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-rwxr-xr-xrt/lib/RT/Interface/Email.pm1035
1 files changed, 346 insertions, 689 deletions
diff --git a/rt/lib/RT/Interface/Email.pm b/rt/lib/RT/Interface/Email.pm
index dfbd4aeea..7eec0502f 100755
--- a/rt/lib/RT/Interface/Email.pm
+++ b/rt/lib/RT/Interface/Email.pm
@@ -1,14 +1,8 @@
-# BEGIN BPS TAGGED BLOCK {{{
+# BEGIN LICENSE BLOCK
#
-# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
+# (Except where explictly superceded by other copyright notices)
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
@@ -20,70 +14,50 @@
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-# 02110-1301 or visit their web page on the internet at
-# http://www.gnu.org/copyleft/gpl.html.
-#
-#
-# CONTRIBUTION SUBMISSION POLICY:
+# Unless otherwise specified, all modifications, corrections or
+# extensions to this work which alter its source code become the
+# property of Best Practical Solutions, LLC when submitted for
+# inclusion in the work.
#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
+# END LICENSE BLOCK
package RT::Interface::Email;
use strict;
use Mail::Address;
use MIME::Entity;
use RT::EmailParser;
-use File::Temp;
-use UNIVERSAL::require;
+
BEGIN {
use Exporter ();
- use vars qw ( @ISA @EXPORT_OK);
-
+ use vars qw ($VERSION @ISA @EXPORT @EXPORT_OK %EXPORT_TAGS);
+
# set the version for version checking
- our $VERSION = 2.0;
-
- @ISA = qw(Exporter);
-
+ $VERSION = do { my @r = (q$Revision: 1.2 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
+
+ @ISA = qw(Exporter);
+
# your exported package globals go here,
# as well as any optionally exported functions
- @EXPORT_OK = qw(
- &CreateUser
- &GetMessageContent
- &CheckForLoops
- &CheckForSuspiciousSender
- &CheckForAutoGenerated
- &CheckForBounce
- &MailError
- &ParseCcAddressesFromHead
- &ParseSenderAddressFromHead
- &ParseErrorsToAddressFromHead
- &ParseAddressFromHeader
- &Gateway);
+ @EXPORT_OK = qw(
+ &CreateUser
+ &GetMessageContent
+ &CheckForLoops
+ &CheckForSuspiciousSender
+ &CheckForAutoGenerated
+ &MailError
+ &ParseCcAddressesFromHead
+ &ParseSenderAddressFromHead
+ &ParseErrorsToAddressFromHead
+ &ParseAddressFromHeader
+ &Gateway);
}
=head1 NAME
- RT::Interface::Email - helper functions for parsing email sent to RT
+ RT::Interface::CLI - helper functions for creating a commandline RT interface
=head1 SYNOPSIS
@@ -106,18 +80,19 @@ ok(require RT::Interface::Email);
=cut
-# {{{ sub CheckForLoops
-sub CheckForLoops {
- my $head = shift;
+# {{{ sub CheckForLoops
+sub CheckForLoops {
+ my $head = shift;
+
#If this instance of RT sent it our, we don't want to take it in
my $RTLoop = $head->get("X-RT-Loop-Prevention") || "";
- chomp($RTLoop); #remove that newline
- if ( $RTLoop eq "$RT::rtname" ) {
- return (1);
+ chomp ($RTLoop); #remove that newline
+ if ($RTLoop eq "$RT::rtname") {
+ return (1);
}
-
+
# TODO: We might not trap the case where RT instance A sends a mail
# to RT instance B which sends a mail to ...
return (undef);
@@ -131,24 +106,23 @@ sub CheckForSuspiciousSender {
my $head = shift;
#if it's from a postmaster or mailer daemon, it's likely a bounce.
-
+
#TODO: better algorithms needed here - there is no standards for
#bounces, so it's very difficult to separate them from anything
#else. At the other hand, the Return-To address is only ment to be
#used as an error channel, we might want to put up a separate
#Return-To address which is treated differently.
-
+
#TODO: search through the whole email and find the right Ticket ID.
- my ( $From, $junk ) = ParseSenderAddressFromHead($head);
-
- if ( ( $From =~ /^mailer-daemon\@/i )
- or ( $From =~ /^postmaster\@/i ) )
- {
- return (1);
-
+ my ($From, $junk) = ParseSenderAddressFromHead($head);
+
+ if (($From =~ /^mailer-daemon/i) or
+ ($From =~ /^postmaster/i)){
+ return (1);
+
}
-
+
return (undef);
}
@@ -158,126 +132,57 @@ sub CheckForSuspiciousSender {
# {{{ sub CheckForAutoGenerated
sub CheckForAutoGenerated {
my $head = shift;
-
- my $Precedence = $head->get("Precedence") || "";
- if ( $Precedence =~ /^(bulk|junk)/i ) {
- return (1);
- }
-
- # First Class mailer uses this as a clue.
