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Diffstat (limited to 'rt/share/html/Ticket/Create.html.orig')
| -rwxr-xr-x | rt/share/html/Ticket/Create.html.orig | 463 |
1 files changed, 463 insertions, 0 deletions
diff --git a/rt/share/html/Ticket/Create.html.orig b/rt/share/html/Ticket/Create.html.orig new file mode 100755 index 000000000..697db546b --- /dev/null +++ b/rt/share/html/Ticket/Create.html.orig @@ -0,0 +1,463 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC +%# <sales@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /Elements/Header, + Title => $title, + onload => "function () { hide('Ticket-Create-details') }" &> +<& /Elements/Tabs &> + +<& /Elements/ListActions, actions => \@results &> + +<form action="<% RT->Config->Get('WebPath') %>/Ticket/Create.html" method="post" enctype="multipart/form-data" name="TicketCreate"> + <input type="hidden" class="hidden" name="id" value="new" /> + +% $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS ); + +% if ($gnupg_widget) { + <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &> +% } + +<div id="Ticket-Create-basics"> +<a name="basics"></a> + +<div id="ticket-create-metadata"> + <&| /Widgets/TitleBox, title => loc("Basics"), class=>'ticket-info-basics' &> + <table width="100%" border="0"> + <& /Ticket/Elements/EditBasics, + InTable => 1, + fields => [ + { name => 'Queue', + comp => '/Elements/SelectQueue', + args => { + Name => 'Queue', + Default => $QueueObj->Name, + QueueObj => $QueueObj, + ShowNullOption => 0, + ShowAllQueues => 0, + OnChange => "document.getElementsByName('id')[0].value = 'refresh'; form.submit()", + }, + }, + { name => 'Status', + comp => '/Elements/SelectStatus', + args => { + Name => "Status", + Default => $ARGS{Status} || $QueueObj->Lifecycle->DefaultOnCreate, + DefaultValue => 0, + SkipDeleted => 1, + QueueObj => $QueueObj, + }, + }, + { name => 'Owner', + comp => '/Elements/SelectOwner', + args => { + Name => "Owner", + Default => $ARGS{Owner} || RT->Nobody->Id, + DefaultValue => 0, + QueueObj => $QueueObj, + }, + } + ] + &> + +% $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS ); + + <& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1 &> + <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1 &> + </table> + </&> +% $m->callback( CallbackName => 'AfterBasics', QueueObj => $QueueObj, ARGSRef => \%ARGS ); +</div> + +<div id="ticket-create-message"> + <&| /Widgets/TitleBox, title => $title, class => 'messagedetails' &> +<table border="0" cellpadding="0" cellspacing="0"> +<tr> +<td class="label"> +<&|/l&>Requestors</&>: +</td> +<td class="value" colspan="5"> +<& /Elements/EmailInput, Name => 'Requestors', Size => undef, Default => exists($ARGS{Requestors}) ? $ARGS{Requestors} : $session{CurrentUser}->EmailAddress &> +% $m->callback( CallbackName => 'AfterRequestors', QueueObj => $QueueObj, ARGSRef => \%ARGS ); +</td> +</tr> +<tr> +<td class="label"> +<&|/l&>Cc</&>: +</td> +<td class="value" colspan="5"><& /Elements/EmailInput, Name => 'Cc', Size => undef, Default => $ARGS{Cc} &></td> +</tr> + +<tr> + <td class="label"> </td> + <td class="comment" colspan="5"> + <i><font size="-2"> + <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&> + </font></i> + </td> +</tr> + +<tr> +<td class="label"> +<&|/l&>Admin Cc</&>: +</td> +<td class="value" colspan="5"><& /Elements/EmailInput, Name => 'AdminCc', Size => undef, Default => $ARGS{AdminCc} &></td> +</tr> + +<tr> + <td class="label"> </td> + <td class="comment" colspan="5"> + <i><font size="-2"> + <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&> + </font></i> + </td> +</tr> + +<tr> +<td class="label"> +<&|/l&>Subject</&>: +</td> +<td class="value" colspan="5"> +<input type="text" name="Subject" maxsize="200" value="<%$ARGS{Subject} || ''%>" /> +% $m->callback( %ARGS, CallbackName => 'AfterSubject' ); +</td> +</tr> + +% if ( $gnupg_widget ) { +<tr><td> </td><td colspan="5"> +<& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &> +</td></tr> +% } + +<tr> +<td colspan="6"> +<&|/l&>Describe the issue below</&>:<br /> +% if ( RT->Config->Get('ArticleOnTicketCreate')) { +<& /Articles/Elements/BeforeMessageBox, %ARGS, QueueObj => $QueueObj &> +% } +% $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' ); +% if (exists $ARGS{Content}) { +<& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &> +% } else { +<& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &> +%} +% $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'AfterMessageBox' ); + +<br /> +</td> +</tr> + + <& /Ticket/Elements/AddAttachments, %ARGS, QueueObj => $QueueObj &> + </table> + </&> + <& /Elements/Submit, Label => loc("Create"), id => 'SubmitTicket' &> + </div> +</div> + +<div id="Ticket-Create-details"> +<a name="details"></a> +<table width="100%" border="0"> +<tr> +<td width="50%" valign="top" class="boxcontainer"> + <div class="ticket-info-basics"> + <&| /Widgets/TitleBox, title => loc('The Basics'), + title_class=> 'inverse', + color => "#993333" &> +<table border="0"> +<tr><td class="label"><&|/l&>Priority</&>:</td> +<td><& /Elements/SelectPriority, + Name => "InitialPriority", + Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority, +&></td></tr> +<tr><td class="label"><&|/l&>Final Priority</&>:</td> +<td><& /Elements/SelectPriority, + Name => "FinalPriority", + Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority, +&></td></tr> +<tr><td class="label"><&|/l&>Time Estimated</&>:</td> +<td> +<& /Elements/EditTimeValue, Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '', InUnits => $ARGS{'TimeEstimated-TimeUnits'} &> + +</td></tr> +<tr><td class="label"><&|/l&>Time Worked</&>:</td> +<td> +<& /Elements/EditTimeValue, Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '', InUnits => $ARGS{'TimeWorked-TimeUnits'} &> +</td></tr> +<tr> +<td class="label"><&|/l&>Time Left</&>:</td> +<td> +<& /Elements/EditTimeValue, Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '', InUnits => $ARGS{'TimeLeft-TimeUnits'} &> +</td></tr> +</table> +</&> +<br /> +<div class="ticket-info-dates"> +<&|/Widgets/TitleBox, title => loc("Dates"), + title_class=> 'inverse', + color => "#663366" &> + +<table> +<tr><td class="label"><&|/l&>Starts</&>:</td><td><& /Elements/SelectDate, Name => "Starts", Default => $ARGS{Starts} || '' &></td></tr> +<tr><td class="label"><&|/l&>Due</&>:</td><td><& /Elements/SelectDate, Name => "Due", Default => $ARGS{Due} || '' &></td></tr> +</table> +</&> +</div> +</div> +<br /> +</td> + +<td valign="top" class="boxcontainer"> +<div class="ticket-info-links"> +<&| /Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &> + +<em><&|/l&>(Enter ticket ids or URLs, separated with spaces)</&></em> +<table border="0"> +<tr><td class="label"><&|/l&>Depends on</&></td><td><input size="10" name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} || '' %>" /></td></tr> +<tr><td class="label"><&|/l&>Depended on by</&></td><td><input size="10" name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} || '' %>" /></td></tr> +<tr><td class="label"><&|/l&>Parents</&></td><td><input size="10" name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} || '' %>" /></td></tr> +<tr><td class="label"><&|/l&>Children</&></td><td><input size="10" name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} || '' %>" /></td></tr> +<tr><td class="label"><&|/l&>Refers to</&></td><td><input size="10" name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} || '' %>" /></td></tr> +<tr><td class="label"><&|/l&>Referred to by</&></td><td><input size="10" name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} || '' %>" /></td></tr> +<tr><td class="label">Customer ID</td><td><input size="10" name="new-Customer" value="<% $ARGS{'new-Customer'} || '' %>" /></td></tr> + +</table> +</&> +</div> +<br /> + +</td> +</tr> +</table> +<& /Elements/Submit, Label => loc("Create") &> +</div> +</form> + +<%INIT> +$m->callback( CallbackName => "Init", ARGSRef => \%ARGS ); +my $Queue = $ARGS{Queue}; +$session{DefaultQueue} = $Queue; + +if ($CloneTicket) { + my $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} ); + $CloneTicketObj->Load($CloneTicket) + or Abort( loc("Ticket could not be loaded") ); + + my $clone = { + Requestors => join( ',', $CloneTicketObj->RequestorAddresses ), + Cc => join( ',', $CloneTicketObj->CcAddresses ), + AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ), + InitialPriority => $CloneTicketObj->Priority, + }; + + $clone->{$_} = $CloneTicketObj->$_() + for qw/Owner Subject FinalPriority Status/; + # not TimeWorked, TimeEstimated, or TimeLeft + + $clone->{$_} = $CloneTicketObj->$_->AsString + for grep { $CloneTicketObj->$_->Unix } + map { $_ . "Obj" } qw/Starts Started Due Resolved/; + + my $members = $CloneTicketObj->Members; + my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by ); + my $refers = $CloneTicketObj->RefersTo; + my $get_link_value = sub { + my ($link, $type) = @_; + my $uri_method = $type . 