIMARY KEY,	
+	Description	VARCHAR2(255),
+	ScripCondition 	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	ScripAction	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	ConditionRules	CLOB,
+	ActionRules	CLOB,
+	CustomIsApplicableCode	CLOB,
+	CustomPrepareCode	CLOB,
+	CustomCommitCode	CLOB,
 	Stage		VARCHAR2(32),
-	Queue		NUMBER(11,0),
-	Template	NUMBER(11,0),
-  	Creator 	NUMBER(11,0),
+	Queue		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	Template	NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Creator 	NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Created 	DATE,
-  	LastUpdatedBy 	NUMBER(11,0),
+  	LastUpdatedBy 	NUMBER(11,0) DEFAULT 0 NOT NULL,
   	LastUpdated 	DATE  
 );
 
 
-
-
 CREATE SEQUENCE ACL_seq;
 CREATE TABLE ACL (
-	id 		NUMBER(11,0) PRIMARY KEY,
-	PrincipalId 	NUMBER(11,0),
-	PrincipalType 	VARCHAR2(25),
-	RightName	VARCHAR2(25),
-	RightScope	VARCHAR2(25),
-	RightAppliesTo  NUMBER(11,0)
+	id 		NUMBER(11,0) 
+		CONSTRAINT ACL_Key PRIMARY KEY,
+	PrincipalType 	VARCHAR2(25) NOT NULL,
+	PrincipalId 	NUMBER(11,0) NOT NULL,
+	RightName	VARCHAR2(25) NOT NULL,
+	ObjectType	VARCHAR2(25) NOT NULL,
+	ObjectId	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	DelegatedBy	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	DelegatedFrom	NUMBER(11,0) DEFAULT 0 NOT NULL
 );
+CREATE INDEX ACL1 ON ACL(RightName, ObjectType, ObjectId, PrincipalType, PrincipalId);
+
 
 CREATE SEQUENCE GROUPMEMBERS_seq;
 CREATE TABLE GroupMembers (
-	id 		NUMBER(11,0) PRIMARY KEY,
-	GroupId 	NUMBER(11,0),
-	UserId 		NUMBER(11,0) 
+	id 		NUMBER(11,0) 
+		CONSTRAINT GroupMembers_Key PRIMARY KEY,
+	GroupId 	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	MemberId 	NUMBER(11,0) DEFAULT 0 NOT NULL
 );
-
-CREATE UNIQUE INDEX GroupMembers1 ON GroupMembers (GroupId, UserId);
-
-
-CREATE SEQUENCE OBJECTKEYWORDS_seq;
-CREATE TABLE ObjectKeywords (
-  id 		NUMBER(11,0)  PRIMARY KEY,
-  Keyword	NUMBER(11,0) NOT NULL,
-  KeywordSelect NUMBER(11,0)  NOT NULL,
-  ObjectType	VARCHAR2(32) NOT NULL,
-  ObjectId	NUMBER(11,0) NOT NULL
-);
-
-CREATE UNIQUE INDEX ObjectKeywords1 ON ObjectKeywords
-	(ObjectId, ObjectType, KeywordSelect, Keyword);
-CREATE INDEX ObjectKeywords3 ON ObjectKeywords (Keyword);
-
-CREATE SEQUENCE KEYWORDS_seq;
-CREATE TABLE Keywords (
-	id		NUMBER(11, 0) PRIMARY KEY,
-	Name		VARCHAR2(255) NOT NULL,
-	Description	VARCHAR2(255),
-	Parent		NUMBER(11, 0),
-	Disabled		NUMBER(11, 0) DEFAULT 0
+CREATE UNIQUE INDEX GroupMembers1 ON GroupMembers (GroupId, MemberId);
+
+
+CREATE SEQUENCE CachedGroupMembers_seq;
+CREATE TABLE CachedGroupMembers (
+	id		NUMBER(11,0) 
+		CONSTRAINT CachedGroupMembers_Key PRIMARY KEY,
+	GroupId		NUMBER(11,0),
+	MemberId	NUMBER(11,0),
+	Via		NUMBER(11,0),
+	ImmediateParentId	NUMBER(11,0),
+	Disabled	NUMBER(11,0) DEFAULT 0 NOT NULL
 );
+CREATE INDEX DisGrouMem ON CachedGroupMembers (GroupId, MemberId, Disabled);
+CREATE INDEX GrouMem ON CachedGroupMembers (GroupId, MemberId);
 
-CREATE UNIQUE INDEX Keywords1 ON Keywords (Name, Parent);
-CREATE INDEX Keywords3 ON Keywords (Parent);
 
 CREATE SEQUENCE USERS_seq;
 CREATE TABLE Users (
-  	id 			NUMBER(11,0) PRIMARY KEY,
-  	Name 			VARCHAR2(120) NOT NULL UNIQUE,
+  	id 			NUMBER(11,0) 
+		CONSTRAINT Users_Key PRIMARY KEY,
+  	Name 			VARCHAR2(200) CONSTRAINT Users_Name_Unique 
+		unique  NOT NULL,
   	Password 		VARCHAR2(40),
   	Comments 		CLOB,
   	Signature 		CLOB,
   	EmailAddress 		VARCHAR2(120),
   	FreeFormContactInfo 	CLOB,
 	Organization		VARCHAR2(200),
-	Privileged		NUMBER(11,0),
   	RealName 		VARCHAR2(120),
   	NickName 		VARCHAR2(16),
   	Lang 			VARCHAR2(16),
@@ -217,71 +213,142 @@ CREATE TABLE Users (
   	State 			VARCHAR2(100),
   	Zip 			VARCHAR2(16),
   	Country 		VARCHAR2(50),
-  	Creator 		NUMBER(11,0),
+	Timezone		VARCHAR2(50),
+	PGPKey			CLOB,
+  	Creator 		NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Created 		DATE,
-  	LastUpdatedBy 		NUMBER(11,0),
-  	LastUpdated 		DATE,
-	Disabled			NUMBER(11,0) DEFAULT 0
+  	LastUpdatedBy 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	LastUpdated 		DATE
 );
+-- CREATE UNIQUE INDEX Users1 ON Users (Name);
 
-
+CREATE INDEX Users2 ON Users( LOWER(name));
+CREATE INDEX Users4 ON Users (lower(EmailAddress));
 
 
 CREATE SEQUENCE TICKETS_seq;
 CREATE TABLE Tickets (
-  	id			NUMBER(11, 0) PRIMARY KEY,
-  	EffectiveId		NUMBER(11, 0),
-  	Queue 			NUMBER(11,0),
+       id                      NUMBER(11, 0) 
+               CONSTRAINT Tickets_Key PRIMARY KEY,
+  	EffectiveId		NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Queue 			NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Type 			VARCHAR2(16), 		
-  	IssueStatement 		NUMBER(11,0), 	
-  	Resolution 		NUMBER(11,0),		
-  	Owner 			NUMBER(11,0),		
-  	Subject			VARCHAR2(200) DEFAULT '', 
-  	InitialPriority 	NUMBER(11,0) DEFAULT 0,
-  	FinalPriority 		NUMBER(11,0) DEFAULT 0,
-  	Priority 		NUMBER(11,0) DEFAULT 0,
+  	IssueStatement 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Resolution 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Owner 			NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Subject			VARCHAR2(200) DEFAULT '[no subject]', 
+  	InitialPriority 	NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	FinalPriority 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Priority 		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	TimeEstimated		NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	TimeWorked 		NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Status 			VARCHAR2(10), 		
-  	TimeWorked 		NUMBER(11,0) DEFAULT 0,
-	TimeLeft 		NUMBER(11,0) DEFAULT 0,
+	TimeLeft 		NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Told 			DATE,
 	Starts			DATE,
 	Started			DATE,
   	Due 			DATE,
 	Resolved		DATE,
-  	LastUpdatedBy 		NUMBER(11,0),
+  	LastUpdatedBy 		NUMBER(11,0) DEFAULT 0 NOT NULL,
   	LastUpdated 		DATE,
-	Creator 		NUMBER(11,0),
+	Creator 		NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Created 		DATE,
-  	Disabled 		NUMBER(11,0) DEFAULT 0
+  	Disabled 		NUMBER(11,0) DEFAULT 0 NOT NULL
 );
+CREATE INDEX Tickets1 ON Tickets (Queue, Status);
+CREATE INDEX Tickets2 ON Tickets (Owner);
+CREATE INDEX Tickets4 ON Tickets (id, Status);
+CREATE INDEX Tickets5 ON Tickets (id, EffectiveId);
+CREATE INDEX Tickets6 ON Tickets (EffectiveId, Type);
+
 
 CREATE SEQUENCE SCRIPACTIONS_seq;
 CREATE TABLE ScripActions (
-  id		NUMBER(11,0) PRIMARY KEY,
-  Name		VARCHAR2(255),
+  id		NUMBER(11,0) 
+		CONSTRAINT ScripActions_Key PRIMARY KEY,
+  Name		VARCHAR2(200),
   Description	VARCHAR2(255),
   ExecModule	VARCHAR2(60),
   Argument	VARCHAR2(255),
-  Creator	NUMBER(11,0),
+  Creator	NUMBER(11,0) DEFAULT 0 NOT NULL,
   Created	DATE,
-  LastUpdatedBy	NUMBER(11,0),
+  LastUpdatedBy	NUMBER(11,0) DEFAULT 0 NOT NULL,
   LastUpdated	DATE
 );
 
 
 CREATE SEQUENCE TEMPLATES_seq;
 CREATE TABLE Templates (
-  	id 		NUMBER(11,0) PRIMARY KEY,
+  	id 		NUMBER(11,0) 
+		CONSTRAINT Templates_Key PRIMARY KEY,
 	Queue 		NUMBER(11,0) DEFAULT 0 NOT NULL,
-	Name		VARCHAR2(40) NOT NULL UNIQUE,
-	Description	VARCHAR2(120),
+	Name		VARCHAR2(200) NOT NULL,
+	Description	VARCHAR2(255),
 	Type		VARCHAR2(16),
   	Language 	VARCHAR2(16), 
-  	TranslationOf 	NUMBER(11,0),
+  	TranslationOf 	NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Content 	CLOB,
   	LastUpdated 	DATE,
-  	LastUpdatedBy 	NUMBER(11,0),
-  	Creator 	NUMBER(11,0),
+  	LastUpdatedBy 	NUMBER(11,0) DEFAULT 0 NOT NULL,
+  	Creator 	NUMBER(11,0) DEFAULT 0 NOT NULL,
   	Created 	DATE
 );
 
+
+CREATE SEQUENCE TICKETCUSTOMFIELDVALUES_seq;
+CREATE TABLE TicketCustomFieldValues (
+	id		NUMBER(11,0) 
+		CONSTRAINT TicketCustomFieldValues_Key PRIMARY KEY,
+	Ticket		NUMBER(11,0),
+	CustomField	NUMBER(11,0) NOT NULL,
+	Content		VARCHAR2(255),
+	Creator		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	Created		DATE,
+	LastUpdatedBy	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	LastUpdated	DATE
+);
+
+CREATE INDEX TicketCustomFieldValues1 ON TicketCustomFieldValues (CustomField,Ticket,Content); 
+CREATE INDEX TicketCustomFieldValues2 ON TicketCustomFieldValues (CustomField,Ticket); 
+
+CREATE SEQUENCE CUSTOMFIELDS_seq;
+CREATE TABLE CustomFields (
+	id		NUMBER(11,0) 
+		CONSTRAINT CustomFields_Key PRIMARY KEY,
+	Name		VARCHAR2(200),
+	Type		VARCHAR2(200),
+	Queue		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	Description	VARCHAR2(255),
+	SortOrder	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	Creator		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	Created		DATE,
+	LastUpdatedBy	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	LastUpdated	DATE,
+	Disabled	NUMBER(11,0) DEFAULT 0 NOT NULL
+);
+CREATE INDEX CustomFields1 ON CustomFields (Disabled, Queue);
+
+
+CREATE SEQUENCE CUSTOMFIELDVALUES_seq;
+CREATE TABLE CustomFieldValues (
+	id		NUMBER(11,0) 
+		CONSTRAINT CustomFieldValues_Key PRIMARY KEY,
+	CustomField	NUMBER(11,0),
+	Name		VARCHAR2(200),
+	Description	VARCHAR2(255),
+	SortOrder	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	Creator		NUMBER(11,0) DEFAULT 0 NOT NULL,
+	Created		DATE,
+	LastUpdatedBy	NUMBER(11,0) DEFAULT 0 NOT NULL,
+	LastUpdated	DATE
+);
+
+CREATE INDEX CustomFieldValues1 ON CustomFieldValues (CustomField);
+
+CREATE TABLE sessions (
+	id		VARCHAR2(32) 
+		CONSTRAINT Sessions_Key PRIMARY KEY,
+	a_session	CLOB,
+	LastUpdated	DATE
+);
+
diff --git a/rt/etc/schema.Pg b/rt/etc/schema.Pg
index ba0d6fc6c..085c61595 100755
--- a/rt/etc/schema.Pg
+++ b/rt/etc/schema.Pg
@@ -3,9 +3,6 @@
 --
 ------------------------------------------------------------------
 
-BEGIN;
-
-
 
 
 --
@@ -93,6 +90,7 @@ CREATE TABLE Links (
 
 );
 CREATE UNIQUE INDEX Links1 ON Links (Base, Target, Type) ;
+CREATE INDEX Links4 ON Links(Type,LocalBase);
 
 -- }}}
 
@@ -136,7 +134,7 @@ CREATE TABLE Groups (
   Description varchar(255) NULL  ,
   Domain varchar(64),
   Type varchar(64),
-  Instance varchar(64),
+  Instance integer,
   PRIMARY KEY (id)
 
 );
@@ -192,7 +190,7 @@ CREATE TABLE Transactions (
   Field varchar(40) NULL  ,
   OldValue varchar(255) NULL  ,
   NewValue varchar(255) NULL  ,
-  Data varchar(100) NULL  ,
+  Data varchar(255) NULL  ,
 
   Creator integer NOT NULL DEFAULT 0  ,
   Created TIMESTAMP NULL  ,
@@ -500,6 +498,9 @@ CREATE TABLE TicketCustomFieldValues (
 
 );
 
+CREATE INDEX TicketCustomFieldValues1 ON TicketCustomFieldValues (CustomField,Ticket,Content); 
+CREATE INDEX TicketCustomFieldValues2 ON TicketCustomFieldValues (CustomField,Ticket); 
+
 -- }}}
 
 -- {{{ CustomFields
@@ -556,6 +557,8 @@ CREATE TABLE CustomFieldValues (
 
 );
 
+CREATE INDEX CustomFieldValues1 ON CustomFieldValues (CustomField);
+
 -- }}}
 
 -- {{{ Sessions
@@ -573,6 +576,3 @@ CREATE TABLE sessions (
 
 -- }}}
 
-
-
-COMMIT;
diff --git a/rt/etc/schema.SQLite b/rt/etc/schema.SQLite
index f24bdbdc1..b10ff46d1 100644
--- a/rt/etc/schema.SQLite
+++ b/rt/etc/schema.SQLite
@@ -58,6 +58,7 @@ CREATE TABLE Links (
   
 ) ;
 CREATE UNIQUE INDEX Links1 ON Links (Base, Target, Type) ;
+CREATE INDEX Links4 ON Links(Type,LocalBase);
 
 --- }}}
 
@@ -81,7 +82,7 @@ CREATE TABLE Groups (
   Description varchar(255) NULL  ,
   Domain varchar(64),
   Type varchar(64),
-  Instance varchar(64)
+  Instance integer
   
 ) ;
 
@@ -118,7 +119,7 @@ CREATE TABLE Transactions (
   Field varchar(40) NULL  ,
   OldValue varchar(255) NULL  ,
   NewValue varchar(255) NULL  ,
-  Data varchar(100) NULL  ,
+  Data varchar(255) NULL  ,
 
   Creator integer NULL  ,
   Created DATETIME NULL  
@@ -343,6 +344,9 @@ CREATE TABLE TicketCustomFieldValues (
   
 ) ;
 
+CREATE INDEX TicketCustomFieldValues1 ON TicketCustomFieldValues (CustomField,Ticket,Content); 
+CREATE INDEX TicketCustomFieldValues2 ON TicketCustomFieldValues (CustomField,Ticket); 
+
 --- }}}
 
 --- {{{ CustomFields
@@ -381,4 +385,6 @@ CREATE TABLE CustomFieldValues (
   
 ) ;
 
+CREATE INDEX CustomFieldValues1 ON CustomFieldValues (CustomField);
+
 --- }}}
diff --git a/rt/etc/schema.mysql b/rt/etc/schema.mysql
index 46f8ec562..14e92238f 100755
--- a/rt/etc/schema.mysql
+++ b/rt/etc/schema.mysql
@@ -62,6 +62,7 @@ CREATE TABLE Links (
 CREATE UNIQUE INDEX Links1 ON Links (Base, Target, Type) ;
 CREATE INDEX Links2 ON Links (Base,  Type) ;
 CREATE INDEX Links3 ON Links (Target,  Type) ;
+CREATE INDEX Links4 ON Links(Type,LocalBase);
 
 # }}}
 
@@ -87,7 +88,7 @@ CREATE TABLE Groups (
   Description varchar(255) NULL  ,
   Domain varchar(64),
   Type varchar(64),
-  Instance varchar(64),
+  Instance integer,
   PRIMARY KEY (id)
 ) TYPE=InnoDB;
 
@@ -125,7 +126,7 @@ CREATE TABLE Transactions (
   Field varchar(40) NULL  ,
   OldValue varchar(255) NULL  ,
   NewValue varchar(255) NULL  ,
-  Data varchar(100) NULL  ,
+  Data varchar(255) NULL  ,
 
   Creator integer NOT NULL DEFAULT 0  ,
   Created DATETIME NULL  ,
@@ -358,6 +359,9 @@ CREATE TABLE TicketCustomFieldValues (
   PRIMARY KEY (id)
 ) TYPE=InnoDB;
 
+CREATE INDEX TicketCustomFieldValues1 ON TicketCustomFieldValues (CustomField,Ticket,Content); 
+CREATE INDEX TicketCustomFieldValues2 ON TicketCustomFieldValues (CustomField,Ticket); 
+
 # }}}
 
 # {{{ CustomFields
@@ -399,6 +403,8 @@ CREATE TABLE CustomFieldValues (
   PRIMARY KEY (id)
 ) TYPE=InnoDB;
 
+CREATE INDEX CustomFieldValues1 ON CustomFieldValues (CustomField);
+ 
 # }}}
 
 # {{{ Sessions
diff --git a/rt/html/Admin/Elements/EditCustomField b/rt/html/Admin/Elements/EditCustomField
index a09600ba7..7baed168b 100644
--- a/rt/html/Admin/Elements/EditCustomField
+++ b/rt/html/Admin/Elements/EditCustomField
@@ -24,7 +24,7 @@
 <& /Elements/ListActions, actions => \@results &>
 
 
-<FORM METHOD=GET ACTION="CustomField.html">
+<FORM METHOD=POST ACTION="CustomField.html">
 <INPUT TYPE=HIDDEN NAME="CustomField" VALUE="<%$id %>">
 <INPUT TYPE=HIDDEN name="Queue" value="<%$Queue%>">
 
diff --git a/rt/html/Admin/Elements/EditCustomFieldValues b/rt/html/Admin/Elements/EditCustomFieldValues
index 64564adfb..2c9e6d082 100644
--- a/rt/html/Admin/Elements/EditCustomFieldValues
+++ b/rt/html/Admin/Elements/EditCustomFieldValues
@@ -25,7 +25,7 @@
 <ul>
 % while (my $v = $values->Next) {
 <li>
-<font size=-1 color="#336699"><%$v->SortOrder%>:</font>
+<INPUT TYPE="text" SIZE="2" NAME="CustomField-<%$CustomField->Id%>-SortOrder<%$v->Id()%>" VALUE="<%$v->SortOrder()%>">
 <input type="checkbox" name="CustomField-<%$CustomField->Id%>-DeleteValue" value="<%$v->id%>">
 <%$v->Name%>
 % if ($v->Description) {
diff --git a/rt/html/Admin/Elements/EditCustomFields b/rt/html/Admin/Elements/EditCustomFields
index a86b051d0..81c984d29 100644
--- a/rt/html/Admin/Elements/EditCustomFields
+++ b/rt/html/Admin/Elements/EditCustomFields
@@ -26,44 +26,43 @@
 <TABLE>
 <TR>
 <TD VALIGN=TOP>
-<%$caption%>:<BR>
+<h2><%$caption%></h2>
 </TD></TR></TABLE>
 % if ($CustomFields->Count == 0 ) {
 <P><i><&|/l&>(No custom fields)</&></i></P>
 % } else {
-<TABLE>
-
-<TR>
-<TD ROWSPAN="<% $CustomFields->Count %>">
-<UL>
-% while (my $CustomFieldObj = $CustomFields->Next) { 
-<LI><A HREF="CustomField.html?Queue=<%$id%>&CustomField=<%$CustomFieldObj->id()%>"><b><%$CustomFieldObj->Name%></b></a> (<% $CustomFieldObj->FriendlyType %>)<br>
-<%$CustomFieldObj->Description%>
-</LI>
-% }
-</UL>
-</TD>
-
+<TABLE cellspacing=0 cellpadding=2>
 % my $count;
 % while (my $CustomFieldObj = $CustomFields->Next) { 
+<TR>
+  <TD valign="TOP">
+% if ($CustomFieldObj->Name) {
+    <A HREF="CustomField.html?Queue=<%$id%>&CustomField=<%$CustomFieldObj->id()%>"><b><%$CustomFieldObj->Name%></b></a><br>
+% } else {
+    <A HREF="CustomField.html?Queue=<%$id%>&CustomField=<%$CustomFieldObj->id()%>"><i>(<%loc("no name")%>)</i></a><br>
+% }
+    <%$CustomFieldObj->Description%>
+  </TD>
+  <TD valign="TOP">
+    <i><% $CustomFieldObj->FriendlyType %></i>
+  </TD>
 %  # show 'move up' unless it's the first item
 %  if ($count++) {
-<TR><TD>
-<a href="CustomFields.html?id=<%$id%>&CustomField=<%$CustomFieldObj->id%>&Move=-1"><&|/l&>Move up</&></a>
+  <TD valign="TOP">
+    <a href="CustomFields.html?id=<%$id%>&CustomField=<%$CustomFieldObj->id%>&Move=-1"><&|/l&>Move up</&></a>
 %  } else {
-<TD ALIGN=RIGHT>
+  <TD valign="TOP" ALIGN=RIGHT>
 %  }
 
 %  # show 'move down' unless it's the last item
 %  if (!$CustomFields->IsLast) {
 %  $m->print(' | ') if $count > 1;
-<a href="CustomFields.html?id=<%$id%>&CustomField=<%$CustomFieldObj->id%>&Move=1"><&|/l&>Move down</&></a>
+    <a href="CustomFields.html?id=<%$id%>&CustomField=<%$CustomFieldObj->id%>&Move=1"><&|/l&>Move down</&></a>
 %  }
-</TD></TR>
-% }
-
 </TD>
 </TR>
+% }
+
 </TABLE>
 % }
 <FORM METHOD=GET ACTION="CustomFields.html">
diff --git a/rt/html/Admin/Elements/EditScrip b/rt/html/Admin/Elements/EditScrip
index 5393ebfde..1f186c233 100644
--- a/rt/html/Admin/Elements/EditScrip
+++ b/rt/html/Admin/Elements/EditScrip
@@ -77,6 +77,14 @@
 </TR>
 <TR>
 <TD ALIGN=RIGHT>
+<&|/l&>Stage</&>: 
+</TD>
+<TD>
+<& /Admin/Elements/SelectStage, Name => "Scrip-$id-Stage", Default => $scrip->Stage &>
+</TD>
+</TR>
+<TR>
+<TD ALIGN=RIGHT>
 <&|/l&>Template</&>: 
 </TD>
 <TD>
@@ -123,6 +131,7 @@ elsif ($id) {
       ScripAction
       ScripCondition
       Template
+      Stage
       Description
       CustomPrepareCode
       CustomCommitCode
diff --git a/rt/html/Admin/Elements/EditScrips b/rt/html/Admin/Elements/EditScrips
index 24515d8c1..07a57f47b 100644
--- a/rt/html/Admin/Elements/EditScrips
+++ b/rt/html/Admin/Elements/EditScrips
@@ -48,7 +48,9 @@
 </TABLE>
 
 % }
-<& /Elements/Submit &>
+<& /Elements/Submit, 
+	Caption => loc("Delete selected scrips"), 
+	Label => loc("Delete") &>
 </form>
 <%init>
 my (@actions);
diff --git a/rt/html/Admin/Elements/SelectGroups b/rt/html/Admin/Elements/SelectGroups
index 5df49ad04..3cc909b29 100644
--- a/rt/html/Admin/Elements/SelectGroups
+++ b/rt/html/Admin/Elements/SelectGroups
@@ -29,9 +29,10 @@
 
 <%INIT>
 my $groups = new RT::Groups($session{'CurrentUser'});
-$groups->Limit(FIELD => 'Domain', OPERATOR => '=', VALUE => 'System');
+$groups->Limit(FIELD => 'Domain', OPERATOR => '=', VALUE => $Domain);
 
 </%INIT>
 <%ARGS>
 $Name => 'groups'
+$Domain => 'UserDefined';
 </%ARGS>
diff --git a/rt/html/Admin/Elements/SelectRights b/rt/html/Admin/Elements/SelectRights
index 37a06dc4d..8d87ac9a1 100644
--- a/rt/html/Admin/Elements/SelectRights
+++ b/rt/html/Admin/Elements/SelectRights
@@ -24,7 +24,7 @@
 <INPUT TYPE=HIDDEN NAME="CheckACL"  VALUE="<%$ACLDesc%>">
      <TABLE BORDER=0>
 <TR>
-<TD valign=top width="180"> 
+<TD valign=top width="180" align="left"> 
 <h3><&|/l&>Current rights</&></h3>
 % if ($ACLObj->Count() > 0) {
 <i>(<&|/l&>Check box to revoke right</&>)</i> <BR>
@@ -71,6 +71,7 @@
 
     $ACLObj->LimitToObject( $Object);
     $ACLObj->LimitToPrincipal( Id => $PrincipalId);
+    $ACLObj->OrderBy(FIELD=>'RightName'); 
 
     if (ref($Object) && UNIVERSAL::can($Object, 'AvailableRights')) { 
         %Rights = %{$Object->AvailableRights};
diff --git a/rt/html/Admin/Elements/SelectStage b/rt/html/Admin/Elements/SelectStage
new file mode 100644
index 000000000..b62964be4
--- /dev/null
+++ b/rt/html/Admin/Elements/SelectStage
@@ -0,0 +1,39 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+<SELECT NAME=<%$Name%>>
+% foreach my $stage (qw(TransactionCreate TransactionBatch)) {
+<OPTION VALUE=<%$stage%>
+<% ($stage eq $Default) && 'SELECTED' %>
+><% loc($stage) %>
+</OPTION>
+% }
+<%INIT>
+if ($Default eq '') {
+    $Default = 'TransactionCreate';
+}
+</%INIT>
+<%ARGS>
+$Default => 'TransactionCreate'
+$Name => 'Stage'
+</%ARGS>
diff --git a/rt/html/Admin/Queues/CustomFields.html b/rt/html/Admin/Queues/CustomFields.html
index 78c6c2790..ddf39d71a 100644
--- a/rt/html/Admin/Queues/CustomFields.html
+++ b/rt/html/Admin/Queues/CustomFields.html
@@ -32,7 +32,8 @@
 <& /Admin/Elements/EditCustomFields, title => $title, %ARGS &>
 <%INIT>
 my $Queue = new RT::Queue($session{'CurrentUser'});
-$Queue->Load($id);
+$Queue->Load($id) || Abort(loc("Couldn't load queue", $id));
+
 my $CustomFields = RT::CustomFields->new($RT::SystemUser);
 $CustomFields->LimitToQueue($Queue->Id);
 my $subtabs = {
diff --git a/rt/html/Admin/Queues/index.html b/rt/html/Admin/Queues/index.html
index f733c25d8..78a1d5d2d 100644
--- a/rt/html/Admin/Queues/index.html
+++ b/rt/html/Admin/Queues/index.html
@@ -38,7 +38,7 @@
 %}
 </UL>
 <BR>
-<FORM METHOD=POST ACTION="<% $RT::WebPath %>/Admin/Queues/">
+<FORM METHOD=POST ACTION="<% $RT::WebPath %>/Admin/Queues/index.html">
 <input type="checkbox" name="FindDisabledQueues"> <&|/l&>Include disabled queues in listing.</&>
 <div align=right><input type=submit value="<&|/l&>Go!</&>"></div> 
 </FORM>
diff --git a/rt/html/Admin/Users/Modify.html b/rt/html/Admin/Users/Modify.html
index 370c2e82d..b424ae961 100644
--- a/rt/html/Admin/Users/Modify.html
+++ b/rt/html/Admin/Users/Modify.html
@@ -224,9 +224,11 @@ else {
 	} else {
 		push @results, loc('User could not be created: [_1]', $msg);
 	}	
-	
-    }
-    else {
+
+	# set the id, so the the menu will have the right info
+	$id = $UserObj->Id;	
+
+    } else {
 	$UserObj->Load($id) || $UserObj->Load($Name) || Abort("Couldn't load user '$Name'");
 	$val = $UserObj->Id();
     }
diff --git a/rt/html/Admin/Users/index.html b/rt/html/Admin/Users/index.html
index a95d4117d..7dc9af6c3 100644
--- a/rt/html/Admin/Users/index.html
+++ b/rt/html/Admin/Users/index.html
@@ -40,7 +40,7 @@
 
 </UL>
 <br><br>
-<FORM METHOD=POST ACTION="<% $RT::WebPath %>/Admin/Users/">
+<FORM METHOD=POST ACTION="<% $RT::WebPath %>/Admin/Users/index.html">
 
 <&|/l&>Find people whose</&> <& /Elements/SelectUsers &><BR>
 <input type="checkbox" name="FindDisabledUsers"> <&|/l&>Include disabled users in search.</&>
diff --git a/rt/html/Approvals/Display.html b/rt/html/Approvals/Display.html
index 921c1e38f..6a265e242 100644
--- a/rt/html/Approvals/Display.html
+++ b/rt/html/Approvals/Display.html
@@ -26,7 +26,7 @@
 <& Elements/Tabs, 
     current_tab => "Approvals/Display.html", 
     Title =>  $title &>
-<form method=post action="<%$RT::WebPath%>/Approvals/">
+<form method=post action="<%$RT::WebPath%>/Approvals/index.html">
 
 <& /Elements/TitleBoxStart, title => $title &>
 <& /Ticket/Elements/ShowHistory , Ticket => $Ticket, Collapsed => 0, ShowTitle => 0, ShowHeaders => 0, ShowDisplayModes => 0, ShowTitleBarCommands => 0 &>
diff --git a/rt/html/Elements/Callback b/rt/html/Elements/Callback
index 93ac4c01b..79157e751 100644
--- a/rt/html/Elements/Callback
+++ b/rt/html/Elements/Callback
@@ -54,10 +54,11 @@ if (!$callbacks) {
     $cache{$Page,$_CallbackName} = $callbacks;
 }
 
-foreach my $comp (@$callbacks) {
-        $m->comp($comp, %ARGS) if $m->comp_exists($comp);
+my @rv;
+foreach my $comp (sort @$callbacks) {
+        push @rv, $m->comp($comp, %ARGS) if $m->comp_exists($comp);
 }
-return(1);
+return @rv;
 </%init>
 <%args>
 $_CallbackName => 'Default'
diff --git a/rt/html/Elements/MessageBox b/rt/html/Elements/MessageBox
index 64fdf38b7..32f422206 100644
--- a/rt/html/Elements/MessageBox
+++ b/rt/html/Elements/MessageBox
@@ -21,7 +21,7 @@
 %# 
 %# 
 %# END LICENSE BLOCK
-<TEXTAREA COLS=<%$Width%> ROWS=15 WRAP=HARD NAME="<%$Name%>"><& /Elements/Callback, %ARGS &><% $Default %><%$message%><%$signature%></TEXTAREA>
+<TEXTAREA COLS=<%$Width%> ROWS=15 WRAP=<%$Wrap%> NAME="<%$Name%>"><& /Elements/Callback, %ARGS &><% $Default %><%$message%><%$IncludeSignature ? $signature : ''%></TEXTAREA>
 <%INIT>
 
 my ($message);
@@ -42,6 +42,8 @@ if ($session{'CurrentUser'}->UserObj->Signature) {
 $QuoteTransaction => undef
 $Name => 'Content'
 $Default => ''
-$Width => 72
+$Width => $RT::MessageBoxWidth
+$Wrap => $RT::MessageBoxWrap
+$IncludeSignature => 1
 </%ARGS>
 
diff --git a/rt/html/Elements/MyTickets b/rt/html/Elements/MyTickets
index 6e2ddc6c3..52dae3b8d 100644
--- a/rt/html/Elements/MyTickets
+++ b/rt/html/Elements/MyTickets
@@ -69,7 +69,7 @@
 
 
 <%INIT>
-my $rows = 10;
+my $rows = $RT::MyTicketsLength;
 my $MyTickets;
 $MyTickets = new RT::Tickets ($session{'CurrentUser'});
 $MyTickets->LimitOwner(VALUE => $session{'CurrentUser'}->Id);
diff --git a/rt/html/Elements/SelectLang b/rt/html/Elements/SelectLang
new file mode 100644
index 000000000..cc2c357e0
--- /dev/null
+++ b/rt/html/Elements/SelectLang
@@ -0,0 +1,56 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+<SELECT NAME ="<%$Name%>">
+% if ($ShowNullOption) {
+<OPTION VALUE="">-</OPTION>
+% }
+% foreach my $lang (@lang) {
+<OPTION VALUE="<%$lang%>" <%($Default && ($lang eq $Default)) && 'SELECTED'%>><% $lang_to_desc{$lang} %>
+%   if (($Verbose) and (my $description = I18N::LangTags::List::native_name($lang)) ){
+(<%$description%>)
+%  }
+</OPTION>
+% }
+</SELECT>
+<%ARGS>
+$ShowNullOption => 1
+$ShowAllQueues => 1
+$Name => undef
+$Verbose => undef
+$Default => 0
+$Lite => 0
+</%ARGS>
+
+<%ONCE>
+use I18N::LangTags::List;
+my (@lang, %lang_to_desc);
+foreach my $lang (map { s/:://; s/_/-/g; $_ } grep { /^\w+::$/ } keys %RT::I18N::) {
+    next if $lang =~ /i-default|en-us/;
+    my $desc = I18N::LangTags::List::name($lang);
+    next unless ($desc);
+    $desc =~ s/(.*) (.*)/$2 ($1)/;
+    $lang_to_desc{$lang} = $desc;
+}
+@lang = sort { $lang_to_desc{$a} cmp $lang_to_desc{$b} } keys %lang_to_desc;
+</%ONCE>
diff --git a/rt/html/Elements/SelectStatus b/rt/html/Elements/SelectStatus
index 2c1ffad39..16a5f2995 100644
--- a/rt/html/Elements/SelectStatus
+++ b/rt/html/Elements/SelectStatus
@@ -24,6 +24,7 @@
 <SELECT NAME ="<%$Name%>">
 <OPTION VALUE="">-</OPTION>
 %foreach my $status (@status) {
+%next if ($SkipDeleted && $status eq 'deleted');
 <OPTION VALUE="<%$status%>" <%($Default eq $status) && 'SELECTED'%>><%loc($status)%></OPTION>
 % }
 </SELECT>
@@ -34,4 +35,5 @@ my @status = $queue->StatusArray();
 <%ARGS>
 $Name => undef
 $Default => undef
+$SkipDeleted => 0
 </%ARGS>
diff --git a/rt/html/Elements/SelectWatcherType b/rt/html/Elements/SelectWatcherType
index 26de8f7b9..82aab2a85 100644
--- a/rt/html/Elements/SelectWatcherType
+++ b/rt/html/Elements/SelectWatcherType
@@ -22,7 +22,9 @@
 %# 
 %# END LICENSE BLOCK
 <SELECT NAME ="<%$Name%>">
+% if ($AllowNull) {
 <OPTION VALUE="">-</OPTION>
+% }
 %for my $option (@types) {
 <OPTION VALUE="<%$option%>" <%$option eq $Default && "SELECTED"%>><%loc($option)%></OPTION>
 %}
@@ -38,6 +40,7 @@ else {
 }
 </%INIT>
 <%ARGS>
+$AllowNull => 1
 $Default=>undef
 $Scope => 'ticket'
 $Name => 'WatcherType'
diff --git a/rt/html/Elements/SetupSessionCookie b/rt/html/Elements/SetupSessionCookie
index 4d728ce70..7a2ad9ff5 100644
--- a/rt/html/Elements/SetupSessionCookie
+++ b/rt/html/Elements/SetupSessionCookie
@@ -22,18 +22,25 @@
 %# 
 %# END LICENSE BLOCK
 <%init>
+return if $m->is_subrequest; # avoid reentrancy, as suggested by masonbook
+
 my %cookies = CGI::Cookie->fetch();
+my $cookiename = "RT_SID_".$RT::rtname.".".$ENV{'SERVER_PORT'};
 my %backends = (
     mysql	=> 'Apache::Session::MySQL',
     Pg		=> 'Apache::Session::Postgres',
-    Oracle	=> 'Apache::Session::Oracle',
+#    Oracle	=> 'Apache::Session::Oracle',
 ) unless $RT::WebSessionClass;
 my $session_class = $RT::WebSessionClass || $backends{$RT::DatabaseType} || 'Apache::Session::File';
 my $pm = "$session_class.pm"; $pm =~ s|::|/|g; require $pm;
 
+    # morning bug avoidance attempt -- pdh 20030815
+    unless ($RT::Handle->dbh && $RT::Handle->dbh->ping) {
+        $RT::Handle->Connect();
+    }
     eval {
         tie %session, $session_class,
-          $SessionCookie || ( $cookies{'RT_SID'} ? $cookies{'RT_SID'}->value() : undef ),
+          $SessionCookie || ( $cookies{$cookiename} ? $cookies{$cookiename}->value() : undef ),
           $backends{$RT::DatabaseType} ? {
             Handle     => $RT::Handle->dbh,
             LockHandle => $RT::Handle->dbh,
@@ -54,22 +61,23 @@ my $pm = "$session_class.pm"; $pm =~ s|::|/|g; require $pm;
                 Directory     => $RT::MasonSessionDir,
                 LockDirectory => $RT::MasonSessionDir,
               };
-            undef $cookies{'RT_SID'};
+            undef $cookies{$cookiename};
         }
         else {
             die "RT Couldn't write to session directory '$RT::MasonSessionDir': $@. Check that this dir ectory's permissions are correct.";
         }
     }
 
-    if ( !$cookies{'RT_SID'} ) {
+    if ( !$cookies{$cookiename} ) {
         my $cookie = new CGI::Cookie(
-            -name  => 'RT_SID',
+            -name  => $cookiename,
             -value => $session{_session_id},
             -path  => '/',
         );
         $r->header_out('Set-Cookie', $cookie->as_string);
 
     } 
+
     return();
 </%init>
 <%args>
diff --git a/rt/html/Elements/SimpleSearch b/rt/html/Elements/SimpleSearch
index 69541f801..4a0d10656 100644
--- a/rt/html/Elements/SimpleSearch
+++ b/rt/html/Elements/SimpleSearch
@@ -22,6 +22,6 @@
 %# 
 %# END LICENSE BLOCK
 <form action="<% $RT::WebPath %>/index.html">
-<input size="12" name="q" accesskey="0">
+<input size="12" name="q" autocomplete="off" accesskey="0">
 <input type="submit" value="<&|/l&>Search</&>">&nbsp;
 </form>
diff --git a/rt/html/NoAuth/webrt.css b/rt/html/NoAuth/webrt.css
index 62c6d66ba..159e79cd6 100644
--- a/rt/html/NoAuth/webrt.css
+++ b/rt/html/NoAuth/webrt.css
@@ -331,7 +331,9 @@ ul.topnav {
 	margin-bottom:0;
 }
 
-
+<%flags>
+inherit => undef
+</%flags>
 <%init>
 $r->content_type('text/css');
 $r->header_out('Expires' ,'+30m');
diff --git a/rt/html/REST/1.0/Forms/queue/default b/rt/html/REST/1.0/Forms/queue/default
new file mode 100644
index 000000000..ce5408846
--- /dev/null
+++ b/rt/html/REST/1.0/Forms/queue/default
@@ -0,0 +1,123 @@
+%# REST/1.0/Forms/queue/default
+%#
+<%ARGS>
+$id
+$format => 's'
+$changes => {}
+</%ARGS>
+<%perl>
+my @comments;
+my ($c, $o, $k, $e) = ("", [], {}, 0);
+my %data = %$changes;
+my $queue = new RT::Queue $session{CurrentUser};
+my @fields = qw(Name Description CorrespondAddress CommentAddress
+                InitialPriority FinalPriority DefaultDueIn);
+my %fields = map { lc $_ => $_ } @fields;
+
+if ($id ne 'new') {
+    $queue->Load($id);
+    if (!$queue->Id) {
+        return [ "# Queue $id does not exist.", [], {}, 1 ];
+    }
+}
+else {
+    if (%data == 0) {
+        return [
+            "# Required: Name",
+            [ "id", @fields ],
+            {
+                id => 'queue/new',
+                Name => '<queue name>',
+                Description => "",
+                CommentAddress => "",
+                CorrespondAddress => "",
+                InitialPriority => "",
+                FinalPriority => "",
+                DefaultDueIn => "",
+            },
+            0
+        ];
+    }
+    else {
+        my %v;
+        my %create = %fields;
+
+        foreach my $k (keys %data) {
+            if (exists $create{lc $k}) {
+                $v{$create{lc $k}} = delete $data{$k};
+            }
+        }
+
+        if ($v{Name} eq '<queue name>') {
+            my %o = keys %$changes;
+            delete @o{"id", @fields};
+            return [
+                "# Please set the queue name.",
+                [ "id", @fields, keys %o ], $changes, 1
+            ];
+        }
+
+        $queue->Create(%v);
+        unless ($queue->Id) {
+            return [ "# Could not create queue.", [], {}, 1 ];
+        }
+
+        delete $data{id};
+        $id = $queue->Id;
+        push(@comments, "# Queue $id created.");
+        goto DONE if %data == 0;
+    }
+}
+
+if (%data == 0) {
+    my @data;
+
+    push @data, [ id => "queue/".$queue->Id ];
+    foreach my $key (@fields) {
+        push @data, [ $key => $queue->$key ];
+    }
+
+    my %k = map {@$_} @data;
+    $o = [ map {$_->[0]} @data ];
+    $k = \%k;
+}
+else {
+    my ($get, $set, $key, $val, $n, $s);
+
+    foreach $key (keys %data) {
+        $val = $data{$key};
+        $key = lc $key;
+        $n = 1;
+
+        if (exists $fields{$key}) {
+            $key = $fields{$key};
+            $set = "Set$key";
+
+            next if $val eq $queue->$key;
+            ($n, $s) = $queue->$set($val);
+        }
+        elsif ($key ne 'id') {
+            $n = 0;
+            $s = "Unknown field.";
+        }
+
+    SET:
+        if ($n == 0) {
+            $e = 1;
+            push @comments, "# $key: $s";
+            unless (@$o) {
+                my %o = keys %$changes;
+                delete @o{"id", @fields};
+                @$o = ("id", @fields, keys %o);
+                $k = $changes;
+            }
+        }
+    }
+
+    push(@comments, "# Queue $id updated.") unless $n == 0;
+}
+
+DONE:
+$c ||= join("\n", @comments) if @comments;
+return [ $c, $o, $k, $e ];
+</%perl>
diff --git a/rt/html/REST/1.0/Forms/queue/ns b/rt/html/REST/1.0/Forms/queue/ns
new file mode 100644
index 000000000..360eea86b
--- /dev/null
+++ b/rt/html/REST/1.0/Forms/queue/ns
@@ -0,0 +1,38 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/Forms/queue/ns
+%#
+<%ARGS>
+$id
+</%ARGS>
+<%perl>
+use RT::Queues;
+
+my $queues = new RT::Queues $session{CurrentUser};
+$queues->Limit(FIELD => 'Name', OPERATOR => '=', VALUE => $id);
+if ($queues->Count == 0) {
+    return (0, "No queue named $id exists.");
+}
+return $queues->Next->Id;
+</%perl>
diff --git a/rt/html/REST/1.0/Forms/ticket/attachments b/rt/html/REST/1.0/Forms/ticket/attachments
new file mode 100644
index 000000000..bcb571a5a
--- /dev/null
+++ b/rt/html/REST/1.0/Forms/ticket/attachments
@@ -0,0 +1,107 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/Forms/ticket/attachments
+%#
+<%ARGS>
+$id
+$args => undef
+</%ARGS>
+<%perl>
+my @data;
+my ($c, $o, $k, $e) = ("", [], {}, "");
+my $ticket = new RT::Ticket $session{CurrentUser};
+
+$ticket->Load($id);
+unless ($ticket->Id) {
+    return [ "# Ticket $id does not exist.", [], {}, 1 ];
+}
+
+my @arglist = split('/', $args);
+my ($aid, $content);
+
+if ($arglist[1] eq 'content') {
+    $aid = $arglist[0];
+    $content = 1;
+} else {
+    $aid = $args;
+    $content = 0;
+}
+
+if ($aid) {
+    unless ($aid =~ /^\d+$/) {
+        return [ "# Invalid attachment id: $aid", [], {}, 1 ];
+    }
+    my $attachment = new RT::Attachment $session{CurrentUser};
+    $attachment->Load($aid);
+    unless ($attachment->Id eq $aid) {
+        return [ "# Invalid attachment id: $aid", [], {}, 1 ];
+    }
+    if ($content) {
+	$c = $attachment->Content;
+    } else {
+	my @data;
+	push @data, [ id    => $attachment->Id   ];
+	push @data, [ Subject    => $attachment->Subject   ];
+	push @data, [ Creator    => $attachment->Creator   ];
+	push @data, [ Created    => $attachment->Created   ];
+	push @data, [ Transaction    => $attachment->TransactionId   ];
+	push @data, [ Parent    => $attachment->Parent   ];
+	push @data, [ MessageId    => $attachment->MessageId   ];
+	push @data, [ Filename    => $attachment->Filename   ];
+	push @data, [ ContentType    => $attachment->ContentType   ];
+	push @data, [ ContentEncoding    => $attachment->ContentEncoding   ];
+	push @data, [ Headers    => $attachment->Headers   ];
+	push @data, [ Content    => $attachment->Content   ];
+
+	my %k = map {@$_} @data;
+	$o = [ map {$_->[0]} @data ];
+	$k = \%k;
+    }
+
+}
+else {
+    my @attachments;
+    my $transactions = $ticket->Transactions;
+    while (my $t = $transactions->Next) {
+        my $attachments = $t->Attachments;
+        while (my $a = $attachments->Next) {
+            next unless $a->Filename;
+            my $size = length($a->Content);
+            if ($size > 1024) { $size  = int($size/102.4)/10 . "k" }
+            else              { $size .= "b" }
+            push @attachments, $a->Id.": ".$a->Filename." (".$size.")";
+        }
+    }
+
+    if (@attachments) {
+        $o = [ "id", "Attachments" ];
+        $k = {
+            id => "ticket/".$ticket->Id."/attachments",
+            Attachments => \@attachments
+        };
+    }
+}
+
+return [ $c, $o, $k, $e ];
+</%perl>
diff --git a/rt/html/REST/1.0/Forms/ticket/default b/rt/html/REST/1.0/Forms/ticket/default
new file mode 100644
index 000000000..fec499b58
--- /dev/null
+++ b/rt/html/REST/1.0/Forms/ticket/default
@@ -0,0 +1,253 @@
+%# REST/1.0/Forms/ticket/default
+%#
+<%ARGS>
+$id
+$changes => {}
+$fields => undef
+</%ARGS>
+<%perl>
+use MIME::Entity;
+
+my @comments;
+my ($c, $o, $k, $e) = ("", [], {}, 0);
+my %data   = %$changes;
+my $ticket = new RT::Ticket $session{CurrentUser};
+my @dates  = qw(Created Starts Started Due Resolved Told);
+my @people = qw(Requestors Cc AdminCc);
+my @create = qw(Queue Requestor Subject Cc AdminCc Owner Status Priority
+                InitialPriority FinalPriority TimeEstimated TimeWorked
+                TimeLeft Starts Started Due Resolved);
+my @simple = qw(Subject Status Priority Disabled TimeEstimated TimeWorked
+                TimeLeft InitialPriority FinalPriority);
+my %dates  = map {lc $_ => $_} @dates;
+my %people = map {lc $_ => $_} @people;
+my %create = map {lc $_ => $_} @create;
+my %simple = map {lc $_ => $_} @simple;
+
+# Are we dealing with an existing ticket?
+if ($id ne 'new') {
+    $ticket->Load($id);
+    if (!$ticket->Id) {
+        return [ "# Ticket $id does not exist.", [], {}, 1 ];
+    }
+    elsif (!$ticket->CurrentUserHasRight('ShowTicket') ||
+           (%data && !$ticket->CurrentUserHasRight('ModifyTicket')))
+    {
+        my $act = %data ? "modify" : "display";
+        return [ "# You are not allowed to $act ticket $id.", [], {}, 1 ];
+    }
+}
+else {
+    if (%data == 0) {
+        # GET ticket/new: Return a suitable default form.
+        # We get defaults from queue/1 (XXX: What if it isn't there?).
+        my $due = new RT::Date $session{CurrentUser};
+        my $queue = new RT::Queue $session{CurrentUser};
+        my $starts = new RT::Date $session{CurrentUser};
+        $queue->Load(1);
+        $due->SetToNow;
+        $due->AddDays($queue->DefaultDueIn) if $queue->DefaultDueIn;
+        $starts->SetToNow;
+
+        return [
+            "# Required: Queue, Requestor, Subject",
+            [ qw(id Queue Requestor Subject Cc AdminCc Owner Status Priority
+                 InitialPriority FinalPriority TimeEstimated Starts Due Text) ],
+            {
+                id               => "ticket/new",
+                Queue            => $queue->Name,
+                Requestor        => $session{CurrentUser}->Name,
+                Subject          => "",
+                Cc               => [],
+                AdminCc          => [],
+                Owner            => "",
+                Status           => "new",
+                Priority         => $queue->InitialPriority,
+                InitialPriority  => $queue->InitialPriority,
+                FinalPriority    => $queue->FinalPriority,
+                TimeEstimated    => 0,
+                Starts           => $starts->ISO,
+                Due              => $due->ISO,
+                Text             => "",
+            },
+            0
+        ];
+    }
+    else {
+        # We'll create a new ticket, and fall through to set fields that
+        # can't be set in the call to Create().
+        my (%v, $text);
+
+        foreach my $k (keys %data) {
+            if (exists $create{lc $k}) {
+                $v{$create{lc $k}} = delete $data{$k};
+            }
+            elsif (lc $k eq 'text') {
+                $text = delete $data{$k};
+            }
+        }
+
+        if ($text) {
+            $v{MIMEObj} =
+                MIME::Entity->build(
+                    From => $session{CurrentUser}->EmailAddress,
+                    Subject => $v{Subject},
+                    Data => $text
+                );
+        }
+
+        $ticket->Create(%v);
+        unless ($ticket->Id) {
+            return [ "# Could not create ticket.", [], {}, 1 ];
+        }
+
+        delete $data{id};
+        $id = $ticket->Id;
+        push(@comments, "# Ticket $id created.");
+        goto DONE if %data == 0;
+    }
+}
+
+# Now we know we're dealing with an existing ticket.
+if (%data == 0) {
+    my ($time, $key, $val, @data);
+
+    push @data, [ id    => "ticket/".$ticket->Id   ];
+    push @data, [ Queue => $ticket->QueueObj->Name ] 
+	if (!%$fields || exists $fields->{lc 'Queue'});
+    push @data, [ Owner => $ticket->OwnerObj->Name ]
+	if (!%$fields || exists $fields->{lc 'Owner'});
+    push @data, [ Creator => $ticket->CreatorObj->Name ]
+	if (!%$fields || exists $fields->{lc 'Creator'});
+
+    foreach (qw(Subject Status Priority InitialPriority FinalPriority)) {
+	next unless (!%$fields || (exists $fields->{lc $_}));
+        push @data, [$_ => $ticket->$_ ];
+    }
+
+    foreach $key (@people) {
+	next unless (!%$fields || (exists $fields->{lc $key}));
+        push @data, [ $key => [ $ticket->$key->MemberEmailAddresses ] ];
+    }
+
+    $time = new RT::Date ($session{CurrentUser});
+    foreach $key (@dates) {
+	next unless (!%$fields || (exists $fields->{lc $key}));
+        $time->Set(Format => 'sql', Value => $ticket->$key);
+        push @data, [ $key => $time->AsString ];
+    }
+
+    $time = new RT::Date ($session{CurrentUser});
+    foreach $key (qw(TimeEstimated TimeWorked TimeLeft)) {
+	next unless (!%$fields || (exists $fields->{lc $key}));
+        $val = $ticket->$key || 0;
+        $val = $time->DurationAsString($val*60) if $val;
+        push @data, [ $key => $val ];
+    }
+
+    my %k = map {@$_} @data;
+    $o = [ map {$_->[0]} @data ];
+    $k = \%k;
+}
+else {
+    my ($get, $set, $key, $val, $n, $s);
+
+    foreach $key (keys %data) {
+        $val = $data{$key};
+        $key = lc $key;
+        $n = 1;
+
+        if (ref $val eq 'ARRAY') {
+            unless ($key =~ /^(?:Requestors|Cc|AdminCc)$/i) {
+                $n = 0;
+                $s = "$key may have only one value.";
+                goto SET;
+            }
+        }
+
+        if ($key =~ /^queue$/i) {
+            next if $val eq $ticket->QueueObj->Name;
+            ($n, $s) = $ticket->SetQueue($val);
+        }
+        elsif ($key =~ /^owner$/i) {
+            next if $val eq $ticket->OwnerObj->Name;
+            ($n, $s) = $ticket->SetOwner($val);
+        }
+        elsif (exists $simple{$key}) {
+            $key = $simple{$key};
+            $set = "Set$key";
+
+            next if $val eq $ticket->$key;
+            ($n, $s) = $ticket->$set($val);
+        }
+        elsif (exists $dates{$key}) {
+            $key = $dates{$key};
+            $set = "Set$key";
+
+            my $time = new RT::Date $session{CurrentUser};
+            $time->Set(Format => 'sql', Value => $ticket->$key);
+            next if ($val =~ /^not set$/i || $val eq $time->AsString);
+            ($n, $s) = $ticket->$set($val);
+        }
+        elsif (exists $people{$key}) {
+            $key = $people{$key};
+            my ($p, @msgs);
+
+            my %new  = map {$_=>1} @{ vsplit($val) };
+            my %old  = map {$_=>1} $ticket->$key->MemberEmailAddresses;
+            my $type = $key eq 'Requestors' ? 'Requestor' : $key;
+
+            foreach $p (keys %old) {
+                unless (exists $new{$p}) {
+                    ($s, $n) = $ticket->DeleteWatcher(Type => $type,
+                                                      Email => $p);
+                    push @msgs, [ $s, $n ];
+                }
+            }
+            foreach $p (keys %new) {
+                # XXX: This is a stupid test.
+                unless ($p =~ /^[\w.+-]+\@([\w.-]+\.)*\w+.?$/) {
+                    $s = 0;
+                    $n = "$p is not a valid email address.";
+                    push @msgs, [ $s, $n ];
+                    next;
+                }
+                unless ($ticket->IsWatcher(Type => $type, Email => $p)) {
+                    ($s, $n) = $ticket->AddWatcher(Type => $type,
+                                                   Email => $p);
+                    push @msgs, [ $s, $n ];
+                }
+            }
+
+            $n = 1;
+            if (@msgs = grep {$_->[0] == 0} @msgs) {
+                $n = 0;
+                $s = join "\n", map {"# ".$_->[1]} @msgs;
+                $s =~ s/^# //;
+            }
+        }
+        elsif ($key ne 'id' && $key ne 'type') {
+            $n = 0;
+            $s = "Unknown field.";
+        }
+
+    SET:
+        if ($n == 0) {
+            $e = 1;
+            push @comments, "# $key: $s";
+            unless (@$o) {
+                my %o = keys %$changes;
+                delete $o{id};
+                @$o = ("id", keys %o);
+                $k = $changes;
+            }
+        }
+    }
+    push(@comments, "# Ticket ".$ticket->id." updated.") unless $n == 0;
+}
+
+DONE:
+$c ||= join("\n", @comments) if @comments;
+return [$c, $o, $k, $e];
+
+</%perl>
diff --git a/rt/html/REST/1.0/Forms/ticket/history b/rt/html/REST/1.0/Forms/ticket/history
new file mode 100644
index 000000000..f5c1dc990
--- /dev/null
+++ b/rt/html/REST/1.0/Forms/ticket/history
@@ -0,0 +1,144 @@
+%# REST/1.0/Forms/ticket/history
+%#
+<%ARGS>
+$id
+$args => undef
+$format => undef
+$fields => undef
+</%ARGS>
+<%perl>
+my $ticket = new RT::Ticket $session{CurrentUser};
+my ($c, $o, $k, $e) = ("", [], {}, "");
+
+$ticket->Load($id);
+unless ($ticket->Id) {
+    return [ "# Ticket $id does not exist.", [], {}, 1 ];
+}
+
+my $trans = $ticket->Transactions();
+my $total = $trans->Count();
+
+chomp $args;
+my @arglist = split('/', $args);
+my ($type, $tid);
+
+if ($arglist[0] eq 'type') {
+    $type = $arglist[1];
+} elsif ($arglist[0] eq 'id') {
+    $tid = $arglist[1];
+} else {
+    $type = $args;
+}
+
+if ($type) {
+    # Create, Set, Status, Correspond, Comment, Give, Steal, Take, Told
+    # CustomField, AddLink, DeleteLink, AddWatcher, DelWatcher
+    if ($args =~ /^links?$/) {
+        $trans->Limit(FIELD => 'Type', OPERATOR => 'LIKE', VALUE => '%Link');
+    }
+    elsif ($args =~ /^watchers?$/) {
+        $trans->Limit(FIELD => 'Type', OPERATOR => 'LIKE', VALUE => '%Watcher');
+    }
+    else {
+        $trans->Limit(FIELD => 'Type', OPERATOR => '=', VALUE => $type);
+    }
+} elsif ($tid) {
+    $trans->Limit(FIELD => 'Id', OPERATOR => '=', VALUE => $tid);
+}
+
+if ($tid) {
+    my @data;
+    my $t = new RT::Transaction $session{CurrentUser};
+    $t->Load($tid);
+
+    push @data, [ id    => $t->Id   ];
+    push @data, [ EffectiveTicket    => $t->EffectiveTicket   ]
+	if (!%$fields || exists $fields->{lc 'EffectiveTicket'});
+    push @data, [ Ticket    => $t->Ticket   ]
+	if (!%$fields || exists $fields->{lc 'Ticket'});
+    push @data, [ TimeTaken    => $t->TimeTaken   ]
+	if (!%$fields || exists $fields->{lc 'TimeTaken'});
+    push @data, [ Type    => $t->Type   ]
+	if (!%$fields || exists $fields->{lc 'Type'});
+    push @data, [ Field    => $t->Field   ]
+	if (!%$fields || exists $fields->{lc 'Field'});
+    push @data, [ OldValue    => $t->OldValue   ]
+	if (!%$fields || exists $fields->{lc 'OldValue'});
+    push @data, [ NewValue    => $t->NewValue   ]
+	if (!%$fields || exists $fields->{lc 'NewValue'});
+    push @data, [ Data    => $t->Data   ]
+	if (!%$fields || exists $fields->{lc 'Data'});
+    push @data, [ Description    => $t->Description   ]
+	if (!%$fields || exists $fields->{lc 'Description'});
+    push @data, [ Content    => $t->Content   ]
+	if (!%$fields || exists $fields->{lc 'Content'});
+
+
+    if (!%$fields || exists $fields->{lc 'Content'}) {    
+	my $creator = new RT::User $session{CurrentUser};
+	$creator->Load($t->Creator);
+	push @data, [ Creator    => $creator->Name   ];
+    }
+    push @data, [ Created    => $t->Created   ]
+	if (!%$fields || exists $fields->{lc 'Created'});
+
+    if (!%$fields || exists $fields->{lc 'Attachments'}) {
+	my $attachlist;
+	my $attachments = $t->Attachments;
+	while (my $a = $attachments->Next) {
+	    my $size = length($a->Content);
+	    if ($size > 1024) { $size  = int($size/102.4)/10 . "k" }
+	    else              { $size .= "b" }
+	    $attachlist .= "\n" . $a->Id.": ".($a->Filename || "untitled")." (".$size.")";
+	}
+	
+	push @data, [Attachments => $attachlist];
+    }
+
+    my %k = map {@$_} @data;
+    $o = [ map {$_->[0]} @data ];
+    $k = \%k;
+
+} else {
+    my (@data, $tids);
+    $format ||= "s";
+    $format = "l" if (%$fields);
+
+    while (my $t = $trans->Next) {
+	my $tid = $t->Id;
+
+	if ($format eq "l") {
+	    $tids .= "," if $tids;
+	    $tids .= $tid;
+	} else {
+	    push @$o, $tid;
+	    $k->{$tid} = $t->Description;
+	}
+    }
+
+    if ($format eq "l") {
+	my @tid;
+	push @tid, "ticket/$id/history/id/$tids";
+	my $fieldstring;
+	foreach my $key (keys %$fields) {
+	    $fieldstring .= "," if $fieldstring;
+	    $fieldstring .= $key;
+	}
+	my ($content, $forms);
+
+	$m->subexec("$RT::WebPath/REST/1.0/show", 
+		    id => \@tid, 
+		    format => $format,
+                    fields => $fieldstring);
+	return [ $c, $o, $k, $e ];
+    }
+}
+
+if (!$c) {
+    my $sub = $trans->Count();
+    $c = "# $sub/$total ($args/total)";
+}
+
+return [ $c, $o, $k, $e ];
+
+</%perl>
diff --git a/rt/html/REST/1.0/Forms/ticket/links b/rt/html/REST/1.0/Forms/ticket/links
new file mode 100644
index 000000000..8ac9dc29d
--- /dev/null
+++ b/rt/html/REST/1.0/Forms/ticket/links
@@ -0,0 +1,148 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/Forms/ticket/links
+%#
+<%ARGS>
+$id
+$format => 's'
+$changes => undef
+</%ARGS>
+<%perl>
+my @data;
+my $ticket = new RT::Ticket $session{CurrentUser};
+
+$ticket->Load($id);
+if (!$ticket->Id) {
+    return [ "# Ticket $id does not exist.", [], {}, 1 ];
+}
+
+my ($c, $o, $k, $e) = ("", [], {}, 0);
+my @fields = qw(DependsOn DependedOnBy RefersTo ReferredToBy Members MemberOf);
+my %fields = map { lc $_ => $_ } @fields;
+
+my %lfields = (
+    Members      => { Type => 'MemberOf',  Mode => 'Base'   },
+    ReferredToBy => { Type => 'RefersTo',  Mode => 'Base'   },
+    DependedOnBy => { Type => 'DependsOn', Mode => 'Base'   },
+    MemberOf     => { Type => 'MemberOf',  Mode => 'Target' },
+    RefersTo     => { Type => 'RefersTo',  Mode => 'Target' },
+    DependsOn    => { Type => 'DependsOn', Mode => 'Target' },
+);
+
+if ($changes) {
+    my ($get, $set, $key, $val, $n, $s);
+    my %data = %$changes;
+    my @comments;
+
+    foreach $key (keys %data) {
+        $val = $data{$key};
+        $key = lc $key;
+        $n = 1;
+
+        if (exists $fields{$key}) {
+            $key = $fields{$key};
+
+            my %old;
+            my $field = $lfields{$key}->{Mode};
+            while (my $link = $ticket->$key->Next) {
+                $old{$link->$field} = 1;
+            }
+
+            my %new;
+            foreach my $nkey (@{vsplit($val)}) {
+                if ($nkey =~ /^\d+$/) {
+                    my $uri = new RT::URI $session{CurrentUser};
+                    my $tick = new RT::Ticket $session{CurrentUser};
+                    $tick->Load($nkey);
+                    if ($tick->Id) {
+                        $nkey = $uri->FromObject($tick);
+                    }
+                    else {
+                        $n = 0;
+                        $s = "Ticket $nkey does not exist.";
+                        goto SET;
+                    }
+                }
+                $new{$nkey} = 1;
+            }
+
+            foreach my $u (keys %old) {
+                if (exists $new{$u}) {
+                    delete $new{$u};
+                }
+                else {
+                    my $type = $lfields{$key}->{Type};
+                    my $mode = $lfields{$key}->{Mode};
+                    ($n, $s) = $ticket->DeleteLink(Type => $type, $mode => $u);
+                    goto SET;
+                }
+            }
+            foreach my $u (keys %new) {
+                my $type = $lfields{$key}->{Type};
+                my $mode = $lfields{$key}->{Mode};
+                ($n, $s) = $ticket->AddLink(Type => $type, $mode => $u);
+                goto SET;
+            }
+        }
+        elsif ($key ne 'id' && $key ne 'type') {
+            $n = 0;
+            $s = "Unknown field: $key";
+        }
+
+    SET:
+        if ($n == 0) {
+            $e = 1;
+            push @comments, "# $key: $s";
+            unless (@$o) {
+                @$o = ("id", @fields);
+                %$k = %data;
+            }
+        }
+    }
+
+    push(@comments, "# Links for ticket $id updated.") unless @comments;
+    $c = join("\n", @comments) if @comments;
+}
+else {
+    my @data;
+
+    push @data, [ id => "ticket/".$ticket->Id."/links" ];
+    foreach my $key (@fields) {
+        my @val;
+
+        my $field = $lfields{$key}->{Mode};
+        while (my $link = $ticket->$key->Next) {
+            push @val, $link->$field;
+        }
+        push(@val, "") if (@val == 0 && $format eq 'l');
+        push @data, [ $key => [ @val ] ] if @val;
+    }
+
+    my %k = map {@$_} @data;
+    $o = [ map {$_->[0]} @data ];
+    $k = \%k;
+}
+
+return [ $c, $o, $k, $e ];
+</%perl>
diff --git a/rt/html/REST/1.0/Forms/user/default b/rt/html/REST/1.0/Forms/user/default
new file mode 100644
index 000000000..6b216e072
--- /dev/null
+++ b/rt/html/REST/1.0/Forms/user/default
@@ -0,0 +1,141 @@
+%# REST/1.0/Forms/user/default
+%#
+<%ARGS>
+$id
+$format => 's'
+$changes => {}
+</%ARGS>
+<%perl>
+my @comments;
+my ($c, $o, $k, $e) = ("", [], {}, 0);
+my %data = %$changes;
+my $user = new RT::User $session{CurrentUser};
+my @fields = qw(RealName NickName Gecos Organization Address1 Address2 City
+                State Zip Country HomePhone WorkPhone MobilePhone PagerPhone
+                FreeformContactInfo Comments Signature Lang EmailEncoding
+                WebEncoding ExternalContactInfoId ContactInfoSystem
+                ExternalAuthId AuthSystem);
+my %fields = map { lc $_ => $_ } @fields;
+
+if ($id ne 'new') {
+    $user->Load($id);
+    if (!$user->Id) {
+        return [ "# User $id does not exist.", [], {}, 1 ];
+    }
+}
+else {
+    if (%data == 0) {
+        return [
+            "# Required: Name, EmailAddress",
+            [ qw(id Name EmailAddress Organization Password Comments) ],
+            {
+                id => "user/new",
+                Name => "",
+                EmailAddress => "",
+                Organization => "",
+                Password => "",
+                Comments => ""
+            },
+            0
+        ];
+    }
+    else {
+        my %v;
+        my %create = %fields;
+        $create{name}         = "Name";
+        $create{password}     = "Password";
+        $create{emailaddress} = "EmailAddress";
+        $create{contactinfo}  = "FreeformContactInfo";
+        # Do any fields need to be excluded here?
+
+        foreach my $k (keys %data) {
+            if (exists $create{lc $k}) {
+                $v{$create{lc $k}} = delete $data{$k};
+            }
+        }
+
+        $user->Create(%v);
+        unless ($user->Id) {
+            return [ "# Could not create user.", [], {}, 1 ];
+        }
+
+        $id = $user->Id;
+        delete $data{id};
+        push(@comments, "# User $id created.");
+        goto DONE if %data == 0;
+    }
+}
+
+if (%data == 0) {
+    my @data;
+
+    push @data, [ id => "user/".$user->Id ];
+    push @data, [ Name => $user->Name ];
+    push @data, [ Password => '********' ];
+    push @data, [ EmailAddress => $user->EmailAddress ];
+
+    foreach my $key (@fields) {
+        my $val = $user->$key;
+
+        if ($format eq 'l' || (defined $val && $val ne '')) {
+            $key = "ContactInfo" if $key eq 'FreeformContactInfo';
+            push @data, [ $key => $val ];
+        }
+    }
+
+    my %k = map {@$_} @data;
+    $o = [ map {$_->[0]} @data ];
+    $k = \%k;
+}
+else {
+    my ($get, $set, $key, $val, $n, $s);
+
+    foreach $key (keys %data) {
+        $val = $data{$key};
+        $key = lc $key;
+        $n = 1;
+
+        if ($key eq 'name' || $key eq 'emailaddress' ||
+            $key eq 'contactinfo' || exists $fields{$key})
+        {
+            if (exists $fields{$key}) {
+                $key = $fields{$key};
+            }
+            else {
+                $key = "FreeformContactInfo" if $key eq 'contactinfo';
+                $key = "EmailAddress" if $key eq 'emailaddress';
+                $key = "Name" if $key eq 'name';
+            }
+            $set = "Set$key";
+
+            next if $val eq $user->$key;
+            ($n, $s) = $user->$set($val);
+        }
+        elsif ($key eq 'password') {
+            ($n, $s) = $user->SetPassword($val) unless $val =~ /^\**$/;
+        }
+        elsif ($key ne 'id') {
+            $n = 0;
+            $s = "Unknown field.";
+        }
+
+    SET:
+        if ($n == 0) {
+            $e = 1;
+            push @comments, "# $key: $s";
+            unless (@$o) {
+                my %o = keys %$changes;
+                delete @o{"id", @fields};
+                @$o = ("id", @fields, keys %o);
+                $k = $changes;
+            }
+        }
+    }
+
+    push(@comments, "# User $id updated.") unless $n == 0;
+}
+
+DONE:
+$c ||= join("\n", @comments) if @comments;
+return [ $c, $o, $k, $e ];
+</%perl>
diff --git a/rt/html/REST/1.0/Forms/user/ns b/rt/html/REST/1.0/Forms/user/ns
new file mode 100644
index 000000000..36b323746
--- /dev/null
+++ b/rt/html/REST/1.0/Forms/user/ns
@@ -0,0 +1,41 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/Forms/user/ns
+%#
+<%ARGS>
+$id
+</%ARGS>
+<%perl>
+use RT::Users;
+
+my $field = "Name";
+$field = "EmailAddress" if $id =~ /\@/;
+
+my $users = new RT::Users $session{CurrentUser};
+$users->Limit(FIELD => $field, OPERATOR => '=', VALUE => $id);
+if ($users->Count == 0) {
+    return (0, "No user named $id exists.");
+}
+return $users->Next->Id;
+</%perl>
diff --git a/rt/html/REST/1.0/NoAuth/mail-gateway b/rt/html/REST/1.0/NoAuth/mail-gateway
index 8db80d5ff..359331f58 100644
--- a/rt/html/REST/1.0/NoAuth/mail-gateway
+++ b/rt/html/REST/1.0/NoAuth/mail-gateway
@@ -29,12 +29,15 @@ $ticket => undef
 </%ARGS>
 <%init>
 use RT::Interface::Email; 
-my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( %ARGS);
+my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway(\%ARGS);
 </%init>
 <%flags>
 inherit => undef # inhibit UTF8 conversion done in /autohandler
 </%flags>
-%    if ($status) {
+% if ($status == -75 ) {
+temporary failure
+% }
+%    elsif ($status == 1) {
 ok
 %        if ( $Ticket->Id ) {
 Ticket: <% $Ticket->Id %>
diff --git a/rt/html/REST/1.0/autohandler b/rt/html/REST/1.0/autohandler
new file mode 100644
index 000000000..9084a1bef
--- /dev/null
+++ b/rt/html/REST/1.0/autohandler
@@ -0,0 +1,32 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/autohandler
+%#
+<%INIT>
+use RT::Interface::REST;
+$r->content_type('text/plain');
+$m->error_format('text');
+$m->call_next();
+$m->abort();
+</%INIT>
diff --git a/rt/html/REST/1.0/dhandler b/rt/html/REST/1.0/dhandler
new file mode 100644
index 000000000..ef5217fe0
--- /dev/null
+++ b/rt/html/REST/1.0/dhandler
@@ -0,0 +1,287 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/dhandler
+%#
+<%ARGS>
+@id => ()
+$fields => undef
+$format => undef
+$content => undef
+</%ARGS>
+<%INIT>
+use RT::Interface::REST;
+
+my $output = "";
+my $status = "200 Ok";
+my $object = $m->dhandler_arg;
+
+my $name   = qr{[\w.-]+};
+my $list   = '(?:(?:\d+-)?\d+,)*(?:\d+-)?\d+';
+my $label  = '[a-zA-Z0-9@_.+-]+';
+my $field  = '[a-zA-Z][a-zA-Z0-9_-]*';
+my $labels = "(?:$label,)*$label";
+
+# We must handle requests such as the following:
+#
+# 1. http://.../REST/1.0/show (with a list of object specifications).
+# 2. http://.../REST/1.0/edit (with a self-contained list of forms).
+# 3. http://.../REST/1.0/ticket/show (implicit type specification).
+#    http://.../REST/1.0/ticket/edit
+# 4. http://.../REST/1.0/ticket/nn (all possibly with a single form).
+#    http://.../REST/1.0/ticket/nn/history
+#    http://.../REST/1.0/ticket/nn/attachment/1
+#
+# Objects are specified by their type, and either a unique numeric ID,
+# or a unique name (e.g. ticket/1, queue/foo). Multiple objects of the
+# same type may be specified by a comma-separated list of identifiers
+# (e.g., user/ams,rai or ticket/1-3,5-7).
+#
+# Ultimately, we want a list of object specifications to operate upon.
+# The URLs in (4) provide enough information to identify an object. We
+# will assemble submitted information into that format in other cases.
+#
+my (@objects, $forms);
+my $utype;
+
+if ($object eq 'show' ||                                # $REST/show
+    (($utype) = ($object =~ m{^($name)/show$})))        # $REST/ticket/show
+{
+    # We'll convert type/range specifications ("ticket/1-3,7-9/history")
+    # into a list of singular object specifications ("ticket/1/history").
+    # If the URL specifies a type, we'll accept only that one.
+    foreach my $id (@id) {
+        $id =~ s|^(?:$utype/)?|$utype/| if $utype;
+        if (my ($type, $oids, $extra) =
+            ($id =~ m#^($name)/($list|$labels)(?:(/.*))?$#o))
+        {
+	    foreach my $oid (expand_list($oids)) {
+		if ($extra =~ m{^(?:/($name)(?:/(.*))?)?$}o) {
+		    my ($attr, $args) = ($1, $2);
+		    # expand transaction and attachment range specifications
+		    # (if applicable)
+		    my $tids;
+		    if ($attr eq 'history' && $args =~ m#id/(\d.*)#o) {
+			$tids = $1;
+		    }
+		    if ($tids) {
+			push(@objects, "$type/$oid/$attr/id/$_") for expand_list($tids);
+		    } else {
+			push(@objects, "$type/$oid$extra");
+		    }
+		}
+	    }
+	}
+        else {
+            $status = "400 Bad Request";
+            $output = "Invalid object ID specified: '$id'";
+            goto OUTPUT;
+        }
+    }
+}
+elsif ($object eq 'edit' ||                             # $REST/edit
+    (($utype) = ($object =~ m{^($name)/edit$})))        # $REST/ticket/edit
+{
+    # We'll make sure each of the submitted forms is syntactically valid
+    # and sufficiently identifies an object to operate upon, then add to
+    # the object list as above.
+    my @output;
+
+    $forms = form_parse($content);
+    foreach my $form (@$forms) {
+        my ($c, $o, $k, $e) = @$form;
+
+        if ($e) {
+            push @output, [ "# Syntax error.", $o, $k, $e ];
+        }
+        else {
+            my ($type, $id);
+
+            # Look for matching types in the ID, form, and URL.
+            $type = exists $k->{type} ? $k->{type} : $utype;
+            $type =~ s|^(?:$utype)?|$utype/| if $utype;
+            $type =~ s|/$||;
+
+            if (exists $k->{id}) {
+                $id = $k->{id};
+                $id =~ s|^(?:$type/)?|$type/| if $type;
+
+                if ($id =~ m#^$name/(?:$label|\d+)(?:/.*)?#o) {
+                    push @objects, $id;
+                }
+                else {
+                    push @output, [ "# Invalid object ID: '$id'", $o, $k, $e ];
+                }
+            }
+            else {
+                push @output, [ "# No object ID specified.", $o, $k, $e ];
+            }
+        }
+    }
+    # If we saw any errors at this stage, we won't process any part of
+    # the submitted data.
+    if (@output) {
+        unshift @output, [ "# Please resubmit with errors corrected." ];
+        $status = "409 Syntax Error";
+        $output = form_compose(\@output);
+        goto OUTPUT;
+    }
+}
+else {
+    # We'll assume that this is in the correct format already. Otherwise
+    # it will be caught by the loop below.
+    push @objects, $object;
+
+    if ($content) {
+        $forms = form_parse($content);
+
+        if (@$forms > 1) {
+            $status = "400 Bad Request";
+            $output = "You may submit only one form to this object.";
+            goto OUTPUT;
+        }
+
+        my ($c, $o, $k, $e) = @{ $forms->[0] };
+        if ($e) {
+            $status = "409 Syntax Error";
+            $output = form_compose([ ["# Syntax error.", $o, $k, $e] ]);
+            goto OUTPUT;
+        }
+    }
+}
+
+# Make sure we have something to do.
+unless (@objects) {
+    $status = "400 Bad Request";
+    $output = "No objects specified.";
+    goto OUTPUT;
+}
+
+# Parse and validate any field specifications.
+my (%fields, @fields);
+if ($fields) {
+    unless ($fields =~ /^(?:$field,)*$field$/) {
+        $status = "400 Bad Request";
+        $output = "Invalid field specification: $fields";
+        goto OUTPUT;
+    }
+    @fields = map lc, split /,/, $fields;
+    @fields{@fields} = ();
+    unless (exists $fields{id}) {
+        unshift @fields, "id";
+        $fields{id} = ();
+    }
+}
+
+my (@comments, @output);
+
+foreach $object (@objects) {
+    my ($handler, $type, $id, $attr, $args);
+    my ($c, $o, $k, $e) = ("", ["id"], {id => $object}, 0);
+
+    my $i = 0;
+    if ($object =~ m{^($name)/(\d+|$label)(?:/($name)(?:/(.*))?)?$}o ||
+        $object =~ m{^($name)/(new)$}o)
+    {
+        ($type, $id, $attr, $args) = ($1, $2, ($3 || 'default'), $4);
+        $handler = "Forms/$type/$attr";
+
+        unless ($m->comp_exists($handler)) {
+            $args = "$attr/$args";
+            $handler = "Forms/$type/default";
+
+            unless ($m->comp_exists($handler)) {
+                $i = 2;
+                $c = "# Unknown object type: $type";
+            }
+        }
+        elsif ($id ne 'new' && $id !~ /^\d+$/) {
+            my $ns = "Forms/$type/ns";
+
+            # Can we resolve named objects?
+            unless ($m->comp_exists($ns)) {
+                $i = 3;
+                $c = "# Objects of type $type must be specified by numeric id.";
+            }
+            else {
+                my ($n, $s) = $m->comp("Forms/$type/ns", id => $id);
+                if ($n <= 0) { $i = 4; $c = "# $s"; }
+                else         { $i = 0; $id = $n;    }
+            }
+        }
+        else {
+            $i = 0;
+        }
+    }
+    else {
+        $i = 1;
+        $c = "# Invalid object specification: '$object'";
+    }
+
+    if ($i != 0) {
+        if ($content) {
+            (undef, $o, $k, $e) = @{ shift @$forms };
+        }
+        push @output, [ $c, $o, $k ];
+        next;
+    }
+
+    unless ($content) {
+        my $d = $m->comp($handler, id => $id, args => $args, format => $format, fields => \%fields);
+        my ($c, $o, $k, $e) = @$d;
+
+        if (!$e && @$o && keys %fields) {
+            my %lk = map { lc $_ => $_ } keys %$k;
+            @$o = map { $lk{$_} } @fields;
+            foreach my $key (keys %$k) {
+                delete $k->{$key} unless exists $fields{lc $key};
+            }
+        }
+        push(@output, [ $c, $o, $k ]) if ($c || @$o || keys %$k);
+    }
+    else {
+        my ($c, $o, $k, $e) = @{ shift @$forms };
+        my $d = $m->comp($handler, id => $id, args => $args, format => $format,
+                         changes => $k);
+        ($c, $o, $k, $e) = @$d;
+
+        # We won't pass $e through to compose, trusting instead that the
+        # handler added suitable comments for the user.
+        if ($e) {
+            $status = "409 Syntax Error" if @$o;
+            push @output, [ $c, $o, $k ];
+        }
+        else {
+            push @comments, $c;
+        }
+    }
+}
+
+unshift(@output, [ join "\n", @comments ]) if @comments;
+$output = form_compose(\@output);
+
+OUTPUT:
+</%INIT>
+RT/<% $RT::VERSION %> <% $status %>
+
+<% $output |n %>
diff --git a/rt/html/REST/1.0/logout b/rt/html/REST/1.0/logout
new file mode 100644
index 000000000..b64938bc2
--- /dev/null
+++ b/rt/html/REST/1.0/logout
@@ -0,0 +1,27 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+<%PERL>
+tied(%session)->delete if (defined %session);
+</%PERL>
+RT/<% $RT::VERSION %> 200 Ok
diff --git a/rt/html/REST/1.0/search/dhandler b/rt/html/REST/1.0/search/dhandler
new file mode 100644
index 000000000..90b4653e5
--- /dev/null
+++ b/rt/html/REST/1.0/search/dhandler
@@ -0,0 +1,32 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/search/dhandler
+%#
+<%INIT>
+my $status = "500 Server Error";
+my $output = "Unsupported object type.";
+</%INIT>
+RT/<% $RT::VERSION %> <% $status %>
+
+<% $output |n %>
diff --git a/rt/html/REST/1.0/search/ticket b/rt/html/REST/1.0/search/ticket
new file mode 100644
index 000000000..24435294e
--- /dev/null
+++ b/rt/html/REST/1.0/search/ticket
@@ -0,0 +1,119 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/search/ticket
+%#
+<%ARGS>
+$query
+$format => undef
+$orderby => undef
+$fields => undef
+</%ARGS>
+<%INIT>
+my $output = "";
+my $status = "200 Ok";
+my $tickets = new RT::Tickets $session{CurrentUser};
+
+# Parse and validate any field specifications.
+my $field  = '[a-zA-Z][a-zA-Z0-9_-]*';
+my (%fields, @fields);
+if ($fields) {
+    $format = "l";
+    unless ($fields =~ /^(?:$field,)*$field$/) {
+        $status = "400 Bad Request";
+        $output = "Invalid field specification: $fields";
+        goto OUTPUT;
+    }
+    @fields = map lc, split /,/, $fields;
+    @fields{@fields} = ();
+    unless (exists $fields{id}) {
+        unshift @fields, "id";
+        $fields{id} = ();
+    }
+}
+
+$format ||= "s";
+if ($format !~ /^[isl]$/) {
+    $status = "400 Bad request";
+    $output = "Unknown listing format: $format. (Use i, s, or l.)\n";
+    goto OUTPUT;
+}
+
+my ($n, $s);
+eval {
+    ($n, $s) = $tickets->FromSQL($query);
+};
+my $sortstring = "";
+if ($orderby) {
+    $sortstring = 'FIELD => ';
+    my $order = substr($orderby, 0, 1);
+    if ($order eq '+' || $order eq '-') {
+	$sortstring .= 'substr($orderby, 1)';
+	if ($order eq '+') {
+	    $sortstring .= ", ORDER => 'ASC'";
+	} elsif ($order eq '-') {
+	    $sortstring .= ", ORDER => 'DESC'";
+	}
+    } else {
+	$sortstring .= '$orderby';
+    }
+    my $foo = 'FIELD => ';
+    $foo .= '$orderby';
+    $tickets->OrderBy(eval $sortstring);
+}
+if ($@ || $n == 0) {
+    $s ||= $@;
+    $status = "400 Bad request";
+    $output = "Invalid query: '$s'.\n";
+    goto OUTPUT;
+}
+
+$n = 0;
+my @output;
+while (my $ticket = $tickets->Next) {
+    $n++;
+
+    if ($format eq "i") {
+        $output .= "ticket/" . $ticket->Id . "\n";
+    }
+    elsif ($format eq "s") {
+        $output .= $ticket->Id . ": ". $ticket->Subject . "\n";
+    }
+    else {
+	my $id = $ticket->Id;
+        my $d = $m->comp("$RT::WebPath/REST/1.0/Forms/ticket/default", id => $id, format => $format, fields => \%fields);
+        my ($c, $o, $k, $e) = @$d;
+	push @output, [ $c, $o, $k ];
+    }
+}
+if ($n == 0 && $format ne "i") {
+    $output = "No matching results.\n";
+}
+
+$output = form_compose(\@output) if @output;
+
+OUTPUT:
+</%INIT>
+RT/<% $RT::VERSION %> <% $status %>
+
+<% $output |n %>
diff --git a/rt/html/REST/1.0/ticket/comment b/rt/html/REST/1.0/ticket/comment
new file mode 100644
index 000000000..9d1b06246
--- /dev/null
+++ b/rt/html/REST/1.0/ticket/comment
@@ -0,0 +1,149 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/ticket/comment
+%#
+<%ARGS>
+$content
+</%ARGS>
+<%INIT>
+use MIME::Entity;
+use LWP::MediaTypes;
+use RT::Interface::REST;
+use File::Temp qw(tempfile);
+
+my $ticket = new RT::Ticket $session{CurrentUser};
+my $object = $r->path_info;
+my $status = "200 Ok";
+my $output;
+my $action;
+
+# http://.../REST/1.0/ticket/comment/1
+my ($c, $o, $k, $e) = @{ form_parse($content)->[0] };
+if ($e || !$o) {
+    if (!$o) {
+        $output = "Empty form submitted.\n";
+    }
+    else {
+        $c = "# Syntax error.";
+        $output = form_compose([[$c, $o, $k, $e]]);
+    }
+    $status = "400 Bad Request";
+    goto OUTPUT;
+}
+
+$object =~ s#^/##;
+$object ||= $k->{Ticket};
+unless ($object =~ /^\d+/) {
+    $output = "Invalid ticket id: `$object'.\n";
+    $status = "400 Bad Request";
+    goto OUTPUT;
+}
+if ($k->{Ticket} && $object ne $k->{Ticket}) {
+    $output = "The submitted form and URL specify different tickets.\n";
+    $status = "400 Bad Request";
+    goto OUTPUT;
+}
+
+($action = $k->{Action}) =~ s/^(.)(.*)$/\U$1\L$2\E/;
+unless ($action =~ /^(?:Comment|Correspond)$/) {
+    $output = "Invalid action: `$action'.\n";
+    $status = "400 Bad Request";
+    goto OUTPUT;
+}
+
+my $text = $k->{Text};
+my @atts = @{ vsplit($k->{Attachment}) };
+
+if (!$k->{Text} && @atts == 0) {
+        $status = "400 Bad Request";
+        $output = "Empty comment with no attachments submitted.\n";
+        goto OUTPUT;
+}
+
+my $cgi = $m->cgi_object;
+my $ent = MIME::Entity->build(Type => "multipart/mixed");
+$ent->attach(Data => $k->{Text}) if $k->{Text};
+
+my $i = 1;
+foreach my $att (@atts) {
+    local $/=undef;
+    my $file = $att;
+    $file =~ s#^.*[\\/]##;
+
+    my $fh = $cgi->upload("attachment_$i");
+    if ($fh) {
+        my $buf;
+        my ($w, $tmp) = tempfile();
+        my $info = $cgi->uploadInfo();
+
+        while (sysread($fh, $buf, 8192)) {
+            syswrite($w, $buf);
+        }
+
+        $ent->attach(
+            Path => $tmp,
+            Type => $info->{'Content-Type'} || guess_media_type($tmp),
+            Filename => $file,
+            Disposition => "attachment"
+        );
+    }
+    else {
+        $status = "400 Bad Request";
+        $output = "No attachment for $att.\n";
+        goto OUTPUT;
+    }
+
+    $i++;
+}
+
+$ticket->Load($object);
+unless ($ticket->Id) {
+    $output = "Couldn't load ticket id: `$object'.\n";
+    $status = "404 Ticket not found";
+    goto OUTPUT;
+}
+unless ($ticket->CurrentUserHasRight('ModifyTicket') ||
+        ($action eq "Comment" &&
+         $ticket->CurrentUserHasRight("CommentOnTicket")) ||
+        ($action eq "Correspond" &&
+         $ticket->CurrentUserHasRight("ReplyToTicket")))
+{
+    $output = "You are not allowed to $action on ticket $object.\n";
+    $status = "403 Permission denied";
+    goto OUTPUT;
+}
+
+my $cc = join ", ", @{ vsplit($k->{Cc}) };
+my $bcc = join ", ", @{ vsplit($k->{Bcc}) };
+my ($n, $s) = $ticket->$action(MIMEObj => $ent,
+                               CcMessageTo => $cc,
+                               BccMessageTo => $bcc,
+                               TimeTaken => $k->{TimeWorked} || 0);
+$output = $s;
+
+OUTPUT:
+</%INIT>
+RT/<% $RT::VERSION %> <% $status %>
+
+<% $output |n %>
diff --git a/rt/html/REST/1.0/ticket/link b/rt/html/REST/1.0/ticket/link
new file mode 100644
index 000000000..574762512
--- /dev/null
+++ b/rt/html/REST/1.0/ticket/link
@@ -0,0 +1,96 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/ticket/link
+%#
+<%ARGS>
+$id => undef
+$del => 0
+$rel
+$to
+</%ARGS>
+<%INIT>
+use RT::Interface::REST;
+
+my $output;
+my $status = "200 Ok";
+my $ticket = new RT::Ticket $session{CurrentUser};
+my $object = $r->path_info;
+
+my @fields = qw(DependsOn DependedOnBy RefersTo ReferredToBy HasMember MemberOf);
+my %fields = map { lc $_ => $_ } @fields;
+my %lfields = (
+    HasMember    => { Type => 'MemberOf',  Mode => 'Base'   },
+    ReferredToBy => { Type => 'RefersTo',  Mode => 'Base'   },
+    DependedOnBy => { Type => 'DependsOn', Mode => 'Base'   },
+    MemberOf     => { Type => 'MemberOf',  Mode => 'Target' },
+    RefersTo     => { Type => 'RefersTo',  Mode => 'Target' },
+    DependsOn    => { Type => 'DependsOn', Mode => 'Target' },
+);
+
+# http://.../REST/1.0/ticket/link/1
+
+$object =~ s#^/##;
+if ($id && $object && $id != $object) {
+    $output = "Different ids in URL (`$object') and submitted form (`$id').\n";
+    $status = "400 Bad Request";
+    goto OUTPUT;
+}
+$id ||= $object;
+unless ($id =~ /^\d+$/ && $to =~ /^\d+$/) {
+    my $bad = ($id !~ /^\d+$/) ? $id : $to;
+    $output = $r->path_info. "\n";
+    $output .= "Invalid ticket id: '$bad'.\n";
+    $status = "400 Bad Request";
+    goto OUTPUT;
+}
+unless (exists $fields{lc $rel}) {
+    $output = "Invalid relationship: '$rel'.\n";
+    $status = "400 Bad Request";
+    goto OUTPUT;
+}
+$rel = $fields{lc $rel};
+
+$ticket->Load($id);
+unless ($ticket->Id) {
+    $output = "Couldn't load ticket id: '$id'.\n";
+    $status = "404 Ticket not found";
+    goto OUTPUT;
+}
+
+my $type = $lfields{$rel}->{Type};
+my $mode = $lfields{$rel}->{Mode};
+
+my $n = 1;
+my $op = $del ? "DeleteLink" : "AddLink";
+
+($n, $output) = $ticket->$op(Type => $type, $mode => $to);
+if ($n == 0) {
+    $status = "500 Error";
+}
+
+OUTPUT:
+</%INIT>
+RT/<% $RT::VERSION %> <% $status %>
+
+<% $output |n %>
diff --git a/rt/html/REST/1.0/ticket/merge b/rt/html/REST/1.0/ticket/merge
new file mode 100644
index 000000000..9cd2a7cfa
--- /dev/null
+++ b/rt/html/REST/1.0/ticket/merge
@@ -0,0 +1,78 @@
+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+%# REST/1.0/ticket/merge
+%#
+<%ARGS>
+$id => undef
+$into
+</%ARGS>
+<%INIT>
+use RT::Interface::REST;
+
+my $output;
+my $status = "200 Ok";
+my $ticket = new RT::Ticket $session{CurrentUser};
+my $object = $r->path_info;
+
+# http://.../REST/1.0/ticket/merge/1
+
+$object =~ s#^/##;
+if ($id && $object && $id != $object) {
+    $output = "Different ids in URL (`$object') and submitted form (`$id').\n";
+    $status = "400 Bad Request";
+    goto OUTPUT;
+}
+$id ||= $object;
+unless ($id =~ /^\d+$/ && $into =~ /^\d+$/) {
+    my $bad = ($id !~ /^\d+$/) ? $id : $into;
+    $output = $r->path_info. "\n";
+    $output .= "Invalid ticket id: `$bad'.\n";
+    $status = "400 Bad Request";
+    goto OUTPUT;
+}
+
+$ticket->Load($id);
+unless ($ticket->Id) {
+    $output = "Couldn't load ticket id: `$id'.\n";
+    $status = "404 Ticket not found";
+    goto OUTPUT;
+}
+unless ($ticket->CurrentUserHasRight('ModifyTicket')) {
+    $output = "You are not allowed to modify ticket $id.\n";
+    $status = "403 Permission denied";
+    goto OUTPUT;
+}
+
+my ($n, $s) = $ticket->MergeInto($into);
+
+if ($n == 0) {
+    $status = "500 Error";
+}
+$output = $s;
+
+OUTPUT:
+</%INIT>
+RT/<% $RT::VERSION %> <% $status %>
+
+<% $output |n %>
diff --git a/rt/html/Search/Bulk.html b/rt/html/Search/Bulk.html
index df43cfa50..de9143c8a 100644
--- a/rt/html/Search/Bulk.html
+++ b/rt/html/Search/Bulk.html
@@ -175,6 +175,7 @@ if ($ARGS{'UpdateContent'} &&
 #Iterate through each ticket we've been handed
 my @linkresults;
 
+$session{'tickets'}->RedoSearch();
 while (my $Ticket = $session{'tickets'}->Next) {
     $RT::Logger->debug( "Checking Ticket ".$Ticket->Id ."\n");
     next unless ($ARGS{"UpdateTicket".$Ticket->Id});
diff --git a/rt/html/Search/Elements/PickRestriction b/rt/html/Search/Elements/PickRestriction
index a6911df5a..0021ab2bc 100644
--- a/rt/html/Search/Elements/PickRestriction
+++ b/rt/html/Search/Elements/PickRestriction
@@ -34,9 +34,10 @@
 <& /Elements/SelectOwner, Name => "ValueOfOwner" &>
 
 <li>
-<&|/l&>Requestor email address</&> 
-<& /Elements/SelectMatch, Name => "RequestorOp" &>
-<INPUT Name="ValueOfRequestor" SIZE=20>
+<& /Elements/SelectWatcherType, Name => "WatcherRole", AllowNull => 0 &>
+<&|/l&>email address</&> 
+<& /Elements/SelectMatch, Name => "WatcherRoleOp" &>
+<INPUT Name="ValueOfWatcherRole" SIZE=20>
 
 <li>
 <&|/l&>Subject</&> <& /Elements/SelectMatch, Name => "SubjectOp" &> 
@@ -47,7 +48,7 @@
 					False => loc("isn't"), 
 					TrueVal=> '=', 
 					FalseVal => '!=' &>
-<& /Elements/SelectQueue, Name => loc("ValueOfQueue") &>
+<& /Elements/SelectQueue, Name => "ValueOfQueue" &>
 
 
 <li><&|/l&>Priority</&> <& /Elements/SelectEqualityOperator, Name => "PriorityOp" &>
@@ -77,7 +78,7 @@
 			    TrueVal=> '=', 
 			    FalseVal => '!=' 
 &>  
-<& /Elements/SelectStatus, Name => "ValueOfStatus" &>
+<& /Elements/SelectStatus, Name => "ValueOfStatus", SkipDeleted => 1 &>
 
 
 % while ( my $CustomField = $CustomFields->Next ) {
diff --git a/rt/html/SelfService/Display.html b/rt/html/SelfService/Display.html
index fc3fcb289..124ecf407 100644
--- a/rt/html/SelfService/Display.html
+++ b/rt/html/SelfService/Display.html
@@ -38,7 +38,7 @@
           <& /Elements/TitleBoxStart, title => loc("Dates"),
                 title_class=> 'inverse',
                  color => "#663366" &>
-          <& /Ticket/Elements/ShowDates, Ticket => $Ticket &>
+          <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
           <& /Elements/TitleBoxEnd &>
 </TD>
 </TR>
@@ -46,7 +46,7 @@
 
 
 
-<& /Ticket/Elements/ShowHistory, Ticket => $Ticket&>
+<& /Ticket/Elements/ShowHistory, Ticket => $Ticket, AttachPath => "Attachment" &>
 
 
 
@@ -101,6 +101,12 @@ if ( $id[0] eq 'new' ) {
     push ( @results, $ErrMsg );
 
     # }}}
+
+# delete temporary storage entry to make WebUI clean
+unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
+    delete $session{'Attachments'};
+}
+# }}}
 }
 else {
     unless ( $Ticket->Load( $id[0] ) ) {
@@ -127,10 +133,43 @@ if (     ( defined $ARGS{'Status'} )
     push @results, "$msg";
 }
 
+# {{{ store the uploaded attachment in session
+if ($ARGS{'Attach'}) {			# attachment?
+    $session{'Attachments'} = {} unless defined $session{'Attachments'};
+
+    my $subject = "$ARGS{'Attach'}";
+    # since CGI.pm deutf8izes the magic field, we need to add it back.
+    Encode::_utf8_on($subject);
+    # strip leading directories
+    $subject =~ s#^.*[\\/]##;
+
+    my $attachment = MakeMIMEEntity(
+        Subject             => $subject,
+        Body                => "",
+        AttachmentFieldName => 'Attach'
+    );
+
+    $session{'Attachments'} = { %{$session{'Attachments'} || {}},
+				$ARGS{'Attach'} => $attachment };
+}
+# }}}
+
+if ( $session{'Attachments'} || 
+     (   $ARGS{'UpdateContent'} ne ''
+	 && $ARGS{'UpdateContent'} ne "-- \n"
+	 . $session{'CurrentUser'}->UserObj->Signature )) {
+    $ARGS{UpdateAttachments} = $session{'Attachments'};
+}
 ProcessUpdateMessage( ARGSRef   => \%ARGS,
                       Actions   => \@results,
                       TicketObj => $Ticket );
 
+# delete temporary storage entry to make WebUI clean
+unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
+    delete $session{'Attachments'};
+}
+# }}}
+
 my $Transactions = $Ticket->Transactions;
 
 </%INIT>
diff --git a/rt/html/SelfService/Elements/MyRequests b/rt/html/SelfService/Elements/MyRequests
index 95ede0811..839359aed 100644
--- a/rt/html/SelfService/Elements/MyRequests
+++ b/rt/html/SelfService/Elements/MyRequests
@@ -49,6 +49,7 @@ $title ||= loc("My [_1] tickets", $friendly_status);
 my $MyTickets;
 $MyTickets = new RT::Tickets ($session{'CurrentUser'});
 $MyTickets->LimitWatcher(TYPE => 'Requestor', VALUE => $session{'CurrentUser'}->EmailAddress);
+$MyTickets->OrderBy(FIELD => 'id', ORDER => 'ASC');
 
 foreach my $status (@status) {
 
diff --git a/rt/html/SelfService/Update.html b/rt/html/SelfService/Update.html
index 9ff31775f..9444aa706 100644
--- a/rt/html/SelfService/Update.html
+++ b/rt/html/SelfService/Update.html
@@ -29,7 +29,24 @@
 
 <&|/l&>Status</&>: <& /Elements/SelectStatus, Name=>"Status", Default => $DefaultStatus &><br>
 <&|/l&>Subject</&>: <input name="UpdateSubject" size=60 value="Re: <% $Ticket->Subject %>"> <br>
-<&|/l&>Attach</&>: <input name="UpdateAttachment" type=file><br>
+<table>
+<tr>
+% if (exists $session{'Attachments'}) {
+<TD>
+<&|/l&>Attached file</&>:
+</TD>
+<TD COLSPAN=5>
+<&|/l&>Check box to delete</&><BR>
+% foreach my $attach_name (keys %{$session{'Attachments'}}) {
+<input type="checkbox" name="DeleteAttach-<%$attach_name%>"><%$attach_name%><BR>
+% } # end of foreach
+</TD>
+</TR>
+<TR>
+% } # end of if
+<tr><td align=right><&|/l&>Attach</&>:</td><td><input name="Attach" type="file"><input type="hidden" name="UpdateAttach" value="1">
+</td></tr>
+</table>
 <& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction} &>
 		<INPUT TYPE=HIDDEN NAME=id VALUE="<%$Ticket->Id%>"><br>
 
diff --git a/rt/html/Ticket/Attachment/dhandler b/rt/html/Ticket/Attachment/dhandler
index e0f00f57a..ba82b5f2e 100644
--- a/rt/html/Ticket/Attachment/dhandler
+++ b/rt/html/Ticket/Attachment/dhandler
@@ -65,4 +65,6 @@
      $m->out($AttachmentObj->OriginalContent);
      $m->abort; 
 </%perl>
-
+<%attr>
+AutoFlush => 0
+</%attr>
diff --git a/rt/html/Ticket/Create.html b/rt/html/Ticket/Create.html
index 5b8c908a1..435447a8f 100644
--- a/rt/html/Ticket/Create.html
+++ b/rt/html/Ticket/Create.html
@@ -34,55 +34,55 @@
 <BR>
 <& /Elements/TitleBoxStart, contentbg => "#cccccc", title => loc("Create a new ticket") &>
 <TABLE border=0 cellpadding=0 cellspacing=0>
-<TR><TD><&|/l&>Queue</&></TD>
-<TD><% $QueueObj->Name %>
+<TR><TD class=label><&|/l&>Queue</&>:</TD>
+<TD class=value><% $QueueObj->Name %>
 <INPUT TYPE=HIDDEN NAME=Queue Value="<%$QueueObj->Name%>">
 </TD>
-<TD><&|/l&>Status</&>:
+<TD class=label><&|/l&>Status</&>:
 </TD>
-<TD>
+<TD class=value>
 <& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new' &>
 </TD>
-<TD>
+<TD class=label>
 <&|/l&>Owner</&>:
 </TD>
-<TD>
+<TD class=value>
 <& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||undef &>
 </TD>
 </TR>
 <TR>
-<TD>
+<TD class=label>
 <&|/l&>Requestors</&>:
 </TD>
-<TD COLSPAN=5>
+<TD class=value COLSPAN=5>
 <INPUT Name="Requestors" Value="<% ($ARGS{Requestors}) || $session{CurrentUser}->EmailAddress %>" SIZE=40>
 </TD>
 </TR>
 <TR>
-<TD>
+<TD class=labeltop>
 <&|/l&>Cc</&>:
 </TD>
-<TD COLSPAN=5>
-<INPUT NAME="Cc" SIZE=40<% $ARGS{Cc} && " VALUE=\"$ARGS{Cc}\""%>><BR>
+<TD class=value COLSPAN=5>
+<INPUT NAME="Cc" SIZE=40 VALUE="<% $ARGS{Cc} %>"><BR>
 <i><font size=-2>
 <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)</&></font></i>
 </TD>
 </TR>
 <TR>
-<TD>
+<TD class=labeltop>
 <&|/l&>Admin Cc</&>:
 </TD>
-<TD COLSPAN=5>
-<INPUT NAME="AdminCc" SIZE=40<% $ARGS{AdminCc} && " VALUE=\"$ARGS{AdminCc}\""%>><BR>
+<TD class=value COLSPAN=5>
+<INPUT NAME="AdminCc" SIZE=40 VALUE="<% $ARGS{AdminCc} %>"><BR>
 <i><font size=-2>
 <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <b>will</b> receive future updates.)</&></font></i>
 </TD>
 </TR>
 <TR>
-<TD>
+<TD class=label>
 <&|/l&>Subject</&>:
 </TD>
-<TD COLSPAN=5>
+<TD class=value COLSPAN=5>
 <INPUT Name="Subject" SIZE=60 MAXSIZE=100 value="<%$ARGS{Subject} || ''%>">
 </TD>
 </TR>
@@ -93,7 +93,7 @@
 </TR>
 <TR>
 % if (exists $session{'Attachments'}) {
-<TD>
+<TD class=label>
 <&|/l&>Attached file</&>:
 </TD>
 <TD COLSPAN=5>
@@ -108,7 +108,7 @@
 <TD>
 <&|/l&>Attach file</&>:
 </TD>
-<TD COLSPAN=5>
+<TD class=value COLSPAN=5>
 <INPUT TYPE=FILE NAME="Attach">
 <INPUT TYPE=SUBMIT NAME="AddMoreAttach" VALUE="<&|/l&>Add More Files</&>">
 </TD>
@@ -152,8 +152,8 @@
 <TABLE BORDER=0>
 <TR><TD ALIGN=RIGHT><&|/l&>Priority</&>:</TD><TD><input size=3 name="InitialPriority" value="<% $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority %>"></TD></TR>
 <TR><TD ALIGN=RIGHT><&|/l&>Final Priority</&>:</TD><TD><input size=3 name="FinalPriority" value="<% $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority %>"></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Time Worked</&>:</TD><TD><input size=3 name="TimeWorked"<% $ARGS{TimeWorked} && " VALUE=\"$ARGS{TimeWorked}\""  %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Time Left</&>:</TD><TD><input size=3 name="TimeLeft"<% $ARGS{TimeLeft} && " VALUE=\"$ARGS{TimeLeft}\"" %>></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Time Worked</&>:</TD><TD><input size=3 name="TimeWorked" value="<% $ARGS{TimeWorked} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Time Left</&>:</TD><TD><input size=3 name="TimeLeft" value="<% $ARGS{TimeLeft} %>"></TD></TR>
 </TABLE>
 <& /Elements/TitleBoxEnd &>
 <br>
@@ -162,8 +162,9 @@
 		 color => "#663366" &>
 
 <TABLE BORDER=0>
-<TR><TD ALIGN=RIGHT><&|/l&>Starts</&>:</TD><TD><input size=10 name="Starts"<% $ARGS{Starts} && " VALUE=\"$ARGS{Starts}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Due</&>:</TD><TD><input size=10 name="Due"<% $ARGS{Due} && " VALUE=\"$ARGS{Due}\"" %>></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Starts</&>:</TD><TD><input size=10 name="Starts" value="<% $ARGS{Starts} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Due</&>:</TD><TD><input size=10 name="Due" value="<%
+$ARGS{Due}%>"></TD></TR>
 </TABLE>
 <& /Elements/TitleBoxEnd &>
 <BR>
@@ -176,12 +177,12 @@
 
 <i><&|/l&>(Enter ticket ids or URLs, seperated with spaces)</&></i>
 <TABLE BORDER=0>
-<TR><TD ALIGN=RIGHT><&|/l&>Depends on</&></TD><TD><input size=10 name="new-DependsOn"<% $ARGS{'new-DependsOn'} && " VALUE=\"$ARGS{'new-DependsOn'}\""%>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Depended on by</&></TD><TD><input size=10 name="DependsOn-new"<% $ARGS{'DependsOn-new'} && " VALUE=\"$ARGS{'DependsOn-new'}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Parents</&></TD><TD><input size=10 name="new-MemberOf"<% $ARGS{'new-MemberOf'} && " VALUE=\"$ARGS{'new-MemberOf'}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Children</&></TD><TD><input size=10 name="MemberOf-new" <% $ARGS{'MemberOf-new'} && " VALUE=\"$ARGS{'MemberOf-new'}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Refers to</&></TD><TD><input size=10 name="new-RefersTo"<% $ARGS{'new-RefersTo'} && " VALUE=\"$ARGS{'new-MemberOf'}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Referred to by</&></TD><TD><input size=10 name="RefersTo-new"<% $ARGS{'RefersTo-new'} && " VALUE=\"$ARGS{'RefersTo-new'}\"" %>></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Depends on</&></TD><TD><input size=10 name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Depended on by</&></TD><TD><input size=10 name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Parents</&></TD><TD><input size=10 name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Children</&></TD><TD><input size=10 name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Refers to</&></TD><TD><input size=10 name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Referred to by</&></TD><TD><input size=10 name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} %>"></TD></TR>
 
 
 </TABLE>
@@ -200,10 +201,20 @@
 <BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
 
 <%INIT>
+
+
+
 my $QueueObj = new RT::Queue($session{'CurrentUser'});
 $QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
 my $CFs = $QueueObj->CustomFields();
 
+if ($QueueObj->DefaultDueIn) {
+    my $default_due = RT::Date->new($session{'CurrentUser'});
+    $default_due->SetToNow();
+    $default_due->AddDays($QueueObj->DefaultDueIn);
+    $ARGS{'Due'} = $default_due->ISO();
+}
+
 # {{{ deal with deleting uploaded attachments
 foreach my $key (keys %ARGS) {
     if ($key =~ m/^DeleteAttach-(.+)$/) {
@@ -218,8 +229,6 @@ if ($ARGS{'Attach'}) {			# attachment?
 
     my $subject = "$ARGS{'Attach'}";
 
-    # since CGI.pm deutf8izes the magic field, we need to add it back.
-    Encode::_utf8_on($subject);
     # strip leading directories
     $subject =~ s#^.*[\\/]##;
 
diff --git a/rt/html/Ticket/Display.html b/rt/html/Ticket/Display.html
index cf32dce9d..276cee62a 100644
--- a/rt/html/Ticket/Display.html
+++ b/rt/html/Ticket/Display.html
@@ -22,20 +22,20 @@
 %# 
 %# END LICENSE BLOCK
 <& /Elements/Header, 
-    Title => loc("#[_1]: [_2]", $Ticket->Id, $Ticket->Subject) &>
+    Title => loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &>
 <& /Ticket/Elements/Tabs, 
-    Ticket => $Ticket, 
-    current_tab => 'Ticket/Display.html?id='.$Ticket->id,
-    Title => loc("#[_1]: [_2]", $Ticket->Id, $Ticket->Subject) &>
+    Ticket => $TicketObj, 
+    current_tab => 'Ticket/Display.html?id='.$TicketObj->id,
+    Title => loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &>
 
 <& /Elements/ListActions, actions => \@Actions &>
 
-<& /Ticket/Elements/ShowSummary,  Ticket => $Ticket &>
+<& /Ticket/Elements/ShowSummary,  Ticket => $TicketObj &>
 
 
 <BR>
 <& /Ticket/Elements/ShowHistory , 
-      Ticket => $Ticket, 
+      Ticket => $TicketObj, 
       Collapsed => $ARGS{'Collapsed'}, 
       ShowHeaders => $ARGS{'ShowHeaders'} &> 
 
@@ -45,14 +45,13 @@ $id => undef
 $Create => undef
 $ShowHeaders => undef
 $Collapsed => undef
+$TicketObj => undef
 </%ARGS>
 
 <%INIT>
-  my ($linkid, $message, $tid, $Ticket, @Actions);  
+  my ($linkid, $message, $tid, @Actions);  
 
-$Ticket = new RT::Ticket($session{'CurrentUser'});
-
-unless ($id) {
+unless ($id || $TicketObj) {
     Abort('No ticket specified');
 }
 
@@ -67,47 +66,50 @@ if ($ARGS{'id'} eq 'new') {
     unless ($Queue->CurrentUserHasRight('CreateTicket')) {
 	Abort('You have no permission to create tickets in that queue.');
     }
-    ($Ticket, @Actions) =
-       CreateTicket(Attachments => $session{'Attachments'}, %ARGS);
+    ($TicketObj, @Actions) =
+	CreateTicket(Attachments => $session{'Attachments'}, %ARGS);
     delete $session{'Attachments'};
-    unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
-      Abort("No permission to view newly created ticket #".$Ticket->id.".");
-    }
+    unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
+	Abort("No permission to view newly created ticket #".$TicketObj->id.".");
+	}
     # }}}
-}
+} else { 
+    if (!$TicketObj) {
 
-else { 
-    $Ticket = LoadTicket($ARGS{'id'});
-    unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
-	Abort("No permission to view ticket");
-    }
+	$TicketObj = RT::Ticket->new($session{'CurrentUser'});
 
+	$TicketObj = LoadTicket($ARGS{'id'});
+	unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
+	    Abort("No permission to view ticket");
+	}
+    }
 
-if (defined $ARGS{'Action'}) {
-  if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) {
-    my $action = $1;
-    my ($res, $msg)=$Ticket->$action();
-    push(@Actions, $msg);
-  }
-}
+    if (defined $ARGS{'Action'}) {
+	if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) {
+	    my $action = $1;
+	    my ($res, $msg)=$TicketObj->$action();
+	    push(@Actions, $msg);
+	}
+    }
 
-    if ( $ARGS{'UpdateContent'} ) {
+    if ( $ARGS{'UpdateContent'} || $session{'Attachments'}) {
         $ARGS{'UpdateContent'} =~ s/\r\n/\n/g;
-        if (    $ARGS{'UpdateContent'} ne ''
-             && $ARGS{'UpdateContent'} ne "-- \n"
-             . $session{'CurrentUser'}->UserObj->Signature ) {
+        if ( $session{'Attachments'} || 
+	     (   $ARGS{'UpdateContent'} ne ''
+		 && $ARGS{'UpdateContent'} ne "-- \n"
+		 . $session{'CurrentUser'}->UserObj->Signature )) {
             $ARGS{UpdateAttachments} = $session{'Attachments'};
             ProcessUpdateMessage( ARGSRef   => \%ARGS,
                                   Actions   => \@Actions,
-                                  TicketObj => $Ticket );
+                                  TicketObj => $TicketObj );
             delete $session{'Attachments'};
         }
     }
-#Process status updates
-my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS, TicketObj=>$Ticket);
-my @results = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS);                            
+    #Process status updates
+    my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS, TicketObj=>$TicketObj);
+    my @results = ProcessTicketLinks( TicketObj => $TicketObj, ARGSRef => \%ARGS);                            
 
-push (@Actions, @BasicActions, @results);
+    push (@Actions, @BasicActions, @results);
 }
 </%INIT>
 
diff --git a/rt/html/Ticket/Elements/AddWatchers b/rt/html/Ticket/Elements/AddWatchers
index e9f651593..96dd38f08 100644
--- a/rt/html/Ticket/Elements/AddWatchers
+++ b/rt/html/Ticket/Elements/AddWatchers
@@ -77,6 +77,7 @@ my ($msg, $Users, $Groups);
 if ($UserString) {
     $Users = RT::Users->new($session{'CurrentUser'});
     $Users->Limit(FIELD => $UserField, VALUE => $UserString, OPERATOR => $UserOp);
+    $Users->LimitToPrivileged if $PrivilegedOnly;
      }
 
 if ($GroupString) {
@@ -94,4 +95,5 @@ $UserString => undef
 $GroupField => 'Name'
 $GroupOp => '='
 $GroupString => undef
+$PrivilegedOnly => undef
 </%ARGS>
diff --git a/rt/html/Ticket/Elements/EditCustomField b/rt/html/Ticket/Elements/EditCustomField
index 1fc7d4388..16348061e 100644
--- a/rt/html/Ticket/Elements/EditCustomField
+++ b/rt/html/Ticket/Elements/EditCustomField
@@ -30,6 +30,8 @@
         size="<%$Cols%>"
 % if ($TicketObj) {
           value="<%$Values->Count ? $Values->First->Content : ''%>"
+% } elsif ($Default) {
+          value="<%$Default ? $Default : ''%>"
 % }
 >
 % } elsif ($CustomField->Type eq 'FreeformMultiple') {
@@ -38,6 +40,8 @@
 %          while (my $value = $Values->Next ) {
 %                 $content .= $value->Content;
 %           }
+% } elsif ($Default) {
+          value="<%$Default ? $Default : ''%>"
 %  }
 <input type="hidden" name="<%$NamePrefix%><%$CustomField->Id%>-Values-Magic" value="1">
 <textarea cols=<%$Cols%> rows=<%$Rows%> name="<%$NamePrefix%><%$CustomField->Id%>-Values"><%$content%></textarea>
diff --git a/rt/html/Ticket/Elements/EditLinks b/rt/html/Ticket/Elements/EditLinks
index 7a522dda6..bdb8a6b7d 100644
--- a/rt/html/Ticket/Elements/EditLinks
+++ b/rt/html/Ticket/Elements/EditLinks
@@ -35,10 +35,8 @@
     <td class="labeltop"><&|/l&>Depends on</&>:</td>
     <td class="value">
 % while (my $link = $Ticket->DependsOn->Next) {
-% my $member = $link->TargetObj;
       <INPUT TYPE=CHECKBOX NAME="DeleteLink--<%$link->Type%>-<%$link->Target%>">
-      <a href="<%$RT::WebPath%>/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%>
-      [<%$member->Status%>]<br>
+        <& ShowLink, URI => $link->TargetURI &><br>
 % }
     </td>
   </tr>
@@ -48,8 +46,7 @@
 % while (my $link = $Ticket->DependedOnBy->Next) {
 % my $member = $link->BaseObj;
       <INPUT TYPE=CHECKBOX NAME="DeleteLink-<%$link->Base%>-<%$link->Type%>-">
-      <a href="<%$RT::WebPath%>/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> 
-      [<%$member->Status%>]<br>
+        <& ShowLink, URI => $link->BaseURI &><br>
 % }
     </td>
   </tr>
@@ -57,10 +54,8 @@
     <td class="labeltop"><&|/l&>Parents</&>:</td>
     <td class="value">
 % while (my $link = $Ticket->MemberOf->Next) {
-% my $member = $link->TargetObj;
       <INPUT TYPE=CHECKBOX NAME="DeleteLink--<%$link->Type%>-<%$link->Target%>">
-      <a href="<%$RT::WebPath%>/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%>
-      [<%$member->Status%>]<br>
+        <& ShowLink, URI => $link->TargetURI &><br>
 % }
     </td>
   </tr>
@@ -69,9 +64,7 @@
     <td class="value">
 % while (my $link = $Ticket->Members->Next) {
       <INPUT TYPE=CHECKBOX NAME="DeleteLink-<%$link->Base%>-<%$link->Type%>-">
-% my $member = $link->BaseObj;
-      <a href="<%$RT::WebPath%>/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> 
-      [<%$member->Status%>]<br>
+        <& ShowLink, URI => $link->BaseURI &><br>
 % }
     </td>
   </tr>
@@ -80,12 +73,7 @@
     <td class="value">
 % while (my $link = $Ticket->RefersTo->Next) {
       <INPUT TYPE=CHECKBOX NAME="DeleteLink--<%$link->Type%>-<%$link->Target%>">
-% if ($link->TargetURI->IsLocal) {
-% my $member = $link->TargetObj;
-      <a href="<%$RT::WebPath%>/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> [<%$member->Status%>]<br>
-% } else {
-      <A HREF="<%$link->TargetURI->Resolver->HREF%>"><%$link->TargetURI->Resolver->AsString%></A><br>
-% }
+        <& ShowLink, URI => $link->TargetURI &><br>
 %}
     </td>
   </tr>
@@ -94,12 +82,7 @@
     <td class="value">
 % while (my $link = $Ticket->ReferredToBy->Next) {
       <INPUT TYPE=CHECKBOX NAME="DeleteLink-<%$link->Base%>-<%$link->Type%>-">
-% if ($link->BaseURI->IsLocal) {
-% my $member = $link->BaseObj;
-      <a href="<%$RT::WebPath%>/Ticket/Display.html?id=<%$member->Id%>"><%$member->Id%></a>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> [<%$member->Status%>]<br>
-% } else {
-      <A HREF="<%$link->BaseURI->Resolver->HREF%>"><%$link->BaseURI->Resolver->AsString%></A><br>
-%}
+        <& ShowLink, URI => $link->BaseURI &><br>
 % }
     </td>
   </tr>
diff --git a/rt/html/Ticket/Elements/EditPeople b/rt/html/Ticket/Elements/EditPeople
index 1ab8f4ace..a1fc0111a 100644
--- a/rt/html/Ticket/Elements/EditPeople
+++ b/rt/html/Ticket/Elements/EditPeople
@@ -37,7 +37,7 @@
 <& AddWatchers, Ticket => $Ticket, UserString => $UserString,
         UserOp => $UserOp, UserField => $UserField,
 	GroupString => $GroupString, GroupOp => $GroupOp,
-	GroupField => $GroupField &> 
+	GroupField => $GroupField, PrivilegedOnly => $PrivilegedOnly &> 
 </TD><TD VALIGN=TOP>
 <h3><&|/l&>Owner</&></h3>
 <&|/l&>Owner</&>: <& /Elements/SelectOwner, Name => 'Owner', QueueObj => $Ticket->QueueObj, TicketObj => $Ticket, Default => $Ticket->OwnerObj->Id &>
@@ -64,5 +64,6 @@ $UserString => undef
 $GroupField => undef
 $GroupOp => undef
 $GroupString => undef
+$PrivilegedOnly => undef
 $Ticket => undef
 </%ARGS>
diff --git a/rt/html/Ticket/Elements/ShowAttachments b/rt/html/Ticket/Elements/ShowAttachments
index 22b60d11b..590a011fb 100644
--- a/rt/html/Ticket/Elements/ShowAttachments
+++ b/rt/html/Ticket/Elements/ShowAttachments
@@ -47,7 +47,7 @@ if ($size) {
 </%PERL>
 
 <li><font <%$fontsize%>>
-        <A HREF="<%$RT::WebPath%>/Ticket/Attachment/<%$rev->TransactionObj->Id%>/<%$rev->Id%>/<%$rev->Filename%>"><%$rev->CreatedAsString%> (<% $size %>)</a></font></li>
+        <A HREF="<%$RT::WebPath%>/Ticket/Attachment/<%$rev->TransactionObj->Id%>/<%$rev->Id%>/<%$rev->Filename | u%>"><%$rev->CreatedAsString%> (<% $size %>)</a></font></li>
 % }
 % $fontsize='size="-2"';
 % }
@@ -63,6 +63,9 @@ my %documents;
 my $transactions = $Ticket->Transactions();
 while (my $trans = $transactions->Next()) {
         my $attachments = $trans->Attachments();
+	$attachments->Columns( qw( Id Filename ContentType Headers Subject Parent ContentEncoding ContentType TransactionId) );
+        $attachments->Limit(FIELD => 'Filename', OPERATOR => 'IS NOT', VALUE => 'NULL', QUOTEVALUE => 0, ENTRYAGGREGATOR => 'AND');
+        $attachments->Limit(FIELD => 'Filename', OPERATOR => '!=', VALUE => '', ENTRYAGGREGATOR => 'AND');
         while (my $attach = $attachments->Next()) {
               next unless ($attach->Filename());
               # most recent at the top
diff --git a/rt/html/Ticket/Elements/ShowDates b/rt/html/Ticket/Elements/ShowDates
index da7f75bb6..b09b4bf7b 100644
--- a/rt/html/Ticket/Elements/ShowDates
+++ b/rt/html/Ticket/Elements/ShowDates
@@ -21,6 +21,7 @@
 %# 
 %# 
 %# END LICENSE BLOCK
+
 <TABLE>
   <TR>
     <TD class="label"><&|/l&>Created</&>:</TD>
@@ -35,7 +36,7 @@
     <TD class="value"><% $Ticket->StartedObj->AsString %></TD>
   </TR>
   <TR>
-    <TD class="label"><&|/l&>Last Contact</&>:</TD>
+    <TD class="label"><a href="Display.html?id=<%$Ticket->id%>&Action=SetTold"><&|/l&>Last Contact</&></a>:</TD>
     <TD class="value"><% $Ticket->ToldObj->AsString %></TD>
   </TR>
   <TR>
@@ -48,9 +49,15 @@
   </TR>
   <TR>
     <TD class="label"><&|/l&>Updated</&>:</TD>
-    <TD class="value"><A HREF="#lasttrans"><% $Ticket->LastUpdated ? (loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $Ticket->LastUpdatedByObj->Name)) : loc("Never") | h %></a></TD>
+% my $UpdatedString = $Ticket->LastUpdated ? (loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $Ticket->LastUpdatedByObj->Name)) : loc("Never");
+% if ($UpdatedLink) {
+    <TD class="value"><A HREF="#lasttrans"><% $UpdatedString | h %></a></TD>
+% } else {
+    <TD class="value"><% $UpdatedString | h %></TD>
+% }
   </TR>
 </TABLE>
 <%ARGS>
 $Ticket => undef
+$UpdatedLink => 1
 </%ARGS>
diff --git a/rt/html/Ticket/Elements/ShowHistory b/rt/html/Ticket/Elements/ShowHistory
index 2958f8706..194be9b37 100644
--- a/rt/html/Ticket/Elements/ShowHistory
+++ b/rt/html/Ticket/Elements/ShowHistory
@@ -62,7 +62,7 @@ else {
 %	if ($Transactions->IsLast) {
 	<a name="lasttrans"></a>
 % 	}
-	    <& ShowTransaction, Ticket => $Ticket, Transaction => $Transaction, ShowHeaders => $ShowHeaders, Collapsed => $Collapsed, RowNum => $i, ShowTitleBarCommands => $ShowTitleBarCommands  &>
+	    <& ShowTransaction, Ticket => $Ticket, Transaction => $Transaction, ShowHeaders => $ShowHeaders, Collapsed => $Collapsed, RowNum => $i, ShowTitleBarCommands => $ShowTitleBarCommands, %ARGS &>
 % }
 </TABLE>
 % if ($ShowDisplayModes or $ShowTitle) {
diff --git a/rt/html/Ticket/Elements/ShowMessageStanza b/rt/html/Ticket/Elements/ShowMessageStanza
index b0998068f..8e3045a36 100644
--- a/rt/html/Ticket/Elements/ShowMessageStanza
+++ b/rt/html/Ticket/Elements/ShowMessageStanza
@@ -21,6 +21,8 @@
 %# 
 %# 
 %# END LICENSE BLOCK
+% if (ref($Message)) {
+<font color="<%$colors[$Depth]%>">
 <%perl>
 foreach my $stanza (@$Message) {
     if ( ref $stanza eq "ARRAY" ) {
@@ -36,8 +38,16 @@ foreach my $stanza (@$Message) {
                 $content =~ s/\n/<br>/gi;
 
 </%perl>
-<font color="<%$colors[$Depth]%>"><%$content |n%><br></font>
+<%$content |n%><br>
 %       }
+% } # end foreach
+</font>
+% } else {
+% my $content = $Message;
+%        RT::Interface::Web::EscapeUTF8(\$content);
+%        $m->comp('/Elements/Callback', content => \$content, %ARGS);
+%                $content =~ s/\n/<br>/gi;
+<%$content |n%><br>
 % }
 <%INIT>
 use URI::URL;
diff --git a/rt/html/Ticket/Elements/ShowPeople b/rt/html/Ticket/Elements/ShowPeople
index 0b8026949..160da70d9 100644
--- a/rt/html/Ticket/Elements/ShowPeople
+++ b/rt/html/Ticket/Elements/ShowPeople
@@ -27,15 +27,15 @@
     <td class="value"><%$Ticket->OwnerObj->Name%></td>
   </tr>
   <tr>
-    <td class="label"><&|/l&>Requestors</&>:</td>
+    <td class="labeltop"><&|/l&>Requestors</&>:</td>
     <td class="value"><%$Ticket->RequestorAddresses%></td>
   </tr>
   <tr>
-    <td class="label"><&|/l&>Cc</&>:</td>
+    <td class="labeltop"><&|/l&>Cc</&>:</td>
     <td class="value"><%$Ticket->CcAddresses%></td>
   </tr>
   <tr>
-    <td class="label"><&|/l&>AdminCc</&>:</td>
+    <td class="labeltop"><&|/l&>AdminCc</&>:</td>
     <td class="value"><%$Ticket->AdminCcAddresses%></td>
   </tr>
 </table>
diff --git a/rt/html/Ticket/Elements/ShowTransaction b/rt/html/Ticket/Elements/ShowTransaction
index f2f89d35c..2d710fcbc 100644
--- a/rt/html/Ticket/Elements/ShowTransaction
+++ b/rt/html/Ticket/Elements/ShowTransaction
@@ -38,8 +38,6 @@
 unless ($Collapsed) {
  $attachments->GotoFirstItem;
  while (my $message=$attachments->Next) {
-     #we don't want to show any empty transactions, unless they have kids
-     next unless ($message->ContentLength || $message->Children->Count);
 
   my ($headers, $quoted);
       if ($ShowHeaders && ($ShowHeaders == $Ticket->Id)) {
@@ -53,11 +51,18 @@ unless ($Collapsed) {
 	   eval {$headers =~ s/^([^:]+)(?=:)/loc($1)/em; } # we eval here to catch errors when 5.6 panics
       }
      # 13456 is a random # of about the biggest size we want to see inline text
-     my $MAX_INLINE_BODY = 13456;
+     # It's here to catch anyone who hasn't updated RT_Config.pm since this
+     # constant was moved out there.
+     my $MAX_INLINE_BODY = $RT::MaxInlineBody || 13456;
      if ($message->ContentType =~ m{^(text/plain|message|text$)}i && 
 				    $message->ContentLength < $MAX_INLINE_BODY ) {
+         eval {
          require Text::Quoted;
-	 $quoted = Text::Quoted::extract($message->Content); 
+	     $quoted = Text::Quoted::extract($message->Content); 
+        }; 
+        if ($@) {
+            $quoted = $message->Content;
+        }
      }
         
 </%PERL>
@@ -69,7 +74,12 @@ unless ($Collapsed) {
 	<PRE>
 <& ShowMessageHeaders, Headers => $headers, Transaction => $Transaction &>
 </PRE>
+% if (!length($quoted) && $message->ContentType =~ m#^text/#) {
+<blockquote><i><&|/l&>Message body not shown because it is too large or is not plain text.</&><br>
+<&|/l&>You can access it with the Download button on the right.</&></i></blockquote>
+% } else {
 <& ShowMessageStanza, Depth => 0, Message => $quoted, Transaction => $Transaction &>
+% }
 </span>
       </TD>
       <TD VALIGN=TOP ALIGN=RIGHT>
@@ -78,7 +88,7 @@ unless ($Collapsed) {
 <BR>
 % }
 <%PERL>
-my $size = $message->ContentLength;
+my $size = $message->ContentLength or next;
 
 if ($size) {
     if ($size > 1024) {
@@ -88,7 +98,7 @@ if ($size) {
 	$size = loc("[_1]b", $size);
     }
 </%PERL>
-<font size=-1><A HREF="<%$RT::WebPath%>/Ticket/Attachment/<%$Transaction->Id%>/<%$message->Id%>/<%$message->Filename%>"><&|/l&>Download</&> <% $message->Filename|| loc('(untitled)') %></a> <% $size %></font>
+<font size=-1><A HREF="<%$AttachPath%>/<%$Transaction->Id%>/<%$message->Id%>/<%$message->Filename | u%>"><&|/l&>Download</&> <% $message->Filename|| loc('(untitled)') %></a> <% $size %></font>
 % }
 </TD>
 </TR>
@@ -104,6 +114,7 @@ $ShowHeaders => 0
 $Collapsed => undef
 $ShowTitleBarCommands => 1
 $RowNum => 1
+$AttachPath => $RT::WebPath."/Ticket/Attachment"
 </%ARGS>
 
 <%INIT>
@@ -147,6 +158,7 @@ if ($Transaction->TimeTaken > 0) {
 	$TimeTaken = $Transaction->TimeTaken." min"
 }
 my $attachments = $Transaction->Attachments;
+$attachments->Columns( qw( Id Filename ContentType Headers Subject Parent ContentEncoding ContentType TransactionId) );
 
 my $titlebar_commands='&nbsp;';
 
diff --git a/rt/html/Ticket/Elements/Tabs b/rt/html/Ticket/Elements/Tabs
index 81c92e8c2..cba45df91 100644
--- a/rt/html/Ticket/Elements/Tabs
+++ b/rt/html/Ticket/Elements/Tabs
@@ -45,11 +45,17 @@ my $id   = $Ticket->id();
 
 if ( defined $session{'tickets'} ) {
 
+        # we have to update session data if we get new ItemMap
+        my $updatesession = 1 unless($session{'tickets'}->{'item_map'});
 
-my $item_map = $session{'tickets'}->ItemMap;
+        my $item_map = $session{'tickets'}->ItemMap;
 
-            # Don't $current_toptab = display prev links if we're on the first ticket
+        if ($updatesession) {
+                $session{'i'}++;
+		$session{'tickets'}->PrepForSerialization();
+        }
 
+        # Don't $current_toptab = display prev links if we're on the first ticket
         if ($item_map->{$Ticket->Id}->{prev}) {
                 $searchtabs->{'_a'} = {
                             class => "nav",
diff --git a/rt/html/Ticket/Modify.html b/rt/html/Ticket/Modify.html
index c97fd0994..e504a3cba 100644
--- a/rt/html/Ticket/Modify.html
+++ b/rt/html/Ticket/Modify.html
@@ -46,7 +46,7 @@ my $CustomFields = $TicketObj->QueueObj->CustomFields();
 $m->comp('/Elements/Callback', TicketObj => $TicketObj, CustomFields => $CustomFields, %ARGS);
 
 my @results = ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef => \%ARGS);
-my @cf_results = ProcessTicketCustomFieldUpdates(ARGSRef => \%ARGS);
+my @cf_results = ProcessTicketCustomFieldUpdates(TicketObj => $TicketObj, ARGSRef => \%ARGS);
 push (@results, @cf_results);
 
 # TODO: display the results, even if we can't display the ticket
diff --git a/rt/html/Ticket/ModifyAll.html b/rt/html/Ticket/ModifyAll.html
index a50689398..1163f3fa5 100644
--- a/rt/html/Ticket/ModifyAll.html
+++ b/rt/html/Ticket/ModifyAll.html
@@ -115,7 +115,7 @@ my (@wresults, @results,  @dresults, @lresults, @cf_results);
 unless ($OnlySearchForPeople) {
     @wresults = ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS);
     @results = ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS);
- @cf_results = ProcessTicketCustomFieldUpdates(ARGSRef => \%ARGS);
+ @cf_results = ProcessTicketCustomFieldUpdates( TicketObj => $Ticket, ARGSRef => \%ARGS);
     @dresults = ProcessTicketDates( TicketObj => $Ticket, ARGSRef => \%ARGS);
     @lresults = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS);
 
diff --git a/rt/html/Ticket/ModifyPeople.html b/rt/html/Ticket/ModifyPeople.html
index 2e41664d9..debd27a97 100644
--- a/rt/html/Ticket/ModifyPeople.html
+++ b/rt/html/Ticket/ModifyPeople.html
@@ -44,7 +44,7 @@ my (@results, @wresults);
 my $Ticket = LoadTicket($id);
 
 # if we're trying to search for watchers and nothing else
-unless ($OnlySearchForPeople) {
+unless ($OnlySearchForPeople or $OnlySearchForGroup) {
     @results = ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS);
     @wresults = ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS);
 }
@@ -56,6 +56,7 @@ push @results, @wresults;
 
 <%ARGS>
 $OnlySearchForPeople => undef
+$OnlySearchForGroup => undef
 $UserField => undef
 $UserOp => undef
 $UserString => undef
diff --git a/rt/html/Ticket/Update.html b/rt/html/Ticket/Update.html
index e19aacf6a..ad3b21787 100644
--- a/rt/html/Ticket/Update.html
+++ b/rt/html/Ticket/Update.html
@@ -23,7 +23,7 @@
 %# END LICENSE BLOCK
 <& /Elements/Header, Title => $title &>
 <& /Ticket/Elements/Tabs, 
-    Ticket => $Ticket , 
+    Ticket => $TicketObj, 
     Title=> $title &>
 
