diff options
Diffstat (limited to 'rt/share/html/Ticket')
| -rw-r--r-- | rt/share/html/Ticket/Checklist.html | 30 | ||||
| -rwxr-xr-x | rt/share/html/Ticket/Create.html | 41 | ||||
| -rwxr-xr-x | rt/share/html/Ticket/Display.html | 39 | ||||
| -rw-r--r-- | rt/share/html/Ticket/Elements/AddCustomers | 55 | ||||
| -rwxr-xr-x | rt/share/html/Ticket/Elements/BulkLinks | 46 | ||||
| -rw-r--r-- | rt/share/html/Ticket/Elements/CheckMandatoryFields | 9 | ||||
| -rw-r--r-- | rt/share/html/Ticket/Elements/EditCustomers | 63 | ||||
| -rw-r--r-- | rt/share/html/Ticket/Elements/ShowCustomers | 38 | ||||
| -rw-r--r-- | rt/share/html/Ticket/Elements/ShowMembers_Checklist | 29 | ||||
| -rwxr-xr-x | rt/share/html/Ticket/Elements/ShowSummary | 37 | ||||
| -rw-r--r-- | rt/share/html/Ticket/Elements/ShowTransactionAttachments | 44 | ||||
| -rwxr-xr-x | rt/share/html/Ticket/Elements/Tabs | 47 | ||||
| -rw-r--r-- | rt/share/html/Ticket/Graphs/index.html | 30 | ||||
| -rw-r--r-- | rt/share/html/Ticket/ModifyCustomers.html | 49 |
14 files changed, 429 insertions, 128 deletions
diff --git a/rt/share/html/Ticket/Checklist.html b/rt/share/html/Ticket/Checklist.html new file mode 100644 index 000000000..7394b0c10 --- /dev/null +++ b/rt/share/html/Ticket/Checklist.html @@ -0,0 +1,30 @@ +<& /Elements/Header, Title => loc("Checklist for Ticket #[_1] [_2]", $Ticket->Id, $Ticket->Subject) &> +<& /Ticket/Elements/Tabs, + Ticket => $Ticket, current_tab => 'Ticket/Checklist.html?id='.$Ticket->id, + Title => loc("Ticket Checklist # [_1] [_2]", $Ticket->Id, $Ticket->Subject) &> + +<& /Ticket/Elements/ShowMembers_Checklist, Ticket => $Ticket &> + +% if ( $show_hint ) { + +<A HREF="ModifyLinks.html?id=<%$Ticket->id%>">Link</A> +or <A HREF="Create.html?Queue=<%$Ticket->QueueObj->Id%>&new-MemberOf=<%$Ticket->id%>">create</A> +create child tickets to make a checklist. + +% } + +<%ARGS> +$id => undef +</%ARGS> + +<%INIT> + +my $Ticket = LoadTicket ($id); + +unless ($Ticket->CurrentUserHasRight('ShowTicket')) { + Abort("No permission to view ticket"); +} + +my $show_hint = ! $Ticket->Members->Count; + +</%INIT> diff --git a/rt/share/html/Ticket/Create.html b/rt/share/html/Ticket/Create.html index 651c61041..33e933da0 100755 --- a/rt/share/html/Ticket/Create.html +++ b/rt/share/html/Ticket/Create.html @@ -1,40 +1,40 @@ %# BEGIN BPS TAGGED BLOCK {{{ -%# +%# %# COPYRIGHT: -%# -%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC -%# <sales@bestpractical.com> -%# +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# %# (Except where explicitly superseded by other copyright notices) -%# -%# +%# +%# %# LICENSE: -%# +%# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. -%# +%# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. -%# +%# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -%# -%# +%# +%# %# CONTRIBUTION SUBMISSION POLICY: -%# +%# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) -%# +%# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -43,7 +43,7 @@ %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. -%# +%# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title, @@ -64,8 +64,14 @@ <&| /Widgets/TitleBox, title => $title &> <table border="0" cellpadding="0" cellspacing="0"> <tr><td class="label"><&|/l&>Queue</&>:</td> -<td class="value"><& Elements/ShowQueue, QueueObj => $QueueObj &> -<input type="hidden" class="hidden" name="Queue" value="<% $QueueObj->Name %>" /> +%#<td class="value"><& Elements/ShowQueue, QueueObj => $QueueObj &> +%#<input type="hidden" class="hidden" name="Queue" value="<% $QueueObj->Name %>" /> +<td class="value"><& /Elements/SelectQueue, + Name => 'Queue', + Default => $QueueObj->Name, + ShowNullOption => 0, + ShowAllQueues => 0, + OnChange => "document.getElementsByName('id')[0].value = ''; form.submit()" &> </td> <td class="label"><&|/l&>Status</&>: </td> @@ -86,7 +92,6 @@ </td> <td class="value" colspan="5"> <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> -% $m->callback( CallbackName => 'AfterRequestors', QueueObj => $QueueObj, ARGSRef => \%ARGS ); </td> </tr> <tr> diff --git a/rt/share/html/Ticket/Display.html b/rt/share/html/Ticket/Display.html index 21be7953a..c1984bdca 100755 --- a/rt/share/html/Ticket/Display.html +++ b/rt/share/html/Ticket/Display.html @@ -1,40 +1,40 @@ %# BEGIN BPS TAGGED BLOCK {{{ -%# +%# %# COPYRIGHT: -%# -%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC -%# <sales@bestpractical.com> -%# +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# %# (Except where explicitly superseded by other copyright notices) -%# -%# +%# +%# %# LICENSE: -%# +%# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. -%# +%# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. -%# +%# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -%# -%# +%# +%# %# CONTRIBUTION SUBMISSION POLICY: -%# +%# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) -%# +%# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -43,15 +43,15 @@ %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. -%# +%# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, - Title => loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject), + Title => loc("Ticket #[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject), LinkRel => \%link_rel &> <& /Ticket/Elements/Tabs, Ticket => $TicketObj, current_tab => 'Ticket/Display.html?id='.$TicketObj->id, - Title => loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &> + Title => loc("Ticket #[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &> % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@Actions, ARGSRef => \%ARGS, Ticket => $TicketObj); @@ -189,9 +189,8 @@ if (@Actions) { my $key = Digest::MD5::md5_hex( rand(1024) ); push @{ $session{"Actions"}->{$key} ||= [] }, @Actions; $session{'i'}++; - my $url = RT->Config->Get('WebURL') . "Ticket/Display.html?id=" . $TicketObj->id . "&results=" . $key; - $url .= '#' . $ARGS{Anchor} if $ARGS{Anchor}; - RT::Interface::Web::Redirect($url); + RT::Interface::Web::Redirect( RT->Config->Get('WebURL') . "Ticket/Display.html?id=" . $TicketObj->id . "&results=" . $key ); + } my $attachments = $m->comp('Elements/FindAttachments', Ticket => $TicketObj, Tickets => $Tickets); diff --git a/rt/share/html/Ticket/Elements/AddCustomers b/rt/share/html/Ticket/Elements/AddCustomers new file mode 100644 index 000000000..09acdfd3f --- /dev/null +++ b/rt/share/html/Ticket/Elements/AddCustomers @@ -0,0 +1,55 @@ +%# Copyright (c) 2004 Ivan Kohler <ivan-rt@420.am> +%# Copyright (c) 2008 Freeside Internet Services, Inc. +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +<BR> +<%$msg%><br> + +% if (@Customers) { + +<br><i>(Check box to link)<i> +<table> +% foreach my $customer (@Customers) { +<tr> + <td> + <input type="checkbox" name="Ticket-AddCustomer-<% $customer->{'custnum'} %>" VALUE="1" <% scalar(@Customers) == 1 ? 'CHECKED' : '' %>> + <A HREF="<%$freeside_url%>/view/cust_main.cgi?<% $customer->{'custnum'} %>"><% &RT::URI::freeside::small_custview($customer->{'custnum'}, &RT::URI::freeside::FreesideGetConfig('countrydefault'), 1) |n %> + </td> +</tr> +% } +</table> + +% } + +<%INIT> +my ($msg); + +my $freeside_url = &RT::URI::freeside::FreesideURL(); + +my @Customers = (); +if ( $CustomerString ) { + @Customers = &RT::URI::freeside::smart_search( + 'search' => $CustomerString, + 'no_fuzzy_on_exact' => 1, #pref? + ); +} + +my @Services = (); +if ($ServiceString) { + @Services = (); #service_search(); +} + +</%INIT> + +<%ARGS> +$CustomerString => undef +$ServiceString => undef +</%ARGS> diff --git a/rt/share/html/Ticket/Elements/BulkLinks b/rt/share/html/Ticket/Elements/BulkLinks index b97270e43..d04eba426 