- my $FCJunk = $head->get("X-FC-Machinegenerated") || "";
- if ( $FCJunk =~ /^true/i ) {
- return (1);
+
+ my $Precedence = $head->get("Precedence") || "" ;
+ if ($Precedence =~ /^(bulk|junk)/i) {
+ return (1);
}
-
- return (0);
-}
-
-# }}}
-
-# {{{ sub CheckForBounce
-sub CheckForBounce {
- my $head = shift;
-
- my $ReturnPath = $head->get("Return-path") || "";
- return ( $ReturnPath =~ /<>/ );
-}
-
-# }}}
-
-# {{{ IsRTAddress
-
-=head2 IsRTAddress ADDRESS
-
-Takes a single parameter, an email address.
-Returns true if that address matches the $RTAddressRegexp.
-Returns false, otherwise.
-
-=cut
-
-sub IsRTAddress {
- my $address = shift || '';
-
- # Example: the following rule would tell RT not to Cc
- # "tickets@noc.example.com"
- if ( defined($RT::RTAddressRegexp)
- && $address =~ /$RT::RTAddressRegexp/i )
- {
- return (1);
- } else {
- return (undef);
+ else {
+ return (0);
}
}
# }}}
-# {{{ CullRTAddresses
-
-=head2 CullRTAddresses ARRAY
-
-Takes a single argument, an array of email addresses.
-Returns the same array with any IsRTAddress()es weeded out.
-=cut
-
-sub CullRTAddresses {
- return grep !IsRTAddress($_), @_;
-}
-
-# }}}
-
-# {{{ sub MailError
+# {{{ sub MailError
sub MailError {
- my %args = (
- To => $RT::OwnerEmail,
- Bcc => undef,
- From => $RT::CorrespondAddress,
- Subject => 'There has been an error',
- Explanation => 'Unexplained error',
- MIMEObj => undef,
- Attach => undef,
- LogLevel => 'crit',
- @_
- );
-
- $RT::Logger->log(
- level => $args{'LogLevel'},
- message => $args{'Explanation'}
- );
- # the colons are necessary to make ->build include non-standard headers
- my $entity = MIME::Entity->build(
- Type => "multipart/mixed",
- From => $args{'From'},
- Bcc => $args{'Bcc'},
- To => $args{'To'},
- Subject => $args{'Subject'},
- 'Precedence:' => 'bulk',
- 'X-RT-Loop-Prevention:' => $RT::rtname,
- 'In-Reply-To:' => $args{'MIMEObj'} ? $args{'MIMEObj'}->head->get('Message-Id') : undef
- );
-
- $entity->attach( Data => $args{'Explanation'} . "\n" );
-
+ my %args = (To => $RT::OwnerEmail,
+ Bcc => undef,
+ From => $RT::CorrespondAddress,
+ Subject => 'There has been an error',
+ Explanation => 'Unexplained error',
+ MIMEObj => undef,
+ LogLevel => 'crit',
+ @_);
+
+
+ $RT::Logger->log(level => $args{'LogLevel'},
+ message => $args{'Explanation'}
+ );
+ my $entity = MIME::Entity->build( Type =>"multipart/mixed",
+ From => $args{'From'},
+ Bcc => $args{'Bcc'},
+ To => $args{'To'},
+ Subject => $args{'Subject'},
+ 'X-RT-Loop-Prevention' => $RT::rtname,
+ );
+
+ $entity->attach( Data => $args{'Explanation'}."\n");
+
my $mimeobj = $args{'MIMEObj'};
if ($mimeobj) {
$mimeobj->sync_headers();
$entity->add_part($mimeobj);
}
-
- if ( $args{'Attach'} ) {
- $entity->attach( Data => $args{'Attach'}, Type => 'message/rfc822' );
-
- }
-
- if ( $RT::MailCommand eq 'sendmailpipe' ) {
- open( MAIL,
- "|$RT::SendmailPath $RT::SendmailBounceArguments $RT::SendmailArguments"
- )
- || return (0);
+
+ if ($RT::MailCommand eq 'sendmailpipe') {
+ open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments") || return(0);
print MAIL $entity->as_string;
close(MAIL);
- } else {
- $entity->send( $RT::MailCommand, $RT::MailParams );
+ }
+ else {
+ $entity->send($RT::MailCommand, $RT::MailParams);
}
}
@@ -286,38 +191,43 @@ sub MailError {
# {{{ Create User
sub CreateUser {
- my ( $Username, $Address, $Name, $ErrorsTo, $entity ) = @_;
+ my ($Username, $Address, $Name, $ErrorsTo, $entity) = @_;
my $NewUser = RT::User->new($RT::SystemUser);
- my ( $Val, $Message ) = $NewUser->Create(
- Name => ( $Username || $Address ),
- EmailAddress => $Address,
- RealName => $Name,
- Password => undef,
- Privileged => 0,
- Comments => 'Autocreated on ticket submission'
- );
-
+ # This data is tainted by some Very Broken mailers.
+ # (Sometimes they send raw ISO 8859-1 data here. fear that.