 <FORM ACTION="Update.html" NAME="TicketUpdate" 
@@ -35,20 +35,20 @@
 
 <TABLE>
 <TR><TD>
-<a href="ModifyPeople.html?id=<%$Ticket->Id%>"><&|/l&>Ticket watchers</&></A></TD><TD align=right>
+<a href="ModifyPeople.html?id=<%$TicketObj->Id%>"><&|/l&>Ticket watchers</&></A></TD><TD align=right>
 <&|/l&>Requestor</&>:
 </TD><TD>
-<b><% $Ticket->RequestorAddresses %></b>
+<b><% $TicketObj->RequestorAddresses %></b>
 </TD></TR>
 <TR><TD>&nbsp;</TD><TD align=right>
 <&|/l&>Cc</&>:
 </TD><TD>
-<b><% $Ticket->CcAddresses %></b>
+<b><% $TicketObj->CcAddresses %></b>
 </TD></TR>
 <TR><TD>&nbsp;</TD><TD align=right>
 <&|/l&>AdminCc</&>:
 </TD><TD>
-<b><% $Ticket->AdminCcAddresses %></b>
+<b><% $TicketObj->AdminCcAddresses %></b>
 </TD></TR>
 </TR>
 </TABLE>
@@ -60,7 +60,7 @@
 <td>
 <& /Elements/SelectStatus, Name=>"Status", Default => $DefaultStatus &>
 <&|/l&>Owner</&>:  
-<& /Elements/SelectOwner, Name=>"Owner", Default => ($ARGS{'Owner'} || $Ticket->OwnerObj->Id()), QueueObj => $Ticket->QueueObj, TicketObj => $Ticket &>
+<& /Elements/SelectOwner, Name=>"Owner", Default => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj &>
 <&|/l&>Worked</&>: <input size=4 name="UpdateTimeWorked" value="<% $ARGS{UpdateTimeWorked}%>"> <&|/l&>minutes</&></td></tr>
 <tr><td align=right><&|/l&>Update Type</&>:</td>
 <td><select name="UpdateType">
@@ -72,7 +72,7 @@
 % }
 </select> 
 </td></tr>
-<tr><td align=right><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size=60 value="<% ($ARGS{UpdateSubject}) ? $ARGS{UpdateSubject} : $Ticket->Subject()%>"></td></tr>
+<tr><td align=right><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size=60 value="<% ($ARGS{UpdateSubject}) ? $ARGS{UpdateSubject} : $TicketObj->Subject()%>"></td></tr>
 <tr><td align=right><&|/l&>Cc</&>:</td><td> <input name="UpdateCc" size=60
 value=<% $ARGS{UpdateCc} %>><BR>
 <i><font size=-2>
@@ -101,12 +101,12 @@ value=<% $ARGS{UpdateCc} %>><BR>
 <& /Elements/Callback, _CallbackName => 'BeforeMessageBox', %ARGS &>
 % if (exists $ARGS{UpdateContent}) {
 % delete $ARGS{'QuoteTransaction'};
-<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, %ARGS&>
+<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
 % } else {
 <& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &>
 % }
 </td></tr>
-		<INPUT TYPE=HIDDEN NAME=id VALUE="<%$Ticket->Id%>"><br>
+		<INPUT TYPE=HIDDEN NAME=id VALUE="<%$TicketObj->Id%>"><br>
 </table>
 
 
@@ -123,10 +123,10 @@ my $CanRespond = 0;
 my $CanComment = 0;
 my $title;
 
-my $Ticket = LoadTicket($id);
+my $TicketObj = LoadTicket($id);
 
 unless($DefaultStatus){
-    $DefaultStatus=($ARGS{'Status'} ||$Ticket->Status());
+    $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
 }
 
 if ($DefaultStatus =~ '^new$'){
@@ -134,9 +134,9 @@ if ($DefaultStatus =~ '^new$'){
 }
 
 if ($DefaultStatus eq 'resolved') {
-    $title = loc("Resolve ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject);
+    $title = loc("Resolve ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
 } else {
-    $title = loc("Update ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject);
+    $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
 }
 
 # Things needed in the template - we'll do the processing here, just
@@ -150,11 +150,11 @@ if (($Action eq 'Comment') or ($ARGS{'UpdateType'} eq 'private')) {
 }
 
 
-$CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or
-                     $Ticket->CurrentUserHasRight('ModifyTicket') ); 
+$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
+                     $TicketObj->CurrentUserHasRight('ModifyTicket') ); 
 
-$CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or
-                     $Ticket->CurrentUserHasRight('ModifyTicket') ); 
+$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
+                     $TicketObj->CurrentUserHasRight('ModifyTicket') ); 
 
 
 # {{{ deal with deleting uploaded attachments
@@ -193,7 +193,7 @@ unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
 # }}}
 
 if ( exists $ARGS{SubmitTicket} ) {
-    $m->comp('Display.html', %ARGS);
+    $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
     return;
 }
 </%INIT>
diff --git a/rt/html/User/Prefs.html b/rt/html/User/Prefs.html
index b89fc40ae..c2746a38c 100644
--- a/rt/html/User/Prefs.html
+++ b/rt/html/User/Prefs.html
@@ -38,21 +38,44 @@
 <& /Elements/TitleBoxStart, title => loc('Identity') &>
 
 <input type=hidden name="Name" value="<%$UserObj->Name%>">
-<&|/l&>Email</&>: <input name="EmailAddress" value="<%$UserObj->EmailAddress%>">
-<BR>
-<&|/l&>Real Name</&>: <input name="RealName" value="<%$UserObj->RealName%>"> 
-<BR>
-<&|/l&>Nickname</&>: <input name="NickName" value="<%$UserObj->NickName%>">
+<table callspacing=0 cellpadding=0>
+  <tr>
+    <td class=label><&|/l&>Email</&>: </td>
+    <td class=value><input name="EmailAddress" value="<%$UserObj->EmailAddress%>"></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>Real Name</&>:</td>
+    <td class=value><input name="RealName" value="<%$UserObj->RealName%>"></td>  </tr>
+  <tr>
+    <td class=label><&|/l&>Nickname</&>:</td>
+    <td class=value><input name="NickName" value="<%$UserObj->NickName%>"></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>Language</&>:</td>
+    <td class=value><& /Elements/SelectLang, Name => 'Lang', Default => $UserObj->Lang &></td>
+  </tr>
+</table>
 <& /Elements/TitleBoxEnd &>
 <br>
 <& /Elements/TitleBoxStart, title => loc('Phone numbers') &>
-<&|/l&>Residence</&>: <input name="HomePhone" value="<%$UserObj->HomePhone%>" size=13>
-<BR>
-<&|/l&>Work</&>: <input name="WorkPhone" value="<%$UserObj->WorkPhone%>" size=13>
-<BR>
-<&|/l&>Mobile</&>: <input name="MobilePhone" value="<%$UserObj->MobilePhone%>" size=13>
-<BR>
-<&|/l&>Pager</&>: <input name="PagerPhone" value="<%$UserObj->PagerPhone%>" size=13>
+<table callspacing=0 cellpadding=0>
+  <tr>
+    <td class=label><&|/l&>Residence</&>:</td>
+    <td class=value><input name="HomePhone" value="<%$UserObj->HomePhone%>" size=13></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>Work</&>:</td>
+    <td class=value><input name="WorkPhone" value="<%$UserObj->WorkPhone%>" size=13></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>Mobile</&>:</td>
+    <td class=value><input name="MobilePhone" value="<%$UserObj->MobilePhone%>" size=13></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>Pager</&>:</td>
+    <td class=value><input name="PagerPhone" value="<%$UserObj->PagerPhone%>" size=13></td>
+  </tr>
+</table>
 <& /Elements/TitleBoxEnd &>
 </TD>
 <TD VALIGN=TOP>
@@ -60,44 +83,58 @@
 <& /Elements/TitleBoxStart, title => loc('Password') &>
 <TABLE>
 <TR>
-<TD ALIGN=RIGHT>
+<TD class=label>
 <&|/l&>New Password</&>:
 </TD>
-<TD ALIGN=LEFT>
+<TD class=value>
 <input type=password name="Pass1">
 </TD>
 </TR>
-<TR><TD ALIGN=RIGHT>
+<TR><TD class=label>
 <&|/l&>Retype Password</&>:
 </TD>
-<TD>
+<TD class=value>
 <input type=password name="Pass2">
 </TD>
 </TR>
 </TABLE>
-% }
 <& /Elements/TitleBoxEnd &>
+% }
 </TD>
 <TR>
 
 <TD VALIGN=TOP>
 <& /Elements/TitleBoxStart, title => loc('Location') &>
-<&|/l&>Organization</&>: <input name="Organization" value="<%$UserObj->Organization%>">
-<BR>
-<&|/l&>Address1</&>: <input name="Address1" value="<%$UserObj->Address1%>">
-<BR>
-<&|/l&>Address2</&>: <input name="Address2" value="<%$UserObj->Address2%>">
-<BR>
-<&|/l&>City</&>: <input name="City" value="<%$UserObj->City%>" size=14>
-
-<&|/l&>State</&>: <input name="State" value="<%$UserObj->State%>" size=3>
-
-<&|/l&>Zip</&>: <input name="Zip" value="<%$UserObj->Zip%>" size=9>
-<BR>
-<&|/l&>Country</&>: <input name="Country" value="<%$UserObj->Country%>">
-<BR>
-
-
+<table callspacing=0 cellpadding=0>
+  <tr>
+    <td class=label><&|/l&>Organization</&>:</td>
+    <td class=value><input name="Organization" value="<%$UserObj->Organization%>"></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>Address1</&>:</td>
+    <td class=value><input name="Address1" value="<%$UserObj->Address1%>"></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>Address2</&>:</td>
+    <td class=value><input name="Address2" value="<%$UserObj->Address2%>"></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>City</&>:</td>
+    <td><input name="City" value="<%$UserObj->City%>" size=14></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>State</&>:</td>
+    <td class=value><input name="State" value="<%$UserObj->State%>" size=3></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>Zip</&>:</td>
+    <td class=value><input name="Zip" value="<%$UserObj->Zip%>" size=9></td>
+  </tr>
+  <tr>
+    <td class=label><&|/l&>Country</&>:</td>
+    <td class=value><input name="Country" value="<%$UserObj->Country%>"></td>
+  </tr>
+</table>
 <& /Elements/TitleBoxEnd &>
 </TD>
 </TR>
@@ -147,12 +184,13 @@ if ($UserObj->Id) {
 		    Organization RealName NickName Lang EmailEncoding WebEncoding 
 		    ExternalContactInfoId ContactInfoSystem Gecos ExternalAuthId 
 		    AuthSystem HomePhone WorkPhone MobilePhone PagerPhone Address1
-		Address2 City State Zip Country 
+		Address2 City State Zip Country Lang
 		   );
     
     my @fieldresults = UpdateRecordObject ( AttributesRef => \@fields,
 					    Object => $UserObj,
 					    ARGSRef => \%ARGS );
+    $session{'CurrentUser'}->LanguageHandle($Lang) if $Lang;
     push (@results,@fieldresults);
 
 
diff --git a/rt/html/autohandler b/rt/html/autohandler
index ce8b7569e..b2a407add 100644
--- a/rt/html/autohandler
+++ b/rt/html/autohandler
@@ -27,18 +27,24 @@
 $RT::Handle->ForceRollback() if $RT::Handle->TransactionDepth;
 
 
-local *session;
+local *session unless $m->is_subrequest; # avoid reentrancy, as suggested by masonbook
+
+# Disable AutoFlush using an attribute
+if ($m->request_comp->attr_exists('AutoFlush')) {
+    $m->autoflush($m->request_comp->attr('AutoFlush'));
+}
+
 %ARGS = map {
-    # if they've passed multiple values, they'll be an array. if they've passed just one, a scalar
-    # whatever they are, mark them as utf8
+    # if they've passed multiple values, they'll be an array. if they've 
+    # passed just one, a scalar whatever they are, mark them as utf8
     my $type = ref($_);
     (!$type)
 	? Encode::decode(utf8 => $_, Encode::FB_PERLQQ) :
-    ($type eq 'ARRAY')
+	($type eq 'ARRAY')
 	? [ map { ref($_) ? $_ : Encode::decode(utf8 => $_, Encode::FB_PERLQQ) } @$_ ] :
-    ($type eq 'HASH')
+	($type eq 'HASH')
 	? { map { ref($_) ? $_ : Encode::decode(utf8 => $_, Encode::FB_PERLQQ) } %$_ } : $_
-} %ARGS;
+    } %ARGS;
 
 if ($ARGS{'Debug'}) {
         require Time::HiRes;
@@ -65,69 +71,95 @@ if ($m->base_comp->path =~ '^/+NoAuth/' ||
     $m->abort();
 }
 
-# If RT is configured for external auth, let's get REMOTE_USER
-elsif ($RT::WebExternalAuth and length($ENV{'REMOTE_USER'})) {
-    my $orig_user = $user;
-
-    $user = $ENV{'REMOTE_USER'};
-    $session{'CurrentUser'} = RT::CurrentUser->new();
-    my $load_method = $RT::WebExternalGecos ? 'LoadByGecos' : 'Load';
-    
-    if ($^O eq 'MSWin32' and $RT::WebExternalGecos) {
-    	my $NodeName = Win32::NodeName();
-    	$user =~ s/^\Q$NodeName\E\\//i;
-    }
-
-    $session{'CurrentUser'}->$load_method($user);
-
-    if ($RT::WebExternalAuto and !$session{'CurrentUser'}->Id() ) {
-	# Create users on-the-fly with default attributes
-
-	my $UserObj = RT::User->new(RT::CurrentUser->new('root'));
-
-	my ($val, $msg) = $UserObj->Create(
-	    %{ref($RT::AutoCreate) ? $RT::AutoCreate : {}},
-	    Name	 => $user,
-	    Gecos	 => $user,
-	);
-
-	if ($val) {
-	    $UserObj->SetPrivileged(1);
-
-	    if ($^O !~ /^(?:riscos|MacOS|MSWin32|dos|os2)$/) {
-		# Populate fields with information from Unix /etc/passwd
-
-		my ($comments, $realname) = (getpwnam($user))[5, 6];
-		$UserObj->SetComments($comments) if defined $comments;
-		$UserObj->SetRealName($realname) if defined $realname;
+# If RT is configured for external auth, let's go through and get REMOTE_USER
+elsif ( $RT::WebExternalAuth ) {
+
+    # do we actually have a REMOTE_USER equivlent?
+    if ( RT::Interface::Web::WebCanonicalizeInfo() ) {
+
+	my $orig_user = $user;
+	
+	$user = RT::Interface::Web::WebCanonicalizeInfo();
+	$session{'CurrentUser'} = RT::CurrentUser->new();
+	my $load_method = $RT::WebExternalGecos ? 'LoadByGecos' : 'Load';
+	
+	if ($^O eq 'MSWin32' and $RT::WebExternalGecos) {
+	    my $NodeName = Win32::NodeName();
+	    $user =~ s/^\Q$NodeName\E\\//i;
+	}
+	
+	$session{'CurrentUser'}->$load_method($user);
+	
+	if ($RT::WebExternalAuto and !$session{'CurrentUser'}->Id() ) {
+	    # Create users on-the-fly
+	    
+	    my $UserObj = RT::User->new(RT::CurrentUser->new('root'));
+	    
+	    my ($val, $msg) = $UserObj->Create(
+					       %{ref($RT::AutoCreate) ? $RT::AutoCreate : {}},
+					       Name   => $user,
+					       Gecos  => $user,
+					       );
+	    
+	    if ($val) {
+		
+		# now get user specific information, to better create our user.
+		my $new_user_info = RT::Interface::Web::WebExternalAutoInfo($user);
+		
+		# set the attributes that have been defined.
+		# FIXME: this is a horrible kludge. I'm sure there's something cleaner
+		foreach my $attribute ('Name', 'Comments', 'Signature', 'EmailAddress',
+				       'PagerEmailAddress', 'FreeformContactInfo',
+				       'Organization', 'Disabled', 'Privileged',
+				       'RealName', 'NickName', 'Lang', 'EmailEncoding',
+				       'WebEncoding', 'ExternalContactInfoId',
+				       'ContactInfoSystem', 'ExternalAuthId', 'Gecos',
+				       'HomePhone', 'WorkPhone', 'MobilePhone',
+				       'PagerPhone', 'Address1', 'Address2', 'City',
+				       'State', 'Zip', 'Country') {
+		    
+		    my $method = "Set$attribute";
+		    $UserObj->$method($new_user_info->{$attribute}) 
+			if( defined $new_user_info->{$attribute} );
+		}	    
+		$session{'CurrentUser'}->Load($user);
 	    }
-	    elsif ($^O eq 'MSWin32' and eval 'use Net::AdminMisc; 1') {
-		# Populate fields with information from NT domain controller
+	    else {
+		# we failed to successfully create the user. abort abort abort.
+		delete $session{'CurrentUser'};
+		$m->abort() unless $RT::WebFallbackToInternalAuth;
+		$m->comp('/Elements/Login', %ARGS, 
+			 Error=> loc('Cannot create user: [_1]', $msg));
 	    }
-
-	    $session{'CurrentUser'}->Load($user);
 	}
-	else {
+	
+	unless ( $session{'CurrentUser'}->Id() ) {
 	    delete $session{'CurrentUser'};
-	    $m->abort() unless $RT::WebFallbackToInternalAuth;
-	    $m->comp('/Elements/Login', %ARGS, Error=> loc('Cannot create user: [_1]', $msg));
+	    $user = $orig_user;
+	    
+	    if ( $RT::WebExternalOnly ) {	        
+		$m->comp('/Elements/Login', %ARGS, 
+			 Error=> loc('You are not an authorized user'));
+		$m->abort();
+	    }
 	}
     }
-
-    unless ( $session{'CurrentUser'}->Id() ) {
-        delete $session{'CurrentUser'};
-        $user = $orig_user;
-
-	if ( $RT::WebExternalOnly ) {	        
-	    $m->comp('/Elements/Login', %ARGS, Error=> loc('You are not an authorized user'));
-	    $m->abort();
+    elsif ($RT::WebFallbackToInternalAuth) {
+  	unless (defined($session{'CurrentUser'})) {
+	        $m->comp('/Elements/Login', %ARGS,
+                         Error=> loc('XXX CHANGEME You are not an authorized user'));
+                $m->abort();
 	}
+    } else {
+	# WebExternalAuth is set, but we don't have a REMOTE_USER. abort
+	delete $session{'CurrentUser'} if defined $session{'CurrentUser'};
     }
 }
 
 delete $session{'CurrentUser'}
     unless $session{'CurrentUser'} and defined $session{'CurrentUser'}->Id;
 
+
 # Process per-page authentication callbacks
 $m->comp('/Elements/Callback', %ARGS, _CallbackName => 'Auth');
 
diff --git a/rt/html/index.html b/rt/html/index.html
index 39eac8d61..798972d94 100644
--- a/rt/html/index.html
+++ b/rt/html/index.html
@@ -53,7 +53,8 @@ if ( $ARGS{'q'} ) {
     $session{'tickets'} = RT::Tickets->new( $session{'CurrentUser'} );
 
     if ( $query =~ m/\@/ ) {
-        $session{'tickets'}->LimitRequestor( VALUE    => $query,
+        $session{'tickets'}->LimitWatcher( VALUE    => $query,
+                                            TYPE => 'Requestor',
                                              OPERATOR => '=', );
         $m->redirect("$RT::WebPath/Search/Listing.html");
     }
diff --git a/rt/lib/RT.pm b/rt/lib/RT.pm
index 90c332bc0..7e941a2b2 100644
--- a/rt/lib/RT.pm
+++ b/rt/lib/RT.pm
@@ -47,7 +47,7 @@ use vars qw($VERSION $System $SystemUser $Nobody $Handle $Logger
         $MasonSessionDir
 );
 
-$VERSION = '3.0.4';
+$VERSION = '3.0.9';
 $CORE_CONFIG_FILE = "/opt/rt3/etc/RT_Config.pm";
 $SITE_CONFIG_FILE = "/opt/rt3/etc/RT_SiteConfig.pm";
 
@@ -117,13 +117,10 @@ sub LoadConfig {
 =cut
 
 sub Init {
-    require RT::Handle;
+
     #Get a database connection
-        unless ($Handle && $Handle->dbh->ping) {
-    $Handle = RT::Handle->new();
-        } 
-    $Handle->Connect();
-    
+    ConnectToDatabase();
+
     #RT's system user is a genuine database user. its id lives here
     $SystemUser = new RT::CurrentUser();
     $SystemUser->LoadByName('RT_System');
@@ -137,6 +134,21 @@ sub Init {
    InitLogging(); 
 }
 
+  
+=head2 ConnectToDatabase
+
+Get a database connection
+
+=cut
+ 
+sub ConnectToDatabase {
+    require RT::Handle;
+    unless ($Handle && $Handle->dbh && $Handle->dbh->ping) {
+        $Handle = RT::Handle->new();
+    } 
+    $Handle->Connect();
+}
+    
 =head2 InitLogging
 
 Create the RT::Logger object. 
@@ -282,8 +294,15 @@ sub DropSetGIDPermissions {
 
 =head1 BUGS
 
+Please report them to rt-3.0-bugs@fsck.com, if you know what's broken and have at least some idea of what needs to be fixed.
+If you're not sure what's going on, report them rt-devel@lists.fsck.com.
+
 =head1 SEE ALSO
 
+L<RT::StyleGuide>
+L<DBIx::SearchBuilder>
+
+
 
 =begin testing
 
diff --git a/rt/lib/RT.pm.in b/rt/lib/RT.pm.in
index 065734e2f..14c0d47ca 100644
--- a/rt/lib/RT.pm.in
+++ b/rt/lib/RT.pm.in
@@ -117,13 +117,10 @@ sub LoadConfig {
 =cut
 
 sub Init {
-    require RT::Handle;
+
     #Get a database connection
-        unless ($Handle && $Handle->dbh->ping) {
-    $Handle = RT::Handle->new();
-        } 
-    $Handle->Connect();
-    
+    ConnectToDatabase();
+
     #RT's system user is a genuine database user. its id lives here
     $SystemUser = new RT::CurrentUser();
     $SystemUser->LoadByName('RT_System');
@@ -137,6 +134,21 @@ sub Init {
    InitLogging(); 
 }
 
+  
+=head2 ConnectToDatabase
+
+Get a database connection
+
+=cut
+ 
+sub ConnectToDatabase {
+    require RT::Handle;
+    unless ($Handle && $Handle->dbh && $Handle->dbh->ping) {
+        $Handle = RT::Handle->new();
+    } 
+    $Handle->Connect();
+}
+    
 =head2 InitLogging
 
 Create the RT::Logger object. 
@@ -282,8 +294,15 @@ sub DropSetGIDPermissions {
 
 =head1 BUGS
 
+Please report them to rt-3.0-bugs@fsck.com, if you know what's broken and have at least some idea of what needs to be fixed.
+If you're not sure what's going on, report them rt-devel@lists.fsck.com.
+
 =head1 SEE ALSO
 
+L<RT::StyleGuide>
+L<DBIx::SearchBuilder>
+
+
 
 =begin testing
 
diff --git a/rt/lib/RT/Action/AutoOpen.pm b/rt/lib/RT/Action/AutoOpen.pm
index ea6da1952..7c8c2b89d 100644
--- a/rt/lib/RT/Action/AutoOpen.pm
+++ b/rt/lib/RT/Action/AutoOpen.pm
@@ -67,7 +67,7 @@ sub Commit {
       my $oldstatus = $self->TicketObj->Status();
         $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
         $self->TicketObj->_NewTransaction(
-                         Type     => 'Set',
+                         Type     => 'Status',
                          Field    => 'Status',
                          OldValue => $oldstatus,
                          NewValue => 'open',
diff --git a/rt/lib/RT/Action/Autoreply.pm b/rt/lib/RT/Action/Autoreply.pm
index 81f7bddfa..f58b8f284 100755
--- a/rt/lib/RT/Action/Autoreply.pm
+++ b/rt/lib/RT/Action/Autoreply.pm
@@ -74,10 +74,18 @@ sub SetReturnAddress {
     }
     
     unless ($self->TemplateObj->MIMEObj->head->get('From')) {
-	my $friendly_name = $self->TicketObj->QueueObj->Description ||
-		$self->TicketObj->QueueObj->Name;
-	$friendly_name =~ s/"/\\"/g;
-	$self->SetHeader('From', "\"$friendly_name\" <$replyto>");
+	if ($RT::UseFriendlyFromLine) {
+	    my $friendly_name = $self->TicketObj->QueueObj->Description ||
+		    $self->TicketObj->QueueObj->Name;
+	    $friendly_name =~ s/"/\\"/g;
+	    $self->SetHeader( 'From',
+		        sprintf($RT::FriendlyFromLineFormat, 
+                $self->MIMEEncodeString( $friendly_name, $RT::EmailOutputEncoding ), $replyto),
+	    );
+	}
+	else {
+	    $self->SetHeader( 'From', $replyto );
+	}
     }
     
     unless ($self->TemplateObj->MIMEObj->head->get('Reply-To')) {
diff --git a/rt/lib/RT/Action/CreateTickets.pm b/rt/lib/RT/Action/CreateTickets.pm
index 0ab206771..e1c6f4a9b 100644
--- a/rt/lib/RT/Action/CreateTickets.pm
+++ b/rt/lib/RT/Action/CreateTickets.pm
@@ -41,7 +41,7 @@ Create one or more tickets according to an externally supplied template.
 
  ===Create-Ticket: codereview
  Subject: Code review for {$Tickets{'TOP'}->Subject}
- Depended-On-By: {$Tickets{'TOP'}->Id}
+ Depended-On-By: TOP
  Content: Someone has created a ticket. you should review and approve it,
  so they can finish their work
  ENDOFCONTENT
@@ -84,13 +84,13 @@ After each ticket is created, it's stuffed into a hash called %Tickets
 so as to be available during the creation of other tickets during the same 
 ScripAction.  The hash is prepopulated with the ticket which triggered the 
 ScripAction as $Tickets{'TOP'}; you can also access that ticket using the
-shorthand $TOP.
+shorthand TOP.
 
 A simple example:
 
  ===Create-Ticket: codereview
  Subject: Code review for {$Tickets{'TOP'}->Subject}
- Depended-On-By: {$Tickets{'TOP'}->Id}
+ Depended-On-By: TOP
  Content: Someone has created a ticket. you should review and approve it,
  so they can finish their work
  ENDOFCONTENT
@@ -128,8 +128,8 @@ A convoluted example
  Queue: Approvals
  Type: Approval
  AdminCc: {join ("\nAdminCc: ",@admins) }
- Depended-On-By: {$Tickets{"TOP"}->Id}
- Refers-To: {$Tickets{"TOP"}->Id}
+ Depended-On-By: TOP
+ Refers-To: TOP
  Subject: Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}
  Due: {time + 86400}
  Content-Type: text/plain
@@ -139,7 +139,7 @@ A convoluted example
  ENDOFCONTENT
  ===Create-Ticket: two
  Subject: Manager approval
- Depended-On-By: {$Tickets{"TOP"}->Id}
+ Depended-On-By: TOP
  Refers-On: {$Tickets{"approval"}->Id}
  Queue: Approvals
  Content-Type: text/plain
@@ -239,8 +239,8 @@ my $approvals =
 Queue: Approvals
 Type: Approval
 AdminCc: {join ("\nAdminCc: ",@admins) }
-Depended-On-By: {$Tickets{"TOP"}->Id}
-Refers-To: {$Tickets{"TOP"}->Id}
+Depended-On-By: TOP
+Refers-To:  TOP 
 Subject: Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}
 Due: {time + 86400}
 Content-Type: text/plain
@@ -431,6 +431,8 @@ sub Commit {
 
 	$args{'requestor'} ||= $self->TicketObj->Requestors->MemberEmailAddresses;
 
+	$args{'type'} ||= 'ticket';
+
 	my %ticketargs = ( Queue => $args{'queue'},
 		      Subject=> $args{'subject'},
 		    Status => 'new',
@@ -452,7 +454,7 @@ sub Commit {
 
 
 	foreach my $key (keys(%args)) {
-	    $key =~ /^customfield-(\d+)$/ or next;
+	    $key =~ /^customfield(\d+)$/ or next;
 	    $ticketargs{ "CustomField-" . $1 } = $args{$key};
 	}
 
diff --git a/rt/lib/RT/Action/SendEmail.pm b/rt/lib/RT/Action/SendEmail.pm
index dac8fc8e7..659238088 100755
--- a/rt/lib/RT/Action/SendEmail.pm
+++ b/rt/lib/RT/Action/SendEmail.pm
@@ -129,7 +129,7 @@ sub Commit {
     $self->SetHeader( 'Cc', join ( ',', @{ $self->{'Cc'} } ) )
       if ( $self->{'Cc'} && @{ $self->{'Cc'} } );
     $self->SetHeader( 'Bcc', join ( ',', @{ $self->{'Bcc'} } ) )
-      if ( $self->{'Cc'} && @{ $self->{'Bcc'} } );
+      if ( $self->{'Bcc'} && @{ $self->{'Bcc'} } );
 
 
     $self->SetHeader('MIME-Version', '1.0');
@@ -266,7 +266,7 @@ sub SendMessage {
            and ( !$MIMEObj->head->get('To') ) );
     if ( $RT::MailCommand eq 'sendmailpipe' ) {
         eval {
-            open( MAIL, "|$RT::SendmailPath $RT::SendmailArguments" );
+            open( MAIL, "|$RT::SendmailPath $RT::SendmailArguments" ) || die $!;
             print MAIL $MIMEObj->as_string;
             close(MAIL);
           };
diff --git a/rt/lib/RT/Attachment_Overlay.pm b/rt/lib/RT/Attachment_Overlay.pm
index d31aa75ad..9086c52f6 100644
--- a/rt/lib/RT/Attachment_Overlay.pm
+++ b/rt/lib/RT/Attachment_Overlay.pm
@@ -112,8 +112,8 @@ sub Create {
     #For ease of reference
     my $Attachment = $args{'Attachment'};
 
-    #if we didn't specify a ticket, we need to bail
-    if ( $args{'TransactionId'} == 0 ) {
+	    #if we didn't specify a ticket, we need to bail
+	    if ( $args{'TransactionId'} == 0 ) {
         $RT::Logger->crit( "RT::Attachment->Create couldn't, as you didn't specify a transaction\n" );
         return (0);
 
@@ -133,7 +133,9 @@ sub Create {
 	    =~ /^.*\bfilename="(.*)"$/ ? $1 : ''
     };
 
-    if ( $Attachment->parts ) {
+    # If a message has no bodyhandle, that means that it has subparts (or appears to)
+    # and we should act accordingly.  
+    unless ( defined $Attachment->bodyhandle ) {
         $id = $self->SUPER::Create(
             TransactionId => $args{'TransactionId'},
             Parent        => 0,
@@ -241,6 +243,9 @@ Create an attachment exactly as specified in the named parameters.
 
 sub Import {
     my $self = shift;
+    my %args = ( ContentEncoding => 'none',
+
+		 @_ );
     return($self->SUPER::Create(@_));
 }
 
@@ -309,11 +314,15 @@ sub OriginalContent {
   }
 
   # Encode::_utf8_on($content);
-  if (!$enc or $enc eq 'utf8' or $enc eq 'utf-8') {
+  if (!$enc || $enc eq '' ||  $enc eq 'utf8' || $enc eq 'utf-8') {
     # If we somehow fail to do the decode, at least push out the raw bits
     eval {return( Encode::decode_utf8($content))} || return ($content);
   }
-  Encode::from_to($content, 'utf8' => $enc);
+  
+  eval { Encode::from_to($content, 'utf8' => $enc);};
+  if ($@) {
+	$RT::Logger->error("Could not convert attachment from assumed utf8 to '$enc' :".$@);
+  }
   return $content;
 }
 
@@ -423,10 +432,13 @@ properly unfolded.
 =cut
 
 sub NiceHeaders {
-    my $self=shift;
-    my $hdrs="";
-    for (split(/\n/,$self->Headers)) {
-	    $hdrs.="$_\n" if /^(To|From|RT-Send-Cc|Cc|Date|Subject): /i
+    my $self = shift;
+    my $hdrs = "";
+    my @hdrs = split(/\n/,$self->Headers);
+    while (my $str = shift @hdrs) {
+	    next unless $str =~ /^(To|From|RT-Send-Cc|Cc|Date|Subject): /i;
+	    $hdrs .= $str . "\n";
+	    $hdrs .= shift( @hdrs ) . "\n" while ($hdrs[0] =~ /^[ \t]+/);
     }
     return $hdrs;
 }
@@ -568,4 +580,13 @@ sub ContentLength {
 
 # }}}
 
+# Transactions don't change. by adding this cache congif directiove, we don't lose pathalogically on long tickets.
+sub _CacheConfig {
+    {
+        'cache_p'         => 1,
+          'fast_update_p' => 1,
+          'cache_for_sec' => 180,
+    }
+}
+
 1;
diff --git a/rt/lib/RT/Base.pm b/rt/lib/RT/Base.pm
index 3b2dcfd3d..47742f8ac 100644
--- a/rt/lib/RT/Base.pm
+++ b/rt/lib/RT/Base.pm
@@ -23,6 +23,7 @@
 # END LICENSE BLOCK
 package RT::Base;
 use Carp;
+use Scalar::Util;
 
 use strict;
 use vars qw(@EXPORT);
@@ -47,12 +48,14 @@ sub CurrentUser {
     my $self = shift;
 
     if (@_) {
+        $self->{'original_user'} = $self->{'user'};
         $self->{'user'} = shift;
+        Scalar::Util::weaken($self->{'user'}) if (ref($self->{'user'}) &&
+                                                    $self->{'user'} == $self );
     }
 
-    unless ( $self->{'user'} ) {
-        $RT::Logger->err(
-                  "$self was created without a CurrentUser\n" . Carp::cluck() );
+    unless ( ref( $self->{'user'}) ) {
+        $RT::Logger->err( "$self was created without a CurrentUser\n" . Carp::cluck() );
         return (0);
         die;
     }
@@ -61,6 +64,16 @@ sub CurrentUser {
 
 # }}}
 
+sub OriginalUser {
+    my $self = shift;
+
+    if (@_) {
+        $self->{'original_user'} = shift;
+        Scalar::Util::weaken($self->{'original_user'})
+            if (ref($self->{'original_user'}) && $self->{'original_user'} == $self );
+    }
+    return ( $self->{'original_user'} || $self->{'user'} );
+}
 
 
 =item loc LOC_STRING
@@ -80,12 +93,14 @@ In english, this would return:
 
 sub loc {
     my $self = shift;
-    unless ($self->CurrentUser) {
+    if (my $user = $self->OriginalUser) {
+        return $user->loc(@_);
+    }
+    else {
         use Carp;
         Carp::confess("No currentuser");
         return ("Critical error:$self has no CurrentUser", $self);
     }
-    return($self->CurrentUser->loc(@_));
 }
 
 eval "require RT::Base_Vendor";
diff --git a/rt/lib/RT/CachedGroupMember_Overlay.pm b/rt/lib/RT/CachedGroupMember_Overlay.pm
index f2dc86f0d..8ba7913fa 100644
--- a/rt/lib/RT/CachedGroupMember_Overlay.pm
+++ b/rt/lib/RT/CachedGroupMember_Overlay.pm
@@ -88,7 +88,7 @@ sub Create {
                               Via               => $args{'Via'}, );
 
     unless ($id) {
-        $RT::Logger->warn( "Couldn't create "
+        $RT::Logger->warning( "Couldn't create "
                            . $args{'Member'}
                            . " as a cached member of "
                            . $args{'Group'}->Id . " via "
@@ -98,7 +98,7 @@ sub Create {
     if ( $self->__Value('Via') == 0 ) {
         my ( $vid, $vmsg ) = $self->__Set( Field => 'Via', Value => $id );
         unless ($vid) {
-            $RT::Logger->warn( "Due to a via error, couldn't create "
+            $RT::Logger->warning( "Due to a via error, couldn't create "
                                . $args{'Member'}
                                . " as a cached member of "
                                . $args{'Group'}->Id . " via "
diff --git a/rt/lib/RT/CachedGroupMembers_Overlay.pm b/rt/lib/RT/CachedGroupMembers_Overlay.pm
index fd0fd9055..500a54feb 100644
--- a/rt/lib/RT/CachedGroupMembers_Overlay.pm
+++ b/rt/lib/RT/CachedGroupMembers_Overlay.pm
@@ -136,8 +136,10 @@ sub LimitToGroupsWithMember {
     my $self = shift;
     my $member = shift;
 
+    
+
     return ($self->Limit( 
-                         VALUE => $member,
+                         VALUE => $member || '0',
                          FIELD => 'MemberId',
                          ENTRYAGGREGATOR => 'OR',
 			            QUOTEVALUE => 0
diff --git a/rt/lib/RT/CurrentUser.pm b/rt/lib/RT/CurrentUser.pm
index 4ca2f9891..7fcc65ce3 100755
--- a/rt/lib/RT/CurrentUser.pm
+++ b/rt/lib/RT/CurrentUser.pm
@@ -70,7 +70,7 @@ sub _Init  {
     $self->Load($Name);
   }
   
-  $self->CurrentUser($self);
+ # $self->CurrentUser($self);
 
 }
 # }}}
@@ -104,15 +104,13 @@ sub Delete {
 sub UserObj {
     my $self = shift;
     
-    unless ($self->{'UserObj'}) {
 	use RT::User;
-	$self->{'UserObj'} = RT::User->new($self);
-	unless ($self->{'UserObj'}->Load($self->Id)) {
+	my $user = RT::User->new($self);
+
+	unless ($user->Load($self->Id)) {
 	    $RT::Logger->err($self->loc("Couldn't load [_1] from the users database.\n", $self->Id));
 	}
-	
-    }
-    return ($self->{'UserObj'});
+    return ($user);
 }
 # }}}
 
@@ -160,6 +158,7 @@ sub _Accessible  {
 	      Gecos => 'read',
 	      RealName => 'read',
 	      Password => 'neither',
+          Lang => 'read',
 	      EmailAddress => 'read',
 	      Privileged => 'read',
 	      IsAdministrator => 'read'
@@ -241,6 +240,11 @@ sub Load  {
   if ($identifier !~ /\D/) {
     $self->SUPER::LoadById($identifier);
   }
+
+  elsif (UNIVERSAL::isa($identifier,"RT::User")) { 
+         # DWIM if they pass a user in 
+         $self->SUPER::LoadById($identifier->Id); 
+  } 
   else {
       # This is a bit dangerous, we might get false authen if somebody
       # uses ambigous userids or real names:
@@ -329,6 +333,9 @@ sub LanguageHandle {
     if  ((!defined $self->{'LangHandle'}) || 
          (!UNIVERSAL::can($self->{'LangHandle'}, 'maketext')) || 
          (@_))  {
+	if ( $self->Lang) {
+	    push @_, $self->Lang;
+	}
         $self->{'LangHandle'} = RT::I18N->get_handle(@_);
     }
     # Fall back to english.
@@ -365,6 +372,19 @@ sub loc_fuzzy {
 }
 # }}}
 
+
+=head2 CurrentUser
+
+Return  the current currentuser object
+
+=cut
+
+sub CurrentUser  {
+    my $self = shift;
+    return($self);
+
+}
+
 eval "require RT::CurrentUser_Vendor";
 die $@ if ($@ && $@ !~ qr{^Can't locate RT/CurrentUser_Vendor.pm});
 eval "require RT::CurrentUser_Local";
diff --git a/rt/lib/RT/CustomField_Overlay.pm b/rt/lib/RT/CustomField_Overlay.pm
index 89ef88987..84902a02f 100644
--- a/rt/lib/RT/CustomField_Overlay.pm
+++ b/rt/lib/RT/CustomField_Overlay.pm
@@ -132,6 +132,12 @@ sub LoadByNameAndQueue {
         @_,
     );
 
+    if ($args{'Queue'} =~ /\D/) {
+	my $QueueObj = RT::Queue->new($self->CurrentUser);
+	$QueueObj->Load($args{'Queue'});
+	$args{'Queue'} = $QueueObj->Id;
+    }
+
     return ( $self->LoadByCols( Name => $args{'Name'}, Queue => $args{'Queue'} ) );
 
 }
diff --git a/rt/lib/RT/EmailParser.pm b/rt/lib/RT/EmailParser.pm
index 49f3d5518..bba4d7ec7 100644
--- a/rt/lib/RT/EmailParser.pm
+++ b/rt/lib/RT/EmailParser.pm
@@ -95,7 +95,7 @@ sub CheckForLoops {
     #If this instance of RT sent it our, we don't want to take it in
     my $RTLoop = $head->get("X-RT-Loop-Prevention") || "";
     chomp($RTLoop);    #remove that newline
-    if ( $RTLoop =~ /^$RT::rtname/ ) {
+    if ( $RTLoop =~ /^\Q$RT::rtname\E/o ) {
         return (1);
     }
 
@@ -159,28 +159,23 @@ sub ParseMIMEEntityFromSTDIN {
 
 # }}}
 
+=head2 ParseMIMEEntityFromScalar  $message
+
+Takes either a scalar or a reference to a scalr which contains a stringified MIME message.
+Parses it.
+
+Returns true if it wins.
+Returns false if it loses.
+
+
+=cut
 
 sub ParseMIMEEntityFromScalar {
     my $self = shift;
     my $message = shift;
 
-    # Create a new parser object:
-
-    my $parser = MIME::Parser->new();
-    $self->_SetupMIMEParser($parser);
-
+    $self->_DoParse('parse_data', $message);
 
-    # TODO: XXX 3.0 we really need to wrap this in an eval { }
-    unless ( $self->{'entity'} = $parser->parse_data($message) ) {
-        # Try again, this time without extracting nested messages
-        $parser->extract_nested_messages(0);
-        unless ( $self->{'entity'} = $parser->parse_data($message) ) {
-            $RT::Logger->crit("couldn't parse MIME stream");
-            return ( undef);
-        }
-    }
-    $self->_PostProcessNewEntity();
-    return (1);
 }
 
 # {{{ ParseMIMEEntityFromFilehandle *FH
@@ -195,6 +190,43 @@ sub ParseMIMEEntityFromFileHandle {
     my $self = shift;
     my $filehandle = shift;
 
+    $self->_DoParse('parse', $filehandle);
+
+}
+
+# }}}
+
+# {{{ ParseMIMEEntityFromFile
+
+=head2 ParseMIMEEntityFromFile 
+
+Parses a mime entity from a filename passed in as an argument
+
+=cut
+
+sub ParseMIMEEntityFromFile {
+    my $self = shift;
+
+    my $file = shift;
+    $self->_DoParse('parse_open', $file);
+}
+
+# }}}
+
+# {{{ _DoParse 
+
+=head2 _DoParse PARSEMETHOD CONTENT
+
+
+A helper for the various parsers to turn around and do the dispatch to the actual parser
+
+=cut
+
+sub _DoParse {
+    my $self = shift;
+    my $method = shift;
+    my $file = shift;
+
     # Create a new parser object:
 
     my $parser = MIME::Parser->new();
@@ -203,11 +235,11 @@ sub ParseMIMEEntityFromFileHandle {
 
     # TODO: XXX 3.0 we really need to wrap this in an eval { }
 
-    unless ( $self->{'entity'} = $parser->parse($filehandle) ) {
+    unless ( $self->{'entity'} = $parser->$method($file) ) {
 
         # Try again, this time without extracting nested messages
         $parser->extract_nested_messages(0);
-        unless ( $self->{'entity'} = $parser->parse($filehandle) ) {
+        unless ( $self->{'entity'} = $parser->$method($file) ) {
             $RT::Logger->crit("couldn't parse MIME stream");
             return ( undef);
         }
@@ -218,6 +250,7 @@ sub ParseMIMEEntityFromFileHandle {
 
 # }}}
 
+
 # {{{ _PostProcessNewEntity 
 
 =head2 _PostProcessNewEntity
@@ -250,7 +283,7 @@ sub ParseTicketId {
 
     my $Subject = shift;
 
-    if ( $Subject =~ s/\[$RT::rtname \#(\d+)\s*\]//i ) {
+    if ( $Subject =~ s/\[\Q$RT::rtname\E\s+\#(\d+)\s*\]//i ) {
         my $id = $1;
         $RT::Logger->debug("Found a ticket ID. It's $id");
         return ($id);
@@ -762,17 +795,20 @@ sub _SetupMIMEParser {
 
     # Set up output directory for files:
     $parser->output_dir("$AttachmentDir");
+    $parser->filer->ignore_filename(1);
 
-    #If someone includes a message, don't extract it
+
+    #If someone includes a message, extract it
     $parser->extract_nested_messages(1);
 
+    $parser->extract_uuencode(1);           ### default is false
+
     # Set up the prefix for files with auto-generated names:
     $parser->output_prefix("part");
 
-    # If content length is <= 50000 bytes, store each msg as in-core scalar;
-    # Else, write to a disk file (the default action):
+    # do _not_ store each msg as in-core scalar;
 
-    $parser->output_to_core(50000);
+    $parser->output_to_core(0);
 }
 # }}}
 
diff --git a/rt/lib/RT/GroupMember_Overlay.pm b/rt/lib/RT/GroupMember_Overlay.pm
index 20949f017..9e5bf2189 100644
--- a/rt/lib/RT/GroupMember_Overlay.pm
+++ b/rt/lib/RT/GroupMember_Overlay.pm
@@ -322,7 +322,7 @@ sub MemberObj {
     my $self = shift;
     unless ( defined( $self->{'Member_obj'} ) ) {
         $self->{'Member_obj'} = RT::Principal->new( $self->CurrentUser );
-        $self->{'Member_obj'}->Load( $self->MemberId );
+        $self->{'Member_obj'}->Load( $self->MemberId ) if ($self->MemberId);
     }
     return ( $self->{'Member_obj'} );
 }
diff --git a/rt/lib/RT/Group_Overlay.pm b/rt/lib/RT/Group_Overlay.pm
index 92150255f..f71fe7f7e 100644
--- a/rt/lib/RT/Group_Overlay.pm
+++ b/rt/lib/RT/Group_Overlay.pm
@@ -1,3 +1,4 @@
+
 # BEGIN LICENSE BLOCK
 # 
 # Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
@@ -327,8 +328,6 @@ sub LoadSystemInternalGroup {
     my $identifier = shift;
 
         $self->LoadByCols( "Domain" => 'SystemInternal',
-                           "Instance" => '',
-                           "Name" => '',
                            "Type" => $identifier );
 }
 
@@ -350,7 +349,7 @@ Takes a param hash with 2 parameters:
 
 sub LoadTicketRoleGroup {
     my $self       = shift;
-    my %args = (Ticket => undef,
+    my %args = (Ticket => '0',
                 Type => undef,
                 @_);
         $self->LoadByCols( Domain => 'RT::Ticket-Role',
@@ -444,7 +443,7 @@ sub _Create {
         Description => undef,
         Domain      => undef,
         Type        => undef,
-        Instance    => undef,
+        Instance    => '0',
         InsideTransaction => undef,
         @_
     );
@@ -466,7 +465,7 @@ sub _Create {
         Description => $args{'Description'},
         Type        => $args{'Type'},
         Domain      => $args{'Domain'},
-        Instance    => $args{'Instance'}
+        Instance    => ($args{'Instance'} || '0')
     );
     my $id = $self->Id;
     unless ($id) {
@@ -798,22 +797,14 @@ sub UserMembersObj {
     #If we don't have rights, don't include any results
     # TODO XXX  WHY IS THERE NO ACL CHECK HERE?
 
-    my $principals = $users->NewAlias('Principals');
-
-    $users->Join(ALIAS1 => 'main', FIELD1 => 'id',
-                 ALIAS2 => $principals, FIELD2 => 'ObjectId');
-    $users->Limit(ALIAS =>$principals,
-                  FIELD => 'PrincipalType', OPERATOR => '=', VALUE => 'User');
-
     my $cached_members = $users->NewAlias('CachedGroupMembers');
     $users->Join(ALIAS1 => $cached_members, FIELD1 => 'MemberId',
-                 ALIAS2 => $principals, FIELD2 => 'id');
+                 ALIAS2 => $users->PrincipalsAlias, FIELD2 => 'id');
     $users->Limit(ALIAS => $cached_members, 
                   FIELD => 'GroupId',
                   OPERATOR => '=',
                   VALUE => $self->PrincipalId);
 
-
     return ( $users);
 
 }
@@ -1009,6 +1000,10 @@ sub HasMember {
         return(undef);
     }
 
+    unless ($principal->Id) {
+        return(undef);
+    }
+
     my $member_obj = RT::GroupMember->new( $self->CurrentUser );
     $member_obj->LoadByCols( MemberId => $principal->id, 
                              GroupId => $self->PrincipalId );
diff --git a/rt/lib/RT/Groups_Overlay.pm b/rt/lib/RT/Groups_Overlay.pm
index 3d2c660fe..a9ca44c7d 100644
--- a/rt/lib/RT/Groups_Overlay.pm
+++ b/rt/lib/RT/Groups_Overlay.pm
@@ -80,7 +80,8 @@ Return only SystemInternal Groups, such as "privileged" "unprivileged" and "ever
 sub LimitToSystemInternalGroups {
     my $self = shift;
     $self->Limit(FIELD => 'Domain', OPERATOR => '=', VALUE => 'SystemInternal');
-    $self->Limit(FIELD => 'Instance', OPERATOR => '=', VALUE => '');
+    # All system internal groups have the same instance. No reason to limit down further
+    #$self->Limit(FIELD => 'Instance', OPERATOR => '=', VALUE => '0');
 }
 
 
@@ -98,7 +99,8 @@ Return only UserDefined Groups
 sub LimitToUserDefinedGroups {
     my $self = shift;
     $self->Limit(FIELD => 'Domain', OPERATOR => '=', VALUE => 'UserDefined');
-    $self->Limit(FIELD => 'Instance', OPERATOR => '=', VALUE => '');
+    # All user-defined groups have the same instance. No reason to limit down further
+    #$self->Limit(FIELD => 'Instance', OPERATOR => '=', VALUE => '');
 }
 
 
@@ -231,7 +233,7 @@ sub WithRight {
     my $self = shift;
     my %args = ( Right                  => undef,
                  Object =>              => undef,
-                 IncludeSystemRights    => undef,
+                 IncludeSystemRights    => 1,
                  IncludeSuperusers      => undef,
                  @_ );
 
@@ -241,11 +243,11 @@ sub WithRight {
     # {{{ Find only rows where the right granted is the one we're looking up or _possibly_ superuser 
     $self->Limit( ALIAS           => $acl,
                   FIELD           => 'RightName',
-                  OPERATOR        => '=',
-                  VALUE           => $args{Right},
+                  OPERATOR        => ($args{Right} ? '=' : 'IS NOT'),
+                  VALUE           => $args{Right} || 'NULL',
                   ENTRYAGGREGATOR => 'OR' );
 
-    if ( $args{'IncludeSuperusers'} ) {
+    if ( $args{'IncludeSuperusers'} and $args{'Right'} ) {
         $self->Limit( ALIAS           => $acl,
                       FIELD           => 'RightName',
                       OPERATOR        => '=',
@@ -254,7 +256,8 @@ sub WithRight {
     }
     # }}}
 
-    my ($or_check_ticket_roles, $or_check_roles, $or_look_at_object);
+    my ($or_check_ticket_roles, $or_check_roles);
+    my $which_object = "$acl.ObjectType = 'RT::System'";
 
     if ( defined $args{'Object'} ) {
         if ( ref($args{'Object'}) eq 'RT::Ticket' ) {
@@ -274,12 +277,18 @@ sub WithRight {
                 " AND main.Type = $acl.PrincipalType AND main.id = $groupprinc.id) ";
         }
 
-        $or_look_at_object =
-            " OR ($acl.ObjectType = '" . ref($args{'Object'}) . "'" .
+	if ( $args{'IncludeSystemRights'} ) {
+	    $which_object .= ' OR ';
+	}
+	else {
+	    $which_object = '';
+	}
+        $which_object .=
+            " ($acl.ObjectType = '" . ref($args{'Object'}) . "'" .
             " AND $acl.ObjectId = " . $args{'Object'}->Id . ") ";
     }
 
-    $self->_AddSubClause( "WhichObject", "($acl.ObjectType = 'RT::System' $or_look_at_object)" );
+    $self->_AddSubClause( "WhichObject", "($which_object)" );
 
     $self->_AddSubClause( "WhichGroup",
         qq{
@@ -294,5 +303,58 @@ sub WithRight {
     );
 }
 
+# {{{ sub LimitToEnabled
+
+=head2 LimitToEnabled
+
+Only find items that haven\'t been disabled
+
+=cut
+
+sub LimitToEnabled {
+    my $self = shift;
+    
+    my $alias = $self->Join(
+	TYPE   => 'left',
+	ALIAS1 => 'main',
+	FIELD1 => 'id',
+	TABLE2 => 'Principals',
+	FIELD2 => 'ObjectId'
+    );
+
+    $self->Limit( ALIAS => $alias,
+		  FIELD => 'Disabled',
+		  VALUE => '0',
+		  OPERATOR => '=' );
+}
+# }}}
+
+# {{{ sub LimitToDisabled
+
+=head2 LimitToDeleted
+
+Only find items that have been deleted.
+
+=cut
+
+sub LimitToDeleted {
+    my $self = shift;
+    
+    my $alias = $self->Join(
+	TYPE   => 'left',
+	ALIAS1 => 'main',
+	FIELD1 => 'id',
+	TABLE2 => 'Principals',
+	FIELD2 => 'ObjectId'
+    );
+
+    $self->{'find_disabled_rows'} = 1;
+    $self->Limit( ALIAS => $alias,
+		  FIELD => 'Disabled',
+		  OPERATOR => '=',
+		  VALUE => '1'
+		);
+}
+# }}}
 1;
 
diff --git a/rt/lib/RT/Handle.pm b/rt/lib/RT/Handle.pm
index 5cdb65e5b..9b611b903 100644
--- a/rt/lib/RT/Handle.pm
+++ b/rt/lib/RT/Handle.pm
@@ -60,9 +60,12 @@ Takes nothing. Calls SUPER::Connect with the needed args
 sub Connect {
 my $self=shift;
 
-# Unless the database port is a positive integer, we really don't want to pass it.
 
-$self->SUPER::Connect(
+    if ($RT::DatabaseType eq 'Oracle') {
+        $ENV{'NLS_LANG'} = ".UTF8";
+    }
+
+    $self->SUPER::Connect(
 			 User => $RT::DatabaseUser,
 			 Password => $RT::DatabasePassword,
 			);
@@ -79,9 +82,11 @@ from the config file.
 
 sub BuildDSN {
     my $self = shift;
+# Unless the database port is a positive integer, we really don't want to pass it.
 $RT::DatabasePort = undef unless (defined $RT::DatabasePort && $RT::DatabasePort =~ /^(\d+)$/);
 $RT::DatabaseHost = undef unless (defined $RT::DatabaseHost && $RT::DatabaseHost ne '');
 
+
     $self->SUPER::BuildDSN(Host => $RT::DatabaseHost, 
 			 Database => $RT::DatabaseName, 
 			 Port => $RT::DatabasePort,
diff --git a/rt/lib/RT/I18N.pm b/rt/lib/RT/I18N.pm
index c013c219e..79c3e8a15 100644
--- a/rt/lib/RT/I18N.pm
+++ b/rt/lib/RT/I18N.pm
@@ -164,10 +164,14 @@ sub SetMIMEEntityToEncoding {
 
     my $charset = _FindOrGuessCharset($entity) or return;
     # one and only normalization
-    $charset = 'utf-8' if $charset eq 'utf8';
-    $enc     = 'utf-8' if $enc     eq 'utf8';
+    $charset = 'utf-8' if $charset =~ /^utf-?8$/i;
+    $enc     = 'utf-8' if $enc     =~ /^utf-?8$/i;
 
-    SetMIMEHeadToEncoding($entity->head, $charset => $enc, $preserve_words);
+    SetMIMEHeadToEncoding(
+	$entity->head,
+	_FindOrGuessCharset($entity, 1) => $enc,
+	$preserve_words
+    );
 
     my $head = $entity->head;
 
@@ -302,24 +306,26 @@ sub DecodeMIMEWordsToEncoding {
 
 # {{{ _FindOrGuessCharset
 
-=head2 _FindOrGuessCharset MIME::Entity
+=head2 _FindOrGuessCharset MIME::Entity, $head_only
+
+When handed a MIME::Entity will first attempt to read what charset the message is encoded in. Failing that, will use Encode::Guess to try to figure it out
 
-When handed a MIME::Entity will first attempt to read what charset the message is encoded in. Failing that, 
-will use Encode::Guess to try to figure it out
+If $head_only is true, only guesses charset for head parts.  This is because header's encoding (e.g. filename="...") may be different from that of body's.
 
 =cut
 
 sub _FindOrGuessCharset {
     my $entity = shift;
+    my $head_only = shift;
     my $head = $entity->head;
 
     if ($head->mime_attr("content-type.charset")) {
 	return $head->mime_attr("content-type.charset");
     }
 
-    if ( $head->mime_type =~ m{^text/}) {
+    if ( !$head_only and $head->mime_type =~ m{^text/}) {
 	my $body = $entity->bodyhandle or return;
-	return _GuessCharset( $head->as_string . $body->as_string );
+	return _GuessCharset( $body->as_string );
     }
     else {
 	# potentially binary data -- don't guess the body
diff --git a/rt/lib/RT/I18N/cs.pm b/rt/lib/RT/I18N/cs.pm
index 36e2bc6af..132c3c287 100644
--- a/rt/lib/RT/I18N/cs.pm
+++ b/rt/lib/RT/I18N/cs.pm
@@ -1,3 +1,26 @@
+# BEGIN LICENSE BLOCK
+# 
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# 
+# (Except where explictly superceded by other copyright notices)
+# 
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+# 
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+# 
+# Unless otherwise specified, all modifications, corrections or
+# extensions to this work which alter its source code become the
+# property of Best Practical Solutions, LLC when submitted for
+# inclusion in the work.
+# 
+# 
+# END LICENSE BLOCK
 package RT::I18N::cs;
 
 # # CZECH TRANSLATORS COMMENTS see Locale::Maketext::TPJ13
diff --git a/rt/lib/RT/I18N/de.po b/rt/lib/RT/I18N/de.po
index 3595aad47..3ffc8fbac 100644
--- a/rt/lib/RT/I18N/de.po
+++ b/rt/lib/RT/I18N/de.po
@@ -6,7 +6,7 @@ msgstr ""
 "Project-Id-Version: RT 2.1.54\n"
 "POT-Creation-Date: 2002-06-22 06:06+0200\n"
 "PO-Revision-Date: 2003-02-20 04:47+0200\n"
-"Last-Translator: Florian Bischof <flo@fxb.de>\n"
+"Last-Translator: Karsten Konrad <karsten.konrad@uni-graz.at>\n"
 "Language-Team: RT German <rt@fxb.de>\n"
 "MIME-Version: 1.0\n"
 "Content-Type: text/plain; charset=utf-8\n"
@@ -183,7 +183,7 @@ msgstr "%1 ist kein %2 dieses Stapels mehr."
 #: lib/RT/Ticket_Overlay.pm:1570
 #. ($principal->Object->Name, $args{'Type'})
 msgid "%1 is no longer a %2 for this ticket."
-msgstr "%1 ist nicht mehr  %2 dieser Anfrage."
+msgstr "%1 ist nicht mehr %2 dieser Anfrage."
 
 #: lib/RT/Ticket_Overlay.pm:3527
 #. ($args{'Value'}, $cf->Name)
@@ -194,11 +194,24 @@ msgstr "%1 ist kein Wert des benutzerdefinierten Feldes %2 mehr"
 msgid "%1 isn't a valid Queue id."
 msgstr "%1 ist keine gültige Stapel-Id."
 
+#: RTFM
+msgid "%1 matches"
+msgstr "%1 enthält"
+
+
 #: html/Ticket/Elements/ShowBasics:36
 #. ($TimeWorked)
 msgid "%1 min"
 msgstr "%1 Min"
 
+#: html/RTFM/UpdatedArticles:19
+msgid "%1 most recently updated articles"
+msgstr "%1 zuletzt überarbeitete Artikel"
+
+#: RTFM
+msgid "%1 newest articles"
+msgstr "%1 neueste Artikel"
+
 #: NOT FOUND IN SOURCE
 msgid "%1 not shown"
 msgstr ""
@@ -279,10 +292,18 @@ msgstr "(Keine benutzerdefinierten Felder)"
 msgid "(No members)"
 msgstr "(Keine Mitglieder)"
 
+#: html/RTFM/NewestArticles:35
+msgid "(no name)"
+msgstr "(kein Name)"
+
 #: html/Admin/Elements/EditScrips:32 html/Admin/Elements/ListGlobalScrips:32
 msgid "(No scrips)"
 msgstr "(Keine Scrips)"
 
+#: html/RTFM/UpdatedArticles.html:36
+msgid "(no Summary)"
+msgstr "keine Zusammenfassung"
+
 #: html/Admin/Elements/EditTemplates:31
 msgid "(No templates)"
 msgstr "(Keine Vorlagen)"
@@ -552,6 +573,10 @@ msgstr "Administrative CC"
 msgid "Advanced Search"
 msgstr "Erweiterte Suche"
 
+#: RTFM
+msgid "Advanced Search Criteria"
+msgstr "Erweiterte Suchkriterien"
+
 #: html/Elements/SelectDateRelation:36
 msgid "After"
 msgstr "Nach dem"
@@ -564,6 +589,10 @@ msgstr "Alter"
 msgid "All Custom Fields"
 msgstr "Alle benutzerdefinierten Felder"
 
+#: html/RTFM/Admin/Classes/index.html:57
+msgid "All Classes"
+msgstr "Alle Klassen"
+
 #: html/Admin/Queues/index.html:53
 msgid "All Queues"
 msgstr "Alle Stapel"
@@ -572,6 +601,14 @@ msgstr "Alle Stapel"
 msgid "Always sends a message to the requestors independent of message sender"
 msgstr ""
 
+#: RTFM
+msgid "and is not"
+msgstr "und ist nicht"
+
+#: RTFM
+msgid "and not"
+msgstr "und nicht"
+
 #: html/Elements/Tabs:58
 msgid "Approval"
 msgstr "Freigabe"
@@ -610,10 +647,42 @@ msgstr "Freigeben"
 msgid "Approver's notes: %1"
 msgstr "Notizen des Freigebenden: %1"
 
+#: html/RTFM/Admin/CustomFields/UserRights.html:117
+msgid "No Class defined"
+msgstr "Keine Klasse definiert"
+
+#: html/RTFM/Admin/CustomFields/Basics.html:69
+msgid "No CustomField"
+msgstr "Kein benutzerdef. Feld"
+
+#: html/RTFM/Admin/CustomFields/GroupRights.html:73
+msgid "No CustomField defined"
+msgstr "Kein benutzerdef. Feld definiert"
+
 #: lib/RT/Date.pm:414
 msgid "Apr."
 msgstr "Apr"
 
+#: RTFM
+msgid "Are you sure you want to delete this article?"
+msgstr "Sind Sie sicher, dass sie diesen Artikel löschen wollen?"
+
+#: html/RTFM/Article/delete.html:69
+msgid "Article #%1 deleted"
+msgstr "Artikel #%1 gelöscht"
+
+#: html/RTFM/Article/Display.html:46
+msgid "Article #%1: %2"
+msgstr "Artikel #%1: %2"
+
+#: html/RTFM/Article/Display.html:35
+msgid "Article not found"
+msgstr "Artikel wurde nicht gefunden"
+
+#: RTFM
+msgid "Articles"
+msgstr "Artikel"
+
 #: html/Elements/SelectSortOrder:35
 msgid "Ascending"
 msgstr "aufsteigend"
@@ -739,11 +808,11 @@ msgstr "Kann kein Ticket auf sich selbst verweisen lassen!"
 
 #: lib/RT/Ticket_Overlay.pm:2787
 msgid "Can't merge into a merged ticket. You should never get this error"
-msgstr "Konnte das Ticket nicht in ein vereinigtes Ticket vereinigen. Diesen Fehler solltest du niemals sehen"
+msgstr "Konnte das Ticket nicht in ein vereinigtes Ticket vereinigen. Diesen Fehler sollten Sie niemals sehen"
 
 #: lib/RT/Ticket_Overlay.pm:2605 lib/RT/Ticket_Overlay.pm:2674
 msgid "Can't specifiy both base and target"
-msgstr "Du kannst nicht Basis und Ziel gleichzeitig angeben"
+msgstr "Sie können Basis und Ziel nicht gleichzeitig angeben"
 
 #: html/autohandler:112
 #. ($msg)
@@ -774,13 +843,33 @@ msgstr "Kinder"
 msgid "City"
 msgstr "Stadt"
 
+#: RTFM
+msgid "Class"
+msgstr "Klasse"
+
+#: RTFM
+msgid "Class is"
+msgstr "Klasse ist"
+
+#: RTFM
+msgid "Class Name"
+msgstr "Klassenname"
+
+#: RTFM
+msgid "Classes"
+msgstr "Klassen"
+
+#: share/html/SelfService/Closed.html:27
+msgid "closed"
+msgstr "geschlossenen"
+
 #: html/Ticket/Elements/ShowDates:47
 msgid "Closed"
 msgstr "Geschlossen"
 
 #: html/SelfService/Elements/Tabs:60
-msgid "Closed requests"
-msgstr "Geschossene Tickets"
+msgid "Closed tickets"
+msgstr "Geschlossene Anfragen"
 
 #: NOT FOUND IN SOURCE
 msgid "Command not understood!\\n"
@@ -999,6 +1088,14 @@ msgstr ""
 msgid "Couldn't load %1 from the users database.\\n"
 msgstr "Konnte %1 nicht aus der Benutzerdatenbank laden.\\n"
 
+#: html/RTFM/Admin/CustomFields/UserRights.html:121
+msgid "Couldn't load Class %1"
+msgstr "Konnte die Klasse %1 nicht laden"
+
+#: html/RTFM/Admin/CustomFields/GroupRights.html:77
+msgid "Couldn't load CustomField %1"
+msgstr "Konnte das benutzerdefinierte Feld %1 nicht laden"
+
 #: NOT FOUND IN SOURCE
 msgid "Couldn't load RT config file '%1' %2"
 msgstr ""
@@ -1056,6 +1153,10 @@ msgstr "Erstellen"
 msgid "Create Tickets"
 msgstr "Erstelle Tickets"
 
+#: RTFM
+msgid "Create a Class"
+msgstr "Erstelle eine Klasse"
+
 #: html/Admin/Elements/EditCustomField:58
 msgid "Create a CustomField"
 msgstr "Erstelle ein benutzerdefiniertes Feld"
@@ -1069,6 +1170,10 @@ msgstr "Erstelle ein benutzerdef. Feld für Stapel %1"
 msgid "Create a CustomField which applies to all queues"
 msgstr "Erstelle ein benutzerdef. Feld für alle Stapel"
 
+#: html/RTFM/Article/Create.html:19
+msgid "Create a new article"
+msgstr "Erstelle einen neuen Artikel"
+
 #: NOT FOUND IN SOURCE
 msgid "Create a new Custom Field"
 msgstr ""
@@ -1126,13 +1231,25 @@ msgstr "Erstelle ein Scrip für den Stapel %1"
 msgid "Create a template"
 msgstr "Erstelle eine Vorlage"
 
+#: html/SelfService/Create.html:24
+msgid "Create a ticket"
+msgstr "Neue Anfrage"
+
+#: RTFM
+msgid "Create an article"
+msgstr "Erstelle einen Artikel"
+
+#: RTFM
+msgid "Create an article in class..."
+msgstr "Erstelle einen Artikel in der Klasse..."
+
 #: etc/initialdata:130
 msgid "Create new tickets based on this scrip's template"
 msgstr "Erstelle neue Tickets basierend auf der Vorlage dieses Scrips"
 
 #: html/SelfService/Create.html:81
 msgid "Create ticket"
-msgstr "Ticket erstellen"
+msgstr "Ãœbermitteln"
 
 #: lib/RT/Queue_Overlay.pm:84
 msgid "Create tickets in this queue"
@@ -1166,11 +1283,19 @@ msgstr ""
 msgid "Created"
 msgstr "Angelegt"
 
+#: RTFM
+msgid "Created by"
+msgstr "Angelegt von"
+
 #: html/Admin/Elements/EditCustomField:71
 #. ($CustomFieldObj->Name())
 msgid "Created CustomField %1"
 msgstr "Erstelle ein benutzerdefiniertes Feld %1"
 
+#: RTFM
+msgid "Created during"
+msgstr "Erstellt zwischen"
+
 #: NOT FOUND IN SOURCE
 msgid "Created template %1"
 msgstr ""
@@ -1316,7 +1441,7 @@ msgstr "Rechte weitergeben"
 
 #: lib/RT/System.pm:63
 msgid "Delegate specific rights which have been granted to you."
-msgstr "Dir gewährte Rechte weitergeben"
+msgstr "Ihnen gewährte Rechte weitergeben"
 
 #: lib/RT/System.pm:63
 msgid "DelegateRights"
@@ -1326,9 +1451,13 @@ msgstr ""
 msgid "Delegation"
 msgstr "Rechteweitergabe"
 
-#: NOT FOUND IN SOURCE
+#: RTFM
 msgid "Delete"
-msgstr ""
+msgstr "Löschen"
+
+#: html/RTFM/Article/delete.html:73
+msgid "Delete article #%1"
+msgstr "Lösche Artikel #%1"
 
 #: lib/RT/Queue_Overlay.pm:90
 msgid "Delete tickets"
@@ -1445,6 +1574,10 @@ msgstr ""
 msgid "Edit Custom Fields for %1"
 msgstr "Bearbeite benutzerdefinierte Felder für %1"
 
+#: html/RTFM/Admin/Classes/CustomFields.html:73
+msgid "Edit Custom Fields for Class %1"
+msgstr "Bearbeite benutzerdefinierte Felder für Klasse %1"
+
 #: html/Ticket/ModifyLinks.html:36
 msgid "Edit Relationships"
 msgstr "Bearbeite Beziehungen"
@@ -1466,6 +1599,10 @@ msgstr "Bearbeite Systemvorlagen"
 msgid "Edit templates for %1"
 msgstr ""
 
+#: html/RTFM/Admin/Classes/Modify:79
+msgid "Editing Configuration for Class %1"
+msgstr "Bearbeite Konfiguration für die Klasse %1"
+
 #: html/Admin/Elements/ModifyQueue:25 html/Admin/Queues/Modify.html:117
 #. ($QueueObj->Name)
 #. ($QueueObj->Id)
@@ -1517,6 +1654,10 @@ msgstr "E-Mail-Adresse"
 msgid "EmailEncoding"
 msgstr "E-Mail-Kodierung"
 
+#: RTFM
+msgid "Enabled (Unchecking this box disables this Class)"
+msgstr "Aktiviert (Abwählen deaktiviert diese Klasse)"
+
 ### muss das überhaupt übersetzt werden???
 #: html/Admin/Elements/EditCustomField:36
 msgid "Enabled (Unchecking this box disables this custom field)"
@@ -1530,6 +1671,10 @@ msgstr "Aktiviert (Abwählen deaktiviert diese Gruppe)"
 msgid "Enabled (Unchecking this box disables this queue)"
 msgstr "Aktiviert (Abwählen deaktiviert diesen Stapel)"
 
+#: RTFM
+msgid "Enabled Classes"
+msgstr "Aktivierte Klassen"
+
 #: html/Admin/Elements/EditCustomFields:99
 msgid "Enabled Custom Fields"
 msgstr "Aktivierte benutzerdefinierte Felder"
@@ -1543,6 +1688,10 @@ msgstr "Aktivierte Stapel"
 msgid "Enabled status %1"
 msgstr "Status %1 aktiviert"
 
+#: RTFM
+msgid "Enter Articles or URIs to link Articles to. Seperate multiple entries with spaces."
+msgstr "Artikel oder URIs getrennt durch Leerzeichen eingeben."
+
 #: lib/RT/CustomField_Overlay.pm:361
 msgid "Enter multiple values"
 msgstr "Mehrere Werte eingeben"
@@ -1595,6 +1744,14 @@ msgstr "ExternalContactInfoId"
 msgid "Extra info"
 msgstr "Zusatzinformationen"
 
+#: html/RTFM/Article/ExtractIntoClass.html:19
+msgid "Extract article from ticket #%1"
+msgstr "Extrahiere Artikel aus Anfrage #%1"
+
+#: html/RTFM/Article/ExtractFromTicket.html:19
+msgid "Extract article from ticket #%1 into class %2"
+msgstr "Extrahiere Artikel aus Anfrage #%1 in die Klasse %2"
+
 #: lib/RT/User_Overlay.pm:302
 msgid "Failed to find 'Privileged' users pseudogroup."
 msgstr "Konnte die Pseudogruppe 'Privileged' nicht finden."
@@ -1729,7 +1886,7 @@ msgstr "Gehe zu Seite"
 
 #: html/Elements/GotoTicket:25 html/SelfService/Elements/GotoTicket:25
 msgid "Goto ticket"
-msgstr "Zeig' Ticket"
+msgstr "Zeige Anfrage"
 
 #: html/Ticket/Elements/AddWatchers:46 html/User/Elements/DelegateRights:78
 msgid "Group"
@@ -1793,6 +1950,10 @@ msgstr "Hallo %1"
 msgid "History"
 msgstr "Historie"
 
+#: html/RTFM/Article/History.html:22
+msgid "History for article #%1"
+msgstr "Historie für Artikel #%1"
+
 #: html/Admin/Elements/ModifyUser:68
 msgid "HomePhone"
 msgstr "TelefonZuhause"
@@ -1828,7 +1989,7 @@ msgstr "Wenn dieses Werkzeug 'setgid' wäre könnte ein feindlicher lokaler Benu
 
 #: html/Admin/Queues/People.html:105 html/Ticket/Modify.html:39 html/Ticket/ModifyAll.html:94 html/Ticket/ModifyPeople.html:38
 msgid "If you've updated anything above, be sure to"
-msgstr "Wenn du irgend etwas aktualisiert hast, denke daran hier zu klicken"
+msgstr "Wenn Sie irgend etwas aktualisiert haben, denken Sie daran hier zu klicken"
 
 #: lib/RT/Interface/Web.pm:860
 msgid "Illegal value for %1"
@@ -1838,6 +1999,14 @@ msgstr "Unerlaubter Wert für %1"
 msgid "Immutable field"
 msgstr "Unveränderbares Feld"
 
+#: RTFM
+msgid "in class %1"
+msgstr "%1"
+
+#: RTFM
+msgid "Include disabled classes in listing."
+msgstr "Zeige auch deaktivierte Klassen an."
+
 #: html/Admin/Elements/EditCustomFields:74
 msgid "Include disabled custom fields in listing."
 msgstr "Zeige auch deaktivierte benutzerdefinierte Felder an."
@@ -2157,6 +2326,19 @@ msgstr "Mobil"
 msgid "MobilePhone"
 msgstr "Mobiltelefon"
 
+#: RTFM
+msgid "Modified"
+msgstr "Geändert"
+
+#: RTFM
+msgid "Modify"
+msgstr "Ändern"
+
+#: RTFM
+msgid "Modify article #%1"
+msgstr "Ändere Artikel #%1"
+
+
 #: lib/RT/Queue_Overlay.pm:70
 msgid "Modify Access Control List"
 msgstr "Ändere Zugriffskontrollliste"
@@ -2169,6 +2351,10 @@ msgstr ""
 msgid "Modify Custom Fields which apply to all queues"
 msgstr "Ändere benutzdefinierte Felder für diesen Stapel"
 
+#: html/RTFM/Admin/CustomFields/GroupRights.html:21
+msgid "Modify group rights for custom field %1"
+msgstr "Ändere Gruppenrechte für das benutzerdefinierte Feld %1"
+
 #: lib/RT/Queue_Overlay.pm:73
 msgid "Modify Scrip templates for this queue"
 msgstr "Ändere Scrip-Vorlagen für diesen Stapel"
@@ -2374,7 +2560,11 @@ msgstr "Mehrere"
 
 #: lib/RT/User_Overlay.pm:179
 msgid "Must specify 'Name' attribute"
-msgstr "Du musst eine Angabe bei 'Name' machen"
+msgstr "Sie müssen eine Angabe bei 'Name' machen"
+
+#: share/html/SelfService/Elements/MyRequests:32
+msgid "My %1 tickets"
+msgstr "Meine %1 Anfragen"
 
 #: NOT FOUND IN SOURCE
 msgid "My Approvals"
@@ -2392,6 +2582,10 @@ msgstr "Name"
 msgid "Name in use"
 msgstr "Benutzername ist bereits in Gebrauch"
 
+#: RTFM
+msgid "Name matches"
+msgstr "Name enthält"
+
 #: NOT FOUND IN SOURCE
 msgid "Need approval from system administrator"
 msgstr ""
@@ -2404,6 +2598,15 @@ msgstr "Niemals"
 msgid "New"
 msgstr "Neu"
 
+#: RTFM
+msgid "New Article"
+msgstr "Neuer Artikel"
+
+#: RTFM
+msgid "New class"
+msgstr "Neue Klasse"
+
+
 #: html/Admin/Elements/ModifyUser:32 html/Admin/Users/Modify.html:93 html/User/Prefs.html:65
 msgid "New Password"
 msgstr "Neues Passwort"
@@ -2441,8 +2644,8 @@ msgid "New queue"
 msgstr "Neuer Stapel"
 
 #: html/SelfService/Elements/Tabs:63
-msgid "New request"
-msgstr "Neues Ticket"
+msgid "New ticket"
+msgstr "Neue Anfrage"
 
 #: html/Admin/Elements/SelectRights:42
 msgid "New rights"
@@ -2496,10 +2699,18 @@ msgstr "Spitzname"
 msgid "Nickname"
 msgstr "Spitzname"
 
+#: RTFM
+msgid "No"
+msgstr "Nein"
+
 #: html/Admin/Elements/EditCustomField:73 html/Admin/Elements/EditCustomFields:105
 msgid "No CustomField"
 msgstr "Kein benutzerdefiniertes Feld"
 
+#: html/RTFM/Admin/CustomFields/GrroupRights.html:73
+msgid "No CustomField defined"
+msgstr "Kein benutzerdefiniertes Feld definiert"
+
 #: html/Admin/Groups/GroupRights.html:84 html/Admin/Groups/UserRights.html:71
 msgid "No Group defined"
 msgstr "Keine Gruppe definiert"
@@ -2777,7 +2988,7 @@ msgid "Open it"
 msgstr "Öffnen"
 
 #: html/SelfService/Elements/Tabs:57
-msgid "Open requests"
+msgid "Open tickets"
 msgstr "Offene Anfragen"
 
 #: html/Admin/Users/Prefs.html:41
@@ -2809,6 +3020,10 @@ msgstr "Ursprüngliche Anfrage: #%1"
 msgid "Over time, priority moves toward"
 msgstr "Mit der Zeit steigt die Priorität auf"
 
+#: html/RTFM/index.html:19
+msgid "Overview"
+msgstr "Ãœbersicht"
+
 #: lib/RT/Queue_Overlay.pm:87
 msgid "Own tickets"
 msgstr "Eigene Anfrage"
@@ -3000,6 +3215,10 @@ msgstr "Stapel nicht gefunden"
 msgid "Queues"
 msgstr "Stapel"
 
+#: RTFM
+msgid "Quick search"
+msgstr "Schnellsuche"
+
 #: html/Elements/Login:34
 #. ($RT::VERSION)
 msgid "RT %1"
@@ -3047,9 +3266,13 @@ msgstr "RT Fehler"
 msgid "RT Received mail (%1) from itself."
 msgstr ""
 
+#: html/RTFM/Error:36
+msgid "RTFM Error"
+msgstr "RTFM Fehler"
+
 #: html/SelfService/Closed.html:25
-msgid "RT Self Service / Closed Tickets"
-msgstr "RT Selbstbedienung / Geschlossene Anfragen"
+msgid "Closed Tickets"
+msgstr "Geschlossene Anfragen"
 
 #: html/index.html:25 html/index.html:28
 msgid "RT at a glance"
@@ -3082,13 +3305,17 @@ msgstr ""
 
 #: NOT FOUND IN SOURCE
 msgid "RT has proccessed your commands"
-msgstr "RT hat Deine Befehle verarbeitet"
+msgstr "RT hat Ihre Befehle verarbeitet"
 
 #: html/Elements/Login:83
 #. ('2003')
 msgid "RT is &copy; Copyright 1996-%1 Jesse Vincent &lt;jesse@bestpractical.com&gt;.  It is distributed under <a href=\"http://www.gnu.org/copyleft/gpl.html\">Version 2 of the GNU General Public License.</a>"
 msgstr "RT &copy; Copyright 1996-%1 Jesse Vincent &lt;jesse@bestpractical.com&gt;.  Vertrieben unter der <a href=\"http://www.gnu.org/copyleft/gpl.html\">Version 2 of the GNU General Public License.</a>"
 
+#: share/html/SelfService/Elements/Tabs:35
+msgid "RT Self Service"
+msgstr "RT Selbstbedienung"
+
 #: NOT FOUND IN SOURCE
 msgid "RT thinks this message may be a bounce"
 msgstr ""
@@ -3318,6 +3545,10 @@ msgstr ""
 msgid "Search for approvals"
 msgstr "Suche nach Freigaben"
 
+#: html/RTFM/Article/Search.html:19
+msgid "Search for articles"
+msgstr "Artikel suchen"
+
 #: bin/rt-crontool:188
 msgid "Security:"
 msgstr "Sicherheit:"
@@ -3326,6 +3557,14 @@ msgstr "Sicherheit:"
 msgid "SeeQueue"
 msgstr ""
 
+#: RTFM
+msgid "Select a Class"
+msgstr "Wähle eine Klasse aus"
+
+#: RTFM
+msgid "Select a Custom Fields"
+msgstr "Wähle ein benutzerdefiniertes Feld aus"
+
 #: html/Admin/Groups/index.html:40
 msgid "Select a group"
 msgstr "Wähle eine Gruppe aus"
@@ -3338,6 +3577,10 @@ msgstr ""
 msgid "Select a user"
 msgstr "Wähle einen Benutzer aus"
 
+#: RTFM
+msgid "Select class"
+msgstr "Wähle eine Klasse"
+
 #: html/Admin/Global/CustomField.html:38 html/Admin/Global/CustomFields.html:36
 msgid "Select custom field"
 msgstr "Wähle ein benutzerdef. Feld"
@@ -3364,7 +3607,7 @@ msgstr "Wähle ein Scrip"
 
 #: html/Admin/Global/Template.html:57 html/Admin/Global/Templates.html:36 html/Admin/Queues/Template.html:55
 msgid "Select template"
-msgstr "Wähle ein Template"
+msgstr "Wähle eine Vorlage"
 
 #: html/Admin/Elements/UserTabs:49
 msgid "Select user"
@@ -3422,10 +3665,18 @@ msgstr "Schicke eine Mail an den Inhaber"
 msgid "Sep."
 msgstr "Sep"
 
+#: RTFM
+msgid "Seperate multiple URLs with spaces"
+msgstr "Mehrere URLs getrennt durch Leerzeichen eingeben"
+
 #: NOT FOUND IN SOURCE
 msgid "Show Results"
 msgstr ""
 
+#: RTFM
+msgid "Show advanced search options..."
+msgstr "Zeige erweiterte Suchoptionen an..."
+
 #: html/Approvals/Elements/PendingMyApproval:44
 msgid "Show approved requests"
 msgstr "Zeige freigegebene Anfragen"
@@ -3511,10 +3762,23 @@ msgstr "Sortierschlüssel"
 msgid "Sort results by"
 msgstr "Sortiere Ergebnisse nach"
 
+#: RTFM
+msgid "Sort Order"
+msgstr "Sortierreihenfolge"
+
 #: html/Admin/Elements/AddCustomFieldValue:25
 msgid "SortOrder"
 msgstr "Sortierreihenfolge"
 
+#: RTFM
+msgid "Summary"
+msgstr "Zusammenfassung"
+
+#: RTFM
+msgid "Summary matches"
+msgstr "Zusammenfassung enthält"
+
+
 #: NOT FOUND IN SOURCE
 msgid "Stalled"
 msgstr ""
@@ -3586,6 +3850,10 @@ msgstr "Betreff wurde auf %1 geändert"
 msgid "Submit"
 msgstr "Ãœbermitteln"
 
+#: NOT FOUND IN SOURCE
+msgid "Submit Query"
+msgstr "Suchen"
+
 #: NOT FOUND IN SOURCE
 msgid "Submit Workflow"
 msgstr ""
@@ -3933,6 +4201,10 @@ msgstr "Arbeitszeit"
 msgid "Time left"
 msgstr "Ãœbrige Zeit"
 
+#: RTFM
+msgid "till"
+msgstr "und"
+
 #: html/Elements/Footer:36
 msgid "Time to display"
 msgstr "Benötigte Zeit"
@@ -3990,6 +4262,10 @@ msgstr "Di"
 msgid "Type"
 msgstr "Typ"
 
+#: html/RTFM/Article/delete.html:59
+msgid "Unable to load article"
+msgstr "Artikel kann nicht geladen werden"
+
 #: lib/RT/ScripCondition_Overlay.pm:104
 msgid "Unimplemented"
 msgstr "Nicht implementiert"
@@ -4082,6 +4358,10 @@ msgstr "Aktualisierungstyp war weder Korrespondenz noch Kommentar."
 msgid "Updated"
 msgstr "Aktualisiert"
 
+#: html/RTFM/Article/ExtractFromTicket.html:26
+msgid "Use the dropdown menus to select which transactions you want to extract into a new RTFM article"
+msgstr "Ãœber die Auswahllisten kann bestimmt werden welche Transaktionen in den neuen RTFM Artikel extrahiert werden"
+
 #: NOT FOUND IN SOURCE
 msgid "User %1 %2: %3\\n"
 msgstr ""
@@ -4223,6 +4503,14 @@ msgstr "Immer wenn ein neuer Kommentar eingeht"
 msgid "Whenever correspondence comes in"
 msgstr "Immer wenn neue Korrespondenz eingeht"
 
+#: html/RTFM/Article/Elements/ShowSearchCriteria:64
+msgid "Which refer to"
+msgstr "Beziehen sich auf"
+
+#: html/RTFM/Article/Elements/ShowSearchCriteria:64
+msgid "Which are referred to by "
+msgstr "Bezogen von"
+
 #: html/Admin/Users/Modify.html:164 html/User/Prefs.html:52
 msgid "Work"
 msgstr "Arbeit"
@@ -4235,17 +4523,21 @@ msgstr "Arbeitstelefon"
 msgid "Worked"
 msgstr "Arbeitszeit"
 
+#: RTFM
+msgid "Yes"
+msgstr "Ja"
+
 #: lib/RT/Ticket_Overlay.pm:3056
 msgid "You already own this ticket"
-msgstr "Du besitzt diese Anfrage bereits"
+msgstr "Sie besitzen diese Anfrage bereits"
 
 #: html/autohandler:121
 msgid "You are not an authorized user"
-msgstr "Du bist kein authorisierter Benutzer"
+msgstr "Sie sind kein authorisierter Benutzer"
 
 #: lib/RT/Ticket_Overlay.pm:2930
 msgid "You can only reassign tickets that you own or that are unowned"
-msgstr "Du kannst nur Anfragen ohne Inhaber zuweisen"
+msgstr "Sie können nur Anfragen ohne Inhaber zuweisen"
 
 #: NOT FOUND IN SOURCE
 msgid "You don't have permission to view that ticket.\\n"
@@ -4254,23 +4546,23 @@ msgstr ""
 #: docs/design_docs/string-extraction-guide.txt:47
 #. ($num, $queue)
 msgid "You found %1 tickets in queue %2"
-msgstr "Du hast %1 Anfragen in Stapel %2 gefunden"
+msgstr "Sie haben %1 Anfragen in Stapel %2 gefunden"
 
 #: html/NoAuth/Logout.html:31 html/REST/1.0/logout:25
 msgid "You have been logged out of RT."
-msgstr "Du wurdest von RT abgemeldet."
+msgstr "Sie wurden von RT abgemeldet."
 
 #: html/SelfService/Display.html:134
 msgid "You have no permission to create tickets in that queue."
-msgstr "Du hast kein Recht, Anfragen in diesen Stapel anzulegen."
+msgstr "Sie haben kein Recht, Anfragen in diesen Stapel anzulegen."
 
 #: lib/RT/Ticket_Overlay.pm:1895
 msgid "You may not create requests in that queue."
-msgstr "Du darfst in diesem Stapel keine Anfragen erstellen"
+msgstr "Sie dürfen in diesem Stapel keine Anfragen erstellen"
 
 #: html/NoAuth/Logout.html:36
 msgid "You're welcome to login again"
-msgstr "Du kannst dich gerne wieder anmelden"
+msgstr "Sie können sich gerne wieder anmelden"
 
 #: html/SelfService/Elements/MyRequests:25
 #. ($friendly_status)
@@ -4283,11 +4575,11 @@ msgstr ""
 
 #: etc/initialdata:429 etc/upgrade/2.1.71:146
 msgid "Your request has been approved by %1. Other approvals may still be pending."
-msgstr "Deine Anfrage wurde von %1 freigegeben. Andere Freigaben können noch ausstehen."
+msgstr "Ihre Anfrage wurde von %1 freigegeben. Andere Freigaben können noch ausstehen."
 
 #: etc/initialdata:463 etc/upgrade/2.1.71:180
 msgid "Your request has been approved."
-msgstr "Deine Anfrage wurde freigegeben."
+msgstr "Ihre Anfrage wurde freigegeben."
 
 #: NOT FOUND IN SOURCE
 msgid "Your request was rejected"
@@ -4295,11 +4587,11 @@ msgstr ""
 
 #: etc/initialdata:384 etc/upgrade/2.1.71:101
 msgid "Your request was rejected."
-msgstr "Deine Anfrage wurde abgewiesen"
+msgstr "Ihre Anfrage wurde abgewiesen"
 
 #: html/autohandler:136 html/autohandler:142
 msgid "Your username or password is incorrect"
-msgstr "Dein Benutzername oder Passwort ist falsch"
+msgstr "Ihr Benutzername oder Passwort ist falsch"
 
