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-rw-r--r--rt/lib/RT/Action/AutoOpen.pm110
-rwxr-xr-xrt/lib/RT/Action/Autoreply.pm96
-rw-r--r--rt/lib/RT/Action/CreateTickets.pm1341
-rw-r--r--rt/lib/RT/Action/EscalatePriority.pm166
-rwxr-xr-xrt/lib/RT/Action/Generic.pm195
-rwxr-xr-xrt/lib/RT/Action/Notify.pm132
-rwxr-xr-xrt/lib/RT/Action/NotifyAsComment.pm55
-rw-r--r--rt/lib/RT/Action/RecordComment.pm118
-rw-r--r--rt/lib/RT/Action/RecordCorrespondence.pm119
-rw-r--r--rt/lib/RT/Action/ResolveMembers.pm88
-rwxr-xr-xrt/lib/RT/Action/SendEmail.pm685
-rw-r--r--rt/lib/RT/Action/SetPriority.pm83
-rw-r--r--rt/lib/RT/Action/UserDefined.pm93
13 files changed, 0 insertions, 3281 deletions
diff --git a/rt/lib/RT/Action/AutoOpen.pm b/rt/lib/RT/Action/AutoOpen.pm
deleted file mode 100644
index 3423db93e..000000000
--- a/rt/lib/RT/Action/AutoOpen.pm
+++ /dev/null
@@ -1,110 +0,0 @@
-# BEGIN BPS TAGGED BLOCK {{{
-#
-# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
-#
-#
-# CONTRIBUTION SUBMISSION POLICY:
-#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
-#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
-# This Action will open the BASE if a dependent is resolved.
-
-package RT::Action::AutoOpen;
-require RT::Action::Generic;
-
-use strict;
-use vars qw/@ISA/;
-@ISA=qw(RT::Action::Generic);
-
-#Do what we need to do and send it out.
-
-#What does this type of Action does
-
-# {{{ sub Describe
-sub Describe {
- my $self = shift;
- return (ref $self );
-}
-# }}}
-
-
-# {{{ sub Prepare
-sub Prepare {
- my $self = shift;
-
- # if the ticket is already open or the ticket is new and the message is more mail from the
- # requestor, don't reopen it.
-
- if ( ( $self->TicketObj->Status eq 'open' )
- || ( ( $self->TicketObj->Status eq 'new' )
- && $self->TransactionObj->IsInbound )
- || ( defined $self->TransactionObj->Message->First
- && $self->TransactionObj->Message->First->GetHeader('RT-Control') =~ /\bno-autoopen\b/i )
- ) {
-
- return undef;
- }
- else {
- return (1);
- }
-}
-# }}}
-
-sub Commit {
- my $self = shift;
- my $oldstatus = $self->TicketObj->Status();
- $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
- $self->TicketObj->_NewTransaction(
- Type => 'Status',
- Field => 'Status',
- OldValue => $oldstatus,
- NewValue => 'open',
- Data => 'Ticket auto-opened on incoming correspondence'
- );
-
-
- return(1);
-}
-
-eval "require RT::Action::AutoOpen_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
-eval "require RT::Action::AutoOpen_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});
-
-1;
diff --git a/rt/lib/RT/Action/Autoreply.pm b/rt/lib/RT/Action/Autoreply.pm
deleted file mode 100755
index 81f7bddfa..000000000
--- a/rt/lib/RT/Action/Autoreply.pm
+++ /dev/null
@@ -1,96 +0,0 @@
-# BEGIN LICENSE BLOCK
-#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
-# (Except where explictly superceded by other copyright notices)
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
-#
-#
-# END LICENSE BLOCK
-package RT::Action::Autoreply;
-require RT::Action::SendEmail;
-
-use strict;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::SendEmail);
-
-
-# {{{ sub SetRecipients
-
-=head2 SetRecipients
-
-Sets the recipients of this message to this ticket's Requestor.
