diff options
Diffstat (limited to 'rt/share/html/m/ticket')
| -rw-r--r-- | rt/share/html/m/ticket/create | 400 | ||||
| -rw-r--r-- | rt/share/html/m/ticket/history | 31 | ||||
| -rw-r--r-- | rt/share/html/m/ticket/modify | 0 | ||||
| -rw-r--r-- | rt/share/html/m/ticket/reply | 171 | ||||
| -rw-r--r-- | rt/share/html/m/ticket/select_create_queue | 18 | ||||
| -rw-r--r-- | rt/share/html/m/ticket/show | 454 |
6 files changed, 1074 insertions, 0 deletions
diff --git a/rt/share/html/m/ticket/create b/rt/share/html/m/ticket/create new file mode 100644 index 000000000..7c23194c4 --- /dev/null +++ b/rt/share/html/m/ticket/create @@ -0,0 +1,400 @@ +<%ARGS> +$QuoteTransaction => undef +$CloneTicket => undef +</%ARGS> +<%init> +$m->callback( CallbackName => "Init", ARGSRef => \%ARGS ); +my $Queue = $ARGS{Queue}; + + +my $showrows = sub { + my @pairs = @_; + + while (@pairs) { + my $key = shift @pairs; + my $val = shift @pairs; + + $m->out("<div class=\"entry\"><span class=\"label\">$key</span><div class=\"value\">$val</div></div>"); + + } + +}; + + +my $CloneTicketObj; +if ($CloneTicket) { + $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} ); + $CloneTicketObj->Load($CloneTicket) + or Abort( loc("Ticket could not be loaded") ); + + my $clone = { + Requestors => join( ',', $CloneTicketObj->RequestorAddresses ), + Cc => join( ',', $CloneTicketObj->CcAddresses ), + AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ), + InitialPriority => $CloneTicketObj->Priority, + }; + + $clone->{$_} = $CloneTicketObj->$_() + for qw/Owner Subject FinalPriority TimeEstimated TimeWorked + Status TimeLeft/; + + $clone->{$_} = $CloneTicketObj->$_->AsString + for grep { $CloneTicketObj->$_->Unix } + map { $_ . "Obj" } qw/Starts Started Due Resolved/; + + my $members = $CloneTicketObj->Members; + my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by ); + my $refers = $CloneTicketObj->RefersTo; + while ( my $refer = $refers->Next ) { + push @refers, $refer->LocalTarget; + } + $clone->{'new-RefersTo'} = join ' ', @refers; + + my $refers_by = $CloneTicketObj->ReferredToBy; + while ( my $refer_by = $refers_by->Next ) { + push @refers_by, $refer_by->LocalBase; + } + $clone->{'RefersTo-new'} = join ' ', @refers_by; + if (0) { # Temporarily disabled + my $depends = $CloneTicketObj->DependsOn; + while ( my $depend = $depends->Next ) { + push @depends, $depend->LocalTarget; + } + $clone->{'new-DependsOn'} = join ' ', @depends; + + my $depends_by = $CloneTicketObj->DependedOnBy; + while ( my $depend_by = $depends_by->Next ) { + push @depends_by, $depend_by->LocalBase; + } + $clone->{'DependsOn-new'} = join ' ', @depends_by; + + while ( my $member = $members->Next ) { + push @members, $member->LocalBase; + } + $clone->{'MemberOf-new'} = join ' ', @members; + + my $members_of = $CloneTicketObj->MemberOf; + while ( my $member_of = $members_of->Next ) { + push @members_of, $member_of->LocalTarget; + } + $clone->{'new-MemberOf'} = join ' ', @members_of; + + } + + my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields(); + while ( my $cf = $cfs->Next ) { + my $cf_id = $cf->id; + my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id ); + my @cf_values; + while ( my $cf_value = $cf_values->Next ) { + push @cf_values, $cf_value->Content; + } + $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n", + @cf_values; + } + + for ( keys %$clone ) { + $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_}; + } + +} + +my @results; + +my $title = loc("Create a ticket"); + +my $QueueObj = new RT::Queue($session{'CurrentUser'}); +$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded.")); + +$m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS ); + +$QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue.")); + +my $CFs = $QueueObj->TicketCustomFields(); + +my $ValidCFs = $m->comp( + '/Elements/ValidateCustomFields', + CustomFields => $CFs, + ARGSRef => \%ARGS +); + +# {{{ deal with deleting uploaded attachments +foreach my $key (keys %ARGS) { + if ($key =~ m/^DeleteAttach-(.