 #: html/Admin/Elements/ModifyUser:84 html/Admin/Users/Modify.html:144 html/User/Prefs.html:96
 msgid "Zip"
diff --git a/rt/lib/RT/I18N/it.po b/rt/lib/RT/I18N/it.po
new file mode 100644
index 000000000..55a478ba2
--- /dev/null
+++ b/rt/lib/RT/I18N/it.po
@@ -0,0 +1,6175 @@
+# translation of it.po to 
+# translation of it.po to
+# translation of it.po to
+# translation of it.po to
+# translation of it.po to
+# translation of it.po to
+# Copyright (c) 2002 Jesse Vincent <jesse@bestpractical.com>
+# root <root@delpreterh>, 2003
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: it\n"
+"POT-Creation-Date: 2002-05-02 11:36+0800\n"
+"PO-Revision-Date: 2003-07-21 22:20+0200\n"
+"Last-Translator: root <root@delpreterh>\n"
+"Language-Team:  <en@li.org>\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+"X-Generator: KBabel 1.0.1\n"
+
+#: html/Elements/MyRequests:27
+#: html/Elements/MyTickets:27
+msgid "#"
+msgstr "n°"
+
+#. ($QueueObj->id)
+#: html/Admin/Queues/Scrip.html:54
+msgid "#%1"
+msgstr "n°%1"
+
+#. ($Ticket->Id, $Ticket->Subject)
+#. ($Ticket->id, $Ticket->Subject)
+#. ($ticket->Id, $ticket->Subject)
+#. ($link->BaseObj->Id, $link->BaseObj->Subject)
+#: html/Approvals/Elements/Approve:26
+#: html/Approvals/Elements/ShowDependency:49
+#: html/SelfService/Display.html:24
+#: html/Ticket/Display.html:25
+#: html/Ticket/Display.html:29
+msgid "#%1: %2"
+msgstr "n°%1: %2"
+
+#. ($s, $time_unit)
+#: lib/RT/Date.pm:336
+msgid "%1 %2"
+msgstr "%1 %2"
+
+#. ($args{'FIELD'}, $args{'OPERATOR'}, $args{'VALUE'})
+#: lib/RT/Tickets_Overlay.pm:770
+msgid "%1 %2 %3"
+msgstr "%1 %2 %3"
+
+#. ($self->GetWeekday($wday), $self->GetMonth($mon), map {sprintf "%02d", $_} ($mday, $hour, $min, $sec), ($year+1900))
+#: lib/RT/Date.pm:372
+msgid "%1 %2 %3 %4:%5:%6 %7"
+msgstr "%1 %2 %3 %4:%5:%6 %7"
+
+#. ($cf->Name, $new_value->Content)
+#. ($field, $self->NewValue)
+#. ($self->Field, $principal->Object->Name)
+#: lib/RT/Ticket_Overlay.pm:3504
+#: lib/RT/Transaction_Overlay.pm:556
+#: lib/RT/Transaction_Overlay.pm:598
+msgid "%1 %2 added"
+msgstr "%1 %2 aggiunto"
+
+#. ($s, $time_unit)
+#: lib/RT/Date.pm:333
+msgid "%1 %2 ago"
+msgstr "%1 %2 fa"
+
+#. ($cf->Name, $old_value, $new_value->Content)
+#. ($field, $self->OldValue, $self->NewValue)
+#: lib/RT/Ticket_Overlay.pm:3510
+#: lib/RT/Transaction_Overlay.pm:563
+msgid "%1 %2 changed to %3"
+msgstr "%1 %2 cambiato in %3"
+
+#. ($cf->Name, $old_value)
+#. ($field, $self->OldValue)
+#. ($self->Field, $principal->Object->Name)
+#: lib/RT/Ticket_Overlay.pm:3507
+#: lib/RT/Transaction_Overlay.pm:559
+#: lib/RT/Transaction_Overlay.pm:604
+msgid "%1 %2 deleted"
+msgstr "%1 %2 eliminato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 %2 of group %3"
+msgstr "%1 %2 del gruppo %3"
+
+#. (loc($scrip->ConditionObj->Name), loc($scrip->ActionObj->Name), loc($scrip->TemplateObj->Name))
+#: html/Admin/Elements/EditScrips:43
+#: html/Admin/Elements/ListGlobalScrips:27
+msgid "%1 %2 with template %3"
+msgstr "%1 %2 con il modello %3"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 (%2) %3 this ticket\\n"
+msgstr "%1 (%2) %3 questo ticket\\n"
+
+#. (($session{'tickets'}->FirstRow+1), ($session{'tickets'}->FirstRow() + $session{'tickets'}->RowsPerPage()  ))
+#: html/Search/Listing.html:56
+msgid "%1 - %2 shown"
+msgstr "Tickets da %1 a %2"
+
+#. ("--search-argument", "--search")
+#. ("--condition-argument", "--condition")
+#. ("--action-argument", "--action")
+#: bin/rt-crontool:168
+#: bin/rt-crontool:175
+#: bin/rt-crontool:181
+msgid "%1 - An argument to pass to %2"
+msgstr "%1 - Un parametro da passare a %2"
+
+#. ("--verbose")
+#: bin/rt-crontool:184
+msgid "%1 - Output status updates to STDOUT"
+msgstr "%1 - Lo stato dell'output è stato aggiornato su STDOUT"
+
+#. ("--action")
+#: bin/rt-crontool:178
+msgid "%1 - Specify the action module you want to use"
+msgstr "%1 - Specificare l'azione che si vuole eseguire"
+
+#. ("--condition")
+#: bin/rt-crontool:172
+msgid "%1 - Specify the condition module you want to use"
+msgstr "%1 - Specificare la condizione che si vuole utilizzare"
+
+#. ("--search")
+#: bin/rt-crontool:165
+msgid "%1 - Specify the search module you want to use"
+msgstr "%1 - Specificare la ricerca che si vuole utilizzare"
+
+#. ($self->Id)
+#: lib/RT/ScripAction_Overlay.pm:121
+msgid "%1 ScripAction loaded"
+msgstr "%1 ScripAction caricato"
+
+#. ($args{'Value'}, $cf->Name)
+#: lib/RT/Ticket_Overlay.pm:3537
+msgid "%1 added as a value for %2"
+msgstr "%1 aggiunto(i) come valore di %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 aliases require a TicketId to work on"
+msgstr "gli alias %1 necessitano di un TicketId su cui lavorare"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 aliases require a TicketId to work on "
+msgstr "gli alias %1 necessitano di un TicketId su cui lavorare"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 aliases require a TicketId to work on (from %2) %3"
+msgstr "gli alias %1 necessitano di un TicketId per funzionare con (dopo %2) %3"
+
+#. ($args{'Base'})
+#. ($args{'Target'})
+#: lib/RT/Link_Overlay.pm:116
+#: lib/RT/Link_Overlay.pm:123
+msgid "%1 appears to be a local object, but can't be found in the database"
+msgstr "%1 sembra essere un oggetto locale, ma è introvabile nel database"
+
+#. ($self->BriefDescription , $self->CreatorObj->Name)
+#. ($Ticket->LastUpdatedAsString, $Ticket->LastUpdatedByObj->Name)
+#: html/Ticket/Elements/ShowDates:51
+#: lib/RT/Transaction_Overlay.pm:480
+msgid "%1 by %2"
+msgstr "%1 per %2"
+
+#. ($self->Field , ( $self->OldValue || $no_value ) ,  $self->NewValue)
+#. ($self->Field , $q1->Name , $q2->Name)
+#. ($self->Field, $t2->AsString, $t1->AsString)
+#. ($self->Field, $self->OldValue, $self->NewValue)
+#: lib/RT/Transaction_Overlay.pm:534
+#: lib/RT/Transaction_Overlay.pm:623
+#: lib/RT/Transaction_Overlay.pm:632
+#: lib/RT/Transaction_Overlay.pm:635
+msgid "%1 changed from %2 to %3"
+msgstr "%1 cambiato(1) da %2 a %3"
+
+#: lib/RT/Interface/Web.pm:890
+msgid "%1 could not be set to %2."
+msgstr "%1 non può essere impostato a  %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 couldn't init a transaction (%2)\\n"
+msgstr "%1 non ha potuto iniziare una transazione (%2)\\n"
+
+#. ($self)
+#: lib/RT/Ticket_Overlay.pm:2816
+msgid "%1 couldn't set status to resolved. RT's Database may be inconsistent."
+msgstr "%1 non ho potuto mettere lo stato a risolto. Il database RT può essere inconsistente."
+
+#. ($rows)
+#: html/Elements/MyTickets:24
+msgid "%1 highest priority tickets I own..."
+msgstr "I miei %1 tickets a più alta priorità che possiedo..."
+
+#. ($rows)
+#: html/Elements/MyRequests:24
+msgid "%1 highest priority tickets I requested..."
+msgstr "I miei %1 tickets a più alta priorità che ho richiesto..."
+
+#. ($0)
+#: bin/rt-crontool:160
+msgid "%1 is a tool to act on tickets from an external scheduling tool, such as cron."
+msgstr "%1 è uno strumento per lavorare sui tickets da uno schedulatore esterno, come cron"
+
+#. ($principal->Object->Name, $args{'Type'})
+#: lib/RT/Queue_Overlay.pm:742
+msgid "%1 is no longer a %2 for this queue."
+msgstr "%1 non è più un %2 per questa coda."
+
+#. ($principal->Object->Name, $args{'Type'})
+#: lib/RT/Ticket_Overlay.pm:1569
+msgid "%1 is no longer a %2 for this ticket."
+msgstr "%1 non è più un %2 per questo ticket."
+
+#. ($args{'Value'}, $cf->Name)
+#: lib/RT/Ticket_Overlay.pm:3593
+msgid "%1 is no longer a value for custom field %2"
+msgstr "%1 non è più un valore per il campo personalizzato %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 isn't a valid Queue id."
+msgstr "%1 non è un identificativo di coda valido"
+
+#. ($TimeWorked)
+#: html/Ticket/Elements/ShowBasics:35
+msgid "%1 min"
+msgstr "%1 min"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 not shown"
+msgstr "%1 non mostrato"
+
+#. (loc($ObjectType =~ /^RT::(.*)$/))
+#: html/User/Elements/DelegateRights:75
+msgid "%1 rights"
+msgstr "Diritti di %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 succeeded\\n"
+msgstr "%1 riuscito\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 type unknown for $MessageId"
+msgstr "Tipo %1 sconosciuto per $MessageId"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 type unknown for %2"
+msgstr "Tipo %1 sconosciuto per %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 was created without a CurrentUser\\n"
+msgstr "%1 è stato creato senza un CurrentUser\\n"
+
+#. (ref $self)
+#: lib/RT/Action/ResolveMembers.pm:41
+msgid "%1 will resolve all members of a resolved group ticket."
+msgstr "%1 risolverà tutti i membri di un gruppo di ticket risolto."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "%1 will stall a [local] BASE if it's dependent [or member] of a linked up request."
+msgstr "%1 bloccherà una BASE [locale] se dipende o è membro di una richeista linkata."
+
+#. ($self)
+#: lib/RT/Transaction_Overlay.pm:432
+msgid "%1: no attachment specified"
+msgstr "%1: nessun allegato specificato"
+
+#. ($size)
+#: html/Ticket/Elements/ShowTransaction:101
+msgid "%1b"
+msgstr "%1b"
+
+#. (int($size/102.4)/10)
+#: html/Ticket/Elements/ShowTransaction:98
+msgid "%1k"
+msgstr "%1k"
+
+#. ($args{'Status'})
+#: lib/RT/Ticket_Overlay.pm:1139
+msgid "'%1' is an invalid value for status"
+msgstr "'%1' è uno stato non valido"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "'%1' not a recognized action. "
+msgstr "'%1' non è un'azione conosciuta. "
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "(Check box to delete group member)"
+msgstr "(Spunta la casella per cancellare il membro di un gruppo)"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "(Check box to delete scrip)"
+msgstr "(Spunta la casella per cancellare uno scrip)"
+
+#: html/Admin/Elements/EditCustomFieldValues:24
+#: html/Admin/Elements/EditQueueWatchers:28
+#: html/Admin/Elements/EditScrips:34
+#: html/Admin/Elements/EditTemplates:35
+#: html/Admin/Groups/Members.html:51
+#: html/Ticket/Elements/EditLinks:32
+#: html/Ticket/Elements/EditPeople:45
+#: html/User/Groups/Members.html:54
+msgid "(Check box to delete)"
+msgstr "(Spunta la casella per cancellare)"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "(Check boxes to delete)"
+msgstr "(Spunta la casella per cancellare)"
+
+#: html/Ticket/Create.html:177
+msgid "(Enter ticket ids or URLs, seperated with spaces)"
+msgstr "(Inserire il numero di tickets o gli URL, separati da spazi)"
+
+#. ($RT::CorrespondAddress)
+#. ($RT::CommentAddress)
+#: html/Admin/Queues/Modify.html:53
+#: html/Admin/Queues/Modify.html:59
+msgid "(If left blank, will default to %1"
+msgstr "Se lasciato vuoto, valore di default : %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "(No Value)"
+msgstr "(Nessun Valore)"
+
+#: html/Admin/Elements/EditCustomFields:32
+#: html/Admin/Elements/ListGlobalCustomFields:31
+msgid "(No custom fields)"
+msgstr "Non ci sono campi personalizzati"
+
+#: html/Admin/Groups/Members.html:49
+#: html/User/Groups/Members.html:52
+msgid "(No members)"
+msgstr "(Nessun membro)"
+
+#: html/Admin/Elements/EditScrips:31
+#: html/Admin/Elements/ListGlobalScrips:31
+msgid "(No scrips)"
+msgstr "(Nessuno Scrip)"
+
+#: html/Admin/Elements/EditTemplates:30
+msgid "(No templates)"
+msgstr "Nessun modello"
+
+#: html/Ticket/Update.html:84
+msgid "(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)"
+msgstr "(Invia per copia nascosta questo aggiornamento ad una lista di indirizzi email separati da virgole. Ciò <b>non cambierà</b> i destinatari dei successivi aggiornamenti.)"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will recieve future updates.)"
+msgstr "(Invia per copia nascosta questo aggiornamento ad una lista di indirizzi email separati da virgole. Ciò <b>non cambierà</b> i destinatari dei successivi aggiornamenti.)"
+
+#: html/Ticket/Create.html:78
+msgid "(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <b>will</b> receive future updates.)"
+msgstr "(Invia una copia di questo aggiornamento ad una lista di indirizzi email amministrativi separati da virgole. Queste persone <b>riceveranno</b> i successivi aggiornamenti.)"
+
+#: html/Ticket/Update.html:80
+msgid "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)"
+msgstr "(Invia una copia di questo aggiornamento ad una lista di indirizzi email separati da virgole. Ciò <b>non cambierà</b> i destinatari dei successivi aggiornamenti.)"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will recieve future updates.)"
+msgstr "(Invia una copia di questo aggiornamento ad una lista di indirizzi email separati da virgole. Ciò <b>non cambierà</b> i destinatari dei successivi aggiornamenti.)"
+
+#: html/Ticket/Create.html:68
+msgid "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)"
+msgstr "(Invia una copia di questo aggiornamento ad una lista di indirizzi email separati da virgole. Queste persone <b>riceveranno</b> i successivi aggiornamenti.)"
+
+#: html/Admin/Groups/index.html:32
+#: html/User/Groups/index.html:32
+msgid "(empty)"
+msgstr "(vuoto)"
+
+#: html/Admin/Users/index.html:38
+msgid "(no name listed)"
+msgstr "(nessun nome)"
+
+#: html/Elements/MyRequests:42
+#: html/Elements/MyTickets:44
+msgid "(no subject)"
+msgstr "(nessun oggetto)"
+
+#: html/Admin/Elements/SelectRights:47
+#: html/Elements/SelectCustomFieldValue:29
+#: html/Ticket/Elements/EditCustomField:58
+#: html/Ticket/Elements/ShowCustomFields:35
+#: lib/RT/Transaction_Overlay.pm:533
+msgid "(no value)"
+msgstr "(nessun valore)"
+
+#: html/Ticket/Elements/EditLinks:115
+msgid "(only one ticket)"
+msgstr "(solo un ticket)"
+
+#: html/Elements/MyRequests:51
+#: html/Elements/MyTickets:54
+msgid "(pending approval)"
+msgstr "(in attesa di approvazione)"
+
+#: html/Elements/MyRequests:53
+#: html/Elements/MyTickets:56
+msgid "(pending other tickets)"
+msgstr "(in attea di altri tickets)"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "(requestor's group)"
+msgstr "(gruppo del richiedente)"
+
+#: html/Admin/Users/Modify.html:49
+msgid "(required)"
+msgstr "(richiesto)"
+
+#: html/Ticket/Elements/ShowTransaction:104
+msgid "(untitled)"
+msgstr "(senza titolo)"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "25 highest priority tickets I own..."
+msgstr "I miei 25 tickets che devo trattare con priorità più alta..."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "25 highest priority tickets I requested..."
+msgstr "I miei 25 tickets che hor ichiesto con priorità più alta..."
+
+#: html/Ticket/Elements/ShowBasics:31
+msgid "<% $Ticket->Status%>"
+msgstr "<% $Ticket->Status%>"
+
+#: html/Elements/SelectTicketTypes:26
+msgid "<% $_ %>"
+msgstr ""
+
+#. ($m->scomp('/Elements/SelectNewTicketQueue'))
+#: docs/design_docs/string-extraction-guide.txt:54
+#: html/Elements/CreateTicket:25
+msgid "<input type=\"submit\" value=\"New ticket in\">&nbsp;%1"
+msgstr "<input type=\"submit\" value=\"Crea un ticket in\">&nbsp;%1"
+
+#: etc/initialdata:203
+msgid "A blank template"
+msgstr "Un modello vuoto"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "ACE Deleted"
+msgstr "ACE Eliminata"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "ACE Loaded"
+msgstr "ACE Caricata"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "ACE could not be deleted"
+msgstr "l'ACE non è stato possibile elimanarla"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "ACE could not be found"
+msgstr "l'ACE non è stato possibile trovarla"
+
+#: lib/RT/ACE_Overlay.pm:156
+#: lib/RT/Principal_Overlay.pm:180
+msgid "ACE not found"
+msgstr "ACE non trovata"
+
+#: lib/RT/ACE_Overlay.pm:830
+msgid "ACEs can only be created and deleted."
+msgstr "Le ACE possono essere solo create e cancellate."
+
+#: bin/rt-commit-handler:754
+msgid "Aborting to avoid unintended ticket modifications.\\n"
+msgstr "Interruzione per evitare modifiche di ticket involontarie.\\n"
+
+#: html/User/Elements/Tabs:31
+msgid "About me"
+msgstr "A proposito"
+
+#: html/Admin/Users/Modify.html:79
+msgid "Access control"
+msgstr "Controllo di Accesso"
+
+#: html/Admin/Elements/EditScrip:56
+msgid "Action"
+msgstr "Azione"
+
+#. ($args{'ScripAction'})
+#: lib/RT/Scrip_Overlay.pm:146
+msgid "Action %1 not found"
+msgstr "Azione %1 non trovata"
+
+#: bin/rt-crontool:122
+msgid "Action committed."
+msgstr "Azione eseguita."
+
+#: bin/rt-crontool:118
+msgid "Action prepared..."
+msgstr "Azione preparata..."
+
+#: html/Search/Bulk.html:91
+msgid "Add AdminCc"
+msgstr "Aggiungi AdminCC"
+
+#: html/Search/Bulk.html:89
+msgid "Add Cc"
+msgstr "Aggiungi CC"
+
+#: html/Ticket/Create.html:113
+#: html/Ticket/Update.html:99
+msgid "Add More Files"
+msgstr "Aggiungi Altri Files"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Add Next State"
+msgstr "Aggiungi lo Stato Sucessivo"
+
+#: html/Search/Bulk.html:87
+msgid "Add Requestor"
+msgstr "Aggiungi il Richiedente"
+
+#: html/Admin/Elements/AddCustomFieldValue:24
+msgid "Add Value"
+msgstr "Aggiungi un Valore"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Add a keyword selection to this queue"
+msgstr "Aggiungi una selezione di parole chiave a questa coda"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Add a new a global scrip"
+msgstr "Aggiungi un nuovo scrip globale"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Add a scrip to this queue"
+msgstr "Aggiungi uno scrip a questa coda"
+
+#: html/Admin/Global/Scrip.html:54
+msgid "Add a scrip which will apply to all queues"
+msgstr "Aggiungi uno scrip da applicare a tutte le code"
+
+#: html/Search/Bulk.html:117
+msgid "Add comments or replies to selected tickets"
+msgstr "Agiungere commenti o repliche ai tickets selezionati"
+
+#: html/Admin/Groups/Members.html:41
+#: html/User/Groups/Members.html:38
+msgid "Add members"
+msgstr "Aggiungi membri"
+
+#: html/Admin/Queues/People.html:65
+#: html/Ticket/Elements/AddWatchers:27
+msgid "Add new watchers"
+msgstr "Aggiungi nuovi osservatori"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "AddNextState"
+msgstr "AggiungereStatoSuccessivo"
+
+#. ($args{'Type'})
+#: lib/RT/Queue_Overlay.pm:642
+msgid "Added principal as a %1 for this queue"
+msgstr "Aggiunto gruppo/utente come %1 per questa coda"
+
+#. ($self->loc($args{'Type'}))
+#: lib/RT/Ticket_Overlay.pm:1453
+msgid "Added principal as a %1 for this ticket"
+msgstr "Aggiunto gruppo/utente come %1 per questo ticket"
+
+#: html/Admin/Elements/ModifyUser:75
+#: html/Admin/Users/Modify.html:121
+#: html/User/Prefs.html:87
+msgid "Address1"
+msgstr "Inidirizzo1"
+
+#: html/Admin/Elements/ModifyUser:77
+#: html/Admin/Users/Modify.html:126
+#: html/User/Prefs.html:89
+msgid "Address2"
+msgstr "Indirizzo2"
+
+#: html/Ticket/Create.html:73
+msgid "Admin Cc"
+msgstr "Admin Cc"
+
+#: etc/initialdata:280
+msgid "Admin Comment"
+msgstr "Commento Amministrativo"
+
+#: etc/initialdata:259
+msgid "Admin Correspondence"
+msgstr "Corrispondenza Amministrativa "
+
+#: html/Admin/Queues/index.html:24
+#: html/Admin/Queues/index.html:27
+msgid "Admin queues"
+msgstr "Amministra le code"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Admin users"
+msgstr "Amministra gli Utenti"
+
+#: html/Admin/Global/index.html:25
+#: html/Admin/Global/index.html:27
+msgid "Admin/Global configuration"
+msgstr "configurazione Amministratore/Globale"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Admin/Groups"
+msgstr "Amministra/Gruppi"
+
+#: html/Admin/Queues/Modify.html:24
+#: html/Admin/Queues/Modify.html:28
+msgid "Admin/Queue/Basics"
+msgstr "Amministra/Code/Base"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "AdminAllPersonalGroups"
+msgstr "AmministraTuttiIGruppiPersonali"
+
+#: etc/initialdata:56
+#: html/Ticket/Elements/ShowPeople:38
+#: html/Ticket/Update.html:49
+#: lib/RT/ACE_Overlay.pm:88
+msgid "AdminCc"
+msgstr "AdminCc"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "AdminComment"
+msgstr "CommentoAmministratore"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "AdminCorrespondence"
+msgstr "CorrispondenzaAmministratore"
+
+#: lib/RT/Queue_Overlay.pm:71
+msgid "AdminCustomFields"
+msgstr "AmministraCampiPersonalizzati"
+
+#: lib/RT/Group_Overlay.pm:145
+msgid "AdminGroup"
+msgstr "AmministraGruppi"
+
+#: lib/RT/Group_Overlay.pm:147
+msgid "AdminGroupMembership"
+msgstr "AmministraAppartenenzaGruppi"
+
+#: lib/RT/System.pm:58
+msgid "AdminOwnPersonalGroups"
+msgstr "AmministraPropriGruppiPersonali"
+
+#: lib/RT/Queue_Overlay.pm:67
+msgid "AdminQueue"
+msgstr "AmministraCode"
+
+#: lib/RT/System.pm:59
+msgid "AdminUsers"
+msgstr "AmministraUtenti"
+
+#: html/Admin/Queues/People.html:47
+#: html/Ticket/Elements/EditPeople:53
+msgid "Administrative Cc"
+msgstr "Cc Amministrativa"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Admins"
+msgstr "Amministratori"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Advanced Search"
+msgstr "Ricerca avanzata"
+
+#: html/Elements/SelectDateRelation:35
+msgid "After"
+msgstr "Dopo"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Age"
+msgstr "Età"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Alias"
+msgstr ""
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Alias for"
+msgstr "Alias per"
+
+#: html/Admin/Elements/EditCustomFields:95
+msgid "All Custom Fields"
+msgstr "Tutti i campi personalizzati"
+
+#: html/Admin/Queues/index.html:52
+msgid "All Queues"
+msgstr "Tutte le code"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Always sends a message to the requestors independent of message sender"
+msgstr "Invia sempre un messaggio al richiedente inipendentemente dal mittente"
+
+#: html/Elements/Tabs:55
+msgid "Approval"
+msgstr "Approvazione"
+
+#. ($Ticket->Id, $Ticket->Subject)
+#. ($ticket->id, $msg)
+#. ($link->BaseObj->Id, $link->BaseObj->Subject)
+#: html/Approvals/Display.html:45
+#: html/Approvals/Elements/ShowDependency:41
+#: html/Approvals/index.html:64
+msgid "Approval #%1: %2"
+msgstr "Approvazione n°%1: %2"
+
+#. ($ticket->Id)
+#: html/Approvals/index.html:53
+msgid "Approval #%1: Notes not recorded due to a system error"
+msgstr "Approvazione n°%1: Note non registrate a causa di un errore di sistema"
+
+#. ($ticket->Id)
+#: html/Approvals/index.html:51
+msgid "Approval #%1: Notes recorded"
+msgstr "Approvazione n°%1: Note registrate"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Approval Details"
+msgstr "Dettagli dell'approvazione"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Approval diagram"
+msgstr "Diagramma dell'approvazione"
+
+#: html/Approvals/Elements/Approve:43
+msgid "Approve"
+msgstr "Approvare"
+
+#: etc/initialdata:437
+#: etc/upgrade/2.1.71:148
+msgid "Approver's notes: %1"
+msgstr "Note dell'approvatore: %1"
+
+#: lib/RT/Date.pm:413
+msgid "Apr."
+msgstr "Apr."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "April"
+msgstr "Aprile"
+
+#: html/Elements/SelectSortOrder:34
+msgid "Ascending"
+msgstr "Ascendente"
+
+#: html/Search/Bulk.html:126
+#: html/SelfService/Update.html:32
+#: html/Ticket/ModifyAll.html:82
+#: html/Ticket/Update.html:99
+msgid "Attach"
+msgstr "Allegato"
+
+#: html/SelfService/Create.html:64
+#: html/Ticket/Create.html:109
+msgid "Attach file"
+msgstr "Allegare un file"
+
+#: html/Ticket/Create.html:97
+#: html/Ticket/Update.html:88
+msgid "Attached file"
+msgstr "File allegato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Attachment '%1' could not be loaded"
+msgstr "L'allegato '%1' non può essere caricato"
+
+#: lib/RT/Transaction_Overlay.pm:440
+msgid "Attachment created"
+msgstr "Allegato creato"
+
+#: lib/RT/Tickets_Overlay.pm:1188
+msgid "Attachment filename"
+msgstr "Nome file dell'allegato"
+
+#: html/Ticket/Elements/ShowAttachments:25
+msgid "Attachments"
+msgstr "Allegati"
+
+#: lib/RT/Date.pm:417
+msgid "Aug."
+msgstr "Ago."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "August"
+msgstr "Agosto"
+
+#: html/Admin/Elements/ModifyUser:65
+msgid "AuthSystem"
+msgstr "AuthSystem"
+
+#: etc/initialdata:206
+msgid "Autoreply"
+msgstr "RispostaAutomatica"
+
+#: etc/initialdata:72
+msgid "Autoreply To Requestors"
+msgstr "Risposta automatica ai richiedenti"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "AutoreplyToRequestors"
+msgstr "RispostaAutomaticaAiRichiedenti"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Bad PGP Signature: %1\\n"
+msgstr "Firma PGP non valida: %1\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Bad attachment id. Couldn't find attachment '%1'\\n"
+msgstr "Id di allegato errato. Impossibile trovare l'allegato '%1'\\n"
+
+#. ($val)
+#: bin/rt-commit-handler:826
+msgid "Bad data in %1"
+msgstr "Dati incorretti in %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Bad transaction number for attachment. %1 should be %2\\n"
+msgstr "Numero di transazione incorretto per l'allegato. %1 dovrebbe essere %2\\n"
+
+#: html/Admin/Elements/GroupTabs:38
+#: html/Admin/Elements/QueueTabs:38
+#: html/Admin/Elements/UserTabs:37
+#: html/Ticket/Elements/Tabs:89
+#: html/User/Elements/GroupTabs:37
+msgid "Basics"
+msgstr "Essenziale"
+
+#: html/Ticket/Update.html:82
+msgid "Bcc"
+msgstr "Bcc"
+
+#: html/Admin/Elements/EditScrip:87
+#: html/Admin/Global/GroupRights.html:84
+#: html/Admin/Global/Template.html:45
+#: html/Admin/Global/UserRights.html:53
+#: html/Admin/Groups/GroupRights.html:72
+#: html/Admin/Groups/Members.html:80
+#: html/Admin/Groups/Modify.html:55
+#: html/Admin/Groups/UserRights.html:54
+#: html/Admin/Queues/GroupRights.html:84
+#: html/Admin/Queues/Template.html:44
+#: html/Admin/Queues/UserRights.html:53
+#: html/User/Groups/Modify.html:55
+msgid "Be sure to save your changes"
+msgstr "Assicurarsi di salvare le modifiche"
+
+#: html/Elements/SelectDateRelation:33
+#: lib/RT/CurrentUser.pm:319
+msgid "Before"
+msgstr "Prima"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Begin Approval"
+msgstr "Inizio dell'approvazione"
+
+#: etc/initialdata:202
+msgid "Blank"
+msgstr "Vuoto"
+
+#: html/Search/Listing.html:78
+msgid "Bookmarkable URL for this search"
+msgstr "URL predefinito per questa ricerca"
+
+#: html/Ticket/Elements/ShowHistory:38
+#: html/Ticket/Elements/ShowHistory:44
+msgid "Brief headers"
+msgstr "Intestazioni brevi"
+
+#: html/Search/Bulk.html:24
+#: html/Search/Bulk.html:25
+msgid "Bulk ticket update"
+msgstr "Modifica di massa dei tickets"
+
+#: lib/RT/User_Overlay.pm:1351
+msgid "Can not modify system users"
+msgstr "Gli utenti di sistema non possono essere modificati"
+
+#: lib/RT/Queue_Overlay.pm:66
+msgid "Can this principal see this queue"
+msgstr "Il gruppo/utente può vedere questa coda"
+
+#: lib/RT/CustomField_Overlay.pm:205
+msgid "Can't add a custom field value without a name"
+msgstr "Impossibile aggiungere un valore di campo personalizzato senza un nome"
+
+#: lib/RT/Link_Overlay.pm:131
+msgid "Can't link a ticket to itself"
+msgstr "Non è possibile collegare un ticket a se stesso"
+
+#: lib/RT/Ticket_Overlay.pm:2793
+msgid "Can't merge into a merged ticket. You should never get this error"
+msgstr "Impossibile unire un ticket ad un ticket già unito. Non dovrebbe mai comparire questo errore"
+
+#: lib/RT/Ticket_Overlay.pm:2611
+#: lib/RT/Ticket_Overlay.pm:2680
+msgid "Can't specifiy both base and target"
+msgstr "Impossibile specificare sia la base che il target"
+
+#. ($msg)
+#: html/autohandler:98
+msgid "Cannot create user: %1"
+msgstr "Impossibile creare l'utente: %1"
+
+#: etc/initialdata:50
+#: html/Admin/Queues/People.html:43
+#: html/SelfService/Create.html:48
+#: html/Ticket/Create.html:63
+#: html/Ticket/Elements/EditPeople:50
+#: html/Ticket/Elements/ShowPeople:34
+#: html/Ticket/Update.html:44
+#: html/Ticket/Update.html:77
+#: lib/RT/ACE_Overlay.pm:87
+msgid "Cc"
+msgstr "Cc"
+
+#: html/SelfService/Prefs.html:30
+msgid "Change password"
+msgstr "Cambiare la passwrd"
+
+#: html/Ticket/Create.html:100
+#: html/Ticket/Update.html:91
+msgid "Check box to delete"
+msgstr "Spunta la casella per eliminare"
+
+#: html/Admin/Elements/SelectRights:30
+msgid "Check box to revoke right"
+msgstr "Spunta la casella per revocare i diritti"
+
+#: html/Ticket/Create.html:182
+#: html/Ticket/Elements/EditLinks:130
+#: html/Ticket/Elements/EditLinks:68
+#: html/Ticket/Elements/ShowLinks:56
+msgid "Children"
+msgstr "Figli"
+
+#: html/Admin/Elements/ModifyUser:79
+#: html/Admin/Users/Modify.html:131
+#: html/User/Prefs.html:91
+msgid "City"
+msgstr "Città"
+
+#: html/Ticket/Elements/ShowDates:46
+msgid "Closed"
+msgstr "Chiuso"
+
+#: html/SelfService/Closed.html:24
+msgid "Closed Tickets"
+msgstr "Tickets Chiusi"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Closed requests"
+msgstr "Richieste chiuse"
+
+#: html/SelfService/Elements/Tabs:44
+msgid "Closed tickets"
+msgstr "Tickets chiusi"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Code"
+msgstr ""
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Command not understood!\\n"
+msgstr "Comando non riconosciuto! \\n"
+
+#: html/Ticket/Elements/ShowTransaction:178
+#: html/Ticket/Elements/Tabs:152
+msgid "Comment"
+msgstr "Commento"
+
+#: html/Admin/Elements/ModifyQueue:44
+#: html/Admin/Queues/Modify.html:57
+msgid "Comment Address"
+msgstr "Inidirizzo di Commento"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Comment not recorded"
+msgstr "Commento non registrato"
+
+#: lib/RT/Queue_Overlay.pm:85
+msgid "Comment on tickets"
+msgstr "Commento sui tickets"
+
+#: lib/RT/Queue_Overlay.pm:85
+msgid "CommentOnTicket"
+msgstr "CommentoSuiTickets"
+
+#: html/Admin/Elements/ModifyUser:34
+msgid "Comments"
+msgstr "Commenti"
+
+#: html/Ticket/ModifyAll.html:69
+#: html/Ticket/Update.html:69
+msgid "Comments (Not sent to requestors)"
+msgstr "Commenti (Non inviati ai richiedenti)"
+
+#: html/Search/Bulk.html:121
+msgid "Comments (not sent to requestors)"
+msgstr "Commenti (non inviati ai richiedenti)"
+
+#. ($name)
+#: html/Elements/ViewUser:26
+msgid "Comments about %1"
+msgstr "Commenti su %1"
+
+#: html/Admin/Users/Modify.html:184
+#: html/Ticket/Elements/ShowRequestor:43
+msgid "Comments about this user"
+msgstr "Commenti su questo utente"
+
+#: lib/RT/Transaction_Overlay.pm:542
+msgid "Comments added"
+msgstr "Commenti aggiunti"
+
+#: lib/RT/Action/Generic.pm:139
+msgid "Commit Stubbed"
+msgstr "tr(Commit Stubbed)"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Compile Restrictions"
+msgstr "Restrizioni di compilazione"
+
+#: html/Admin/Elements/EditScrip:40
+msgid "Condition"
+msgstr "Condizione"
+
+#: bin/rt-crontool:108
+msgid "Condition matches..."
+msgstr "La condizione soddisfa..."
+
+#: lib/RT/Scrip_Overlay.pm:159
+msgid "Condition not found"
+msgstr "Condizione non trovata"
+
+#: html/Elements/Tabs:49
+msgid "Configuration"
+msgstr "Configurazione"
+
+#: html/SelfService/Prefs.html:32
+msgid "Confirm"
+msgstr "Confermare"
+
+#: html/Admin/Elements/ModifyUser:59
+msgid "ContactInfoSystem"
+msgstr "ContactInfoSystem"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Contacted date '%1' could not be parsed"
+msgstr "La data di contatto '%1' non può essere analizzata"
+
+#: html/Admin/Elements/ModifyTemplate:43
+#: html/Ticket/ModifyAll.html:86
+msgid "Content"
+msgstr "Contenuto"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Coould not create group"
+msgstr "Non è stato possibile creare il gruppo"
+
+#: etc/initialdata:271
+msgid "Correspondence"
+msgstr "Corrispondenza"
+
+#: html/Admin/Elements/ModifyQueue:38
+#: html/Admin/Queues/Modify.html:50
+msgid "Correspondence Address"
+msgstr "Inidirizzo di corrispondenza"
+
+#: lib/RT/Transaction_Overlay.pm:538
+msgid "Correspondence added"
+msgstr "Corrispondenza aggiunta"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Correspondence not recorded"
+msgstr "Corrispondenza non registrata"
+
+#: lib/RT/Ticket_Overlay.pm:3524
+msgid "Could not add new custom field value for ticket. "
+msgstr "Impossibile aggiungere un  nuovo valore di campo personalizzato a questo ticket. "
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Could not add new custom field value for ticket. %1 "
+msgstr "Il valore di campo personalizzato non è stato possibile aggiungerlo. %1"
+
+#: lib/RT/Ticket_Overlay.pm:3030
+#: lib/RT/Ticket_Overlay.pm:3038
+#: lib/RT/Ticket_Overlay.pm:3054
+msgid "Could not change owner. "
+msgstr "Impossibile cambiare il proprietario. "
+
+#. ($msg)
+#: html/Admin/Elements/EditCustomField:84
+#: html/Admin/Elements/EditCustomFields:165
+msgid "Could not create CustomField"
+msgstr "Impossibile creare il campo personalizzato"
+
+#: html/User/Groups/Modify.html:76
+#: lib/RT/Group_Overlay.pm:473
+#: lib/RT/Group_Overlay.pm:480
+msgid "Could not create group"
+msgstr "Impossibile creare il gruppo"
+
+#. ($msg)
+#: html/Admin/Global/Template.html:74
+#: html/Admin/Queues/Template.html:71
+msgid "Could not create template: %1"
+msgstr "Impossibile creare il modello : %1"
+
+#: lib/RT/Ticket_Overlay.pm:1072
+#: lib/RT/Ticket_Overlay.pm:333
+msgid "Could not create ticket. Queue not set"
+msgstr "Impossibile creare il ticket. Queue non impostata"
+
+#: lib/RT/User_Overlay.pm:207
+#: lib/RT/User_Overlay.pm:219
+#: lib/RT/User_Overlay.pm:237
+#: lib/RT/User_Overlay.pm:421
+msgid "Could not create user"
+msgstr "Impossibile creare l'utente"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Could not create watcher for requestor"
+msgstr "Impossibile creare l'osservatore per il richiedente"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Could not find a ticket with id %1"
+msgstr "Impossibile trovare il ticket numero %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Could not find group %1."
+msgstr "Impossibile trovare il gruppo %1."
+
+#: lib/RT/Queue_Overlay.pm:620
+#: lib/RT/Ticket_Overlay.pm:1421
+msgid "Could not find or create that user"
+msgstr "Impossibile trovare o creare questo utente"
+
+#: lib/RT/Queue_Overlay.pm:681
+#: lib/RT/Ticket_Overlay.pm:1500
+msgid "Could not find that principal"
+msgstr "Impossibile trovare questo gruppo/utente"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Could not find user %1."
+msgstr "Impossibile trovare l'utente %1."
+
+#: html/Admin/Groups/Members.html:87
+#: html/User/Groups/Members.html:89
+#: html/User/Groups/Modify.html:81
+msgid "Could not load group"
+msgstr "Impossibile caricare questo gruppo"
+
+#. ($args{'Type'})
+#: lib/RT/Queue_Overlay.pm:640
+msgid "Could not make that principal a %1 for this queue"
+msgstr "Impossibile rendere questo gruppo/utente un %1 per questa coda"
+
+#. ($self->loc($args{'Type'}))
+#: lib/RT/Ticket_Overlay.pm:1442
+msgid "Could not make that principal a %1 for this ticket"
+msgstr "Impossibile rendere questo gruppo/utente un %1 per questo ticket"
+
+#. ($args{'Type'})
+#: lib/RT/Queue_Overlay.pm:739
+msgid "Could not remove that principal as a %1 for this queue"
+msgstr "Impossibile eliminare questo gruppo/utente come un %1 per questa coda"
+
+#. ($args{'Type'})
+#: lib/RT/Ticket_Overlay.pm:1558
+msgid "Could not remove that principal as a %1 for this ticket"
+msgstr "Impossibile eliminare questo gruppo/utente come un %1 per questo ticket"
+
+#: lib/RT/Group_Overlay.pm:984
+msgid "Couldn't add member to group"
+msgstr "Impossibile aggiungere un membro a questo gruppo"
+
+#. ($Msg)
+#: lib/RT/Ticket_Overlay.pm:3534
+#: lib/RT/Ticket_Overlay.pm:3590
+msgid "Couldn't create a transaction: %1"
+msgstr "Impossibile creare una transazione : %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Couldn't figure out what to do from gpg's reply\\n"
+msgstr "Impossibile capire che cosa fare con questa risposta gpg\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Couldn't find group\\n"
+msgstr "Gruppo introvabile\\n"
+
+#: lib/RT/Interface/Web.pm:899
+msgid "Couldn't find row"
+msgstr "Riga introvabile"
+
+#: lib/RT/Group_Overlay.pm:958
+msgid "Couldn't find that principal"
+msgstr "Gruppo/utente introvabile"
+
+#: lib/RT/CustomField_Overlay.pm:239
+msgid "Couldn't find that value"
+msgstr "Valore introvabile"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Couldn't find that watcher"
+msgstr "Osservatore introvabile"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Couldn't find user\\n"
+msgstr "Utente introvabile\\n"
+
+#. ($self->Id)
+#: lib/RT/CurrentUser.pm:111
+msgid "Couldn't load %1 from the users database.\\n"
+msgstr "Impossibile caricare %1 dal database degli utenti.\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Couldn't load KeywordSelects."
+msgstr "KeywordSelects non è stato possibile caricarlo"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Couldn't load RT config file '%1' %2"
+msgstr "Impossibile caricare il file di configurazione RT '%1' %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Couldn't load Scrips."
+msgstr "Impossibile caricare gli Scrips"
+
+#. ($id)
+#: html/Admin/Groups/GroupRights.html:87
+#: html/Admin/Groups/UserRights.html:74
+msgid "Couldn't load group %1"
+msgstr "Impossibile caricare il gruppo %1"
+
+#: lib/RT/Link_Overlay.pm:174
+#: lib/RT/Link_Overlay.pm:183
+#: lib/RT/Link_Overlay.pm:210
+msgid "Couldn't load link"
+msgstr "Impossibile caricare il link"
+
+#. ($id)
+#: html/Admin/Elements/EditCustomFields:146
+#: html/Admin/Queues/People.html:120
+msgid "Couldn't load queue"
+msgstr "Impossibile caricare la coda"
+
+#. ($id)
+#: html/Admin/Queues/GroupRights.html:99
+#: html/Admin/Queues/UserRights.html:71
+msgid "Couldn't load queue %1"
+msgstr "Impossibile caricare la coda %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Couldn't load scrip"
+msgstr "Impossibile caricare lo Scrip"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Couldn't load template"
+msgstr "Impossibile caricare il modello"
+
+#. ($id)
+#: html/Admin/Users/Prefs.html:78
+msgid "Couldn't load that user (%1)"
+msgstr "Impossibile caricare questo utente (%1)"
+
+#. ($id)
+#: html/SelfService/Display.html:108
+msgid "Couldn't load ticket '%1'"
+msgstr "Impossibile caricare il ticket '%1'"
+
+#: html/Admin/Elements/ModifyUser:85
+#: html/Admin/Users/Modify.html:148
+#: html/User/Prefs.html:97
+msgid "Country"
+msgstr "Stato"
+
+#: html/Admin/Elements/CreateUserCalled:25
+#: html/Ticket/Create.html:134
+#: html/Ticket/Create.html:194
+msgid "Create"
+msgstr "Crea"
+
+#: etc/initialdata:128
+msgid "Create Tickets"
+msgstr "Crea tickets"
+
+#: html/Admin/Elements/EditCustomField:74
+msgid "Create a CustomField"
+msgstr "Crea un campo Personalizzato"
+
+#. ($QueueObj->Name())
+#: html/Admin/Queues/CustomField.html:47
+msgid "Create a CustomField for queue %1"
+msgstr "Crea un campo Custom per la coda %1"
+
+#: html/Admin/Global/CustomField.html:47
+msgid "Create a CustomField which applies to all queues"
+msgstr "Crea un campo Personalizzato valido per tutte le code"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create a new Custom Field"
+msgstr "Crea un nuovo campo Personalizzato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create a new global scrip"
+msgstr "Crea un nuovo scrip globale"
+
+#: html/Admin/Groups/Modify.html:66
+#: html/Admin/Groups/Modify.html:92
+msgid "Create a new group"
+msgstr "Crea un nuovo gruppo"
+
+#: html/User/Groups/Modify.html:66
+#: html/User/Groups/Modify.html:91
+msgid "Create a new personal group"
+msgstr "Crea un nuovo gruppo personale"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create a new queue"
+msgstr "Crea una nuova coda"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create a new scrip"
+msgstr "Crea un nuovo scrip"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create a new template"
+msgstr "Crea un nuovo modello"
+
+#: html/Ticket/Create.html:24
+#: html/Ticket/Create.html:27
+#: html/Ticket/Create.html:35
+msgid "Create a new ticket"
+msgstr "Crea un nuovo ticket"
+
+#: html/Admin/Users/Modify.html:213
+#: html/Admin/Users/Modify.html:240
+msgid "Create a new user"
+msgstr "Crea un nuovo utente"
+
+#: html/Admin/Queues/Modify.html:102
+msgid "Create a queue"
+msgstr "Crea una coda"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create a queue called"
+msgstr "Crea una nuova coda chiamata"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create a request"
+msgstr "Crea una richiesta"
+
+#. ($QueueObj->Name)
+#: html/Admin/Queues/Scrip.html:58
+msgid "Create a scrip for queue %1"
+msgstr "Crea uno scrip per la coda %1"
+
+#: html/Admin/Global/Template.html:68
+#: html/Admin/Queues/Template.html:64
+msgid "Create a template"
+msgstr "Crea un modello"
+
+#: html/SelfService/Create.html:24
+msgid "Create a ticket"
+msgstr "Crea un ticket"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create failed: %1 / %2 / %3 "
+msgstr "Eccezione durante la creazione: %1 / %2 / %3"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create failed: %1/%2/%3"
+msgstr "Eccezione durante la creazione: %1/%2/%3"
+
+#: etc/initialdata:130
+msgid "Create new tickets based on this scrip's template"
+msgstr "Creare nuovi tickets basati su questo modello di scrip"
+
+#: html/SelfService/Create.html:77
+msgid "Create ticket"
+msgstr "Crea un ticket"
+
+#: lib/RT/Queue_Overlay.pm:83
+msgid "Create tickets in this queue"
+msgstr "Crea dei tickets in questa coda"
+
+#: lib/RT/Queue_Overlay.pm:71
+msgid "Create, delete and modify custom fields"
+msgstr "Crea, elimina e modifica campi personalizzati"
+
+#: lib/RT/Queue_Overlay.pm:67
+msgid "Create, delete and modify queues"
+msgstr "Crea, elimina e modifica le code"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Create, delete and modify the members of any user's personal groups"
+msgstr "Crea, elimina e modifica i membri dei gruppi personali di un qualunque utente"
+
+#: lib/RT/System.pm:58
+msgid "Create, delete and modify the members of personal groups"
+msgstr "Crea, elimina e modifica i membri dei gruppi personali "
+
+#: lib/RT/System.pm:59
+msgid "Create, delete and modify users"
+msgstr "Crea, elimina e modifica gli utenti"
+
+#: lib/RT/Queue_Overlay.pm:83
+msgid "CreateTicket"
+msgstr "CreaTicket"
+
+#: html/Elements/SelectDateType:25
+#: html/Ticket/Elements/ShowDates:26
+#: lib/RT/Ticket_Overlay.pm:1166
+msgid "Created"
+msgstr "Creato"
+
+#. ($CustomFieldObj->Name())
+#: html/Admin/Elements/EditCustomField:87
+msgid "Created CustomField %1"
+msgstr "Campo Personalizzato %1 creato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Created template %1"
+msgstr "Modello %1 creato"
+
+#: html/Ticket/Elements/EditLinks:27
+msgid "Current Relationships"
+msgstr "Relazioni attuali"
+
+#: html/Admin/Elements/EditScrips:29
+msgid "Current Scrips"
+msgstr "Scrips attuali"
+
+#: html/Admin/Groups/Members.html:38
+#: html/User/Groups/Members.html:41
+msgid "Current members"
+msgstr "Membri attuali"
+
+#: html/Admin/Elements/SelectRights:28
+msgid "Current rights"
+msgstr "Diritti attuali"
+
+#: html/Search/Listing.html:70
+msgid "Current search criteria"
+msgstr "Criterio di ricerca corrente"
+
+#: html/Admin/Queues/People.html:40
+#: html/Ticket/Elements/EditPeople:44
+msgid "Current watchers"
+msgstr "Osservatori attuali"
+
+#. ($CustomField)
+#: html/Admin/Global/CustomField.html:54
+msgid "Custom Field #%1"
+msgstr "Campo Personalizzato n°%1"
+
+#: html/Admin/Elements/QueueTabs:52
+#: html/Admin/Elements/SystemTabs:39
+#: html/Admin/Global/index.html:49
+#: html/Ticket/Elements/ShowSummary:35
+msgid "Custom Fields"
+msgstr "Campi Personalizzati"
+
+#: html/Admin/Elements/EditScrip:72
+msgid "Custom action cleanup code"
+msgstr "Programma di pulizia dell'azione personalizzata"
+
+#: html/Admin/Elements/EditScrip:64
+msgid "Custom action preparation code"
+msgstr "Programma di preparazione dell'azione personalizzata"
+
+#: html/Admin/Elements/EditScrip:48
+msgid "Custom condition"
+msgstr "Condizione personalizzata"
+
+#. ($CF->Name , $args{OPERATOR} , $args{VALUE})
+#: lib/RT/Tickets_Overlay.pm:1617
+msgid "Custom field %1 %2 %3"
+msgstr "Campi personalizzati %1 %2 %3"
+
+#. ($CF->Name)
+#: lib/RT/Tickets_Overlay.pm:1612
+msgid "Custom field %1 has a value."
+msgstr "Il campo personalizzato %1 ha un valore"
+
+#. ($CF->Name)
+#: lib/RT/Tickets_Overlay.pm:1609
+msgid "Custom field %1 has no value."
+msgstr "Il campo personalizzato %1 non ha valore"
+
+#. ($args{'Field'})
+#: lib/RT/Ticket_Overlay.pm:3426
+msgid "Custom field %1 not found"
+msgstr "Il campo personalizzato %1 è introvabile"
+
+#: html/Admin/Elements/EditCustomFields:196
+msgid "Custom field deleted"
+msgstr "Campo Personalizzato cancellato"
+
+#: lib/RT/Ticket_Overlay.pm:3576
+msgid "Custom field not found"
+msgstr "Il campo personalizzato è introvabile"
+
+#. ($args{'Content'}, $self->Name)
+#: lib/RT/CustomField_Overlay.pm:349
+msgid "Custom field value %1 could not be found for custom field %2"
+msgstr "Il valore del campo personalizzato %1 non è stato possibile trovarlo per il campo personalizzato %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Custom field value changed from %1 to %2"
+msgstr "Il valore del campo personalizzato è stato modificato da %1 à %2"
+
+#: lib/RT/CustomField_Overlay.pm:249
+msgid "Custom field value could not be deleted"
+msgstr "Il valore del campo personalizzato non è stato possibile eliminarlo"
+
+#: lib/RT/CustomField_Overlay.pm:355
+msgid "Custom field value could not be found"
+msgstr "Il valore del campo personalizzato non è stato possibile trovarlo"
+
+#: lib/RT/CustomField_Overlay.pm:247
+#: lib/RT/CustomField_Overlay.pm:357
+msgid "Custom field value deleted"
+msgstr "Il valore del vampo personalizzato è stato eliminato"
+
+#: lib/RT/Transaction_Overlay.pm:547
+msgid "CustomField"
+msgstr "CampoPersonalizzato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Data error"
+msgstr "Errore nei dati"
+
+#: html/SelfService/Display.html:38
+#: html/Ticket/Create.html:160
+#: html/Ticket/Elements/ShowSummary:54
+#: html/Ticket/Elements/Tabs:92
+#: html/Ticket/ModifyAll.html:43
+msgid "Dates"
+msgstr "Date"
+
+#: lib/RT/Date.pm:421
+msgid "Dec."
+msgstr "Dic."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "December"
+msgstr "Dicembre"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Default Autoresponse Template"
+msgstr "Modello di default per la risposta automatica"
+
+#: etc/initialdata:207
+msgid "Default Autoresponse template"
+msgstr "Modello di default per la risposta automatica"
+
+#: etc/initialdata:281
+msgid "Default admin comment template"
+msgstr "Modello di default per il commento amministrativo"
+
+#: etc/initialdata:260
+msgid "Default admin correspondence template"
+msgstr "Modello di default per la corrispondenza amministrativa"
+
+#: etc/initialdata:272
+msgid "Default correspondence template"
+msgstr "Modello di default per la corrispondenza"
+
+#: etc/initialdata:238
+msgid "Default transaction template"
+msgstr "Modello di default per la transazione"
+
+#. ($type, $self->Field, $self->OldValue, $self->NewValue)
+#: lib/RT/Transaction_Overlay.pm:642
+msgid "Default: %1/%2 changed from %3 to %4"
+msgstr "Defaut: %1/%2 modificato da %3 à %4"
+
+#: html/User/Delegation.html:24
+#: html/User/Delegation.html:27
+msgid "Delegate rights"
+msgstr "Delega i diritti"
+
+#: lib/RT/System.pm:62
+msgid "Delegate specific rights which have been granted to you."
+msgstr "Delega dei diritti specifici che ti sono stati accordati"
+
+#: lib/RT/System.pm:62
+msgid "DelegateRights"
+msgstr "DelegaDiritti"
+
+#: html/User/Elements/Tabs:37
+msgid "Delegation"
+msgstr "Delega"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Delete"
+msgstr "Elimina"
+
+#: lib/RT/Queue_Overlay.pm:89
+msgid "Delete tickets"
+msgstr "Elimina dei tickets"
+
+#: lib/RT/Queue_Overlay.pm:89
+msgid "DeleteTicket"
+msgstr "EliminaTicket"
+
+#: lib/RT/Transaction_Overlay.pm:186
+msgid "Deleting this object could break referential integrity"
+msgstr "Eliminare quest'oggetto può interrompere l'integrità referenziale"
+
+#: lib/RT/Queue_Overlay.pm:291
+msgid "Deleting this object would break referential integrity"
+msgstr "Eliminare quest'oggetto interomperà l'integrità referenziale"
+
+#: lib/RT/User_Overlay.pm:437
+msgid "Deleting this object would violate referential integrity"
+msgstr "Eliminare quest'oggetto violerà l'integrità referenziale"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Deleting this object would violate referential integrity."
+msgstr "Eliminare quest'oggetto violerà l'integrità referenziale"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Deleting this object would violate referential integrity. That's bad."
+msgstr "Eliminare quest'oggetto violerà l'integrità referenziale. Malissimo!"
+
+#: html/Approvals/Elements/Approve:44
+msgid "Deny"
+msgstr "Negare"
+
+#: html/Ticket/Create.html:180
+#: html/Ticket/Elements/EditLinks:122
+#: html/Ticket/Elements/EditLinks:46
+#: html/Ticket/Elements/ShowDependencies:31
+#: html/Ticket/Elements/ShowLinks:36
+msgid "Depended on by"
+msgstr "Usato come dipendenza da"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Dependencies: \\n"
+msgstr "Dipendenze : \\n"
+
+#: html/Elements/SelectLinkType:26
+#: html/Ticket/Create.html:179
+#: html/Ticket/Elements/EditLinks:118
+#: html/Ticket/Elements/EditLinks:35
+#: html/Ticket/Elements/ShowDependencies:24
+#: html/Ticket/Elements/ShowLinks:26
+msgid "Depends on"
+msgstr "Dipende da"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "DependsOn"
+msgstr "DipendeDa"
+
+#: html/Elements/SelectSortOrder:34
+msgid "Descending"
+msgstr "Discendente"
+
+#: html/SelfService/Create.html:72
+#: html/Ticket/Create.html:118
+msgid "Describe the issue below"
+msgstr "Descrivere il problema qui sotto"
+
+#: html/Admin/Elements/AddCustomFieldValue:35
+#: html/Admin/Elements/EditCustomField:38
+#: html/Admin/Elements/EditScrip:33
+#: html/Admin/Elements/ModifyQueue:35
+#: html/Admin/Elements/ModifyTemplate:35
+#: html/Admin/Groups/Modify.html:48
+#: html/Admin/Queues/Modify.html:47
+#: html/Elements/SelectGroups:26
+#: html/User/Groups/Modify.html:48
+msgid "Description"
+msgstr "Descrizione"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Details"
+msgstr "Dettagli"
+
+#: html/Ticket/Elements/Tabs:84
+msgid "Display"
+msgstr "Mostra"
+
+#: lib/RT/Queue_Overlay.pm:68
+msgid "Display Access Control List"
+msgstr "Mostra la Lista Controllo Accessi"
+
+#: lib/RT/Queue_Overlay.pm:74
+msgid "Display Scrip templates for this queue"
+msgstr "Mostra i modelli di Scrips per questa coda"
+
+#: lib/RT/Queue_Overlay.pm:77
+msgid "Display Scrips for this queue"
+msgstr "Mostra gli Scrips per questa coda"
+
+#: html/Ticket/Elements/ShowHistory:34
+msgid "Display mode"
+msgstr "Modalità visualizzazione"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Display ticket #%1"
+msgstr "Mostra il ticket n°%1"
+
+#: lib/RT/System.pm:53
+msgid "Do anything and everything"
+msgstr "Fare di tutto e non importa cosa"
+
+#: html/Elements/Refresh:29
+msgid "Don't refresh this page."
+msgstr "Non aggiornare questa pagina."
+
+#: html/Search/Elements/PickRestriction:113
+msgid "Don't show search results"
+msgstr "Non mostrare i risultati della ricerca"
+
+#: html/Ticket/Elements/ShowTransaction:104
+msgid "Download"
+msgstr "Download"
+
+#: html/Elements/SelectDateType:31
+#: html/Ticket/Create.html:166
+#: html/Ticket/Elements/EditDates:44
+#: html/Ticket/Elements/ShowDates:42
+#: lib/RT/Ticket_Overlay.pm:1170
+msgid "Due"
+msgstr "Termine"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Due date '%1' could not be parsed"
+msgstr "La data termine '%1' non è stata interpretata"
+
+#. ($1, $msg)
+#: bin/rt-commit-handler:753
+msgid "ERROR: Couldn't load ticket '%1': %2.\\n"
+msgstr "ERRORE: impossibile caricare il ticket '%1' : %2.\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Edit"
+msgstr "Modifica"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Edit Conditions"
+msgstr "Modifica Condizioni"
+
+#. ($Queue->Name)
+#: html/Admin/Queues/CustomFields.html:44
+msgid "Edit Custom Fields for %1"
+msgstr "Modifica i Campi Personalizzati per %1"
+
+#: html/Ticket/ModifyLinks.html:35
+msgid "Edit Relationships"
+msgstr "Modifica Relazioni"
+
+#. ($QueueObj->Name)
+#: html/Admin/Queues/Templates.html:41
+msgid "Edit Templates for queue %1"
+msgstr "Modifica i modelli per la coda %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Edit keywords"
+msgstr "Modifica parole chiave"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Edit scrips"
+msgstr "Modifica scrips"
+
+#: html/Admin/Global/index.html:45
+msgid "Edit system templates"
+msgstr "Modifca i modelli di sistema"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Edit templates for %1"
+msgstr "Modifica i modelli per %1"
+
+#. ($QueueObj->Name)
+#. ($QueueObj->Id)
+#: html/Admin/Elements/ModifyQueue:24
+#: html/Admin/Queues/Modify.html:117
+msgid "Editing Configuration for queue %1"
+msgstr "Modifica la Configurazione per la coda %1"
+
+#. ($UserObj->Name)
+#: html/Admin/Elements/ModifyUser:24
+msgid "Editing Configuration for user %1"
+msgstr "Modifica la Configurazione per l'utente %1"
+
+#. ($CustomFieldObj->Name())
+#: html/Admin/Elements/EditCustomField:90
+msgid "Editing CustomField %1"
+msgstr "Modifica il CampoPersonalizzato %1"
+
+#. ($Group->Name)
+#: html/Admin/Groups/Members.html:31
+msgid "Editing membership for group %1"
+msgstr "Modifica i membri per il gruppo %1"
+
+#. ($Group->Name)
+#: html/User/Groups/Members.html:128
+msgid "Editing membership for personal group %1"
+msgstr "Modifica i membri per il gruppo personale %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Editing template %1"
+msgstr "Modifica il modello %1"
+
+#: lib/RT/Ticket_Overlay.pm:2621
+#: lib/RT/Ticket_Overlay.pm:2689
+msgid "Either base or target must be specified"
+msgstr "Uno almeno tra base e target deve essere specificato"
+
+#: html/Admin/Users/Modify.html:52
+#: html/Admin/Users/Prefs.html:45
+#: html/Elements/SelectUsers:26
+#: html/Ticket/Elements/AddWatchers:55
+#: html/User/Prefs.html:41
+msgid "Email"
+msgstr "Email"
+
+#: lib/RT/User_Overlay.pm:187
+msgid "Email address in use"
+msgstr "Inidirizzo email in uso"
+
+#: html/Admin/Elements/ModifyUser:41
+msgid "EmailAddress"
+msgstr "IndirizzoEmail"
+
+#: html/Admin/Elements/ModifyUser:53
+msgid "EmailEncoding"
+msgstr "EmailEncoding"
+
+#: html/Admin/Elements/EditCustomField:50
+msgid "Enabled (Unchecking this box disables this custom field)"
+msgstr "Abilitato (Togliere il segno di spunta disabilita questo campo personalizzato)"
+
+#: html/Admin/Groups/Modify.html:52
+#: html/User/Groups/Modify.html:52
+msgid "Enabled (Unchecking this box disables this group)"
+msgstr "Abilitato (Togliere il segno di spunta disabilita questo gruppo)"
+
+#: html/Admin/Queues/Modify.html:83
+msgid "Enabled (Unchecking this box disables this queue)"
+msgstr "Abilitato (Togliere il segno di spunta disabilita questa coda)"
+
+#: html/Admin/Elements/EditCustomFields:98
+msgid "Enabled Custom Fields"
+msgstr "Campi Personalizzati Abilitati"
+
+#: html/Admin/Queues/index.html:55
+msgid "Enabled Queues"
+msgstr "Code Abilitate"
+
+#. (loc_fuzzy($msg))
+#: html/Admin/Elements/EditCustomField:106
+#: html/Admin/Groups/Modify.html:116
+#: html/Admin/Queues/Modify.html:139
+#: html/Admin/Users/Modify.html:282
+#: html/User/Groups/Modify.html:116
+msgid "Enabled status %1"
+msgstr "Stato %1 abilitato"
+
+#: lib/RT/CustomField_Overlay.pm:427
+msgid "Enter multiple values"
+msgstr "Inserire valori multipli"
+
+#: lib/RT/CustomField_Overlay.pm:424
+msgid "Enter one value"
+msgstr "Inserire un valore"
+
+#: html/Ticket/Elements/EditLinks:111
+msgid "Enter tickets or URIs to link tickets to. Seperate multiple entries with spaces."
+msgstr "Inserire tickets o URI di tickets da collegare. Separare più valori con spazi."
+
+#: html/Elements/Login:38
+#: html/SelfService/Error.html:24
+#: html/SelfService/Error.html:25
+msgid "Error"
+msgstr "Errore"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Error adding watcher"
+msgstr "Errore cercando di aggiungere un osservatore"
+
+#: lib/RT/Queue_Overlay.pm:554
+msgid "Error in parameters to Queue->AddWatcher"
+msgstr "Errore nei parametri di Queue->AddWatcher"
+
+#: lib/RT/Queue_Overlay.pm:712
+msgid "Error in parameters to Queue->DelWatcher"
+msgstr "Errore nei parametri di Queue->DelWatcher"
+
+#: lib/RT/Ticket_Overlay.pm:1355
+msgid "Error in parameters to Ticket->AddWatcher"
+msgstr "Errore nei parametri di Ticket->AddWatcher"
+
+#: lib/RT/Ticket_Overlay.pm:1531
+msgid "Error in parameters to Ticket->DelWatcher"
+msgstr "Errore nei parametri di Ticket->DelWatcher"
+
+#: etc/initialdata:20
+msgid "Everyone"
+msgstr "Chiunque"
+
+#: bin/rt-crontool:193
+msgid "Example:"
+msgstr "Esempio:"
+
+#: html/Admin/Elements/ModifyUser:63
+msgid "ExternalAuthId"
+msgstr "ExternalAuthId"
+
+#: html/Admin/Elements/ModifyUser:57
+msgid "ExternalContactInfoId"
+msgstr "ExternalContactInfoId"
+
+#: html/Admin/Users/Modify.html:72
+msgid "Extra info"
+msgstr "Informazioni aggiuntive"
+
+#: lib/RT/User_Overlay.pm:301
+msgid "Failed to find 'Privileged' users pseudogroup."
+msgstr "Impossibile trovare il pseudogruppo 'Privilegiato' di utenti."
+
+#: lib/RT/User_Overlay.pm:308
+msgid "Failed to find 'Unprivileged' users pseudogroup"
+msgstr "Impossibile trovare il pseudogruppo 'Non Privilegiato' di utenti."
+
+#. ($modname, $@)
+#: bin/rt-crontool:137
+msgid "Failed to load module %1. (%2)"
+msgstr "Errore nel caricare il modulo %1. (%2)"
+
+#: lib/RT/Date.pm:411
+msgid "Feb."
+msgstr "Feb."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "February"
+msgstr "Febbraio"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Fin"
+msgstr "Fin"
+
+#: html/Ticket/Create.html:154
+#: html/Ticket/Elements/EditBasics:58
+#: lib/RT/Tickets_Overlay.pm:1090
+msgid "Final Priority"
+msgstr "Priorità Finale"
+
+#: lib/RT/Ticket_Overlay.pm:1161
+msgid "FinalPriority"
+msgstr "PrioritàFinale"
+
+#: html/Admin/Queues/People.html:60
+#: html/Ticket/Elements/EditPeople:33
+msgid "Find group whose"
+msgstr "Cerca il gruppo che"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Find new/open tickets"
+msgstr "Cerca tickets nuovi/aperti"
+
+#: html/Admin/Queues/People.html:56
+#: html/Admin/Users/index.html:45
+#: html/Ticket/Elements/EditPeople:29
+msgid "Find people whose"
+msgstr "Cerca le persone che"
+
+#: html/Search/Listing.html:107
+msgid "Find tickets"
+msgstr "Cerca tickets"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Finish Approval"
+msgstr "Approvazione Finale"
+
+#: html/Ticket/Elements/Tabs:57
+msgid "First"
+msgstr "Primo"
+
+#: html/Search/Listing.html:40
+msgid "First page"
+msgstr "Prima Pagina"
+
+#: docs/design_docs/string-extraction-guide.txt:33
+msgid "Foo Bar Baz"
+msgstr "Foo Bar Baz"
+
+#: docs/design_docs/string-extraction-guide.txt:24
+msgid "Foo!"
+msgstr "Foo!"
+
+#: html/Search/Bulk.html:86
+msgid "Force change"
+msgstr "Forza il cambiamento"
+
+#. ($ticketcount)
+#: html/Search/Listing.html:105
+msgid "Found %quant(%1,ticket)"
+msgstr "Trovati %quant(%1,ticket)"
+
+#: lib/RT/Interface/Web.pm:901
+msgid "Found Object"
+msgstr "Trovato Oggetto"
+
+#: html/Admin/Elements/ModifyUser:43
+msgid "FreeformContactInfo"
+msgstr "FreeformContactInfo"
+
+#: lib/RT/CustomField_Overlay.pm:37
+msgid "FreeformMultiple"
+msgstr "FreeformMultiple"
+
+#: lib/RT/CustomField_Overlay.pm:36
+msgid "FreeformSingle"
+msgstr "FreeformSingle"
+
+#: lib/RT/Date.pm:391
+msgid "Fri."
+msgstr "Gio."
+
+#: html/Ticket/Elements/ShowHistory:40
+#: html/Ticket/Elements/ShowHistory:50
+msgid "Full headers"
+msgstr "Intestazioni Estese"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Getting the current user from a pgp sig\\n"
+msgstr "Sto prendendo l'utente corrente da una firma pgp\\n"
+
+#. ($New->Name)
+#: lib/RT/Transaction_Overlay.pm:592
+msgid "Given to %1"
+msgstr "Assegnato a %1"
+
+#: html/Admin/Elements/Tabs:40
+#: html/Admin/index.html:37
+msgid "Global"
+msgstr "Globale"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Global Keyword Selections"
+msgstr "Selezione Globale delle Parole Chiave"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Global Scrips"
+msgstr "Scrips Globali"
+
+#. (loc($Template->Name))
+#: html/Admin/Elements/SelectTemplate:37
+msgid "Global template: %1"
+msgstr "Modello globale: %1"
+
+#: html/Admin/Elements/EditCustomFields:74
+#: html/Admin/Queues/People.html:58
+#: html/Admin/Queues/People.html:62
+#: html/Admin/Queues/index.html:43
+#: html/Admin/Users/index.html:48
+#: html/Ticket/Elements/EditPeople:31
+#: html/Ticket/Elements/EditPeople:35
+#: html/index.html:40
+msgid "Go!"
+msgstr "Vai!"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Good pgp sig from %1\\n"
+msgstr "Firma pgp valida da %1\\n"
+
+#: html/Search/Listing.html:49
+msgid "Goto page"
+msgstr "Vai a pagina"
+
+#: html/Elements/GotoTicket:24
+#: html/SelfService/Elements/GotoTicket:24
+msgid "Goto ticket"
+msgstr "Vai al ticket"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Grand"
+msgstr "Grand"
+
+#: html/Ticket/Elements/AddWatchers:45
+#: html/User/Elements/DelegateRights:77
+msgid "Group"
+msgstr "Gruppo"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Group %1 %2: %3"
+msgstr "Gruppo %1 %2: %3"
+
+#: html/Admin/Elements/GroupTabs:44
+#: html/Admin/Elements/QueueTabs:56
+#: html/Admin/Elements/SystemTabs:43
+#: html/Admin/Global/index.html:54
+msgid "Group Rights"
+msgstr "Diritti di Gruppo"
+
+#: lib/RT/Group_Overlay.pm:964
+msgid "Group already has member"
+msgstr "Il gruppo ha già il membro"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Group could not be created."
+msgstr "Il gruppo non può essere creato."
+
+#. ($create_msg)
+#: html/Admin/Groups/Modify.html:76
+msgid "Group could not be created: %1"
+msgstr "Il gruppo non può essere creato: %1"
+
+#: lib/RT/Group_Overlay.pm:496
+msgid "Group created"
+msgstr "Gruppo creato"
+
+#: lib/RT/Group_Overlay.pm:1132
+msgid "Group has no such member"
+msgstr "Il gruppo non ho questo membro"
+
+#: lib/RT/Group_Overlay.pm:944
+#: lib/RT/Queue_Overlay.pm:627
+#: lib/RT/Queue_Overlay.pm:687
+#: lib/RT/Ticket_Overlay.pm:1428
+#: lib/RT/Ticket_Overlay.pm:1506
+msgid "Group not found"
+msgstr "Gruppo non trovato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Group not found.\\n"
+msgstr "Gruppo non trovato.\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Group not specified.\\n"
+msgstr "Gruppo non specificato.\\n"
+
+#: html/Admin/Elements/SelectNewGroupMembers:34
+#: html/Admin/Elements/Tabs:34
+#: html/Admin/Groups/Members.html:63
+#: html/Admin/Queues/People.html:82
+#: html/Admin/index.html:31
+#: html/User/Groups/Members.html:66
+msgid "Groups"
+msgstr "Gruppi"
+
+#: lib/RT/Group_Overlay.pm:970
+msgid "Groups can't be members of their members"
+msgstr "I gruppi non possono essere membri dei loro membri"
+
+#: lib/RT/Interface/CLI.pm:72
+msgid "Hello!"
+msgstr "Ciao!"
+
+#. ($name)
+#: docs/design_docs/string-extraction-guide.txt:40
+msgid "Hello, %1"
+msgstr "Ciao, %1"
+
+#: html/Ticket/Elements/ShowHistory:29
+#: html/Ticket/Elements/Tabs:87
+msgid "History"
+msgstr "Storia"
+
+#: html/Admin/Elements/ModifyUser:67
+msgid "HomePhone"
+msgstr "TelefonoCasa"
+
+#: html/Elements/Tabs:43
+msgid "Homepage"
+msgstr "Homepage"
+
+#. (6)
+#: lib/RT/Base.pm:73
+msgid "I have %quant(%1,concrete mixer)."
+msgstr "Ho %quant(%1,concrete mixer)."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "I have [quant,_1,concrete mixer]."
+msgstr "Ho [quant,_1,concrete mixer]."
+
+#: html/Ticket/Elements/ShowBasics:26
+#: lib/RT/Tickets_Overlay.pm:1017
+msgid "Id"
+msgstr "Id"
+
+#: html/Admin/Users/Modify.html:43
+#: html/User/Prefs.html:38
+msgid "Identity"
+msgstr "Identità"
+
+#: etc/upgrade/2.1.71:86
+msgid "If an approval is rejected, reject the original and delete pending approvals"
+msgstr "Se una richiesta di approvazione è rifiutata, rifiuta l'originale e elimina le richieste di approvazione pendenti"
+
+#: bin/rt-crontool:189
+msgid "If this tool were setgid, a hostile local user could use this tool to gain administrative access to RT."
+msgstr "Se questo strumento viene utilizzato con setgid, un utente locale mlintenzionato può usrae questo strumento per ottenere accesso amministrativo su RT."
+
+#: html/Admin/Queues/People.html:104
+#: html/Ticket/Modify.html:38
+#: html/Ticket/ModifyAll.html:93
+#: html/Ticket/ModifyPeople.html:37
+msgid "If you've updated anything above, be sure to"
+msgstr "Se hai aggiornato qualchecosa qui sopra, assicurati di"
+
+#: lib/RT/Interface/Web.pm:893
+msgid "Illegal value for %1"
+msgstr "Valore non valido per %1"
+
+#: lib/RT/Interface/Web.pm:896
+msgid "Immutable field"
+msgstr "Campo immutabile"
+
+#: html/Admin/Elements/EditCustomFields:73
+msgid "Include disabled custom fields in listing."
+msgstr "Includi nella lista i campi personalizzati disabilitati."
+
+#: html/Admin/Queues/index.html:42
+msgid "Include disabled queues in listing."
+msgstr "Includi nella lista le code disabilitate."
+
+#: html/Admin/Users/index.html:46
+msgid "Include disabled users in search."
+msgstr "Includi nella ricerca gli utenti disabilitati."
+
+#: lib/RT/Tickets_Overlay.pm:1066
+msgid "Initial Priority"
+msgstr "Priorità Iniziale"
+
+#: lib/RT/Ticket_Overlay.pm:1160
+#: lib/RT/Ticket_Overlay.pm:1162
+msgid "InitialPriority"
+msgstr "PrioritàIniziale"
+
+#: lib/RT/ScripAction_Overlay.pm:104
+msgid "Input error"
+msgstr "Errore in Input"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Interest noted"
+msgstr "Interesse annotato"
+
+#: lib/RT/Ticket_Overlay.pm:3795
+msgid "Internal Error"
+msgstr "Errore Interno"
+
+#. ($id->{error_message})
+#: lib/RT/Record.pm:142
+msgid "Internal Error: %1"
+msgstr "Errore Interno: %1"
+
+#: lib/RT/Group_Overlay.pm:643
+msgid "Invalid Group Type"
+msgstr "Tipo di Gruppo non valido"
+
+#: lib/RT/Principal_Overlay.pm:127
+msgid "Invalid Right"
+msgstr "Diritto non valido"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Invalid Type"
+msgstr "Tipo non valido"
+
+#: lib/RT/Interface/Web.pm:898
+msgid "Invalid data"
+msgstr "Dati non validi"
+
+#: lib/RT/Ticket_Overlay.pm:438
+msgid "Invalid owner. Defaulting to 'nobody'."
+msgstr "Proprietraio non valido. Verrà usato il default 'nobody'."
+
+#: lib/RT/Scrip_Overlay.pm:133
+#: lib/RT/Template_Overlay.pm:250
+msgid "Invalid queue"
+msgstr "Coda non valida"
+
+#: lib/RT/ACE_Overlay.pm:243
+#: lib/RT/ACE_Overlay.pm:252
+#: lib/RT/ACE_Overlay.pm:258
+#: lib/RT/ACE_Overlay.pm:269
+#: lib/RT/ACE_Overlay.pm:274
+msgid "Invalid right"
+msgstr "Diritto non valido"
+
+#. ($key)
+#: lib/RT/Record.pm:117
+msgid "Invalid value for %1"
+msgstr "Valore non valido per %1"
+
+#: lib/RT/Ticket_Overlay.pm:3433
+msgid "Invalid value for custom field"
+msgstr "Valore non valido per il campo personalizzato"
+
+#: lib/RT/Ticket_Overlay.pm:345
+msgid "Invalid value for status"
+msgstr "Valore non valido per lo stato"
+
+#: bin/rt-crontool:190
+msgid "It is incredibly important that nonprivileged users not be allowed to run this tool."
+msgstr "E' estremamente importante che agli utenti non previlegiati non sia consentito eseguire questo strumento."
+
+#: bin/rt-crontool:191
+msgid "It is suggested that you create a non-privileged unix user with the correct group membership and RT access to run this tool."
+msgstr "It is suggested that you create a non-privileged unix user with the correct group membership and RT access to run this tool."
+
+#: bin/rt-crontool:162
+msgid "It takes several arguments:"
+msgstr "Richide molteplici argomenti:"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Items pending my approval"
+msgstr "Oggetti in attesa della mia approvazione"
+
+#: lib/RT/Date.pm:410
+msgid "Jan."
+msgstr "Gen."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "January"
+msgstr "Gennaio"
+
+#: lib/RT/Group_Overlay.pm:148
+msgid "Join or leave this group"
+msgstr "Unisciti o lascia questo gruppo"
+
+#: lib/RT/Date.pm:416
+msgid "Jul."
+msgstr "Lug."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "July"
+msgstr "Luglio"
+
+#: html/Ticket/Elements/Tabs:98
+msgid "Jumbo"
+msgstr "Jumbo"
+
+#: lib/RT/Date.pm:415
+msgid "Jun."
+msgstr "Giu."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "June"
+msgstr "Giugno"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Keyword"
+msgstr "Parola chiave"
+
+#: html/Admin/Elements/ModifyUser:51
+msgid "Lang"
+msgstr "Linguaggio"
+
+#: html/Ticket/Elements/Tabs:72
+msgid "Last"
+msgstr "Ultimo"
+
+#: html/Ticket/Elements/EditDates:37
+#: html/Ticket/Elements/ShowDates:38
+msgid "Last Contact"
+msgstr "Ultimo Contatto"
+
+#: html/Elements/SelectDateType:28
+msgid "Last Contacted"
+msgstr "Ultimo Contatto"
+
+#: html/Search/Elements/TicketHeader:40
+msgid "Last Notified"
+msgstr "Ultima Notifica"
+
+#: html/Elements/SelectDateType:29
+msgid "Last Updated"
+msgstr "Ultimo Aggiornamento"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "LastUpdated"
+msgstr "UltimoAggiornamento"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Left"
+msgstr "Rimasti"
+
+#: html/Admin/Users/Modify.html:82
+msgid "Let this user access RT"
+msgstr "Consenti a questo utente di accedere a RT"
+
+#: html/Admin/Users/Modify.html:86
+msgid "Let this user be granted rights"
+msgstr "Concedi a questo utente che gli vengano assegnati i diritti"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Limiting owner to %1 %2"
+msgstr "Limitare il proprietario %1 %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Limiting queue to %1 %2"
+msgstr "Limitare la coda a %1 %2"
+
+#: lib/RT/Ticket_Overlay.pm:2703
+msgid "Link already exists"
+msgstr "Il collegamento già esiste"
+
+#: lib/RT/Ticket_Overlay.pm:2715
+msgid "Link could not be created"
+msgstr "Il collegamento non può essere creato"
+
+#. ($TransString)
+#: lib/RT/Ticket_Overlay.pm:2723
+#: lib/RT/Ticket_Overlay.pm:2733
+msgid "Link created (%1)"
+msgstr "Collegamento creato (%1)"
+
+#. ($TransString)
+#: lib/RT/Ticket_Overlay.pm:2644
+msgid "Link deleted (%1)"
+msgstr "Collegamento eliminato (%1)"
+
+#: lib/RT/Ticket_Overlay.pm:2650
+msgid "Link not found"
+msgstr "Collegamento non trovato"
+
+#. ($Ticket->Id)
+#: html/Ticket/ModifyLinks.html:24
+#: html/Ticket/ModifyLinks.html:28
+msgid "Link ticket #%1"
+msgstr "Collega ticket n°%1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Link ticket %1"
+msgstr "Collega ticket  %1"
+
+#: html/Ticket/Elements/Tabs:96
+msgid "Links"
+msgstr "Collegamenti"
+
+#: html/Admin/Users/Modify.html:113
+#: html/User/Prefs.html:84
+msgid "Location"
+msgstr "Località"
+
+#. ($RT::LogDir)
+#: lib/RT.pm:159
+msgid ""
+"Log directory %1 not found or couldn't be written.\\n"
+" RT can't run."
+msgstr ""
+"Directory di log %1 non trovata o non scrivibile.\\n"
+" RT non può essere eseguito."
+
+#. ("<b>".$session{'CurrentUser'}->Name."</b>")
+#: html/Elements/Header:56
+msgid "Logged in as %1"
+msgstr "Collegato come %1"
+
+#: docs/design_docs/string-extraction-guide.txt:71
+#: html/Elements/Login:34
+#: html/Elements/Login:43
+#: html/Elements/Login:53
+msgid "Login"
+msgstr "Collegamento"
+
+#: html/Elements/Header:53
+msgid "Logout"
+msgstr "Scollegati"
+
+#: html/Search/Bulk.html:85
+msgid "Make Owner"
+msgstr "Crea Proprietario"
+
+#: html/Search/Bulk.html:101
+msgid "Make Status"
+msgstr "Crea Stato"
+
+#: html/Search/Bulk.html:108
+msgid "Make date Due"
+msgstr "Crea data Scadenza"
+
+#: html/Search/Bulk.html:109
+msgid "Make date Resolved"
+msgstr "Crea data Risolto"
+
+#: html/Search/Bulk.html:106
+msgid "Make date Started"
+msgstr "Crea data Iniziato"
+
+#: html/Search/Bulk.html:105
+msgid "Make date Starts"
+msgstr "Crea data Inizia"
+
+#: html/Search/Bulk.html:107
+msgid "Make date Told"
+msgstr "Crea data Detto"
+
+#: html/Search/Bulk.html:98
+msgid "Make priority"
+msgstr "Crea priorità"
+
+#: html/Search/Bulk.html:99
+msgid "Make queue"
+msgstr "Crea coda"
+
+#: html/Search/Bulk.html:97
+msgid "Make subject"
+msgstr "Crea oggetto"
+
+#: html/Admin/index.html:32
+msgid "Manage groups and group membership"
+msgstr "Gestisci i gruppi e le appartenenze"
+
+#: html/Admin/index.html:38
+msgid "Manage properties and configuration which apply to all queues"
+msgstr "Gestisci le proprietà e le configurazioni che si applicano a tutte le code"
+
+#: html/Admin/index.html:35
+msgid "Manage queues and queue-specific properties"
+msgstr "Gestisci le code e le propietà specifiche delle code"
+
+#: html/Admin/index.html:29
+msgid "Manage users and passwords"
+msgstr "Gestisci gli utenti e le password"
+
+#: lib/RT/Date.pm:412
+msgid "Mar."
+msgstr "Mar."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "March"
+msgstr "Marzo"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "May"
+msgstr "Maggio"
+
+#: lib/RT/Date.pm:414
+msgid "May."
+msgstr "Mag."
+
+#: lib/RT/Group_Overlay.pm:981
+msgid "Member added"
+msgstr "Aggiunto membro"
+
+#: lib/RT/Group_Overlay.pm:1139
+msgid "Member deleted"
+msgstr "Eliminato membro"
+
+#: lib/RT/Group_Overlay.pm:1143
+msgid "Member not deleted"
+msgstr "Membro non eliminato"
+
+#: html/Elements/SelectLinkType:25
+msgid "Member of"
+msgstr "Membro di"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "MemberOf"
+msgstr "MembroDi"
+
+#: html/Admin/Elements/GroupTabs:41
+#: html/User/Elements/GroupTabs:41
+msgid "Members"
+msgstr "Membri"
+
+#: lib/RT/Ticket_Overlay.pm:2890
+msgid "Merge Successful"
+msgstr "Unione avvenuta con Successo"
+
+#: lib/RT/Ticket_Overlay.pm:2810
+msgid "Merge failed. Couldn't set EffectiveId"
+msgstr "Unione fallita. Impossibile impostare EffectiveId"
+
+#: html/Ticket/Elements/EditLinks:114
+msgid "Merge into"
+msgstr "Unisci in"
+
+#: html/Ticket/Update.html:101
+msgid "Message"
+msgstr "Messaggio"
+
+#: lib/RT/Interface/Web.pm:900
+msgid "Missing a primary key?: %1"
+msgstr "Manca una chiave primaria?: %1"
+
+#: html/Admin/Users/Modify.html:168
+#: html/User/Prefs.html:53
+msgid "Mobile"
+msgstr "Cellulare"
+
+#: html/Admin/Elements/ModifyUser:71
+msgid "MobilePhone"
+msgstr "TelefonoCellulare"
+
+#: lib/RT/Queue_Overlay.pm:69
+msgid "Modify Access Control List"
+msgstr "Modifca la Lista Controllo Accessi"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Modify Custom Field %1"
+msgstr "Modifica il Campo Personalizzato %1"
+
+#: html/Admin/Global/CustomFields.html:43
+#: html/Admin/Global/index.html:50
+msgid "Modify Custom Fields which apply to all queues"
+msgstr "Modifica i Campi Personalizzati validi per tutte le code"
+
+#: lib/RT/Queue_Overlay.pm:72
+msgid "Modify Scrip templates for this queue"
+msgstr "Modifica i modelli di Scips per questa coda"
+
+#: lib/RT/Queue_Overlay.pm:75
+msgid "Modify Scrips for this queue"
+msgstr "Modifica gli Scrips per questa coda"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Modify System ACLS"
+msgstr "Modifica le LCA di Sistema"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Modify Template %1"
+msgstr "Modifica il Modello %1"
+
+#. ($QueueObj->Name())
+#: html/Admin/Queues/CustomField.html:44
+msgid "Modify a CustomField for queue %1"
+msgstr "Modifica un CampoPersonalizzato per la coda %1"
+
+#: html/Admin/Global/CustomField.html:52
+msgid "Modify a CustomField which applies to all queues"
+msgstr "Modifica un CampoPersonalizzato valido per tutte le code"
+
+#. ($QueueObj->Name)
+#: html/Admin/Queues/Scrip.html:53
+msgid "Modify a scrip for queue %1"
+msgstr "Modifica uno scrip per la coda %1"
+
+#: html/Admin/Global/Scrip.html:47
+msgid "Modify a scrip which applies to all queues"
+msgstr "Modifica uno scrip valido per tutte le code"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Modify dates for # %1"
+msgstr "Modifica le date per n° %1"
+
+#. ($TicketObj->Id)
+#: html/Ticket/ModifyDates.html:24
+#: html/Ticket/ModifyDates.html:28
+msgid "Modify dates for #%1"
+msgstr "Modifica le date per n°%1"
+
+#. ($TicketObj->Id)
+#: html/Ticket/ModifyDates.html:34
+msgid "Modify dates for ticket # %1"
+msgstr "Modifica le date per il ticket n° %1"
+
+#: html/Admin/Global/GroupRights.html:24
+#: html/Admin/Global/GroupRights.html:27
+#: html/Admin/Global/index.html:55
+msgid "Modify global group rights"
+msgstr "Modifica i diritti di gruppo globali"
+
+#: html/Admin/Global/GroupRights.html:32
+msgid "Modify global group rights."
+msgstr "Modifica i diritti di gruppo globali."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Modify global rights for groups"
+msgstr "Modifica i diritti di gruppo globali"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Modify global rights for users"
+msgstr "Modifica i diritti globali per gli utenti"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Modify global scrips"
+msgstr "Modifica gli scrips globali"
+
+#: html/Admin/Global/UserRights.html:24
+#: html/Admin/Global/UserRights.html:27
+#: html/Admin/Global/index.html:59
+msgid "Modify global user rights"
+msgstr "Modifica i diritti globali per gli utenti"
+
+#: html/Admin/Global/UserRights.html:32
+msgid "Modify global user rights."
+msgstr "Modifica i diritti globali per gli utenti."
+
+#: lib/RT/Group_Overlay.pm:145
+msgid "Modify group metadata or delete group"
+msgstr "Modifica i metadati di gruppo o elimina un gruppo"
+
+#. ($GroupObj->Name)
+#: html/Admin/Groups/GroupRights.html:24
+#: html/Admin/Groups/GroupRights.html:28
+#: html/Admin/Groups/GroupRights.html:34
+msgid "Modify group rights for group %1"
+msgstr "Modifica i diritti di gruppo per il gruppo %1"
+
+#. ($QueueObj->Name)
+#: html/Admin/Queues/GroupRights.html:24
+#: html/Admin/Queues/GroupRights.html:28
+msgid "Modify group rights for queue %1"
+msgstr "Modifica i diritti di gruppo per la coda %1"
+
+#: lib/RT/Group_Overlay.pm:147
+msgid "Modify membership roster for this group"
+msgstr "Modofica i membri di questo gruppo"
+
+#: lib/RT/System.pm:60
+msgid "Modify one's own RT account"
+msgstr "Modifica il proprio account RT"
+
+#. ($QueueObj->Name)
+#: html/Admin/Queues/People.html:24
+#: html/Admin/Queues/People.html:28
+msgid "Modify people related to queue %1"
+msgstr "Modifica le persone relative alla coda %1"
+
+#. ($Ticket->id)
+#. ($Ticket->Id)
+#: html/Ticket/ModifyPeople.html:24
+#: html/Ticket/ModifyPeople.html:28
+#: html/Ticket/ModifyPeople.html:34
+msgid "Modify people related to ticket #%1"
+msgstr "Modifica le persone relative al ticket n°%1"
+
+#. ($QueueObj->Name)
+#: html/Admin/Queues/Scrips.html:43
+msgid "Modify scrips for queue %1"
+msgstr "Modifica gli scrips per la coda %1"
+
+#: html/Admin/Global/Scrips.html:43
+#: html/Admin/Global/index.html:41
+msgid "Modify scrips which apply to all queues"
+msgstr "Modifica gli scrips validi per tutte le code"
+
+#. (loc($TemplateObj->Name()))
+#. ($TemplateObj->id)
+#: html/Admin/Global/Template.html:24
+#: html/Admin/Global/Template.html:29
+#: html/Admin/Global/Template.html:80
+#: html/Admin/Queues/Template.html:77
+msgid "Modify template %1"
+msgstr "Modifica modello %1"
+
+#: html/Admin/Global/Templates.html:43
+msgid "Modify templates which apply to all queues"
+msgstr "Modifica i modelli validi per tutte le code"
+
+#. ($Group->Name)
+#: html/Admin/Groups/Modify.html:86
+#: html/User/Groups/Modify.html:85
+msgid "Modify the group %1"
+msgstr "Modifica il gruppo %1"
+
+#: lib/RT/Queue_Overlay.pm:70
+msgid "Modify the queue watchers"
+msgstr "Modifica gli osservatori della coda"
+
+#. ($UserObj->Name)
+#: html/Admin/Users/Modify.html:235
+msgid "Modify the user %1"
+msgstr "Modifica l'utente %1"
+
+#. ($Ticket->Id)
+#: html/Ticket/ModifyAll.html:36
+msgid "Modify ticket # %1"
+msgstr "Modifica il ticket n° %1"
+
+#. ($TicketObj->Id)
+#: html/Ticket/Modify.html:24
+#: html/Ticket/Modify.html:27
+#: html/Ticket/Modify.html:33
+msgid "Modify ticket #%1"
+msgstr "Modifica il ticket n°%1"
+
+#: lib/RT/Queue_Overlay.pm:87
+msgid "Modify tickets"
+msgstr "Modifica i tickets"
+
+#. ($GroupObj->Name)
+#: html/Admin/Groups/UserRights.html:24
+#: html/Admin/Groups/UserRights.html:28
+#: html/Admin/Groups/UserRights.html:34
+msgid "Modify user rights for group %1"
+msgstr "Modifica i diritti utente per il gruppo %1"
+
+#. ($QueueObj->Name)
+#: html/Admin/Queues/UserRights.html:24
+#: html/Admin/Queues/UserRights.html:28
+msgid "Modify user rights for queue %1"
+msgstr "Modifica i diritti dell'utente per la coda %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Modify watchers for queue '%1'"
+msgstr "Modifica gli osservatori per la coda '%1'"
+
+#: lib/RT/Queue_Overlay.pm:69
+msgid "ModifyACL"
+msgstr "ModificaLCA"
+
+#: lib/RT/Group_Overlay.pm:148
+msgid "ModifyOwnMembership"
+msgstr "ModificaPropriaAppartenenza"
+
+#: lib/RT/Queue_Overlay.pm:70
+msgid "ModifyQueueWatchers"
+msgstr "ModificaOsservatoriCoda"
+
+#: lib/RT/Queue_Overlay.pm:75
+msgid "ModifyScrips"
+msgstr "ModificaScrips"
+
+#: lib/RT/System.pm:60
+msgid "ModifySelf"
+msgstr "ModificaSeStesso"
+
+#: lib/RT/Queue_Overlay.pm:72
+msgid "ModifyTemplate"
+msgstr "ModificaModello"
+
+#: lib/RT/Queue_Overlay.pm:87
+msgid "ModifyTicket"
+msgstr "ModificaTicket"
+
+#: lib/RT/Date.pm:387
+msgid "Mon."
+msgstr "Lun."
+
+#. ($name)
+#: html/Ticket/Elements/ShowRequestor:41
+msgid "More about %1"
+msgstr "Altre info su %1"
+
+#: html/Admin/Elements/EditCustomFields:60
+msgid "Move down"
+msgstr "Move down"
+
+#: html/Admin/Elements/EditCustomFields:52
+msgid "Move up"
+msgstr "Move up"
+
+#: html/Admin/Elements/SelectSingleOrMultiple:26
+msgid "Multiple"
+msgstr "Multiple"
+
+#: lib/RT/User_Overlay.pm:178
+msgid "Must specify 'Name' attribute"
+msgstr "Must specify 'Name' attribute"
+
+#. ($friendly_status)
+#: html/SelfService/Elements/MyRequests:48
+msgid "My %1 tickets"
+msgstr "I miei%1 tickets"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "My Approvals"
+msgstr "Le mie richieste di Approvazione"
+
+#: html/Approvals/index.html:24
+#: html/Approvals/index.html:25
+msgid "My approvals"
+msgstr "Le mie richieste di approvazione"
+
+#: html/Admin/Elements/AddCustomFieldValue:31
+#: html/Admin/Elements/EditCustomField:33
+#: html/Admin/Elements/ModifyTemplate:27
+#: html/Admin/Elements/ModifyUser:29
+#: html/Admin/Groups/Modify.html:43
+#: html/Elements/SelectGroups:25
+#: html/Elements/SelectUsers:27
+#: html/User/Groups/Modify.html:43
+msgid "Name"
+msgstr "Nome"
+
+#: lib/RT/User_Overlay.pm:185
+msgid "Name in use"
+msgstr "Name in use"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Need approval from system administrator"
+msgstr "Need approval from system administrator"
+
+#: html/Ticket/Elements/ShowDates:51
+msgid "Never"
+msgstr "Never"
+
+#: html/Elements/Quicksearch:29
+msgid "New"
+msgstr "Nuovo"
+
+#: html/Admin/Elements/ModifyUser:31
+#: html/Admin/Users/Modify.html:92
+#: html/User/Prefs.html:64
+msgid "New Password"
+msgstr "Nuova Password"
+
+#: etc/initialdata:317
+#: etc/upgrade/2.1.71:16
+msgid "New Pending Approval"
+msgstr "New Pending Approval"
+
+#: html/Ticket/Elements/EditLinks:110
+msgid "New Relationships"
+msgstr "New Relationships"
+
+#: html/Ticket/Elements/Tabs:35
+msgid "New Search"
+msgstr "Nuova Ricerca"
+
+#: html/Admin/Global/CustomField.html:40
+#: html/Admin/Global/CustomFields.html:38
+#: html/Admin/Queues/CustomField.html:51
+#: html/Admin/Queues/CustomFields.html:39
+msgid "New custom field"
+msgstr "Nuovo campo Personalizzato"
+
+#: html/Admin/Elements/GroupTabs:53
+#: html/User/Elements/GroupTabs:51
+msgid "New group"
+msgstr "Nuovo gruppo"
+
+#: html/SelfService/Prefs.html:31
+msgid "New password"
+msgstr "Nuova password"
+
+#: lib/RT/User_Overlay.pm:646
+msgid "New password notification sent"
+msgstr "New password notification sent"
+
+#: html/Admin/Elements/QueueTabs:69
+msgid "New queue"
+msgstr "Nuova coda"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "New request"
+msgstr "Nuova richiesta"
+
+#: html/Admin/Elements/SelectRights:41
+msgid "New rights"
+msgstr "Nuovi diritti"
+
+#: html/Admin/Global/Scrip.html:39
+#: html/Admin/Global/Scrips.html:38
+#: html/Admin/Queues/Scrip.html:42
+#: html/Admin/Queues/Scrips.html:52
+msgid "New scrip"
+msgstr "Nuovo scrip"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "New search"
+msgstr "Nuova ricerca"
+
+#: html/Admin/Global/Template.html:59
+#: html/Admin/Global/Templates.html:38
+#: html/Admin/Queues/Template.html:57
+#: html/Admin/Queues/Templates.html:49
+msgid "New template"
+msgstr "Nuovo modello"
+
+#: html/SelfService/Elements/Tabs:47
+msgid "New ticket"
+msgstr "Nuovo ticket"
+
+#: lib/RT/Ticket_Overlay.pm:2777
+msgid "New ticket doesn't exist"
+msgstr "Il nuovo ticket non esiste"
+
+#: html/Admin/Elements/UserTabs:51
+msgid "New user"
+msgstr "Nuovo utente"
+
+#: html/Admin/Elements/CreateUserCalled:25
+msgid "New user called"
+msgstr "New user called"
+
+#: html/Admin/Queues/People.html:54
+#: html/Ticket/Elements/EditPeople:28
+msgid "New watchers"
+msgstr "Nuovo osservatore"
+
+#: html/Admin/Users/Prefs.html:41
+msgid "New window setting"
+msgstr "New window setting"
+
+#: html/Ticket/Elements/Tabs:68
+msgid "Next"
+msgstr "Succesivo"
+
+#: html/Search/Listing.html:47
+msgid "Next page"
+msgstr "Pagina succesiva"
+
+#: html/Admin/Elements/ModifyUser:49
+msgid "NickName"
+msgstr "NickName"
+
+#: html/Admin/Users/Modify.html:62
+#: html/User/Prefs.html:45
+msgid "Nickname"
+msgstr "Soprannome"
+
+#: html/Admin/Elements/EditCustomField:89
+#: html/Admin/Elements/EditCustomFields:104
+msgid "No CustomField"
+msgstr "No CustomField"
+
+#: html/Admin/Groups/GroupRights.html:83
+#: html/Admin/Groups/UserRights.html:70
+msgid "No Group defined"
+msgstr "No Group defined"
+
+#: html/Admin/Queues/GroupRights.html:95
+#: html/Admin/Queues/UserRights.html:67
+msgid "No Queue defined"
+msgstr "No Queue defined"
+
+#: bin/rt-crontool:55
+msgid "No RT user found. Please consult your RT administrator.\\n"
+msgstr "No RT user found. Please consult your RT administrator.\\n"
+
+#: html/Admin/Global/Template.html:78
+#: html/Admin/Queues/Template.html:75
+msgid "No Template"
+msgstr "Nessun Modello"
+
+#: bin/rt-commit-handler:763
+msgid "No Ticket specified. Aborting ticket "
+msgstr "No Ticket specified. Aborting ticket "
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid ""
+"No Ticket specified. Aborting ticket modifications\\n"
+"\\n"
+msgstr ""
+"No Ticket specified. Aborting ticket modifications\\n"
+"\\n"
+
+#: html/Approvals/Elements/Approve:45
+msgid "No action"
+msgstr "No action"
+
+#: lib/RT/Interface/Web.pm:895
+msgid "No column specified"
+msgstr "No column specified"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "No command found\\n"
+msgstr "No command found\\n"
+
+#: html/Elements/ViewUser:35
+#: html/Ticket/Elements/ShowRequestor:44
+msgid "No comment entered about this user"
+msgstr "No comment entered about this user"
+
+#: lib/RT/Ticket_Overlay.pm:2188
+#: lib/RT/Ticket_Overlay.pm:2256
+msgid "No correspondence attached"
+msgstr "No correspondence attached"
+
+#. (ref $self)
+#: lib/RT/Action/Generic.pm:149
+#: lib/RT/Condition/Generic.pm:175
+#: lib/RT/Search/ActiveTicketsInQueue.pm:55
+#: lib/RT/Search/Generic.pm:112
+msgid "No description for %1"
+msgstr "Nessuna descrizione per %1"
+
+#: lib/RT/Users_Overlay.pm:151
+msgid "No group specified"
+msgstr "No group specified"
+
+#: lib/RT/User_Overlay.pm:864
+msgid "No password set"
+msgstr "No password set"
+
+#: lib/RT/Queue_Overlay.pm:258
+msgid "No permission to create queues"
+msgstr "No permission to create code"
+
+#. ($QueueObj->Name)
+#: lib/RT/Ticket_Overlay.pm:341
+msgid "No permission to create tickets in the queue '%1'"
+msgstr "No permission to create tickets in the coda '%1'"
+
+#: lib/RT/User_Overlay.pm:151
+msgid "No permission to create users"
+msgstr "No permission to create users"
+
+#: html/SelfService/Display.html:117
+msgid "No permission to display that ticket"
+msgstr "No permission to display that ticket"
+
+#: html/SelfService/Update.html:51
+msgid "No permission to view update ticket"
+msgstr "No permission to view update ticket"
+
+#: lib/RT/Queue_Overlay.pm:674
+#: lib/RT/Ticket_Overlay.pm:1487
+msgid "No principal specified"
+msgstr "No principal specified"
+
+#: html/Admin/Queues/People.html:153
+#: html/Admin/Queues/People.html:163
+msgid "No principals selected."
+msgstr "No principals selected."
+
+#: html/Admin/Queues/index.html:34
+msgid "No queues matching search criteria found."
+msgstr "No code matching search criteria found."
+
+#: html/Admin/Elements/SelectRights:80
+msgid "No rights found"
+msgstr "Nessun diritto trovato"
+
+#: html/Admin/Elements/SelectRights:32
+msgid "No rights granted."
+msgstr "Nessun diritto concesso."
+
+#: html/Search/Bulk.html:148
+msgid "No search to operate on."
+msgstr "No search to operate on."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "No ticket id specified"
+msgstr "No ticket id specified"
+
+#: lib/RT/Transaction_Overlay.pm:477
+#: lib/RT/Transaction_Overlay.pm:515
+msgid "No transaction type specified"
+msgstr "No transaction type specified"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "No user or email address specified"
+msgstr "No user or email address specified"
+
+#: html/Admin/Users/index.html:35
+msgid "No users matching search criteria found."
+msgstr "No users matching search criteria found."
+
+#: bin/rt-commit-handler:643
+msgid "No valid RT user found. RT cvs handler disengaged. Please consult your RT administrator.\\n"
+msgstr "No valid RT user found. RT cvs handler disengaged. Please consult your RT administrator.\\n"
+
+#: lib/RT/Interface/Web.pm:892
+msgid "No value sent to _Set!\\n"
+msgstr "No value sent to _Set!\\n"
+
+#: html/Search/Elements/TicketRow:36
+msgid "Nobody"
+msgstr "Nessuno"
+
+#: lib/RT/Interface/Web.pm:897
+msgid "Nonexistant field?"
+msgstr "Nonexistant field?"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Not logged in"
+msgstr "Not logged in"
+
+#: html/Elements/Header:58
+msgid "Not logged in."
+msgstr "Non collegato."
+
+#: lib/RT/Date.pm:368
+msgid "Not set"
+msgstr "Non valorizzato"
+
+#: html/NoAuth/Reminder.html:26
+msgid "Not yet implemented."
+msgstr "Not yet implemented."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Not yet implemented...."
+msgstr "Not yet implemented...."
+
+#: html/Approvals/Elements/Approve:48
+msgid "Notes"
+msgstr "Notes"
+
+#: lib/RT/User_Overlay.pm:649
+msgid "Notification could not be sent"
+msgstr "Notification could not be sent"
+
+#: etc/initialdata:94
+msgid "Notify AdminCcs"
+msgstr "Notify AdminCcs"
+
+#: etc/initialdata:90
+msgid "Notify AdminCcs as Comment"
+msgstr "Notify AdminCcs as Comment"
+
+#: etc/initialdata:121
+msgid "Notify Other Recipients"
+msgstr "Notify Other Recipients"
+
+#: etc/initialdata:117
+msgid "Notify Other Recipients as Comment"
+msgstr "Notify Other Recipients as Comment"
+
+#: etc/initialdata:86
+msgid "Notify Owner"
+msgstr "Notify Proprietario"
+
+#: etc/initialdata:82
+msgid "Notify Owner as Comment"
+msgstr "Notify Proprietario as Comment"
+
+#: etc/initialdata:319
+#: etc/upgrade/2.1.71:17
+msgid "Notify Owners and AdminCcs of new items pending their approval"
+msgstr "Notify Proprietari and AdminCcs of new items pending their approval"
+
+#: etc/initialdata:78
+msgid "Notify Requestors"
+msgstr "Notifica al Richiedente"
+
+#: etc/initialdata:104
+msgid "Notify Requestors and Ccs"
+msgstr "Notifica ai Richiedenti e ai Ccs"
+
+#: etc/initialdata:99
+msgid "Notify Requestors and Ccs as Comment"
+msgstr "Notifica ai Richiedenti e ai Ccs come Commento"
+
+#: etc/initialdata:113
+msgid "Notify Requestors, Ccs and AdminCcs"
+msgstr "Notifica ai Richiedenti, Ccs e AdminCcs"
+
+#: etc/initialdata:109
+msgid "Notify Requestors, Ccs and AdminCcs as Comment"
+msgstr "Notifica ai Richiedenti, Ccs a AdminCcs come Commento"
+
+#: lib/RT/Date.pm:420
+msgid "Nov."
+msgstr "Nov."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "November"
+msgstr "November"
+
+#: lib/RT/Record.pm:156
+msgid "Object could not be created"
+msgstr "Object could not be created"
+
+#: lib/RT/Record.pm:175
+msgid "Object created"
+msgstr "Object created"
+
+#: lib/RT/Date.pm:419
+msgid "Oct."
+msgstr "Oct."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "October"
+msgstr "October"
+
+#: html/Elements/SelectDateRelation:34
+msgid "On"
+msgstr "On"
+
+#: etc/initialdata:155
+msgid "On Comment"
+msgstr "On Comment"
+
+#: etc/initialdata:148
+msgid "On Correspond"
+msgstr "On Correspond"
+
+#: etc/initialdata:137
+msgid "On Create"
+msgstr "On Create"
+
+#: etc/initialdata:169
+msgid "On Owner Change"
+msgstr "On Owner Change"
+
+#: etc/initialdata:177
+msgid "On Queue Change"
+msgstr "On Queue Change"
+
+#: etc/initialdata:183
+msgid "On Resolve"
+msgstr "On Resolve"
+
+#: etc/initialdata:161
+msgid "On Status Change"
+msgstr "On Status Change"
+
+#: etc/initialdata:142
+msgid "On Transaction"
+msgstr "On Transaction"
+
+#. ("<input size='15' value='".( $created_after->Unix >0 && $created_after->ISO)."' name='CreatedAfter'>")
+#: html/Approvals/Elements/PendingMyApproval:49
+msgid "Only show approvals for requests created after %1"
+msgstr "Mostra le approvazioni solo per le richieste create dopo %1"
+
+#. ("<input size='15' value='".($created_before->Unix > 0 &&$created_before->ISO)."' name='CreatedBefore'>")
+#: html/Approvals/Elements/PendingMyApproval:47
+msgid "Only show approvals for requests created before %1"
+msgstr "Mostra le approvazioni solo per le richieste create prima %1"
+
+#: html/Elements/Quicksearch:30
+msgid "Open"
+msgstr "Aperto"
+
+#: html/Ticket/Elements/Tabs:135
+msgid "Open it"
+msgstr "Aprilo"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Open requests"
+msgstr "Richieste aperte"
+
+#: html/SelfService/Elements/Tabs:41
+msgid "Open tickets"
+msgstr "Open tickets"
+
+#: html/Admin/Users/Prefs.html:40
+msgid "Open tickets (from listing) in a new window"
+msgstr "Open tickets (from listing) in a new window"
+
+#: html/Admin/Users/Prefs.html:39
+msgid "Open tickets (from listing) in another window"
+msgstr "Open tickets (from listing) in another window"
+
+#: etc/initialdata:133
+msgid "Open tickets on correspondence"
+msgstr "Open tickets on correspondence"
+
+#: html/Search/Elements/PickRestriction:100
+msgid "Ordering and sorting"
+msgstr "Visualizzazione e Ordinamento"
+
+#: html/Admin/Elements/ModifyUser:45
+#: html/Admin/Users/Modify.html:116
+#: html/Elements/SelectUsers:28
+#: html/User/Prefs.html:85
+msgid "Organization"
+msgstr "Azienda"
+
+#. ($approving->Id, $approving->Subject)
+#: html/Approvals/Elements/Approve:32
+msgid "Originating ticket: #%1"
+msgstr "Originating ticket: n°%1"
+
+#: html/Admin/Elements/ModifyQueue:54
+#: html/Admin/Queues/Modify.html:68
+msgid "Over time, priority moves toward"
+msgstr "Se scade il tempo, la priorità sale di"
+
+#: lib/RT/Queue_Overlay.pm:86
+msgid "Own tickets"
+msgstr "Own tickets"
+
+#: lib/RT/Queue_Overlay.pm:86
+msgid "OwnTicket"
+msgstr "PossiediTicket"
+
+#: etc/initialdata:38
+#: html/Elements/MyRequests:31
+#: html/SelfService/Elements/MyRequests:29
+#: html/Ticket/Create.html:47
+#: html/Ticket/Elements/EditPeople:42
+#: html/Ticket/Elements/EditPeople:43
+#: html/Ticket/Elements/ShowPeople:26
+#: html/Ticket/Update.html:62
+#: lib/RT/ACE_Overlay.pm:85
+#: lib/RT/Tickets_Overlay.pm:1243
+msgid "Owner"
+msgstr "Proprietario"
+
+#. ($OldOwnerObj->Name,  $NewOwnerObj->Name)
+#: lib/RT/Ticket_Overlay.pm:3070
+msgid "Owner changed from %1 to %2"
+msgstr "Proprietario changed from %1 to %2"
+
+#. ($Old->Name , $New->Name)
+#: lib/RT/Transaction_Overlay.pm:581
+msgid "Owner forcibly changed from %1 to %2"
+msgstr "Owner forcibly changed from %1 to %2"
+
+#: html/Search/Elements/PickRestriction:30
+msgid "Owner is"
+msgstr "Il Proprietario è"
+
+#: html/Admin/Users/Modify.html:173
+#: html/User/Prefs.html:55
+msgid "Pager"
+msgstr "Pager"
+
+#: html/Admin/Elements/ModifyUser:73
+msgid "PagerPhone"
+msgstr "PagerPhone"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Parent"
+msgstr ""
+
+#: html/Ticket/Create.html:181
+#: html/Ticket/Elements/EditLinks:126
+#: html/Ticket/Elements/EditLinks:57
+#: html/Ticket/Elements/ShowLinks:46
+msgid "Parents"
+msgstr "Genitori"
+
+#: html/Elements/Login:51
+#: html/User/Prefs.html:60
+msgid "Password"
+msgstr "Password"
+
+#: html/NoAuth/Reminder.html:24
+msgid "Password Reminder"
+msgstr "Password Reminder"
+
+#: lib/RT/User_Overlay.pm:168
+#: lib/RT/User_Overlay.pm:867
+msgid "Password too short"
+msgstr "Password too short"
+
+#. (loc_fuzzy($msg))
+#: html/Admin/Users/Modify.html:290
+#: html/User/Prefs.html:171
+msgid "Password: %1"
+msgstr "Password: %1"
+
+#: html/Admin/Users/Modify.html:292
+msgid "Passwords do not match."
+msgstr "Passwords do not match."
+
+#: html/User/Prefs.html:173
+msgid "Passwords do not match. Your password has not been changed"
+msgstr "Passwords do not match. Your password has not been changed"
+
+#: html/Ticket/Elements/ShowSummary:44
+#: html/Ticket/Elements/Tabs:95
+#: html/Ticket/ModifyAll.html:50
+msgid "People"
+msgstr "Persone"
+
+#: etc/initialdata:126
+msgid "Perform a user-defined action"
+msgstr "Perform a user-defined action"
+
+#: lib/RT/ACE_Overlay.pm:230
+#: lib/RT/ACE_Overlay.pm:236
+#: lib/RT/ACE_Overlay.pm:562
+#: lib/RT/ACE_Overlay.pm:572
+#: lib/RT/ACE_Overlay.pm:582
+#: lib/RT/ACE_Overlay.pm:647
+#: lib/RT/CurrentUser.pm:82
+#: lib/RT/CurrentUser.pm:91
+#: lib/RT/CustomField_Overlay.pm:100
+#: lib/RT/CustomField_Overlay.pm:201
+#: lib/RT/CustomField_Overlay.pm:233
+#: lib/RT/CustomField_Overlay.pm:510
+#: lib/RT/CustomField_Overlay.pm:90
+#: lib/RT/Group_Overlay.pm:1094
+#: lib/RT/Group_Overlay.pm:1098
+#: lib/RT/Group_Overlay.pm:1107
+#: lib/RT/Group_Overlay.pm:1158
+#: lib/RT/Group_Overlay.pm:1162
+#: lib/RT/Group_Overlay.pm:1168
+#: lib/RT/Group_Overlay.pm:425
+#: lib/RT/Group_Overlay.pm:517
+#: lib/RT/Group_Overlay.pm:595
+#: lib/RT/Group_Overlay.pm:603
+#: lib/RT/Group_Overlay.pm:700
+#: lib/RT/Group_Overlay.pm:704
+#: lib/RT/Group_Overlay.pm:710
+#: lib/RT/Group_Overlay.pm:903
+#: lib/RT/Group_Overlay.pm:907
+#: lib/RT/Group_Overlay.pm:920
+#: lib/RT/Queue_Overlay.pm:539
+#: lib/RT/Queue_Overlay.pm:549
+#: lib/RT/Queue_Overlay.pm:563
+#: lib/RT/Queue_Overlay.pm:698
+#: lib/RT/Queue_Overlay.pm:707
+#: lib/RT/Queue_Overlay.pm:720
+#: lib/RT/Queue_Overlay.pm:930
+#: lib/RT/Scrip_Overlay.pm:125
+#: lib/RT/Scrip_Overlay.pm:136
+#: lib/RT/Scrip_Overlay.pm:196
+#: lib/RT/Scrip_Overlay.pm:429
+#: lib/RT/Template_Overlay.pm:283
+#: lib/RT/Template_Overlay.pm:87
+#: lib/RT/Template_Overlay.pm:93
+#: lib/RT/Ticket_Overlay.pm:1340
+#: lib/RT/Ticket_Overlay.pm:1350
+#: lib/RT/Ticket_Overlay.pm:1364
+#: lib/RT/Ticket_Overlay.pm:1517
+#: lib/RT/Ticket_Overlay.pm:1526
+#: lib/RT/Ticket_Overlay.pm:1539
+#: lib/RT/Ticket_Overlay.pm:1874
+#: lib/RT/Ticket_Overlay.pm:2012
+#: lib/RT/Ticket_Overlay.pm:2176
+#: lib/RT/Ticket_Overlay.pm:2243
+#: lib/RT/Ticket_Overlay.pm:2602
+#: lib/RT/Ticket_Overlay.pm:2674
+#: lib/RT/Ticket_Overlay.pm:2768
+#: lib/RT/Ticket_Overlay.pm:2783
+#: lib/RT/Ticket_Overlay.pm:2977
+#: lib/RT/Ticket_Overlay.pm:3205
+#: lib/RT/Ticket_Overlay.pm:3403
+#: lib/RT/Ticket_Overlay.pm:3565
+#: lib/RT/Ticket_Overlay.pm:3617
+#: lib/RT/Ticket_Overlay.pm:3782
+#: lib/RT/Transaction_Overlay.pm:465
+#: lib/RT/Transaction_Overlay.pm:472
+#: lib/RT/Transaction_Overlay.pm:501
+#: lib/RT/Transaction_Overlay.pm:508
+#: lib/RT/User_Overlay.pm:1354
+#: lib/RT/User_Overlay.pm:569
+#: lib/RT/User_Overlay.pm:604
+#: lib/RT/User_Overlay.pm:860
+#: lib/RT/User_Overlay.pm:961
+msgid "Permission Denied"
+msgstr "Permission Denied"
+
+#: html/User/Elements/Tabs:34
+msgid "Personal Groups"
+msgstr "Gruppi Personali"
+
+#: html/User/Groups/index.html:29
+#: html/User/Groups/index.html:39
+msgid "Personal groups"
+msgstr "Gruppi personali"
+
+#: html/User/Elements/DelegateRights:36
+msgid "Personal groups:"
+msgstr "Gruppi personali:"
+
+#: html/Admin/Users/Modify.html:155
+#: html/User/Prefs.html:48
+msgid "Phone numbers"
+msgstr "Numeri Telefonici"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Placeholder"
+msgstr "Placeholder"
+
+#: html/Elements/Header:51
+#: html/Elements/Tabs:52
+#: html/SelfService/Elements/Tabs:50
+#: html/SelfService/Prefs.html:24
+#: html/User/Prefs.html:24
+#: html/User/Prefs.html:27
+msgid "Preferences"
+msgstr "Preferenze"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Prefs"
+msgstr "Prefs"
+
+#: lib/RT/Action/Generic.pm:159
+msgid "Prepare Stubbed"
+msgstr "Prepare Stubbed"
+
+#: html/Ticket/Elements/Tabs:60
+msgid "Prev"
+msgstr "Precedente"
+
+#: html/Search/Listing.html:43
+msgid "Previous page"
+msgstr "Previous page"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Pri"
+msgstr "Pri"
+
+#. ($args{'PrincipalId'})
+#: lib/RT/ACE_Overlay.pm:132
+#: lib/RT/ACE_Overlay.pm:207
+#: lib/RT/ACE_Overlay.pm:551
+msgid "Principal %1 not found."
+msgstr "Principal %1 not found."
+
+#: html/Search/Elements/PickRestriction:53
+#: html/Ticket/Create.html:153
+#: html/Ticket/Elements/EditBasics:53
+#: html/Ticket/Elements/ShowBasics:38
+#: lib/RT/Tickets_Overlay.pm:1041
+msgid "Priority"
+msgstr "Priorità"
+
+#: html/Admin/Elements/ModifyQueue:50
+#: html/Admin/Queues/Modify.html:64
+msgid "Priority starts at"
+msgstr "La priorità inizia da"
+
+#: etc/initialdata:25
+msgid "Privileged"
+msgstr "Privilegiato"
+
+#. (loc_fuzzy($msg))
+#: html/Admin/Users/Modify.html:270
+#: html/User/Prefs.html:162
+msgid "Privileged status: %1"
+msgstr "Stato previlegiato: %1"
+
+#: html/Admin/Users/index.html:61
+msgid "Privileged users"
+msgstr "Utenti privilegiati"
+
+#: etc/initialdata:23
+#: etc/initialdata:29
+#: etc/initialdata:35
+#: etc/initialdata:59
+msgid "Pseudogroup for internal use"
+msgstr "Pseudogroup for internal use"
+
+#: html/Elements/MyRequests:29
+#: html/Elements/MyTickets:29
+#: html/Elements/Quicksearch:28
+#: html/Search/Elements/PickRestriction:45
+#: html/SelfService/Create.html:32
+#: html/Ticket/Create.html:37
+#: html/Ticket/Elements/EditBasics:63
+#: html/Ticket/Elements/ShowBasics:42
+#: html/User/Elements/DelegateRights:79
+#: lib/RT/Tickets_Overlay.pm:882
+msgid "Queue"
+msgstr "Coda"
+
+#. ($Queue)
+#. ($id)
+#: html/Admin/Queues/CustomField.html:41
+#: html/Admin/Queues/Scrip.html:49
+#: html/Admin/Queues/Scrips.html:45
+#: html/Admin/Queues/Templates.html:43
+msgid "Queue %1 not found"
+msgstr "Queue %1 not found"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Queue '%1' not found\\n"
+msgstr "Queue '%1' not found\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Queue Keyword Selections"
+msgstr "Queue Keyword Selections"
+
+#: html/Admin/Elements/ModifyQueue:30
+#: html/Admin/Queues/Modify.html:42
+msgid "Queue Name"
+msgstr "Nome della coda"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Queue Scrips"
+msgstr "Queue Scrips"
+
+#: lib/RT/Queue_Overlay.pm:262
+msgid "Queue already exists"
+msgstr "Queue already exists"
+
+#: lib/RT/Queue_Overlay.pm:271
+#: lib/RT/Queue_Overlay.pm:277
+msgid "Queue could not be created"
+msgstr "Queue could not be created"
+
+#: html/Ticket/Create.html:204
+msgid "Queue could not be loaded."
+msgstr "Queue could not be loaded."
+
+#: docs/design_docs/string-extraction-guide.txt:83
+#: lib/RT/Queue_Overlay.pm:281
+msgid "Queue created"
+msgstr "Queue created"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Queue is not specified."
+msgstr "Queue is not specified."
+
+#: html/SelfService/Display.html:70
+#: lib/RT/CustomField_Overlay.pm:97
+msgid "Queue not found"
+msgstr "Queue not found"
+
+#: html/Admin/Elements/Tabs:37
+#: html/Admin/index.html:34
+msgid "Queues"
+msgstr "Code"
+
+#: html/Elements/Quicksearch:24
+msgid "Quick search"
+msgstr "Ricerca veloce"
+
+#. ($RT::VERSION)
+#: html/Elements/Login:43
+msgid "RT %1"
+msgstr "RT %1"
+
+#. ($RT::VERSION, $RT::rtname)
+#: docs/design_docs/string-extraction-guide.txt:70
+msgid "RT %1 for %2"
+msgstr "RT %1 per %2"
+
+#. ($RT::VERSION)
+#: html/Elements/Footer:31
+msgid "RT %1 from <a href=\"http://bestpractical.com\">Best Practical Solutions, LLC</a>."
+msgstr "RT %1 da <a href=\"http://bestpractical.com\">Best Practical Solutions, LLC</a>."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT %1. Copyright 1996-%1 Jesse Vincent <jesse\\@bestpractical.com>\\n"
+msgstr "RT %1. Copyright 1996-%1 Jesse Vincent <jesse\\@bestpractical.com>\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT %1. Copyright 1996-2002 Jesse Vincent <jesse\\@bestpractical.com>\\n"
+msgstr "RT %1. Copyright 1996-2002 Jesse Vincent <jesse\\@bestpractical.com>\\n"
+
+#: html/Admin/index.html:24
+#: html/Admin/index.html:25
+msgid "RT Administration"
+msgstr "RT Administration"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT Authentication error."
+msgstr "RT Authentication error."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT Bounce: %1"
+msgstr "RT Bounce: %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT Configuration error"
+msgstr "RT Configuration error"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT Critical error. Message not recorded!"
+msgstr "RT Critical error. Message not recorded!"
+
+#: html/Elements/Error:40
+#: html/SelfService/Error.html:40
+msgid "RT Error"
+msgstr "RT Error"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT Received mail (%1) from itself."
+msgstr "RT Received mail (%1) from itself."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT Recieved mail (%1) from itself."
+msgstr "RT Recieved mail (%1) from itself."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT Self Service / Closed Tickets"
+msgstr "RT Self Service / Closed Tickets"
+
+#: html/index.html:24
+#: html/index.html:27
+msgid "RT at a glance"
+msgstr "Colpo d'occhio di RT"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT couldn't authenticate you"
+msgstr "RT couldn't authenticate you"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT couldn't find requestor via its external database lookup"
+msgstr "RT couldn't find requestor via its external database lookup"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT couldn't find the queue: %1"
+msgstr "RT couldn't find the coda: %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT couldn't validate this PGP signature. \\n"
+msgstr "RT couldn't validate this PGP signature. \\n"
+
+#. ($RT::rtname)
+#: html/Elements/PageLayout:25
+msgid "RT for %1"
+msgstr "RT per %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT for %1: %2"
+msgstr "RT per %1: %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT has proccessed your commands"
+msgstr "RT has proccessed your commands"
+
+#. ('2003')
+#: html/Elements/Login:91
+msgid "RT is &copy; Copyright 1996-%1 Jesse Vincent &lt;jesse@bestpractical.com&gt;.  It is distributed under <a href=\"http://www.gnu.org/copyleft/gpl.html\">Version 2 of the GNU General Public License.</a>"
+msgstr "RT is &copy; Copyright 1996-%1 Jesse Vincent &lt;jesse@bestpractical.com&gt;.  RT viene distribuito con la <a href=\"http://www.gnu.org/copyleft/gpl.html\">Versione 2 della GNU General Public License.</a>"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT is &copy; Copyright 1996-2002 Jesse Vincent &lt;jesse@bestpractical.com&gt;.  It is distributed under <a href=\"http://www.gnu.org/copyleft/gpl.html\">Version 2 of the GNU General Public License.</a>"
+msgstr "RT is &copy; Copyright 1996-2002 Jesse Vincent &lt;jesse@bestpractical.com&gt;.  RT viene distribuito con la <a href=\"http://www.gnu.org/copyleft/gpl.html\">Versione 2 della GNU General Public License.</a>"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT thinks this message may be a bounce"
+msgstr "RT thinks this message may be a bounce"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT will process this message as if it were unsigned.\\n"
+msgstr "RT will process this message as if it were unsigned.\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RT's email command mode requires PGP authentication.  Either you didn't sign your message, or your signature could not be verified."
+msgstr "RT's email command mode requires PGP authentication.  Either you didn't sign your message, or your signature could not be verified."
+
+#: html/Admin/Users/Modify.html:57
+#: html/Admin/Users/Prefs.html:51
+#: html/User/Prefs.html:43
+msgid "Real Name"
+msgstr "Nome Reale"
+
+#: html/Admin/Elements/ModifyUser:47
+msgid "RealName"
+msgstr "RealName"
+
+#: html/Ticket/Create.html:184
+#: html/Ticket/Elements/EditLinks:138
+#: html/Ticket/Elements/EditLinks:93
+#: html/Ticket/Elements/ShowLinks:70
+msgid "Referred to by"
+msgstr "Riferito da"
+
+#: html/Elements/SelectLinkType:27
+#: html/Ticket/Create.html:183
+#: html/Ticket/Elements/EditLinks:134
+#: html/Ticket/Elements/EditLinks:79
+#: html/Ticket/Elements/ShowLinks:60
+msgid "Refers to"
+msgstr "Fa riferimento a"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RefersTo"
+msgstr "RefersTo"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Refine"
+msgstr "Refine"
+
+#: html/Search/Elements/PickRestriction:26
+msgid "Refine search"
+msgstr "Rifinisci la ricerca"
+
+#. ($value/60)
+#: html/Elements/Refresh:35
+msgid "Refresh this page every %1 minutes."
+msgstr "Aggiorna questa pagina ogni %1 minuti."
+
+#: html/Ticket/Create.html:173
+#: html/Ticket/Elements/ShowSummary:61
+#: html/Ticket/ModifyAll.html:56
+msgid "Relationships"
+msgstr "Relazioni"
+
+#: html/Search/Bulk.html:92
+msgid "Remove AdminCc"
+msgstr "Remove AdminCc"
+
+#: html/Search/Bulk.html:90
+msgid "Remove Cc"
+msgstr "Remove Cc"
+
+#: html/Search/Bulk.html:88
+msgid "Remove Requestor"
+msgstr "Rimuovi il RIchiedente"
+
+#: html/Ticket/Elements/ShowTransaction:172
+#: html/Ticket/Elements/Tabs:121
+msgid "Reply"
+msgstr "Risposta"
+
+#: lib/RT/Queue_Overlay.pm:84
+msgid "Reply to tickets"
+msgstr "Rispondi ai tickets"
+
+#: lib/RT/Queue_Overlay.pm:84
+msgid "ReplyToTicket"
+msgstr "RispondiAlTicket"
+
+#: etc/initialdata:44
+#: html/Ticket/Update.html:39
+#: lib/RT/ACE_Overlay.pm:86
+msgid "Requestor"
+msgstr "Richiedente"
+
+#: html/Search/Elements/PickRestriction:37
+msgid "Requestor email address"
+msgstr "Indirizzo emaildel richiedente"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Requestor(s)"
+msgstr "Richiedente(i)"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RequestorAddresses"
+msgstr "IndirizzoRichiedente"
+
+#: html/SelfService/Create.html:40
+#: html/Ticket/Create.html:55
+#: html/Ticket/Elements/EditPeople:47
+#: html/Ticket/Elements/ShowPeople:30
+msgid "Requestors"
+msgstr "Richiedenti"
+
+#: html/Admin/Elements/ModifyQueue:60
+#: html/Admin/Queues/Modify.html:74
+msgid "Requests should be due in"
+msgstr "Le richieste devono essere soddisfatte in"
+
+#: html/Elements/Submit:61
+msgid "Reset"
+msgstr "Azzera"
+
+#: html/Admin/Users/Modify.html:158
+#: html/User/Prefs.html:49
+msgid "Residence"
+msgstr "Casa"
+
+#: html/Ticket/Elements/Tabs:131
+msgid "Resolve"
+msgstr "Risolvi"
+
+#. ($Ticket->id, $Ticket->Subject)
+#: html/Ticket/Update.html:132
+msgid "Resolve ticket #%1 (%2)"
+msgstr "Risolvi il ticket n°%1 (%2)"
+
+#: etc/initialdata:308
+#: html/Elements/SelectDateType:27
+#: lib/RT/Ticket_Overlay.pm:1169
+msgid "Resolved"
+msgstr "Risolto"
+
+#: html/Search/Bulk.html:122
+#: html/Ticket/ModifyAll.html:72
+#: html/Ticket/Update.html:72
+msgid "Response to requestors"
+msgstr "Risposta ai richiedenti"
+
+#: html/Elements/ListActions:25
+msgid "Results"
+msgstr "Risultati"
+
+#: html/Search/Elements/PickRestriction:104
+msgid "Results per page"
+msgstr "Risultati per pagina"
+
+#: html/Admin/Elements/ModifyUser:32
+#: html/Admin/Users/Modify.html:99
+#: html/User/Prefs.html:71
+msgid "Retype Password"
+msgstr "Ridigita Password"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Right %1 not found for %2  %3 in scope %4 (%5)\\n"
+msgstr "Right %1 not found for %2  %3 in scope %4 (%5)\\n"
+
+#: lib/RT/ACE_Overlay.pm:612
+msgid "Right Delegated"
+msgstr "Right Delegated"
+
+#: lib/RT/ACE_Overlay.pm:302
+msgid "Right Granted"
+msgstr "Right Granted"
+
+#: lib/RT/ACE_Overlay.pm:160
+msgid "Right Loaded"
+msgstr "Right Loaded"
+
+#: lib/RT/ACE_Overlay.pm:677
+#: lib/RT/ACE_Overlay.pm:692
+msgid "Right could not be revoked"
+msgstr "Right could not be revoked"
+
+#: html/User/Delegation.html:63
+msgid "Right not found"
+msgstr "Right not found"
+
+#: lib/RT/ACE_Overlay.pm:542
+#: lib/RT/ACE_Overlay.pm:637
+msgid "Right not loaded."
+msgstr "Right not loaded."
+
+#: lib/RT/ACE_Overlay.pm:688
+msgid "Right revoked"
+msgstr "Right revoked"
+
+#: html/Admin/Elements/UserTabs:40
+msgid "Rights"
+msgstr "Diritti"
+
+#. ($object_type)
+#: lib/RT/Interface/Web.pm:791
+msgid "Rights could not be granted for %1"
+msgstr "I diritti non possono essere concessi per %1"
+
+#. ($object_type)
+#: lib/RT/Interface/Web.pm:824
+msgid "Rights could not be revoked for %1"
+msgstr "I diritti non possono essere revocaqti per %1"
+
+#: html/Admin/Global/GroupRights.html:50
+#: html/Admin/Queues/GroupRights.html:51
+msgid "Roles"
+msgstr "Ruoli"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "RootApproval"
+msgstr "RootApproval"
+
+#: lib/RT/Date.pm:392
+msgid "Sat."
+msgstr "Sab."
+
+#: html/Admin/Queues/People.html:104
+#: html/Ticket/Modify.html:38
+#: html/Ticket/ModifyAll.html:93
+#: html/Ticket/ModifyLinks.html:38
+#: html/Ticket/ModifyPeople.html:37
+msgid "Save Changes"
+msgstr "Salva i Cambiamenti"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Save changes"
+msgstr "Salva i cambiamenti"
+
+#. ($ARGS{'id'})
+#: html/Admin/Global/Scrip.html:48
+msgid "Scrip #%1"
+msgstr "Scrip n°%1"
+
+#: lib/RT/Scrip_Overlay.pm:175
+msgid "Scrip Created"
+msgstr "Scrip Created"
+
+#: html/Admin/Elements/EditScrips:83
+msgid "Scrip deleted"
+msgstr "Scrip eliminato"
+
+#: html/Admin/Elements/QueueTabs:45
+#: html/Admin/Elements/SystemTabs:32
+#: html/Admin/Global/index.html:40
+msgid "Scrips"
+msgstr "Scrips"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Scrips for %1\\n"
+msgstr "Scrips per %1\\n"
+
+#: html/Admin/Queues/Scrips.html:32
+msgid "Scrips which apply to all queues"
+msgstr "Scrips which apply to all code"
+
+#: html/Elements/SimpleSearch:26
+#: html/Search/Elements/PickRestriction:125
+#: html/Ticket/Elements/Tabs:158
+msgid "Search"
+msgstr "Cerca"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Search Criteria"
+msgstr "Crieri di Ricerca"
+
+#: html/Approvals/Elements/PendingMyApproval:38
+msgid "Search for approvals"
+msgstr "Ricerca le richieste di approvazione"
+
+#: bin/rt-crontool:187
+msgid "Security:"
+msgstr "Security:"
+
+#: lib/RT/Queue_Overlay.pm:66
+msgid "SeeQueue"
+msgstr "VediCoda"
+
+#: html/Admin/Groups/index.html:39
+msgid "Select a group"
+msgstr "Seleziona un gruppo"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Select a queue"
+msgstr "Seleziona una coda"
+
+#: html/Admin/Users/index.html:24
+#: html/Admin/Users/index.html:27
+msgid "Select a user"
+msgstr "Seleziona un utente"
+
+#: html/Admin/Global/CustomField.html:37
+#: html/Admin/Global/CustomFields.html:35
+msgid "Select custom field"
+msgstr "Seleziona un campo personalizzato"
+
+#: html/Admin/Elements/GroupTabs:51
+#: html/User/Elements/GroupTabs:49
+msgid "Select group"
+msgstr "Seleziona gruppo"
+
+#: lib/RT/CustomField_Overlay.pm:421
+msgid "Select multiple values"
+msgstr "Seleziona valori multipli"
+
+#: lib/RT/CustomField_Overlay.pm:418
+msgid "Select one value"
+msgstr "Seleziona un volore solo"
+
+#: html/Admin/Elements/QueueTabs:66
+msgid "Select queue"
+msgstr "Seleziona una coda"
+
+#: html/Admin/Global/Scrip.html:36
+#: html/Admin/Global/Scrips.html:35
+#: html/Admin/Queues/Scrip.html:39
+#: html/Admin/Queues/Scrips.html:49
+msgid "Select scrip"
+msgstr "Seleziona uno scrip"
+
+#: html/Admin/Global/Template.html:56
+#: html/Admin/Global/Templates.html:35
+#: html/Admin/Queues/Template.html:54
+#: html/Admin/Queues/Templates.html:46
+msgid "Select template"
+msgstr "Seleziona un modello"
+
+#: html/Admin/Elements/UserTabs:48
+msgid "Select user"
+msgstr "Seleziona utente"
+
+#: lib/RT/CustomField_Overlay.pm:35
+msgid "SelectMultiple"
+msgstr "SelectMultiple"
+
+#: lib/RT/CustomField_Overlay.pm:34
+msgid "SelectSingle"
+msgstr "SelectSingle"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Self Service"
+msgstr "Self Service"
+
+#: etc/initialdata:114
+msgid "Send mail to all watchers"
+msgstr "Invia una mail a tutti gli osservatori"
+
+#: etc/initialdata:110
+msgid "Send mail to all watchers as a \"comment\""
+msgstr "Invia una mail atutti gli osservatori come un \"commento\""
+
+#: etc/initialdata:105
+msgid "Send mail to requestors and Ccs"
+msgstr "Invia mail ai richiedenti e Ccs"
+
+#: etc/initialdata:100
+msgid "Send mail to requestors and Ccs as a comment"
+msgstr "Invia mail ai richiedenti e Ccs come commento"
+
+#: etc/initialdata:79
+msgid "Sends a message to the requestors"
+msgstr "Invia un messaggio ai richiedenti"
+
+#: etc/initialdata:118
+#: etc/initialdata:122
+msgid "Sends mail to explicitly listed Ccs and Bccs"
+msgstr "Sends mail to explicitly listed Ccs and Bccs"
+
+#: etc/initialdata:95
+msgid "Sends mail to the administrative Ccs"
+msgstr "Sends mail to the administrative Ccs"
+
+#: etc/initialdata:91
+msgid "Sends mail to the administrative Ccs as a comment"
+msgstr "Sends mail to the administrative Ccs as a comment"
+
+#: etc/initialdata:83
+#: etc/initialdata:87
+msgid "Sends mail to the owner"
+msgstr "Sends mail to the owner"
+
+#: lib/RT/Date.pm:418
+msgid "Sep."
+msgstr "Sep."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "September"
+msgstr "September"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Show Results"
+msgstr "Mostra i Risultati"
+
+#: html/Approvals/Elements/PendingMyApproval:43
+msgid "Show approved requests"
+msgstr "Mostra le richieste approvate"
+
+#: html/Ticket/Create.html:143
+#: html/Ticket/Create.html:33
+msgid "Show basics"
+msgstr "Mostra info di base"
+
+#: html/Approvals/Elements/PendingMyApproval:44
+msgid "Show denied requests"
+msgstr "Mostra le richieste negate"
+
+#: html/Ticket/Create.html:143
+#: html/Ticket/Create.html:33
+msgid "Show details"
+msgstr "Mostra i dettagli"
+
+#: html/Approvals/Elements/PendingMyApproval:42
+msgid "Show pending requests"
+msgstr "Mostra le richieste in attesa"
+
+#: html/Approvals/Elements/PendingMyApproval:45
+msgid "Show requests awaiting other approvals"
+msgstr "Mostra le richieste in attesa di altre approvazioni"
+
+#: lib/RT/Queue_Overlay.pm:80
+msgid "Show ticket private commentary"
+msgstr "Show ticket private commentary"
+
+#: lib/RT/Queue_Overlay.pm:78
+msgid "Show ticket summaries"
+msgstr "Show ticket summaries"
+
+#: lib/RT/Queue_Overlay.pm:68
+msgid "ShowACL"
+msgstr "MostraLCA"
+
+#: lib/RT/Queue_Overlay.pm:77
+msgid "ShowScrips"
+msgstr "MostraScrips"
+
+#: lib/RT/Queue_Overlay.pm:74
+msgid "ShowTemplate"
+msgstr "MostraModello"
+
+#: lib/RT/Queue_Overlay.pm:78
+msgid "ShowTicket"
+msgstr "MostraTicket"
+
+#: lib/RT/Queue_Overlay.pm:80
+msgid "ShowTicketComments"
+msgstr "MostraICommentiAlTicket"
+
+#: lib/RT/Queue_Overlay.pm:81
+msgid "Sign up as a ticket Requestor or ticket or queue Cc"
+msgstr "Sign up as a ticket Requestor or ticket or coda Cc"
+
+#: lib/RT/Queue_Overlay.pm:82
+msgid "Sign up as a ticket or queue AdminCc"
+msgstr "Sign up as a ticket or coda AdminCc"
+
+#: html/Admin/Elements/ModifyUser:38
+#: html/Admin/Users/Modify.html:190
+#: html/Admin/Users/Prefs.html:31
+#: html/User/Prefs.html:111
+msgid "Signature"
+msgstr "Firma"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Signed in as %1"
+msgstr "Signed in as %1"
+
+#: html/Admin/Elements/SelectSingleOrMultiple:25
+msgid "Single"
+msgstr "Single"
+
+#: html/Elements/Header:50
+msgid "Skip Menu"
+msgstr "Skip Menu"
+
+#: html/Admin/Elements/AddCustomFieldValue:27
+msgid "Sort"
+msgstr "Ordina"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Sort key"
+msgstr "Sort key"
+
+#: html/Search/Elements/PickRestriction:108
+msgid "Sort results by"
+msgstr "Ordina i risultati per"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "SortOrder"
+msgstr "SortOrder"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Stalled"
+msgstr "In stallo"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Start page"
+msgstr "Pagina iniziale"
+
+#: html/Elements/SelectDateType:26
+#: html/Ticket/Elements/EditDates:31
+#: html/Ticket/Elements/ShowDates:34
+msgid "Started"
+msgstr "Iniziato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Started date '%1' could not be parsed"
+msgstr "Started date '%1' could not be parsed"
+
+#: html/Elements/SelectDateType:30
+#: html/Ticket/Create.html:165
+#: html/Ticket/Elements/EditDates:26
+#: html/Ticket/Elements/ShowDates:30
+msgid "Starts"
+msgstr "Inizia"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Starts By"
+msgstr "Inizia Da"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Starts date '%1' could not be parsed"
+msgstr "Starts date '%1' could not be parsed"
+
+#: html/Admin/Elements/ModifyUser:81
+#: html/Admin/Users/Modify.html:137
+#: html/User/Prefs.html:93
+msgid "State"
+msgstr "Provincia"
+
+#: html/Elements/MyRequests:30
+#: html/Elements/MyTickets:30
+#: html/Search/Elements/PickRestriction:73
+#: html/SelfService/Elements/MyRequests:28
+#: html/SelfService/Update.html:30
+#: html/Ticket/Create.html:41
+#: html/Ticket/Elements/EditBasics:37
+#: html/Ticket/Elements/ShowBasics:30
+#: html/Ticket/Update.html:59
+#: lib/RT/Ticket_Overlay.pm:1163
+#: lib/RT/Tickets_Overlay.pm:907
+msgid "Status"
+msgstr "Stato"
+
+#: etc/initialdata:294
+msgid "Status Change"
+msgstr "Cambiamento di Stato"
+
+#. ($self->loc($self->OldValue), $self->loc($self->NewValue))
+#: lib/RT/Transaction_Overlay.pm:527
+msgid "Status changed from %1 to %2"
+msgstr "Cambiato lo Stato da %1 a %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "StatusChange"
+msgstr "StatusChange"
+
+#: html/Ticket/Elements/Tabs:146
+msgid "Steal"
+msgstr "Ruba"
+
+#. ($Old->Name)
+#: lib/RT/Transaction_Overlay.pm:586
+msgid "Stolen from %1 "
+msgstr "Rubato da %1 "
+
+#: html/Elements/MyRequests:28
+#: html/Elements/MyTickets:28
+#: html/Search/Bulk.html:125
+#: html/Search/Elements/PickRestriction:42
+#: html/SelfService/Create.html:56
+#: html/SelfService/Elements/MyRequests:27
+#: html/SelfService/Update.html:31
+#: html/Ticket/Create.html:83
+#: html/Ticket/Elements/EditBasics:27
+#: html/Ticket/ModifyAll.html:78
+#: html/Ticket/Update.html:76
+#: lib/RT/Ticket_Overlay.pm:1159
+#: lib/RT/Tickets_Overlay.pm:986
+msgid "Subject"
+msgstr "Oggetto"
+
+#. ($self->Data)
+#: docs/design_docs/string-extraction-guide.txt:89
+#: lib/RT/Transaction_Overlay.pm:608
+msgid "Subject changed to %1"
+msgstr "Subject changed to %1"
+
+#: html/Elements/Submit:58
+msgid "Submit"
+msgstr "Invia"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Submit Workflow"
+msgstr "Submit Workflow"
+
+#: lib/RT/Group_Overlay.pm:748
+msgid "Succeeded"
+msgstr "Succeeded"
+
+#: lib/RT/Date.pm:393
+msgid "Sun."
+msgstr "Dom."
+
+#: lib/RT/System.pm:53
+msgid "SuperUser"
+msgstr "SuperUtente"
+
+#: html/User/Elements/DelegateRights:76
+msgid "System"
+msgstr "Sistema"
+
+#: html/Admin/Elements/SelectRights:80
+#: lib/RT/ACE_Overlay.pm:566
+#: lib/RT/Interface/Web.pm:790
+#: lib/RT/Interface/Web.pm:823
+msgid "System Error"
+msgstr "Errore di Sistema"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "System Error. Right not granted."
+msgstr "Errore di Sistema. Diritto non concesso."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "System Error. right not granted"
+msgstr "Errore di Sistema. Diritto non concesso"
+
+#: lib/RT/ACE_Overlay.pm:615
+msgid "System error. Right not delegated."
+msgstr "Errore di Sistema. Diritto non delegato."
+
+#: lib/RT/ACE_Overlay.pm:145
+#: lib/RT/ACE_Overlay.pm:222
+#: lib/RT/ACE_Overlay.pm:305
+#: lib/RT/ACE_Overlay.pm:897
+msgid "System error. Right not granted."
+msgstr "Errore di Sistema. Diritto non concesso."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "System error. Unable to grant rights."
+msgstr "Errore di sistema. Impossibile concedere i diritti."
+
+#: html/Admin/Global/GroupRights.html:34
+#: html/Admin/Groups/GroupRights.html:36
+#: html/Admin/Queues/GroupRights.html:35
+msgid "System groups"
+msgstr "Gruppi di sistema"
+
+#: etc/initialdata:41
+#: etc/initialdata:47
+#: etc/initialdata:53
+msgid "SystemRolegroup for internal use"
+msgstr "SystemRolegroup for internal use"
+
+#: lib/RT/CurrentUser.pm:317
+msgid "TEST_STRING"
+msgstr "TEST_STRING"
+
+#: html/Ticket/Elements/Tabs:142
+msgid "Take"
+msgstr "Prendi"
+
+#: lib/RT/Transaction_Overlay.pm:572
+msgid "Taken"
+msgstr "Preso"
+
+#: html/Admin/Elements/EditScrip:80
+msgid "Template"
+msgstr "Modello"
+
+#. ($TemplateObj->Id())
+#: html/Admin/Global/Template.html:90
+#: html/Admin/Queues/Template.html:89
+msgid "Template #%1"
+msgstr "Modello n°%1"
+
+#: html/Admin/Elements/EditTemplates:88
+msgid "Template deleted"
+msgstr "Modello eliminato"
+
+#: lib/RT/Scrip_Overlay.pm:152
+msgid "Template not found"
+msgstr "Modello non trovato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Template not found\\n"
+msgstr "Modello non trovato\\n"
+
+#: lib/RT/Template_Overlay.pm:346
+msgid "Template parsed"
+msgstr "Modello elaborato"
+
+#: html/Admin/Elements/QueueTabs:48
+#: html/Admin/Elements/SystemTabs:35
+#: html/Admin/Global/index.html:44
+msgid "Templates"
+msgstr "Modelli"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Templates for %1\\n"
+msgstr "Modelli per %1\\n"
+
+#: lib/RT/Interface/Web.pm:891
+msgid "That is already the current value"
+msgstr "That is already the current value"
+
+#: lib/RT/CustomField_Overlay.pm:242
+msgid "That is not a value for this custom field"
+msgstr "That is not a value for this custom field"
+
+#: lib/RT/Ticket_Overlay.pm:1885
+msgid "That is the same value"
+msgstr "That is the same value"
+
+#: lib/RT/ACE_Overlay.pm:287
+#: lib/RT/ACE_Overlay.pm:596
+msgid "That principal already has that right"
+msgstr "That principal already has that right"
+
+#. ($args{'Type'})
+#: lib/RT/Queue_Overlay.pm:632
+msgid "That principal is already a %1 for this queue"
+msgstr "That principal is already a %1 for this coda"
+
+#. ($self->loc($args{'Type'}))
+#: lib/RT/Ticket_Overlay.pm:1433
+msgid "That principal is already a %1 for this ticket"
+msgstr "That principal is already a %1 for this ticket"
+
+#. ($args{'Type'})
+#: lib/RT/Queue_Overlay.pm:731
+msgid "That principal is not a %1 for this queue"
+msgstr "That principal is not a %1 for this coda"
+
+#. ($args{'Type'})
+#: lib/RT/Ticket_Overlay.pm:1550
+msgid "That principal is not a %1 for this ticket"
+msgstr "That principal is not a %1 for this ticket"
+
+#: lib/RT/Ticket_Overlay.pm:1881
+msgid "That queue does not exist"
+msgstr "That coda does not exist"
+
+#: lib/RT/Ticket_Overlay.pm:3209
+msgid "That ticket has unresolved dependencies"
+msgstr "That ticket has unresolved dependencies"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "That user already has that right"
+msgstr "That user already has that right"
+
+#: lib/RT/Ticket_Overlay.pm:3019
+msgid "That user already owns that ticket"
+msgstr "That user already owns that ticket"
+
+#: lib/RT/Ticket_Overlay.pm:2985
+msgid "That user does not exist"
+msgstr "That user does not exist"
+
+#: lib/RT/User_Overlay.pm:314
+msgid "That user is already privileged"
+msgstr "Questo utente è già previlegiato"
+
+#: lib/RT/User_Overlay.pm:335
+msgid "That user is already unprivileged"
+msgstr "Questo utente è già non previlegiato"
+
+#: lib/RT/User_Overlay.pm:327
+msgid "That user is now privileged"
+msgstr "Ora questo utente è previlegiato"
+
+#: lib/RT/User_Overlay.pm:348
+msgid "That user is now unprivileged"
+msgstr "Ora questo utente è non previlegiato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "That user is now unprivilegedileged"
+msgstr "Questo utente ora è non previlegiato"
+
+#: lib/RT/Ticket_Overlay.pm:3011
+msgid "That user may not own tickets in that queue"
+msgstr "That user may not own tickets in that coda"
+
+#: lib/RT/Link_Overlay.pm:205
+msgid "That's not a numerical id"
+msgstr "That's not a numerical id"
+
+#: html/SelfService/Display.html:31
+#: html/Ticket/Create.html:149
+#: html/Ticket/Elements/ShowSummary:27
+msgid "The Basics"
+msgstr "Dati di base"
+
+#: lib/RT/ACE_Overlay.pm:87
+msgid "The CC of a ticket"
+msgstr "The CC of a ticket"
+
+#: lib/RT/ACE_Overlay.pm:88
+msgid "The administrative CC of a ticket"
+msgstr "The administrative CC of a ticket"
+
+#: lib/RT/Ticket_Overlay.pm:2212
+msgid "The comment has been recorded"
+msgstr "The comment has been recorded"
+
+#: bin/rt-crontool:197
+msgid "The following command will find all active tickets in the queue 'general' and set their priority to 99 if they haven't been touched in 4 hours:"
+msgstr "The following command will find all active tickets in the coda 'general' and set their priority to 99 if they haven't been touched in 4 hours:"
+
+#: bin/rt-commit-handler:755
+#: bin/rt-commit-handler:765
+msgid ""
+"The following commands were not proccessed:\\n"
+"\\n"
+msgstr ""
+"The following commands were not proccessed:\\n"
+"\\n"
+
+#: lib/RT/Interface/Web.pm:894
+msgid "The new value has been set."
+msgstr "The new value has been set."
+
+#: lib/RT/ACE_Overlay.pm:85
+msgid "The owner of a ticket"
+msgstr "The owner of a ticket"
+
+#: lib/RT/ACE_Overlay.pm:86
+msgid "The requestor of a ticket"
+msgstr "Il richiedente di un ticket"
+
+#: html/Admin/Elements/EditUserComments:25
+msgid "These comments aren't generally visible to the user"
+msgstr "These comments aren't generally visible to the user"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "This ticket %1 %2 (%3)\\n"
+msgstr "This ticket %1 %2 (%3)\\n"
+
+#: bin/rt-crontool:188
+msgid "This tool allows the user to run arbitrary perl modules from within RT."
+msgstr "This tool allows the user to run arbitrary perl modules from within RT."
+
+#: lib/RT/Transaction_Overlay.pm:250
+msgid "This transaction appears to have no content"
+msgstr "This transaction appears to have no content"
+
+#. ($rows)
+#: html/Ticket/Elements/ShowRequestor:46
+msgid "This user's %1 highest priority tickets"
+msgstr "I %1 tickets di questo utente a più alta priorità"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "This user's 25 highest priority tickets"
+msgstr "I 25 tickets a più alta priorità di questo utente"
+
+#: lib/RT/Date.pm:390
+msgid "Thu."
+msgstr "Gio."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Ticket"
+msgstr ""
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Ticket # %1  %2"
+msgstr "Ticket n° %1  %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Ticket # %1 Jumbo update: %2"
+msgstr "Ticket n° %1 aggiornamento Jumbo: %2"
+
+#. ($Ticket->Id, $Ticket->Subject)
+#: html/Ticket/ModifyAll.html:24
+#: html/Ticket/ModifyAll.html:28
+msgid "Ticket #%1 Jumbo update: %2"
+msgstr "Ticket n° %1 Jumbo update: %2"
+
+#. ($link->BaseObj->Id, $link->BaseObj->Subject)
+#: html/Approvals/Elements/ShowDependency:45
+msgid "Ticket #%1: %2"
+msgstr "Ticket n°%1: %2"
+
+#. ($self->Id, $QueueObj->Name)
+#: lib/RT/Ticket_Overlay.pm:586
+#: lib/RT/Ticket_Overlay.pm:607
+msgid "Ticket %1 created in queue '%2'"
+msgstr "Ticket %1 created in coda '%2'"
+
+#. ($Ticket->Id)
+#: bin/rt-commit-handler:759
+msgid "Ticket %1 loaded\\n"
+msgstr "Ticket %1 loaded\\n"
+
+#. ($Ticket->Id,$_)
+#: html/Search/Bulk.html:180
+msgid "Ticket %1: %2"
+msgstr "Ticket %1: %2"
+
+#. ($Ticket->Id, $Ticket->Subject)
+#: html/Ticket/History.html:24
+#: html/Ticket/History.html:27
+msgid "Ticket History # %1 %2"
+msgstr "Ticket History n° %1 %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Ticket Id"
+msgstr "Ticket Id"
+
+#: etc/initialdata:309
+msgid "Ticket Resolved"
+msgstr "Ticket Risolto"
+
+#: html/Search/Elements/PickRestriction:62
+msgid "Ticket attachment"
+msgstr "Allegato al ticket: il "
+
+#: lib/RT/Tickets_Overlay.pm:1165
+msgid "Ticket content"
+msgstr "Contenuto del ticket"
+
+#: lib/RT/Tickets_Overlay.pm:1211
+msgid "Ticket content type"
+msgstr "Ticket content type"
+
+#: lib/RT/Ticket_Overlay.pm:495
+#: lib/RT/Ticket_Overlay.pm:596
+msgid "Ticket could not be created due to an internal error"
+msgstr "Ticket could not be created due to an internal error"
+
+#: lib/RT/Transaction_Overlay.pm:519
+msgid "Ticket created"
+msgstr "Ticket creato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Ticket creation failed"
+msgstr "Ticket creation failed"
+
+#: lib/RT/Transaction_Overlay.pm:524
+msgid "Ticket deleted"
+msgstr "Ticket eliminato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Ticket id not found"
+msgstr "Ticket id not found"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Ticket killed"
+msgstr "Ticket killed"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Ticket not found"
+msgstr "Ticket not found"
+
+#: etc/initialdata:295
+msgid "Ticket status changed"
+msgstr "Ticket status changed"
+
+#: html/Ticket/Update.html:38
+msgid "Ticket watchers"
+msgstr "Osservatori del ticket"
+
+#: html/Elements/Tabs:46
+msgid "Tickets"
+msgstr ""
+
+#. ($self->loc($args{'TYPE'}), ($args{'BASE'} || $args{'TICKET'}))
+#: lib/RT/Tickets_Overlay.pm:1382
+msgid "Tickets %1 %2"
+msgstr ""
+
+#. ($self->loc($args{'TYPE'}), ($args{'TARGET'} || $args{'TICKET'}))
+#: lib/RT/Tickets_Overlay.pm:1347
+msgid "Tickets %1 by %2"
+msgstr "Tickets %1 by %2"
+
+#. ($name)
+#: html/Elements/ViewUser:25
+msgid "Tickets from %1"
+msgstr "Tickets from %1"
+
+#: html/Approvals/Elements/ShowDependency:26
+msgid "Tickets which depend on this approval:"
+msgstr "Tickets which depend on this approval:"
+
+#: html/Ticket/Create.html:156
+#: html/Ticket/Elements/EditBasics:47
+msgid "Time Left"
+msgstr "Tempo RImasto"
+
+#: html/Ticket/Create.html:155
+#: html/Ticket/Elements/EditBasics:42
+msgid "Time Worked"
+msgstr "Tempo Lavorato"
+
+#: lib/RT/Tickets_Overlay.pm:1138
+msgid "Time left"
+msgstr "Tempo rimasto"
+
+#: html/Elements/Footer:35
+msgid "Time to display"
+msgstr "Time to display"
+
+#: lib/RT/Tickets_Overlay.pm:1114
+msgid "Time worked"
+msgstr "Tempo lavorato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "TimeLeft"
+msgstr "TempoRimasto"
+
+#: lib/RT/Ticket_Overlay.pm:1164
+msgid "TimeWorked"
+msgstr "TempoLavorato"
+
+#: bin/rt-commit-handler:401
+msgid "To generate a diff of this commit:"
+msgstr "To generate a diff of this commit:"
+
+#: bin/rt-commit-handler:390
+msgid "To generate a diff of this commit:\\n"
+msgstr "To generate a diff of this commit:\\n"
+
+#: lib/RT/Ticket_Overlay.pm:1167
+msgid "Told"
+msgstr "Told"
+
+#: etc/initialdata:237
+msgid "Transaction"
+msgstr "Transaction"
+
+#. ($self->Data)
+#: lib/RT/Transaction_Overlay.pm:639
+msgid "Transaction %1 purged"
+msgstr "Transaction %1 purged"
+
+#: lib/RT/Transaction_Overlay.pm:176
+msgid "Transaction Created"
+msgstr "Transaction Created"
+
+#: lib/RT/Transaction_Overlay.pm:88
+msgid "Transaction->Create couldn't, as you didn't specify a ticket id"
+msgstr "Transaction->Create couldn't, as you didn't specify a ticket id"
+
+#: lib/RT/Transaction_Overlay.pm:698
+msgid "Transactions are immutable"
+msgstr "Transactions are immutable"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Trying to delete a right: %1"
+msgstr "Sto cercando di eliminare un diritto: %1"
+
+#: lib/RT/Date.pm:388
+msgid "Tue."
+msgstr "Mar."
+
+#: html/Admin/Elements/EditCustomField:43
+#: html/Ticket/Elements/AddWatchers:32
+#: html/Ticket/Elements/AddWatchers:43
+#: html/Ticket/Elements/AddWatchers:53
+#: lib/RT/Ticket_Overlay.pm:1165
+#: lib/RT/Tickets_Overlay.pm:958
+msgid "Type"
+msgstr "Type"
+
+#: lib/RT/ScripCondition_Overlay.pm:103
+msgid "Unimplemented"
+msgstr "Unimplemented"
+
+#: html/Admin/Users/Modify.html:67
+msgid "Unix login"
+msgstr "Unix login"
+
+#: html/Admin/Elements/ModifyUser:61
+msgid "UnixUsername"
+msgstr "UnixUsername"
+
+#. ($self->ContentEncoding)
+#: lib/RT/Attachment_Overlay.pm:264
+msgid "Unknown ContentEncoding %1"
+msgstr "Unknown ContentEncoding %1"
+
+#: html/Elements/SelectResultsPerPage:36
+msgid "Unlimited"
+msgstr "Unlimited"
+
+#: etc/initialdata:32
+msgid "Unprivileged"
+msgstr "Non previlegiato"
+
+#: lib/RT/Transaction_Overlay.pm:568
+msgid "Untaken"
+msgstr "Untaken"
+
+#: html/Elements/MyTickets:63
+#: html/Search/Bulk.html:32
+msgid "Update"
+msgstr "Aggiornamento"
+
+#: html/Admin/Users/Prefs.html:61
+msgid "Update ID"
+msgstr "ID Aggiornamento"
+
+#: html/Search/Bulk.html:119
+#: html/Ticket/ModifyAll.html:65
+#: html/Ticket/Update.html:66
+msgid "Update Type"
+msgstr "Tipo Aggiornamento"
+
+#: html/Search/Listing.html:60
+msgid "Update all these tickets at once"
+msgstr "Aggiorna tutti questi tickets in una sola volta"
+
+#: html/Admin/Users/Prefs.html:48
+msgid "Update email"
+msgstr "Email aggiornamento"
+
+#: html/Admin/Users/Prefs.html:54
+msgid "Update name"
+msgstr "Nome aggiornamento"
+
+#: lib/RT/Interface/Web.pm:408
+msgid "Update not recorded."
+msgstr "Aggiornamento non registrato."
+
+#: html/Search/Bulk.html:80
+msgid "Update selected tickets"
+msgstr "Aggiorna i tickets selezionati"
+
+#: html/Admin/Users/Prefs.html:35
+msgid "Update signature"
+msgstr "Aggiorna la firma"
+
+#: html/Ticket/ModifyAll.html:62
+msgid "Update ticket"
+msgstr "Aggiorna il ticket"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Update ticket # %1"
+msgstr "Aggiorna il ticket n° %1"
+
+#. ($Ticket->id)
+#: html/SelfService/Update.html:24
+#: html/SelfService/Update.html:46
+msgid "Update ticket #%1"
+msgstr "Aggiorna il ticket n°%1"
+
+#. ($Ticket->id, $Ticket->Subject)
+#: html/Ticket/Update.html:134
+msgid "Update ticket #%1 (%2)"
+msgstr "Aggiorna il ticket n°%1 (%2)"
+
+#: lib/RT/Interface/Web.pm:406
+msgid "Update type was neither correspondence nor comment."
+msgstr "Update type was neither correspondence nor comment."
+
+#: html/Elements/SelectDateType:32
+#: html/Ticket/Elements/ShowDates:50
+#: lib/RT/Ticket_Overlay.pm:1168
+msgid "Updated"
+msgstr "Aggiornato"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "User %1 %2: %3\\n"
+msgstr "User %1 %2: %3\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "User %1 Password: %2\\n"
+msgstr "User %1 Password: %2\\n"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "User '%1' not found"
+msgstr "User '%1' not found"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "User '%1' not found\\n"
+msgstr "User '%1' not found\\n"
+
+#: etc/initialdata:125
+#: etc/initialdata:191
+msgid "User Defined"
+msgstr "Definito da Utente"
+
+#: html/Admin/Users/Prefs.html:58
+msgid "User ID"
+msgstr "User ID"
+
+#: html/Elements/SelectUsers:25
+msgid "User Id"
+msgstr "User Id"
+
+#: html/Admin/Elements/GroupTabs:46
+#: html/Admin/Elements/QueueTabs:59
+#: html/Admin/Elements/SystemTabs:46
+#: html/Admin/Global/index.html:58
+msgid "User Rights"
+msgstr "Diritti Utente"
+
+#. ($msg)
+#: html/Admin/Users/Modify.html:225
+msgid "User could not be created: %1"
+msgstr "User could not be created: %1"
+
+#: lib/RT/User_Overlay.pm:261
+msgid "User created"
+msgstr "User created"
+
+#: html/Admin/Global/GroupRights.html:66
+#: html/Admin/Groups/GroupRights.html:53
+#: html/Admin/Queues/GroupRights.html:67
+msgid "User defined groups"
+msgstr "Gruppi definiti dall'utente"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "User notified"
+msgstr "User notified"
+
+#: html/Admin/Users/Prefs.html:24
+#: html/Admin/Users/Prefs.html:28
+msgid "User view"
+msgstr "User view"
+
+#: html/Admin/Users/Modify.html:47
+#: html/Elements/Login:50
+#: html/Ticket/Elements/AddWatchers:34
+msgid "Username"
+msgstr "Username"
+
+#: html/Admin/Elements/SelectNewGroupMembers:25
+#: html/Admin/Elements/Tabs:31
+#: html/Admin/Groups/Members.html:54
+#: html/Admin/Queues/People.html:67
+#: html/Admin/index.html:28
+#: html/User/Groups/Members.html:57
+msgid "Users"
+msgstr "Utenti"
+
+#: html/Admin/Users/index.html:64
+msgid "Users matching search criteria"
+msgstr "Utenti che soddisfano il criterio di ricerca"
+
+#: html/Search/Elements/PickRestriction:50
+msgid "ValueOfQueue"
+msgstr "ValueOfQueue"
+
+#: html/Admin/Elements/EditCustomField:56
+msgid "Values"
+msgstr "Valori"
+
+#: lib/RT/Queue_Overlay.pm:81
+msgid "Watch"
+msgstr "Osserva"
+
+#: lib/RT/Queue_Overlay.pm:82
+msgid "WatchAsAdminCc"
+msgstr "OsservaComeAdminCc"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Watcher loaded"
+msgstr "Osservatore caricato"
+
+#: html/Admin/Elements/QueueTabs:41
+msgid "Watchers"
+msgstr "Osservatori"
+
+#: html/Admin/Elements/ModifyUser:55
+msgid "WebEncoding"
+msgstr "WebEncoding"
+
+#: lib/RT/Date.pm:389
+msgid "Wed."
+msgstr "Mer."
+
+#: etc/upgrade/2.1.71:161
+msgid "When a ticket has been approved by all approvers, add correspondence to the original ticket"
+msgstr "When a ticket has been approved by all approvers, add correspondence to the original ticket"
+
+#: etc/upgrade/2.1.71:135
+msgid "When a ticket has been approved by any approver, add correspondence to the original ticket"
+msgstr "When a ticket has been approved by any approver, add correspondence to the original ticket"
+
+#: etc/initialdata:138
+msgid "When a ticket is created"
+msgstr "When a ticket is created"
+
+#: etc/upgrade/2.1.71:79
+msgid "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval"
+msgstr "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval"
+
+#: etc/initialdata:143
+msgid "When anything happens"
+msgstr "When anything happens"
+
+#: etc/initialdata:184
+msgid "Whenever a ticket is resolved"
+msgstr "Whenever a ticket is resolved"
+
+#: etc/initialdata:170
+msgid "Whenever a ticket's owner changes"
+msgstr "Whenever a ticket's owner changes"
+
+#: etc/initialdata:178
+msgid "Whenever a ticket's queue changes"
+msgstr "Whenever a ticket's coda changes"
+
+#: etc/initialdata:162
+msgid "Whenever a ticket's status changes"
+msgstr "Whenever a ticket's status changes"
+
+#: etc/initialdata:192
+msgid "Whenever a user-defined condition occurs"
+msgstr "Whenever a user-defined condition occurs"
+
+#: etc/initialdata:156
+msgid "Whenever comments come in"
+msgstr "Whenever comments come in"
+
+#: etc/initialdata:149
+msgid "Whenever correspondence comes in"
+msgstr "Whenever correspondence comes in"
+
+#: html/Admin/Users/Modify.html:163
+#: html/User/Prefs.html:51
+msgid "Work"
+msgstr "Lavoro"
+
+#: html/Admin/Elements/ModifyUser:69
+msgid "WorkPhone"
+msgstr "TelefonoLavoro"
+
+#: html/Ticket/Elements/ShowBasics:34
+#: html/Ticket/Update.html:64
+msgid "Worked"
+msgstr "Lavoro"
+
+#: lib/RT/Ticket_Overlay.pm:3122
+msgid "You already own this ticket"
+msgstr "You already own this ticket"
+
+#: html/autohandler:107
+msgid "You are not an authorized user"
+msgstr "You are not an authorized user"
+
+#: lib/RT/Ticket_Overlay.pm:2997
+msgid "You can only reassign tickets that you own or that are unowned"
+msgstr "You can only reassign tickets that you own or that are unowned"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "You don't have permission to view that ticket.\\n"
+msgstr "Non hai i permessi per visualizzare questo ticket.\\n"
+
+#. ($num, $queue)
+#: docs/design_docs/string-extraction-guide.txt:47
+msgid "You found %1 tickets in queue %2"
+msgstr "Hai trovato %1 tickets nella coda %2"
+
+#: html/NoAuth/Logout.html:30
+msgid "You have been logged out of RT."
+msgstr "Ti sei scollegato da RT."
+
+#: html/SelfService/Display.html:77
+msgid "You have no permission to create tickets in that queue."
+msgstr "Non hai permessi per creare tickets in questa coda."
+
+#: lib/RT/Ticket_Overlay.pm:1894
+msgid "You may not create requests in that queue."
+msgstr "Non puoi creare richieste in questa coda."
+
+#: html/NoAuth/Logout.html:35
+msgid "You're welcome to login again"
+msgstr "Collegati di nuovo"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Your %1 requests"
+msgstr "Le tue %1 richieste"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Your RT administrator has misconfigured the mail aliases which invoke RT"
+msgstr "Your RT administrator has misconfigured the mail aliases which invoke RT"
+
+#: etc/initialdata:435
+#: etc/upgrade/2.1.71:146
+msgid "Your request has been approved by %1. Other approvals may still be pending."
+msgstr "Your request has been approved by %1. Other approvals may still be pending."
+
+#: etc/initialdata:469
+#: etc/upgrade/2.1.71:180
+msgid "Your request has been approved."
+msgstr "Your request has been approved."
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "Your request was rejected"
+msgstr "Your request was rejected"
+
+#: etc/initialdata:390
+#: etc/upgrade/2.1.71:101
+msgid "Your request was rejected."
+msgstr "Your request was rejected."
+
+#: html/autohandler:126
+msgid "Your username or password is incorrect"
+msgstr "Il tuo username o la tua password non sono corretti"
+
+#: html/Admin/Elements/ModifyUser:83
+#: html/Admin/Users/Modify.html:143
+#: html/User/Prefs.html:95
+msgid "Zip"
+msgstr "CAP"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "[no subject]"
+msgstr "[nessun oggetto]"
+
+#. ($right->PrincipalObj->Object->SelfDescription)
+#: html/User/Elements/DelegateRights:58
+msgid "as granted to %1"
+msgstr "come concesso a %1"
+
+#: html/SelfService/Closed.html:27
+msgid "closed"
+msgstr "chiuso"
+
+#: html/Elements/SelectCustomFieldOperator:37
+#: html/Elements/SelectMatch:33
+msgid "contains"
+msgstr "contiene"
+
+#: html/Elements/SelectAttachmentField:25
+msgid "content"
+msgstr "contenuto"
+
+#: html/Elements/SelectAttachmentField:26
+msgid "content-type"
+msgstr "content-type"
+
+#: lib/RT/Ticket_Overlay.pm:2281
+msgid "correspondence (probably) not sent"
+msgstr "corrispondenza (probabilmente) non inviata"
+
+#: lib/RT/Ticket_Overlay.pm:2291
+msgid "correspondence sent"
+msgstr "corrispondenza inviata"
+
+#: html/Admin/Elements/ModifyQueue:62
+#: html/Admin/Queues/Modify.html:76
+#: lib/RT/Date.pm:318
+msgid "days"
+msgstr "giorni"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "dead"
+msgstr "morto"
+
+#: html/Search/Listing.html:74
+msgid "delete"
+msgstr "elimina"
+
+#: lib/RT/Queue_Overlay.pm:62
+msgid "deleted"
+msgstr "eliminato"
+
+#: html/Search/Elements/PickRestriction:67
+msgid "does not match"
+msgstr "non corrisponde a"
+
+#: html/Elements/SelectCustomFieldOperator:37
+#: html/Elements/SelectMatch:34
+msgid "doesn't contain"
+msgstr "non contiene"
+
+#: html/Elements/SelectEqualityOperator:37
+msgid "equal to"
+msgstr "uguale a"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "false"
+msgstr "falso"
+
+#: html/Elements/SelectAttachmentField:27
+msgid "filename"
+msgstr "nome file"
+
+#: html/Elements/SelectCustomFieldOperator:37
+#: html/Elements/SelectEqualityOperator:37
+msgid "greater than"
+msgstr "più grande di"
+
+#. ($self->Name)
+#: lib/RT/Group_Overlay.pm:193
+msgid "group '%1'"
+msgstr "gruppo '%1'"
+
+#: lib/RT/Date.pm:314
+msgid "hours"
+msgstr "ore"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "id"
+msgstr "id"
+
+#: html/Elements/SelectBoolean:31
+#: html/Elements/SelectCustomFieldOperator:37
+#: html/Elements/SelectMatch:35
+#: html/Search/Elements/PickRestriction:46
+#: html/Search/Elements/PickRestriction:75
+#: html/Search/Elements/PickRestriction:87
+msgid "is"
+msgstr "è"
+
+#: html/Elements/SelectBoolean:35
+#: html/Elements/SelectCustomFieldOperator:37
+#: html/Elements/SelectMatch:36
+#: html/Search/Elements/PickRestriction:47
+#: html/Search/Elements/PickRestriction:76
+#: html/Search/Elements/PickRestriction:88
+msgid "isn't"
+msgstr "non è"
+
+#: html/Elements/SelectCustomFieldOperator:37
+#: html/Elements/SelectEqualityOperator:37
+msgid "less than"
+msgstr "minore di"
+
+#: html/Search/Elements/PickRestriction:66
+msgid "matches"
+msgstr "corrisponde a"
+
+#: lib/RT/Date.pm:310
+msgid "min"
+msgstr "min"
+
+#: html/Ticket/Update.html:65
+msgid "minutes"
+msgstr "minuti"
+
+#: bin/rt-commit-handler:764
+msgid ""
+"modifications\\n"
+"\\n"
+msgstr ""
+"modifiche\\n"
+"\\n"
+
+#: lib/RT/Date.pm:326
+msgid "months"
+msgstr "mesi"
+
+#: lib/RT/Queue_Overlay.pm:57
+msgid "new"
+msgstr "nuovo"
+
+#: html/Admin/Elements/EditScrips:42
+msgid "no value"
+msgstr "nessun valore"
+
+#: html/Ticket/Elements/EditWatchers:27
+msgid "none"
+msgstr "nessuno"
+
+#: html/Elements/SelectEqualityOperator:37
+msgid "not equal to"
+msgstr "diverso da"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "notlike"
+msgstr "diverso da"
+
+#: html/SelfService/Elements/MyRequests:60
+#: lib/RT/Queue_Overlay.pm:58
+msgid "open"
+msgstr "aperto"
+
+#. ($self->Name, $user->Name)
+#: lib/RT/Group_Overlay.pm:198
+msgid "personal group '%1' for user '%2'"
+msgstr "Gruppo personale '%1' per l'utente '%2'"
+
+#. ($queue->Name, $self->Type)
+#: lib/RT/Group_Overlay.pm:206
+msgid "queue %1 %2"
+msgstr "coda %1 %2"
+
+#: lib/RT/Queue_Overlay.pm:61
+msgid "rejected"
+msgstr "rifiutato"
+
+#: lib/RT/Queue_Overlay.pm:60
+msgid "resolved"
+msgstr "risolto"
+
+#: lib/RT/Date.pm:306
+msgid "sec"
+msgstr "sec"
+
+#: lib/RT/Queue_Overlay.pm:59
+msgid "stalled"
+msgstr "in stallo"
+
+#. ($self->Type)
+#: lib/RT/Group_Overlay.pm:201
+msgid "system %1"
+msgstr "sistema %1"
+
+#. ($self->Type)
+#: lib/RT/Group_Overlay.pm:212
+msgid "system group '%1'"
+msgstr "gruppo di sistema '%1'"
+
+#: html/Elements/Error:41
+#: html/SelfService/Error.html:41
+msgid "the calling component did not specify why"
+msgstr "the calling component did not specify why"
+
+#. ($self->Instance, $self->Type)
+#: lib/RT/Group_Overlay.pm:209
+msgid "ticket #%1 %2"
+msgstr "ticket n°%1 %2"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "true"
+msgstr "vero"
+
+#. ($self->Id)
+#: lib/RT/Group_Overlay.pm:215
+msgid "undescribed group %1"
+msgstr "undescribed group %1"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "undescripbed group %1"
+msgstr "undescripbed group %1"
+
+#. ($user->Object->Name)
+#: lib/RT/Group_Overlay.pm:190
+msgid "user %1"
+msgstr "utente %1"
+
+#: lib/RT/Date.pm:322
+msgid "weeks"
+msgstr "settimane"
+
+#: NOT
+#: FOUND
+#: IN
+#: SOURCE
+msgid "with template %1"
+msgstr "con il modello %1"
+
+#: lib/RT/Date.pm:330
+msgid "years"
+msgstr "anni"
+
diff --git a/rt/lib/RT/I18N/ru.po b/rt/lib/RT/I18N/ru.po
index eb1434606..d5ef7fd0c 100644
--- a/rt/lib/RT/I18N/ru.po
+++ b/rt/lib/RT/I18N/ru.po
@@ -62,10 +62,6 @@ msgstr "%1 %2 изменено на %3"
 msgid "%1 %2 deleted"
 msgstr ""
 
-#: NOT FOUND IN SOURCE
-msgid "%1 %2 of group %3"
-msgstr ""
-
 #: html/Admin/Elements/EditScrips:44 html/Admin/Elements/ListGlobalScrips:28
 #. (loc($scrip->ConditionObj->Name), loc($scrip->ActionObj->Name), loc($scrip->TemplateObj->Name))
 msgid "%1 %2 with template %3"
@@ -151,11 +147,7 @@ msgstr "%1 изменило�ь � %2 на %3"
 
 #: lib/RT/Interface/Web.pm:857
 msgid "%1 could not be set to %2."
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "%1 couldn't init a transaction (%2)\\n"
-msgstr ""
+msgstr "�ельз� у�тановить %1 в %2."
 
 #: lib/RT/Ticket_Overlay.pm:2813
 #. ($self)
@@ -165,12 +157,12 @@ msgstr "%1 не могу закрыть тикет. Возможно, база 
 #: html/Elements/MyTickets:25
 #. ($rows)
 msgid "%1 highest priority tickets I own..."
-msgstr ""
+msgstr "%1 �амых приоритетных моих тикетов..."
 
 #: html/Elements/MyRequests:25
 #. ($rows)
 msgid "%1 highest priority tickets I requested..."
-msgstr ""
+msgstr "%1 �амых приоритетных тикетов, запрошенных мной..."
 
 #: bin/rt-crontool:161
 #. ($0)
@@ -192,10 +184,6 @@ msgstr "%1 больше не �вл�ет�� %2 дл� �того тикета.
 msgid "%1 is no longer a value for custom field %2"
 msgstr "%1 больше не �вл�ет�� значением дл� не�тандартного пол� %2"
 
-#: NOT FOUND IN SOURCE
-msgid "%1 isn't a valid Queue id."
-msgstr ""
-
 #: html/Ticket/Elements/ShowBasics:36
 #. ($TimeWorked)
 msgid "%1 min"
@@ -208,7 +196,7 @@ msgstr "%1 не отображает��"
 #: html/User/Elements/DelegateRights:76
 #. (loc($ObjectType =~ /^RT::(.*)$/))
 msgid "%1 rights"
-msgstr ""
+msgstr "%1 права"
 
 #: NOT FOUND IN SOURCE
 msgid "%1 succeeded\\n"
@@ -222,10 +210,6 @@ msgstr "%1 тип не изве�тен дл� $MessageId"
 msgid "%1 type unknown for %2"
 msgstr "%1 тип не изве�тен дл� %2"
 
-#: NOT FOUND IN SOURCE
-msgid "%1 was created without a CurrentUser\\n"
-msgstr ""
-
 #: lib/RT/Action/ResolveMembers.pm:42
 #. (ref $self)
 msgid "%1 will resolve all members of a resolved group ticket."
@@ -259,22 +243,11 @@ msgstr "'%1' �вл�ет�� неверным значением �тату�а
 msgid "'%1' not a recognized action. "
 msgstr "Что делать ? : '%1'"
 
-#: NOT FOUND IN SOURCE
-msgid "(Check box to delete group member)"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "(Check box to delete scrip)"
-msgstr ""
 
 #: html/Admin/Elements/EditQueueWatchers:29 html/Admin/Elements/EditScrips:35 html/Admin/Elements/EditTemplates:36 html/Admin/Groups/Members.html:52 html/Ticket/Elements/EditLinks:33 html/Ticket/Elements/EditPeople:46 html/User/Groups/Members.html:55
 msgid "(Check box to delete)"
 msgstr "(Пометьте то, что хотите удалить)"
 
-#: NOT FOUND IN SOURCE
-msgid "(Check boxes to delete)"
-msgstr ""
-
 #: html/Ticket/Create.html:178
 msgid "(Enter ticket ids or URLs, seperated with spaces)"
 msgstr "(Введите номера или ��ылки на тикеты. �е�колько тикетов раздел�ют�� пробелами.)"
@@ -283,15 +256,11 @@ msgstr "(Введите номера или ��ылки на тикеты. �е
 #. ($RT::CorrespondAddress)
 #. ($RT::CommentAddress)
 msgid "(If left blank, will default to %1"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "(No Value)"
-msgstr ""
+msgstr "(Е�ли пу�тое, то по умолчанию равно %1"
 
 #: html/Admin/Elements/EditCustomFields:33 html/Admin/Elements/ListGlobalCustomFields:32
 msgid "(No custom fields)"
-msgstr ""
+msgstr "(�ет дополнительных полей)"
 
 #: html/Admin/Groups/Members.html:50 html/User/Groups/Members.html:53
 msgid "(No members)"
@@ -303,11 +272,11 @@ msgstr "(�ет �криптов)"
 
 #: html/Admin/Elements/EditTemplates:31
 msgid "(No templates)"
-msgstr ""
+msgstr "(�ет шаблонов)"
 
 #: html/Ticket/Update.html:85
 msgid "(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)"
-msgstr ""
+msgstr "(�а �ти адре�а [разделенные зап�той] отправл�ют�� копии �ообщени�. �дре�а <b>не</b> �охран�ют�� дл� по�ледующих уведомлений.)"
 
 #: NOT FOUND IN SOURCE
 msgid "(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will recieve future updates.)"
@@ -315,11 +284,11 @@ msgstr "(�а �ти адре�а [разделенные зап�той] отп
 
 #: html/Ticket/Create.html:79
 msgid "(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <b>will</b> receive future updates.)"
-msgstr ""
+msgstr "(�а �ти адре�а [разделенные зап�той] отправл�ют�� копии �ообщени�. �дре�а <b>�охран�ют��</b> дл� по�ледующих уведомлений.)"
 
 #: html/Ticket/Update.html:81
 msgid "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)"
-msgstr ""
+msgstr "(�а �ти адре�а [разделенные зап�той] отправл�ют�� копии �ообщени�. �дре�а <b>не</b> �охран�ют�� дл� по�ледующих уведомлений.)"
 
 #: NOT FOUND IN SOURCE
 msgid "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will recieve future updates.)"
@@ -327,7 +296,7 @@ msgstr "(�а �ти адре�а [разделенные зап�той] отп
 
 #: html/Ticket/Create.html:69
 msgid "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)"
-msgstr ""
+msgstr "(�а �ти адре�а [разделенные зап�той] отправл�ют�� копии �ообщени�. �дре�а <b>�охран�ют��</b> дл� по�ледующих уведомлений.)"
 
