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-# BEGIN BPS TAGGED BLOCK {{{
-#
-# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-# 02110-1301 or visit their web page on the internet at
-# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-#
-#
-# CONTRIBUTION SUBMISSION POLICY:
-#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
-#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
-
-# {{{ Front Material
-
-=head1 SYNOPSIS
-
- use RT::Ticket;
- my $ticket = new RT::Ticket($CurrentUser);
- $ticket->Load($ticket_id);
-
-=head1 DESCRIPTION
-
-This module lets you manipulate RT\'s ticket object.
-
-
-=head1 METHODS
-
-
-=cut
-
-
-package RT::Ticket;
-
-use strict;
-no warnings qw(redefine);
-
-use RT::Queue;
-use RT::User;
-use RT::Record;
-use RT::Links;
-use RT::Date;
-use RT::CustomFields;
-use RT::Tickets;
-use RT::Transactions;
-use RT::Reminders;
-use RT::URI::fsck_com_rt;
-use RT::URI;
-use MIME::Entity;
-
-
-# {{{ LINKTYPEMAP
-# A helper table for links mapping to make it easier
-# to build and parse links between tickets
-
-our %LINKTYPEMAP = (
- MemberOf => { Type => 'MemberOf',
- Mode => 'Target', },
- Parents => { Type => 'MemberOf',
- Mode => 'Target', },
- Members => { Type => 'MemberOf',
- Mode => 'Base', },
- Children => { Type => 'MemberOf',
- Mode => 'Base', },
- HasMember => { Type => 'MemberOf',
- Mode => 'Base', },
- RefersTo => { Type => 'RefersTo',
- Mode => 'Target', },
- ReferredToBy => { Type => 'RefersTo',
- Mode => 'Base', },
- DependsOn => { Type => 'DependsOn',
- Mode => 'Target', },
- DependedOnBy => { Type => 'DependsOn',
- Mode => 'Base', },
- MergedInto => { Type => 'MergedInto',
- Mode => 'Target', },
-
-);
-
-# }}}
-
-# {{{ LINKDIRMAP
-# A helper table for links mapping to make it easier
-# to build and parse links between tickets
-
-our %LINKDIRMAP = (
- MemberOf => { Base => 'MemberOf',
- Target => 'HasMember', },
- RefersTo => { Base => 'RefersTo',
- Target => 'ReferredToBy', },
- DependsOn => { Base => 'DependsOn',
- Target => 'DependedOnBy', },
- MergedInto => { Base => 'MergedInto',
- Target => 'MergedInto', },
-
-);
-
-# }}}
-
-sub LINKTYPEMAP { return \%LINKTYPEMAP }
-sub LINKDIRMAP { return \%LINKDIRMAP }
-
-our %MERGE_CACHE = (
- effective => {},
- merged => {},
-);
-
-# {{{ sub Load
-
-=head2 Load
-
-Takes a single argument. This can be a ticket id, ticket alias or
-local ticket uri. If the ticket can't be loaded, returns undef.
-Otherwise, returns the ticket id.
-
-=cut
-
-sub Load {
- my $self = shift;
- my $id = shift;
- $id = '' unless defined $id;
-
- # TODO: modify this routine to look at EffectiveId and
- # do the recursive load thing. be careful to cache all
- # the interim tickets we try so we don't loop forever.
-
- # FIXME: there is no TicketBaseURI option in config
- my $base_uri = RT->Config->Get('TicketBaseURI') || '';
- #If it's a local URI, turn it into a ticket id
- if ( $base_uri && $id =~ /^$base_uri(\d+)$/ ) {
- $id = $1;
- }
-
- unless ( $id =~ /^\d+$/ ) {
- $RT::Logger->debug("Tried to load a bogus ticket id: '$id'");
- return (undef);
- }
-
- $id = $MERGE_CACHE{'effective'}{ $id }
- if $MERGE_CACHE{'effective'}{ $id };
-
- my ($ticketid, $msg) = $self->LoadById( $id );
- unless ( $self->Id ) {
- $RT::Logger->debug("$self tried to load a bogus ticket: $id");
- return (undef);
- }
-
- #If we're merged, resolve the merge.
- if ( $self->EffectiveId && $self->EffectiveId != $self->Id ) {
- $RT::Logger->debug(
- "We found a merged ticket. "
- . $self->id ."/". $self->EffectiveId
- );
- my $real_id = $self->Load( $self->EffectiveId );
- $MERGE_CACHE{'effective'}{ $id } = $real_id;
- return $real_id;
- }
-
- #Ok. we're loaded. lets get outa here.
- return $self->Id;
-}
-
-# }}}
-
-# {{{ sub Create
-
-=head2 Create (ARGS)
-
-Arguments: ARGS is a hash of named parameters. Valid parameters are:
-
- id
- Queue - Either a Queue object or a Queue Name
- Requestor - A reference to a list of email addresses or RT user Names
- Cc - A reference to a list of email addresses or Names
- AdminCc - A reference to a list of email addresses or Names
- SquelchMailTo - A reference to a list of email addresses -
- who should this ticket not mail
- Type -- The ticket\'s type. ignore this for now
- Owner -- This ticket\'s owner. either an RT::User object or this user\'s id
- Subject -- A string describing the subject of the ticket
- Priority -- an integer from 0 to 99
- InitialPriority -- an integer from 0 to 99
- FinalPriority -- an integer from 0 to 99
- Status -- any valid status (Defined in RT::Queue)
- TimeEstimated -- an integer. estimated time for this task in minutes
- TimeWorked -- an integer. time worked so far in minutes
- TimeLeft -- an integer. time remaining in minutes
- Starts -- an ISO date describing the ticket\'s start date and time in GMT
- Due -- an ISO date describing the ticket\'s due date and time in GMT
- MIMEObj -- a MIME::Entity object with the content of the initial ticket request.
- CustomField-<n> -- a scalar or array of values for the customfield with the id <n>
-
-Ticket links can be set up during create by passing the link type as a hask key and
-the ticket id to be linked to as a value (or a URI when linking to other objects).
-Multiple links of the same type can be created by passing an array ref. For example:
-
- Parent => 45,
- DependsOn => [ 15, 22 ],
- RefersTo => 'http://www.bestpractical.com',
-
-Supported link types are C<MemberOf>, C<HasMember>, C<RefersTo>, C<ReferredToBy>,
-C<DependsOn> and C<DependedOnBy>. Also, C<Parents> is alias for C<MemberOf> and
-C<Members> and C<Children> are aliases for C<HasMember>.
-
-Returns: TICKETID, Transaction Object, Error Message
-
-
-=cut
-
-sub Create {
- my $self = shift;
-
- my %args = (
- id => undef,
- EffectiveId => undef,
- Queue => undef,
- Requestor => undef,
- Cc => undef,
- AdminCc => undef,
- SquelchMailTo => undef,
- Type => 'ticket',
- Owner => undef,
- Subject => '',
- InitialPriority => undef,
- FinalPriority => undef,
- Priority => undef,
- Status => 'new',
- TimeWorked => "0",
- TimeLeft => 0,
- TimeEstimated => 0,
- Due => undef,
- Starts => undef,
- Started => undef,
- Resolved => undef,
- MIMEObj => undef,
- _RecordTransaction => 1,
- DryRun => 0,
- @_
- );
-
- my ($ErrStr, @non_fatal_errors);
-
- my $QueueObj = RT::Queue->new( $RT::SystemUser );
- if ( ref $args{'Queue'} eq 'RT::Queue' ) {
- $QueueObj->Load( $args{'Queue'}->Id );
- }
- elsif ( $args{'Queue'} ) {
- $QueueObj->Load( $args{'Queue'} );
- }
- else {
- $RT::Logger->debug("'". ( $args{'Queue'} ||''). "' not a recognised queue object." );
- }
-
- #Can't create a ticket without a queue.
- unless ( $QueueObj->Id ) {
- $RT::Logger->debug("$self No queue given for ticket creation.");
- return ( 0, 0, $self->loc('Could not create ticket. Queue not set') );
- }
-
-
- #Now that we have a queue, Check the ACLS
- unless (
- $self->CurrentUser->HasRight(
- Right => 'CreateTicket',
- Object => $QueueObj
- )
- )
- {
- return (
- 0, 0,
- $self->loc( "No permission to create tickets in the queue '[_1]'", $QueueObj->Name));
- }
-
- unless ( $QueueObj->IsValidStatus( $args{'Status'} ) ) {
- return ( 0, 0, $self->loc('Invalid value for status') );
- }
-
- #Since we have a queue, we can set queue defaults
-
- #Initial Priority
- # If there's no queue default initial priority and it's not set, set it to 0
- $args{'InitialPriority'} = $QueueObj->InitialPriority || 0
- unless defined $args{'InitialPriority'};
-
- #Final priority
- # If there's no queue default final priority and it's not set, set it to 0
- $args{'FinalPriority'} = $QueueObj->FinalPriority || 0
- unless defined $args{'FinalPriority'};
-
- # Priority may have changed from InitialPriority, for the case
- # where we're importing tickets (eg, from an older RT version.)
- $args{'Priority'} = $args{'InitialPriority'}
- unless defined $args{'Priority'};
-
- # {{{ Dates
- #TODO we should see what sort of due date we're getting, rather +
- # than assuming it's in ISO format.
-
- #Set the due date. if we didn't get fed one, use the queue default due in
- my $Due = new RT::Date( $self->CurrentUser );
- if ( defined $args{'Due'} ) {
- $Due->Set( Format => 'ISO', Value => $args{'Due'} );
- }
- elsif ( my $due_in = $QueueObj->DefaultDueIn ) {
- $Due->SetToNow;
- $Due->AddDays( $due_in );
- }
-
- my $Starts = new RT::Date( $self->CurrentUser );
- if ( defined $args{'Starts'} ) {
- $Starts->Set( Format => 'ISO', Value => $args{'Starts'} );
- }
-
- my $Started = new RT::Date( $self->CurrentUser );
- if ( defined $args{'Started'} ) {
- $Started->Set( Format => 'ISO', Value => $args{'Started'} );
- }
- elsif ( $args{'Status'} ne 'new' ) {
- $Started->SetToNow;
- }
-
- my $Resolved = new RT::Date( $self->CurrentUser );
- if ( defined $args{'Resolved'} ) {
- $Resolved->Set( Format => 'ISO', Value => $args{'Resolved'} );
- }
-
- #If the status is an inactive status, set the resolved date
- elsif ( $QueueObj->IsInactiveStatus( $args{'Status'} ) )
- {
- $RT::Logger->debug( "Got a ". $args{'Status'}
- ."(inactive) ticket with undefined resolved date. Setting to now."
- );
- $Resolved->SetToNow;
- }
-
- # }}}
-
- # {{{ Dealing with time fields
-
- $args{'TimeEstimated'} = 0 unless defined $args{'TimeEstimated'};
- $args{'TimeWorked'} = 0 unless defined $args{'TimeWorked'};
- $args{'TimeLeft'} = 0 unless defined $args{'TimeLeft'};
-
- # }}}
-
- # {{{ Deal with setting the owner
-
- my $Owner;
- if ( ref( $args{'Owner'} ) eq 'RT::User' ) {
- if ( $args{'Owner'}->id ) {
- $Owner = $args{'Owner'};
- } else {
- $RT::Logger->error('passed not loaded owner object');
- push @non_fatal_errors, $self->loc("Invalid owner object");
- $Owner = undef;
- }
- }
-
- #If we've been handed something else, try to load the user.
- elsif ( $args{'Owner'} ) {
- $Owner = RT::User->new( $self->CurrentUser );
- $Owner->Load( $args{'Owner'} );
- $Owner->LoadByEmail( $args{'Owner'} )
- unless $Owner->Id;
- unless ( $Owner->Id ) {
- push @non_fatal_errors,
- $self->loc("Owner could not be set.") . " "
- . $self->loc( "User '[_1]' could not be found.", $args{'Owner'} );
- $Owner = undef;
- }
- }
-
- #If we have a proposed owner and they don't have the right
- #to own a ticket, scream about it and make them not the owner
-
- my $DeferOwner;
- if ( $Owner && $Owner->Id != $RT::Nobody->Id
- && !$Owner->HasRight( Object => $QueueObj, Right => 'OwnTicket' ) )
- {
- $DeferOwner = $Owner;
- $Owner = undef;
- $RT::Logger->debug('going to deffer setting owner');
-
- }
-
- #If we haven't been handed a valid owner, make it nobody.
