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-rwxr-xr-xrt/lib/RT/Interface/Email.pm1931
1 files changed, 396 insertions, 1535 deletions
diff --git a/rt/lib/RT/Interface/Email.pm b/rt/lib/RT/Interface/Email.pm
index e0815fbe2..7eec0502f 100755
--- a/rt/lib/RT/Interface/Email.pm
+++ b/rt/lib/RT/Interface/Email.pm
@@ -1,14 +1,8 @@
-# BEGIN BPS TAGGED BLOCK {{{
+# BEGIN LICENSE BLOCK
#
-# COPYRIGHT:
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
#
-# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
+# (Except where explictly superceded by other copyright notices)
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
@@ -20,72 +14,50 @@
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-# 02110-1301 or visit their web page on the internet at
-# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-#
+# Unless otherwise specified, all modifications, corrections or
+# extensions to this work which alter its source code become the
+# property of Best Practical Solutions, LLC when submitted for
+# inclusion in the work.
#
-# CONTRIBUTION SUBMISSION POLICY:
#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
-#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
-
+# END LICENSE BLOCK
package RT::Interface::Email;
use strict;
-use warnings;
-
-use Email::Address;
+use Mail::Address;
use MIME::Entity;
use RT::EmailParser;
-use File::Temp;
-use UNIVERSAL::require;
-use Mail::Mailer ();
-BEGIN {
- use base 'Exporter';
- use vars qw ( @EXPORT_OK);
+BEGIN {
+ use Exporter ();
+ use vars qw ($VERSION @ISA @EXPORT @EXPORT_OK %EXPORT_TAGS);
+
# set the version for version checking
- our $VERSION = 2.0;
-
+ $VERSION = do { my @r = (q$Revision: 1.2 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
+
+ @ISA = qw(Exporter);
+
# your exported package globals go here,
# as well as any optionally exported functions
- @EXPORT_OK = qw(
- &CreateUser
- &GetMessageContent
- &CheckForLoops
- &CheckForSuspiciousSender
- &CheckForAutoGenerated
- &CheckForBounce
- &MailError
- &ParseCcAddressesFromHead
- &ParseSenderAddressFromHead
- &ParseErrorsToAddressFromHead
- &ParseAddressFromHeader
- &Gateway);
+ @EXPORT_OK = qw(
+ &CreateUser
+ &GetMessageContent
+ &CheckForLoops
+ &CheckForSuspiciousSender
+ &CheckForAutoGenerated
+ &MailError
+ &ParseCcAddressesFromHead
+ &ParseSenderAddressFromHead
+ &ParseErrorsToAddressFromHead
+ &ParseAddressFromHeader
+ &Gateway);
}
=head1 NAME
- RT::Interface::Email - helper functions for parsing email sent to RT
+ RT::Interface::CLI - helper functions for creating a commandline RT interface
=head1 SYNOPSIS
@@ -97,1612 +69,425 @@ BEGIN {
=head1 DESCRIPTION
+=begin testing
+ok(require RT::Interface::Email);
-=head1 METHODS
+=end testing
-=head2 CheckForLoops HEAD
-Takes a HEAD object of L<MIME::Head> class and returns true if the
-message's been sent by this RT instance. Uses "X-RT-Loop-Prevention"
-field of the head for test.
+=head1 METHODS
=cut
-sub CheckForLoops {
- my $head = shift;
- # If this instance of RT sent it our, we don't want to take it in
+# {{{ sub CheckForLoops
+
+sub CheckForLoops {
+ my $head = shift;
+
+ #If this instance of RT sent it our, we don't want to take it in
my $RTLoop = $head->get("X-RT-Loop-Prevention") || "";
- chomp ($RTLoop); # remove that newline
- if ( $RTLoop eq RT->Config->Get('rtname') ) {
- return 1;
+ chomp ($RTLoop); #remove that newline
+ if ($RTLoop eq "$RT::rtname") {
+ return (1);
}
-
+
# TODO: We might not trap the case where RT instance A sends a mail
# to RT instance B which sends a mail to ...
- return undef;
+ return (undef);
}
-=head2 CheckForSuspiciousSender HEAD
-
-Takes a HEAD object of L<MIME::Head> class and returns true if sender
-is suspicious. Suspicious means mailer daemon.
+# }}}
-See also L</ParseSenderAddressFromHead>.
-
-=cut
+# {{{ sub CheckForSuspiciousSender
sub CheckForSuspiciousSender {
my $head = shift;
#if it's from a postmaster or mailer daemon, it's likely a bounce.
-
+
#TODO: better algorithms needed here - there is no standards for
#bounces, so it's very difficult to separate them from anything
#else. At the other hand, the Return-To address is only ment to be
#used as an error channel, we might want to put up a separate
#Return-To address which is treated differently.
-
+
#TODO: search through the whole email and find the right Ticket ID.
- my ( $From, $junk ) = ParseSenderAddressFromHead($head);
-
- if ( ( $From =~ /^mailer-daemon\@/i )
- or ( $From =~ /^postmaster\@/i )
- or ( $From eq "" ))
- {
- return (1);
-
+ my ($From, $junk) = ParseSenderAddressFromHead($head);
+
+ if (($From =~ /^mailer-daemon/i) or
+ ($From =~ /^postmaster/i)){
+ return (1);
+
}
+
+ return (undef);
- return undef;
}
-=head2 CheckForAutoGenerated HEAD
-
-Takes a HEAD object of L<MIME::Head> class and returns true if message
-is autogenerated. Checks 'Precedence' and 'X-FC-Machinegenerated'
-fields of the head in tests.
-
-=cut
+# }}}
+# {{{ sub CheckForAutoGenerated
sub CheckForAutoGenerated {
my $head = shift;
-
- my $Precedence = $head->get("Precedence") || "";
- if ( $Precedence =~ /^(bulk|junk)/i ) {
- return (1);
- }
-
- # Per RFC3834, any Auto-Submitted header which is not "no" means
- # it is auto-generated.
- my $AutoSubmitted = $head->get("Auto-Submitted") || "";
- if ( length $AutoSubmitted and $AutoSubmitted ne "no" ) {
- return (1);
+
+ my $Precedence = $head->get("Precedence") || "" ;
+ if ($Precedence =~ /^(bulk|junk)/i) {
+ return (1);
}
-
- # First Class mailer uses this as a clue.
- my $FCJunk = $head->get("X-FC-Machinegenerated") || "";
- if ( $FCJunk =~ /^true/i ) {
- return (1);
+ else {
+ return (0);
}
-
- return (0);
}
+# }}}
-sub CheckForBounce {
- my $head = shift;
-
- my $ReturnPath = $head->get("Return-path") || "";
- return ( $ReturnPath =~ /<>/ );
-}
-
-
-=head2 MailError PARAM HASH
-
-Sends an error message. Takes a param hash:
-
-=over 4
-
-=item From - sender's address, by default is 'CorrespondAddress';
-
-=item To - recipient, by default is 'OwnerEmail';
-
-=item Bcc - optional Bcc recipients;
-
-=item Subject - subject of the message, default is 'There has been an error';
-
-=item Explanation - main content of the error, default value is 'Unexplained error';
-
-=item MIMEObj - optional MIME entity that's attached to the error mail, as well we
-add 'In-Reply-To' field to the error that points to this message.
-
-=item Attach - optional text that attached to the error as 'message/rfc822' part.
-
-=item LogLevel - log level under which we should write explanation message into the
-log, by default we log it as critical.
-
-=back
-
-=cut
+# {{{ sub MailError
sub MailError {
- my %args = (
- To => RT->Config->Get('OwnerEmail'),
- Bcc => undef,
- From => RT->Config->Get('CorrespondAddress'),
- Subject => 'There has been an error',
- Explanation => 'Unexplained error',
- MIMEObj => undef,
- Attach => undef,
- LogLevel => 'crit',
- @_
- );
-
- $RT::Logger->log(
- level => $args{'LogLevel'},
- message => $args{'Explanation'}
- ) if $args{'LogLevel'};
-
- # the colons are necessary to make ->build include non-standard headers
- my %entity_args = (
- Type => "multipart/mixed",
- From => $args{'From'},
- Bcc => $args{'Bcc'},
- To => $args{'To'},
- Subject => $args{'Subject'},
- 'X-RT-Loop-Prevention:' => RT->Config->Get('rtname'),
- );
-
- # only set precedence if the sysadmin wants us to
- if (defined(RT->Config->Get('DefaultErrorMailPrecedence'))) {
- $entity_args{'Precedence:'} = RT->Config->Get('DefaultErrorMailPrecedence');
- }
-
- my $entity = MIME::Entity->build(%entity_args);
- SetInReplyTo( Message => $entity, InReplyTo => $args{'MIMEObj'} );
-
- $entity->attach( Data => $args{'Explanation'} . "\n" );
-
- if ( $args{'MIMEObj'} ) {
- $args{'MIMEObj'}->sync_headers;
- $entity->add_part( $args{'MIMEObj'} );
- }
-
- if ( $args{'Attach'} ) {
- $entity->attach( Data => $args{'Attach'}, Type => 'message/rfc822' );
-
- }
-
- SendEmail( Entity => $entity, Bounce => 1 );
-}
-
-
-=head2 SendEmail Entity => undef, [ Bounce => 0, Ticket => undef, Transaction => undef ]
-
-Sends an email (passed as a L<MIME::Entity> object C<ENTITY>) using
-RT's outgoing mail configuration. If C<BOUNCE> is passed, and is a
-true value, the message will be marked as an autogenerated error, if
-possible. Sets Date field of the head to now if it's not set.