 #: html/Admin/Groups/index.html:33 html/User/Groups/index.html:33
 msgid "(empty)"
@@ -335,7 +304,7 @@ msgstr "(пу�то)"
 
 #: html/Admin/Users/index.html:39
 msgid "(no name listed)"
-msgstr ""
+msgstr "(не указано имен)"
 
 #: html/Elements/MyRequests:43 html/Elements/MyTickets:45
 msgid "(no subject)"
@@ -351,15 +320,11 @@ msgstr "(только один тикет)"
 
 #: html/Elements/MyRequests:52 html/Elements/MyTickets:55
 msgid "(pending approval)"
-msgstr ""
+msgstr "(в ожидании визы)"
 
 #: html/Elements/MyRequests:54 html/Elements/MyTickets:57
 msgid "(pending other tickets)"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "(requestor's group)"
-msgstr ""
+msgstr "(в ожидании других тикетов)"
 
 #: html/Admin/Users/Modify.html:50
 msgid "(required)"
@@ -367,7 +332,7 @@ msgstr "(требует��)"
 
 #: html/Ticket/Elements/ShowTransaction:105
 msgid "(untitled)"
-msgstr ""
+msgstr "(без названи�)"
 
 #: NOT FOUND IN SOURCE
 msgid "25 highest priority tickets I own..."
@@ -390,29 +355,9 @@ msgstr ""
 msgid "<input type=\"submit\" value=\"New ticket in\">&nbsp;%1"
 msgstr "<input type=\"submit\" value=\"Создать тикет в очереди\">&nbsp;%1"
 
-#: NOT FOUND IN SOURCE
-msgid "??????"
-msgstr ""
-
 #: etc/initialdata:203
 msgid "A blank template"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "ACE Deleted"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "ACE Loaded"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "ACE could not be deleted"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "ACE could not be found"
-msgstr ""
+msgstr "Пу�той шаблон"
 
 #: lib/RT/ACE_Overlay.pm:157 lib/RT/Principal_Overlay.pm:181
 msgid "ACE not found"
@@ -428,7 +373,7 @@ msgstr "Прекращаем работу во избежание нежелат
 
 #: html/User/Elements/Tabs:32
 msgid "About me"
-msgstr ""
+msgstr "Обо мне"
 
 #: html/Admin/Users/Modify.html:80
 msgid "Access control"
@@ -441,7 +386,7 @@ msgstr "Дей�твие"
 #: lib/RT/Scrip_Overlay.pm:147
 #. ($args{'ScripAction'})
 msgid "Action %1 not found"
-msgstr ""
+msgstr "дей�твие %1 не найдено"
 
 #: bin/rt-crontool:123
 msgid "Action committed."
@@ -461,35 +406,12 @@ msgstr "Добавить копию"
 
 #: html/Ticket/Create.html:114 html/Ticket/Update.html:100
 msgid "Add More Files"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Add Next State"
-msgstr ""
+msgstr "Добавить еще файлы"
 
 #: html/Search/Bulk.html:88
 msgid "Add Requestor"
 msgstr "Добавить про�ител�"
 
-#: NOT FOUND IN SOURCE
-msgid "Add a Scrip to this queue"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Add a Scrip which will apply to all queues"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Add a keyword selection to this queue"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Add a new a global scrip"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Add a scrip to this queue"
-msgstr ""
 
 #: html/Admin/Global/Scrip.html:55
 msgid "Add a scrip which will apply to all queues"
@@ -507,10 +429,6 @@ msgstr "Добавить пользователей"
 msgid "Add new watchers"
 msgstr "Добавить наблюдателей"
 
-#: NOT FOUND IN SOURCE
-msgid "AddNextState"
-msgstr ""
-
 #: lib/RT/Queue_Overlay.pm:643
 #. ($args{'Type'})
 msgid "Added principal as a %1 for this queue"
@@ -535,7 +453,7 @@ msgstr "�дмини�тративна� копи�"
 
 #: etc/initialdata:274
 msgid "Admin Comment"
-msgstr ""
+msgstr "Комментарий админа"
 
 #: etc/initialdata:256
 msgid "Admin Correspondence"
@@ -561,22 +479,10 @@ msgstr "Группы"
 msgid "Admin/Queue/Basics"
 msgstr "Параметры очереди"
 
-#: NOT FOUND IN SOURCE
-msgid "AdminAllPersonalGroups"
-msgstr ""
-
 #: etc/initialdata:56 html/Ticket/Elements/ShowPeople:39 html/Ticket/Update.html:50 lib/RT/ACE_Overlay.pm:89
 msgid "AdminCc"
 msgstr "�дмини�тративна� копи�"
 
-#: NOT FOUND IN SOURCE
-msgid "AdminComment"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "AdminCorrespondence"
-msgstr ""
-
 #: lib/RT/Queue_Overlay.pm:72
 msgid "AdminCustomFields"
 msgstr ""
@@ -605,45 +511,21 @@ msgstr ""
 msgid "Administrative Cc"
 msgstr "�дмини�тративна� копи�"
 
-#: NOT FOUND IN SOURCE
-msgid "Admins"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Advanced Search"
-msgstr ""
-
 #: html/Elements/SelectDateRelation:36
 msgid "After"
 msgstr "По�ле"
 
-#: NOT FOUND IN SOURCE
-msgid "Age"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Alias"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Alias for"
-msgstr ""
-
 #: html/Admin/Elements/EditCustomFields:96
 msgid "All Custom Fields"
-msgstr ""
+msgstr "В�е дополнительные пол�"
 
 #: html/Admin/Queues/index.html:53
 msgid "All Queues"
 msgstr "В�е очереди"
 
-#: NOT FOUND IN SOURCE
-msgid "Always sends a message to the requestors independent of message sender"
-msgstr ""
-
 #: html/Elements/Tabs:58
 msgid "Approval"
-msgstr ""
+msgstr "Виза"
 
 #: html/Approvals/Display.html:46 html/Approvals/Elements/Approve:27 html/Approvals/Elements/ShowDependency:42 html/Approvals/index.html:65
 #. ($Ticket->Id, $Ticket->Subject)
@@ -663,14 +545,6 @@ msgstr "Виза #%1: Примечани� не �охранены из-за о
 msgid "Approval #%1: Notes recorded"
 msgstr "Виза #%1: Примечани� запи�аны"
 
-#: NOT FOUND IN SOURCE
-msgid "Approval Details"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Approval diagram"
-msgstr ""
-
 #: html/Approvals/Elements/Approve:45
 msgid "Approve"
 msgstr "Завизировать"
@@ -701,7 +575,7 @@ msgstr "Вложить файл"
 
 #: html/Ticket/Create.html:98 html/Ticket/Update.html:89
 msgid "Attached file"
-msgstr ""
+msgstr "Вложенный файл"
 
 #: html/SelfService/Attachment/dhandler:36
 msgid "Attachment '%1' could not be loaded"
@@ -723,25 +597,17 @@ msgstr "Вложени�"
 msgid "Aug."
 msgstr "�вг."
 
-#: NOT FOUND IN SOURCE
-msgid "August"
-msgstr ""
-
 #: html/Admin/Elements/ModifyUser:66
 msgid "AuthSystem"
 msgstr "Тип реги�трации"
 
 #: etc/initialdata:206
 msgid "Autoreply"
-msgstr ""
+msgstr "�втоответ"
 
 #: etc/initialdata:72
 msgid "Autoreply To Requestors"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "AutoreplyToRequestors"
-msgstr ""
+msgstr "�втоответ инициатору запро�а"
 
 #: NOT FOUND IN SOURCE
 msgid "Bad PGP Signature: %1\\n"
@@ -1007,9 +873,9 @@ msgstr "�е могу �оздать пользовател�"
 
 #: NOT FOUND IN SOURCE
 msgid "Could not create watcher for requestor"
-msgstr ""
+msgstr "�е могу �оздать наблюдател� дл� инициатора запро�а"
 
-#: NOT FOUND IN SOURCE
+#: NOT FOUND IN SOURC�е могу �оздать наблюдател� дл� инициатора запро�аE
 msgid "Could not find a ticket with id %1"
 msgstr "�е могу найти тикет по идентификатору %1"
 
@@ -1084,7 +950,7 @@ msgstr "�е найти �того значени�"
 
 #: NOT FOUND IN SOURCE
 msgid "Couldn't find that watcher"
-msgstr ""
+msgstr "�е могу найти данного наблюдател�"
 
 #: NOT FOUND IN SOURCE
 msgid "Couldn't find user\\n"
@@ -1163,11 +1029,11 @@ msgstr "Добавить поле"
 #: html/Admin/Queues/CustomField.html:48
 #. ($QueueObj->Name())
 msgid "Create a CustomField for queue %1"
-msgstr ""
+msgstr "Создать дополнительное поле дл� очереди 1"
 
 #: html/Admin/Global/CustomField.html:48
 msgid "Create a CustomField which applies to all queues"
-msgstr ""
+msgstr "Создать дополнительное поле дл� в�ех очередей"
 
 #: NOT FOUND IN SOURCE
 msgid "Create a new Custom Field"
@@ -1272,7 +1138,7 @@ msgstr ""
 
 #: lib/RT/Queue_Overlay.pm:84
 msgid "CreateTicket"
-msgstr ""
+msgstr "Создать тикет"
 
 #: html/Elements/SelectDateType:26 html/Ticket/Elements/ShowDates:27 lib/RT/Ticket_Overlay.pm:1167
 msgid "Created"
@@ -1305,7 +1171,7 @@ msgstr "Текущие права"
 
 #: html/Search/Listing.html:71
 msgid "Current search criteria"
-msgstr ""
+msgstr "Текущие критерии пои�ка"
 
 #: html/Admin/Queues/People.html:41 html/Ticket/Elements/EditPeople:45
 msgid "Current watchers"
@@ -1314,7 +1180,7 @@ msgstr "Текущие наблюдатели"
 #: html/Admin/Global/CustomField.html:55
 #. ($CustomField)
 msgid "Custom Field #%1"
-msgstr ""
+msgstr "Дополнительное поле #%1"
 
 #: html/Admin/Elements/QueueTabs:53 html/Admin/Elements/SystemTabs:40 html/Admin/Global/index.html:50 html/Ticket/Elements/ShowSummary:35
 msgid "Custom Fields"
@@ -1397,21 +1263,13 @@ msgstr "Даты"
 msgid "Dec."
 msgstr "Дек."
 
-#: NOT FOUND IN SOURCE
-msgid "December"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Default Autoresponse Template"
-msgstr ""
-
 #: etc/initialdata:207
 msgid "Default Autoresponse template"
-msgstr ""
+msgstr "Шаблон автоответа по умолчанию"
 
 #: etc/initialdata:275
 msgid "Default admin comment template"
-msgstr ""
+msgstr "Шаблон ответа админа по умолчанию"
 
 #: etc/initialdata:257
 msgid "Default admin correspondence template"
@@ -1423,7 +1281,7 @@ msgstr ""
 
 #: etc/initialdata:238
 msgid "Default transaction template"
-msgstr ""
+msgstr "Шаблон транзакции по умолчанию"
 
 #: lib/RT/Transaction_Overlay.pm:645
 #. ($type, $self->Field, $self->OldValue, $self->NewValue)
@@ -1436,7 +1294,7 @@ msgstr "Передача прав"
 
 #: lib/RT/System.pm:63
 msgid "Delegate specific rights which have been granted to you."
-msgstr ""
+msgstr "Делегирование отдельных прав, которые вам даны."
 
 #: lib/RT/System.pm:63
 msgid "DelegateRights"
@@ -1444,15 +1302,11 @@ msgstr ""
 
 #: html/User/Elements/Tabs:38
 msgid "Delegation"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Delete"
-msgstr ""
+msgstr "Делегирование прав"
 
 #: lib/RT/Queue_Overlay.pm:90
 msgid "Delete tickets"
-msgstr ""
+msgstr "Удаление тикетов"
 
 #: lib/RT/Queue_Overlay.pm:90
 msgid "DeleteTicket"
@@ -1470,14 +1324,6 @@ msgstr "Удаление �того объекта нарушит ��ылочн
 msgid "Deleting this object would violate referential integrity"
 msgstr "Удаление �того объекта нарушит ��ылочную цело�тно�ть"
 
-#: NOT FOUND IN SOURCE
-msgid "Deleting this object would violate referential integrity."
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Deleting this object would violate referential integrity. That's bad."
-msgstr ""
-
 #: html/Approvals/Elements/Approve:46
 msgid "Deny"
 msgstr "Отказать"
@@ -1549,7 +1395,7 @@ msgstr "�е обновл�ть �ту �траницу"
 
 #: html/Search/Elements/PickRestriction:114
 msgid "Don't show search results"
-msgstr ""
+msgstr "�е показывать результаты пои�ка"
 
 #: html/Ticket/Elements/ShowTransaction:105
 msgid "Download"
@@ -1588,7 +1434,7 @@ msgstr "Изменение �в�зей"
 #: html/Admin/Queues/Templates.html:41
 #. ($QueueObj->Name)
 msgid "Edit Templates for queue %1"
-msgstr ""
+msgstr "Редактировать шаблоны дл� очереди %1"
 
 #: NOT FOUND IN SOURCE
 msgid "Edit keywords"
@@ -1658,11 +1504,11 @@ msgstr "EmailEncoding"
 
 #: html/Admin/Elements/EditCustomField:36
 msgid "Enabled (Unchecking this box disables this custom field)"
-msgstr ""
+msgstr "Разрешено (�н�тие отметки запрещает данное дополнительное поле)"
 
 #: html/Admin/Groups/Modify.html:53 html/User/Groups/Modify.html:53
 msgid "Enabled (Unchecking this box disables this group)"
-msgstr ""
+msgstr "Разрешено (�н�тие отметки запрещает данную группу)"
 
 #: html/Admin/Queues/Modify.html:84
 msgid "Enabled (Unchecking this box disables this queue)"
@@ -1670,7 +1516,7 @@ msgstr "Включена (Сн�та� галочка означает откл
 
 #: html/Admin/Elements/EditCustomFields:99
 msgid "Enabled Custom Fields"
-msgstr ""
+msgstr "Разрешенные дополнительные пол�"
 
 #: html/Admin/Queues/index.html:56
 msgid "Enabled Queues"
@@ -1683,11 +1529,11 @@ msgstr "Включен �тату� %1"
 
 #: lib/RT/CustomField_Overlay.pm:361
 msgid "Enter multiple values"
-msgstr ""
+msgstr "Введите не�колько значений"
 
 #: lib/RT/CustomField_Overlay.pm:358
 msgid "Enter one value"
-msgstr ""
+msgstr "Введите одно значение"
 
 #: html/Ticket/Elements/EditLinks:112
 msgid "Enter tickets or URIs to link tickets to. Seperate multiple entries with spaces."
@@ -1697,10 +1543,6 @@ msgstr "Введите номера или ��ылки на тикеты. �е
 msgid "Error"
 msgstr "Ошибка"
 
-#: NOT FOUND IN SOURCE
-msgid "Error adding watcher"
-msgstr ""
-
 #: lib/RT/Queue_Overlay.pm:555
 msgid "Error in parameters to Queue->AddWatcher"
 msgstr "Ошибка в параметрах Queue->AddWatcher"
@@ -1772,7 +1614,7 @@ msgstr ""
 
 #: html/Admin/Queues/People.html:61 html/Ticket/Elements/EditPeople:34
 msgid "Find group whose"
-msgstr ""
+msgstr "�айти группы, у которых"
 
 #: html/Elements/Quicksearch:25
 msgid "Find new/open tickets"
@@ -1784,11 +1626,7 @@ msgstr "�айти людей, у которых"
 
 #: html/Search/Listing.html:108
 msgid "Find tickets"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Finish Approval"
-msgstr ""
+msgstr "Пои�к тикетов"
 
 #: html/Ticket/Elements/Tabs:58
 msgid "First"
@@ -1887,7 +1725,7 @@ msgstr ""
 
 #: html/Ticket/Elements/AddWatchers:46 html/User/Elements/DelegateRights:78
 msgid "Group"
-msgstr ""
+msgstr "Групповые"
 
 #: NOT FOUND IN SOURCE
 msgid "Group %1 %2: %3"
@@ -1901,10 +1739,6 @@ msgstr "Права группы"
 msgid "Group already has member"
 msgstr "Пользователь уже входит в группу"
 
-#: NOT FOUND IN SOURCE
-msgid "Group could not be created."
-msgstr ""
-
 #: html/Admin/Groups/Modify.html:77
 #. ($create_msg)
 msgid "Group could not be created: %1"
@@ -1998,7 +1832,7 @@ msgstr ""
 
 #: html/Admin/Elements/EditCustomFields:74
 msgid "Include disabled custom fields in listing."
-msgstr ""
+msgstr "Включать отключенные дополнительные пол� в �пи�ок."
 
 #: html/Admin/Queues/index.html:43
 msgid "Include disabled queues in listing."
@@ -2357,7 +2191,7 @@ msgstr "MobilePhone"
 
 #: lib/RT/Queue_Overlay.pm:70
 msgid "Modify Access Control List"
-msgstr ""
+msgstr "Изменить �пи�ок контрол� до�тупа"
 
 #: NOT FOUND IN SOURCE
 msgid "Modify Custom Field %1"
@@ -2365,23 +2199,15 @@ msgstr "Изменение дополнительного пол� %1"
 
 #: html/Admin/Global/CustomFields.html:44 html/Admin/Global/index.html:51
 msgid "Modify Custom Fields which apply to all queues"
-msgstr ""
+msgstr "Изменить дополнительные пол�, примен�емые кл в�ем очеред�м"
 
 #: lib/RT/Queue_Overlay.pm:73
 msgid "Modify Scrip templates for this queue"
-msgstr ""
+msgstr "Изменить шаблоны �криплетов дл� данной очереди"
 
 #: lib/RT/Queue_Overlay.pm:76
 msgid "Modify Scrips for this queue"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Modify System ACLS"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Modify Template %1"
-msgstr ""
+msgstr "Изменить �криплеты дл� данной очереди"
 
 #: html/Admin/Queues/CustomField.html:45
 #. ($QueueObj->Name())
@@ -2401,10 +2227,6 @@ msgstr "Изменить �крипт дл� очереди %1"
 msgid "Modify a scrip which applies to all queues"
 msgstr "Изменение �крипта, который дей�твует дл� в�ех очередей"
 
-#: NOT FOUND IN SOURCE
-msgid "Modify dates for # %1"
-msgstr ""
-
 #: html/Ticket/ModifyDates.html:25 html/Ticket/ModifyDates.html:29
 #. ($TicketObj->Id)
 msgid "Modify dates for #%1"
@@ -2423,29 +2245,18 @@ msgstr "Изменение глобальных прав группы"
 msgid "Modify global group rights."
 msgstr "Изменение глобальных прав группы"
 
-#: NOT FOUND IN SOURCE
-msgid "Modify global rights for groups"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Modify global rights for users"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Modify global scrips"
-msgstr ""
 
 #: html/Admin/Global/UserRights.html:25 html/Admin/Global/UserRights.html:28 html/Admin/Global/index.html:60
 msgid "Modify global user rights"
-msgstr ""
+msgstr "Изменение глобальных прав пользовател�"
 
 #: html/Admin/Global/UserRights.html:33
 msgid "Modify global user rights."
-msgstr "Изменение глобальных прав пользовател�"
+msgstr "Изменение глобальных прав пользовател�."
 
 #: lib/RT/Group_Overlay.pm:146
 msgid "Modify group metadata or delete group"
-msgstr ""
+msgstr "Изменение метаданных группы или ее удаление"
 
 #: html/Admin/Groups/GroupRights.html:25 html/Admin/Groups/GroupRights.html:29 html/Admin/Groups/GroupRights.html:35
 #. ($GroupObj->Name)
@@ -2493,7 +2304,7 @@ msgstr "Изменение шаблона %1"
 
 #: html/Admin/Global/Templates.html:44
 msgid "Modify templates which apply to all queues"
-msgstr ""
+msgstr "Изменить шаблоны, которые примен�ют�� ко в�ем очеред�м"
 
 #: html/Admin/Groups/Modify.html:87 html/User/Groups/Modify.html:86
 #. ($Group->Name)
@@ -2502,7 +2313,7 @@ msgstr "�а�тройки дл� группы %1"
 
 #: lib/RT/Queue_Overlay.pm:71
 msgid "Modify the queue watchers"
-msgstr ""
+msgstr "Изменить очередь наблюдателей"
 
 #: html/Admin/Users/Modify.html:236
 #. ($UserObj->Name)
@@ -2521,7 +2332,7 @@ msgstr "Изменение тикета # %1"
 
 #: lib/RT/Queue_Overlay.pm:88
 msgid "Modify tickets"
-msgstr ""
+msgstr "Изменить тикеты"
 
 #: html/Admin/Groups/UserRights.html:25 html/Admin/Groups/UserRights.html:29 html/Admin/Groups/UserRights.html:35
 #. ($GroupObj->Name)
@@ -2596,7 +2407,7 @@ msgstr "Мои визы"
 
 #: html/Approvals/index.html:25 html/Approvals/index.html:26
 msgid "My approvals"
-msgstr ""
+msgstr "Мои визы"
 
 #: html/Admin/Elements/AddCustomFieldValue:26 html/Admin/Elements/EditCustomField:32 html/Admin/Elements/ModifyTemplate:28 html/Admin/Elements/ModifyUser:30 html/Admin/Groups/Modify.html:44 html/Elements/SelectGroups:26 html/Elements/SelectUsers:28 html/User/Groups/Modify.html:44
 msgid "Name"
@@ -2606,10 +2417,6 @@ msgstr "Им�"
 msgid "Name in use"
 msgstr "Им� уже и�пользует��"
 
-#: NOT FOUND IN SOURCE
-msgid "Need approval from system administrator"
-msgstr ""
-
 #: html/Ticket/Elements/ShowDates:52
 msgid "Never"
 msgstr ""
@@ -2632,15 +2439,15 @@ msgstr "�овые �в�зи"
 
 #: html/Ticket/Elements/Tabs:36
 msgid "New Search"
-msgstr ""
+msgstr "�овый пои�к"
 
 #: html/Admin/Global/CustomField.html:41 html/Admin/Global/CustomFields.html:39 html/Admin/Queues/CustomField.html:52 html/Admin/Queues/CustomFields.html:40
 msgid "New custom field"
-msgstr ""
+msgstr "�овое дополнительное поле"
 
 #: html/Admin/Elements/GroupTabs:54 html/User/Elements/GroupTabs:52
 msgid "New group"
-msgstr ""
+msgstr "�ова� группа"
 
 #: html/SelfService/Prefs.html:32
 msgid "New password"
@@ -2652,7 +2459,7 @@ msgstr "Отправлено �ообщение � новым паролем"
 
 #: html/Admin/Elements/QueueTabs:70
 msgid "New queue"
-msgstr ""
+msgstr "�ова� очередь"
 
 #: html/SelfService/Elements/Tabs:63
 msgid "New request"
@@ -2664,7 +2471,7 @@ msgstr "�овые права"
 
 #: html/Admin/Global/Scrip.html:40 html/Admin/Global/Scrips.html:39 html/Admin/Queues/Scrip.html:43 html/Admin/Queues/Scrips.html:53
 msgid "New scrip"
-msgstr ""
+msgstr "�овый �криплет"
 
 #: NOT FOUND IN SOURCE
 msgid "New search"
@@ -2672,7 +2479,7 @@ msgstr "�овый пои�к"
 
 #: html/Admin/Global/Template.html:60 html/Admin/Global/Templates.html:39 html/Admin/Queues/Template.html:58 html/Admin/Queues/Templates.html:46
 msgid "New template"
-msgstr ""
+msgstr "�овый шаблон"
 
 #: lib/RT/Ticket_Overlay.pm:2771
 msgid "New ticket doesn't exist"
@@ -2680,7 +2487,7 @@ msgstr "�овый тикет не �уще�твует"
 
 #: html/Admin/Elements/UserTabs:52
 msgid "New user"
-msgstr ""
+msgstr "�овый пользователь"
 
 #: html/Admin/Elements/CreateUserCalled:26
 msgid "New user called"
@@ -2954,7 +2761,7 @@ msgstr "�а"
 
 #: etc/initialdata:155
 msgid "On Comment"
-msgstr ""
+msgstr "�а комментарий"
 
 #: etc/initialdata:148
 msgid "On Correspond"
@@ -2962,15 +2769,15 @@ msgstr ""
 
 #: etc/initialdata:137
 msgid "On Create"
-msgstr ""
+msgstr "�а �оздание"
 
 #: etc/initialdata:169
 msgid "On Owner Change"
-msgstr ""
+msgstr "�а изменение владельца"
 
 #: etc/initialdata:177
 msgid "On Queue Change"
-msgstr ""
+msgstr "�а изменение очереди"
 
 #: etc/initialdata:183
 msgid "On Resolve"
@@ -2978,11 +2785,11 @@ msgstr ""
 
 #: etc/initialdata:161
 msgid "On Status Change"
-msgstr ""
+msgstr "на изменение �тату�а"
 
 #: etc/initialdata:142
 msgid "On Transaction"
-msgstr ""
+msgstr "�а транзакцию"
 
 #: html/Approvals/Elements/PendingMyApproval:50
 #. ("<input size='15' value='".( $created_after->Unix >0 && $created_after->ISO)."' name='CreatedAfter'>")
@@ -3108,7 +2915,7 @@ msgstr "В до�тупе отказано"
 
 #: html/User/Elements/Tabs:35
 msgid "Personal Groups"
-msgstr ""
+msgstr "Личные группы"
 
 #: html/User/Groups/index.html:30 html/User/Groups/index.html:40
 msgid "Personal groups"
@@ -3169,7 +2976,7 @@ msgstr "Приоритет начинает�� �"
 
 #: etc/initialdata:25
 msgid "Privileged"
-msgstr ""
+msgstr "Привилегированные"
 
 #: html/Admin/Users/Modify.html:271 html/User/Prefs.html:163
 #. (loc_fuzzy($msg))
@@ -3299,7 +3106,7 @@ msgstr "Самооб�луживание RT / Закрытые тикеты"
 
 #: html/index.html:25 html/index.html:28
 msgid "RT at a glance"
-msgstr ""
+msgstr "Обзор RT"
 
 #: NOT FOUND IN SOURCE
 msgid "RT couldn't authenticate you"
@@ -3320,11 +3127,7 @@ msgstr "RT не �мог проверить �ту подпи�ь PGP. \\n"
 #: html/Elements/PageLayout:26
 #. ($RT::rtname)
 msgid "RT for %1"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "RT for %1: %2"
-msgstr ""
+msgstr "RT дл� %1"
 
 #: NOT FOUND IN SOURCE
 msgid "RT has proccessed your commands"
@@ -3602,39 +3405,39 @@ msgstr ""
 
 #: html/Admin/Elements/GroupTabs:52 html/User/Elements/GroupTabs:50
 msgid "Select group"
-msgstr ""
+msgstr "Выбрать группу"
 
 #: lib/RT/CustomField_Overlay.pm:355
 msgid "Select multiple values"
-msgstr ""
+msgstr "Выбрать не�колько значений"
 
 #: lib/RT/CustomField_Overlay.pm:352
 msgid "Select one value"
-msgstr ""
+msgstr "Выбрать одно значение"
 
 #: html/Admin/Elements/QueueTabs:67
 msgid "Select queue"
-msgstr ""
+msgstr "Выбрать очередь"
 
 #: html/Admin/Global/Scrip.html:37 html/Admin/Global/Scrips.html:36 html/Admin/Queues/Scrip.html:40 html/Admin/Queues/Scrips.html:50
 msgid "Select scrip"
-msgstr ""
+msgstr "Выбрать �криплет"
 
 #: html/Admin/Global/Template.html:57 html/Admin/Global/Templates.html:36 html/Admin/Queues/Template.html:55
 msgid "Select template"
-msgstr ""
+msgstr "Выбрать шаблон"
 
 #: html/Admin/Elements/UserTabs:49
 msgid "Select user"
-msgstr ""
+msgstr "Выбрать пользовател�"
 
 #: lib/RT/CustomField_Overlay.pm:36
 msgid "SelectMultiple"
-msgstr ""
+msgstr "Выбрать не�колько"
 
 #: lib/RT/CustomField_Overlay.pm:35
 msgid "SelectSingle"
-msgstr ""
+msgstr "Выбрать одно"
 
 #: html/SelfService/index.html:25
 msgid "Self Service"
@@ -3642,15 +3445,15 @@ msgstr "Самооб�луживание"
 
 #: etc/initialdata:114
 msgid "Send mail to all watchers"
-msgstr ""
+msgstr "Отправить �ообщение в�ем наблюдател�м"
 
 #: etc/initialdata:110
 msgid "Send mail to all watchers as a \"comment\""
-msgstr ""
+msgstr "Отправить �ообщение в�ем наблюдател�м как \"комментарий\""
 
 #: etc/initialdata:105
 msgid "Send mail to requestors and Ccs"
-msgstr ""
+msgstr "Отправить �ообщение в�ем инициаторам запро�а и CCs"
 
 #: etc/initialdata:100
 msgid "Send mail to requestors and Ccs as a comment"
@@ -3680,14 +3483,6 @@ msgstr ""
 msgid "Sep."
 msgstr "Сен."
 
-#: NOT FOUND IN SOURCE
-msgid "September"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Show Results"
-msgstr "И�кать"
-
 #: html/Approvals/Elements/PendingMyApproval:44
 msgid "Show approved requests"
 msgstr "Показать завизированные запро�ы"
@@ -3710,15 +3505,15 @@ msgstr "Показать ожидающие запро�ы"
 
 #: html/Approvals/Elements/PendingMyApproval:46
 msgid "Show requests awaiting other approvals"
-msgstr ""
+msgstr "Показать запро�ы, ждущие других виз"
 
 #: lib/RT/Queue_Overlay.pm:81
 msgid "Show ticket private commentary"
-msgstr ""
+msgstr "Показать приватные комментарии по тикету"
 
 #: lib/RT/Queue_Overlay.pm:79
 msgid "Show ticket summaries"
-msgstr ""
+msgstr "Показать общую информацию по запро�у"
 
 #: lib/RT/Queue_Overlay.pm:69
 msgid "ShowACL"
@@ -3822,10 +3617,6 @@ msgstr ""
 msgid "Status changed from %1 to %2"
 msgstr "Стату� изменен � %1 на %2"
 
-#: NOT FOUND IN SOURCE
-msgid "StatusChange"
-msgstr ""
-
 #: html/Ticket/Elements/Tabs:147
 msgid "Steal"
 msgstr "Отобрать"
@@ -3842,16 +3633,12 @@ msgstr "Тема"
 #: docs/design_docs/string-extraction-guide.txt:89 lib/RT/Transaction_Overlay.pm:611
 #. ($self->Data)
 msgid "Subject changed to %1"
-msgstr ""
+msgstr "Тема изменена на %1"
 
 #: html/Elements/Submit:59
 msgid "Submit"
 msgstr "Готово"
 
-#: NOT FOUND IN SOURCE
-msgid "Submit Workflow"
-msgstr ""
-
 #: lib/RT/Group_Overlay.pm:749
 msgid "Succeeded"
 msgstr ""
@@ -3862,24 +3649,16 @@ msgstr "В�к."
 
 #: lib/RT/System.pm:54
 msgid "SuperUser"
-msgstr ""
+msgstr "�дмини�тратор"
 
 #: html/User/Elements/DelegateRights:77
 msgid "System"
-msgstr ""
+msgstr "Си�темные"
 
 #: html/Admin/Elements/SelectRights:81 lib/RT/ACE_Overlay.pm:567 lib/RT/Interface/Web.pm:757 lib/RT/Interface/Web.pm:790
 msgid "System Error"
 msgstr "Ошибка �и�темы"
 
-#: NOT FOUND IN SOURCE
-msgid "System Error. Right not granted."
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "System Error. right not granted"
-msgstr ""
-
 #: lib/RT/ACE_Overlay.pm:616
 msgid "System error. Right not delegated."
 msgstr "Ошибка �и�темы. Право не было делегировано."
@@ -3888,17 +3667,13 @@ msgstr "Ошибка �и�темы. Право не было делегиров
 msgid "System error. Right not granted."
 msgstr "Ошибка �и�темы. Право не было выдано."
 
-#: NOT FOUND IN SOURCE
-msgid "System error. Unable to grant rights."
-msgstr ""
-
 #: html/Admin/Global/GroupRights.html:35 html/Admin/Groups/GroupRights.html:37 html/Admin/Queues/GroupRights.html:36
 msgid "System groups"
 msgstr "Си�темные группы"
 
 #: etc/initialdata:41 etc/initialdata:47 etc/initialdata:53
 msgid "SystemRolegroup for internal use"
-msgstr ""
+msgstr "Си�темна� группа дл� внутреннего и�пользовани�"
 
 #: lib/RT/CurrentUser.pm:320
 msgid "TEST_STRING"
@@ -3919,11 +3694,11 @@ msgstr "Шаблон"
 #: html/Admin/Global/Template.html:91 html/Admin/Queues/Template.html:90
 #. ($TemplateObj->Id())
 msgid "Template #%1"
-msgstr ""
+msgstr "Шаблон #%1"
 
 #: html/Admin/Elements/EditTemplates:89
 msgid "Template deleted"
-msgstr ""
+msgstr "Шаблон удален"
 
 #: lib/RT/Scrip_Overlay.pm:153
 msgid "Template not found"
@@ -3947,7 +3722,7 @@ msgstr "Шаблоны дл� %1\\n"
 
 #: lib/RT/Interface/Web.pm:858
 msgid "That is already the current value"
-msgstr ""
+msgstr "Это уже текущее значение"
 
 #: lib/RT/CustomField_Overlay.pm:178
 msgid "That is not a value for this custom field"
@@ -4013,10 +3788,6 @@ msgstr "Этот пользователь теперь имеет в�е пол
 msgid "That user is now unprivileged"
 msgstr "Этот пользователь теперь не имеет полномочий"
 
-#: NOT FOUND IN SOURCE
-msgid "That user is now unprivilegedileged"
-msgstr ""
-
 #: lib/RT/Ticket_Overlay.pm:2944
 msgid "That user may not own tickets in that queue"
 msgstr "Этот пользователь не может владеть тикетами из �той очереди"
@@ -4051,15 +3822,15 @@ msgstr "Эти команды не были и�полнены:\\n\\n"
 
 #: lib/RT/Interface/Web.pm:861
 msgid "The new value has been set."
-msgstr ""
+msgstr "�овое значение у�тановлено"
 
 #: lib/RT/ACE_Overlay.pm:86
 msgid "The owner of a ticket"
-msgstr ""
+msgstr "Владелец тикета"
 
 #: lib/RT/ACE_Overlay.pm:87
 msgid "The requestor of a ticket"
-msgstr ""
+msgstr "Кто отправил тикет"
 
 #: html/Admin/Elements/EditUserComments:26
 msgid "These comments aren't generally visible to the user"
@@ -4080,7 +3851,7 @@ msgstr "Похоже, что �та транзакци� не имеет инф
 #: html/Ticket/Elements/ShowRequestor:47
 #. ($rows)
 msgid "This user's %1 highest priority tickets"
-msgstr ""
+msgstr "%1 тикетов мак�имального приоритета �того пользовател�"
 
 #: NOT FOUND IN SOURCE
 msgid "This user's 25 highest priority tickets"
@@ -4090,18 +3861,6 @@ msgstr "25 важнейших тикетов пользовател�..."
 msgid "Thu."
 msgstr "Чтв."
 
-#: NOT FOUND IN SOURCE
-msgid "Ticket"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Ticket # %1  %2"
-msgstr "Тикет # %1  %2"
-
-#: NOT FOUND IN SOURCE
-msgid "Ticket # %1 Jumbo update: %2"
-msgstr ""
-
 #: html/Ticket/ModifyAll.html:25 html/Ticket/ModifyAll.html:29
 #. ($Ticket->Id, $Ticket->Subject)
 msgid "Ticket #%1 Jumbo update: %2"
@@ -4154,7 +3913,7 @@ msgstr "Тип данных тикета"
 
 #: lib/RT/Ticket_Overlay.pm:495 lib/RT/Ticket_Overlay.pm:597
 msgid "Ticket could not be created due to an internal error"
-msgstr ""
+msgstr "Тикет не может быть �оздан из-за внутренней ошибки"
 
 #: lib/RT/Transaction_Overlay.pm:522
 msgid "Ticket created"
@@ -4172,17 +3931,13 @@ msgstr "Тикет удален"
 msgid "Ticket id not found"
 msgstr "Идентификатор тикета не найден"
 
-#: NOT FOUND IN SOURCE
-msgid "Ticket killed"
-msgstr ""
-
 #: html/REST/1.0/modify:36 html/REST/1.0/update:41
 msgid "Ticket not found"
 msgstr "Тикет не найден"
 
 #: etc/initialdata:289
 msgid "Ticket status changed"
-msgstr ""
+msgstr "Стату� тикета изменен"
 
 #: html/Ticket/Update.html:39
 msgid "Ticket watchers"
@@ -4190,7 +3945,7 @@ msgstr "�аблюдатели дл� тикета"
 
 #: html/Elements/Tabs:49
 msgid "Tickets"
-msgstr ""
+msgstr "Тикеты"
 
 #: lib/RT/Tickets_Overlay.pm:1383
 #. ($self->loc($args{'TYPE'}), ($args{'BASE'} || $args{'TICKET'}))
@@ -4231,21 +3986,17 @@ msgstr "Врем� дл� показа"
 msgid "Time worked"
 msgstr "В работе"
 
-#: NOT FOUND IN SOURCE
-msgid "TimeLeft"
-msgstr ""
-
 #: lib/RT/Ticket_Overlay.pm:1165
 msgid "TimeWorked"
-msgstr ""
+msgstr "В работе"
 
 #: bin/rt-commit-handler:402
 msgid "To generate a diff of this commit:"
-msgstr "Дл� генерации дифа �того коммита:"
+msgstr "Дл� генерации изменений �того коммита:"
 
 #: bin/rt-commit-handler:391
 msgid "To generate a diff of this commit:\\n"
-msgstr "Дл� генерации дифа �того коммита:\\n"
+msgstr "Дл� генерации изменений �того коммита:\\n"
 
 #: lib/RT/Ticket_Overlay.pm:1168
 msgid "Told"
@@ -4253,7 +4004,7 @@ msgstr "Контакт"
 
 #: etc/initialdata:237
 msgid "Transaction"
-msgstr ""
+msgstr "Транзакци�"
 
 #: lib/RT/Transaction_Overlay.pm:642
 #. ($self->Data)
@@ -4307,7 +4058,7 @@ msgstr "�е ограничено"
 
 #: etc/initialdata:32
 msgid "Unprivileged"
-msgstr ""
+msgstr "�епривилегированный"
 
 #: lib/RT/Transaction_Overlay.pm:571
 msgid "Untaken"
@@ -4361,12 +4112,12 @@ msgstr "Обновить тикет # %1"
 #: html/SelfService/Update.html:50
 #. ($Ticket->id)
 msgid "Update ticket #%1"
-msgstr "Обновить тикет # %1"
+msgstr "Обновить тикет #%1"
 
 #: html/Ticket/Update.html:135
 #. ($Ticket->id, $Ticket->Subject)
 msgid "Update ticket #%1 (%2)"
-msgstr ""
+msgstr "Обновить тикет #%1 (%2)"
 
 #: lib/RT/Interface/Web.pm:373
 msgid "Update type was neither correspondence nor comment."
@@ -4461,10 +4212,6 @@ msgstr ""
 msgid "WatchAsAdminCc"
 msgstr ""
 
-#: NOT FOUND IN SOURCE
-msgid "Watcher loaded"
-msgstr ""
-
 #: html/Admin/Elements/QueueTabs:42
 msgid "Watchers"
 msgstr "�аблюдатели"
@@ -4585,19 +4332,15 @@ msgstr "�дмини�тратор RT неправильно на�троил п
 
 #: etc/initialdata:429 etc/upgrade/2.1.71:146
 msgid "Your request has been approved by %1. Other approvals may still be pending."
-msgstr ""
+msgstr "Ваш запро� подтвердил %1. Другие подтверждени� могут продолжать находить�� в ожидании."
 
 #: etc/initialdata:463 etc/upgrade/2.1.71:180
 msgid "Your request has been approved."
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "Your request was rejected"
-msgstr ""
+msgstr "Ваш запро� подтвержден."
 
 #: etc/initialdata:384 etc/upgrade/2.1.71:101
 msgid "Your request was rejected."
-msgstr ""
+msgstr "Ваш запро� был отвергнут."
 
 #: html/autohandler:136 html/autohandler:142
 msgid "Your username or password is incorrect"
@@ -4607,10 +4350,6 @@ msgstr "Вы ввели неверное им� или пароль"
 msgid "Zip"
 msgstr "Индек�"
 
-#: NOT FOUND IN SOURCE
-msgid "[no subject]"
-msgstr ""
-
 #: html/User/Elements/DelegateRights:59
 #. ($right->PrincipalObj->Object->SelfDescription)
 msgid "as granted to %1"
@@ -4640,10 +4379,6 @@ msgstr "отправлено �ообщение"
 msgid "days"
 msgstr "дней"
 
-#: NOT FOUND IN SOURCE
-msgid "dead"
-msgstr ""
-
 #: html/Search/Listing.html:75
 msgid "delete"
 msgstr "удалить"
@@ -4664,10 +4399,6 @@ msgstr "не �одержит"
 msgid "equal to"
 msgstr "равн�ет��"
 
-#: NOT FOUND IN SOURCE
-msgid "false"
-msgstr ""
-
 #: html/Elements/SelectAttachmentField:28
 msgid "filename"
 msgstr "им� файла"
@@ -4737,10 +4468,6 @@ msgstr "нет"
 msgid "not equal to"
 msgstr "не равен"
 
-#: NOT FOUND IN SOURCE
-msgid "notlike"
-msgstr ""
-
 #: lib/RT/Queue_Overlay.pm:59
 msgid "open"
 msgstr "открыт"
@@ -4790,17 +4517,9 @@ msgstr "вызывающий компонент не указал причину
 msgid "ticket #%1 %2"
 msgstr "тикет #%1 %2"
 
-#: NOT FOUND IN SOURCE
-msgid "true"
-msgstr ""
-
 #: lib/RT/Group_Overlay.pm:216
 #. ($self->Id)
 msgid "undescribed group %1"
-msgstr ""
-
-#: NOT FOUND IN SOURCE
-msgid "undescripbed group %1"
 msgstr "неопи�анна� группа %1"
 
 #: lib/RT/Group_Overlay.pm:191
@@ -4819,8 +4538,3 @@ msgstr "� шаблоном %1"
 #: lib/RT/Date.pm:331
 msgid "years"
 msgstr "лет"
-
-#: NOT FOUND IN SOURCE
-msgid "ニック�ーム"
-msgstr ""
-
diff --git a/rt/lib/RT/I18N/zh_cn.po b/rt/lib/RT/I18N/zh_cn.po
index ededc1ac3..0f0b8da60 100644
--- a/rt/lib/RT/I18N/zh_cn.po
+++ b/rt/lib/RT/I18N/zh_cn.po
@@ -1,4 +1,4 @@
-# Traditional Chinese localization catalog for Request Tracker (RT)
+# Chinese localization catalog for Request Tracker (RT)
 msgid ""
 msgstr ""
 "Last-Translator: Autrijus Tang <autrijus@autrijus.org>\n"
@@ -7,7 +7,7 @@ msgstr ""
 "Content-Type: text/plain; charset=utf-8\n"
 "Content-Transfer-Encoding: 8bit\n"
 
-#: html/Elements/MyRequests:27 html/Elements/MyTickets:27 html/Work/Elements/MyApprovals:8 html/Work/Elements/MyRequests:9 html/Work/Elements/MyTickets:9
+#: html/Elements/MyRequests:27 html/Elements/MyTickets:27 html/Work/Elements/MyApprovals:8 html/Work/Elements/MyRequests:15 html/Work/Elements/MyTickets:15
 msgid "#"
 msgstr "#"
 
@@ -40,7 +40,7 @@ msgstr "%*(%1) 件尚未解决的申请�"
 msgid "%1 %2"
 msgstr "%1 %2"
 
-#: lib/RT/Tickets_Overlay.pm:771
+#: lib/RT/Tickets_Overlay.pm:790
 #. ($args{'FIELD'}, $args{'OPERATOR'}, $args{'VALUE'})
 msgid "%1 %2 %3"
 msgstr "%1 %2 %3"
@@ -50,10 +50,11 @@ msgstr "%1 %2 %3"
 msgid "%1 %2 %3 %4:%5:%6 %7"
 msgstr "%7-%2-%3 %4:%5:%6 %1"
 
-#: lib/RT/Ticket_Overlay.pm:3541 lib/RT/Transaction_Overlay.pm:557 lib/RT/Transaction_Overlay.pm:599
+#: lib/RT/Ticket_Overlay.pm:3588 lib/RT/Transaction_Overlay.pm:514 lib/RT/Transaction_Overlay.pm:557 lib/RT/Transaction_Vendor.pm:19
 #. ($cf->Name, $new_value->Content)
 #. ($field, $self->NewValue)
 #. ($self->Field, $principal->Object->Name)
+#. ($field, $new_value)
 msgid "%1 %2 added"
 msgstr "%2 已新增为 %1"
 
@@ -62,16 +63,18 @@ msgstr "%2 已新增为 %1"
 msgid "%1 %2 ago"
 msgstr "%1 %2 之�"
 
-#: lib/RT/Ticket_Overlay.pm:3547 lib/RT/Transaction_Overlay.pm:564
+#: lib/RT/Ticket_Overlay.pm:3594 lib/RT/Transaction_Overlay.pm:521 lib/RT/Transaction_Vendor.pm:25
 #. ($cf->Name, $old_value, $new_value->Content)
 #. ($field, $self->OldValue, $self->NewValue)
+#. ($field, $old_value, $new_value)
 msgid "%1 %2 changed to %3"
 msgstr "%1 已从 %2 改为 %3"
 
-#: lib/RT/Ticket_Overlay.pm:3544 lib/RT/Transaction_Overlay.pm:560 lib/RT/Transaction_Overlay.pm:605
+#: lib/RT/Ticket_Overlay.pm:3591 lib/RT/Transaction_Overlay.pm:517 lib/RT/Transaction_Overlay.pm:563 lib/RT/Transaction_Vendor.pm:22
 #. ($cf->Name, $old_value)
 #. ($field, $self->OldValue)
 #. ($self->Field, $principal->Object->Name)
+#. ($field, $old_value)
 msgid "%1 %2 deleted"
 msgstr "%2 已自 %1 删除"
 
@@ -121,17 +124,17 @@ msgstr "%1 - 指定欲使用的�件模�"
 msgid "%1 - Specify the search module you want to use"
 msgstr "%1 - 指定欲使用的查询模�"
 
-#: lib/RT/ScripAction_Overlay.pm:121
+#: lib/RT/ScripAction_Overlay.pm:122
 #. ($self->Id)
 msgid "%1 ScripAction loaded"
 msgstr "加载手续 %1"
 
-#: html/Edit/Elements/Page:48
+#: html/Edit/Elements/Page:49
 #. (scalar $count)
 msgid "%1 Total"
 msgstr "共 %1 笔"
 
-#: lib/RT/Ticket_Overlay.pm:3574
+#: lib/RT/Ticket_Overlay.pm:3621
 #. ($args{'Value'}, $cf->Name)
 msgid "%1 added as a value for %2"
 msgstr "新增 %1 作为 %2 的值"
@@ -154,13 +157,13 @@ msgstr "别� %1 需��用的申请�编�以处� %3(出自 %2)"
 msgid "%1 appears to be a local object, but can't be found in the database"
 msgstr "%1 看�是个本地对象，��在数�库里"
 
-#: html/Ticket/Elements/ShowDates:51 lib/RT/Transaction_Overlay.pm:481
+#: html/Ticket/Elements/ShowDates:52 lib/RT/Transaction_Overlay.pm:430
 #. ($self->BriefDescription , $self->CreatorObj->Name)
 #. ($Ticket->LastUpdatedAsString, $Ticket->LastUpdatedByObj->Name)
 msgid "%1 by %2"
 msgstr "%1 (%2)"
 
-#: lib/RT/Transaction_Overlay.pm:535 lib/RT/Transaction_Overlay.pm:624 lib/RT/Transaction_Overlay.pm:633 lib/RT/Transaction_Overlay.pm:636
+#: lib/RT/Transaction_Overlay.pm:484 lib/RT/Transaction_Overlay.pm:649 lib/RT/Transaction_Overlay.pm:658 lib/RT/Transaction_Overlay.pm:661
 #. ($self->Field , ( $self->OldValue || $no_value ) ,  $self->NewValue)
 #. ($self->Field , $q1->Name , $q2->Name)
 #. ($self->Field, $t2->AsString, $t1->AsString)
@@ -168,7 +171,7 @@ msgstr "%1 (%2)"
 msgid "%1 changed from %2 to %3"
 msgstr "%1 的值从 %2 改为 %3"
 
-#: lib/RT/Interface/Web.pm:893
+#: lib/RT/Interface/Web.pm:953
 msgid "%1 could not be set to %2."
 msgstr "无法将 %1 设定为 %2。"
 
@@ -176,17 +179,17 @@ msgstr "无法将 %1 设定为 %2。"
 msgid "%1 couldn't init a transaction (%2)\\n"
 msgstr "%1 无法�始更新 (%2)\\n"
 
-#: lib/RT/Ticket_Overlay.pm:2839
+#: lib/RT/Ticket_Overlay.pm:2880
 #. ($self)
 msgid "%1 couldn't set status to resolved. RT's Database may be inconsistent."
 msgstr "%1 无法将现况设�已解决。RT 数�库内容�能�一致。"
 
-#: html/Elements/MyTickets:24 html/Work/Elements/MyTickets:6
+#: html/Elements/MyTickets:24 html/Work/Elements/MyTickets:9
 #. ($rows)
 msgid "%1 highest priority tickets I own..."
 msgstr "� %1 份待处�申请�..."
 
-#: html/Elements/MyRequests:24 html/Work/Elements/MyRequests:6
+#: html/Elements/MyRequests:24 html/Work/Elements/MyRequests:9
 #. ($rows)
 msgid "%1 highest priority tickets I requested..."
 msgstr "� %1 份�出的申请�..."
@@ -206,12 +209,12 @@ msgstr "%1 是从外部排程程�(如 cron)�对申请�进行�作的工
 msgid "%1 is no longer a %2 for this queue."
 msgstr "%1 已��是此表�的 %2。"
 
-#: lib/RT/Ticket_Overlay.pm:1578
+#: lib/RT/Ticket_Overlay.pm:1596
 #. ($principal->Object->Name, $args{'Type'})
 msgid "%1 is no longer a %2 for this ticket."
 msgstr "%1 已��是此申请�的 %2。"
 
-#: lib/RT/Ticket_Overlay.pm:3630
+#: lib/RT/Ticket_Overlay.pm:3677
 #. ($args{'Value'}, $cf->Name)
 msgid "%1 is no longer a value for custom field %2"
 msgstr "%1 已��是自订字段 %2 的值。"
@@ -264,17 +267,17 @@ msgstr "%1 会解决在已解决群组里�员的申请�。"
 msgid "%1 will stall a [local] BASE if it's dependent [or member] of a linked up request."
 msgstr "如果 %1 起始申请��赖于�个链接，或是�个链接的�员，它将会被延宕。"
 
-#: lib/RT/Transaction_Overlay.pm:433
+#: lib/RT/Transaction_Overlay.pm:382 lib/RT/Transaction_Vendor.pm:37
 #. ($self)
 msgid "%1: no attachment specified"
 msgstr "%1：未指定附件"
 
-#: html/Ticket/Elements/ShowTransaction:89 html/Work/Tickets/Elements/ShowTransaction:152
+#: html/Ticket/Elements/ShowTransaction:100 html/Work/Tickets/Elements/ShowTransaction:158
 #. ($size)
 msgid "%1b"
 msgstr "%1 字节"
 
-#: html/Ticket/Elements/ShowTransaction:86 html/Work/Tickets/Elements/ShowTransaction:149
+#: html/Ticket/Elements/ShowTransaction:97 html/Work/Tickets/Elements/ShowTransaction:155
 #. (int($size/102.4)/10)
 msgid "%1k"
 msgstr "%1k 字节"
@@ -283,7 +286,7 @@ msgstr "%1k 字节"
 msgid "%quant(%1,result) found"
 msgstr "找到 %1 项结果"
 
-#: lib/RT/Ticket_Overlay.pm:1148
+#: lib/RT/Ticket_Overlay.pm:1185
 #. ($args{'Status'})
 msgid "'%1' is an invalid value for status"
 msgstr "'%1' �是一个�法的状�值"
@@ -300,7 +303,7 @@ msgstr "(点选欲删除的�员)"
 msgid "(Check box to delete scrip)"
 msgstr "(点选欲删除的手续)"
 
-#: html/Admin/Elements/EditCustomFieldValues:24 html/Admin/Elements/EditQueueWatchers:28 html/Admin/Elements/EditScrips:34 html/Admin/Elements/EditTemplates:35 html/Admin/Elements/EditWorkflows:36 html/Admin/Groups/Members.html:51 html/Ticket/Elements/EditLinks:32 html/Ticket/Elements/EditPeople:45 html/User/Groups/Members.html:54
+#: html/Admin/Elements/EditCustomFieldValues:24 html/Admin/Elements/EditQueueWatchers:28 html/Admin/Elements/EditScrips:34 html/Admin/Elements/EditTemplates:35 html/Admin/Elements/EditWorkflows:36 html/Admin/Groups/Members.html:51 html/Ticket/Elements/EditLinks:32 html/Ticket/Elements/EditPeople:45 html/User/Groups/Members.html:54 html/Work/Tickets/Elements/EditLinks:20 html/Work/Tickets/Elements/EditPeople:36
 msgid "(Check box to delete)"
 msgstr "(点选欲删除的项目)"
 
@@ -308,7 +311,7 @@ msgstr "(点选欲删除的项目)"
 msgid "(Check boxes to delete)"
 msgstr "(点选欲删除的项目)"
 
-#: html/Ticket/Create.html:177
+#: html/Ticket/Create.html:178
 msgid "(Enter ticket ids or URLs, seperated with spaces)"
 msgstr "(键入申请�编�或网�，以空白分隔)"
 
@@ -342,7 +345,7 @@ msgstr "没有模�"
 msgid "(No workflows)"
 msgstr "没有�程"
 
-#: html/Ticket/Update.html:83 html/Work/Tickets/Update.html:52
+#: html/Ticket/Update.html:83 html/Work/Tickets/Update.html:56
 msgid "(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)"
 msgstr "(�出本份更新的密件副本给��上以逗�隔开的电�邮件地�。这<b>�会</b>更改�续的收件者��。)"
 
@@ -366,7 +369,7 @@ msgstr "(�出本份更新的副本给��上以逗�隔开的电�邮件
 msgid "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)"
 msgstr "(�出本份更新的副本给��上以逗�隔开的电�邮件地�。这<b>将会</b>更改�续的收件者��。)"
 
-#: html/Ticket/Elements/EditCustomFieldEntries:35 html/Work/Tickets/Elements/EditCustomFieldEntries:33 html/Work/Tickets/Elements/ShowCustomFieldEntries:13
+#: html/Ticket/Elements/EditCustomFieldEntries:35 html/Work/Tickets/Elements/EditCustomFieldEntries:43 html/Work/Tickets/Elements/ShowCustomFieldEntries:14
 msgid "(delete)"
 msgstr "(删除)"
 
@@ -374,7 +377,7 @@ msgstr "(删除)"
 msgid "(empty)"
 msgstr "(空白)"
 
-#: html/Edit/Global/CustomField/index.html:113 html/Edit/Global/Scrip/index.html:111 html/Edit/Global/Template/index.html:106
+#: html/Edit/Elements/Index:87 html/Edit/Global/CustomField/index.html:116 html/Edit/Global/Scrip/index.html:111 html/Edit/Global/Template/index.html:106
 msgid "(new)"
 msgstr "(新增)"
 
@@ -382,23 +385,23 @@ msgstr "(新增)"
 msgid "(no name listed)"
 msgstr "(没有列出姓�)"
 
-#: html/Elements/MyRequests:42 html/Elements/MyTickets:44 html/Work/Elements/MyApprovals:37 html/Work/Elements/MyRequests:36 html/Work/Elements/MyTickets:41
+#: html/Elements/MyRequests:42 html/Elements/MyTickets:44 html/Work/Elements/MyApprovals:37 html/Work/Elements/MyRequests:43 html/Work/Elements/MyTickets:52
 msgid "(no subject)"
 msgstr "(没有主题)"
 
-#: html/Admin/Elements/SelectRights:47 html/Elements/SelectCustomFieldValue:29 html/Ticket/Elements/EditCustomField:60 html/Ticket/Elements/EditCustomFieldValues:52 html/Ticket/Elements/ShowCustomFields:35 html/Work/Elements/EditCustomFieldValues:50 html/Work/Elements/EditCustomFields:32 html/Work/Tickets/Elements/EditCustomFieldValues:33 lib/RT/Transaction_Overlay.pm:534
+#: html/Admin/Elements/SelectRights:47 html/Elements/SelectCustomFieldValue:29 html/Ticket/Elements/EditCustomField:64 html/Ticket/Elements/EditCustomFieldValues:52 html/Ticket/Elements/ShowCustomFields:35 html/Work/Elements/EditCustomFieldValues:50 html/Work/Elements/EditCustomFields:32 html/Work/Tickets/Elements/EditCustomFieldValues:33 lib/RT/Transaction_Overlay.pm:483
 msgid "(no value)"
 msgstr "(æ— )"
 
-#: html/Ticket/Elements/BulkLinks:27 html/Ticket/Elements/EditLinks:115 html/Work/Search/BulkLinks:3
+#: html/Ticket/Elements/BulkLinks:27 html/Ticket/Elements/EditLinks:98 html/Work/Search/BulkLinks:3 html/Work/Tickets/Elements/EditLinks:102
 msgid "(only one ticket)"
 msgstr "(仅能指定一份申请�)"
 
-#: html/Elements/MyRequests:51 html/Elements/MyTickets:54 html/Work/Elements/List:17 html/Work/Elements/MyRequests:46 html/Work/Elements/MyTickets:56 html/Work/Tickets/Elements/ShowBasics:44
+#: html/Elements/MyRequests:51 html/Elements/MyTickets:54 html/Work/Elements/List:17 html/Work/Elements/MyRequests:53 html/Work/Elements/MyTickets:67 html/Work/Tickets/Elements/ShowBasics:52
 msgid "(pending approval)"
 msgstr "(等待签核)"
 
-#: html/Elements/MyRequests:53 html/Elements/MyTickets:56 html/Work/Elements/MyRequests:48 html/Work/Elements/MyTickets:58
+#: html/Elements/MyRequests:53 html/Elements/MyTickets:56 html/Work/Elements/MyRequests:55 html/Work/Elements/MyTickets:69
 msgid "(pending other tickets)"
 msgstr "(等待其它申请�)"
 
@@ -406,22 +409,14 @@ msgstr "(等待其它申请�)"
 msgid "(requestor's group)"
 msgstr "(申请人所属)"
 
-#: html/Admin/Users/Modify.html:49
+#: html/Admin/Users/Modify.html:49 html/Edit/Users/Info:26
 msgid "(required)"
 msgstr "(å¿…å¡«)"
 
-#: html/Ticket/Elements/ShowTransaction:92 html/Work/Tickets/Elements/ShowTransaction:37
+#: html/Ticket/Elements/ShowTransaction:103 html/Work/Tickets/Elements/ShowTransaction:44
 msgid "(untitled)"
 msgstr "(未命�)"
 
-#: NOT FOUND IN SOURCE
-msgid "25 highest priority tickets I own..."
-msgstr "� 25 份待处�申请�..."
-
-#: NOT FOUND IN SOURCE
-msgid "25 highest priority tickets I requested..."
-msgstr "� 25 份�出的申请�..."
-
 #: NOT FOUND IN SOURCE
 msgid ":"
 msgstr "："
@@ -434,12 +429,12 @@ msgstr "<% $Ticket->Status%>"
 msgid "<% $_ %>"
 msgstr "<% $_ %>"
 
-#: docs/design_docs/string-extraction-guide.txt:54 html/Elements/CreateTicket:25 html/Work/Elements/104Header:43
+#: docs/design_docs/string-extraction-guide.txt:54 html/Elements/CreateTicket:25 html/Work/Elements/104Header:43 lib/RT/StyleGuide.pod:767
 #. ($m->scomp('/Elements/SelectNewTicketQueue'))
 msgid "<input type=\"submit\" value=\"New ticket in\">&nbsp;%1"
 msgstr "<input type=\"submit\" value=\"�出申请�\">&nbsp;%1"
 
-#: etc/initialdata:221
+#: etc/initialdata:203
 msgid "A blank template"
 msgstr "空白模�"
 
@@ -459,7 +454,7 @@ msgstr "无法删除 ACE"
 msgid "ACE could not be found"
 msgstr "找�到 ACE"
 
-#: lib/RT/ACE_Overlay.pm:156 lib/RT/Principal_Overlay.pm:179
+#: lib/RT/ACE_Overlay.pm:156 lib/RT/Principal_Overlay.pm:180
 msgid "ACE not found"
 msgstr "找�到 ACE 设定"
 
@@ -487,11 +482,11 @@ msgstr "系统使用登录��"
 msgid "Access control"
 msgstr "存���"
 
-#: html/Admin/Elements/EditScrip:56 html/Work/Tickets/Elements/ShowTransaction:18
+#: html/Admin/Elements/EditScrip:56 html/Work/Tickets/Elements/ShowTransaction:21
 msgid "Action"
 msgstr "动作"
 
-#: lib/RT/Scrip_Overlay.pm:146
+#: lib/RT/Scrip_Overlay.pm:148
 #. ($args{'ScripAction'})
 msgid "Action %1 not found"
 msgstr "动作 %1 找�到"
@@ -504,11 +499,11 @@ msgstr "动作执行完毕"
 msgid "Action prepared..."
 msgstr "动作准备完毕..."
 
-#: html/Work/Elements/List:13 html/Work/Elements/SelectSearch:24 html/Work/Tickets/Create.html:26 html/Work/Tickets/Elements/ShowBasics:12
+#: html/Work/Elements/List:13 html/Work/Elements/SelectSearch:25 html/Work/Tickets/Create.html:27 html/Work/Tickets/Elements/ShowBasics:12
 msgid "Activated Date"
 msgstr "申请激活时间"
 
-#: html/Edit/Elements/104Buttons:71 html/Edit/Elements/ListButtons:7
+#: html/Edit/Elements/104Buttons:82 html/Edit/Elements/ListButtons:7
 msgid "Add"
 msgstr "新增"
 
@@ -520,11 +515,11 @@ msgstr "新增管�员副本收件人"
 msgid "Add Cc"
 msgstr "新增副本收件人"
 
-#: html/Ticket/Elements/EditCustomFieldEntries:71 html/Work/Tickets/Elements/ShowCustomFieldEntries:49
+#: html/Ticket/Elements/EditCustomFieldEntries:71 html/Work/Tickets/Elements/ShowCustomFieldEntries:50
 msgid "Add Entry"
 msgstr "新增列"
 
-#: html/Ticket/Create.html:113 html/Ticket/Update.html:98 html/Work/Tickets/Elements/AddAttachments:18
+#: html/Ticket/Create.html:113 html/Ticket/Update.html:98 html/Work/Tickets/Elements/AddAttachments:23
 msgid "Add More Files"
 msgstr "新增更多附件"
 
@@ -585,16 +580,20 @@ msgstr "新增下一项关�"
 msgid "Added principal as a %1 for this queue"
 msgstr "��已新增为此表�的 %1"
 
-#: lib/RT/Ticket_Overlay.pm:1462
+#: lib/RT/Ticket_Overlay.pm:1480
 #. ($self->loc($args{'Type'}))
 msgid "Added principal as a %1 for this ticket"
 msgstr "��已新增为此申请�的 %1"
 
-#: html/Admin/Elements/ModifyUser:75 html/Admin/Users/Modify.html:121 html/User/Prefs.html:87 html/Work/Preferences/Info:76
+#: html/Edit/Global/CustomField/Top:52
+msgid "Additional Hints"
+msgstr "�外�示"
+
+#: html/Admin/Elements/ModifyUser:75 html/Admin/Users/Modify.html:121 html/User/Prefs.html:114 html/Work/Preferences/Info:79
 msgid "Address1"
 msgstr "��"
 
-#: html/Admin/Elements/ModifyUser:77 html/Admin/Users/Modify.html:126 html/User/Prefs.html:89 html/Work/Preferences/Info:78
+#: html/Admin/Elements/ModifyUser:77 html/Admin/Users/Modify.html:126 html/User/Prefs.html:118 html/Work/Preferences/Info:81
 msgid "Address2"
 msgstr "��(续)"
 
@@ -602,7 +601,7 @@ msgstr "��(续)"
 msgid "Adjust Blinking Rate"
 msgstr "调整闪�速度快慢"
 
-#: html/Edit/Groups/Admin:9
+#: html/Edit/Queues/List:12
 msgid "Admin"
 msgstr "管�员"
 
@@ -610,11 +609,11 @@ msgstr "管�员"
 msgid "Admin Cc"
 msgstr "管�员副本"
 
-#: etc/initialdata:303
+#: etc/initialdata:280
 msgid "Admin Comment"
 msgstr "管�员评论"
 
-#: etc/initialdata:261
+#: etc/initialdata:259
 msgid "Admin Correspondence"
 msgstr "管�员回�"
 
@@ -642,7 +641,7 @@ msgstr "管�/群组"
 msgid "Admin/Queue/Basics"
 msgstr "管�/表�/基本信�"
 
-#: html/Edit/Global/Basic/Top:60
+#: html/Edit/Global/Basic/Top:65
 msgid "AdminAddress"
 msgstr "管�员 Email"
 
@@ -650,7 +649,7 @@ msgstr "管�员 Email"
 msgid "AdminAllPersonalGroups"
 msgstr "管�所有代�人群组"
 
-#: etc/initialdata:74 html/Admin/Elements/ModifyTemplateAsWorkflow:155 html/Ticket/Elements/ShowPeople:38 html/Ticket/Update.html:49 lib/RT/ACE_Overlay.pm:88
+#: etc/initialdata:56 html/Admin/Elements/ModifyTemplateAsWorkflow:155 html/Ticket/Elements/ShowPeople:38 html/Ticket/Update.html:49 html/Work/Tickets/Elements/ShowLinks:11 lib/RT/ACE_Overlay.pm:88
 msgid "AdminCc"
 msgstr "管�员副本"
 
@@ -666,7 +665,7 @@ msgstr "管�员回�"
 msgid "AdminCustomFields"
 msgstr "管�自订字段"
 
-#: html/Edit/Groups/Admin:12 lib/RT/Group_Overlay.pm:145
+#: lib/RT/Group_Overlay.pm:145
 msgid "AdminGroup"
 msgstr "管�群组"
 
@@ -706,7 +705,7 @@ msgstr "管�使用者"
 msgid "Administrative"
 msgstr "行政类"
 
-#: html/Admin/Queues/People.html:47 html/Ticket/Elements/EditPeople:53
+#: html/Admin/Queues/People.html:47 html/Ticket/Elements/EditPeople:53 html/Work/Tickets/Elements/EditPeople:44
 msgid "Administrative Cc"
 msgstr "管�员副本"
 
@@ -726,7 +725,7 @@ msgstr "晚于"
 msgid "Age"
 msgstr "�历时间"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:172 html/Edit/Global/Workflow/Action:39
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:172 html/Edit/Global/Workflow/Action:35
 msgid "Alias"
 msgstr "执行其它�程"
 
@@ -734,11 +733,11 @@ msgstr "执行其它�程"
 msgid "Alias for"
 msgstr "相当于"
 
-#: html/Edit/Queues/index.html:33 html/Work/Delegates/index.html:13 html/Work/Elements/SelectSearch:11 html/Work/Queues/Select.html:14 html/Work/Queues/index.html:13
+#: html/Work/Delegates/index.html:13 html/Work/Elements/SelectSearch:11 html/Work/Queues/Select.html:14 html/Work/Queues/index.html:13
 msgid "All"
 msgstr "全部"
 
-#: etc/initialdata:372
+#: etc/initialdata:348
 msgid "All Approvals Passed"
 msgstr "完�全部签核"
 
@@ -746,7 +745,7 @@ msgstr "完�全部签核"
 msgid "All Condition"
 msgstr "所有�件"
 
-#: html/Admin/Elements/EditCustomFields:95
+#: html/Admin/Elements/EditCustomFields:94
 msgid "All Custom Fields"
 msgstr "所有自订字段"
 
@@ -758,6 +757,10 @@ msgstr "所有表�"
 msgid "All Users"
 msgstr "全体员工"
 
+#: NOT FOUND IN SOURCE
+msgid "All done!  Now you can proceed to %1."
+msgstr "处�完毕�您现在�以继续进行 %1。"
+
 #: NOT FOUND IN SOURCE
 msgid "Allowance Request"
 msgstr "�利补助申请"
@@ -774,7 +777,7 @@ msgstr "数�"
 msgid "Any Condition"
 msgstr "任��件"
 
-#: html/Edit/Global/Scrip/List:10 html/Edit/Global/Scrip/Top:74
+#: html/Edit/Global/Scrip/List:10 html/Edit/Global/Scrip/Top:86
 msgid "Apply Template"
 msgstr "引用模�"
 
@@ -811,11 +814,11 @@ msgstr "签核时�"
 msgid "Approval Notes"
 msgstr "签核��"
 
-#: etc/initialdata:357
+#: etc/initialdata:336
 msgid "Approval Passed"
 msgstr "完��项签核"
 
-#: etc/initialdata:383
+#: etc/initialdata:359
 msgid "Approval Rejected"
 msgstr "驳回�项签核"
 
@@ -843,11 +846,11 @@ msgstr "核准"
 msgid "Approver"
 msgstr "签核人"
 
-#: html/Edit/Global/Workflow/Action:29 html/Edit/Global/Workflow/Owner.html:10
+#: html/Edit/Global/Workflow/Action:25 html/Edit/Global/Workflow/Owner.html:10
 msgid "Approver Setting"
 msgstr "执行签核人设定"
 
-#: etc/initialdata:516 etc/upgrade/2.1.71:148 html/Edit/Elements/CreateApprovalsQueue:122
+#: etc/initialdata:486 etc/upgrade/2.1.71:148 html/Edit/Elements/CreateApprovalsQueue:122
 msgid "Approver's notes: %1"
 msgstr "签核备注：%1"
 
@@ -871,15 +874,15 @@ msgstr "您确定�删除？"
 msgid "Ascending"
 msgstr "递增"
 
-#: html/Search/Bulk.html:136 html/SelfService/Update.html:32 html/Ticket/ModifyAll.html:82 html/Ticket/Update.html:98 html/Work/Search/Bulk.html:88
+#: html/Search/Bulk.html:136 html/SelfService/Update.html:47 html/Ticket/ModifyAll.html:82 html/Ticket/Update.html:98 html/Work/Search/Bulk.html:88
 msgid "Attach"
 msgstr "附件"
 
-#: html/SelfService/Create.html:64 html/Ticket/Create.html:109 html/Work/Tickets/Elements/AddAttachments:15
+#: html/SelfService/Create.html:64 html/Ticket/Create.html:109 html/Work/Tickets/Elements/AddAttachments:19
 msgid "Attach file"
 msgstr "附加档案"
 
-#: html/Ticket/Create.html:97 html/Ticket/Update.html:87 html/Work/Tickets/Elements/AddAttachments:6
+#: html/SelfService/Update.html:36 html/Ticket/Create.html:97 html/Ticket/Update.html:87 html/Work/Tickets/Elements/AddAttachments:7 html/Work/Tickets/Elements/ShowAttachments:9
 msgid "Attached file"
 msgstr "现有附件"
 
@@ -887,15 +890,15 @@ msgstr "现有附件"
 msgid "Attachment '%1' could not be loaded"
 msgstr "无法加载附件 '%1'"
 
-#: lib/RT/Transaction_Overlay.pm:441
+#: lib/RT/Transaction_Overlay.pm:390 lib/RT/Transaction_Vendor.pm:50
 msgid "Attachment created"
 msgstr "附件新增完毕"
 
-#: lib/RT/Tickets_Overlay.pm:1189
+#: lib/RT/Tickets_Overlay.pm:1208
 msgid "Attachment filename"
 msgstr "附件档�"
 
-#: html/Ticket/Elements/ShowAttachments:25 html/Work/Tickets/Elements/ShowTransaction:32
+#: html/Ticket/Elements/ShowAttachments:25 html/Work/Tickets/Elements/ShowTransaction:37
 msgid "Attachments"
 msgstr "附件"
 
@@ -923,11 +926,11 @@ msgstr "自动驳回表�"
 msgid "AutoResolve"
 msgstr "自动完�表�处�"
 
-#: etc/initialdata:224
+#: etc/initialdata:206
 msgid "Autoreply"
 msgstr "自动回�"
 
-#: etc/initialdata:90
+#: etc/initialdata:72
 msgid "Autoreply To Requestors"
 msgstr "自动对申请人回�"
 
@@ -935,7 +938,7 @@ msgstr "自动对申请人回�"
 msgid "AutoreplyToRequestors"
 msgstr "自动对申请人回�"
 
-#: html/Edit/Rights/index.html:16
+#: html/Edit/Rights/index.html:17
 msgid "Available Rights:"
 msgstr "��项目列表："
 
@@ -964,19 +967,19 @@ msgstr "%1 的数�错误"
 msgid "Bad transaction number for attachment. %1 should be %2\\n"
 msgstr "附件的处���错误。%1 应为 %2\\n"
 
-#: html/Admin/Elements/GroupTabs:38 html/Admin/Elements/QueueTabs:38 html/Admin/Elements/UserTabs:37 html/Edit/Global/autohandler:6 html/Edit/Queues/autohandler:17 html/Edit/Users/index.html:121 html/Ticket/Elements/Tabs:89 html/User/Elements/GroupTabs:37
+#: html/Admin/Elements/GroupTabs:38 html/Admin/Elements/QueueTabs:38 html/Admin/Elements/UserTabs:37 html/Edit/Global/autohandler:6 html/Edit/Queues/autohandler:21 html/Edit/Users/index.html:94 html/Ticket/Elements/Tabs:89 html/User/Elements/GroupTabs:37
 msgid "Basics"
 msgstr "基本信�"
 
-#: html/Ticket/Update.html:81 html/Work/Tickets/Update.html:49
+#: html/Ticket/Update.html:81 html/Work/Tickets/Update.html:53
 msgid "Bcc"
 msgstr "密件副本"
 
-#: html/Admin/Elements/EditScrip:87 html/Admin/Global/GroupRights.html:84 html/Admin/Global/Template.html:45 html/Admin/Global/UserRights.html:53 html/Admin/Global/Workflow.html:46 html/Admin/Groups/GroupRights.html:72 html/Admin/Groups/Members.html:80 html/Admin/Groups/Modify.html:55 html/Admin/Groups/UserRights.html:54 html/Admin/Queues/GroupRights.html:85 html/Admin/Queues/Template.html:44 html/Admin/Queues/UserRights.html:53 html/Admin/Queues/Workflow.html:44 html/User/Groups/Modify.html:55
+#: html/Admin/Elements/EditScrip:95 html/Admin/Global/GroupRights.html:84 html/Admin/Global/Template.html:45 html/Admin/Global/UserRights.html:53 html/Admin/Global/Workflow.html:46 html/Admin/Groups/GroupRights.html:72 html/Admin/Groups/Members.html:80 html/Admin/Groups/Modify.html:55 html/Admin/Groups/UserRights.html:54 html/Admin/Queues/GroupRights.html:85 html/Admin/Queues/Template.html:44 html/Admin/Queues/UserRights.html:53 html/Admin/Queues/Workflow.html:44 html/User/Groups/Modify.html:55
 msgid "Be sure to save your changes"
 msgstr "请别忘了储存修改。"
 
-#: html/Elements/SelectDateRelation:33 lib/RT/CurrentUser.pm:321
+#: html/Elements/SelectDateRelation:33 lib/RT/CurrentUser.pm:320
 msgid "Before"
 msgstr "早于"
 
@@ -988,11 +991,11 @@ msgstr "开始签核"
 msgid "Begin From "
 msgstr "起始日"
 
-#: html/Edit/Users/Info:25
+#: NOT FOUND IN SOURCE
 msgid "Birthday"
 msgstr "生日"
 
-#: etc/initialdata:220
+#: etc/initialdata:202
 msgid "Blank"
 msgstr "空白模�"
 
@@ -1016,7 +1019,7 @@ msgstr "事业部"
 msgid "Business Unit:"
 msgstr "事业部："
 
-#: lib/RT/User_Overlay.pm:1411
+#: lib/RT/User_Overlay.pm:1529
 msgid "Can not modify system users"
 msgstr "无法更改系统使用者"
 
@@ -1032,11 +1035,11 @@ msgstr "�能新增没有�称的自订字段值"
 msgid "Can't link a ticket to itself"
 msgstr "申请��能链接自己。"
 
-#: lib/RT/Ticket_Overlay.pm:2816
+#: lib/RT/Ticket_Overlay.pm:2857
 msgid "Can't merge into a merged ticket. You should never get this error"
 msgstr "�能整�进已整�过的申请�。这个错误�该�生。"
 
-#: lib/RT/Ticket_Overlay.pm:2634 lib/RT/Ticket_Overlay.pm:2703
+#: lib/RT/Ticket_Overlay.pm:2659 lib/RT/Ticket_Overlay.pm:2738
 msgid "Can't specifiy both base and target"
 msgstr "�能�时指定起始申请�与目的申请�"
 
@@ -1044,7 +1047,7 @@ msgstr "�能�时指定起始申请�与目的申请�"
 msgid "Cancel"
 msgstr "�消"
 
-#: html/autohandler:113
+#: html/autohandler:126
 #. ($msg)
 msgid "Cannot create user: %1"
 msgstr "无法新增使用者：%1"
@@ -1061,7 +1064,7 @@ msgstr "分类管�"
 msgid "Category"
 msgstr "分类"
 
-#: etc/initialdata:68 html/Admin/Queues/People.html:43 html/SelfService/Create.html:48 html/Ticket/Create.html:63 html/Ticket/Elements/EditPeople:50 html/Ticket/Elements/ShowPeople:34 html/Ticket/Update.html:44 html/Ticket/Update.html:76 html/Work/Tickets/Update.html:43 lib/RT/ACE_Overlay.pm:87
+#: etc/initialdata:50 html/Admin/Queues/People.html:43 html/SelfService/Create.html:48 html/Ticket/Create.html:63 html/Ticket/Elements/EditPeople:50 html/Ticket/Elements/ShowPeople:34 html/Ticket/Update.html:44 html/Ticket/Update.html:76 html/Work/Tickets/Elements/EditPeople:41 html/Work/Tickets/Elements/ShowLinks:6 html/Work/Tickets/Update.html:43 lib/RT/ACE_Overlay.pm:87
 msgid "Cc"
 msgstr "副本"
 
@@ -1081,11 +1084,11 @@ msgstr "修改申请�"
 msgid "Change password"
 msgstr "更改�令"
 
-#: html/Edit/Global/Basic/Top:70
+#: html/Edit/Global/Basic/Top:79
 msgid "ChangeOwnerUI"
 msgstr "��选择表�承办人"
 
-#: html/Ticket/Create.html:100 html/Ticket/Elements/EditCustomFieldEntries:35 html/Ticket/Update.html:90 html/Work/Tickets/Elements/ShowCustomFieldEntries:13
+#: html/SelfService/Update.html:39 html/Ticket/Create.html:100 html/Ticket/Elements/EditCustomFieldEntries:35 html/Ticket/Update.html:90 html/Work/Tickets/Elements/ShowCustomFieldEntries:14
 msgid "Check box to delete"
 msgstr "选择欲删除的项目"
 
@@ -1093,11 +1096,11 @@ msgstr "选择欲删除的项目"
 msgid "Check box to revoke right"
 msgstr "选择欲撤消的�利"
 
-#: html/Ticket/Create.html:182 html/Ticket/Elements/BulkLinks:42 html/Ticket/Elements/EditLinks:130 html/Ticket/Elements/EditLinks:68 html/Ticket/Elements/ShowLinks:56 html/Work/Search/BulkLinks:18
+#: html/Ticket/Create.html:183 html/Ticket/Elements/BulkLinks:42 html/Ticket/Elements/EditLinks:113 html/Ticket/Elements/EditLinks:63 html/Ticket/Elements/ShowLinks:56 html/Work/Search/BulkLinks:18 html/Work/Tickets/Elements/EditLinks:117 html/Work/Tickets/Elements/EditLinks:56 html/Work/Tickets/Elements/ShowMembers:4
 msgid "Children"
 msgstr "�申请�"
 
-#: html/Edit/Elements/PickUsers:21 html/Edit/Global/UserRight/List:8 html/Edit/Global/UserRight/Top:19 html/Edit/Users/List:6 html/Edit/Users/Top:18
+#: html/Edit/Elements/PickUsers:21 html/Edit/Global/UserRight/List:8 html/Edit/Global/UserRight/Top:19
 msgid "Chinese Name"
 msgstr "中文姓�"
 
@@ -1105,11 +1108,15 @@ msgstr "中文姓�"
 msgid "Chinese/English"
 msgstr "中英文"
 
-#: html/Admin/Elements/ModifyUser:79 html/Admin/Users/Modify.html:131 html/User/Prefs.html:91 html/Work/Preferences/Info:80
+#: html/Admin/Elements/ModifyUser:79 html/Admin/Users/Modify.html:131 html/User/Prefs.html:122 html/Work/Preferences/Info:83
 msgid "City"
 msgstr "所在城市"
 
-#: html/Ticket/Elements/ShowDates:46
+#: html/Edit/Elements/104Top:30
+msgid "ClassicUI"
+msgstr "传统接�"
+
+#: html/Ticket/Elements/ShowDates:47
 msgid "Closed"
 msgstr "已解决"
 
@@ -1121,7 +1128,7 @@ msgstr "已解决的申请�"
 msgid "Closed tickets"
 msgstr "已解决的申请�"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:181 html/Edit/Global/Workflow/Action:58 html/Edit/Global/Workflow/Condition:51
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:181 html/Edit/Global/Workflow/Action:54 html/Edit/Global/Workflow/Condition:52
 msgid "Code"
 msgstr "执行程��"
 
@@ -1129,7 +1136,7 @@ msgstr "执行程��"
 msgid "Command not understood!\\n"
 msgstr "指令无法辨识�\\n"
 
-#: html/Ticket/Elements/ShowTransaction:166 html/Ticket/Elements/Tabs:152 html/Work/Search/Bulk.html:89 html/Work/Tickets/Display.html:37 html/Work/Tickets/Elements/ShowTransaction:112 html/Work/Tickets/Elements/ShowTransaction:27
+#: html/Ticket/Elements/ShowTransaction:178 html/Ticket/Elements/Tabs:152 html/Work/Search/Bulk.html:89 html/Work/Tickets/Display.html:60 html/Work/Tickets/Elements/ShowTransaction:118 html/Work/Tickets/Elements/ShowTransaction:32
 msgid "Comment"
 msgstr "评论"
 
@@ -1149,7 +1156,7 @@ msgstr "对申请��出评论"
 msgid "CommentOnTicket"
 msgstr "评论申请�"
 
-#: html/Admin/Elements/ModifyUser:34 html/Work/Tickets/Update.html:59
+#: html/Admin/Elements/ModifyUser:34 html/Work/Tickets/Elements/AddContent:7
 msgid "Comments"
 msgstr "评论"
 
@@ -1166,11 +1173,11 @@ msgstr "评论(��给申请人)"
 msgid "Comments about %1"
 msgstr "对 %1 的评论"
 
-#: html/Admin/Users/Modify.html:184 html/Ticket/Elements/ShowRequestor:43
+#: html/Admin/Users/Modify.html:184 html/Edit/Users/Info:46 html/Ticket/Elements/ShowRequestor:43
 msgid "Comments about this user"
 msgstr "使用者�述"
 
-#: lib/RT/Transaction_Overlay.pm:543
+#: lib/RT/Transaction_Overlay.pm:501
 msgid "Comments added"
 msgstr "新增评论完毕"
 
@@ -1182,10 +1189,14 @@ msgstr "确认"
 msgid "Commit Stubbed"
 msgstr "消除更动完毕"
 
-#: html/Edit/Users/Info:42
+#: NOT FOUND IN SOURCE
 msgid "Company Name"
 msgstr "公��称"
 
+#: html/Edit/Global/Basic/Top:85
+msgid "CompanySpecific"
+msgstr "�公�独立显示"
+
 #: NOT FOUND IN SOURCE
 msgid "Compile Restrictions"
 msgstr "设定查询�件"
@@ -1198,11 +1209,11 @@ msgstr "�件"
 msgid "Condition matches..."
 msgstr "符��件..."
 
-#: lib/RT/Scrip_Overlay.pm:159
+#: lib/RT/Scrip_Overlay.pm:164
 msgid "Condition not found"
 msgstr "未找到符�的现况"
 
-#: html/Edit/Global/GroupRight/Top:26 html/Edit/Global/UserRight/Top:45 html/Edit/Groups/Member:57 html/Elements/Tabs:49
+#: html/Edit/Global/GroupRight/Top:26 html/Edit/Global/UserRight/Top:45 html/Edit/Groups/Member:56 html/Elements/Tabs:49
 msgid "Configuration"
 msgstr "设定"
 
@@ -1214,7 +1225,7 @@ msgstr "确认�令"
 msgid "Confirm Password"
 msgstr "�令确认"
 
-#: html/Work/Approvals/Display.html:25 html/Work/Tickets/Create.html:153 html/Work/Tickets/Create.html:165 html/Work/Tickets/Update.html:81
+#: html/Work/Approvals/Display.html:25 html/Work/Tickets/Create.html:154 html/Work/Tickets/Create.html:168 html/Work/Tickets/Update.html:77
 msgid "Confirm Submit"
 msgstr "确定�出"
 
@@ -1238,7 +1249,7 @@ msgstr "内容"
 msgid "Coould not create group"
 msgstr "无法新增群组"
 
-#: html/Edit/Elements/104Buttons:74
+#: html/Edit/Elements/104Buttons:85
 msgid "Copy"
 msgstr "�制"
 
@@ -1246,7 +1257,7 @@ msgstr "�制"
 msgid "Copy Field From:"
 msgstr "欲�制字段："
 
-#: etc/initialdata:282
+#: etc/initialdata:271
 msgid "Correspondence"
 msgstr "回�"
 
@@ -1254,7 +1265,7 @@ msgstr "回�"
 msgid "Correspondence Address"
 msgstr "申请�回�地�"
 
-#: lib/RT/Transaction_Overlay.pm:539
+#: lib/RT/Transaction_Overlay.pm:497
 msgid "Correspondence added"
 msgstr "新增申请�回�"
 
@@ -1262,7 +1273,7 @@ msgstr "新增申请�回�"
 msgid "Correspondence not recorded"
 msgstr "未纪录申请�回�"
 
-#: lib/RT/Ticket_Overlay.pm:3561
+#: lib/RT/Ticket_Overlay.pm:3608
 msgid "Could not add new custom field value for ticket. "
 msgstr "�能新增自订字段的值 "
 
@@ -1270,11 +1281,11 @@ msgstr "�能新增自订字段的值 "
 msgid "Could not add new custom field value for ticket. %1 "
 msgstr "�能新增自订字段的值。%1 "
 
-#: lib/RT/Ticket_Overlay.pm:3067 lib/RT/Ticket_Overlay.pm:3075 lib/RT/Ticket_Overlay.pm:3092
+#: lib/RT/Ticket_Overlay.pm:3108 lib/RT/Ticket_Overlay.pm:3116 lib/RT/Ticket_Overlay.pm:3133
 msgid "Could not change owner. "
 msgstr "�能更改承办人。 "
 
-#: html/Admin/Elements/EditCustomField:84 html/Admin/Elements/EditCustomFields:165 html/Edit/Global/CustomField/index.html:117
+#: html/Admin/Elements/EditCustomField:84 html/Admin/Elements/EditCustomFields:164 html/Edit/Global/CustomField/index.html:120
 #. ($msg)
 msgid "Could not create CustomField"
 msgstr "无法新增自订字段"
@@ -1289,20 +1300,25 @@ msgstr "无法建立讯�通知"
 msgid "Could not create Template"
 msgstr "无法建立通知模�"
 
-#: html/User/Groups/Modify.html:76 lib/RT/Group_Overlay.pm:473 lib/RT/Group_Overlay.pm:480
+#: html/User/Groups/Modify.html:76 lib/RT/Group_Overlay.pm:471 lib/RT/Group_Overlay.pm:478
 msgid "Could not create group"
 msgstr "无法新增群组"
 
+#: html/Edit/Elements/Index:89
+#. ($msg)
+msgid "Could not create item"
+msgstr "无法新增项目"
+
 #: html/Admin/Global/Template.html:74 html/Admin/Queues/Template.html:71
 #. ($msg)
 msgid "Could not create template: %1"
 msgstr "无法新增模�：%1"
 
-#: lib/RT/Ticket_Overlay.pm:1081 lib/RT/Ticket_Overlay.pm:334
+#: lib/RT/Ticket_Overlay.pm:1118 lib/RT/Ticket_Overlay.pm:353
 msgid "Could not create ticket. Queue not set"
 msgstr "无法新增申请�。尚未指定表�。"
 
-#: lib/RT/User_Overlay.pm:267 lib/RT/User_Overlay.pm:279 lib/RT/User_Overlay.pm:297 lib/RT/User_Overlay.pm:481
+#: lib/RT/User_Overlay.pm:271 lib/RT/User_Overlay.pm:284 lib/RT/User_Overlay.pm:302 lib/RT/User_Overlay.pm:488
 msgid "Could not create user"
 msgstr "无法新增使用者"
 
@@ -1323,11 +1339,11 @@ msgstr "找�到编� %1 的申请�"
 msgid "Could not find group %1."
 msgstr "找�到群组 %1。"
 
-#: lib/RT/Queue_Overlay.pm:621 lib/RT/Ticket_Overlay.pm:1430
+#: lib/RT/Queue_Overlay.pm:621 lib/RT/Ticket_Overlay.pm:1448
 msgid "Could not find or create that user"
 msgstr "找�到或无法新增该�使用者"
 
-#: lib/RT/Queue_Overlay.pm:682 lib/RT/Ticket_Overlay.pm:1509
+#: lib/RT/Queue_Overlay.pm:682 lib/RT/Ticket_Overlay.pm:1527
 msgid "Could not find that principal"
 msgstr "找�到该��"
 
@@ -1335,8 +1351,7 @@ msgstr "找�到该��"
 msgid "Could not find user %1."
 msgstr "找�到使用者 %1。"
 
-#: html/Admin/Groups/Members.html:87 html/Edit/Users/index.html:83 html/User/Groups/Members.html:89 html/User/Groups/Modify.html:81
-#. ( . $GroupId)
+#: html/Admin/Groups/Members.html:87 html/User/Groups/Members.html:89 html/User/Groups/Modify.html:81
 msgid "Could not load group"
 msgstr "无法加载群组"
 
@@ -1345,7 +1360,7 @@ msgstr "无法加载群组"
 msgid "Could not make that principal a %1 for this queue"
 msgstr "无法将该��设为此表�的 %1。"
 
-#: lib/RT/Ticket_Overlay.pm:1451
+#: lib/RT/Ticket_Overlay.pm:1469
 #. ($self->loc($args{'Type'}))
 msgid "Could not make that principal a %1 for this ticket"
 msgstr "无法将该��设为此申请�的 %1。"
@@ -1355,16 +1370,16 @@ msgstr "无法将该��设为此申请�的 %1。"
 msgid "Could not remove that principal as a %1 for this queue"
 msgstr "无法将�� %1 从表�移除。"
 
-#: lib/RT/Ticket_Overlay.pm:1567
+#: lib/RT/Ticket_Overlay.pm:1585
 #. ($args{'Type'})
 msgid "Could not remove that principal as a %1 for this ticket"
 msgstr "无法将�� %1 从申请�移除。"
 
-#: lib/RT/Group_Overlay.pm:984
+#: lib/RT/Group_Overlay.pm:982
 msgid "Couldn't add member to group"
 msgstr "无法新增�员至群组"
 
-#: lib/RT/Ticket_Overlay.pm:3571 lib/RT/Ticket_Overlay.pm:3627
+#: lib/RT/Ticket_Overlay.pm:3618 lib/RT/Ticket_Overlay.pm:3674
 #. ($Msg)
 msgid "Couldn't create a transaction: %1"
 msgstr "无法新增更动报告"
@@ -1377,11 +1392,11 @@ msgstr "无法从 gpg 回函辨识出该采�的行动\\n"
 msgid "Couldn't find group\\n"
 msgstr "找�到群组\\n"
 
-#: lib/RT/Interface/Web.pm:902
+#: lib/RT/Interface/Web.pm:962
 msgid "Couldn't find row"
 msgstr "找�到此列数�"
 
-#: lib/RT/Group_Overlay.pm:958
+#: lib/RT/Group_Overlay.pm:956
 msgid "Couldn't find that principal"
 msgstr "找�到该��"
 
@@ -1414,9 +1429,10 @@ msgstr "无法加载 RT 设定档 '%1' %2"
 msgid "Couldn't load Scrips."
 msgstr "无法加载手续。"
 
-#: html/Admin/Groups/GroupRights.html:87 html/Admin/Groups/UserRights.html:74 html/Edit/Global/GroupRight/Add.html:54 html/Edit/Global/UserRight/Add.html:23 html/Edit/Groups/Member:121 html/Edit/Groups/Members/Add.html:44 html/Edit/Rights/index.html:57
-#. ($Group)
+#: html/Admin/Groups/GroupRights.html:87 html/Admin/Groups/UserRights.html:74 html/Edit/Global/GroupRight/Add.html:55 html/Edit/Global/GroupRight/Add.html:60 html/Edit/Global/UserRight/Add.html:25 html/Edit/Global/UserRight/Add.html:30 html/Edit/Groups/Member:120 html/Edit/Groups/Members/Add.html:43 html/Edit/Rights/index.html:58 html/Edit/Rights/index.html:63
 #. ($ObjectGroup)
+#. ($Report)
+#. ($Group)
 #. ($id)
 msgid "Couldn't load group %1"
 msgstr "无法加载手续 %1"
@@ -1425,12 +1441,12 @@ msgstr "无法加载手续 %1"
 msgid "Couldn't load link"
 msgstr "无法加载链接。"
 
-#: html/Admin/Elements/EditCustomFields:146 html/Admin/Queues/People.html:120
+#: html/Admin/Elements/EditCustomFields:145 html/Admin/Queues/CustomFields.html:35 html/Admin/Queues/People.html:120
 #. ($id)
 msgid "Couldn't load queue"
 msgstr "无法加载表�"
 
-#: html/Admin/Queues/GroupRights.html:100 html/Admin/Queues/UserRights.html:71 html/Edit/Global/GroupRight/Add.html:50 html/Edit/Global/GroupRight/index.html:81 html/Edit/Global/UserRight/Add.html:19 html/Edit/Global/UserRight/index.html:83 html/Edit/Rights/index.html:53
+#: html/Admin/Queues/GroupRights.html:100 html/Admin/Queues/UserRights.html:71 html/Edit/Global/GroupRight/Add.html:51 html/Edit/Global/GroupRight/index.html:82 html/Edit/Global/GroupRight/index.html:87 html/Edit/Global/UserRight/Add.html:21 html/Edit/Global/UserRight/index.html:83 html/Edit/Global/UserRight/index.html:88 html/Edit/Rights/index.html:54
 #. ($Queue)
 #. ($id)
 msgid "Couldn't load queue %1"
@@ -1449,16 +1465,16 @@ msgstr "无法加载模�"
 msgid "Couldn't load that user (%1)"
 msgstr "无法加载该�使用者(%1)"
 
-#: html/SelfService/Display.html:108
+#: html/SelfService/Display.html:114
 #. ($id)
 msgid "Couldn't load ticket '%1'"
 msgstr "无法加载申请� '%1'"
 
-#: html/Admin/Elements/ModifyUser:85 html/Admin/Users/Modify.html:148 html/User/Prefs.html:97 html/Work/Preferences/Info:86
+#: html/Admin/Elements/ModifyUser:85 html/Admin/Users/Modify.html:148 html/User/Prefs.html:134 html/Work/Preferences/Info:89
 msgid "Country"
 msgstr "国家"
 
-#: html/Admin/Elements/CreateUserCalled:25 html/Edit/Elements/PopHeader:29 html/Edit/Global/GroupRight/Add.html:18 html/Ticket/Create.html:134 html/Ticket/Create.html:194
+#: html/Admin/Elements/CreateUserCalled:25 html/Edit/Elements/PopHeader:33 html/Edit/Global/GroupRight/Add.html:19 html/Ticket/Create.html:134 html/Ticket/Create.html:195
 msgid "Create"
 msgstr "新增"
 
@@ -1466,7 +1482,7 @@ msgstr "新增"
 msgid "Create Subgroup:"
 msgstr "新增�群组："
 
-#: etc/initialdata:145
+#: etc/initialdata:127
 msgid "Create Tickets"
 msgstr "新增申请�"
 
@@ -1523,7 +1539,7 @@ msgstr "新增模�"
 msgid "Create a new ticket"
 msgstr "新增申请�"
 
-#: html/Admin/Users/Modify.html:213 html/Admin/Users/Modify.html:240
+#: html/Admin/Users/Modify.html:213 html/Admin/Users/Modify.html:242
 msgid "Create a new user"
 msgstr "新增使用者"
 
@@ -1572,7 +1588,7 @@ msgstr "新增失败：%1/%2/%3"
 msgid "Create new item"
 msgstr "建立新项目"
 
-#: etc/initialdata:147
+#: etc/initialdata:129
 msgid "Create new tickets based on this scrip's template"
 msgstr "��此项手续内的模版，新增申请�"
 
@@ -1608,7 +1624,7 @@ msgstr "新增�删除�更改使用者"
 msgid "CreateTicket"
 msgstr "新增申请�"
 
-#: html/Elements/SelectDateType:25 html/Ticket/Elements/ShowDates:26 lib/RT/Ticket_Overlay.pm:1175
+#: html/Elements/SelectDateType:25 html/Ticket/Elements/ShowDates:27 lib/RT/Ticket_Overlay.pm:1212
 msgid "Created"
 msgstr "新增日"
 
@@ -1642,11 +1658,11 @@ msgstr "现有自订字段"
 msgid "Current Groups:"
 msgstr "现有群组列表："
 
-#: html/Ticket/Elements/EditLinks:27
+#: html/Ticket/Elements/EditLinks:27 html/Work/Tickets/Elements/EditLinks:10
 msgid "Current Relationships"
 msgstr "现有关系"
 
-#: html/Edit/Rights/index.html:19
+#: html/Edit/Rights/index.html:20
 msgid "Current Rights:"
 msgstr "现有��："
 
@@ -1654,7 +1670,7 @@ msgstr "现有��："
 msgid "Current Scrips"
 msgstr "现有手续"
 
-#: html/Work/Tickets/Create.html:48 html/Work/Tickets/Elements/ShowBasics:39
+#: html/Work/Tickets/Create.html:49 html/Work/Tickets/Elements/ShowBasics:47
 msgid "Current Status"
 msgstr "目�状�"
 
@@ -1662,6 +1678,10 @@ msgstr "目�状�"
 msgid "Current Templates"
 msgstr "现有模�"
 
+#: html/Work/Tickets/Elements/EditPeople:9
+msgid "Current Watchers"
+msgstr "现有视察员"
+
 #: html/Admin/Groups/Members.html:38 html/User/Groups/Members.html:41
 msgid "Current members"
 msgstr "现有�员"
@@ -1674,7 +1694,7 @@ msgstr "现有��"
 msgid "Current search criteria"
 msgstr "现有查询�件"
 
-#: html/Admin/Queues/People.html:40 html/Ticket/Elements/EditPeople:44
+#: html/Admin/Queues/People.html:40 html/Ticket/Elements/EditPeople:44 html/Work/Tickets/Elements/EditPeople:32
 msgid "Current watchers"
 msgstr "现有视察员"
 
@@ -1683,7 +1703,7 @@ msgstr "现有视察员"
 msgid "Custom Field #%1"
 msgstr "自订字段 #%1"
 
-#: html/Admin/Elements/QueueTabs:52 html/Admin/Elements/SystemTabs:39 html/Admin/Global/index.html:49 html/Edit/Global/autohandler:7 html/Edit/Queues/autohandler:18 html/Ticket/Elements/ShowSummary:35
+#: html/Admin/Elements/QueueTabs:52 html/Admin/Elements/SystemTabs:39 html/Admin/Global/index.html:49 html/Edit/Global/autohandler:7 html/Edit/Queues/autohandler:22 html/Ticket/Elements/ShowSummary:35
 msgid "Custom Fields"
 msgstr "自订字段"
 
@@ -1703,31 +1723,31 @@ msgstr "动作�执行程�"
 msgid "Custom condition"
 msgstr "自订�件"
 
-#: lib/RT/Tickets_Overlay.pm:1618
+#: lib/RT/Tickets_Overlay.pm:1637
 #. ($CF->Name , $args{OPERATOR} , $args{VALUE})
 msgid "Custom field %1 %2 %3"
 msgstr "自订字段 %1 %2 %3"
 
-#: lib/RT/Tickets_Overlay.pm:1613
+#: lib/RT/Tickets_Overlay.pm:1632
 #. ($CF->Name)
 msgid "Custom field %1 has a value."
 msgstr "自订字段 %1 已有值"
 
-#: lib/RT/Tickets_Overlay.pm:1610
+#: lib/RT/Tickets_Overlay.pm:1629
 #. ($CF->Name)
 msgid "Custom field %1 has no value."
 msgstr "自订字段 %1 没有值"
 
-#: lib/RT/Ticket_Overlay.pm:3463
+#: lib/RT/Ticket_Overlay.pm:3510
 #. ($args{'Field'})
 msgid "Custom field %1 not found"
 msgstr "找�到自订字段 %1"
 
-#: html/Admin/Elements/EditCustomFields:196
+#: html/Admin/Elements/EditCustomFields:195
 msgid "Custom field deleted"
 msgstr "自订字段已删除"
 
-#: lib/RT/Ticket_Overlay.pm:3613
+#: lib/RT/Ticket_Overlay.pm:3660
 msgid "Custom field not found"
 msgstr "找�到自订字段"
 
@@ -1752,7 +1772,7 @@ msgstr "找�到自订字段值"
 msgid "Custom field value deleted"
 msgstr "自订字段值删除�功"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:145 html/Edit/Global/Workflow/Owner.html:90 lib/RT/Transaction_Overlay.pm:548
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:145 html/Edit/Global/Workflow/Owner.html:90 lib/RT/Transaction_Overlay.pm:505 lib/RT/Transaction_Vendor.pm:5
 msgid "CustomField"
 msgstr "自订字段"
 
@@ -1760,11 +1780,19 @@ msgstr "自订字段"
 msgid "Data error"
 msgstr "数�错误"
 
+#: html/Edit/Global/Basic/Top:77
+msgid "DatabaseBindRemote"
+msgstr "容许外部�机"
+
+#: html/Edit/Global/Basic/Top:75
+msgid "DatabaseName"
+msgstr "MySQL数�库"
+
 #: NOT FOUND IN SOURCE
 msgid "Date of Departure"
 msgstr "出�日期"
 
-#: html/SelfService/Display.html:38 html/Ticket/Create.html:160 html/Ticket/Elements/ShowSummary:54 html/Ticket/Elements/Tabs:92 html/Ticket/ModifyAll.html:43 html/Work/Tickets/Elements/ShowTransaction:14
+#: html/SelfService/Display.html:38 html/Ticket/Create.html:160 html/Ticket/Elements/ShowSummary:54 html/Ticket/Elements/Tabs:92 html/Ticket/ModifyAll.html:43 html/Work/Tickets/Elements/ShowTransaction:17
 msgid "Dates"
 msgstr "日期"
 
@@ -1780,35 +1808,47 @@ msgstr "12"
 msgid "December"
 msgstr "�二月"
 
+#: NOT FOUND IN SOURCE
+msgid "Default Approval"
+msgstr "预设签核"
+
 #: NOT FOUND IN SOURCE
 msgid "Default Autoresponse Template"
 msgstr "预设自动�应模�"
 
-#: etc/initialdata:225
+#: etc/initialdata:207
 msgid "Default Autoresponse template"
 msgstr "预设自动�应模�"
 
-#: etc/initialdata:304
+#: html/Edit/Global/CustomField/Top:46
+msgid "Default Value"
+msgstr "预设值"
+
+#: etc/initialdata:281
 msgid "Default admin comment template"
 msgstr "预设管�员评论模�"
 
-#: etc/initialdata:262
+#: etc/initialdata:260
 msgid "Default admin correspondence template"
 msgstr "预设管�员回�模�"
 
-#: etc/initialdata:283
+#: etc/initialdata:272
 msgid "Default correspondence template"
 msgstr "预设回�模�"
 
-#: etc/initialdata:240
+#: etc/initialdata:238
 msgid "Default transaction template"
 msgstr "预设更动模�"
 
-#: lib/RT/Transaction_Overlay.pm:643
+#: lib/RT/Transaction_Overlay.pm:491
 #. ($type, $self->Field, $self->OldValue, $self->NewValue)
 msgid "Default: %1/%2 changed from %3 to %4"
 msgstr "预设：%1/%2 已自 %3 改为 %4"
 
+#: NOT FOUND IN SOURCE
+msgid "DefaultApproval"
+msgstr "预设签核"
+
 #: html/User/Delegation.html:24 html/User/Delegation.html:27
 msgid "Delegate rights"
 msgstr "代表团��"
@@ -1837,7 +1877,7 @@ msgstr "代�表�："
 msgid "Delegated Type"
 msgstr "代�表��类"
 
-#: html/Edit/Users/index.html:125 html/Work/Delegates/Info:31 html/Work/Delegates/List:8 html/Work/Elements/Tab:39 html/Work/Overview/Info:28
+#: html/Edit/Users/index.html:98 html/Work/Delegates/Info:31 html/Work/Delegates/List:8 html/Work/Elements/Tab:41 html/Work/Overview/Info:28
 msgid "Delegates"
 msgstr "代�人"
 
@@ -1881,10 +1921,14 @@ msgstr "代�人群组"
 msgid "Delegation Rights"
 msgstr "代�人��"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:113 html/Edit/Elements/104Buttons:73 html/Work/Search/index.html:48 html/Work/Search/index.html:48
+#: html/Admin/Elements/EditScrips:53 html/Admin/Elements/ModifyTemplateAsWorkflow:113 html/Edit/Elements/104Buttons:84 html/Work/Search/index.html:48 html/Work/Search/index.html:48
 msgid "Delete"
 msgstr "删除"
 
+#: html/Admin/Elements/EditScrips:52
+msgid "Delete selected scrips"
+msgstr "删除指定的手续"
+
 #: lib/RT/Queue_Overlay.pm:88
 msgid "Delete tickets"
 msgstr "删除申请�"
@@ -1893,7 +1937,7 @@ msgstr "删除申请�"
 msgid "DeleteTicket"
 msgstr "删除申请�"
 
-#: lib/RT/Transaction_Overlay.pm:187
+#: lib/RT/Transaction_Overlay.pm:136
 msgid "Deleting this object could break referential integrity"
 msgstr "删除此对象�能破��考完整性"
 
@@ -1901,7 +1945,7 @@ msgstr "删除此对象�能破��考完整性"
 msgid "Deleting this object would break referential integrity"
 msgstr "删除此对象�能破��考完整性"
 
-#: lib/RT/User_Overlay.pm:497
+#: lib/RT/User_Overlay.pm:504
 msgid "Deleting this object would violate referential integrity"
 msgstr "删除此对象会���考完整性"
 
@@ -1921,11 +1965,11 @@ msgstr "驳回"
 msgid "Department"
 msgstr "部门"
 
-#: html/Edit/Global/UserRight/List:12 html/Edit/Global/UserRight/Top:13 html/Edit/Users/List:10 html/Edit/Users/Top:12
+#: html/Edit/Global/UserRight/List:12 html/Edit/Global/UserRight/Top:13
 msgid "Department ID"
 msgstr "部门代�"
 
-#: html/Edit/Global/UserRight/List:11 html/Edit/Global/UserRight/Top:49 html/Edit/Users/List:9 html/Edit/Users/Top:48 html/Work/Delegates/Info:78 html/Work/Overview/Info:60
+#: html/Edit/Global/UserRight/List:11 html/Edit/Global/UserRight/Top:49 html/Work/Delegates/Info:78 html/Work/Overview/Info:60
 msgid "Department Name"
 msgstr "部门�称"
 
@@ -1949,7 +1993,7 @@ msgstr "请��"
 msgid "Departure Until"
 msgstr "差旅截止日"
 
-#: html/Ticket/Create.html:180 html/Ticket/Elements/BulkLinks:34 html/Ticket/Elements/EditLinks:122 html/Ticket/Elements/EditLinks:46 html/Ticket/Elements/ShowDependencies:31 html/Ticket/Elements/ShowLinks:36 html/Work/Search/BulkLinks:10
+#: html/Ticket/Create.html:181 html/Ticket/Elements/BulkLinks:34 html/Ticket/Elements/EditLinks:105 html/Ticket/Elements/EditLinks:44 html/Ticket/Elements/ShowDependencies:31 html/Ticket/Elements/ShowLinks:36 html/Work/Search/BulkLinks:10 html/Work/Tickets/Elements/EditLinks:109 html/Work/Tickets/Elements/EditLinks:34 html/Work/Tickets/Elements/ShowLinks:21
 msgid "Depended on by"
 msgstr "�接续处�的申请�"
 
@@ -1957,7 +2001,27 @@ msgstr "�接续处�的申请�"
 msgid "Dependencies: \\n"
 msgstr "附属性：\\n"
 
-#: html/Elements/SelectLinkType:26 html/Ticket/Create.html:179 html/Ticket/Elements/BulkLinks:30 html/Ticket/Elements/EditLinks:118 html/Ticket/Elements/EditLinks:35 html/Ticket/Elements/ShowDependencies:24 html/Ticket/Elements/ShowLinks:26 html/Work/Search/BulkLinks:6
+#: lib/RT/Transaction_Overlay.pm:585
+#. ($value)
+msgid "Dependency by %1 added"
+msgstr "已加入�接续处�的申请� %1"
+
+#: lib/RT/Transaction_Overlay.pm:622
+#. ($value)
+msgid "Dependency by %1 deleted"
+msgstr "已移除�接续处�的申请� %1"
+
+#: lib/RT/Transaction_Overlay.pm:582
+#. ($value)
+msgid "Dependency on %1 added"
+msgstr "已加入需先处�的申请� %1"
+
+#: lib/RT/Transaction_Overlay.pm:619
+#. ($value)
+msgid "Dependency on %1 deleted"
+msgstr "已移除需先处�的申请� %1"
+
+#: html/Elements/SelectLinkType:26 html/Ticket/Create.html:180 html/Ticket/Elements/BulkLinks:30 html/Ticket/Elements/EditLinks:101 html/Ticket/Elements/EditLinks:35 html/Ticket/Elements/ShowDependencies:24 html/Ticket/Elements/ShowLinks:26 html/Work/Search/BulkLinks:6 html/Work/Tickets/Elements/EditLinks:105 html/Work/Tickets/Elements/EditLinks:23 html/Work/Tickets/Elements/ShowLinks:16
 msgid "Depends on"
 msgstr "需先处�"
 
@@ -1973,7 +2037,7 @@ msgstr "递�"
 msgid "Describe the issue below"
 msgstr "在以下字段�述主题"
 
-#: html/Admin/Elements/AddCustomFieldValue:35 html/Admin/Elements/EditCustomField:38 html/Admin/Elements/EditScrip:33 html/Admin/Elements/ModifyQueue:35 html/Admin/Elements/ModifyTemplate:35 html/Admin/Elements/ModifyTemplateAsWorkflow:192 html/Admin/Groups/Modify.html:48 html/Admin/Queues/Modify.html:47 html/Edit/Global/Workflow/Action:14 html/Elements/SelectGroups:26 html/User/Groups/Modify.html:48 html/Work/Preferences/Info:98
+#: html/Admin/Elements/AddCustomFieldValue:35 html/Admin/Elements/EditCustomField:38 html/Admin/Elements/EditScrip:33 html/Admin/Elements/ModifyQueue:35 html/Admin/Elements/ModifyTemplate:35 html/Admin/Elements/ModifyTemplateAsWorkflow:192 html/Admin/Groups/Modify.html:48 html/Admin/Queues/Modify.html:47 html/Edit/Elements/SelectQueues:4 html/Edit/Global/Workflow/Action:13 html/Elements/SelectGroups:26 html/User/Groups/Modify.html:48
 msgid "Description"
 msgstr "�述"
 
@@ -1985,7 +2049,7 @@ msgstr "�办业务说明"
 msgid "Description:"
 msgstr "�述："
 
-#: html/Work/Tickets/Create.html:108 html/Work/Tickets/Elements/EditCustomFields:39 html/Work/Tickets/Elements/ShowCustomFields:41
+#: html/Work/Tickets/Create.html:132 html/Work/Tickets/Create.html:84 html/Work/Tickets/Elements/EditCustomFields:13 html/Work/Tickets/Elements/EditCustomFields:61 html/Work/Tickets/Elements/ShowCustomFields:14 html/Work/Tickets/Elements/ShowCustomFields:53
 msgid "Details"
 msgstr "细节"
 
@@ -1993,15 +2057,15 @@ msgstr "细节"
 msgid "Direct"
 msgstr "直接"
 
-#: html/Edit/Users/Info:31
+#: NOT FOUND IN SOURCE
 msgid "Disability"
 msgstr "残障身分"
 
-#: html/Edit/Users/Info:29
+#: NOT FOUND IN SOURCE
 msgid "Disability Type"
 msgstr "残障类别"
 
-#: html/Edit/Global/GroupRight/List:9 html/Edit/Global/GroupRight/Top:16 html/Edit/Groups/List:11 html/Edit/Groups/Top:19 html/Edit/Queues/Basic/Top:70 html/Edit/Queues/List:13 html/Work/Delegates/Info:48 html/Work/Delegates/Info:53 html/Work/Delegates/List:12 html/Work/Overview/Info:42
+#: html/Edit/Global/GroupRight/List:9 html/Edit/Global/GroupRight/Top:16 html/Edit/Groups/List:11 html/Edit/Groups/Top:19 html/Edit/Queues/Basic/Top:69 html/Edit/Queues/List:15 html/Edit/Queues/List:27 html/Work/Delegates/Info:48 html/Work/Delegates/Info:53 html/Work/Delegates/List:12 html/Work/Overview/Info:42
 msgid "Disabled"
 msgstr "�用"
 
@@ -2037,7 +2101,7 @@ msgstr "�许一切�作"
 msgid "Don't refresh this page."
 msgstr "�更新此页�。"
 
-#: html/Search/Elements/PickRestriction:113 html/Work/Search/PickRestriction:95
+#: html/Search/Elements/PickRestriction:113 html/Work/Search/PickRestriction:101
 msgid "Don't show search results"
 msgstr "�显示查询结果"
 
@@ -2045,7 +2109,7 @@ msgstr "�显示查询结果"
 msgid "Down"
 msgstr "下一页"
 
-#: html/Ticket/Elements/ShowTransaction:92
+#: html/Ticket/Elements/ShowTransaction:103
 msgid "Download"
 msgstr "下载"
 
@@ -2053,7 +2117,7 @@ msgstr "下载"
 msgid "Dr."
 msgstr "�士"
 
-#: html/Elements/SelectDateType:31 html/Ticket/Create.html:166 html/Ticket/Elements/EditDates:44 html/Ticket/Elements/ShowDates:42 lib/RT/Ticket_Overlay.pm:1179
+#: html/Elements/SelectDateType:31 html/Ticket/Create.html:166 html/Ticket/Elements/EditDates:44 html/Ticket/Elements/ShowDates:43 html/Work/Tickets/Elements/EditBasics:54 lib/RT/Ticket_Overlay.pm:1216
 msgid "Due"
 msgstr "到期日"
 
@@ -2070,7 +2134,7 @@ msgstr "无法解读日期 '%1'"
 msgid "ERROR: Couldn't load ticket '%1': %2.\\n"
 msgstr "无法加载申请� '%1'：%2.\\n"
 
-#: html/Work/Tickets/Update.html:46
+#: html/Work/Tickets/Update.html:47
 msgid "Edit"
 msgstr "编辑"
 
@@ -2078,7 +2142,7 @@ msgstr "编辑"
 msgid "Edit Conditions"
 msgstr "编辑�置�件"
 
-#: html/Admin/Queues/CustomFields.html:44
+#: html/Admin/Queues/CustomFields.html:45
 #. ($Queue->Name)
 msgid "Edit Custom Fields for %1"
 msgstr "编辑 %1 的自订字段"
@@ -2172,15 +2236,19 @@ msgstr "最高学历"
 msgid "EffectiveId"
 msgstr "有效编�"
 
-#: lib/RT/Ticket_Overlay.pm:2644 lib/RT/Ticket_Overlay.pm:2712
+#: lib/RT/Ticket_Overlay.pm:2673 lib/RT/Ticket_Overlay.pm:2751
 msgid "Either base or target must be specified"
 msgstr "需�指定起始申请�或目的申请�"
 
-#: html/Admin/Users/Modify.html:52 html/Admin/Users/Prefs.html:45 html/Elements/SelectUsers:26 html/Ticket/Elements/AddWatchers:55 html/User/Prefs.html:41 html/Work/Delegates/Info:96 html/Work/Overview/Info:78 html/Work/Preferences/Info:16
+#: html/Admin/Users/Modify.html:52 html/Admin/Users/Prefs.html:45 html/Edit/Elements/SelectUsers:4 html/Edit/Users/List:7 html/Elements/SelectUsers:26 html/Ticket/Elements/AddWatchers:55 html/User/Prefs.html:43 html/Work/Delegates/Info:96 html/Work/Overview/Info:78
 msgid "Email"
 msgstr "电�邮件信箱"
 
-#: lib/RT/User_Overlay.pm:247
+#: html/Work/Preferences/Info:16
+msgid "Email Address"
+msgstr "电�邮件信箱"
+
+#: lib/RT/User_Overlay.pm:251
 msgid "Email address in use"
 msgstr "此电�邮件信箱已被使用"
 
@@ -2220,11 +2288,11 @@ msgstr "�用(�消勾选将�用此群组)"
 msgid "Enabled (Unchecking this box disables this queue)"
 msgstr "�用(�消勾选将�用此表�)"
 
-#: html/Admin/Elements/EditCustomFields:98
+#: html/Admin/Elements/EditCustomFields:97
 msgid "Enabled Custom Fields"
 msgstr "已�用的自订字段"
 
-#: html/Edit/Queues/Basic/Top:75 html/Edit/Queues/List:15
+#: html/Edit/Queues/Basic/Top:74 html/Edit/Queues/List:17 html/Edit/Queues/List:29
 msgid "Enabled Date"
 msgstr "�用日期"
 
@@ -2236,16 +2304,16 @@ msgstr "激活日期："
 msgid "Enabled Queues"
 msgstr "已�用的表�"
 
-#: html/Edit/Queues/Basic/Top:66 html/Edit/Queues/List:11
+#: html/Edit/Queues/Basic/Top:65 html/Edit/Queues/List:13 html/Edit/Queues/List:25
 msgid "Enabled Status"
 msgstr "�用状�"
 
-#: html/Admin/Elements/EditCustomField:106 html/Admin/Groups/Modify.html:116 html/Admin/Queues/Modify.html:140 html/Admin/Users/Modify.html:282 html/User/Groups/Modify.html:116
+#: html/Admin/Elements/EditCustomField:106 html/Admin/Groups/Modify.html:116 html/Admin/Queues/Modify.html:140 html/Admin/Users/Modify.html:284 html/User/Groups/Modify.html:116
 #. (loc_fuzzy($msg))
 msgid "Enabled status %1"
 msgstr "�用状� %1"
 
-#: html/Edit/Users/Info:35
+#: NOT FOUND IN SOURCE
 msgid "End of Trial"
 msgstr "试用期满日"
 
@@ -2265,7 +2333,7 @@ msgstr "输入下列�一或���件，查询用户数�"
 msgid "Enter one value"
 msgstr "键入�一项目"
 
-#: html/Search/Bulk.html:144 html/Ticket/Elements/EditLinks:111 html/Work/Search/Bulk.html:95
+#: html/Search/Bulk.html:144 html/Ticket/Elements/EditLinks:94 html/Work/Search/Bulk.html:95 html/Work/Tickets/Elements/EditLinks:98
 msgid "Enter tickets or URIs to link tickets to. Seperate multiple entries with spaces."
 msgstr "输入申请��链接到的申请�编�或网�。以空白隔开。"
 
@@ -2317,15 +2385,15 @@ msgstr "表�->新增视察员的�数有误"
 msgid "Error in parameters to Queue->DelWatcher"
 msgstr "表�->删除视察员的�数有误"
 
-#: lib/RT/Ticket_Overlay.pm:1364
+#: lib/RT/Ticket_Overlay.pm:1401
 msgid "Error in parameters to Ticket->AddWatcher"
 msgstr "申请�->新增视察员的�数有误"
 
-#: lib/RT/Ticket_Overlay.pm:1540
+#: lib/RT/Ticket_Overlay.pm:1558
 msgid "Error in parameters to Ticket->DelWatcher"
 msgstr "申请�->删除视察员的�数有误"
 
-#: etc/initialdata:38
+#: etc/initialdata:20
 msgid "Everyone"
 msgstr "所有人"
 
@@ -2333,7 +2401,11 @@ msgstr "所有人"
 msgid "Example:"
 msgstr "范例："
 
-#: html/Edit/Elements/104Buttons:77
+#: NOT FOUND IN SOURCE
+msgid "Existing user renamed from %1 to %2"
+msgstr "现有使用者 %1 已改�为 %2"
+
+#: html/Edit/Elements/104Buttons:88
 msgid "Export"
 msgstr "汇出"
 
@@ -2345,31 +2417,31 @@ msgstr "外部认���"
 msgid "ExternalContactInfoId"
 msgstr "外部�络方���"
 
-#: html/Edit/Global/Basic/Top:64
+#: html/Edit/Global/Basic/Top:69
 msgid "ExternalDatabaseDSN"
 msgstr "外部数�库连结字符串"
 
-#: html/Edit/Global/Basic/Top:68
+#: html/Edit/Global/Basic/Top:73
 msgid "ExternalDatabasePass"
 msgstr "外部数�库�令"
 
-#: html/Edit/Global/Basic/Top:66
+#: html/Edit/Global/Basic/Top:71
 msgid "ExternalDatabaseUser"
 msgstr "外部数�库用户"
 
-#: html/Edit/Global/Basic/Top:62
+#: html/Edit/Global/Basic/Top:67
 msgid "ExternalURL"
 msgstr "外部接�网�"
 
-#: html/Admin/Users/Modify.html:72
+#: html/Admin/Users/Modify.html:72 html/Edit/Users/Info:41
 msgid "Extra info"
 msgstr "备注"
 
-#: lib/RT/User_Overlay.pm:361
+#: lib/RT/User_Overlay.pm:368
 msgid "Failed to find 'Privileged' users pseudogroup."
 msgstr "找�到「内部�员�虚拟群组的使用者。"
 
-#: lib/RT/User_Overlay.pm:368
+#: lib/RT/User_Overlay.pm:375
 msgid "Failed to find 'Unprivileged' users pseudogroup"
 msgstr "找�到「�内部�员�虚拟群组的使用者。"
 
@@ -2394,22 +2466,22 @@ msgstr "二月"
 msgid "Female"
 msgstr "女"
 
-#: html/Edit/Global/CustomField/List:5 html/Edit/Global/CustomField/Top:9
-msgid "Field Attribute"
-msgstr "字段属性"
-
 #: html/Edit/Global/CustomField/Info:14
 msgid "Field Content:"
 msgstr "字段内容："
 
-#: html/Edit/Global/CustomField/List:7 html/Edit/Global/CustomField/Top:21
+#: html/Edit/Global/CustomField/List:7 html/Edit/Global/CustomField/Top:20
 msgid "Field Description"
 msgstr "字段�述"
 
-#: html/Edit/Global/CustomField/List:6 html/Edit/Global/CustomField/Top:15
+#: html/Edit/Global/CustomField/List:6 html/Edit/Global/CustomField/Top:14
 msgid "Field Name"
 msgstr "字段�称"
 
+#: html/Edit/Global/CustomField/List:5 html/Edit/Global/CustomField/Top:9
+msgid "Field Type"
+msgstr "字段属性"
+
 #: html/Edit/Elements/PickUsers:52 html/Edit/Users/Add.html:47
 msgid "Filter"
 msgstr "筛选"
@@ -2426,19 +2498,19 @@ msgstr "筛选列表："
 msgid "Fin"
 msgstr "最终"
 
-#: html/Ticket/Create.html:154 html/Ticket/Elements/EditBasics:58 lib/RT/Tickets_Overlay.pm:1091
+#: html/Ticket/Create.html:154 html/Ticket/Elements/EditBasics:58 html/Work/Tickets/Elements/EditBasics:52 lib/RT/Tickets_Overlay.pm:1110
 msgid "Final Priority"
-msgstr "最低顺�"
+msgstr "最终顺�"
 
-#: lib/RT/Ticket_Overlay.pm:1170
+#: lib/RT/Ticket_Overlay.pm:1207
 msgid "FinalPriority"
-msgstr "最低顺�"
+msgstr "最终顺�"
 
 #: NOT FOUND IN SOURCE
 msgid "Financial Department:"
 msgstr "财务部："
 
-#: html/Admin/Queues/People.html:60 html/Ticket/Elements/EditPeople:33
+#: html/Admin/Queues/People.html:60 html/Ticket/Elements/EditPeople:33 html/Work/Tickets/Elements/EditPeople:18
 msgid "Find group whose"
 msgstr "寻找群组的"
 
@@ -2446,10 +2518,14 @@ msgstr "寻找群组的"
 msgid "Find new/open tickets"
 msgstr "寻找/开�申请�"
 
-#: html/Admin/Queues/People.html:56 html/Admin/Users/index.html:45 html/Ticket/Elements/EditPeople:29
+#: html/Admin/Queues/People.html:56 html/Admin/Users/index.html:45 html/Edit/Users/Top:6 html/Ticket/Elements/EditPeople:29 html/Work/Tickets/Elements/EditPeople:14
 msgid "Find people whose"
 msgstr "寻找人员的"
 
+#: html/Edit/Queues/Top:6
+msgid "Find queues whose"
+msgstr "寻找表�的"
+
 #: html/Search/Listing.html:107 html/Work/Search/index.html:88
 msgid "Find tickets"
 msgstr "寻找申请�"
@@ -2474,7 +2550,7 @@ msgstr "一"
 msgid "First-level Admins"
 msgstr "一阶主管"
 
-#: html/Edit/Users/Info:40
+#: NOT FOUND IN SOURCE
 msgid "First-level Users"
 msgstr "一阶主管员工"
 
@@ -2482,17 +2558,17 @@ msgstr "一阶主管员工"
 msgid "Fixed shift"
 msgstr "固定�"
 
-#: docs/design_docs/string-extraction-guide.txt:33
+#: docs/design_docs/string-extraction-guide.txt:33 lib/RT/StyleGuide.pod:746
 msgid "Foo Bar Baz"
 msgstr "甲 乙 丙"
 
-#: docs/design_docs/string-extraction-guide.txt:24
+#: docs/design_docs/string-extraction-guide.txt:24 lib/RT/StyleGuide.pod:737
 msgid "Foo!"
 msgstr "甲�"
 
 #: html/Search/Bulk.html:86 html/Work/Search/Bulk.html:55
 msgid "Force change"
-msgstr "强制更新"
+msgstr "强制更�"
 
 #: html/Work/Elements/104Header:89
 msgid "Form Processing"
@@ -2503,7 +2579,7 @@ msgstr "电�表�作业区"
 msgid "Found %quant(%1,ticket)"
 msgstr "找到 %1 张申请�"
 
-#: lib/RT/Interface/Web.pm:904
+#: lib/RT/Interface/Web.pm:964
 msgid "Found Object"
 msgstr "已找到对象"
 
@@ -2559,7 +2635,7 @@ msgstr "完整标头档"
 msgid "Gecos"
 msgstr "登入��"
 
-#: html/Edit/Users/Info:26
+#: NOT FOUND IN SOURCE
 msgid "Gender"
 msgstr "性别"
 
@@ -2567,7 +2643,7 @@ msgstr "性别"
 msgid "Getting the current user from a pgp sig\\n"
 msgstr "�得目�使用者的 pgp 签章\\n"
 
-#: lib/RT/Transaction_Overlay.pm:593
+#: lib/RT/Transaction_Overlay.pm:551
 #. ($New->Name)
 msgid "Given to %1"
 msgstr "交予 %1"
@@ -2576,6 +2652,10 @@ msgstr "交予 %1"
 msgid "Global"
 msgstr "全域设定"
 
+#: NOT FOUND IN SOURCE
+msgid "Global Approval"
+msgstr "全域签核"
+
 #: NOT FOUND IN SOURCE
 msgid "Global Keyword Selections"
 msgstr "全域关键�选�"
@@ -2588,7 +2668,7 @@ msgstr "拥有全域��列表："
 msgid "Global Scrips"
 msgstr "全域手续"
 
-#: html/Edit/Elements/Tab:38
+#: html/Edit/Elements/Tab:40
 msgid "Global Setup"
 msgstr "全域设定"
 
@@ -2597,7 +2677,11 @@ msgstr "全域设定"
 msgid "Global template: %1"
 msgstr "全域模�：%1"
 
-#: html/Admin/Elements/EditCustomFields:74 html/Admin/Queues/People.html:58 html/Admin/Queues/People.html:62 html/Admin/Queues/index.html:43 html/Admin/Users/index.html:48 html/Ticket/Elements/EditPeople:31 html/Ticket/Elements/EditPeople:35 html/index.html:40
+#: NOT FOUND IN SOURCE
+msgid "GlobalApproval"
+msgstr "全域签核"
+
+#: html/Admin/Elements/EditCustomFields:73 html/Admin/Queues/People.html:58 html/Admin/Queues/People.html:62 html/Admin/Queues/index.html:43 html/Admin/Users/index.html:48 html/Ticket/Elements/EditPeople:31 html/Ticket/Elements/EditPeople:35 html/Work/Tickets/Elements/EditPeople:16 html/Work/Tickets/Elements/EditPeople:20 html/index.html:40
 msgid "Go!"
 msgstr "执行"
 
@@ -2625,6 +2709,10 @@ msgstr "群组"
 msgid "Group %1 %2: %3"
 msgstr "群组 %1 %2：%3"
 
+#: NOT FOUND IN SOURCE
+msgid "Group Admin"
+msgstr "群组管�员"
+
 #: html/Edit/Global/GroupRight/List:5 html/Edit/Global/GroupRight/Top:20 html/Edit/Groups/List:7
 msgid "Group Description"
 msgstr "群组�述"
@@ -2637,7 +2725,7 @@ msgstr "群组管�"
 msgid "Group Members"
 msgstr "群组�员"
 
-#: html/Edit/Elements/PickUsers:28 html/Edit/Global/GroupRight/List:4 html/Edit/Global/GroupRight/Top:10 html/Edit/Groups/List:6 html/Edit/Groups/Top:7 html/Edit/Users/Add.html:29 html/Edit/Users/Group:10 html/Edit/Users/Search.html:43 html/Work/Delegates/Add.html:15 html/Work/Tickets/Cc:24
+#: html/Edit/Elements/PickUsers:28 html/Edit/Global/GroupRight/List:4 html/Edit/Global/GroupRight/Top:10 html/Edit/Groups/List:6 html/Edit/Groups/Top:7 html/Edit/Queues/Basic/Add.html:15 html/Edit/Users/Add.html:29 html/Edit/Users/Group:10 html/Edit/Users/Search.html:43 html/Work/Delegates/Add.html:15 html/Work/Tickets/Cc:24
 msgid "Group Name"
 msgstr "群组�称"
 
@@ -2645,7 +2733,7 @@ msgstr "群组�称"
 msgid "Group Name:"
 msgstr "群组�称："
 
-#: html/Admin/Elements/GroupTabs:44 html/Admin/Elements/QueueTabs:56 html/Admin/Elements/SystemTabs:43 html/Admin/Global/index.html:54 html/Edit/Global/autohandler:12 html/Edit/Queues/autohandler:23 html/Edit/Users/Group:11 html/Edit/Users/index.html:123
+#: html/Admin/Elements/GroupTabs:44 html/Admin/Elements/QueueTabs:56 html/Admin/Elements/SystemTabs:43 html/Admin/Global/index.html:54 html/Edit/Global/autohandler:12 html/Edit/Queues/autohandler:27 html/Edit/Users/Group:11 html/Edit/Users/index.html:96
 msgid "Group Rights"
 msgstr "群组��"
 
@@ -2653,7 +2741,7 @@ msgstr "群组��"
 msgid "Group Rights:"
 msgstr "拥有群组��列表："
 
-#: html/Edit/Elements/Tab:34
+#: html/Edit/Elements/Tab:36
 msgid "Group Setup"
 msgstr "群组设定"
 
@@ -2661,7 +2749,7 @@ msgstr "群组设定"
 msgid "Group Status"
 msgstr "群组状�"
 
-#: lib/RT/Group_Overlay.pm:964
+#: lib/RT/Group_Overlay.pm:962
 msgid "Group already has member"
 msgstr "群组内已有此�员"
 
@@ -2674,15 +2762,19 @@ msgstr "无法新增群组"
 msgid "Group could not be created: %1"
 msgstr "无法新增群组：%1"
 
-#: lib/RT/Group_Overlay.pm:496
+#: lib/RT/Group_Overlay.pm:494
 msgid "Group created"
 msgstr "群组新增完毕"
 
-#: lib/RT/Group_Overlay.pm:1132
+#: NOT FOUND IN SOURCE
+msgid "Group created: %1"
+msgstr "群组 %1 新增完毕"
+
+#: lib/RT/Group_Overlay.pm:1134
 msgid "Group has no such member"
 msgstr "群组没有这个�员"
 
-#: lib/RT/Group_Overlay.pm:944 lib/RT/Queue_Overlay.pm:628 lib/RT/Queue_Overlay.pm:688 lib/RT/Ticket_Overlay.pm:1437 lib/RT/Ticket_Overlay.pm:1515
+#: lib/RT/Group_Overlay.pm:942 lib/RT/Queue_Overlay.pm:628 lib/RT/Queue_Overlay.pm:688 lib/RT/Ticket_Overlay.pm:1455 lib/RT/Ticket_Overlay.pm:1533
 msgid "Group not found"
 msgstr "找�到群组"
 
@@ -2694,6 +2786,14 @@ msgstr "找�到群组。\\n"
 msgid "Group not specified.\\n"
 msgstr "未指定群组。\\n"
 
+#: NOT FOUND IN SOURCE
+msgid "Group redescribed from %1 to %2"
+msgstr "群组�述 %1 已改为 %2"
+
+#: NOT FOUND IN SOURCE
+msgid "Group renamed from %1 to %2"
+msgstr "群组 %1 已改�为 %2"
+
 #: NOT FOUND IN SOURCE
 msgid "Group with Queue Rights"
 msgstr "拥有表���群组"
@@ -2706,11 +2806,11 @@ msgstr "群组之"
 msgid "Group:"
 msgstr "群组："
 
-#: html/Admin/Elements/SelectNewGroupMembers:34 html/Admin/Elements/Tabs:34 html/Admin/Groups/Members.html:63 html/Admin/Queues/People.html:82 html/Admin/index.html:31 html/Edit/Global/GroupRight/Add.html:15 html/User/Groups/Members.html:66
+#: html/Admin/Elements/SelectNewGroupMembers:34 html/Admin/Elements/Tabs:34 html/Admin/Groups/Members.html:63 html/Admin/Queues/People.html:82 html/Admin/index.html:31 html/Edit/Global/GroupRight/Add.html:16 html/Edit/Groups/Admin:12 html/User/Groups/Members.html:66
 msgid "Groups"
 msgstr "群组"
 
-#: lib/RT/Group_Overlay.pm:970
+#: lib/RT/Group_Overlay.pm:968
 msgid "Groups can't be members of their members"
 msgstr "�能将群组设为群组内�员"
 
@@ -2722,7 +2822,7 @@ msgstr "拥有全域��群组"
 msgid "HRMSDefined"
 msgstr "组织架构"
 
-#: html/Edit/Users/Info:32
+#: NOT FOUND IN SOURCE
 msgid "Health Insurance"
 msgstr "��补助身份"
 
@@ -2730,19 +2830,23 @@ msgstr "��补助身份"
 msgid "Hello!"
 msgstr "嗨�"
 
-#: docs/design_docs/string-extraction-guide.txt:40
+#: docs/design_docs/string-extraction-guide.txt:40 lib/RT/StyleGuide.pod:753
 #. ($name)
 msgid "Hello, %1"
 msgstr "嗨，%1"
 
-#: html/Edit/Elements/104Top:27
+#: html/Edit/Elements/104Top:28
 msgid "Help"
-msgstr "辅助说明"
+msgstr "说明"
 
 #: NOT FOUND IN SOURCE
 msgid "Help Desks"
 msgstr "�项业务窗�"
 
+#: html/Edit/Global/CustomField/SelectWritable:9 html/Edit/Queues/Basic/Top:80
+msgid "Hidden"
+msgstr "��"
+
 #: html/Ticket/Elements/ShowHistory:29 html/Ticket/Elements/Tabs:87 html/Work/Tickets/Elements/ShowHistory:8
 msgid "History"
 msgstr "纪录"
@@ -2751,7 +2855,7 @@ msgstr "纪录"
 msgid "HomePhone"
 msgstr "�处电�"
 