+ require Encode;
+ $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username;
+ $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name;
+
+ my ($Val, $Message) =
+ $NewUser->Create(Name => ($Username || $Address),
+ EmailAddress => $Address,
+ RealName => $Name,
+ Password => undef,
+ Privileged => 0,
+ Comments => 'Autocreated on ticket submission'
+ );
+
unless ($Val) {
-
+
# Deal with the race condition of two account creations at once
+ #
if ($Username) {
$NewUser->LoadByName($Username);
}
-
- unless ( $NewUser->Id ) {
+
+ unless ($NewUser->Id) {
$NewUser->LoadByEmail($Address);
}
-
- unless ( $NewUser->Id ) {
- MailError(
- To => $ErrorsTo,
- Subject => "User could not be created",
- Explanation =>
- "User creation failed in mailgateway: $Message",
- MIMEObj => $entity,
- LogLevel => 'crit'
- );
+
+ unless ($NewUser->Id) {
+ MailError( To => $ErrorsTo,
+ Subject => "User could not be created",
+ Explanation => "User creation failed in mailgateway: $Message",
+ MIMEObj => $entity,
+ LogLevel => 'crit'
+ );
}
}
@@ -325,25 +235,20 @@ sub CreateUser {
my $CurrentUser = RT::CurrentUser->new();
$CurrentUser->LoadByEmail($Address);
- unless ( $CurrentUser->id ) {
- $RT::Logger->warning(
- "Couldn't load user '$Address'." . "giving up" );
- MailError(
- To => $ErrorsTo,
- Subject => "User could not be loaded",
- Explanation =>
- "User '$Address' could not be loaded in the mail gateway",
- MIMEObj => $entity,
- LogLevel => 'crit'
- );
+ unless ($CurrentUser->id) {
+ $RT::Logger->warning("Couldn't load user '$Address'.". "giving up");
+ MailError( To => $ErrorsTo,
+ Subject => "User could not be loaded",
+ Explanation => "User '$Address' could not be loaded in the mail gateway",
+ MIMEObj => $entity,
+ LogLevel => 'crit'
+ );
}
return $CurrentUser;
}
-
-# }}}
-
-# {{{ ParseCcAddressesFromHead
+# }}}
+# {{{ ParseCcAddressesFromHead
=head2 ParseCcAddressesFromHead HASHREF
@@ -353,34 +258,32 @@ headers b<except> the current Queue\'s email addresses, the CurrentUser\'s
email address and anything that the configuration sub RT::IsRTAddress matches.
=cut
-
+
sub ParseCcAddressesFromHead {
- my %args = (
- Head => undef,
- QueueObj => undef,
- CurrentUser => undef,
- @_
- );
-
+ my %args = ( Head => undef,
+ QueueObj => undef,
+ CurrentUser => undef,
+ @_ );
+
my (@Addresses);
-
- my @ToObjs = Mail::Address->parse( $args{'Head'}->get('To') );
- my @CcObjs = Mail::Address->parse( $args{'Head'}->get('Cc') );
-
- foreach my $AddrObj ( @ToObjs, @CcObjs ) {
- my $Address = $AddrObj->address;
- $Address = $args{'CurrentUser'}
- ->UserObj->CanonicalizeEmailAddress($Address);
- next if ( $args{'CurrentUser'}->EmailAddress =~ /^\Q$Address\E$/i );
- next if ( $args{'QueueObj'}->CorrespondAddress =~ /^\Q$Address\E$/i );
- next if ( $args{'QueueObj'}->CommentAddress =~ /^\Q$Address\E$/i );
- next if ( RT::EmailParser->IsRTAddress($Address) );
-
- push( @Addresses, $Address );
+
+ my @ToObjs = Mail::Address->parse($args{'Head'}->get('To'));
+ my @CcObjs = Mail::Address->parse($args{'Head'}->get('Cc'));
+
+ foreach my $AddrObj (@ToObjs, @CcObjs) {
+ my $Address = $AddrObj->address;
+ $Address = $args{'CurrentUser'}->UserObj->CanonicalizeEmailAddress($Address);
+ next if ($args{'CurrentUser'}->EmailAddress =~ /^$Address$/i);
+ next if ($args{'QueueObj'}->CorrespondAddress =~ /^$Address$/i);
+ next if ($args{'QueueObj'}->CommentAddress =~ /^$Address$/i);
+ next if (RT::EmailParser::IsRTAddress(undef, $Address));
+
+ push (@Addresses, $Address);
}
return (@Addresses);
}
+
# }}}
# {{{ ParseSenderAdddressFromHead
@@ -394,16 +297,11 @@ of the From (evaluated in order of Reply-To:, From:, Sender)
sub ParseSenderAddressFromHead {
my $head = shift;
-
#Figure out who's sending this message.
- foreach my $header ('Reply-To', 'From', 'Sender') {
- my $From = $head->get($header);
- my ($addr, $name) = ParseAddressFromHeader($From);
- # only return if the address is not empty
- return ($addr, $name) if $addr;
- }
-
- return (undef, undef);
+ my $From = $head->get('Reply-To') ||
+ $head->get('From') ||
+ $head->get('Sender');
+ return (ParseAddressFromHeader($From));
}
# }}}
@@ -412,29 +310,24 @@ sub ParseSenderAddressFromHead {
=head2 ParseErrorsToAddressFromHead
Takes a MIME::Header object. Return a single value : user@host
-of the From (evaluated in order of Return-path:,Errors-To:,Reply-To:,
-From:, Sender)
+of the From (evaluated in order of Errors-To:,Reply-To:, From:, Sender)
=cut
sub ParseErrorsToAddressFromHead {
my $head = shift;
-
#Figure out who's sending this message.