-
-=cut
-
-
-sub SetRecipients {
- my $self=shift;
-
- push(@{$self->{'To'}}, $self->TicketObj->Requestors->MemberEmailAddresses);
-
- return(1);
-}
-
-# }}}
-
-
-# {{{ sub SetReturnAddress
-
-=head2 SetReturnAddress
-
-Set this message\'s return address to the apropriate queue address
-
-=cut
-
-sub SetReturnAddress {
- my $self = shift;
- my %args = ( is_comment => 0,
- @_
- );
-
- my $replyto;
- if ($args{'is_comment'}) {
- $replyto = $self->TicketObj->QueueObj->CommentAddress ||
- $RT::CommentAddress;
- }
- else {
- $replyto = $self->TicketObj->QueueObj->CorrespondAddress ||
- $RT::CorrespondAddress;
- }
-
- unless ($self->TemplateObj->MIMEObj->head->get('From')) {
- my $friendly_name = $self->TicketObj->QueueObj->Description ||
- $self->TicketObj->QueueObj->Name;
- $friendly_name =~ s/"/\\"/g;
- $self->SetHeader('From', "\"$friendly_name\" <$replyto>");
- }
-
- unless ($self->TemplateObj->MIMEObj->head->get('Reply-To')) {
- $self->SetHeader('Reply-To', "$replyto");
- }
-
-}
-
-# }}}
-
-eval "require RT::Action::Autoreply_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/Autoreply_Vendor.pm});
-eval "require RT::Action::Autoreply_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/Autoreply_Local.pm});
-
-1;
diff --git a/rt/lib/RT/Action/CreateTickets.pm b/rt/lib/RT/Action/CreateTickets.pm
deleted file mode 100644
index b708f2ea5..000000000
--- a/rt/lib/RT/Action/CreateTickets.pm
+++ /dev/null
@@ -1,1341 +0,0 @@
-# BEGIN BPS TAGGED BLOCK {{{
-#
-# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
-#
-#
-# CONTRIBUTION SUBMISSION POLICY:
-#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
-#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
-package RT::Action::CreateTickets;
-require RT::Action::Generic;
-
-use strict;
-use warnings;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::Generic);
-
-use MIME::Entity;
-
-=head1 NAME
-
- RT::Action::CreateTickets
-
-Create one or more tickets according to an externally supplied template.
-
-
-=head1 SYNOPSIS
-
- ===Create-Ticket codereview
- Subject: Code review for {$Tickets{'TOP'}->Subject}
- Depended-On-By: TOP
- Content: Someone has created a ticket. you should review and approve it,
- so they can finish their work
- ENDOFCONTENT
-
-=head1 DESCRIPTION
-
-
-Using the "CreateTickets" ScripAction and mandatory dependencies, RT now has
-the ability to model complex workflow. When a ticket is created in a queue
-that has a "CreateTickets" scripaction, that ScripAction parses its "Template"
-
-
-
-=head2 FORMAT
-
-CreateTickets uses the template as a template for an ordered set of tickets
-to create. The basic format is as follows:
-
-
- ===Create-Ticket: identifier
- Param: Value
- Param2: Value
- Param3: Value
- Content: Blah
- blah
- blah
- ENDOFCONTENT
- ===Create-Ticket: id2
- Param: Value
- Content: Blah
- ENDOFCONTENT
-
-
-Each ===Create-Ticket: section is evaluated as its own
-Text::Template object, which means that you can embed snippets
-of perl inside the Text::Template using {} delimiters, but that
-such sections absolutely can not span a ===Create-Ticket boundary.
-
-After each ticket is created, it's stuffed into a hash called %Tickets
-so as to be available during the creation of other tickets during the same
-ScripAction. The hash is prepopulated with the ticket which triggered the
-ScripAction as $Tickets{'TOP'}; you can also access that ticket using the
-shorthand TOP.
-
-A simple example:
-
- ===Create-Ticket: codereview
- Subject: Code review for {$Tickets{'TOP'}->Subject}
- Depended-On-By: TOP
- Content: Someone has created a ticket. you should review and approve it,
- so they can finish their work
- ENDOFCONTENT
-
-
-
-A convoluted example
-
- ===Create-Ticket: approval
- { # Find out who the administrators of the group called "HR"
- # of which the creator of this ticket is a member
- my $name = "HR";
-
- my $groups = RT::Groups->new($RT::SystemUser);
- $groups->LimitToUserDefinedGroups();
- $groups->Limit(FIELD => "Name", OPERATOR => "=", VALUE => "$name");
- $groups->WithMember($TransactionObj->CreatorObj->Id);
-
- my $groupid = $groups->First->Id;
-
- my $adminccs = RT::Users->new($RT::SystemUser);
- $adminccs->WhoHaveRight(
- Right => "AdminGroup",
- Object =>$groups->First,
- IncludeSystemRights => undef,
- IncludeSuperusers => 0,
- IncludeSubgroupMembers => 0,
- );
-
- my @admins;
- while (my $admin = $adminccs->Next) {
- push (@admins, $admin->EmailAddress);
- }
- }
- Queue: ___Approvals
- Type: approval
- AdminCc: {join ("\nAdminCc: ",@admins) }
- Depended-On-By: TOP
- Refers-To: TOP
- Subject: Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}
- Due: {time + 86400}
- Content-Type: text/plain
- Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}: {$Tickets{"TOP"}->Subject}
- Blah
- Blah
- ENDOFCONTENT
- ===Create-Ticket: two
- Subject: Manager approval
- Depended-On-By: TOP
- Refers-On: {$Tickets{"approval"}->Id}
- Queue: ___Approvals
- Content-Type: text/plain
- Content:
- Your approval is requred for this ticket, too.