'URI'; + my $local_method = 'Local' . $type; + my $uri = $link->$uri_method; + return if $uri->IsLocal and + $uri->Object and + $uri->Object->isa('RT::Ticket') and + $uri->Object->Type eq 'reminder'; + + return $link->$local_method || $uri->URI; + }; + while ( my $refer = $refers->Next ) { + my $refer_value = $get_link_value->($refer, 'Target'); + push @refers, $refer_value if defined $refer_value; + } + $clone->{'new-RefersTo'} = join ' ', @refers; + + my $refers_by = $CloneTicketObj->ReferredToBy; + while ( my $refer_by = $refers_by->Next ) { + my $refer_by_value = $get_link_value->($refer_by, 'Base'); + push @refers_by, $refer_by_value if defined $refer_by_value; + } + $clone->{'RefersTo-new'} = join ' ', @refers_by; + + my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields(); + while ( my $cf = $cfs->Next ) { + next if $cf->FirstAttribute('NoClone'); + my $cf_id = $cf->id; + my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id ); + my @cf_values; + while ( my $cf_value = $cf_values->Next ) { + push @cf_values, $cf_value->Content; + } + + if ( @cf_values > 1 && $cf->Type eq 'Select' ) { + $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = \@cf_values; + } + else { + $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n", + @cf_values; + } + } + + # Pass customer links along (even though cloning of parent links + # in general is disabled). + my $customers = $CloneTicketObj->Customers; + my @customers; + while ( my $customer = $customers->Next ) { + my ($custnum) = $customer->Target =~ /cust_main\/(\d+)$/; + push @customers, $custnum if $custnum; + } + $clone->{'new-Customer'} = join(' ', @customers); + + for ( keys %$clone ) { + $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_}; + } + +} + +my @results; + +my $title = loc("Create a new ticket"); + +my $QueueObj = RT::Queue->new($session{'CurrentUser'}); +$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded.")); + +$m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS ); + +$QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue.")); + +my $CFs = $QueueObj->TicketCustomFields(); + +my $ValidCFs = $m->comp( + '/Elements/ValidateCustomFields', + CustomFields => $CFs, + ARGSRef => \%ARGS +); + +ProcessAttachments(ARGSRef => \%ARGS); + +my $checks_failure = 0; + +my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS ); +$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process', + self => $gnupg_widget, + QueueObj => $QueueObj, +); + + +if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) { + my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check', + self => $gnupg_widget, + Operation => 'Create', + QueueObj => $QueueObj, + ); + $checks_failure = 1 unless $status; +} + +# check email addresses for RT's +{ + foreach my $field ( qw(Requestors Cc AdminCc) ) { + my $value = $ARGS{ $field }; + next unless defined $value && length $value; + + my @emails = Email::Address->parse( $value ); + foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) { + push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) ); + $checks_failure = 1; + $email = undef; + } + $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails; + } +} + +my $skip_create = 0; +$m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, + checks_failure => $checks_failure, results => \@results ); + +$m->comp( '/Articles/Elements/CheckSkipCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, + checks_failure => $checks_failure, results => \@results ); + +if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket? + if ( $ValidCFs && !$checks_failure && !$skip_create ) { +# CREATE THE TICKET. +# For some reason it's done by a Mason component named "Display.html" +# and the call is buried in obscure error-handling stuff. +# This comment exists to make it more visually obvious. +# ************************************************************ + + $m->comp('Display.html', %ARGS); + +# ************************************************************ +# Execution should not continue here. Display.html calls +# Redirect() which does an $m->abort. We only get here if the +# code dies before then, hence "$@". + $RT::Logger->crit("After display call; error is $@"); + $m->abort(); + } + elsif ( !$ValidCFs ) { + # Invalid CFs + while (my $CF = $CFs->Next) { + my $msg = $m->notes('InvalidField-' . $CF->Id) or next; + push @results, $CF->Name . ': ' . $msg; + } + } +} +PageMenu->child( basics => raw_html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Basics') . q[</a>]); +PageMenu->child( details => raw_html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Details') . q[</a>]); +</%INIT> + +<%ARGS> +$DependsOn => undef +$DependedOnBy => undef +$MemberOf => undef +$QuoteTransaction => undef +$CloneTicket => undef +</%ARGS> |