-#: html/Edit/Elements/104Top:15 html/Edit/Elements/104Top:23 html/Edit/Elements/EDOMHeader:9 html/Elements/Tabs:43
+#: html/Edit/Elements/104Top:15 html/Edit/Elements/104Top:24 html/Edit/Elements/EDOMHeader:9 html/Elements/Tabs:43
 msgid "Homepage"
 msgstr "主页"
 
@@ -2759,7 +2863,7 @@ msgstr "主页"
 msgid "Hotel Expense"
 msgstr "�宿费"
 
-#: lib/RT/Base.pm:73
+#: lib/RT/Base.pm:75
 #. (6)
 msgid "I have %quant(%1,concrete mixer)."
 msgstr "我有 %quant(%1,份固体�拌器)。"
@@ -2772,7 +2876,7 @@ msgstr "身分��"
 msgid "ID Type"
 msgstr "身分类别"
 
-#: html/Ticket/Elements/ShowBasics:26 lib/RT/Tickets_Overlay.pm:1018
+#: html/Ticket/Elements/ShowBasics:26 lib/RT/Tickets_Overlay.pm:1037
 msgid "Id"
 msgstr "编�"
 
@@ -2780,7 +2884,7 @@ msgstr "编�"
 msgid "Identity"
 msgstr "身份"
 
-#: etc/initialdata:439 etc/upgrade/2.1.71:86 html/Edit/Elements/CreateApprovalsQueue:58
+#: etc/initialdata:411 etc/upgrade/2.1.71:86 html/Edit/Elements/CreateApprovalsQueue:58
 msgid "If an approval is rejected, reject the original and delete pending approvals"
 msgstr "若签核��到驳回，则连带驳回原申请�，并删除其它相关的待签核事项"
 
@@ -2792,43 +2896,43 @@ msgstr "如果此工具程�为 setgid，��的本地端用户�能由此
 msgid "If you've updated anything above, be sure to"
 msgstr "若您已更新以上数�，请记得按一下"
 
-#: lib/RT/Interface/Web.pm:896
+#: lib/RT/Interface/Web.pm:956
 msgid "Illegal value for %1"
 msgstr "%1 的值错误"
 
-#: lib/RT/Interface/Web.pm:899
+#: lib/RT/Interface/Web.pm:959
 msgid "Immutable field"
 msgstr "此字段值��更动"
 
-#: html/Edit/Elements/104Buttons:76 html/Edit/Global/Workflow/Import.html:2
+#: html/Edit/Elements/104Buttons:87 html/Edit/Global/Workflow/Import.html:2
 msgid "Import"
 msgstr "汇入"
 
-#: html/Admin/Elements/EditCustomFields:73
+#: html/Admin/Elements/EditCustomFields:72
 msgid "Include disabled custom fields in listing."
 msgstr "列出�用的自订字段"
 
-#: html/Admin/Queues/index.html:42 html/Edit/Queues/index.html:38
+#: html/Admin/Queues/index.html:42 html/Edit/Queues/Top:9
 msgid "Include disabled queues in listing."
 msgstr "列出�用的表�"
 
-#: html/Admin/Users/index.html:46 html/Edit/Users/Search.html:62
+#: html/Admin/Users/index.html:46 html/Edit/Users/Search.html:62 html/Edit/Users/Top:9
 msgid "Include disabled users in search."
 msgstr "列出�用的使用者"
 
-#: html/Edit/Users/Info:37
+#: NOT FOUND IN SOURCE
 msgid "Indirect Employee"
 msgstr "直接/间接员工"
 
-#: lib/RT/Tickets_Overlay.pm:1067
+#: lib/RT/Tickets_Overlay.pm:1086
 msgid "Initial Priority"
-msgstr "�始优先�"
+msgstr "�始优先顺�"
 
-#: lib/RT/Ticket_Overlay.pm:1169 lib/RT/Ticket_Overlay.pm:1171
+#: lib/RT/Ticket_Overlay.pm:1206 lib/RT/Ticket_Overlay.pm:1208
 msgid "InitialPriority"
-msgstr "�始优先�"
+msgstr "�始优先顺�"
 
-#: lib/RT/ScripAction_Overlay.pm:104
+#: lib/RT/ScripAction_Overlay.pm:105
 msgid "Input error"
 msgstr "输入错误"
 
@@ -2836,7 +2940,7 @@ msgstr "输入错误"
 msgid "Interest noted"
 msgstr "登记�功"
 
-#: lib/RT/Ticket_Overlay.pm:3835
+#: lib/RT/Ticket_Overlay.pm:3913
 msgid "Internal Error"
 msgstr "内部错误"
 
@@ -2845,11 +2949,11 @@ msgstr "内部错误"
 msgid "Internal Error: %1"
 msgstr "内部错误：%1"
 
-#: lib/RT/Group_Overlay.pm:643
+#: lib/RT/Group_Overlay.pm:641
 msgid "Invalid Group Type"
 msgstr "错误的群组类别"
 
-#: lib/RT/Principal_Overlay.pm:126
+#: lib/RT/Principal_Overlay.pm:127
 msgid "Invalid Right"
 msgstr "错误的��"
 
@@ -2857,15 +2961,15 @@ msgstr "错误的��"
 msgid "Invalid Type"
 msgstr "错误的类型"
 
-#: lib/RT/Interface/Web.pm:901
+#: lib/RT/Interface/Web.pm:961
 msgid "Invalid data"
 msgstr "错误的数�"
 
-#: lib/RT/Ticket_Overlay.pm:439
+#: lib/RT/Ticket_Overlay.pm:463
 msgid "Invalid owner. Defaulting to 'nobody'."
 msgstr "错误的承办人。改为预设承办人「nobody�。"
 
-#: lib/RT/Scrip_Overlay.pm:133 lib/RT/Template_Overlay.pm:250
+#: lib/RT/Scrip_Overlay.pm:133 lib/RT/Template_Overlay.pm:251
 msgid "Invalid queue"
 msgstr "错误的表�"
 
@@ -2878,11 +2982,11 @@ msgstr "错误的��"
 msgid "Invalid value for %1"
 msgstr "%1 的值错误"
 
-#: lib/RT/Ticket_Overlay.pm:3470
+#: lib/RT/Ticket_Overlay.pm:3517
 msgid "Invalid value for custom field"
 msgstr "错误的自订字段值"
 
-#: lib/RT/Ticket_Overlay.pm:346
+#: lib/RT/Ticket_Overlay.pm:365
 msgid "Invalid value for status"
 msgstr "错误的状�值"
 
@@ -2940,7 +3044,7 @@ msgstr "七月"
 
 #: lib/RT/Date.pm:417
 msgid "Jul."
-msgstr "01"
+msgstr "07"
 
 #: NOT FOUND IN SOURCE
 msgid "July"
@@ -2956,7 +3060,7 @@ msgstr "六月"
 
 #: lib/RT/Date.pm:416
 msgid "Jun."
-msgstr "06."
+msgstr "06"
 
 #: NOT FOUND IN SOURCE
 msgid "June"
@@ -2966,6 +3070,18 @@ msgstr "六月"
 msgid "Keyword"
 msgstr "关键�"
 
+#: lib/RT/CustomField_Vendor.pm:23
+msgid "LabelAttachments"
+msgstr "附件�标"
+
+#: lib/RT/CustomField_Vendor.pm:24
+msgid "LabelContent"
+msgstr "内容�标"
+
+#: lib/RT/CustomField_Vendor.pm:22
+msgid "LabelSubject"
+msgstr "主题�标"
+
 #: lib/RT/CustomField_Vendor.pm:21
 msgid "LabelURL"
 msgstr "链接�标"
@@ -2974,11 +3090,15 @@ msgstr "链接�标"
 msgid "Lang"
 msgstr "使用语言"
 
+#: html/User/Prefs.html:54 html/Work/Preferences/Info:29
+msgid "Language"
+msgstr "语言"
+
 #: html/Ticket/Elements/Tabs:72
 msgid "Last"
 msgstr "上次更新"
 
-#: html/Ticket/Elements/EditDates:37 html/Ticket/Elements/ShowDates:38
+#: html/Ticket/Elements/EditDates:37 html/Ticket/Elements/ShowDates:39 html/Work/Tickets/Elements/EditBasics:44
 msgid "Last Contact"
 msgstr "上次�络"
 
@@ -3002,11 +3122,11 @@ msgstr "上次更新"
 msgid "Left"
 msgstr "剩馀时间"
 
-#: html/Admin/Users/Modify.html:82
+#: html/Admin/Users/Modify.html:82 html/Edit/Users/Info:62
 msgid "Let this user access RT"
 msgstr "�许这�使用者登入"
 
-#: html/Admin/Users/Modify.html:86
+#: html/Admin/Users/Modify.html:86 html/Edit/Users/Info:68
 msgid "Let this user be granted rights"
 msgstr "内部�员（具有个人��）"
 
@@ -3022,25 +3142,25 @@ msgstr "�制表�为 %1 到 %2"
 msgid "Link a Queue"
 msgstr "申请表�连结"
 
-#: lib/RT/Ticket_Overlay.pm:2726
+#: lib/RT/Ticket_Overlay.pm:2765
 msgid "Link already exists"
 msgstr "此链接已存在"
 
-#: lib/RT/Ticket_Overlay.pm:2738
+#: lib/RT/Ticket_Overlay.pm:2777
 msgid "Link could not be created"
 msgstr "无法新增链接"
 
-#: lib/RT/Ticket_Overlay.pm:2746 lib/RT/Ticket_Overlay.pm:2756
+#: lib/RT/Ticket_Overlay.pm:2785 lib/RT/Ticket_Overlay.pm:2797
 #. ($TransString)
 msgid "Link created (%1)"
 msgstr "链接(%1)新增完毕"
 
-#: lib/RT/Ticket_Overlay.pm:2667
+#: lib/RT/Ticket_Overlay.pm:2698
 #. ($TransString)
 msgid "Link deleted (%1)"
 msgstr "链接(%1)删除完毕"
 
-#: lib/RT/Ticket_Overlay.pm:2673
+#: lib/RT/Ticket_Overlay.pm:2704
 msgid "Link not found"
 msgstr "找�到链接"
 
@@ -3061,33 +3181,33 @@ msgstr "链接"
 msgid "List All Users"
 msgstr "列出所有用户数�"
 
-#: html/Admin/Users/Modify.html:113 html/User/Prefs.html:84 html/Work/Preferences/Info:72
+#: html/Admin/Users/Modify.html:113 html/User/Prefs.html:107 html/Work/Preferences/Info:75
 msgid "Location"
 msgstr "�置"
 
-#: lib/RT.pm:162
+#: lib/RT.pm:174
 #. ($RT::LogDir)
 msgid "Log directory %1 not found or couldn't be written.\\n RT can't run."
 msgstr "登入目录 %1 找�到或无法写入\\n。无法执行 RT。"
 
-#: html/Edit/Global/Basic/Top:52
+#: html/Edit/Global/Basic/Top:57
 msgid "LogToFile"
 msgstr "纪录等级"
 
-#: html/Edit/Global/Basic/Top:54
+#: html/Edit/Global/Basic/Top:59
 msgid "LogToFileNamed"
 msgstr "纪录档�"
 
-#: html/Elements/Header:56
+#: html/Elements/Header:57
 #. ("<b>".$session{'CurrentUser'}->Name."</b>")
 msgid "Logged in as %1"
 msgstr "使用者：%1"
 
-#: docs/design_docs/string-extraction-guide.txt:71 html/Elements/Login:35 html/Elements/Login:44 html/Elements/Login:54
+#: docs/design_docs/string-extraction-guide.txt:71 html/Elements/Login:35 html/Elements/Login:44 html/Elements/Login:54 lib/RT/StyleGuide.pod:777
 msgid "Login"
 msgstr "登入"
 
-#: html/Edit/Elements/104Top:17 html/Edit/Elements/104Top:17 html/Edit/Elements/104Top:29 html/Elements/Header:53
+#: html/Edit/Elements/104Top:17 html/Edit/Elements/104Top:17 html/Edit/Elements/104Top:32 html/Elements/Header:54
 msgid "Logout"
 msgstr "注销"
 
@@ -3175,6 +3295,10 @@ msgstr "三月"
 msgid "Marketing Department"
 msgstr "行销部"
 
+#: html/Edit/Global/CustomField/Top:63
+msgid "Match Pattern"
+msgstr "符�样�"
+
 #: NOT FOUND IN SOURCE
 msgid "May"
 msgstr "五月"
@@ -3183,23 +3307,33 @@ msgstr "五月"
 msgid "May."
 msgstr "05"
 
-#: lib/RT/Group_Overlay.pm:981
+#: lib/RT/Transaction_Overlay.pm:598
+#. ($value)
+msgid "Member %1 added"
+msgstr "�员 %1 新增完毕"
+
+#: lib/RT/Transaction_Overlay.pm:635
+#. ($value)
+msgid "Member %1 deleted"
+msgstr "�员 %1 删除完毕"
+
+#: lib/RT/Group_Overlay.pm:979
 msgid "Member added"
 msgstr "新增�员完毕"
 
-#: lib/RT/Group_Overlay.pm:1139
+#: lib/RT/Group_Overlay.pm:1141
 msgid "Member deleted"
 msgstr "�员已删除"
 
-#: lib/RT/Group_Overlay.pm:1143
+#: lib/RT/Group_Overlay.pm:1145
 msgid "Member not deleted"
-msgstr "�员未被删除"
+msgstr "�员未删除"
 
 #: html/Elements/SelectLinkType:25
 msgid "Member of"
 msgstr "隶属于"
 
-#: html/Work/Preferences/index.html:20
+#: html/Work/Preferences/index.html:19
 msgid "Member since"
 msgstr "注册日期"
 
@@ -3211,15 +3345,25 @@ msgstr "隶属于"
 msgid "Members"
 msgstr "�员"
 
-#: lib/RT/Ticket_Overlay.pm:2913
+#: lib/RT/Transaction_Overlay.pm:595
+#. ($value)
+msgid "Membership in %1 added"
+msgstr "所属群组 %1 加入完毕"
+
+#: lib/RT/Transaction_Overlay.pm:632
+#. ($value)
+msgid "Membership in %1 deleted"
+msgstr "所属群组 %1 移除完毕"
+
+#: lib/RT/Ticket_Overlay.pm:2954
 msgid "Merge Successful"
 msgstr "整�完毕"
 
-#: lib/RT/Ticket_Overlay.pm:2833
+#: lib/RT/Ticket_Overlay.pm:2874
 msgid "Merge failed. Couldn't set EffectiveId"
 msgstr "整�失败。无法设定 EffectiveId"
 
-#: html/Ticket/Elements/BulkLinks:26 html/Ticket/Elements/EditLinks:114 html/Work/Search/BulkLinks:2
+#: html/Ticket/Elements/BulkLinks:26 html/Ticket/Elements/EditLinks:97 html/Work/Search/BulkLinks:2 html/Work/Tickets/Elements/EditLinks:101
 msgid "Merge into"
 msgstr "整�进"
 
@@ -3227,15 +3371,19 @@ msgstr "整�进"
 msgid "Message"
 msgstr "讯�"
 
+#: html/Ticket/Elements/ShowTransaction:80
+msgid "Message body not shown because it is too large or is not plain text."
+msgstr "信件内文�是纯文字，因此无法显示。"
+
 #: NOT FOUND IN SOURCE
 msgid "Misc. Expense"
 msgstr "�费"
 
-#: lib/RT/Interface/Web.pm:903
+#: lib/RT/Interface/Web.pm:963
 msgid "Missing a primary key?: %1"
 msgstr "缺少主键值？(%1)"
 
-#: html/Admin/Users/Modify.html:168 html/User/Prefs.html:53 html/Work/Preferences/Info:33
+#: html/Admin/Users/Modify.html:168 html/User/Prefs.html:71 html/Work/Preferences/Info:38
 msgid "Mobile"
 msgstr "行动电�"
 
@@ -3392,7 +3540,7 @@ msgstr "更改群组 %1"
 msgid "Modify the queue watchers"
 msgstr "更改表�视察员"
 
-#: html/Admin/Users/Modify.html:235
+#: html/Admin/Users/Modify.html:237
 #. ($UserObj->Name)
 msgid "Modify the user %1"
 msgstr "更改使用者 %1"
@@ -3471,6 +3619,10 @@ msgstr "星期一"
 msgid "Mon."
 msgstr "星期一"
 
+#: html/Work/Elements/MyRequests:11 html/Work/Elements/MyTickets:11
+msgid "More"
+msgstr "更多"
+
 #: html/Ticket/Elements/ShowRequestor:41
 #. ($name)
 msgid "More about %1"
@@ -3496,7 +3648,7 @@ msgstr "上移"
 msgid "Multiple"
 msgstr "多�"
 
-#: lib/RT/User_Overlay.pm:238
+#: lib/RT/User_Overlay.pm:242
 msgid "Must specify 'Name' attribute"
 msgstr "必须指定 'Name' 的属性"
 
@@ -3505,15 +3657,15 @@ msgstr "必须指定 'Name' 的属性"
 msgid "My %1 tickets"
 msgstr "我的 %1 申请�"
 
-#: html/Work/Elements/Tab:35
+#: html/Work/Elements/Tab:37
 msgid "My Approvals"
 msgstr "表�签核"
 
-#: html/Work/Elements/Tab:33
+#: html/Work/Elements/Tab:35
 msgid "My Requests"
 msgstr "表�申请追踪"
 
-#: html/Work/Elements/Tab:37
+#: html/Work/Elements/Tab:39
 msgid "My Tickets"
 msgstr "表�处�"
 
@@ -3521,15 +3673,15 @@ msgstr "表�处�"
 msgid "My approvals"
 msgstr "表�签核"
 
-#: html/Admin/Elements/AddCustomFieldValue:31 html/Admin/Elements/EditCustomField:33 html/Admin/Elements/ModifyTemplate:27 html/Admin/Elements/ModifyTemplateAsWorkflow:185 html/Admin/Elements/ModifyUser:29 html/Admin/Groups/Modify.html:43 html/Edit/Users/Add.html:22 html/Edit/Users/Search.html:31 html/Elements/SelectGroups:25 html/Elements/SelectUsers:27 html/User/Groups/Modify.html:43 html/Work/Tickets/Cc:18
+#: html/Admin/Elements/AddCustomFieldValue:31 html/Admin/Elements/EditCustomField:33 html/Admin/Elements/ModifyTemplate:27 html/Admin/Elements/ModifyTemplateAsWorkflow:185 html/Admin/Elements/ModifyUser:29 html/Admin/Groups/Modify.html:43 html/Edit/Elements/SelectQueues:3 html/Edit/Queues/List:8 html/Edit/Users/Add.html:22 html/Edit/Users/List:5 html/Edit/Users/Search.html:31 html/Elements/SelectGroups:25 html/Elements/SelectUsers:27 html/User/Groups/Modify.html:43 html/Work/Tickets/Cc:18
 msgid "Name"
 msgstr "�称"
 
-#: lib/RT/User_Overlay.pm:245
+#: lib/RT/User_Overlay.pm:249
 msgid "Name in use"
 msgstr "��已有人使用"
 
-#: html/Edit/Users/Info:27
+#: NOT FOUND IN SOURCE
 msgid "Nationality"
 msgstr "国�"
 
@@ -3537,27 +3689,27 @@ msgstr "国�"
 msgid "Need approval from system administrator"
 msgstr "需先由系统管�员进行批准"
 
-#: html/Ticket/Elements/ShowDates:51
+#: html/Ticket/Elements/ShowDates:52
 msgid "Never"
 msgstr "从未更动"
 
-#: html/Elements/Quicksearch:29 html/Work/Elements/Quicksearch:15 html/Work/Tickets/Create.html:52
+#: html/Elements/Quicksearch:29 html/Work/Elements/Quicksearch:15 html/Work/Tickets/Create.html:53
 msgid "New"
 msgstr "新建立"
 
-#: html/Admin/Elements/ModifyUser:31 html/Admin/Users/Modify.html:92 html/User/Prefs.html:64 html/Work/Preferences/Info:44
+#: html/Admin/Elements/ModifyUser:31 html/Admin/Users/Modify.html:92 html/Edit/Users/Info:33 html/User/Prefs.html:87 html/Work/Preferences/Info:49
 msgid "New Password"
 msgstr "新的�令"
 
-#: etc/initialdata:341 etc/upgrade/2.1.71:16 html/Edit/Elements/CreateApprovalsQueue:21
+#: etc/initialdata:317 etc/upgrade/2.1.71:16 html/Edit/Elements/CreateApprovalsQueue:21
 msgid "New Pending Approval"
 msgstr "新的待签核事项"
 
-#: html/Ticket/Elements/EditLinks:110
+#: html/Ticket/Elements/EditLinks:93 html/Work/Tickets/Elements/EditLinks:12
 msgid "New Relationships"
 msgstr "新增关系"
 
-#: html/Work/Elements/Tab:31
+#: html/Work/Elements/Tab:33
 msgid "New Request"
 msgstr "表�申请"
 
@@ -3565,7 +3717,11 @@ msgstr "表�申请"
 msgid "New Search"
 msgstr "新增查询"
 
-#: html/Admin/Global/CustomField.html:40 html/Admin/Global/CustomFields.html:38 html/Admin/Queues/CustomField.html:51 html/Admin/Queues/CustomFields.html:39
+#: html/Work/Tickets/Elements/EditPeople:7
+msgid "New Watchers"
+msgstr "新增视察员"
+
+#: html/Admin/Global/CustomField.html:40 html/Admin/Global/CustomFields.html:38 html/Admin/Queues/CustomField.html:51 html/Admin/Queues/CustomFields.html:40
 msgid "New custom field"
 msgstr "新增自订字段"
 
@@ -3577,7 +3733,7 @@ msgstr "新增群组"
 msgid "New password"
 msgstr "新的�令"
 
-#: lib/RT/User_Overlay.pm:706
+#: lib/RT/User_Overlay.pm:769
 msgid "New password notification sent"
 msgstr "�出新�令通知"
 
@@ -3609,7 +3765,7 @@ msgstr "新增模�"
 msgid "New ticket"
 msgstr "�出申请�"
 
-#: lib/RT/Ticket_Overlay.pm:2800
+#: lib/RT/Ticket_Overlay.pm:2841
 msgid "New ticket doesn't exist"
 msgstr "没有新申请�"
 
@@ -3645,7 +3801,7 @@ msgstr "下一页"
 msgid "NickName"
 msgstr "昵称"
 
-#: html/Admin/Users/Modify.html:62 html/User/Prefs.html:45 html/Work/Preferences/Info:23
+#: html/Admin/Users/Modify.html:62 html/User/Prefs.html:50 html/Work/Preferences/Info:26
 msgid "Nickname"
 msgstr "昵称"
 
@@ -3653,11 +3809,11 @@ msgstr "昵称"
 msgid "Night Shift"
 msgstr "�夜�"
 
-#: html/Edit/Global/Basic/Top:27
+#: html/Edit/Global/Basic/Top:27 html/Edit/Queues/Basic/Top:83
 msgid "No"
 msgstr "�"
 
-#: html/Admin/Elements/EditCustomField:89 html/Admin/Elements/EditCustomFields:104
+#: html/Admin/Elements/EditCustomField:89 html/Admin/Elements/EditCustomFields:103
 msgid "No CustomField"
 msgstr "无自订字段"
 
@@ -3693,7 +3849,7 @@ msgstr "没有�程"
 msgid "No action"
 msgstr "暂�处�"
 
-#: lib/RT/Interface/Web.pm:898
+#: lib/RT/Interface/Web.pm:958
 msgid "No column specified"
 msgstr "未指定字段"
 
@@ -3705,7 +3861,7 @@ msgstr "找�到命令"
 msgid "No comment entered about this user"
 msgstr "没有对这�使用者的评论"
 
-#: lib/RT/Ticket_Overlay.pm:2211 lib/RT/Ticket_Overlay.pm:2279
+#: lib/RT/Ticket_Overlay.pm:2229 lib/RT/Ticket_Overlay.pm:2299
 msgid "No correspondence attached"
 msgstr "没有附上申请�回�"
 
@@ -3714,11 +3870,11 @@ msgstr "没有附上申请�回�"
 msgid "No description for %1"
 msgstr "没有对 %1 的�述"
 
-#: lib/RT/Users_Overlay.pm:150
+#: lib/RT/Users_Overlay.pm:149
 msgid "No group specified"
 msgstr "未指定群组"
 
-#: lib/RT/User_Overlay.pm:924
+#: lib/RT/User_Overlay.pm:987
 msgid "No password set"
 msgstr "没有设定�令"
 
@@ -3726,24 +3882,24 @@ msgstr "没有设定�令"
 msgid "No permission to create queues"
 msgstr "没有新增表�的��"
 
-#: lib/RT/Ticket_Overlay.pm:342
+#: lib/RT/Ticket_Overlay.pm:361
 #. ($QueueObj->Name)
 msgid "No permission to create tickets in the queue '%1'"
 msgstr "没有在表� '%1' 新增申请�的��"
 
-#: lib/RT/User_Overlay.pm:211
+#: lib/RT/User_Overlay.pm:208
 msgid "No permission to create users"
 msgstr "没有新增使用者的��"
 
-#: html/SelfService/Display.html:117
+#: html/SelfService/Display.html:123
 msgid "No permission to display that ticket"
 msgstr "没有显示该申请�的��"
 
-#: html/SelfService/Update.html:51
+#: html/SelfService/Update.html:68
 msgid "No permission to view update ticket"
 msgstr "没有检视申请�更新的��"
 
-#: lib/RT/Queue_Overlay.pm:675 lib/RT/Ticket_Overlay.pm:1496
+#: lib/RT/Queue_Overlay.pm:675 lib/RT/Ticket_Overlay.pm:1514
 msgid "No principal specified"
 msgstr "未指定��"
 
@@ -3759,7 +3915,7 @@ msgstr "%1 内未指定�议"
 msgid "No queues matching search criteria found."
 msgstr "找�到符�查询�件的表�。"
 
-#: html/Admin/Elements/SelectRights:80
+#: html/Admin/Elements/SelectRights:81
 msgid "No rights found"
 msgstr "找�到��"
 
@@ -3775,7 +3931,7 @@ msgstr "没有�进行的查询"
 msgid "No ticket id specified"
 msgstr "未指定申请�编�"
 
-#: lib/RT/Transaction_Overlay.pm:478 lib/RT/Transaction_Overlay.pm:516
+#: lib/RT/Transaction_Overlay.pm:427 lib/RT/Transaction_Overlay.pm:465
 msgid "No transaction type specified"
 msgstr "未指定更动报告类别"
 
@@ -3791,7 +3947,7 @@ msgstr "找�到符�查询�件的使用者。"
 msgid "No valid RT user found. RT cvs handler disengaged. Please consult your RT administrator.\\n"
 msgstr "找�到�格的 RT 使用者。RT cvs 处�器已�用。请� RT 管�者询问。\\n"
 
-#: lib/RT/Interface/Web.pm:895
+#: lib/RT/Interface/Web.pm:955
 msgid "No value sent to _Set!\\n"
 msgstr "_Set 没有收到任何值!\\n"
 
@@ -3799,7 +3955,7 @@ msgstr "_Set 没有收到任何值!\\n"
 msgid "Nobody"
 msgstr "没有人"
 
-#: lib/RT/Interface/Web.pm:900
+#: lib/RT/Interface/Web.pm:960
 msgid "Nonexistant field?"
 msgstr "字段�存在？"
 
@@ -3815,7 +3971,7 @@ msgstr "未设定�从 %2 内撷� %1"
 msgid "Not logged in"
 msgstr "尚未登入"
 
-#: html/Elements/Header:58
+#: html/Elements/Header:59
 msgid "Not logged in."
 msgstr "尚未登入"
 
@@ -3831,7 +3987,7 @@ msgstr "尚未完工。"
 msgid "Not yet implemented...."
 msgstr "尚未完工..."
 
-#: html/Approvals/Elements/Approve:48 html/Work/Tickets/Create.html:134
+#: html/Approvals/Elements/Approve:48 html/Work/Tickets/Elements/AddContent:9
 msgid "Notes"
 msgstr "备注"
 
@@ -3839,67 +3995,67 @@ msgstr "备注"
 msgid "Notes:"
 msgstr "备注："
 
-#: lib/RT/User_Overlay.pm:709
+#: lib/RT/User_Overlay.pm:772
 msgid "Notification could not be sent"
 msgstr "无法�出通知"
 
-#: etc/initialdata:111
+#: etc/initialdata:93
 msgid "Notify AdminCcs"
 msgstr "通知管�员副本收件人"
 
-#: etc/initialdata:107
+#: etc/initialdata:89
 msgid "Notify AdminCcs as Comment"
 msgstr "以评论方�通知管�员副本收件人"
 
-#: etc/initialdata:138
+#: etc/initialdata:120
 msgid "Notify Other Recipients"
 msgstr "通知其它收件人"
 
-#: etc/initialdata:134
+#: etc/initialdata:116
 msgid "Notify Other Recipients as Comment"
 msgstr "以评论方�通知其它收件人"
 
-#: etc/initialdata:103
+#: etc/initialdata:85
 msgid "Notify Owner"
 msgstr "通知承办人"
 
-#: etc/initialdata:99
+#: etc/initialdata:81
 msgid "Notify Owner as Comment"
 msgstr "以评论方�通知承办人"
 
-#: etc/initialdata:385
+#: etc/initialdata:361
 msgid "Notify Owner of their rejected ticket"
 msgstr "通知承办人申请�已驳回"
 
-#: etc/initialdata:374
+#: etc/initialdata:350
 msgid "Notify Owner of their ticket has been approved by all approvers"
 msgstr "通知承办人申请�已完�全部签核"
 
-#: etc/initialdata:359
+#: etc/initialdata:338
 msgid "Notify Owner of their ticket has been approved by some approver"
 msgstr "通知承办人申请�已完��项签核"
 
-#: etc/initialdata:343 etc/upgrade/2.1.71:17 html/Edit/Elements/CreateApprovalsQueue:22
+#: etc/initialdata:319 etc/upgrade/2.1.71:17 html/Edit/Elements/CreateApprovalsQueue:22
 msgid "Notify Owners and AdminCcs of new items pending their approval"
 msgstr "整�待签核事项，通知承办人�管�员副本收件人"
 
-#: etc/initialdata:95
+#: etc/initialdata:77
 msgid "Notify Requestors"
 msgstr "通知申请人"
 
-#: etc/initialdata:121
+#: etc/initialdata:103
 msgid "Notify Requestors and Ccs"
 msgstr "通知申请人�副本收件人"
 
-#: etc/initialdata:116
+#: etc/initialdata:98
 msgid "Notify Requestors and Ccs as Comment"
 msgstr "以评论方�通知申请人�副本收件人"
 
-#: etc/initialdata:130
+#: etc/initialdata:112
 msgid "Notify Requestors, Ccs and AdminCcs"
 msgstr "通知申请人�副本�管�员副本收件人"
 
-#: etc/initialdata:126
+#: etc/initialdata:108
 msgid "Notify Requestors, Ccs and AdminCcs as Comment"
 msgstr "以评论方�通知申请人�副本�管�员副本收件人"
 
@@ -3919,9 +4075,9 @@ msgstr "11"
 msgid "November"
 msgstr "�一月"
 
-#: html/Edit/Global/Basic/Top:74
+#: html/Edit/Global/Basic/Top:83
 msgid "OIN104"
-msgstr "�� 104eHRMS 接�"
+msgstr "104eHRMS 接�"
 
 #: html/Edit/Global/Workflow/Export.html:30 html/Work/Copyright.html:23
 msgid "OK"
@@ -3935,7 +4091,7 @@ msgstr "无法新增对象"
 msgid "Object created"
 msgstr "对象新增完毕"
 
-#: html/Edit/Users/Info:36
+#: NOT FOUND IN SOURCE
 msgid "Occupation Status"
 msgstr "在�状�"
 
@@ -3951,7 +4107,7 @@ msgstr "10"
 msgid "October"
 msgstr "�月"
 
-#: html/Edit/Users/Info:33
+#: NOT FOUND IN SOURCE
 msgid "Office Phone"
 msgstr "办公室电�"
 
@@ -3959,35 +4115,39 @@ msgstr "办公室电�"
 msgid "On"
 msgstr "等于"
 
-#: etc/initialdata:173
+#: html/Edit/Global/CustomField/Top:68
+msgid "On Change"
+msgstr "更改申请�时"
+
+#: etc/initialdata:155
 msgid "On Comment"
 msgstr "评论时"
 
-#: etc/initialdata:166
+#: etc/initialdata:148
 msgid "On Correspond"
 msgstr "回�申请�时"
 
-#: etc/initialdata:155
+#: etc/initialdata:137 html/Edit/Global/CustomField/Top:57
 msgid "On Create"
 msgstr "新增申请�时"
 
-#: etc/initialdata:187
+#: etc/initialdata:169
 msgid "On Owner Change"
 msgstr "承办人改�时"
 
-#: etc/initialdata:195
+#: etc/initialdata:177
 msgid "On Queue Change"
 msgstr "表�改�时"
 
-#: etc/initialdata:201
+#: etc/initialdata:183
 msgid "On Resolve"
 msgstr "解决申请�时"
 
-#: etc/initialdata:179
+#: etc/initialdata:161
 msgid "On Status Change"
 msgstr "现况改�时"
 
-#: etc/initialdata:160
+#: etc/initialdata:142
 msgid "On Transaction"
 msgstr "�生更动时"
 
@@ -4001,7 +4161,7 @@ msgstr "仅显示 %1 之�新增的申请�"
 msgid "Only show approvals for requests created before %1"
 msgstr "仅显示 %1 之�新增的申请�"
 
-#: html/Edit/Global/GroupRight/List:9 html/Edit/Global/GroupRight/Top:16 html/Edit/Groups/List:11 html/Edit/Groups/Top:18 html/Edit/Queues/Basic/Top:69 html/Edit/Queues/List:13 html/Elements/Quicksearch:30 html/Work/Delegates/Info:48 html/Work/Delegates/Info:51 html/Work/Delegates/List:12 html/Work/Elements/Quicksearch:16 html/Work/Overview/Info:41 html/Work/Tickets/Display.html:28
+#: html/Edit/Global/GroupRight/List:9 html/Edit/Global/GroupRight/Top:16 html/Edit/Groups/List:11 html/Edit/Groups/Top:18 html/Edit/Queues/Basic/Top:68 html/Edit/Queues/List:15 html/Edit/Queues/List:27 html/Elements/Quicksearch:30 html/Work/Delegates/Info:48 html/Work/Delegates/Info:51 html/Work/Delegates/List:12 html/Work/Elements/Quicksearch:16 html/Work/Overview/Info:41 html/Work/Tickets/Display.html:51
 msgid "Open"
 msgstr "开�"
 
@@ -4021,7 +4181,7 @@ msgstr "在新窗�开�(列表的)申请�"
 msgid "Open tickets (from listing) in another window"
 msgstr "在�一个窗�开�(列表的)申请�"
 
-#: etc/initialdata:150
+#: etc/initialdata:132
 msgid "Open tickets on correspondence"
 msgstr "收到回�时�开�申请�"
 
@@ -4041,11 +4201,11 @@ msgstr "选项�述"
 msgid "Option Name"
 msgstr "选项�称"
 
-#: html/Search/Elements/PickRestriction:100 html/Work/Search/PickRestriction:81
+#: html/Search/Elements/PickRestriction:100 html/Work/Search/PickRestriction:87
 msgid "Ordering and sorting"
 msgstr "顺�与排�方�"
 
-#: html/Admin/Elements/ModifyUser:45 html/Admin/Users/Modify.html:116 html/Edit/Global/Basic/Top:50 html/Elements/SelectUsers:28 html/User/Prefs.html:85 html/Work/Preferences/Info:74
+#: html/Admin/Elements/ModifyUser:45 html/Admin/Users/Modify.html:116 html/Edit/Elements/SelectUsers:7 html/Edit/Global/Basic/Top:55 html/Elements/SelectUsers:28 html/User/Prefs.html:110 html/Work/Preferences/Info:77
 msgid "Organization"
 msgstr "组织�称"
 
@@ -4058,11 +4218,11 @@ msgstr "组织："
 msgid "Originating ticket: #%1"
 msgstr "原申请�：#%1"
 
-#: html/Edit/Elements/PickUsers:109 html/Edit/Users/Add.html:106 html/Work/Tickets/Cc:80
+#: html/Edit/Elements/PickUsers:111 html/Edit/Users/Add.html:106 html/Work/Tickets/Cc:80
 msgid "Other comma-delimited email addresses"
 msgstr "其它e-mail�� (仅e-mail通知;多笔��请用逗�','区隔)"
 
-#: html/Admin/Elements/ModifyQueue:54 html/Admin/Queues/Modify.html:68 html/Edit/Queues/Basic/Top:41
+#: html/Admin/Elements/ModifyQueue:54 html/Admin/Queues/Modify.html:68 html/Edit/Queues/Basic/Top:44
 msgid "Over time, priority moves toward"
 msgstr "优先顺��时间增加调整为"
 
@@ -4074,12 +4234,12 @@ msgstr "以 %1 表�的自订字段�代现有字段"
 msgid "Override global rights"
 msgstr "�代全域��"
 
-#: html/Admin/Elements/CheckOverrideGlobalACL:34
+#: html/Admin/Elements/CheckOverrideGlobalACL:36
 #. (loc_fuzzy($msg))
 msgid "OverrideGlobalACL status %1"
 msgstr "�代全域�� %1"
 
-#: html/Work/Elements/Tab:29
+#: html/Work/Elements/Tab:31
 msgid "Overview"
 msgstr "总览"
 
@@ -4091,7 +4251,7 @@ msgstr "承办申请�"
 msgid "OwnTicket"
 msgstr "承办申请�"
 
-#: etc/initialdata:56 html/Admin/Elements/ModifyTemplateAsWorkflow:141 html/Edit/Global/Workflow/Owner.html:19 html/Edit/Queues/Basic/Top:47 html/Edit/Queues/Basic/Top:58 html/Elements/MyRequests:31 html/SelfService/Elements/MyRequests:29 html/Ticket/Create.html:47 html/Ticket/Elements/EditPeople:42 html/Ticket/Elements/EditPeople:43 html/Ticket/Elements/ShowPeople:26 html/Ticket/Update.html:62 html/Work/Elements/MyRequests:13 html/Work/Elements/Quicksearch:18 html/Work/Tickets/Elements/ShowBasics:21 html/Work/Tickets/Update.html:27 lib/RT/ACE_Overlay.pm:85 lib/RT/Tickets_Overlay.pm:1244
+#: etc/initialdata:38 html/Admin/Elements/ModifyTemplateAsWorkflow:141 html/Edit/Global/Workflow/Owner.html:19 html/Edit/Queues/Basic/Top:51 html/Edit/Queues/Basic/Top:59 html/Elements/MyRequests:31 html/SelfService/Elements/MyRequests:29 html/Ticket/Create.html:47 html/Ticket/Elements/EditPeople:42 html/Ticket/Elements/EditPeople:43 html/Ticket/Elements/ShowPeople:26 html/Ticket/Update.html:62 html/Work/Elements/MyRequests:19 html/Work/Elements/Quicksearch:18 html/Work/Tickets/Elements/EditPeople:28 html/Work/Tickets/Elements/ShowBasics:21 html/Work/Tickets/Update.html:27 lib/RT/ACE_Overlay.pm:85 lib/RT/Tickets_Overlay.pm:1263
 msgid "Owner"
 msgstr "承办人"
 
@@ -4099,7 +4259,7 @@ msgstr "承办人"
 msgid "Owner changed from %1 to %2"
 msgstr "承办人已从 %1 改为 %2"
 
-#: lib/RT/Transaction_Overlay.pm:582
+#: lib/RT/Transaction_Overlay.pm:539
 #. ($Old->Name , $New->Name)
 msgid "Owner forcibly changed from %1 to %2"
 msgstr "强制将承办人从 %1 改为 %2"
@@ -4108,15 +4268,15 @@ msgstr "强制将承办人从 %1 改为 %2"
 msgid "Owner is"
 msgstr "承办人"
 
-#: html/Work/Elements/List:27 html/Work/Queues/List:8 html/Work/Tickets/Create.html:54 html/Work/Tickets/Elements/ShowBasics:52
+#: html/Work/Elements/List:27 html/Work/Queues/List:8 html/Work/Tickets/Create.html:55 html/Work/Tickets/Elements/ShowBasics:60
 msgid "Owner's Phone"
 msgstr "承办人电�"
 
-#: html/Edit/Elements/Page:39
-msgid "Page"
+#: html/Edit/Elements/Page:40
+msgid "Page #"
 msgstr " "
 
-#: html/Admin/Users/Modify.html:173 html/User/Prefs.html:55 html/Work/Preferences/Info:35
+#: html/Admin/Users/Modify.html:173 html/User/Prefs.html:75 html/Work/Preferences/Info:40
 msgid "Pager"
 msgstr "呼�器"
 
@@ -4124,7 +4284,7 @@ msgstr "呼�器"
 msgid "PagerPhone"
 msgstr "呼�器��"
 
-#: html/Edit/Global/Workflow/Action:81 html/Edit/Global/Workflow/Condition:66
+#: html/Edit/Global/Workflow/Action:75 html/Edit/Global/Workflow/Condition:65
 msgid "Parameter"
 msgstr "呼��数"
 
@@ -4132,7 +4292,7 @@ msgstr "呼��数"
 msgid "Parent"
 msgstr "上级"
 
-#: html/Ticket/Create.html:181 html/Ticket/Elements/BulkLinks:38 html/Ticket/Elements/EditLinks:126 html/Ticket/Elements/EditLinks:57 html/Ticket/Elements/ShowLinks:46 html/Work/Search/BulkLinks:14
+#: html/Ticket/Create.html:182 html/Ticket/Elements/BulkLinks:38 html/Ticket/Elements/EditLinks:109 html/Ticket/Elements/EditLinks:54 html/Ticket/Elements/ShowLinks:46 html/Work/Search/BulkLinks:14 html/Work/Tickets/Elements/EditLinks:113 html/Work/Tickets/Elements/EditLinks:45 html/Work/Tickets/Elements/ShowLinks:26
 msgid "Parents"
 msgstr "�申请�"
 
@@ -4140,7 +4300,7 @@ msgstr "�申请�"
 msgid "Park Space"
 msgstr "�车�申请"
 
-#: html/Elements/Login:52 html/User/Prefs.html:60 html/Work/Preferences/Info:41
+#: html/Elements/Login:52 html/User/Prefs.html:83 html/Work/Preferences/Info:46
 msgid "Password"
 msgstr "�令"
 
@@ -4148,20 +4308,20 @@ msgstr "�令"
 msgid "Password Reminder"
 msgstr "�令�示"
 
-#: lib/RT/User_Overlay.pm:228 lib/RT/User_Overlay.pm:927
+#: lib/RT/User_Overlay.pm:230 lib/RT/User_Overlay.pm:990
 msgid "Password too short"
 msgstr "�令太短"
 
-#: html/Admin/Users/Modify.html:290 html/User/Prefs.html:171 html/Work/Preferences/Info:162
+#: html/Admin/Users/Modify.html:292 html/User/Prefs.html:209 html/Work/Preferences/Info:173
 #. (loc_fuzzy($msg))
 msgid "Password: %1"
 msgstr "�令：%1"
 
-#: html/Admin/Users/Modify.html:292
+#: html/Admin/Users/Modify.html:294
 msgid "Passwords do not match."
 msgstr "�令确认失败。"
 
-#: html/User/Prefs.html:173 html/Work/Preferences/Info:164
+#: html/User/Prefs.html:211 html/Work/Preferences/Info:175
 msgid "Passwords do not match. Your password has not been changed"
 msgstr "�令确认失败。您的�令并未改�。"
 
@@ -4181,11 +4341,11 @@ msgstr "人员"
 msgid "People with Queue Rights"
 msgstr "拥有表���人员"
 
-#: etc/initialdata:143
+#: etc/initialdata:125
 msgid "Perform a user-defined action"
 msgstr "执行使用者自订的动作"
 
-#: lib/RT/ACE_Overlay.pm:230 lib/RT/ACE_Overlay.pm:236 lib/RT/ACE_Overlay.pm:562 lib/RT/ACE_Overlay.pm:572 lib/RT/ACE_Overlay.pm:582 lib/RT/ACE_Overlay.pm:647 lib/RT/CurrentUser.pm:82 lib/RT/CurrentUser.pm:91 lib/RT/CustomField_Overlay.pm:100 lib/RT/CustomField_Overlay.pm:201 lib/RT/CustomField_Overlay.pm:233 lib/RT/CustomField_Overlay.pm:510 lib/RT/CustomField_Overlay.pm:90 lib/RT/Group_Overlay.pm:1094 lib/RT/Group_Overlay.pm:1098 lib/RT/Group_Overlay.pm:1107 lib/RT/Group_Overlay.pm:1158 lib/RT/Group_Overlay.pm:1162 lib/RT/Group_Overlay.pm:1168 lib/RT/Group_Overlay.pm:425 lib/RT/Group_Overlay.pm:517 lib/RT/Group_Overlay.pm:595 lib/RT/Group_Overlay.pm:603 lib/RT/Group_Overlay.pm:700 lib/RT/Group_Overlay.pm:704 lib/RT/Group_Overlay.pm:710 lib/RT/Group_Overlay.pm:903 lib/RT/Group_Overlay.pm:907 lib/RT/Group_Overlay.pm:920 lib/RT/Queue_Overlay.pm:540 lib/RT/Queue_Overlay.pm:550 lib/RT/Queue_Overlay.pm:564 lib/RT/Queue_Overlay.pm:699 lib/RT/Queue_Overlay.pm:708 lib/RT/Queue_Overlay.pm:721 lib/RT/Queue_Overlay.pm:931 lib/RT/Scrip_Overlay.pm:125 lib/RT/Scrip_Overlay.pm:136 lib/RT/Scrip_Overlay.pm:196 lib/RT/Scrip_Overlay.pm:429 lib/RT/Template_Overlay.pm:283 lib/RT/Template_Overlay.pm:87 lib/RT/Template_Overlay.pm:93 lib/RT/Ticket_Overlay.pm:1349 lib/RT/Ticket_Overlay.pm:1359 lib/RT/Ticket_Overlay.pm:1373 lib/RT/Ticket_Overlay.pm:1526 lib/RT/Ticket_Overlay.pm:1535 lib/RT/Ticket_Overlay.pm:1548 lib/RT/Ticket_Overlay.pm:1897 lib/RT/Ticket_Overlay.pm:2035 lib/RT/Ticket_Overlay.pm:2199 lib/RT/Ticket_Overlay.pm:2266 lib/RT/Ticket_Overlay.pm:2625 lib/RT/Ticket_Overlay.pm:2697 lib/RT/Ticket_Overlay.pm:2791 lib/RT/Ticket_Overlay.pm:2806 lib/RT/Ticket_Overlay.pm:3005 lib/RT/Ticket_Overlay.pm:3015 lib/RT/Ticket_Overlay.pm:3020 lib/RT/Ticket_Overlay.pm:3242 lib/RT/Ticket_Overlay.pm:3440 lib/RT/Ticket_Overlay.pm:3602 lib/RT/Ticket_Overlay.pm:3654 lib/RT/Ticket_Overlay.pm:3829 lib/RT/Transaction_Overlay.pm:466 lib/RT/Transaction_Overlay.pm:473 lib/RT/Transaction_Overlay.pm:502 lib/RT/Transaction_Overlay.pm:509 lib/RT/User_Overlay.pm:1021 lib/RT/User_Overlay.pm:1414 lib/RT/User_Overlay.pm:629 lib/RT/User_Overlay.pm:664 lib/RT/User_Overlay.pm:920
+#: lib/RT/ACE_Overlay.pm:230 lib/RT/ACE_Overlay.pm:236 lib/RT/ACE_Overlay.pm:562 lib/RT/ACE_Overlay.pm:572 lib/RT/ACE_Overlay.pm:582 lib/RT/ACE_Overlay.pm:647 lib/RT/CurrentUser.pm:82 lib/RT/CurrentUser.pm:91 lib/RT/CustomField_Overlay.pm:100 lib/RT/CustomField_Overlay.pm:201 lib/RT/CustomField_Overlay.pm:233 lib/RT/CustomField_Overlay.pm:511 lib/RT/CustomField_Overlay.pm:90 lib/RT/Group_Overlay.pm:1096 lib/RT/Group_Overlay.pm:1100 lib/RT/Group_Overlay.pm:1109 lib/RT/Group_Overlay.pm:1160 lib/RT/Group_Overlay.pm:1164 lib/RT/Group_Overlay.pm:1170 lib/RT/Group_Overlay.pm:423 lib/RT/Group_Overlay.pm:515 lib/RT/Group_Overlay.pm:593 lib/RT/Group_Overlay.pm:601 lib/RT/Group_Overlay.pm:698 lib/RT/Group_Overlay.pm:702 lib/RT/Group_Overlay.pm:708 lib/RT/Group_Overlay.pm:901 lib/RT/Group_Overlay.pm:905 lib/RT/Group_Overlay.pm:918 lib/RT/Queue_Overlay.pm:540 lib/RT/Queue_Overlay.pm:550 lib/RT/Queue_Overlay.pm:564 lib/RT/Queue_Overlay.pm:699 lib/RT/Queue_Overlay.pm:708 lib/RT/Queue_Overlay.pm:721 lib/RT/Queue_Overlay.pm:934 lib/RT/Scrip_Overlay.pm:125 lib/RT/Scrip_Overlay.pm:136 lib/RT/Scrip_Overlay.pm:201 lib/RT/Scrip_Overlay.pm:441 lib/RT/Template_Overlay.pm:284 lib/RT/Template_Overlay.pm:87 lib/RT/Template_Overlay.pm:93 lib/RT/Ticket_Overlay.pm:1386 lib/RT/Ticket_Overlay.pm:1396 lib/RT/Ticket_Overlay.pm:1410 lib/RT/Ticket_Overlay.pm:1544 lib/RT/Ticket_Overlay.pm:1553 lib/RT/Ticket_Overlay.pm:1566 lib/RT/Ticket_Overlay.pm:1915 lib/RT/Ticket_Overlay.pm:2053 lib/RT/Ticket_Overlay.pm:2217 lib/RT/Ticket_Overlay.pm:2286 lib/RT/Ticket_Overlay.pm:2647 lib/RT/Ticket_Overlay.pm:2728 lib/RT/Ticket_Overlay.pm:2832 lib/RT/Ticket_Overlay.pm:2847 lib/RT/Ticket_Overlay.pm:3046 lib/RT/Ticket_Overlay.pm:3056 lib/RT/Ticket_Overlay.pm:3061 lib/RT/Ticket_Overlay.pm:3284 lib/RT/Ticket_Overlay.pm:3288 lib/RT/Ticket_Overlay.pm:3487 lib/RT/Ticket_Overlay.pm:3649 lib/RT/Ticket_Overlay.pm:3701 lib/RT/Ticket_Overlay.pm:3907 lib/RT/Transaction_Overlay.pm:415 lib/RT/Transaction_Overlay.pm:422 lib/RT/Transaction_Overlay.pm:451 lib/RT/Transaction_Overlay.pm:458 lib/RT/User_Overlay.pm:1084 lib/RT/User_Overlay.pm:1532 lib/RT/User_Overlay.pm:692 lib/RT/User_Overlay.pm:727 lib/RT/User_Overlay.pm:983
 msgid "Permission Denied"
 msgstr "���足"
 
@@ -4217,10 +4377,26 @@ msgstr "代�人群组"
 msgid "Personal groups:"
 msgstr "代�人群组："
 
-#: html/Work/Preferences/Info:21
+#: html/Work/Preferences/Info:24
 msgid "PersonalHomepage"
 msgstr "个人首页"
 
+#: NOT FOUND IN SOURCE
+msgid "Phase 1: Create/Rename Groups (%1)"
+msgstr "第一阶段：群组建立�改� (%1)"
+
+#: NOT FOUND IN SOURCE
+msgid "Phase 2: Disable/Enable Groups (%1)"
+msgstr "第二阶段：群组�用��用 (%1)"
+
+#: NOT FOUND IN SOURCE
+msgid "Phase 3: Create/Rename Users (%1)"
+msgstr "第三阶段：使用者建立�改� (%1)"
+
+#: NOT FOUND IN SOURCE
+msgid "Phase 4: Disable/Enable Users (%1)"
+msgstr "第四阶段：使用者�用��用 (%1)"
+
 #: NOT FOUND IN SOURCE
 msgid "Phone"
 msgstr "电�"
@@ -4229,11 +4405,11 @@ msgstr "电�"
 msgid "Phone number"
 msgstr "电���"
 
-#: html/Admin/Users/Modify.html:155 html/User/Prefs.html:48 html/Work/Preferences/Info:27
+#: html/Admin/Users/Modify.html:155 html/User/Prefs.html:60 html/Work/Preferences/Info:32
 msgid "Phone numbers"
 msgstr "电���"
 
-#: html/Edit/Users/Add.html:3 html/Work/Delegates/Add.html:3 html/Work/Delegates/Info:34 html/Work/Tickets/ModifyPeople.html:2
+#: html/Edit/Queues/Basic/Add.html:3 html/Edit/Queues/Basic/Top:55 html/Edit/Users/Add.html:3 html/Work/Delegates/Add.html:3 html/Work/Delegates/Info:34 html/Work/Tickets/ModifyPeople.html:2
 msgid "Pick"
 msgstr "挑选"
 
@@ -4245,7 +4421,7 @@ msgstr "出�地点"
 msgid "Placeholder"
 msgstr "尚未完工"
 
-#: html/Edit/Elements/PickUsers:31 html/Edit/Elements/PickUsers:44 html/Edit/Elements/SelectCustomFieldType:3 html/Work/Elements/SelectOwner:3 html/Work/Tickets/Elements/EditCustomField:104 html/Work/Tickets/Elements/EditCustomField:185 html/Work/Tickets/Elements/EditCustomField:75 html/Work/Tickets/Elements/EditCustomFieldEntries:66 html/Work/Tickets/Elements/EditCustomFieldEntries:73
+#: html/Edit/Elements/PickUsers:31 html/Edit/Elements/PickUsers:44 html/Edit/Elements/SelectCustomFieldType:3 html/Work/Elements/SelectOwner:3 html/Work/Tickets/Elements/EditCustomField:187 html/Work/Tickets/Elements/EditCustomFieldEntry:24 html/Work/Tickets/Elements/EditCustomFieldEntry:35
 msgid "Please Select"
 msgstr "请选择"
 
@@ -4261,6 +4437,10 @@ msgstr "请选择群组"
 msgid "Please select a queue's workflow"
 msgstr "请选择表��程"
 
+#: NOT FOUND IN SOURCE
+msgid "Please select one of the category types above."
+msgstr "请从上�选择一项分类。"
+
 #: NOT FOUND IN SOURCE
 msgid "Please select role"
 msgstr "请选择角色"
@@ -4273,19 +4453,19 @@ msgstr "��规章"
 msgid "Position"
 msgstr "�务"
 
-#: html/Edit/Users/Info:43
+#: NOT FOUND IN SOURCE
 msgid "Position Level"
 msgstr "�等"
 
-#: html/Edit/Elements/PickUsers:41 html/Edit/Global/UserRight/List:13 html/Edit/Global/UserRight/Top:23 html/Edit/Users/Add.html:41 html/Edit/Users/List:11 html/Edit/Users/Top:22 html/Work/Delegates/Add.html:26 html/Work/Delegates/Info:84 html/Work/Overview/Info:66
+#: html/Edit/Elements/PickUsers:41 html/Edit/Global/UserRight/List:13 html/Edit/Global/UserRight/Top:23 html/Edit/Queues/Basic/Add.html:26 html/Edit/Users/Add.html:41 html/Work/Delegates/Add.html:26 html/Work/Delegates/Info:84 html/Work/Overview/Info:66
 msgid "Position Name"
 msgstr "�务�称"
 
-#: html/Edit/Global/UserRight/List:14 html/Edit/Global/UserRight/Top:33 html/Edit/Users/List:12 html/Edit/Users/Top:32
+#: html/Edit/Global/UserRight/List:14 html/Edit/Global/UserRight/Top:33
 msgid "Position Number"
 msgstr "�务代�"
 
-#: html/Edit/Users/Info:44
+#: NOT FOUND IN SOURCE
 msgid "Position Rank"
 msgstr "�级"
 
@@ -4293,7 +4473,7 @@ msgstr "�级"
 msgid "Pref"
 msgstr "�好"
 
-#: html/Edit/Elements/104Top:25 html/Elements/Header:51 html/Elements/Tabs:52 html/SelfService/Elements/Tabs:50 html/SelfService/Prefs.html:24 html/User/Prefs.html:24 html/User/Prefs.html:27 html/Work/Elements/Tab:41
+#: html/Edit/Elements/104Top:26 html/Elements/Header:51 html/Elements/Tabs:52 html/SelfService/Elements/Tabs:50 html/SelfService/Prefs.html:24 html/User/Prefs.html:24 html/User/Prefs.html:27 html/Work/Elements/Tab:43
 msgid "Preferences"
 msgstr "�好"
 
@@ -4322,7 +4502,7 @@ msgstr "优先顺�"
 msgid "Principal %1 not found."
 msgstr "找�到�� %1。"
 
-#: html/Search/Elements/PickRestriction:53 html/Ticket/Create.html:153 html/Ticket/Elements/EditBasics:53 html/Ticket/Elements/ShowBasics:38 html/Work/Search/PickRestriction:34 lib/RT/Tickets_Overlay.pm:1042
+#: html/Search/Elements/PickRestriction:53 html/Ticket/Create.html:153 html/Ticket/Elements/EditBasics:53 html/Ticket/Elements/ShowBasics:38 html/Work/Search/PickRestriction:34 html/Work/Tickets/Elements/EditBasics:41 lib/RT/Tickets_Overlay.pm:1061
 msgid "Priority"
 msgstr "优先顺�"
 
@@ -4330,11 +4510,11 @@ msgstr "优先顺�"
 msgid "Priority starts at"
 msgstr "优先顺�起始值"
 
-#: etc/initialdata:43
+#: etc/initialdata:25
 msgid "Privileged"
 msgstr "内部�员"
 
-#: html/Admin/Users/Modify.html:270 html/User/Prefs.html:162 html/Work/Preferences/Info:153
+#: html/Admin/Users/Modify.html:272 html/User/Prefs.html:200 html/Work/Preferences/Info:164
 #. (loc_fuzzy($msg))
 msgid "Privileged status: %1"
 msgstr "内部�员状�：%1"
@@ -4347,11 +4527,19 @@ msgstr "内部�员"
 msgid "Process Status"
 msgstr "处�状�"
 
-#: etc/initialdata:41 etc/initialdata:47 etc/initialdata:53 etc/initialdata:77
+#: html/Edit/Queues/List:10
+msgid "Project Name"
+msgstr "项目�称"
+
+#: etc/initialdata:23 etc/initialdata:29 etc/initialdata:35 etc/initialdata:59
 msgid "Pseudogroup for internal use"
 msgstr "内部用的虚拟群组"
 
-#: html/Work/Preferences/Info:64
+#: html/Edit/Queues/List:11
+msgid "Public Description"
+msgstr "公开说明"
+
+#: html/Work/Preferences/Info:70
 msgid "Public Info"
 msgstr "公开信�"
 
@@ -4359,11 +4547,15 @@ msgstr "公开信�"
 msgid "Public Service"
 msgstr "公共事务区"
 
+#: NOT FOUND IN SOURCE
+msgid "Purging stale data: %1"
+msgstr "移除过期数�: %1"
+
 #: html/Edit/Users/Search.html:4
 msgid "Query"
 msgstr "查询"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:166 html/Elements/MyRequests:29 html/Elements/MyTickets:29 html/Elements/Quicksearch:28 html/Search/Elements/PickRestriction:45 html/SelfService/Create.html:32 html/Ticket/Create.html:37 html/Ticket/Elements/EditBasics:63 html/Ticket/Elements/ShowBasics:42 html/User/Elements/DelegateRights:79 html/Work/Elements/MyApprovals:10 html/Work/Elements/MyRequests:11 html/Work/Elements/MyTickets:11 html/Work/Elements/Quicksearch:14 html/Work/Search/PickRestriction:26 lib/RT/Tickets_Overlay.pm:883
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:166 html/Elements/MyRequests:29 html/Elements/MyTickets:29 html/Elements/Quicksearch:28 html/Search/Elements/PickRestriction:45 html/SelfService/Create.html:32 html/Ticket/Create.html:37 html/Ticket/Elements/EditBasics:63 html/Ticket/Elements/ShowBasics:42 html/User/Elements/DelegateRights:79 html/Work/Elements/MyApprovals:10 html/Work/Elements/MyRequests:17 html/Work/Elements/MyTickets:17 html/Work/Elements/Quicksearch:14 html/Work/Search/PickRestriction:26 html/Work/Tickets/Elements/EditBasics:16 lib/RT/Tickets_Overlay.pm:902
 msgid "Queue"
 msgstr "表�"
 
@@ -4381,19 +4573,19 @@ msgstr "找�到表� '%1'\\n"
 msgid "Queue Keyword Selections"
 msgstr "表�关键�选�"
 
-#: html/Admin/Elements/ModifyQueue:30 html/Admin/Queues/Modify.html:42 html/Edit/Queues/Basic/Top:12 html/Edit/Queues/Basic/index.html:36 html/Edit/Queues/Global:21 html/Edit/Queues/List:6 html/Edit/Users/Queue:10 html/Work/Delegates/List:6 html/Work/Elements/List:11 html/Work/Queues/List:5 html/Work/Tickets/Create.html:20 html/Work/Tickets/Elements/ShowBasics:6
+#: html/Admin/Elements/ModifyQueue:30 html/Admin/Queues/Modify.html:42 html/Edit/Queues/Basic/Top:13 html/Edit/Queues/Basic/index.html:36 html/Edit/Queues/Global:21 html/Edit/Queues/List:20 html/Edit/Users/Queue:10 html/Work/Delegates/List:6 html/Work/Elements/List:11 html/Work/Queues/List:5 html/Work/Tickets/Create.html:21 html/Work/Tickets/Elements/ShowBasics:6
 msgid "Queue Name"
 msgstr "表��称"
 
-#: html/Edit/Queues/List:8 html/Work/Elements/List:25 html/Work/Queues/List:7 html/Work/Tickets/Create.html:33 html/Work/Tickets/Elements/ShowBasics:19
+#: html/Edit/Queues/List:22 html/Work/Elements/List:25 html/Work/Queues/List:7 html/Work/Tickets/Create.html:34 html/Work/Tickets/Elements/ShowBasics:19
 msgid "Queue Owner"
 msgstr "业务承办人"
 
-#: html/Edit/Queues/Basic/Top:35
+#: html/Edit/Queues/Basic/Top:38
 msgid "Queue Priority"
 msgstr "优先等级"
 
-#: html/Edit/Global/GroupRight/Top:24 html/Edit/Global/UserRight/Top:43 html/Edit/Users/Queue:11 html/Edit/Users/index.html:124
+#: html/Edit/Global/GroupRight/Top:24 html/Edit/Global/UserRight/Top:43 html/Edit/Users/Queue:11 html/Edit/Users/index.html:97
 msgid "Queue Rights"
 msgstr "表���"
 
@@ -4401,7 +4593,7 @@ msgstr "表���"
 msgid "Queue Scrips"
 msgstr "表�手续"
 
-#: html/Edit/Elements/Tab:36
+#: html/Edit/Elements/Tab:38
 msgid "Queue Setup"
 msgstr "表�设定"
 
@@ -4413,11 +4605,11 @@ msgstr "表�已存在"
 msgid "Queue could not be created"
 msgstr "无法新增表�"
 
-#: html/Edit/Queues/autohandler:8 html/Ticket/Create.html:204 html/Work/Tickets/Create.html:176
+#: html/Edit/Queues/autohandler:8 html/Ticket/Create.html:208 html/Work/Tickets/Create.html:180
 msgid "Queue could not be loaded."
 msgstr "无法加载表�"
 
-#: docs/design_docs/string-extraction-guide.txt:83 lib/RT/Queue_Overlay.pm:283
+#: docs/design_docs/string-extraction-guide.txt:83 lib/RT/Queue_Overlay.pm:283 lib/RT/StyleGuide.pod:789
 msgid "Queue created"
 msgstr "表�新增完毕"
 
@@ -4446,7 +4638,7 @@ msgstr "表�一览"
 msgid "RT %1"
 msgstr "RT %1"
 
-#: docs/design_docs/string-extraction-guide.txt:70
+#: docs/design_docs/string-extraction-guide.txt:70 lib/RT/StyleGuide.pod:776
 #. ($RT::VERSION, $RT::rtname)
 msgid "RT %1 for %2"
 msgstr "%2：RT %1 版"
@@ -4562,11 +4754,15 @@ msgstr "系统�行角色"
 msgid "RT::Ticket-Role"
 msgstr "申请��行角色"
 
-#: html/Work/Tickets/Elements/ShowTransaction:11
+#: html/Work/Tickets/Elements/ShowTransaction:14
 msgid "RT_System"
 msgstr "系统讯�"
 
-#: html/Admin/Users/Modify.html:57 html/Admin/Users/Prefs.html:51 html/User/Prefs.html:43 html/Work/Preferences/Info:18
+#: html/Edit/Global/CustomField/SelectWritable:7
+msgid "Read Only"
+msgstr "�读"
+
+#: html/Admin/Users/Modify.html:57 html/Admin/Users/Prefs.html:51 html/Edit/Elements/SelectUsers:5 html/Edit/Users/List:6 html/User/Prefs.html:47 html/Work/Preferences/Info:18
 msgid "Real Name"
 msgstr "真实姓�"
 
@@ -4574,15 +4770,35 @@ msgstr "真实姓�"
 msgid "RealName"
 msgstr "真实姓�"
 
-#: html/Work/Approvals/Display.html:27 html/Work/Tickets/Update.html:85
+#: html/Work/Approvals/Display.html:30 html/Work/Tickets/Update.html:81
 msgid "Really reject this ticket?"
 msgstr "您确定�驳回这张申请��？"
 
-#: html/Ticket/Create.html:184 html/Ticket/Elements/BulkLinks:50 html/Ticket/Elements/EditLinks:138 html/Ticket/Elements/EditLinks:93 html/Ticket/Elements/ShowLinks:70 html/Work/Search/BulkLinks:26
+#: lib/RT/Transaction_Overlay.pm:592
+#. ($value)
+msgid "Reference by %1 added"
+msgstr "已加入 %1 为�考本申请�"
+
+#: lib/RT/Transaction_Overlay.pm:629
+#. ($value)
+msgid "Reference by %1 deleted"
+msgstr "已移除 %1 为�考本申请�"
+
+#: lib/RT/Transaction_Overlay.pm:589
+#. ($value)
+msgid "Reference to %1 added"
+msgstr "已加入�考申请� %1"
+
+#: lib/RT/Transaction_Overlay.pm:626
+#. ($value)
+msgid "Reference to %1 deleted"
+msgstr "已移除�考申请� %1"
+
+#: html/Ticket/Create.html:185 html/Ticket/Elements/BulkLinks:50 html/Ticket/Elements/EditLinks:121 html/Ticket/Elements/EditLinks:81 html/Ticket/Elements/ShowLinks:70 html/Work/Search/BulkLinks:26 html/Work/Tickets/Elements/EditLinks:125 html/Work/Tickets/Elements/EditLinks:81 html/Work/Tickets/Elements/ShowLinks:38
 msgid "Referred to by"
 msgstr "被�考"
 
-#: html/Elements/SelectLinkType:27 html/Ticket/Create.html:183 html/Ticket/Elements/BulkLinks:46 html/Ticket/Elements/EditLinks:134 html/Ticket/Elements/EditLinks:79 html/Ticket/Elements/ShowLinks:60 html/Work/Search/BulkLinks:22
+#: html/Elements/SelectLinkType:27 html/Ticket/Create.html:184 html/Ticket/Elements/BulkLinks:46 html/Ticket/Elements/EditLinks:117 html/Ticket/Elements/EditLinks:72 html/Ticket/Elements/ShowLinks:60 html/Work/Search/BulkLinks:22 html/Work/Tickets/Elements/EditLinks:121 html/Work/Tickets/Elements/EditLinks:67 html/Work/Tickets/Elements/ShowLinks:33
 msgid "Refers to"
 msgstr "�考"
 
@@ -4607,7 +4823,7 @@ msgstr "æ›´æ–°"
 msgid "Refresh this page every %1 minutes."
 msgstr "� %1 分钟更新页�"
 
-#: html/Ticket/Create.html:173 html/Ticket/Elements/ShowSummary:61 html/Ticket/ModifyAll.html:56
+#: html/Ticket/Create.html:174 html/Ticket/Elements/ShowSummary:61 html/Ticket/ModifyAll.html:56
 msgid "Relationships"
 msgstr "关系"
 
@@ -4627,7 +4843,7 @@ msgstr "移除副本"
 msgid "Remove Requestor"
 msgstr "移除申请人"
 
-#: html/Ticket/Elements/ShowTransaction:160 html/Ticket/Elements/Tabs:121 html/Work/Tickets/Display.html:31 html/Work/Tickets/Elements/ShowTransaction:106
+#: html/Ticket/Elements/ShowTransaction:172 html/Ticket/Elements/Tabs:121 html/Work/Tickets/Display.html:54 html/Work/Tickets/Elements/ShowTransaction:115
 msgid "Reply"
 msgstr "回�"
 
@@ -4639,15 +4855,15 @@ msgstr "对申请�进行回�"
 msgid "ReplyToTicket"
 msgstr "回�申请�"
 
-#: html/Edit/Users/Info:46
+#: NOT FOUND IN SOURCE
 msgid "Report to Duty"
 msgstr "上下�刷�"
 
-#: html/Edit/Users/Info:34
+#: NOT FOUND IN SOURCE
 msgid "Reported on"
 msgstr "到�日期"
 
-#: etc/initialdata:62 html/Ticket/Update.html:39 html/Work/Elements/List:21 html/Work/Elements/MyApprovals:12 html/Work/Elements/SelectSearch:30 html/Work/Tickets/Elements/ShowBasics:54 lib/RT/ACE_Overlay.pm:86
+#: etc/initialdata:44 html/Ticket/Update.html:39 html/Work/Elements/List:21 html/Work/Elements/MyApprovals:12 html/Work/Elements/MyTickets:20 html/Work/Elements/SelectSearch:31 html/Work/Tickets/Elements/ShowBasics:62 lib/RT/ACE_Overlay.pm:86
 msgid "Requestor"
 msgstr "申请人"
 
@@ -4675,7 +4891,7 @@ msgstr "申请人"
 msgid "RequestorAddresses"
 msgstr "申请人地�"
 
-#: html/SelfService/Create.html:40 html/Ticket/Create.html:55 html/Ticket/Elements/EditPeople:47 html/Ticket/Elements/ShowPeople:30
+#: html/SelfService/Create.html:40 html/Ticket/Create.html:55 html/Ticket/Elements/EditPeople:47 html/Ticket/Elements/ShowPeople:30 html/Work/Tickets/Elements/EditPeople:38
 msgid "Requestors"
 msgstr "申请人"
 
@@ -4687,7 +4903,7 @@ msgstr "申请�处�期�"
 msgid "Reset"
 msgstr "�设"
 
-#: html/Admin/Users/Modify.html:158 html/User/Prefs.html:49 html/Work/Preferences/Info:29
+#: html/Admin/Users/Modify.html:158 html/User/Prefs.html:63 html/Work/Preferences/Info:34
 msgid "Residence"
 msgstr "�处"
 
@@ -4695,16 +4911,16 @@ msgstr "�处"
 msgid "Resolution"
 msgstr "解决状�"
 
-#: html/Ticket/Elements/Tabs:131 html/Work/Tickets/Display.html:34
+#: html/Ticket/Elements/Tabs:131 html/Work/Tickets/Display.html:57
 msgid "Resolve"
 msgstr "解决"
 
-#: html/Ticket/Update.html:136 html/Work/Tickets/Update.html:120
+#: html/Ticket/Update.html:137
 #. ($Ticket->id, $Ticket->Subject)
 msgid "Resolve ticket #%1 (%2)"
 msgstr "解决申请� #%1 (%2)"
 
-#: etc/initialdata:331 html/Elements/SelectDateType:27 lib/RT/Ticket_Overlay.pm:1178
+#: etc/initialdata:308 html/Elements/SelectDateType:27 lib/RT/Ticket_Overlay.pm:1215
 msgid "Resolved"
 msgstr "已解决"
 
@@ -4712,7 +4928,7 @@ msgstr "已解决"
 msgid "Response to requestors"
 msgstr "回�申请人"
 
-#: html/Edit/Users/Info:45
+#: NOT FOUND IN SOURCE
 msgid "Responsibility Type"
 msgstr "责任区分"
 
@@ -4720,11 +4936,11 @@ msgstr "责任区分"
 msgid "Results"
 msgstr "结果"
 
-#: html/Search/Elements/PickRestriction:104 html/Work/Search/PickRestriction:84
+#: html/Search/Elements/PickRestriction:104 html/Work/Search/PickRestriction:90
 msgid "Results per page"
 msgstr "�页列出几笔结果"
 
-#: html/Admin/Elements/ModifyUser:32 html/Admin/Users/Modify.html:99 html/User/Prefs.html:71 html/Work/Preferences/Info:51
+#: html/Admin/Elements/ModifyUser:32 html/Admin/Users/Modify.html:99 html/User/Prefs.html:94 html/Work/Preferences/Info:56
 msgid "Retype Password"
 msgstr "�次输入�令"
 
@@ -4764,17 +4980,17 @@ msgstr "��撤消完毕"
 msgid "Rights"
 msgstr "���代�人"
 
-#: lib/RT/Interface/Web.pm:794
+#: lib/RT/Interface/Web.pm:857
 #. ($object_type)
 msgid "Rights could not be granted for %1"
 msgstr "无法将��赋予 %1"
 
-#: lib/RT/Interface/Web.pm:827
+#: lib/RT/Interface/Web.pm:887
 #. ($object_type)
 msgid "Rights could not be revoked for %1"
 msgstr "无法撤消 %1 的��"
 
-#: html/Edit/Groups/Member:55 html/Edit/Groups/Members/List:10
+#: html/Edit/Groups/Member:54 html/Edit/Groups/Members/List:10
 msgid "Role Members"
 msgstr "角色�员"
 
@@ -4790,19 +5006,19 @@ msgstr "角色"
 msgid "RootApproval"
 msgstr "交由系统管�员签核"
 
-#: html/Edit/Global/Workflow/Action:27
+#: html/Edit/Global/Workflow/Action:23
 msgid "Run Approval"
 msgstr "签核执行"
 
-#: html/Edit/Global/Basic/Top:72
+#: html/Edit/Global/Basic/Top:81
 msgid "SMTPDebug"
 msgstr "SMTP 侦错纪录"
 
-#: html/Edit/Global/Basic/Top:58
+#: html/Edit/Global/Basic/Top:63
 msgid "SMTPFrom"
 msgstr "SMTP 寄件地�"
 
-#: html/Edit/Global/Basic/Top:56
+#: html/Edit/Global/Basic/Top:61
 msgid "SMTPServer"
 msgstr "SMTP �务器"
 
@@ -4814,7 +5030,7 @@ msgstr "星期六"
 msgid "Sat."
 msgstr "星期六"
 
-#: html/Edit/Elements/104Buttons:72 html/Work/Preferences/index.html:35
+#: html/Edit/Elements/104Buttons:83 html/Work/Preferences/index.html:33 html/Work/Tickets/Elements/EditBasics:63 html/Work/Tickets/Elements/EditLinks:133 html/Work/Tickets/Elements/EditPeople:51
 msgid "Save"
 msgstr "储存"
 
@@ -4840,7 +5056,7 @@ msgstr "讯�通知动作"
 msgid "Scrip Condition"
 msgstr "讯�通知�件"
 
-#: lib/RT/Scrip_Overlay.pm:175
+#: lib/RT/Scrip_Overlay.pm:180
 msgid "Scrip Created"
 msgstr "手续新增完毕"
 
@@ -4848,7 +5064,7 @@ msgstr "手续新增完毕"
 msgid "Scrip Name"
 msgstr "讯��称"
 
-#: html/Admin/Elements/EditScrips:83
+#: html/Admin/Elements/EditScrips:85
 msgid "Scrip deleted"
 msgstr "手续删除完毕"
 
@@ -4856,7 +5072,7 @@ msgstr "手续删除完毕"
 msgid "Scrips"
 msgstr "手续"
 
-#: html/Edit/Global/autohandler:9 html/Edit/Queues/autohandler:20
+#: html/Edit/Global/autohandler:9 html/Edit/Queues/autohandler:24
 msgid "Scrips "
 msgstr "讯�通知"
 
@@ -4868,7 +5084,7 @@ msgstr "%1 的手续\\n"
 msgid "Scrips which apply to all queues"
 msgstr "适用于所有表�的手续"
 
-#: html/Edit/Elements/104Buttons:75 html/Elements/SimpleSearch:26 html/Search/Elements/PickRestriction:125 html/Ticket/Elements/Tabs:158 html/Work/Elements/Tab:43 html/Work/Search/PickRestriction:102
+#: html/Edit/Elements/104Buttons:86 html/Elements/SimpleSearch:26 html/Search/Elements/PickRestriction:125 html/Ticket/Elements/Tabs:158 html/Work/Elements/Tab:45 html/Work/Search/PickRestriction:108
 msgid "Search"
 msgstr "查询"
 
@@ -4884,7 +5100,7 @@ msgstr "签核�查询"
 msgid "Second-"
 msgstr "二"
 
-#: html/Edit/Users/Info:41
+#: NOT FOUND IN SOURCE
 msgid "Second-level Users"
 msgstr "二阶主管员工"
 
@@ -4964,7 +5180,7 @@ msgstr "多�选项"
 msgid "SelectSingle"
 msgstr "�一选项"
 
-#: html/Edit/Elements/PickUsers:85 html/Edit/Users/Add.html:78
+#: html/Edit/Elements/PickUsers:87 html/Edit/Users/Add.html:78
 msgid "Selected users:"
 msgstr "新增对象："
 
@@ -4972,39 +5188,39 @@ msgstr "新增对象："
 msgid "Self Service"
 msgstr "自助�务"
 
-#: etc/initialdata:131
+#: etc/initialdata:113
 msgid "Send mail to all watchers"
 msgstr "寄信给所有视察员"
 
-#: etc/initialdata:127
+#: etc/initialdata:109
 msgid "Send mail to all watchers as a \"comment\""
 msgstr "以评论方�寄信给所有视察员"
 
-#: etc/initialdata:122
+#: etc/initialdata:104
 msgid "Send mail to requestors and Ccs"
 msgstr "寄信给申请人�副本收件人"
 
-#: etc/initialdata:117
+#: etc/initialdata:99
 msgid "Send mail to requestors and Ccs as a comment"
 msgstr "以评论方�寄信给申请人�副本收件人"
 
-#: etc/initialdata:96
+#: etc/initialdata:78
 msgid "Sends a message to the requestors"
 msgstr "寄信给申请人"
 
-#: etc/initialdata:135 etc/initialdata:139
+#: etc/initialdata:117 etc/initialdata:121
 msgid "Sends mail to explicitly listed Ccs and Bccs"
 msgstr "寄信给特定的副本�密件副本收件人"
 
-#: etc/initialdata:112
+#: etc/initialdata:94
 msgid "Sends mail to the administrative Ccs"
 msgstr "寄信给管�员副本收件人"
 
-#: etc/initialdata:108
+#: etc/initialdata:90
 msgid "Sends mail to the administrative Ccs as a comment"
 msgstr "以评论寄信给管�员副本收件人"
 
-#: etc/initialdata:100 etc/initialdata:104
+#: etc/initialdata:82 etc/initialdata:86
 msgid "Sends mail to the owner"
 msgstr "寄信给申请人"
 
@@ -5020,7 +5236,11 @@ msgstr "09"
 msgid "September"
 msgstr "�月"
 
-#: html/Edit/Users/Info:39
+#: NOT FOUND IN SOURCE
+msgid "Setting %1's 'Disabled' property to %2"
+msgstr "%1 的「�用�属性已设为 %2"
+
+#: NOT FOUND IN SOURCE
 msgid "Shift Type"
 msgstr "�别属性"
 
@@ -5088,7 +5308,7 @@ msgstr "登记�为申请人或副本收件人"
 msgid "Sign up as a ticket or queue AdminCc"
 msgstr "登记�为管�员副本收件人"
 
-#: html/Admin/Elements/ModifyUser:38 html/Admin/Users/Modify.html:190 html/Admin/Users/Prefs.html:31 html/User/Prefs.html:111 html/Work/Preferences/Info:106
+#: html/Admin/Elements/ModifyUser:38 html/Admin/Users/Modify.html:190 html/Admin/Users/Prefs.html:31 html/Edit/Users/Info:52 html/User/Prefs.html:148 html/Work/Preferences/Info:113
 msgid "Signature"
 msgstr "签�档"
 
@@ -5100,7 +5320,7 @@ msgstr "使用者：%1"
 msgid "Single"
 msgstr "�一"
 
-#: html/Elements/Header:50
+#: html/Edit/Elements/104Top:21 html/Elements/Header:50
 msgid "Skip Menu"
 msgstr "略过选�"
 
@@ -5112,7 +5332,7 @@ msgstr "顺�"
 msgid "Sort key"
 msgstr "排�方�"
 
-#: html/Search/Elements/PickRestriction:108 html/Work/Search/PickRestriction:89
+#: html/Search/Elements/PickRestriction:108 html/Work/Search/PickRestriction:95
 msgid "Sort results by"
 msgstr "结果排�方�"
 
@@ -5120,7 +5340,7 @@ msgstr "结果排�方�"
 msgid "SortOrder"
 msgstr "排�顺�"
 
-#: html/Work/Elements/List:8 html/Work/Elements/MyApprovals:11
+#: html/Admin/Elements/EditScrip:80 html/Edit/Global/Scrip/Top:75 html/Work/Elements/List:8 html/Work/Elements/MyApprovals:11
 msgid "Stage"
 msgstr "关�"
 
@@ -5140,7 +5360,7 @@ msgstr "延宕"
 msgid "Start page"
 msgstr "首页"
 
-#: html/Elements/SelectDateType:26 html/Ticket/Elements/EditDates:31 html/Ticket/Elements/ShowDates:34
+#: html/Elements/SelectDateType:26 html/Ticket/Elements/EditDates:31 html/Ticket/Elements/ShowDates:35 html/Work/Tickets/Elements/EditBasics:35
 msgid "Started"
 msgstr "实际起始日"
 
@@ -5148,7 +5368,7 @@ msgstr "实际起始日"
 msgid "Started date '%1' could not be parsed"
 msgstr "无法解读起始日期 '%1"
 
-#: html/Elements/SelectDateType:30 html/Ticket/Create.html:165 html/Ticket/Elements/EditDates:26 html/Ticket/Elements/ShowDates:30
+#: html/Elements/SelectDateType:30 html/Ticket/Create.html:165 html/Ticket/Elements/EditDates:26 html/Ticket/Elements/ShowDates:31 html/Work/Tickets/Elements/EditBasics:26
 msgid "Starts"
 msgstr "应起始日"
 
@@ -5160,19 +5380,19 @@ msgstr "应起始日"
 msgid "Starts date '%1' could not be parsed"
 msgstr "无法解读起始日期 '%1"
 
-#: html/Admin/Elements/ModifyUser:81 html/Admin/Users/Modify.html:137 html/User/Prefs.html:93 html/Work/Preferences/Info:82
+#: html/Admin/Elements/ModifyUser:81 html/Admin/Users/Modify.html:137 html/User/Prefs.html:126 html/Work/Preferences/Info:85
 msgid "State"
 msgstr "å·ž"
 
-#: html/Elements/MyRequests:30 html/Elements/MyTickets:30 html/Search/Elements/PickRestriction:73 html/SelfService/Elements/MyRequests:28 html/SelfService/Update.html:30 html/Ticket/Create.html:41 html/Ticket/Elements/EditBasics:37 html/Ticket/Elements/ShowBasics:30 html/Ticket/Update.html:59 html/Work/Elements/List:15 html/Work/Elements/MyRequests:12 html/Work/Elements/MyTickets:12 html/Work/Search/PickRestriction:54 html/Work/Tickets/Update.html:22 lib/RT/Ticket_Overlay.pm:1172 lib/RT/Tickets_Overlay.pm:908
+#: html/Elements/MyRequests:30 html/Elements/MyTickets:30 html/Search/Elements/PickRestriction:73 html/SelfService/Elements/MyRequests:28 html/SelfService/Update.html:30 html/Ticket/Create.html:41 html/Ticket/Elements/EditBasics:37 html/Ticket/Elements/ShowBasics:30 html/Ticket/Update.html:59 html/Work/Elements/List:15 html/Work/Elements/MyRequests:18 html/Work/Elements/MyTickets:18 html/Work/Search/PickRestriction:54 html/Work/Tickets/Elements/EditBasics:19 html/Work/Tickets/Update.html:22 lib/RT/Ticket_Overlay.pm:1209 lib/RT/Tickets_Overlay.pm:927
 msgid "Status"
 msgstr "现况"
 
-#: etc/initialdata:317
+#: etc/initialdata:294
 msgid "Status Change"
 msgstr "现况改�时"
 
-#: lib/RT/Transaction_Overlay.pm:528
+#: lib/RT/Transaction_Overlay.pm:477
 #. ($self->loc($self->OldValue), $self->loc($self->NewValue))
 msgid "Status changed from %1 to %2"
 msgstr "现况从 %1 改为 %2"
@@ -5193,25 +5413,25 @@ msgstr "强制承办申请�"
 msgid "StealTicket"
 msgstr "强制承办申请�"
 
-#: lib/RT/Transaction_Overlay.pm:587
+#: lib/RT/Transaction_Overlay.pm:545
 #. ($Old->Name)
 msgid "Stolen from %1 "
-msgstr "被 %1 强制更� "
+msgstr "承办人从 %1 强制更�"
 
-#: html/Edit/Groups/Member:69
+#: html/Edit/Groups/Member:68
 msgid "Subgroup"
 msgstr "�群组"
 
-#: html/Elements/MyRequests:28 html/Elements/MyTickets:28 html/Search/Bulk.html:135 html/Search/Elements/PickRestriction:42 html/SelfService/Create.html:56 html/SelfService/Elements/MyRequests:27 html/SelfService/Update.html:31 html/Ticket/Create.html:83 html/Ticket/Elements/EditBasics:27 html/Ticket/ModifyAll.html:78 html/Ticket/Update.html:75 html/Work/Elements/MyApprovals:9 html/Work/Elements/MyRequests:10 html/Work/Elements/MyTickets:10 html/Work/Search/Bulk.html:87 html/Work/Search/PickRestriction:22 html/Work/Tickets/Create.html:122 lib/RT/Ticket_Overlay.pm:1168 lib/RT/Tickets_Overlay.pm:987
+#: html/Elements/MyRequests:28 html/Elements/MyTickets:28 html/Search/Bulk.html:135 html/Search/Elements/PickRestriction:42 html/SelfService/Create.html:56 html/SelfService/Elements/MyRequests:27 html/SelfService/Update.html:31 html/Ticket/Create.html:83 html/Ticket/Elements/EditBasics:27 html/Ticket/ModifyAll.html:78 html/Ticket/Update.html:75 html/Work/Elements/MyApprovals:9 html/Work/Elements/MyRequests:16 html/Work/Elements/MyTickets:16 html/Work/Search/Bulk.html:87 html/Work/Search/PickRestriction:22 html/Work/Tickets/Elements/AddSubject:8 html/Work/Tickets/Elements/EditBasics:8 html/Work/Tickets/Elements/ShowBasics:36 html/Work/Tickets/Elements/ShowSubject:8 lib/RT/Ticket_Overlay.pm:1205 lib/RT/Tickets_Overlay.pm:1006
 msgid "Subject"
 msgstr "主题"
 
-#: docs/design_docs/string-extraction-guide.txt:89 lib/RT/Transaction_Overlay.pm:609
+#: docs/design_docs/string-extraction-guide.txt:89 lib/RT/StyleGuide.pod:795 lib/RT/Transaction_Overlay.pm:567
 #. ($self->Data)
 msgid "Subject changed to %1"
 msgstr "标题已改为 %1"
 
-#: html/Elements/Submit:58 html/Work/Search/Bulk.html:103
+#: html/Edit/Users/Info:71 html/Elements/Submit:58 html/Work/Search/Bulk.html:103
 msgid "Submit"
 msgstr "�出"
 
@@ -5219,7 +5439,7 @@ msgstr "�出"
 msgid "Submit Workflow"
 msgstr "�出�程"
 
-#: lib/RT/Group_Overlay.pm:748
+#: lib/RT/Group_Overlay.pm:746
 msgid "Succeeded"
 msgstr "设定�功"
 
@@ -5235,6 +5455,18 @@ msgstr "星期日"
 msgid "SuperUser"
 msgstr "系统管�员"
 
+#: html/Edit/Global/Basic/Top:29
+msgid "Sync now"
+msgstr "执行�步"
+
+#: html/Edit/Global/Basic/Top:87
+msgid "Sync104HRMS"
+msgstr "自动�步104HRMS"
+
+#: NOT FOUND IN SOURCE
+msgid "Synchronizing HRMS data.  This may take a while..."
+msgstr "正在�步化 HRMS 人事系统数�。请�待..."
+
 #: html/User/Elements/DelegateRights:76
 msgid "System"
 msgstr "系统"
@@ -5243,7 +5475,7 @@ msgstr "系统"
 msgid "System Defined"
 msgstr "系统定义"
 
-#: html/Admin/Elements/SelectRights:80 lib/RT/ACE_Overlay.pm:566 lib/RT/Interface/Web.pm:793 lib/RT/Interface/Web.pm:826
+#: html/Admin/Elements/SelectRights:81 lib/RT/ACE_Overlay.pm:566 lib/RT/Interface/Web.pm:856 lib/RT/Interface/Web.pm:886
 msgid "System Error"
 msgstr "系统错误"
 
@@ -5255,7 +5487,7 @@ msgstr "系统错误。设定��失败。"
 msgid "System Error. right not granted"
 msgstr "系统错误。设定��失败。"
 
-#: html/Edit/Users/index.html:122
+#: html/Edit/Users/index.html:95
 msgid "System Rights"
 msgstr "系统��"
 
@@ -5279,14 +5511,18 @@ msgstr "系统群组"
 msgid "SystemInternal"
 msgstr "系统内部用"
 
-#: etc/initialdata:59 etc/initialdata:65 etc/initialdata:71
+#: etc/initialdata:41 etc/initialdata:47 etc/initialdata:53
 msgid "SystemRolegroup for internal use"
 msgstr "内部使用的系统角色群组"
 
-#: lib/RT/CurrentUser.pm:319
+#: lib/RT/CurrentUser.pm:318
 msgid "TEST_STRING"
 msgstr "TEST_STRING"
 
+#: NOT FOUND IN SOURCE
+msgid "TabbedUI"
+msgstr "页签接�"
+
 #: html/Ticket/Elements/Tabs:142
 msgid "Take"
 msgstr "��"
@@ -5299,11 +5535,11 @@ msgstr "自行承办申请�"
 msgid "TakeTicket"
 msgstr "自行承办申请�"
 
-#: lib/RT/Transaction_Overlay.pm:573
+#: lib/RT/Transaction_Overlay.pm:530
 msgid "Taken"
 msgstr "已��"
 
-#: html/Admin/Elements/EditScrip:80
+#: html/Admin/Elements/EditScrip:88
 msgid "Template"
 msgstr "模�"
 
@@ -5328,7 +5564,7 @@ msgstr "通知模��称"
 msgid "Template deleted"
 msgstr "模�已删除"
 
-#: lib/RT/Scrip_Overlay.pm:152
+#: lib/RT/Scrip_Overlay.pm:156
 msgid "Template not found"
 msgstr "找�到模�"
 
@@ -5336,7 +5572,7 @@ msgstr "找�到模�"
 msgid "Template not found\\n"
 msgstr "找�到模�\\n"
 
-#: lib/RT/Template_Overlay.pm:352
+#: lib/RT/Template_Overlay.pm:359
 msgid "Template parsed"
 msgstr "模�剖�完毕"
 
@@ -5344,7 +5580,7 @@ msgstr "模�剖�完毕"
 msgid "Templates"
 msgstr "模�"
 
-#: html/Edit/Global/autohandler:8 html/Edit/Queues/autohandler:19
+#: html/Edit/Global/autohandler:8 html/Edit/Queues/autohandler:23
 msgid "Templates "
 msgstr "通知模�"
 
@@ -5352,7 +5588,7 @@ msgstr "通知模�"
 msgid "Templates for %1\\n"
 msgstr "找�到 %1 的模�\\n"
 
-#: lib/RT/Interface/Web.pm:894
+#: lib/RT/Interface/Web.pm:954
 msgid "That is already the current value"
 msgstr "已�是目�字段的值"
 
@@ -5360,7 +5596,7 @@ msgstr "已�是目�字段的值"
 msgid "That is not a value for this custom field"
 msgstr "这�是该自订字段的值"
 
-#: lib/RT/Ticket_Overlay.pm:1908
+#: lib/RT/Ticket_Overlay.pm:1926
 msgid "That is the same value"
 msgstr "�样的值"
 
@@ -5373,7 +5609,7 @@ msgstr "这项��已�拥有该��"
 msgid "That principal is already a %1 for this queue"
 msgstr "这项��已�是这个表�的 %1"
 
-#: lib/RT/Ticket_Overlay.pm:1442
+#: lib/RT/Ticket_Overlay.pm:1460
 #. ($self->loc($args{'Type'}))
 msgid "That principal is already a %1 for this ticket"
 msgstr "这项��已�是这份申请�的 %1"
@@ -5383,16 +5619,16 @@ msgstr "这项��已�是这份申请�的 %1"
 msgid "That principal is not a %1 for this queue"
 msgstr "这项���是这个表�的 %1"
 
-#: lib/RT/Ticket_Overlay.pm:1559
+#: lib/RT/Ticket_Overlay.pm:1577
 #. ($args{'Type'})
 msgid "That principal is not a %1 for this ticket"
 msgstr "这项���是这份申请�的 %1"
 
-#: lib/RT/Ticket_Overlay.pm:1904
+#: lib/RT/Ticket_Overlay.pm:1922
 msgid "That queue does not exist"
 msgstr "此表��存在"
 
-#: lib/RT/Ticket_Overlay.pm:3246
+#: lib/RT/Ticket_Overlay.pm:3293
 msgid "That ticket has unresolved dependencies"
 msgstr "这份申请�有尚未解决的附属申请�"
 
@@ -5400,27 +5636,27 @@ msgstr "这份申请�有尚未解决的附属申请�"
 msgid "That user already has that right"
 msgstr "使用者已具有该项��"
 
-#: lib/RT/Ticket_Overlay.pm:3056
+#: lib/RT/Ticket_Overlay.pm:3097
 msgid "That user already owns that ticket"
 msgstr "该使用者已�承办这份申请�"
 
-#: lib/RT/Ticket_Overlay.pm:3028
+#: lib/RT/Ticket_Overlay.pm:3069
 msgid "That user does not exist"
 msgstr "使用者�存在"
 
-#: lib/RT/User_Overlay.pm:374
+#: lib/RT/User_Overlay.pm:381
 msgid "That user is already privileged"
 msgstr "这�使用者已�是内部�员"
 
-#: lib/RT/User_Overlay.pm:395
+#: lib/RT/User_Overlay.pm:402
 msgid "That user is already unprivileged"
 msgstr "这�使用者属于�内部�员群组"
 
-#: lib/RT/User_Overlay.pm:387
+#: lib/RT/User_Overlay.pm:394
 msgid "That user is now privileged"
 msgstr "使用者加入内部�员群组完毕"
 
-#: lib/RT/User_Overlay.pm:408
+#: lib/RT/User_Overlay.pm:415
 msgid "That user is now unprivileged"
 msgstr "这�使用者已加入�内部�员群组"
 
@@ -5428,7 +5664,7 @@ msgstr "这�使用者已加入�内部�员群组"
 msgid "That user is now unprivilegedileged"
 msgstr "这�使用者已加入�内部�员群组"
 
-#: lib/RT/Ticket_Overlay.pm:3049
+#: lib/RT/Ticket_Overlay.pm:3090
 msgid "That user may not own tickets in that queue"
 msgstr "使用者�能没有承办表�里的申请�"
 
@@ -5448,7 +5684,7 @@ msgstr "申请�的副本收件人"
 msgid "The administrative CC of a ticket"
 msgstr "申请�的管�员副本收件人"
 
-#: lib/RT/Ticket_Overlay.pm:2235
+#: lib/RT/Ticket_Overlay.pm:2255
 msgid "The comment has been recorded"
 msgstr "评论已被纪录"
 
@@ -5460,7 +5696,7 @@ msgstr "下列命令会找到 'general' 表�内所有�作中的申请�，
 msgid "The following commands were not proccessed:\\n\\n"
 msgstr "以下命令未被执行：\\n\\n"
 
-#: lib/RT/Interface/Web.pm:897
+#: lib/RT/Interface/Web.pm:957
 msgid "The new value has been set."
 msgstr "新的字段值设定完�。"
 
@@ -5488,7 +5724,7 @@ msgstr "申请� %1 %2 (%3)\\n"
 msgid "This tool allows the user to run arbitrary perl modules from within RT."
 msgstr "此工具程�会让使用者�由 RT 执行任�命令。"
 
-#: lib/RT/Transaction_Overlay.pm:251
+#: lib/RT/Transaction_Overlay.pm:200
 msgid "This transaction appears to have no content"
 msgstr "此项更动报告没有内容"
 
@@ -5509,7 +5745,7 @@ msgstr "星期四"
 msgid "Thu."
 msgstr "星期四"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:163
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:163 html/Edit/Global/Workflow/Condition:24
 msgid "Ticket"
 msgstr "申请�"
 
@@ -5531,7 +5767,7 @@ msgstr "更新申请� #%1 的全部信�：%2"
 msgid "Ticket #%1: %2"
 msgstr "申请� #%1: %2"
 
-#: lib/RT/Ticket_Overlay.pm:595 lib/RT/Ticket_Overlay.pm:616
+#: lib/RT/Ticket_Overlay.pm:632 lib/RT/Ticket_Overlay.pm:653
 #. ($self->Id, $QueueObj->Name)
 msgid "Ticket %1 created in queue '%2'"
 msgstr "申请� #%1 �功新增于 '%2' 表�"
@@ -5541,12 +5777,12 @@ msgstr "申请� #%1 �功新增于 '%2' 表�"
 msgid "Ticket %1 loaded\\n"
 msgstr "加载申请� %1\\n"
 
-#: html/Search/Bulk.html:212 html/Work/Search/Bulk.html:169
+#: html/Search/Bulk.html:213 html/Work/Search/Bulk.html:169
 #. ($Ticket->Id,$_)
 msgid "Ticket %1: %2"
 msgstr "申请� %1：%2"
 
-#: html/Edit/Queues/Basic/Top:28 html/Edit/Queues/List:16 html/Work/Queues/List:9
+#: html/Edit/Queues/Basic/Top:30 html/Edit/Queues/List:30 html/Work/Queues/List:9
 msgid "Ticket Due"
 msgstr "表�处�期�"
 
@@ -5567,11 +5803,11 @@ msgstr "申请�编�"
 msgid "Ticket Processing Due"
 msgstr "表��行期�"
 
-#: etc/initialdata:332
+#: etc/initialdata:309
 msgid "Ticket Resolved"
 msgstr "申请�已解决"
 
-#: html/Edit/Queues/Basic/Top:18 html/Edit/Queues/Category/List:6 html/Edit/Queues/Category/Top:7 html/Edit/Queues/List:7 html/Edit/Queues/index.html:31 html/Work/Delegates/List:7 html/Work/Delegates/index.html:11 html/Work/Elements/List:12 html/Work/Elements/SelectSearch:9 html/Work/Queues/List:6 html/Work/Queues/Select.html:12 html/Work/Queues/index.html:11 html/Work/Tickets/Create.html:42 html/Work/Tickets/Elements/ShowBasics:33
+#: html/Edit/Queues/Basic/Top:20 html/Edit/Queues/Category/List:6 html/Edit/Queues/Category/Top:7 html/Edit/Queues/List:21 html/Work/Delegates/List:7 html/Work/Delegates/index.html:11 html/Work/Elements/List:12 html/Work/Elements/SelectSearch:9 html/Work/Queues/List:6 html/Work/Queues/Select.html:12 html/Work/Queues/index.html:11 html/Work/Tickets/Create.html:43 html/Work/Tickets/Elements/ShowBasics:34
 msgid "Ticket Type"
 msgstr "表��类"
 
@@ -5579,19 +5815,19 @@ msgstr "表��类"
 msgid "Ticket attachment"
 msgstr "申请�附件"
 
-#: lib/RT/Tickets_Overlay.pm:1166
+#: lib/RT/Tickets_Overlay.pm:1185
 msgid "Ticket content"
 msgstr "申请�内容"
 
-#: lib/RT/Tickets_Overlay.pm:1212
+#: lib/RT/Tickets_Overlay.pm:1231
 msgid "Ticket content type"
 msgstr "申请�内容类别"
 
-#: lib/RT/Ticket_Overlay.pm:485 lib/RT/Ticket_Overlay.pm:494 lib/RT/Ticket_Overlay.pm:504 lib/RT/Ticket_Overlay.pm:605
+#: lib/RT/Ticket_Overlay.pm:520 lib/RT/Ticket_Overlay.pm:529 lib/RT/Ticket_Overlay.pm:539 lib/RT/Ticket_Overlay.pm:642
 msgid "Ticket could not be created due to an internal error"
 msgstr "内部错误，无法新增申请�"
 
-#: lib/RT/Transaction_Overlay.pm:520
+#: lib/RT/Transaction_Overlay.pm:469
 msgid "Ticket created"
 msgstr "申请�新增完毕"
 
@@ -5599,7 +5835,7 @@ msgstr "申请�新增完毕"
 msgid "Ticket creation failed"
 msgstr "申请�新增失败"
 
-#: lib/RT/Transaction_Overlay.pm:525
+#: lib/RT/Transaction_Overlay.pm:474
 msgid "Ticket deleted"
 msgstr "申请�删除完毕"
 
@@ -5615,7 +5851,7 @@ msgstr "申请�删除完毕"
 msgid "Ticket not found"
 msgstr "找�到申请�"
 
-#: etc/initialdata:318
+#: etc/initialdata:295
 msgid "Ticket status changed"
 msgstr "申请�现况已改�"
 
@@ -5627,16 +5863,24 @@ msgstr "申请�视察员"
 msgid "Tickets"
 msgstr "申请�"
 
-#: lib/RT/Tickets_Overlay.pm:1383
+#: lib/RT/Tickets_Overlay.pm:1402
 #. ($self->loc($args{'TYPE'}), ($args{'BASE'} || $args{'TICKET'}))
 msgid "Tickets %1 %2"
 msgstr "申请� %1 %2"
 
-#: lib/RT/Tickets_Overlay.pm:1348
+#: lib/RT/Tickets_Overlay.pm:1367
 #. ($self->loc($args{'TYPE'}), ($args{'TARGET'} || $args{'TICKET'}))
 msgid "Tickets %1 by %2"
 msgstr "申请� %1 (%2)"
 
+#: NOT FOUND IN SOURCE
+msgid "Tickets I own"
+msgstr "待处�的申请�"
+
+#: NOT FOUND IN SOURCE
+msgid "Tickets I requested"
+msgstr "�出的申请�"
+
 #: html/Elements/ViewUser:25
 #. ($name)
 msgid "Tickets from %1"
@@ -5646,15 +5890,15 @@ msgstr "%1 的申请�"
 msgid "Tickets which depend on this approval:"
 msgstr "批准之�，�接续处�："
 
-#: html/Ticket/Create.html:156 html/Ticket/Elements/EditBasics:47
+#: html/Ticket/Create.html:156 html/Ticket/Elements/EditBasics:47 html/Work/Tickets/Elements/EditBasics:32
 msgid "Time Left"
 msgstr "剩馀时间"
 
-#: html/Ticket/Create.html:155 html/Ticket/Elements/EditBasics:42
+#: html/Ticket/Create.html:155 html/Ticket/Elements/EditBasics:42 html/Work/Tickets/Elements/EditBasics:24
 msgid "Time Worked"
 msgstr "处�时间"
 
-#: lib/RT/Tickets_Overlay.pm:1139
+#: lib/RT/Tickets_Overlay.pm:1158
 msgid "Time left"
 msgstr "剩馀时间"
 
@@ -5662,7 +5906,7 @@ msgstr "剩馀时间"
 msgid "Time to display"
 msgstr "显示时间"
 
-#: lib/RT/Tickets_Overlay.pm:1115
+#: lib/RT/Tickets_Overlay.pm:1134
 msgid "Time worked"
 msgstr "已处�时间"
 
@@ -5670,7 +5914,7 @@ msgstr "已处�时间"
 msgid "TimeLeft"
 msgstr "剩馀时间"
 
-#: lib/RT/Ticket_Overlay.pm:1173
+#: lib/RT/Ticket_Overlay.pm:1210
 msgid "TimeWorked"
 msgstr "已处�时间"
 
@@ -5682,32 +5926,40 @@ msgstr "产生这次更动的差异档："
 msgid "To generate a diff of this commit:\\n"
 msgstr "产生这次更动的差异档：\\n"
 
-#: lib/RT/Ticket_Overlay.pm:1176
+#: lib/RT/Ticket_Overlay.pm:1213
 msgid "Told"
 msgstr "告知日期"
 
-#: html/Edit/Elements/Page:46
+#: html/Edit/Elements/Page:47
 msgid "Total"
 msgstr "页"
 
-#: etc/initialdata:239
+#: etc/initialdata:237
 msgid "Transaction"
 msgstr "更动"
 
-#: lib/RT/Transaction_Overlay.pm:640
+#: lib/RT/Transaction_Overlay.pm:666
 #. ($self->Data)
 msgid "Transaction %1 purged"
 msgstr "清除更动报告 %1"
 
-#: lib/RT/Transaction_Overlay.pm:177
+#: lib/RT/Transaction_Overlay.pm:126
 msgid "Transaction Created"
 msgstr "更动报告已新增"
 
-#: lib/RT/Transaction_Overlay.pm:88
+#: lib/RT/Transaction_Overlay.pm:90
 msgid "Transaction->Create couldn't, as you didn't specify a ticket id"
 msgstr "未指定申请�编�，无法新增更动"
 
-#: lib/RT/Transaction_Overlay.pm:699
+#: NOT FOUND IN SOURCE
+msgid "TransactionBatch"
+msgstr "批次更动时"
+
+#: NOT FOUND IN SOURCE
+msgid "TransactionCreate"
+msgstr "新增更动时"
+
+#: lib/RT/Transaction_Overlay.pm:721
 msgid "Transactions are immutable"
 msgstr "��更改更动报告"
 
@@ -5723,7 +5975,7 @@ msgstr "星期二"
 msgid "Tue."
 msgstr "星期二"
 
-#: html/Admin/Elements/EditCustomField:43 html/Admin/Elements/ModifyTemplateAsWorkflow:135 html/Ticket/Elements/AddWatchers:32 html/Ticket/Elements/AddWatchers:43 html/Ticket/Elements/AddWatchers:53 lib/RT/Ticket_Overlay.pm:1174 lib/RT/Tickets_Overlay.pm:959
+#: html/Admin/Elements/EditCustomField:43 html/Admin/Elements/ModifyTemplateAsWorkflow:135 html/Ticket/Elements/AddWatchers:32 html/Ticket/Elements/AddWatchers:43 html/Ticket/Elements/AddWatchers:53 lib/RT/Ticket_Overlay.pm:1211 lib/RT/Tickets_Overlay.pm:978
 msgid "Type"
 msgstr "类别"
 
@@ -5739,7 +5991,7 @@ msgstr "外部系统登入��"
 msgid "UnixUsername"
 msgstr "外部系统登入��"
 
-#: lib/RT/Attachment_Overlay.pm:273 lib/RT/Attachment_Overlay.pm:303
+#: lib/RT/Attachment_Overlay.pm:281 lib/RT/Attachment_Overlay.pm:313
 #. ($self->ContentEncoding)
 msgid "Unknown ContentEncoding %1"
 msgstr "��解的内容文字编�方� %1"
@@ -5748,11 +6000,11 @@ msgstr "��解的内容文字编�方� %1"
 msgid "Unlimited"
 msgstr "全数显示"
 
-#: etc/initialdata:50
+#: etc/initialdata:32
 msgid "Unprivileged"
 msgstr "�内部�员"
 
-#: lib/RT/Transaction_Overlay.pm:569
+#: lib/RT/Transaction_Overlay.pm:526
 msgid "Untaken"
 msgstr "未被��"
 
@@ -5760,7 +6012,7 @@ msgstr "未被��"
 msgid "Up"
 msgstr "上一页"
 
-#: html/Elements/MyTickets:63 html/Search/Bulk.html:32 html/Work/Elements/MyTickets:72 html/Work/Search/Bulk.html:10 html/Work/Tickets/Elements/EditCustomFieldEntries:82
+#: html/Elements/MyTickets:63 html/Search/Bulk.html:32 html/Work/Elements/MyTickets:83 html/Work/Search/Bulk.html:10 html/Work/Tickets/Elements/EditCustomFieldEntries:63
 msgid "Update"
 msgstr "处�"
 
@@ -5784,7 +6036,7 @@ msgstr "更新电�邮件信箱"
 msgid "Update name"
 msgstr "更新��"
 
-#: lib/RT/Interface/Web.pm:409
+#: lib/RT/Interface/Web.pm:467
 msgid "Update not recorded."
 msgstr "更新未被记录"
 
@@ -5804,21 +6056,21 @@ msgstr "更新申请�"
 msgid "Update ticket # %1"
 msgstr "更新申请� # %1"
 
-#: html/SelfService/Update.html:24 html/SelfService/Update.html:46
+#: html/SelfService/Update.html:24 html/SelfService/Update.html:63
 #. ($Ticket->id)
 msgid "Update ticket #%1"
 msgstr "更新申请� #%1"
 
-#: html/Ticket/Update.html:138 html/Work/Tickets/Update.html:122
+#: html/Ticket/Update.html:139
 #. ($Ticket->id, $Ticket->Subject)
 msgid "Update ticket #%1 (%2)"
 msgstr "更新申请� #%1 (%2)"
 
-#: lib/RT/Interface/Web.pm:407
+#: lib/RT/Interface/Web.pm:465
 msgid "Update type was neither correspondence nor comment."
 msgstr "更新的内容并�申请�回�也�是评论"
 
-#: html/Elements/SelectDateType:32 html/Ticket/Elements/ShowDates:50 lib/RT/Ticket_Overlay.pm:1177
+#: html/Elements/SelectDateType:32 html/Ticket/Elements/ShowDates:51 lib/RT/Ticket_Overlay.pm:1214
 msgid "Updated"
 msgstr "�次更新"
 
@@ -5842,31 +6094,31 @@ msgstr "找�到使用者 '%1'"
 msgid "User '%1' not found\\n"
 msgstr "找�到使用者 '%1'\\n"
 
-#: etc/initialdata:142 etc/initialdata:209
+#: etc/initialdata:124 etc/initialdata:191
 msgid "User Defined"
 msgstr "使用者自订"
 
-#: html/Admin/Users/Prefs.html:58 html/Edit/Users/List:13 html/Edit/Users/Top:42
+#: html/Admin/Users/Prefs.html:58
 msgid "User ID"
 msgstr "使用者 ID"
 
-#: html/Elements/SelectUsers:25
+#: html/Edit/Elements/SelectUsers:3 html/Elements/SelectUsers:25
 msgid "User Id"
 msgstr "使用者 ID"
 
-#: html/Edit/Elements/PickUsers:12 html/Edit/Global/UserRight/List:7 html/Edit/Global/UserRight/Top:9 html/Edit/Users/Add.html:13 html/Edit/Users/List:5 html/Edit/Users/Search.html:23 html/Edit/Users/Top:8 html/Work/Delegates/Info:60 html/Work/Tickets/Cc:10
+#: html/Edit/Elements/PickUsers:12 html/Edit/Global/UserRight/List:7 html/Edit/Global/UserRight/Top:9 html/Edit/Users/Add.html:13 html/Edit/Users/Search.html:23 html/Work/Delegates/Info:60 html/Work/Tickets/Cc:10
 msgid "User Number"
 msgstr "员工编�"
 
-#: html/Admin/Elements/GroupTabs:46 html/Admin/Elements/QueueTabs:59 html/Admin/Elements/SystemTabs:46 html/Admin/Global/index.html:58 html/Edit/Global/autohandler:11 html/Edit/Queues/autohandler:22
+#: html/Admin/Elements/GroupTabs:46 html/Admin/Elements/QueueTabs:59 html/Admin/Elements/SystemTabs:46 html/Admin/Global/index.html:58 html/Edit/Global/autohandler:11 html/Edit/Queues/autohandler:26
 msgid "User Rights"
 msgstr "使用者��"
 
-#: html/Edit/Elements/Tab:32
+#: html/Edit/Elements/Tab:34
 msgid "User Setup"
 msgstr "使用者设定"
 
-#: html/Edit/Users/Info:38
+#: NOT FOUND IN SOURCE
 msgid "User Shift"
 msgstr "员工�别"
 
@@ -5875,18 +6127,34 @@ msgstr "员工�别"
 msgid "User could not be created: %1"
 msgstr "无法新增使用者：%1"
 
-#: lib/RT/User_Overlay.pm:321
+#: lib/RT/User_Overlay.pm:326
 msgid "User created"
 msgstr "使用者新增完毕"
 
+#: NOT FOUND IN SOURCE
+msgid "User created: %1"
+msgstr "使用者 %1 新增完毕"
+
+#: NOT FOUND IN SOURCE
+msgid "User created: %1 (%2)"
+msgstr "使用者 %1 (%2) 新增完毕"
+
 #: html/Admin/Global/GroupRights.html:66 html/Admin/Groups/GroupRights.html:53 html/Admin/Queues/GroupRights.html:68
 msgid "User defined groups"
 msgstr "使用者定义的群组"
 
+#: lib/RT/User_Overlay.pm:580 lib/RT/User_Overlay.pm:597
+msgid "User loaded"
+msgstr "已加载使用者"
+
 #: NOT FOUND IN SOURCE
 msgid "User notified"
 msgstr "已通知使用者"
 
+#: NOT FOUND IN SOURCE
+msgid "User renamed from %1 to %2"
+msgstr "使用者 %1 已改�为 %2"
+
 #: html/Admin/Users/Prefs.html:24 html/Admin/Users/Prefs.html:28
 msgid "User view"
 msgstr "使用者�人数�"
@@ -5899,7 +6167,7 @@ msgstr "使用者自定"
 msgid "Username"
 msgstr "��"
 
-#: html/Admin/Elements/SelectNewGroupMembers:25 html/Admin/Elements/Tabs:31 html/Admin/Groups/Members.html:54 html/Admin/Queues/People.html:67 html/Admin/index.html:28 html/User/Groups/Members.html:57 html/Work/Tickets/Elements/ShowTransaction:8
+#: html/Admin/Elements/SelectNewGroupMembers:25 html/Admin/Elements/Tabs:31 html/Admin/Groups/Members.html:54 html/Admin/Queues/People.html:67 html/Admin/index.html:28 html/Edit/Groups/Admin:9 html/User/Groups/Members.html:57 html/Work/Tickets/Elements/ShowTransaction:11
 msgid "Users"
 msgstr "使用者"
 
@@ -5907,7 +6175,7 @@ msgstr "使用者"
 msgid "Users matching search criteria"
 msgstr "符�查询�件的使用者"
 
-#: html/Search/Elements/PickRestriction:50 html/Work/Search/PickRestriction:31
+#: NOT FOUND IN SOURCE
 msgid "ValueOfQueue"
 msgstr "选择表�"
 
@@ -5927,7 +6195,7 @@ msgstr "以管�员副本收件人身份视察"
 msgid "Watcher loaded"
 msgstr "�功加载视察员信�"
 
-#: html/Admin/Elements/QueueTabs:41
+#: html/Admin/Elements/QueueTabs:41 html/Edit/Elements/SelectQueues:5
 msgid "Watchers"
 msgstr "视察员"
 
@@ -5943,55 +6211,55 @@ msgstr "星期三"
 msgid "Wed."
 msgstr "星期三"
 
-#: etc/initialdata:533 etc/upgrade/2.1.71:161 html/Edit/Elements/CreateApprovalsQueue:135
+#: etc/initialdata:503 etc/upgrade/2.1.71:161 html/Edit/Elements/CreateApprovalsQueue:135
 msgid "When a ticket has been approved by all approvers, add correspondence to the original ticket"
 msgstr "当申请�通过所有签核�，将此讯�回�到原申请�"
 
-#: etc/initialdata:497 etc/upgrade/2.1.71:135 html/Edit/Elements/CreateApprovalsQueue:107
+#: etc/initialdata:467 etc/upgrade/2.1.71:135 html/Edit/Elements/CreateApprovalsQueue:107
 msgid "When a ticket has been approved by any approver, add correspondence to the original ticket"
 msgstr "当申请�通过�项签核�，将此讯�回�到原申请�"
 
-#: etc/initialdata:156
+#: etc/initialdata:138
 msgid "When a ticket is created"
 msgstr "新增申请�时"
 
-#: etc/initialdata:428 etc/upgrade/2.1.71:79 html/Edit/Elements/CreateApprovalsQueue:51
+#: etc/initialdata:400 etc/upgrade/2.1.71:79 html/Edit/Elements/CreateApprovalsQueue:51
 msgid "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval"
 msgstr "签核�新增之�，通知应��的承办人�管�员副本收件人"
 
-#: etc/initialdata:161
+#: etc/initialdata:143
 msgid "When anything happens"
 msgstr "当任何事情�生时"
 
-#: etc/initialdata:202
+#: etc/initialdata:184
 msgid "Whenever a ticket is resolved"
 msgstr "当申请�解决时"
 
-#: etc/initialdata:188
+#: etc/initialdata:170
 msgid "Whenever a ticket's owner changes"
 msgstr "当申请�更�承办人时"
 
-#: etc/initialdata:196
+#: etc/initialdata:178
 msgid "Whenever a ticket's queue changes"
 msgstr "当申请�更�表�时"
 
-#: etc/initialdata:180
+#: etc/initialdata:162
 msgid "Whenever a ticket's status changes"
 msgstr "当申请�更新现况时"
 
-#: etc/initialdata:210
+#: etc/initialdata:192
 msgid "Whenever a user-defined condition occurs"
 msgstr "当使用者自订的情况�生时"
 
-#: etc/initialdata:174
+#: etc/initialdata:156
 msgid "Whenever comments come in"
 msgstr "当评论�达时"
 
-#: etc/initialdata:167
+#: etc/initialdata:149
 msgid "Whenever correspondence comes in"
 msgstr "当回��达时"
 
-#: html/Admin/Users/Modify.html:163 html/User/Prefs.html:51 html/Work/Preferences/Info:31
+#: html/Admin/Users/Modify.html:163 html/User/Prefs.html:67 html/Work/Preferences/Info:36
 msgid "Work"
 msgstr "公�"
 
@@ -6020,23 +6288,35 @@ msgstr "�程结�"
 msgid "Workflow deleted"
 msgstr "�程已删除"
 
-#: html/Edit/Global/autohandler:10 html/Edit/Queues/autohandler:21
+#: html/Edit/Global/autohandler:10 html/Edit/Queues/autohandler:25
 msgid "Workflows"
 msgstr "�程"
 
-#: html/Edit/Global/Basic/Top:25
+#: html/Edit/Global/CustomField/SelectWritable:5
+msgid "Writable"
+msgstr "�读写"
+
+#: html/autohandler:144
+msgid "XXX CHANGEME You are not an authorized user"
+msgstr "XXX CHANGEME 您是未�授�的使用者"
+
+#: html/Edit/Global/Basic/Top:25 html/Edit/Queues/Basic/Top:82
 msgid "Yes"
 msgstr "是"
 
-#: lib/RT/Ticket_Overlay.pm:3159
+#: lib/RT/Ticket_Overlay.pm:3200
 msgid "You already own this ticket"
 msgstr "您已是这份申请�的承办人"
 
-#: html/autohandler:122
+#: html/autohandler:136
 msgid "You are not an authorized user"
 msgstr "您�是被授�的使用者"
 
-#: lib/RT/Ticket_Overlay.pm:3041
+#: html/Ticket/Elements/ShowTransaction:81
+msgid "You can access it with the Download button on the right."
+msgstr "您�以按�方的「下载�键��得。"
+
+#: lib/RT/Ticket_Overlay.pm:3082
 msgid "You can only reassign tickets that you own or that are unowned"
 msgstr "祇能�新指派您所承办或是没有承办人的申请�"
 
@@ -6044,7 +6324,7 @@ msgstr "祇能�新指派您所承办或是没有承办人的申请�"
 msgid "You don't have permission to view that ticket.\\n"
 msgstr "您没有看那份申请�的��。\\n"
 
-#: docs/design_docs/string-extraction-guide.txt:47
+#: docs/design_docs/string-extraction-guide.txt:47 lib/RT/StyleGuide.pod:760
 #. ($num, $queue)
 msgid "You found %1 tickets in queue %2"
 msgstr "您会在表� %2 找到 %1 的申请�"
@@ -6057,11 +6337,11 @@ msgstr "您已注销 RT。"
 msgid "You have no permission to create tickets in that queue."
 msgstr "您没有在该表�新增申请�的��。"
 
-#: lib/RT/Ticket_Overlay.pm:1917
+#: lib/RT/Ticket_Overlay.pm:1935
 msgid "You may not create requests in that queue."
 msgstr "您�能在该表�中�出申请。"
 
-#: html/Edit/Global/Basic/Top:38
+#: html/Edit/Global/Basic/Top:42
 msgid "You need to restart the Request Tracker service for saved changes to take effect."
 msgstr "您必须�新激活 Request Tracker �务，储存的更动�会生效。"
 
@@ -6077,11 +6357,11 @@ msgstr "您�出的 %1 申请�"
 msgid "Your RT administrator has misconfigured the mail aliases which invoke RT"
 msgstr "RT 管�员�能设错了由 RT 寄出的邮件收件人标头档"
 
-#: etc/initialdata:514 etc/upgrade/2.1.71:146 html/Edit/Elements/CreateApprovalsQueue:119
+#: etc/initialdata:484 etc/upgrade/2.1.71:146 html/Edit/Elements/CreateApprovalsQueue:119
 msgid "Your request has been approved by %1. Other approvals may still be pending."
 msgstr "申请�已由 %1 批准。�能还有其它待签核的步骤。"
 
-#: etc/initialdata:552 etc/upgrade/2.1.71:180 html/Edit/Elements/CreateApprovalsQueue:154
+#: etc/initialdata:522 etc/upgrade/2.1.71:180 html/Edit/Elements/CreateApprovalsQueue:154
 msgid "Your request has been approved."
 msgstr "您的申请�已完�签核程�。"
 
@@ -6089,19 +6369,19 @@ msgstr "您的申请�已完�签核程�。"
 msgid "Your request was rejected"
 msgstr "您的申请�已被驳回"
 
-#: etc/initialdata:455
+#: NOT FOUND IN SOURCE
 msgid "Your request was rejected by %1."
 msgstr "您的申请�已被 %1 驳回。"
 
-#: etc/upgrade/2.1.71:101 html/Edit/Elements/CreateApprovalsQueue:73
+#: etc/initialdata:427 etc/upgrade/2.1.71:101 html/Edit/Elements/CreateApprovalsQueue:73
 msgid "Your request was rejected."
 msgstr "您的申请�已被驳回。"
 
-#: html/autohandler:144
+#: html/autohandler:170
 msgid "Your username or password is incorrect"
 msgstr "您的��或�令有误"
 
-#: html/Admin/Elements/ModifyUser:83 html/Admin/Users/Modify.html:143 html/User/Prefs.html:95 html/Work/Preferences/Info:84
+#: html/Admin/Elements/ModifyUser:83 html/Admin/Users/Modify.html:143 html/User/Prefs.html:130 html/Work/Preferences/Info:87
 msgid "Zip"
 msgstr "邮政编�"
 
@@ -6117,6 +6397,10 @@ msgstr "过期"
 msgid "alert"
 msgstr "急讯"
 
+#: NOT FOUND IN SOURCE
+msgid "approving"
+msgstr "待签核"
+
 #: html/User/Elements/DelegateRights:58
 #. ($right->PrincipalObj->Object->SelfDescription)
 msgid "as granted to %1"
@@ -6138,11 +6422,11 @@ msgstr "内容"
 msgid "content-type"
 msgstr "类型"
 
-#: lib/RT/Ticket_Overlay.pm:2304
+#: lib/RT/Ticket_Overlay.pm:2326
 msgid "correspondence (probably) not sent"
 msgstr "申请�回�(�能)未�出"
 
-#: lib/RT/Ticket_Overlay.pm:2314
+#: lib/RT/Ticket_Overlay.pm:2336
 msgid "correspondence sent"
 msgstr "申请�回�已�出"
 
@@ -6150,7 +6434,7 @@ msgstr "申请�回�已�出"
 msgid "critical"
 msgstr "严�"
 
-#: html/Admin/Elements/ModifyQueue:62 html/Admin/Queues/Modify.html:76 html/Edit/Queues/Basic/Top:31 html/Edit/Queues/List:18 html/Work/Queues/List:11 lib/RT/Date.pm:319
+#: html/Admin/Elements/ModifyQueue:62 html/Admin/Queues/Modify.html:76 html/Edit/Queues/Basic/Top:34 html/Edit/Queues/List:32 html/Work/Queues/List:11 lib/RT/Date.pm:319
 msgid "days"
 msgstr "天"
 
@@ -6219,11 +6503,11 @@ msgstr "编�"
 msgid "info"
 msgstr "信�"
 
-#: html/Elements/SelectBoolean:31 html/Elements/SelectCustomFieldOperator:37 html/Elements/SelectMatch:35 html/Search/Elements/PickRestriction:46 html/Search/Elements/PickRestriction:75 html/Search/Elements/PickRestriction:87 html/Work/Search/PickRestriction:27 html/Work/Search/PickRestriction:56 html/Work/Search/PickRestriction:69
+#: html/Elements/SelectBoolean:31 html/Elements/SelectCustomFieldOperator:37 html/Elements/SelectMatch:35 html/Search/Elements/PickRestriction:46 html/Search/Elements/PickRestriction:75 html/Search/Elements/PickRestriction:87 html/Work/Search/PickRestriction:27 html/Work/Search/PickRestriction:56 html/Work/Search/PickRestriction:75
 msgid "is"
 msgstr "是"
 
-#: html/Elements/SelectBoolean:35 html/Elements/SelectCustomFieldOperator:37 html/Elements/SelectMatch:36 html/Search/Elements/PickRestriction:47 html/Search/Elements/PickRestriction:76 html/Search/Elements/PickRestriction:88 html/Work/Search/PickRestriction:28 html/Work/Search/PickRestriction:57 html/Work/Search/PickRestriction:70
+#: html/Elements/SelectBoolean:35 html/Elements/SelectCustomFieldOperator:37 html/Elements/SelectMatch:36 html/Search/Elements/PickRestriction:47 html/Search/Elements/PickRestriction:76 html/Search/Elements/PickRestriction:88 html/Work/Search/PickRestriction:28 html/Work/Search/PickRestriction:57 html/Work/Search/PickRestriction:76
 msgid "isn't"
 msgstr "�是"
 
@@ -6259,11 +6543,15 @@ msgstr "月"
 msgid "new"
 msgstr "新建立"
 
+#: html/Admin/Elements/EditCustomFields:42
+msgid "no name"
+msgstr "没有�称"
+
 #: html/Admin/Elements/EditScrips:42
 msgid "no value"
 msgstr "没有值"
 
-#: html/Admin/Elements/EditQueueWatchers:26 html/Edit/Groups/Member:40 html/Edit/Groups/Members/Add.html:17 html/Edit/Groups/Members/List:8 html/Edit/Queues/Basic/Top:50 html/Edit/Queues/List:18 html/Ticket/Elements/EditWatchers:27 html/Work/Delegates/Info:37 html/Work/Delegates/Info:48 html/Work/Overview/Info:31 html/Work/Queues/List:11 html/Work/Tickets/Elements/ShowBasics:27
+#: html/Admin/Elements/EditQueueWatchers:26 html/Edit/Groups/Member:40 html/Edit/Groups/Members/Add.html:17 html/Edit/Groups/Members/List:8 html/Edit/Queues/List:32 html/Ticket/Elements/EditWatchers:27 html/Work/Delegates/Info:37 html/Work/Delegates/Info:48 html/Work/Overview/Info:31 html/Work/Queues/List:11 html/Work/Tickets/Elements/EditWatchers:5 html/Work/Tickets/Elements/ShowAttachments:30 html/Work/Tickets/Elements/ShowBasics:27
 msgid "none"
 msgstr "æ— "
 
@@ -6305,11 +6593,11 @@ msgstr "表� %1 %2"
 msgid "rejected"
 msgstr "已驳回"
 
-#: html/Work/Elements/SelectSearch:21 lib/RT/Queue_Overlay.pm:60
+#: lib/RT/Queue_Overlay.pm:60
 msgid "resolved"
 msgstr "已处�"
 
-#: html/Edit/Global/Basic/Top:48
+#: html/Edit/Global/Basic/Top:53
 msgid "rtname"
 msgstr "�务器�称"
 
@@ -6335,16 +6623,21 @@ msgstr "系统群组 '%1'"
 msgid "the calling component did not specify why"
 msgstr "呼�组件未指明原因"
 
+#: lib/RT/URI/fsck_com_rt.pm:234
+#. ($self->Object->Id)
+msgid "ticket #%1"
+msgstr "申请� #%1"
+
 #: lib/RT/Group_Overlay.pm:209
 #. ($self->Instance, $self->Type)
 msgid "ticket #%1 %2"
 msgstr "申请� #%1 %2"
 
-#: html/Work/Elements/SelectSearch:27
+#: html/Work/Elements/SelectSearch:28
 msgid "till"
 msgstr "至"
 
-#: html/Edit/Elements/PickUsers:15 html/Edit/Global/Workflow/Condition:30 html/Edit/Users/Add.html:16 html/Edit/Users/Search.html:26 html/Work/Tickets/Cc:13
+#: html/Edit/Elements/PickUsers:15 html/Edit/Global/Workflow/Condition:31 html/Edit/Users/Add.html:16 html/Edit/Users/Search.html:26 html/Work/Tickets/Cc:13
 msgid "to"
 msgstr "到"
 
@@ -6357,7 +6650,7 @@ msgstr "真"
 msgid "undescribed group %1"
 msgstr "没有�述的群组 %1"
 
-#: html/Work/Elements/SelectSearch:19
+#: NOT FOUND IN SOURCE
 msgid "unresolved"
 msgstr "未处�"
 
diff --git a/rt/lib/RT/I18N/zh_tw.po b/rt/lib/RT/I18N/zh_tw.po
index 8c8c86e1f..6688b6a89 100644
--- a/rt/lib/RT/I18N/zh_tw.po
+++ b/rt/lib/RT/I18N/zh_tw.po
@@ -1,4 +1,4 @@
-# Traditional Chinese localization catalog for Request Tracker (RT)
+# Chinese localization catalog for Request Tracker (RT)
 msgid ""
 msgstr ""
 "Last-Translator: Autrijus Tang <autrijus@autrijus.org>\n"
@@ -40,7 +40,7 @@ msgstr "%*(%1) 件尚未解決的申請單"
 msgid "%1 %2"
 msgstr "%1 %2"
 
-#: lib/RT/Tickets_Overlay.pm:771
+#: lib/RT/Tickets_Overlay.pm:790
 #. ($args{'FIELD'}, $args{'OPERATOR'}, $args{'VALUE'})
 msgid "%1 %2 %3"
 msgstr "%1 %2 %3"
@@ -50,10 +50,11 @@ msgstr "%1 %2 %3"
 msgid "%1 %2 %3 %4:%5:%6 %7"
 msgstr "%7-%2-%3 %4:%5:%6 %1"
 
-#: lib/RT/Ticket_Overlay.pm:3532 lib/RT/Transaction_Overlay.pm:557 lib/RT/Transaction_Overlay.pm:599
+#: lib/RT/Ticket_Overlay.pm:3588 lib/RT/Transaction_Overlay.pm:514 lib/RT/Transaction_Overlay.pm:557 lib/RT/Transaction_Vendor.pm:19
 #. ($cf->Name, $new_value->Content)
 #. ($field, $self->NewValue)
 #. ($self->Field, $principal->Object->Name)
+#. ($field, $new_value)
 msgid "%1 %2 added"
 msgstr "%2 已新增為 %1"
 
@@ -62,16 +63,18 @@ msgstr "%2 已新增為 %1"
 msgid "%1 %2 ago"
 msgstr "%1 %2 之�"
 
-#: lib/RT/Ticket_Overlay.pm:3538 lib/RT/Transaction_Overlay.pm:564
+#: lib/RT/Ticket_Overlay.pm:3594 lib/RT/Transaction_Overlay.pm:521 lib/RT/Transaction_Vendor.pm:25
 #. ($cf->Name, $old_value, $new_value->Content)
 #. ($field, $self->OldValue, $self->NewValue)
+#. ($field, $old_value, $new_value)
 msgid "%1 %2 changed to %3"
 msgstr "%1 已從 %2 改為 %3"
 
-#: lib/RT/Ticket_Overlay.pm:3535 lib/RT/Transaction_Overlay.pm:560 lib/RT/Transaction_Overlay.pm:605
+#: lib/RT/Ticket_Overlay.pm:3591 lib/RT/Transaction_Overlay.pm:517 lib/RT/Transaction_Overlay.pm:563 lib/RT/Transaction_Vendor.pm:22
 #. ($cf->Name, $old_value)
 #. ($field, $self->OldValue)
 #. ($self->Field, $principal->Object->Name)
+#. ($field, $old_value)
 msgid "%1 %2 deleted"
 msgstr "%2 已自 %1 刪除"
 
@@ -121,17 +124,17 @@ msgstr "%1 - 指定欲使用的�件模組"
 msgid "%1 - Specify the search module you want to use"
 msgstr "%1 - 指定欲使用的查詢模組"
 
-#: lib/RT/ScripAction_Overlay.pm:121
+#: lib/RT/ScripAction_Overlay.pm:122
 #. ($self->Id)
 msgid "%1 ScripAction loaded"
 msgstr "載入手續 %1"
 
-#: html/Edit/Elements/Page:48
+#: html/Edit/Elements/Page:49
 #. (scalar $count)
 msgid "%1 Total"
 msgstr "å…± %1 ç­†"
 
-#: lib/RT/Ticket_Overlay.pm:3565
+#: lib/RT/Ticket_Overlay.pm:3621
 #. ($args{'Value'}, $cf->Name)
 msgid "%1 added as a value for %2"
 msgstr "新增 %1 作為 %2 的值"
@@ -154,13 +157,13 @@ msgstr "別� %1 需��用的申請單編號以處� %3(出自 %2)"
 msgid "%1 appears to be a local object, but can't be found in the database"
 msgstr "%1 看來是個本地物件，��在資料庫裡"
 
-#: html/Ticket/Elements/ShowDates:51 lib/RT/Transaction_Overlay.pm:481
+#: html/Ticket/Elements/ShowDates:52 lib/RT/Transaction_Overlay.pm:430
 #. ($self->BriefDescription , $self->CreatorObj->Name)
 #. ($Ticket->LastUpdatedAsString, $Ticket->LastUpdatedByObj->Name)
 msgid "%1 by %2"
 msgstr "%1 (%2)"
 
-#: lib/RT/Transaction_Overlay.pm:535 lib/RT/Transaction_Overlay.pm:624 lib/RT/Transaction_Overlay.pm:633 lib/RT/Transaction_Overlay.pm:636
+#: lib/RT/Transaction_Overlay.pm:484 lib/RT/Transaction_Overlay.pm:649 lib/RT/Transaction_Overlay.pm:658 lib/RT/Transaction_Overlay.pm:661
 #. ($self->Field , ( $self->OldValue || $no_value ) ,  $self->NewValue)
 #. ($self->Field , $q1->Name , $q2->Name)
 #. ($self->Field, $t2->AsString, $t1->AsString)
@@ -168,7 +171,7 @@ msgstr "%1 (%2)"
 msgid "%1 changed from %2 to %3"
 msgstr "%1 的值從 %2 改為 %3"
 
-#: lib/RT/Interface/Web.pm:893 x:896
+#: lib/RT/Interface/Web.pm:953
 msgid "%1 could not be set to %2."
 msgstr "無法將 %1 設定為 %2。"
 
@@ -176,7 +179,7 @@ msgstr "無法將 %1 設定為 %2。"
 msgid "%1 couldn't init a transaction (%2)\\n"
 msgstr "%1 無法�始更新 (%2)\\n"
 
-#: lib/RT/Ticket_Overlay.pm:2830
+#: lib/RT/Ticket_Overlay.pm:2880
 #. ($self)
 msgid "%1 couldn't set status to resolved. RT's Database may be inconsistent."
 msgstr "%1 無法將��設�已解決。RT 資料庫內容�能�一致。"
@@ -206,12 +209,12 @@ msgstr "%1 是從外部排程程�(如 cron)來�申請單進行�作的工
 msgid "%1 is no longer a %2 for this queue."
 msgstr "%1 已��是此表單的 %2。"
 
-#: lib/RT/Ticket_Overlay.pm:1569
+#: lib/RT/Ticket_Overlay.pm:1596
 #. ($principal->Object->Name, $args{'Type'})
 msgid "%1 is no longer a %2 for this ticket."
 msgstr "%1 已��是此申請單的 %2。"
 
-#: lib/RT/Ticket_Overlay.pm:3621
+#: lib/RT/Ticket_Overlay.pm:3677
 #. ($args{'Value'}, $cf->Name)
 msgid "%1 is no longer a value for custom field %2"
 msgstr "%1 已��是自訂欄� %2 的值。"
@@ -264,17 +267,17 @@ msgstr "%1 會解決在已解決群組裡�員的申請單。"
 msgid "%1 will stall a [local] BASE if it's dependent [or member] of a linked up request."
 msgstr "如果 %1 起始申請單�賴於�個��，或是�個��的�員，它將會被延宕。"
 
-#: lib/RT/Transaction_Overlay.pm:433
+#: lib/RT/Transaction_Overlay.pm:382 lib/RT/Transaction_Vendor.pm:37
 #. ($self)
 msgid "%1: no attachment specified"
 msgstr "%1：未指定附件"
 
-#: html/Ticket/Elements/ShowTransaction:89 html/Work/Tickets/Elements/ShowTransaction:154
+#: html/Ticket/Elements/ShowTransaction:100 html/Work/Tickets/Elements/ShowTransaction:158
 #. ($size)
 msgid "%1b"
 msgstr "%1 �元組"
 
-#: html/Ticket/Elements/ShowTransaction:86 html/Work/Tickets/Elements/ShowTransaction:151
+#: html/Ticket/Elements/ShowTransaction:97 html/Work/Tickets/Elements/ShowTransaction:155
 #. (int($size/102.4)/10)
 msgid "%1k"
 msgstr "%1k �元組"
@@ -283,7 +286,7 @@ msgstr "%1k �元組"
 msgid "%quant(%1,result) found"
 msgstr "找到 %1 項�果"
 
-#: lib/RT/Ticket_Overlay.pm:1158
+#: lib/RT/Ticket_Overlay.pm:1185
 #. ($args{'Status'})
 msgid "'%1' is an invalid value for status"
 msgstr "'%1' �是一個�法的狀態值"
@@ -300,7 +303,7 @@ msgstr "(點�欲刪除的�員)"
 msgid "(Check box to delete scrip)"
 msgstr "(點�欲刪除的手續)"
 
-#: html/Admin/Elements/EditCustomFieldValues:24 html/Admin/Elements/EditQueueWatchers:28 html/Admin/Elements/EditScrips:34 html/Admin/Elements/EditTemplates:35 html/Admin/Elements/EditWorkflows:36 html/Admin/Groups/Members.html:51 html/Ticket/Elements/EditLinks:32 html/Ticket/Elements/EditPeople:45 html/User/Groups/Members.html:54
+#: html/Admin/Elements/EditCustomFieldValues:24 html/Admin/Elements/EditQueueWatchers:28 html/Admin/Elements/EditScrips:34 html/Admin/Elements/EditTemplates:35 html/Admin/Elements/EditWorkflows:36 html/Admin/Groups/Members.html:51 html/Ticket/Elements/EditLinks:32 html/Ticket/Elements/EditPeople:45 html/User/Groups/Members.html:54 html/Work/Tickets/Elements/EditLinks:20 html/Work/Tickets/Elements/EditPeople:36
 msgid "(Check box to delete)"
 msgstr "(點�欲刪除的項目)"
 
@@ -308,7 +311,7 @@ msgstr "(點�欲刪除的項目)"
 msgid "(Check boxes to delete)"
 msgstr "(點�欲刪除的項目)"
 
-#: html/Ticket/Create.html:177
+#: html/Ticket/Create.html:178
 msgid "(Enter ticket ids or URLs, seperated with spaces)"
 msgstr "(�入申請單編號或網�，以空白分隔)"
 
@@ -342,7 +345,7 @@ msgstr "沒有範本"
 msgid "(No workflows)"
 msgstr "沒有�程"
 
-#: html/Ticket/Update.html:83 html/Work/Tickets/Update.html:52
+#: html/Ticket/Update.html:83 html/Work/Tickets/Update.html:56
 msgid "(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)"
 msgstr "(�出本份更新的密件副本給�單上以逗號隔開的電�郵件��。這<b>�會</b>更改後續的收件者�單。)"
 
@@ -366,7 +369,7 @@ msgstr "(�出本份更新的副本給�單上以逗號隔開的電�郵件
 msgid "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)"
 msgstr "(�出本份更新的副本給�單上以逗號隔開的電�郵件��。這<b>將會</b>更改後續的收件者�單。)"
 
-#: html/Ticket/Elements/EditCustomFieldEntries:35 html/Work/Tickets/Elements/EditCustomFieldEntries:48 html/Work/Tickets/Elements/ShowCustomFieldEntries:13
+#: html/Ticket/Elements/EditCustomFieldEntries:35 html/Work/Tickets/Elements/EditCustomFieldEntries:43 html/Work/Tickets/Elements/ShowCustomFieldEntries:14
 msgid "(delete)"
 msgstr "(刪除)"
 
@@ -374,7 +377,7 @@ msgstr "(刪除)"
 msgid "(empty)"
 msgstr "(空白)"
 
-#: html/Edit/Global/CustomField/index.html:113 html/Edit/Global/Scrip/index.html:111 html/Edit/Global/Template/index.html:106
+#: html/Edit/Elements/Index:87 html/Edit/Global/CustomField/index.html:116 html/Edit/Global/Scrip/index.html:111 html/Edit/Global/Template/index.html:106
 msgid "(new)"
 msgstr "(新增)"
 
@@ -382,23 +385,23 @@ msgstr "(新增)"
 msgid "(no name listed)"
 msgstr "(沒有列出姓�)"
 
-#: html/Elements/MyRequests:42 html/Elements/MyTickets:44 html/Work/Elements/MyApprovals:37 html/Work/Elements/MyRequests:42 html/Work/Elements/MyTickets:51
+#: html/Elements/MyRequests:42 html/Elements/MyTickets:44 html/Work/Elements/MyApprovals:37 html/Work/Elements/MyRequests:43 html/Work/Elements/MyTickets:52
 msgid "(no subject)"
 msgstr "(沒有主題)"
 
-#: html/Admin/Elements/SelectRights:47 html/Elements/SelectCustomFieldValue:29 html/Ticket/Elements/EditCustomField:60 html/Ticket/Elements/EditCustomFieldValues:52 html/Ticket/Elements/ShowCustomFields:35 html/Work/Elements/EditCustomFieldValues:50 html/Work/Elements/EditCustomFields:32 html/Work/Tickets/Elements/EditCustomFieldValues:33 lib/RT/Transaction_Overlay.pm:534
+#: html/Admin/Elements/SelectRights:47 html/Elements/SelectCustomFieldValue:29 html/Ticket/Elements/EditCustomField:64 html/Ticket/Elements/EditCustomFieldValues:52 html/Ticket/Elements/ShowCustomFields:35 html/Work/Elements/EditCustomFieldValues:50 html/Work/Elements/EditCustomFields:32 html/Work/Tickets/Elements/EditCustomFieldValues:33 lib/RT/Transaction_Overlay.pm:483
 msgid "(no value)"
 msgstr "(ç„¡)"
 
-#: html/Ticket/Elements/BulkLinks:27 html/Ticket/Elements/EditLinks:115 html/Work/Search/BulkLinks:3
+#: html/Ticket/Elements/BulkLinks:27 html/Ticket/Elements/EditLinks:98 html/Work/Search/BulkLinks:3 html/Work/Tickets/Elements/EditLinks:102
 msgid "(only one ticket)"
 msgstr "(僅能指定一份申請單)"
 
-#: html/Elements/MyRequests:51 html/Elements/MyTickets:54 html/Work/Elements/List:17 html/Work/Elements/MyRequests:52 html/Work/Elements/MyTickets:66 html/Work/Tickets/Elements/ShowBasics:52
+#: html/Elements/MyRequests:51 html/Elements/MyTickets:54 html/Work/Elements/List:17 html/Work/Elements/MyRequests:53 html/Work/Elements/MyTickets:67 html/Work/Tickets/Elements/ShowBasics:52
 msgid "(pending approval)"
 msgstr "(等待簽核)"
 
-#: html/Elements/MyRequests:53 html/Elements/MyTickets:56 html/Work/Elements/MyRequests:54 html/Work/Elements/MyTickets:68
+#: html/Elements/MyRequests:53 html/Elements/MyTickets:56 html/Work/Elements/MyRequests:55 html/Work/Elements/MyTickets:69
 msgid "(pending other tickets)"
 msgstr "(等待其他申請單)"
 
@@ -406,11 +409,11 @@ msgstr "(等待其他申請單)"
 msgid "(requestor's group)"
 msgstr "(申請人所屬)"
 
-#: html/Admin/Users/Modify.html:49
+#: html/Admin/Users/Modify.html:49 html/Edit/Users/Info:26
 msgid "(required)"
 msgstr "(å¿…å¡«)"
 
-#: html/Ticket/Elements/ShowTransaction:92 html/Work/Tickets/Elements/ShowTransaction:39
+#: html/Ticket/Elements/ShowTransaction:103 html/Work/Tickets/Elements/ShowTransaction:44
 msgid "(untitled)"
 msgstr "(未命�)"
 
@@ -426,12 +429,12 @@ msgstr "<% $Ticket->Status%>"
 msgid "<% $_ %>"
 msgstr "<% $_ %>"
 
-#: docs/design_docs/string-extraction-guide.txt:54 html/Elements/CreateTicket:25 html/Work/Elements/104Header:43
+#: docs/design_docs/string-extraction-guide.txt:54 html/Elements/CreateTicket:25 html/Work/Elements/104Header:43 lib/RT/StyleGuide.pod:767
 #. ($m->scomp('/Elements/SelectNewTicketQueue'))
 msgid "<input type=\"submit\" value=\"New ticket in\">&nbsp;%1"
 msgstr "<input type=\"submit\" value=\"�出申請單\">&nbsp;%1"
 
-#: etc/initialdata.zh:221 etc/initialdata:203
+#: etc/initialdata:203
 msgid "A blank template"
 msgstr "空白範本"
 
@@ -479,11 +482,11 @@ msgstr "系統使用登錄權�"
 msgid "Access control"
 msgstr "存�權�"
 
-#: html/Admin/Elements/EditScrip:56 html/Work/Tickets/Elements/ShowTransaction:18
+#: html/Admin/Elements/EditScrip:56 html/Work/Tickets/Elements/ShowTransaction:21
 msgid "Action"
 msgstr "動作"
 
-#: lib/RT/Scrip_Overlay.pm:146
+#: lib/RT/Scrip_Overlay.pm:148
 #. ($args{'ScripAction'})
 msgid "Action %1 not found"
 msgstr "動作 %1 找�到"
@@ -496,11 +499,11 @@ msgstr "動作執行完畢"
 msgid "Action prepared..."
 msgstr "動作準備完畢..."
 