-
-If the C<X-RT-Squelch> header is set to any true value, the mail will
-not be sent. One use is to let extensions easily cancel outgoing mail.
-
-Ticket and Transaction arguments are optional. If Transaction is
-specified and Ticket is not then ticket of the transaction is
-used, but only if the transaction belongs to a ticket.
-
-Returns 1 on success, 0 on error or -1 if message has no recipients
-and hasn't been sent.
-
-=head3 Signing and Encrypting
-
-This function as well signs and/or encrypts the message according to
-headers of a transaction's attachment or properties of a ticket's queue.
-To get full access to the configuration Ticket and/or Transaction
-arguments must be provided, but you can force behaviour using Sign
-and/or Encrypt arguments.
-
-The following precedence of arguments are used to figure out if
-the message should be encrypted and/or signed:
-
-* if Sign or Encrypt argument is defined then its value is used
-
-* else if Transaction's first attachment has X-RT-Sign or X-RT-Encrypt
-header field then it's value is used
-
-* else properties of a queue of the Ticket are used.
-
-=cut
-
-sub SendEmail {
- my (%args) = (
- Entity => undef,
- Bounce => 0,
- Ticket => undef,
- Transaction => undef,
- @_,
- );
-
- my $TicketObj = $args{'Ticket'};
- my $TransactionObj = $args{'Transaction'};
-
- foreach my $arg( qw(Entity Bounce) ) {
- next unless defined $args{ lc $arg };
-
- $RT::Logger->warning("'". lc($arg) ."' argument is deprecated, use '$arg' instead");
- $args{ $arg } = delete $args{ lc $arg };
- }
-
- unless ( $args{'Entity'} ) {
- $RT::Logger->crit( "Could not send mail without 'Entity' object" );
- return 0;
- }
-
- my $msgid = $args{'Entity'}->head->get('Message-ID') || '';
- chomp $msgid;
+ my %args = (To => $RT::OwnerEmail,
+ Bcc => undef,
+ From => $RT::CorrespondAddress,
+ Subject => 'There has been an error',
+ Explanation => 'Unexplained error',
+ MIMEObj => undef,
+ LogLevel => 'crit',
+ @_);
+
+
+ $RT::Logger->log(level => $args{'LogLevel'},
+ message => $args{'Explanation'}
+ );
+ my $entity = MIME::Entity->build( Type =>"multipart/mixed",
+ From => $args{'From'},
+ Bcc => $args{'Bcc'},
+ To => $args{'To'},
+ Subject => $args{'Subject'},
+ 'X-RT-Loop-Prevention' => $RT::rtname,
+ );
+
+ $entity->attach( Data => $args{'Explanation'}."\n");
- # If we don't have any recipients to send to, don't send a message;
- unless ( $args{'Entity'}->head->get('To')
- || $args{'Entity'}->head->get('Cc')
- || $args{'Entity'}->head->get('Bcc') )
- {
- $RT::Logger->info( $msgid . " No recipients found. Not sending." );
- return -1;
- }
-
- if ($args{'Entity'}->head->get('X-RT-Squelch')) {
- $RT::Logger->info( $msgid . " Squelch header found. Not sending." );
- return -1;
+ my $mimeobj = $args{'MIMEObj'};
+ if ($mimeobj) {
+ $mimeobj->sync_headers();
+ $entity->add_part($mimeobj);
}
-
- if ( $TransactionObj && !$TicketObj
- && $TransactionObj->ObjectType eq 'RT::Ticket' )
- {
- $TicketObj = $TransactionObj->Object;
- }
-
- if ( RT->Config->Get('GnuPG')->{'Enable'} ) {
- my %crypt;
-
- my $attachment;
- $attachment = $TransactionObj->Attachments->First
- if $TransactionObj;
-
- foreach my $argument ( qw(Sign Encrypt) ) {
- next if defined $args{ $argument };
-
- if ( $attachment && defined $attachment->GetHeader("X-RT-$argument") ) {
- $crypt{$argument} = $attachment->GetHeader("X-RT-$argument");
- } elsif ( $TicketObj ) {
- $crypt{$argument} = $TicketObj->QueueObj->$argument();
- }
- }
-
- my $res = SignEncrypt( %args, %crypt );
- return $res unless $res > 0;
- }
-
- unless ( $args{'Entity'}->head->get('Date') ) {
- require RT::Date;
- my $date = RT::Date->new( $RT::SystemUser );
- $date->SetToNow;
- $args{'Entity'}->head->set( 'Date', $date->RFC2822( Timezone => 'server' ) );
- }
-
- my $mail_command = RT->Config->Get('MailCommand');
-
- if ($mail_command eq 'testfile') {
- $Mail::Mailer::testfile::config{outfile} = File::Temp->new;
- }
-
- # if it is a sub routine, we just return it;
- return $mail_command->($args{'Entity'}) if UNIVERSAL::isa( $mail_command, 'CODE' );
-
- if ( $mail_command eq 'sendmailpipe' ) {
- my $path = RT->Config->Get('SendmailPath');
- my $args = RT->Config->Get('SendmailArguments');
-
- # SetOutgoingMailFrom
- if ( RT->Config->Get('SetOutgoingMailFrom') ) {
- my $OutgoingMailAddress;
-
- if ($TicketObj) {
- my $QueueName = $TicketObj->QueueObj->Name;
- my $QueueAddressOverride = RT->Config->Get('OverrideOutgoingMailFrom')->{$QueueName};
-
- if ($QueueAddressOverride) {
- $OutgoingMailAddress = $QueueAddressOverride;
- } else {
- $OutgoingMailAddress = $TicketObj->QueueObj->CorrespondAddress;
- }
- }
-
- $OutgoingMailAddress ||= RT->Config->Get('OverrideOutgoingMailFrom')->{'Default'};
-
- $args .= " -f $OutgoingMailAddress"
- if $OutgoingMailAddress;
- }
-
- # Set Bounce Arguments
- $args .= ' '. RT->Config->Get('SendmailBounceArguments') if $args{'Bounce'};
-
- # VERP
- if ( $TransactionObj and
- my $prefix = RT->Config->Get('VERPPrefix') and
- my $domain = RT->Config->Get('VERPDomain') )
- {
- my $from = $TransactionObj->CreatorObj->EmailAddress;
- $from =~ s/@/=/g;
- $from =~ s/\s//g;
- $args .= " -f $prefix$from\@$domain";
- }
-
- eval {
- # don't ignore CHLD signal to get proper exit code
- local $SIG{'CHLD'} = 'DEFAULT';
-
- open my $mail, "|$path $args" or die "couldn't execute program: $!";
-
- # if something wrong with $mail->print we will get PIPE signal, handle it
- local $SIG{'PIPE'} = sub { die "program unexpectedly closed pipe" };
- $args{'Entity'}->print($mail);
-
- unless ( close $mail ) {
- die "close pipe failed: $!" if $!; # system error
- # sendmail exit statuses mostly errors with data not software
- # TODO: status parsing: core dump, exit on signal or EX_*
- my $msg = "$msgid: `$path $args` exitted with code ". ($?>>8);
- $msg = ", interrupted by signal ". ($?&127) if $?&127;
- $RT::Logger->error( $msg );
- }
- };
- if ( $@ ) {
- $RT::Logger->crit( "$msgid: Could not send mail with command `$path $args`: " . $@ );
- return 0;
- }
- }
- elsif ( $mail_command eq 'smtp' ) {
- require Net::SMTP;
- my $smtp = do { local $@; eval { Net::SMTP->new(
- Host => RT->Config->Get('SMTPServer'),
- Debug => RT->Config->Get('SMTPDebug'),
- ) } };
- unless ( $smtp ) {
- $RT::Logger->crit( "Could not connect to SMTP server.");
- return 0;
- }
-
- # duplicate head as we want drop Bcc field
- my $head = $args{'Entity'}->head->dup;
- my @recipients = map $_->address, map
- Email::Address->parse($head->get($_)), qw(To Cc Bcc);
- $head->delete('Bcc');
-
- my $sender = RT->Config->Get('SMTPFrom')
- || $args{'Entity'}->head->get('From');
- chomp $sender;
-
- my $status = $smtp->mail( $sender )
- && $smtp->recipient( @recipients );
-
- if ( $status ) {
- $smtp->data;
- my $fh = $smtp->tied_fh;
- $head->print( $fh );
- print $fh "\n";
- $args{'Entity'}->print_body( $fh );
- $smtp->dataend;
- }
- $smtp->quit;
-
- unless ( $status ) {
- $RT::Logger->crit( "$msgid: Could not send mail via SMTP." );
- return 0;
- }
+
+ if ($RT::MailCommand eq 'sendmailpipe') {
+ open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments") || return(0);
+ print MAIL $entity->as_string;
+ close(MAIL);
}
else {
- local ($ENV{'MAILADDRESS'}, $ENV{'PERL_MAILERS'});
-
- my @mailer_args = ($mail_command);
- if ( $mail_command eq 'sendmail' ) {
- $ENV{'PERL_MAILERS'} = RT->Config->Get('SendmailPath');
- push @mailer_args, split(/\s+/, RT->Config->Get('SendmailArguments'));
- }
- else {
- push @mailer_args, RT->Config->Get('MailParams');
- }
-
- unless ( $args{'Entity'}->send( @mailer_args ) ) {
- $RT::Logger->crit( "$msgid: Could not send mail." );
- return 0;
- }
- }
- return 1;
-}
-
-=head2 PrepareEmailUsingTemplate Template => '', Arguments => {}
-
-Loads a template. Parses it using arguments if it's not empty.