- foreach my $header ( 'Errors-To', 'Reply-To', 'From', 'Sender' ) {
-
- # If there's a header of that name
- my $headerobj = $head->get($header);
- if ($headerobj) {
- my ( $addr, $name ) = ParseAddressFromHeader($headerobj);
-
- # If it's got actual useful content...
- return ($addr) if ($addr);
- }
+ foreach my $header ('Errors-To' , 'Reply-To', 'From', 'Sender' ) {
+ # If there's a header of that name
+ my $headerobj = $head->get($header);
+ if ($headerobj) {
+ my ($addr, $name ) = ParseAddressFromHeader($headerobj);
+ # If it's got actual useful content...
+ return ($addr) if ($addr);
+ }
}
}
-
# }}}
# {{{ ParseAddressFromHeader
@@ -445,547 +338,311 @@ Takes an address from $head->get('Line') and returns a tuple: user@host, friendl
=cut
-sub ParseAddressFromHeader {
- my $Addr = shift;
- # Some broken mailers send: ""Vincent, Jesse"" <jesse@fsck.com>. Hate
- $Addr =~ s/\"\"(.*?)\"\"/\"$1\"/g;
+sub ParseAddressFromHeader{
+ my $Addr = shift;
+
my @Addresses = Mail::Address->parse($Addr);
+
+ my $AddrObj = $Addresses[0];
- my ($AddrObj) = grep ref $_, @Addresses;
- unless ( $AddrObj ) {
- return ( undef, undef );
+ unless (ref($AddrObj)) {
+ return(undef,undef);
}
-
- my $Name = ( $AddrObj->phrase || $AddrObj->comment || $AddrObj->address );
-
+
+ my $Name = ($AddrObj->phrase || $AddrObj->comment || $AddrObj->address);
+
#Lets take the from and load a user object.
my $Address = $AddrObj->address;
- return ( $Address, $Name );
+ return ($Address, $Name);
}
-
# }}}
-# {{{ sub ParseTicketId
-sub ParseTicketId {
- my $Subject = shift;
- my $id;
-
- my $test_name = $RT::EmailSubjectTagRegex || qr/\Q$RT::rtname\E/i;
-
- if ( $Subject =~ s/\[$test_name\s+\#(\d+)\s*\]//i ) {
- my $id = $1;
- $RT::Logger->debug("Found a ticket ID. It's $id");
- return ($id);
- } else {
- return (undef);
- }
-}
-
-# }}}
-
-=head2 Gateway ARGSREF
-
-
-Takes parameters:
-
- action
- queue
- message
+=head2 Gateway
This performs all the "guts" of the mail rt-mailgate program, and is
designed to be called from the web interface with a message, user
object, and so on.
-Can also take an optional 'ticket' parameter; this ticket id overrides
-any ticket id found in the subject.
-
-Returns:
-
- An array of:
-
- (status code, message, optional ticket object)
-
- status code is a numeric value.
-
- for temporary failures, the status code should be -75
-
- for permanent failures which are handled by RT, the status code
- should be 0
-
- for succces, the status code should be 1
-
-
-
=cut
sub Gateway {
- my $argsref = shift;
- my %args = (
- action => 'correspond',
- queue => '1',
- ticket => undef,
- message => undef,
- %$argsref
- );
-
- my $SystemTicket;
- my $Right;
+ my %args = ( message => undef,
+ queue => 1,
+ action => 'correspond',
+ ticket => undef,
+ @_ );
# Validate the action
- my ( $status, @actions ) = IsCorrectAction( $args{'action'} );
- unless ($status) {
- return (
- -75,
- "Invalid 'action' parameter "
- . $actions[0]
- . " for queue "
- . $args{'queue'},
- undef
- );
+ unless ( $args{'action'} =~ /^(comment|correspond|action)$/ ) {
+
+ # Can't safely loc this. What object do we loc around?
+ return ( 0, "Invalid 'action' parameter", undef );
}
my $parser = RT::EmailParser->new();
- $parser->SmartParseMIMEEntityFromScalar( Message => $args{'message'} );
- my $Message = $parser->Entity();
-
- unless ($Message) {
- MailError(
- To => $RT::OwnerEmail,
- Subject => "RT Bounce: Unparseable message",
- Explanation => "RT couldn't process the message below",
- Attach => $args{'message'}
- );
-
- return ( 0,
- "Failed to parse this message. Something is likely badly wrong with the message"
- );
- }
+ $parser->ParseMIMEEntityFromScalar( $args{'message'} );
+ my $Message = $parser->Entity();
my $head = $Message->head;
+ my ( $CurrentUser, $AuthStat, $status, $error );
+
my $ErrorsTo = ParseErrorsToAddressFromHead($head);
- my $MessageId = $head->get('Message-ID')
- || "<no-message-id-" . time . rand(2000) . "\@.$RT::Organization>";
+ my $MessageId = $head->get('Message-Id')
+ || "<no-message-id-" . time . rand(2000) . "\@.$RT::Organization>";
#Pull apart the subject line
my $Subject = $head->get('Subject') || '';
chomp $Subject;
-
- # {{{ Lets check for mail loops of various sorts.
