diff options
Diffstat (limited to 'rt/share/html/SelfService')
| -rwxr-xr-x | rt/share/html/SelfService/Attachment/dhandler | 51 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Closed.html | 60 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Create.html | 149 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/CreateTicketInQueue.html | 63 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Display.html | 233 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Elements/GotoTicket | 50 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Elements/Header | 49 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Elements/MyRequests | 87 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Elements/Tabs | 113 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Error.html | 71 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Prefs.html | 92 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/Update.html | 133 | ||||
| -rwxr-xr-x | rt/share/html/SelfService/index.html | 57 |
13 files changed, 1208 insertions, 0 deletions
diff --git a/rt/share/html/SelfService/Attachment/dhandler b/rt/share/html/SelfService/Attachment/dhandler new file mode 100755 index 0000000..b94ea21 --- /dev/null +++ b/rt/share/html/SelfService/Attachment/dhandler @@ -0,0 +1,51 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<%init> +$m->comp('/Ticket/Attachment/dhandler', %ARGS); +$m->abort; +</%init> diff --git a/rt/share/html/SelfService/Closed.html b/rt/share/html/SelfService/Closed.html new file mode 100755 index 0000000..16eed47 --- /dev/null +++ b/rt/share/html/SelfService/Closed.html @@ -0,0 +1,60 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /SelfService/Elements/Header, Title => loc('Closed tickets') &> + +<& /SelfService/Elements/MyRequests, + %ARGS, + status => ['rejected', 'resolved'], + friendly_status => loc('closed'), + BaseURL => RT->Config->Get('WebPath') ."/SelfService/Closed.html?", + Page => $Page, +&> + +<%ARGS> +$Page => 1 +</%ARGS> diff --git a/rt/share/html/SelfService/Create.html b/rt/share/html/SelfService/Create.html new file mode 100755 index 0000000..25ae721 --- /dev/null +++ b/rt/share/html/SelfService/Create.html @@ -0,0 +1,149 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& Elements/Header, Title => loc("Create a ticket") &> + +<& /Elements/ListActions, actions => \@results &> +<form action="Create.html" method="post" enctype="multipart/form-data"> +<input type="hidden" class="hidden" name="id" value="new" /> + +<table> +<tr> +<td class="label"> +<&|/l&>Queue</&>: +</td> +<td class="value"> + <input type="hidden" class="hidden" name="Queue" value="<%$queue_obj->id || ''%>" /> + <strong><%$queue_obj->Name || ''%></strong> (<%$queue_obj->Description || ''%>) +</td> +</tr> +<% $m->callback( CallbackName => 'AfterQueue', %ARGS, QueueObj => $queue_obj ) %> +<tr> +<td class="label"> +<&|/l&>Requestors</&>: +</td> +<td class="value"> +<& /Elements/EmailInput, Name => 'Requestors', Size => '20', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> +</td> +</tr> +<tr> +<td class="label"> +<&|/l&>Cc</&>: +</td> +<td class="value"> +<& /Elements/EmailInput, Name => 'Cc', Size => '20', Default => $ARGS{Cc} || '' &> +</td> +</tr> +<tr> +<td class="label"> +<&|/l&>Subject</&>: +</td> +<td class="value"> +<input name="Subject" size="60" maxsize="200" value="<%$ARGS{Subject} || ''%>" /> +</td> +</tr> +<tr> + <td colspan="2"> + <& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $queue_obj &> + </td> +</tr> +<tr> +<td class="label"> +%# FIXME: if failed customfields validation, attachement needs to be choosen +%# again by user. +<&|/l&>Attach file</&>: +</td> +<td class="value"> +<input name="Attach" type="file" /> +</td> +</tr> +</table> +<table width="100%"> +<tr> +<td colspan="2"> +<&|/l&>Describe the issue below</&>:<br /> +<& /Elements/MessageBox, Default => $ARGS{Content} || '' &> +</td> +</tr> +</table> +<& /Elements/Submit, Label => loc("Create ticket")&> + + +</form> +<%args> +$Queue => undef +</%args> +<%init> +my @results; +my $queue_obj = RT::Queue->new($session{'CurrentUser'}); +$queue_obj->Load($Queue); +my $CFs = $queue_obj->TicketCustomFields(); +my $ValidCFs = $m->comp( + '/Elements/ValidateCustomFields', + CustomFields => $CFs, + ARGSRef => \%ARGS +); + +my $skip_create = 0; +$m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, results => \@results ); + +if ( defined($ARGS{'id'}) and $ARGS{'id'} eq 'new' ) { # new ticket? + if ( $ValidCFs && !