-Returns a tuple (L<RT::Template> object, error message).
-
-Note that even if a template object is returned MIMEObj method
-may return undef for empty templates.
-
-=cut
-
-sub PrepareEmailUsingTemplate {
- my %args = (
- Template => '',
- Arguments => {},
- @_
- );
-
- my $template = RT::Template->new( $RT::SystemUser );
- $template->LoadGlobalTemplate( $args{'Template'} );
- unless ( $template->id ) {
- return (undef, "Couldn't load template '". $args{'Template'} ."'");
- }
- return $template if $template->IsEmpty;
-
- my ($status, $msg) = $template->Parse( %{ $args{'Arguments'} } );
- return (undef, $msg) unless $status;
-
- return $template;
-}
-
-=head2 SendEmailUsingTemplate Template => '', Arguments => {}, From => CorrespondAddress, To => '', Cc => '', Bcc => ''
-
-Sends email using a template, takes name of template, arguments for it and recipients.
-
-=cut
-
-sub SendEmailUsingTemplate {
- my %args = (
- Template => '',
- Arguments => {},
- To => undef,
- Cc => undef,
- Bcc => undef,
- From => RT->Config->Get('CorrespondAddress'),
- InReplyTo => undef,
- @_
- );
-
- my ($template, $msg) = PrepareEmailUsingTemplate( %args );
- return (0, $msg) unless $template;
-
- my $mail = $template->MIMEObj;
- unless ( $mail ) {
- $RT::Logger->info("Message is not sent as template #". $template->id ." is empty");
- return -1;
- }
-
- $mail->head->set( $_ => Encode::encode_utf8( $args{ $_ } ) )
- foreach grep defined $args{$_}, qw(To Cc Bcc From);
-
- SetInReplyTo( Message => $mail, InReplyTo => $args{'InReplyTo'} );
-
- return SendEmail( Entity => $mail );
-}
-
-=head2 ForwardTransaction TRANSACTION, To => '', Cc => '', Bcc => ''
-
-Forwards transaction with all attachments as 'message/rfc822'.
-
-=cut
-
-sub ForwardTransaction {
- my $txn = shift;
- my %args = ( To => '', Cc => '', Bcc => '', @_ );
-
- my $entity = $txn->ContentAsMIME;
-
- return SendForward( %args, Entity => $entity, Transaction => $txn );
-}
-
-=head2 ForwardTicket TICKET, To => '', Cc => '', Bcc => ''
-
-Forwards a ticket's Create and Correspond Transactions and their Attachments as 'message/rfc822'.
-
-=cut
-
-sub ForwardTicket {
- my $ticket = shift;
- my %args = ( To => '', Cc => '', Bcc => '', @_ );
-
- my $txns = $ticket->Transactions;
- $txns->Limit(
- FIELD => 'Type',
- VALUE => $_,
- ) for qw(Create Correspond);
-
- my $entity = MIME::Entity->build(
- Type => 'multipart/mixed',
- );
- $entity->add_part( $_ ) foreach
- map $_->ContentAsMIME,
- @{ $txns->ItemsArrayRef };
-
- return SendForward( %args, Entity => $entity, Ticket => $ticket, Template => 'Forward Ticket' );
-}
-
-=head2 SendForward Entity => undef, Ticket => undef, Transaction => undef, Template => undef, To => '', Cc => '', Bcc => ''
-
-Forwards an Entity representing Ticket or Transaction as 'message/rfc822'. Entity is wrapped into Template.
-
-=cut
-
-sub SendForward {
- my (%args) = (
- Entity => undef,
- Ticket => undef,
- Transaction => undef,
- Template => 'Forward',
- To => '', Cc => '', Bcc => '',
- @_
- );
-
- my $txn = $args{'Transaction'};
- my $ticket = $args{'Ticket'};
- $ticket ||= $txn->Object if $txn;
-
- my $entity = $args{'Entity'};
- unless ( $entity ) {
- require Carp;
- $RT::Logger->error(Carp::longmess("No entity provided"));
- return (0, $ticket->loc("Couldn't send email"));
- }
-
- my ($template, $msg) = PrepareEmailUsingTemplate(
- Template => $args{'Template'},
- Arguments => {
- Ticket => $ticket,
- Transaction => $txn,
- },
- );
-
- my $mail;
- if ( $template ) {
- $mail = $template->MIMEObj;
- } else {
- $RT::Logger->warning($msg);
- }
- unless ( $mail ) {
- $RT::Logger->warning("Couldn't generate email using template '$args{Template}'");
-
- my $description;
- unless ( $args{'Transaction'} ) {
- $description = 'This is forward of ticket #'. $ticket->id;
- } else {
- $description = 'This is forward of transaction #'
- . $txn->id ." of a ticket #". $txn->ObjectId;
- }
- $mail = MIME::Entity->build(
- Type => 'text/plain',
- Data => $description,
- );
- }
-
- $mail->head->set( $_ => EncodeToMIME( String => $args{$_} ) )
- foreach grep defined $args{$_}, qw(To Cc Bcc);
-
- $mail->attach(
- Type => 'message/rfc822',
- Disposition => 'attachment',
- Description => 'forwarded message',
- Data => $entity->as_string,
- );
-
- my $from;
- my $subject = '';
- $subject = $txn->Subject if $txn;
- $subject ||= $ticket->Subject if $ticket;
- if ( RT->Config->Get('ForwardFromUser') ) {
- $from = ($txn || $ticket)->CurrentUser->UserObj->EmailAddress;
- } else {
- # XXX: what if want to forward txn of other object than ticket?
- $subject = AddSubjectTag( $subject, $ticket );
- $from = $ticket->QueueObj->CorrespondAddress
- || RT->Config->Get('CorrespondAddress');
- }
- $mail->head->set( Subject => EncodeToMIME( String => "Fwd: $subject" ) );
- $mail->head->set( From => EncodeToMIME( String => $from ) );
-
- my $status = RT->Config->Get('ForwardFromUser')
- # never sign if we forward from User
- ? SendEmail( %args, Entity => $mail, Sign => 0 )
- : SendEmail( %args, Entity => $mail );
- return (0, $ticket->loc("Couldn't send email")) unless $status;
- return (1, $ticket->loc("Send email successfully"));
-}
-
-=head2 SignEncrypt Entity => undef, Sign => 0, Encrypt => 0
-
-Signs and encrypts message using L<RT::Crypt::GnuPG>, but as well
-handle errors with users' keys.
-
-If a recipient has no key or has other problems with it, then the
-unction sends a error to him using 'Error: public key' template.
-Also, notifies RT's owner using template 'Error to RT owner: public key'
-to inform that there are problems with users' keys. Then we filter
-all bad recipients and retry.
-
-Returns 1 on success, 0 on error and -1 if all recipients are bad and
-had been filtered out.