- unless ( defined($Owner) && $Owner->Id ) {
- $Owner = new RT::User( $self->CurrentUser );
- $Owner->Load( $RT::Nobody->Id );
- }
-
- # }}}
-
-# We attempt to load or create each of the people who might have a role for this ticket
-# _outside_ the transaction, so we don't get into ticket creation races
- foreach my $type ( "Cc", "AdminCc", "Requestor" ) {
- $args{ $type } = [ $args{ $type } ] unless ref $args{ $type };
- foreach my $watcher ( splice @{ $args{$type} } ) {
- next unless $watcher;
- if ( $watcher =~ /^\d+$/ ) {
- push @{ $args{$type} }, $watcher;
- } else {
- my @addresses = RT::EmailParser->ParseEmailAddress( $watcher );
- foreach my $address( @addresses ) {
- my $user = RT::User->new( $RT::SystemUser );
- my ($uid, $msg) = $user->LoadOrCreateByEmail( $address );
- unless ( $uid ) {
- push @non_fatal_errors,
- $self->loc("Couldn't load or create user: [_1]", $msg);
- } else {
- push @{ $args{$type} }, $user->id;
- }
- }
- }
- }
- }
-
- $RT::Handle->BeginTransaction();
-
- my %params = (
- Queue => $QueueObj->Id,
- Owner => $Owner->Id,
- Subject => $args{'Subject'},
- InitialPriority => $args{'InitialPriority'},
- FinalPriority => $args{'FinalPriority'},
- Priority => $args{'Priority'},
- Status => $args{'Status'},
- TimeWorked => $args{'TimeWorked'},
- TimeEstimated => $args{'TimeEstimated'},
- TimeLeft => $args{'TimeLeft'},
- Type => $args{'Type'},
- Starts => $Starts->ISO,
- Started => $Started->ISO,
- Resolved => $Resolved->ISO,
- Due => $Due->ISO
- );
-
-# Parameters passed in during an import that we probably don't want to touch, otherwise
- foreach my $attr qw(id Creator Created LastUpdated LastUpdatedBy) {
- $params{$attr} = $args{$attr} if $args{$attr};
- }
-
- # Delete null integer parameters
- foreach my $attr
- qw(TimeWorked TimeLeft TimeEstimated InitialPriority FinalPriority)
- {
- delete $params{$attr}
- unless ( exists $params{$attr} && $params{$attr} );
- }
-
- # Delete the time worked if we're counting it in the transaction
- delete $params{'TimeWorked'} if $args{'_RecordTransaction'};
-
- my ($id,$ticket_message) = $self->SUPER::Create( %params );
- unless ($id) {
- $RT::Logger->crit( "Couldn't create a ticket: " . $ticket_message );
- $RT::Handle->Rollback();
- return ( 0, 0,
- $self->loc("Ticket could not be created due to an internal error")
- );
- }
-
- #Set the ticket's effective ID now that we've created it.
- my ( $val, $msg ) = $self->__Set(
- Field => 'EffectiveId',
- Value => ( $args{'EffectiveId'} || $id )
- );
- unless ( $val ) {
- $RT::Logger->crit("Couldn't set EffectiveId: $msg");
- $RT::Handle->Rollback;
- return ( 0, 0,
- $self->loc("Ticket could not be created due to an internal error")
- );
- }
-
- my $create_groups_ret = $self->_CreateTicketGroups();
- unless ($create_groups_ret) {
- $RT::Logger->crit( "Couldn't create ticket groups for ticket "
- . $self->Id
- . ". aborting Ticket creation." );
- $RT::Handle->Rollback();
- return ( 0, 0,
- $self->loc("Ticket could not be created due to an internal error")
- );
- }
-
- # Set the owner in the Groups table
- # We denormalize it into the Ticket table too because doing otherwise would
- # kill performance, bigtime. It gets kept in lockstep thanks to the magic of transactionalization
- $self->OwnerGroup->_AddMember(
- PrincipalId => $Owner->PrincipalId,
- InsideTransaction => 1
- ) unless $DeferOwner;
-
-
-
- # {{{ Deal with setting up watchers
-
- foreach my $type ( "Cc", "AdminCc", "Requestor" ) {
- # we know it's an array ref
- foreach my $watcher ( @{ $args{$type} } ) {
-
- # Note that we're using AddWatcher, rather than _AddWatcher, as we
- # actually _want_ that ACL check. Otherwise, random ticket creators
- # could make themselves adminccs and maybe get ticket rights. that would
- # be poor
- my $method = $type eq 'AdminCc'? 'AddWatcher': '_AddWatcher';
-
- my ($val, $msg) = $self->$method(
- Type => $type,
- PrincipalId => $watcher,
- Silent => 1,
- );
- push @non_fatal_errors, $self->loc("Couldn't set [_1] watcher: [_2]", $type, $msg)
- unless $val;
- }
- }
-
- if ($args{'SquelchMailTo'}) {
- my @squelch = ref( $args{'SquelchMailTo'} ) ? @{ $args{'SquelchMailTo'} }
- : $args{'SquelchMailTo'};
- $self->_SquelchMailTo( @squelch );
- }
-
-
- # }}}
-
- # {{{ Add all the custom fields
-
- foreach my $arg ( keys %args ) {
- next unless $arg =~ /^CustomField-(\d+)$/i;
- my $cfid = $1;
-
- foreach my $value (
- UNIVERSAL::isa( $args{$arg} => 'ARRAY' ) ? @{ $args{$arg} } : ( $args{$arg} ) )
- {
- next unless defined $value && length $value;
-
- # Allow passing in uploaded LargeContent etc by hash reference
- my ($status, $msg) = $self->_AddCustomFieldValue(
- (UNIVERSAL::isa( $value => 'HASH' )
- ? %$value
- : (Value => $value)
- ),
- Field => $cfid,
- RecordTransaction => 0,
- );
- push @non_fatal_errors, $msg unless $status;
- }
- }
-
- # }}}
-
- # {{{ Deal with setting up links
-
- # TODO: Adding link may fire scrips on other end and those scrips
- # could create transactions on this ticket before 'Create' transaction.
- #
- # We should implement different schema: record 'Create' transaction,
- # create links and only then fire create transaction's scrips.
- #
- # Ideal variant: add all links without firing scrips, record create
- # transaction and only then fire scrips on the other ends of links.
- #
- # //RUZ
-
- foreach my $type ( keys %LINKTYPEMAP ) {
- next unless ( defined $args{$type} );
- foreach my $link (
- ref( $args{$type} ) ? @{ $args{$type} } : ( $args{$type} ) )
- {
- # Check rights on the other end of the link if we must
- # then run _AddLink that doesn't check for ACLs
- if ( RT->Config->Get( 'StrictLinkACL' ) ) {
- my ($val, $msg, $obj) = $self->__GetTicketFromURI( URI => $link );
- unless ( $val ) {
- push @non_fatal_errors, $msg;
- next;
- }
- if ( $obj && !$obj->CurrentUserHasRight('ModifyTicket') ) {
- push @non_fatal_errors, $self->loc('Linking. Permission denied');
- next;
- }
- }
-
- #don't show transactions for reminders
- my $silent = ( !$args{'_RecordTransaction'}
- || $self->Type eq 'reminder'
- );
-
- my ( $wval, $wmsg ) = $self->_AddLink(
- Type => $LINKTYPEMAP{$type}->{'Type'},
- $LINKTYPEMAP{$type}->{'Mode'} => $link,
- Silent => $silent,
- 'Silent'. ( $LINKTYPEMAP{$type}->{'Mode'} eq 'Base'? 'Target': 'Base' )
- => 1,
- );
-
- push @non_fatal_errors, $wmsg unless ($wval);
- }
- }
-
- # }}}
-
- # {{{ Deal with auto-customer association
-
- #unless we already have (a) customer(s)...
- unless ( $self->Customers->Count ) {
-
- #first find any requestors with emails but *without* customer targets
- my @NoCust_Requestors =
- grep { $_->EmailAddress && ! $_->Customers->Count }
- @{ $self->_Requestors->UserMembersObj->ItemsArrayRef };
-
- for my $Requestor (@NoCust_Requestors) {
-
- #perhaps the stuff in here should be in a User method??
- my @Customers =
- &RT::URI::freeside::email_search( email=>$Requestor->EmailAddress );
-
- foreach my $custnum ( map $_->{'custnum'}, @Customers ) {
-
- ## false laziness w/RT/Interface/Web_Vendor.pm
- my @link = ( 'Type' => 'MemberOf',
- 'Target' => "freeside://freeside/cust_main/$custnum",
- );
-
- my( $val, $msg ) = $Requestor->_AddLink(@link);
- #XXX should do something with $msg# push @non_fatal_errors, $msg;
-
- }
-
- }
-
- #find any requestors with customer targets
-
- my %cust_target = ();
-
- my @Requestors =
- grep { $_->Customers->Count }
- @{ $self->_Requestors->UserMembersObj->ItemsArrayRef };
-
- foreach my $Requestor ( @Requestors ) {
- foreach my $cust_link ( @{ $Requestor->Customers->ItemsArrayRef } ) {
- $cust_target{ $cust_link->Target } = 1;
- }
- }
-
- #and then auto-associate this ticket with those customers
-
- foreach my $cust_target ( keys %cust_target ) {
-
- my @link = ( 'Type' => 'MemberOf',
- #'Target' => "freeside://freeside/cust_main/$custnum",
- 'Target' => $cust_target,
- );
-
- my( $val, $msg ) = $self->_AddLink(@link);
- push @non_fatal_errors, $msg;
-
- }
-
- }
-
- # }}}
-
- # Now that we've created the ticket and set up its metadata, we can actually go and check OwnTicket on the ticket itself.
- # This might be different than before in cases where extensions like RTIR are doing clever things with RT's ACL system
- if ( $DeferOwner ) {
- if (!$DeferOwner->HasRight( Object => $self, Right => 'OwnTicket')) {
-
- $RT::Logger->warning( "User " . $DeferOwner->Name . "(" . $DeferOwner->id
- . ") was proposed as a ticket owner but has no rights to own "
- . "tickets in " . $QueueObj->Name );
- push @non_fatal_errors, $self->loc(
- "Owner '[_1]' does not have rights to own this ticket.",
- $DeferOwner->Name
- );
- } else {
- $Owner = $DeferOwner;
- $self->__Set(Field => 'Owner', Value => $Owner->id);
- }
- $self->OwnerGroup->_AddMember(
- PrincipalId => $Owner->PrincipalId,
- InsideTransaction => 1
- );
- }
-
- #don't make a transaction or fire off any scrips for reminders either
- if ( $args{'_RecordTransaction'} && $self->Type ne 'reminder' ) {
-
- # {{{ Add a transaction for the create
- my ( $Trans, $Msg, $TransObj ) = $self->_NewTransaction(
- Type => "Create",
- TimeTaken => $args{'TimeWorked'},
- MIMEObj => $args{'MIMEObj'},
- CommitScrips => !$args{'DryRun'},
- );
-
- if ( $self->Id && $Trans ) {
-
- $TransObj->UpdateCustomFields(ARGSRef => \%args);
-
- $RT::Logger->info( "Ticket " . $self->Id . " created in queue '" . $QueueObj->Name . "' by " . $self->CurrentUser->Name );
- $ErrStr = $self->loc( "Ticket [_1] created in queue '[_2]'", $self->Id, $QueueObj->Name );
- $ErrStr = join( "\n", $ErrStr, @non_fatal_errors );
- }
- else {
- $RT::Handle->Rollback();
-
- $ErrStr = join( "\n", $ErrStr, @non_fatal_errors );
- $RT::Logger->error("Ticket couldn't be created: $ErrStr");
- return ( 0, 0, $self->loc( "Ticket could not be created due to an internal error"));
- }
-
- if ( $args{'DryRun'} ) {
- $RT::Handle->Rollback();
- return ($self->id, $TransObj, $ErrStr);
- }
- $RT::Handle->Commit();
- return ( $self->Id, $TransObj->Id, $ErrStr );
-
- # }}}
- }
- else {
-
- # Not going to record a transaction
- $RT::Handle->Commit();
- $ErrStr = $self->loc( "Ticket [_1] created in queue '[_2]'", $self->Id, $QueueObj->Name );
- $ErrStr = join( "\n", $ErrStr, @non_fatal_errors );
- return ( $self->Id, 0, $ErrStr );
-
- }
-}
-
-
-# }}}
-
-# {{{ _Parse822HeadersForAttributes Content
-
-=head2 _Parse822HeadersForAttributes Content
-
-Takes an RFC822 style message and parses its attributes into a hash.
-
-=cut
-
-sub _Parse822HeadersForAttributes {
- my $self = shift;
- my $content = shift;
- my %args;
-
- my @lines = ( split ( /\n/, $content ) );
- while ( defined( my $line = shift @lines ) ) {
- if ( $line =~ /^(.*?):(?:\s+(.*))?$/ ) {
- my $value = $2;
- my $tag = lc($1);
-
- $tag =~ s/-//g;
- if ( defined( $args{$tag} ) )
- { #if we're about to get a second value, make it an array
- $args{$tag} = [ $args{$tag} ];
- }
- if ( ref( $args{$tag} ) )
- { #If it's an array, we want to push the value
- push @{ $args{$tag} }, $value;
- }
- else { #if there's nothing there, just set the value
- $args{$tag} = $value;
- }
- } elsif ($line =~ /^$/) {
-
- #TODO: this won't work, since "" isn't of the form "foo:value"
-
- while ( defined( my $l = shift @lines ) ) {
- push @{ $args{'content'} }, $l;
- }
- }
-
- }
-
- foreach my $date qw(due starts started resolved) {
- my $dateobj = RT::Date->new($RT::SystemUser);
- if ( defined ($args{$date}) and $args{$date} =~ /^\d+$/ ) {
- $dateobj->Set( Format => 'unix', Value => $args{$date} );
- }
- else {
- $dateobj->Set( Format => 'unknown', Value => $args{$date} );
- }
- $args{$date} = $dateobj->ISO;
- }
- $args{'mimeobj'} = MIME::Entity->new();
- $args{'mimeobj'}->build(
- Type => ( $args{'contenttype'} || 'text/plain' ),
- Data => ($args{'content'} || '')
- );
-
- return (%args);
-}
-
-# }}}
-
-# {{{ sub Import
-
-=head2 Import PARAMHASH
-
-Import a ticket.
-Doesn\'t create a transaction.
-Doesn\'t supply queue defaults, etc.