$skip_create ) { + $m->comp('Display.html', %ARGS); + $RT::Logger->crit("After display call; error is $@"); + $m->abort(); + } + elsif ( !$ValidCFs ) { + # Invalid CFs + while (my $CF = $CFs->Next) { + my $msg = $m->notes('InvalidField-' . $CF->Id) or next; + push @results, $CF->Name . ': ' . $msg; + } + } +} + +</%init> diff --git a/rt/share/html/SelfService/CreateTicketInQueue.html b/rt/share/html/SelfService/CreateTicketInQueue.html new file mode 100755 index 0000000..4fa7b7d --- /dev/null +++ b/rt/share/html/SelfService/CreateTicketInQueue.html @@ -0,0 +1,63 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& Elements/Header, Title => loc("Create a ticket") &> + +<h1><&|/l&>Select a queue for your new ticket</&></h1> + +<dl> +% while (my $queue = $queues->Next) { +% next unless $queue->CurrentUserHasRight('CreateTicket'); + +<dt><a href="<%RT->Config->Get('WebPath')%>/SelfService/Create.html?Queue=<%$queue->id%>"><%$queue->Name%></a></dt> +<dd><%$queue->Description%></dd> +% } +</dl> +<%init> +my $queues = RT::Queues->new($session{'CurrentUser'}); +$queues->UnLimit; +</%init> diff --git a/rt/share/html/SelfService/Display.html b/rt/share/html/SelfService/Display.html new file mode 100755 index 0000000..e1671db --- /dev/null +++ b/rt/share/html/SelfService/Display.html @@ -0,0 +1,233 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &> + +% $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket ); + +<& /Elements/ListActions, actions => \@results &> + + <table width="100%" class="ticketsummary" > + <tr> + <td valign="top" width="50%" class="boxcontainer"> + <&| /Widgets/TitleBox, title => loc('The Basics'), + title_class=> 'inverse', + color => "#993333" &> + <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &> + <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &> + </&> +</td> + <td valign="top" width="50%" class="boxcontainer"> + <&| /Widgets/TitleBox, title => loc("Dates"), + title_class=> 'inverse', + color => "#663366" &> + <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &> + </&> +</td> +</tr> +</table> + + + +%#!!pape: selfservice_find_attachments.patch {{ +<& /Ticket/Elements/ShowHistory, + Ticket => $Ticket, + URIFile => "Display.html", + ShowHeaders => $ARGS{'ShowHeaders'}, + DownloadableHeaders => 0, + AttachPath => "Attachment", + Attachments => $attachments, + UpdatePath => "Update.html" +&> +%#!!pape: selfservice_find_attachments.patch }} + + + +<%INIT> + +my ( $field, @results ); + +$m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' ); + +# {{{ Load the ticket +#If we get handed two ids, mason will make them an array. bleck. +# We want teh first one. Just because there's no other sensible way +# to deal +my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id); + +my $Ticket = new RT::Ticket( $session{'CurrentUser'} ); + +# store the uploaded attachment in session +if ( $ARGS{'Attach'} ) { # attachment? + $session{'Attachments'} = {} unless defined $session{'Attachments'}; + + my $attachment = MakeMIMEEntity( + AttachmentFieldName => 'Attach' + ); + + my $file_path = Encode::decode_utf8("$ARGS{'Attach'}"); + $session{'Attachments'} = { + %{ $session{'Attachments'} || {} }, + $file_path => $attachment, + }; +} + +if ( defined ($id[0]) && $id[0] eq 'new' ) { + + # {{{ Create a new ticket + + my $Queue = new RT::Queue( $session{'CurrentUser'} ); + unless ( $Queue->Load( $ARGS{'Queue'} ) ) { + $m->comp( 'Error.html', Why => loc('Queue not found') ); + $m->abort; + } + + unless ( $Queue->CurrentUserHasRight('CreateTicket') ) { + $m->comp( 'Error.html', + Why => + loc('You have no permission to create tickets in that queue.') ); + $m->abort; + } + + + ( $Ticket, @results ) = + CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' ); + + unless ( $Ticket->id ) { + $m->comp( 'Error.html', Why => join( "\n", @results )); + $m->abort(); + } + + # }}} + + # delete temporary storage entry to make WebUI clean + unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { + delete $session{'Attachments'}; + } + + # }}} + } + else { + unless ( $Ticket->Load( $id[0] ) ) { + $m->comp( 'Error.html', + Why => loc( "Couldn't load ticket '[_1]'", $id ) ); + $m->abort(); + } + + my ( $code, $msg ); + + + if ( + $session{'Attachments'} + || ( defined $ARGS{'UpdateContent'} + && $ARGS{'UpdateContent'} ne '' + && $ARGS{'UpdateContent'} ne "-- \n" + . $session{'CurrentUser'}->UserObj->Signature ) + ) + { + $ARGS{UpdateAttachments} = $session{'Attachments'}; + } + push @results, ProcessUpdateMessage( + ARGSRef => \%ARGS, + TicketObj => $Ticket + ); + delete $session{'Attachments'}; + + # delete temporary storage entry to make WebUI clean + unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { + delete $session{'Attachments'}; + } + + my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS); + push (@results, @cfupdates); + + # }}} + + #Update the status + if ( ( defined $ARGS{'Status'} ) + and $ARGS{'Status'} + and ( $ARGS{'Status'} ne $Ticket->Status ) ) + { + ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} ); + push @results, "$msg"; + } + # }}} + + + } + + # This code does automatic redirection if any updates happen. + + unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) { + $m->comp( 'Error.html', + Why => loc("No permission to display that ticket") ); + # XXX: Why abort? then we loose footer //ruz + $m->abort(); + } + + if (@results) { + # We've done something, so we need to clear the decks to avoid + # resubmission on refresh. + # But we need to store Actions somewhere too, so we don't lose them. + my $key = Digest::MD5::md5_hex(rand(1024)); + push @{ $session{"Actions"}->{$key} ||= [] }, @results; + $session{'i'}++; + RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key); + } + + my $Transactions = $Ticket->Transactions; + + my $attachments = + $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket ); + + $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS); +</%INIT> + + +<%ARGS> +$id => undef +</%ARGS> diff --git a/rt/share/html/SelfService/Elements/GotoTicket b/rt/share/html/SelfService/Elements/GotoTicket new file mode 100755 index 0000000..8c54bd6 --- /dev/null +++ b/rt/share/html/SelfService/Elements/GotoTicket @@ -0,0 +1,50 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<form action="<% RT->Config->Get('WebPath') %>/SelfService/Display.html" method="get" id="GotoTicket"> +<input type="submit" class="button" value="<&|/l&>Goto ticket</&>" /> <input size="4" name="id" /> +</form> diff --git a/rt/share/html/SelfService/Elements/Header b/rt/share/html/SelfService/Elements/Header new file mode 100755 index 0000000..67f5bad --- /dev/null +++ b/rt/share/html/SelfService/Elements/Header @@ -0,0 +1,49 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /Elements/Header, %ARGS, Prefs => '/SelfService/Prefs.html' &> +<& /SelfService/Elements/Tabs, %ARGS &> diff --git a/rt/share/html/SelfService/Elements/MyRequests b/rt/share/html/SelfService/Elements/MyRequests new file mode 100755 index 0000000..9eed22b --- /dev/null +++ b/rt/share/html/SelfService/Elements/MyRequests @@ -0,0 +1,87 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<&| /Widgets/TitleBox, title => $title &> +<& /Elements/CollectionList, Title => $title, + Format => $Format, + Query => $Query, + Order => @Order, + OrderBy => @OrderBy, + BaseURL => $BaseURL, + GenericQueryArgs => $GenericQueryArgs, + AllowSorting => $AllowSorting, + Class => 'RT::Tickets', + Rows => $Rows, + Page => $Page &> +</&> + +<%INIT> +my $id = $session{'CurrentUser'}->id; +my $Query = "( " + . join( ' OR ', map "$_.id = $id", @roles ) + . ")"; +if ( @status ) { + $Query .