- ENDOFCONTENT
-
-=head2 Acceptable fields
-
-A complete list of acceptable fields for this beastie:
-
-
- * Queue => Name or id# of a queue
- Subject => A text string
- ! Status => A valid status. defaults to 'new'
- Due => Dates can be specified in seconds since the epoch
- to be handled literally or in a semi-free textual
- format which RT will attempt to parse.
-
-
-
- Starts =>
- Started =>
- Resolved =>
- Owner => Username or id of an RT user who can and should own
- this ticket
- + Requestor => Email address
- + Cc => Email address
- + AdminCc => Email address
- TimeWorked =>
- TimeEstimated =>
- TimeLeft =>
- InitialPriority =>
- FinalPriority =>
- Type =>
- +! DependsOn =>
- +! DependedOnBy =>
- +! RefersTo =>
- +! ReferredToBy =>
- +! Members =>
- +! MemberOf =>
- Content => content. Can extend to multiple lines. Everything
- within a template after a Content: header is treated
- as content until we hit a line containing only
- ENDOFCONTENT
- ContentType => the content-type of the Content field
- CustomField-<id#> => custom field value
-
-Fields marked with an * are required.
-
-Fields marked with a + may have multiple values, simply
-by repeating the fieldname on a new line with an additional value.
-
-Fields marked with a ! are postponed to be processed after all
-tickets in the same actions are created. Except for 'Status', those
-field can also take a ticket name within the same action (i.e.
-the identifiers after ==Create-Ticket), instead of raw Ticket ID
-numbers.
-
-When parsed, field names are converted to lowercase and have -s stripped.
-Refers-To, RefersTo, refersto, refers-to and r-e-f-er-s-tO will all
-be treated as the same thing.
-
-
-=begin testing
-
-ok (require RT::Action::CreateTickets);
-use_ok(RT::Scrip);
-use_ok(RT::Template);
-use_ok(RT::ScripAction);
-use_ok(RT::ScripCondition);
-use_ok(RT::Ticket);
-
-my $approvalsq = RT::Queue->new($RT::SystemUser);
-$approvalsq->Create(Name => 'Approvals');
-ok ($approvalsq->Id, "Created Approvals test queue");
-
-
-my $approvals =
-'===Create-Ticket: approval
-Queue: ___Approvals
-Type: approval
-AdminCc: {join ("\nAdminCc: ",@admins) }
-Depended-On-By: {$Tickets{"TOP"}->Id}
-Refers-To: TOP
-Subject: Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}
-Due: {time + 86400}
-Content-Type: text/plain
-Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}: {$Tickets{"TOP"}->Subject}
-Blah
-Blah
-ENDOFCONTENT
-===Create-Ticket: two
-Subject: Manager approval.
-Depended-On-By: approval
-Queue: ___Approvals
-Content-Type: text/plain
-Content:
-Your minion approved ticket {$Tickets{"TOP"}->Id}. you ok with that?
-ENDOFCONTENT
-';
-
-ok ($approvals =~ /Content/, "Read in the approvals template");
-
-my $apptemp = RT::Template->new($RT::SystemUser);
-$apptemp->Create( Content => $approvals, Name => "Approvals", Queue => "0");
-
-ok ($apptemp->Id);
-
-my $q = RT::Queue->new($RT::SystemUser);
-$q->Create(Name => 'WorkflowTest');
-ok ($q->Id, "Created workflow test queue");
-
-my $scrip = RT::Scrip->new($RT::SystemUser);
-my ($sval, $smsg) =$scrip->Create( ScripCondition => 'On Transaction',
- ScripAction => 'Create Tickets',
- Template => 'Approvals',
- Queue => $q->Id);
-ok ($sval, $smsg);
-ok ($scrip->Id, "Created the scrip");
-ok ($scrip->TemplateObj->Id, "Created the scrip template");
-ok ($scrip->ConditionObj->Id, "Created the scrip condition");
-ok ($scrip->ActionObj->Id, "Created the scrip action");
-
-my $t = RT::Ticket->new($RT::SystemUser);
-my($tid, $ttrans, $tmsg) = $t->Create(Subject => "Sample workflow test",
- Owner => "root",
- Queue => $q->Id);
-
-ok ($tid,$tmsg);
-
-my $deps = $t->DependsOn;
-is ($deps->Count, 1, "The ticket we created depends on one other ticket");
-my $dependson= $deps->First->TargetObj;
-ok ($dependson->Id, "It depends on a real ticket");
-unlike ($dependson->Subject, qr/{/, "The subject doesn't have braces in it. that means we're interpreting expressions");