-
-=cut
-
-sub SignEncrypt {
- my %args = (
- Entity => undef,
- Sign => 0,
- Encrypt => 0,
- @_
- );
- return 1 unless $args{'Sign'} || $args{'Encrypt'};
-
- my $msgid = $args{'Entity'}->head->get('Message-ID') || '';
- chomp $msgid;
-
- $RT::Logger->debug("$msgid Signing message") if $args{'Sign'};
- $RT::Logger->debug("$msgid Encrypting message") if $args{'Encrypt'};
-
- require RT::Crypt::GnuPG;
- my %res = RT::Crypt::GnuPG::SignEncrypt( %args );
- return 1 unless $res{'exit_code'};
-
- my @status = RT::Crypt::GnuPG::ParseStatus( $res{'status'} );
-
- my @bad_recipients;
- foreach my $line ( @status ) {
- # if the passphrase fails, either you have a bad passphrase
- # or gpg-agent has died. That should get caught in Create and
- # Update, but at least throw an error here
- if (($line->{'Operation'}||'') eq 'PassphraseCheck'
- && $line->{'Status'} =~ /^(?:BAD|MISSING)$/ ) {
- $RT::Logger->error( "$line->{'Status'} PASSPHRASE: $line->{'Message'}" );
- return 0;
- }
- next unless ($line->{'Operation'}||'') eq 'RecipientsCheck';
- next if $line->{'Status'} eq 'DONE';
- $RT::Logger->error( $line->{'Message'} );
- push @bad_recipients, $line;
- }
- return 0 unless @bad_recipients;
-
- $_->{'AddressObj'} = (Email::Address->parse( $_->{'Recipient'} ))[0]
- foreach @bad_recipients;
-
- foreach my $recipient ( @bad_recipients ) {
- my $status = SendEmailUsingTemplate(
- To => $recipient->{'AddressObj'}->address,
- Template => 'Error: public key',
- Arguments => {
- %$recipient,
- TicketObj => $args{'Ticket'},
- TransactionObj => $args{'Transaction'},
- },
- );
- unless ( $status ) {
- $RT::Logger->error("Couldn't send 'Error: public key'");
- }
- }
-
- my $status = SendEmailUsingTemplate(
- To => RT->Config->Get('OwnerEmail'),
- Template => 'Error to RT owner: public key',
- Arguments => {
- BadRecipients => \@bad_recipients,
- TicketObj => $args{'Ticket'},
- TransactionObj => $args{'Transaction'},
- },
- );
- unless ( $status ) {
- $RT::Logger->error("Couldn't send 'Error to RT owner: public key'");
+ $entity->send($RT::MailCommand, $RT::MailParams);
}
-
- DeleteRecipientsFromHead(
- $args{'Entity'}->head,
- map $_->{'AddressObj'}->address, @bad_recipients
- );
-
- unless ( $args{'Entity'}->head->get('To')
- || $args{'Entity'}->head->get('Cc')
- || $args{'Entity'}->head->get('Bcc') )
- {
- $RT::Logger->debug("$msgid No recipients that have public key, not sending");
- return -1;
- }
-
- # redo without broken recipients
- %res = RT::Crypt::GnuPG::SignEncrypt( %args );
- return 0 if $res{'exit_code'};
-
- return 1;
}
-use MIME::Words ();
+# }}}
-=head2 EncodeToMIME
-
-Takes a hash with a String and a Charset. Returns the string encoded
-according to RFC2047, using B (base64 based) encoding.
-
-String must be a perl string, octets are returned.
-
-If Charset is not provided then $EmailOutputEncoding config option
-is used, or "latin-1" if that is not set.
-
-=cut
-
-sub EncodeToMIME {
- my %args = (
- String => undef,
- Charset => undef,
- @_
- );
- my $value = $args{'String'};
- return $value unless $value; # 0 is perfect ascii
- my $charset = $args{'Charset'} || RT->Config->Get('EmailOutputEncoding');
- my $encoding = 'B';
-
- # using RFC2047 notation, sec 2.
- # encoded-word = "=?" charset "?" encoding "?" encoded-text "?="
-
- # An 'encoded-word' may not be more than 75 characters long
- #
- # MIME encoding increases 4/3*(number of bytes), and always in multiples
- # of 4. Thus we have to find the best available value of bytes available
- # for each chunk.
- #
- # First we get the integer max which max*4/3 would fit on space.
- # Then we find the greater multiple of 3 lower or equal than $max.
- my $max = int(
- ( ( 75 - length( '=?' . $charset . '?' . $encoding . '?' . '?=' ) )
- * 3
- ) / 4
- );
- $max = int( $max / 3 ) * 3;
-
- chomp $value;
-
- if ( $max <= 0 ) {
-
- # gives an error...
- $RT::Logger->crit("Can't encode! Charset or encoding too big.");
- return ($value);
- }
-
- return ($value) unless $value =~ /[^\x20-\x7e]/;
-
- $value =~ s/\s+$//;
-
- # we need perl string to split thing char by char
- Encode::_utf8_on($value) unless Encode::is_utf8($value);
-
- my ( $tmp, @chunks ) = ( '', () );
- while ( length $value ) {
- my $char = substr( $value, 0, 1, '' );
- my $octets = Encode::encode( $charset, $char );
- if ( length($tmp) + length($octets) > $max ) {
- push @chunks, $tmp;
- $tmp = '';
- }
- $tmp .= $octets;
- }
- push @chunks, $tmp if length $tmp;
-
- # encode an join chuncks
- $value = join "\n ",
- map MIME::Words::encode_mimeword( $_, $encoding, $charset ),
- @chunks;
- return ($value);
-}
+# {{{ Create User
sub CreateUser {
- my ( $Username, $Address, $Name, $ErrorsTo, $entity ) = @_;
-
- my $NewUser = RT::User->new( $RT::SystemUser );
-
- my ( $Val, $Message ) = $NewUser->Create(
- Name => ( $Username || $Address ),
- EmailAddress => $Address,
- RealName => $Name,
- Password => undef,
- Privileged => 0,
- Comments => 'Autocreated on ticket submission',
- );
-
+ my ($Username, $Address, $Name, $ErrorsTo, $entity) = @_;
+ my $NewUser = RT::User->new($RT::SystemUser);
+
+ # This data is tainted by some Very Broken mailers.
+ # (Sometimes they send raw ISO 8859-1 data here. fear that.
+ require Encode;
+ $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username;
+ $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name;
+
+ my ($Val, $Message) =
+ $NewUser->Create(Name => ($Username || $Address),
+ EmailAddress => $Address,
+ RealName => $Name,
+ Password => undef,
+ Privileged => 0,
+ Comments => 'Autocreated on ticket submission'
+ );
+
unless ($Val) {
-
+
# Deal with the race condition of two account creations at once
+ #
if ($Username) {
$NewUser->LoadByName($Username);
}
-
- unless ( $NewUser->Id ) {
+
+ unless ($NewUser->Id) {
$NewUser->LoadByEmail($Address);
}
-
- unless ( $NewUser->Id ) {
- MailError(
- To => $ErrorsTo,
- Subject => "User could not be created",
- Explanation =>
- "User creation failed in mailgateway: $Message",
- MIMEObj => $entity,
- LogLevel => 'crit',
- );
+
+ unless ($NewUser->Id) {
+ MailError( To => $ErrorsTo,
+ Subject => "User could not be created",
+ Explanation => "User creation failed in mailgateway: $Message",
+ MIMEObj => $entity,
+ LogLevel => 'crit'
+ );
}
}
#Load the new user object
- my $CurrentUser = new RT::CurrentUser;
- $CurrentUser->LoadByEmail( $Address );
+ my $CurrentUser = RT::CurrentUser->new();
+ $CurrentUser->LoadByEmail($Address);
- unless ( $CurrentUser->id ) {
- $RT::Logger->warning(
- "Couldn't load user '$Address'." . "giving up" );
- MailError(
- To => $ErrorsTo,
- Subject => "User could not be loaded",
- Explanation =>
- "User '$Address' could not be loaded in the mail gateway",
- MIMEObj => $entity,
- LogLevel => 'crit'
- );
+ unless ($CurrentUser->id) {
+ $RT::Logger->warning("Couldn't load user '$Address'.". "giving up");
+ MailError( To => $ErrorsTo,
+ Subject => "User could not be loaded",
+ Explanation => "User '$Address' could not be loaded in the mail gateway",
+ MIMEObj => $entity,
+ LogLevel => 'crit'
+ );
}
return $CurrentUser;
}
+# }}}
+# {{{ ParseCcAddressesFromHead
+=head2 ParseCcAddressesFromHead HASHREF
-
-=head2 ParseCcAddressesFromHead HASH
-
-Takes a hash containing QueueObj, Head and CurrentUser objects.
-Returns a list of all email addresses in the To and Cc
-headers b<except> the current Queue\'s email addresses, the CurrentUser\'s
+Takes a hashref object containing QueueObj, Head and CurrentUser objects.