+)$/) { + delete $session{'Attachments'}{$1}; + } + $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; +} +# }}} + +# {{{ store the uploaded attachment in session +if ($ARGS{'Attach'}) { # attachment? + my $attachment = MakeMIMEEntity( + AttachmentFieldName => 'Attach' + ); + + my $file_path = Encode::decode_utf8("$ARGS{'Attach'}"); + $session{'Attachments'} = { + %{$session{'Attachments'} || {}}, + $file_path => $attachment, + }; +} +# }}} + +# delete temporary storage entry to make WebUI clean +unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') { + delete $session{'Attachments'}; +} + +my $checks_failure = 0; + +my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS ); +$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process', + self => $gnupg_widget, + QueueObj => $QueueObj, +); + + +if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) { + my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check', + self => $gnupg_widget, + Operation => 'Create', + QueueObj => $QueueObj, + ); + $checks_failure = 1 unless $status; +} + +# check email addresses for RT's +{ + foreach my $field ( qw(Requestors Cc AdminCc) ) { + my $value = $ARGS{ $field }; + next unless defined $value && length $value; + + my @emails = Email::Address->parse( $value ); + foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) { + push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) ); + $checks_failure = 1; + $email = undef; + } + $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails; + } +} + +my $skip_create = 0; +$m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, + checks_failure => $checks_failure, results => \@results ); + +if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket? + if ( $ValidCFs && !$checks_failure && !$skip_create ) { + $m->comp('show', %ARGS); + $RT::Logger->crit("After display call; error is $@"); + $m->abort(); + } + elsif ( !$ValidCFs ) { + # Invalid CFs + while (my $CF = $CFs->Next) { + my $msg = $m->notes('InvalidField-' . $CF->Id) or next; + push @results, $CF->Name . ': ' . $msg; + } + } +} + + + + +</%init> +<&| /m/_elements/wrapper, title => $title &> +<& /Elements/ListActions, actions => \@results &> +<form action="<% RT->Config->Get('WebPath') %>/m/ticket/create" method="post" enctype="multipart/form-data" name="TicketCreate" id="ticket-create"> +<input type="hidden" class="hidden" name="id" value="new" /> +% $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS ); +% if ($gnupg_widget) { +<& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &> +% } + + +<div id="ticket-create-simple"> +<&| /Widgets/TitleBox, title => $QueueObj->Name &> + +<%perl> +$showrows->( + loc("Subject") => '<input name="Subject" size="30" maxsize="200" value="'.($ARGS{Subject} || '').'" />'); +</%perl> + <span class="content-label label"><%loc("Describe the issue below")%></span> + <& /Elements/MessageBox, exists $ARGS{Content} ? (Default => $ARGS{Content}, IncludeSignature => 0 ) : ( QuoteTransaction => $QuoteTransaction ), Height => 5 &> + + +<&/Elements/Submit, Label => loc("Create") &> + + +</&> +</div> + +<div id="ticket-create-basics"> +<&| /Widgets/TitleBox &> + <input type="hidden" class="hidden" name="Queue" value="<%$QueueObj->id %>" /> +<%perl> + +$showrows->( + + # loc('Queue') => $m->scomp( '/Ticket/Elements/ShowQueue', QueueObj => $QueueObj ) , + + loc('Status') => + + $m->scomp( + "/Elements/SelectStatus", + Name => "Status", + Default => $ARGS{Status} || 'new', + DefaultValue => 0, + SkipDeleted => 1 + ), + + loc("Owner") => + + $m->scomp( + "/Elements/SelectOwner", + Name => "Owner", + QueueObj => $QueueObj, + Default => $ARGS{Owner} || $RT::Nobody->Id, + DefaultValue => 0 + ), + + loc("Requestors") => $m->scomp( + "/Elements/EmailInput", + Name => 'Requestors', + Size => '40', + Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress + ), + + loc("Cc") => + + $m->scomp( "/Elements/EmailInput", Name => 'Cc', Size => '40', Default => $ARGS{Cc} ) + . '<span class="comment"><i><font size="-2">' + . loc( + "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)" + ) + . '</font></i></span>', + + loc("Admin