- my ($should_store_machine_generated_message, $IsALoop, $result);
- ( $should_store_machine_generated_message, $ErrorsTo, $result, $IsALoop ) =
- _HandleMachineGeneratedMail(
- Message => $Message,
- ErrorsTo => $ErrorsTo,
- Subject => $Subject,
- MessageId => $MessageId
- );
-
- # Do not pass loop messages to MailPlugins, to make sure the loop
- # is broken, unless $RT::StoreLoops is set.
- if ($IsALoop && !$should_store_machine_generated_message) {
- return ( 0, $result, undef );
- }
- $args{'ticket'} ||= ParseTicketId($Subject);
- $SystemTicket = RT::Ticket->new($RT::SystemUser);
- $SystemTicket->Load( $args{'ticket'} ) if ( $args{'ticket'} ) ;
- if ( $SystemTicket->id ) {
- $Right = 'ReplyToTicket';
- } else {
- $Right = 'CreateTicket';
+ $args{'ticket'} ||= $parser->ParseTicketId($Subject);
+
+ my $SystemTicket;
+ if ($args{'ticket'} ) {
+ $SystemTicket = RT::Ticket->new($RT::SystemUser);
+ $SystemTicket->Load($args{'ticket'});
}
#Set up a queue object
my $SystemQueueObj = RT::Queue->new($RT::SystemUser);
$SystemQueueObj->Load( $args{'queue'} );
+
# We can safely have no queue of we have a known-good ticket
- unless ( $SystemTicket->id || $SystemQueueObj->id ) {
- return ( -75, "RT couldn't find the queue: " . $args{'queue'}, undef );
+ unless ( $args{'ticket'} || $SystemQueueObj->id ) {
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: $Subject",
+ Explanation => "RT couldn't find the queue: " . $args{'queue'},
+ MIMEObj => $Message );
+ return ( 0, "RT couldn't find the queue: " . $args{'queue'}, undef );
}
- # Authentication Level ($AuthStat)
- # -1 - Get out. this user has been explicitly declined
+ # Authentication Level
+ # -1 - Get out. this user has been explicitly declined
# 0 - User may not do anything (Not used at the moment)
# 1 - Normal user
# 2 - User is allowed to specify status updates etc. a la enhanced-mailgate
- my ( $CurrentUser, $AuthStat, $error );
-
- # Initalize AuthStat so comparisons work correctly
- $AuthStat = -9999999;
-
- push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
-
- # if plugin returns AuthStat -2 we skip action
- # NOTE: this is experimental API and it would be changed
- my %skip_action = ();
+ push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
# Since this needs loading, no matter what
- foreach (@RT::MailPlugins) {
- my ($Code, $NewAuthStat);
+
+ for (@RT::MailPlugins) {
+ my $Code;
+ my $NewAuthStat;
if ( ref($_) eq "CODE" ) {
$Code = $_;
- } else {
- my $Class = $_;
- $Class = "RT::Interface::Email::" . $Class
- unless $Class =~ /^RT::Interface::Email::/;
- $Class->require or
- do { $RT::Logger->error("Couldn't load $Class: $@"); next };
-
+ }
+ else {
+ $_ = "RT::Interface::Email::$_" unless /^RT::Interface::Email::/;
+ eval "require $_;";
+ if ($@) {
+ die ("Couldn't load module $_: $@");
+ next;
+ }
no strict 'refs';
- unless ( defined( $Code = *{ $Class . "::GetCurrentUser" }{CODE} ) ) {
- $RT::Logger->crit( "No 'GetCurrentUser' function found in '$Class' module");
+ if ( !defined( $Code = *{ $_ . "::GetCurrentUser" }{CODE} ) ) {
+ die ("No GetCurrentUser code found in $_ module");
next;
}
}
- foreach my $action (@actions) {
- ( $CurrentUser, $NewAuthStat ) = $Code->(
- Message => $Message,
- RawMessageRef => \$args{'message'},
- CurrentUser => $CurrentUser,
- AuthLevel => $AuthStat,
- Action => $action,
- Ticket => $SystemTicket,
- Queue => $SystemQueueObj
- );
-
-# You get the highest level of authentication you were assigned, unless you get the magic -1
-# If a module returns a "-1" then we discard the ticket, so.