+Returns a list of all email addresses in the To and Cc
+headers b<except> the current Queue\'s email addresses, the CurrentUser\'s
email address and anything that the configuration sub RT::IsRTAddress matches.
=cut
-
+
sub ParseCcAddressesFromHead {
- my %args = (
- Head => undef,
- QueueObj => undef,
- CurrentUser => undef,
- @_
- );
-
- my $current_address = lc $args{'CurrentUser'}->EmailAddress;
- my $user = $args{'CurrentUser'}->UserObj;
-
- return
- grep $_ ne $current_address && !RT::EmailParser->IsRTAddress( $_ ),
- map lc $user->CanonicalizeEmailAddress( $_->address ),
- map Email::Address->parse( $args{'Head'}->get( $_ ) ),
- qw(To Cc);
+ my %args = ( Head => undef,
+ QueueObj => undef,
+ CurrentUser => undef,
+ @_ );
+
+ my (@Addresses);
+
+ my @ToObjs = Mail::Address->parse($args{'Head'}->get('To'));
+ my @CcObjs = Mail::Address->parse($args{'Head'}->get('Cc'));
+
+ foreach my $AddrObj (@ToObjs, @CcObjs) {
+ my $Address = $AddrObj->address;
+ $Address = $args{'CurrentUser'}->UserObj->CanonicalizeEmailAddress($Address);
+ next if ($args{'CurrentUser'}->EmailAddress =~ /^$Address$/i);
+ next if ($args{'QueueObj'}->CorrespondAddress =~ /^$Address$/i);
+ next if ($args{'QueueObj'}->CommentAddress =~ /^$Address$/i);
+ next if (RT::EmailParser::IsRTAddress(undef, $Address));
+
+ push (@Addresses, $Address);
+ }
+ return (@Addresses);
}
+# }}}
-=head2 ParseSenderAddressFromHead HEAD
+# {{{ ParseSenderAdddressFromHead
-Takes a MIME::Header object. Returns a tuple: (user@host, friendly name)
+=head2 ParseSenderAddressFromHead
+
+Takes a MIME::Header object. Returns a tuple: (user@host, friendly name)
of the From (evaluated in order of Reply-To:, From:, Sender)
=cut
sub ParseSenderAddressFromHead {
my $head = shift;
-
#Figure out who's sending this message.
- foreach my $header ('Reply-To', 'From', 'Sender') {
- my $addr_line = $head->get($header) || next;
- my ($addr, $name) = ParseAddressFromHeader( $addr_line );
- # only return if the address is not empty
- return ($addr, $name) if $addr;
- }
-
- return (undef, undef);
+ my $From = $head->get('Reply-To') ||
+ $head->get('From') ||
+ $head->get('Sender');
+ return (ParseAddressFromHeader($From));
}
+# }}}
-=head2 ParseErrorsToAddressFromHead HEAD
+# {{{ ParseErrorsToAdddressFromHead
+
+=head2 ParseErrorsToAddressFromHead
Takes a MIME::Header object. Return a single value : user@host
-of the From (evaluated in order of Return-path:,Errors-To:,Reply-To:,
-From:, Sender)
+of the From (evaluated in order of Errors-To:,Reply-To:, From:, Sender)
=cut
sub ParseErrorsToAddressFromHead {
my $head = shift;
-
#Figure out who's sending this message.
- foreach my $header ( 'Errors-To', 'Reply-To', 'From', 'Sender' ) {
-
- # If there's a header of that name
- my $headerobj = $head->get($header);
- if ($headerobj) {
- my ( $addr, $name ) = ParseAddressFromHeader($headerobj);
-
- # If it's got actual useful content...
- return ($addr) if ($addr);
- }
+ foreach my $header ('Errors-To' , 'Reply-To', 'From', 'Sender' ) {
+ # If there's a header of that name
+ my $headerobj = $head->get($header);
+ if ($headerobj) {
+ my ($addr, $name ) = ParseAddressFromHeader($headerobj);
+ # If it's got actual useful content...
+ return ($addr) if ($addr);
+ }
}
}
+# }}}
-
+# {{{ ParseAddressFromHeader
=head2 ParseAddressFromHeader ADDRESS
-Takes an address from C<$head->get('Line')> and returns a tuple: user@host, friendly name
+Takes an address from $head->get('Line') and returns a tuple: user@host, friendly name
=cut
-sub ParseAddressFromHeader {
- my $Addr = shift;
- # Some broken mailers send: ""Vincent, Jesse"" <jesse@fsck.com>. Hate
- $Addr =~ s/\"\"(.*?)\"\"/\"$1\"/g;
- my @Addresses = RT::EmailParser->ParseEmailAddress($Addr);
+sub ParseAddressFromHeader{
+ my $Addr = shift;
+
+ my @Addresses = Mail::Address->parse($Addr);
+
+ my $AddrObj = $Addresses[0];
- my ($AddrObj) = grep ref $_, @Addresses;
- unless ( $AddrObj ) {
- return ( undef, undef );
+ unless (ref($AddrObj)) {
+ return(undef,undef);
}
-
- my $Name = ( $AddrObj->name || $AddrObj->phrase || $AddrObj->comment || $AddrObj->address );
-
+
+ my $Name = ($AddrObj->phrase || $AddrObj->comment || $AddrObj->address);
+
#Lets take the from and load a user object.
my $Address = $AddrObj->address;
- return ( $Address, $Name );
-}
-
-=head2 DeleteRecipientsFromHead HEAD RECIPIENTS
-
-Gets a head object and list of addresses.
-Deletes addresses from To, Cc or Bcc fields.
-
-=cut
-
-sub DeleteRecipientsFromHead {
- my $head = shift;
- my %skip = map { lc $_ => 1 } @_;
-
- foreach my $field ( qw(To Cc Bcc) ) {
- $head->set( $field =>
- join ', ', map $_->format, grep !$skip{ lc $_->address },
- Email::Address->parse( $head->get( $field ) )
- );
- }
-}
-
-sub GenMessageId {
- my %args = (
- Ticket => undef,
- Scrip => undef,
- ScripAction => undef,
- @_
- );
- my $org = RT->Config->Get('Organization');
- my $ticket_id = ( ref $args{'Ticket'}? $args{'Ticket'}->id : $args{'Ticket'} ) || 0;
- my $scrip_id = ( ref $args{'Scrip'}? $args{'Scrip'}->id : $args{'Scrip'} ) || 0;
- my $sent = ( ref $args{'ScripAction'}? $args{'ScripAction'}->{'_Message_ID'} : 0 ) || 0;
-
- return "<rt-". $RT::VERSION ."-". $$ ."-". CORE::time() ."-". int(rand(2000)) .'.'
- . $ticket_id ."-". $scrip_id ."-". $sent ."@". $org .">" ;
+ return ($Address, $Name);
}
+# }}}
-sub SetInReplyTo {
- my %args = (
- Message => undef,
- InReplyTo => undef,
- Ticket => undef,
- @_
- );
- return unless $args{'Message'} && $args{'InReplyTo'};
-
- my $get_header = sub {
- my @res;
- if ( $args{'InReplyTo'}->isa('MIME::Entity') ) {
- @res = $args{'InReplyTo'}->head->get( shift );
- } else {
- @res = $args{'InReplyTo'}->GetHeader( shift ) || '';
- }
- return grep length, map { split /\s+/m, $_ } grep defined, @res;
- };
-
- my @id = $get_header->('Message-ID');
- #XXX: custom header should begin with X- otherwise is violation of the standard
- my @rtid = $get_header->('RT-Message-ID');
- my @references = $get_header->('References');
- unless ( @references ) {
- @references = $get_header->('In-Reply-To');
- }
- push @references, @id, @rtid;
- if ( $args{'Ticket'} ) {
- my $pseudo_ref = '<RT-Ticket-'. $args{'Ticket'}->id .'@'. RT->Config->Get('Organization') .'>';
- push @references, $pseudo_ref unless grep $_ eq $pseudo_ref, @references;
- }
- @references = splice @references, 4, -6
- if @references > 10;
-
- my $mail = $args{'Message'};
- $mail->head->set( 'In-Reply-To' => join ' ', @rtid? (@rtid) : (@id) ) if @id || @rtid;
- $mail->head->set( 'References' => join ' ', @references );
-}
-sub ParseTicketId {
- my $Subject = shift;
-
- my $rtname = RT->Config->Get('rtname');
- my $test_name = RT->Config->Get('EmailSubjectTagRegex') || qr/\Q$rtname\E/i;
-
- my $id;
- if ( $Subject =~ s/\[$test_name\s+\#(\d+)\s*\]//i ) {
- $id = $1;
- } else {
- foreach my $tag ( RT->System->SubjectTag ) {
- next unless $Subject =~ s/\[\Q$tag\E\s+\#(\d+)\s*\]//i;
- $id = $1;
- last;
- }
- }
- return undef unless $id;
-
- $RT::Logger->debug("Found a ticket ID. It's $id");
- return $id;
-}
-
-sub AddSubjectTag {
- my $subject = shift;
- my $ticket = shift;
- unless ( ref $ticket ) {
- my $tmp = RT::Ticket->new( $RT::SystemUser );
- $tmp->Load( $ticket );
- $ticket = $tmp;
- }
- my $id = $ticket->id;
- my $queue_tag = $ticket->QueueObj->SubjectTag;
-
- my $tag_re = RT->Config->Get('EmailSubjectTagRegex');
- unless ( $tag_re ) {
- my $tag = $queue_tag || RT->Config->Get('rtname');
- $tag_re = qr/\Q$tag\E/;
- } elsif ( $queue_tag ) {
- $tag_re = qr/$tag_re|\Q$queue_tag\E/;
- }
- return $subject if $subject =~ /\[$tag_re\s+#$id\]/;
-
- $subject =~ s/(\r\n|\n|\s)/ /gi;
- chomp $subject;
- return "[". ($queue_tag || RT->Config->Get('rtname')) ." #$id] $subject";
-}
-
-
-=head2 Gateway ARGSREF
-
-
-Takes parameters:
-
- action
- queue
- message
+=head2 Gateway
This performs all the "guts" of the mail rt-mailgate program, and is
designed to be called from the web interface with a message, user
object, and so on.