Cc") => + + $m->scomp( "/Elements/EmailInput", Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} ) + . '<span class="comment" colspan="2"><i><font size="-2">' + . loc( + "(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)" + ) + . '</font></i></span>', + + +); + + +$m->scomp("/Ticket/Elements/EditCustomFields", %ARGS, QueueObj => $QueueObj ); + + +$m->scomp("/Ticket/Elements/EditTransactionCustomFields", %ARGS, QueueObj => $QueueObj ); + +</%perl> +% if (exists $session{'Attachments'}) { + +<%loc("Attached file") %> + +<%loc("Check box to delete")%><br /> +% foreach my $attach_name (keys %{$session{'Attachments'}}) { +<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br /> +% } # end of foreach + + +% } # end of if + +<%perl> +$showrows->( + loc("Attach file") => + + '<div class="value" colspan="5"> +<input type="file" name="Attach" /> +<input type="submit" class="button" name="AddMoreAttach" value="' . loc("Add More Files") . '" />' +); +</%perl> + + +% if ( $gnupg_widget ) { +%$m->scomp("/Elements/GnuPG/SignEncryptWidget", self => $gnupg_widget, QueueObj => $QueueObj ) +% } + + + <div class="ticket-info-basics"> + <&| /Widgets/TitleBox, title => loc('The Basics'), + title_class=> 'inverse', + color => "#993333" &> +<%perl> +$showrows->( + loc("Priority") => $m->scomp( + "/Elements/SelectPriority", + Name => "InitialPriority", + Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority, + ), + loc("Final Priority") => $m->scomp( + "/Elements/SelectPriority", + Name => "FinalPriority", + Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority, + ), + + loc("Time Estimated") => '<span class="timefield">'.$m->scomp( + "/Elements/EditTimeValue", + Name => 'TimeEstimated', + Default => $ARGS{TimeEstimated} || '', + InUnits => $ARGS{'TimeEstimated-TimeUnits'} + ).'</span>', + + loc("Time Worked") => '<span class="timefield">'.$m->scomp( + "/Elements/EditTimeValue", + Name => 'TimeWorked', + Default => $ARGS{TimeWorked} || '', + InUnits => $ARGS{'TimeWorked-TimeUnits'} + ). '</span>', + + loc("Time Left") => '<span class="timefield">'.$m->scomp( + "/Elements/EditTimeValue", + Name => 'TimeLeft', + Default => $ARGS{TimeLeft} || '', + InUnits => $ARGS{'TimeLeft-TimeUnits'} + ).'</span>', +); + +</%perl> +</&> +<&|/Widgets/TitleBox, title => loc("Dates"), + title_class=> 'inverse', + color => "#663366" &> + +<%perl> +$showrows->( + loc("Starts") => $m->scomp( "/Elements/SelectDate", Name => "Starts", Default => ( $ARGS{Starts} || '' )), + loc("Due") => $m->scomp( "/Elements/SelectDate", Name => "Due", Default => ($ARGS{Due} || '' )) +); + +</%perl> +</&> + +<&|/Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &> + +<em><%loc("(Enter ticket ids or URLs, separated with spaces)")%></em> + +<%perl> +$showrows->( + loc("Depends on") => '<input size="10" name="new-DependsOn" value="' . ($ARGS{'new-DependsOn'} || '' ). '" />', + loc("Depended on by") => '<input size="10" name="DependsOn-new" value="' . ($ARGS{'DependsOn-new'} || '' ) . '" />', + loc("Parents") => '<input size="10" name="new-MemberOf" value="' . ($ARGS{'new-MemberOf'} || '') . '" />', + loc("Children") => '<input size="10" name="MemberOf-new" value="' . ($ARGS{'MemberOf-new'} || '') . '" />', + loc("Refers to") => '<input size="10" name="new-RefersTo" value="' . ($ARGS{'new-RefersTo'} || '') . '" />', + loc("Referred to by") => '<input size="10" name="RefersTo-new" value="' . ($ARGS{'RefersTo-new'} || ''). '" />' +); +</%perl> + +</&> + + +<& /Elements/Submit, Label => loc("Create") &> +</form> +</&> +</&> diff --git a/rt/share/html/m/ticket/history b/rt/share/html/m/ticket/history new file mode 100644 index 000000000..a49945d77 --- /dev/null +++ b/rt/share/html/m/ticket/history @@ -0,0 +1,31 @@ +<%args> +$id => undef +</%args> +<%init> +my $t = RT::Ticket->new($session{CurrentUser}); +$t->Load($id); +my $history = $t->Transactions()->ItemsArrayRef; +</%init> +<&| /m/_elements/wrapper, title => $t->Subject &> +<div class="history"> +<& /m/_elements/ticket_menu, ticket => $t &> +<&|/Widgets/TitleBox &> +<ul class="history-list"> +% for my $entry (reverse @$history) { +<li> +<span class="age"><% $entry->CreatedObj->AgeAsString() %></span> - +<& /Elements/ShowUser, User => $entry->CreatorObj &> - +<%$entry->BriefDescription%> +% if ($entry->Type !