-is ($t->ReferredToBy->Count,1, "It's only referred to by one other ticket");
-is ($t->ReferredToBy->First->BaseObj->Id,$t->DependsOn->First->TargetObj->Id, "The same ticket that depends on it refers to it.");
-use RT::Action::CreateTickets;
-my $action = RT::Action::CreateTickets->new( CurrentUser => $RT::SystemUser);;
-
-# comma-delimited templates
-my $commas = <<"EOF";
-id,Queue,Subject,Owner,Content
-ticket1,General,"foo, bar",root,blah
-ticket2,General,foo bar,root,blah
-ticket3,General,foo' bar,root,blah'boo
-ticket4,General,foo' bar,,blah'boo
-EOF
-
-
-# Comma delimited templates with missing data
-my $sparse_commas = <<"EOF";
-id,Queue,Subject,Owner,Requestor
-ticket14,General,,,bobby
-ticket15,General,,,tommy
-ticket16,General,,suzie,tommy
-ticket17,General,Foo "bar" baz,suzie,tommy
-ticket18,General,'Foo "bar" baz',suzie,tommy
-ticket19,General,'Foo bar' baz,suzie,tommy
-EOF
-
-
-# tab-delimited templates
-my $tabs = <<"EOF";
-id\tQueue\tSubject\tOwner\tContent
-ticket10\tGeneral\t"foo' bar"\troot\tblah'
-ticket11\tGeneral\tfoo, bar\troot\tblah
-ticket12\tGeneral\tfoo' bar\troot\tblah'boo
-ticket13\tGeneral\tfoo' bar\t\tblah'boo
-EOF
-
-my %expected;
-
-$expected{ticket1} = <<EOF;
-Queue: General
-Subject: foo, bar
-Owner: root
-Content: blah
-ENDOFCONTENT
-EOF
-
-$expected{ticket2} = <<EOF;
-Queue: General
-Subject: foo bar
-Owner: root
-Content: blah
-ENDOFCONTENT
-EOF
-
-$expected{ticket3} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner: root
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-$expected{ticket4} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner:
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-$expected{ticket10} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner: root
-Content: blah'
-ENDOFCONTENT
-EOF
-
-$expected{ticket11} = <<EOF;
-Queue: General
-Subject: foo, bar
-Owner: root
-Content: blah
-ENDOFCONTENT
-EOF
-
-$expected{ticket12} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner: root
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-$expected{ticket13} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner:
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-
-$expected{'ticket14'} = <<EOF;
-Queue: General
-Subject:
-Owner:
-Requestor: bobby
-EOF
-$expected{'ticket15'} = <<EOF;
-Queue: General
-Subject:
-Owner:
-Requestor: tommy
-EOF
-$expected{'ticket16'} = <<EOF;
-Queue: General
-Subject:
-Owner: suzie
-Requestor: tommy
-EOF
-$expected{'ticket17'} = <<EOF;
-Queue: General
-Subject: Foo "bar" baz
-Owner: suzie
-Requestor: tommy
-EOF
-$expected{'ticket18'} = <<EOF;
-Queue: General
-Subject: Foo "bar" baz
-Owner: suzie
-Requestor: tommy
-EOF
-$expected{'ticket19'} = <<EOF;
-Queue: General
-Subject: 'Foo bar' baz
-Owner: suzie
-Requestor: tommy
-EOF
-
-
-
-
-$action->Parse(Content =>$commas);
-$action->Parse(Content =>$sparse_commas);
-$action->Parse(Content => $tabs);
-
-my %got;
-foreach (@{ $action->{'create_tickets'} }) {
- $got{$_} = $action->{'templates'}->{$_};
-}
-
-foreach my $id ( sort keys %expected ) {
- ok(exists($got{"create-$id"}), "template exists for $id");
- is($got{"create-$id"}, $expected{$id}, "template is correct for $id");
-}
-
-=end testing
-
-
-=head1 AUTHOR
-
-Jesse Vincent <jesse@bestpractical.com>
-
-=head1 SEE ALSO
-
-perl(1).
-
-=cut
-
-my %LINKTYPEMAP = (
- MemberOf => {
- Type => 'MemberOf',
- Mode => 'Target',
- },
- Parents => {
- Type => 'MemberOf',
- Mode => 'Target',
- },
- Members => {
- Type => 'MemberOf',
- Mode => 'Base',
- },
- Children => {
- Type => 'MemberOf',
- Mode => 'Base',
- },
- HasMember => {
- Type => 'MemberOf',
- Mode => 'Base',
- },
- RefersTo => {
- Type => 'RefersTo',
- Mode => 'Target',
- },
- ReferredToBy => {
- Type => 'RefersTo',
- Mode => 'Base',
- },
- DependsOn => {
- Type => 'DependsOn',
- Mode => 'Target',
- },
- DependedOnBy => {
- Type => 'DependsOn',
- Mode => 'Base',
- },
-
-);
-
-# {{{ Scrip methods (Commit, Prepare)
-
-# {{{ sub Commit
-#Do what we need to do and send it out.
