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-rw-r--r--rt/share/html/m/ticket/show454
1 files changed, 454 insertions, 0 deletions
diff --git a/rt/share/html/m/ticket/show b/rt/share/html/m/ticket/show
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index 000000000..e979da3e6
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+++ b/rt/share/html/m/ticket/show
@@ -0,0 +1,454 @@
+<%args>
+$id => undef
+</%args>
+<%init>
+my $Ticket;
+my @Actions;
+
+unless ($id) {
+ Abort('No ticket specified');
+}
+
+if ($ARGS{'id'} eq 'new') {
+ # {{{ Create a new ticket
+
+ my $Queue = new RT::Queue( $session{'CurrentUser'} );
+ $Queue->Load($ARGS{'Queue'});
+ unless ( $Queue->id ) {
+ Abort('Queue not found');
+ }
+
+ unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
+ Abort('You have no permission to create tickets in that queue.');
+ }
+
+ ($Ticket, @Actions) = CreateTicket(
+ Attachments => delete $session{'Attachments'},
+ %ARGS,
+ );
+ unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
+ Abort("No permission to view newly created ticket #".$Ticket->id.".");
+ }
+ # }}}
+} else {
+ $Ticket ||= LoadTicket($ARGS{'id'});
+
+ $m->callback( CallbackName => 'BeforeProcessArguments',
+ TicketObj => $Ticket,
+ ActionsRef => \@Actions, ARGSRef => \%ARGS );
+ if ( defined $ARGS{'Action'} ) {
+ if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) {
+ my $action = $1;
+ my ($res, $msg) = $Ticket->$action();
+ push(@Actions, $msg);
+ }
+ }
+
+ $m->callback(CallbackName => 'ProcessArguments',
+ Ticket => $Ticket,
+ ARGSRef => \%ARGS,
+ Actions => \@Actions);
+
+ $ARGS{UpdateAttachments} = $session{'Attachments'};
+ push @Actions,
+ ProcessUpdateMessage(
+ ARGSRef => \%ARGS,
+ Actions => \@Actions,
+ TicketObj => $Ticket,
+ );
+ delete $session{'Attachments'};
+
+ #Process status updates
+ push @Actions, ProcessTicketWatchers(ARGSRef => \%ARGS, TicketObj => $Ticket );
+ push @Actions, ProcessTicketBasics( ARGSRef => \%ARGS, TicketObj => $Ticket );
+ push @Actions, ProcessTicketLinks( ARGSRef => \%ARGS, TicketObj => $Ticket );
+ push @Actions, ProcessTicketDates( ARGSRef => \%ARGS, TicketObj => $Ticket );
+ push @Actions, ProcessObjectCustomFieldUpdates(ARGSRef => \%ARGS, TicketObj => $Ticket );
+
+ # XXX: we shouldn't block actions here if user has no right to see the ticket,
+ # but we should allow him to see actions he has done
+ unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
+ Abort("No permission to view ticket");
+ }
+ if ( $ARGS{'MarkAsSeen'} ) {
+ $Ticket->SetAttribute(
+ Name => 'User-'. $Ticket->CurrentUser->id .'-SeenUpTo',
+ Content => $Ticket->LastUpdated,
+ );
+ push @Actions, loc('Marked all messages as seen');
+ }
+}
+
+$m->callback(
+ CallbackName => 'BeforeDisplay',
+ TicketObj => \$Ticket,
+ Actions => \@Actions,
+ ARGSRef => \%ARGS,
+);
+
+# This code does automatic redirection if any updates happen.
+
+if (@Actions) {
+
+ # We've done something, so we need to clear the decks to avoid
+ # resubmission on refresh.
+ # But we need to store Actions somewhere too, so we don't lose them.