-Can also take an optional 'ticket' parameter; this ticket id overrides
-any ticket id found in the subject.
-
-Returns:
-
- An array of:
-
- (status code, message, optional ticket object)
-
- status code is a numeric value.
-
- for temporary failures, the status code should be -75
-
- for permanent failures which are handled by RT, the status code
- should be 0
-
- for succces, the status code should be 1
-
-
-
=cut
-sub _LoadPlugins {
- my @mail_plugins = @_;
-
- my @res;
- foreach my $plugin (@mail_plugins) {
- if ( ref($plugin) eq "CODE" ) {
- push @res, $plugin;
- } elsif ( !ref $plugin ) {
- my $Class = $plugin;
- $Class = "RT::Interface::Email::" . $Class
- unless $Class =~ /^RT::Interface::Email::/;
- $Class->require or
- do { $RT::Logger->error("Couldn't load $Class: $@"); next };
-
- no strict 'refs';
- unless ( defined *{ $Class . "::GetCurrentUser" }{CODE} ) {
- $RT::Logger->crit( "No GetCurrentUser code found in $Class module");
- next;
- }
- push @res, $Class;
- } else {
- $RT::Logger->crit( "$plugin - is not class name or code reference");
- }
- }
- return @res;
-}
-
sub Gateway {
- my $argsref = shift;
- my %args = (
- action => 'correspond',
- queue => '1',
- ticket => undef,
- message => undef,
- %$argsref
- );
-
- my $SystemTicket;
- my $Right;
+ my %args = ( message => undef,
+ queue => 1,
+ action => 'correspond',
+ ticket => undef,
+ @_ );
# Validate the action
- my ( $status, @actions ) = IsCorrectAction( $args{'action'} );
- unless ($status) {
- return (
- -75,
- "Invalid 'action' parameter "
- . $actions[0]
- . " for queue "
- . $args{'queue'},
- undef
- );
+ unless ( $args{'action'} =~ /^(comment|correspond|action)$/ ) {
+
+ # Can't safely loc this. What object do we loc around?
+ return ( 0, "Invalid 'action' parameter", undef );
}
my $parser = RT::EmailParser->new();
- $parser->SmartParseMIMEEntityFromScalar(
- Message => $args{'message'},
- Decode => 0,
- Exact => 1,
- );
+ $parser->ParseMIMEEntityFromScalar( $args{'message'} );
my $Message = $parser->Entity();
- unless ($Message) {
- MailError(
- Subject => "RT Bounce: Unparseable message",
- Explanation => "RT couldn't process the message below",
- Attach => $args{'message'}
- );
-
- return ( 0,
- "Failed to parse this message. Something is likely badly wrong with the message"
- );
- }
-
- my @mail_plugins = grep $_, RT->Config->Get('MailPlugins');
- push @mail_plugins, "Auth::MailFrom" unless @mail_plugins;
- @mail_plugins = _LoadPlugins( @mail_plugins );
-
- my %skip_plugin;
- foreach my $class( grep !ref, @mail_plugins ) {
- # check if we should apply filter before decoding
- my $check_cb = do {
- no strict 'refs';
- *{ $class . "::ApplyBeforeDecode" }{CODE};
- };
- next unless defined $check_cb;
- next unless $check_cb->(
- Message => $Message,
- RawMessageRef => \$args{'message'},
- );
+ my $head = $Message->head;
- $skip_plugin{ $class }++;
+ my ( $CurrentUser, $AuthStat, $status, $error );
- my $Code = do {
- no strict 'refs';
- *{ $class . "::GetCurrentUser" }{CODE};
- };
- my ($status, $msg) = $Code->(
- Message => $Message,
- RawMessageRef => \$args{'message'},
- );
- next if $status > 0;
-
- if ( $status == -2 ) {
- return (1, $msg, undef);
- } elsif ( $status == -1 ) {
- return (0, $msg, undef);
- }
- }
- @mail_plugins = grep !$skip_plugin{"$_"}, @mail_plugins;
- $parser->_DecodeBodies;
- $parser->_PostProcessNewEntity;
+ my $ErrorsTo = ParseErrorsToAddressFromHead($head);
- my $head = $Message->head;
- my $ErrorsTo = ParseErrorsToAddressFromHead( $head );
-
- my $MessageId = $head->get('Message-ID')
- || "<no-message-id-". time . rand(2000) .'@'. RT->Config->Get('Organization') .'>';
+ my $MessageId = $head->get('Message-Id')
+ || "<no-message-id-" . time . rand(2000) . "\@.$RT::Organization>";
#Pull apart the subject line
my $Subject = $head->get('Subject') || '';
chomp $Subject;
-
- # {{{ Lets check for mail loops of various sorts.
- my ($should_store_machine_generated_message, $IsALoop, $result);
- ( $should_store_machine_generated_message, $ErrorsTo, $result, $IsALoop ) =
- _HandleMachineGeneratedMail(
- Message => $Message,
- ErrorsTo => $ErrorsTo,
- Subject => $Subject,
- MessageId => $MessageId
- );
-
- # Do not pass loop messages to MailPlugins, to make sure the loop
- # is broken, unless $RT::StoreLoops is set.
- if ($IsALoop && !$should_store_machine_generated_message) {
- return ( 0, $result, undef );
- }
- # }}}
- $args{'ticket'} ||= ParseTicketId( $Subject );
- $SystemTicket = RT::Ticket->new( $RT::SystemUser );
- $SystemTicket->Load( $args{'ticket'} ) if ( $args{'ticket'} ) ;
- if ( $SystemTicket->id ) {
- $Right = 'ReplyToTicket';
- } else {
- $Right = 'CreateTicket';
+ $args{'ticket'} ||= $parser->ParseTicketId($Subject);
+
+ my $SystemTicket;
+ if ($args{'ticket'} ) {
+ $SystemTicket = RT::Ticket->new($RT::SystemUser);
+ $SystemTicket->Load($args{'ticket'});
}
#Set up a queue object
- my $SystemQueueObj = RT::Queue->new( $RT::SystemUser );
+ my $SystemQueueObj = RT::Queue->new($RT::SystemUser);
$SystemQueueObj->Load( $args{'queue'} );
- # We can safely have no queue of we have a known-good ticket
- unless ( $SystemTicket->id || $SystemQueueObj->id ) {
- return ( -75, "RT couldn't find the queue: " . $args{'queue'}, undef );
- }
-
- my ($AuthStat, $CurrentUser, $error) = GetAuthenticationLevel(
- MailPlugins => \@mail_plugins,
- Actions => \@actions,
- Message => $Message,
- RawMessageRef => \$args{message},
- SystemTicket => $SystemTicket,
- SystemQueue => $SystemQueueObj,
- );
- # {{{ If authentication fails and no new user was created, get out.
- if ( !$CurrentUser || !$CurrentUser->id || $AuthStat == -1 ) {
-
- # If the plugins refused to create one, they lose.