- $AuthStat = $NewAuthStat
- if ( $NewAuthStat > $AuthStat or $NewAuthStat == -1 or $NewAuthStat == -2 );
-
- last if $AuthStat == -1;
- $skip_action{$action}++ if $AuthStat == -2;
- }
-
- # strip actions we should skip
- @actions = grep !$skip_action{$_}, @actions if $AuthStat == -2;
- last unless @actions;
+ ( $CurrentUser, $NewAuthStat ) = $Code->( Message => $Message,
+ CurrentUser => $CurrentUser,
+ AuthLevel => $AuthStat,
+ Action => $args{'action'},
+ Ticket => $SystemTicket,
+ Queue => $SystemQueueObj );
+ # You get the highest level of authentication you were assigned.
last if $AuthStat == -1;
+ $AuthStat = $NewAuthStat if $NewAuthStat > $AuthStat;
}
+
# {{{ If authentication fails and no new user was created, get out.
- if ( !$CurrentUser || !$CurrentUser->id || $AuthStat == -1 ) {
+ if ( !$CurrentUser or !$CurrentUser->Id or $AuthStat == -1 ) {
# If the plugins refused to create one, they lose.
- unless ( $AuthStat == -1 ) {
- _NoAuthorizedUserFound(
- Right => $Right,
- Message => $Message,
- Requestor => $ErrorsTo,
- Queue => $args{'queue'}
- );
-
- }
- return ( 0, "Could not load a valid user", undef );
- }
-
- # If we got a user, but they don't have the right to say things
- if ( $AuthStat == 0 ) {
MailError(
- To => $ErrorsTo,
- Subject => "Permission Denied",
- Explanation =>
- "You do not have permission to communicate with RT",
- MIMEObj => $Message
- );
- return (
- 0,
- "$ErrorsTo tried to submit a message to "
- . $args{'Queue'}
- . " without permission.",
- undef
- );
- }
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
+RT could not load a valid user, and RT's configuration does not allow
+for the creation of a new user for your email.
+Your RT administrator needs to grant 'Everyone' the right 'CreateTicket'
+for this queue.
- unless ($should_store_machine_generated_message) {
- return ( 0, $result, undef );
+EOT
+ MIMEObj => $Message,
+ LogLevel => 'error' )
+ unless $AuthStat == -1;
+ return ( 0, "Could not load a valid user", undef );
}
-
- # if plugin's updated SystemTicket then update arguments
- $args{'ticket'} = $SystemTicket->Id if $SystemTicket && $SystemTicket->Id;
- my $Ticket = RT::Ticket->new($CurrentUser);
+ # }}}
- if ( !$args{'ticket'} && grep /^(comment|correspond)$/, @actions )
- {
+ # {{{ Lets check for mail loops of various sorts.
+ my $IsAutoGenerated = CheckForAutoGenerated($head);
- my @Cc;
- my @Requestors = ( $CurrentUser->id );
+ my $IsSuspiciousSender = CheckForSuspiciousSender($head);
- if ($RT::ParseNewMessageForTicketCcs) {
- @Cc = ParseCcAddressesFromHead(
- Head => $head,
- CurrentUser => $CurrentUser,
- QueueObj => $SystemQueueObj
- );
- }
+ my $IsALoop = CheckForLoops($head);
- my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
- Queue => $SystemQueueObj->Id,
- Subject => $Subject,
- Requestor => \@Requestors,
- Cc => \@Cc,
- MIMEObj => $Message
- );
- if ( $id == 0 ) {
- MailError(
- To => $ErrorsTo,
- Subject => "Ticket creation failed: $Subject",
- Explanation => $ErrStr,
- MIMEObj => $Message
- );
- return ( 0, "Ticket creation failed: $ErrStr", $Ticket );
- }
+ my $SquelchReplies = 0;
- # strip comments&corresponds from the actions we don't need
- # to record them if we've created the ticket just now
- @actions = grep !/^(comment|correspond)$/, @actions;
- $args{'ticket'} = $id;
+ #If the message is autogenerated, we need to know, so we can not
+ # send mail to the sender
+ if ( $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {
+ $SquelchReplies = 1;
+ $ErrorsTo = $RT::OwnerEmail;
+ }
- } elsif ( $args{'ticket'} ) {
+ # }}}
- $Ticket->Load( $args{'ticket'} );
- unless ( $Ticket->Id ) {
- my $error = "Could not find a ticket with id " . $args{'ticket'};
- MailError(
- To => $ErrorsTo,
- Subject => "Message not recorded: $Subject",
- Explanation => $error,
- MIMEObj => $Message
- );
-
- return ( 0, $error );
- }
- $args{'ticket'} = $Ticket->id;
- } else {
- return ( 1, "Success", $Ticket );
+ # {{{ Drop it if it's disallowed
+ if ( $AuthStat == 0 ) {
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Permission Denied",
+ Explanation => "You do not have permission to communicate with RT",
+ MIMEObj => $Message );
}
# }}}
- foreach my $action (@actions) {
-
- # If the action is comment, add a comment.
- if ( $action =~ /^(?:comment|correspond)$/i ) {
- my $method = ucfirst lc $action;
- my ( $status, $msg ) = $Ticket->$method( MIMEObj => $Message );
- unless ($status) {
-
- #Warn the sender that we couldn't actually submit the comment.