= " AND ( " + . join( ' OR ', map "Status = '$_'", @status ) + . " )"; +} +my $Format = RT->Config->Get('DefaultSelfServiceSearchResultFormat'); + +</%INIT> +<%ARGS> +$friendly_status => loc('open') +$title => loc("My [_1] tickets", $friendly_status) +@roles => ('Watcher') +@status => RT::Queue->ActiveStatusArray() +$BaseURL => undef +$Page => 1 +$GenericQueryArgs => undef +$AllowSorting => 1 +@Order => ('ASC') +@OrderBy => ('Created') +$Rows => 50 +</%ARGS> diff --git a/rt/share/html/SelfService/Elements/Tabs b/rt/share/html/SelfService/Elements/Tabs new file mode 100755 index 0000000..ebc326a --- /dev/null +++ b/rt/share/html/SelfService/Elements/Tabs @@ -0,0 +1,113 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +% $m->callback( %ARGS, tabs => $tabs, actions => $actions ); +<& /Elements/PageLayout, + current_toptab => $current_toptab, + current_tab => $current_tab, + toptabs => $tabs, + topactions => $actions, + title => $Title +&> +<a name="skipnav" id="skipnav" accesskey="8"></a> +<%INIT> +my $queues = RT::Queues->new($session{'CurrentUser'}); +$queues->UnLimit; + +my $queue_count = 0; +my $queue_id = 1; + +while (my $queue = $queues->Next) { + next unless $queue->CurrentUserHasRight('CreateTicket'); + $queue_id = $queue->id; + $queue_count++; + last if ($queue_count > 1); +} + +if ($Title) { +$Title = loc("RT Self Service") . " / " . $Title; +} else { +$Title = loc("RT Self Service"); + +} +my ($tab); +my $tabs = { A => { title => loc('Open tickets'), + path => 'SelfService/', + }, + B => { title => loc('Closed tickets'), + path => 'SelfService/Closed.html', + }, + }; + +if ($queue_count > 1) { + $tabs->{C} = { title => loc('New ticket'), + path => 'SelfService/CreateTicketInQueue.html' + }; +} else { + $tabs->{C} = { title => loc('New ticket'), + path => 'SelfService/Create.html?Queue=' . $queue_id + }; +} + +if ($session{'CurrentUser'}->HasRight( Right => 'ModifySelf', + Object => $RT::System )) { + $tabs->{Z} = { title => loc('Preferences'), + path => 'SelfService/Prefs.html' + }; +} + +my $actions = { + B => { html => $m->scomp('GotoTicket') + } + }; +</%INIT> +<%ARGS> +$Title => undef +$current_toptab => undef +$current_tab => undef +</%ARGS> + diff --git a/rt/share/html/SelfService/Error.html b/rt/share/html/SelfService/Error.html new file mode 100755 index 0000000..9c81ebb --- /dev/null +++ b/rt/share/html/SelfService/Error.html @@ -0,0 +1,71 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /SelfService/Elements/Header, Title => loc('Error') &> +<h2 class="title"><%loc('Error')%></h2> +<&| /Widgets/TitleBox, title => $Title &> +<%$Why%> +<br /> +<font size="-1"> +<%$Details%> +</font> +</&> +</body> +</html> + + +<%args> +$Code => undef +$Details => undef +$Title => loc("RT Error") +$Why => loc("the calling component did not specify why") +</%args> + +<%INIT> +$Details ||= "No details"; +$RT::Logger->error("WebRT: $Why ($Details)"); +</%INIT> diff --git a/rt/share/html/SelfService/Prefs.html b/rt/share/html/SelfService/Prefs.html new file mode 100755 index 0000000..dabab79 --- /dev/null +++ b/rt/share/html/SelfService/Prefs.html @@ -0,0 +1,92 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /SelfService/Elements/Header, Title => loc('Preferences') &> + +<& /Elements/ListActions, actions => \@results &> +<form method="post"> + +% unless (RT->Config->Get('WebExternalAuth') and !RT->Config->Get('WebFallbackToInternalAuth')) { +<&| /Widgets/TitleBox, title => loc('Change password') &> +<&|/l&>New password</&>: <input type="password" name="NewPass1" size="16" autocomplete="off" /> +<&|/l&>Confirm</&>: <input type="password" name="NewPass2" size="16" autocomplete="off" /> +</&> +<br /> +% } +<& /Elements/Submit, Label => loc('Save Changes') &> + </form> + + +<%INIT> +my @results; + +if ($NewPass1) { + if ($NewPass1 ne $NewPass2) { + push (@results, "Passwords did not match."); + } + else { + my ($val, $msg)=$session{'CurrentUser'}->UserObj->SetPassword($NewPass1); + push (@results, "Password: ".