+ my $key = Digest::MD5::md5_hex( rand(1024) );
+ push @{ $session{"Actions"}->{$key} ||= [] }, @Actions;
+ $session{'i'}++;
+ my $url = RT->Config->Get('WebURL') . "m/ticket/show?id=" . $Ticket->id . "&results=" . $key;
+ $url .= '#' . $ARGS{Anchor} if $ARGS{Anchor};
+ RT::Interface::Web::Redirect($url);
+}
+
+# If we haven't been passed in an Attachments object (through the precaching mechanism)
+# then we need to find one
+my $Attachments = $m->comp('/Ticket/Elements/FindAttachments', Ticket => $Ticket);
+
+my %documents;
+while ( my $attach = $Attachments->Next() ) {
+ next unless ($attach->Filename());
+ unshift( @{ $documents{ $attach->Filename } }, $attach );
+}
+
+my $Customers = $Ticket->Customers;
+my @customers;
+while ( my $customer = $Customers->Next() ) {
+ push @customers, $customer;
+}
+
+my $CustomFields = $Ticket->CustomFields;
+$m->callback(
+ CallbackName => 'MassageCustomFields',
+ Object => $Ticket,
+ CustomFields => $CustomFields,
+);
+
+my $print_value = sub {
+ my ($cf, $value) = @_;
+ my $linked = $value->LinkValueTo;
+ if ( defined $linked && length $linked ) {
+ my $linked = $m->interp->apply_escapes( $linked, 'h' );
+ $m->out('<a href="'. $linked .'" target="_new">');
+ }
+ my $comp = "ShowCustomField". $cf->Type;
+ $m->callback(
+ CallbackName => 'ShowComponentName',
+ Name => \$comp,
+ CustomField => $cf,
+ Object => $Ticket,
+ );
+ if ( $m->comp_exists( $comp ) ) {
+ $m->comp( $comp, Object => $value );
+ } else {
+ $m->out( $m->interp->apply_escapes( $value->Content, 'h' ) );
+ }
+ $m->out('</a>') if defined $linked && length $linked;
+
+ # This section automatically populates a<div with the "IncludeContentForValue" for this custom
+ # field if it's been defined
+ if ( $cf->IncludeContentForValue ) {
+ my $vid = $value->id;
+ $m->out( '<div class="object_cf_value_include" id="object_cf_value_'. $vid .'">' );
+ $m->print( loc("See also:") );
+ $m->out( '<a href="'. $value->IncludeContentForValue .'">' );
+ $m->print( $value->IncludeContentForValue );
+ $m->out( qq{</a></div>\n} );
+ $m->out( qq{<script><!--\nahah('} );
+ $m->print( $value->IncludeContentForValue );
+ $m->out( qq{', 'object_cf_value_$vid');\n--></script>\n} );
+ }
+};
+
+</%init>
+<&| /m/_elements/wrapper, title => $Ticket->Subject &>
+<div id="ticket-show">
+<& /m/_elements/ticket_menu, ticket => $Ticket &>
+
+ <&| /Widgets/TitleBox, title => loc('The Basics'),
+ class => 'ticket-info-basics',
+ &>
+
+
+ <div class="entry">
+ <div class="label id"><&|/l&>Id</&>:</div>
+ <div class="value id"><%$Ticket->Id %></div>
+ </div>
+ <div class="entry">
+ <div class="label status"><&|/l&>Status</&>:</div>
+ <div class="value status"><% loc($Ticket->Status) %></div>
+ </div>
+% if ($Ticket->TimeEstimated) {
+ <div class="entry">
+ <div class="label time estimated"><&|/l&>Estimated</&>:</div>
+ <div class="value time estimated"><& /Ticket/Elements/ShowTime, minutes => $Ticket->TimeEstimated &></div>
+ </div>
+% }
+% if ($Ticket->TimeWorked) {
+ <div class="entry">
+ <div class="label time worked"><&|/l&>Worked</&>:</div>
+ <div class="value time worked"><& /Ticket/Elements/ShowTime, minutes => $Ticket->TimeWorked &></div>
+ </div>
+% }
+% if ($Ticket->TimeLeft) {
+ <div class="entry">
+ <div class="label time left"><&|/l&>Left</&>:</div>
+ <div class="value time left"><& /Ticket/Elements/ShowTime, minutes => $Ticket->TimeLeft &></div>
+ </div>
+% }
+ <div class="entry">
+ <div class="label priority"><&|/l&>Priority</&>:</div>
+ <div class="value priority"><& /Ticket/Elements/ShowPriority, Ticket => $Ticket &></div>