~ /EmailRecord/) { +% if ($entry->ContentObj) { +<div class="txn-content"> +<%$entry->Content%> +</div> +%} +% } +</li> +% } +</ul> +</&> +</div> +</&> diff --git a/rt/share/html/m/ticket/modify b/rt/share/html/m/ticket/modify new file mode 100644 index 000000000..e69de29bb --- /dev/null +++ b/rt/share/html/m/ticket/modify diff --git a/rt/share/html/m/ticket/reply b/rt/share/html/m/ticket/reply new file mode 100644 index 000000000..ea2a6cad4 --- /dev/null +++ b/rt/share/html/m/ticket/reply @@ -0,0 +1,171 @@ +<&|/m/_elements/wrapper, title => loc('Update ticket #[_1]', $t->id) &> +<& /m/_elements/ticket_menu, ticket => $t &> +<& /Elements/ListActions, actions => \@results &> +<div class="ticket-reply"> +<&|/Widgets/TitleBox &> +<form action="reply" id="update" + method="post" enctype="multipart/form-data"> +<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" /> +<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" /> + +<div class="entry"><span class="label"><&|/l&>Status</&>:</span> +<div class="value"> +<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($t->Status)), Default => $ARGS{'Status'} || ($t->Status eq $DefaultStatus ? undef : $DefaultStatus)&> +</div></div> + +<div class="entry"><span class="label"><&|/l&>Owner</&>:</span> +<div class="value"> +<& /Elements/SelectOwner, + Name => "Owner", + TicketObj => $t, + QueueObj => $t->QueueObj, + DefaultLabel => loc("[_1] (Unchanged)", $t->OwnerObj->Name), + Default => $ARGS{'Owner'} +&> +</div></div> +<div class="entry timefield"><span class="label"><&|/l&>Worked</&>:</span><span class="value"> +<& /Elements/EditTimeValue, + Name => 'UpdateTimeWorked', + Default => $ARGS{UpdateTimeWorked}||'', + InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes', +&> +</span></div> +<input type="hidden" class="hidden" name="id" value="<%$t->Id%>" /><br /> +<div class="entry"><span class="label"><&|/l&>Update Type</&>:</span> +<div class="value"><select name="UpdateType"> +% if ($CanComment) { +<option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option> +% } +% if ($CanRespond) { +<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option> +% } +</select> +</div></div> +<div class="entry"><span class="label"><&|/l&>Subject</&>:</span><div class="value"> <input name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $t->Subject()%>" /> +% $m->callback( %ARGS, CallbackName => 'AfterSubject' ); +</div></div> + +<div class="entry"><span class="label"><&|/l&>One-time Cc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateCc', Size => '60', Default => $ARGS{UpdateCc} &></span></div> + +<div class="entry"><span class="label"><&|/l&>One-time Bcc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateBcc', Size => '60', Default => $ARGS{UpdateBcc} &></span></div> + +<div class="entry"><span class="label" ><&|/l&>Message</&>:</span><div class="value"> +% if (exists $ARGS{UpdateContent}) { +% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to +% my $temp = $ARGS{'QuoteTransaction'}; +% delete $ARGS{'QuoteTransaction'}; +<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&> +% $ARGS{'QuoteTransaction'} = $temp; +% } else { +% my $IncludeSignature = 1; +% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment'); +<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &> +% } +</div></div> +<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &> +</form> +</&> +</div> +</&> +<%INIT> +my $CanRespond = 0; +my $CanComment = 0; +my $checks_failure = 0; +my $title; + +my $t = LoadTicket($id); + +my @results; + +$m->callback( Ticket => $t, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' ); + +unless($DefaultStatus){ + $DefaultStatus=($ARGS{'Status'} ||$t->Status()); +} + +if ($DefaultStatus eq 'new'){ + $DefaultStatus='open'; +} + +if ($DefaultStatus eq 'resolved') { + $title = loc("Resolve ticket #[_1] ([_2])", $t->id, $t->Subject); +} else { + $title = loc("Update ticket #[_1] ([_2])", $t->id, $t->Subject); +} + +# Things needed in the template - we'll do the processing here, just +# for the convenience: + +my ($CommentDefault, $ResponseDefault); +if ($Action ne 'Respond') { + $CommentDefault = qq[ selected="selected"]; + $ResponseDefault = ""; +} else { + $CommentDefault = ""; + $ResponseDefault = qq[ selected="selected"]; +} + + + +$CanRespond = 1 if ( $t->CurrentUserHasRight('ReplyToTicket') or + $t->CurrentUserHasRight('ModifyTicket') ); + +$CanComment = 1 if ( $t->CurrentUserHasRight('CommentOnTicket') or + $t->CurrentUserHasRight('ModifyTicket') ); + + +# {{{ deal with deleting uploaded attachments +foreach my $key (keys %ARGS) { + if ($key =~ m/^DeleteAttach-(.+)$/) { + delete $session{'Attachments'}{$1}; + } + $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; +} +# }}} + +# {{{ store the uploaded attachment in session +if ($ARGS{'Attach'}) { # attachment? + my $attachment = MakeMIMEEntity( + AttachmentFieldName => 'Attach' + ); + + my $file_path = Encode::decode_utf8("$ARGS{'Attach'}"); + $session{'Attachments'} = { + %{$session{'Attachments'} || {}}, + $file_path => $attachment, + }; +} +# }}} + +# delete temporary storage entry to make WebUI clean +unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) { + delete $session{'Attachments'}; +} +# }}} + +# check email addresses for RT's +{ + foreach my $field ( qw(UpdateCc UpdateBcc) ) { + my $value = $ARGS{ $field }; + next unless defined $value && length $value; + + my @emails = Email::Address->parse( $value ); + foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) { + push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) ); + $checks_failure = 1; + $email = undef; + } + $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails; + } +} + +if ( !$checks_failure && exists $ARGS{SubmitTicket} ) { + return $m->comp('/m/ticket/show', TicketObj => $t, %ARGS); +} +</%INIT> + +<%ARGS> +$id => undef +$Action => 'reply' +$DefaultStatus => undef +</%ARGS> diff --git a/rt/share/html/m/ticket/select_create_queue b/rt/share/html/m/ticket/select_create_queue new file mode 100644 index 000000000..88cf2033b --- /dev/null +++ b/rt/share/html/m/ticket/select_create_queue @@ -0,0 +1,18 @@ +<%init> +my $queues = RT::Queues->new($session{'CurrentUser'}); +$queues->UnLimit(); + +</%init> +<&| /m/_elements/wrapper, title => loc("Create a ticket") &> +<div class="select_queue"> +<&|/Widgets/TitleBox, title => loc("Select a queue") &> +<ul class="menu"> +% while (my $q = $queues->Next()) { +% next if (! $q->CurrentUserHasRight('CreateTicket')); +<li><a href="<%RT->Config->Get('WebPath')%>/m/ticket/create?Queue=<%$q->id%>"><%$q->Name%></a></li> +% } +</ul> +</&> +</div> +</&> + diff --git a/rt/share/html/m/ticket/show b/rt/share/html/m/ticket/show new file mode 100644 index 000000000..e979da3e6 --- /dev/null +++ b/rt/share/html/m/ticket/show @@ -0,0 +1,454 @@ +<%args> +$id => undef +</%args> +<%init> +my $Ticket; +my @Actions; + +unless ($id) { + Abort('No ticket specified'); +} + +if ($ARGS{'id'} eq 'new') { + # {{{ Create a new ticket + + my $Queue = new RT::Queue( $session{'CurrentUser'} ); + $Queue->Load($ARGS{'Queue'}); + unless ( $Queue->id ) { + Abort('Queue not found'); + } + + unless ( $Queue->CurrentUserHasRight('CreateTicket') ) { + Abort('You have no permission to create tickets in that queue.'); + } + + ($Ticket, @Actions) = CreateTicket( + Attachments => delete $session{'Attachments'}, + %ARGS, + ); + unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) { + Abort("No permission to view newly created ticket #".$Ticket->id."