100755 --- a/rt/share/html/Ticket/Elements/BulkLinks +++ b/rt/share/html/Ticket/Elements/BulkLinks @@ -1,40 +1,40 @@ %# BEGIN BPS TAGGED BLOCK {{{ -%# +%# %# COPYRIGHT: -%# -%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC -%# <sales@bestpractical.com> -%# +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# %# (Except where explicitly superseded by other copyright notices) -%# -%# +%# +%# %# LICENSE: -%# +%# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. -%# +%# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. -%# +%# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -%# -%# +%# +%# %# CONTRIBUTION SUBMISSION POLICY: -%# +%# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) -%# +%# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -43,7 +43,7 @@ %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. -%# +%# %# END BPS TAGGED BLOCK }}} <table width="100%"> <tr> @@ -125,31 +125,31 @@ <table> <tr> <td class="label"><&|/l&>Merge into</&>:</td> - <td class="entry"><input name="Ticket-MergeInto" value="<% $ARGS{'Ticket-MergeInto'} || '' %>" /> <i><&|/l&>(only one ticket)</&></i></td> + <td class="entry"><input name="Ticket-MergeInto" /> <i><&|/l&>(only one ticket)</&></i></td> </tr> <tr> <td class="label"><&|/l&>Depends on</&>:</td> - <td class="entry"><input name="Ticket-DependsOn" value="<% $ARGS{'Ticket-DependsOn'} || '' %>" /></td> + <td class="entry"><input name="Ticket-DependsOn" /></td> </tr> <tr> <td class="label"><&|/l&>Depended on by</&>:</td> - <td class="entry"><input name="DependsOn-Ticket" value="<% $ARGS{'DependsOn-Ticket'} || '' %>" /></td> + <td class="entry"><input name="DependsOn-Ticket" /></td> </tr> <tr> <td class="label"><&|/l&>Parents</&>:</td> - <td class="entry"><input name="Ticket-MemberOf" value="<% $ARGS{'Ticket-MemberOf'} || '' %>" /></td> + <td class="entry"><input name="Ticket-MemberOf" /></td> </tr> <tr> <td class="label"><&|/l&>Children</&>:</td> - <td class="entry"> <input name="MemberOf-Ticket" value="<% $ARGS{'MemberOf-Ticket'} || '' %>" /></td> + <td class="entry"> <input name="MemberOf-Ticket" /></td> </tr> <tr> <td class="label"><&|/l&>Refers to</&>:</td> - <td class="entry"><input name="Ticket-RefersTo" value="<% $ARGS{'Ticket-RefersTo'} || '' %>" /></td> + <td class="entry"><input name="Ticket-RefersTo" /></td> </tr> <tr> <td class="label"><&|/l&>Referred to by</&>:</td> - <td class="entry"> <input name="RefersTo-Ticket" value="<% $ARGS{'RefersTo-Ticket'} || '' %>" /></td> + <td class="entry"> <input name="RefersTo-Ticket" /></td> </tr> </table> </td> @@ -163,7 +163,7 @@ $Tickets => undef <%INIT> my %hash; if ( $Tickets && $Tickets->Count ) { - my $first_ticket = $Tickets->Next; + my $first_ticket = $Tickets->Next or last; #avoid errors on bulk delete # we only show current links that eixst on all the tickets for my $type ( qw/DependsOn DependedOnBy Members MemberOf RefersTo ReferredToBy/ ) { diff --git a/rt/share/html/Ticket/Elements/CheckMandatoryFields b/rt/share/html/Ticket/Elements/CheckMandatoryFields new file mode 100644 index 000000000..3d0324f98 --- /dev/null +++ b/rt/share/html/Ticket/Elements/CheckMandatoryFields @@ -0,0 +1,9 @@ +<%init> + +my $TicketObj = $ARGS{'Ticket'} or return (); +my $ARGSRef = $ARGS{'ARGSRef'}; +my @fields = grep { $_->Required } + @{ $TicketObj->CustomFields->ItemsArrayRef }; +return grep { !defined($TicketObj->FirstCustomFieldValue($_->id)) } @fields; + +</%init> diff --git a/rt/share/html/Ticket/Elements/EditCustomers b/rt/share/html/Ticket/Elements/EditCustomers new file mode 100644 index 000000000..0ba6e447b --- /dev/null +++ b/rt/share/html/Ticket/Elements/EditCustomers @@ -0,0 +1,63 @@ +%# Copyright (c) 2004 Ivan Kohler <ivan-rt@420.am> +%# Copyright (c) 2008 Freeside Internet Services, Inc. +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +<TABLE