+ </div>
+ <div class="entry">
+ <div class="label queue"><&|/l&>Queue</&>:</div>
+ <div class="value queue"><& /Ticket/Elements/ShowQueue, QueueObj => $Ticket->QueueObj &></div>
+ </div>
+ </&>
+
+% if ($Ticket->CustomFields->First) {
+ <&| /Widgets/TitleBox, title => loc('Custom Fields'),
+ class => 'ticket-info-cfs',
+ &>
+
+% while ( my $CustomField = $CustomFields->Next ) {
+% my $Values = $Ticket->CustomFieldValues( $CustomField->Id );
+% my $count = $Values->Count;
+ <div class="entry" id="CF-<%$CustomField->id%>-ShowRow">
+ <div class="label"><% $CustomField->Name %>:</div>
+ <div class="value">
+% unless ( $count ) {
+<i><&|/l&>(no value)</&></i>
+% } elsif ( $count == 1 ) {
+% $print_value->( $CustomField, $Values->First );
+% } else {
+<ul>
+% while ( my $Value = $Values->Next ) {
+<li>
+% $print_value->( $CustomField, $Value );
+</li>
+% }
+</ul>
+% }
+ </div>
+ </div>
+% }
+
+</&>
+% }
+
+ <&| /Widgets/TitleBox, title => loc('People'), class => 'ticket-info-people' &>
+
+
+ <div class="entry">
+ <div class="label"><&|/l&>Owner</&>:</div>
+ <div class="value"><& /Elements/ShowUser, User => $Ticket->OwnerObj, Ticket => $Ticket &>
+ </div>
+ </div>
+ <div class="entry">
+ <div class="label"><&|/l&>Requestors</&>:</div>
+ <div class="value"><& /Ticket/Elements/ShowGroupMembers, Group => $Ticket->Requestors, Ticket => $Ticket &></div>
+ </div>
+ <div class="entry">
+ <div class="label"><&|/l&>Cc</&>:</div>
+ <div class="value"><& /Ticket/Elements/ShowGroupMembers, Group => $Ticket->Cc, Ticket => $Ticket &></div>
+ </div>
+ <div class="entry">
+ <div class="label"><&|/l&>AdminCc</&>:</div>
+ <div class="value"><& /Ticket/Elements/ShowGroupMembers, Group => $Ticket->AdminCc, Ticket => $Ticket &></div>
+ </div>
+
+ </&>
+
+% if (keys %documents) {
+<&| /Widgets/TitleBox, title => loc('Attachments'),
+ title_class=> 'inverse',
+ class => 'ticket-info-attachments',
+ color => "#336699" &>
+
+% foreach my $key (keys %documents) {
+
+<%$key%><br />
+<ul>
+% foreach my $rev (@{$documents{$key}}) {
+
+<%PERL>
+my $size = $rev->ContentLength;
+
+if ($size) {
+ my $kb = int($size/102.4) / 10;
+ my $units = RT->Config->Get('AttachmentUnits');
+
+ if (!defined($units)) {
+ if ($size > 1024) {
+ $size = $kb . "k";
+ }
+ else {
+ $size = $size . "b";
+ }
+ }
+ elsif ($units eq 'k') {
+ $size = $kb . "k";
+ }
+ else {
+ $size = $size . "b";
+ }
+
+</%PERL>
+
+<li><font size="-2">
+<a href="<%RT->Config->Get('WebPath')%>/Ticket/Attachment/<%$rev->TransactionId%>/<%$rev->Id%>/<%$rev->Filename | u%>">
+<&|/l, $rev->CreatedAsString, $size, $rev->CreatorObj->Name &>[_1] ([_2]) by [_3]</&>
+</a>
+</font></li>
+% }
+% }
+</ul>
+
+% }
+</&>
+
+% }
+% # too painful to deal with reminders
+% if ( 0 && RT->Config->Get('EnableReminders') ) {
+ <&|/Widgets/TitleBox, title => loc("Reminders"),
+ class => 'ticket-info-reminders',
+ &>
+ <div class="entry"><div
+ <form action="<%RT->Config->Get('WebPath')%>/Ticket/Display.html" method="post">
+ <& /Ticket/Elements/Reminders, Ticket => $Ticket, ShowCompleted => 0 &>
+ <div align="right"><input type="submit" class="button" value="<&|/l&>Save</&>" /></div>
+ </form>
+ </div></div>
+ </&>
+% }
+
+% if ( @customers ) {
+ <&| /Widgets/TitleBox, title => loc("Customers"),
+ class => 'ticket-info-customers',
+ &>
+% foreach my $customer ( @customers ) {
+% my $resolver = $customer->TargetURI->Resolver or next;
+<div class="entry"><a href="<% $resolver->HREF %>"><% $resolver->AsString |n%></A>
+</div>
+% } #foreach
+ </&>
+% } # if @customers