."); + } + # }}} +} else { + $Ticket ||= LoadTicket($ARGS{'id'}); + + $m->callback( CallbackName => 'BeforeProcessArguments', + TicketObj => $Ticket, + ActionsRef => \@Actions, ARGSRef => \%ARGS ); + if ( defined $ARGS{'Action'} ) { + if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) { + my $action = $1; + my ($res, $msg) = $Ticket->$action(); + push(@Actions, $msg); + } + } + + $m->callback(CallbackName => 'ProcessArguments', + Ticket => $Ticket, + ARGSRef => \%ARGS, + Actions => \@Actions); + + $ARGS{UpdateAttachments} = $session{'Attachments'}; + push @Actions, + ProcessUpdateMessage( + ARGSRef => \%ARGS, + Actions => \@Actions, + TicketObj => $Ticket, + ); + delete $session{'Attachments'}; + + #Process status updates + push @Actions, ProcessTicketWatchers(ARGSRef => \%ARGS, TicketObj => $Ticket ); + push @Actions, ProcessTicketBasics( ARGSRef => \%ARGS, TicketObj => $Ticket ); + push @Actions, ProcessTicketLinks( ARGSRef => \%ARGS, TicketObj => $Ticket ); + push @Actions, ProcessTicketDates( ARGSRef => \%ARGS, TicketObj => $Ticket ); + push @Actions, ProcessObjectCustomFieldUpdates(ARGSRef => \%ARGS, TicketObj => $Ticket ); + + # XXX: we shouldn't block actions here if user has no right to see the ticket, + # but we should allow him to see actions he has done + unless ($Ticket->CurrentUserHasRight('ShowTicket')) { + Abort("No permission to view ticket"); + } + if ( $ARGS{'MarkAsSeen'} ) { + $Ticket->SetAttribute( + Name => 'User-'. $Ticket->CurrentUser->id .'-SeenUpTo', + Content => $Ticket->LastUpdated, + ); + push @Actions, loc('Marked all messages as seen'); + } +} + +$m->callback( + CallbackName => 'BeforeDisplay', + TicketObj => \$Ticket, + Actions => \@Actions, + ARGSRef => \%ARGS, +); + +# This code does automatic redirection if any updates happen. + +if (@Actions) { + + # We've done something, so we need to clear the decks to avoid + # resubmission on refresh. + # But we need to store Actions somewhere too, so we don't lose them. + my $key = Digest::MD5::md5_hex( rand(1024) ); + push @{ $session{"Actions"}->{$key} ||= [] }, @Actions; + $session{'i'}++; + my $url = RT->Config->Get('WebURL') . "m/ticket/show?id=" . $Ticket->id . "&results=" . $key; + $url .= '#' . $ARGS{Anchor} if $ARGS{Anchor}; + RT::Interface::Web::Redirect($url); +} + +# If we haven't been passed in an Attachments object (through the precaching mechanism) +# then we need to find one +my $Attachments = $m->comp('/Ticket/Elements/FindAttachments', Ticket => $Ticket); + +my %documents; +while ( my $attach = $Attachments->Next() ) { + next unless ($attach->Filename()); + unshift( @{ $documents{ $attach->Filename } }, $attach ); +} + +my $Customers = $Ticket->Customers; +my @customers; +while ( my $customer = $Customers->Next() ) { + push @customers, $customer; +} + +my $CustomFields = $Ticket->CustomFields; +$m->callback( + CallbackName => 'MassageCustomFields', + Object => $Ticket, + CustomFields => $CustomFields, +); + +my $print_value = sub { + my ($cf, $value) = @_; + my $linked = $value->LinkValueTo; + if ( defined $linked && length $linked ) { + my $linked = $m->interp->apply_escapes( $linked, 'h' ); + $m->out('<a href="'. $linked .'" target="_new">'); + } + my $comp = "ShowCustomField". $cf->Type; + $m->callback( + CallbackName => 'ShowComponentName', + Name => \$comp, + CustomField => $cf, + Object => $Ticket, + ); + if ( $m->comp_exists( $comp ) ) { + $m->comp( $comp, Object => $value ); + } else { + $m->out( $m->interp->apply_escapes( $value->Content, 'h' ) ); + } + $m->out('</a>') if defined $linked && length $linked; + + # This section automatically populates a<div with the "IncludeContentForValue" for this custom + # field if it's been defined + if ( $cf->IncludeContentForValue ) { + my $vid = $value->id; + $m->out( '<div class="object_cf_value_include" id="object_cf_value_'. $vid .'">' ); + $m->print( loc("See also:") ); + $m->out( '<a href="'. $value->IncludeContentForValue .'">' ); + $m->print( $value->IncludeContentForValue ); + $m->out( qq{</a></div>\n} ); + $m->out( qq{<script><!