-sub Commit {
- my $self = shift;
-
- # Create all the tickets we care about
- return (1) unless $self->TicketObj->Type eq 'ticket';
-
- $self->CreateByTemplate( $self->TicketObj );
- $self->UpdateByTemplate( $self->TicketObj );
- return (1);
-}
-
-# }}}
-
-# {{{ sub Prepare
-
-sub Prepare {
- my $self = shift;
-
- unless ( $self->TemplateObj ) {
- $RT::Logger->warning("No template object handed to $self\n");
- }
-
- unless ( $self->TransactionObj ) {
- $RT::Logger->warning("No transaction object handed to $self\n");
-
- }
-
- unless ( $self->TicketObj ) {
- $RT::Logger->warning("No ticket object handed to $self\n");
-
- }
-
- $self->Parse( Content => $self->TemplateObj->Content, _ActiveContent => 1);
- return 1;
-
-}
-
-# }}}
-
-# }}}
-
-sub CreateByTemplate {
- my $self = shift;
- my $top = shift;
-
- $RT::Logger->debug("In CreateByTemplate");
-
- my @results;
-
- # XXX: cargo cult programming that works. i'll be back.
- use bytes;
-
- local %T::Tickets = %T::Tickets;
- local $T::TOP = $T::TOP;
- local $T::ID = $T::ID;
- $T::Tickets{'TOP'} = $T::TOP = $top if $top;
-
- my $ticketargs;
- my ( @links, @postponed );
- foreach my $template_id ( @{ $self->{'create_tickets'} } ) {
- $RT::Logger->debug("Workflow: processing $template_id of $T::TOP")
- if $T::TOP;
-
- $T::ID = $template_id;
- @T::AllID = @{ $self->{'create_tickets'} };
-
- ( $T::Tickets{$template_id}, $ticketargs ) =
- $self->ParseLines( $template_id, \@links, \@postponed );
-
- # Now we have a %args to work with.
- # Make sure we have at least the minimum set of
- # reasonable data and do our thang
-
- my ( $id, $transid, $msg ) =
- $T::Tickets{$template_id}->Create(%$ticketargs);
-
- foreach my $res ( split( '\n', $msg ) ) {
- push @results,
- $T::Tickets{$template_id}
- ->loc( "Ticket [_1]", $T::Tickets{$template_id}->Id ) . ': '
- . $res;
- }
- if ( !$id ) {
- if ( $self->TicketObj ) {
- $msg =
- "Couldn't create related ticket $template_id for "
- . $self->TicketObj->Id . " "
- . $msg;
- }
- else {
- $msg = "Couldn't create ticket $template_id " . $msg;
- }
-
- $RT::Logger->error($msg);
- next;
- }
-
- $RT::Logger->debug("Assigned $template_id with $id");
- $T::Tickets{$template_id}->SetOriginObj( $self->TicketObj )
- if $self->TicketObj
- && $T::Tickets{$template_id}->can('SetOriginObj');
-
- }
-
- $self->PostProcess( \@links, \@postponed );
-
- return @results;
-}
-
-sub UpdateByTemplate {
- my $self = shift;
- my $top = shift;
-
- # XXX: cargo cult programming that works. i'll be back.
- use bytes;
-
- my @results;
- local %T::Tickets = %T::Tickets;
- local $T::ID = $T::ID;
-
- my $ticketargs;
- my ( @links, @postponed );
- foreach my $template_id ( @{ $self->{'update_tickets'} } ) {
- $RT::Logger->debug("Update Workflow: processing $template_id");
-
- $T::ID = $template_id;
- @T::AllID = @{ $self->{'update_tickets'} };
-
- ( $T::Tickets{$template_id}, $ticketargs ) =
- $self->ParseLines( $template_id, \@links, \@postponed );
-
- # Now we have a %args to work with.
- # Make sure we have at least the minimum set of
- # reasonable data and do our thang
-
- my @attribs = qw(
- Subject
- FinalPriority
- Priority
- TimeEstimated
- TimeWorked
- TimeLeft
- Status
- Queue
- Due
- Starts
- Started
- Resolved
- );
-
- my $id = $template_id;
- $id =~ s/update-(\d+).*/$1/;
- $T::Tickets{$template_id}->Load($id);
-
- my $msg;
- if ( !$T::Tickets{$template_id}->Id ) {
- $msg = "Couldn't update ticket $template_id " . $msg;
-
- $RT::Logger->error($msg);
- next;
- }
-
- my $current = $self->GetBaseTemplate( $T::Tickets{$template_id} );
-
- $template_id =~ m/^update-(.*)/;
- my $base_id = "base-$1";
- my $base = $self->{'templates'}->{$base_id};
- if ($base) {
- $base =~ s/\r//g;
- $base =~ s/\n+$//;
- $current =~ s/\n+$//;
-
- # If we have no base template, set what we can.