-
-Returns: TICKETID
-
-=cut
-
-sub Import {
- my $self = shift;
- my ( $ErrStr, $QueueObj, $Owner );
-
- my %args = (
- id => undef,
- EffectiveId => undef,
- Queue => undef,
- Requestor => undef,
- Type => 'ticket',
- Owner => $RT::Nobody->Id,
- Subject => '[no subject]',
- InitialPriority => undef,
- FinalPriority => undef,
- Status => 'new',
- TimeWorked => "0",
- Due => undef,
- Created => undef,
- Updated => undef,
- Resolved => undef,
- Told => undef,
- @_
- );
-
- if ( ( defined( $args{'Queue'} ) ) && ( !ref( $args{'Queue'} ) ) ) {
- $QueueObj = RT::Queue->new($RT::SystemUser);
- $QueueObj->Load( $args{'Queue'} );
-
- #TODO error check this and return 0 if it\'s not loading properly +++
- }
- elsif ( ref( $args{'Queue'} ) eq 'RT::Queue' ) {
- $QueueObj = RT::Queue->new($RT::SystemUser);
- $QueueObj->Load( $args{'Queue'}->Id );
- }
- else {
- $RT::Logger->debug(
- "$self " . $args{'Queue'} . " not a recognised queue object." );
- }
-
- #Can't create a ticket without a queue.
- unless ( defined($QueueObj) and $QueueObj->Id ) {
- $RT::Logger->debug("$self No queue given for ticket creation.");
- return ( 0, $self->loc('Could not create ticket. Queue not set') );
- }
-
- #Now that we have a queue, Check the ACLS
- unless (
- $self->CurrentUser->HasRight(
- Right => 'CreateTicket',
- Object => $QueueObj
- )
- )
- {
- return ( 0,
- $self->loc("No permission to create tickets in the queue '[_1]'"
- , $QueueObj->Name));
- }
-
- # {{{ Deal with setting the owner
-
- # Attempt to take user object, user name or user id.
- # Assign to nobody if lookup fails.
- if ( defined( $args{'Owner'} ) ) {
- if ( ref( $args{'Owner'} ) ) {
- $Owner = $args{'Owner'};
- }
- else {
- $Owner = new RT::User( $self->CurrentUser );
- $Owner->Load( $args{'Owner'} );
- if ( !defined( $Owner->id ) ) {
- $Owner->Load( $RT::Nobody->id );
- }
- }
- }
-
- #If we have a proposed owner and they don't have the right
- #to own a ticket, scream about it and make them not the owner
- if (
- ( defined($Owner) )
- and ( $Owner->Id != $RT::Nobody->Id )
- and (
- !$Owner->HasRight(
- Object => $QueueObj,
- Right => 'OwnTicket'
- )
- )
- )
- {
-
- $RT::Logger->warning( "$self user "
- . $Owner->Name . "("
- . $Owner->id
- . ") was proposed "
- . "as a ticket owner but has no rights to own "
- . "tickets in '"
- . $QueueObj->Name . "'" );
-
- $Owner = undef;
- }
-
- #If we haven't been handed a valid owner, make it nobody.
- unless ( defined($Owner) ) {
- $Owner = new RT::User( $self->CurrentUser );
- $Owner->Load( $RT::Nobody->UserObj->Id );
- }
-
- # }}}
-
- unless ( $self->ValidateStatus( $args{'Status'} ) ) {
- return ( 0, $self->loc("'[_1]' is an invalid value for status", $args{'Status'}) );
- }
-
- $self->{'_AccessibleCache'}{Created} = { 'read' => 1, 'write' => 1 };
- $self->{'_AccessibleCache'}{Creator} = { 'read' => 1, 'auto' => 1 };
- $self->{'_AccessibleCache'}{LastUpdated} = { 'read' => 1, 'write' => 1 };
- $self->{'_AccessibleCache'}{LastUpdatedBy} = { 'read' => 1, 'auto' => 1 };
-
- # If we're coming in with an id, set that now.
- my $EffectiveId = undef;
- if ( $args{'id'} ) {
- $EffectiveId = $args{'id'};
-
- }
-
- my $id = $self->SUPER::Create(
- id => $args{'id'},
- EffectiveId => $EffectiveId,
- Queue => $QueueObj->Id,
- Owner => $Owner->Id,
- Subject => $args{'Subject'}, # loc
- InitialPriority => $args{'InitialPriority'}, # loc
- FinalPriority => $args{'FinalPriority'}, # loc
- Priority => $args{'InitialPriority'}, # loc
- Status => $args{'Status'}, # loc
- TimeWorked => $args{'TimeWorked'}, # loc
- Type => $args{'Type'}, # loc
- Created => $args{'Created'}, # loc
- Told => $args{'Told'}, # loc
- LastUpdated => $args{'Updated'}, # loc
- Resolved => $args{'Resolved'}, # loc
- Due => $args{'Due'}, # loc
- );
-
- # If the ticket didn't have an id
- # Set the ticket's effective ID now that we've created it.
- if ( $args{'id'} ) {
- $self->Load( $args{'id'} );
- }
- else {
- my ( $val, $msg ) =
- $self->__Set( Field => 'EffectiveId', Value => $id );
-
- unless ($val) {
- $RT::Logger->err(
- $self . "->Import couldn't set EffectiveId: $msg" );
- }
- }
-
- my $create_groups_ret = $self->_CreateTicketGroups();
- unless ($create_groups_ret) {
- $RT::Logger->crit(
- "Couldn't create ticket groups for ticket " . $self->Id );
- }
-
- $self->OwnerGroup->_AddMember( PrincipalId => $Owner->PrincipalId );
-
- my $watcher;
- foreach $watcher ( @{ $args{'Cc'} } ) {
- $self->_AddWatcher( Type => 'Cc', Email => $watcher, Silent => 1 );
- }
- foreach $watcher ( @{ $args{'AdminCc'} } ) {
- $self->_AddWatcher( Type => 'AdminCc', Email => $watcher,
- Silent => 1 );
- }
- foreach $watcher ( @{ $args{'Requestor'} } ) {
- $self->_AddWatcher( Type => 'Requestor', Email => $watcher,
- Silent => 1 );
- }
-
- return ( $self->Id, $ErrStr );
-}
-
-# }}}
-
-# {{{ Routines dealing with watchers.
-
-# {{{ _CreateTicketGroups
-
-=head2 _CreateTicketGroups
-
-Create the ticket groups and links for this ticket.
-This routine expects to be called from Ticket->Create _inside of a transaction_
-
-It will create four groups for this ticket: Requestor, Cc, AdminCc and Owner.
-
-It will return true on success and undef on failure.
-
-
-=cut
-
-
-sub _CreateTicketGroups {
- my $self = shift;
-
- my @types = qw(Requestor Owner Cc AdminCc);
-
- foreach my $type (@types) {
- my $type_obj = RT::Group->new($self->CurrentUser);
- my ($id, $msg) = $type_obj->CreateRoleGroup(Domain => 'RT::Ticket-Role',
- Instance => $self->Id,
- Type => $type);
- unless ($id) {
- $RT::Logger->error("Couldn't create a ticket group of type '$type' for ticket ".
- $self->Id.": ".$msg);
- return(undef);
- }
- }
- return(1);
-
-}
-
-# }}}
-
-# {{{ sub OwnerGroup
-
-=head2 OwnerGroup
-
-A constructor which returns an RT::Group object containing the owner of this ticket.
-
-=cut
-
-sub OwnerGroup {
- my $self = shift;
- my $owner_obj = RT::Group->new($self->CurrentUser);
- $owner_obj->LoadTicketRoleGroup( Ticket => $self->Id, Type => 'Owner');
- return ($owner_obj);
-}
-
-# }}}
-
-
-# {{{ sub AddWatcher
-
-=head2 AddWatcher
-
-AddWatcher takes a parameter hash. The keys are as follows:
-
-Type One of Requestor, Cc, AdminCc
-
-PrincipalId The RT::Principal id of the user or group that's being added as a watcher
-
-Email The email address of the new watcher. If a user with this
- email address can't be found, a new nonprivileged user will be created.
-
-If the watcher you\'re trying to set has an RT account, set the PrincipalId paremeter to their User Id. Otherwise, set the Email parameter to their Email address.
-
-=cut
-
-sub AddWatcher {
- my $self = shift;
- my %args = (
- Type => undef,
- PrincipalId => undef,
- Email => undef,
- @_
- );
-
- # ModifyTicket works in any case
- return $self->_AddWatcher( %args )
- if $self->CurrentUserHasRight('ModifyTicket');
- if ( $args{'Email'} ) {
- my ($addr) = RT::EmailParser->ParseEmailAddress( $args{'Email'} );
- return (0, $self->loc("Couldn't parse address from '[_1]' string", $args{'Email'} ))
- unless $addr;
-
- if ( lc $self->CurrentUser->UserObj->EmailAddress
- eq lc RT::User->CanonicalizeEmailAddress( $addr->address ) )
- {
- $args{'PrincipalId'} = $self->CurrentUser->id;
- delete $args{'Email'};
- }
- }
-
- # If the watcher isn't the current user then the current user has no right
- # bail
- unless ( $args{'PrincipalId'} && $self->CurrentUser->id == $args{'PrincipalId'} ) {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- # If it's an AdminCc and they don't have 'WatchAsAdminCc', bail
- if ( $args{'Type'} eq 'AdminCc' ) {
- unless ( $self->CurrentUserHasRight('WatchAsAdminCc') ) {
- return ( 0, $self->loc('Permission Denied') );
- }
- }
-
- # If it's a Requestor or Cc and they don't have 'Watch', bail
- elsif ( $args{'Type'} eq 'Cc' || $args{'Type'} eq 'Requestor' ) {
- unless ( $self->CurrentUserHasRight('Watch') ) {
- return ( 0, $self->loc('Permission Denied') );
- }
- }
- else {
- $RT::Logger->warning( "AddWatcher got passed a bogus type");
- return ( 0, $self->loc('Error in parameters to Ticket->AddWatcher') );
- }
-
- return $self->_AddWatcher( %args );
-}
-
-#This contains the meat of AddWatcher. but can be called from a routine like
-# Create, which doesn't need the additional acl check
-sub _AddWatcher {
- my $self = shift;
- my %args = (
- Type => undef,
- Silent => undef,
- PrincipalId => undef,
- Email => undef,
- @_
- );
-
-
- my $principal = RT::Principal->new($self->CurrentUser);
- if ($args{'Email'}) {
- if ( RT::EmailParser->IsRTAddress( $args{'Email'} ) ) {
- return (0, $self->loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $args{'Email'}, $self->loc($args{'Type'})));
- }
- my $user = RT::User->new($RT::SystemUser);
- my ($pid, $msg) = $user->LoadOrCreateByEmail( $args{'Email'} );
- $args{'PrincipalId'} = $pid if $pid;
- }
- if ($args{'PrincipalId'}) {
- $principal->Load($args{'PrincipalId'});
- if ( $principal->id and $principal->IsUser and my $email = $principal->Object->EmailAddress ) {
- return (0, $self->loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email, $self->loc($args{'Type'})))
- if RT::EmailParser->IsRTAddress( $email );
-
- }
- }
-
-
- # If we can't find this watcher, we need to bail.
- unless ($principal->Id) {
- $RT::Logger->error("Could not load create a user with the email address '".$args{'Email'}. "' to add as a watcher for ticket ".$self->Id);
- return(0, $self->loc("Could not find or create that user"));
- }
-
-
- my $group = RT::Group->new($self->CurrentUser);
- $group->LoadTicketRoleGroup(Type => $args{'Type'}, Ticket => $self->Id);
- unless ($group->id) {
- return(0,$self->loc("Group not found"));
- }
-
- if ( $group->HasMember( $principal)) {
-
- return ( 0, $self->loc('That principal is already a [_1] for this ticket', $self->loc($args{'Type'})) );
- }
-
-
- my ( $m_id, $m_msg ) = $group->_AddMember( PrincipalId => $principal->Id,
- InsideTransaction => 1 );
- unless ($m_id) {
- $RT::Logger->error("Failed to add ".$principal->Id." as a member of group ".$group->Id.": ".$m_msg);
-
- return ( 0, $self->loc('Could not make that principal a [_1] for this ticket', $self->loc($args{'Type'})) );
- }
-
- unless ( $args{'Silent'} ) {
- $self->_NewTransaction(
- Type => 'AddWatcher',
- NewValue => $principal->Id,
- Field => $args{'Type'}
- );
- }
-
- return ( 1, $self->loc('Added principal as a [_1] for this ticket', $self->loc($args{'Type'})) );
-}
-
-# }}}
-
-
-# {{{ sub DeleteWatcher
-
-=head2 DeleteWatcher { Type => TYPE, PrincipalId => PRINCIPAL_ID, Email => EMAIL_ADDRESS }
-
-
-Deletes a Ticket watcher. Takes two arguments:
-
-Type (one of Requestor,Cc,AdminCc)
-
-and one of
-
-PrincipalId (an RT::Principal Id of the watcher you want to remove)
- OR
-Email (the email address of an existing wathcer)
-
-
-=cut
-
-
-sub DeleteWatcher {
- my $self = shift;
-
- my %args = ( Type => undef,
- PrincipalId => undef,
- Email => undef,
- @_ );
-
- unless ( $args{'PrincipalId'} || $args{'Email'} ) {
- return ( 0, $self->loc("No principal specified") );
- }
- my $principal = RT::Principal->new( $self->CurrentUser );
- if ( $args{'PrincipalId'} ) {
-
- $principal->Load( $args{'PrincipalId'} );
- }
- else {
- my $user = RT::User->new( $self->CurrentUser );
- $user->LoadByEmail( $args{'Email'} );
- $principal->Load( $user->Id );
- }
-
- # If we can't find this watcher, we need to bail.