$msg); + } +} +if ($Signature) { + $Signature =~ s/(\r\n|\r)/\n/g; + if ($Signature ne $session{'CurrentUser'}->UserObj->Signature) { + my ($val, $msg)=$session{'CurrentUser'}->UserObj->SetSignature($Signature); + push (@results, "Signature: ".$msg); + } +} +#A hack to make sure that session gets rewritten. + +$session{'i'}++; +</%INIT> + +<%ARGS> +$Signature => undef +$NewPass1 => undef +$NewPass2 => undef +</%ARGS> diff --git a/rt/share/html/SelfService/Update.html b/rt/share/html/SelfService/Update.html new file mode 100755 index 0000000..eb798d3 --- /dev/null +++ b/rt/share/html/SelfService/Update.html @@ -0,0 +1,133 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /SelfService/Elements/Header, + Title =>loc('Update ticket #[_1]', $Ticket->id) +&> + +% $m->callback(CallbackName => 'BeforeForm', %ARGS, ARGSRef => \%ARGS, Ticket => $Ticket ); + +<form action="Display.html" method="post" enctype="multipart/form-data"> +<input type="hidden" class="hidden" name="UpdateType" value="response" /> +<input type="hidden" class="hidden" name="id" value="<%$Ticket->Id%>" /> +<table> + <tr> + <td class="label"> + <&|/l&>Status</&> + </td> + <td class="value"> + <& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($Ticket->Status)), Default => $ARGS{'Status'} || ($Ticket->Status eq $DefaultStatus ? undef : $DefaultStatus)&> + </td> + </tr> + <tr> + <td class="label"> + <&|/l&>Subject</&> + </td> + <td class="value"> + <input name="UpdateSubject" size="60" value="<% $Ticket->Subject %>" /> + </td> + + </tr> +% if (exists $session{'Attachments'}) { +<tr> + <td class="label"> + <&|/l&>Attached file</&> + </td> + <td colspan="5" class="value"> + <&|/l&>Check box to delete</&><br /> +% foreach my $attach_name (keys %{$session{'Attachments'}}) { + <input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br /> +% } # end of foreach + </td> +</tr> +% } # end of if +<tr> + <td class="label"> + <&|/l&>Attach</&> + </td> + <td class="value"> + <input name="Attach" type="file" /> + <input type="hidden" class="hidden" name="UpdateAttach" value="1" /> + </td> + </tr> +</table> +<& /Ticket/Elements/EditCustomFields, TicketObj => $Ticket &> +<& /Elements/MessageBox, + Name => "UpdateContent", + QuoteTransaction => $ARGS{QuoteTransaction} + &> + <br /> + + +<& /Elements/Submit &> + </form> + + + +<%INIT> + +my $Ticket = LoadTicket($id); + +$m->callback( Ticket => $Ticket, ARGSRef => \%ARGS, CallbackName => 'Initial' ); + +my $title = loc( "Update ticket #[_1]", $Ticket->id ); + +$DefaultStatus = $ARGS{Status} || $Ticket->Status() unless ($DefaultStatus); + + +Abort( loc("No permission to view update ticket") ) + unless ( $Ticket->CurrentUserHasRight('ReplyToTicket') + or $Ticket->CurrentUserHasRight('ModifyTicket') ); + +$m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS); +</%INIT> + +<%ARGS> +$id => undef +$Action => undef +$DefaultStatus => undef +</%ARGS> diff --git a/rt/share/html/SelfService/index.html b/rt/share/html/SelfService/index.html new file mode 100755 index 0000000..fd1927a --- /dev/null +++ b/rt/share/html/SelfService/index.html @@ -0,0 +1,57 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /SelfService/Elements/Header, Title => loc('Open tickets') &> +<& /SelfService/Elements/MyRequests, + %ARGS, + BaseURL => RT->Config->Get('WebPath') ."/SelfService/?", + Page => $Page, +&> + +<%ARGS> +$Page => 1 +</%ARGS> |