- MailError(
- To => $ErrorsTo,
- Subject => "Message not recorded: $Subject",
- Explanation => $msg,
- MIMEObj => $Message
- );
- return ( 0, "Message not recorded: $msg", $Ticket );
- }
- } elsif ($RT::UnsafeEmailCommands) {
- my ( $status, $msg ) = _RunUnsafeAction(
- Action => $action,
- ErrorsTo => $ErrorsTo,
- Message => $Message,
- Ticket => $Ticket,
- CurrentUser => $CurrentUser,
- );
- return ($status, $msg, $Ticket) unless $status == 1;
- }
- }
- return ( 1, "Success", $Ticket );
-}
+ # {{{ Warn someone if it's a loop
-sub _RunUnsafeAction {
- my %args = (
- Action => undef,
- ErrorsTo => undef,
- Message => undef,
- Ticket => undef,
- CurrentUser => undef,
- @_
- );
-
- if ( $args{'Action'} =~ /^take$/i ) {
- my ( $status, $msg ) = $args{'Ticket'}->SetOwner( $args{'CurrentUser'}->id );
- unless ($status) {
- MailError(
- To => $args{'ErrorsTo'},
- Subject => "Ticket not taken",
- Explanation => $msg,
- MIMEObj => $args{'Message'}
- );
- return ( 0, "Ticket not taken" );
- }
- } elsif ( $args{'Action'} =~ /^resolve$/i ) {
- my ( $status, $msg ) = $args{'Ticket'}->SetStatus('resolved');
- unless ($status) {
+ # Warn someone if it's a loop, before we drop it on the ground
+ if ($IsALoop) {
+ $RT::Logger->crit("RT Recieved mail ($MessageId) from itself.");
- #Warn the sender that we couldn't actually submit the comment.
- MailError(
- To => $args{'ErrorsTo'},
- Subject => "Ticket not resolved",
- Explanation => $msg,
- MIMEObj => $args{'Message'}
- );
- return ( 0, "Ticket not resolved" );
+ #Should we mail it to RTOwner?
+ if ($RT::LoopsToRTOwner) {
+ MailError( To => $RT::OwnerEmail,
+ Subject => "RT Bounce: $Subject",
+ Explanation => "RT thinks this message may be a bounce",
+ MIMEObj => $Message );
+
+ #Do we actually want to store it?
+ return ( 0, "Message Bounced", undef ) unless ($RT::StoreLoops);
}
- } else {
- return ( 0, "Not supported unsafe action $args{'Action'}", $args{'Ticket'} );
}
- return ( 1, "Success" );
-}
-
-=head2 _NoAuthorizedUserFound
-Emails the RT Owner and the requestor when the auth plugins return "No auth user found"
-
-=cut
-
-sub _NoAuthorizedUserFound {
- my %args = (
- Right => undef,
- Message => undef,
- Requestor => undef,
- Queue => undef,
- @_
- );
-
- # Notify the RT Admin of the failure.
- MailError(
- To => $RT::OwnerEmail,
- Subject => "Could not load a valid user",
- Explanation => <<EOT,
-RT could not load a valid user, and RT's configuration does not allow
-for the creation of a new user for this email (@{[$args{Requestor}]}).
+ # }}}
-You might need to grant 'Everyone' the right '@{[$args{Right}]}' for the
-queue @{[$args{'Queue'}]}.
+ # {{{ Squelch replies if necessary
+ # Don't let the user stuff the RT-Squelch-Replies-To header.
+ if ( $head->get('RT-Squelch-Replies-To') ) {
+ $head->add( 'RT-Relocated-Squelch-Replies-To',
+ $head->get('RT-Squelch-Replies-To') );
+ $head->delete('RT-Squelch-Replies-To');
+ }
-EOT
- MIMEObj => $args{'Message'},
- LogLevel => 'error'
- );
-
- # Also notify the requestor that his request has been dropped.
- if ($args{'Requestor'} ne $RT::OwnerEmail) {
- MailError(
- To => $args{'Requestor'},
- Subject => "Could not load a valid user",
- Explanation => <<EOT,
-RT could not load a valid user, and RT's configuration does not allow
-for the creation of a new user for your email.
+ if ($SquelchReplies) {
+ ## TODO: This is a hack. It should be some other way to
+ ## indicate that the transaction should be "silent".
-EOT
- MIMEObj => $args{'Message'},
- LogLevel => 'error'
- );
+ my ( $Sender, $junk ) = ParseSenderAddressFromHead($head);
+ $head->add( 'RT-Squelch-Replies-To', $Sender );
}
-}
-=head2 _HandleMachineGeneratedMail
-
-Takes named params:
- Message
- ErrorsTo
- Subject
+ # }}}
-Checks the message to see if it's a bounce, if it looks like a loop, if it's autogenerated, etc.