- unless ( $principal->Id ) {
- return ( 0, $self->loc("Could not find that principal") );
- }
-
- my $group = RT::Group->new( $self->CurrentUser );
- $group->LoadTicketRoleGroup( Type => $args{'Type'}, Ticket => $self->Id );
- unless ( $group->id ) {
- return ( 0, $self->loc("Group not found") );
- }
-
- # {{{ Check ACLS
- #If the watcher we're trying to add is for the current user
- if ( $self->CurrentUser->PrincipalId == $principal->id ) {
-
- # If it's an AdminCc and they don't have
- # 'WatchAsAdminCc' or 'ModifyTicket', bail
- if ( $args{'Type'} eq 'AdminCc' ) {
- unless ( $self->CurrentUserHasRight('ModifyTicket')
- or $self->CurrentUserHasRight('WatchAsAdminCc') ) {
- return ( 0, $self->loc('Permission Denied') );
- }
- }
-
- # If it's a Requestor or Cc and they don't have
- # 'Watch' or 'ModifyTicket', bail
- elsif ( ( $args{'Type'} eq 'Cc' ) or ( $args{'Type'} eq 'Requestor' ) )
- {
- unless ( $self->CurrentUserHasRight('ModifyTicket')
- or $self->CurrentUserHasRight('Watch') ) {
- return ( 0, $self->loc('Permission Denied') );
- }
- }
- else {
- $RT::Logger->warn("$self -> DeleteWatcher got passed a bogus type");
- return ( 0,
- $self->loc('Error in parameters to Ticket->DeleteWatcher') );
- }
- }
-
- # If the watcher isn't the current user
- # and the current user doesn't have 'ModifyTicket' bail
- else {
- unless ( $self->CurrentUserHasRight('ModifyTicket') ) {
- return ( 0, $self->loc("Permission Denied") );
- }
- }
-
- # }}}
-
- # see if this user is already a watcher.
-
- unless ( $group->HasMember($principal) ) {
- return ( 0,
- $self->loc( 'That principal is not a [_1] for this ticket',
- $args{'Type'} ) );
- }
-
- my ( $m_id, $m_msg ) = $group->_DeleteMember( $principal->Id );
- unless ($m_id) {
- $RT::Logger->error( "Failed to delete "
- . $principal->Id
- . " as a member of group "
- . $group->Id . ": "
- . $m_msg );
-
- return (0,
- $self->loc(
- 'Could not remove that principal as a [_1] for this ticket',
- $args{'Type'} ) );
- }
-
- unless ( $args{'Silent'} ) {
- $self->_NewTransaction( Type => 'DelWatcher',
- OldValue => $principal->Id,
- Field => $args{'Type'} );
- }
-
- return ( 1,
- $self->loc( "[_1] is no longer a [_2] for this ticket.",
- $principal->Object->Name,
- $args{'Type'} ) );
-}
-
-
-
-# }}}
-
-
-=head2 SquelchMailTo [EMAIL]
-
-Takes an optional email address to never email about updates to this ticket.
-
-
-Returns an array of the RT::Attribute objects for this ticket's 'SquelchMailTo' attributes.
-
-
-=cut
-
-sub SquelchMailTo {
- my $self = shift;
- if (@_) {
- unless ( $self->CurrentUserHasRight('ModifyTicket') ) {
- return undef;
- }
- } else {
- unless ( $self->CurrentUserHasRight('ShowTicket') ) {
- return undef;
- }
-
- }
- return $self->_SquelchMailTo(@_);
-}
-
-sub _SquelchMailTo {
- my $self = shift;
- if (@_) {
- my $attr = shift;
- $self->AddAttribute( Name => 'SquelchMailTo', Content => $attr )
- unless grep { $_->Content eq $attr }
- $self->Attributes->Named('SquelchMailTo');
- }
- my @attributes = $self->Attributes->Named('SquelchMailTo');
- return (@attributes);
-}
-
-
-=head2 UnsquelchMailTo ADDRESS
-
-Takes an address and removes it from this ticket's "SquelchMailTo" list. If an address appears multiple times, each instance is removed.
-
-Returns a tuple of (status, message)
-
-=cut
-
-sub UnsquelchMailTo {
- my $self = shift;
-
- my $address = shift;
- unless ( $self->CurrentUserHasRight('ModifyTicket') ) {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- my ($val, $msg) = $self->Attributes->DeleteEntry ( Name => 'SquelchMailTo', Content => $address);
- return ($val, $msg);
-}
-
-
-# {{{ a set of [foo]AsString subs that will return the various sorts of watchers for a ticket/queue as a comma delineated string
-
-=head2 RequestorAddresses
-
- B<Returns> String: All Ticket Requestor email addresses as a string.
-
-=cut
-
-sub RequestorAddresses {
- my $self = shift;
-
- unless ( $self->CurrentUserHasRight('ShowTicket') ) {
- return undef;
- }
-
- return ( $self->Requestors->MemberEmailAddressesAsString );
-}
-
-
-=head2 AdminCcAddresses
-
-returns String: All Ticket AdminCc email addresses as a string
-
-=cut
-
-sub AdminCcAddresses {
- my $self = shift;
-
- unless ( $self->CurrentUserHasRight('ShowTicket') ) {
- return undef;
- }
-
- return ( $self->AdminCc->MemberEmailAddressesAsString )
-
-}
-
-=head2 CcAddresses
-
-returns String: All Ticket Ccs as a string of email addresses
-
-=cut
-
-sub CcAddresses {
- my $self = shift;
-
- unless ( $self->CurrentUserHasRight('ShowTicket') ) {
- return undef;
- }
- return ( $self->Cc->MemberEmailAddressesAsString);
-
-}
-
-# }}}
-
-# {{{ Routines that return RT::Watchers objects of Requestors, Ccs and AdminCcs
-
-# {{{ sub Requestors
-
-=head2 Requestors
-
-Takes nothing.
-Returns this ticket's Requestors as an RT::Group object
-
-=cut
-
-sub Requestors {
- my $self = shift;
-
- my $group = RT::Group->new($self->CurrentUser);
- if ( $self->CurrentUserHasRight('ShowTicket') ) {
- $group->LoadTicketRoleGroup(Type => 'Requestor', Ticket => $self->Id);
- }
- return ($group);
-
-}
-
-# }}}
-
-# {{{ sub _Requestors
-
-=head2 _Requestors
-
-Private non-ACLed variant of Reqeustors so that we can look them up for the
-purposes of customer auto-association during create.
-
-=cut
-
-sub _Requestors {
- my $self = shift;
-
- my $group = RT::Group->new($RT::SystemUser);
- $group->LoadTicketRoleGroup(Type => 'Requestor', Ticket => $self->Id);
- return ($group);
-}
-
-# }}}
-
-# {{{ sub Cc
-
-=head2 Cc
-
-Takes nothing.
-Returns an RT::Group object which contains this ticket's Ccs.
-If the user doesn't have "ShowTicket" permission, returns an empty group
-
-=cut
-
-sub Cc {
- my $self = shift;
-
- my $group = RT::Group->new($self->CurrentUser);
- if ( $self->CurrentUserHasRight('ShowTicket') ) {
- $group->LoadTicketRoleGroup(Type => 'Cc', Ticket => $self->Id);
- }
- return ($group);
-
-}
-
-# }}}
-
-# {{{ sub AdminCc
-
-=head2 AdminCc
-
-Takes nothing.
-Returns an RT::Group object which contains this ticket's AdminCcs.
-If the user doesn't have "ShowTicket" permission, returns an empty group
-
-=cut
-
-sub AdminCc {
- my $self = shift;
-
- my $group = RT::Group->new($self->CurrentUser);
- if ( $self->CurrentUserHasRight('ShowTicket') ) {
- $group->LoadTicketRoleGroup(Type => 'AdminCc', Ticket => $self->Id);
- }
- return ($group);
-
-}
-
-# }}}
-
-# }}}
-
-# {{{ IsWatcher,IsRequestor,IsCc, IsAdminCc
-
-# {{{ sub IsWatcher
-# a generic routine to be called by IsRequestor, IsCc and IsAdminCc
-
-=head2 IsWatcher { Type => TYPE, PrincipalId => PRINCIPAL_ID, Email => EMAIL }
-
-Takes a param hash with the attributes Type and either PrincipalId or Email
-
-Type is one of Requestor, Cc, AdminCc and Owner
-
-PrincipalId is an RT::Principal id, and Email is an email address.
-
-Returns true if the specified principal (or the one corresponding to the
-specified address) is a member of the group Type for this ticket.
-
-XX TODO: This should be Memoized.
-
-=cut
-
-sub IsWatcher {
- my $self = shift;
-
- my %args = ( Type => 'Requestor',
- PrincipalId => undef,
- Email => undef,
- @_
- );
-
- # Load the relevant group.
- my $group = RT::Group->new($self->CurrentUser);
- $group->LoadTicketRoleGroup(Type => $args{'Type'}, Ticket => $self->id);
-
- # Find the relevant principal.
- if (!$args{PrincipalId} && $args{Email}) {
- # Look up the specified user.
- my $user = RT::User->new($self->CurrentUser);
- $user->LoadByEmail($args{Email});
- if ($user->Id) {
- $args{PrincipalId} = $user->PrincipalId;
- }
- else {
- # A non-existent user can't be a group member.
- return 0;
- }
- }
-
- # Ask if it has the member in question
- return $group->HasMember( $args{'PrincipalId'} );
-}
-
-# }}}
-
-# {{{ sub IsRequestor
-
-=head2 IsRequestor PRINCIPAL_ID
-
-Takes an L<RT::Principal> id.
-
-Returns true if the principal is a requestor of the current ticket.
-
-=cut
-
-sub IsRequestor {
- my $self = shift;
- my $person = shift;
-
- return ( $self->IsWatcher( Type => 'Requestor', PrincipalId => $person ) );
-
-};
-
-# }}}
-
-# {{{ sub IsCc
-
-=head2 IsCc PRINCIPAL_ID
-
- Takes an RT::Principal id.
- Returns true if the principal is a Cc of the current ticket.
-
-
-=cut
-
-sub IsCc {
- my $self = shift;
- my $cc = shift;
-
- return ( $self->IsWatcher( Type => 'Cc', PrincipalId => $cc ) );
-
-}
-
-# }}}
-
-# {{{ sub IsAdminCc
-
-=head2 IsAdminCc PRINCIPAL_ID
-
- Takes an RT::Principal id.
- Returns true if the principal is an AdminCc of the current ticket.
-
-=cut
-
-sub IsAdminCc {
- my $self = shift;
- my $person = shift;
-
- return ( $self->IsWatcher( Type => 'AdminCc', PrincipalId => $person ) );
-
-}
-
-# }}}
-
-# {{{ sub IsOwner
-
-=head2 IsOwner
-
- Takes an RT::User object. Returns true if that user is this ticket's owner.
-returns undef otherwise
-
-=cut
-
-sub IsOwner {
- my $self = shift;
- my $person = shift;
-
- # no ACL check since this is used in acl decisions
- # unless ($self->CurrentUserHasRight('ShowTicket')) {
- # return(undef);
- # }
-
- #Tickets won't yet have owners when they're being created.
- unless ( $self->OwnerObj->id ) {
- return (undef);
- }
-
- if ( $person->id == $self->OwnerObj->id ) {
- return (1);
- }
- else {
- return (undef);
- }
-}
-
-# }}}
-
-# }}}
-
-# }}}
-
-
-=head2 TransactionAddresses
-
-Returns a composite hashref of the results of L<RT::Transaction/Addresses> for
-all this ticket's Create, Comment or Correspond transactions. The keys are
-stringified email addresses. Each value is an L<Email::Address> object.
-
-NOTE: For performance reasons, this method might want to skip transactions and go straight for attachments. But to make that work right, we're going to need to go and walk around the access control in Attachment.pm's sub _Value.