- if ($base ne $current) {
- push @results,
- "Could not update ticket "
- . $T::Tickets{$template_id}->Id
- . ": Ticket has changed";
- next;
- }
- }
- push @results, $T::Tickets{$template_id}->Update(
- AttributesRef => \@attribs,
- ARGSRef => $ticketargs
- );
-
- push @results,
- $self->UpdateWatchers( $T::Tickets{$template_id}, $ticketargs );
-
- next unless exists $ticketargs->{'UpdateType'};
- if ( $ticketargs->{'UpdateType'} =~ /^(private|public)$/ ) {
- my ( $Transaction, $Description, $Object ) =
- $T::Tickets{$template_id}->Comment(
- CcMessageTo => $ticketargs->{'Cc'},
- BccMessageTo => $ticketargs->{'Bcc'},
- MIMEObj => $ticketargs->{'MIMEObj'},
- TimeTaken => $ticketargs->{'TimeWorked'}
- );
- push( @results,
- $T::Tickets{$template_id}
- ->loc( "Ticket [_1]", $T::Tickets{$template_id}->id ) . ': '
- . $Description );
- }
- elsif ( $ticketargs->{'UpdateType'} eq 'response' ) {
- my ( $Transaction, $Description, $Object ) =
- $T::Tickets{$template_id}->Correspond(
- CcMessageTo => $ticketargs->{'Cc'},
- BccMessageTo => $ticketargs->{'Bcc'},
- MIMEObj => $ticketargs->{'MIMEObj'},
- TimeTaken => $ticketargs->{'TimeWorked'}
- );
- push( @results,
- $T::Tickets{$template_id}
- ->loc( "Ticket [_1]", $T::Tickets{$template_id}->id ) . ': '
- . $Description );
- }
- else {
- push( @results,
- $T::Tickets{$template_id}
- ->loc("Update type was neither correspondence nor comment.")
- . " "
- . $T::Tickets{$template_id}->loc("Update not recorded.") );
- }
- }
-
- $self->PostProcess( \@links, \@postponed );
-
- return @results;
-}
-
-=head2 Parse TEMPLATE_CONTENT, DEFAULT_QUEUE, DEFAULT_REQEUESTOR ACTIVE
-
-Parse a template from TEMPLATE_CONTENT
-
-If $active is set to true, then we'll use Text::Template to parse the templates,
-allowing you to embed active perl in your templates.
-
-=cut
-
-sub Parse {
- my $self = shift;
- my %args = ( Content => undef,
- Queue => undef,
- Requestor => undef,
- _ActiveContent => undef,
- @_);
-
- if ($args{'_ActiveContent'}) {
- $self->{'UsePerlTextTemplate'} =1;
- } else {
-
- $self->{'UsePerlTextTemplate'} = 0;
- }
-
- my @template_order;
- my $template_id;
- my ( $queue, $requestor );
- if ( substr( $args{'Content'}, 0, 3 ) eq '===' ) {
- $RT::Logger->debug("Line: ===");
- foreach my $line ( split( /\n/, $args{'Content'} ) ) {
- $line =~ s/\r$//;
- $RT::Logger->debug("Line: $line");
- if ( $line =~ /^===/ ) {
- if ( $template_id && !$queue && $args{'Queue'} ) {
- $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
- }
- if ( $template_id && !$requestor && $args{'Requestor'} ) {
- $self->{'templates'}->{$template_id} .=
- "Requestor: $args{'Requestor'}\n";
- }
- $queue = 0;
- $requestor = 0;
- }
- if ( $line =~ /^===Create-Ticket: (.*)$/ ) {
- $template_id = "create-$1";
- $RT::Logger->debug("**** Create ticket: $template_id");
- push @{ $self->{'create_tickets'} }, $template_id;
- }
- elsif ( $line =~ /^===Update-Ticket: (.*)$/ ) {
- $template_id = "update-$1";
- $RT::Logger->debug("**** Update ticket: $template_id");
- push @{ $self->{'update_tickets'} }, $template_id;
- }
- elsif ( $line =~ /^===Base-Ticket: (.*)$/ ) {
- $template_id = "base-$1";
- $RT::Logger->debug("**** Base ticket: $template_id");
- push @{ $self->{'base_tickets'} }, $template_id;
- }
- elsif ( $line =~ /^===#.*$/ ) { # a comment
- next;
- }
- else {
- if ( $line =~ /^Queue:(.*)/i ) {
- $queue = 1;
- my $value = $1;
- $value =~ s/^\s//;
- $value =~ s/\s$//;
- if ( !$value && $args{'Queue'}) {