-Returns a triple of ("Should we continue (boolean)", "New value for $ErrorsTo", "Status message",
-"This message appears to be a loop (boolean)" );
+ my $Ticket = RT::Ticket->new($CurrentUser);
-=cut
+ # {{{ If we don't have a ticket Id, we're creating a new ticket
+ if ( !$args{'ticket'} ) {
-sub _HandleMachineGeneratedMail {
- my %args = ( Message => undef, ErrorsTo => undef, Subject => undef, MessageId => undef, @_ );
- my $head = $args{'Message'}->head;
- my $ErrorsTo = $args{'ErrorsTo'};
+ # {{{ Create a new ticket
- my $IsBounce = CheckForBounce($head);
+ my @Cc;
+ my @Requestors = ( $CurrentUser->id );
- my $IsAutoGenerated = CheckForAutoGenerated($head);
+ if ($RT::ParseNewMessageForTicketCcs) {
+ @Cc = ParseCcAddressesFromHead( Head => $head,
+ CurrentUser => $CurrentUser,
+ QueueObj => $SystemQueueObj );
+ }
- my $IsSuspiciousSender = CheckForSuspiciousSender($head);
+ my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
+ Queue => $SystemQueueObj->Id,
+ Subject => $Subject,
+ Requestor => \@Requestors,
+ Cc => \@Cc,
+ MIMEObj => $Message );
+ if ( $id == 0 ) {
+ MailError( To => $ErrorsTo,
+ Subject => "Ticket creation failed",
+ Explanation => $ErrStr,
+ MIMEObj => $Message );
+ $RT::Logger->error("Create failed: $id / $Transaction / $ErrStr ");
+ return ( 0, "Ticket creation failed", $Ticket );
+ }
- my $IsALoop = CheckForLoops($head);
+ # }}}
+ }
- my $SquelchReplies = 0;
+ # }}}
- #If the message is autogenerated, we need to know, so we can not
- # send mail to the sender
- if ( $IsBounce || $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {
- $SquelchReplies = 1;
- $ErrorsTo = $RT::OwnerEmail;
- }
+ # If the action is comment, add a comment.
+ elsif ( $args{'action'} =~ /^(comment|correspond)$/i ) {
+ $Ticket->Load($args{'ticket'});
+ unless ( $Ticket->Id ) {
+ my $message = "Could not find a ticket with id ".$args{'ticket'};
+ MailError( To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $message,
+ MIMEObj => $Message );
- # Warn someone if it's a loop, before we drop it on the ground
- if ($IsALoop) {
- $RT::Logger->crit("RT Received mail (".$args{MessageId}.") from itself.");
+ return ( 0, $message);
+ }
- #Should we mail it to RTOwner?
- if ($RT::LoopsToRTOwner) {
- MailError(
- To => $RT::OwnerEmail,
- Subject => "RT Bounce: ".$args{'Subject'},
- Explanation => "RT thinks this message may be a bounce",
- MIMEObj => $args{Message}
- );
+ my ( $status, $msg );
+ if ( $args{'action'} =~ /^correspond$/ ) {
+ ( $status, $msg ) = $Ticket->Correspond( MIMEObj => $Message );
}
+ else {
+ ( $status, $msg ) = $Ticket->Comment( MIMEObj => $Message );
+ }
+ unless ($status) {
- #Do we actually want to store it?
- return ( 0, $ErrorsTo, "Message Bounced", $IsALoop ) unless ($RT::StoreLoops);
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError( To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $msg,
+ MIMEObj => $Message );
+ return ( 0, "Message not recorded", $Ticket );
+ }
}
- # Squelch replies if necessary
- # Don't let the user stuff the RT-Squelch-Replies-To header.
- if ( $head->get('RT-Squelch-Replies-To') ) {
- $head->add(
- 'RT-Relocated-Squelch-Replies-To',
- $head->get('RT-Squelch-Replies-To')
- );
- $head->delete('RT-Squelch-Replies-To');
- }
+ else {
- if ($SquelchReplies) {
+ #Return mail to the sender with an error
+ MailError( To => $ErrorsTo,
+ Subject => "RT Configuration error",
+ Explanation => "'"
+ . $args{'action'}
+ . "' not a recognized action."
+ . " Your RT administrator has misconfigured "
+ . "the mail aliases which invoke RT",
+ MIMEObj => $Message );
+ $RT::Logger->crit( $args{'action'} . " type unknown for $MessageId" );
+ return ( 0, "Configuration error: " . $args{'action'} . " not a recognized action", $Ticket );
- # Squelch replies to the sender, and also leave a clue to
- # allow us to squelch ALL outbound messages. This way we
- # can punt the logic of "what to do when we get a bounce"
- # to the scrip. We might want to notify nobody. Or just
- # the RT Owner. Or maybe all Privileged watchers.
- my ( $Sender, $junk ) = ParseSenderAddressFromHead($head);
- $head->add( 'RT-Squelch-Replies-To', $Sender );
- $head->add( 'RT-DetectedAutoGenerated', 'true' );
}
- return ( 1, $ErrorsTo, "Handled machine detection", $IsALoop );
-}
-
-=head2 IsCorrectAction
-Returns a list of valid actions we've found for this message
-=cut
-
-sub IsCorrectAction {
- my $action = shift;
- my @actions = grep $_, split /-/, $action;
- return ( 0, '(no value)' ) unless @actions;
- foreach (@actions) {
- return ( 0, $_ ) unless /^(?:comment|correspond|take|resolve)$/;
- }
- return ( 1, @actions );
+return ( 1, "Success", $Ticket );
}
eval "require RT::Interface::Email_Vendor";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Interface/Email_Vendor.pm} );
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Interface/Email_Vendor.pm});
eval "require RT::Interface::Email_Local";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Interface/Email_Local.pm} );
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Interface/Email_Local.pm});
1;
generated by cgit v1.2.1 (git 2.18.0) at 2025-06-14 17:27:21 +0000