-
-=cut
-
-
-sub TransactionAddresses {
- my $self = shift;
- my $txns = $self->Transactions;
-
- my %addresses = ();
- foreach my $type (qw(Create Comment Correspond)) {
- $txns->Limit(FIELD => 'Type', OPERATOR => '=', VALUE => $type , ENTRYAGGREGATOR => 'OR', CASESENSITIVE => 1);
- }
-
- while (my $txn = $txns->Next) {
- my $txnaddrs = $txn->Addresses;
- foreach my $addrlist ( values %$txnaddrs ) {
- foreach my $addr (@$addrlist) {
- # Skip addresses without a phrase (things that are just raw addresses) if we have a phrase
- next if ($addresses{$addr->address} && $addresses{$addr->address}->phrase && not $addr->phrase);
- # skips "comment-only" addresses
- next unless ($addr->address);
- $addresses{$addr->address} = $addr;
- }
- }
- }
-
- return \%addresses;
-
-}
-
-
-
-
-# {{{ Routines dealing with queues
-
-# {{{ sub ValidateQueue
-
-sub ValidateQueue {
- my $self = shift;
- my $Value = shift;
-
- if ( !$Value ) {
- $RT::Logger->warning( " RT:::Queue::ValidateQueue called with a null value. this isn't ok.");
- return (1);
- }
-
- my $QueueObj = RT::Queue->new( $self->CurrentUser );
- my $id = $QueueObj->Load($Value);
-
- if ($id) {
- return (1);
- }
- else {
- return (undef);
- }
-}
-
-# }}}
-
-# {{{ sub SetQueue
-
-sub SetQueue {
- my $self = shift;
- my $NewQueue = shift;
-
- #Redundant. ACL gets checked in _Set;
- unless ( $self->CurrentUserHasRight('ModifyTicket') ) {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- my $NewQueueObj = RT::Queue->new( $self->CurrentUser );
- $NewQueueObj->Load($NewQueue);
-
- unless ( $NewQueueObj->Id() ) {
- return ( 0, $self->loc("That queue does not exist") );
- }
-
- if ( $NewQueueObj->Id == $self->QueueObj->Id ) {
- return ( 0, $self->loc('That is the same value') );
- }
- unless (
- $self->CurrentUser->HasRight(
- Right => 'CreateTicket',
- Object => $NewQueueObj
- )
- )
- {
- return ( 0, $self->loc("You may not create requests in that queue.") );
- }
-
- unless (
- $self->OwnerObj->HasRight(
- Right => 'OwnTicket',
- Object => $NewQueueObj
- )
- )
- {
- my $clone = RT::Ticket->new( $RT::SystemUser );
- $clone->Load( $self->Id );
- unless ( $clone->Id ) {
- return ( 0, $self->loc("Couldn't load copy of ticket #[_1].", $self->Id) );
- }
- my ($status, $msg) = $clone->SetOwner( $RT::Nobody->Id, 'Force' );
- $RT::Logger->error("Couldn't set owner on queue change: $msg") unless $status;
- }
-
- my ($status, $msg) = $self->_Set( Field => 'Queue', Value => $NewQueueObj->Id() );
-
- if ( $status ) {
- # On queue change, change queue for reminders too
- my $reminder_collection = $self->Reminders->Collection;
- while ( my $reminder = $reminder_collection->Next ) {
- my ($status, $msg) = $reminder->SetQueue($NewQueue);
- $RT::Logger->error('Queue change failed for reminder #' . $reminder->Id . ': ' . $msg) unless $status;
- }
- }
-
- return ($status, $msg);
-}
-
-# }}}
-
-# {{{ sub QueueObj
-
-=head2 QueueObj
-
-Takes nothing. returns this ticket's queue object
-
-=cut
-
-sub QueueObj {
- my $self = shift;
-
- my $queue_obj = RT::Queue->new( $self->CurrentUser );
-
- #We call __Value so that we can avoid the ACL decision and some deep recursion
- my ($result) = $queue_obj->Load( $self->__Value('Queue') );
- return ($queue_obj);
-}
-
-# }}}
-
-# }}}
-
-# {{{ Date printing routines
-
-# {{{ sub DueObj
-
-=head2 DueObj
-
- Returns an RT::Date object containing this ticket's due date
-
-=cut
-
-sub DueObj {
- my $self = shift;
-
- my $time = new RT::Date( $self->CurrentUser );
-
- # -1 is RT::Date slang for never
- if ( my $due = $self->Due ) {
- $time->Set( Format => 'sql', Value => $due );
- }
- else {
- $time->Set( Format => 'unix', Value => -1 );
- }
-
- return $time;
-}
-
-# }}}
-
-# {{{ sub DueAsString
-
-=head2 DueAsString
-
-Returns this ticket's due date as a human readable string
-
-=cut
-
-sub DueAsString {
- my $self = shift;
- return $self->DueObj->AsString();
-}
-
-# }}}
-
-# {{{ sub ResolvedObj
-
-=head2 ResolvedObj
-
- Returns an RT::Date object of this ticket's 'resolved' time.
-
-=cut
-
-sub ResolvedObj {
- my $self = shift;
-
- my $time = new RT::Date( $self->CurrentUser );
- $time->Set( Format => 'sql', Value => $self->Resolved );
- return $time;
-}
-
-# }}}
-
-# {{{ sub SetStarted
-
-=head2 SetStarted
-
-Takes a date in ISO format or undef
-Returns a transaction id and a message
-The client calls "Start" to note that the project was started on the date in $date.
-A null date means "now"
-
-=cut
-
-sub SetStarted {
- my $self = shift;
- my $time = shift || 0;
-
- unless ( $self->CurrentUserHasRight('ModifyTicket') ) {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- #We create a date object to catch date weirdness
- my $time_obj = new RT::Date( $self->CurrentUser() );
- if ( $time ) {
- $time_obj->Set( Format => 'ISO', Value => $time );
- }
- else {
- $time_obj->SetToNow();
- }
-
- #Now that we're starting, open this ticket
- #TODO do we really want to force this as policy? it should be a scrip
-
- #We need $TicketAsSystem, in case the current user doesn't have
- #ShowTicket
- #
- my $TicketAsSystem = new RT::Ticket($RT::SystemUser);
- $TicketAsSystem->Load( $self->Id );
- if ( $TicketAsSystem->Status eq 'new' ) {
- $TicketAsSystem->Open();
- }
-
- return ( $self->_Set( Field => 'Started', Value => $time_obj->ISO ) );
-
-}
-
-# }}}
-
-# {{{ sub StartedObj
-
-=head2 StartedObj
-
- Returns an RT::Date object which contains this ticket's
-'Started' time.
-
-=cut
-
-sub StartedObj {
- my $self = shift;
-
- my $time = new RT::Date( $self->CurrentUser );
- $time->Set( Format => 'sql', Value => $self->Started );
- return $time;
-}
-
-# }}}
-
-# {{{ sub StartsObj
-
-=head2 StartsObj
-
- Returns an RT::Date object which contains this ticket's
-'Starts' time.
-
-=cut
-
-sub StartsObj {
- my $self = shift;
-
- my $time = new RT::Date( $self->CurrentUser );
- $time->Set( Format => 'sql', Value => $self->Starts );
- return $time;
-}
-
-# }}}
-
-# {{{ sub ToldObj
-
-=head2 ToldObj
-
- Returns an RT::Date object which contains this ticket's
-'Told' time.
-
-=cut
-
-sub ToldObj {
- my $self = shift;
-
- my $time = new RT::Date( $self->CurrentUser );
- $time->Set( Format => 'sql', Value => $self->Told );
- return $time;
-}
-
-# }}}
-
-# {{{ sub ToldAsString
-
-=head2 ToldAsString
-
-A convenience method that returns ToldObj->AsString
-
-TODO: This should be deprecated
-
-=cut
-
-sub ToldAsString {
- my $self = shift;
- if ( $self->Told ) {
- return $self->ToldObj->AsString();
- }
- else {
- return ("Never");
- }
-}
-
-# }}}
-
-# {{{ sub TimeWorkedAsString
-
-=head2 TimeWorkedAsString
-
-Returns the amount of time worked on this ticket as a Text String
-
-=cut
-
-sub TimeWorkedAsString {
- my $self = shift;
- my $value = $self->TimeWorked;
-
- # return the # of minutes worked turned into seconds and written as
- # a simple text string, this is not really a date object, but if we
- # diff a number of seconds vs the epoch, we'll get a nice description
- # of time worked.
- return "" unless $value;
- return RT::Date->new( $self->CurrentUser )
- ->DurationAsString( $value * 60 );
-}
-
-# }}}
-
-# {{{ sub TimeLeftAsString
-
-=head2 TimeLeftAsString
-
-Returns the amount of time left on this ticket as a Text String
-
-=cut
-
-sub TimeLeftAsString {
- my $self = shift;
- my $value = $self->TimeLeft;
- return "" unless $value;
- return RT::Date->new( $self->CurrentUser )
- ->DurationAsString( $value * 60 );
-}
-
-# }}}
-
-# {{{ Routines dealing with correspondence/comments
-
-# {{{ sub Comment
-
-=head2 Comment
-
-Comment on this ticket.
-Takes a hash with the following attributes:
-If MIMEObj is undefined, Content will be used to build a MIME::Entity for this
-comment.
-
-MIMEObj, TimeTaken, CcMessageTo, BccMessageTo, Content, DryRun
-
-If DryRun is defined, this update WILL NOT BE RECORDED. Scrips will not be committed.
-They will, however, be prepared and you'll be able to access them through the TransactionObj
-
-Returns: Transaction id, Error Message, Transaction Object
-(note the different order from Create()!)
-
-=cut
-
-sub Comment {
- my $self = shift;
-
- my %args = ( CcMessageTo => undef,
- BccMessageTo => undef,
- MIMEObj => undef,
- Content => undef,
- TimeTaken => 0,
- DryRun => 0,
- @_ );
-
- unless ( ( $self->CurrentUserHasRight('CommentOnTicket') )
- or ( $self->CurrentUserHasRight('ModifyTicket') ) ) {
- return ( 0, $self->loc("Permission Denied"), undef );
- }
- $args{'NoteType'} = 'Comment';
-
- if ($args{'DryRun'}) {
- $RT::Handle->BeginTransaction();
- $args{'CommitScrips'} = 0;
- }
-
- my @results = $self->_RecordNote(%args);
- if ($args{'DryRun'}) {
- $RT::Handle->Rollback();
- }
-
- return(@results);
-}
-# }}}
-
-# {{{ sub Correspond
-
-=head2 Correspond
-
-Correspond on this ticket.
-Takes a hashref with the following attributes:
-
-
-MIMEObj, TimeTaken, CcMessageTo, BccMessageTo, Content, DryRun
-
-if there's no MIMEObj, Content is used to build a MIME::Entity object
-
-If DryRun is defined, this update WILL NOT BE RECORDED. Scrips will not be committed.
-They will, however, be prepared and you'll be able to access them through the TransactionObj
-
-Returns: Transaction id, Error Message, Transaction Object
-(note the different order from Create()!)
-
-
-=cut
-
-sub Correspond {
- my $self = shift;
- my %args = ( CcMessageTo => undef,
- BccMessageTo => undef,
- MIMEObj => undef,
- Content => undef,
- TimeTaken => 0,
- @_ );
-
- unless ( ( $self->CurrentUserHasRight('ReplyToTicket') )
- or ( $self->CurrentUserHasRight('ModifyTicket') ) ) {
- return ( 0, $self->loc("Permission Denied"), undef );
- }
-
- $args{'NoteType'} = 'Correspond';
- if ($args{'DryRun'}) {
- $RT::Handle->BeginTransaction();
- $args{'CommitScrips'} = 0;
- }
-
- my @results = $self->_RecordNote(%args);
-
- #Set the last told date to now if this isn't mail from the requestor.
- #TODO: Note that this will wrongly ack mail from any non-requestor as a "told"
- $self->_SetTold unless ( $self->IsRequestor($self->CurrentUser->id));
-
- if ($args{'DryRun'}) {
- $RT::Handle->Rollback();
- }
-
- return (@results);
-
-}
-
-# }}}
-
-# {{{ sub _RecordNote
-
-=head2 _RecordNote
-
-the meat of both comment and correspond.
-
-Performs no access control checks. hence, dangerous.
-
-=cut
-
-sub _RecordNote {
- my $self = shift;
- my %args = (
- CcMessageTo => undef,
- BccMessageTo => undef,
- Encrypt => undef,
- Sign => undef,
- MIMEObj => undef,
- Content => undef,
- NoteType => 'Correspond',
- TimeTaken => 0,
- CommitScrips => 1,
- @_
- );
-
- unless ( $args{'MIMEObj'} || $args{'Content'} ) {
- return ( 0, $self->loc("No message attached"), undef );
- }
-
- unless ( $args{'MIMEObj'} ) {
- $args{'MIMEObj'} = MIME::Entity->build(
- Data => ( ref $args{'Content'}? $args{'Content'}: [ $args{'Content'} ] )
- );
- }
-
- # convert text parts into utf-8
- RT::I18N::SetMIMEEntityToUTF8( $args{'MIMEObj'} );
-
- # If we've been passed in CcMessageTo and BccMessageTo fields,
- # add them to the mime object for passing on to the transaction handler
- # The "NotifyOtherRecipients" scripAction will look for RT-Send-Cc: and
- # RT-Send-Bcc: headers
-
-
- foreach my $type (qw/Cc Bcc/) {
- if ( defined $args{ $type . 'MessageTo' } ) {
-
- my $addresses = join ', ', (
- map { RT::User->CanonicalizeEmailAddress( $_->address ) }
- Email::Address->parse( $args{ $type . 'MessageTo' } ) );
- $args{'MIMEObj'}->head->add( 'RT-Send-' . $type, Encode::encode_utf8( $addresses ) );
- }
- }
-
- foreach my $argument (qw(Encrypt Sign)) {
- $args{'MIMEObj'}->head->add(
- "X-RT-$argument" => Encode::encode_utf8( $args{ $argument } )
- ) if defined $args{ $argument };
- }
-
- # If this is from an external source, we need to come up with its
- # internal Message-ID now, so all emails sent because of this
- # message have a common Message-ID
- my $org = RT->Config->Get('Organization');
- my $msgid = $args{'MIMEObj'}->head->get('Message-ID');
- unless (defined $msgid && $msgid =~ /<(rt-.*?-\d+-\d+)\.(\d+-0-0)\@\Q$org\E>/) {
- $args{'MIMEObj'}->head->set(
- 'RT-Message-ID' => RT::Interface::Email::GenMessageId( Ticket => $self )
- );
- }
-
- #Record the correspondence (write the transaction)
- my ( $Trans, $msg, $TransObj ) = $self->_NewTransaction(
- Type => $args{'NoteType'},
- Data => ( $args{'MIMEObj'}->head->get('subject') || 'No Subject' ),
- TimeTaken => $args{'TimeTaken'},
- MIMEObj => $args{'MIMEObj'},
- CommitScrips => $args{'CommitScrips'},
- );
-
- unless ($Trans) {
- $RT::Logger->err("$self couldn't init a transaction $msg");
- return ( $Trans, $self->loc("Message could not be recorded"), undef );
- }
-
- return ( $Trans, $self->loc("Message recorded"), $TransObj );
-}
-
-# }}}
-
-# }}}
-
-# {{{ sub _Links
-
-sub _Links {
- my $self = shift;
-
- #TODO: Field isn't the right thing here. but I ahave no idea what mnemonic ---
- #tobias meant by $f
- my $field = shift;
- my $type = shift || "";
-
- my $cache_key = "$field$type";
- return $self->{ $cache_key } if $self->{ $cache_key };
-
- my $links = $self->{ $cache_key }
- = RT::Links->new( $self->CurrentUser );
- unless ( $self->CurrentUserHasRight('ShowTicket') ) {
- $links->Limit( FIELD => 'id', VALUE => 0 );
- return $links;
- }
-
- # without this you will also get RT::User(s) instead of tickets!