- $value = $args{'Queue'};
- $line = "Queue: $value";
- }
- }
- if ( $line =~ /^Requestor:(.*)/i ) {
- $requestor = 1;
- my $value = $1;
- $value =~ s/^\s//;
- $value =~ s/\s$//;
- if ( !$value && $args{'Requestor'}) {
- $value = $args{'Requestor'};
- $line = "Requestor: $value";
- }
- }
- $self->{'templates'}->{$template_id} .= $line . "\n";
- }
- }
- if ( $template_id && !$queue && $args{'Queue'} ) {
- $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
- }
- }
- elsif ( substr( $args{'Content'}, 0, 2 ) =~ /^id$/i ) {
- $RT::Logger->debug("Line: id");
- use Regexp::Common qw(delimited);
- my $first = substr( $args{'Content'}, 0, index( $args{'Content'}, "\n" ) );
- $first =~ s/\r$//;
-
- my $delimiter;
- if ( $first =~ /\t/ ) {
- $delimiter = "\t";
- }
- else {
- $delimiter = ',';
- }
- my @fields = split( /$delimiter/, $first );
-
-
- my $delimiter_re = qr[$delimiter];
-
- my $delimited = qr[[^$delimiter]+];
- my $empty = qr[^[$delimiter](?=[$delimiter])];
- my $justquoted = qr[$RE{quoted}];
-
- $args{'Content'} = substr( $args{'Content'}, index( $args{'Content'}, "\n" ) + 1 );
- $RT::Logger->debug("First: $first");
-
- my $queue;
- foreach my $line ( split( /\n/, $args{'Content'} ) ) {
- next unless $line;
- $RT::Logger->debug("Line: $line");
-
- # first item is $template_id
- my $i = 0;
- my $template_id;
- while ($line && $line =~ s/^($justquoted|.*?)(?:$delimiter_re|$)//ix) {
- if ( $i == 0 ) {
- $queue = 0;
- $requestor = 0;
- my $tid = $1;
- $tid =~ s/^\s//;
- $tid =~ s/\s$//;
- next unless $tid;
-
-
- if ($tid =~ /^\d+$/) {
- $template_id = 'update-' . $tid;
- push @{ $self->{'update_tickets'} }, $template_id;
-
- } elsif ($tid =~ /^#base-(\d+)$/) {
-
- $template_id = 'base-' . $1;
- push @{ $self->{'base_tickets'} }, $template_id;
-
- } else {
- $template_id = 'create-' . $tid;
- push @{ $self->{'create_tickets'} }, $template_id;
- }
- $RT::Logger->debug("template_id: $tid");
- }
- else {
- my $value = $1;
- $value = '' if ( $value =~ /^$delimiter$/ );
- if ($value =~ /^$RE{delimited}{-delim=>qq{\'\"}}$/) {
- substr($value,0,1) = "";
- substr($value,-1,1) = "";
- }
- my $field = $fields[$i];
- next unless $field;
- $field =~ s/^\s//;
- $field =~ s/\s$//;
- if ( $field =~ /Body/i
- || $field =~ /Data/i
- || $field =~ /Message/i )
- {
- $field = 'Content';
- }
- if ( $field =~ /Summary/i ) {
- $field = 'Subject';
- }
- if ( $field =~ /Queue/i ) {
- $queue = 1;
- if ( !$value && $args{'Queue'} ) {
- $value = $args{'Queue'};
- }
- }
- if ( $field =~ /Requestor/i ) {
- $requestor = 1;
- if ( !$value && $args{'Requestor'} ) {
- $value = $args{'Requestor'};
- }
- }
- $self->{'templates'}->{$template_id} .= $field . ": ";
- $self->{'templates'}->{$template_id} .= $value || "";
- $self->{'templates'}->{$template_id} .= "\n";
- $self->{'templates'}->{$template_id} .= "ENDOFCONTENT\n"
- if $field =~ /content/i;
- }
- $i++;
- }
- if ( !$queue && $args{'Queue'} ) {
- $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
- }
- if ( !$requestor && $args{'Requestor'} ) {
- $self->{'templates'}->{$template_id} .=
- "Requestor: $args{'Requestor'}\n";
- }
- }
- }
-}
-
-sub ParseLines {
- my $self = shift;
- my $template_id = shift;
- my $links = shift;
- my $postponed = shift;
-
-
- my $content = $self->{'templates'}->{$template_id};
-
- if ( $self->{'UsePerlTextTemplate'} ) {
-
- $RT::Logger->debug(
- "Workflow: evaluating\n$self->{templates}{$template_id}");
-
- my $template = Text::Template->new(
- TYPE => 'STRING',