-#: html/Work/Elements/List:13 html/Work/Elements/SelectSearch:24 html/Work/Tickets/Create.html:28 html/Work/Tickets/Elements/ShowBasics:12
+#: html/Work/Elements/List:13 html/Work/Elements/SelectSearch:25 html/Work/Tickets/Create.html:27 html/Work/Tickets/Elements/ShowBasics:12
 msgid "Activated Date"
 msgstr "申請啟動時間"
 
-#: html/Edit/Elements/104Buttons:71 html/Edit/Elements/ListButtons:7
+#: html/Edit/Elements/104Buttons:82 html/Edit/Elements/ListButtons:7
 msgid "Add"
 msgstr "新增"
 
@@ -512,11 +515,11 @@ msgstr "新增管�員副本收件人"
 msgid "Add Cc"
 msgstr "新增副本收件人"
 
-#: html/Ticket/Elements/EditCustomFieldEntries:71 html/Work/Tickets/Elements/ShowCustomFieldEntries:49
+#: html/Ticket/Elements/EditCustomFieldEntries:71 html/Work/Tickets/Elements/ShowCustomFieldEntries:50
 msgid "Add Entry"
 msgstr "新增列"
 
-#: html/Ticket/Create.html:113 html/Ticket/Update.html:98 html/Work/Tickets/Elements/AddAttachments:18
+#: html/Ticket/Create.html:113 html/Ticket/Update.html:98 html/Work/Tickets/Elements/AddAttachments:23
 msgid "Add More Files"
 msgstr "新增更多附件"
 
@@ -577,16 +580,20 @@ msgstr "新增下一項關�"
 msgid "Added principal as a %1 for this queue"
 msgstr "單�已新增為此表單的 %1"
 
-#: lib/RT/Ticket_Overlay.pm:1453
+#: lib/RT/Ticket_Overlay.pm:1480
 #. ($self->loc($args{'Type'}))
 msgid "Added principal as a %1 for this ticket"
 msgstr "單�已新增為此申請單的 %1"
 
-#: html/Admin/Elements/ModifyUser:75 html/Admin/Users/Modify.html:121 html/User/Prefs.html:87 html/Work/Preferences/Info:77
+#: html/Edit/Global/CustomField/Top:52
+msgid "Additional Hints"
+msgstr "�外�示"
+
+#: html/Admin/Elements/ModifyUser:75 html/Admin/Users/Modify.html:121 html/User/Prefs.html:114 html/Work/Preferences/Info:79
 msgid "Address1"
 msgstr "��"
 
-#: html/Admin/Elements/ModifyUser:77 html/Admin/Users/Modify.html:126 html/User/Prefs.html:89 html/Work/Preferences/Info:79
+#: html/Admin/Elements/ModifyUser:77 html/Admin/Users/Modify.html:126 html/User/Prefs.html:118 html/Work/Preferences/Info:81
 msgid "Address2"
 msgstr "��(續)"
 
@@ -594,7 +601,7 @@ msgstr "��(續)"
 msgid "Adjust Blinking Rate"
 msgstr "調整閃�速度快慢"
 
-#: html/Edit/Groups/Admin:9
+#: html/Edit/Queues/List:12
 msgid "Admin"
 msgstr "管�員"
 
@@ -602,11 +609,11 @@ msgstr "管�員"
 msgid "Admin Cc"
 msgstr "管�員副本"
 
-#: etc/initialdata.zh:303 etc/initialdata:280
+#: etc/initialdata:280
 msgid "Admin Comment"
 msgstr "管�員評論"
 
-#: etc/initialdata.zh:261 etc/initialdata:259
+#: etc/initialdata:259
 msgid "Admin Correspondence"
 msgstr "管�員回覆"
 
@@ -634,7 +641,7 @@ msgstr "管�/群組"
 msgid "Admin/Queue/Basics"
 msgstr "管�/表單/基本資訊"
 
-#: html/Edit/Global/Basic/Top:60
+#: html/Edit/Global/Basic/Top:65
 msgid "AdminAddress"
 msgstr "管�員 Email"
 
@@ -642,7 +649,7 @@ msgstr "管�員 Email"
 msgid "AdminAllPersonalGroups"
 msgstr "管�所有代�人群組"
 
-#: etc/initialdata.zh:74 etc/initialdata:56 html/Admin/Elements/ModifyTemplateAsWorkflow:155 html/Ticket/Elements/ShowPeople:38 html/Ticket/Update.html:49 lib/RT/ACE_Overlay.pm:88
+#: etc/initialdata:56 html/Admin/Elements/ModifyTemplateAsWorkflow:155 html/Ticket/Elements/ShowPeople:38 html/Ticket/Update.html:49 html/Work/Tickets/Elements/ShowLinks:11 lib/RT/ACE_Overlay.pm:88
 msgid "AdminCc"
 msgstr "管�員副本"
 
@@ -658,7 +665,7 @@ msgstr "管�員回覆"
 msgid "AdminCustomFields"
 msgstr "管�自訂欄�"
 
-#: html/Edit/Groups/Admin:12 lib/RT/Group_Overlay.pm:145
+#: lib/RT/Group_Overlay.pm:145
 msgid "AdminGroup"
 msgstr "管�群組"
 
@@ -698,7 +705,7 @@ msgstr "管�使用者"
 msgid "Administrative"
 msgstr "行政類"
 
-#: html/Admin/Queues/People.html:47 html/Ticket/Elements/EditPeople:53
+#: html/Admin/Queues/People.html:47 html/Ticket/Elements/EditPeople:53 html/Work/Tickets/Elements/EditPeople:44
 msgid "Administrative Cc"
 msgstr "管�員副本"
 
@@ -718,7 +725,7 @@ msgstr "晚於"
 msgid "Age"
 msgstr "經歷時間"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:172 html/Edit/Global/Workflow/Action:39
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:172 html/Edit/Global/Workflow/Action:35
 msgid "Alias"
 msgstr "執行其他�程"
 
@@ -726,11 +733,11 @@ msgstr "執行其他�程"
 msgid "Alias for"
 msgstr "相當於"
 
-#: html/Edit/Queues/index.html:33 html/Work/Delegates/index.html:13 html/Work/Elements/SelectSearch:11 html/Work/Queues/Select.html:14 html/Work/Queues/index.html:13
+#: html/Work/Delegates/index.html:13 html/Work/Elements/SelectSearch:11 html/Work/Queues/Select.html:14 html/Work/Queues/index.html:13
 msgid "All"
 msgstr "全部"
 
-#: etc/initialdata.zh:372 etc/initialdata:348
+#: etc/initialdata:348
 msgid "All Approvals Passed"
 msgstr "完�全部簽核"
 
@@ -738,7 +745,7 @@ msgstr "完�全部簽核"
 msgid "All Condition"
 msgstr "所有�件"
 
-#: html/Admin/Elements/EditCustomFields:95
+#: html/Admin/Elements/EditCustomFields:94
 msgid "All Custom Fields"
 msgstr "所有自訂欄�"
 
@@ -750,6 +757,10 @@ msgstr "所有表單"
 msgid "All Users"
 msgstr "全體員工"
 
+#: NOT FOUND IN SOURCE
+msgid "All done!  Now you can proceed to %1."
+msgstr "處�完畢�您�在�以繼續進行 %1。"
+
 #: NOT FOUND IN SOURCE
 msgid "Allowance Request"
 msgstr "�利補助申請"
@@ -766,7 +777,7 @@ msgstr "數�"
 msgid "Any Condition"
 msgstr "任��件"
 
-#: html/Edit/Global/Scrip/List:10 html/Edit/Global/Scrip/Top:74
+#: html/Edit/Global/Scrip/List:10 html/Edit/Global/Scrip/Top:86
 msgid "Apply Template"
 msgstr "引用範本"
 
@@ -803,11 +814,11 @@ msgstr "簽核時�"
 msgid "Approval Notes"
 msgstr "簽核�見"
 
-#: etc/initialdata.zh:357 etc/initialdata:336
+#: etc/initialdata:336
 msgid "Approval Passed"
 msgstr "完��項簽核"
 
-#: etc/initialdata.zh:383 etc/initialdata:359
+#: etc/initialdata:359
 msgid "Approval Rejected"
 msgstr "�回�項簽核"
 
@@ -835,11 +846,11 @@ msgstr "核准"
 msgid "Approver"
 msgstr "簽核人"
 
-#: html/Edit/Global/Workflow/Action:29 html/Edit/Global/Workflow/Owner.html:10
+#: html/Edit/Global/Workflow/Action:25 html/Edit/Global/Workflow/Owner.html:10
 msgid "Approver Setting"
 msgstr "執行簽核人設定"
 
-#: etc/initialdata.zh:516 etc/initialdata:486 etc/upgrade/2.1.71:148 html/Edit/Elements/CreateApprovalsQueue:122
+#: etc/initialdata:486 etc/upgrade/2.1.71:148 html/Edit/Elements/CreateApprovalsQueue:122
 msgid "Approver's notes: %1"
 msgstr "簽核備註：%1"
 
@@ -863,15 +874,15 @@ msgstr "您確定�刪除？"
 msgid "Ascending"
 msgstr "�增"
 
-#: html/Search/Bulk.html:136 html/SelfService/Update.html:32 html/Ticket/ModifyAll.html:82 html/Ticket/Update.html:98 html/Work/Search/Bulk.html:88
+#: html/Search/Bulk.html:136 html/SelfService/Update.html:47 html/Ticket/ModifyAll.html:82 html/Ticket/Update.html:98 html/Work/Search/Bulk.html:88
 msgid "Attach"
 msgstr "附件"
 
-#: html/SelfService/Create.html:64 html/Ticket/Create.html:109 html/Work/Tickets/Elements/AddAttachments:15
+#: html/SelfService/Create.html:64 html/Ticket/Create.html:109 html/Work/Tickets/Elements/AddAttachments:19
 msgid "Attach file"
 msgstr "附加檔案"
 
-#: html/Ticket/Create.html:97 html/Ticket/Update.html:87 html/Work/Tickets/Elements/AddAttachments:6
+#: html/SelfService/Update.html:36 html/Ticket/Create.html:97 html/Ticket/Update.html:87 html/Work/Tickets/Elements/AddAttachments:7 html/Work/Tickets/Elements/ShowAttachments:9
 msgid "Attached file"
 msgstr "�有附件"
 
@@ -879,15 +890,15 @@ msgstr "�有附件"
 msgid "Attachment '%1' could not be loaded"
 msgstr "無法載入附件 '%1'"
 
-#: lib/RT/Transaction_Overlay.pm:441
+#: lib/RT/Transaction_Overlay.pm:390 lib/RT/Transaction_Vendor.pm:50
 msgid "Attachment created"
 msgstr "附件新增完畢"
 
-#: lib/RT/Tickets_Overlay.pm:1189
+#: lib/RT/Tickets_Overlay.pm:1208
 msgid "Attachment filename"
 msgstr "附件檔�"
 
-#: html/Ticket/Elements/ShowAttachments:25 html/Work/Tickets/Elements/ShowTransaction:32
+#: html/Ticket/Elements/ShowAttachments:25 html/Work/Tickets/Elements/ShowTransaction:37
 msgid "Attachments"
 msgstr "附件"
 
@@ -915,11 +926,11 @@ msgstr "自動�回表單"
 msgid "AutoResolve"
 msgstr "自動完�表單處�"
 
-#: etc/initialdata.zh:224 etc/initialdata:206
+#: etc/initialdata:206
 msgid "Autoreply"
 msgstr "自動回覆"
 
-#: etc/initialdata.zh:90 etc/initialdata:72
+#: etc/initialdata:72
 msgid "Autoreply To Requestors"
 msgstr "自動�申請人回覆"
 
@@ -927,7 +938,7 @@ msgstr "自動�申請人回覆"
 msgid "AutoreplyToRequestors"
 msgstr "自動�申請人回覆"
 
-#: html/Edit/Rights/index.html:16
+#: html/Edit/Rights/index.html:17
 msgid "Available Rights:"
 msgstr "權�項目列表："
 
@@ -956,19 +967,19 @@ msgstr "%1 的資料錯誤"
 msgid "Bad transaction number for attachment. %1 should be %2\\n"
 msgstr "附件的處�號碼錯誤。%1 應為 %2\\n"
 
-#: html/Admin/Elements/GroupTabs:38 html/Admin/Elements/QueueTabs:38 html/Admin/Elements/UserTabs:37 html/Edit/Global/autohandler:6 html/Edit/Queues/autohandler:17 html/Edit/Users/index.html:121 html/Ticket/Elements/Tabs:89 html/User/Elements/GroupTabs:37
+#: html/Admin/Elements/GroupTabs:38 html/Admin/Elements/QueueTabs:38 html/Admin/Elements/UserTabs:37 html/Edit/Global/autohandler:6 html/Edit/Queues/autohandler:21 html/Edit/Users/index.html:94 html/Ticket/Elements/Tabs:89 html/User/Elements/GroupTabs:37
 msgid "Basics"
 msgstr "基本資訊"
 
-#: html/Ticket/Update.html:81 html/Work/Tickets/Update.html:49
+#: html/Ticket/Update.html:81 html/Work/Tickets/Update.html:53
 msgid "Bcc"
 msgstr "密件副本"
 
-#: html/Admin/Elements/EditScrip:87 html/Admin/Global/GroupRights.html:84 html/Admin/Global/Template.html:45 html/Admin/Global/UserRights.html:53 html/Admin/Global/Workflow.html:46 html/Admin/Groups/GroupRights.html:72 html/Admin/Groups/Members.html:80 html/Admin/Groups/Modify.html:55 html/Admin/Groups/UserRights.html:54 html/Admin/Queues/GroupRights.html:85 html/Admin/Queues/Template.html:44 html/Admin/Queues/UserRights.html:53 html/Admin/Queues/Workflow.html:44 html/User/Groups/Modify.html:55
+#: html/Admin/Elements/EditScrip:95 html/Admin/Global/GroupRights.html:84 html/Admin/Global/Template.html:45 html/Admin/Global/UserRights.html:53 html/Admin/Global/Workflow.html:46 html/Admin/Groups/GroupRights.html:72 html/Admin/Groups/Members.html:80 html/Admin/Groups/Modify.html:55 html/Admin/Groups/UserRights.html:54 html/Admin/Queues/GroupRights.html:85 html/Admin/Queues/Template.html:44 html/Admin/Queues/UserRights.html:53 html/Admin/Queues/Workflow.html:44 html/User/Groups/Modify.html:55
 msgid "Be sure to save your changes"
 msgstr "請別忘了儲存修改。"
 
-#: html/Elements/SelectDateRelation:33 lib/RT/CurrentUser.pm:321
+#: html/Elements/SelectDateRelation:33 lib/RT/CurrentUser.pm:320
 msgid "Before"
 msgstr "æ—©æ–¼"
 
@@ -980,11 +991,11 @@ msgstr "開始簽核"
 msgid "Begin From "
 msgstr "起始日"
 
-#: html/Edit/Users/Info:25
+#: NOT FOUND IN SOURCE
 msgid "Birthday"
 msgstr "生日"
 
-#: etc/initialdata.zh:220 etc/initialdata:202
+#: etc/initialdata:202
 msgid "Blank"
 msgstr "空白範本"
 
@@ -1008,7 +1019,7 @@ msgstr "事業部"
 msgid "Business Unit:"
 msgstr "事業部："
 
-#: lib/RT/User_Overlay.pm:1524
+#: lib/RT/User_Overlay.pm:1529
 msgid "Can not modify system users"
 msgstr "無法更改系統使用者"
 
@@ -1024,11 +1035,11 @@ msgstr "�能新增沒有�稱的自訂欄�值"
 msgid "Can't link a ticket to itself"
 msgstr "申請單�能��自己。"
 
-#: lib/RT/Ticket_Overlay.pm:2807
+#: lib/RT/Ticket_Overlay.pm:2857
 msgid "Can't merge into a merged ticket. You should never get this error"
 msgstr "�能整�進已整��的申請單。這個錯誤�該發生。"
 
-#: lib/RT/Ticket_Overlay.pm:2625 lib/RT/Ticket_Overlay.pm:2694
+#: lib/RT/Ticket_Overlay.pm:2659 lib/RT/Ticket_Overlay.pm:2738
 msgid "Can't specifiy both base and target"
 msgstr "�能�時指定起始申請單與目的申請單"
 
@@ -1036,7 +1047,7 @@ msgstr "�能�時指定起始申請單與目的申請單"
 msgid "Cancel"
 msgstr "�消"
 
-#: html/autohandler:113
+#: html/autohandler:126
 #. ($msg)
 msgid "Cannot create user: %1"
 msgstr "無法新增使用者：%1"
@@ -1053,7 +1064,7 @@ msgstr "分類管�"
 msgid "Category"
 msgstr "分類"
 
-#: etc/initialdata.zh:68 etc/initialdata:50 html/Admin/Queues/People.html:43 html/SelfService/Create.html:48 html/Ticket/Create.html:63 html/Ticket/Elements/EditPeople:50 html/Ticket/Elements/ShowPeople:34 html/Ticket/Update.html:44 html/Ticket/Update.html:76 html/Work/Tickets/Update.html:43 lib/RT/ACE_Overlay.pm:87
+#: etc/initialdata:50 html/Admin/Queues/People.html:43 html/SelfService/Create.html:48 html/Ticket/Create.html:63 html/Ticket/Elements/EditPeople:50 html/Ticket/Elements/ShowPeople:34 html/Ticket/Update.html:44 html/Ticket/Update.html:76 html/Work/Tickets/Elements/EditPeople:41 html/Work/Tickets/Elements/ShowLinks:6 html/Work/Tickets/Update.html:43 lib/RT/ACE_Overlay.pm:87
 msgid "Cc"
 msgstr "副本"
 
@@ -1073,11 +1084,11 @@ msgstr "修改申請單"
 msgid "Change password"
 msgstr "更改密碼"
 
-#: html/Edit/Global/Basic/Top:70
+#: html/Edit/Global/Basic/Top:79
 msgid "ChangeOwnerUI"
 msgstr "���擇表單承辦人"
 
-#: html/Ticket/Create.html:100 html/Ticket/Elements/EditCustomFieldEntries:35 html/Ticket/Update.html:90 html/Work/Tickets/Elements/ShowCustomFieldEntries:13
+#: html/SelfService/Update.html:39 html/Ticket/Create.html:100 html/Ticket/Elements/EditCustomFieldEntries:35 html/Ticket/Update.html:90 html/Work/Tickets/Elements/ShowCustomFieldEntries:14
 msgid "Check box to delete"
 msgstr "�擇欲刪除的項目"
 
@@ -1085,11 +1096,11 @@ msgstr "�擇欲刪除的項目"
 msgid "Check box to revoke right"
 msgstr "�擇欲撤消的權利"
 
-#: html/Ticket/Create.html:182 html/Ticket/Elements/BulkLinks:42 html/Ticket/Elements/EditLinks:130 html/Ticket/Elements/EditLinks:68 html/Ticket/Elements/ShowLinks:56 html/Work/Search/BulkLinks:18
+#: html/Ticket/Create.html:183 html/Ticket/Elements/BulkLinks:42 html/Ticket/Elements/EditLinks:113 html/Ticket/Elements/EditLinks:63 html/Ticket/Elements/ShowLinks:56 html/Work/Search/BulkLinks:18 html/Work/Tickets/Elements/EditLinks:117 html/Work/Tickets/Elements/EditLinks:56 html/Work/Tickets/Elements/ShowMembers:4
 msgid "Children"
 msgstr "�申請單"
 
-#: html/Edit/Elements/PickUsers:21 html/Edit/Global/UserRight/List:8 html/Edit/Global/UserRight/Top:19 html/Edit/Users/List:6 html/Edit/Users/Top:18
+#: html/Edit/Elements/PickUsers:21 html/Edit/Global/UserRight/List:8 html/Edit/Global/UserRight/Top:19
 msgid "Chinese Name"
 msgstr "中文姓�"
 
@@ -1097,7 +1108,7 @@ msgstr "中文姓�"
 msgid "Chinese/English"
 msgstr "中英文"
 
-#: html/Admin/Elements/ModifyUser:79 html/Admin/Users/Modify.html:131 html/User/Prefs.html:91 html/Work/Preferences/Info:81
+#: html/Admin/Elements/ModifyUser:79 html/Admin/Users/Modify.html:131 html/User/Prefs.html:122 html/Work/Preferences/Info:83
 msgid "City"
 msgstr "所在城市"
 
@@ -1105,7 +1116,7 @@ msgstr "所在城市"
 msgid "ClassicUI"
 msgstr "傳統介�"
 
-#: html/Ticket/Elements/ShowDates:46
+#: html/Ticket/Elements/ShowDates:47
 msgid "Closed"
 msgstr "已解決"
 
@@ -1117,7 +1128,7 @@ msgstr "已解決的申請單"
 msgid "Closed tickets"
 msgstr "已解決的申請單"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:181 html/Edit/Global/Workflow/Action:58 html/Edit/Global/Workflow/Condition:51
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:181 html/Edit/Global/Workflow/Action:54 html/Edit/Global/Workflow/Condition:52
 msgid "Code"
 msgstr "執行程�碼"
 
@@ -1125,7 +1136,7 @@ msgstr "執行程�碼"
 msgid "Command not understood!\\n"
 msgstr "指令無法辨識�\\n"
 
-#: html/Ticket/Elements/ShowTransaction:166 html/Ticket/Elements/Tabs:152 html/Work/Search/Bulk.html:89 html/Work/Tickets/Display.html:37 html/Work/Tickets/Elements/ShowTransaction:114 html/Work/Tickets/Elements/ShowTransaction:27
+#: html/Ticket/Elements/ShowTransaction:178 html/Ticket/Elements/Tabs:152 html/Work/Search/Bulk.html:89 html/Work/Tickets/Display.html:60 html/Work/Tickets/Elements/ShowTransaction:118 html/Work/Tickets/Elements/ShowTransaction:32
 msgid "Comment"
 msgstr "è©•è«–"
 
@@ -1145,7 +1156,7 @@ msgstr "�申請單�出評論"
 msgid "CommentOnTicket"
 msgstr "評論申請單"
 
-#: html/Admin/Elements/ModifyUser:34 html/Work/Tickets/Update.html:59
+#: html/Admin/Elements/ModifyUser:34 html/Work/Tickets/Elements/AddContent:7
 msgid "Comments"
 msgstr "è©•è«–"
 
@@ -1162,11 +1173,11 @@ msgstr "評論(��給申請人)"
 msgid "Comments about %1"
 msgstr "å°� %1 çš„è©•è«–"
 
-#: html/Admin/Users/Modify.html:184 html/Ticket/Elements/ShowRequestor:43
+#: html/Admin/Users/Modify.html:184 html/Edit/Users/Info:46 html/Ticket/Elements/ShowRequestor:43
 msgid "Comments about this user"
 msgstr "使用者�述"
 
-#: lib/RT/Transaction_Overlay.pm:543
+#: lib/RT/Transaction_Overlay.pm:501
 msgid "Comments added"
 msgstr "新增評論完畢"
 
@@ -1178,10 +1189,14 @@ msgstr "確�"
 msgid "Commit Stubbed"
 msgstr "消除更動完畢"
 
-#: html/Edit/Users/Info:41
+#: NOT FOUND IN SOURCE
 msgid "Company Name"
 msgstr "公��稱"
 
+#: html/Edit/Global/Basic/Top:85
+msgid "CompanySpecific"
+msgstr "�公��立顯示"
+
 #: NOT FOUND IN SOURCE
 msgid "Compile Restrictions"
 msgstr "設定查詢�件"
@@ -1194,11 +1209,11 @@ msgstr "�件"
 msgid "Condition matches..."
 msgstr "符��件..."
 
-#: lib/RT/Scrip_Overlay.pm:159
+#: lib/RT/Scrip_Overlay.pm:164
 msgid "Condition not found"
 msgstr "未找到符�的��"
 
-#: html/Edit/Global/GroupRight/Top:26 html/Edit/Global/UserRight/Top:45 html/Edit/Groups/Member:57 html/Elements/Tabs:49
+#: html/Edit/Global/GroupRight/Top:26 html/Edit/Global/UserRight/Top:45 html/Edit/Groups/Member:56 html/Elements/Tabs:49
 msgid "Configuration"
 msgstr "設定"
 
@@ -1210,7 +1225,7 @@ msgstr "確�密碼"
 msgid "Confirm Password"
 msgstr "密碼確�"
 
-#: html/Work/Approvals/Display.html:25 html/Work/Tickets/Create.html:161 html/Work/Tickets/Create.html:174 html/Work/Tickets/Update.html:81
+#: html/Work/Approvals/Display.html:25 html/Work/Tickets/Create.html:154 html/Work/Tickets/Create.html:168 html/Work/Tickets/Update.html:77
 msgid "Confirm Submit"
 msgstr "確定�出"
 
@@ -1234,7 +1249,7 @@ msgstr "內容"
 msgid "Coould not create group"
 msgstr "無法新增群組"
 
-#: html/Edit/Elements/104Buttons:74
+#: html/Edit/Elements/104Buttons:85
 msgid "Copy"
 msgstr "複製"
 
@@ -1242,7 +1257,7 @@ msgstr "複製"
 msgid "Copy Field From:"
 msgstr "欲複製欄�："
 
-#: etc/initialdata.zh:282 etc/initialdata:271
+#: etc/initialdata:271
 msgid "Correspondence"
 msgstr "回覆"
 
@@ -1250,7 +1265,7 @@ msgstr "回覆"
 msgid "Correspondence Address"
 msgstr "申請單回覆地�"
 
-#: lib/RT/Transaction_Overlay.pm:539
+#: lib/RT/Transaction_Overlay.pm:497
 msgid "Correspondence added"
 msgstr "新增申請單回覆"
 
@@ -1258,7 +1273,7 @@ msgstr "新增申請單回覆"
 msgid "Correspondence not recorded"
 msgstr "未紀錄申請單回覆"
 
-#: lib/RT/Ticket_Overlay.pm:3552
+#: lib/RT/Ticket_Overlay.pm:3608
 msgid "Could not add new custom field value for ticket. "
 msgstr "�能新增自訂欄�的值 "
 
@@ -1266,11 +1281,11 @@ msgstr "�能新增自訂欄�的值 "
 msgid "Could not add new custom field value for ticket. %1 "
 msgstr "�能新增自訂欄�的值。%1 "
 
-#: lib/RT/Ticket_Overlay.pm:3058 lib/RT/Ticket_Overlay.pm:3066 lib/RT/Ticket_Overlay.pm:3083
+#: lib/RT/Ticket_Overlay.pm:3108 lib/RT/Ticket_Overlay.pm:3116 lib/RT/Ticket_Overlay.pm:3133
 msgid "Could not change owner. "
 msgstr "�能更改承辦人。 "
 
-#: html/Admin/Elements/EditCustomField:84 html/Admin/Elements/EditCustomFields:165 html/Edit/Global/CustomField/index.html:117
+#: html/Admin/Elements/EditCustomField:84 html/Admin/Elements/EditCustomFields:164 html/Edit/Global/CustomField/index.html:120
 #. ($msg)
 msgid "Could not create CustomField"
 msgstr "無法新增自訂欄�"
@@ -1285,20 +1300,25 @@ msgstr "無法建立訊�通知"
 msgid "Could not create Template"
 msgstr "無法建立通知範本"
 
-#: html/User/Groups/Modify.html:76 lib/RT/Group_Overlay.pm:473 lib/RT/Group_Overlay.pm:480
+#: html/User/Groups/Modify.html:76 lib/RT/Group_Overlay.pm:471 lib/RT/Group_Overlay.pm:478
 msgid "Could not create group"
 msgstr "無法新增群組"
 
+#: html/Edit/Elements/Index:89
+#. ($msg)
+msgid "Could not create item"
+msgstr "無法新增項目"
+
 #: html/Admin/Global/Template.html:74 html/Admin/Queues/Template.html:71
 #. ($msg)
 msgid "Could not create template: %1"
 msgstr "無法新增範本：%1"
 
-#: lib/RT/Ticket_Overlay.pm:1091 lib/RT/Ticket_Overlay.pm:334
+#: lib/RT/Ticket_Overlay.pm:1118 lib/RT/Ticket_Overlay.pm:353
 msgid "Could not create ticket. Queue not set"
 msgstr "無法新增申請單。尚未指定表單。"
 
-#: lib/RT/User_Overlay.pm:267 lib/RT/User_Overlay.pm:279 lib/RT/User_Overlay.pm:297 lib/RT/User_Overlay.pm:483
+#: lib/RT/User_Overlay.pm:271 lib/RT/User_Overlay.pm:284 lib/RT/User_Overlay.pm:302 lib/RT/User_Overlay.pm:488
 msgid "Could not create user"
 msgstr "無法新增使用者"
 
@@ -1319,11 +1339,11 @@ msgstr "找�到編號 %1 的申請單"
 msgid "Could not find group %1."
 msgstr "找�到群組 %1。"
 
-#: lib/RT/Queue_Overlay.pm:621 lib/RT/Ticket_Overlay.pm:1421
+#: lib/RT/Queue_Overlay.pm:621 lib/RT/Ticket_Overlay.pm:1448
 msgid "Could not find or create that user"
 msgstr "找�到或無法新增該�使用者"
 
-#: lib/RT/Queue_Overlay.pm:682 lib/RT/Ticket_Overlay.pm:1500
+#: lib/RT/Queue_Overlay.pm:682 lib/RT/Ticket_Overlay.pm:1527
 msgid "Could not find that principal"
 msgstr "找�到該單�"
 
@@ -1331,8 +1351,7 @@ msgstr "找�到該單�"
 msgid "Could not find user %1."
 msgstr "找�到使用者 %1。"
 
-#: html/Admin/Groups/Members.html:87 html/Edit/Users/index.html:83 html/User/Groups/Members.html:89 html/User/Groups/Modify.html:81
-#. ( . $GroupId)
+#: html/Admin/Groups/Members.html:87 html/User/Groups/Members.html:89 html/User/Groups/Modify.html:81
 msgid "Could not load group"
 msgstr "無法載入群組"
 
@@ -1341,7 +1360,7 @@ msgstr "無法載入群組"
 msgid "Could not make that principal a %1 for this queue"
 msgstr "無法將該單�設為此表單的 %1。"
 
-#: lib/RT/Ticket_Overlay.pm:1442
+#: lib/RT/Ticket_Overlay.pm:1469
 #. ($self->loc($args{'Type'}))
 msgid "Could not make that principal a %1 for this ticket"
 msgstr "無法將該單�設為此申請單的 %1。"
@@ -1351,16 +1370,16 @@ msgstr "無法將該單�設為此申請單的 %1。"
 msgid "Could not remove that principal as a %1 for this queue"
 msgstr "無法將單� %1 從表單移除。"
 
-#: lib/RT/Ticket_Overlay.pm:1558
+#: lib/RT/Ticket_Overlay.pm:1585
 #. ($args{'Type'})
 msgid "Could not remove that principal as a %1 for this ticket"
 msgstr "無法將單� %1 從申請單移除。"
 
-#: lib/RT/Group_Overlay.pm:984
+#: lib/RT/Group_Overlay.pm:982
 msgid "Couldn't add member to group"
 msgstr "無法新增�員至群組"
 
-#: lib/RT/Ticket_Overlay.pm:3562 lib/RT/Ticket_Overlay.pm:3618
+#: lib/RT/Ticket_Overlay.pm:3618 lib/RT/Ticket_Overlay.pm:3674
 #. ($Msg)
 msgid "Couldn't create a transaction: %1"
 msgstr "無法新增更動報告"
@@ -1373,11 +1392,11 @@ msgstr "無法從 gpg 回函辨識出該採�的行動\\n"
 msgid "Couldn't find group\\n"
 msgstr "找�到群組\\n"
 
-#: lib/RT/Interface/Web.pm:902 x:905
+#: lib/RT/Interface/Web.pm:962
 msgid "Couldn't find row"
 msgstr "找�到此列資料"
 
-#: lib/RT/Group_Overlay.pm:958
+#: lib/RT/Group_Overlay.pm:956
 msgid "Couldn't find that principal"
 msgstr "找�到該單�"
 
@@ -1410,9 +1429,10 @@ msgstr "無法載入 RT 設定檔 '%1' %2"
 msgid "Couldn't load Scrips."
 msgstr "無法載入手續。"
 
-#: html/Admin/Groups/GroupRights.html:87 html/Admin/Groups/UserRights.html:74 html/Edit/Global/GroupRight/Add.html:54 html/Edit/Global/UserRight/Add.html:23 html/Edit/Groups/Member:121 html/Edit/Groups/Members/Add.html:44 html/Edit/Rights/index.html:57
-#. ($Group)
+#: html/Admin/Groups/GroupRights.html:87 html/Admin/Groups/UserRights.html:74 html/Edit/Global/GroupRight/Add.html:55 html/Edit/Global/GroupRight/Add.html:60 html/Edit/Global/UserRight/Add.html:25 html/Edit/Global/UserRight/Add.html:30 html/Edit/Groups/Member:120 html/Edit/Groups/Members/Add.html:43 html/Edit/Rights/index.html:58 html/Edit/Rights/index.html:63
 #. ($ObjectGroup)
+#. ($Report)
+#. ($Group)
 #. ($id)
 msgid "Couldn't load group %1"
 msgstr "無法載入手續 %1"
@@ -1421,12 +1441,12 @@ msgstr "無法載入手續 %1"
 msgid "Couldn't load link"
 msgstr "無法載入��。"
 
-#: html/Admin/Elements/EditCustomFields:146 html/Admin/Queues/People.html:120
+#: html/Admin/Elements/EditCustomFields:145 html/Admin/Queues/CustomFields.html:35 html/Admin/Queues/People.html:120
 #. ($id)
 msgid "Couldn't load queue"
 msgstr "無法載入表單"
 
-#: html/Admin/Queues/GroupRights.html:100 html/Admin/Queues/UserRights.html:71 html/Edit/Global/GroupRight/Add.html:50 html/Edit/Global/GroupRight/index.html:81 html/Edit/Global/UserRight/Add.html:19 html/Edit/Global/UserRight/index.html:83 html/Edit/Rights/index.html:53
+#: html/Admin/Queues/GroupRights.html:100 html/Admin/Queues/UserRights.html:71 html/Edit/Global/GroupRight/Add.html:51 html/Edit/Global/GroupRight/index.html:82 html/Edit/Global/GroupRight/index.html:87 html/Edit/Global/UserRight/Add.html:21 html/Edit/Global/UserRight/index.html:83 html/Edit/Global/UserRight/index.html:88 html/Edit/Rights/index.html:54
 #. ($Queue)
 #. ($id)
 msgid "Couldn't load queue %1"
@@ -1445,16 +1465,16 @@ msgstr "無法載入範本"
 msgid "Couldn't load that user (%1)"
 msgstr "無法載入該�使用者(%1)"
 
-#: html/SelfService/Display.html:108
+#: html/SelfService/Display.html:114
 #. ($id)
 msgid "Couldn't load ticket '%1'"
 msgstr "無法載入申請單 '%1'"
 
-#: html/Admin/Elements/ModifyUser:85 html/Admin/Users/Modify.html:148 html/User/Prefs.html:97 html/Work/Preferences/Info:87
+#: html/Admin/Elements/ModifyUser:85 html/Admin/Users/Modify.html:148 html/User/Prefs.html:134 html/Work/Preferences/Info:89
 msgid "Country"
 msgstr "國家"
 
-#: html/Admin/Elements/CreateUserCalled:25 html/Edit/Elements/PopHeader:29 html/Edit/Global/GroupRight/Add.html:18 html/Ticket/Create.html:134 html/Ticket/Create.html:194
+#: html/Admin/Elements/CreateUserCalled:25 html/Edit/Elements/PopHeader:33 html/Edit/Global/GroupRight/Add.html:19 html/Ticket/Create.html:134 html/Ticket/Create.html:195
 msgid "Create"
 msgstr "新增"
 
@@ -1462,7 +1482,7 @@ msgstr "新增"
 msgid "Create Subgroup:"
 msgstr "新增�群組："
 
-#: etc/initialdata.zh:145 etc/initialdata:127
+#: etc/initialdata:127
 msgid "Create Tickets"
 msgstr "新增申請單"
 
@@ -1519,7 +1539,7 @@ msgstr "新增範本"
 msgid "Create a new ticket"
 msgstr "新增申請單"
 
-#: html/Admin/Users/Modify.html:213 html/Admin/Users/Modify.html:240
+#: html/Admin/Users/Modify.html:213 html/Admin/Users/Modify.html:242
 msgid "Create a new user"
 msgstr "新增使用者"
 
@@ -1568,7 +1588,7 @@ msgstr "新增失敗：%1/%2/%3"
 msgid "Create new item"
 msgstr "建立新項目"
 
-#: etc/initialdata.zh:147 etc/initialdata:129
+#: etc/initialdata:129
 msgid "Create new tickets based on this scrip's template"
 msgstr "�據此項手續內的模版，新增申請單"
 
@@ -1604,7 +1624,7 @@ msgstr "新增�刪除�更改使用者"
 msgid "CreateTicket"
 msgstr "新增申請單"
 
-#: html/Elements/SelectDateType:25 html/Ticket/Elements/ShowDates:26 lib/RT/Ticket_Overlay.pm:1185
+#: html/Elements/SelectDateType:25 html/Ticket/Elements/ShowDates:27 lib/RT/Ticket_Overlay.pm:1212
 msgid "Created"
 msgstr "新增日"
 
@@ -1638,11 +1658,11 @@ msgstr "�有自訂欄�"
 msgid "Current Groups:"
 msgstr "�有群組列表："
 
-#: html/Ticket/Elements/EditLinks:27
+#: html/Ticket/Elements/EditLinks:27 html/Work/Tickets/Elements/EditLinks:10
 msgid "Current Relationships"
 msgstr "�有關係"
 
-#: html/Edit/Rights/index.html:19
+#: html/Edit/Rights/index.html:20
 msgid "Current Rights:"
 msgstr "�有權�："
 
@@ -1650,7 +1670,7 @@ msgstr "�有權�："
 msgid "Current Scrips"
 msgstr "�有手續"
 
-#: html/Work/Tickets/Create.html:50 html/Work/Tickets/Elements/ShowBasics:47
+#: html/Work/Tickets/Create.html:49 html/Work/Tickets/Elements/ShowBasics:47
 msgid "Current Status"
 msgstr "目�狀態"
 
@@ -1658,6 +1678,10 @@ msgstr "目�狀態"
 msgid "Current Templates"
 msgstr "�有範本"
 
+#: html/Work/Tickets/Elements/EditPeople:9
+msgid "Current Watchers"
+msgstr "�有視察員"
+
 #: html/Admin/Groups/Members.html:38 html/User/Groups/Members.html:41
 msgid "Current members"
 msgstr "�有�員"
@@ -1670,7 +1694,7 @@ msgstr "�有權�"
 msgid "Current search criteria"
 msgstr "�有查詢�件"
 
-#: html/Admin/Queues/People.html:40 html/Ticket/Elements/EditPeople:44
+#: html/Admin/Queues/People.html:40 html/Ticket/Elements/EditPeople:44 html/Work/Tickets/Elements/EditPeople:32
 msgid "Current watchers"
 msgstr "�有視察員"
 
@@ -1679,7 +1703,7 @@ msgstr "�有視察員"
 msgid "Custom Field #%1"
 msgstr "自訂欄� #%1"
 
-#: html/Admin/Elements/QueueTabs:52 html/Admin/Elements/SystemTabs:39 html/Admin/Global/index.html:49 html/Edit/Global/autohandler:7 html/Edit/Queues/autohandler:18 html/Ticket/Elements/ShowSummary:35
+#: html/Admin/Elements/QueueTabs:52 html/Admin/Elements/SystemTabs:39 html/Admin/Global/index.html:49 html/Edit/Global/autohandler:7 html/Edit/Queues/autohandler:22 html/Ticket/Elements/ShowSummary:35
 msgid "Custom Fields"
 msgstr "自訂欄�"
 
@@ -1699,31 +1723,31 @@ msgstr "動作�執行程�"
 msgid "Custom condition"
 msgstr "自訂�件"
 
-#: lib/RT/Tickets_Overlay.pm:1618
+#: lib/RT/Tickets_Overlay.pm:1637
 #. ($CF->Name , $args{OPERATOR} , $args{VALUE})
 msgid "Custom field %1 %2 %3"
 msgstr "自訂欄� %1 %2 %3"
 
-#: lib/RT/Tickets_Overlay.pm:1613
+#: lib/RT/Tickets_Overlay.pm:1632
 #. ($CF->Name)
 msgid "Custom field %1 has a value."
 msgstr "自訂欄� %1 已有值"
 
-#: lib/RT/Tickets_Overlay.pm:1610
+#: lib/RT/Tickets_Overlay.pm:1629
 #. ($CF->Name)
 msgid "Custom field %1 has no value."
 msgstr "自訂欄� %1 沒有值"
 
-#: lib/RT/Ticket_Overlay.pm:3454
+#: lib/RT/Ticket_Overlay.pm:3510
 #. ($args{'Field'})
 msgid "Custom field %1 not found"
 msgstr "找�到自訂欄� %1"
 
-#: html/Admin/Elements/EditCustomFields:196
+#: html/Admin/Elements/EditCustomFields:195
 msgid "Custom field deleted"
 msgstr "自訂欄�已刪除"
 
-#: lib/RT/Ticket_Overlay.pm:3604
+#: lib/RT/Ticket_Overlay.pm:3660
 msgid "Custom field not found"
 msgstr "找�到自訂欄�"
 
@@ -1748,7 +1772,7 @@ msgstr "找�到自訂欄�值"
 msgid "Custom field value deleted"
 msgstr "自訂欄�值刪除�功"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:145 html/Edit/Global/Workflow/Owner.html:90 lib/RT/Transaction_Overlay.pm:548
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:145 html/Edit/Global/Workflow/Owner.html:90 lib/RT/Transaction_Overlay.pm:505 lib/RT/Transaction_Vendor.pm:5
 msgid "CustomField"
 msgstr "自訂欄�"
 
@@ -1756,11 +1780,19 @@ msgstr "自訂欄�"
 msgid "Data error"
 msgstr "資料錯誤"
 
+#: html/Edit/Global/Basic/Top:77
+msgid "DatabaseBindRemote"
+msgstr "容許外部連線"
+
+#: html/Edit/Global/Basic/Top:75
+msgid "DatabaseName"
+msgstr "MySQL資料庫"
+
 #: NOT FOUND IN SOURCE
 msgid "Date of Departure"
 msgstr "出發日期"
 
-#: html/SelfService/Display.html:38 html/Ticket/Create.html:160 html/Ticket/Elements/ShowSummary:54 html/Ticket/Elements/Tabs:92 html/Ticket/ModifyAll.html:43 html/Work/Tickets/Elements/ShowTransaction:14
+#: html/SelfService/Display.html:38 html/Ticket/Create.html:160 html/Ticket/Elements/ShowSummary:54 html/Ticket/Elements/Tabs:92 html/Ticket/ModifyAll.html:43 html/Work/Tickets/Elements/ShowTransaction:17
 msgid "Dates"
 msgstr "日期"
 
@@ -1776,35 +1808,47 @@ msgstr "12"
 msgid "December"
 msgstr "�二月"
 
+#: NOT FOUND IN SOURCE
+msgid "Default Approval"
+msgstr "�設簽核"
+
 #: NOT FOUND IN SOURCE
 msgid "Default Autoresponse Template"
 msgstr "�設自動回應範本"
 
-#: etc/initialdata.zh:225 etc/initialdata:207
+#: etc/initialdata:207
 msgid "Default Autoresponse template"
 msgstr "�設自動回應範本"
 
-#: etc/initialdata.zh:304 etc/initialdata:281
+#: html/Edit/Global/CustomField/Top:46
+msgid "Default Value"
+msgstr "�設值"
+
+#: etc/initialdata:281
 msgid "Default admin comment template"
 msgstr "�設管�員評論範本"
 
-#: etc/initialdata.zh:262 etc/initialdata:260
+#: etc/initialdata:260
 msgid "Default admin correspondence template"
 msgstr "�設管�員回覆範本"
 
-#: etc/initialdata.zh:283 etc/initialdata:272
+#: etc/initialdata:272
 msgid "Default correspondence template"
 msgstr "�設回覆範本"
 
-#: etc/initialdata.zh:240 etc/initialdata:238
+#: etc/initialdata:238
 msgid "Default transaction template"
 msgstr "�設更動範本"
 
-#: lib/RT/Transaction_Overlay.pm:643
+#: lib/RT/Transaction_Overlay.pm:491
 #. ($type, $self->Field, $self->OldValue, $self->NewValue)
 msgid "Default: %1/%2 changed from %3 to %4"
 msgstr "�設：%1/%2 已自 %3 改為 %4"
 
+#: NOT FOUND IN SOURCE
+msgid "DefaultApproval"
+msgstr "�設簽核"
+
 #: html/User/Delegation.html:24 html/User/Delegation.html:27
 msgid "Delegate rights"
 msgstr "代表團權�"
@@ -1833,7 +1877,7 @@ msgstr "代�表單："
 msgid "Delegated Type"
 msgstr "代�表單種類"
 
-#: html/Edit/Users/index.html:125 html/Work/Delegates/Info:31 html/Work/Delegates/List:8 html/Work/Elements/Tab:41 html/Work/Overview/Info:28
+#: html/Edit/Users/index.html:98 html/Work/Delegates/Info:31 html/Work/Delegates/List:8 html/Work/Elements/Tab:41 html/Work/Overview/Info:28
 msgid "Delegates"
 msgstr "代�人"
 
@@ -1877,10 +1921,14 @@ msgstr "代�人群組"
 msgid "Delegation Rights"
 msgstr "代�人權�"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:113 html/Edit/Elements/104Buttons:73 html/Work/Search/index.html:48 html/Work/Search/index.html:48
+#: html/Admin/Elements/EditScrips:53 html/Admin/Elements/ModifyTemplateAsWorkflow:113 html/Edit/Elements/104Buttons:84 html/Work/Search/index.html:48 html/Work/Search/index.html:48
 msgid "Delete"
 msgstr "刪除"
 
+#: html/Admin/Elements/EditScrips:52
+msgid "Delete selected scrips"
+msgstr "刪除指定的手續"
+
 #: lib/RT/Queue_Overlay.pm:88
 msgid "Delete tickets"
 msgstr "刪除申請單"
@@ -1889,7 +1937,7 @@ msgstr "刪除申請單"
 msgid "DeleteTicket"
 msgstr "刪除申請單"
 
-#: lib/RT/Transaction_Overlay.pm:187
+#: lib/RT/Transaction_Overlay.pm:136
 msgid "Deleting this object could break referential integrity"
 msgstr "刪除此物件�能破壞�考完整性"
 
@@ -1897,7 +1945,7 @@ msgstr "刪除此物件�能破壞�考完整性"
 msgid "Deleting this object would break referential integrity"
 msgstr "刪除此物件�能破壞�考完整性"
 
-#: lib/RT/User_Overlay.pm:499
+#: lib/RT/User_Overlay.pm:504
 msgid "Deleting this object would violate referential integrity"
 msgstr "刪除此物件會���考完整性"
 
@@ -1917,11 +1965,11 @@ msgstr "�回"
 msgid "Department"
 msgstr "部門"
 
-#: html/Edit/Global/UserRight/List:12 html/Edit/Global/UserRight/Top:13 html/Edit/Users/List:10 html/Edit/Users/Top:12
+#: html/Edit/Global/UserRight/List:12 html/Edit/Global/UserRight/Top:13
 msgid "Department ID"
 msgstr "部門代碼"
 
-#: html/Edit/Global/UserRight/List:11 html/Edit/Global/UserRight/Top:49 html/Edit/Users/List:9 html/Edit/Users/Top:48 html/Work/Delegates/Info:78 html/Work/Overview/Info:60
+#: html/Edit/Global/UserRight/List:11 html/Edit/Global/UserRight/Top:49 html/Work/Delegates/Info:78 html/Work/Overview/Info:60
 msgid "Department Name"
 msgstr "部門�稱"
 
@@ -1945,7 +1993,7 @@ msgstr "請�單"
 msgid "Departure Until"
 msgstr "差旅截止日"
 
-#: html/Ticket/Create.html:180 html/Ticket/Elements/BulkLinks:34 html/Ticket/Elements/EditLinks:122 html/Ticket/Elements/EditLinks:46 html/Ticket/Elements/ShowDependencies:31 html/Ticket/Elements/ShowLinks:36 html/Work/Search/BulkLinks:10
+#: html/Ticket/Create.html:181 html/Ticket/Elements/BulkLinks:34 html/Ticket/Elements/EditLinks:105 html/Ticket/Elements/EditLinks:44 html/Ticket/Elements/ShowDependencies:31 html/Ticket/Elements/ShowLinks:36 html/Work/Search/BulkLinks:10 html/Work/Tickets/Elements/EditLinks:109 html/Work/Tickets/Elements/EditLinks:34 html/Work/Tickets/Elements/ShowLinks:21
 msgid "Depended on by"
 msgstr "�接續處�的申請單"
 
@@ -1953,7 +2001,27 @@ msgstr "�接續處�的申請單"
 msgid "Dependencies: \\n"
 msgstr "附屬性：\\n"
 
-#: html/Elements/SelectLinkType:26 html/Ticket/Create.html:179 html/Ticket/Elements/BulkLinks:30 html/Ticket/Elements/EditLinks:118 html/Ticket/Elements/EditLinks:35 html/Ticket/Elements/ShowDependencies:24 html/Ticket/Elements/ShowLinks:26 html/Work/Search/BulkLinks:6
+#: lib/RT/Transaction_Overlay.pm:585
+#. ($value)
+msgid "Dependency by %1 added"
+msgstr "已加入�接續處�的申請單 %1"
+
+#: lib/RT/Transaction_Overlay.pm:622
+#. ($value)
+msgid "Dependency by %1 deleted"
+msgstr "已移除�接續處�的申請單 %1"
+
+#: lib/RT/Transaction_Overlay.pm:582
+#. ($value)
+msgid "Dependency on %1 added"
+msgstr "已加入需先處�的申請單 %1"
+
+#: lib/RT/Transaction_Overlay.pm:619
+#. ($value)
+msgid "Dependency on %1 deleted"
+msgstr "已移除需先處�的申請單 %1"
+
+#: html/Elements/SelectLinkType:26 html/Ticket/Create.html:180 html/Ticket/Elements/BulkLinks:30 html/Ticket/Elements/EditLinks:101 html/Ticket/Elements/EditLinks:35 html/Ticket/Elements/ShowDependencies:24 html/Ticket/Elements/ShowLinks:26 html/Work/Search/BulkLinks:6 html/Work/Tickets/Elements/EditLinks:105 html/Work/Tickets/Elements/EditLinks:23 html/Work/Tickets/Elements/ShowLinks:16
 msgid "Depends on"
 msgstr "需先處�"
 
@@ -1969,7 +2037,7 @@ msgstr "�減"
 msgid "Describe the issue below"
 msgstr "在以下欄��述主題"
 
-#: html/Admin/Elements/AddCustomFieldValue:35 html/Admin/Elements/EditCustomField:38 html/Admin/Elements/EditScrip:33 html/Admin/Elements/ModifyQueue:35 html/Admin/Elements/ModifyTemplate:35 html/Admin/Elements/ModifyTemplateAsWorkflow:192 html/Admin/Groups/Modify.html:48 html/Admin/Queues/Modify.html:47 html/Edit/Global/Workflow/Action:14 html/Elements/SelectGroups:26 html/User/Groups/Modify.html:48 html/Work/Preferences/Info:103
+#: html/Admin/Elements/AddCustomFieldValue:35 html/Admin/Elements/EditCustomField:38 html/Admin/Elements/EditScrip:33 html/Admin/Elements/ModifyQueue:35 html/Admin/Elements/ModifyTemplate:35 html/Admin/Elements/ModifyTemplateAsWorkflow:192 html/Admin/Groups/Modify.html:48 html/Admin/Queues/Modify.html:47 html/Edit/Elements/SelectQueues:4 html/Edit/Global/Workflow/Action:13 html/Elements/SelectGroups:26 html/User/Groups/Modify.html:48
 msgid "Description"
 msgstr "�述"
 
@@ -1981,7 +2049,7 @@ msgstr "經辦業務說明"
 msgid "Description:"
 msgstr "�述："
 
-#: html/Work/Tickets/Create.html:117 html/Work/Tickets/Create.html:85 html/Work/Tickets/Elements/EditCustomFields:13 html/Work/Tickets/Elements/EditCustomFields:47 html/Work/Tickets/Elements/ShowCustomFields:15 html/Work/Tickets/Elements/ShowCustomFields:50
+#: html/Work/Tickets/Create.html:132 html/Work/Tickets/Create.html:84 html/Work/Tickets/Elements/EditCustomFields:13 html/Work/Tickets/Elements/EditCustomFields:61 html/Work/Tickets/Elements/ShowCustomFields:14 html/Work/Tickets/Elements/ShowCustomFields:53
 msgid "Details"
 msgstr "細節"
 
@@ -1989,15 +2057,15 @@ msgstr "細節"
 msgid "Direct"
 msgstr "直接"
 
-#: html/Edit/Users/Info:31
+#: NOT FOUND IN SOURCE
 msgid "Disability"
 msgstr "殘障身分"
 
-#: html/Edit/Users/Info:29
+#: NOT FOUND IN SOURCE
 msgid "Disability Type"
 msgstr "殘障類別"
 
-#: html/Edit/Global/GroupRight/List:9 html/Edit/Global/GroupRight/Top:16 html/Edit/Groups/List:11 html/Edit/Groups/Top:19 html/Edit/Queues/Basic/Top:70 html/Edit/Queues/List:13 html/Work/Delegates/Info:48 html/Work/Delegates/Info:53 html/Work/Delegates/List:12 html/Work/Overview/Info:42
+#: html/Edit/Global/GroupRight/List:9 html/Edit/Global/GroupRight/Top:16 html/Edit/Groups/List:11 html/Edit/Groups/Top:19 html/Edit/Queues/Basic/Top:69 html/Edit/Queues/List:15 html/Edit/Queues/List:27 html/Work/Delegates/Info:48 html/Work/Delegates/Info:53 html/Work/Delegates/List:12 html/Work/Overview/Info:42
 msgid "Disabled"
 msgstr "�用"
 
@@ -2033,7 +2101,7 @@ msgstr "�許一切�作"
 msgid "Don't refresh this page."
 msgstr "�更新此��。"
 
-#: html/Search/Elements/PickRestriction:113 html/Work/Search/PickRestriction:95
+#: html/Search/Elements/PickRestriction:113 html/Work/Search/PickRestriction:101
 msgid "Don't show search results"
 msgstr "�顯示查詢�果"
 
@@ -2041,7 +2109,7 @@ msgstr "�顯示查詢�果"
 msgid "Down"
 msgstr "下一�"
 
-#: html/Ticket/Elements/ShowTransaction:92
+#: html/Ticket/Elements/ShowTransaction:103
 msgid "Download"
 msgstr "下載"
 
@@ -2049,7 +2117,7 @@ msgstr "下載"
 msgid "Dr."
 msgstr "�士"
 
-#: html/Elements/SelectDateType:31 html/Ticket/Create.html:166 html/Ticket/Elements/EditDates:44 html/Ticket/Elements/ShowDates:42 lib/RT/Ticket_Overlay.pm:1189
+#: html/Elements/SelectDateType:31 html/Ticket/Create.html:166 html/Ticket/Elements/EditDates:44 html/Ticket/Elements/ShowDates:43 html/Work/Tickets/Elements/EditBasics:54 lib/RT/Ticket_Overlay.pm:1216
 msgid "Due"
 msgstr "到期日"
 
@@ -2066,7 +2134,7 @@ msgstr "無法解讀日期 '%1'"
 msgid "ERROR: Couldn't load ticket '%1': %2.\\n"
 msgstr "無法載入申請單 '%1'：%2.\\n"
 
-#: html/Work/Tickets/Update.html:46
+#: html/Work/Tickets/Update.html:47
 msgid "Edit"
 msgstr "編輯"
 
@@ -2074,7 +2142,7 @@ msgstr "編輯"
 msgid "Edit Conditions"
 msgstr "編輯�置�件"
 
-#: html/Admin/Queues/CustomFields.html:44
+#: html/Admin/Queues/CustomFields.html:45
 #. ($Queue->Name)
 msgid "Edit Custom Fields for %1"
 msgstr "編輯 %1 的自訂欄�"
@@ -2168,15 +2236,19 @@ msgstr "最高學歷"
 msgid "EffectiveId"
 msgstr "有效編號"
 
-#: lib/RT/Ticket_Overlay.pm:2635 lib/RT/Ticket_Overlay.pm:2703
+#: lib/RT/Ticket_Overlay.pm:2673 lib/RT/Ticket_Overlay.pm:2751
 msgid "Either base or target must be specified"
 msgstr "需�指定起始申請單或目的申請單"
 
-#: html/Admin/Users/Modify.html:52 html/Admin/Users/Prefs.html:45 html/Elements/SelectUsers:26 html/Ticket/Elements/AddWatchers:55 html/User/Prefs.html:41 html/Work/Delegates/Info:96 html/Work/Overview/Info:78 html/Work/Preferences/Info:16
+#: html/Admin/Users/Modify.html:52 html/Admin/Users/Prefs.html:45 html/Edit/Elements/SelectUsers:4 html/Edit/Users/List:7 html/Elements/SelectUsers:26 html/Ticket/Elements/AddWatchers:55 html/User/Prefs.html:43 html/Work/Delegates/Info:96 html/Work/Overview/Info:78
 msgid "Email"
 msgstr "電�郵件信箱"
 
-#: lib/RT/User_Overlay.pm:247
+#: html/Work/Preferences/Info:16
+msgid "Email Address"
+msgstr "電�郵件信箱"
+
+#: lib/RT/User_Overlay.pm:251
 msgid "Email address in use"
 msgstr "此電�郵件信箱已被使用"
 
@@ -2216,11 +2288,11 @@ msgstr "啟用(�消勾�將�用此群組)"
 msgid "Enabled (Unchecking this box disables this queue)"
 msgstr "啟用(�消勾�將�用此表單)"
 
-#: html/Admin/Elements/EditCustomFields:98
+#: html/Admin/Elements/EditCustomFields:97
 msgid "Enabled Custom Fields"
 msgstr "已啟用的自訂欄�"
 
-#: html/Edit/Queues/Basic/Top:75 html/Edit/Queues/List:15
+#: html/Edit/Queues/Basic/Top:74 html/Edit/Queues/List:17 html/Edit/Queues/List:29
 msgid "Enabled Date"
 msgstr "啟用日期"
 
@@ -2232,16 +2304,16 @@ msgstr "啟動日期："
 msgid "Enabled Queues"
 msgstr "已啟用的表單"
 
-#: html/Edit/Queues/Basic/Top:66 html/Edit/Queues/List:11
+#: html/Edit/Queues/Basic/Top:65 html/Edit/Queues/List:13 html/Edit/Queues/List:25
 msgid "Enabled Status"
 msgstr "啟用狀態"
 
-#: html/Admin/Elements/EditCustomField:106 html/Admin/Groups/Modify.html:116 html/Admin/Queues/Modify.html:140 html/Admin/Users/Modify.html:282 html/User/Groups/Modify.html:116
+#: html/Admin/Elements/EditCustomField:106 html/Admin/Groups/Modify.html:116 html/Admin/Queues/Modify.html:140 html/Admin/Users/Modify.html:284 html/User/Groups/Modify.html:116
 #. (loc_fuzzy($msg))
 msgid "Enabled status %1"
 msgstr "啟用狀態 %1"
 
-#: html/Edit/Users/Info:34
+#: NOT FOUND IN SOURCE
 msgid "End of Trial"
 msgstr "試用期滿日"
 
@@ -2261,7 +2333,7 @@ msgstr "輸入下列單一或複��件，查詢用戶資料"
 msgid "Enter one value"
 msgstr "�入單一項目"
 
-#: html/Search/Bulk.html:144 html/Ticket/Elements/EditLinks:111 html/Work/Search/Bulk.html:95
+#: html/Search/Bulk.html:144 html/Ticket/Elements/EditLinks:94 html/Work/Search/Bulk.html:95 html/Work/Tickets/Elements/EditLinks:98
 msgid "Enter tickets or URIs to link tickets to. Seperate multiple entries with spaces."
 msgstr "輸入申請單���到的申請單編號或網�。以空白隔開。"
 
@@ -2313,15 +2385,15 @@ msgstr "表單->新增視察員的�數有誤"
 msgid "Error in parameters to Queue->DelWatcher"
 msgstr "表單->刪除視察員的�數有誤"
 
-#: lib/RT/Ticket_Overlay.pm:1374
+#: lib/RT/Ticket_Overlay.pm:1401
 msgid "Error in parameters to Ticket->AddWatcher"
 msgstr "申請單->新增視察員的�數有誤"
 
-#: lib/RT/Ticket_Overlay.pm:1531
+#: lib/RT/Ticket_Overlay.pm:1558
 msgid "Error in parameters to Ticket->DelWatcher"
 msgstr "申請單->刪除視察員的�數有誤"
 
-#: etc/initialdata.zh:38 etc/initialdata:20
+#: etc/initialdata:20
 msgid "Everyone"
 msgstr "所有人"
 
@@ -2329,7 +2401,11 @@ msgstr "所有人"
 msgid "Example:"
 msgstr "範例："
 
-#: html/Edit/Elements/104Buttons:77
+#: NOT FOUND IN SOURCE
+msgid "Existing user renamed from %1 to %2"
+msgstr "�有使用者 %1 已改�為 %2"
+
+#: html/Edit/Elements/104Buttons:88
 msgid "Export"
 msgstr "匯出"
 
@@ -2341,31 +2417,31 @@ msgstr "外部�證帳號"
 msgid "ExternalContactInfoId"
 msgstr "外部�絡方�帳號"
 
-#: html/Edit/Global/Basic/Top:64
+#: html/Edit/Global/Basic/Top:69
 msgid "ExternalDatabaseDSN"
 msgstr "外部資料庫連�字串"
 
-#: html/Edit/Global/Basic/Top:68
+#: html/Edit/Global/Basic/Top:73
 msgid "ExternalDatabasePass"
 msgstr "外部資料庫密碼"
 
-#: html/Edit/Global/Basic/Top:66
+#: html/Edit/Global/Basic/Top:71
 msgid "ExternalDatabaseUser"
 msgstr "外部資料庫用戶"
 
-#: html/Edit/Global/Basic/Top:62
+#: html/Edit/Global/Basic/Top:67
 msgid "ExternalURL"
 msgstr "外部介�網�"
 
-#: html/Admin/Users/Modify.html:72
+#: html/Admin/Users/Modify.html:72 html/Edit/Users/Info:41
 msgid "Extra info"
 msgstr "備註"
 
-#: lib/RT/User_Overlay.pm:363
+#: lib/RT/User_Overlay.pm:368
 msgid "Failed to find 'Privileged' users pseudogroup."
 msgstr "找�到「內部�員�虛擬群組的使用者。"
 
-#: lib/RT/User_Overlay.pm:370
+#: lib/RT/User_Overlay.pm:375
 msgid "Failed to find 'Unprivileged' users pseudogroup"
 msgstr "找�到「�內部�員�虛擬群組的使用者。"
 
@@ -2390,22 +2466,22 @@ msgstr "二月"
 msgid "Female"
 msgstr "女"
 
-#: html/Edit/Global/CustomField/List:5 html/Edit/Global/CustomField/Top:9
-msgid "Field Attribute"
-msgstr "欄�屬性"
-
 #: html/Edit/Global/CustomField/Info:14
 msgid "Field Content:"
 msgstr "欄�內容："
 
-#: html/Edit/Global/CustomField/List:7 html/Edit/Global/CustomField/Top:21
+#: html/Edit/Global/CustomField/List:7 html/Edit/Global/CustomField/Top:20
 msgid "Field Description"
 msgstr "欄��述"
 
-#: html/Edit/Global/CustomField/List:6 html/Edit/Global/CustomField/Top:15
+#: html/Edit/Global/CustomField/List:6 html/Edit/Global/CustomField/Top:14
 msgid "Field Name"
 msgstr "欄��稱"
 
+#: html/Edit/Global/CustomField/List:5 html/Edit/Global/CustomField/Top:9
+msgid "Field Type"
+msgstr "欄�屬性"
+
 #: html/Edit/Elements/PickUsers:52 html/Edit/Users/Add.html:47
 msgid "Filter"
 msgstr "篩�"
@@ -2422,19 +2498,19 @@ msgstr "篩�列表："
 msgid "Fin"
 msgstr "最終"
 
-#: html/Ticket/Create.html:154 html/Ticket/Elements/EditBasics:58 lib/RT/Tickets_Overlay.pm:1091
+#: html/Ticket/Create.html:154 html/Ticket/Elements/EditBasics:58 html/Work/Tickets/Elements/EditBasics:52 lib/RT/Tickets_Overlay.pm:1110
 msgid "Final Priority"
-msgstr "最低順�"
+msgstr "最終順�"
 
-#: lib/RT/Ticket_Overlay.pm:1180
+#: lib/RT/Ticket_Overlay.pm:1207
 msgid "FinalPriority"
-msgstr "最低順�"
+msgstr "最終順�"
 
 #: NOT FOUND IN SOURCE
 msgid "Financial Department:"
 msgstr "財務部："
 
-#: html/Admin/Queues/People.html:60 html/Ticket/Elements/EditPeople:33
+#: html/Admin/Queues/People.html:60 html/Ticket/Elements/EditPeople:33 html/Work/Tickets/Elements/EditPeople:18
 msgid "Find group whose"
 msgstr "尋找群組的"
 
@@ -2442,10 +2518,14 @@ msgstr "尋找群組的"
 msgid "Find new/open tickets"
 msgstr "尋找/開啟申請單"
 
-#: html/Admin/Queues/People.html:56 html/Admin/Users/index.html:45 html/Ticket/Elements/EditPeople:29
+#: html/Admin/Queues/People.html:56 html/Admin/Users/index.html:45 html/Edit/Users/Top:6 html/Ticket/Elements/EditPeople:29 html/Work/Tickets/Elements/EditPeople:14
 msgid "Find people whose"
 msgstr "尋找人員的"
 
+#: html/Edit/Queues/Top:6
+msgid "Find queues whose"
+msgstr "尋找表單的"
+
 #: html/Search/Listing.html:107 html/Work/Search/index.html:88
 msgid "Find tickets"
 msgstr "尋找申請單"
@@ -2470,7 +2550,7 @@ msgstr "一"
 msgid "First-level Admins"
 msgstr "一階主管"
 
-#: html/Edit/Users/Info:39
+#: NOT FOUND IN SOURCE
 msgid "First-level Users"
 msgstr "一階主管員工"
 
@@ -2478,17 +2558,17 @@ msgstr "一階主管員工"
 msgid "Fixed shift"
 msgstr "固定�"
 
-#: docs/design_docs/string-extraction-guide.txt:33
+#: docs/design_docs/string-extraction-guide.txt:33 lib/RT/StyleGuide.pod:746
 msgid "Foo Bar Baz"
 msgstr "甲 乙 丙"
 
-#: docs/design_docs/string-extraction-guide.txt:24
+#: docs/design_docs/string-extraction-guide.txt:24 lib/RT/StyleGuide.pod:737
 msgid "Foo!"
 msgstr "甲�"
 
 #: html/Search/Bulk.html:86 html/Work/Search/Bulk.html:55
 msgid "Force change"
-msgstr "強制更新"
+msgstr "強制更�"
 
 #: html/Work/Elements/104Header:89
 msgid "Form Processing"
@@ -2499,7 +2579,7 @@ msgstr "電�表單作業�"
 msgid "Found %quant(%1,ticket)"
 msgstr "找到 %1 張申請單"
 
-#: lib/RT/Interface/Web.pm:904 x:907
+#: lib/RT/Interface/Web.pm:964
 msgid "Found Object"
 msgstr "已找到物件"
 
@@ -2555,7 +2635,7 @@ msgstr "完整標頭檔"
 msgid "Gecos"
 msgstr "登入帳號"
 
-#: html/Edit/Users/Info:26
+#: NOT FOUND IN SOURCE
 msgid "Gender"
 msgstr "性別"
 
@@ -2563,7 +2643,7 @@ msgstr "性別"
 msgid "Getting the current user from a pgp sig\\n"
 msgstr "�得目�使用者的 pgp 簽章\\n"
 
-#: lib/RT/Transaction_Overlay.pm:593
+#: lib/RT/Transaction_Overlay.pm:551
 #. ($New->Name)
 msgid "Given to %1"
 msgstr "交予 %1"
@@ -2572,6 +2652,10 @@ msgstr "交予 %1"
 msgid "Global"
 msgstr "全域設定"
 
+#: NOT FOUND IN SOURCE
+msgid "Global Approval"
+msgstr "全域簽核"
+
 #: NOT FOUND IN SOURCE
 msgid "Global Keyword Selections"
 msgstr "全域關�字��"
@@ -2593,7 +2677,11 @@ msgstr "全域設定"
 msgid "Global template: %1"
 msgstr "全域範本：%1"
 
-#: html/Admin/Elements/EditCustomFields:74 html/Admin/Queues/People.html:58 html/Admin/Queues/People.html:62 html/Admin/Queues/index.html:43 html/Admin/Users/index.html:48 html/Ticket/Elements/EditPeople:31 html/Ticket/Elements/EditPeople:35 html/index.html:40
+#: NOT FOUND IN SOURCE
+msgid "GlobalApproval"
+msgstr "全域簽核"
+
+#: html/Admin/Elements/EditCustomFields:73 html/Admin/Queues/People.html:58 html/Admin/Queues/People.html:62 html/Admin/Queues/index.html:43 html/Admin/Users/index.html:48 html/Ticket/Elements/EditPeople:31 html/Ticket/Elements/EditPeople:35 html/Work/Tickets/Elements/EditPeople:16 html/Work/Tickets/Elements/EditPeople:20 html/index.html:40
 msgid "Go!"
 msgstr "執行"
 
@@ -2621,6 +2709,10 @@ msgstr "群組"
 msgid "Group %1 %2: %3"
 msgstr "群組 %1 %2：%3"
 
+#: NOT FOUND IN SOURCE
+msgid "Group Admin"
+msgstr "群組管�員"
+
 #: html/Edit/Global/GroupRight/List:5 html/Edit/Global/GroupRight/Top:20 html/Edit/Groups/List:7
 msgid "Group Description"
 msgstr "群組�述"
@@ -2633,7 +2725,7 @@ msgstr "群組管�"
 msgid "Group Members"
 msgstr "群組�員"
 
-#: html/Edit/Elements/PickUsers:28 html/Edit/Global/GroupRight/List:4 html/Edit/Global/GroupRight/Top:10 html/Edit/Groups/List:6 html/Edit/Groups/Top:7 html/Edit/Users/Add.html:29 html/Edit/Users/Group:10 html/Edit/Users/Search.html:43 html/Work/Delegates/Add.html:15 html/Work/Tickets/Cc:24
+#: html/Edit/Elements/PickUsers:28 html/Edit/Global/GroupRight/List:4 html/Edit/Global/GroupRight/Top:10 html/Edit/Groups/List:6 html/Edit/Groups/Top:7 html/Edit/Queues/Basic/Add.html:15 html/Edit/Users/Add.html:29 html/Edit/Users/Group:10 html/Edit/Users/Search.html:43 html/Work/Delegates/Add.html:15 html/Work/Tickets/Cc:24
 msgid "Group Name"
 msgstr "群組�稱"
 
@@ -2641,7 +2733,7 @@ msgstr "群組�稱"
 msgid "Group Name:"
 msgstr "群組�稱："
 
-#: html/Admin/Elements/GroupTabs:44 html/Admin/Elements/QueueTabs:56 html/Admin/Elements/SystemTabs:43 html/Admin/Global/index.html:54 html/Edit/Global/autohandler:12 html/Edit/Queues/autohandler:23 html/Edit/Users/Group:11 html/Edit/Users/index.html:123
+#: html/Admin/Elements/GroupTabs:44 html/Admin/Elements/QueueTabs:56 html/Admin/Elements/SystemTabs:43 html/Admin/Global/index.html:54 html/Edit/Global/autohandler:12 html/Edit/Queues/autohandler:27 html/Edit/Users/Group:11 html/Edit/Users/index.html:96
 msgid "Group Rights"
 msgstr "群組權�"
 
@@ -2657,7 +2749,7 @@ msgstr "群組設定"
 msgid "Group Status"
 msgstr "群組狀態"
 
-#: lib/RT/Group_Overlay.pm:964
+#: lib/RT/Group_Overlay.pm:962
 msgid "Group already has member"
 msgstr "群組內已有此�員"
 
@@ -2670,15 +2762,19 @@ msgstr "無法新增群組"
 msgid "Group could not be created: %1"
 msgstr "無法新增群組：%1"
 
-#: lib/RT/Group_Overlay.pm:496
+#: lib/RT/Group_Overlay.pm:494
 msgid "Group created"
 msgstr "群組新增完畢"
 
-#: lib/RT/Group_Overlay.pm:1132
+#: NOT FOUND IN SOURCE
+msgid "Group created: %1"
+msgstr "群組 %1 新增完畢"
+
+#: lib/RT/Group_Overlay.pm:1134
 msgid "Group has no such member"
 msgstr "群組沒有這個�員"
 
-#: lib/RT/Group_Overlay.pm:944 lib/RT/Queue_Overlay.pm:628 lib/RT/Queue_Overlay.pm:688 lib/RT/Ticket_Overlay.pm:1428 lib/RT/Ticket_Overlay.pm:1506
+#: lib/RT/Group_Overlay.pm:942 lib/RT/Queue_Overlay.pm:628 lib/RT/Queue_Overlay.pm:688 lib/RT/Ticket_Overlay.pm:1455 lib/RT/Ticket_Overlay.pm:1533
 msgid "Group not found"
 msgstr "找�到群組"
 
@@ -2690,6 +2786,14 @@ msgstr "找�到群組。\\n"
 msgid "Group not specified.\\n"
 msgstr "未指定群組。\\n"
 
+#: NOT FOUND IN SOURCE
+msgid "Group redescribed from %1 to %2"
+msgstr "群組�述 %1 已改為 %2"
+
+#: NOT FOUND IN SOURCE
+msgid "Group renamed from %1 to %2"
+msgstr "群組 %1 已改�為 %2"
+
 #: NOT FOUND IN SOURCE
 msgid "Group with Queue Rights"
 msgstr "�有表單權�群組"
@@ -2702,11 +2806,11 @@ msgstr "群組之"
 msgid "Group:"
 msgstr "群組："
 
-#: html/Admin/Elements/SelectNewGroupMembers:34 html/Admin/Elements/Tabs:34 html/Admin/Groups/Members.html:63 html/Admin/Queues/People.html:82 html/Admin/index.html:31 html/Edit/Global/GroupRight/Add.html:15 html/User/Groups/Members.html:66
+#: html/Admin/Elements/SelectNewGroupMembers:34 html/Admin/Elements/Tabs:34 html/Admin/Groups/Members.html:63 html/Admin/Queues/People.html:82 html/Admin/index.html:31 html/Edit/Global/GroupRight/Add.html:16 html/Edit/Groups/Admin:12 html/User/Groups/Members.html:66
 msgid "Groups"
 msgstr "群組"
 
-#: lib/RT/Group_Overlay.pm:970
+#: lib/RT/Group_Overlay.pm:968
 msgid "Groups can't be members of their members"
 msgstr "�能將群組設為群組內�員"
 
@@ -2726,19 +2830,23 @@ msgstr "��補助身份"
 msgid "Hello!"
 msgstr "嗨�"
 
-#: docs/design_docs/string-extraction-guide.txt:40
+#: docs/design_docs/string-extraction-guide.txt:40 lib/RT/StyleGuide.pod:753
 #. ($name)
 msgid "Hello, %1"
 msgstr "嗨，%1"
 
 #: html/Edit/Elements/104Top:28
 msgid "Help"
-msgstr "輔助說明"
+msgstr "說明"
 
 #: NOT FOUND IN SOURCE
 msgid "Help Desks"
 msgstr "�項業務窗�"
 
+#: html/Edit/Global/CustomField/SelectWritable:9 html/Edit/Queues/Basic/Top:80
+msgid "Hidden"
+msgstr "隱�"
+
 #: html/Ticket/Elements/ShowHistory:29 html/Ticket/Elements/Tabs:87 html/Work/Tickets/Elements/ShowHistory:8
 msgid "History"
 msgstr "紀錄"
@@ -2755,7 +2863,7 @@ msgstr "主�"
 msgid "Hotel Expense"
 msgstr "�宿費"
 
-#: lib/RT/Base.pm:73
+#: lib/RT/Base.pm:75
 #. (6)
 msgid "I have %quant(%1,concrete mixer)."
 msgstr "我有 %quant(%1,份固體攪拌器)。"
@@ -2768,7 +2876,7 @@ msgstr "身分證號"
 msgid "ID Type"
 msgstr "身分類別"
 
-#: html/Ticket/Elements/ShowBasics:26 lib/RT/Tickets_Overlay.pm:1018
+#: html/Ticket/Elements/ShowBasics:26 lib/RT/Tickets_Overlay.pm:1037
 msgid "Id"
 msgstr "編號"
 
@@ -2776,7 +2884,7 @@ msgstr "編號"
 msgid "Identity"
 msgstr "身份"
 
-#: etc/initialdata.zh:439 etc/initialdata:411 etc/upgrade/2.1.71:86 html/Edit/Elements/CreateApprovalsQueue:58
+#: etc/initialdata:411 etc/upgrade/2.1.71:86 html/Edit/Elements/CreateApprovalsQueue:58
 msgid "If an approval is rejected, reject the original and delete pending approvals"
 msgstr "若簽核單�到�回，則連帶�回原申請單，並刪除其他相關的待簽核事項"
 
@@ -2788,43 +2896,43 @@ msgstr "如果此工具程�為 setgid，惡�的本地端用戶�能由此
 msgid "If you've updated anything above, be sure to"
 msgstr "若您已更新以上資料，請記得按一下"
 
-#: lib/RT/Interface/Web.pm:896 x:899
+#: lib/RT/Interface/Web.pm:956
 msgid "Illegal value for %1"
 msgstr "%1 的值錯誤"
 
-#: lib/RT/Interface/Web.pm:899 x:902
+#: lib/RT/Interface/Web.pm:959
 msgid "Immutable field"
 msgstr "此欄�值��更動"
 
-#: html/Edit/Elements/104Buttons:76 html/Edit/Global/Workflow/Import.html:2
+#: html/Edit/Elements/104Buttons:87 html/Edit/Global/Workflow/Import.html:2
 msgid "Import"
 msgstr "匯入"
 
-#: html/Admin/Elements/EditCustomFields:73
+#: html/Admin/Elements/EditCustomFields:72
 msgid "Include disabled custom fields in listing."
 msgstr "列出�用的自訂欄�"
 
-#: html/Admin/Queues/index.html:42 html/Edit/Queues/index.html:38
+#: html/Admin/Queues/index.html:42 html/Edit/Queues/Top:9
 msgid "Include disabled queues in listing."
 msgstr "列出�用的表單"
 
-#: html/Admin/Users/index.html:46 html/Edit/Users/Search.html:62
+#: html/Admin/Users/index.html:46 html/Edit/Users/Search.html:62 html/Edit/Users/Top:9
 msgid "Include disabled users in search."
 msgstr "列出�用的使用者"
 
-#: html/Edit/Users/Info:36
+#: NOT FOUND IN SOURCE
 msgid "Indirect Employee"
 msgstr "直接/間接員工"
 
-#: lib/RT/Tickets_Overlay.pm:1067
+#: lib/RT/Tickets_Overlay.pm:1086
 msgid "Initial Priority"
-msgstr "�始優先權"
+msgstr "�始優先順�"
 
-#: lib/RT/Ticket_Overlay.pm:1179 lib/RT/Ticket_Overlay.pm:1181
+#: lib/RT/Ticket_Overlay.pm:1206 lib/RT/Ticket_Overlay.pm:1208
 msgid "InitialPriority"
-msgstr "�始優先權"
+msgstr "�始優先順�"
 
-#: lib/RT/ScripAction_Overlay.pm:104
+#: lib/RT/ScripAction_Overlay.pm:105
 msgid "Input error"
 msgstr "輸入錯誤"
 
@@ -2832,7 +2940,7 @@ msgstr "輸入錯誤"
 msgid "Interest noted"
 msgstr "登記�功"
 
-#: lib/RT/Ticket_Overlay.pm:3829
+#: lib/RT/Ticket_Overlay.pm:3913
 msgid "Internal Error"
 msgstr "內部錯誤"
 
@@ -2841,7 +2949,7 @@ msgstr "內部錯誤"
 msgid "Internal Error: %1"
 msgstr "內部錯誤：%1"
 
-#: lib/RT/Group_Overlay.pm:643
+#: lib/RT/Group_Overlay.pm:641
 msgid "Invalid Group Type"
 msgstr "錯誤的群組類別"
 
@@ -2853,15 +2961,15 @@ msgstr "錯誤的權�"
 msgid "Invalid Type"
 msgstr "錯誤的類型"
 
-#: lib/RT/Interface/Web.pm:901 x:904
+#: lib/RT/Interface/Web.pm:961
 msgid "Invalid data"
 msgstr "錯誤的資料"
 
-#: lib/RT/Ticket_Overlay.pm:439
+#: lib/RT/Ticket_Overlay.pm:463
 msgid "Invalid owner. Defaulting to 'nobody'."
 msgstr "錯誤的承辦人。改為�設承辦人「nobody�。"
 
-#: lib/RT/Scrip_Overlay.pm:133 lib/RT/Template_Overlay.pm:250
+#: lib/RT/Scrip_Overlay.pm:133 lib/RT/Template_Overlay.pm:251
 msgid "Invalid queue"
 msgstr "錯誤的表單"
 
@@ -2874,11 +2982,11 @@ msgstr "錯誤的權�"
 msgid "Invalid value for %1"
 msgstr "%1 的值錯誤"
 
-#: lib/RT/Ticket_Overlay.pm:3461
+#: lib/RT/Ticket_Overlay.pm:3517
 msgid "Invalid value for custom field"
 msgstr "錯誤的自訂欄�值"
 
-#: lib/RT/Ticket_Overlay.pm:346
+#: lib/RT/Ticket_Overlay.pm:365
 msgid "Invalid value for status"
 msgstr "錯誤的狀態值"
 
@@ -2936,7 +3044,7 @@ msgstr "七月"
 
 #: lib/RT/Date.pm:417
 msgid "Jul."
-msgstr "01"
+msgstr "07"
 
 #: NOT FOUND IN SOURCE
 msgid "July"
@@ -2952,7 +3060,7 @@ msgstr "六月"
 
 #: lib/RT/Date.pm:416
 msgid "Jun."
-msgstr "06."
+msgstr "06"
 
 #: NOT FOUND IN SOURCE
 msgid "June"
@@ -2982,11 +3090,15 @@ msgstr "��標籤"
 msgid "Lang"
 msgstr "使用語言"
 
+#: html/User/Prefs.html:54 html/Work/Preferences/Info:29
+msgid "Language"
+msgstr "語言"
+
 #: html/Ticket/Elements/Tabs:72
 msgid "Last"
 msgstr "上次更新"
 
-#: html/Ticket/Elements/EditDates:37 html/Ticket/Elements/ShowDates:38
+#: html/Ticket/Elements/EditDates:37 html/Ticket/Elements/ShowDates:39 html/Work/Tickets/Elements/EditBasics:44
 msgid "Last Contact"
 msgstr "上次�絡"
 
@@ -3010,11 +3122,11 @@ msgstr "上次更新"
 msgid "Left"
 msgstr "剩餘時間"
 
-#: html/Admin/Users/Modify.html:82
+#: html/Admin/Users/Modify.html:82 html/Edit/Users/Info:62
 msgid "Let this user access RT"
 msgstr "�許這�使用者登入"
 
-#: html/Admin/Users/Modify.html:86
+#: html/Admin/Users/Modify.html:86 html/Edit/Users/Info:68
 msgid "Let this user be granted rights"
 msgstr "內部�員（具有個人權�）"
 
@@ -3030,25 +3142,25 @@ msgstr "�制表單為 %1 到 %2"
 msgid "Link a Queue"
 msgstr "申請表單連�"
 
-#: lib/RT/Ticket_Overlay.pm:2717
+#: lib/RT/Ticket_Overlay.pm:2765
 msgid "Link already exists"
 msgstr "此��已存在"
 
-#: lib/RT/Ticket_Overlay.pm:2729
+#: lib/RT/Ticket_Overlay.pm:2777
 msgid "Link could not be created"
 msgstr "無法新增��"
 
-#: lib/RT/Ticket_Overlay.pm:2737 lib/RT/Ticket_Overlay.pm:2747
+#: lib/RT/Ticket_Overlay.pm:2785 lib/RT/Ticket_Overlay.pm:2797
 #. ($TransString)
 msgid "Link created (%1)"
 msgstr "��(%1)新增完畢"
 
-#: lib/RT/Ticket_Overlay.pm:2658
+#: lib/RT/Ticket_Overlay.pm:2698
 #. ($TransString)
 msgid "Link deleted (%1)"
 msgstr "��(%1)刪除完畢"
 
-#: lib/RT/Ticket_Overlay.pm:2664
+#: lib/RT/Ticket_Overlay.pm:2704
 msgid "Link not found"
 msgstr "找�到��"
 
@@ -3069,20 +3181,20 @@ msgstr "��"
 msgid "List All Users"
 msgstr "列出所有用戶資料"
 
-#: html/Admin/Users/Modify.html:113 html/User/Prefs.html:84 html/Work/Preferences/Info:73
+#: html/Admin/Users/Modify.html:113 html/User/Prefs.html:107 html/Work/Preferences/Info:75
 msgid "Location"
 msgstr "�置"
 
-#: lib/RT.pm:162
+#: lib/RT.pm:174
 #. ($RT::LogDir)
 msgid "Log directory %1 not found or couldn't be written.\\n RT can't run."
 msgstr "登入目錄 %1 找�到或無法寫入\\n。無法執行 RT。"
 
-#: html/Edit/Global/Basic/Top:52
+#: html/Edit/Global/Basic/Top:57
 msgid "LogToFile"
 msgstr "紀錄等級"
 
-#: html/Edit/Global/Basic/Top:54
+#: html/Edit/Global/Basic/Top:59
 msgid "LogToFileNamed"
 msgstr "紀錄檔�"
 
@@ -3091,7 +3203,7 @@ msgstr "紀錄檔�"
 msgid "Logged in as %1"
 msgstr "使用者：%1"
 
-#: docs/design_docs/string-extraction-guide.txt:71 html/Elements/Login:35 html/Elements/Login:44 html/Elements/Login:54
+#: docs/design_docs/string-extraction-guide.txt:71 html/Elements/Login:35 html/Elements/Login:44 html/Elements/Login:54 lib/RT/StyleGuide.pod:777
 msgid "Login"
 msgstr "登入"
 
@@ -3183,6 +3295,10 @@ msgstr "三月"
 msgid "Marketing Department"
 msgstr "行銷部"
 
+#: html/Edit/Global/CustomField/Top:63
+msgid "Match Pattern"
+msgstr "符�樣�"
+
 #: NOT FOUND IN SOURCE
 msgid "May"
 msgstr "五月"
@@ -3191,23 +3307,33 @@ msgstr "五月"
 msgid "May."
 msgstr "05"
 
-#: lib/RT/Group_Overlay.pm:981
+#: lib/RT/Transaction_Overlay.pm:598
+#. ($value)
+msgid "Member %1 added"
+msgstr "�員 %1 新增完畢"
+
+#: lib/RT/Transaction_Overlay.pm:635
+#. ($value)
+msgid "Member %1 deleted"
+msgstr "�員 %1 刪除完畢"
+
+#: lib/RT/Group_Overlay.pm:979
 msgid "Member added"
 msgstr "新增�員完畢"
 
-#: lib/RT/Group_Overlay.pm:1139
+#: lib/RT/Group_Overlay.pm:1141
 msgid "Member deleted"
 msgstr "�員已刪除"
 
-#: lib/RT/Group_Overlay.pm:1143
+#: lib/RT/Group_Overlay.pm:1145
 msgid "Member not deleted"
-msgstr "�員未被刪除"
+msgstr "�員未刪除"
 
 #: html/Elements/SelectLinkType:25
 msgid "Member of"
 msgstr "隸屬於"
 
-#: html/Work/Preferences/index.html:20
+#: html/Work/Preferences/index.html:19
 msgid "Member since"
 msgstr "註冊日期"
 
@@ -3219,15 +3345,25 @@ msgstr "隸屬於"
 msgid "Members"
 msgstr "�員"
 
-#: lib/RT/Ticket_Overlay.pm:2904
+#: lib/RT/Transaction_Overlay.pm:595
+#. ($value)
+msgid "Membership in %1 added"
+msgstr "所屬群組 %1 加入完畢"
+
+#: lib/RT/Transaction_Overlay.pm:632
+#. ($value)
+msgid "Membership in %1 deleted"
+msgstr "所屬群組 %1 移除完畢"
+
+#: lib/RT/Ticket_Overlay.pm:2954
 msgid "Merge Successful"
 msgstr "整�完畢"
 
-#: lib/RT/Ticket_Overlay.pm:2824
+#: lib/RT/Ticket_Overlay.pm:2874
 msgid "Merge failed. Couldn't set EffectiveId"
 msgstr "整�失敗。無法設定 EffectiveId"
 
-#: html/Ticket/Elements/BulkLinks:26 html/Ticket/Elements/EditLinks:114 html/Work/Search/BulkLinks:2
+#: html/Ticket/Elements/BulkLinks:26 html/Ticket/Elements/EditLinks:97 html/Work/Search/BulkLinks:2 html/Work/Tickets/Elements/EditLinks:101
 msgid "Merge into"
 msgstr "整�進"
 
@@ -3235,15 +3371,19 @@ msgstr "整�進"
 msgid "Message"
 msgstr "訊�"
 
+#: html/Ticket/Elements/ShowTransaction:80
+msgid "Message body not shown because it is too large or is not plain text."
+msgstr "信件內文�是純文字，因此無法顯示。"
+
 #: NOT FOUND IN SOURCE
 msgid "Misc. Expense"
 msgstr "雜費"
 
-#: lib/RT/Interface/Web.pm:903 x:906
+#: lib/RT/Interface/Web.pm:963
 msgid "Missing a primary key?: %1"
 msgstr "缺少主�值？(%1)"
 
-#: html/Admin/Users/Modify.html:168 html/User/Prefs.html:53 html/Work/Preferences/Info:36
+#: html/Admin/Users/Modify.html:168 html/User/Prefs.html:71 html/Work/Preferences/Info:38
 msgid "Mobile"
 msgstr "行動電話"
 
@@ -3400,7 +3540,7 @@ msgstr "更改群組 %1"
 msgid "Modify the queue watchers"
 msgstr "更改表單視察員"
 
-#: html/Admin/Users/Modify.html:235
+#: html/Admin/Users/Modify.html:237
 #. ($UserObj->Name)
 msgid "Modify the user %1"
 msgstr "更改使用者 %1"
@@ -3508,7 +3648,7 @@ msgstr "上移"
 msgid "Multiple"
 msgstr "多�"
 
-#: lib/RT/User_Overlay.pm:238
+#: lib/RT/User_Overlay.pm:242
 msgid "Must specify 'Name' attribute"
 msgstr "必須指定 'Name' 的屬性"
 
@@ -3533,15 +3673,15 @@ msgstr "表單處�"
 msgid "My approvals"
 msgstr "表單簽核"
 
-#: html/Admin/Elements/AddCustomFieldValue:31 html/Admin/Elements/EditCustomField:33 html/Admin/Elements/ModifyTemplate:27 html/Admin/Elements/ModifyTemplateAsWorkflow:185 html/Admin/Elements/ModifyUser:29 html/Admin/Groups/Modify.html:43 html/Edit/Users/Add.html:22 html/Edit/Users/Search.html:31 html/Elements/SelectGroups:25 html/Elements/SelectUsers:27 html/User/Groups/Modify.html:43 html/Work/Tickets/Cc:18
+#: html/Admin/Elements/AddCustomFieldValue:31 html/Admin/Elements/EditCustomField:33 html/Admin/Elements/ModifyTemplate:27 html/Admin/Elements/ModifyTemplateAsWorkflow:185 html/Admin/Elements/ModifyUser:29 html/Admin/Groups/Modify.html:43 html/Edit/Elements/SelectQueues:3 html/Edit/Queues/List:8 html/Edit/Users/Add.html:22 html/Edit/Users/List:5 html/Edit/Users/Search.html:31 html/Elements/SelectGroups:25 html/Elements/SelectUsers:27 html/User/Groups/Modify.html:43 html/Work/Tickets/Cc:18
 msgid "Name"
 msgstr "�稱"
 
-#: lib/RT/User_Overlay.pm:245
+#: lib/RT/User_Overlay.pm:249
 msgid "Name in use"
 msgstr "帳號已有人使用"
 
-#: html/Edit/Users/Info:27
+#: NOT FOUND IN SOURCE
 msgid "Nationality"
 msgstr "國�"
 
@@ -3549,23 +3689,23 @@ msgstr "國�"
 msgid "Need approval from system administrator"
 msgstr "需先由系統管�員進行批准"
 
-#: html/Ticket/Elements/ShowDates:51
+#: html/Ticket/Elements/ShowDates:52
 msgid "Never"
 msgstr "從未更動"
 
-#: html/Elements/Quicksearch:29 html/Work/Elements/Quicksearch:15 html/Work/Tickets/Create.html:54
+#: html/Elements/Quicksearch:29 html/Work/Elements/Quicksearch:15 html/Work/Tickets/Create.html:53
 msgid "New"
 msgstr "新建立"
 
-#: html/Admin/Elements/ModifyUser:31 html/Admin/Users/Modify.html:92 html/User/Prefs.html:64 html/Work/Preferences/Info:47
+#: html/Admin/Elements/ModifyUser:31 html/Admin/Users/Modify.html:92 html/Edit/Users/Info:33 html/User/Prefs.html:87 html/Work/Preferences/Info:49
 msgid "New Password"
 msgstr "新的密碼"
 
-#: etc/initialdata.zh:341 etc/initialdata:317 etc/upgrade/2.1.71:16 html/Edit/Elements/CreateApprovalsQueue:21
+#: etc/initialdata:317 etc/upgrade/2.1.71:16 html/Edit/Elements/CreateApprovalsQueue:21
 msgid "New Pending Approval"
 msgstr "新的待簽核事項"
 
-#: html/Ticket/Elements/EditLinks:110
+#: html/Ticket/Elements/EditLinks:93 html/Work/Tickets/Elements/EditLinks:12
 msgid "New Relationships"
 msgstr "新增關係"
 
@@ -3577,7 +3717,11 @@ msgstr "表單申請"
 msgid "New Search"
 msgstr "新增查詢"
 
-#: html/Admin/Global/CustomField.html:40 html/Admin/Global/CustomFields.html:38 html/Admin/Queues/CustomField.html:51 html/Admin/Queues/CustomFields.html:39
+#: html/Work/Tickets/Elements/EditPeople:7
+msgid "New Watchers"
+msgstr "新增視察員"
+
+#: html/Admin/Global/CustomField.html:40 html/Admin/Global/CustomFields.html:38 html/Admin/Queues/CustomField.html:51 html/Admin/Queues/CustomFields.html:40
 msgid "New custom field"
 msgstr "新增自訂欄�"
 
@@ -3589,7 +3733,7 @@ msgstr "新增群組"
 msgid "New password"
 msgstr "新的密碼"
 
-#: lib/RT/User_Overlay.pm:764
+#: lib/RT/User_Overlay.pm:769
 msgid "New password notification sent"
 msgstr "�出新密碼通知"
 
@@ -3621,7 +3765,7 @@ msgstr "新增範本"
 msgid "New ticket"
 msgstr "�出申請單"
 
-#: lib/RT/Ticket_Overlay.pm:2791
+#: lib/RT/Ticket_Overlay.pm:2841
 msgid "New ticket doesn't exist"
 msgstr "沒有新申請單"
 
@@ -3657,7 +3801,7 @@ msgstr "下一�"
 msgid "NickName"
 msgstr "暱稱"
 
-#: html/Admin/Users/Modify.html:62 html/User/Prefs.html:45 html/Work/Preferences/Info:26
+#: html/Admin/Users/Modify.html:62 html/User/Prefs.html:50 html/Work/Preferences/Info:26
 msgid "Nickname"
 msgstr "暱稱"
 
@@ -3665,11 +3809,11 @@ msgstr "暱稱"
 msgid "Night Shift"
 msgstr "�夜�"
 
-#: html/Edit/Global/Basic/Top:27
+#: html/Edit/Global/Basic/Top:27 html/Edit/Queues/Basic/Top:83
 msgid "No"
 msgstr "�"
 
-#: html/Admin/Elements/EditCustomField:89 html/Admin/Elements/EditCustomFields:104
+#: html/Admin/Elements/EditCustomField:89 html/Admin/Elements/EditCustomFields:103
 msgid "No CustomField"
 msgstr "無自訂欄�"
 
@@ -3705,7 +3849,7 @@ msgstr "沒有�程"
 msgid "No action"
 msgstr "暫�處�"
 
-#: lib/RT/Interface/Web.pm:898 x:901
+#: lib/RT/Interface/Web.pm:958
 msgid "No column specified"
 msgstr "未指定欄�"
 
@@ -3717,7 +3861,7 @@ msgstr "找�到命令"
 msgid "No comment entered about this user"
 msgstr "沒有�這�使用者的評論"
 
-#: lib/RT/Ticket_Overlay.pm:2202 lib/RT/Ticket_Overlay.pm:2270
+#: lib/RT/Ticket_Overlay.pm:2229 lib/RT/Ticket_Overlay.pm:2299
 msgid "No correspondence attached"
 msgstr "沒有附上申請單回覆"
 
@@ -3726,11 +3870,11 @@ msgstr "沒有附上申請單回覆"
 msgid "No description for %1"
 msgstr "沒有� %1 的�述"
 
-#: lib/RT/Users_Overlay.pm:150
+#: lib/RT/Users_Overlay.pm:149
 msgid "No group specified"
 msgstr "未指定群組"
 
-#: lib/RT/User_Overlay.pm:982
+#: lib/RT/User_Overlay.pm:987
 msgid "No password set"
 msgstr "沒有設定密碼"
 
@@ -3738,24 +3882,24 @@ msgstr "沒有設定密碼"
 msgid "No permission to create queues"
 msgstr "沒有新增表單的權�"
 
-#: lib/RT/Ticket_Overlay.pm:342
+#: lib/RT/Ticket_Overlay.pm:361
 #. ($QueueObj->Name)
 msgid "No permission to create tickets in the queue '%1'"
 msgstr "沒有在表單 '%1' 新增申請單的權�"
 
-#: lib/RT/User_Overlay.pm:211
+#: lib/RT/User_Overlay.pm:208
 msgid "No permission to create users"
 msgstr "沒有新增使用者的權�"
 
-#: html/SelfService/Display.html:117
+#: html/SelfService/Display.html:123
 msgid "No permission to display that ticket"
 msgstr "沒有顯示該申請單的權�"
 
-#: html/SelfService/Update.html:51
+#: html/SelfService/Update.html:68
 msgid "No permission to view update ticket"
 msgstr "沒有檢視申請單更新的權�"
 
-#: lib/RT/Queue_Overlay.pm:675 lib/RT/Ticket_Overlay.pm:1487
+#: lib/RT/Queue_Overlay.pm:675 lib/RT/Ticket_Overlay.pm:1514
 msgid "No principal specified"
 msgstr "未指定單�"
 
@@ -3771,7 +3915,7 @@ msgstr "%1 內未指定�定"
 msgid "No queues matching search criteria found."
 msgstr "找�到符�查詢�件的表單。"
 
-#: html/Admin/Elements/SelectRights:80
+#: html/Admin/Elements/SelectRights:81
 msgid "No rights found"
 msgstr "找�到權�"
 
@@ -3787,7 +3931,7 @@ msgstr "沒有�進行的查詢"
 msgid "No ticket id specified"
 msgstr "未指定申請單編號"
 
-#: lib/RT/Transaction_Overlay.pm:478 lib/RT/Transaction_Overlay.pm:516
+#: lib/RT/Transaction_Overlay.pm:427 lib/RT/Transaction_Overlay.pm:465
 msgid "No transaction type specified"
 msgstr "未指定更動報告類別"
 
@@ -3803,7 +3947,7 @@ msgstr "找�到符�查詢�件的使用者。"
 msgid "No valid RT user found. RT cvs handler disengaged. Please consult your RT administrator.\\n"
 msgstr "找�到�格的 RT 使用者。RT cvs 處�器已�用。請� RT 管�者詢�。\\n"
 
-#: lib/RT/Interface/Web.pm:895 x:898
+#: lib/RT/Interface/Web.pm:955
 msgid "No value sent to _Set!\\n"
 msgstr "_Set 沒有收到任何值!\\n"
 
@@ -3811,7 +3955,7 @@ msgstr "_Set 沒有收到任何值!\\n"
 msgid "Nobody"
 msgstr "沒有人"
 
-#: lib/RT/Interface/Web.pm:900 x:903
+#: lib/RT/Interface/Web.pm:960
 msgid "Nonexistant field?"
 msgstr "欄��存在？"
 
@@ -3843,7 +3987,7 @@ msgstr "尚未完工。"
 msgid "Not yet implemented...."
 msgstr "尚未完工..."
 
-#: html/Approvals/Elements/Approve:48 html/Work/Tickets/Create.html:143
+#: html/Approvals/Elements/Approve:48 html/Work/Tickets/Elements/AddContent:9
 msgid "Notes"
 msgstr "備註"
 
@@ -3851,67 +3995,67 @@ msgstr "備註"
 msgid "Notes:"
 msgstr "備註："
 
-#: lib/RT/User_Overlay.pm:767
+#: lib/RT/User_Overlay.pm:772
 msgid "Notification could not be sent"
 msgstr "無法�出通知"
 
-#: etc/initialdata.zh:111 etc/initialdata:93
+#: etc/initialdata:93
 msgid "Notify AdminCcs"
 msgstr "通知管�員副本收件人"
 
-#: etc/initialdata.zh:107 etc/initialdata:89
+#: etc/initialdata:89
 msgid "Notify AdminCcs as Comment"
 msgstr "以評論方�通知管�員副本收件人"
 
-#: etc/initialdata.zh:138 etc/initialdata:120
+#: etc/initialdata:120
 msgid "Notify Other Recipients"
 msgstr "通知其他收件人"
 
-#: etc/initialdata.zh:134 etc/initialdata:116
+#: etc/initialdata:116
 msgid "Notify Other Recipients as Comment"
 msgstr "以評論方�通知其他收件人"
 
-#: etc/initialdata.zh:103 etc/initialdata:85
+#: etc/initialdata:85
 msgid "Notify Owner"
 msgstr "通知承辦人"
 
-#: etc/initialdata.zh:99 etc/initialdata:81
+#: etc/initialdata:81
 msgid "Notify Owner as Comment"
 msgstr "以評論方�通知承辦人"
 
-#: etc/initialdata.zh:385 etc/initialdata:361
+#: etc/initialdata:361
 msgid "Notify Owner of their rejected ticket"
 msgstr "通知承辦人申請單已�回"
 
-#: etc/initialdata.zh:374 etc/initialdata:350
+#: etc/initialdata:350
 msgid "Notify Owner of their ticket has been approved by all approvers"
 msgstr "通知承辦人申請單已完�全部簽核"
 
-#: etc/initialdata.zh:359 etc/initialdata:338
+#: etc/initialdata:338
 msgid "Notify Owner of their ticket has been approved by some approver"
 msgstr "通知承辦人申請單已完��項簽核"
 
-#: etc/initialdata.zh:343 etc/initialdata:319 etc/upgrade/2.1.71:17 html/Edit/Elements/CreateApprovalsQueue:22
+#: etc/initialdata:319 etc/upgrade/2.1.71:17 html/Edit/Elements/CreateApprovalsQueue:22
 msgid "Notify Owners and AdminCcs of new items pending their approval"
 msgstr "整�待簽核事項，通知承辦人�管�員副本收件人"
 
-#: etc/initialdata.zh:95 etc/initialdata:77
+#: etc/initialdata:77
 msgid "Notify Requestors"
 msgstr "通知申請人"
 
-#: etc/initialdata.zh:121 etc/initialdata:103
+#: etc/initialdata:103
 msgid "Notify Requestors and Ccs"
 msgstr "通知申請人�副本收件人"
 
-#: etc/initialdata.zh:116 etc/initialdata:98
+#: etc/initialdata:98
 msgid "Notify Requestors and Ccs as Comment"
 msgstr "以評論方�通知申請人�副本收件人"
 
-#: etc/initialdata.zh:130 etc/initialdata:112
+#: etc/initialdata:112
 msgid "Notify Requestors, Ccs and AdminCcs"
 msgstr "通知申請人�副本�管�員副本收件人"
 
-#: etc/initialdata.zh:126 etc/initialdata:108
+#: etc/initialdata:108
 msgid "Notify Requestors, Ccs and AdminCcs as Comment"
 msgstr "以評論方�通知申請人�副本�管�員副本收件人"
 
@@ -3931,9 +4075,9 @@ msgstr "11"
 msgid "November"
 msgstr "�一月"
 
-#: html/Edit/Global/Basic/Top:74
+#: html/Edit/Global/Basic/Top:83
 msgid "OIN104"
-msgstr "�� 104eHRMS 介�"
+msgstr "104eHRMS 介�"
 
 #: html/Edit/Global/Workflow/Export.html:30 html/Work/Copyright.html:23
 msgid "OK"
@@ -3947,7 +4091,7 @@ msgstr "無法新增物件"
 msgid "Object created"
 msgstr "物件新增完畢"
 
-#: html/Edit/Users/Info:35
+#: NOT FOUND IN SOURCE
 msgid "Occupation Status"
 msgstr "在�狀態"
 
@@ -3963,7 +4107,7 @@ msgstr "10"
 msgid "October"
 msgstr "�月"
 
-#: html/Edit/Users/Info:32
+#: NOT FOUND IN SOURCE
 msgid "Office Phone"
 msgstr "辦公室電話"
 
@@ -3971,35 +4115,39 @@ msgstr "辦公室電話"
 msgid "On"
 msgstr "等於"
 
-#: etc/initialdata.zh:173 etc/initialdata:155
+#: html/Edit/Global/CustomField/Top:68
+msgid "On Change"
+msgstr "更改申請單時"
+
+#: etc/initialdata:155
 msgid "On Comment"
 msgstr "評論時"
 
-#: etc/initialdata.zh:166 etc/initialdata:148
+#: etc/initialdata:148
 msgid "On Correspond"
 msgstr "回覆申請單時"
 
-#: etc/initialdata.zh:155 etc/initialdata:137
+#: etc/initialdata:137 html/Edit/Global/CustomField/Top:57
 msgid "On Create"
 msgstr "新增申請單時"
 
-#: etc/initialdata.zh:187 etc/initialdata:169
+#: etc/initialdata:169
 msgid "On Owner Change"
 msgstr "承辦人改變時"
 
-#: etc/initialdata.zh:195 etc/initialdata:177
+#: etc/initialdata:177
 msgid "On Queue Change"
 msgstr "表單改變時"
 
-#: etc/initialdata.zh:201 etc/initialdata:183
+#: etc/initialdata:183
 msgid "On Resolve"
 msgstr "解決申請單時"
 
-#: etc/initialdata.zh:179 etc/initialdata:161
+#: etc/initialdata:161
 msgid "On Status Change"
 msgstr "��改變時"
 
-#: etc/initialdata.zh:160 etc/initialdata:142
+#: etc/initialdata:142
 msgid "On Transaction"
 msgstr "發生更動時"
 
@@ -4013,7 +4161,7 @@ msgstr "僅顯示 %1 之後新增的申請單"
 msgid "Only show approvals for requests created before %1"
 msgstr "僅顯示 %1 之�新增的申請單"
 
-#: html/Edit/Global/GroupRight/List:9 html/Edit/Global/GroupRight/Top:16 html/Edit/Groups/List:11 html/Edit/Groups/Top:18 html/Edit/Queues/Basic/Top:69 html/Edit/Queues/List:13 html/Elements/Quicksearch:30 html/Work/Delegates/Info:48 html/Work/Delegates/Info:51 html/Work/Delegates/List:12 html/Work/Elements/Quicksearch:16 html/Work/Overview/Info:41 html/Work/Tickets/Display.html:28
+#: html/Edit/Global/GroupRight/List:9 html/Edit/Global/GroupRight/Top:16 html/Edit/Groups/List:11 html/Edit/Groups/Top:18 html/Edit/Queues/Basic/Top:68 html/Edit/Queues/List:15 html/Edit/Queues/List:27 html/Elements/Quicksearch:30 html/Work/Delegates/Info:48 html/Work/Delegates/Info:51 html/Work/Delegates/List:12 html/Work/Elements/Quicksearch:16 html/Work/Overview/Info:41 html/Work/Tickets/Display.html:51
 msgid "Open"
 msgstr "é–‹å•Ÿ"
 
@@ -4033,7 +4181,7 @@ msgstr "在新視窗開啟(列表的)申請單"
 msgid "Open tickets (from listing) in another window"
 msgstr "在�一個視窗開啟(列表的)申請單"
 
-#: etc/initialdata.zh:150 etc/initialdata:132
+#: etc/initialdata:132
 msgid "Open tickets on correspondence"
 msgstr "收到回覆時�開啟申請單"
 
@@ -4053,11 +4201,11 @@ msgstr "�項�述"
 msgid "Option Name"
 msgstr "�項�稱"
 
-#: html/Search/Elements/PickRestriction:100 html/Work/Search/PickRestriction:81
+#: html/Search/Elements/PickRestriction:100 html/Work/Search/PickRestriction:87
 msgid "Ordering and sorting"
 msgstr "順�與排�方�"
 
-#: html/Admin/Elements/ModifyUser:45 html/Admin/Users/Modify.html:116 html/Edit/Global/Basic/Top:50 html/Elements/SelectUsers:28 html/User/Prefs.html:85 html/Work/Preferences/Info:75
+#: html/Admin/Elements/ModifyUser:45 html/Admin/Users/Modify.html:116 html/Edit/Elements/SelectUsers:7 html/Edit/Global/Basic/Top:55 html/Elements/SelectUsers:28 html/User/Prefs.html:110 html/Work/Preferences/Info:77
 msgid "Organization"
 msgstr "組織�稱"
 
@@ -4070,11 +4218,11 @@ msgstr "組織："
 msgid "Originating ticket: #%1"
 msgstr "原申請單：#%1"
 
-#: html/Edit/Elements/PickUsers:109 html/Edit/Users/Add.html:106 html/Work/Tickets/Cc:80
+#: html/Edit/Elements/PickUsers:111 html/Edit/Users/Add.html:106 html/Work/Tickets/Cc:80
 msgid "Other comma-delimited email addresses"
 msgstr "其他e-mail帳號 (僅e-mail通知;多筆帳號請用逗號','�隔)"
 
-#: html/Admin/Elements/ModifyQueue:54 html/Admin/Queues/Modify.html:68 html/Edit/Queues/Basic/Top:41
+#: html/Admin/Elements/ModifyQueue:54 html/Admin/Queues/Modify.html:68 html/Edit/Queues/Basic/Top:44
 msgid "Over time, priority moves toward"
 msgstr "優先順�隨時間增加調整為"
 
@@ -4086,7 +4234,7 @@ msgstr "以 %1 表單的自訂欄��代�有欄�"
 msgid "Override global rights"
 msgstr "�代全域權�"
 
-#: html/Admin/Elements/CheckOverrideGlobalACL:34
+#: html/Admin/Elements/CheckOverrideGlobalACL:36
 #. (loc_fuzzy($msg))
 msgid "OverrideGlobalACL status %1"
 msgstr "�代全域權� %1"
@@ -4103,7 +4251,7 @@ msgstr "承辦申請單"
 msgid "OwnTicket"
 msgstr "承辦申請單"
 
-#: etc/initialdata.zh:56 etc/initialdata:38 html/Admin/Elements/ModifyTemplateAsWorkflow:141 html/Edit/Global/Workflow/Owner.html:19 html/Edit/Queues/Basic/Top:47 html/Edit/Queues/Basic/Top:58 html/Elements/MyRequests:31 html/SelfService/Elements/MyRequests:29 html/Ticket/Create.html:47 html/Ticket/Elements/EditPeople:42 html/Ticket/Elements/EditPeople:43 html/Ticket/Elements/ShowPeople:26 html/Ticket/Update.html:62 html/Work/Elements/MyRequests:19 html/Work/Elements/Quicksearch:18 html/Work/Tickets/Elements/ShowBasics:21 html/Work/Tickets/Update.html:27 lib/RT/ACE_Overlay.pm:85 lib/RT/Tickets_Overlay.pm:1244
+#: etc/initialdata:38 html/Admin/Elements/ModifyTemplateAsWorkflow:141 html/Edit/Global/Workflow/Owner.html:19 html/Edit/Queues/Basic/Top:51 html/Edit/Queues/Basic/Top:59 html/Elements/MyRequests:31 html/SelfService/Elements/MyRequests:29 html/Ticket/Create.html:47 html/Ticket/Elements/EditPeople:42 html/Ticket/Elements/EditPeople:43 html/Ticket/Elements/ShowPeople:26 html/Ticket/Update.html:62 html/Work/Elements/MyRequests:19 html/Work/Elements/Quicksearch:18 html/Work/Tickets/Elements/EditPeople:28 html/Work/Tickets/Elements/ShowBasics:21 html/Work/Tickets/Update.html:27 lib/RT/ACE_Overlay.pm:85 lib/RT/Tickets_Overlay.pm:1263
 msgid "Owner"
 msgstr "承辦人"
 
@@ -4111,7 +4259,7 @@ msgstr "承辦人"
 msgid "Owner changed from %1 to %2"
 msgstr "承辦人已從 %1 改為 %2"
 
-#: lib/RT/Transaction_Overlay.pm:582
+#: lib/RT/Transaction_Overlay.pm:539
 #. ($Old->Name , $New->Name)
 msgid "Owner forcibly changed from %1 to %2"
 msgstr "強制將承辦人從 %1 改為 %2"
@@ -4120,15 +4268,15 @@ msgstr "強制將承辦人從 %1 改為 %2"
 msgid "Owner is"
 msgstr "承辦人"
 
-#: html/Work/Elements/List:27 html/Work/Queues/List:8 html/Work/Tickets/Create.html:56 html/Work/Tickets/Elements/ShowBasics:60
+#: html/Work/Elements/List:27 html/Work/Queues/List:8 html/Work/Tickets/Create.html:55 html/Work/Tickets/Elements/ShowBasics:60
 msgid "Owner's Phone"
 msgstr "承辦人電話"
 
-#: html/Edit/Elements/Page:39
-msgid "Page"
+#: html/Edit/Elements/Page:40
+msgid "Page #"
 msgstr " "
 
-#: html/Admin/Users/Modify.html:173 html/User/Prefs.html:55 html/Work/Preferences/Info:38
+#: html/Admin/Users/Modify.html:173 html/User/Prefs.html:75 html/Work/Preferences/Info:40
 msgid "Pager"
 msgstr "呼�器"
 
@@ -4136,7 +4284,7 @@ msgstr "呼�器"
 msgid "PagerPhone"
 msgstr "呼�器號碼"
 
-#: html/Edit/Global/Workflow/Action:81 html/Edit/Global/Workflow/Condition:66
+#: html/Edit/Global/Workflow/Action:75 html/Edit/Global/Workflow/Condition:65
 msgid "Parameter"
 msgstr "呼��數"
 
@@ -4144,7 +4292,7 @@ msgstr "呼��數"
 msgid "Parent"
 msgstr "上級"
 
-#: html/Ticket/Create.html:181 html/Ticket/Elements/BulkLinks:38 html/Ticket/Elements/EditLinks:126 html/Ticket/Elements/EditLinks:57 html/Ticket/Elements/ShowLinks:46 html/Work/Search/BulkLinks:14
+#: html/Ticket/Create.html:182 html/Ticket/Elements/BulkLinks:38 html/Ticket/Elements/EditLinks:109 html/Ticket/Elements/EditLinks:54 html/Ticket/Elements/ShowLinks:46 html/Work/Search/BulkLinks:14 html/Work/Tickets/Elements/EditLinks:113 html/Work/Tickets/Elements/EditLinks:45 html/Work/Tickets/Elements/ShowLinks:26
 msgid "Parents"
 msgstr "�申請單"
 
@@ -4152,7 +4300,7 @@ msgstr "�申請單"
 msgid "Park Space"
 msgstr "�車�申請"
 
-#: html/Elements/Login:52 html/User/Prefs.html:60 html/Work/Preferences/Info:44
+#: html/Elements/Login:52 html/User/Prefs.html:83 html/Work/Preferences/Info:46
 msgid "Password"
 msgstr "密碼"
 
@@ -4160,20 +4308,20 @@ msgstr "密碼"
 msgid "Password Reminder"
 msgstr "密碼�示"
 
-#: lib/RT/User_Overlay.pm:228 lib/RT/User_Overlay.pm:985
+#: lib/RT/User_Overlay.pm:230 lib/RT/User_Overlay.pm:990
 msgid "Password too short"
 msgstr "密碼太短"
 
-#: html/Admin/Users/Modify.html:290 html/User/Prefs.html:171 html/Work/Preferences/Info:167
+#: html/Admin/Users/Modify.html:292 html/User/Prefs.html:209 html/Work/Preferences/Info:173
 #. (loc_fuzzy($msg))
 msgid "Password: %1"
 msgstr "密碼：%1"
 
-#: html/Admin/Users/Modify.html:292
+#: html/Admin/Users/Modify.html:294
 msgid "Passwords do not match."
 msgstr "密碼確�失敗。"
 
-#: html/User/Prefs.html:173 html/Work/Preferences/Info:169
+#: html/User/Prefs.html:211 html/Work/Preferences/Info:175
 msgid "Passwords do not match. Your password has not been changed"
 msgstr "密碼確�失敗。您的密碼並未改變。"
 
@@ -4193,11 +4341,11 @@ msgstr "人員"
 msgid "People with Queue Rights"
 msgstr "�有表單權�人員"
 
-#: etc/initialdata.zh:143 etc/initialdata:125
+#: etc/initialdata:125
 msgid "Perform a user-defined action"
 msgstr "執行使用者自訂的動作"
 
-#: lib/RT/ACE_Overlay.pm:230 lib/RT/ACE_Overlay.pm:236 lib/RT/ACE_Overlay.pm:562 lib/RT/ACE_Overlay.pm:572 lib/RT/ACE_Overlay.pm:582 lib/RT/ACE_Overlay.pm:647 lib/RT/CurrentUser.pm:82 lib/RT/CurrentUser.pm:91 lib/RT/CustomField_Overlay.pm:100 lib/RT/CustomField_Overlay.pm:201 lib/RT/CustomField_Overlay.pm:233 lib/RT/CustomField_Overlay.pm:510 lib/RT/CustomField_Overlay.pm:90 lib/RT/Group_Overlay.pm:1094 lib/RT/Group_Overlay.pm:1098 lib/RT/Group_Overlay.pm:1107 lib/RT/Group_Overlay.pm:1158 lib/RT/Group_Overlay.pm:1162 lib/RT/Group_Overlay.pm:1168 lib/RT/Group_Overlay.pm:425 lib/RT/Group_Overlay.pm:517 lib/RT/Group_Overlay.pm:595 lib/RT/Group_Overlay.pm:603 lib/RT/Group_Overlay.pm:700 lib/RT/Group_Overlay.pm:704 lib/RT/Group_Overlay.pm:710 lib/RT/Group_Overlay.pm:903 lib/RT/Group_Overlay.pm:907 lib/RT/Group_Overlay.pm:920 lib/RT/Queue_Overlay.pm:540 lib/RT/Queue_Overlay.pm:550 lib/RT/Queue_Overlay.pm:564 lib/RT/Queue_Overlay.pm:699 lib/RT/Queue_Overlay.pm:708 lib/RT/Queue_Overlay.pm:721 lib/RT/Queue_Overlay.pm:931 lib/RT/Scrip_Overlay.pm:125 lib/RT/Scrip_Overlay.pm:136 lib/RT/Scrip_Overlay.pm:196 lib/RT/Scrip_Overlay.pm:433 lib/RT/Template_Overlay.pm:283 lib/RT/Template_Overlay.pm:87 lib/RT/Template_Overlay.pm:93 lib/RT/Ticket_Overlay.pm:1359 lib/RT/Ticket_Overlay.pm:1369 lib/RT/Ticket_Overlay.pm:1383 lib/RT/Ticket_Overlay.pm:1517 lib/RT/Ticket_Overlay.pm:1526 lib/RT/Ticket_Overlay.pm:1539 lib/RT/Ticket_Overlay.pm:1888 lib/RT/Ticket_Overlay.pm:2026 lib/RT/Ticket_Overlay.pm:2190 lib/RT/Ticket_Overlay.pm:2257 lib/RT/Ticket_Overlay.pm:2616 lib/RT/Ticket_Overlay.pm:2688 lib/RT/Ticket_Overlay.pm:2782 lib/RT/Ticket_Overlay.pm:2797 lib/RT/Ticket_Overlay.pm:2996 lib/RT/Ticket_Overlay.pm:3006 lib/RT/Ticket_Overlay.pm:3011 lib/RT/Ticket_Overlay.pm:3233 lib/RT/Ticket_Overlay.pm:3431 lib/RT/Ticket_Overlay.pm:3593 lib/RT/Ticket_Overlay.pm:3645 lib/RT/Ticket_Overlay.pm:3823 lib/RT/Transaction_Overlay.pm:466 lib/RT/Transaction_Overlay.pm:473 lib/RT/Transaction_Overlay.pm:502 lib/RT/Transaction_Overlay.pm:509 lib/RT/User_Overlay.pm:1079 lib/RT/User_Overlay.pm:1527 lib/RT/User_Overlay.pm:687 lib/RT/User_Overlay.pm:722 lib/RT/User_Overlay.pm:978
+#: lib/RT/ACE_Overlay.pm:230 lib/RT/ACE_Overlay.pm:236 lib/RT/ACE_Overlay.pm:562 lib/RT/ACE_Overlay.pm:572 lib/RT/ACE_Overlay.pm:582 lib/RT/ACE_Overlay.pm:647 lib/RT/CurrentUser.pm:82 lib/RT/CurrentUser.pm:91 lib/RT/CustomField_Overlay.pm:100 lib/RT/CustomField_Overlay.pm:201 lib/RT/CustomField_Overlay.pm:233 lib/RT/CustomField_Overlay.pm:511 lib/RT/CustomField_Overlay.pm:90 lib/RT/Group_Overlay.pm:1096 lib/RT/Group_Overlay.pm:1100 lib/RT/Group_Overlay.pm:1109 lib/RT/Group_Overlay.pm:1160 lib/RT/Group_Overlay.pm:1164 lib/RT/Group_Overlay.pm:1170 lib/RT/Group_Overlay.pm:423 lib/RT/Group_Overlay.pm:515 lib/RT/Group_Overlay.pm:593 lib/RT/Group_Overlay.pm:601 lib/RT/Group_Overlay.pm:698 lib/RT/Group_Overlay.pm:702 lib/RT/Group_Overlay.pm:708 lib/RT/Group_Overlay.pm:901 lib/RT/Group_Overlay.pm:905 lib/RT/Group_Overlay.pm:918 lib/RT/Queue_Overlay.pm:540 lib/RT/Queue_Overlay.pm:550 lib/RT/Queue_Overlay.pm:564 lib/RT/Queue_Overlay.pm:699 lib/RT/Queue_Overlay.pm:708 lib/RT/Queue_Overlay.pm:721 lib/RT/Queue_Overlay.pm:934 lib/RT/Scrip_Overlay.pm:125 lib/RT/Scrip_Overlay.pm:136 lib/RT/Scrip_Overlay.pm:201 lib/RT/Scrip_Overlay.pm:441 lib/RT/Template_Overlay.pm:284 lib/RT/Template_Overlay.pm:87 lib/RT/Template_Overlay.pm:93 lib/RT/Ticket_Overlay.pm:1386 lib/RT/Ticket_Overlay.pm:1396 lib/RT/Ticket_Overlay.pm:1410 lib/RT/Ticket_Overlay.pm:1544 lib/RT/Ticket_Overlay.pm:1553 lib/RT/Ticket_Overlay.pm:1566 lib/RT/Ticket_Overlay.pm:1915 lib/RT/Ticket_Overlay.pm:2053 lib/RT/Ticket_Overlay.pm:2217 lib/RT/Ticket_Overlay.pm:2286 lib/RT/Ticket_Overlay.pm:2647 lib/RT/Ticket_Overlay.pm:2728 lib/RT/Ticket_Overlay.pm:2832 lib/RT/Ticket_Overlay.pm:2847 lib/RT/Ticket_Overlay.pm:3046 lib/RT/Ticket_Overlay.pm:3056 lib/RT/Ticket_Overlay.pm:3061 lib/RT/Ticket_Overlay.pm:3284 lib/RT/Ticket_Overlay.pm:3288 lib/RT/Ticket_Overlay.pm:3487 lib/RT/Ticket_Overlay.pm:3649 lib/RT/Ticket_Overlay.pm:3701 lib/RT/Ticket_Overlay.pm:3907 lib/RT/Transaction_Overlay.pm:415 lib/RT/Transaction_Overlay.pm:422 lib/RT/Transaction_Overlay.pm:451 lib/RT/Transaction_Overlay.pm:458 lib/RT/User_Overlay.pm:1084 lib/RT/User_Overlay.pm:1532 lib/RT/User_Overlay.pm:692 lib/RT/User_Overlay.pm:727 lib/RT/User_Overlay.pm:983
 msgid "Permission Denied"
 msgstr "權��足"
 
@@ -4233,6 +4381,22 @@ msgstr "代�人群組："
 msgid "PersonalHomepage"
 msgstr "個人首�"
 
+#: NOT FOUND IN SOURCE
+msgid "Phase 1: Create/Rename Groups (%1)"
+msgstr "第一階段：群組建立�改� (%1)"
+
+#: NOT FOUND IN SOURCE
+msgid "Phase 2: Disable/Enable Groups (%1)"
+msgstr "第二階段：群組�用�啟用 (%1)"
+
+#: NOT FOUND IN SOURCE
+msgid "Phase 3: Create/Rename Users (%1)"
+msgstr "第三階段：使用者建立�改� (%1)"
+
+#: NOT FOUND IN SOURCE
+msgid "Phase 4: Disable/Enable Users (%1)"
+msgstr "第四階段：使用者�用�啟用 (%1)"
+
 #: NOT FOUND IN SOURCE
 msgid "Phone"
 msgstr "電話"
@@ -4241,11 +4405,11 @@ msgstr "電話"
 msgid "Phone number"
 msgstr "電話號碼"
 