width=100%> + <TR> + <TD VALIGN=TOP WIDTH=50%> + <h3><&|/l&>Current Customers</&></h3> + +<table> + <tr> + <td><i><&|/l&>(Check box to disassociate)</&></i></td> + </tr> + <tr> + <td class="value"> +% foreach my $link ( @{ $Ticket->Customers->ItemsArrayRef } ) { + + <INPUT TYPE=CHECKBOX NAME="DeleteLink--<%$link->Type%>-<%$link->Target%>"> +%# <& ShowLink, URI => $link->TargetURI &><br> + <A HREF="<% $link->TargetURI->Resolver->HREF %>"><% $link->TargetURI->Resolver->AsStringLong |n %></A> + <BR> +% } + </td> + </tr> +</table> + +</TD> + +<TD VALIGN=TOP> +<h3><&|/l&>New Customer Links</&></h3> +<&|/l&>Find customer</&><BR> +<input name="CustomerString"> +<input type=submit name="OnlySearchForCustomers" value="<&|/l&>Go!</&>"> +<br><i>cust #, name, company or phone</i> +<BR> +%#<BR> +%#<&|/l&>Find service</&><BR> +%#<input name="ServiceString"> +%#<input type=submit name="OnlySearchForServices" value="<&|/l&>Go!</&>"> +%#<br><i>username, username@domain, domain, or IP address</i> +%#<BR> + +<& AddCustomers, Ticket => $Ticket, + CustomerString => $CustomerString, + ServiceString => $ServiceString, &> + +</TD> +</TR> +</TABLE> + +<%ARGS> +$CustomerString => undef +$ServiceString => undef +$Ticket => undef +</%ARGS> diff --git a/rt/share/html/Ticket/Elements/ShowCustomers b/rt/share/html/Ticket/Elements/ShowCustomers new file mode 100644 index 000000000..3acf92dd4 --- /dev/null +++ b/rt/share/html/Ticket/Elements/ShowCustomers @@ -0,0 +1,38 @@ +%# Copyright (c) 2004 Ivan Kohler <ivan-rt@420.am> +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +<table> +% my $cust = 0; +% foreach my $custResolver ( map { $_->TargetURI->Resolver } +% @{ $Ticket->Customers->ItemsArrayRef } +% ) +% { +% $cust++; +% my $cust_main = ''; + <tr> + <td class="value"> + <A HREF="<% $custResolver->HREF %>"><% $custResolver->AsStringLong |n %></A> + </td> + </tr> +% } +% unless ( $cust ) { + <tr> + <td class="labeltop"> + <i>(none)<i> + </td> + </tr> + +% } +</table> +<%ARGS> +$Ticket => undef +</%ARGS> + diff --git a/rt/share/html/Ticket/Elements/ShowMembers_Checklist b/rt/share/html/Ticket/Elements/ShowMembers_Checklist new file mode 100644 index 000000000..68fb3b2c5 --- /dev/null +++ b/rt/share/html/Ticket/Elements/ShowMembers_Checklist @@ -0,0 +1,29 @@ + +<style type="text/css"> +ul.checklist { + list-style-type: none +} +</style> + +<ul class="checklist"> +% while (my $link = $members->Next) { +<li><& /Elements/ShowLink_Checklist, URI => $link->BaseURI &><br /> +% if ($depth < 8) { #why only 8? +<& /Ticket/Elements/ShowMembers_Checklist, Ticket => $link->BaseObj, depth => ($depth+1) &> +% } +</li> +% } +</ul> + +<%INIT> + +return unless $Ticket; +my $members = $Ticket->Members; +return unless $members->Count; + +</%INIT> + +<%ARGS> +$Ticket => undef +$depth => 1 +</%ARGS> diff --git a/rt/share/html/Ticket/Elements/ShowSummary b/rt/share/html/Ticket/Elements/ShowSummary index 24d8c4dfe..295ac6d56 100755 --- a/rt/share/html/Ticket/Elements/ShowSummary +++ b/rt/share/html/Ticket/Elements/ShowSummary @@ -1,40 +1,40 @@ %# BEGIN BPS TAGGED BLOCK {{{ -%# +%# %# COPYRIGHT: -%# -%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC -%# <sales@bestpractical.com> -%# +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# %# (Except where explicitly superseded by other copyright notices) -%# -%# +%# +%# %# LICENSE: -%# +%# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. -%# +%# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. -%# +%# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -%# -%# +%# +%# %# CONTRIBUTION SUBMISSION POLICY: -%# +%# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) -%# +%# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -43,7 +43,7 @@ %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. -%# +%# %# END BPS TAGGED BLOCK }}} <table width="100%" class="ticket-summary"> <tr> @@ -66,6 +66,13 @@ </&> % } + <&| /Widgets/TitleBox, title => loc('Customers'), + title_href => RT->Config->Get('WebPath')."