--\nahah('} ); + $m->print( $value->IncludeContentForValue ); + $m->out( qq{', 'object_cf_value_$vid');\n--></script>\n} ); + } +}; + +</%init> +<&| /m/_elements/wrapper, title => $Ticket->Subject &> +<div id="ticket-show"> +<& /m/_elements/ticket_menu, ticket => $Ticket &> + + <&| /Widgets/TitleBox, title => loc('The Basics'), + class => 'ticket-info-basics', + &> + + + <div class="entry"> + <div class="label id"><&|/l&>Id</&>:</div> + <div class="value id"><%$Ticket->Id %></div> + </div> + <div class="entry"> + <div class="label status"><&|/l&>Status</&>:</div> + <div class="value status"><% loc($Ticket->Status) %></div> + </div> +% if ($Ticket->TimeEstimated) { + <div class="entry"> + <div class="label time estimated"><&|/l&>Estimated</&>:</div> + <div class="value time estimated"><& /Ticket/Elements/ShowTime, minutes => $Ticket->TimeEstimated &></div> + </div> +% } +% if ($Ticket->TimeWorked) { + <div class="entry"> + <div class="label time worked"><&|/l&>Worked</&>:</div> + <div class="value time worked"><& /Ticket/Elements/ShowTime, minutes => $Ticket->TimeWorked &></div> + </div> +% } +% if ($Ticket->TimeLeft) { + <div class="entry"> + <div class="label time left"><&|/l&>Left</&>:</div> + <div class="value time left"><& /Ticket/Elements/ShowTime, minutes => $Ticket->TimeLeft &></div> + </div> +% } + <div class="entry"> + <div class="label priority"><&|/l&>Priority</&>:</div> + <div class="value priority"><& /Ticket/Elements/ShowPriority, Ticket => $Ticket &></div> + </div> + <div class="entry"> + <div class="label queue"><&|/l&>Queue</&>:</div> + <div class="value queue"><& /Ticket/Elements/ShowQueue, QueueObj => $Ticket->QueueObj &></div> + </div> + </&> + +% if ($Ticket->CustomFields->First) { + <&| /Widgets/TitleBox, title => loc('Custom Fields'), + class => 'ticket-info-cfs', + &> + +% while ( my $CustomField = $CustomFields->Next ) { +% my $Values = $Ticket->CustomFieldValues( $CustomField->Id ); +% my $count = $Values->Count; + <div class="entry" id="CF-<%$CustomField->id%>-ShowRow"> + <div class="label"><% $CustomField->Name %>:</div> + <div class="value"> +% unless ( $count ) { +<i><&|/l&>(no value)</&></i> +% } elsif ( $count == 1 ) { +% $print_value->( $CustomField, $Values->First ); +% } else { +<ul> +% while ( my $Value = $Values->Next ) { +<li> +% $print_value->( $CustomField, $Value ); +</li> +% } +</ul> +% } + </div> + </div> +% } + +</&> +% } + + <&| /Widgets/TitleBox, title => loc('People'), class => 'ticket-info-people' &> + + + <div class="entry"> + <div class="label"><&|/l&>Owner</&>:</div> + <div class="value"><& /Elements/ShowUser, User => $Ticket->OwnerObj, Ticket => $Ticket &> + </div> + </div> + <div class="entry"> + <div class="label"><&|/l&>Requestors</&>:</div> + <div class="value"><& /Ticket/Elements/ShowGroupMembers, Group => $Ticket->Requestors, Ticket => $Ticket &></div> + </div> + <div class="entry"> + <div class="label"><&|/l&>Cc</&>:</div> + <div class="value"><& /Ticket/Elements/ShowGroupMembers, Group => $Ticket->Cc, Ticket => $Ticket &></div> + </div> + <div class="entry"> + <div class="label"><&|/l&>AdminCc</&>:</div> + <div class="value"><& /Ticket/Elements/ShowGroupMembers, Group => $Ticket->AdminCc, Ticket => $Ticket &></div> + </div> + + </&> + +% if (keys %documents) { +<&| /Widgets/TitleBox, title => loc('Attachments'), + title_class=> 'inverse', + class => 'ticket-info-attachments', + color => "#336699" &> + +% foreach my $key (keys %documents) { + +<%$key%><br /> +<ul> +% foreach my $rev (@{$documents{$key}}) { + +<%PERL> +my $size = $rev->ContentLength; + +if ($size) { + my $kb = int($size/102.4) / 10; + my $units = RT->Config->Get('AttachmentUnits'); + + if (!defined($units)) { + if ($size > 1024) { + $size = $kb . "k"; + } + else { + $size = $size . "b"; + } + } + elsif ($units eq 'k') { + $size = $kb . "k"; + } + else { + $size = $size . "b"; + } + +</%PERL> + +<li><font size="-2"> +<a href="<%RT->Config->Get('WebPath')%>/Ticket/Attachment/<%$rev->TransactionId%>/<%$rev->Id%>/<%$rev->Filename | u%>"> +<&|/l, $rev->CreatedAsString, $size, $rev->CreatorObj->Name &>[_1] ([_2]) by [_3]</&> +</a> +</font></li> +% } +% } +</ul> + +% } +</&> + +% } +% # too painful to deal with reminders +% if ( 0 && RT->Config->Get('EnableReminders') ) { + <&|/Widgets/TitleBox, title => loc("Reminders"), + class => 'ticket-info-reminders', + &> + <div class="entry"><div + <form