-#: html/Admin/Users/Modify.html:155 html/User/Prefs.html:48 html/Work/Preferences/Info:30
+#: html/Admin/Users/Modify.html:155 html/User/Prefs.html:60 html/Work/Preferences/Info:32
 msgid "Phone numbers"
 msgstr "電話號碼"
 
-#: html/Edit/Users/Add.html:3 html/Work/Delegates/Add.html:3 html/Work/Delegates/Info:34 html/Work/Tickets/ModifyPeople.html:2
+#: html/Edit/Queues/Basic/Add.html:3 html/Edit/Queues/Basic/Top:55 html/Edit/Users/Add.html:3 html/Work/Delegates/Add.html:3 html/Work/Delegates/Info:34 html/Work/Tickets/ModifyPeople.html:2
 msgid "Pick"
 msgstr "挑�"
 
@@ -4257,7 +4421,7 @@ msgstr "出發地點"
 msgid "Placeholder"
 msgstr "尚未完工"
 
-#: html/Edit/Elements/PickUsers:31 html/Edit/Elements/PickUsers:44 html/Edit/Elements/SelectCustomFieldType:3 html/Work/Elements/SelectOwner:3 html/Work/Tickets/Elements/EditCustomField:183 html/Work/Tickets/Elements/EditCustomField:75 html/Work/Tickets/Elements/EditCustomFieldEntries:81 html/Work/Tickets/Elements/EditCustomFieldEntries:88
+#: html/Edit/Elements/PickUsers:31 html/Edit/Elements/PickUsers:44 html/Edit/Elements/SelectCustomFieldType:3 html/Work/Elements/SelectOwner:3 html/Work/Tickets/Elements/EditCustomField:187 html/Work/Tickets/Elements/EditCustomFieldEntry:24 html/Work/Tickets/Elements/EditCustomFieldEntry:35
 msgid "Please Select"
 msgstr "請�擇"
 
@@ -4273,6 +4437,10 @@ msgstr "請�擇群組"
 msgid "Please select a queue's workflow"
 msgstr "請�擇表單�程"
 
+#: NOT FOUND IN SOURCE
+msgid "Please select one of the category types above."
+msgstr "請從上��擇一項分類。"
+
 #: NOT FOUND IN SOURCE
 msgid "Please select role"
 msgstr "請�擇角色"
@@ -4285,19 +4453,19 @@ msgstr "經營�章"
 msgid "Position"
 msgstr "�務"
 
-#: html/Edit/Users/Info:42
+#: NOT FOUND IN SOURCE
 msgid "Position Level"
 msgstr "�等"
 
-#: html/Edit/Elements/PickUsers:41 html/Edit/Global/UserRight/List:13 html/Edit/Global/UserRight/Top:23 html/Edit/Users/Add.html:41 html/Edit/Users/List:11 html/Edit/Users/Top:22 html/Work/Delegates/Add.html:26 html/Work/Delegates/Info:84 html/Work/Overview/Info:66
+#: html/Edit/Elements/PickUsers:41 html/Edit/Global/UserRight/List:13 html/Edit/Global/UserRight/Top:23 html/Edit/Queues/Basic/Add.html:26 html/Edit/Users/Add.html:41 html/Work/Delegates/Add.html:26 html/Work/Delegates/Info:84 html/Work/Overview/Info:66
 msgid "Position Name"
 msgstr "�務�稱"
 
-#: html/Edit/Global/UserRight/List:14 html/Edit/Global/UserRight/Top:33 html/Edit/Users/List:12 html/Edit/Users/Top:32
+#: html/Edit/Global/UserRight/List:14 html/Edit/Global/UserRight/Top:33
 msgid "Position Number"
 msgstr "�務代碼"
 
-#: html/Edit/Users/Info:43
+#: NOT FOUND IN SOURCE
 msgid "Position Rank"
 msgstr "�級"
 
@@ -4334,7 +4502,7 @@ msgstr "優先順�"
 msgid "Principal %1 not found."
 msgstr "找�到單� %1。"
 
-#: html/Search/Elements/PickRestriction:53 html/Ticket/Create.html:153 html/Ticket/Elements/EditBasics:53 html/Ticket/Elements/ShowBasics:38 html/Work/Search/PickRestriction:34 lib/RT/Tickets_Overlay.pm:1042
+#: html/Search/Elements/PickRestriction:53 html/Ticket/Create.html:153 html/Ticket/Elements/EditBasics:53 html/Ticket/Elements/ShowBasics:38 html/Work/Search/PickRestriction:34 html/Work/Tickets/Elements/EditBasics:41 lib/RT/Tickets_Overlay.pm:1061
 msgid "Priority"
 msgstr "優先順�"
 
@@ -4342,11 +4510,11 @@ msgstr "優先順�"
 msgid "Priority starts at"
 msgstr "優先順�起始值"
 
-#: etc/initialdata.zh:43 etc/initialdata:25
+#: etc/initialdata:25
 msgid "Privileged"
 msgstr "內部�員"
 
-#: html/Admin/Users/Modify.html:270 html/User/Prefs.html:162 html/Work/Preferences/Info:158
+#: html/Admin/Users/Modify.html:272 html/User/Prefs.html:200 html/Work/Preferences/Info:164
 #. (loc_fuzzy($msg))
 msgid "Privileged status: %1"
 msgstr "內部�員狀態：%1"
@@ -4359,11 +4527,19 @@ msgstr "內部�員"
 msgid "Process Status"
 msgstr "處�狀態"
 
-#: etc/initialdata.zh:41 etc/initialdata.zh:47 etc/initialdata.zh:53 etc/initialdata.zh:77 etc/initialdata:23 etc/initialdata:29 etc/initialdata:35 etc/initialdata:59
+#: html/Edit/Queues/List:10
+msgid "Project Name"
+msgstr "專案�稱"
+
+#: etc/initialdata:23 etc/initialdata:29 etc/initialdata:35 etc/initialdata:59
 msgid "Pseudogroup for internal use"
 msgstr "內部用的虛擬群組"
 
-#: html/Work/Preferences/Info:68
+#: html/Edit/Queues/List:11
+msgid "Public Description"
+msgstr "公開說明"
+
+#: html/Work/Preferences/Info:70
 msgid "Public Info"
 msgstr "公開資訊"
 
@@ -4371,11 +4547,15 @@ msgstr "公開資訊"
 msgid "Public Service"
 msgstr "公共事務�"
 
+#: NOT FOUND IN SOURCE
+msgid "Purging stale data: %1"
+msgstr "移除�期資料: %1"
+
 #: html/Edit/Users/Search.html:4
 msgid "Query"
 msgstr "查詢"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:166 html/Elements/MyRequests:29 html/Elements/MyTickets:29 html/Elements/Quicksearch:28 html/Search/Elements/PickRestriction:45 html/SelfService/Create.html:32 html/Ticket/Create.html:37 html/Ticket/Elements/EditBasics:63 html/Ticket/Elements/ShowBasics:42 html/User/Elements/DelegateRights:79 html/Work/Elements/MyApprovals:10 html/Work/Elements/MyRequests:17 html/Work/Elements/MyTickets:17 html/Work/Elements/Quicksearch:14 html/Work/Search/PickRestriction:26 lib/RT/Tickets_Overlay.pm:883
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:166 html/Elements/MyRequests:29 html/Elements/MyTickets:29 html/Elements/Quicksearch:28 html/Search/Elements/PickRestriction:45 html/SelfService/Create.html:32 html/Ticket/Create.html:37 html/Ticket/Elements/EditBasics:63 html/Ticket/Elements/ShowBasics:42 html/User/Elements/DelegateRights:79 html/Work/Elements/MyApprovals:10 html/Work/Elements/MyRequests:17 html/Work/Elements/MyTickets:17 html/Work/Elements/Quicksearch:14 html/Work/Search/PickRestriction:26 html/Work/Tickets/Elements/EditBasics:16 lib/RT/Tickets_Overlay.pm:902
 msgid "Queue"
 msgstr "表單"
 
@@ -4393,19 +4573,19 @@ msgstr "找�到表單 '%1'\\n"
 msgid "Queue Keyword Selections"
 msgstr "表單關�字��"
 
-#: html/Admin/Elements/ModifyQueue:30 html/Admin/Queues/Modify.html:42 html/Edit/Queues/Basic/Top:12 html/Edit/Queues/Basic/index.html:36 html/Edit/Queues/Global:21 html/Edit/Queues/List:6 html/Edit/Users/Queue:10 html/Work/Delegates/List:6 html/Work/Elements/List:11 html/Work/Queues/List:5 html/Work/Tickets/Create.html:22 html/Work/Tickets/Elements/ShowBasics:6
+#: html/Admin/Elements/ModifyQueue:30 html/Admin/Queues/Modify.html:42 html/Edit/Queues/Basic/Top:13 html/Edit/Queues/Basic/index.html:36 html/Edit/Queues/Global:21 html/Edit/Queues/List:20 html/Edit/Users/Queue:10 html/Work/Delegates/List:6 html/Work/Elements/List:11 html/Work/Queues/List:5 html/Work/Tickets/Create.html:21 html/Work/Tickets/Elements/ShowBasics:6
 msgid "Queue Name"
 msgstr "表單�稱"
 
-#: html/Edit/Queues/List:8 html/Work/Elements/List:25 html/Work/Queues/List:7 html/Work/Tickets/Create.html:35 html/Work/Tickets/Elements/ShowBasics:19
+#: html/Edit/Queues/List:22 html/Work/Elements/List:25 html/Work/Queues/List:7 html/Work/Tickets/Create.html:34 html/Work/Tickets/Elements/ShowBasics:19
 msgid "Queue Owner"
 msgstr "業務承辦人"
 
-#: html/Edit/Queues/Basic/Top:35
+#: html/Edit/Queues/Basic/Top:38
 msgid "Queue Priority"
 msgstr "優先等級"
 
-#: html/Edit/Global/GroupRight/Top:24 html/Edit/Global/UserRight/Top:43 html/Edit/Users/Queue:11 html/Edit/Users/index.html:124
+#: html/Edit/Global/GroupRight/Top:24 html/Edit/Global/UserRight/Top:43 html/Edit/Users/Queue:11 html/Edit/Users/index.html:97
 msgid "Queue Rights"
 msgstr "表單權�"
 
@@ -4425,11 +4605,11 @@ msgstr "表單已存在"
 msgid "Queue could not be created"
 msgstr "無法新增表單"
 
-#: html/Edit/Queues/autohandler:8 html/Ticket/Create.html:204 html/Work/Tickets/Create.html:185
+#: html/Edit/Queues/autohandler:8 html/Ticket/Create.html:208 html/Work/Tickets/Create.html:180
 msgid "Queue could not be loaded."
 msgstr "無法載入表單"
 
-#: docs/design_docs/string-extraction-guide.txt:83 lib/RT/Queue_Overlay.pm:283
+#: docs/design_docs/string-extraction-guide.txt:83 lib/RT/Queue_Overlay.pm:283 lib/RT/StyleGuide.pod:789
 msgid "Queue created"
 msgstr "表單新增完畢"
 
@@ -4458,7 +4638,7 @@ msgstr "表單一覽"
 msgid "RT %1"
 msgstr "RT %1"
 
-#: docs/design_docs/string-extraction-guide.txt:70
+#: docs/design_docs/string-extraction-guide.txt:70 lib/RT/StyleGuide.pod:776
 #. ($RT::VERSION, $RT::rtname)
 msgid "RT %1 for %2"
 msgstr "%2：RT %1 版"
@@ -4574,11 +4754,15 @@ msgstr "系統�行角色"
 msgid "RT::Ticket-Role"
 msgstr "申請單�行角色"
 
-#: html/Work/Tickets/Elements/ShowTransaction:11
+#: html/Work/Tickets/Elements/ShowTransaction:14
 msgid "RT_System"
 msgstr "系統訊�"
 
-#: html/Admin/Users/Modify.html:57 html/Admin/Users/Prefs.html:51 html/User/Prefs.html:43 html/Work/Preferences/Info:18
+#: html/Edit/Global/CustomField/SelectWritable:7
+msgid "Read Only"
+msgstr "唯讀"
+
+#: html/Admin/Users/Modify.html:57 html/Admin/Users/Prefs.html:51 html/Edit/Elements/SelectUsers:5 html/Edit/Users/List:6 html/User/Prefs.html:47 html/Work/Preferences/Info:18
 msgid "Real Name"
 msgstr "真實姓�"
 
@@ -4586,15 +4770,35 @@ msgstr "真實姓�"
 msgid "RealName"
 msgstr "真實姓�"
 
-#: html/Work/Approvals/Display.html:27 html/Work/Tickets/Update.html:85
+#: html/Work/Approvals/Display.html:30 html/Work/Tickets/Update.html:81
 msgid "Really reject this ticket?"
 msgstr "您確定��回這張申請單嗎？"
 
-#: html/Ticket/Create.html:184 html/Ticket/Elements/BulkLinks:50 html/Ticket/Elements/EditLinks:138 html/Ticket/Elements/EditLinks:93 html/Ticket/Elements/ShowLinks:70 html/Work/Search/BulkLinks:26
+#: lib/RT/Transaction_Overlay.pm:592
+#. ($value)
+msgid "Reference by %1 added"
+msgstr "已加入 %1 為�考本申請單"
+
+#: lib/RT/Transaction_Overlay.pm:629
+#. ($value)
+msgid "Reference by %1 deleted"
+msgstr "已移除 %1 為�考本申請單"
+
+#: lib/RT/Transaction_Overlay.pm:589
+#. ($value)
+msgid "Reference to %1 added"
+msgstr "已加入�考申請單 %1"
+
+#: lib/RT/Transaction_Overlay.pm:626
+#. ($value)
+msgid "Reference to %1 deleted"
+msgstr "已移除�考申請單 %1"
+
+#: html/Ticket/Create.html:185 html/Ticket/Elements/BulkLinks:50 html/Ticket/Elements/EditLinks:121 html/Ticket/Elements/EditLinks:81 html/Ticket/Elements/ShowLinks:70 html/Work/Search/BulkLinks:26 html/Work/Tickets/Elements/EditLinks:125 html/Work/Tickets/Elements/EditLinks:81 html/Work/Tickets/Elements/ShowLinks:38
 msgid "Referred to by"
 msgstr "被�考"
 
-#: html/Elements/SelectLinkType:27 html/Ticket/Create.html:183 html/Ticket/Elements/BulkLinks:46 html/Ticket/Elements/EditLinks:134 html/Ticket/Elements/EditLinks:79 html/Ticket/Elements/ShowLinks:60 html/Work/Search/BulkLinks:22
+#: html/Elements/SelectLinkType:27 html/Ticket/Create.html:184 html/Ticket/Elements/BulkLinks:46 html/Ticket/Elements/EditLinks:117 html/Ticket/Elements/EditLinks:72 html/Ticket/Elements/ShowLinks:60 html/Work/Search/BulkLinks:22 html/Work/Tickets/Elements/EditLinks:121 html/Work/Tickets/Elements/EditLinks:67 html/Work/Tickets/Elements/ShowLinks:33
 msgid "Refers to"
 msgstr "�考"
 
@@ -4619,7 +4823,7 @@ msgstr "æ›´æ–°"
 msgid "Refresh this page every %1 minutes."
 msgstr "� %1 分�更新��"
 
-#: html/Ticket/Create.html:173 html/Ticket/Elements/ShowSummary:61 html/Ticket/ModifyAll.html:56
+#: html/Ticket/Create.html:174 html/Ticket/Elements/ShowSummary:61 html/Ticket/ModifyAll.html:56
 msgid "Relationships"
 msgstr "關係"
 
@@ -4639,7 +4843,7 @@ msgstr "移除副本"
 msgid "Remove Requestor"
 msgstr "移除申請人"
 
-#: html/Ticket/Elements/ShowTransaction:160 html/Ticket/Elements/Tabs:121 html/Work/Tickets/Display.html:31 html/Work/Tickets/Elements/ShowTransaction:108
+#: html/Ticket/Elements/ShowTransaction:172 html/Ticket/Elements/Tabs:121 html/Work/Tickets/Display.html:54 html/Work/Tickets/Elements/ShowTransaction:115
 msgid "Reply"
 msgstr "回覆"
 
@@ -4651,15 +4855,15 @@ msgstr "�申請單進行回覆"
 msgid "ReplyToTicket"
 msgstr "回覆申請單"
 
-#: html/Edit/Users/Info:45
+#: NOT FOUND IN SOURCE
 msgid "Report to Duty"
 msgstr "上下�刷�"
 
-#: html/Edit/Users/Info:33
+#: NOT FOUND IN SOURCE
 msgid "Reported on"
 msgstr "到�日期"
 
-#: etc/initialdata.zh:62 etc/initialdata:44 html/Ticket/Update.html:39 html/Work/Elements/List:21 html/Work/Elements/MyApprovals:12 html/Work/Elements/MyTickets:20 html/Work/Elements/SelectSearch:30 html/Work/Tickets/Elements/ShowBasics:62 lib/RT/ACE_Overlay.pm:86
+#: etc/initialdata:44 html/Ticket/Update.html:39 html/Work/Elements/List:21 html/Work/Elements/MyApprovals:12 html/Work/Elements/MyTickets:20 html/Work/Elements/SelectSearch:31 html/Work/Tickets/Elements/ShowBasics:62 lib/RT/ACE_Overlay.pm:86
 msgid "Requestor"
 msgstr "申請人"
 
@@ -4687,7 +4891,7 @@ msgstr "申請人"
 msgid "RequestorAddresses"
 msgstr "申請人地�"
 
-#: html/SelfService/Create.html:40 html/Ticket/Create.html:55 html/Ticket/Elements/EditPeople:47 html/Ticket/Elements/ShowPeople:30
+#: html/SelfService/Create.html:40 html/Ticket/Create.html:55 html/Ticket/Elements/EditPeople:47 html/Ticket/Elements/ShowPeople:30 html/Work/Tickets/Elements/EditPeople:38
 msgid "Requestors"
 msgstr "申請人"
 
@@ -4699,7 +4903,7 @@ msgstr "申請單處�期�"
 msgid "Reset"
 msgstr "�設"
 
-#: html/Admin/Users/Modify.html:158 html/User/Prefs.html:49 html/Work/Preferences/Info:32
+#: html/Admin/Users/Modify.html:158 html/User/Prefs.html:63 html/Work/Preferences/Info:34
 msgid "Residence"
 msgstr "�處"
 
@@ -4707,16 +4911,16 @@ msgstr "�處"
 msgid "Resolution"
 msgstr "解決狀態"
 
-#: html/Ticket/Elements/Tabs:131 html/Work/Tickets/Display.html:34
+#: html/Ticket/Elements/Tabs:131 html/Work/Tickets/Display.html:57
 msgid "Resolve"
 msgstr "解決"
 
-#: html/Ticket/Update.html:136 html/Work/Tickets/Update.html:120
+#: html/Ticket/Update.html:137
 #. ($Ticket->id, $Ticket->Subject)
 msgid "Resolve ticket #%1 (%2)"
 msgstr "解決申請單 #%1 (%2)"
 
-#: etc/initialdata.zh:331 etc/initialdata:308 html/Elements/SelectDateType:27 lib/RT/Ticket_Overlay.pm:1188
+#: etc/initialdata:308 html/Elements/SelectDateType:27 lib/RT/Ticket_Overlay.pm:1215
 msgid "Resolved"
 msgstr "已解決"
 
@@ -4724,7 +4928,7 @@ msgstr "已解決"
 msgid "Response to requestors"
 msgstr "回覆申請人"
 
-#: html/Edit/Users/Info:44
+#: NOT FOUND IN SOURCE
 msgid "Responsibility Type"
 msgstr "責任�分"
 
@@ -4732,11 +4936,11 @@ msgstr "責任�分"
 msgid "Results"
 msgstr "�果"
 
-#: html/Search/Elements/PickRestriction:104 html/Work/Search/PickRestriction:84
+#: html/Search/Elements/PickRestriction:104 html/Work/Search/PickRestriction:90
 msgid "Results per page"
 msgstr "��列出幾筆�果"
 
-#: html/Admin/Elements/ModifyUser:32 html/Admin/Users/Modify.html:99 html/User/Prefs.html:71 html/Work/Preferences/Info:54
+#: html/Admin/Elements/ModifyUser:32 html/Admin/Users/Modify.html:99 html/User/Prefs.html:94 html/Work/Preferences/Info:56
 msgid "Retype Password"
 msgstr "�次輸入密碼"
 
@@ -4776,17 +4980,17 @@ msgstr "權�撤消完畢"
 msgid "Rights"
 msgstr "權��代�人"
 
-#: lib/RT/Interface/Web.pm:794 x:797
+#: lib/RT/Interface/Web.pm:857
 #. ($object_type)
 msgid "Rights could not be granted for %1"
 msgstr "無法將權�賦予 %1"
 
-#: lib/RT/Interface/Web.pm:827 x:830
+#: lib/RT/Interface/Web.pm:887
 #. ($object_type)
 msgid "Rights could not be revoked for %1"
 msgstr "無法撤消 %1 的權�"
 
-#: html/Edit/Groups/Member:55 html/Edit/Groups/Members/List:10
+#: html/Edit/Groups/Member:54 html/Edit/Groups/Members/List:10
 msgid "Role Members"
 msgstr "角色�員"
 
@@ -4802,19 +5006,19 @@ msgstr "角色"
 msgid "RootApproval"
 msgstr "交由系統管�員簽核"
 
-#: html/Edit/Global/Workflow/Action:27
+#: html/Edit/Global/Workflow/Action:23
 msgid "Run Approval"
 msgstr "簽核執行"
 
-#: html/Edit/Global/Basic/Top:72
+#: html/Edit/Global/Basic/Top:81
 msgid "SMTPDebug"
 msgstr "SMTP �錯紀錄"
 
-#: html/Edit/Global/Basic/Top:58
+#: html/Edit/Global/Basic/Top:63
 msgid "SMTPFrom"
 msgstr "SMTP 寄件��"
 
-#: html/Edit/Global/Basic/Top:56
+#: html/Edit/Global/Basic/Top:61
 msgid "SMTPServer"
 msgstr "SMTP 伺�器"
 
@@ -4826,7 +5030,7 @@ msgstr "星期六"
 msgid "Sat."
 msgstr "星期六"
 
-#: html/Edit/Elements/104Buttons:72 html/Work/Preferences/index.html:35
+#: html/Edit/Elements/104Buttons:83 html/Work/Preferences/index.html:33 html/Work/Tickets/Elements/EditBasics:63 html/Work/Tickets/Elements/EditLinks:133 html/Work/Tickets/Elements/EditPeople:51
 msgid "Save"
 msgstr "儲存"
 
@@ -4852,7 +5056,7 @@ msgstr "訊�通知動作"
 msgid "Scrip Condition"
 msgstr "訊�通知�件"
 
-#: lib/RT/Scrip_Overlay.pm:175
+#: lib/RT/Scrip_Overlay.pm:180
 msgid "Scrip Created"
 msgstr "手續新增完畢"
 
@@ -4860,7 +5064,7 @@ msgstr "手續新增完畢"
 msgid "Scrip Name"
 msgstr "訊��稱"
 
-#: html/Admin/Elements/EditScrips:83
+#: html/Admin/Elements/EditScrips:85
 msgid "Scrip deleted"
 msgstr "手續刪除完畢"
 
@@ -4868,7 +5072,7 @@ msgstr "手續刪除完畢"
 msgid "Scrips"
 msgstr "手續"
 
-#: html/Edit/Global/autohandler:9 html/Edit/Queues/autohandler:20
+#: html/Edit/Global/autohandler:9 html/Edit/Queues/autohandler:24
 msgid "Scrips "
 msgstr "訊�通知"
 
@@ -4880,7 +5084,7 @@ msgstr "%1 的手續\\n"
 msgid "Scrips which apply to all queues"
 msgstr "�用於所有表單的手續"
 
-#: html/Edit/Elements/104Buttons:75 html/Elements/SimpleSearch:26 html/Search/Elements/PickRestriction:125 html/Ticket/Elements/Tabs:158 html/Work/Elements/Tab:45 html/Work/Search/PickRestriction:102
+#: html/Edit/Elements/104Buttons:86 html/Elements/SimpleSearch:26 html/Search/Elements/PickRestriction:125 html/Ticket/Elements/Tabs:158 html/Work/Elements/Tab:45 html/Work/Search/PickRestriction:108
 msgid "Search"
 msgstr "查詢"
 
@@ -4896,7 +5100,7 @@ msgstr "簽核單查詢"
 msgid "Second-"
 msgstr "二"
 
-#: html/Edit/Users/Info:40
+#: NOT FOUND IN SOURCE
 msgid "Second-level Users"
 msgstr "二階主管員工"
 
@@ -4976,7 +5180,7 @@ msgstr "多��項"
 msgid "SelectSingle"
 msgstr "單一�項"
 
-#: html/Edit/Elements/PickUsers:85 html/Edit/Users/Add.html:78
+#: html/Edit/Elements/PickUsers:87 html/Edit/Users/Add.html:78
 msgid "Selected users:"
 msgstr "新增�象："
 
@@ -4984,39 +5188,39 @@ msgstr "新增�象："
 msgid "Self Service"
 msgstr "自助�務"
 
-#: etc/initialdata.zh:131 etc/initialdata:113
+#: etc/initialdata:113
 msgid "Send mail to all watchers"
 msgstr "寄信給所有視察員"
 
-#: etc/initialdata.zh:127 etc/initialdata:109
+#: etc/initialdata:109
 msgid "Send mail to all watchers as a \"comment\""
 msgstr "以評論方�寄信給所有視察員"
 
-#: etc/initialdata.zh:122 etc/initialdata:104
+#: etc/initialdata:104
 msgid "Send mail to requestors and Ccs"
 msgstr "寄信給申請人�副本收件人"
 
-#: etc/initialdata.zh:117 etc/initialdata:99
+#: etc/initialdata:99
 msgid "Send mail to requestors and Ccs as a comment"
 msgstr "以評論方�寄信給申請人�副本收件人"
 
-#: etc/initialdata.zh:96 etc/initialdata:78
+#: etc/initialdata:78
 msgid "Sends a message to the requestors"
 msgstr "寄信給申請人"
 
-#: etc/initialdata.zh:135 etc/initialdata.zh:139 etc/initialdata:117 etc/initialdata:121
+#: etc/initialdata:117 etc/initialdata:121
 msgid "Sends mail to explicitly listed Ccs and Bccs"
 msgstr "寄信給特定的副本�密件副本收件人"
 
-#: etc/initialdata.zh:112 etc/initialdata:94
+#: etc/initialdata:94
 msgid "Sends mail to the administrative Ccs"
 msgstr "寄信給管�員副本收件人"
 
-#: etc/initialdata.zh:108 etc/initialdata:90
+#: etc/initialdata:90
 msgid "Sends mail to the administrative Ccs as a comment"
 msgstr "以評論寄信給管�員副本收件人"
 
-#: etc/initialdata.zh:100 etc/initialdata.zh:104 etc/initialdata:82 etc/initialdata:86
+#: etc/initialdata:82 etc/initialdata:86
 msgid "Sends mail to the owner"
 msgstr "寄信給申請人"
 
@@ -5032,7 +5236,11 @@ msgstr "09"
 msgid "September"
 msgstr "�月"
 
-#: html/Edit/Users/Info:38
+#: NOT FOUND IN SOURCE
+msgid "Setting %1's 'Disabled' property to %2"
+msgstr "%1 的「�用�屬性已設為 %2"
+
+#: NOT FOUND IN SOURCE
 msgid "Shift Type"
 msgstr "�別屬性"
 
@@ -5100,7 +5308,7 @@ msgstr "登記�為申請人或副本收件人"
 msgid "Sign up as a ticket or queue AdminCc"
 msgstr "登記�為管�員副本收件人"
 
-#: html/Admin/Elements/ModifyUser:38 html/Admin/Users/Modify.html:190 html/Admin/Users/Prefs.html:31 html/User/Prefs.html:111 html/Work/Preferences/Info:111
+#: html/Admin/Elements/ModifyUser:38 html/Admin/Users/Modify.html:190 html/Admin/Users/Prefs.html:31 html/Edit/Users/Info:52 html/User/Prefs.html:148 html/Work/Preferences/Info:113
 msgid "Signature"
 msgstr "簽�檔"
 
@@ -5124,7 +5332,7 @@ msgstr "順�"
 msgid "Sort key"
 msgstr "排�方�"
 
-#: html/Search/Elements/PickRestriction:108 html/Work/Search/PickRestriction:89
+#: html/Search/Elements/PickRestriction:108 html/Work/Search/PickRestriction:95
 msgid "Sort results by"
 msgstr "�果排�方�"
 
@@ -5132,7 +5340,7 @@ msgstr "�果排�方�"
 msgid "SortOrder"
 msgstr "排�順�"
 
-#: html/Work/Elements/List:8 html/Work/Elements/MyApprovals:11
+#: html/Admin/Elements/EditScrip:80 html/Edit/Global/Scrip/Top:75 html/Work/Elements/List:8 html/Work/Elements/MyApprovals:11
 msgid "Stage"
 msgstr "關�"
 
@@ -5152,7 +5360,7 @@ msgstr "延宕"
 msgid "Start page"
 msgstr "首�"
 
-#: html/Elements/SelectDateType:26 html/Ticket/Elements/EditDates:31 html/Ticket/Elements/ShowDates:34
+#: html/Elements/SelectDateType:26 html/Ticket/Elements/EditDates:31 html/Ticket/Elements/ShowDates:35 html/Work/Tickets/Elements/EditBasics:35
 msgid "Started"
 msgstr "實際起始日"
 
@@ -5160,7 +5368,7 @@ msgstr "實際起始日"
 msgid "Started date '%1' could not be parsed"
 msgstr "無法解讀起始日期 '%1"
 
-#: html/Elements/SelectDateType:30 html/Ticket/Create.html:165 html/Ticket/Elements/EditDates:26 html/Ticket/Elements/ShowDates:30
+#: html/Elements/SelectDateType:30 html/Ticket/Create.html:165 html/Ticket/Elements/EditDates:26 html/Ticket/Elements/ShowDates:31 html/Work/Tickets/Elements/EditBasics:26
 msgid "Starts"
 msgstr "應起始日"
 
@@ -5172,19 +5380,19 @@ msgstr "應起始日"
 msgid "Starts date '%1' could not be parsed"
 msgstr "無法解讀起始日期 '%1"
 
-#: html/Admin/Elements/ModifyUser:81 html/Admin/Users/Modify.html:137 html/User/Prefs.html:93 html/Work/Preferences/Info:83
+#: html/Admin/Elements/ModifyUser:81 html/Admin/Users/Modify.html:137 html/User/Prefs.html:126 html/Work/Preferences/Info:85
 msgid "State"
 msgstr "å·ž"
 
-#: html/Elements/MyRequests:30 html/Elements/MyTickets:30 html/Search/Elements/PickRestriction:73 html/SelfService/Elements/MyRequests:28 html/SelfService/Update.html:30 html/Ticket/Create.html:41 html/Ticket/Elements/EditBasics:37 html/Ticket/Elements/ShowBasics:30 html/Ticket/Update.html:59 html/Work/Elements/List:15 html/Work/Elements/MyRequests:18 html/Work/Elements/MyTickets:18 html/Work/Search/PickRestriction:54 html/Work/Tickets/Update.html:22 lib/RT/Ticket_Overlay.pm:1182 lib/RT/Tickets_Overlay.pm:908
+#: html/Elements/MyRequests:30 html/Elements/MyTickets:30 html/Search/Elements/PickRestriction:73 html/SelfService/Elements/MyRequests:28 html/SelfService/Update.html:30 html/Ticket/Create.html:41 html/Ticket/Elements/EditBasics:37 html/Ticket/Elements/ShowBasics:30 html/Ticket/Update.html:59 html/Work/Elements/List:15 html/Work/Elements/MyRequests:18 html/Work/Elements/MyTickets:18 html/Work/Search/PickRestriction:54 html/Work/Tickets/Elements/EditBasics:19 html/Work/Tickets/Update.html:22 lib/RT/Ticket_Overlay.pm:1209 lib/RT/Tickets_Overlay.pm:927
 msgid "Status"
 msgstr "��"
 
-#: etc/initialdata.zh:317 etc/initialdata:294
+#: etc/initialdata:294
 msgid "Status Change"
 msgstr "��改變時"
 
-#: lib/RT/Transaction_Overlay.pm:528
+#: lib/RT/Transaction_Overlay.pm:477
 #. ($self->loc($self->OldValue), $self->loc($self->NewValue))
 msgid "Status changed from %1 to %2"
 msgstr "��從 %1 改為 %2"
@@ -5205,25 +5413,25 @@ msgstr "強制承辦申請單"
 msgid "StealTicket"
 msgstr "強制承辦申請單"
 
-#: lib/RT/Transaction_Overlay.pm:587
+#: lib/RT/Transaction_Overlay.pm:545
 #. ($Old->Name)
 msgid "Stolen from %1 "
-msgstr "被 %1 強制更� "
+msgstr "承辦人從 %1 強制更�"
 
-#: html/Edit/Groups/Member:69
+#: html/Edit/Groups/Member:68
 msgid "Subgroup"
 msgstr "�群組"
 
-#: html/Elements/MyRequests:28 html/Elements/MyTickets:28 html/Search/Bulk.html:135 html/Search/Elements/PickRestriction:42 html/SelfService/Create.html:56 html/SelfService/Elements/MyRequests:27 html/SelfService/Update.html:31 html/Ticket/Create.html:83 html/Ticket/Elements/EditBasics:27 html/Ticket/ModifyAll.html:78 html/Ticket/Update.html:75 html/Work/Elements/MyApprovals:9 html/Work/Elements/MyRequests:16 html/Work/Elements/MyTickets:16 html/Work/Search/Bulk.html:87 html/Work/Search/PickRestriction:22 html/Work/Tickets/Create.html:131 html/Work/Tickets/Elements/ShowBasics:36 lib/RT/Ticket_Overlay.pm:1178 lib/RT/Tickets_Overlay.pm:987
+#: html/Elements/MyRequests:28 html/Elements/MyTickets:28 html/Search/Bulk.html:135 html/Search/Elements/PickRestriction:42 html/SelfService/Create.html:56 html/SelfService/Elements/MyRequests:27 html/SelfService/Update.html:31 html/Ticket/Create.html:83 html/Ticket/Elements/EditBasics:27 html/Ticket/ModifyAll.html:78 html/Ticket/Update.html:75 html/Work/Elements/MyApprovals:9 html/Work/Elements/MyRequests:16 html/Work/Elements/MyTickets:16 html/Work/Search/Bulk.html:87 html/Work/Search/PickRestriction:22 html/Work/Tickets/Elements/AddSubject:8 html/Work/Tickets/Elements/EditBasics:8 html/Work/Tickets/Elements/ShowBasics:36 html/Work/Tickets/Elements/ShowSubject:8 lib/RT/Ticket_Overlay.pm:1205 lib/RT/Tickets_Overlay.pm:1006
 msgid "Subject"
 msgstr "主題"
 
-#: docs/design_docs/string-extraction-guide.txt:89 lib/RT/Transaction_Overlay.pm:609
+#: docs/design_docs/string-extraction-guide.txt:89 lib/RT/StyleGuide.pod:795 lib/RT/Transaction_Overlay.pm:567
 #. ($self->Data)
 msgid "Subject changed to %1"
 msgstr "標題已改為 %1"
 
-#: html/Elements/Submit:58 html/Work/Search/Bulk.html:103
+#: html/Edit/Users/Info:71 html/Elements/Submit:58 html/Work/Search/Bulk.html:103
 msgid "Submit"
 msgstr "�出"
 
@@ -5231,7 +5439,7 @@ msgstr "�出"
 msgid "Submit Workflow"
 msgstr "�出�程"
 
-#: lib/RT/Group_Overlay.pm:748
+#: lib/RT/Group_Overlay.pm:746
 msgid "Succeeded"
 msgstr "設定�功"
 
@@ -5247,6 +5455,18 @@ msgstr "星期日"
 msgid "SuperUser"
 msgstr "系統管�員"
 
+#: html/Edit/Global/Basic/Top:29
+msgid "Sync now"
+msgstr "執行�步"
+
+#: html/Edit/Global/Basic/Top:87
+msgid "Sync104HRMS"
+msgstr "自動�步104HRMS"
+
+#: NOT FOUND IN SOURCE
+msgid "Synchronizing HRMS data.  This may take a while..."
+msgstr "正在�步化 HRMS 人事系統資料。請�待..."
+
 #: html/User/Elements/DelegateRights:76
 msgid "System"
 msgstr "系統"
@@ -5255,7 +5475,7 @@ msgstr "系統"
 msgid "System Defined"
 msgstr "系統定義"
 
-#: html/Admin/Elements/SelectRights:80 lib/RT/ACE_Overlay.pm:566 lib/RT/Interface/Web.pm:793 lib/RT/Interface/Web.pm:826 x:796 x:829
+#: html/Admin/Elements/SelectRights:81 lib/RT/ACE_Overlay.pm:566 lib/RT/Interface/Web.pm:856 lib/RT/Interface/Web.pm:886
 msgid "System Error"
 msgstr "系統錯誤"
 
@@ -5267,7 +5487,7 @@ msgstr "系統錯誤。設定權�失敗。"
 msgid "System Error. right not granted"
 msgstr "系統錯誤。設定權�失敗。"
 
-#: html/Edit/Users/index.html:122
+#: html/Edit/Users/index.html:95
 msgid "System Rights"
 msgstr "系統權�"
 
@@ -5291,11 +5511,11 @@ msgstr "系統群組"
 msgid "SystemInternal"
 msgstr "系統內部用"
 
-#: etc/initialdata.zh:59 etc/initialdata.zh:65 etc/initialdata.zh:71 etc/initialdata:41 etc/initialdata:47 etc/initialdata:53
+#: etc/initialdata:41 etc/initialdata:47 etc/initialdata:53
 msgid "SystemRolegroup for internal use"
 msgstr "內部使用的系統角色群組"
 
-#: lib/RT/CurrentUser.pm:319
+#: lib/RT/CurrentUser.pm:318
 msgid "TEST_STRING"
 msgstr "TEST_STRING"
 
@@ -5315,11 +5535,11 @@ msgstr "自行承辦申請單"
 msgid "TakeTicket"
 msgstr "自行承辦申請單"
 
-#: lib/RT/Transaction_Overlay.pm:573
+#: lib/RT/Transaction_Overlay.pm:530
 msgid "Taken"
 msgstr "已��"
 
-#: html/Admin/Elements/EditScrip:80
+#: html/Admin/Elements/EditScrip:88
 msgid "Template"
 msgstr "範本"
 
@@ -5344,7 +5564,7 @@ msgstr "通知範本�稱"
 msgid "Template deleted"
 msgstr "範本已刪除"
 
-#: lib/RT/Scrip_Overlay.pm:152
+#: lib/RT/Scrip_Overlay.pm:156
 msgid "Template not found"
 msgstr "找�到範本"
 
@@ -5352,7 +5572,7 @@ msgstr "找�到範本"
 msgid "Template not found\\n"
 msgstr "找�到範本\\n"
 
-#: lib/RT/Template_Overlay.pm:352
+#: lib/RT/Template_Overlay.pm:359
 msgid "Template parsed"
 msgstr "範本剖�完畢"
 
@@ -5360,7 +5580,7 @@ msgstr "範本剖�完畢"
 msgid "Templates"
 msgstr "範本"
 
-#: html/Edit/Global/autohandler:8 html/Edit/Queues/autohandler:19
+#: html/Edit/Global/autohandler:8 html/Edit/Queues/autohandler:23
 msgid "Templates "
 msgstr "通知範本"
 
@@ -5368,7 +5588,7 @@ msgstr "通知範本"
 msgid "Templates for %1\\n"
 msgstr "找�到 %1 的範本\\n"
 
-#: lib/RT/Interface/Web.pm:894 x:897
+#: lib/RT/Interface/Web.pm:954
 msgid "That is already the current value"
 msgstr "已經是目�欄�的值"
 
@@ -5376,7 +5596,7 @@ msgstr "已經是目�欄�的值"
 msgid "That is not a value for this custom field"
 msgstr "這�是該自訂欄�的值"
 
-#: lib/RT/Ticket_Overlay.pm:1899
+#: lib/RT/Ticket_Overlay.pm:1926
 msgid "That is the same value"
 msgstr "�樣的值"
 
@@ -5389,7 +5609,7 @@ msgstr "這項單�已經�有該權�"
 msgid "That principal is already a %1 for this queue"
 msgstr "這項單�已經是這個表單的 %1"
 
-#: lib/RT/Ticket_Overlay.pm:1433
+#: lib/RT/Ticket_Overlay.pm:1460
 #. ($self->loc($args{'Type'}))
 msgid "That principal is already a %1 for this ticket"
 msgstr "這項單�已經是這份申請單的 %1"
@@ -5399,16 +5619,16 @@ msgstr "這項單�已經是這份申請單的 %1"
 msgid "That principal is not a %1 for this queue"
 msgstr "這項單��是這個表單的 %1"
 
-#: lib/RT/Ticket_Overlay.pm:1550
+#: lib/RT/Ticket_Overlay.pm:1577
 #. ($args{'Type'})
 msgid "That principal is not a %1 for this ticket"
 msgstr "這項單��是這份申請單的 %1"
 
-#: lib/RT/Ticket_Overlay.pm:1895
+#: lib/RT/Ticket_Overlay.pm:1922
 msgid "That queue does not exist"
 msgstr "此表單�存在"
 
-#: lib/RT/Ticket_Overlay.pm:3237
+#: lib/RT/Ticket_Overlay.pm:3293
 msgid "That ticket has unresolved dependencies"
 msgstr "這份申請單有尚未解決的附屬申請單"
 
@@ -5416,27 +5636,27 @@ msgstr "這份申請單有尚未解決的附屬申請單"
 msgid "That user already has that right"
 msgstr "使用者已具有該項權�"
 
-#: lib/RT/Ticket_Overlay.pm:3047
+#: lib/RT/Ticket_Overlay.pm:3097
 msgid "That user already owns that ticket"
 msgstr "該使用者已經承辦這份申請單"
 
-#: lib/RT/Ticket_Overlay.pm:3019
+#: lib/RT/Ticket_Overlay.pm:3069
 msgid "That user does not exist"
 msgstr "使用者�存在"
 
-#: lib/RT/User_Overlay.pm:376
+#: lib/RT/User_Overlay.pm:381
 msgid "That user is already privileged"
 msgstr "這�使用者已經是內部�員"
 
-#: lib/RT/User_Overlay.pm:397
+#: lib/RT/User_Overlay.pm:402
 msgid "That user is already unprivileged"
 msgstr "這�使用者屬於�內部�員群組"
 
-#: lib/RT/User_Overlay.pm:389
+#: lib/RT/User_Overlay.pm:394
 msgid "That user is now privileged"
 msgstr "使用者加入內部�員群組完畢"
 
-#: lib/RT/User_Overlay.pm:410
+#: lib/RT/User_Overlay.pm:415
 msgid "That user is now unprivileged"
 msgstr "這�使用者已加入�內部�員群組"
 
@@ -5444,7 +5664,7 @@ msgstr "這�使用者已加入�內部�員群組"
 msgid "That user is now unprivilegedileged"
 msgstr "這�使用者已加入�內部�員群組"
 
-#: lib/RT/Ticket_Overlay.pm:3040
+#: lib/RT/Ticket_Overlay.pm:3090
 msgid "That user may not own tickets in that queue"
 msgstr "使用者�能沒有承辦表單裡的申請單"
 
@@ -5464,7 +5684,7 @@ msgstr "申請單的副本收件人"
 msgid "The administrative CC of a ticket"
 msgstr "申請單的管�員副本收件人"
 
-#: lib/RT/Ticket_Overlay.pm:2226
+#: lib/RT/Ticket_Overlay.pm:2255
 msgid "The comment has been recorded"
 msgstr "評論已被紀錄"
 
@@ -5476,7 +5696,7 @@ msgstr "下列命令會找到 'general' 表單內所有�作中的申請單，
 msgid "The following commands were not proccessed:\\n\\n"
 msgstr "以下命令未被執行：\\n\\n"
 
-#: lib/RT/Interface/Web.pm:897 x:900
+#: lib/RT/Interface/Web.pm:957
 msgid "The new value has been set."
 msgstr "新的欄�值設定完�。"
 
@@ -5504,7 +5724,7 @@ msgstr "申請單 %1 %2 (%3)\\n"
 msgid "This tool allows the user to run arbitrary perl modules from within RT."
 msgstr "此工具程�會讓使用者經由 RT 執行任�命令。"
 
-#: lib/RT/Transaction_Overlay.pm:251
+#: lib/RT/Transaction_Overlay.pm:200
 msgid "This transaction appears to have no content"
 msgstr "此項更動報告沒有內容"
 
@@ -5525,7 +5745,7 @@ msgstr "星期四"
 msgid "Thu."
 msgstr "星期四"
 
-#: html/Admin/Elements/ModifyTemplateAsWorkflow:163
+#: html/Admin/Elements/ModifyTemplateAsWorkflow:163 html/Edit/Global/Workflow/Condition:24
 msgid "Ticket"
 msgstr "申請單"
 
@@ -5547,7 +5767,7 @@ msgstr "更新申請單 #%1 的全部資訊：%2"
 msgid "Ticket #%1: %2"
 msgstr "申請單 #%1: %2"
 
-#: lib/RT/Ticket_Overlay.pm:605 lib/RT/Ticket_Overlay.pm:626
+#: lib/RT/Ticket_Overlay.pm:632 lib/RT/Ticket_Overlay.pm:653
 #. ($self->Id, $QueueObj->Name)
 msgid "Ticket %1 created in queue '%2'"
 msgstr "申請單 #%1 �功新增於 '%2' 表單"
@@ -5557,12 +5777,12 @@ msgstr "申請單 #%1 �功新增於 '%2' 表單"
 msgid "Ticket %1 loaded\\n"
 msgstr "載入申請單 %1\\n"
 
-#: html/Search/Bulk.html:212 html/Work/Search/Bulk.html:169
+#: html/Search/Bulk.html:213 html/Work/Search/Bulk.html:169
 #. ($Ticket->Id,$_)
 msgid "Ticket %1: %2"
 msgstr "申請單 %1：%2"
 
-#: html/Edit/Queues/Basic/Top:28 html/Edit/Queues/List:16 html/Work/Queues/List:9
+#: html/Edit/Queues/Basic/Top:30 html/Edit/Queues/List:30 html/Work/Queues/List:9
 msgid "Ticket Due"
 msgstr "表單處�期�"
 
@@ -5583,11 +5803,11 @@ msgstr "申請單編號"
 msgid "Ticket Processing Due"
 msgstr "表單�行期�"
 
-#: etc/initialdata.zh:332 etc/initialdata:309
+#: etc/initialdata:309
 msgid "Ticket Resolved"
 msgstr "申請單已解決"
 
-#: html/Edit/Queues/Basic/Top:18 html/Edit/Queues/Category/List:6 html/Edit/Queues/Category/Top:7 html/Edit/Queues/List:7 html/Edit/Queues/index.html:31 html/Work/Delegates/List:7 html/Work/Delegates/index.html:11 html/Work/Elements/List:12 html/Work/Elements/SelectSearch:9 html/Work/Queues/List:6 html/Work/Queues/Select.html:12 html/Work/Queues/index.html:11 html/Work/Tickets/Create.html:44 html/Work/Tickets/Elements/ShowBasics:34
+#: html/Edit/Queues/Basic/Top:20 html/Edit/Queues/Category/List:6 html/Edit/Queues/Category/Top:7 html/Edit/Queues/List:21 html/Work/Delegates/List:7 html/Work/Delegates/index.html:11 html/Work/Elements/List:12 html/Work/Elements/SelectSearch:9 html/Work/Queues/List:6 html/Work/Queues/Select.html:12 html/Work/Queues/index.html:11 html/Work/Tickets/Create.html:43 html/Work/Tickets/Elements/ShowBasics:34
 msgid "Ticket Type"
 msgstr "表單種類"
 
@@ -5595,19 +5815,19 @@ msgstr "表單種類"
 msgid "Ticket attachment"
 msgstr "申請單附件"
 
-#: lib/RT/Tickets_Overlay.pm:1166
+#: lib/RT/Tickets_Overlay.pm:1185
 msgid "Ticket content"
 msgstr "申請單內容"
 
-#: lib/RT/Tickets_Overlay.pm:1212
+#: lib/RT/Tickets_Overlay.pm:1231
 msgid "Ticket content type"
 msgstr "申請單內容類別"
 
-#: lib/RT/Ticket_Overlay.pm:496 lib/RT/Ticket_Overlay.pm:505 lib/RT/Ticket_Overlay.pm:515 lib/RT/Ticket_Overlay.pm:615
+#: lib/RT/Ticket_Overlay.pm:520 lib/RT/Ticket_Overlay.pm:529 lib/RT/Ticket_Overlay.pm:539 lib/RT/Ticket_Overlay.pm:642
 msgid "Ticket could not be created due to an internal error"
 msgstr "內部錯誤，無法新增申請單"
 
-#: lib/RT/Transaction_Overlay.pm:520
+#: lib/RT/Transaction_Overlay.pm:469
 msgid "Ticket created"
 msgstr "申請單新增完畢"
 
@@ -5615,7 +5835,7 @@ msgstr "申請單新增完畢"
 msgid "Ticket creation failed"
 msgstr "申請單新增失敗"
 
-#: lib/RT/Transaction_Overlay.pm:525
+#: lib/RT/Transaction_Overlay.pm:474
 msgid "Ticket deleted"
 msgstr "申請單刪除完畢"
 
@@ -5631,7 +5851,7 @@ msgstr "申請單刪除完畢"
 msgid "Ticket not found"
 msgstr "找�到申請單"
 
-#: etc/initialdata.zh:318 etc/initialdata:295
+#: etc/initialdata:295
 msgid "Ticket status changed"
 msgstr "申請單��已改變"
 
@@ -5643,12 +5863,12 @@ msgstr "申請單視察員"
 msgid "Tickets"
 msgstr "申請單"
 
-#: lib/RT/Tickets_Overlay.pm:1383
+#: lib/RT/Tickets_Overlay.pm:1402
 #. ($self->loc($args{'TYPE'}), ($args{'BASE'} || $args{'TICKET'}))
 msgid "Tickets %1 %2"
 msgstr "申請單 %1 %2"
 
-#: lib/RT/Tickets_Overlay.pm:1348
+#: lib/RT/Tickets_Overlay.pm:1367
 #. ($self->loc($args{'TYPE'}), ($args{'TARGET'} || $args{'TICKET'}))
 msgid "Tickets %1 by %2"
 msgstr "申請單 %1 (%2)"
@@ -5670,15 +5890,15 @@ msgstr "%1 的申請單"
 msgid "Tickets which depend on this approval:"
 msgstr "批准之後，�接續處�："
 
-#: html/Ticket/Create.html:156 html/Ticket/Elements/EditBasics:47
+#: html/Ticket/Create.html:156 html/Ticket/Elements/EditBasics:47 html/Work/Tickets/Elements/EditBasics:32
 msgid "Time Left"
 msgstr "剩餘時間"
 
-#: html/Ticket/Create.html:155 html/Ticket/Elements/EditBasics:42
+#: html/Ticket/Create.html:155 html/Ticket/Elements/EditBasics:42 html/Work/Tickets/Elements/EditBasics:24
 msgid "Time Worked"
 msgstr "處�時間"
 
-#: lib/RT/Tickets_Overlay.pm:1139
+#: lib/RT/Tickets_Overlay.pm:1158
 msgid "Time left"
 msgstr "剩餘時間"
 
@@ -5686,7 +5906,7 @@ msgstr "剩餘時間"
 msgid "Time to display"
 msgstr "顯示時間"
 
-#: lib/RT/Tickets_Overlay.pm:1115
+#: lib/RT/Tickets_Overlay.pm:1134
 msgid "Time worked"
 msgstr "已處�時間"
 
@@ -5694,7 +5914,7 @@ msgstr "已處�時間"
 msgid "TimeLeft"
 msgstr "剩餘時間"
 
-#: lib/RT/Ticket_Overlay.pm:1183
+#: lib/RT/Ticket_Overlay.pm:1210
 msgid "TimeWorked"
 msgstr "已處�時間"
 
@@ -5706,32 +5926,40 @@ msgstr "產生這次更動的差異檔："
 msgid "To generate a diff of this commit:\\n"
 msgstr "產生這次更動的差異檔：\\n"
 
-#: lib/RT/Ticket_Overlay.pm:1186
+#: lib/RT/Ticket_Overlay.pm:1213
 msgid "Told"
 msgstr "告知日期"
 
-#: html/Edit/Elements/Page:46
+#: html/Edit/Elements/Page:47
 msgid "Total"
 msgstr "é �"
 
-#: etc/initialdata.zh:239 etc/initialdata:237
+#: etc/initialdata:237
 msgid "Transaction"
 msgstr "æ›´å‹•"
 
-#: lib/RT/Transaction_Overlay.pm:640
+#: lib/RT/Transaction_Overlay.pm:666
 #. ($self->Data)
 msgid "Transaction %1 purged"
 msgstr "清除更動報告 %1"
 
-#: lib/RT/Transaction_Overlay.pm:177
+#: lib/RT/Transaction_Overlay.pm:126
 msgid "Transaction Created"
 msgstr "更動報告已新增"
 
-#: lib/RT/Transaction_Overlay.pm:88
+#: lib/RT/Transaction_Overlay.pm:90
 msgid "Transaction->Create couldn't, as you didn't specify a ticket id"
 msgstr "未指定申請單編號，無法新增更動"
 
-#: lib/RT/Transaction_Overlay.pm:699
+#: NOT FOUND IN SOURCE
+msgid "TransactionBatch"
+msgstr "批次更動時"
+
+#: NOT FOUND IN SOURCE
+msgid "TransactionCreate"
+msgstr "新增更動時"
+
+#: lib/RT/Transaction_Overlay.pm:721
 msgid "Transactions are immutable"
 msgstr "��更改更動報告"
 
@@ -5747,7 +5975,7 @@ msgstr "星期二"
 msgid "Tue."
 msgstr "星期二"
 
-#: html/Admin/Elements/EditCustomField:43 html/Admin/Elements/ModifyTemplateAsWorkflow:135 html/Ticket/Elements/AddWatchers:32 html/Ticket/Elements/AddWatchers:43 html/Ticket/Elements/AddWatchers:53 lib/RT/Ticket_Overlay.pm:1184 lib/RT/Tickets_Overlay.pm:959
+#: html/Admin/Elements/EditCustomField:43 html/Admin/Elements/ModifyTemplateAsWorkflow:135 html/Ticket/Elements/AddWatchers:32 html/Ticket/Elements/AddWatchers:43 html/Ticket/Elements/AddWatchers:53 lib/RT/Ticket_Overlay.pm:1211 lib/RT/Tickets_Overlay.pm:978
 msgid "Type"
 msgstr "類別"
 
@@ -5763,7 +5991,7 @@ msgstr "外部系統登入帳號"
 msgid "UnixUsername"
 msgstr "外部系統登入帳號"
 
-#: lib/RT/Attachment_Overlay.pm:266 lib/RT/Attachment_Overlay.pm:298
+#: lib/RT/Attachment_Overlay.pm:281 lib/RT/Attachment_Overlay.pm:313
 #. ($self->ContentEncoding)
 msgid "Unknown ContentEncoding %1"
 msgstr "��解的內容文字編碼方� %1"
@@ -5772,11 +6000,11 @@ msgstr "��解的內容文字編碼方� %1"
 msgid "Unlimited"
 msgstr "全數顯示"
 
-#: etc/initialdata.zh:50 etc/initialdata:32
+#: etc/initialdata:32
 msgid "Unprivileged"
 msgstr "�內部�員"
 
-#: lib/RT/Transaction_Overlay.pm:569
+#: lib/RT/Transaction_Overlay.pm:526
 msgid "Untaken"
 msgstr "未被��"
 
@@ -5784,7 +6012,7 @@ msgstr "未被��"
 msgid "Up"
 msgstr "上一�"
 
-#: html/Elements/MyTickets:63 html/Search/Bulk.html:32 html/Work/Elements/MyTickets:82 html/Work/Search/Bulk.html:10 html/Work/Tickets/Elements/EditCustomFieldEntries:97
+#: html/Elements/MyTickets:63 html/Search/Bulk.html:32 html/Work/Elements/MyTickets:83 html/Work/Search/Bulk.html:10 html/Work/Tickets/Elements/EditCustomFieldEntries:63
 msgid "Update"
 msgstr "處�"
 
@@ -5808,7 +6036,7 @@ msgstr "更新電�郵件信箱"
 msgid "Update name"
 msgstr "更新帳號"
 
-#: lib/RT/Interface/Web.pm:409 x:412
+#: lib/RT/Interface/Web.pm:467
 msgid "Update not recorded."
 msgstr "更新未被記錄"
 
@@ -5828,21 +6056,21 @@ msgstr "更新申請單"
 msgid "Update ticket # %1"
 msgstr "更新申請單 # %1"
 
-#: html/SelfService/Update.html:24 html/SelfService/Update.html:46
+#: html/SelfService/Update.html:24 html/SelfService/Update.html:63
 #. ($Ticket->id)
 msgid "Update ticket #%1"
 msgstr "更新申請單 #%1"
 
-#: html/Ticket/Update.html:138 html/Work/Tickets/Update.html:122
+#: html/Ticket/Update.html:139
 #. ($Ticket->id, $Ticket->Subject)
 msgid "Update ticket #%1 (%2)"
 msgstr "更新申請單 #%1 (%2)"
 
-#: lib/RT/Interface/Web.pm:407 x:410
+#: lib/RT/Interface/Web.pm:465
 msgid "Update type was neither correspondence nor comment."
 msgstr "更新的內容並�申請單回覆也�是評論"
 
-#: html/Elements/SelectDateType:32 html/Ticket/Elements/ShowDates:50 lib/RT/Ticket_Overlay.pm:1187
+#: html/Elements/SelectDateType:32 html/Ticket/Elements/ShowDates:51 lib/RT/Ticket_Overlay.pm:1214
 msgid "Updated"
 msgstr "�次更新"
 
@@ -5866,23 +6094,23 @@ msgstr "找�到使用者 '%1'"
 msgid "User '%1' not found\\n"
 msgstr "找�到使用者 '%1'\\n"
 
-#: etc/initialdata.zh:142 etc/initialdata.zh:209 etc/initialdata:124 etc/initialdata:191
+#: etc/initialdata:124 etc/initialdata:191
 msgid "User Defined"
 msgstr "使用者自訂"
 
-#: html/Admin/Users/Prefs.html:58 html/Edit/Users/List:13 html/Edit/Users/Top:42
+#: html/Admin/Users/Prefs.html:58
 msgid "User ID"
 msgstr "使用者 ID"
 
-#: html/Elements/SelectUsers:25
+#: html/Edit/Elements/SelectUsers:3 html/Elements/SelectUsers:25
 msgid "User Id"
 msgstr "使用者 ID"
 
-#: html/Edit/Elements/PickUsers:12 html/Edit/Global/UserRight/List:7 html/Edit/Global/UserRight/Top:9 html/Edit/Users/Add.html:13 html/Edit/Users/List:5 html/Edit/Users/Search.html:23 html/Edit/Users/Top:8 html/Work/Delegates/Info:60 html/Work/Tickets/Cc:10
+#: html/Edit/Elements/PickUsers:12 html/Edit/Global/UserRight/List:7 html/Edit/Global/UserRight/Top:9 html/Edit/Users/Add.html:13 html/Edit/Users/Search.html:23 html/Work/Delegates/Info:60 html/Work/Tickets/Cc:10
 msgid "User Number"
 msgstr "員工編號"
 
-#: html/Admin/Elements/GroupTabs:46 html/Admin/Elements/QueueTabs:59 html/Admin/Elements/SystemTabs:46 html/Admin/Global/index.html:58 html/Edit/Global/autohandler:11 html/Edit/Queues/autohandler:22
+#: html/Admin/Elements/GroupTabs:46 html/Admin/Elements/QueueTabs:59 html/Admin/Elements/SystemTabs:46 html/Admin/Global/index.html:58 html/Edit/Global/autohandler:11 html/Edit/Queues/autohandler:26
 msgid "User Rights"
 msgstr "使用者權�"
 
@@ -5890,7 +6118,7 @@ msgstr "使用者權�"
 msgid "User Setup"
 msgstr "使用者設定"
 
-#: html/Edit/Users/Info:37
+#: NOT FOUND IN SOURCE
 msgid "User Shift"
 msgstr "員工�別"
 
@@ -5899,15 +6127,23 @@ msgstr "員工�別"
 msgid "User could not be created: %1"
 msgstr "無法新增使用者：%1"
 
-#: lib/RT/User_Overlay.pm:321
+#: lib/RT/User_Overlay.pm:326
 msgid "User created"
 msgstr "使用者新增完畢"
 
+#: NOT FOUND IN SOURCE
+msgid "User created: %1"
+msgstr "使用者 %1 新增完畢"
+
+#: NOT FOUND IN SOURCE
+msgid "User created: %1 (%2)"
+msgstr "使用者 %1 (%2) 新增完畢"
+
 #: html/Admin/Global/GroupRights.html:66 html/Admin/Groups/GroupRights.html:53 html/Admin/Queues/GroupRights.html:68
 msgid "User defined groups"
 msgstr "使用者定義的群組"
 
-#: lib/RT/User_Overlay.pm:575 lib/RT/User_Overlay.pm:592
+#: lib/RT/User_Overlay.pm:580 lib/RT/User_Overlay.pm:597
 msgid "User loaded"
 msgstr "已載入使用者"
 
@@ -5915,6 +6151,10 @@ msgstr "已載入使用者"
 msgid "User notified"
 msgstr "已通知使用者"
 
+#: NOT FOUND IN SOURCE
+msgid "User renamed from %1 to %2"
+msgstr "使用者 %1 已改�為 %2"
+
 #: html/Admin/Users/Prefs.html:24 html/Admin/Users/Prefs.html:28
 msgid "User view"
 msgstr "使用者�人資料"
@@ -5927,7 +6167,7 @@ msgstr "使用者自定"
 msgid "Username"
 msgstr "帳號"
 
-#: html/Admin/Elements/SelectNewGroupMembers:25 html/Admin/Elements/Tabs:31 html/Admin/Groups/Members.html:54 html/Admin/Queues/People.html:67 html/Admin/index.html:28 html/User/Groups/Members.html:57 html/Work/Tickets/Elements/ShowTransaction:8
+#: html/Admin/Elements/SelectNewGroupMembers:25 html/Admin/Elements/Tabs:31 html/Admin/Groups/Members.html:54 html/Admin/Queues/People.html:67 html/Admin/index.html:28 html/Edit/Groups/Admin:9 html/User/Groups/Members.html:57 html/Work/Tickets/Elements/ShowTransaction:11
 msgid "Users"
 msgstr "使用者"
 
@@ -5935,7 +6175,7 @@ msgstr "使用者"
 msgid "Users matching search criteria"
 msgstr "符�查詢�件的使用者"
 
-#: html/Search/Elements/PickRestriction:50 html/Work/Search/PickRestriction:31
+#: NOT FOUND IN SOURCE
 msgid "ValueOfQueue"
 msgstr "�擇表單"
 
@@ -5955,7 +6195,7 @@ msgstr "以管�員副本收件人身份視察"
 msgid "Watcher loaded"
 msgstr "�功載入視察員資訊"
 
-#: html/Admin/Elements/QueueTabs:41
+#: html/Admin/Elements/QueueTabs:41 html/Edit/Elements/SelectQueues:5
 msgid "Watchers"
 msgstr "視察員"
 
@@ -5971,55 +6211,55 @@ msgstr "星期三"
 msgid "Wed."
 msgstr "星期三"
 
-#: etc/initialdata.zh:533 etc/initialdata:503 etc/upgrade/2.1.71:161 html/Edit/Elements/CreateApprovalsQueue:135
+#: etc/initialdata:503 etc/upgrade/2.1.71:161 html/Edit/Elements/CreateApprovalsQueue:135
 msgid "When a ticket has been approved by all approvers, add correspondence to the original ticket"
 msgstr "當申請單通�所有簽核後，將此訊�回覆到原申請單"
 
-#: etc/initialdata.zh:497 etc/initialdata:467 etc/upgrade/2.1.71:135 html/Edit/Elements/CreateApprovalsQueue:107
+#: etc/initialdata:467 etc/upgrade/2.1.71:135 html/Edit/Elements/CreateApprovalsQueue:107
 msgid "When a ticket has been approved by any approver, add correspondence to the original ticket"
 msgstr "當申請單通��項簽核後，將此訊�回覆到原申請單"
 
-#: etc/initialdata.zh:156 etc/initialdata:138
+#: etc/initialdata:138
 msgid "When a ticket is created"
 msgstr "新增申請單時"
 
-#: etc/initialdata.zh:428 etc/initialdata:400 etc/upgrade/2.1.71:79 html/Edit/Elements/CreateApprovalsQueue:51
+#: etc/initialdata:400 etc/upgrade/2.1.71:79 html/Edit/Elements/CreateApprovalsQueue:51
 msgid "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval"
 msgstr "簽核單新增之後，通知應��的承辦人�管�員副本收件人"
 
-#: etc/initialdata.zh:161 etc/initialdata:143
+#: etc/initialdata:143
 msgid "When anything happens"
 msgstr "當任何事情發生時"
 
-#: etc/initialdata.zh:202 etc/initialdata:184
+#: etc/initialdata:184
 msgid "Whenever a ticket is resolved"
 msgstr "當申請單解決時"
 
-#: etc/initialdata.zh:188 etc/initialdata:170
+#: etc/initialdata:170
 msgid "Whenever a ticket's owner changes"
 msgstr "當申請單更�承辦人時"
 
-#: etc/initialdata.zh:196 etc/initialdata:178
+#: etc/initialdata:178
 msgid "Whenever a ticket's queue changes"
 msgstr "當申請單更�表單時"
 
-#: etc/initialdata.zh:180 etc/initialdata:162
+#: etc/initialdata:162
 msgid "Whenever a ticket's status changes"
 msgstr "當申請單更新��時"
 
-#: etc/initialdata.zh:210 etc/initialdata:192
+#: etc/initialdata:192
 msgid "Whenever a user-defined condition occurs"
 msgstr "當使用者自訂的情�發生時"
 
-#: etc/initialdata.zh:174 etc/initialdata:156
+#: etc/initialdata:156
 msgid "Whenever comments come in"
 msgstr "當評論��時"
 
-#: etc/initialdata.zh:167 etc/initialdata:149
+#: etc/initialdata:149
 msgid "Whenever correspondence comes in"
 msgstr "當回覆��時"
 
-#: html/Admin/Users/Modify.html:163 html/User/Prefs.html:51 html/Work/Preferences/Info:34
+#: html/Admin/Users/Modify.html:163 html/User/Prefs.html:67 html/Work/Preferences/Info:36
 msgid "Work"
 msgstr "公�"
 
@@ -6048,23 +6288,35 @@ msgstr "�程��"
 msgid "Workflow deleted"
 msgstr "�程已刪除"
 
-#: html/Edit/Global/autohandler:10 html/Edit/Queues/autohandler:21
+#: html/Edit/Global/autohandler:10 html/Edit/Queues/autohandler:25
 msgid "Workflows"
 msgstr "�程"
 
-#: html/Edit/Global/Basic/Top:25
+#: html/Edit/Global/CustomField/SelectWritable:5
+msgid "Writable"
+msgstr "�讀寫"
+
+#: html/autohandler:144
+msgid "XXX CHANGEME You are not an authorized user"
+msgstr "XXX CHANGEME 您是未經授權的使用者"
+
+#: html/Edit/Global/Basic/Top:25 html/Edit/Queues/Basic/Top:82
 msgid "Yes"
 msgstr "是"
 
-#: lib/RT/Ticket_Overlay.pm:3150
+#: lib/RT/Ticket_Overlay.pm:3200
 msgid "You already own this ticket"
 msgstr "您已是這份申請單的承辦人"
 
-#: html/autohandler:122
+#: html/autohandler:136
 msgid "You are not an authorized user"
 msgstr "您�是被授權的使用者"
 
-#: lib/RT/Ticket_Overlay.pm:3032
+#: html/Ticket/Elements/ShowTransaction:81
+msgid "You can access it with the Download button on the right."
+msgstr "您�以按�方的「下載��來�得。"
+
+#: lib/RT/Ticket_Overlay.pm:3082
 msgid "You can only reassign tickets that you own or that are unowned"
 msgstr "祇能�新指派您所承辦或是沒有承辦人的申請單"
 
@@ -6072,7 +6324,7 @@ msgstr "祇能�新指派您所承辦或是沒有承辦人的申請單"
 msgid "You don't have permission to view that ticket.\\n"
 msgstr "您沒有看那份申請單的權�。\\n"
 
-#: docs/design_docs/string-extraction-guide.txt:47
+#: docs/design_docs/string-extraction-guide.txt:47 lib/RT/StyleGuide.pod:760
 #. ($num, $queue)
 msgid "You found %1 tickets in queue %2"
 msgstr "您會在表單 %2 找到 %1 的申請單"
@@ -6085,11 +6337,11 @@ msgstr "您已登出 RT。"
 msgid "You have no permission to create tickets in that queue."
 msgstr "您沒有在該表單新增申請單的權�。"
 
-#: lib/RT/Ticket_Overlay.pm:1908
+#: lib/RT/Ticket_Overlay.pm:1935
 msgid "You may not create requests in that queue."
 msgstr "您�能在該表單中�出申請。"
 
-#: html/Edit/Global/Basic/Top:38
+#: html/Edit/Global/Basic/Top:42
 msgid "You need to restart the Request Tracker service for saved changes to take effect."
 msgstr "您必須�新啟動 Request Tracker �務，儲存的更動纔會生效。"
 
@@ -6105,11 +6357,11 @@ msgstr "您�出的 %1 申請單"
 msgid "Your RT administrator has misconfigured the mail aliases which invoke RT"
 msgstr "RT 管�員�能設錯了由 RT 寄出的郵件收件人標頭檔"
 
-#: etc/initialdata.zh:514 etc/initialdata:484 etc/upgrade/2.1.71:146 html/Edit/Elements/CreateApprovalsQueue:119
+#: etc/initialdata:484 etc/upgrade/2.1.71:146 html/Edit/Elements/CreateApprovalsQueue:119
 msgid "Your request has been approved by %1. Other approvals may still be pending."
 msgstr "申請單已由 %1 批准。�能還有其他待簽核的步驟。"
 
-#: etc/initialdata.zh:552 etc/initialdata:522 etc/upgrade/2.1.71:180 html/Edit/Elements/CreateApprovalsQueue:154
+#: etc/initialdata:522 etc/upgrade/2.1.71:180 html/Edit/Elements/CreateApprovalsQueue:154
 msgid "Your request has been approved."
 msgstr "您的申請單已完�簽核程�。"
 
@@ -6117,7 +6369,7 @@ msgstr "您的申請單已完�簽核程�。"
 msgid "Your request was rejected"
 msgstr "您的申請單已被�回"
 
-#: etc/initialdata.zh:455
+#: NOT FOUND IN SOURCE
 msgid "Your request was rejected by %1."
 msgstr "您的申請單已被 %1 �回。"
 
@@ -6125,11 +6377,11 @@ msgstr "您的申請單已被 %1 �回。"
 msgid "Your request was rejected."
 msgstr "您的申請單已被�回。"
 
-#: html/autohandler:144
+#: html/autohandler:170
 msgid "Your username or password is incorrect"
 msgstr "您的帳號或密碼有誤"
 
-#: html/Admin/Elements/ModifyUser:83 html/Admin/Users/Modify.html:143 html/User/Prefs.html:95 html/Work/Preferences/Info:85
+#: html/Admin/Elements/ModifyUser:83 html/Admin/Users/Modify.html:143 html/User/Prefs.html:130 html/Work/Preferences/Info:87
 msgid "Zip"
 msgstr "郵��號"
 
@@ -6145,6 +6397,10 @@ msgstr "�期"
 msgid "alert"
 msgstr "急訊"
 
+#: NOT FOUND IN SOURCE
+msgid "approving"
+msgstr "待簽核"
+
 #: html/User/Elements/DelegateRights:58
 #. ($right->PrincipalObj->Object->SelfDescription)
 msgid "as granted to %1"
@@ -6166,11 +6422,11 @@ msgstr "內容"
 msgid "content-type"
 msgstr "é¡žåž‹"
 
-#: lib/RT/Ticket_Overlay.pm:2295
+#: lib/RT/Ticket_Overlay.pm:2326
 msgid "correspondence (probably) not sent"
 msgstr "申請單回覆(�能)未�出"
 
-#: lib/RT/Ticket_Overlay.pm:2305
+#: lib/RT/Ticket_Overlay.pm:2336
 msgid "correspondence sent"
 msgstr "申請單回覆已�出"
 
@@ -6178,7 +6434,7 @@ msgstr "申請單回覆已�出"
 msgid "critical"
 msgstr "嚴�"
 
-#: html/Admin/Elements/ModifyQueue:62 html/Admin/Queues/Modify.html:76 html/Edit/Queues/Basic/Top:31 html/Edit/Queues/List:18 html/Work/Queues/List:11 lib/RT/Date.pm:319
+#: html/Admin/Elements/ModifyQueue:62 html/Admin/Queues/Modify.html:76 html/Edit/Queues/Basic/Top:34 html/Edit/Queues/List:32 html/Work/Queues/List:11 lib/RT/Date.pm:319
 msgid "days"
 msgstr "天"
 
@@ -6247,11 +6503,11 @@ msgstr "編號"
 msgid "info"
 msgstr "資訊"
 
-#: html/Elements/SelectBoolean:31 html/Elements/SelectCustomFieldOperator:37 html/Elements/SelectMatch:35 html/Search/Elements/PickRestriction:46 html/Search/Elements/PickRestriction:75 html/Search/Elements/PickRestriction:87 html/Work/Search/PickRestriction:27 html/Work/Search/PickRestriction:56 html/Work/Search/PickRestriction:69
+#: html/Elements/SelectBoolean:31 html/Elements/SelectCustomFieldOperator:37 html/Elements/SelectMatch:35 html/Search/Elements/PickRestriction:46 html/Search/Elements/PickRestriction:75 html/Search/Elements/PickRestriction:87 html/Work/Search/PickRestriction:27 html/Work/Search/PickRestriction:56 html/Work/Search/PickRestriction:75
 msgid "is"
 msgstr "是"
 
-#: html/Elements/SelectBoolean:35 html/Elements/SelectCustomFieldOperator:37 html/Elements/SelectMatch:36 html/Search/Elements/PickRestriction:47 html/Search/Elements/PickRestriction:76 html/Search/Elements/PickRestriction:88 html/Work/Search/PickRestriction:28 html/Work/Search/PickRestriction:57 html/Work/Search/PickRestriction:70
+#: html/Elements/SelectBoolean:35 html/Elements/SelectCustomFieldOperator:37 html/Elements/SelectMatch:36 html/Search/Elements/PickRestriction:47 html/Search/Elements/PickRestriction:76 html/Search/Elements/PickRestriction:88 html/Work/Search/PickRestriction:28 html/Work/Search/PickRestriction:57 html/Work/Search/PickRestriction:76
 msgid "isn't"
 msgstr "�是"
 
@@ -6287,11 +6543,15 @@ msgstr "月"
 msgid "new"
 msgstr "新建立"
 
+#: html/Admin/Elements/EditCustomFields:42
+msgid "no name"
+msgstr "沒有�稱"
+
 #: html/Admin/Elements/EditScrips:42
 msgid "no value"
 msgstr "沒有值"
 
-#: html/Admin/Elements/EditQueueWatchers:26 html/Edit/Groups/Member:40 html/Edit/Groups/Members/Add.html:17 html/Edit/Groups/Members/List:8 html/Edit/Queues/Basic/Top:50 html/Edit/Queues/List:18 html/Ticket/Elements/EditWatchers:27 html/Work/Delegates/Info:37 html/Work/Delegates/Info:48 html/Work/Overview/Info:31 html/Work/Queues/List:11 html/Work/Tickets/Elements/ShowBasics:27
+#: html/Admin/Elements/EditQueueWatchers:26 html/Edit/Groups/Member:40 html/Edit/Groups/Members/Add.html:17 html/Edit/Groups/Members/List:8 html/Edit/Queues/List:32 html/Ticket/Elements/EditWatchers:27 html/Work/Delegates/Info:37 html/Work/Delegates/Info:48 html/Work/Overview/Info:31 html/Work/Queues/List:11 html/Work/Tickets/Elements/EditWatchers:5 html/Work/Tickets/Elements/ShowAttachments:30 html/Work/Tickets/Elements/ShowBasics:27
 msgid "none"
 msgstr "ç„¡"
 
@@ -6333,11 +6593,11 @@ msgstr "表單 %1 %2"
 msgid "rejected"
 msgstr "已�回"
 
-#: html/Work/Elements/SelectSearch:21 lib/RT/Queue_Overlay.pm:60
+#: lib/RT/Queue_Overlay.pm:60
 msgid "resolved"
 msgstr "已處�"
 
-#: html/Edit/Global/Basic/Top:48
+#: html/Edit/Global/Basic/Top:53
 msgid "rtname"
 msgstr "伺�器�稱"
 
@@ -6363,16 +6623,21 @@ msgstr "系統群組 '%1'"
 msgid "the calling component did not specify why"
 msgstr "呼�元件未指明原因"
 
+#: lib/RT/URI/fsck_com_rt.pm:234
+#. ($self->Object->Id)
+msgid "ticket #%1"
+msgstr "申請單 #%1"
+
 #: lib/RT/Group_Overlay.pm:209
 #. ($self->Instance, $self->Type)
 msgid "ticket #%1 %2"
 msgstr "申請單 #%1 %2"
 
-#: html/Work/Elements/SelectSearch:27
+#: html/Work/Elements/SelectSearch:28
 msgid "till"
 msgstr "至"
 
-#: html/Edit/Elements/PickUsers:15 html/Edit/Global/Workflow/Condition:30 html/Edit/Users/Add.html:16 html/Edit/Users/Search.html:26 html/Work/Tickets/Cc:13
+#: html/Edit/Elements/PickUsers:15 html/Edit/Global/Workflow/Condition:31 html/Edit/Users/Add.html:16 html/Edit/Users/Search.html:26 html/Work/Tickets/Cc:13
 msgid "to"
 msgstr "到"
 
@@ -6385,7 +6650,7 @@ msgstr "真"
 msgid "undescribed group %1"
 msgstr "沒有�述的群組 %1"
 
-#: html/Work/Elements/SelectSearch:19
+#: NOT FOUND IN SOURCE
 msgid "unresolved"
 msgstr "未處�"
 
@@ -6410,7 +6675,3 @@ msgstr "範本：%1"
 msgid "years"
 msgstr "å¹´"
 
-#: lib/RT/Date.pm:331
-msgid "approving"
-msgstr "待簽核"
-
diff --git a/rt/lib/RT/Interface/Email.pm b/rt/lib/RT/Interface/Email.pm
index bc1a55da2..241f5f35c 100755
--- a/rt/lib/RT/Interface/Email.pm
+++ b/rt/lib/RT/Interface/Email.pm
@@ -27,14 +27,14 @@ use strict;
 use Mail::Address;
 use MIME::Entity;
 use RT::EmailParser;
-
+use File::Temp;
 
 BEGIN {
     use Exporter ();
     use vars qw ($VERSION  @ISA @EXPORT @EXPORT_OK %EXPORT_TAGS);
     
     # set the version for version checking
-    $VERSION = do { my @r = (q$Revision: 1.1.1.1 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
+    $VERSION = do { my @r = (q$Revision: 1.1.1.2 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
     
     @ISA         = qw(Exporter);
     
@@ -153,6 +153,7 @@ sub MailError {
 		Subject => 'There has been an error',
 		Explanation => 'Unexplained error',
 		MIMEObj => undef,
+        Attach => undef,
 		LogLevel => 'crit',
 		@_);
 
@@ -175,7 +176,13 @@ sub MailError {
         $mimeobj->sync_headers();
         $entity->add_part($mimeobj);
     }
-    
+   
+    if ($args{'Attach'}) {
+        $entity->attach(Data => $args{'Attach'}, Type => 'message/rfc822');
+
+    }
+
+ 
     if ($RT::MailCommand eq 'sendmailpipe') {
         open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments") || return(0);
         print MAIL $entity->as_string;
@@ -194,12 +201,6 @@ sub CreateUser {
     my ($Username, $Address, $Name, $ErrorsTo, $entity) = @_;
     my $NewUser = RT::User->new($RT::SystemUser);
 
-    # This data is tainted by some Very Broken mailers.
-    # (Sometimes they send raw ISO 8859-1 data here. fear that.
-    require Encode;
-    $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username;
-    $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name;
-    
     my ($Val, $Message) = 
       $NewUser->Create(Name => ($Username || $Address),
                        EmailAddress => $Address,
@@ -361,36 +362,108 @@ sub ParseAddressFromHeader{
 
 
 
-=head2 Gateway
+=head2 Gateway ARGSREF
+
+
+Takes parameters:
+
+    action
+    queue
+    message
+
 
 This performs all the "guts" of the mail rt-mailgate program, and is
 designed to be called from the web interface with a message, user
 object, and so on.
 
+Returns:
+
+    An array of:
+    
+    (status code, message, optional ticket object)
+
+    status code is a numeric value.
+
+    for temporary failures, status code should be -75
+
+    for permanent failures which are handled by RT, status code should be 0
+    
+    for succces, the status code should be 1
+
+
+
 =cut
 
 sub Gateway {
-    my %args = ( message => undef,
-                 queue   => 1,
-                 action  => 'correspond',
-                 ticket  => undef,
-                 @_ );
+    my $argsref = shift;
+
+    my %args = %$argsref;
+
+    # Set some reasonable defaults
+    $args{'action'} = 'correspond' unless ( $args{'action'} );
+    $args{'queue'}  = '1'          unless ( $args{'queue'} );
 
     # Validate the action
     unless ( $args{'action'} =~ /^(comment|correspond|action)$/ ) {
 
         # Can't safely loc this. What object do we loc around?
-        return ( 0, "Invalid 'action' parameter", undef );
+        $RT::Logger->crit("Mail gateway called with an invalid action paramenter '".$args{'action'}."' for queue '".$args{'queue'}."'");
+
+        return ( -75, "Invalid 'action' parameter", undef );
     }
 
     my $parser = RT::EmailParser->new();
-    $parser->ParseMIMEEntityFromScalar( $args{'message'} );
+    my ( $fh, $temp_file );
+    for ( 1 .. 10 ) {
+
+        # on NFS and NTFS, it is possible that tempfile() conflicts
+        # with other processes, causing a race condition. we try to
+        # accommodate this by pausing and retrying.
+        last if ( $fh, $temp_file ) = eval { File::Temp::tempfile(undef, UNLINK => 0) };
+        sleep 1;
+    }
+    if ($fh) {
+        binmode $fh;    #thank you, windows
+        $fh->autoflush(1);
+        print $fh $args{'message'};
+        close($fh);
+
+        if ( -f $temp_file ) {
+            $parser->ParseMIMEEntityFromFile($temp_file);
+            File::Temp::unlink0( $fh, $temp_file );
+            if ($parser->Entity) {
+                delete $args{'message'};
+            }
+        }
+
+    }
+
+    #If for some reason we weren't able to parse the message using a temp file 
+    # try it with a scalar
+    if ($args{'message'}) {
+        $parser->ParseMIMEEntityFromScalar($args{'message'});
+
+    } 
+
+    if (!$parser->Entity()) {
+        MailError(
+            To          => $RT::OwnerEmail,
+            Subject     => "RT Bounce: Unparseable message",
+            Explanation => "RT couldn't process the message below",
+            Attach     => $args{'message'}
+        );
+
+        return(0,"Failed to parse this message. Something is likely badly wrong with the message");
+    }
 
     my $Message = $parser->Entity();
-    my $head = $Message->head;
+    my $head    = $Message->head;
 
     my ( $CurrentUser, $AuthStat, $status, $error );
 
+    # Initalize AuthStat so comparisons work correctly
+    $AuthStat = -9999999;
+
     my $ErrorsTo = ParseErrorsToAddressFromHead($head);
 
     my $MessageId = $head->get('Message-Id')
@@ -400,37 +473,31 @@ sub Gateway {
     my $Subject = $head->get('Subject') || '';
     chomp $Subject;
 
-
     $args{'ticket'} ||= $parser->ParseTicketId($Subject);
 
     my $SystemTicket;
-    if ($args{'ticket'} ) {
+    if ( $args{'ticket'} ) {
         $SystemTicket = RT::Ticket->new($RT::SystemUser);
-        $SystemTicket->Load($args{'ticket'});
+        $SystemTicket->Load( $args{'ticket'} );
     }
 
     #Set up a queue object
     my $SystemQueueObj = RT::Queue->new($RT::SystemUser);
     $SystemQueueObj->Load( $args{'queue'} );
 
-
     # We can safely have no queue of we have a known-good ticket
     unless ( $args{'ticket'} || $SystemQueueObj->id ) {
-        MailError(
-                 To          => $RT::OwnerEmail,
-                 Subject     => "RT Bounce: $Subject",
-                 Explanation => "RT couldn't find the queue: " . $args{'queue'},
-                 MIMEObj     => $Message );
-        return ( 0, "RT couldn't find the queue: " . $args{'queue'}, undef );
+        return ( -75, "RT couldn't find the queue: " . $args{'queue'}, undef );
     }
 
     # Authentication Level
-    # -1 - Get out.  this user has been explicitly declined 
+    # -1 - Get out.  this user has been explicitly declined
     # 0 - User may not do anything (Not used at the moment)
     # 1 - Normal user
     # 2 - User is allowed to specify status updates etc. a la enhanced-mailgate
 
-    push @RT::MailPlugins, "Auth::MailFrom"   unless @RT::MailPlugins;
+    push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
+
     # Since this needs loading, no matter what
 
     for (@RT::MailPlugins) {
@@ -453,35 +520,59 @@ sub Gateway {
             }
         }
 
-        ( $CurrentUser, $NewAuthStat ) = $Code->( Message     => $Message,
-                                                  CurrentUser => $CurrentUser,
-                                                  AuthLevel   => $AuthStat,
-                                                  Action => $args{'action'},
-                                                  Ticket => $SystemTicket,
-                                                  Queue  => $SystemQueueObj );
+        ( $CurrentUser, $NewAuthStat ) = $Code->(
+            Message     => $Message,
+            CurrentUser => $CurrentUser,
+            AuthLevel   => $AuthStat,
+            Action      => $args{'action'},
+            Ticket      => $SystemTicket,
+            Queue       => $SystemQueueObj
+        );
+
+        # If a module returns a "-1" then we discard the ticket, so.
+        $AuthStat = -1 if $NewAuthStat == -1;
 
         # You get the highest level of authentication you were assigned.
-        last if $AuthStat == -1;
         $AuthStat = $NewAuthStat if $NewAuthStat > $AuthStat;
+        last if $AuthStat == -1;
     }
 
     # {{{ If authentication fails and no new user was created, get out.
     if ( !$CurrentUser or !$CurrentUser->Id or $AuthStat == -1 ) {
 
         # If the plugins refused to create one, they lose.
-        MailError(
-            Subject     => "Could not load a valid user",
-            Explanation => <<EOT,
+        unless ( $AuthStat == -1 ) {
+
+            # Notify the RT Admin of the failure.
+            # XXX Should this be configurable?
+            MailError(
+                To          => $RT::OwnerEmail,
+                Subject     => "Could not load a valid user",
+                Explanation => <<EOT,
 RT could not load a valid user, and RT's configuration does not allow
-for the creation of a new user for your email.
+for the creation of a new user for this email ($ErrorsTo).
 
-Your RT administrator needs to grant 'Everyone' the right 'CreateTicket'
-for this queue.
+You might need to grant 'Everyone' the right 'CreateTicket' for the
+queue @{[$args{'queue'}]}.
 
 EOT
-            MIMEObj  => $Message,
-            LogLevel => 'error' )
-          unless $AuthStat == -1;
+                MIMEObj  => $Message,
+                LogLevel => 'error'
+            );
+
+            # Also notify the requestor that his request has been dropped.
+            MailError(
+                To          => $ErrorsTo,
+                Subject     => "Could not load a valid user",
+                Explanation => <<EOT,
+RT could not load a valid user, and RT's configuration does not allow
+for the creation of a new user for your email.
+
+EOT
+                MIMEObj  => $Message,
+                LogLevel => 'error'
+            );
+        }
         return ( 0, "Could not load a valid user", undef );
     }
 
@@ -508,10 +599,11 @@ EOT
     # {{{ Drop it if it's disallowed
     if ( $AuthStat == 0 ) {
         MailError(
-             To          => $ErrorsTo,
-             Subject     => "Permission Denied",
-             Explanation => "You do not have permission to communicate with RT",
-             MIMEObj     => $Message );
+            To          => $ErrorsTo,
+            Subject     => "Permission Denied",
+            Explanation => "You do not have permission to communicate with RT",
+            MIMEObj     => $Message
+        );
     }
 
     # }}}
@@ -523,10 +615,12 @@ EOT
 
         #Should we mail it to RTOwner?
         if ($RT::LoopsToRTOwner) {
-            MailError( To          => $RT::OwnerEmail,
-                       Subject     => "RT Bounce: $Subject",
-                       Explanation => "RT thinks this message may be a bounce",
-                       MIMEObj     => $Message );
+            MailError(
+                To          => $RT::OwnerEmail,
+                Subject     => "RT Bounce: $Subject",
+                Explanation => "RT thinks this message may be a bounce",
+                MIMEObj     => $Message
+            );
 
             #Do we actually want to store it?
             return ( 0, "Message Bounced", undef ) unless ($RT::StoreLoops);
@@ -538,8 +632,10 @@ EOT
     # {{{ Squelch replies if necessary
     # Don't let the user stuff the RT-Squelch-Replies-To header.
     if ( $head->get('RT-Squelch-Replies-To') ) {
-        $head->add( 'RT-Relocated-Squelch-Replies-To',
-                    $head->get('RT-Squelch-Replies-To') );
+        $head->add(
+            'RT-Relocated-Squelch-Replies-To',
+            $head->get('RT-Squelch-Replies-To')
+        );
         $head->delete('RT-Squelch-Replies-To');
     }
 
@@ -564,22 +660,27 @@ EOT
         my @Requestors = ( $CurrentUser->id );
 
         if ($RT::ParseNewMessageForTicketCcs) {
-            @Cc = ParseCcAddressesFromHead( Head        => $head,
-                                            CurrentUser => $CurrentUser,
-                                            QueueObj    => $SystemQueueObj );
+            @Cc = ParseCcAddressesFromHead(
+                Head        => $head,
+                CurrentUser => $CurrentUser,
+                QueueObj    => $SystemQueueObj
+            );
         }
 
         my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
-                                                      Queue     => $SystemQueueObj->Id,
-                                                      Subject   => $Subject,
-                                                      Requestor => \@Requestors,
-                                                      Cc        => \@Cc,
-                                                      MIMEObj   => $Message );
+            Queue     => $SystemQueueObj->Id,
+            Subject   => $Subject,
+            Requestor => \@Requestors,
+            Cc        => \@Cc,
+            MIMEObj   => $Message
+        );
         if ( $id == 0 ) {
-            MailError( To          => $ErrorsTo,
-                       Subject     => "Ticket creation failed",
-                       Explanation => $ErrStr,
-                       MIMEObj     => $Message );
+            MailError(
+                To          => $ErrorsTo,
+                Subject     => "Ticket creation failed",
+                Explanation => $ErrStr,
+                MIMEObj     => $Message
+            );
             $RT::Logger->error("Create failed: $id / $Transaction / $ErrStr ");
             return ( 0, "Ticket creation failed", $Ticket );
         }
@@ -591,15 +692,17 @@ EOT
 
     #   If the action is comment, add a comment.
     elsif ( $args{'action'} =~ /^(comment|correspond)$/i ) {
-        $Ticket->Load($args{'ticket'});
+        $Ticket->Load( $args{'ticket'} );
         unless ( $Ticket->Id ) {
-            my $message = "Could not find a ticket with id ".$args{'ticket'};
-            MailError( To          => $ErrorsTo,
-                     Subject     => "Message not recorded",
-                     Explanation => $message,
-                     MIMEObj     => $Message );
-
-            return ( 0, $message);
+            my $message = "Could not find a ticket with id " . $args{'ticket'};
+            MailError(
+                To          => $ErrorsTo,
+                Subject     => "Message not recorded",
+                Explanation => $message,
+                MIMEObj     => $Message
+            );
+
+            return ( 0, $message );
         }
 
         my ( $status, $msg );
@@ -612,10 +715,12 @@ EOT
         unless ($status) {
 
             #Warn the sender that we couldn't actually submit the comment.
-            MailError( To          => $ErrorsTo,
-                       Subject     => "Message not recorded",
-                       Explanation => $msg,
-                       MIMEObj     => $Message );
+            MailError(
+                To          => $ErrorsTo,
+                Subject     => "Message not recorded",
+                Explanation => $msg,
+                MIMEObj     => $Message
+            );
             return ( 0, "Message not recorded", $Ticket );
         }
     }
@@ -623,21 +728,28 @@ EOT
     else {
 
         #Return mail to the sender with an error
-        MailError( To          => $ErrorsTo,
-                   Subject     => "RT Configuration error",
-                   Explanation => "'"
-                     . $args{'action'}
-                     . "' not a recognized action."
-                     . " Your RT administrator has misconfigured "
-                     . "the mail aliases which invoke RT",
-                   MIMEObj => $Message );
+        MailError(
+            To          => $ErrorsTo,
+            Subject     => "RT Configuration error",
+            Explanation => "'"
+              . $args{'action'}
+              . "' not a recognized action."
+              . " Your RT administrator has misconfigured "
+              . "the mail aliases which invoke RT",
+            MIMEObj => $Message
+        );
         $RT::Logger->crit( $args{'action'} . " type unknown for $MessageId" );
-        return ( 0, "Configuration error: " . $args{'action'} . " not a recognized action", $Ticket );
+        return (
+            -75,
+            "Configuration error: "
+              . $args{'action'}
+              . " not a recognized action",
+            $Ticket
+        );
 
     }
 
-
-return ( 1, "Success", $Ticket );
+    return ( 1, "Success", $Ticket );
 }
 
 eval "require RT::Interface::Email_Vendor";
diff --git a/rt/lib/RT/Interface/REST.pm b/rt/lib/RT/Interface/REST.pm
new file mode 100644
index 000000000..1ec4f21f9
--- /dev/null
+++ b/rt/lib/RT/Interface/REST.pm
@@ -0,0 +1,252 @@
+# BEGIN LICENSE BLOCK
+# 
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# 
+# (Except where explictly superceded by other copyright notices)
+# 
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+# 
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+# 
+# Unless otherwise specified, all modifications, corrections or
+# extensions to this work which alter its source code become the
+# property of Best Practical Solutions, LLC when submitted for
+# inclusion in the work.
+# 
+# 
+# END LICENSE BLOCK
+# lib/RT/Interface/REST.pm
+#
+
+package RT::Interface::REST;
+use strict;
+use RT;
+
+BEGIN {
+    use Exporter ();
+    use vars qw($VERSION @ISA @EXPORT);
+
+    $VERSION = do { my @r = (q$Revision: 1.1 $ =~ /\d+/g); sprintf "%d."."%02d"x$#r, @r };
+
+    @ISA = qw(Exporter);
+    @EXPORT = qw(expand_list form_parse form_compose vpush vsplit);
+}
+
+my $field = '[a-zA-Z][a-zA-Z0-9_-]*';
+
+sub expand_list {
+    my ($list) = @_;
+    my ($elt, @elts, %elts);
+
+    foreach $elt (split /,/, $list) {
+        if ($elt =~ /^(\d+)-(\d+)$/) { push @elts, ($1..$2) }
+        else                         { push @elts, $elt }
+    }
+
+    @elts{@elts}=();
+    return sort {$a<=>$b} keys %elts;
+}
+
+# Returns a reference to an array of parsed forms.
+sub form_parse {
+    my $state = 0;
+    my @forms = ();
+    my @lines = split /\n/, $_[0];
+    my ($c, $o, $k, $e) = ("", [], {}, "");
+
+    LINE:
+    while (@lines) {
+        my $line = shift @lines;
+
+        next LINE if $line eq '';
+
+        if ($line eq '--') {
+            # We reached the end of one form. We'll ignore it if it was
+            # empty, and store it otherwise, errors and all.
+            if ($e || $c || @$o) {
+                push @forms, [ $c, $o, $k, $e ];
+                $c = ""; $o = []; $k = {}; $e = "";
+            }
+            $state = 0;
+        }
+        elsif ($state != -1) {
+            if ($state == 0 && $line =~ /^#/) {
+                # Read an optional block of comments (only) at the start
+                # of the form.
+                $state = 1;
+                $c = $line;
+                while (@lines && $lines[0] =~ /^#/) {
+                    $c .= "\n".shift @lines;
+                }
+                $c .= "\n";
+            }
+            elsif ($state <= 1 && $line =~ /^($field):(?:\s+(.*))?$/) {
+                # Read a field: value specification.
+                my $f  = $1;
+                my @v  = ($2 || ());
+
+                # Read continuation lines, if any.
+                while (@lines && ($lines[0] eq '' || $lines[0] =~ /^\s+/)) {
+                    push @v, shift @lines;
+                }
+                pop @v while (@v && $v[-1] eq '');
+
+                # Strip longest common leading indent from text.
+                my ($ws, $ls) = ("");
+                foreach $ls (map {/^(\s+)/} @v[1..$#v]) {
+                    $ws = $ls if (!$ws || length($ls) < length($ws));
+                }
+                s/^$ws// foreach @v;
+
+                push(@$o, $f) unless exists $k->{$f};
+                vpush($k, $f, join("\n", @v));
+
+                $state = 1;
+            }
+            elsif ($line !~ /^#/) {
+                # We've found a syntax error, so we'll reconstruct the
+                # form parsed thus far, and add an error marker. (>>)
+                $state = -1;
+                $e = form_compose([[ "", $o, $k, "" ]]);
+                $e.= $line =~ /^>>/ ? "$line\n" : ">> $line\n";
+            }
+        }
+        else {
+            # We saw a syntax error earlier, so we'll accumulate the
+            # contents of this form until the end.
+            $e .= "$line\n";
+        }
+    }
+    push(@forms, [ $c, $o, $k, $e ]) if ($e || $c || @$o);
+
+    my $l;
+    foreach $l (keys %$k) {
+        $k->{$l} = vsplit($k->{$l}) if (ref $k->{$l} eq 'ARRAY');
+    }
+
+    return \@forms;
+}
+
+# Returns text representing a set of forms.
+sub form_compose {
+    my ($forms) = @_;
+    my (@text, $form);
+
+    foreach $form (@$forms) {
+        my ($c, $o, $k, $e) = @$form;
+        my $text = "";
+
+        if ($c) {
+            $c =~ s/\n*$/\n/;
+            $text = "$c\n";
+        }
+        if ($e) {
+            $text .= $e;
+        }
+        elsif ($o) {
+            my (@lines, $key);
+
+            foreach $key (@$o) {
+                my ($line, $sp, $v);
+                my @values = (ref $k->{$key} eq 'ARRAY') ?
+                               @{ $k->{$key} } :
+                                  $k->{$key};
+
+                $sp = " "x(length("$key: "));
+                $sp = " "x4 if length($sp) > 16;
+
+                foreach $v (@values) {
+                    if ($v =~ /\n/) {
+                        $v =~ s/^/$sp/gm;
+                        $v =~ s/^$sp//;
+
+                        if ($line) {
+                            push @lines, "$line\n\n";
+                            $line = "";
+                        }
+                        elsif (@lines && $lines[-1] !~ /\n\n$/) {
+                            $lines[-1] .= "\n";
+                        }
+                        push @lines, "$key: $v\n\n";
+                    }
+                    elsif ($line &&
+                           length($line)+length($v)-rindex($line, "\n") >= 70)
+                    {
+                        $line .= ",\n$sp$v";
+                    }
+                    else {
+                        $line = $line ? "$line, $v" : "$key: $v";
+                    }
+                }
+
+                $line = "$key:" unless @values;
+                if ($line) {
+                    if ($line =~ /\n/) {
+                        if (@lines && $lines[-1] !~ /\n\n$/) {
+                            $lines[-1] .= "\n";
+                        }
+                        $line .= "\n";
+                    }
+                    push @lines, "$line\n";
+                }
+            }
+
+            $text .= join "", @lines;
+        }
+        else {
+            chomp $text;
+        }
+        push @text, $text;
+    }
+
+    return join "\n--\n\n", @text;
+}
+
+# Add a value to a (possibly multi-valued) hash key.
+sub vpush {
+    my ($hash, $key, $val) = @_;
+    my @val = ref $val eq 'ARRAY' ? @$val : $val;
+
+    if (exists $hash->{$key}) {
+        unless (ref $hash->{$key} eq 'ARRAY') {
+            my @v = $hash->{$key} ne '' ? $hash->{$key} : ();
+            $hash->{$key} = \@v;
+        }
+        push @{ $hash->{$key} }, @val;
+    }
+    else {
+        $hash->{$key} = $val;
+    }
+}
+
+# "Normalise" a hash key that's known to be multi-valued.
+sub vsplit {
+    my ($val) = @_;
+    my ($line, $word, @words);
+
+    foreach $line (map {split /\n/} (ref $val eq 'ARRAY') ? @$val : $val)
+    {
+        # XXX: This should become a real parser, à la Text::ParseWords.
+        $line =~ s/^\s+//;
+        $line =~ s/\s+$//;
+        push @words, split /\s*,\s*/, $line;
+    }
+
+    return \@words;
+}
+
+1;
+
+=head1 NAME
+
+  RT::Interface::REST - helper functions for the REST interface.
+
+=head1 SYNOPSIS
+
+  Only the REST should use this module.
diff --git a/rt/lib/RT/Interface/Web.pm b/rt/lib/RT/Interface/Web.pm
index 5097f54a4..8d66239be 100644
--- a/rt/lib/RT/Interface/Web.pm
+++ b/rt/lib/RT/Interface/Web.pm
@@ -68,6 +68,7 @@ sub NewApacheHandler {
         default_escape_flags => 'h',
         allow_globals        => [qw(%session)],
         data_dir => "$RT::MasonDataDir",
+        autoflush => 1,
         @_
     );
 
@@ -98,7 +99,8 @@ sub NewCGIHandler {
         ],
         data_dir => "$RT::MasonDataDir",
         default_escape_flags => 'h',
-        allow_globals        => [qw(%session)]
+        allow_globals        => [qw(%session)],
+        autoflush => 1,
     );
   
 
@@ -137,6 +139,60 @@ sub EscapeUTF8  {
 
 # }}}
 
+# {{{ WebCanonicalizeInfo
+
+=head2 WebCanonicalizeInfo();
+
+Different web servers set different environmental varibles. This
+function must return something suitable for REMOTE_USER. By default,
+just downcase $ENV{'REMOTE_USER'}
+
+=cut
+
+sub WebCanonicalizeInfo {
+    my $user;
+
+    if ( defined $ENV{'REMOTE_USER'} ) {
+	$user = lc ( $ENV{'REMOTE_USER'} ) if( length($ENV{'REMOTE_USER'}) );
+    }
+
+    return $user;
+}
+
+# }}}
+
+# {{{ WebExternalAutoInfo
+
+=head2 WebExternalAutoInfo($user);
+
+Returns a hash of user attributes, used when WebExternalAuto is set.
+
+=cut
+
+sub WebExternalAutoInfo {
+    my $user = shift;
+
+    my %user_info;
+
+    $user_info{'Privileged'} = 1;
+
+    if ($^O !~ /^(?:riscos|MacOS|MSWin32|dos|os2)$/) {
+	# Populate fields with information from Unix /etc/passwd
+
+	my ($comments, $realname) = (getpwnam($user))[5, 6];
+	$user_info{'Comments'} = $comments if defined $comments;
+	$user_info{'RealName'} = $realname if defined $realname;
+    }
+    elsif ($^O eq 'MSWin32' and eval 'use Net::AdminMisc; 1') {
+	# Populate fields with information from NT domain controller
+    }
+
+    # and return the wad of stuff
+    return {%user_info};
+}
+
+# }}}
+
 
 package HTML::Mason::Commands;
 use strict;
@@ -160,10 +216,13 @@ sub loc {
         UNIVERSAL::can($session{'CurrentUser'}, 'loc')){
         return($session{'CurrentUser'}->loc(@_));
     }
-    else  {
-        my $u = RT::CurrentUser->new($RT::SystemUser);
+    elsif ( my $u = eval { RT::CurrentUser->new($RT::SystemUser->Id) } ) {
         return ($u->loc(@_));
     }
+    else {
+	# pathetic case -- SystemUser is gone.
+	return $_[0];
+    }
 }
 
 # }}}
@@ -189,7 +248,7 @@ sub loc_fuzzy {
         return($session{'CurrentUser'}->loc_fuzzy($msg));
     }
     else  {
-        my $u = RT::CurrentUser->new($RT::SystemUser);
+        my $u = RT::CurrentUser->new($RT::SystemUser->Id);
         return ($u->loc_fuzzy($msg));
     }
 }
@@ -365,7 +424,8 @@ sub ProcessUpdateMessage {
     );
 
     #Make the update content have no 'weird' newlines in it
-    if ( $args{ARGSRef}->{'UpdateContent'} ) {
+    if ( $args{ARGSRef}->{'UpdateContent'} ||
+	 $args{ARGSRef}->{'UpdateAttachments'}) {
 
         if (
             $args{ARGSRef}->{'UpdateSubject'} eq $args{'TicketObj'}->Subject() )
@@ -433,7 +493,8 @@ sub MakeMIMEEntity {
         Cc                  => undef,
         Body                => undef,
         AttachmentFieldName => undef,
-        map Encode::encode_utf8($_), @_,
+#        map Encode::encode_utf8($_), @_,
+        @_,
     );
 
     #Make the update content have no 'weird' newlines in it
@@ -449,6 +510,7 @@ sub MakeMIMEEntity {
             Subject => $args{'Subject'} || "",
             From    => $args{'From'},
             Cc      => $args{'Cc'},
+            Charset => 'utf8',
             Data    => [ $args{'Body'} ]
         );
     }
@@ -463,7 +525,14 @@ sub MakeMIMEEntity {
 
     #foreach my $filehandle (@filenames) {
 
-    my ( $fh, $temp_file ) = tempfile();
+    my ( $fh, $temp_file );
+    for ( 1 .. 10 ) {
+        # on NFS and NTFS, it is possible that tempfile() conflicts
+        # with other processes, causing a race condition. we try to
+        # accommodate this by pausing and retrying.
+        last if ($fh, $temp_file) = eval { tempfile() };
+        sleep 1;
+    }
 
     binmode $fh;    #thank you, windows
     my ($buffer);
@@ -481,7 +550,7 @@ sub MakeMIMEEntity {
 
     $Message->attach(
         Path     => $temp_file,
-        Filename => $filename,
+        Filename => Encode::decode_utf8($filename),
         Type     => $uploadinfo->{'Content-Type'},
     );
     close($fh);
@@ -594,13 +663,13 @@ sub ProcessSearchQuery {
 
     # }}}
     # {{{ Limit requestor email
+     if ( $args{ARGS}->{'ValueOfWatcherRole'} ne '' ) {
+         $session{'tickets'}->LimitWatcher(
+             TYPE     => $args{ARGS}->{'WatcherRole'},
+             VALUE    => $args{ARGS}->{'ValueOfWatcherRole'},
+             OPERATOR => $args{ARGS}->{'WatcherRoleOp'},
 
-    if ( $args{ARGS}->{'ValueOfRequestor'} ne '' ) {
-        my $alias = $session{'tickets'}->LimitRequestor(
-            VALUE    => $args{ARGS}->{'ValueOfRequestor'},
-            OPERATOR => $args{ARGS}->{'RequestorOp'},
         );
-
     }
 
     # }}}
@@ -780,17 +849,13 @@ sub ProcessACLChanges {
 
             my $obj;
 
-            if ($object_type eq 'RT::Queue') {
-                $obj = RT::Queue->new($session{'CurrentUser'});
-                $obj->Load($object_id);      
-            } elsif ($object_type eq 'RT::Group') {
-                $obj = RT::Group->new($session{'CurrentUser'});
-                $obj->Load($object_id);      
-
-            } elsif ($object_type eq 'RT::System') {
+             if ($object_type eq 'RT::System') {
                 $obj = $RT::System;
+	    } elsif ($RT::ACE::OBJECT_TYPES{$object_type}) {
+                $obj = $object_type->new($session{'CurrentUser'});
+                $obj->Load($object_id);      
             } else {
-                push (@results, loc("System Error").
+                push (@results, loc("System Error"). ': '.
                                 loc("Rights could not be granted for [_1]", $object_type));
                 next;
             }
@@ -813,17 +878,14 @@ sub ProcessACLChanges {
             next unless ($right);
             my $obj;
 
-            if ($object_type eq 'RT::Queue') {
-                $obj = RT::Queue->new($session{'CurrentUser'});
-                $obj->Load($object_id);      
-            } elsif ($object_type eq 'RT::Group') {
-                $obj = RT::Group->new($session{'CurrentUser'});
-                $obj->Load($object_id);      
-
-            } elsif ($object_type eq 'RT::System') {
+             if ($object_type eq 'RT::System') {
                 $obj = $RT::System;
+	    } elsif ($RT::ACE::OBJECT_TYPES{$object_type}) {
+                $obj = $object_type->new($session{'CurrentUser'});
+                $obj->Load($object_id);      
             } else {
-                push (@results, loc("System Error").
+		die;
+                push (@results, loc("System Error"). ': '.
                                 loc("Rights could not be revoked for [_1]", $object_type));
                 next;
             }
@@ -953,6 +1015,17 @@ sub ProcessCustomFieldUpdates {
         my ( $err, $msg ) = $Object->DeleteValue($id);
         push ( @results, $msg );
     }
+
+    my $vals = $Object->Values();
+    while (my $cfv = $vals->Next()) {
+        if (my $so = $ARGSRef->{ 'CustomField-' . $Object->Id . '-SortOrder' . $cfv->Id }) {
+            if ($cfv->SortOrder != $so) {
+                my ( $err, $msg ) = $cfv->SetSortOrder($so);
+                push ( @results, $msg );
+            }
+        }
+    }
+
     return (@results);
 }
 
@@ -1050,8 +1123,11 @@ sub ProcessTicketCustomFieldUpdates {
 
     # For each of those tickets
     foreach my $tick ( keys %custom_fields_to_mod ) {
-        my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
-        $Ticket->Load($tick);
+        my $Ticket = $args{'TicketObj'};
+	if (!$Ticket or $Ticket->id != $tick) {
+	    $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
+	    $Ticket->Load($tick);
+	}
 
         # For each custom field  
         foreach my $cf ( keys %{ $custom_fields_to_mod{$tick} } ) {
@@ -1074,10 +1150,10 @@ sub ProcessTicketCustomFieldUpdates {
                 my @values =
                   ( ref( $ARGSRef->{$arg} ) eq 'ARRAY' ) 
                   ? @{ $ARGSRef->{$arg} }
-                  : ( $ARGSRef->{$arg} );
+                  : split /\n/, $ARGSRef->{$arg} ;
                 if ( ( $arg =~ /-AddValue$/ ) || ( $arg =~ /-Value$/ ) ) {
                     foreach my $value (@values) {
-                        next unless ($value);
+                        next unless length($value);
                         my ( $val, $msg ) = $Ticket->AddCustomFieldValue(
                             Field => $cf,
                             Value => $value
@@ -1087,7 +1163,7 @@ sub ProcessTicketCustomFieldUpdates {
                 }
                 elsif ( $arg =~ /-DeleteValues$/ ) {
                     foreach my $value (@values) {
-                        next unless ($value);
+                        next unless length($value);
                         my ( $val, $msg ) = $Ticket->DeleteCustomFieldValue(
                             Field => $cf,
                             Value => $value
@@ -1100,7 +1176,7 @@ sub ProcessTicketCustomFieldUpdates {
 
                     my %values_hash;
                     foreach my $value (@values) {
-                        next unless ($value);
+                        next unless length($value);
 
                         # build up a hash of values that the new set has
                         $values_hash{$value} = 1;
diff --git a/rt/lib/RT/Principal_Overlay.pm b/rt/lib/RT/Principal_Overlay.pm
index d2782b730..b788e36c4 100644
--- a/rt/lib/RT/Principal_Overlay.pm
+++ b/rt/lib/RT/Principal_Overlay.pm
@@ -348,6 +348,12 @@ sub HasRight {
             next unless (UNIVERSAL::can($obj, 'id'));
             my $type = ref($obj);
             my $id = $obj->id;
+
+            unless ($id) {
+                use Carp;
+		Carp::cluck("Trying to check $type rights for an unspecified $type");
+                $RT::Logger->crit("Trying to check $type rights for an unspecified $type");
+            }
             push @look_at_objects, "(ACL.ObjectType = '$type' AND ACL.ObjectId = '$id')"; 
             }
 
@@ -385,7 +391,8 @@ sub HasRight {
     "AND ( (  ACL.PrincipalId = Principals.id AND ACL.PrincipalType = 'Group' AND ".
         "(Groups.Domain = 'SystemInternal' OR Groups.Domain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' OR Groups.Domain = 'Personal'))".
 
-        " ) LIMIT 1";
+        " ) ";
+        $self->_Handle->ApplyLimits(\$groups_query, 1); #only return one result
         
     my @roles;
     foreach my $object (@{$args{'EquivObjects'}}) { 
@@ -397,7 +404,8 @@ sub HasRight {
     if (@roles) {
 	 $roles_query = $query_base . "AND ".
             " ( (".join (' OR ', @roles)." ) ".  
-        " AND Groups.Type = ACL.PrincipalType AND Groups.Id = Principals.id AND Principals.PrincipalType = 'Group') LIMIT 1";
+        " AND Groups.Type = ACL.PrincipalType AND Groups.Id = Principals.id AND Principals.PrincipalType = 'Group') "; 
+        $self->_Handle->ApplyLimits(\$roles_query, 1); #only return one result
 
    }
 
@@ -461,7 +469,18 @@ sub _RolesForObject {
     my $self = shift;
     my $type = shift;
     my $id = shift;
-    my $clause = "(Groups.Domain = '".$type."-Role' AND Groups.Instance = '" . $id. "') ";
+
+    unless ($id) {
+	$id = '0';
+   }
+
+   # This should never be true.
+   unless ($id =~ /^\d+$/) {
+	$RT::Logger->crit("RT::Prinicipal::_RolesForObject called with type $type and a non-integer id: '$id'");
+	$id = "'$id'";
+   }
+
+    my $clause = "(Groups.Domain = '".$type."-Role' AND Groups.Instance = $id) ";
 
     return($clause);
 }
diff --git a/rt/lib/RT/Queue_Overlay.pm b/rt/lib/RT/Queue_Overlay.pm
index 4eb265f2a..fcc185b10 100644
--- a/rt/lib/RT/Queue_Overlay.pm
+++ b/rt/lib/RT/Queue_Overlay.pm
@@ -327,7 +327,7 @@ sub Load {
         $self->SUPER::LoadById($identifier);
     }
     else {
-        $self->LoadByCol( "Name", $identifier );
+        $self->LoadByCols( Name => $identifier );
     }
 
     return ( $self->Id );
@@ -866,8 +866,11 @@ sub IsWatcher {
 
     my $principal = RT::Principal->new($self->CurrentUser);
     $principal->Load($args{'PrincipalId'});
+    unless ($principal->Id) {
+        return (undef);
+    }
 
-    return ($group->HasMember($principal));
+    return ($group->HasMemberRecursively($principal));
 }
 
 # }}}
diff --git a/rt/lib/RT/Record.pm b/rt/lib/RT/Record.pm
index 6962221ea..7a8690618 100755
--- a/rt/lib/RT/Record.pm
+++ b/rt/lib/RT/Record.pm
@@ -211,7 +211,10 @@ sub LoadByCols {
                 $newhash{$key} = $hash{$key};
             }
             else {
-                $newhash{ "lower(" . $key . ")" } = lc( $hash{$key} );
+                my ($op, $val);
+                ($key, $op, $val) = $self->_Handle->_MakeClauseCaseInsensitive($key, '=', $hash{$key});
+                $newhash{$key}->{operator} = $op;
+                $newhash{$key}->{value} = $val;
             }
         }
 
diff --git a/rt/lib/RT/ScripAction_Overlay.pm b/rt/lib/RT/ScripAction_Overlay.pm
index e2b018aaf..e75987135 100644
--- a/rt/lib/RT/ScripAction_Overlay.pm
+++ b/rt/lib/RT/ScripAction_Overlay.pm
@@ -48,6 +48,7 @@ ok (require RT::ScripAction);
 
 use strict;
 no warnings qw(redefine);
+use RT::Template;
 
 # {{{  sub _Init 
 sub _Init  {
@@ -135,6 +136,8 @@ sub LoadAction  {
     my %args = ( TransactionObj => undef,
 		 TicketObj => undef,
 		 @_ );
+
+    $self->{_TicketObj} = $args{TicketObj};
     
     #TODO: Put this in an eval  
     $self->ExecModule =~ /^(\w+)$/;
@@ -164,14 +167,26 @@ Return this action\'s template object
 sub TemplateObj {
     my $self = shift;
     return undef unless $self->{Template};
-    if (!$self->{'TemplateObj'})  {
-	require RT::Template;
-	$self->{'TemplateObj'} = RT::Template->new($self->CurrentUser);
-	$self->{'TemplateObj'}->LoadById($self->{'Template'});
-	
+    if ( !$self->{'TemplateObj'} ) {
+        $self->{'TemplateObj'} = RT::Template->new( $self->CurrentUser );
+        $self->{'TemplateObj'}->LoadById( $self->{'Template'} );
+
+        if ( ( $self->{'TemplateObj'}->__Value('Queue') == 0 )
+            && $self->{'_TicketObj'} ) {
+            my $tmptemplate = RT::Template->new( $self->CurrentUser );
+            my ( $ok, $err ) = $tmptemplate->LoadQueueTemplate(
+                Queue => $self->{'_TicketObj'}->QueueObj->id,
+                Name  => $self->{'TemplateObj'}->Name);
+
+            if ( $tmptemplate->id ) {
+                # found the queue-specific template with the same name
+                $self->{'TemplateObj'} = $tmptemplate;
+            }
+        }
+
     }
-    
-    return ($self->{'TemplateObj'});
+
+    return ( $self->{'TemplateObj'} );
 }
 # }}}
 
@@ -206,6 +221,7 @@ sub Describe  {
 # {{{ sub DESTROY
 sub DESTROY {
     my $self=shift;
+    $self->{'_TicketObj'} = undef;
     $self->{'Action'} = undef;
     $self->{'TemplateObj'} = undef;
 }
diff --git a/rt/lib/RT/Scrip_Overlay.pm b/rt/lib/RT/Scrip_Overlay.pm
index 06462a9ac..4f6c735cc 100644
--- a/rt/lib/RT/Scrip_Overlay.pm
+++ b/rt/lib/RT/Scrip_Overlay.pm
@@ -142,19 +142,24 @@ sub Create {
 
     require RT::ScripAction;
     my $action = new RT::ScripAction( $self->CurrentUser );
-    $action->Load( $args{'ScripAction'} || '0' );
+    if ($args{'ScripAction'}) {
+        $action->Load( $args{'ScripAction'});
+    }
     return ( 0, $self->loc( "Action [_1] not found", $args{'ScripAction'} ) )
       unless $action->Id;
 
     require RT::Template;
     my $template = new RT::Template( $self->CurrentUser );
-    $template->Load( $args{'Template'}||'0' );
+    if ($args{'Template'} ) {
+        $template->Load( $args{'Template'});
+    }
     return ( 0, $self->loc('Template not found') ) unless $template->Id;
 
     require RT::ScripCondition;
     my $condition = new RT::ScripCondition( $self->CurrentUser );
-    $condition->Load( $args{'ScripCondition'}||'0' );
-
+    if ($args{'ScripCondition'} ) {
+        $condition->Load( $args{'ScripCondition'} );
+    }
     unless ( $condition->Id ) {
         return ( 0, $self->loc('Condition not found') );
     }
@@ -256,13 +261,16 @@ Retuns an RT::ScripCondition object with this Scrip's IsApplicable
 
 sub ConditionObj {
     my $self = shift;
-    
-    unless (defined $self->{'ScripConditionObj'})  {
-	require RT::ScripCondition;
-	$self->{'ScripConditionObj'} = RT::ScripCondition->new($self->CurrentUser);
-	$self->{'ScripConditionObj'}->Load($self->ScripCondition);
+
+    unless ( defined $self->{'ScripConditionObj'} ) {
+        require RT::ScripCondition;
+        $self->{'ScripConditionObj'} =
+          RT::ScripCondition->new( $self->CurrentUser );
+        if ( $self->ScripCondition ) {
+            $self->{'ScripConditionObj'}->Load( $self->ScripCondition );
+        }
     }
-    return ($self->{'ScripConditionObj'});
+    return ( $self->{'ScripConditionObj'} );
 }
 
 # }}}
diff --git a/rt/lib/RT/Scrips_Overlay.pm b/rt/lib/RT/Scrips_Overlay.pm
index 46e31c2a8..d20148084 100644
--- a/rt/lib/RT/Scrips_Overlay.pm
+++ b/rt/lib/RT/Scrips_Overlay.pm
@@ -129,5 +129,80 @@ sub Next {
 }
 # }}}
 
+sub Apply {
+    my ($self, %args) = @_;
+
+    #We're really going to need a non-acled ticket for the scrips to work
+    my ($TicketObj, $TransactionObj);
+
+    if ( ($TicketObj = $args{'TicketObj'}) ) {
+        $TicketObj->CurrentUser($self->CurrentUser);
+    }
+    else {
+        $TicketObj = RT::Ticket->new($self->CurrentUser);
+        $TicketObj->Load( $args{'Ticket'} )
+            || $RT::Logger->err("$self couldn't load ticket $args{'Ticket'}\n");
+    }
+
+    if ( ($TransactionObj = $args{'TransactionObj'}) ) {
+        $TransactionObj->CurrentUser($self->CurrentUser);
+    }
+    else {
+        $TransactionObj = RT::Transaction->new($self->CurrentUser);
+        $TransactionObj->Load( $args{'Transaction'} )
+            || $RT::Logger->err("$self couldn't load transaction $args{'Transaction'}\n");
+    }
+
+    # {{{ Deal with Scrips
+
+    $self->LimitToQueue( $TicketObj->QueueObj->Id )
+        ;                                  #Limit it to  $Ticket->QueueObj->Id
+    $self->LimitToGlobal()
+        unless $TicketObj->QueueObj->Disabled;    # or to "global"
+
+
+    $self->Limit(FIELD => "Stage", VALUE => $args{'Stage'});
+
+
+    my $ConditionsAlias = $self->NewAlias('ScripConditions');
+
+    $self->Join(
+        ALIAS1 => 'main',
+        FIELD1 => 'ScripCondition',
+        ALIAS2 => $ConditionsAlias,
+        FIELD2 => 'id'
+    );
+
+    #We only want things where the scrip applies to this sort of transaction
+    $self->Limit(
+        ALIAS           => $ConditionsAlias,
+        FIELD           => 'ApplicableTransTypes',
+        OPERATOR        => 'LIKE',
+        VALUE           => $args{'Type'},
+        ENTRYAGGREGATOR => 'OR',
+    ) if $args{'Type'};
+
+    # Or where the scrip applies to any transaction
+    $self->Limit(
+        ALIAS           => $ConditionsAlias,
+        FIELD           => 'ApplicableTransTypes',
+        OPERATOR        => 'LIKE',
+        VALUE           => "Any",
+        ENTRYAGGREGATOR => 'OR',
+    );
+
+    #Iterate through each script and check it's applicability.
+    while ( my $Scrip = $self->Next() ) {
+        $Scrip->Apply (TicketObj => $TicketObj,
+                        TransactionObj => $TransactionObj);
+    }
+
+    $TicketObj->CurrentUser( $TicketObj->OriginalUser );
+    $TransactionObj->CurrentUser( $TransactionObj->OriginalUser );
+
+    # }}}
+}
+
+
 1;
 
diff --git a/rt/lib/RT/StyleGuide.pod b/rt/lib/RT/StyleGuide.pod
new file mode 100644
index 000000000..95b2e3a15
--- /dev/null
+++ b/rt/lib/RT/StyleGuide.pod
@@ -0,0 +1,891 @@
+=head1 NAME
+
+RT::StyleGuide - RT Style Guide
+
+=head1 INTRODUCTION
+
+All code and documentation that is submitted to be included in the RT
+distribution should follow the style in this document.  This is not to
+try to stifle your creativity, but to make life easier for everybody who
+has to work with your code, and to aid those who are not quite sure how
+to do something.
+
+These conventions below apply to perl modules, web programs, and
+command-line programs, specifically, but also might apply to some
+degree to any Perl code written for use in RT.
+
+Note that these are all guidelines, not unbreakable rules.  If you have
+a really good need to break one of the rules herein, however, then it is
+best to ask on the B<rt-devel> mailing list first.
+
+Note that with much of this document, it is not so much the Right Way as
+it is Our Way.  We need to have conventions in order to make life easier
+for everyone.  So don't gripe, and just follow it, because you didn't
+get a good grade in "Plays Well With Others" in kindergarten and you
+want to make up for it now.
+
+If you have any questions, please ask us on the B<rt-devel> mailing list:
+
+	http://www.bestpractical.com/rt/lists.html
+
+We don't always follow this guide.  We are making changes throughout
+our code to be in line with it.  But just because we didn't do
+it yet, that is no excuse.  Do it anyway.  :-)
+
+This document is subject to change at the whims of the core RT team.
+We hope to add any significant changes at the bottom of the document.
+
+
+=head1 CODING PRINCIPLES
+
+=head2 Perl Version
+
+We code everything to perl 5.6.1. Some features require advanced unicode
+features in perl 5.8.0. It is acceptable that unicode features work only for 
+US-ASCII on perl 5.6.1. 
+
+
+=head2 Documentation
+
+All modules will be documented using the POD examples in the module
+boilerplate.  The function, purpose, use of the module will be
+explained, and each public API will be documented with name,
+description, inputs, outputs, side effects, etc.
+
+If an array or hash reference is returned, document the size of the
+array (including what each element is, as appropriate) and name each key
+in the hash.  For complex data structures, map out the structure as
+appropriate (e.g., name each field returned for each column from a DB
+call; yes, this means you shouldn't use "SELECT *", which you shouldn't
+use anyway).
+
+Also document what kind of data returned values are.  Is it an integer,
+a block of HTML, a boolean?
+
+All command-line program options will be documented using the
+boilerplate code for command-line programs, which doesn't yet exist.
+Each available function, switch, etc. should be documented, along
+with a statement of function, purpose, use of the program.  Do not
+use the same options as another program, for a different purpose.
+
+All web templates should be documented with a statement of function,
+purpose, and use in a mason comment block.
+
+Any external documents, and documentation for command-line programs and
+modules, should be written in POD, where appropriate. From there, they
+can be translated to many formats with the various pod2* translators. 
+Read the perlpod manpage before writing any POD, because although POD is
+not difficult, it is not what most people are used to.  It is not a
+regular markup language; it is just a way to make easy documentation
+for translating to other formats.  Read, and understand, the perlpod
+manpage, and ask us or someone else who knows if you have any questions.
+
+
+=head2 Version
+
+Our distribution versions use tuples, where the first number is the
+major revision, the second number is the version, and third
+number is the subversion.  Odd-numbered versions are development
+versions.  Examples:
+
+	1.0.0		First release of RT 1
+	1.0.1		Second release of RT 1.0
+	1.0.10		etc.
+	1.1.0		First development release of RT 1.2 (or 2.0)
+	2.0.0		First release of RT 2
+
+Versions can be modified with a hyphen followed by some text, for
+special versions, or to give extra information.  Examples:
+
+	2.0.0-pre1	Notes that this is not final, but preview
+
+In perl 5.6.0, you can have versions like C<v2.0.0>, but this is not
+allowed in previous versions of perl.  So to convert a tuple version
+string to a string to use with $VERSION, use a regular integer for
+the revision, and three digits for version and subversion.  Examples:
+
+	1.1.6	->	1.001006
+	2.0.0	->	2.000000
+
+This way, perl can use the version strings in greater-than and
+less-than comparisons.
+
+
+=head2 Comments
+
+All code should be self-documenting as much as possible.  Only include
+necessary comments.  Use names like "$ticket_count", so you don't need to
+do something like:
+
+	# ticket count
+	my $tc = 0;
+
+Include any comments that are, or might be, necessary in order for
+someone else to understand the code.  Sometimes a simple one-line
+comment is good to explain what the purpose of the following code is
+for.  Sometimes each line needs to be commented because of a complex
+algorithm.  Read Kernighan & Pike's I<Practice of Programming> about
+commenting.  Good stuff, Maynard.
+
+
+=head2 Warnings and Strict
+
+All code must compile and run cleanly with "use strict" enabled and the
+perl "-w" (warnings) option on.  If you must do something that -w or
+strict complains about, there are workarounds, but the chances that you
+really need to do it that way are remote.
+
+=head2 Lexical Variables
+
+Use only lexical variables, except for special global variables
+($VERSION, %ENV, @ISA, $!, etc.) or very special circumstances (see
+%HTML::Mason::Commands::session ).  Global variables
+for regular use are never appropriate.  When necessary, "declare"
+globals with "use vars" or "our()".
+
+A lexical variable is created with my().  A global variable is
+pre-existing (if it is a special variable), or it pops into existence
+when it is used.  local() is used to tell perl to assign a temporary
+value to a variable.  This should only be used with special variables,
+like $/, or in special circumstances.  If you must assign to any global
+variable, consider whether or not you should use local().
+
+local() may also be used on elements of arrays and hashes, though there
+is seldom a need to do it, and you shouldn't.
+
+
+=head2 Exporting
+
+Do not export anything from a module by default.  Feel free to put
+anything you want to in @EXPORT_OK, so users of your modules can
+explicitly ask for symbols (e.g., "use Something::Something qw(getFoo
+setFoo)"), but do not export them by default.
+
+
+=head2 Pass by Reference
+
+Arrays and hashes should be passed to and from functions by reference
+only.  Note that a list and an array are NOT the same thing.  This
+is perfectly fine:
+
+	return($user, $form, $constants);
+
+An exception might be a temporary array of discrete arguments:
+
+	my @return = ($user, $form);
+	push @return, $constants if $flag;
+	return @return;
+
+Although, usually, this is better (faster, easier to read, etc.):
+
+	if ($flag) {
+		return($user, $form, $constants);
+	} else {
+		return($user, $form);
+	}
+
+We need to talk about Class::ReturnValue here.
+
+
+=head2 Garbage Collection
+
+Perl does pretty good garbage collection for you.  It will automatically
+clean up lexical variables that have gone out of scope and objects whose
+references have gone away.  Normally you don't need to worry about
+cleaning up after yourself, if using lexicals.
+
+However, some glue code, code compiled in C and linked to Perl, might
+not automatically clean up for you.  In such cases, clean up for
+yourself.  If there is a method in that glue to dispose or destruct,
+then use it as appropriate.
+
+Also, if you have a long-running function that has a large data
+structure in it, it is polite to free up the memory as soon as you are
+done with it, if possible.
+
+	my $huge_data_structure = get_huge_data_structure();
+	do_something_with($huge_data_structure);
+	undef $huge_data_structure;
+
+=head2 DESTROY
+
+All object classes must provide a DESTROY method.  If it won't do
+anything, provide it anyway:
+
+	sub DESTROY { }
+
+
+
+=head2 die() and exit()
+
+Don't do it.  Do not die() or exit() from a web template or module.  Do
+not call C<kill 9, $$>.  Don't do it.
+
+In command-line programs, do as you please.
+
+
+=head2 shift and @_
+
+Do not use @_.  Use shift.  shift may take more lines, but Jesse thinks it 
+leads to cleaner code.
+
+	my $var = shift;			# right
+	my($var) = @_;				# ick. no
+	sub foo { uc $_[0] }			# icky. sometimes ok.
+
+
+	my($var1, $var2) = (shift, shift);	# Um, no.
+
+        my $var1 = shift;                       # right
+        my $var2 = shift;                       
+
+
+
+=head2 Tests
+
+Modules should provide test code, with documentation on how to use
+it. Test::Inline allows tests to be embedded in code. Test::More makes it 
+easy to create tests. Any code you write should have a testsuite.
+Any code you alter should have a test suite. If a patch comes in without
+tests, there is something wrong.
+
+When altering code, you must run the test harness before submitting a patch
+or committing code to the repository. 
+
+"make regression" will extract inline tests, blow away the system database
+and run the test suite.
+
+"make regression-quiet" will do all that and not print the "ok" lines.
+
+
+
+=head2 STDIN/STDOUT
+
+Always report errors using $RT::Logger. It's a Log::Dispatch object.
+Unlike message meant for the user, log messages are not to be
+internationalized.
+
+There are several different levels ($RT::Logger methods) of logging:
+
+=over 4
+
+=item debug
+
+Used for messages only needed during system debugging.
+
+=item info
+
+Should be used to describe "system-critical" events which aren't errors.
+Examples: creating users, deleting users, creating tickets, creating queues,
+sending email (message id, time, recipients), recieving mail, changing
+passwords, changing access control, superuser logins)
+
+=item error
+
+Used for RT-generated failures during execution.
+
+=item crit
+
+Should be used for messages when an action can not be completed due to some
+error condition beyond our control.
+
+=back
+
+In the web UI and modules, never print directly to STDERR.  Do not print
+directly to STDOUT, unless you need to print directly to the user's console.
+
+In command-line programs, feel free to print to STDERR and STDOUT as
+needed for direct console communication. But for actual error reporting,
+use the logging API.
+
+
+=head2 System Calls
+
+Always check return values from system calls, including open(),
+close(), mkdir(), or anything else that talks directly to the system. 
+Perl built-in system calls return the error in $!; some functions in
+modules might return an error in $@ or some other way, so read the module's
+documentation if you don't know.  Always do something, even if it is
+just calling $RT::Logger->warning(), when the return value is not what you'd expect.
+
+
+
+=head1 STYLE
+
+Much of the style section is taken from the perlsyle manpage.  We make
+some changes to it here, but it wouldn't be a bad idea to read that
+document, too.
+
+=head2 Terminology
+
+=over 4
+
+=item RT the name
+
+"RT" is the name of the project.  "RT" is, optionally, the
+specific name for the actual file distribution.  That's it. 
+
+While we sometimes use "RT2" or "RT3", that's shortand that's really
+not recommended. The name of the project is "RT".
+
+To specify a major version, use "RT 3.0".
+To specify a specific release, use "RT 3.0.12"
+
+=item function vs. sub(routine) vs. method
+
+Just because it is the Perl Way (not necessarily right for all
+languages, but the documented terminology in the perl documentation),
+"method" should be used only to refer to a subroutine that are object
+methods or class methods; that is, these are functions that are used
+with OOP that always take either an object or a class as the first
+argument. Regular subroutines, ones that are not object or class
+methods, are functions.  Class methods that create and return an object
+are optionally called constructors.
+
+=item Users
+
+"users" are normally users of RT, the ones hitting the site; if using
+it in any other context, specify.  
+"system users" are user
+names on the operating system.  "database users" are the user names in
+the database server.  None of these needs to be capitalized.
+
+=back
+
+
+=head2 Names
+
+Don't use single-character variables, except as iterator variables.
+
+Don't use two-character variables just to spite us over the above rule.
+
+Constants are in all caps; these are variables whose value will I<never>
+change during the course of the program.
+
+	$Minimum = 10;		# wrong
+	$MAXIMUM = 50;		# right
+
+Other variables are lowercase, with underscores separating the words. 
+They words used should, in general, form a noun (usually singular),
+unless the variable is a flag used to denote some action that should be
+taken, in which case they should be verbs (or gerunds, as appropriate)
+describing that action.
+
+	$thisVar      = 'foo';	# wrong
+	$this_var     = 'foo';	# right
+	$work_hard    = 1;	# right, verb, boolean flag
+	$running_fast = 0;	# right, gerund, boolean flag
+
+Arrays and hashes should be plural nouns, whether as regular arrays and
+hashes or array and hash references.  Do not name references with "ref"
+or the data type in the name.
+
+	@stories     = (1, 2, 3);      # right
+	$comment_ref = [4, 5, 6];      # wrong
+	$comments    = [4, 5, 6];      # right
+	$comment     = $comments->[0]; # right
+
+Make the name descriptive.  Don't use variables like "$sc" when you
+could call it "$story_count".  See L<"Comments">.
+
+There are several variables in RT that are used throughout the code,
+that you should use in your code.  Do not use these variable names for
+anything other than how they are normally used, and do not use any
+other variable names in their place.  Some of these are:
+
+	$self		# first named argument in object method
+
+Subroutines (except for special cases, like AUTOLOAD and simple accessors)
+begin with a verb, with words following to complete the action.  Accessors
+don't start with "Get" if they're just the name of the attribute.
+
+Accessors which return an object should end with the suffix Obj.
+
+This section needs clarification for RT.
+
+Words begin with a capital letter.  They
+should as clearly as possible describe the activity to be peformed, and
+the data to be returned. 
+
+
+
+	Load();		# good
+	LoadByName();	# good
+	LoadById();		# good
+
+Subroutines beginning with C<_> are special: they are not to be used
+outside the current object.  There is not to be enforced by the code
+itself, but by someone very big and very scary.
+
+For large for() loops, do not use $_, but name the variable.
+Do not use $_ (or assume it) except for when it is absolutely
+clear what is going on, or when it is required (such as with
+map() and grep()).
+
+	for (@list) {
+		print;			# OK; everyone knows this one
+		print uc;		# wrong; few people know this
+		print uc $_;		# better
+	}
+
+Note that the special variable C<_> I<should> be used when possible.
+It is a placeholder that can be passed to stat() and the file test
+operators, that saves perl a trip to re-stat the file.  In the
+example below, using C<$file> over for each file test, instead of
+C<_> for subsequent uses, is a performance hit.  You should be
+careful that the last-tested file is what you think it is, though.
+
+	if (-d $file) {		# $file is a directory
+		# ...
+	} elsif (-l _) {	# $file is a symlink
+		# ...
+	}
+
+Package names begin with a capital letter in each word, followed by
+lower case letters (for the most part).  Multiple words should be StudlyCapped.
+
+	RT::User			# good
+	RT::Database::MySQL		# proper name
+	RT::Display::Provider	        # good
+	RT::CustomField			# not so good, but OK
+
+Plugin modules should begin with "RTx::", followed by the name
+of the plugin.  
+
+=head1 Code formatting
+
+Use perltidy. Anything we say here is wrong if it conflicts with what
+perltidy does. Your perltidyrc should read:
+
+-lp -vt=2 -vtc=2 -nsfs -bar                                                                                             
+
+=head2 Indents and Blank Space
+
+All indents should be tabs.  Set your tab stops whatever you want them
+to be; I use 8 spaces per tabs.
+
+No space before a semicolon that closes a statement.
+
+	foo(@bar) ;	# wrong
+	foo(@bar);	# right
+
+Line up corresponding items vertically.
+
+	my $foo   = 1;
+	my $bar   = 2;
+	my $xyzzy = 3;
+
+	open(FILE, $fh)	  or die $!;
+	open(FILE2, $fh2) or die $!;
+
+	$rot13 =~ tr[abcedfghijklmnopqrstuvwxyz]
+	            [nopqrstuvwxyzabcdefghijklm];
+
+	# note we use a-mn-z instead of a-z,
+	# for readability
+	$rot13 =~ tr[a-mn-z]
+	            [n-za-m];
+
+Put blank lines between groups of code that do different things.  Put
+blank lines after your variable declarations.  Put a blank line before a
+final return() statement.  Put a blank line following a block (and
+before, with the exception of comment lines).
+
+An example:
+
+	# this is my function!
+	sub foo {
+                my $val = shift;
+		my $obj = new Constructor;
+		my($var1, $var2);
+
+		$obj->SetFoo($val);
+		$var1 = $obj->Foo();
+
+
+		return($val);
+	}
+
+	print 1;
+
+
+=head2 Parentheses
+
+For control structures, there is a space between the keyword and opening
+parenthesis.  For functions, there is not.
+
+	for(@list)	# wrong
+	for (@list)	# right
+
+	my ($ref)	# wrong
+	my($ref)	# right
+
+Be careful about list vs. scalar context with parentheses!
+
+	my @array = ('a', 'b', 'c');
+	my($first_element) = @array;		# a
+	my($first_element) = ('a', 'b', 'c');	# a
+	my $element_count  = @array;		# 3
+	my $last_element   = ('a', 'b', 'c');	# c
+
+Always include parentheses after functions, even if there are no arguments.
+There are some exceptions, such as list operators (like print) and unary
+operators (like undef, delete, uc).
+
+There is no space inside the parentheses, unless it is needed for
+readability.
+
+	for ( map { [ $_, 1 ] } @list )	# OK
+	for ( @list )			# not really OK, not horrible
+
+On multi-line expressions, match up the closing parenthesis with either
+the opening statement, or the opening parenthesis, whichever works best.
+Examples:
+
+	@list = qw(
+		bar
+		baz
+	);			# right
+
+	if ($foo && $bar && $baz
+		 && $buz && $xyzzy
+	) {
+		print $foo;
+	}
+
+Whether or not there is space following a closing parenthesis is
+dependent on what it is that follows.
+
+	print foo(@bar), baz(@buz) if $xyzzy;
+
+Note also that parentheses around single-statement control expressions,
+as in C<if $xyzzy>, are optional (and discouraged) C<if> it is I<absolutely>
+clear -- to a programmer -- what is going on.  There is absolutely no
+need for parentheses around C<$xyzzy> above, so leaving them out enhances
+readability.  Use your best discretion.  Better to include them, if
+there is any question.
+
+The same essentially goes for perl's built-in functions, when there is
+nothing confusing about what is going on (for example, there is only one
+function call in the statement, or the function call is separated by a
+flow control operator).  User-supplied functions must always include
+parentheses.
+
+	print 1, 2, 3;				# good
+	delete $hash{key} if isAnon($uid);	# good
+
+
+However, if there is any possible confusion at all, then include the
+parentheses.  Remember the words of Larry Wall in the perlstyle manpage:
+
+	When in doubt, parenthesize.  At the very least it will
+	let some poor schmuck bounce on the % key in vi.
+
+	Even if you aren't in doubt, consider the mental welfare
+	of the person who has to maintain the code after you, and
+	who will probably put parens in the wrong place.
+
+So leave them out when it is absoutely clear to a programmer, but if
+there is any question, leave them in.
+
+
+=head2 Braces
+
+(This is about control braces, not hash/data structure braces.)
+
+There is always a space befor the opening brace.
+
+	while (<$fh>){	# wrong
+	while (<$fh>) {	# right
+
+A one-line block may be put on one line, and the semicolon may be
+omitted.
+
+	for (@list) { print }
+
+Otherwise, finish each statement with a semicolon, put the keyword and
+opening curly on the first line, and the ending curly lined up with the
+keyword at the end.
+
+	for (@list) {
+		print;
+		smell();
+	}
+
+Generally, we prefer "uncuddled elses":
+
+	if ($foo) {
+		print;
+	}
+	else {
+		die;
+	}
+
+_If_ the if statement is very brief, sometimes "cuddling" the else makes code more readable. Feel free to cuddle them in that case:
+
+
+	if ($foo) {
+		print;
+	} else {
+		die;
+	}
+
+=head2 Operators
+
+Put space around most operators.  The primary exception is the for
+aesthetics; e.g., sometimes the space around "**" is ommitted,
+and there is never a space before a ",", but always after.
+
+	print $x , $y;	# wrong
+	print $x, $y;	# right
+
+	$x = 2 >> 1;	# good
+	$y = 2**2;	# ok
+
+Note that "&&" and "||" have a higher precedence than "and" and "or". 
+Other than that, they are exactly the same.  It is best to use the lower
+precedence version for control, and the higher for testing/returning
+values.  Examples:
+
+	$bool = $flag1 or $flag2;	# WRONG (doesn't work)
+	$value = $foo || $bar;		# right
+	open(FILE, $file) or die $!;
+
+	$true  = foo($bar) && baz($buz);
+	foo($bar) and baz($buz);
+
+Note that "and" is seldom ever used, because the statement above is
+better written using "if":
+
+	baz($buz) if foo($bar);
+
+Most of the time, the confusion between and/&&, or/|| can be alleviated
+by using parentheses.  If you want to leave off the parentheses then you
+I<must> use the proper operator.  But if you use parentheses -- and
+normally, you should, if there is any question at all -- then it doesn't
+matter which you use.  Use whichever is most readable and aesthetically
+pleasing to you at the time, and be consistent within your block of code.
+
+Break long lines AFTER operators, except for "and", "or", "&&", "||".
+Try to keep the two parts to a binary operator (an operator that
+has two operands) together when possible.
+
+	print "foo" . "bar" . "baz"
+		. "buz";			# wrong
+
+	print "foo" . "bar" . "baz" .
+		"buz";				# right
+
+	print $foo unless $x == 3 && $y ==
+		4 && $z == 5;			# wrong
+
+	print $foo unless $x == 3 && $y == 4
+		&& $z == 5;			# right
+
+
+=head2 Other
+
+Put space around a complex subscript inside the brackets or braces.
+
+	$foo{$bar{baz}{buz}};	# OK
+	$foo{ $bar{baz}{buz} };	# better
+
+In general, use single-quotes around literals, and double-quotes
+when the text needs to be interpolated. 
+
+It is OK to omit quotes around names in braces and when using
+the => operator, but be careful not to use a name that doubles as
+a function; in that case, quote.
+
+	$what{'time'}{it}{is} = time();
+
+When making compound statements, put the primary action first.
+
+	open(FILE, $fh) or die $!;	# right
+	die $! unless open(FILE, $fh);	# wrong
+
+	print "Starting\n" if $verbose;	# right
+	$verbose && print "Starting\n";	# wrong
+
+
+Use here-docs instead of repeated print statements.
+
+		print <<EOT;
+	This is a whole bunch of text.
+	I like it.  I don't need to worry about messing
+	with lots of print statements and lining them up.
+	EOT
+
+Just remember that unless you put single quotes around your here-doc
+token (<<'EOT'), the text will be interpolated, so escape any "$" or "@"
+as needed.
+
+=head1 INTERNATIONALIZATION
+
+
+=head2 String extraction styleguide
+
+=over 4
+
+=item Web templates
+
+Templates should use the /l filtering component to call the localisation
+framework
+
+The string 		Foo!
+
+Should become		<&|/l&>Foo!</&>
+
+All newlines should be removed from localized strings, to make it easy to 
+grep the codebase for strings to be localized
+
+The string 		Foo
+			Bar
+			Baz
+			
+Should become		<&|/l&>Foo Bar Baz</&>
+
+
+Variable subsititutions should be moved to Locale::MakeText format
+
+The string		Hello, <%$name %>
+
+should become		<&|/l, $name &>Hello, [_1]</&>	
+
+
+Multiple variables work just like single variables
+ 
+The string		You found <%$num%> tickets in queue <%$queue%>
+
+should become		<&|/l, $num, $queue &>You found [_1] tickets in queue [_2]</&>
+
+When subcomponents are called in the middle of a phrase, they need to be escaped
+too:
+
+The string		 <input type="submit" value="New ticket in">&nbsp<& /Elements/SelectNewTicketQueue&>
+
+should become		<&|/l, $m->scomp('/Elements/SelectNewTicketQueue')&><input type="submit" value="New ticket in">&nbsp;[_1]</&>
+
+
+
+
+The string	<& /Elements/TitleBoxStart, width=> "40%", titleright => "RT $RT::VERSION for   $RT::rtname", title => 'Login' &>
+
+should become 	<& /Elements/TitleBoxStart, 
+			width=> "40%",
+			titleright => loc("RT [_1] for [_2]",$RT::VERSION, $RT::rtname),
+			title => loc('Login'),
+	      	&>
+	
+
+=item Library code			
+
+
+
+Within RT's core code, every module has a localization handle available through the 'loc' method:
+
+The code 	return ( $id, "Queue created" );
+
+should become 	return ( $id, $self->loc("Queue created") );	
+
+When returning or localizing a single string, the "extra" set of parenthesis () should be omitted.
+
+The code  	return ("Subject changed to ". $self->Data );
+
+should become	 return $self->loc( "Subject changed to [_1]", $self->Data );
+
+
+It is important not to localize  the names of rights or statuses within RT's core, as there is logic that depends on them as string identifiers.  The proper place to localize these values is when they're presented for display in the web or commandline interfaces.
+
+
+=back 4
+
+=head1 CODING PRCEDURE
+
+This is for new programs, modules, specific APIs, or anything else.
+
+Contact for core team is the slashcode-development mailing list.
+
+=over 4
+
+=item Present idea to core team
+
+We may know of a better way to approach the problem, or know of an
+existing way to deal with it, or know someone else is working on it. 
+This is mostly informal, but a fairly complete explanation for the need
+and use of the code should be provided.
+
+
+=item Present complete specs to core team
+
+The complete proposed API to the core team should be submitted for
+approval and discussion.  For web and command-line programs, present the
+functionality and interface (op codes, command-lin switches, etc.).
+
+The best way to do this is to take the documentation portion of the
+boilerplate and fill it in.  You can make changes later if necessary,
+but fill it in as much as you can.
+
+
+=item Announce any changes to interface
+
+If the way it works or how it is called is going to change, notify the core
+team.
+
+
+=item Prepare for core review
+
+When you are done, the code will undergo a code review by a member of
+the core team, or someone picked by the core team.  This is not to
+belittle you (that's just a nice side effect), it is to make sure that
+you understand your code, that we understand your code, that it won't
+break other code, that it follows the documentation and existing
+proposal.  It is to check for possible optimizations or better ways of
+doing it.
+
+For members of the core team, one or more other members of the team will
+perform the review.
+
+Note that all code is expected to follow the coding principles and style
+guide contained in this document.
+
+
+=item Finish it up
+
+After the code is done (possibly going through multiple code reviews),
+if you do not have repository access, submit it to rt-<major-version>-bugs@fsck.com as a unified diff. From that point on, it'll be handled by someone with repository access.
+
+=back
+
+
+=head1 BUG REPORTS, PATCHES
+
+Use rt-<major-version>-bugs@fsck.com for I<any> bug that is not
+being fixed immediately.  If it is not in RT, there
+is a good chance it will not be dealt with.
+
+Send patches to rt-<major-version>-bugs@fsck.com, too.  Use C<diff
+-u> for patches.
+
+
+
+=head1 TO DO
+
+Talk about DBIx::SearchBuilder
+
+Talk about mason
+        component style
+        cascading style sheets
+         
+Talk about adding a new translation
+
+Talk more about logging
+
+=head1 CHANGES
+
+        Adapted from Slash Styleguide by jesse - 20 Dec, 2002
+
+
+=head1 VERSION
+
+0.1 
diff --git a/rt/lib/RT/Template_Overlay.pm b/rt/lib/RT/Template_Overlay.pm
index 0b5e67d0f..5950aa3ea 100644
--- a/rt/lib/RT/Template_Overlay.pm
+++ b/rt/lib/RT/Template_Overlay.pm
@@ -203,10 +203,11 @@ sub LoadQueueTemplate {
     my $self = shift;
     my %args = (
         Queue => undef,
-        Name  => undef
+        Name  => undef,
+        @_
     );
 