/Ticket/ModifyCustomers.html?id=".$Ticket->Id, + class => 'ticket-info-customers' + &> + <& /Ticket/Elements/ShowCustomers, Ticket => $Ticket &> + </&> + <&| /Widgets/TitleBox, title => loc('People'), title_href => RT->Config->Get('WebPath')."/Ticket/ModifyPeople.html?id=".$Ticket->Id, class => 'ticket-info-people', diff --git a/rt/share/html/Ticket/Elements/ShowTransactionAttachments b/rt/share/html/Ticket/Elements/ShowTransactionAttachments index 161a4853f..95ffcbd64 100644 --- a/rt/share/html/Ticket/Elements/ShowTransactionAttachments +++ b/rt/share/html/Ticket/Elements/ShowTransactionAttachments @@ -1,40 +1,40 @@ %# BEGIN BPS TAGGED BLOCK {{{ -%# +%# %# COPYRIGHT: -%# -%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC -%# <sales@bestpractical.com> -%# +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# %# (Except where explicitly superseded by other copyright notices) -%# -%# +%# +%# %# LICENSE: -%# +%# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. -%# +%# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. -%# +%# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -%# -%# +%# +%# %# CONTRIBUTION SUBMISSION POLICY: -%# +%# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) -%# +%# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -43,7 +43,7 @@ %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. -%# +%# %# END BPS TAGGED BLOCK }}} <%PERL> # Find all the attachments which have parent $Parent @@ -129,7 +129,7 @@ my $size_to_str = sub { my $size = shift; # show a download link if ( $size > 1024*1024 ) { - $size = loc( "[_1]m", int( $size / 1024 / 102.4 ) / 10 ); + $size = loc( "[_1]b", int( $size / 1024 / 102.4 ) / 10 ); } elsif ( $size > 1024 ) { $size = loc( "[_1]k", int( $size / 102.4 ) / 10 ); @@ -210,8 +210,14 @@ my $render_attachment = sub { # if it's a text/plain show the body elsif ( $message->ContentType =~ m{^(text|message)}i ) { - eval { require Text::Quoted; $content = Text::Quoted::extract($content); }; - if ($@) { $RT::Logger->warning( "Text::Quoted failed: $@" ) } + #don't want to use this even if it is installed, its + #segfaulting on weird characters and silently truncating the + #ticket history output + #see: + # r44838@pinglin: jesse | 2006-11-14 15:53:18 -0500 + # * Move Text::Quoted back to being a run-time require. So that it's possible to turn off the feature if it causes your perl to segfault. (Text::Tabs is...not robust in the face of perl bugs) + #eval { require Text::Quoted; $content = Text::Quoted::extract($content); }; + #if ($@) { $RT::Logger->warning( "Text::Quoted failed: $@" ) } $m->comp( 'ShowMessageStanza', @@ -244,7 +250,7 @@ my $render_attachment = sub { . $message->Id . '/" />' ); } - elsif ( $message->ContentLength && $message->ContentLength > 0 ) { + elsif ( $message->ContentLength > 0 ) { $m->out( '<p>' . loc( 'Message body not shown because it is not plain text.' ) . '</p>' diff --git a/rt/share/html/Ticket/Elements/Tabs b/rt/share/html/Ticket/Elements/Tabs index d88a2ad91..d4725fa50 100755 --- a/rt/share/html/Ticket/Elements/Tabs +++ b/rt/share/html/Ticket/Elements/Tabs @@ -1,40 +1,40 @@ %# BEGIN BPS TAGGED BLOCK {{{ -%# +%# %# COPYRIGHT: -%# -%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC -%# <sales@bestpractical.com> -%# +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# %# (Except where explicitly superseded by other copyright notices) -%# -%# +%# +%# %# LICENSE: -%# +%# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. -%# +%# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. -%# +%# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -%# -%# +%# +%# %# CONTRIBUTION