- unless ( $AuthStat == -1 ) {
- _NoAuthorizedUserFound(
- Right => $Right,
- Message => $Message,
- Requestor => $ErrorsTo,
- Queue => $args{'queue'}
- );
-
- }
- return ( 0, "Could not load a valid user", undef );
- }
-
- # If we got a user, but they don't have the right to say things
- if ( $AuthStat == 0 ) {
+ # We can safely have no queue of we have a known-good ticket
+ unless ( $args{'ticket'} || $SystemQueueObj->id ) {
MailError(
- To => $ErrorsTo,
- Subject => "Permission Denied",
- Explanation =>
- "You do not have permission to communicate with RT",
- MIMEObj => $Message
- );
- return (
- 0,
- "$ErrorsTo tried to submit a message to "
- . $args{'Queue'}
- . " without permission.",
- undef
- );
- }
-
-
- unless ($should_store_machine_generated_message) {
- return ( 0, $result, undef );
- }
-
- # if plugin's updated SystemTicket then update arguments
- $args{'ticket'} = $SystemTicket->Id if $SystemTicket && $SystemTicket->Id;
-
- my $Ticket = RT::Ticket->new($CurrentUser);
-
- if ( !$args{'ticket'} && grep /^(comment|correspond)$/, @actions )
- {
-
- my @Cc;
- my @Requestors = ( $CurrentUser->id );
-
- if (RT->Config->Get('ParseNewMessageForTicketCcs')) {
- @Cc = ParseCcAddressesFromHead(
- Head => $head,
- CurrentUser => $CurrentUser,
- QueueObj => $SystemQueueObj
- );
- }
-
- my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
- Queue => $SystemQueueObj->Id,
- Subject => $Subject,
- Requestor => \@Requestors,
- Cc => \@Cc,
- MIMEObj => $Message
- );
- if ( $id == 0 ) {
- MailError(
- To => $ErrorsTo,
- Subject => "Ticket creation failed: $Subject",
- Explanation => $ErrStr,
- MIMEObj => $Message
- );
- return ( 0, "Ticket creation failed: $ErrStr", $Ticket );
- }
-
- # strip comments&corresponds from the actions we don't need
- # to record them if we've created the ticket just now
- @actions = grep !/^(comment|correspond)$/, @actions;
- $args{'ticket'} = $id;
-
- } elsif ( $args{'ticket'} ) {
-
- $Ticket->Load( $args{'ticket'} );
- unless ( $Ticket->Id ) {
- my $error = "Could not find a ticket with id " . $args{'ticket'};
- MailError(
- To => $ErrorsTo,
- Subject => "Message not recorded: $Subject",
- Explanation => $error,
- MIMEObj => $Message
- );
-
- return ( 0, $error );
- }
- $args{'ticket'} = $Ticket->id;
- } else {
- return ( 1, "Success", $Ticket );
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: $Subject",
+ Explanation => "RT couldn't find the queue: " . $args{'queue'},
+ MIMEObj => $Message );
+ return ( 0, "RT couldn't find the queue: " . $args{'queue'}, undef );
}
- # }}}
-
- my $unsafe_actions = RT->Config->Get('UnsafeEmailCommands');
- foreach my $action (@actions) {
-
- # If the action is comment, add a comment.
- if ( $action =~ /^(?:comment|correspond)$/i ) {
- my $method = ucfirst lc $action;
- my ( $status, $msg ) = $Ticket->$method( MIMEObj => $Message );
- unless ($status) {
-
- #Warn the sender that we couldn't actually submit the comment.
- MailError(
- To => $ErrorsTo,
- Subject => "Message not recorded: $Subject",
- Explanation => $msg,
- MIMEObj => $Message
- );
- return ( 0, "Message not recorded: $msg", $Ticket );
- }
- } elsif ($unsafe_actions) {
- my ( $status, $msg ) = _RunUnsafeAction(
- Action => $action,
- ErrorsTo => $ErrorsTo,
- Message => $Message,
- Ticket => $Ticket,
- CurrentUser => $CurrentUser,
- );
- return ($status, $msg, $Ticket) unless $status == 1;
- }
- }
- return ( 1, "Success", $Ticket );
-}
-
-=head2 GetAuthenticationLevel
-
# Authentication Level
- # -1 - Get out. this user has been explicitly declined
+ # -1 - Get out. this user has been explicitly declined
# 0 - User may not do anything (Not used at the moment)
# 1 - Normal user
# 2 - User is allowed to specify status updates etc. a la enhanced-mailgate
-=cut
-
-sub GetAuthenticationLevel {
- my %args = (
- MailPlugins => [],
- Actions => [],
- Message => undef,
- RawMessageRef => undef,
- SystemTicket => undef,
- SystemQueue => undef,
- @_,
- );
-
- my ( $CurrentUser, $AuthStat, $error );
-
- # Initalize AuthStat so comparisons work correctly
- $AuthStat = -9999999;
-
- # if plugin returns AuthStat -2 we skip action
- # NOTE: this is experimental API and it would be changed
- my %skip_action = ();
-
+ push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
# Since this needs loading, no matter what
- foreach (@{ $args{MailPlugins} }) {
- my ($Code, $NewAuthStat);
+
+ for (@RT::MailPlugins) {
+ my $Code;
+ my $NewAuthStat;
if ( ref($_) eq "CODE" ) {
$Code = $_;
- } else {
- no strict 'refs';
- $Code = *{ $_ . "::GetCurrentUser" }{CODE};
}
-
- foreach my $action (@{ $args{Actions} }) {
- ( $CurrentUser, $NewAuthStat ) = $Code->(
- Message => $args{Message},
- RawMessageRef => $args{RawMessageRef},
- CurrentUser => $CurrentUser,
- AuthLevel => $AuthStat,
- Action => $action,
- Ticket => $args{SystemTicket},
- Queue => $args{SystemQueue},
- );
-
-# You get the highest level of authentication you were assigned, unless you get the magic -1
-# If a module returns a "-1" then we discard the ticket, so.
- $AuthStat = $NewAuthStat
- if ( $NewAuthStat > $AuthStat or $NewAuthStat == -1 or $NewAuthStat == -2 );
-
- last if $AuthStat == -1;
- $skip_action{$action}++ if $AuthStat == -2;
+ else {
+ $_ = "RT::Interface::Email::$_" unless /^RT::Interface::Email::/;
+ eval "require $_;";
+ if ($@) {
+ die ("Couldn't load module $_: $@");
+ next;
+ }
+ no strict 'refs';
+ if ( !defined( $Code = *{ $_ . "::GetCurrentUser" }{CODE} ) ) {
+ die ("No GetCurrentUser code found in $_ module");
+ next;
+ }
}
- # strip actions we should skip
- @{$args{Actions}} = grep !$skip_action{$_}, @{$args{Actions}}
- if $AuthStat == -2;
- last unless @{$args{Actions}};
+ ( $CurrentUser, $NewAuthStat ) = $Code->( Message => $Message,
+ CurrentUser => $CurrentUser,
+ AuthLevel => $AuthStat,
+ Action => $args{'action'},
+ Ticket => $SystemTicket,
+ Queue => $SystemQueueObj );
+ # You get the highest level of authentication you were assigned.
last if $AuthStat == -1;
+ $AuthStat = $NewAuthStat if $NewAuthStat > $AuthStat;
}
- return $AuthStat if !wantarray;
-
- return ($AuthStat, $CurrentUser, $error);
-}
-
-sub _RunUnsafeAction {
- my %args = (
- Action => undef,
- ErrorsTo => undef,
- Message => undef,
- Ticket => undef,
- CurrentUser => undef,
- @_
- );
-
- if ( $args{'Action'} =~ /^take$/i ) {
- my ( $status, $msg ) = $args{'Ticket'}->SetOwner( $args{'CurrentUser'}->id );
- unless ($status) {
- MailError(
- To => $args{'ErrorsTo'},
- Subject => "Ticket not taken",
- Explanation => $msg,
- MIMEObj => $args{'Message'}
- );
- return ( 0, "Ticket not taken" );
- }
- } elsif ( $args{'Action'} =~ /^resolve$/i ) {
- my ( $status, $msg ) = $args{'Ticket'}->SetStatus('resolved');
- unless ($status) {
-
- #Warn the sender that we couldn't actually submit the comment.
- MailError(
- To => $args{'ErrorsTo'},
- Subject => "Ticket not resolved",
- Explanation => $msg,
- MIMEObj => $args{'Message'}
- );
- return ( 0, "Ticket not resolved" );
- }
- } else {
- return ( 0, "Not supported unsafe action $args{'Action'}", $args{'Ticket'} );
- }
- return ( 1, "Success" );
-}
-
-=head2 _NoAuthorizedUserFound
-
-Emails the RT Owner and the requestor when the auth plugins return "No auth user found"
-
-=cut
-
-sub _NoAuthorizedUserFound {
- my %args = (
- Right => undef,
- Message => undef,
- Requestor => undef,
- Queue => undef,
- @_
- );
-
- # Notify the RT Admin of the failure.
- MailError(
- To => RT->Config->Get('OwnerEmail'),
- Subject => "Could not load a valid user",
- Explanation => <<EOT,
-RT could not load a valid user, and RT's configuration does not allow
-for the creation of a new user for this email (@{[$args{Requestor}]}).