+
+
+ <&| /Widgets/TitleBox, title => loc("Dates"),
+ class => 'ticket-info-dates',
+ &>
+
+
+ <div class="entry">
+ <div class="label date created"><&|/l&>Created</&>:</div>
+ <div class="value date created"><% $Ticket->CreatedObj->AsString %></div>
+ </div>
+ <div class="entry">
+ <div class="label date starts"><&|/l&>Starts</&>:</div>
+ <div class="value date starts"><% $Ticket->StartsObj->AsString %></div>
+ </div>
+ <div class="entry">
+ <div class="label date started"><&|/l&>Started</&>:</div>
+ <div class="value date started"><% $Ticket->StartedObj->AsString %></div>
+ </div>
+ <div class="entry">
+ <div class="label date told"><&|/l&>Last Contact</&>:</div>
+ <div class="value date told"><% $Ticket->ToldObj->AsString %></div>
+ </div>
+ <div class="entry">
+ <div class="label date due"><&|/l&>Due</&>:</div>
+% my $due = $Ticket->DueObj;
+% if ( $due && $due->Unix > 0 && $due->Diff < 0 ) {
+ <div class="value date due"><span class="overdue"><% $due->AsString %></span></div>
+% } else {
+ <div class="value date due"><% $due->AsString %></div>
+% }
+ </div>
+ <div class="entry">
+ <div class="label date resolved"><&|/l&>Closed</&>:</div>
+ <div class="value date resolved"><% $Ticket->ResolvedObj->AsString %></div>
+ </div>
+ <div class="entry">
+ <div class="label date updated"><&|/l&>Updated</&>:</div>
+% my $UpdatedString = $Ticket->LastUpdated ? loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $Ticket->LastUpdatedByObj->Name) : loc("Never");
+ <div class="value date updated"><% $UpdatedString | h %></div>
+ </div>
+
+ </&>
+
+ <&| /Widgets/TitleBox, title => loc('Links'), class => 'ticket-info-links' &>
+
+ <div class="entry">
+ <div class="label"><% loc('Depends on')%>:</div>
+ <div class="value">
+
+<%PERL>
+my ( @active, @inactive, @not_tickets );
+for my $link ( @{ $Ticket->DependsOn->ItemsArrayRef } ) {
+ my $target = $link->TargetObj;
+ if ( $target && $target->isa('RT::Ticket') ) {
+ if ( $target->QueueObj->IsInactiveStatus( $target->Status ) ) {
+ push( @inactive, $link->TargetURI );
+ }
+ else {
+ push( @active, $link->TargetURI );
+ }
+ }
+ else {
+ push( @not_tickets, $link->TargetURI );
+ }
+}
+</%PERL>
+
+
+<ul>
+% for my $Link (@not_tickets, @active, @inactive) {
+<li><& /Elements/ShowLink, URI => $Link &></li>
+% }
+</ul>
+ </div>
+ </div>
+ <div class="entry">
+ <div class="label"><% loc('Depended on by')%>:</div>
+ <div class="value">
+<ul>
+% while (my $Link = $Ticket->DependedOnBy->Next) {
+<li><& /Elements/ShowLink, URI => $Link->BaseURI &></li>
+% }
+</ul>
+ </div>
+ </div>
+ <div class="entry">
+ <div class="label"><% loc('Parents') %>:</div>
+ <div class="value"><& /Ticket/Elements/ShowParents, Ticket => $Ticket &></div>
+ </div>
+ <div class="entry">
+ <div class="label"><% loc('Children')%>:</div>
+ <div class="value"><& /Ticket/Elements/ShowMembers, Ticket => $Ticket &></div>
+ </div>
+ <div class="entry">
+ <div class="label"><% loc('Refers to')%>:</div>
+ <div class="value">
+<ul>
+% while (my $Link = $Ticket->RefersTo->Next) {
+<li><& /Elements/ShowLink, URI => $Link->TargetURI &></li>
+% }
+</ul>
+ </div>
+ </div>
+ <div class="entry">
+ <div class="label"><% loc('Referred to by')%>:</div>
+ <div class="value">
+ <ul>
+% while (my $Link = $Ticket->ReferredToBy->Next) {
+% next if (UNIVERSAL::isa($Link->BaseObj, 'RT::Ticket') && $Link->BaseObj->Type eq 'reminder');
+<li><& /Elements/ShowLink, URI => $Link->BaseURI &></li>
+% }
+</ul>
+ </div>
+ </div>
+ </&>
+</div>
+</&>
generated by cgit v1.2.1 (git 2.18.0) at 2025-06-15 13:20:39 +0000