SUBMISSION POLICY: -%# +%# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) -%# +%# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -43,7 +43,7 @@ %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. -%# +%# %# END BPS TAGGED BLOCK }}} % $m->callback( Ticket => $Ticket, actions=> $actions, tabs => $tabs, %ARGS ); <& /Elements/Tabs, @@ -142,6 +142,14 @@ if ($Ticket) { title => loc('Links'), path => "Ticket/ModifyLinks.html?id=" . $id, }, + _Ea => { + title => loc('Checklist'), + path => "Ticket/Checklist.html?id=" . $id, + }, + _Eb=> { + title => loc('Customers'), + path => "Ticket/ModifyCustomers.html?id=" . $id, + }, _X => { title => loc('Jumbo'), path => "Ticket/ModifyAll.html?id=" . $id, @@ -189,9 +197,7 @@ if ($Ticket) { if ( $Ticket->Status ne 'resolved' ) { $actions->{'G'} = { path => - "Ticket/Update.html?Action=" - . RT->Config->Get('ResolveDefaultUpdateType', $session{'CurrentUser'}) - . "&DefaultStatus=resolved&id=" + "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id, title => loc('Resolve') }; @@ -326,6 +332,11 @@ if ($has_query) { title => loc('Graph'), }; + $tabs->{"l"} = { + path => "Prefs/SavedSearches.html", + title => 'Saved Searches', + }; + } foreach my $searchtab ( keys %{$searchtabs} ) { diff --git a/rt/share/html/Ticket/Graphs/index.html b/rt/share/html/Ticket/Graphs/index.html index ca7bde2cc..e23737c8e 100644 --- a/rt/share/html/Ticket/Graphs/index.html +++ b/rt/share/html/Ticket/Graphs/index.html @@ -1,40 +1,40 @@ %# BEGIN BPS TAGGED BLOCK {{{ -%# +%# %# COPYRIGHT: -%# -%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC -%# <sales@bestpractical.com> -%# +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# %# (Except where explicitly superseded by other copyright notices) -%# -%# +%# +%# %# LICENSE: -%# +%# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. -%# +%# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. -%# +%# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -%# -%# +%# +%# %# CONTRIBUTION SUBMISSION POLICY: -%# +%# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) -%# +%# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -43,7 +43,7 @@ %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. -%# +%# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title &> <& /Ticket/Elements/Tabs, diff --git a/rt/share/html/Ticket/ModifyCustomers.html b/rt/share/html/Ticket/ModifyCustomers.html new file mode 100644 index 000000000..72d103b23 --- /dev/null +++ b/rt/share/html/Ticket/ModifyCustomers.html @@ -0,0 +1,49 @@ +%# Copyright (c) 2004 Ivan Kohler <ivan-rt@420.am> +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +<& /Elements/Header, Title => loc("Customers for ticket #[_1]", $Ticket->Id) &> +<& /Ticket/Elements/Tabs, + Ticket => $Ticket, + current_tab => "Ticket/ModifyCustomers.html?id=".$Ticket->Id, + Title => loc("Customers for ticket #[_1]", $Ticket->Id) &> + +<& /Elements/ListActions, actions => \@results &> + +<form action="ModifyCustomers.html" method="post"> +<input type="hidden" name="id" value="<%$Ticket->id%>"> + +<& /Elements/TitleBoxStart, title => loc('Edit Customer Links'), color => "#7f007b"&> +<& Elements/EditCustomers, Ticket => $Ticket, CustomerString => $CustomerString, ServiceString => $ServiceString &> +<& /Elements/TitleBoxEnd &> +<& /Elements/Submit, color => "#7f007b", Label => loc('Save Changes') &> +</form> + + +<%INIT> + +my @results = (); +my $Ticket = LoadTicket($id); + +# if we're trying to search for customers/services and nothing else +unless ( $OnlySearchForCustomers || $OnlySearchForServices) { + @results = ProcessTicketCustomers( TicketObj => $Ticket, ARGSRef => \%ARGS); +} + +</%INIT> + + +<%ARGS> +$OnlySearchForCustomers => undef +$OnlySearchForServices => undef +$CustomerString => undef +$ServiceString => undef +$id => undef +</%ARGS> |