- if ($field == 'Base' and $type == 'MemberOf') {
- my $rtname = RT->Config->Get('rtname');
- $links->Limit(
- FIELD => 'Base',
- OPERATOR => 'STARTSWITH',
- VALUE => "fsck.com-rt://$rtname/ticket/",
- );
- }
-
- # Maybe this ticket is a merge ticket
- my $limit_on = 'Local'. $field;
- # at least to myself
- $links->Limit(
- FIELD => $limit_on,
- VALUE => $self->id,
- ENTRYAGGREGATOR => 'OR',
- );
- $links->Limit(
- FIELD => $limit_on,
- VALUE => $_,
- ENTRYAGGREGATOR => 'OR',
- ) foreach $self->Merged;
- $links->Limit(
- FIELD => 'Type',
- VALUE => $type,
- ) if $type;
-
- return $links;
-}
-
-# }}}
-
-# {{{ sub DeleteLink
-
-=head2 DeleteLink
-
-Delete a link. takes a paramhash of Base, Target, Type, Silent,
-SilentBase and SilentTarget. Either Base or Target must be null.
-The null value will be replaced with this ticket\'s id.
-
-If Silent is true then no transaction would be recorded, in other
-case you can control creation of transactions on both base and
-target with SilentBase and SilentTarget respectively. By default
-both transactions are created.
-
-=cut
-
-sub DeleteLink {
- my $self = shift;
- my %args = (
- Base => undef,
- Target => undef,
- Type => undef,
- Silent => undef,
- SilentBase => undef,
- SilentTarget => undef,
- @_
- );
-
- unless ( $args{'Target'} || $args{'Base'} ) {
- $RT::Logger->error("Base or Target must be specified");
- return ( 0, $self->loc('Either base or target must be specified') );
- }
-
- #check acls
- my $right = 0;
- $right++ if $self->CurrentUserHasRight('ModifyTicket');
- if ( !$right && RT->Config->Get( 'StrictLinkACL' ) ) {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- # If the other URI is an RT::Ticket, we want to make sure the user
- # can modify it too...
- my ($status, $msg, $other_ticket) = $self->__GetTicketFromURI( URI => $args{'Target'} || $args{'Base'} );
- return (0, $msg) unless $status;
- if ( !$other_ticket || $other_ticket->CurrentUserHasRight('ModifyTicket') ) {
- $right++;
- }
- if ( ( !RT->Config->Get( 'StrictLinkACL' ) && $right == 0 ) ||
- ( RT->Config->Get( 'StrictLinkACL' ) && $right < 2 ) )
- {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- my ($val, $Msg) = $self->SUPER::_DeleteLink(%args);
- return ( 0, $Msg ) unless $val;
-
- return ( $val, $Msg ) if $args{'Silent'};
-
- my ($direction, $remote_link);
-
- if ( $args{'Base'} ) {
- $remote_link = $args{'Base'};
- $direction = 'Target';
- }
- elsif ( $args{'Target'} ) {
- $remote_link = $args{'Target'};
- $direction = 'Base';
- }
-
- my $remote_uri = RT::URI->new( $self->CurrentUser );
- $remote_uri->FromURI( $remote_link );
-
- unless ( $args{ 'Silent'. $direction } ) {
- my ( $Trans, $Msg, $TransObj ) = $self->_NewTransaction(
- Type => 'DeleteLink',
- Field => $LINKDIRMAP{$args{'Type'}}->{$direction},
- OldValue => $remote_uri->URI || $remote_link,
- TimeTaken => 0
- );
- $RT::Logger->error("Couldn't create transaction: $Msg") unless $Trans;
- }
-
- if ( !$args{ 'Silent'. ( $direction eq 'Target'? 'Base': 'Target' ) } && $remote_uri->IsLocal ) {
- my $OtherObj = $remote_uri->Object;
- my ( $val, $Msg ) = $OtherObj->_NewTransaction(
- Type => 'DeleteLink',
- Field => $direction eq 'Target' ? $LINKDIRMAP{$args{'Type'}}->{Base}
- : $LINKDIRMAP{$args{'Type'}}->{Target},
- OldValue => $self->URI,
- ActivateScrips => !RT->Config->Get('LinkTransactionsRun1Scrip'),
- TimeTaken => 0,
- );
- $RT::Logger->error("Couldn't create transaction: $Msg") unless $val;
- }
-
- return ( $val, $Msg );
-}
-
-# }}}
-
-# {{{ sub AddLink
-
-=head2 AddLink
-
-Takes a paramhash of Type and one of Base or Target. Adds that link to this ticket.
-
-If Silent is true then no transaction would be recorded, in other
-case you can control creation of transactions on both base and
-target with SilentBase and SilentTarget respectively. By default
-both transactions are created.
-
-=cut
-
-sub AddLink {
- my $self = shift;
- my %args = ( Target => '',
- Base => '',
- Type => '',
- Silent => undef,
- SilentBase => undef,
- SilentTarget => undef,
- @_ );
-
- unless ( $args{'Target'} || $args{'Base'} ) {
- $RT::Logger->error("Base or Target must be specified");
- return ( 0, $self->loc('Either base or target must be specified') );
- }
-
- my $right = 0;
- $right++ if $self->CurrentUserHasRight('ModifyTicket');
- if ( !$right && RT->Config->Get( 'StrictLinkACL' ) ) {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- # If the other URI is an RT::Ticket, we want to make sure the user
- # can modify it too...
- my ($status, $msg, $other_ticket) = $self->__GetTicketFromURI( URI => $args{'Target'} || $args{'Base'} );
- return (0, $msg) unless $status;
- if ( !$other_ticket || $other_ticket->CurrentUserHasRight('ModifyTicket') ) {
- $right++;
- }
- if ( ( !RT->Config->Get( 'StrictLinkACL' ) && $right == 0 ) ||
- ( RT->Config->Get( 'StrictLinkACL' ) && $right < 2 ) )
- {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- return $self->_AddLink(%args);
-}
-
-sub __GetTicketFromURI {
- my $self = shift;
- my %args = ( URI => '', @_ );
-
- # If the other URI is an RT::Ticket, we want to make sure the user
- # can modify it too...
- my $uri_obj = RT::URI->new( $self->CurrentUser );
- $uri_obj->FromURI( $args{'URI'} );
-
- unless ( $uri_obj->Resolver && $uri_obj->Scheme ) {
- my $msg = $self->loc( "Couldn't resolve '[_1]' into a URI.", $args{'URI'} );
- $RT::Logger->warning( $msg );
- return( 0, $msg );
- }
- my $obj = $uri_obj->Resolver->Object;
- unless ( UNIVERSAL::isa($obj, 'RT::Ticket') && $obj->id ) {
- return (1, 'Found not a ticket', undef);
- }
- return (1, 'Found ticket', $obj);
-}
-
-=head2 _AddLink
-
-Private non-acled variant of AddLink so that links can be added during create.
-
-=cut
-
-sub _AddLink {
- my $self = shift;
- my %args = ( Target => '',
- Base => '',
- Type => '',
- Silent => undef,
- SilentBase => undef,
- SilentTarget => undef,
- @_ );
-
- my ($val, $msg, $exist) = $self->SUPER::_AddLink(%args);
- return ($val, $msg) if !$val || $exist;
- return ($val, $msg) if $args{'Silent'};
-
- my ($direction, $remote_link);
- if ( $args{'Target'} ) {
- $remote_link = $args{'Target'};
- $direction = 'Base';
- } elsif ( $args{'Base'} ) {
- $remote_link = $args{'Base'};
- $direction = 'Target';
- }
-
- my $remote_uri = RT::URI->new( $self->CurrentUser );
- $remote_uri->FromURI( $remote_link );
-
- unless ( $args{ 'Silent'. $direction } ) {
- my ( $Trans, $Msg, $TransObj ) = $self->_NewTransaction(
- Type => 'AddLink',
- Field => $LINKDIRMAP{$args{'Type'}}->{$direction},
- NewValue => $remote_uri->URI || $remote_link,
- TimeTaken => 0
- );
- $RT::Logger->error("Couldn't create transaction: $Msg") unless $Trans;
- }
-
- if ( !$args{ 'Silent'. ( $direction eq 'Target'? 'Base': 'Target' ) } && $remote_uri->IsLocal ) {
- my $OtherObj = $remote_uri->Object;
- my ( $val, $msg ) = $OtherObj->_NewTransaction(
- Type => 'AddLink',
- Field => $direction eq 'Target' ? $LINKDIRMAP{$args{'Type'}}->{Base}
- : $LINKDIRMAP{$args{'Type'}}->{Target},
- NewValue => $self->URI,
- ActivateScrips => !RT->Config->Get('LinkTransactionsRun1Scrip'),
- TimeTaken => 0,
- );
- $RT::Logger->error("Couldn't create transaction: $msg") unless $val;
- }
-
- return ( $val, $msg );
-}
-
-# }}}
-
-
-# {{{ sub MergeInto
-
-=head2 MergeInto
-
-MergeInto take the id of the ticket to merge this ticket into.
-
-=cut
-
-sub MergeInto {
- my $self = shift;
- my $ticket_id = shift;
-
- unless ( $self->CurrentUserHasRight('ModifyTicket') ) {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- # Load up the new ticket.
- my $MergeInto = RT::Ticket->new($self->CurrentUser);
- $MergeInto->Load($ticket_id);
-
- # make sure it exists.
- unless ( $MergeInto->Id ) {
- return ( 0, $self->loc("New ticket doesn't exist") );
- }
-
- # Make sure the current user can modify the new ticket.
- unless ( $MergeInto->CurrentUserHasRight('ModifyTicket') ) {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- delete $MERGE_CACHE{'effective'}{ $self->id };
- delete @{ $MERGE_CACHE{'merged'} }{
- $ticket_id, $MergeInto->id, $self->id
- };
-
- $RT::Handle->BeginTransaction();
-
- # We use EffectiveId here even though it duplicates information from
- # the links table becasue of the massive performance hit we'd take
- # by trying to do a separate database query for merge info everytime
- # loaded a ticket.
-
- #update this ticket's effective id to the new ticket's id.
- my ( $id_val, $id_msg ) = $self->__Set(
- Field => 'EffectiveId',
- Value => $MergeInto->Id()
- );
-
- unless ($id_val) {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("Merge failed. Couldn't set EffectiveId") );
- }
-
-
- if ( $self->__Value('Status') ne 'resolved' ) {
-
- my ( $status_val, $status_msg )
- = $self->__Set( Field => 'Status', Value => 'resolved' );
-
- unless ($status_val) {
- $RT::Handle->Rollback();
- $RT::Logger->error(
- $self->loc(
- "[_1] couldn't set status to resolved. RT's Database may be inconsistent.",
- $self
- )
- );
- return ( 0, $self->loc("Merge failed. Couldn't set Status") );
- }
- }
-
- # update all the links that point to that old ticket
- my $old_links_to = RT::Links->new($self->CurrentUser);
- $old_links_to->Limit(FIELD => 'Target', VALUE => $self->URI);
-
- my %old_seen;
- while (my $link = $old_links_to->Next) {
- if (exists $old_seen{$link->Base."-".$link->Type}) {
- $link->Delete;
- }
- elsif ($link->Base eq $MergeInto->URI) {
- $link->Delete;
- } else {
- # First, make sure the link doesn't already exist. then move it over.
- my $tmp = RT::Link->new($RT::SystemUser);
- $tmp->LoadByCols(Base => $link->Base, Type => $link->Type, LocalTarget => $MergeInto->id);
- if ($tmp->id) {
- $link->Delete;
- } else {
- $link->SetTarget($MergeInto->URI);
- $link->SetLocalTarget($MergeInto->id);
- }
- $old_seen{$link->Base."-".$link->Type} =1;
- }
-
- }
-
- my $old_links_from = RT::Links->new($self->CurrentUser);
- $old_links_from->Limit(FIELD => 'Base', VALUE => $self->URI);
-
- while (my $link = $old_links_from->Next) {
- if (exists $old_seen{$link->Type."-".$link->Target}) {
- $link->Delete;
- }
- if ($link->Target eq $MergeInto->URI) {
- $link->Delete;
- } else {
- # First, make sure the link doesn't already exist. then move it over.
- my $tmp = RT::Link->new($RT::SystemUser);
- $tmp->LoadByCols(Target => $link->Target, Type => $link->Type, LocalBase => $MergeInto->id);
- if ($tmp->id) {
- $link->Delete;
- } else {
- $link->SetBase($MergeInto->URI);
- $link->SetLocalBase($MergeInto->id);
- $old_seen{$link->Type."-".$link->Target} =1;
- }
- }
-
- }
-
- # Update time fields
- foreach my $type qw(TimeEstimated TimeWorked TimeLeft) {
-
- my $mutator = "Set$type";
- $MergeInto->$mutator(
- ( $MergeInto->$type() || 0 ) + ( $self->$type() || 0 ) );
-
- }
-#add all of this ticket's watchers to that ticket.