action="<%RT->Config->Get('WebPath')%>/Ticket/Display.html" method="post"> + <& /Ticket/Elements/Reminders, Ticket => $Ticket, ShowCompleted => 0 &> + <div align="right"><input type="submit" class="button" value="<&|/l&>Save</&>" /></div> + </form> + </div></div> + </&> +% } + +% if ( @customers ) { + <&| /Widgets/TitleBox, title => loc("Customers"), + class => 'ticket-info-customers', + &> +% foreach my $customer ( @customers ) { +% my $resolver = $customer->TargetURI->Resolver or next; +<div class="entry"><a href="<% $resolver->HREF %>"><% $resolver->AsString |n%></A> +</div> +% } #foreach + </&> +% } # if @customers + + + <&| /Widgets/TitleBox, title => loc("Dates"), + class => 'ticket-info-dates', + &> + + + <div class="entry"> + <div class="label date created"><&|/l&>Created</&>:</div> + <div class="value date created"><% $Ticket->CreatedObj->AsString %></div> + </div> + <div class="entry"> + <div class="label date starts"><&|/l&>Starts</&>:</div> + <div class="value date starts"><% $Ticket->StartsObj->AsString %></div> + </div> + <div class="entry"> + <div class="label date started"><&|/l&>Started</&>:</div> + <div class="value date started"><% $Ticket->StartedObj->AsString %></div> + </div> + <div class="entry"> + <div class="label date told"><&|/l&>Last Contact</&>:</div> + <div class="value date told"><% $Ticket->ToldObj->AsString %></div> + </div> + <div class="entry"> + <div class="label date due"><&|/l&>Due</&>:</div> +% my $due = $Ticket->DueObj; +% if ( $due && $due->Unix > 0 && $due->Diff < 0 ) { + <div class="value date due"><span class="overdue"><% $due->AsString %></span></div> +% } else { + <div class="value date due"><% $due->AsString %></div> +% } + </div> + <div class="entry"> + <div class="label date resolved"><&|/l&>Closed</&>:</div> + <div class="value date resolved"><% $Ticket->ResolvedObj->AsString %></div> + </div> + <div class="entry"> + <div class="label date updated"><&|/l&>Updated</&>:</div> +% my $UpdatedString = $Ticket->LastUpdated ? loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $Ticket->LastUpdatedByObj->Name) : loc("Never"); + <div class="value date updated"><% $UpdatedString | h %></div> + </div> + + </&> + + <&| /Widgets/TitleBox, title => loc('Links'), class => 'ticket-info-links' &> + + <div class="entry"> + <div class="label"><% loc('Depends on')%>:</div> + <div class="value"> + +<%PERL> +my ( @active, @inactive, @not_tickets ); +for my $link ( @{ $Ticket->DependsOn->ItemsArrayRef } ) { + my $target = $link->TargetObj; + if ( $target && $target->isa('RT::Ticket') ) { + if ( $target->QueueObj->IsInactiveStatus( $target->Status ) ) { + push( @inactive, $link->TargetURI ); + } + else { + push( @active, $link->TargetURI ); + } + } + else { + push( @not_tickets, $link->TargetURI ); + } +} +</%PERL> + + +<ul> +% for my $Link (@not_tickets, @active, @inactive) { +<li><& /Elements/ShowLink, URI => $Link &></li> +% } +</ul> + </div> + </div> + <div class="entry"> + <div class="label"><% loc('Depended on by')%>:</div> + <div class="value"> +<ul> +% while (my $Link = $Ticket->DependedOnBy->Next) { +<li><& /Elements/ShowLink, URI => $Link->BaseURI &></li> +% } +</ul> + </div> + </div> + <div class="entry"> + <div class="label"><% loc('Parents') %>:</div> + <div class="value"><& /Ticket/Elements/ShowParents, Ticket => $Ticket &></div> + </div> + <div class="entry"> + <div class="label"><% loc('Children')%>:</div> + <div class="value"><& /Ticket/Elements/ShowMembers, Ticket => $Ticket &></div> + </div> + <div class="entry"> + <div class="label"><% loc('Refers to')%>:</div> + <div class="value"> +<ul> +% while (my $Link = $Ticket->RefersTo->Next) { +<li><& /Elements/ShowLink, URI => $Link->TargetURI &></li> +% } +</ul> + </div> + </div> + <div class="entry"> + <div class="label"><% loc('Referred to by')%>:</div> + <div class="value"> + <ul> +% while (my $Link = $Ticket->ReferredToBy->Next) { +% next if (UNIVERSAL::isa($Link->BaseObj, 'RT::Ticket') && $Link->BaseObj->Type eq 'reminder'); +<li><& /Elements/ShowLink, URI => $Link->BaseURI &></li> +% } +</ul> + </div> + </div> + </&> +</div> +</&> |