-    return ( $self->LoadByCols( Name => $args{'Name'}, Queue => {'Queue'} ) );
+    return ( $self->LoadByCols( Name => $args{'Name'}, Queue => $args{'Queue'} ) );
 
 }
 
@@ -318,24 +319,30 @@ sub Parse {
     my $parser = MIME::Parser->new();
 
     # Setup output directory for files. from RT::EmailParser::_SetupMIMEParser
-    if (my $AttachmentDir = eval { File::Temp::tempdir( TMPDIR => 1, CLEANUP => 1 ) }) {
-	# Set up output directory for files:
-	$parser->output_dir("$AttachmentDir");
+    if ( my $AttachmentDir =
+        eval { File::Temp::tempdir( TMPDIR => 1, CLEANUP => 1 ) } )
+    {
+
+        # Set up output directory for files:
+        $parser->output_dir("$AttachmentDir");
     }
     else {
-	# On some situations TMPDIR is non-writable. sad but true.
-	$parser->output_to_core(1);
-	$parser->tmp_to_core(1);
+        $RT::Logger->error("Couldn't write attachments to temp dir on disk. using more memory and processor.");
+        # On some situations TMPDIR is non-writable. sad but true.
+        $parser->output_to_core(1);
+        $parser->tmp_to_core(1);
     }
+
     #If someone includes a message, don't extract it
     $parser->extract_nested_messages(1);
+
     # Set up the prefix for files with auto-generated names:
     $parser->output_prefix("part");
+
     # If content length is <= 50000 bytes, store each msg as in-core scalar;
     # Else, write to a disk file (the default action):
     $parser->output_to_core(50000);
 
-
     ### Should we forgive normally-fatal errors?
     $parser->ignore_errors(1);
     $self->{'MIMEObj'} = eval { $parser->parse_data($content) };
@@ -350,7 +357,6 @@ sub Parse {
     $self->{'MIMEObj'}->head->unfold();
 
     return ( 1, $self->loc("Template parsed") );
-   
 
 }
 
@@ -369,12 +375,13 @@ sub _ParseContent {
         @_
     );
 
-
+    no warnings 'redefine';
     $T::Ticket      = $args{'TicketObj'};
     $T::Transaction = $args{'TransactionObj'};
     $T::Argument    = $args{'Argument'};
     $T::Requestor   = eval { $T::Ticket->Requestors->UserMembersObj->First->Name };
     $T::rtname      = $RT::rtname;
+    *T::loc         = sub { $T::Ticket->loc(@_) };
 
     # We need to untaint the content of the template, since we'll be working
     # with it
diff --git a/rt/lib/RT/Ticket_Overlay.pm b/rt/lib/RT/Ticket_Overlay.pm
index c88bbc90f..981df4125 100644
--- a/rt/lib/RT/Ticket_Overlay.pm
+++ b/rt/lib/RT/Ticket_Overlay.pm
@@ -305,6 +305,7 @@ sub Create {
     my $self = shift;
 
     my %args = ( id              => undef,
+                 EffectiveId     => undef,
                  Queue           => undef,
                  Requestor       => undef,
                  Cc              => undef,
@@ -314,6 +315,7 @@ sub Create {
                  Subject         => '',
                  InitialPriority => undef,
                  FinalPriority   => undef,
+                 Priority   => undef,
                  Status          => 'new',
                  TimeWorked      => "0",
                  TimeLeft        => 0,
@@ -378,6 +380,11 @@ sub Create {
     $args{'FinalPriority'} = ( $QueueObj->FinalPriority || 0 )
       unless ( defined $args{'FinalPriority'} );
 
+    # Priority may have changed from InitialPriority, for the case
+    # where we're importing tickets (eg, from an older RT version.)
+    my $priority = $args{'Priority'} || $args{'InitialPriority'};
+
+
     # {{{ Dates
     #TODO we should see what sort of due date we're getting, rather +
     # than assuming it's in ISO format.
@@ -473,7 +480,7 @@ sub Create {
      next unless (defined $args{$type});
         foreach my $watcher ( ref( $args{$type} ) ? @{ $args{$type} } : ( $args{$type} ) ) {
         my $user = RT::User->new($RT::SystemUser);
-        $user->LoadOrCreateByEmail($watcher) if ($watcher !~ /^\d+$/);
+        $user->LoadOrCreateByEmail($watcher) if ($watcher && $watcher !~ /^\d+$/);
         }
     }
 
@@ -485,7 +492,7 @@ sub Create {
                                    Subject         => $args{'Subject'},
                                    InitialPriority => $args{'InitialPriority'},
                                    FinalPriority   => $args{'FinalPriority'},
-                                   Priority        => $args{'InitialPriority'},
+                                   Priority        => $priority,
                                    Status          => $args{'Status'},
                                    TimeWorked      => $args{'TimeWorked'},
                                    TimeEstimated   => $args{'TimeEstimated'},
@@ -515,7 +522,7 @@ sub Create {
     }
 
     #Set the ticket's effective ID now that we've created it.
-    my ( $val, $msg ) = $self->__Set( Field => 'EffectiveId', Value => $id );
+    my ( $val, $msg ) = $self->__Set( Field => 'EffectiveId', Value => ($args{'EffectiveId'} || $id ) );
 
     unless ($val) {
         $RT::Logger->crit("$self ->Create couldn't set EffectiveId: $msg\n");
@@ -546,6 +553,9 @@ sub Create {
         next unless (defined $args{$type});
         foreach my $watcher ( ref( $args{$type} ) ? @{ $args{$type} } : ( $args{$type} ) ) {
 
+	   # If there is an empty entry in the list, let's get out of here.
+	   next unless $watcher;
+
 	    # we reason that all-digits number must be a principal id, not email
 	    # this is the only way to can add
 	    my $field = 'Email';
@@ -601,7 +611,7 @@ sub Create {
     my $cfid = $1;
     foreach
       my $value ( ref( $args{$arg} ) ? @{ $args{$arg} } : ( $args{$arg} ) ) {
-        next unless ($value);
+        next unless (length($value));
         $self->_AddCustomFieldValue( Field => $cfid,
                                      Value => $value,
                                      RecordTransaction => 0
@@ -832,8 +842,8 @@ AddRequestor: jesse\@example.com
 EOF
 
 my $ticket = RT::Ticket->new($RT::SystemUser);
-$ticket->Create(Subject => 'first', Queue => 'general');
-ok($ticket->Id, "Created the test ticket");
+my ($id,$msg) =$ticket->Create(Subject => 'first', Queue => 'general');
+ok($ticket->Id, "Created the test ticket - ".$id ." - ".$msg);
 $ticket->UpdateFrom822($simple_update);
 is($ticket->Subject, 'target', "changed the subject");
 my $jesse = RT::User->new($RT::SystemUser);
@@ -970,7 +980,7 @@ sub UpdateFrom822 {
 
         # If we've been given a number of delresses to del, do it.
                 foreach my $address (@{$ticketargs{'Del'.$type}}) {
-                my ($id, $msg) = $self->DelWatcher( Type => $type, Email => $address);
+                my ($id, $msg) = $self->DeleteWatcher( Type => $type, Email => $address);
                 push (@results, $msg) ;
                 }
 
@@ -2228,9 +2238,11 @@ sub Comment {
     # The "NotifyOtherRecipients" scripAction will look for RT--Send-Cc: and
     # RT-Send-Bcc: headers
 
-    $args{'MIMEObj'}->head->add( 'RT-Send-Cc',  $args{'CcMessageTo'} )
+    $args{'MIMEObj'}->head->add( 'RT-Send-Cc',
+        RT::User::CanonicalizeEmailAddress(undef, $args{'CcMessageTo'}) )
 	if defined $args{'CcMessageTo'};
-    $args{'MIMEObj'}->head->add( 'RT-Send-Bcc', $args{'BccMessageTo'} )
+    $args{'MIMEObj'}->head->add( 'RT-Send-Bcc',
+        RT::User::CanonicalizeEmailAddress(undef, $args{'BccMessageTo'}) )
 	if defined $args{'BccMessageTo'};
 
     #Record the correspondence (write the transaction)
@@ -2296,9 +2308,11 @@ sub Correspond {
     # The "NotifyOtherRecipients" scripAction will look for RT-Send-Cc: and RT-Send-Bcc:
     # headers
 
-    $args{'MIMEObj'}->head->add( 'RT-Send-Cc',  $args{'CcMessageTo'} )
+    $args{'MIMEObj'}->head->add( 'RT-Send-Cc',
+        RT::User::CanonicalizeEmailAddress(undef, $args{'CcMessageTo'}) )
 	if defined $args{'CcMessageTo'};
-    $args{'MIMEObj'}->head->add( 'RT-Send-Bcc', $args{'BccMessageTo'} )
+    $args{'MIMEObj'}->head->add( 'RT-Send-Bcc',
+        RT::User::CanonicalizeEmailAddress(undef, $args{'BccMessageTo'}) )
 	if defined $args{'BccMessageTo'};
 
     #Record the correspondence (write the transaction)
@@ -2894,9 +2908,6 @@ sub MergeInto {
     }
 
 
-    #make a new link: this ticket is merged into that other ticket.
-    $self->AddLink( Type   => 'MergedInto', Target => $NewTicket->Id());
-
     #add all of this ticket's watchers to that ticket.
     my $requestors = $self->Requestors->MembersObj;
     while (my $watcher = $requestors->Next) { 
@@ -2936,6 +2947,9 @@ sub MergeInto {
         );
     }
 
+    #make a new link: this ticket is merged into that other ticket.
+    $self->AddLink( Type   => 'MergedInto', Target => $NewTicket->Id());
+
     $NewTicket->_SetLastUpdated;
 
     return ( 1, $self->loc("Merge Successful") );
@@ -3266,8 +3280,14 @@ sub SetStatus {
     }
 
     #Check ACL
-    unless ( $self->CurrentUserHasRight('ModifyTicket') ) {
-        return ( 0, $self->loc('Permission Denied') );
+    if ( $args{Status} eq 'deleted') {
+            unless ($self->CurrentUserHasRight('DeleteTicket')) {
+            return ( 0, $self->loc('Permission Denied') );
+       }
+    } else {
+            unless ($self->CurrentUserHasRight('ModifyTicket')) {
+            return ( 0, $self->loc('Permission Denied') );
+       }
     }
 
     if (!$args{Force} && ($args{'Status'} eq 'resolved') && $self->HasUnresolvedDependencies) {
@@ -3440,6 +3460,7 @@ sub CustomFieldValues {
     my $cf_values = RT::TicketCustomFieldValues->new( $self->CurrentUser );
     $cf_values->LimitToCustomField($cf->id);
     $cf_values->LimitToTicket($self->Id());
+    $cf_values->OrderBy( FIELD => 'id' );
 
     # @values is a CustomFieldValues object;
     return ($cf_values);
@@ -3451,7 +3472,7 @@ sub CustomFieldValues {
 
 =item AddCustomFieldValue { Field => FIELD, Value => VALUE }
 
-VALUE can either be a CustomFieldValue object or a string.
+VALUE should be a string.
 FIELD can be a CustomField object OR a CustomField ID.
 
 
@@ -3798,11 +3819,45 @@ sub _NewTransaction {
     if ( defined $args{'TimeTaken'} ) {
         $self->_UpdateTimeTaken( $args{'TimeTaken'} );
     }
+    if ( $RT::UseTransactionBatch and $transaction ) {
+	push @{$self->{_TransactionBatch}}, $trans;
+    }
     return ( $transaction, $msg, $trans );
 }
 
 # }}}
 
+=head2 TransactionBatch
+
+  Returns an array reference of all transactions created on this ticket during
+  this ticket object's lifetime, or undef if there were none.
+
+  Only works when the $RT::UseTransactionBatch config variable is set to true.
+
+=cut
+
+sub TransactionBatch {
+    my $self = shift;
+    return $self->{_TransactionBatch};
+}
+
+sub DESTROY {
+    my $self = shift;
+
+    # The following line eliminates reentrancy.
+    # It protects against the fact that perl doesn't deal gracefully
+    # when an object's refcount is changed in its destructor.
+    return if $self->{_Destroyed}++;
+
+    my $batch = $self->TransactionBatch or return;
+    require RT::Scrips;
+    RT::Scrips->new($RT::SystemUser)->Apply(
+	Stage		=> 'TransactionBatch',
+	TicketObj	=> $self,
+	TransactionObj	=> $batch->[0],
+    );
+}
+
 # }}}
 
 # {{{ PRIVATE UTILITY METHODS. Mostly needed so Ticket can be a DBIx::Record
diff --git a/rt/lib/RT/Tickets_Overlay.pm b/rt/lib/RT/Tickets_Overlay.pm
index d8a1ac803..55777b0fb 100644
--- a/rt/lib/RT/Tickets_Overlay.pm
+++ b/rt/lib/RT/Tickets_Overlay.pm
@@ -84,7 +84,7 @@ my %FIELDS =
     RefersTo        => ['LINK' => To => 'RefersTo',],
     HasMember	    => ['LINK' => From => 'MemberOf',],
     DependentOn     => ['LINK' => From => 'DependsOn',],
-    ReferredTo      => ['LINK' => From => 'RefersTo',],
+    ReferredToBy    => ['LINK' => From => 'RefersTo',],
 #   HasDepender	    => ['LINK',],
 #   RelatedTo	    => ['LINK',],
     Told	    => ['DATE' => 'Told',],
@@ -122,14 +122,23 @@ my %dispatch =
     LINKFIELD	    => \&_LinkFieldLimit,
     CUSTOMFIELD    => \&_CustomFieldLimit,
   );
+my %can_bundle =
+  ( WATCHERFIELD => "yeps",
+  );
 
 # Default EntryAggregator per type
+# if you specify OP, you must specify all valid OPs
 my %DefaultEA = (
                  INT		=> 'AND',
                  ENUM		=> { '=' => 'OR',
 				     '!='=> 'AND'
 				   },
-                 DATE		=> 'AND',
+                 DATE		=> { '=' => 'OR',
+				     '>='=> 'AND',
+				     '<='=> 'AND',
+				     '>' => 'AND',
+				     '<' => 'AND'
+				   },
                  STRING		=> { '=' => 'OR',
 				     '!='=> 'AND',
 				     'LIKE'=> 'AND',
@@ -137,6 +146,7 @@ my %DefaultEA = (
 				   },
                  TRANSFIELD	=> 'AND',
                  TRANSDATE	=> 'AND',
+                 LINK           => 'OR',
                  LINKFIELD	=> 'AND',
                  TARGET		=> 'AND',
                  BASE		=> 'AND',
@@ -154,6 +164,7 @@ my %DefaultEA = (
 # into Tickets_Overlay_SQL.
 sub FIELDS   { return \%FIELDS   }
 sub dispatch { return \%dispatch }
+sub can_bundle { return \%can_bundle }
 
 # Bring in the clowns.
 require RT::Tickets_Overlay_SQL;
@@ -345,7 +356,7 @@ sub _DateLimit {
   my ($sb,$field,$op,$value,@rest) = @_;
 
   die "Invalid Date Op: $op"
-     unless $op =~ /^(=|!=|>|<|>=|<=)$/;
+     unless $op =~ /^(=|>|<|>=|<=)$/;
 
   my $meta = $FIELDS{$field};
   die "Incorrect Meta Data for $field"
@@ -354,18 +365,52 @@ sub _DateLimit {
   require Time::ParseDate;
   use POSIX 'strftime';
 
+  # FIXME: Replace me with RT::Date( Type => 'unknown' ...)
   my $time = Time::ParseDate::parsedate( $value,
 			UK => $RT::DateDayBeforeMonth,
 			PREFER_PAST => $RT::AmbiguousDayInPast,
-			PREFER_FUTURE => !($RT::AmbiguousDayInPast));
-  $value = strftime("%Y-%m-%d %H:%M",localtime($time));
+			PREFER_FUTURE => !($RT::AmbiguousDayInPast),
+                        FUZZY => 1
+				       );
 
-  $sb->_SQLLimit(
-	     FIELD => $meta->[1],
-	     OPERATOR => $op,
-	     VALUE => $value,
-	     @rest,
-	    );
+  if ($op eq "=") {
+    # if we're specifying =, that means we want everything on a
+    # particular single day.  in the database, we need to check for >
+    # and < the edges of that day.
+
+    my $daystart = strftime("%Y-%m-%d %H:%M",
+			    gmtime($time - ( $time % 86400 )));
+    my $dayend   = strftime("%Y-%m-%d %H:%M",
+			    gmtime($time + ( 86399 - $time % 86400 )));
+
+    $sb-> _OpenParen;
+
+    $sb->_SQLLimit(
+		   FIELD => $meta->[1],
+		   OPERATOR => ">=",
+		   VALUE => $daystart,
+		   @rest,
+		  );
+
+    $sb->_SQLLimit(
+		   FIELD => $meta->[1],
+		   OPERATOR => "<=",
+		   VALUE => $dayend,
+		   @rest,
+		   ENTRYAGGREGATOR => 'AND',
+		  );
+
+    $sb-> _CloseParen;
+
+  } else {
+    $value = strftime("%Y-%m-%d %H:%M", gmtime($time));
+    $sb->_SQLLimit(
+		   FIELD => $meta->[1],
+		   OPERATOR => $op,
+		   VALUE => $value,
+		   @rest,
+		  );
+  }
 }
 
 =head2 _StringLimit
@@ -425,8 +470,8 @@ sub _TransDateLimit {
 	     ALIAS2 => $sb->{_sql_transalias}, FIELD2 => 'Ticket');
 
   my $d = new RT::Date( $sb->CurrentUser );
-  $d->Set($value);
-  $value = $d->ISO;
+  $d->Set( Format => 'ISO', Value => $value);
+   $value = $d->ISO;
 
   #Search for the right field
   $sb->_SQLLimit(ALIAS => $sb->{_sql_trattachalias},
@@ -528,9 +573,7 @@ sub _WatcherLimit {
   $self->_OpenParen;
 
   my $groups	    = $self->NewAlias('Groups');
-  my $group_princs  = $self->NewAlias('Principals');
   my $groupmembers  = $self->NewAlias('CachedGroupMembers');
-  my $member_princs = $self->NewAlias('Principals');
   my $users	    = $self->NewAlias('Users');
 
 
@@ -542,14 +585,29 @@ sub _WatcherLimit {
 #    $aggregator = 'AND';
 #  }
 
-
-  $self->_SQLLimit(ALIAS => $users,
-		   FIELD => $rest{SUBKEY} || 'EmailAddress',
-		   VALUE           => $value,
-		   OPERATOR        => $op,
-		   CASESENSITIVE   => 0,
-		   @rest,
-		  );
+  if (ref $field) { # gross hack
+    my @bundle = @$field;
+    $self->_OpenParen;
+    for my $chunk (@bundle) {
+      ($field,$op,$value,@rest) = @$chunk;
+      $self->_SQLLimit(ALIAS => $users,
+   		   FIELD => $rest{SUBKEY} || 'EmailAddress',
+   		   VALUE           => $value,
+   		   OPERATOR        => $op,
+   		   CASESENSITIVE   => 0,
+   		   @rest,
+   		  );
+    }
+    $self->_CloseParen;
+  } else {
+     $self->_SQLLimit(ALIAS => $users,
+   		   FIELD => $rest{SUBKEY} || 'EmailAddress',
+   		   VALUE           => $value,
+   		   OPERATOR        => $op,
+   		   CASESENSITIVE   => 0,
+   		   @rest,
+   		  );
+  }
 
   # {{{ Tie to groups for tickets we care about
   $self->_SQLLimit(ALIAS => $groups,
@@ -573,17 +631,9 @@ sub _WatcherLimit {
   }
 
   $self->Join (ALIAS1 => $groups,  FIELD1 => 'id',
-	       ALIAS2 => $group_princs, FIELD2 => 'ObjectId');
-  $self->_SQLLimit(ALIAS => $group_princs,
-		   FIELD => 'PrincipalType',
-		   VALUE => 'Group',
-		   ENTRYAGGREGATOR => 'AND');
-  $self->Join( ALIAS1 => $group_princs, FIELD1 => 'id',
 	       ALIAS2 => $groupmembers, FIELD2 => 'GroupId');
 
   $self->Join( ALIAS1 => $groupmembers, FIELD1 => 'MemberId',
-	       ALIAS2 => $member_princs, FIELD2 => 'id');
-  $self->Join (ALIAS1 => $member_princs, FIELD1 => 'ObjectId',
 	       ALIAS2 => $users, FIELD2 => 'id');
 
  $self->_CloseParen;
@@ -679,6 +729,7 @@ sub _CustomFieldLimit {
     $CF->LimitToQueue( $q->Id );
     $queue = $q->Id;
   } else {
+    $field = $1 if $field =~ /^{(.+)}$/; # trim { }
     $CF->LimitToGlobal;
   }
   $CF->FindAllRows;
@@ -700,11 +751,19 @@ sub _CustomFieldLimit {
 
 
   my $null_columns_ok;
-  my $TicketCFs = $self->Join( TYPE   => 'left',
-			       ALIAS1 => 'main',
-			       FIELD1 => 'id',
-			       TABLE2 => 'TicketCustomFieldValues',
-			       FIELD2 => 'Ticket' );
+
+  my $TicketCFs;
+  # Perform one Join per CustomField
+  if ($self->{_sql_keywordalias}{$cfid}) {
+    $TicketCFs = $self->{_sql_keywordalias}{$cfid};
+  } else {
+    $TicketCFs = $self->{_sql_keywordalias}{$cfid} =
+      $self->Join( TYPE   => 'left',
+		   ALIAS1 => 'main',
+		   FIELD1 => 'id',
+		   TABLE2 => 'TicketCustomFieldValues',
+		   FIELD2 => 'Ticket' );
+  }
 
   $self->_OpenParen;
 
@@ -1373,11 +1432,18 @@ sub LimitLinkedFrom {
 		 TYPE => undef,
 		 @_);
 
+    # translate RT2 From/To naming to RT3 TicketSQL naming
+    my %fromToMap = qw(DependsOn DependentOn
+		       MemberOf  HasMember
+		       RefersTo  ReferredToBy);
+
+    my $type = $args{'TYPE'};
+    $type = $fromToMap{$type} if exists($fromToMap{$type});
 
     $self->Limit( FIELD => 'LinkedTo',
 		  TARGET => undef,
 		  BASE => ($args{'BASE'} || $args{'TICKET'}),
-		  TYPE => $args{'TYPE'},
+		  TYPE => $type,
 		  DESCRIPTION => $self->loc(
 		   "Tickets [_1] [_2]", $self->loc($args{'TYPE'}), ($args{'BASE'} || $args{'TICKET'})
 		  ),
@@ -1581,11 +1647,12 @@ Takes a paramhash of key/value pairs with the following keys:
 
 =over 4
 
-=item KEYWORDSELECT - KeywordSelect id
+=item CUSTOMFIELD - CustomField name or id.  If a name is passed, an additional
+parameter QUEUE may also be passed to distinguish the custom field.
 
-=item OPERATOR - (for KEYWORD only - KEYWORDSELECT operator is always `=')
+=item OPERATOR - The usual Limit operators
 
-=item KEYWORD - Keyword id
+=item VALUE - The value to compare against
 
 =back
 
@@ -1603,7 +1670,13 @@ sub LimitCustomField {
 
     use RT::CustomFields;
     my $CF = RT::CustomField->new( $self->CurrentUser );
-    $CF->Load( $args{CUSTOMFIELD} );
+    if ( $args{CUSTOMFIELD} =~ /^\d+$/) {
+	$CF->Load( $args{CUSTOMFIELD} );
+    }
+    else {
+	$CF->LoadByNameAndQueue( Name => $args{CUSTOMFIELD}, Queue => $args{QUEUE} );
+	$args{CUSTOMFIELD} = $CF->Id;
+    }
 
     #If we are looking to compare with a null value.
     if ( $args{'OPERATOR'} =~ /^is$/i ) {
@@ -1618,10 +1691,6 @@ sub LimitCustomField {
         $args{'DESCRIPTION'} ||= $self->loc("Custom field [_1] [_2] [_3]",  $CF->Name , $args{OPERATOR} , $args{VALUE});
     }
 
-#    my $index = $self->_NextIndex;
-#    %{ $self->{'TicketRestrictions'}{$index} } = %args;
-
-
     my $q = "";
     if ($CF->Queue) {
       my $qo = new RT::Queue( $self->CurrentUser );
@@ -1629,6 +1698,10 @@ sub LimitCustomField {
       $q = $qo->Name;
     }
 
+    my @rest;
+    @rest = ( ENTRYAGGREGATOR => 'AND' )
+      if ($CF->Type eq 'SelectMultiple');
+
     $self->Limit( VALUE => $args{VALUE},
 		  FIELD => "CF.".( $q
 			     ? $q . ".{" . $CF->Name . "}"
@@ -1636,11 +1709,11 @@ sub LimitCustomField {
 			   ),
 		  OPERATOR => $args{OPERATOR},
 		  CUSTOMFIELD => 1,
+		  @rest,
 		);
 
 
     $self->{'RecalcTicketLimits'} = 1;
-  #  return ($index);
 }
 
 # }}}
@@ -1924,12 +1997,19 @@ sub _RestrictionsToClauses {
     # defined $restriction->{'TARGET'} ?
     # $restriction->{TARGET} )
 
-    my $ea = $DefaultEA{$type};
+    my $ea = $restriction->{ENTRYAGGREGATOR} || $DefaultEA{$type} || "AND";
     if ( ref $ea ) {
       die "Invalid operator $op for $field ($type)"
 	unless exists $ea->{$op};
       $ea = $ea->{$op};
     }
+
+    # Each CustomField should be put into a different Clause so they
+    # are ANDed together.
+    if ($restriction->{CUSTOMFIELD}) {
+      $realfield = $field;
+    }
+
     exists $clause{$realfield} or $clause{$realfield} = [];
     # Escape Quotes
     $field =~ s!(['"])!\\$1!g;
@@ -1963,6 +2043,11 @@ sub _ProcessRestrictions {
     #a new search
     delete $self->{'TicketAliases'};
     delete $self->{'items_array'};                                                                                                                   
+    delete $self->{'item_map'};
+    delete $self->{'raw_rows'};
+    delete $self->{'rows'};
+    delete $self->{'count_all'};
+ 
     my $sql = $self->{_sql_query}; # Violating the _SQL namespace
     if (!$sql||$self->{'RecalcTicketLimits'}) {
       #  "Restrictions to Clauses Branch\n";
@@ -1995,12 +2080,12 @@ sub _BuildItemMap {
 
     delete $self->{'item_map'};
     if ($items->[0]) {
-    $self->{'item_map'}->{'first'} = $items->[0]->Id;
+    $self->{'item_map'}->{'first'} = $items->[0]->EffectiveId;
     while (my $item = shift @$items ) {
-        my $id = $item->Id;
+        my $id = $item->EffectiveId;
         $self->{'item_map'}->{$id}->{'defined'} = 1;
         $self->{'item_map'}->{$id}->{prev}  = $prev;
-        $self->{'item_map'}->{$id}->{next}  = $items->[0]->Id if ($items->[0]);
+        $self->{'item_map'}->{$id}->{next}  = $items->[0]->EffectiveId if ($items->[0]);
         $prev = $id;
     }
     $self->{'item_map'}->{'last'} = $prev;
diff --git a/rt/lib/RT/Tickets_Overlay_SQL.pm b/rt/lib/RT/Tickets_Overlay_SQL.pm
index d78a56db3..629e6da2d 100644
--- a/rt/lib/RT/Tickets_Overlay_SQL.pm
+++ b/rt/lib/RT/Tickets_Overlay_SQL.pm
@@ -29,6 +29,10 @@ use warnings;
 
 my %FIELDS = %{FIELDS()};
 my %dispatch = %{dispatch()};
+my %can_bundle = %{can_bundle()};
+
+# Lower Case version of FIELDS, for case insensitivity
+my %lcfields = map { ( lc($_) => $_ ) } (keys %FIELDS);
 
 sub _InitSQL {
   my $self = shift;
@@ -119,20 +123,57 @@ my $re_keyword = qr[$RE{delimited}{-delim=>qq{\'\"}}|(?:\{|\}|\w|\.)+];
 my $re_op     = qr[=|!=|>=|<=|>|<|(?i:IS NOT)|(?i:IS)|(?i:NOT LIKE)|(?i:LIKE)]; # long to short
 my $re_paren  = qr'\(|\)';
 
+sub _close_bundle
+{
+  my ($self, @bundle) = @_;
+  return unless @bundle;
+  if (@bundle == 1) {
+    $bundle[0]->{dispatch}->(
+                         $self,
+                         $bundle[0]->{key},
+                         $bundle[0]->{op},
+                         $bundle[0]->{val},
+                         SUBCLAUSE =>  "",
+                         ENTRYAGGREGATOR => $bundle[0]->{ea},
+                         SUBKEY => $bundle[0]->{subkey},
+                        );
+  } else {
+    my @args;
+    for my $chunk (@bundle) {
+      push @args, [
+          $chunk->{key},
+          $chunk->{op},
+          $chunk->{val},
+          SUBCLAUSE =>  "",
+          ENTRYAGGREGATOR => $chunk->{ea},
+          SUBKEY => $chunk->{subkey},
+      ];
+    }
+    $bundle[0]->{dispatch}->(
+        $self, \@args,
+    );
+  }
+}
+
 sub _parser {
   my ($self,$string) = @_;
   my $want = KEYWORD | PAREN;
   my $last = undef;
 
   my $depth = 0;
+  my @bundle;
 
   my ($ea,$key,$op,$value) = ("","","","");
 
+  # order of matches in the RE is important.. op should come early,
+  # because it has spaces in it.  otherwise "NOT LIKE" might be parsed
+  # as a keyword or value.
+
   while ($string =~ /(
                       $re_aggreg
+                      |$re_op
                       |$re_keyword
                       |$re_value
-                      |$re_op
                       |$re_paren
                      )/igx ) {
     my $val = $1;
@@ -156,10 +197,12 @@ sub _parser {
     # Parens are highest priority
     if ($current & PAREN) {
       if ($val eq "(") {
+        $self->_close_bundle(@bundle);  @bundle = ();
         $depth++;
         $self->_OpenParen;
 
       } else {
+        $self->_close_bundle(@bundle);  @bundle = ();
         $depth--;
         $self->_CloseParen;
       }
@@ -204,10 +247,9 @@ sub _parser {
    }
 
       my $class;
-      my ($stdkey) = grep { /^$key$/i } (keys %FIELDS);
-      if ($stdkey && exists $FIELDS{$stdkey}) {
+      if (exists $lcfields{lc $key}) {
+        $key = $lcfields{lc $key};
         $class = $FIELDS{$key}->[0];
-        $key = $stdkey;
       }
    # no longer have a default, since CF's are now a real class, not fallthrough
    # fixme: "default class" is not Generic.
@@ -219,20 +261,37 @@ sub _parser {
       die "No such dispatch method: $class"
         unless exists $dispatch{$class};
       my $sub = $dispatch{$class} || die;;
-      $sub->(
-             $self,
-             $key,
-             $op,
-             $val,
-             SUBCLAUSE =>  "",  # don't need anymore
-             ENTRYAGGREGATOR => $ea || "",
-             SUBKEY => $subkey,
-            );
+      if ($can_bundle{$class} &&
+          (!@bundle ||
+            ($bundle[-1]->{dispatch} == $sub &&
+             $bundle[-1]->{key} eq $key &&
+             $bundle[-1]->{subkey} eq $subkey)))
+      {
+          push @bundle, {
+              dispatch => $sub,
+              key      => $key,
+              op       => $op,
+              val      => $val,
+              ea       => $ea || "",
+              subkey   => $subkey,
+          };
+      } else {
+        $self->_close_bundle(@bundle);  @bundle = ();
+        $sub->(
+               $self,
+               $key,
+               $op,
+               $val,
+               SUBCLAUSE =>  "",  # don't need anymore
+               ENTRYAGGREGATOR => $ea || "",
+               SUBKEY => $subkey,
+              );
+      }
 
       $self->{_sql_looking_at}{lc $key} = 1;
-
+  
       ($ea,$key,$op,$value) = ("","","","");
-
+  
       $want = PAREN | AGGREG;
     } else {
       die "I'm lost";
@@ -241,6 +300,8 @@ sub _parser {
     $last = $current;
   } # while
 
+  $self->_close_bundle(@bundle);  @bundle = ();
+
   die "Incomplete query"
     unless (($want | PAREN) || ($want | KEYWORD));
 
@@ -330,6 +391,10 @@ sub FromSQL {
                          VALUE => 'ticket');
   }
 
+  # We never ever want to show deleted tickets
+  $self->SUPER::Limit(FIELD => 'Status' , OPERATOR => '!=', VALUE => 'deleted');
+
+
   # set SB's dirty flag
   $self->{'must_redo_search'} = 1;
   $self->{'RecalcTicketLimits'} = 0;                                           
diff --git a/rt/lib/RT/Transaction_Overlay.pm b/rt/lib/RT/Transaction_Overlay.pm
index 54bb326a9..9c9a2fd14 100644
--- a/rt/lib/RT/Transaction_Overlay.pm
+++ b/rt/lib/RT/Transaction_Overlay.pm
@@ -51,6 +51,8 @@ ok(require RT::Transaction);
 use strict;
 no warnings qw(redefine);
 
+use vars qw( %_BriefDescriptions );
+
 use RT::Attachments;
 
 # {{{ sub Create 
@@ -112,66 +114,13 @@ sub Create {
 
     #Provide a way to turn off scrips if we need to
     if ( $args{'ActivateScrips'} ) {
-
-        #We're really going to need a non-acled ticket for the scrips to work
-        my $TicketAsSystem = RT::Ticket->new($RT::SystemUser);
-        $TicketAsSystem->Load( $args{'Ticket'} )
-          || $RT::Logger->err("$self couldn't load ticket $args{'Ticket'}\n");
-
-        my $TransAsSystem = RT::Transaction->new($RT::SystemUser);
-        $TransAsSystem->Load( $self->id )
-          || $RT::Logger->err(
-            "$self couldn't load a copy of itself as superuser\n"); 
-        # {{{ Deal with Scrips
-
-        use RT::Scrips;
-        my $PossibleScrips = RT::Scrips->new($RT::SystemUser);
-
-        $PossibleScrips->LimitToQueue( $TicketAsSystem->QueueObj->Id )
-          ;                                  #Limit it to  $Ticket->QueueObj->Id
-        $PossibleScrips->LimitToGlobal()
-	    unless $TicketAsSystem->QueueObj->Disabled;    # or to "global"
-
-
-        $PossibleScrips->Limit(FIELD => "Stage", VALUE => "TransactionCreate");
-
-
-        my $ConditionsAlias = $PossibleScrips->NewAlias('ScripConditions');
-
-        $PossibleScrips->Join(
-            ALIAS1 => 'main',
-            FIELD1 => 'ScripCondition',
-            ALIAS2 => $ConditionsAlias,
-            FIELD2 => 'id'
+        require RT::Scrips;
+        RT::Scrips->new($RT::SystemUser)->Apply(
+            Stage       => 'TransactionCreate',
+            Type        => $args{'Type'},
+            Ticket      => $args{'Ticket'},
+            Transaction => $self->id,
         );
-
-        #We only want things where the scrip applies to this sort of transaction
-        $PossibleScrips->Limit(
-            ALIAS           => $ConditionsAlias,
-            FIELD           => 'ApplicableTransTypes',
-            OPERATOR        => 'LIKE',
-            VALUE           => $args{'Type'},
-            ENTRYAGGREGATOR => 'OR',
-        );
-
-        # Or where the scrip applies to any transaction
-        $PossibleScrips->Limit(
-            ALIAS           => $ConditionsAlias,
-            FIELD           => 'ApplicableTransTypes',
-            OPERATOR        => 'LIKE',
-            VALUE           => "Any",
-            ENTRYAGGREGATOR => 'OR',
-        );
-
-        #Iterate through each script and check it's applicability.
-
-        while ( my $Scrip = $PossibleScrips->Next() ) {
-            $Scrip->Apply (TicketObj => $TicketAsSystem,
-                           TransactionObj => $TransAsSystem);
-        }
-
-        # }}}
-
     }
 
     return ( $id, $self->loc("Transaction Created") );
@@ -535,16 +484,24 @@ sub BriefDescription {
         return ( $self->loc( "[_1] changed from [_2] to [_3]", $self->Field , ( $self->OldValue || $no_value ) ,  $self->NewValue ));
     }
 
-    if ( $type eq 'Correspond' ) {
-        return $self->loc("Correspondence added");
-    }
-
-    elsif ( $type eq 'Comment' ) {
-        return $self->loc("Comments added");
+    if (my $code = $_BriefDescriptions{$type}) {
+        return $code->($self);
     }
 
-    elsif ( $type eq 'CustomField' ) {
+    return $self->loc( "Default: [_1]/[_2] changed from [_3] to [_4]", $type, $self->Field, $self->OldValue, $self->NewValue );
+}
 
+%_BriefDescriptions = (
+    Correspond => sub {
+        my $self = shift;
+        return $self->loc("Correspondence added");
+    },
+    Comment => sub {
+        my $self = shift;
+        return $self->loc("Comments added");
+    },
+    CustomField => sub {
+        my $self = shift;
         my $field = $self->loc('CustomField');
 
         if ( $self->Field ) {
@@ -563,110 +520,127 @@ sub BriefDescription {
         else {
             return $self->loc("[_1] [_2] changed to [_3]", $field, $self->OldValue, $self->NewValue );
         }
-    }
-
-    elsif ( $type eq 'Untake' ) {
+    },
+    Untake => sub {
+        my $self = shift;
         return $self->loc("Untaken");
-    }
-
-    elsif ( $type eq "Take" ) {
+    },
+    Take => sub {
+        my $self = shift;
         return $self->loc("Taken");
-    }
-
-    elsif ( $type eq "Force" ) {
+    },
+    Force => sub {
+        my $self = shift;
         my $Old = RT::User->new( $self->CurrentUser );
         $Old->Load( $self->OldValue );
         my $New = RT::User->new( $self->CurrentUser );
         $New->Load( $self->NewValue );
 
         return $self->loc("Owner forcibly changed from [_1] to [_2]" , $Old->Name , $New->Name);
-    }
-    elsif ( $type eq "Steal" ) {
+    },
+    Steal => sub {
+        my $self = shift;
         my $Old = RT::User->new( $self->CurrentUser );
         $Old->Load( $self->OldValue );
         return $self->loc("Stolen from [_1] ",  $Old->Name);
-    }
-
-    elsif ( $type eq "Give" ) {
+    },
+    Give => sub {
+        my $self = shift;
         my $New = RT::User->new( $self->CurrentUser );
         $New->Load( $self->NewValue );
         return $self->loc( "Given to [_1]",  $New->Name );
-    }
-
-    elsif ( $type eq 'AddWatcher' ) {
+    },
+    AddWatcher => sub {
+        my $self = shift;
         my $principal = RT::Principal->new($self->CurrentUser);
         $principal->Load($self->NewValue);
         return $self->loc( "[_1] [_2] added", $self->Field, $principal->Object->Name);
-    }
-
-    elsif ( $type eq 'DelWatcher' ) {
+    },
+    DelWatcher => sub {
+        my $self = shift;
         my $principal = RT::Principal->new($self->CurrentUser);
         $principal->Load($self->OldValue);
         return $self->loc( "[_1] [_2] deleted", $self->Field, $principal->Object->Name);
-    }
-
-    elsif ( $type eq 'Subject' ) {
+    },
+    Subject => sub {
+        my $self = shift;
         return $self->loc( "Subject changed to [_1]", $self->Data );
-    }
+    },
+    AddLink => sub {
+        my $self = shift;
+        my $value;
+        if ( $self->NewValue ) {
+            my $URI = RT::URI->new( $self->CurrentUser );
+            $URI->FromURI( $self->NewValue );
+            if ( $URI->Resolver ) {
+                $value = $URI->Resolver->AsString;
+            }
+            else {
+                $value = $self->NewValue;
+            }
+            if ( $self->Field eq 'DependsOn' ) {
+                return $self->loc( "Dependency on [_1] added", $value );
+            }
+            elsif ( $self->Field eq 'DependedOnBy' ) {
+                return $self->loc( "Dependency by [_1] added", $value );
 
-    elsif ( $type eq 'AddLink' ) {
+            }
+            elsif ( $self->Field eq 'RefersTo' ) {
+                return $self->loc( "Reference to [_1] added", $value );
+            }
+            elsif ( $self->Field eq 'ReferredToBy' ) {
+                return $self->loc( "Reference by [_1] added", $value );
+            }
+            elsif ( $self->Field eq 'MemberOf' ) {
+                return $self->loc( "Membership in [_1] added", $value );
+            }
+            elsif ( $self->Field eq 'HasMember' ) {
+                return $self->loc( "Member [_1] added", $value );
+            }
+        }
+        else {
+            return ( $self->Data );
+        }
+    },
+    DeleteLink => sub {
+        my $self = shift;
         my $value;
-	if ($self->NewValue) {
-		my $URI = RT::URI->new($self->CurrentUser);
-		$URI->FromURI($self->NewValue);
-		if ($URI->Resolver) {
-			$value = $URI->Resolver->AsString;
-		} else {
-			$value = $self->NewValue;
-		}
-	}
-	if ($self->Field eq 'DependsOn') {
-		return $self->loc("Dependency on [_1] added",$value);
-	} elsif ($self->Field eq 'DependedOnBy') {
-		return $self->loc("Dependency by [_1] added",$value);
-		
-	} elsif ($self->Field eq 'RefersTo') {
-		return $self->loc("Reference to [_1] added",$value);
-	} elsif ($self->Field eq 'ReferredToBy') {
-		return $self->loc("Reference by [_1] added",$value);
-	} elsif ($self->Field eq 'MemberOf') {
-		return $self->loc("Membership in [_1] added",$value);
-	} elsif ($self->Field eq 'HasMember') {
-		return $self->loc("Member [_1] added",$value);
-	} else {
-        return ( $self->Data );
-	}
-    }
-    elsif ( $type eq 'DeleteLink' ) {
-    my $value;
-	if ($self->OldValue) {
-		my $URI = RT::URI->new($self->CurrentUser);
-		$URI->FromURI($self->OldValue);
-		if ($URI->Resolver) {
-			$value = $URI->Resolver->AsString;
-		} else {
-			$value = $self->OldValue;
-		}
-	}
-
-	if ($self->Field eq 'DependsOn') {
-		return $self->loc("Dependency on [_1] deleted",$value);
-	} elsif ($self->Field eq 'DependedOnBy') {
-		return $self->loc("Dependency by [_1] deleted",$value);
-		
-	} elsif ($self->Field eq 'RefersTo') {
-		return $self->loc("Reference to [_1] deleted",$value);
-	} elsif ($self->Field eq 'ReferredToBy') {
-		return $self->loc("Reference by [_1] deleted",$value);
-	} elsif ($self->Field eq 'MemberOf') {
-		return $self->loc("Membership in [_1] deleted",$value);
-	} elsif ($self->Field eq 'HasMember') {
-		return $self->loc("Member [_1] deleted",$value);
-	} else {
-        return ( $self->Data );
-	}
-    }
-    elsif ( $type eq 'Set' ) {
+        if ( $self->OldValue ) {
+            my $URI = RT::URI->new( $self->CurrentUser );
+            $URI->FromURI( $self->OldValue );
+            if ( $URI->Resolver ) {
+                $value = $URI->Resolver->AsString;
+            }
+            else {
+                $value = $self->OldValue;
+            }
+
+            if ( $self->Field eq 'DependsOn' ) {
+                return $self->loc( "Dependency on [_1] deleted", $value );
+            }
+            elsif ( $self->Field eq 'DependedOnBy' ) {
+                return $self->loc( "Dependency by [_1] deleted", $value );
+
+            }
+            elsif ( $self->Field eq 'RefersTo' ) {
+                return $self->loc( "Reference to [_1] deleted", $value );
+            }
+            elsif ( $self->Field eq 'ReferredToBy' ) {
+                return $self->loc( "Reference by [_1] deleted", $value );
+            }
+            elsif ( $self->Field eq 'MemberOf' ) {
+                return $self->loc( "Membership in [_1] deleted", $value );
+            }
+            elsif ( $self->Field eq 'HasMember' ) {
+                return $self->loc( "Member [_1] deleted", $value );
+            }
+        }
+        else {
+            return ( $self->Data );
+        }
+    },
+    Set => sub {
+        my $self = shift;
         if ( $self->Field eq 'Queue' ) {
             my $q1 = new RT::Queue( $self->CurrentUser );
             $q1->Load( $self->OldValue );
@@ -676,25 +650,22 @@ sub BriefDescription {
         }
 
         # Write the date/time change at local time:
-    elsif ($self->Field =~  /Due|Starts|Started|Told/) {
-        my $t1 = new RT::Date($self->CurrentUser);
-        $t1->Set(Format => 'ISO', Value => $self->NewValue);
-        my $t2 = new RT::Date($self->CurrentUser);
-        $t2->Set(Format => 'ISO', Value => $self->OldValue);
-        return $self->loc( "[_1] changed from [_2] to [_3]", $self->Field, $t2->AsString, $t1->AsString );
-    }
+        elsif ($self->Field =~  /Due|Starts|Started|Told/) {
+            my $t1 = new RT::Date($self->CurrentUser);
+            $t1->Set(Format => 'ISO', Value => $self->NewValue);
+            my $t2 = new RT::Date($self->CurrentUser);
+            $t2->Set(Format => 'ISO', Value => $self->OldValue);
+            return $self->loc( "[_1] changed from [_2] to [_3]", $self->Field, $t2->AsString, $t1->AsString );
+        }
         else {
             return $self->loc( "[_1] changed from [_2] to [_3]", $self->Field, $self->OldValue, $self->NewValue );
         }
-    }
-    elsif ( $type eq 'PurgeTransaction' ) {
+    },
+    PurgeTransaction => sub {
+        my $self = shift;
         return $self->loc("Transaction [_1] purged", $self->Data);
-    }
-    else {
-        return $self->loc( "Default: [_1]/[_2] changed from [_3] to [_4]", $type, $self->Field, $self->OldValue, $self->NewValue );
-
-    }
-}
+    },
+);
 
 # }}}
 
@@ -814,4 +785,12 @@ sub CurrentUserHasRight {
 
 # }}}
 
+# Transactions don't change. by adding this cache congif directiove, we don't lose pathalogically on long tickets.
+sub _CacheConfig {
+  {
+     'cache_p'        => 1,
+     'fast_update_p'  => 1,
+     'cache_for_sec'  => 180,
+  }
+}
 1;
diff --git a/rt/lib/RT/URI.pm b/rt/lib/RT/URI.pm
index 7acc1dc98..337a356aa 100644
--- a/rt/lib/RT/URI.pm
+++ b/rt/lib/RT/URI.pm
@@ -91,8 +91,10 @@ sub FromObject {
 
 =head2 FromURI <URI>
 
-Returns a local object id for this content.  You are expected to know what sort of object this is the Id 
-of 
+Returns a local object id for this content. You are expected to know
+what sort of object this is the Id of
+
+Returns true if everything is ok, otherwise false
 
 =cut
 
@@ -119,9 +121,12 @@ sub FromURI {
     
     unless ($self->Resolver->ParseURI($uri)) {
         $RT::Logger->warning("Resolver ".ref($self->Resolver)." could not parse $uri");
+        $self->{resolver} = undef; # clear resolver
     	return (undef);
     }
 
+return(1);
+
 }
 
 # }}}
diff --git a/rt/lib/RT/URI/fsck_com_rt.pm b/rt/lib/RT/URI/fsck_com_rt.pm
index 36e8f82fd..4035776ef 100644
--- a/rt/lib/RT/URI/fsck_com_rt.pm
+++ b/rt/lib/RT/URI/fsck_com_rt.pm
@@ -133,7 +133,7 @@ sub ParseURI {
     if ( $self->IsLocal) {
    
         my $local_uri_prefix = $self->LocalURIPrefix;
-    	if ($self->{'uri'} =~ /^$local_uri_prefix(\d+)$/) {
+    	if ($self->{'uri'} =~ /^$local_uri_prefix(\d+)$/i) {
     		my $id = $1;
     	
     
@@ -170,7 +170,7 @@ Returns undef otherwise.
 sub IsLocal {
 	my $self = shift;
         my $local_uri_prefix = $self->LocalURIPrefix;
-	if ($self->{'uri'} =~ /^$local_uri_prefix/) {
+	if ($self->{'uri'} =~ /^$local_uri_prefix/i) {
 		return 1;
     }
 	else {
@@ -214,7 +214,7 @@ Otherwise, return its URI
 
 sub HREF {
     my $self = shift;
-    if ($self->IsLocal) {
+    if ($self->IsLocal && $self->Object) {
         return ( $RT::WebURL . "Ticket/Display.html?id=".$self->Object->Id);
     }   
     else {
@@ -230,12 +230,11 @@ Returns either a localized string 'ticket #23' or the full URI if the object is
 
 sub AsString {
     my $self = shift;
-    if ($self->IsLocal) {
-	return $self->loc("ticket #[_1]", $self->Object->Id);
-
+    if ($self->IsLocal && $self->Object) {
+	    return $self->loc("ticket #[_1]", $self->Object->Id);
     }
     else {
-	return $self->Object->URI;
+	    return $self->URI;
     }
 }
 
diff --git a/rt/lib/RT/User_Overlay.pm b/rt/lib/RT/User_Overlay.pm
index e828ebd71..ba322cd4b 100644
--- a/rt/lib/RT/User_Overlay.pm
+++ b/rt/lib/RT/User_Overlay.pm
@@ -203,14 +203,16 @@ sub Create {
         @_    # get the real argumentlist
     );
 
-
-    $args{'EmailAddress'} = $self->CanonicalizeEmailAddress($args{'EmailAddress'});
-
     #Check the ACL
     unless ( $self->CurrentUser->HasRight(Right => 'AdminUsers', Object => $RT::System) ) {
         return ( 0, $self->loc('No permission to create users') );
     }
 
+    $args{'EmailAddress'} = $self->CanonicalizeEmailAddress($args{'EmailAddress'});
+    # if the user doesn't have a name defined, set it to the email address
+    $args{'Name'} = $args{'EmailAddress'} unless ($args{'Name'});
+
+
 
     # Privileged is no longer a column in users
     my $privileged = $args{'Privileged'};
@@ -234,7 +236,9 @@ sub Create {
 
     #TODO Specify some sensible defaults.
 
-    unless ( defined( $args{'Name'} ) ) {
+    unless ( $args{'Name'} ) {
+	use Data::Dumper;
+	$RT::Logger->crit(Dumper \%args);
         return ( 0, $self->loc("Must specify 'Name' attribute") );
     }
 
@@ -274,6 +278,7 @@ sub Create {
 
     #If the create failed.
     unless ($id) {
+        $RT::Handle->Rollback();
         $RT::Logger->error("Could not create a new user - " .join('-'. %args));
 
         return ( 0, $self->loc('Could not create user') );
@@ -729,7 +734,7 @@ sub ResetPassword {
 
     my $template = RT::Template->new( $self->CurrentUser );
 
-    if ( $self->IsPrivileged ) {
+    if ( $self->Privileged ) {
         $template->LoadGlobalTemplate('RT_PasswordChange_Privileged');
     }
     else {
@@ -929,7 +934,7 @@ sub GenerateRandomPassword {
 
     my $length = $min_length + int( rand( $max_length - $min_length ) );
 
-    my $char = $self->GenerateRandomNextChar( $total_sum, $start_freq );
+    my $char = $self->_GenerateRandomNextChar( $total_sum, $start_freq );
     my @word = ( $char + $a );
     for ( 2 .. $length ) {
         $char =
diff --git a/rt/lib/RT/Users_Overlay.pm b/rt/lib/RT/Users_Overlay.pm
index b397c3bc4..430e6d720 100644
--- a/rt/lib/RT/Users_Overlay.pm
+++ b/rt/lib/RT/Users_Overlay.pm
@@ -1,20 +1,19 @@
 # BEGIN LICENSE BLOCK
 # 
-# Copyright (c) 1996-2002 Jesse Vincent <jesse@bestpractical.com>
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
 # 
 # (Except where explictly superceded by other copyright notices)
 # 
 # This work is made available to you under the terms of Version 2 of
 # the GNU General Public License. A copy of that license should have
 # been provided with this software, but in any event can be snarfed
-# from www.gnu.org
+# from www.gnu.org.
 # 
 # This work is distributed in the hope that it will be useful, but
 # WITHOUT ANY WARRANTY; without even the implied warranty of
 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 # General Public License for more details.
 # 
-# 
 # Unless otherwise specified, all modifications, corrections or
 # extensions to this work which alter its source code become the
 # property of Best Practical Solutions, LLC when submitted for
@@ -77,6 +76,20 @@ sub _Init {
 
 # }}}
 
+=head2 PrincipalsAlias
+
+Returns the string that represents this Users object's primary "Principals" alias.
+
+
+=cut
+
+sub PrincipalsAlias {
+    my $self = shift;
+    return($self->{'princalias'});
+
+}
+
+
 # {{{ sub _DoSearch 
 
 =head2 _DoSearch
@@ -233,8 +246,15 @@ sub WhoHaveRight {
                 push @privgroups, $Group->Id();
         }
 
+
+    if (@privgroups) {
         $self->WhoBelongToGroups(Groups => \@privgroups,
                                  IncludeSubgroupMembers => $args{'IncludeSubgroupMembers'});
+    }
+    else {
+	# We don't have any group that matches -- make it impossible.
+	$self->Limit( FIELD => 'Id', VALUE => 'IS', OPERATOR => 'NULL' );
+    }
 }
 
 # }}}
diff --git a/rt/lib/t/02regression.t b/rt/lib/t/02regression.t
index 62b4e9a69..4504cc76a 100644
--- a/rt/lib/t/02regression.t
+++ b/rt/lib/t/02regression.t
@@ -40,5 +40,5 @@ sub wanted_autogen { /^autogen.*\.t\z/s && require $_; }
 File::Find::find({wanted => \&wanted_regression}, 'lib/t/regression');
 sub wanted_regression { /^*\.t\z/s && require $_; }
 
-require "lib/t/03web.pl";
-require "lib/t/04_send_email.pl";
+require "/opt/rt3/lib/t/03web.pl";
+require "/opt/rt3/lib/t/04_send_email.pl";
diff --git a/rt/lib/t/02regression.t.in b/rt/lib/t/02regression.t.in
index 51cd7e378..8c050ff5b 100644
--- a/rt/lib/t/02regression.t.in
+++ b/rt/lib/t/02regression.t.in
@@ -40,5 +40,5 @@ sub wanted_autogen { /^autogen.*\.t\z/s && require $_; }
 File::Find::find({wanted => \&wanted_regression}, 'lib/t/regression');
 sub wanted_regression { /^*\.t\z/s && require $_; }
 
-require "lib/t/03web.pl";
-require "lib/t/04_send_email.pl";
+require "@RT_LIB_PATH@/t/03web.pl";
+require "@RT_LIB_PATH@/t/04_send_email.pl";
diff --git a/rt/lib/t/03web.pl b/rt/lib/t/03web.pl
index 4500ff281..94ad3e97e 100644
--- a/rt/lib/t/03web.pl
+++ b/rt/lib/t/03web.pl
@@ -5,6 +5,7 @@ use WWW::Mechanize;
 use HTTP::Request::Common;
 use HTTP::Cookies;
 use LWP;
+use Encode;
 
 my $cookie_jar = HTTP::Cookies->new;
 my $agent = WWW::Mechanize->new();
@@ -15,7 +16,7 @@ $agent->cookie_jar($cookie_jar);
 
 
 # get the top page
-my $url = "http://localhost/";
+my $url = "http://localhost".$RT::WebPath."/";
 $agent->get($url);
 
 is ($agent->{'status'}, 200, "Loaded a page");
@@ -37,6 +38,37 @@ is($agent->{'status'}, 200, "Fetched the page ok");
 ok( $agent->{'content'} =~ /Logout/i, "Found a logout link");
 
 
+
+$agent->get($url."Ticket/Create.html?Queue=1");
+is ($agent->{'status'}, 200, "Loaded Create.html");
+$agent->form(3);
+# Start with a string containing characters in latin1
+my $string = "I18N Web Testing æøå";
+Encode::from_to($string, 'iso-8859-1', 'utf8');
+$agent->field('Subject' => "Foo");
+$agent->field('Content' => $string);
+ok($agent->submit(), "Created new ticket with $string");
+
+ok( $agent->{'content'} =~ qr{$string} , "Found the content");
+
+$agent->get($url."Ticket/Create.html?Queue=1");
+is ($agent->{'status'}, 200, "Loaded Create.html");
+$agent->form(3);
+# Start with a string containing characters in latin1
+my $string = "I18N Web Testing æøå";
+Encode::from_to($string, 'iso-8859-1', 'utf8');
+$agent->field('Subject' => $string);
+$agent->field('Content' => "BAR");
+ok($agent->submit(), "Created new ticket with $string");
+
+ok( $agent->{'content'} =~ qr{$string} , "Found the content");
+
+
+
+# }}}
+
+
+
 use File::Find;
 find ( \&wanted , 'html/');
 
diff --git a/rt/lib/t/03web.pl.in b/rt/lib/t/03web.pl.in
index abe446eeb..4fe2d3ef3 100644
--- a/rt/lib/t/03web.pl.in
+++ b/rt/lib/t/03web.pl.in
@@ -5,6 +5,7 @@ use WWW::Mechanize;
 use HTTP::Request::Common;
 use HTTP::Cookies;
 use LWP;
+use Encode;
 
 my $cookie_jar = HTTP::Cookies->new;
 my $agent = WWW::Mechanize->new();
@@ -15,7 +16,7 @@ $agent->cookie_jar($cookie_jar);
 
 
 # get the top page
-my $url = "http://localhost/";
+my $url = "http://localhost".$RT::WebPath."/";
 $agent->get($url);
 
 is ($agent->{'status'}, 200, "Loaded a page");
@@ -37,6 +38,37 @@ is($agent->{'status'}, 200, "Fetched the page ok");
 ok( $agent->{'content'} =~ /Logout/i, "Found a logout link");
 
 
+
+$agent->get($url."Ticket/Create.html?Queue=1");
+is ($agent->{'status'}, 200, "Loaded Create.html");
+$agent->form(3);
+# Start with a string containing characters in latin1
+my $string = "I18N Web Testing æøå";
+Encode::from_to($string, 'iso-8859-1', 'utf8');
+$agent->field('Subject' => "Foo");
+$agent->field('Content' => $string);
+ok($agent->submit(), "Created new ticket with $string");
+
+ok( $agent->{'content'} =~ qr{$string} , "Found the content");
+
+$agent->get($url."Ticket/Create.html?Queue=1");
+is ($agent->{'status'}, 200, "Loaded Create.html");
+$agent->form(3);
+# Start with a string containing characters in latin1
+my $string = "I18N Web Testing æøå";
+Encode::from_to($string, 'iso-8859-1', 'utf8');
+$agent->field('Subject' => $string);
+$agent->field('Content' => "BAR");
+ok($agent->submit(), "Created new ticket with $string");
+
+ok( $agent->{'content'} =~ qr{$string} , "Found the content");
+
+
+
+# }}}
+
+
+
 use File::Find;
 find ( \&wanted , 'html/');
 
diff --git a/rt/lib/t/04_send_email.pl b/rt/lib/t/04_send_email.pl
index 46e3d7472..c384eedfa 100644
--- a/rt/lib/t/04_send_email.pl
+++ b/rt/lib/t/04_send_email.pl
@@ -33,6 +33,32 @@ sub RT::Action::SendEmail::SendMessage {
 # create a regular ticket
 
 my $parser = RT::EmailParser->new();
+
+
+# Let's test to make sure a multipart/report is processed correctly
+my $content =  `cat /opt/rt3/lib/t/data/multipart-report` || die "couldn't find new content";
+# be as much like the mail gateway as possible.
+use RT::Interface::Email;
+                                  
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
+my $tickets = RT::Tickets->new($RT::SystemUser);
+$tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
+$tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
+my $tick = $tickets->First();
+ok ($tick->Id, "found ticket ".$tick->Id);
+
+ok ($tick->Transactions->First->Content =~ /The original message was received/, "It's the bounce");
+
+
+# make sure it fires scrips.
+is ($#scrips_fired, 1, "Fired 2 scrips on ticket creation");
+
+undef @scrips_fired;
+
+
+
+
 $parser->ParseMIMEEntityFromScalar('From: root@localhost
 To: rt@example.com
 Subject: This is a test of new ticket creation as an unknown user
@@ -65,7 +91,7 @@ is ($#scrips_fired, 1, "Fired 2 scrips on ticket creation");
 # create an iso 8859-1 ticket
 @scrips_fired = ();
 
-my $content =  `cat ./lib/t/data/new-ticket-from-iso-8859-1` || die "couldn't find new content";
+my $content =  `cat /opt/rt3/lib/t/data/new-ticket-from-iso-8859-1` || die "couldn't find new content";
 
 
 
@@ -74,8 +100,9 @@ $parser->ParseMIMEEntityFromScalar($content);
 
 # be as much like the mail gateway as possible.
 use RT::Interface::Email;
-                                  
- RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+                           
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -103,17 +130,21 @@ $parser->ParseMIMEEntityFromScalar($content);
 ok ($id, $msg);
 
 
+
+
+
 # we need to swap out SendMessage to test the new things we care about;
 &iso8859_redef_sendmessage;
 $RT::EmailOutputEncoding = 'iso-8859-1';
 # create an iso 8859-1 ticket
 @scrips_fired = ();
 
-my $content =  `cat ./lib/t/data/new-ticket-from-iso-8859-1` || die "couldn't find new content";
+my $content =  `cat /opt/rt3/lib/t/data/new-ticket-from-iso-8859-1` || die "couldn't find new content";
 # be as much like the mail gateway as possible.
 use RT::Interface::Email;
                                   
- RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -202,7 +233,7 @@ sub iso8859_redef_sendmessage {
 
 # {{{ test a multipart alternative containing a text-html part with an umlaut
 
-my $content =  `cat ./lib/t/data/multipart-alternative-with-umlaut` || die "couldn't find new content";
+my $content =  `cat /opt/rt3/lib/t/data/multipart-alternative-with-umlaut` || die "couldn't find new content";
 
 $parser->ParseMIMEEntityFromScalar($content);
 
@@ -210,7 +241,8 @@ $parser->ParseMIMEEntityFromScalar($content);
 # be as much like the mail gateway as possible.
 &umlauts_redef_sendmessage;
 
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -229,7 +261,7 @@ sub umlauts_redef_sendmessage {
 
 # {{{ test a text-html message with an umlaut
 
-my $content =  `cat ./lib/t/data/text-html-with-umlaut` || die "couldn't find new content";
+my $content =  `cat /opt/rt3/lib/t/data/text-html-with-umlaut` || die "couldn't find new content";
 
 $parser->ParseMIMEEntityFromScalar($content);
 
@@ -237,7 +269,8 @@ $parser->ParseMIMEEntityFromScalar($content);
 # be as much like the mail gateway as possible.
 &text_html_umlauts_redef_sendmessage;
 
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -266,7 +299,7 @@ sub text_html_umlauts_redef_sendmessage {
 
 # {{{ test a text-html message with russian characters
 
-my $content =  `cat ./lib/t/data/text-html-in-russian` || die "couldn't find new content";
+my $content =  `cat /opt/rt3/lib/t/data/text-html-in-russian` || die "couldn't find new content";
 
 $parser->ParseMIMEEntityFromScalar($content);
 
@@ -274,7 +307,8 @@ $parser->ParseMIMEEntityFromScalar($content);
 # be as much like the mail gateway as possible.
 &text_html_russian_redef_sendmessage;
 
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -308,14 +342,15 @@ sub text_html_russian_redef_sendmessage {
 
 unshift (@RT::EmailInputEncodings, 'koi8-r');
 $RT::EmailOutputEncoding = 'koi8-r';
-my $content =  `cat ./lib/t/data/russian-subject-no-content-type` || die "couldn't find new content";
+my $content =  `cat /opt/rt3/lib/t/data/russian-subject-no-content-type` || die "couldn't find new content";
 
 $parser->ParseMIMEEntityFromScalar($content);
 
 
 # be as much like the mail gateway as possible.
 &text_plain_russian_redef_sendmessage;
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -346,7 +381,7 @@ $RT::EmailOutputEncoding = 'utf-8';
 
 # {{{ test a message containing a nested RFC 822 message
 
-my $content =  `cat ./lib/t/data/nested-rfc-822` || die "couldn't find new content";
+my $content =  `cat /opt/rt3/lib/t/data/nested-rfc-822` || die "couldn't find new content";
 ok ($content, "Loaded nested-rfc-822 to test");
 
 $parser->ParseMIMEEntityFromScalar($content);
@@ -354,7 +389,8 @@ $parser->ParseMIMEEntityFromScalar($content);
 
 # be as much like the mail gateway as possible.
 &text_plain_nested_redef_sendmessage;
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -382,7 +418,63 @@ sub text_plain_nested_redef_sendmessage {
 # }}}
 
 
+# {{{ test a multipart alternative containing a uuencoded mesage generated by lotus notes
+
+my $content =  `cat /opt/rt3/lib/t/data/notes-uuencoded` || die "couldn't find new content";
+
+$parser->ParseMIMEEntityFromScalar($content);
+
+
+# be as much like the mail gateway as possible.
+&notes_redef_sendmessage;
+
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
+my $tickets = RT::Tickets->new($RT::SystemUser);
+$tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
+$tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
+my $tick = $tickets->First();
+ok ($tick->Id, "found ticket ".$tick->Id);
+
+ok ($tick->Transactions->First->Content =~ /from Lotus Notes/, "We recorded the content right");
+is ($tick->Transactions->First->Attachments->Count , 3 , "Has three attachments");
+
+sub notes_redef_sendmessage {
+    no warnings qw/redefine/;
+    eval 'sub RT::Action::SendEmail::SendMessage { }';
+}
+
+# }}}
+
+# {{{ test a multipart that crashes the file-based mime-parser works
+
+my $content =  `cat /opt/rt3/lib/t/data/crashes-file-based-parser` || die "couldn't find new content";
+
+$parser->ParseMIMEEntityFromScalar($content);
+
+
+# be as much like the mail gateway as possible.
+&crashes_redef_sendmessage;
+
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
+my $tickets = RT::Tickets->new($RT::SystemUser);
+$tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
+$tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
+my $tick = $tickets->First();
+ok ($tick->Id, "found ticket ".$tick->Id);
+
+ok ($tick->Transactions->First->Content =~ /FYI/, "We recorded the content right");
+is ($tick->Transactions->First->Attachments->Count , 5 , "Has three attachments");
+
+sub crashes_redef_sendmessage {
+    no warnings qw/redefine/;
+    eval 'sub RT::Action::SendEmail::SendMessage { }';
+}
+
+
 
+# }}}
 
 # Don't taint the environment
 $everyone->PrincipalObj->RevokeRight(Right =>'SuperUser');
diff --git a/rt/lib/t/04_send_email.pl.in b/rt/lib/t/04_send_email.pl.in
index e171cdc9b..2bdf4c5a6 100644
--- a/rt/lib/t/04_send_email.pl.in
+++ b/rt/lib/t/04_send_email.pl.in
@@ -33,6 +33,32 @@ sub RT::Action::SendEmail::SendMessage {
 # create a regular ticket
 
 my $parser = RT::EmailParser->new();
+
+
+# Let's test to make sure a multipart/report is processed correctly
+my $content =  `cat @RT_LIB_PATH@/t/data/multipart-report` || die "couldn't find new content";
+# be as much like the mail gateway as possible.
+use RT::Interface::Email;
+                                  
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
+my $tickets = RT::Tickets->new($RT::SystemUser);
+$tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
+$tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
+my $tick = $tickets->First();
+ok ($tick->Id, "found ticket ".$tick->Id);
+
+ok ($tick->Transactions->First->Content =~ /The original message was received/, "It's the bounce");
+
+
+# make sure it fires scrips.
+is ($#scrips_fired, 1, "Fired 2 scrips on ticket creation");
+
+undef @scrips_fired;
+
+
+
+
 $parser->ParseMIMEEntityFromScalar('From: root@localhost
 To: rt@example.com
 Subject: This is a test of new ticket creation as an unknown user
@@ -65,7 +91,7 @@ is ($#scrips_fired, 1, "Fired 2 scrips on ticket creation");
 # create an iso 8859-1 ticket
 @scrips_fired = ();
 
-my $content =  `cat ./lib/t/data/new-ticket-from-iso-8859-1` || die "couldn't find new content";
+my $content =  `cat @RT_LIB_PATH@/t/data/new-ticket-from-iso-8859-1` || die "couldn't find new content";
 
 
 
@@ -74,8 +100,9 @@ $parser->ParseMIMEEntityFromScalar($content);
 
 # be as much like the mail gateway as possible.
 use RT::Interface::Email;
-                                  
- RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+                           
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -103,17 +130,21 @@ $parser->ParseMIMEEntityFromScalar($content);
 ok ($id, $msg);
 
 
+
+
+
 # we need to swap out SendMessage to test the new things we care about;
 &iso8859_redef_sendmessage;
 $RT::EmailOutputEncoding = 'iso-8859-1';
 # create an iso 8859-1 ticket
 @scrips_fired = ();
 
-my $content =  `cat ./lib/t/data/new-ticket-from-iso-8859-1` || die "couldn't find new content";
+my $content =  `cat @RT_LIB_PATH@/t/data/new-ticket-from-iso-8859-1` || die "couldn't find new content";
 # be as much like the mail gateway as possible.
 use RT::Interface::Email;
                                   
- RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -202,7 +233,7 @@ sub iso8859_redef_sendmessage {
 
 # {{{ test a multipart alternative containing a text-html part with an umlaut
 
-my $content =  `cat ./lib/t/data/multipart-alternative-with-umlaut` || die "couldn't find new content";
+my $content =  `cat @RT_LIB_PATH@/t/data/multipart-alternative-with-umlaut` || die "couldn't find new content";
 
 $parser->ParseMIMEEntityFromScalar($content);
 
@@ -210,7 +241,8 @@ $parser->ParseMIMEEntityFromScalar($content);
 # be as much like the mail gateway as possible.
 &umlauts_redef_sendmessage;
 
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -229,7 +261,7 @@ sub umlauts_redef_sendmessage {
 
 # {{{ test a text-html message with an umlaut
 
-my $content =  `cat ./lib/t/data/text-html-with-umlaut` || die "couldn't find new content";
+my $content =  `cat @RT_LIB_PATH@/t/data/text-html-with-umlaut` || die "couldn't find new content";
 
 $parser->ParseMIMEEntityFromScalar($content);
 
@@ -237,7 +269,8 @@ $parser->ParseMIMEEntityFromScalar($content);
 # be as much like the mail gateway as possible.
 &text_html_umlauts_redef_sendmessage;
 
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -266,7 +299,7 @@ sub text_html_umlauts_redef_sendmessage {
 
 # {{{ test a text-html message with russian characters
 
-my $content =  `cat ./lib/t/data/text-html-in-russian` || die "couldn't find new content";
+my $content =  `cat @RT_LIB_PATH@/t/data/text-html-in-russian` || die "couldn't find new content";
 
 $parser->ParseMIMEEntityFromScalar($content);
 
@@ -274,7 +307,8 @@ $parser->ParseMIMEEntityFromScalar($content);
 # be as much like the mail gateway as possible.
 &text_html_russian_redef_sendmessage;
 
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -308,14 +342,15 @@ sub text_html_russian_redef_sendmessage {
 
 unshift (@RT::EmailInputEncodings, 'koi8-r');
 $RT::EmailOutputEncoding = 'koi8-r';
-my $content =  `cat ./lib/t/data/russian-subject-no-content-type` || die "couldn't find new content";
+my $content =  `cat @RT_LIB_PATH@/t/data/russian-subject-no-content-type` || die "couldn't find new content";
 
 $parser->ParseMIMEEntityFromScalar($content);
 
 
 # be as much like the mail gateway as possible.
 &text_plain_russian_redef_sendmessage;
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -346,7 +381,7 @@ $RT::EmailOutputEncoding = 'utf-8';
 
 # {{{ test a message containing a nested RFC 822 message
 
-my $content =  `cat ./lib/t/data/nested-rfc-822` || die "couldn't find new content";
+my $content =  `cat @RT_LIB_PATH@/t/data/nested-rfc-822` || die "couldn't find new content";
 ok ($content, "Loaded nested-rfc-822 to test");
 
 $parser->ParseMIMEEntityFromScalar($content);
@@ -354,7 +389,8 @@ $parser->ParseMIMEEntityFromScalar($content);
 
 # be as much like the mail gateway as possible.
 &text_plain_nested_redef_sendmessage;
-RT::Interface::Email::Gateway(message => $content, queue => 1, action => 'correspond');
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
 my $tickets = RT::Tickets->new($RT::SystemUser);
 $tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
 $tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
@@ -382,7 +418,63 @@ sub text_plain_nested_redef_sendmessage {
 # }}}
 
 
+# {{{ test a multipart alternative containing a uuencoded mesage generated by lotus notes
+
+my $content =  `cat @RT_LIB_PATH@/t/data/notes-uuencoded` || die "couldn't find new content";
+
+$parser->ParseMIMEEntityFromScalar($content);
+
+
+# be as much like the mail gateway as possible.
+&notes_redef_sendmessage;
+
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
+my $tickets = RT::Tickets->new($RT::SystemUser);
+$tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
+$tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
+my $tick = $tickets->First();
+ok ($tick->Id, "found ticket ".$tick->Id);
+
+ok ($tick->Transactions->First->Content =~ /from Lotus Notes/, "We recorded the content right");
+is ($tick->Transactions->First->Attachments->Count , 3 , "Has three attachments");
+
+sub notes_redef_sendmessage {
+    no warnings qw/redefine/;
+    eval 'sub RT::Action::SendEmail::SendMessage { }';
+}
+
+# }}}
+
+# {{{ test a multipart that crashes the file-based mime-parser works
+
+my $content =  `cat @RT_LIB_PATH@/t/data/crashes-file-based-parser` || die "couldn't find new content";
+
+$parser->ParseMIMEEntityFromScalar($content);
+
+
+# be as much like the mail gateway as possible.
+&crashes_redef_sendmessage;
+
+my %args =        (message => $content, queue => 1, action => 'correspond');
+ RT::Interface::Email::Gateway(\%args);
+my $tickets = RT::Tickets->new($RT::SystemUser);
+$tickets->OrderBy(FIELD => 'id', ORDER => 'DESC');
+$tickets->Limit(FIELD => 'id' ,OPERATOR => '>', VALUE => '0');
+my $tick = $tickets->First();
+ok ($tick->Id, "found ticket ".$tick->Id);
+
+ok ($tick->Transactions->First->Content =~ /FYI/, "We recorded the content right");
+is ($tick->Transactions->First->Attachments->Count , 5 , "Has three attachments");
+
+sub crashes_redef_sendmessage {
+    no warnings qw/redefine/;
+    eval 'sub RT::Action::SendEmail::SendMessage { }';
+}
+
+
 
+# }}}
 
 # Don't taint the environment
 $everyone->PrincipalObj->RevokeRight(Right =>'SuperUser');
diff --git a/rt/lib/t/data/crashes-file-based-parser b/rt/lib/t/data/crashes-file-based-parser
new file mode 100644
index 000000000..da1913eb9
--- /dev/null
+++ b/rt/lib/t/data/crashes-file-based-parser
@@ -0,0 +1,193 @@
+X-Real-To: <mitya@example.com>
+Received: from [194.87.5.31] (HELO sinbin.d-s.example.com)
+  by cgp.example.com (CommuniGate Pro SMTP 4.0.6/D4)
+  with ESMTP-TLS id 125035761 for mitya@example.com; Thu, 11 Dec 2003 15:17:46 +0300
+Received: (from daemon@localhost)
+	by sinbin.d-s.example.com (8.12.9p1/8.11.6) id hBBCHjN0031595
+	for mitya@example.com; Thu, 11 Dec 2003 15:17:45 +0300 (MSK)
+	(envelope-from noc@rt3.mx.example.com)
+Received: from d-s.example.com by sinbin.d-s.example.com with ESMTP id hBBCHjar031575;
+	(8.12.9p2/D) Thu, 11 Dec 2003 15:17:45 +0300 (MSK)
+X-Real-To: <mitya@example.com>
+Sender: <noc@rt3.mx.example.com> (Network Operation Center)
+To: mitya@example.com
+Date: Thu, 11 Dec 2003 15:17:45 +0300
+Message-ID: <redirect-137509289@d-s.example.com>
+X-Original-Return-Path: <vox19@b92.d-s.example.com>
+Received: from [194.87.0.16] (HELO mail.d-s.example.com)
+  by d-s.example.com (CommuniGate Pro SMTP 4.1.5/D1)
+  with ESMTP id 120757484 for noc@rt3.mx.example.com; Mon, 27 Oct 2003 09:40:53 +0300
+Received: from [194.87.0.22] (HELO moscvax.d-s.example.com)
+  by mail.d-s.example.com (CommuniGate Pro SMTP 4.1.5/D)
+  with ESMTP-TLS id 107945800 for noc@rt3.mx.example.com; Mon, 27 Oct 2003 09:40:53 +0300
+Received: from d-s.example.com (mx.d-s.example.com [194.87.0.32])
+	by moscvax.d-s.example.com (8.12.9/8.12.9) with ESMTP id h9R6erFm062621
+	for <security@d.example.com>; Mon, 27 Oct 2003 09:40:53 +0300 (MSK)
+	(envelope-from vox19@b92.d-s.example.com)
+Received: by d-s.example.com (CommuniGate Pro PIPE 4.1.5/D1)
+  with PIPE id 120757490; Mon, 27 Oct 2003 09:40:53 +0300
+Received: from [194.87.2.108] (HELO b92.d-s.example.com)
+  by d-s.example.com (CommuniGate Pro SMTP 4.1.5/D1)
+  with ESMTP-TLS id 120757480 for security@d.example.com; Mon, 27 Oct 2003 09:40:52 +0300
+Received: from b92.d-s.example.com (localhost [127.0.0.1])
+	by b92.d-s.example.com (8.12.8p1/8.12.3) with ESMTP id h9R6eqIe014669
+	for <security@d.example.com>; Mon, 27 Oct 2003 09:40:52 +0300 (MSK)
+	(envelope-from vox19@b92.d-s.example.com)
+Received: from localhost (localhost [[UNIX: localhost]])
+	by b92.d-s.example.com (8.12.8p1/8.12.3/Submit) id h9R6epst014668
+	for security@d.example.com; Mon, 27 Oct 2003 09:40:51 +0300 (MSK)
+From: "Stanislav" <drstas@d.example.com>
+Subject: Fwd: scanning my ports
+X-Original-Date: Mon, 27 Oct 2003 10:40:51 +0400
+User-Agent: KMail/1.5.4
+X-Original-To: security@d.example.com
+MIME-Version: 1.0
+Content-Type: Multipart/Mixed;
+  boundary="Boundary-00=_z3Ln/tUeUBipHgx"
+X-Original-Message-Id: <200310270940.51758.vox19@d.example.com>
+X-Spam-Checker-Version: SpamAssassin 2.60-jumbo.demos (1.212-2003-09-23-exp)
+X-Spam-Level: 
+X-Spam-Status: No, hits=-6.8 required=5.0 tests=BAYES_00,FROM_ENDS_IN_NUMS,
+	HTML_MESSAGE,SUBJECT_RT autolearn=ham version=2.60-jumbo.demos
+X-Spam-Report: -6.8 points, 5.0 required;
+	* -3.0 SUBJECT_RT Tracking system
+	*  1.0 FROM_ENDS_IN_NUMS From: ends in numbers
+	*  0.1 HTML_MESSAGE BODY: HTML included in message
+	* -4.9 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
+	*      [score: 0.0000]
+
+
+--Boundary-00=_z3Ln/tUeUBipHgx
+Content-Type: text/plain;
+  charset="koi8-r"
+Content-Transfer-Encoding: 7bit
+Content-Disposition: inline
+
+
+FYI
+
+
+----------  Forwarded Message  ----------
+
+Subject: [DEMOS #12148] scanning my ports
+Date: Sunday 26 October 2003 20:19
+From: 1stwizard@isp.example.com
+To: no-reply@d-r.example.com
+
+This transaction appears to have no content
+
+-------------------------------------------------------
+
+
+
+-- 
+best wishes,
+
+Stanislav A. Mushkat			
+http://www.di.example.com
+
+--Boundary-00=_z3Ln/tUeUBipHgx
+Content-Type: text/plain;
+  charset="iso-8859-1";
+  name=" "
+Content-Transfer-Encoding: 7bit
+Content-Disposition: inline
+
+Somebody at IP 127.0.0.1 scanned my ports. 
+--Boundary-00=_z3Ln/tUeUBipHgx
+Content-Type: text/html;
+  charset="iso-8859-1";
+  name=" "
+Content-Transfer-Encoding: 7bit
+Content-Disposition: inline
+
+<HTML><HEAD>
+<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
+<META content="IncrediMail 1.0" name=GENERATOR>
+<!--IncrdiXMLRemarkStart>
+<IncrdiX-Info>
+<X-FID>BA285063-5BCE-11D4-AF8D-0050DAC67E11</X-FID>
+<X-FVER>2.0</X-FVER>
+<X-FIT>Letter</X-FIT>
+<X-FCOL>Elegant Paper</X-FCOL>
+<X-FCAT>Stationery</X-FCAT>
+<X-FDIS>Rice Fields</X-FDIS>
+<X-Extensions>SU1CTDEsNDEsgUmBSTAkkcGNgZmVTY0wNCxNhYUoiU0kOMEoTYGBjYEoJDSZnSyFhUksSU1CTDIsMCwsSU1CTDMsMCwsVHlwZVZlcnNpb24sMywxLjAs</X-Extensions>
+<X-BG>8E549F43-079D-11D8-B0F9-00B0D0B65B96</X-BG>
+<X-BGT>repeat</X-BGT>
+<X-BGC>#eff3f7</X-BGC>
+<X-BGPX>left</X-BGPX>
+<X-BGPY>0px</X-BGPY>
+<X-ASN>ANIM3D00-NONE-0000-0000-000000000000</X-ASN>
+<X-ASNF>0</X-ASNF>
+<X-ASH>ANIM3D00-NONE-0000-0000-000000000000</X-ASH>
+<X-ASHF>1</X-ASHF>
+<X-AN>6486DDE0-3EFD-11D4-BA3D-0050DAC68030</X-AN>
+<X-ANF>0</X-ANF>
+<X-AP>6486DDE0-3EFD-11D4-BA3D-0050DAC68030</X-AP>
+<X-APF>1</X-APF>
+<X-AD>C3C52140-4147-11D4-BA3D-0050DAC68030</X-AD>
+<X-ADF>0</X-ADF>
+<X-AUTO>X-ASN,X-ASH,X-AN,X-AP,X-AD</X-AUTO>
+<X-CNT>;</X-CNT>
+</IncrdiX-Info>
+<IncrdiXMLRemarkEnd-->
+</HEAD>
+<BODY style="BACKGROUND-POSITION: left 0px; FONT-SIZE: 12pt; MARGIN: 0px 10px 10px; COLOR: #00005b; BACKGROUND-REPEAT: repeat; FONT-FAMILY: Arial" text=#00005b bgColor=#eff3f7 background=cid:8E549F43-079D-11D8-B0F9-00B0D0B65B96 scroll=yes SIGCOLOR="0" X-ADF="0" X-AD="C3C52140-4147-11D4-BA3D-0050DAC68030" X-APF="1" X-AP="6486DDE0-3EFD-11D4-BA3D-0050DAC68030" X-ANF="0" X-AN="6486DDE0-3EFD-11D4-BA3D-0050DAC68030" X-ASHF="1" X-ASH="ANIM3D00-NONE-0000-0000-000000000000" X-ASNF="0" X-ASN="ANIM3D00-NONE-0000-0000-000000000000" X-FVER="2.0" X-FID="BA285063-5BCE-11D4-AF8D-0050DAC67E11" X-FIT="Letter" X-FCOL="Elegant Paper" X-FCAT="Elegant Paper" X-FDIS="Rice Fields" ORGYPOS="0">
+<TABLE id=INCREDIMAINTABLE cellSpacing=0 cellPadding=2 width="100%" border=0>
+<TBODY>
+<TR>
+<TD id=INCREDITEXTREGION style="PADDING-RIGHT: 0px; PADDING-LEFT: 0px; FONT-SIZE: 12pt; PADDING-BOTTOM: 0px; CURSOR: auto; PADDING-TOP: 0px" vAlign=top width="100%">
+<DIV>Somebody at IP 127.0.0.1 scanned my ports. </DIV>
+<DIV>&nbsp;</DIV>
+<DIV>&nbsp;</DIV></TD></TR>
+<TR>
+<TD id=INCREDIFOOTER width="100%">
+<TABLE cellSpacing=0 cellPadding=0 width="100%">
+<TBODY>
+<TR>
+<TD width="100%"></TD>
+<TD id=INCREDISOUND vAlign=bottom align=middle></TD>
+<TD id=INCREDIANIM vAlign=bottom align=middle></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></BODY></HTML>
+--Boundary-00=_z3Ln/tUeUBipHgx
+Content-Type: image/jpeg;
+  charset="iso-8859-1";
+  name="BackGrnd.jpg"
+Content-Transfer-Encoding: base64
+Content-Disposition: inline; filename="BackGrnd.jpg"
+
+/9j/4AAQSkZJRgABAgAAZABkAAD/7AARRHVja3kAAQAEAAAAHgAA/+4AIUFk
+b2JlAGTAAAAAAQMAEAMCAwYAAAHbAAAC1gAABZX/2wCEABALCwsMCxAMDBAX
+Dw0PFxsUEBAUGx8XFxcXFx8eFxoaGhoXHh4jJSclIx4vLzMzLy9AQEBAQEBA
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+EQH/xACAAAEBAQEAAAAAAAAAAAAAAAAAAQIGAQEBAAAAAAAAAAAAAAAAAAAA
+ARABAAICAwEAAgMAAAAAAAAAAQARIQIxQRIiQDIQMFARAAICAgIBBAIDAQEA
+AAAAAAERACExQVFhcYGRobECEsHhMtHxEgEAAAAAAAAAAAAAAAAAAABQ/9oA
+DAMBAAIRAxEAAADtRZYE1ASghQFgUZoCkKSwLmhcllAEqkSkqFAlhUomoAS3
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+IAhZ/HqZBBbB0ZokAEOGxsYqBgPp8agQBu4VSMJdqx6SwDsGBrTmAR93uZGX
+6KePowEADAIjoX8gw459CICaW/MLGvodQfkDW71zBxRHtB3j3jC4PMIYoAgK
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+/VwvE6lpQ4VNysXzhS8esOO8w/rlF/rypjV3B5H1Knr8T//Z
+
+--Boundary-00=_z3Ln/tUeUBipHgx--
+
diff --git a/rt/lib/t/data/multipart-report b/rt/lib/t/data/multipart-report
new file mode 100644
index 000000000..538e0c880
--- /dev/null
+++ b/rt/lib/t/data/multipart-report
@@ -0,0 +1,66 @@
+Return-Path: <mailnull@example.com>
+Date: Sat, 23 Aug 2003 00:15:18 +0800 (SGT)
+From: Mail Delivery Subsystem <MAILER-DAEMON@other.example.com>
+Message-Id: <200308221615.CGA36111@mailbox.other.example.com>
+To: support@example.com
+MIME-Version: 1.0
+Content-Type: multipart/report; report-type=delivery-status;
+	boundary="CGA36111.1061568918/mailbox.other.example.com"
+Subject: Returned mail: User unknown
+Auto-Submitted: auto-generated (failure)
+
+This is a MIME-encapsulated message
+
+--CGA36111.1061568918/mailbox.other.example.com
+
+The original message was received at Sat, 23 Aug 2003 00:15:18 +0800 (SGT)
+from mx12.mcis.other.example.com [10.1.1.232]
+
+   ----- The following addresses had permanent delivery errors -----
+<jesmund>
+
+
+--CGA36111.1061568918/mailbox.other.example.com
+Content-Type: message/delivery-status
+
+Reporting-MTA: dns; mailbox.other.example.com
+Arrival-Date: Sat, 23 Aug 2003 00:15:18 +0800 (SGT)
+
+Final-Recipient: RFC822; jesmund@mailbox.other.example.com
+Action: failed
+Status: 5.1.1
+Remote-MTA: DNS; mail.mcis.other.example.com
+Diagnostic-Code: SMTP; 550 5.1.1 <jesmund>... User unknown
+Last-Attempt-Date: Sat, 23 Aug 2003 00:15:18 +0800 (SGT)
+
+--CGA36111.1061568918/mailbox.other.example.com
+Content-Type: message/rfc822
+
+Return-Path: <support@example.com>
+Received: from mx12.other.example.com (mx12.mcis.other.example.com [10.1.1.232])
+	by mailbox.other.example.com (Mirapoint Messaging Server MOS 3.3.3-GR)
+	with ESMTP id CGA36101;
+	Sat, 23 Aug 2003 00:15:17 +0800 (SGT)
+Received: from STATION13 (rhala.dsl.pe.net [64.38.69.104])
+	by mx12.other.example.com (8.12.9/8.12.9) with ESMTP id h7MGFGac020135
+	for <jesmund@other.example.com>; Sat, 23 Aug 2003 00:15:17 +0800
+Message-Id: <200308221615.h7MGFGac020135@mx12.other.example.com>
+From: <support@example.com>
+To: <jesmund@other.example.com>
+Subject: Thank you!
+Date: Fri, 22 Aug 2003 9:15:19 --0700
+X-MailScanner: Found to be clean
+Importance: Normal
+X-Mailer: Microsoft Outlook Express 6.00.2600.0000
+X-MSMail-Priority: Normal
+X-Priority: 3 (Normal)
+MIME-Version: 1.0
+Content-Type: multipart/mixed;
+	boundary="_NextPart_000_05684DA4"
+
+
+
+--_NextPart_000_05684DA4--
+
+--CGA36111.1061568918/mailbox.other.example.com--
+
diff --git a/rt/lib/t/data/notes-uuencoded b/rt/lib/t/data/notes-uuencoded
new file mode 100644
index 000000000..f27fdf8c0
--- /dev/null
+++ b/rt/lib/t/data/notes-uuencoded
@@ -0,0 +1,2368 @@
+Return-Path: <mhenrion@example.com>
+Delivered-To: j@pallas.eruditorum.org
+Received: from serveurlotus.example.com (unknown [213.56.193.67])
+	by pallas.eruditorum.org (Postfix) with SMTP id C21DB113AA
+	for <jesse@vendor.example.com>; Thu, 27 Nov 2003 10:55:58 -0500 (EST)
+Received: by serveurlotus.example.com(Lotus SMTP MTA v4.6.1  (569.2 2-6-1998))  id C1256DEB.00578401 ; Thu, 27 Nov 2003 16:55:54 +0100
+X-Lotus-FromDomain: DOMAINEQZ
+From: "Maxime HENRION" <mhenrion@example.com>
+To: jesse@vendor.example.com
+Cc: support@example.com
+Message-ID: <C1256DEB.005717B5.00@serveurlotus.example.com>
+Date: Thu, 27 Nov 2003 16:55:50 +0100
+Subject: Test e-mail which exhibits problems with RT
+X-Spam-Status: No, hits=-2.6 required=7.0
+	tests=BAYES_20
+	version=2.55
+X-Spam-Level: 
+X-Spam-Checker-Version: SpamAssassin 2.55 (1.174.2.19-2003-05-19-exp)
+Content-Length: 144905
+
+I send you this mail from Lotus Notes to make sure it'll exhibit the
+reported symptoms (lost attachment and body).  I Cc: it to our RT address
+to verify it does cause the reported problems.  Could you please mail me
+any replies to my personal e-mail, mux@example.org ?
+
+Thanks in advance,
+Maxime
+
+(See attached file: Naz_Head.jpg)
+
+(UUEncoded file named: Naz_Head.jpg follows)
+(Its format is: JPEG File Interchange )
+
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+M>)"/6",G=1I*7[ANZ1=&5`7PW!A(O^I518;5)[(M6TE56N``(")M01ML@N!P
+M@0=TXRV9"K!\B$8?!03AS28!D]D;2.3]%5UQSGV1!Y@[_P":H74'?RS$=H45
+MBXMIP"`=U'?/EARFLG2W$B$OPBTY\&-^4P=F4$CG?N@U0X[0B++7$'Y2>[B5
+M`U_<)R\[$G"HDJ.(;,IZ;QIB,PH''N8RE3)F)*@G#R3'',*<&6B`53U28W^B
+ME;4<&C*HK=5!:=4;*6SJAUL#]"HNI^JD>?[*'IK_`$P3LE2+-5^<?,RF:<@G
+M=!4(U'GV3-B-U055Q+C!PA!`;G=*<!,XB<G*(,/.G;<('@<G=(.`$S,>ZAJN
+M$$QE6%!4_.<X]U7J.;J)DQSE'4)+]XGA152V8G9:95.K--6T<`($8[E972GQ
+MKIG:=I6U<^J@0(_NL"B2SJ+VD[DI>CZOUI`(!PJ542\R(5QS<;Y*IW1C$F=E
+M652NS\QF>5%2=#H.WRK#SCW5:!)SLBCK-;HB9"INC.^^59>3IWSL0H:[=+"1
+M^Z(K5(/YLK)NJIHWIIZ1I>9)T@G[Q*UZPEL3GV67UNBXT!4$XSNEG&EG%3R"
+MT%G92VY)!(WXA4[.MKMF'^IHC=3VKH):5)>%URL!S>93ZF^ZCAO8E*&]BG#;
+MSU].##9PH:E%AR>-YQ*NG<J/AWPFWGLURX7Q'T]MS6N',88:#.%PUQ;BG7<U
+MP.Y^B]-J?^WN_P#\2\_ZO_[I_P`KCEQD]OBN\0].AKH)P1NM6T(UM:`2%E6W
+MYA\K4L_R!=I4LVZ3HWDMI:P7:B(&<#Y6[TP4_+&LDEQX,RL#I7Y`NCZ?_P`T
+M?"Z6O)FN>7%+6#('TE0=*+_.?4<##R0`<PKM/_V[_A5+7_V_W6-\Z9G3086B
+M7%P@[@*]9AKFB(G>5E'\K?A:5CO]%?B]4]=O\V3NK%$0S)GLJ];=6:/Y6_19
+MC6^3U`00.Z3@=6G.VZ=WYDF_\QORFC?*&^;IHR"1'M*RJM)PI"I/YGXE:W5/
+M^0LZO_[+_P#&%G*_$RX==T)I;TFG)G&5=R:>TJGT7_\`+6?`_966;!8P[KEC
+M"PT^Y4PIZJ$]U!5W5NG_`,KZ+HZJ5:B13.096%U2U+R8`RNDK?\`*/RLFZV*
+MS>G2.#ZO;.MK[S`3`,KJO!?5X;387Q[2L+Q9_P"X8@\'?\_ZKKX[PQGC]>Q=
+M&O&U*;3KS&RV:%0:1ZOU7(^'/RM736WY&K.4Y7%?U%WI_9)KG-=$_5#;[!)_
+MY'+G6XT+2O,`NV]U=8_TR#ORL:WV/PM*A_R6I5B6I4'EJA3FK>DQLK5S_P`L
+MJ/IGYS\KG;J-3E.6C1![1"@>V1&_NK+]C\J`_F5-*[VD/.,;[H'@.:0)^B.X
+M_*F=_P`GZ(:5*U,M!Q/RJE5AR5H5/RGZ*H[^KZIM*I5&&<843JKV'NK=;\BI
+MW'YEK:6!97?_`!5/W*[/I%QIM&#&RX1O_O&?*Z[IO_MF_16I.&UYX+2F+F$`
+MJK3_`.2/E)OY?J5C36UN*<C(U)Y^L*&G^9ORB'YOJ4L:5;]I<TY.^REZ;(IY
+M,*.[Y16FP^%/HO!TXGZI1G*C9^<IV[JU(,``R("8D:D)V1'<?"BHZ\"7+%O7
+M`W7"V7_E6#=?^^<K>D^K]*I#!&Z/63_4HJ?_`"_HC;^8_`5THR\8@)]<[2@&
+M[OA*EL4T"-4#&X"0>.^_91'_`)A3MW;\J"PUY`B81!Y.02H'?\M'0V^B"5KB
+M#*E;4QO!]E`/S?1,W<J]ANH/&G=/TXQ3,S]5!>?F^BDZ?^1+\2+#R4QC5,IG
+M[_5#4_YGV5@<.`,GZ(I,@]U$/^8%,>/HJD,YQWDIVNS$H*WY/JDS\P45('>K
+M!PI`YI&V-L*!OYDXW*J&OS%$MD0JG3':JQ$JS=_^V<J?2_\`W04I%UY_F8(3
+M.=&1V2J_G*&K_P`L*@P_T=IY0.B<F)3-_($]7=JJ%,"%%5<'-@2"B?\`D4#O
+MS'X50%0D=_E!4=+4]3\H^4Q_*541.,MX*P.I`T>HM?L"<RM]NRP_$G_-^H5^
+M)]6`Z6`MSB5%<`NSS"*V_P#;,^$U;=2=(IOB8^JJ/<6U<#G=6G_\PJI=_F"T
+MARYK21.ZA<09`4K?Z5'<_D*;57J-QMD=U!<L\R@ZF>5/PAY*#%LIIWCJ)(`)
+I("O4!#X(DJA<_P#YE_\`B6G2_P">U9ZNFXE:#I_,$^EW^,*4;)(T_]EK
+`
+end
+
+
diff --git a/rt/sbin/extract-message-catalog b/rt/sbin/extract-message-catalog
index af7b2c733..a7ba6335c 100644
--- a/rt/sbin/extract-message-catalog
+++ b/rt/sbin/extract-message-catalog
@@ -41,7 +41,7 @@ $DEBUG = 1;
 $FILECAT = {};
 
 # extract all strings and stuff them into $FILECAT
-File::Find::find( { wanted => \&extract_strings_from_code, follow => 0 }, '.' );
+File::Find::find( { wanted => \&extract_strings_from_code, follow => 1 }, '.' );
 
 # ensure proper escaping and [_1] => %1 transformation
 foreach my $str ( sort keys %{$FILECAT} ) {
diff --git a/rt/sbin/factory b/rt/sbin/factory
index 8abb1922f..64b0ae337 100644
--- a/rt/sbin/factory
+++ b/rt/sbin/factory
@@ -61,6 +61,7 @@ my $LicenseBlock = << '.';
 # 
 # 
 # END LICENSE BLOCK
+
 .
 
 my $Attribution = << '.';
diff --git a/rt/sbin/license_tag b/rt/sbin/license_tag
index 33da2e026..689b246ef 100644
--- a/rt/sbin/license_tag
+++ b/rt/sbin/license_tag
@@ -5,7 +5,7 @@
 # 
 # Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
 # 
-# (Except where explictly superceded by other copyright notices)
+# (Except where explicitly superseded by other copyright notices)
 # 
 # This work is made available to you under the terms of Version 2 of
 # the GNU General Public License. A copy of that license should have
@@ -29,7 +29,7 @@ my $LICENSE  = <<EOL;
 
 Copyright (c) 1996-2003 Jesse Vincent <jesse\@bestpractical.com>
 
-(Except where explictly superceded by other copyright notices)
+(Except where explicitly superseded by other copyright notices)
 
 This work is made available to you under the terms of Version 2 of
 the GNU General Public License. A copy of that license should have
@@ -57,7 +57,7 @@ File::Find::find({ no_chdir => 1, wanted => \&tag_pm}, 'lib');
 File::Find::find({ no_chdir => 1, wanted => \&tag_mason}, 'html');
 File::Find::find({ no_chdir => 1, wanted => \&tag_script}, 'sbin');
 File::Find::find({ no_chdir => 1, wanted => \&tag_script}, 'bin');
-tag_makefile ('Makefile');
+tag_makefile ('Makefile.in');
 tag_makefile ('README');
 
 
diff --git a/rt/sbin/rt-setup-database b/rt/sbin/rt-setup-database
index f84f290b7..58f882f6e 100644
--- a/rt/sbin/rt-setup-database
+++ b/rt/sbin/rt-setup-database
@@ -80,7 +80,12 @@ if ( $args{'action'} eq 'init' ) {
     $dbh = DBI->connect( get_system_dsn(), $args{'dba'}, $args{'dba-password'} )
       || die "Failed to connect to " . get_system_dsn() . " as $args{'dba'}: $DBI::errstr";
     print "Now creating a database for RT.\n";
+    if ($RT::DatabaseType ne 'Oracle' ||
+        $args{'dba'} ne $RT::DatabaseUser) {
     create_db();
+    } else {
+        print "...skipped as ".$args{'dba'} ." is not " . $RT::DatabaseUser . " or we're working with Oracle.\n";
+    }
 
     $dbh->disconnect;
     $dbh = DBI->connect( $Handle->DSN, $args{'dba'}, $args{'dba-password'} )
@@ -89,7 +94,7 @@ if ( $args{'action'} eq 'init' ) {
     print "Now populating database schema.\n";
     insert_schema();
     print "Now inserting database ACLs\n";
-    insert_acl();
+    insert_acl() unless ($RT::DatabaseType eq 'Oracle');
     print "Now inserting RT core system objects\n";
     insert_initial_data();
     print "Now inserting RT data\n";
@@ -137,8 +142,9 @@ sub insert_schema {
         open( SCHEMA_LOCAL, "<" . $RT::LocalEtcPath . "/schema." . $RT::DatabaseType );
 
         my $statement = "";
-        foreach my $line (<SCHEMA>, <SCHEMA_LOCAL>) {
+        foreach my $line (<SCHEMA>, ($_ = ';;'), <SCHEMA_LOCAL>) {
             $line =~ s/\#.*//g;
+            $line =~ s/--.*//g;
             $statement .= $line;
             if ( $line =~ /;(\s*)$/ ) {
                 $statement =~ s/;(\s*)$//g;
@@ -147,10 +153,13 @@ sub insert_schema {
             }
         }
 
+	local $SIG{__WARN__} = sub {};
+	my $is_local = 0; # local/etc/schema needs to be nonfatal. 
         foreach my $statement (@schema) {
-            print STDERR $statement if $args{'debug'};
+	    if ($statement =~ /^\s*;$/) { $is_local = 1; next; }
+            print STDERR "SQL: $statement\n" if defined $args{'debug'};
             my $sth = $dbh->prepare($statement) or die $dbh->errstr;
-            unless ( $sth->execute ) {
+            unless ( $sth->execute or $is_local ) {
                 die "Problem with statement:\n $statement\n" . $sth->errstr;
             }
         }
@@ -168,6 +177,16 @@ sub insert_schema {
 # {{{ sub drop_db
 sub drop_db {
     return if ( $RT::DatabaseType eq 'SQLite' );
+    if ( $RT::DatabaseType eq 'Oracle' ) {
+        print <<END;
+
+To delete the tables and sequences of the RT Oracle database by running 
+    \@etc/drop.Oracle 
+through SQLPlus.
+
+END
+        return;
+    }	
     unless ( $args{'force'} ) {
         print <<END;
 
@@ -198,6 +217,13 @@ sub create_db {
             $dbh->do("CREATE DATABASE $RT::DatabaseName") || die $DBI::errstr;
         }
     }
+    elsif ($RT::DatabaseType eq 'Oracle') {
+        insert_acl();
+    }
+    elsif ( $RT::DatabaseType eq 'Informix' ) {
+	$ENV{DB_LOCALE} = 'en_us.utf8';
+        $dbh->do("CREATE DATABASE $RT::DatabaseName WITH BUFFERED LOG");
+    }
     else {
         $dbh->do("CREATE DATABASE $RT::DatabaseName") or die $DBI::errstr;
     }
@@ -248,6 +274,10 @@ sub insert_acl {
         do $base_path . "/acl.mysql"
           || die "Couldn't find ACLS for mysql in " . $RT::EtcPath . "\n" . $@;
     }
+    elsif ( $RT::DatabaseType =~ /^informix$/i ) {
+        do $base_path . "/acl.Informix"
+          || die "Couldn't find ACLS for Informix in " . $RT::EtcPath . "\n" . $@;
+    }
     elsif ( $RT::DatabaseType =~ /^SQLite$/i ) {
         return;
     }
@@ -287,6 +317,10 @@ sub get_system_dsn {
     elsif ( $RT::DatabaseType eq 'Pg' ) {
         $dsn =~ s/dbname=$RT::DatabaseName/dbname=template1/;
     }
+    elsif ( $RT::DatabaseType eq 'Informix' ) {
+	# with Informix, you want to connect sans database:
+	$dsn =~ s/Informix:$RT::DatabaseName/Informix:/;
+    }
     return $dsn;
 }
 
@@ -302,7 +336,7 @@ sub insert_initial_data {
     #Put together a current user object so we can create a User object
     my $CurrentUser = new RT::CurrentUser();
 
-    print "Checking for existing system user...";
+    print "Checking for existing system user ($CurrentUser)...";
     my $test_user = RT::User->new($CurrentUser);
     $test_user->Load('RT_System');
     if ( $test_user->id ) {
@@ -330,7 +364,7 @@ sub insert_initial_data {
         exit(1);
     }
     print "done.\n";
-    $RT::Handle->dbh->disconnect();
+    $RT::Handle->Disconnect();
 
 }
 
diff --git a/rt/sbin/rt-setup-database.in b/rt/sbin/rt-setup-database.in
index e49a32ed9..9e990e5b8 100644
--- a/rt/sbin/rt-setup-database.in
+++ b/rt/sbin/rt-setup-database.in
@@ -80,7 +80,12 @@ if ( $args{'action'} eq 'init' ) {
     $dbh = DBI->connect( get_system_dsn(), $args{'dba'}, $args{'dba-password'} )
       || die "Failed to connect to " . get_system_dsn() . " as $args{'dba'}: $DBI::errstr";
     print "Now creating a database for RT.\n";
+    if ($RT::DatabaseType ne 'Oracle' ||
+        $args{'dba'} ne $RT::DatabaseUser) {
     create_db();
+    } else {
+        print "...skipped as ".$args{'dba'} ." is not " . $RT::DatabaseUser . " or we're working with Oracle.\n";
+    }
 
     $dbh->disconnect;
     $dbh = DBI->connect( $Handle->DSN, $args{'dba'}, $args{'dba-password'} )
@@ -89,7 +94,7 @@ if ( $args{'action'} eq 'init' ) {
     print "Now populating database schema.\n";
     insert_schema();
     print "Now inserting database ACLs\n";
-    insert_acl();
+    insert_acl() unless ($RT::DatabaseType eq 'Oracle');
     print "Now inserting RT core system objects\n";
     insert_initial_data();
     print "Now inserting RT data\n";
@@ -137,8 +142,9 @@ sub insert_schema {
         open( SCHEMA_LOCAL, "<" . $RT::LocalEtcPath . "/schema." . $RT::DatabaseType );
 
         my $statement = "";
-        foreach my $line (<SCHEMA>, <SCHEMA_LOCAL>) {
+        foreach my $line (<SCHEMA>, ($_ = ';;'), <SCHEMA_LOCAL>) {
             $line =~ s/\#.*//g;
+            $line =~ s/--.*//g;
             $statement .= $line;
             if ( $line =~ /;(\s*)$/ ) {
                 $statement =~ s/;(\s*)$//g;
@@ -147,10 +153,13 @@ sub insert_schema {
             }
         }
 
+	local $SIG{__WARN__} = sub {};
+	my $is_local = 0; # local/etc/schema needs to be nonfatal. 
         foreach my $statement (@schema) {
-            print STDERR $statement if $args{'debug'};
+	    if ($statement =~ /^\s*;$/) { $is_local = 1; next; }
+            print STDERR "SQL: $statement\n" if defined $args{'debug'};
             my $sth = $dbh->prepare($statement) or die $dbh->errstr;
-            unless ( $sth->execute ) {
+            unless ( $sth->execute or $is_local ) {
                 die "Problem with statement:\n $statement\n" . $sth->errstr;
             }
         }
@@ -168,6 +177,16 @@ sub insert_schema {
 # {{{ sub drop_db
 sub drop_db {
     return if ( $RT::DatabaseType eq 'SQLite' );
+    if ( $RT::DatabaseType eq 'Oracle' ) {
+        print <<END;
+
+To delete the tables and sequences of the RT Oracle database by running 
+    \@etc/drop.Oracle 
+through SQLPlus.
+
+END
+        return;
+    }	
     unless ( $args{'force'} ) {
         print <<END;
 
@@ -198,6 +217,13 @@ sub create_db {
             $dbh->do("CREATE DATABASE $RT::DatabaseName") || die $DBI::errstr;
         }
     }
+    elsif ($RT::DatabaseType eq 'Oracle') {
+        insert_acl();
+    }
+    elsif ( $RT::DatabaseType eq 'Informix' ) {
+	$ENV{DB_LOCALE} = 'en_us.utf8';
+        $dbh->do("CREATE DATABASE $RT::DatabaseName WITH BUFFERED LOG");
+    }
     else {
         $dbh->do("CREATE DATABASE $RT::DatabaseName") or die $DBI::errstr;
     }
@@ -248,6 +274,10 @@ sub insert_acl {
         do $base_path . "/acl.mysql"
           || die "Couldn't find ACLS for mysql in " . $RT::EtcPath . "\n" . $@;
     }
+    elsif ( $RT::DatabaseType =~ /^informix$/i ) {
+        do $base_path . "/acl.Informix"
+          || die "Couldn't find ACLS for Informix in " . $RT::EtcPath . "\n" . $@;
+    }
     elsif ( $RT::DatabaseType =~ /^SQLite$/i ) {
         return;
     }
@@ -287,6 +317,10 @@ sub get_system_dsn {
     elsif ( $RT::DatabaseType eq 'Pg' ) {
         $dsn =~ s/dbname=$RT::DatabaseName/dbname=template1/;
     }
+    elsif ( $RT::DatabaseType eq 'Informix' ) {
+	# with Informix, you want to connect sans database:
+	$dsn =~ s/Informix:$RT::DatabaseName/Informix:/;
+    }
     return $dsn;
 }
 
@@ -302,7 +336,7 @@ sub insert_initial_data {
     #Put together a current user object so we can create a User object
     my $CurrentUser = new RT::CurrentUser();
 
-    print "Checking for existing system user...";
+    print "Checking for existing system user ($CurrentUser)...";
     my $test_user = RT::User->new($CurrentUser);
     $test_user->Load('RT_System');
     if ( $test_user->id ) {
@@ -330,7 +364,7 @@ sub insert_initial_data {
         exit(1);
     }
     print "done.\n";
-    $RT::Handle->dbh->disconnect();
+    $RT::Handle->Disconnect();
 
 }
 
diff --git a/rt/sbin/rt-test-dependencies b/rt/sbin/rt-test-dependencies
index 637d33a32..c1591b189 100644
--- a/rt/sbin/rt-test-dependencies
+++ b/rt/sbin/rt-test-dependencies
@@ -36,10 +36,14 @@ my %args;
 my %deps;
 GetOptions(\%args,'install', 'with-MYSQL', 'with-POSTGRESQL|with-pg|with-pgsql', 'with-SQLITE', 'with-ORACLE', 'with-FASTCGI', 'with-SPEEDYCGI', 'with-MODPERL1', 'with-MODPERL2' ,'with-DEV');
 
-if  (!keys %args) {
-help();
-exit(0);
+if (!keys %args) {
+    help();
+    exit(0);
+}
+if ($args{'with-MODPERL2'}) {
+    warn_modperl2();
 }
+
 $args{'with-MASON'} = 1;
 $args{'with-CORE'} = 1;
 $args{'with-DEV'} =1; 
@@ -49,10 +53,20 @@ if ($] < 5.007) {
 $args{'with-I18N-COMPAT'} = 1;
 }
 
+sub warn_modperl2 {
+    print <<'.';
+        NOTE: mod_perl 2.0 isn't quite ready for prime_time just yet;
+        Best Practical Solutions strongly recommends that sites use
+        Apache 1.3 or FastCGI. If you MUST use mod_perl 2.0 (or 1.99),
+        please read the mailing list archives before asking for help.
+.
+    sleep 5;
+}
+
 
 sub help {
 
-print <<'.'
+    print <<'.';
 
 By default, testdeps determine whether you have 
 installed all the perl modules RT needs to run.
@@ -81,18 +95,18 @@ sub _ {
 }
 
 $deps{'CORE'} = [ _( << '.') ];
-Digest::MD5
-DBI 1.18
+Digest::MD5 2.27
+DBI 1.37
 Test::Inline
 Class::ReturnValue 0.40
-DBIx::SearchBuilder 0.86
+DBIx::SearchBuilder 0.97
 Text::Template
 File::Spec 0.8
 HTML::Entities 
 Net::Domain
 Log::Dispatch 2.0
-Locale::Maketext 1.04
-Locale::Maketext::Lexicon 0.25
+Locale::Maketext 1.06
+Locale::Maketext::Lexicon 0.32
 Locale::Maketext::Fuzzy
 MIME::Entity 5.108
 Mail::Mailer 1.57
@@ -102,7 +116,8 @@ Time::ParseDate
 File::Temp
 Term::ReadKey
 Text::Autoformat
-Text::Quoted
+Text::Quoted 1.3
+Scalar::Util
 .
 
 $deps{'MASON'} = [ _( << '.') ];
@@ -113,9 +128,9 @@ HTML::Mason 1.16
 MLDBM
 Errno
 FreezeThaw
-Digest::MD5
+Digest::MD5 2.27
 CGI::Cookie 1.20
-Storable
+Storable 2.08
 Apache::Session 1.53
 .
 
@@ -138,25 +153,25 @@ WWW::Mechanize
 .
 
 $deps{'FASTCGI'} = [ _( << '.') ];
-CGI
+CGI 2.92
 FCGI
 CGI::Fast 
 .
 
 $deps{'SPEEDYCGI'} = [ _( << '.') ];
-CGI
+CGI 2.92
 CGI::SpeedyCGI
 .
 
 
 $deps{'MODPERL1'} = [ _( << '.') ];
-CGI
+CGI 2.92
 Apache::Request
-Apache::DBI
+Apache::DBI 0.92
 .
 
 $deps{'MODPERL2'} = [ _( << '.') ];
-CGI 2.89
+CGI 2.92
 Apache::DBI
 .
 
@@ -175,6 +190,23 @@ $deps{'POSTGRESQL'} = [ _( << '.') ];
 DBD::Pg
 .
 
+print "perl:\n";
+print "\t5.8.0";
+eval {require 5.008};
+if ($@) {
+print "...missing.\n";
+        eval {require 5.006001};
+        if ($@) {
+            print " RT is known to be non-functional on versions of perl older than 5.6.1. Please upgrade to 5.8.0 or newer";
+            die;
+        } else {
+            print " RT is not supported on perl 5.6.1\n";
+        }
+} else {
+        print "...found\n";
+
+}
+
 
 foreach my $type (keys %args)  {
 next unless ($type =~ /^with-(.*?)$/);
@@ -196,17 +228,17 @@ sub test_dep {
 	my $module = shift;
 	my $version = shift;
 
-	  print "\t$module $version";
-        eval "use $module $version" ;
-        if ($@) {
-	my $error = $@;
-	$error =~ s/\n(.*)$//s;
-	print "...MISSING\n";
-		print "\t\t$error\n" if $error =~ /this is only/;
+	print "\t$module $version";
+	eval "use $module $version" ;
+	if ($@) {
+		my $error = $@;
+		$error =~ s/\n(.*)$//s;
+		print "...MISSING\n";
+			print "\t\t$error\n" if $error =~ /this is only/;
 
-	return undef;
+		return undef;
 	} else {
-	print "...found\n";
+		print "...found\n";
 return 1;
 	}
 }
diff --git a/rt/sbin/rt-test-dependencies.in b/rt/sbin/rt-test-dependencies.in
index 6951290c4..7a1508010 100644
--- a/rt/sbin/rt-test-dependencies.in
+++ b/rt/sbin/rt-test-dependencies.in
@@ -36,10 +36,14 @@ my %args;
 my %deps;
 GetOptions(\%args,'install', 'with-MYSQL', 'with-POSTGRESQL|with-pg|with-pgsql', 'with-SQLITE', 'with-ORACLE', 'with-FASTCGI', 'with-SPEEDYCGI', 'with-MODPERL1', 'with-MODPERL2' ,'with-DEV');
 
-if  (!keys %args) {
-help();
-exit(0);
+if (!keys %args) {
+    help();
+    exit(0);
+}
+if ($args{'with-MODPERL2'}) {
+    warn_modperl2();
 }
+
 $args{'with-MASON'} = 1;
 $args{'with-CORE'} = 1;
 $args{'with-DEV'} =1; 
@@ -49,10 +53,20 @@ if ($] < 5.007) {
 $args{'with-I18N-COMPAT'} = 1;
 }
 
+sub warn_modperl2 {
+    print <<'.';
+        NOTE: mod_perl 2.0 isn't quite ready for prime_time just yet;
+        Best Practical Solutions strongly recommends that sites use
+        Apache 1.3 or FastCGI. If you MUST use mod_perl 2.0 (or 1.99),
+        please read the mailing list archives before asking for help.
+.
+    sleep 5;
+}
+
 
 sub help {
 
-print <<'.'
+    print <<'.';
 
 By default, testdeps determine whether you have 
 installed all the perl modules RT needs to run.
@@ -81,18 +95,18 @@ sub _ {
 }
 
 $deps{'CORE'} = [ _( << '.') ];
-Digest::MD5
-DBI 1.18
+Digest::MD5 2.27
+DBI 1.37
 Test::Inline
 Class::ReturnValue 0.40
-DBIx::SearchBuilder 0.86
+DBIx::SearchBuilder 0.97
 Text::Template
 File::Spec 0.8
 HTML::Entities 
 Net::Domain
 Log::Dispatch 2.0
-Locale::Maketext 1.04
-Locale::Maketext::Lexicon 0.25
+Locale::Maketext 1.06
+Locale::Maketext::Lexicon 0.32
 Locale::Maketext::Fuzzy
 MIME::Entity 5.108
 Mail::Mailer 1.57
@@ -102,7 +116,8 @@ Time::ParseDate
 File::Temp
 Term::ReadKey
 Text::Autoformat
-Text::Quoted
+Text::Quoted 1.3
+Scalar::Util
 .
 
 $deps{'MASON'} = [ _( << '.') ];
@@ -113,9 +128,9 @@ HTML::Mason 1.16
 MLDBM
 Errno
 FreezeThaw
-Digest::MD5
+Digest::MD5 2.27
 CGI::Cookie 1.20
-Storable
+Storable 2.08
 Apache::Session 1.53
 .
 
@@ -138,25 +153,25 @@ WWW::Mechanize
 .
 
 $deps{'FASTCGI'} = [ _( << '.') ];
-CGI
+CGI 2.92
 FCGI
 CGI::Fast 
 .
 
 $deps{'SPEEDYCGI'} = [ _( << '.') ];
-CGI
+CGI 2.92
 CGI::SpeedyCGI
 .
 
 
 $deps{'MODPERL1'} = [ _( << '.') ];
-CGI
+CGI 2.92
 Apache::Request
-Apache::DBI
+Apache::DBI 0.92
 .
 
 $deps{'MODPERL2'} = [ _( << '.') ];
-CGI 2.89
+CGI 2.92
 Apache::DBI
 .
 
@@ -175,6 +190,23 @@ $deps{'POSTGRESQL'} = [ _( << '.') ];
 DBD::Pg
 .
 
+print "perl:\n";
+print "\t5.8.0";
+eval {require 5.008};
+if ($@) {
+print "...missing.\n";
+        eval {require 5.006001};
+        if ($@) {
+            print " RT is known to be non-functional on versions of perl older than 5.6.1. Please upgrade to 5.8.0 or newer";
+            die;
+        } else {
+            print " RT is not supported on perl 5.6.1\n";
+        }
+} else {
+        print "...found\n";
+
+}
+
 
 foreach my $type (keys %args)  {
 next unless ($type =~ /^with-(.*?)$/);
@@ -196,17 +228,17 @@ sub test_dep {
 	my $module = shift;
 	my $version = shift;
 
-	  print "\t$module $version";
-        eval "use $module $version" ;
-        if ($@) {
-	my $error = $@;
-	$error =~ s/\n(.*)$//s;
-	print "...MISSING\n";
-		print "\t\t$error\n" if $error =~ /this is only/;
+	print "\t$module $version";
+	eval "use $module $version" ;
+	if ($@) {
+		my $error = $@;
+		$error =~ s/\n(.*)$//s;
+		print "...MISSING\n";
+			print "\t\t$error\n" if $error =~ /this is only/;
 
-	return undef;
+		return undef;
 	} else {
-	print "...found\n";
+		print "...found\n";
 return 1;
 	}
 }
-- 
cgit v1.2.1


From fe27a640a86f59538bfe8bdcf40d138824cd0f88 Mon Sep 17 00:00:00 2001
From: ivan <ivan>
Date: Thu, 11 Mar 2004 02:21:17 +0000
Subject: suse install script

---
 install/suse/9.0/INSTALL | 43 ++++++++++++++++++++++++++++++++++++++++++-
 1 file changed, 42 insertions(+), 1 deletion(-)

diff --git a/install/suse/9.0/INSTALL b/install/suse/9.0/INSTALL
index 85e392461..4e4414768 100644
--- a/install/suse/9.0/INSTALL
+++ b/install/suse/9.0/INSTALL
@@ -5,7 +5,48 @@
 # apt for SuSE howto: http://linux01.gwdg.de/apt4rpm/
 
 for file in ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/apt-0.5.5cnc6-rb6.i586.rpm ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/apt-libs-0.5.5cnc6-rb6.i586.rpm ftp://ftp.gwdg.de/pub/linux/suse/apt/SuSE/9.0-i386/RPMS.suser-rbos/lua-5.0-rb3.i586.rpm; do
-  curl -C - $file
+  curl -C - -o `basename $file` $file
 done
 
+rpm -i lua-5.0-rb3.i586.rpm
+rpm -i apt-libs-0.5.5cnc6-rb6.i586.rpm
+rpm -i apt-0.5.5cnc6-rb6.i586.rpm
+
+perl -pi.bak -e 's/386 update/386 base update/' /etc/apt/sources.list
+
+apt-get update; apt-get update
+
+apt-get install apache mod_ssl mod_perl perl-DBI perl-Msql-Mysql-modules perl-DBD-Pg perl-DateManip perl-HTML-Parser perl-HTML-Tagset perl-TimeDate perl-URI perl-libwww-perl perl-Apache-DBI perl-Apache-ASP perl-GD perl-MailTools perl-Tie-IxHash rsync postgresql postgresql-docs postgresql-libs postgresql-server postgresql-devel screen zsh lftp wget cvs make gcc
+
+perl -MCPAN -e"install DBD::Pg, Net::Whois, Business::CreditCard, \
+                       File::CounterFile, FreezeThaw, String::Approx, \
+                       Text::Template, DBIx::DataSource, DBIx::DBSchema, \
+                       Net::SSH, String::ShellQuote, Net::SCP, \
+                       Time::Duration, HTML::Widgets::SelectLayers, \
+                       Cache::Cache, Test::Pod, NetAddr::IP, IPC::ShareLite, \
+                       Chart::LinesPoints"
+
+/usr/sbin/useradd freeside
+
+/sbin/chkconfig postgresql on
+/etc/init.d/postgresql start
+
+/sbin/chkconfig apache on
+#/etc/init.d/apache start
+
+su postgres -c "createuser -P freeside"
+
+su freeside -c "createdb freeside"
+
+#?
+cd ../../..
+make install-perl-modules
+make create-config
+freeside-adduser -c -h /usr/local/etc/freeside/htpasswd ivan
+su freeside -c 'freeside-setup ivan'
+su freeside -c '/home/ivan/freeside/bin/populate-msgcat ivan'
+make deploy
+
+
+
 
-- 
cgit v1.2.1