- foreach my $watcher_type qw(Requestors Cc AdminCc) {
-
- my $people = $self->$watcher_type->MembersObj;
- my $addwatcher_type = $watcher_type;
- $addwatcher_type =~ s/s$//;
-
- while ( my $watcher = $people->Next ) {
-
- my ($val, $msg) = $MergeInto->_AddWatcher(
- Type => $addwatcher_type,
- Silent => 1,
- PrincipalId => $watcher->MemberId
- );
- unless ($val) {
- $RT::Logger->warning($msg);
- }
- }
-
- }
-
- #find all of the tickets that were merged into this ticket.
- my $old_mergees = new RT::Tickets( $self->CurrentUser );
- $old_mergees->Limit(
- FIELD => 'EffectiveId',
- OPERATOR => '=',
- VALUE => $self->Id
- );
-
- # update their EffectiveId fields to the new ticket's id
- while ( my $ticket = $old_mergees->Next() ) {
- my ( $val, $msg ) = $ticket->__Set(
- Field => 'EffectiveId',
- Value => $MergeInto->Id()
- );
- }
-
- #make a new link: this ticket is merged into that other ticket.
- $self->AddLink( Type => 'MergedInto', Target => $MergeInto->Id());
-
- $MergeInto->_SetLastUpdated;
-
- $RT::Handle->Commit();
- return ( 1, $self->loc("Merge Successful") );
-}
-
-=head2 Merged
-
-Returns list of tickets' ids that's been merged into this ticket.
-
-=cut
-
-sub Merged {
- my $self = shift;
-
- my $id = $self->id;
- return @{ $MERGE_CACHE{'merged'}{ $id } }
- if $MERGE_CACHE{'merged'}{ $id };
-
- my $mergees = RT::Tickets->new( $self->CurrentUser );
- $mergees->Limit(
- FIELD => 'EffectiveId',
- VALUE => $id,
- );
- $mergees->Limit(
- FIELD => 'id',
- OPERATOR => '!=',
- VALUE => $id,
- );
- return @{ $MERGE_CACHE{'merged'}{ $id } ||= [] }
- = map $_->id, @{ $mergees->ItemsArrayRef || [] };
-}
-
-# }}}
-
-# }}}
-
-# {{{ Routines dealing with ownership
-
-# {{{ sub OwnerObj
-
-=head2 OwnerObj
-
-Takes nothing and returns an RT::User object of
-this ticket's owner
-
-=cut
-
-sub OwnerObj {
- my $self = shift;
-
- #If this gets ACLed, we lose on a rights check in User.pm and
- #get deep recursion. if we need ACLs here, we need
- #an equiv without ACLs
-
- my $owner = new RT::User( $self->CurrentUser );
- $owner->Load( $self->__Value('Owner') );
-
- #Return the owner object
- return ($owner);
-}
-
-# }}}
-
-# {{{ sub OwnerAsString
-
-=head2 OwnerAsString
-
-Returns the owner's email address
-
-=cut
-
-sub OwnerAsString {
- my $self = shift;
- return ( $self->OwnerObj->EmailAddress );
-
-}
-
-# }}}
-
-# {{{ sub SetOwner
-
-=head2 SetOwner
-
-Takes two arguments:
- the Id or Name of the owner
-and (optionally) the type of the SetOwner Transaction. It defaults
-to 'Give'. 'Steal' is also a valid option.
-
-
-=cut
-
-sub SetOwner {
- my $self = shift;
- my $NewOwner = shift;
- my $Type = shift || "Give";
-
- $RT::Handle->BeginTransaction();
-
- $self->_SetLastUpdated(); # lock the ticket
- $self->Load( $self->id ); # in case $self changed while waiting for lock
-
- my $OldOwnerObj = $self->OwnerObj;
-
- my $NewOwnerObj = RT::User->new( $self->CurrentUser );
- $NewOwnerObj->Load( $NewOwner );
- unless ( $NewOwnerObj->Id ) {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("That user does not exist") );
- }
-
-
- # must have ModifyTicket rights
- # or TakeTicket/StealTicket and $NewOwner is self
- # see if it's a take
- if ( $OldOwnerObj->Id == $RT::Nobody->Id ) {
- unless ( $self->CurrentUserHasRight('ModifyTicket')
- || $self->CurrentUserHasRight('TakeTicket') ) {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("Permission Denied") );
- }
- }
-
- # see if it's a steal
- elsif ( $OldOwnerObj->Id != $RT::Nobody->Id
- && $OldOwnerObj->Id != $self->CurrentUser->id ) {
-
- unless ( $self->CurrentUserHasRight('ModifyTicket')
- || $self->CurrentUserHasRight('StealTicket') ) {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("Permission Denied") );
- }
- }
- else {
- unless ( $self->CurrentUserHasRight('ModifyTicket') ) {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("Permission Denied") );
- }
- }
-
- # If we're not stealing and the ticket has an owner and it's not
- # the current user
- if ( $Type ne 'Steal' and $Type ne 'Force'
- and $OldOwnerObj->Id != $RT::Nobody->Id
- and $OldOwnerObj->Id != $self->CurrentUser->Id )
- {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("You can only take tickets that are unowned") )
- if $NewOwnerObj->id == $self->CurrentUser->id;
- return (
- 0,
- $self->loc("You can only reassign tickets that you own or that are unowned" )
- );
- }
-
- #If we've specified a new owner and that user can't modify the ticket
- elsif ( !$NewOwnerObj->HasRight( Right => 'OwnTicket', Object => $self ) ) {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("That user may not own tickets in that queue") );
- }
-
- # If the ticket has an owner and it's the new owner, we don't need
- # To do anything
- elsif ( $NewOwnerObj->Id == $OldOwnerObj->Id ) {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("That user already owns that ticket") );
- }
-
- # Delete the owner in the owner group, then add a new one
- # TODO: is this safe? it's not how we really want the API to work
- # for most things, but it's fast.
- my ( $del_id, $del_msg );
- for my $owner (@{$self->OwnerGroup->MembersObj->ItemsArrayRef}) {
- ($del_id, $del_msg) = $owner->Delete();
- last unless ($del_id);
- }
-
- unless ($del_id) {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("Could not change owner: [_1]", $del_msg) );
- }
-
- my ( $add_id, $add_msg ) = $self->OwnerGroup->_AddMember(
- PrincipalId => $NewOwnerObj->PrincipalId,
- InsideTransaction => 1 );
- unless ($add_id) {
- $RT::Handle->Rollback();
- return ( 0, $self->loc("Could not change owner: [_1]", $add_msg ) );
- }
-
- # We call set twice with slightly different arguments, so
- # as to not have an SQL transaction span two RT transactions
-
- my ( $val, $msg ) = $self->_Set(
- Field => 'Owner',
- RecordTransaction => 0,
- Value => $NewOwnerObj->Id,
- TimeTaken => 0,
- TransactionType => $Type,
- CheckACL => 0, # don't check acl
- );
-
- unless ($val) {
- $RT::Handle->Rollback;
- return ( 0, $self->loc("Could not change owner: [_1]", $msg) );
- }
-
- ($val, $msg) = $self->_NewTransaction(
- Type => $Type,
- Field => 'Owner',
- NewValue => $NewOwnerObj->Id,
- OldValue => $OldOwnerObj->Id,
- TimeTaken => 0,
- );
-
- if ( $val ) {
- $msg = $self->loc( "Owner changed from [_1] to [_2]",
- $OldOwnerObj->Name, $NewOwnerObj->Name );
- }
- else {
- $RT::Handle->Rollback();
- return ( 0, $msg );
- }
-
- $RT::Handle->Commit();
-
- return ( $val, $msg );
-}
-
-# }}}
-
-# {{{ sub Take
-
-=head2 Take
-
-A convenince method to set the ticket's owner to the current user
-
-=cut
-
-sub Take {
- my $self = shift;
- return ( $self->SetOwner( $self->CurrentUser->Id, 'Take' ) );
-}
-
-# }}}
-
-# {{{ sub Untake
-
-=head2 Untake
-
-Convenience method to set the owner to 'nobody' if the current user is the owner.
-
-=cut
-
-sub Untake {
- my $self = shift;
- return ( $self->SetOwner( $RT::Nobody->UserObj->Id, 'Untake' ) );
-}
-
-# }}}
-
-# {{{ sub Steal
-
-=head2 Steal
-
-A convenience method to change the owner of the current ticket to the
-current user. Even if it's owned by another user.
-
-=cut
-
-sub Steal {
- my $self = shift;
-
- if ( $self->IsOwner( $self->CurrentUser ) ) {
- return ( 0, $self->loc("You already own this ticket") );
- }
- else {
- return ( $self->SetOwner( $self->CurrentUser->Id, 'Steal' ) );
-
- }
-
-}
-
-# }}}
-
-# }}}
-
-# {{{ Routines dealing with status
-
-# {{{ sub ValidateStatus
-
-=head2 ValidateStatus STATUS
-
-Takes a string. Returns true if that status is a valid status for this ticket.
-Returns false otherwise.
-
-=cut
-
-sub ValidateStatus {
- my $self = shift;
- my $status = shift;
-
- #Make sure the status passed in is valid
- unless ( $self->QueueObj->IsValidStatus($status) ) {
- return (undef);
- }
-
- return (1);
-
-}
-
-# }}}
-
-# {{{ sub SetStatus
-
-=head2 SetStatus STATUS
-
-Set this ticket\'s status. STATUS can be one of: new, open, stalled, resolved, rejected or deleted.
-
-Alternatively, you can pass in a list of named parameters (Status => STATUS, Force => FORCE). If FORCE is true, ignore unresolved dependencies and force a status change.
-
-
-
-=cut
-
-sub SetStatus {
- my $self = shift;
- my %args;
-
- if (@_ == 1) {
- $args{Status} = shift;
- }
- else {
- %args = (@_);
- }
-
- #Check ACL
- if ( $args{Status} eq 'deleted') {
- unless ($self->CurrentUserHasRight('DeleteTicket')) {
- return ( 0, $self->loc('Permission Denied') );
- }
- } else {
- unless ($self->CurrentUserHasRight('ModifyTicket')) {
- return ( 0, $self->loc('Permission Denied') );
- }
- }
-
- if (!$args{Force} && ($args{'Status'} eq 'resolved') && $self->HasUnresolvedDependencies) {
- return (0, $self->loc('That ticket has unresolved dependencies'));
- }
-
- my $now = RT::Date->new( $self->CurrentUser );
- $now->SetToNow();
-
- #If we're changing the status from new, record that we've started
- if ( $self->Status eq 'new' && $args{Status} ne 'new' ) {
-
- #Set the Started time to "now"
- $self->_Set( Field => 'Started',
- Value => $now->ISO,
- RecordTransaction => 0 );
- }
-
- #When we close a ticket, set the 'Resolved' attribute to now.
- # It's misnamed, but that's just historical.
- if ( $self->QueueObj->IsInactiveStatus($args{Status}) ) {
- $self->_Set( Field => 'Resolved',
- Value => $now->ISO,
- RecordTransaction => 0 );
- }
-
- #Actually update the status
- my ($val, $msg)= $self->_Set( Field => 'Status',
- Value => $args{Status},
- TimeTaken => 0,
- CheckACL => 0,
- TransactionType => 'Status' );
-
- return($val,$msg);
-}
-
-# }}}
-
-# {{{ sub Delete
-
-=head2 Delete
-
-Takes no arguments. Marks this ticket for garbage collection
-
-=cut
-
-sub Delete {
- my $self = shift;
- return ( $self->SetStatus('deleted') );
-
- # TODO: garbage collection
-}
-
-# }}}
-
-# {{{ sub Stall
-
-=head2 Stall
-
-Sets this ticket's status to stalled
-
-=cut
-
-sub Stall {
- my $self = shift;
- return ( $self->SetStatus('stalled') );
-}
-
-# }}}
-
-# {{{ sub Reject
-
-=head2 Reject
-
-Sets this ticket's status to rejected
-
-=cut
-
-sub Reject {
- my $self = shift;
- return ( $self->SetStatus('rejected') );
-}
-
-# }}}
-
-# {{{ sub Open
-
-=head2 Open
-
-Sets this ticket\'s status to Open
-
-=cut
-
-sub Open {
- my $self = shift;
- return ( $self->SetStatus('open') );
-}
-
-# }}}
-
-# {{{ sub Resolve
-
-=head2 Resolve
-
-Sets this ticket\'s status to Resolved
-
-=cut
-
-sub Resolve {
- my $self = shift;
- return ( $self->SetStatus('resolved') );
-}
-
-# }}}
-
-# }}}
-
-
-# {{{ Actions + Routines dealing with transactions
-
-# {{{ sub SetTold and _SetTold
-
-=head2 SetTold ISO [TIMETAKEN]
-
-Updates the told and records a transaction
-
-=cut
-
-sub SetTold {
- my $self = shift;
- my $told;
- $told = shift if (@_);
- my $timetaken = shift || 0;
-
- unless ( $self->CurrentUserHasRight('ModifyTicket') ) {
- return ( 0, $self->loc("Permission Denied") );
- }
-
- my $datetold = new RT::Date( $self->CurrentUser );
- if ($told) {
- $datetold->Set( Format => 'iso',
- Value => $told );
- }
- else {
- $datetold->SetToNow();
- }
-
- return ( $self->_Set( Field => 'Told',
- Value => $datetold->ISO,
- TimeTaken => $timetaken,
- TransactionType => 'Told' ) );
-}
-
-=head2 _SetTold
-
-Updates the told without a transaction or acl check. Useful when we're sending replies.