-
-You might need to grant 'Everyone' the right '@{[$args{Right}]}' for the
-queue @{[$args{'Queue'}]}.
+ # {{{ If authentication fails and no new user was created, get out.
+ if ( !$CurrentUser or !$CurrentUser->Id or $AuthStat == -1 ) {
-EOT
- MIMEObj => $args{'Message'},
- LogLevel => 'error'
- );
-
- # Also notify the requestor that his request has been dropped.
- if ($args{'Requestor'} ne RT->Config->Get('OwnerEmail')) {
- MailError(
- To => $args{'Requestor'},
- Subject => "Could not load a valid user",
- Explanation => <<EOT,
+ # If the plugins refused to create one, they lose.
+ MailError(
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
+Your RT administrator needs to grant 'Everyone' the right 'CreateTicket'
+for this queue.
+
EOT
- MIMEObj => $args{'Message'},
- LogLevel => 'error'
- );
+ MIMEObj => $Message,
+ LogLevel => 'error' )
+ unless $AuthStat == -1;
+ return ( 0, "Could not load a valid user", undef );
}
-}
-
-=head2 _HandleMachineGeneratedMail
-
-Takes named params:
- Message
- ErrorsTo
- Subject
-
-Checks the message to see if it's a bounce, if it looks like a loop, if it's autogenerated, etc.
-Returns a triple of ("Should we continue (boolean)", "New value for $ErrorsTo", "Status message",
-"This message appears to be a loop (boolean)" );
-=cut
-
-sub _HandleMachineGeneratedMail {
- my %args = ( Message => undef, ErrorsTo => undef, Subject => undef, MessageId => undef, @_ );
- my $head = $args{'Message'}->head;
- my $ErrorsTo = $args{'ErrorsTo'};
-
- my $IsBounce = CheckForBounce($head);
+ # }}}
+ # {{{ Lets check for mail loops of various sorts.
my $IsAutoGenerated = CheckForAutoGenerated($head);
my $IsSuspiciousSender = CheckForSuspiciousSender($head);
@@ -1711,77 +496,153 @@ sub _HandleMachineGeneratedMail {
my $SquelchReplies = 0;
- my $owner_mail = RT->Config->Get('OwnerEmail');
-
#If the message is autogenerated, we need to know, so we can not
# send mail to the sender
- if ( $IsBounce || $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {
+ if ( $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {
$SquelchReplies = 1;
- $ErrorsTo = $owner_mail;
+ $ErrorsTo = $RT::OwnerEmail;
}
+ # }}}
+
+ # {{{ Drop it if it's disallowed
+ if ( $AuthStat == 0 ) {
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Permission Denied",
+ Explanation => "You do not have permission to communicate with RT",
+ MIMEObj => $Message );
+ }
+
+ # }}}
+ # {{{ Warn someone if it's a loop
+
# Warn someone if it's a loop, before we drop it on the ground
if ($IsALoop) {
- $RT::Logger->crit("RT Received mail (".$args{MessageId}.") from itself.");
+ $RT::Logger->crit("RT Recieved mail ($MessageId) from itself.");
#Should we mail it to RTOwner?
- if ( RT->Config->Get('LoopsToRTOwner') ) {
- MailError(
- To => $owner_mail,
- Subject => "RT Bounce: ".$args{'Subject'},
- Explanation => "RT thinks this message may be a bounce",
- MIMEObj => $args{Message}
- );
- }
+ if ($RT::LoopsToRTOwner) {
+ MailError( To => $RT::OwnerEmail,
+ Subject => "RT Bounce: $Subject",
+ Explanation => "RT thinks this message may be a bounce",
+ MIMEObj => $Message );
- #Do we actually want to store it?
- return ( 0, $ErrorsTo, "Message Bounced", $IsALoop )
- unless RT->Config->Get('StoreLoops');
+ #Do we actually want to store it?
+ return ( 0, "Message Bounced", undef ) unless ($RT::StoreLoops);
+ }
}
- # Squelch replies if necessary
+ # }}}
+
+ # {{{ Squelch replies if necessary
# Don't let the user stuff the RT-Squelch-Replies-To header.
if ( $head->get('RT-Squelch-Replies-To') ) {
- $head->add(
- 'RT-Relocated-Squelch-Replies-To',
- $head->get('RT-Squelch-Replies-To')
- );
+ $head->add( 'RT-Relocated-Squelch-Replies-To',
+ $head->get('RT-Squelch-Replies-To') );
$head->delete('RT-Squelch-Replies-To');
}
if ($SquelchReplies) {
+ ## TODO: This is a hack. It should be some other way to
+ ## indicate that the transaction should be "silent".
- # Squelch replies to the sender, and also leave a clue to
- # allow us to squelch ALL outbound messages. This way we
- # can punt the logic of "what to do when we get a bounce"
- # to the scrip. We might want to notify nobody. Or just
- # the RT Owner. Or maybe all Privileged watchers.
my ( $Sender, $junk ) = ParseSenderAddressFromHead($head);
- $head->add( 'RT-Squelch-Replies-To', $Sender );
- $head->add( 'RT-DetectedAutoGenerated', 'true' );
+ $head->add( 'RT-Squelch-Replies-To', $Sender );
}
- return ( 1, $ErrorsTo, "Handled machine detection", $IsALoop );
-}
-=head2 IsCorrectAction
+ # }}}
-Returns a list of valid actions we've found for this message
+ my $Ticket = RT::Ticket->new($CurrentUser);
-=cut
+ # {{{ If we don't have a ticket Id, we're creating a new ticket
+ if ( !$args{'ticket'} ) {
+
+ # {{{ Create a new ticket
+
+ my @Cc;
+ my @Requestors = ( $CurrentUser->id );
+
+ if ($RT::ParseNewMessageForTicketCcs) {
+ @Cc = ParseCcAddressesFromHead( Head => $head,
+ CurrentUser => $CurrentUser,
+ QueueObj => $SystemQueueObj );
+ }
+
+ my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
+ Queue => $SystemQueueObj->Id,
+ Subject => $Subject,
+ Requestor => \@Requestors,
+ Cc => \@Cc,
+ MIMEObj => $Message );
+ if ( $id == 0 ) {
+ MailError( To => $ErrorsTo,
+ Subject => "Ticket creation failed",
+ Explanation => $ErrStr,
+ MIMEObj => $Message );
+ $RT::Logger->error("Create failed: $id / $Transaction / $ErrStr ");
+ return ( 0, "Ticket creation failed", $Ticket );
+ }
-sub IsCorrectAction {
- my $action = shift;
- my @actions = grep $_, split /-/, $action;
- return ( 0, '(no value)' ) unless @actions;
- foreach ( @actions ) {
- return ( 0, $_ ) unless /^(?:comment|correspond|take|resolve)$/;
+ # }}}
}
- return ( 1, @actions );
+
+ # }}}
+
+ # If the action is comment, add a comment.
+ elsif ( $args{'action'} =~ /^(comment|correspond)$/i ) {
+ $Ticket->Load($args{'ticket'});
+ unless ( $Ticket->Id ) {
+ my $message = "Could not find a ticket with id ".$args{'ticket'};
+ MailError( To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $message,
+ MIMEObj => $Message );
+
+ return ( 0, $message);
+ }
+
+ my ( $status, $msg );
+ if ( $args{'action'} =~ /^correspond$/ ) {
+ ( $status, $msg ) = $Ticket->Correspond( MIMEObj => $Message );
+ }
+ else {
+ ( $status, $msg ) = $Ticket->Comment( MIMEObj => $Message );
+ }
+ unless ($status) {
+
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError( To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $msg,
+ MIMEObj => $Message );
+ return ( 0, "Message not recorded", $Ticket );
+ }
+ }
+
+ else {
+
+ #Return mail to the sender with an error
+ MailError( To => $ErrorsTo,
+ Subject => "RT Configuration error",
+ Explanation => "'"
+ . $args{'action'}
+ . "' not a recognized action."
+ . " Your RT administrator has misconfigured "
+ . "the mail aliases which invoke RT",
+ MIMEObj => $Message );
+ $RT::Logger->crit( $args{'action'} . " type unknown for $MessageId" );
+ return ( 0, "Configuration error: " . $args{'action'} . " not a recognized action", $Ticket );
+
+ }
+
+
+return ( 1, "Success", $Ticket );
}
eval "require RT::Interface::Email_Vendor";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Interface/Email_Vendor.pm} );
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Interface/Email_Vendor.pm});
eval "require RT::Interface::Email_Local";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Interface/Email_Local.pm} );
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Interface/Email_Local.pm});
1;
generated by cgit v1.2.1 (git 2.18.0) at 2025-06-14 18:29:41 +0000