-
-=cut
-
-sub _SetTold {
- my $self = shift;
-
- my $now = new RT::Date( $self->CurrentUser );
- $now->SetToNow();
-
- #use __Set to get no ACLs ;)
- return ( $self->__Set( Field => 'Told',
- Value => $now->ISO ) );
-}
-
-=head2 SeenUpTo
-
-
-=cut
-
-sub SeenUpTo {
- my $self = shift;
- my $uid = $self->CurrentUser->id;
- my $attr = $self->FirstAttribute( "User-". $uid ."-SeenUpTo" );
- return if $attr && $attr->Content gt $self->LastUpdated;
-
- my $txns = $self->Transactions;
- $txns->Limit( FIELD => 'Type', VALUE => 'Comment' );
- $txns->Limit( FIELD => 'Type', VALUE => 'Correspond' );
- $txns->Limit( FIELD => 'Creator', OPERATOR => '!=', VALUE => $uid );
- $txns->Limit(
- FIELD => 'Created',
- OPERATOR => '>',
- VALUE => $attr->Content
- ) if $attr;
- $txns->RowsPerPage(1);
- return $txns->First;
-}
-
-# }}}
-
-=head2 TransactionBatch
-
-Returns an array reference of all transactions created on this ticket during
-this ticket object's lifetime or since last application of a batch, or undef
-if there were none.
-
-Only works when the C<UseTransactionBatch> config option is set to true.
-
-=cut
-
-sub TransactionBatch {
- my $self = shift;
- return $self->{_TransactionBatch};
-}
-
-=head2 ApplyTransactionBatch
-
-Applies scrips on the current batch of transactions and shinks it. Usually
-batch is applied when object is destroyed, but in some cases it's too late.
-
-=cut
-
-sub ApplyTransactionBatch {
- my $self = shift;
-
- my $batch = $self->TransactionBatch;
- return unless $batch && @$batch;
-
- $self->_ApplyTransactionBatch;
-
- $self->{_TransactionBatch} = [];
-}
-
-sub _ApplyTransactionBatch {
- my $self = shift;
- my $batch = $self->TransactionBatch;
-
- my %seen;
- my $types = join ',', grep !$seen{$_}++, grep defined, map $_->Type, grep defined, @{$batch};
-
- require RT::Scrips;
- RT::Scrips->new($RT::SystemUser)->Apply(
- Stage => 'TransactionBatch',
- TicketObj => $self,
- TransactionObj => $batch->[0],
- Type => $types,
- );
-
- # Entry point of the rule system
- my $rules = RT::Ruleset->FindAllRules(
- Stage => 'TransactionBatch',
- TicketObj => $self,
- TransactionObj => $batch->[0],
- Type => $types,
- );
- RT::Ruleset->CommitRules($rules);
-}
-
-sub DESTROY {
- my $self = shift;
-
- # DESTROY methods need to localize $@, or it may unset it. This
- # causes $m->abort to not bubble all of the way up. See perlbug
- # http://rt.perl.org/rt3/Ticket/Display.html?id=17650
- local $@;
-
- # The following line eliminates reentrancy.
- # It protects against the fact that perl doesn't deal gracefully
- # when an object's refcount is changed in its destructor.
- return if $self->{_Destroyed}++;
-
- my $batch = $self->TransactionBatch;
- return unless $batch && @$batch;
-
- return $self->_ApplyTransactionBatch;
-}
-
-# }}}
-
-# {{{ PRIVATE UTILITY METHODS. Mostly needed so Ticket can be a DBIx::Record
-
-# {{{ sub _OverlayAccessible
-
-sub _OverlayAccessible {
- {
- EffectiveId => { 'read' => 1, 'write' => 1, 'public' => 1 },
- Queue => { 'read' => 1, 'write' => 1 },
- Requestors => { 'read' => 1, 'write' => 1 },
- Owner => { 'read' => 1, 'write' => 1 },
- Subject => { 'read' => 1, 'write' => 1 },
- InitialPriority => { 'read' => 1, 'write' => 1 },
- FinalPriority => { 'read' => 1, 'write' => 1 },
- Priority => { 'read' => 1, 'write' => 1 },
- Status => { 'read' => 1, 'write' => 1 },
- TimeEstimated => { 'read' => 1, 'write' => 1 },
- TimeWorked => { 'read' => 1, 'write' => 1 },
- TimeLeft => { 'read' => 1, 'write' => 1 },
- Told => { 'read' => 1, 'write' => 1 },
- Resolved => { 'read' => 1 },
- Type => { 'read' => 1 },
- Starts => { 'read' => 1, 'write' => 1 },
- Started => { 'read' => 1, 'write' => 1 },
- Due => { 'read' => 1, 'write' => 1 },
- Creator => { 'read' => 1, 'auto' => 1 },
- Created => { 'read' => 1, 'auto' => 1 },
- LastUpdatedBy => { 'read' => 1, 'auto' => 1 },
- LastUpdated => { 'read' => 1, 'auto' => 1 }
- };
-
-}
-
-# }}}
-
-# {{{ sub _Set
-
-sub _Set {
- my $self = shift;
-
- my %args = ( Field => undef,
- Value => undef,
- TimeTaken => 0,
- RecordTransaction => 1,
- UpdateTicket => 1,
- CheckACL => 1,
- TransactionType => 'Set',
- @_ );
-
- if ($args{'CheckACL'}) {
- unless ( $self->CurrentUserHasRight('ModifyTicket')) {
- return ( 0, $self->loc("Permission Denied"));
- }
- }
-
- unless ($args{'UpdateTicket'} || $args{'RecordTransaction'}) {
- $RT::Logger->error("Ticket->_Set called without a mandate to record an update or update the ticket");
- return(0, $self->loc("Internal Error"));
- }
-
- #if the user is trying to modify the record
-
- #Take care of the old value we really don't want to get in an ACL loop.
- # so ask the super::_Value
- my $Old = $self->SUPER::_Value("$args{'Field'}");
-
- my ($ret, $msg);
- if ( $args{'UpdateTicket'} ) {
-
- #Set the new value
- ( $ret, $msg ) = $self->SUPER::_Set( Field => $args{'Field'},
- Value => $args{'Value'} );
-
- #If we can't actually set the field to the value, don't record
- # a transaction. instead, get out of here.
- return ( 0, $msg ) unless $ret;
- }
-
- if ( $args{'RecordTransaction'} == 1 ) {
-
- my ( $Trans, $Msg, $TransObj ) = $self->_NewTransaction(
- Type => $args{'TransactionType'},
- Field => $args{'Field'},
- NewValue => $args{'Value'},
- OldValue => $Old,
- TimeTaken => $args{'TimeTaken'},
- );
- return ( $Trans, scalar $TransObj->BriefDescription );
- }
- else {
- return ( $ret, $msg );
- }
-}
-
-# }}}
-
-# {{{ sub _Value
-
-=head2 _Value
-
-Takes the name of a table column.
-Returns its value as a string, if the user passes an ACL check
-
-=cut
-
-sub _Value {
-
- my $self = shift;
- my $field = shift;
-
- #if the field is public, return it.
- if ( $self->_Accessible( $field, 'public' ) ) {
-
- #$RT::Logger->debug("Skipping ACL check for $field");
- return ( $self->SUPER::_Value($field) );
-
- }
-
- #If the current user doesn't have ACLs, don't let em at it.
-
- unless ( $self->CurrentUserHasRight('ShowTicket') ) {
- return (undef);
- }
- return ( $self->SUPER::_Value($field) );
-
-}
-
-# }}}
-
-# {{{ sub _UpdateTimeTaken
-
-=head2 _UpdateTimeTaken
-
-This routine will increment the timeworked counter. it should
-only be called from _NewTransaction
-
-=cut
-
-sub _UpdateTimeTaken {
- my $self = shift;
- my $Minutes = shift;
- my ($Total);
-
- $Total = $self->SUPER::_Value("TimeWorked");
- $Total = ( $Total || 0 ) + ( $Minutes || 0 );
- $self->SUPER::_Set(
- Field => "TimeWorked",
- Value => $Total
- );
-
- return ($Total);
-}
-
-# }}}
-
-# }}}
-
-# {{{ Routines dealing with ACCESS CONTROL
-
-# {{{ sub CurrentUserHasRight
-
-=head2 CurrentUserHasRight
-
- Takes the textual name of a Ticket scoped right (from RT::ACE) and returns
-1 if the user has that right. It returns 0 if the user doesn't have that right.
-
-=cut
-
-sub CurrentUserHasRight {
- my $self = shift;
- my $right = shift;
-
- return $self->CurrentUser->PrincipalObj->HasRight(
- Object => $self,
- Right => $right,
- )
-}
-
-# }}}
-
-# {{{ sub HasRight
-
-=head2 HasRight
-
- Takes a paramhash with the attributes 'Right' and 'Principal'
- 'Right' is a ticket-scoped textual right from RT::ACE
- 'Principal' is an RT::User object
-
- Returns 1 if the principal has the right. Returns undef if not.
-
-=cut
-
-sub HasRight {
- my $self = shift;
- my %args = (
- Right => undef,
- Principal => undef,
- @_
- );
-
- unless ( ( defined $args{'Principal'} ) and ( ref( $args{'Principal'} ) ) )
- {
- Carp::cluck("Principal attrib undefined for Ticket::HasRight");
- $RT::Logger->crit("Principal attrib undefined for Ticket::HasRight");
- return(undef);
- }
-
- return (
- $args{'Principal'}->HasRight(
- Object => $self,
- Right => $args{'Right'}
- )
- );
-}
-
-# }}}
-
-# }}}
-
-=head2 Reminders
-
-Return the Reminders object for this ticket. (It's an RT::Reminders object.)
-It isn't acutally a searchbuilder collection itself.
-
-=cut
-
-sub Reminders {
- my $self = shift;
-
- unless ($self->{'__reminders'}) {
- $self->{'__reminders'} = RT::Reminders->new($self->CurrentUser);
- $self->{'__reminders'}->Ticket($self->id);
- }
- return $self->{'__reminders'};
-
-}
-
-
-
-# {{{ sub Transactions
-
-=head2 Transactions
-
- Returns an RT::Transactions object of all transactions on this ticket
-
-=cut
-
-sub Transactions {
- my $self = shift;
-
- my $transactions = RT::Transactions->new( $self->CurrentUser );
-
- #If the user has no rights, return an empty object
- if ( $self->CurrentUserHasRight('ShowTicket') ) {
- $transactions->LimitToTicket($self->id);
-
- # if the user may not see comments do not return them
- unless ( $self->CurrentUserHasRight('ShowTicketComments') ) {
- $transactions->Limit(
- SUBCLAUSE => 'acl',
- FIELD => 'Type',
- OPERATOR => '!=',
- VALUE => "Comment"
- );
- $transactions->Limit(
- SUBCLAUSE => 'acl',
- FIELD => 'Type',
- OPERATOR => '!=',
- VALUE => "CommentEmailRecord",
- ENTRYAGGREGATOR => 'AND'
- );
-
- }
- } else {
- $transactions->Limit(
- SUBCLAUSE => 'acl',
- FIELD => 'id',
- VALUE => 0,
- ENTRYAGGREGATOR => 'AND'
- );
- }
-
- return ($transactions);
-}
-
-# }}}
-
-
-# {{{ TransactionCustomFields
-
-=head2 TransactionCustomFields
-
- Returns the custom fields that transactions on tickets will have.
-
-=cut
-
-sub TransactionCustomFields {
- my $self = shift;
- return $self->QueueObj->TicketTransactionCustomFields;
-}
-
-# }}}
-
-# {{{ sub CustomFieldValues
-
-=head2 CustomFieldValues
-
-# Do name => id mapping (if needed) before falling back to
-# RT::Record's CustomFieldValues
-
-See L<RT::Record>
-
-=cut
-
-sub CustomFieldValues {
- my $self = shift;
- my $field = shift;
-
- return $self->SUPER::CustomFieldValues( $field ) if !$field || $field =~ /^\d+$/;
-
- my $cf = RT::CustomField->new( $self->CurrentUser );
- $cf->SetContextObject( $self );
- $cf->LoadByNameAndQueue( Name => $field, Queue => $self->Queue );
- unless ( $cf->id ) {
- $cf->LoadByNameAndQueue( Name => $field, Queue => 0 );
- }
-
- # If we didn't find a valid cfid, give up.
- return RT::ObjectCustomFieldValues->new( $self->CurrentUser ) unless $cf->id;
-
- return $self->SUPER::CustomFieldValues( $cf->id );
-}
-
-# }}}
-
-# {{{ sub CustomFieldLookupType
-
-=head2 CustomFieldLookupType
-
-Returns the RT::Ticket lookup type, which can be passed to
-RT::CustomField->Create() via the 'LookupType' hash key.
-
-=cut
-
-# }}}
-
-sub CustomFieldLookupType {
- "RT::Queue-RT::Ticket";
-}
-
-=head2 ACLEquivalenceObjects
-
-This method returns a list of objects for which a user's rights also apply
-to this ticket. Generally, this is only the ticket's queue, but some RT
-extensions may make other objects available too.
-
-This method is called from L<RT::Principal/HasRight>.
-
-=cut
-
-sub ACLEquivalenceObjects {
- my $self = shift;
- return $self->QueueObj;
-
-}
-
-
-1;
-
-=head1 AUTHOR
-
-Jesse Vincent, jesse@bestpractical.com
-
-=head1 SEE ALSO
-
-RT
-
-=cut
-
generated by cgit v1.1 at 2024-05-24 18:53:50 +0000