- SOURCE => $content
- );
-
- my $err;
- $content = $template->fill_in(
- PACKAGE => 'T',
- BROKEN => sub {
- $err = {@_}->{error};
- }
- );
-
- $RT::Logger->debug("Workflow: yielding\n$content");
-
- if ($err) {
- $RT::Logger->error( "Ticket creation failed: " . $err );
- while ( my ( $k, $v ) = each %T::X ) {
- $RT::Logger->debug(
- "Eliminating $template_id from ${k}'s parents.");
- delete $v->{$template_id};
- }
- next;
- }
- }
-
- my $TicketObj ||= RT::Ticket->new($self->CurrentUser);
-
- my %args;
- my @lines = ( split( /\n/, $content ) );
- while ( defined( my $line = shift @lines ) ) {
- if ( $line =~ /^(.*?):(?:\s+)(.*?)(?:\s*)$/ ) {
- my $value = $2;
- my $tag = lc($1);
- $tag =~ s/-//g;
-
- if ( ref( $args{$tag} ) )
- { #If it's an array, we want to push the value
- push @{ $args{$tag} }, $value;
- }
- elsif ( defined( $args{$tag} ) )
- { #if we're about to get a second value, make it an array
- $args{$tag} = [ $args{$tag}, $value ];
- }
- else { #if there's nothing there, just set the value
- $args{$tag} = $value;
- }
-
- if ( $tag eq 'content' ) { #just build up the content
- # convert it to an array
- $args{$tag} = defined($value) ? [ $value . "\n" ] : [];
- while ( defined( my $l = shift @lines ) ) {
- last if ( $l =~ /^ENDOFCONTENT\s*$/ );
- push @{ $args{'content'} }, $l . "\n";
- }
- }
- else {
-
- # if it's not content, strip leading and trailing spaces
- if ( $args{$tag} ) {
- $args{$tag} =~ s/^\s+//g;
- $args{$tag} =~ s/\s+$//g;
- }
- }
- }
- }
-
- foreach my $date qw(due starts started resolved) {
- my $dateobj = RT::Date->new($self->CurrentUser);
- next unless $args{$date};
- if ( $args{$date} =~ /^\d+$/ ) {
- $dateobj->Set( Format => 'unix', Value => $args{$date} );
- }
- else {
- $dateobj->Set( Format => 'unknown', Value => $args{$date} );
- }
- $args{$date} = $dateobj->ISO;
- }
-
- $args{'requestor'} ||= $self->TicketObj->Requestors->MemberEmailAddresses
- if $self->TicketObj;
-
- $args{'type'} ||= 'ticket';
-
- my %ticketargs = (
- Queue => $args{'queue'},
- Subject => $args{'subject'},
- Status => 'new',
- Due => $args{'due'},
- Starts => $args{'starts'},
- Started => $args{'started'},
- Resolved => $args{'resolved'},
- Owner => $args{'owner'},
- Requestor => $args{'requestor'},
- Cc => $args{'cc'},
- AdminCc => $args{'admincc'},
- TimeWorked => $args{'timeworked'},
- TimeEstimated => $args{'timeestimated'},
- TimeLeft => $args{'timeleft'},
- InitialPriority => $args{'initialpriority'} || 0,
- FinalPriority => $args{'finalpriority'} || 0,
- Type => $args{'type'},
- );
-
- if ($args{content}) {
- my $mimeobj = MIME::Entity->new();
- $mimeobj->build(
- Type => $args{'contenttype'},
- Data => $args{'content'}
- );
- $ticketargs{MIMEObj} = $mimeobj;
- $ticketargs{UpdateType} = $args{'updatetype'} if $args{'updatetype'};
- }
-
- foreach my $key ( keys(%args) ) {
- $key =~ /^customfield(\d+)$/ or next;
- $ticketargs{ "CustomField-" . $1 } = $args{$key};
- }
-
- $self->GetDeferred( \%args, $template_id, $links, $postponed );
-
- return $TicketObj, \%ticketargs;
-}
-
-sub GetDeferred {
- my $self = shift;
- my $args = shift;
- my $id = shift;
- my $links = shift;
- my $postponed = shift;
-
- # Deferred processing
- push @$links,
- (
- $id,
- {
- DependsOn => $args->{'dependson'},
- DependedOnBy => $args->{'dependedonby'},
- RefersTo => $args->{'refersto'},
- ReferredToBy => $args->{'referredtoby'},
- Children => $args->{'children'},
- Parents => $args->{'parents'},
- }
- );
-
- push @$postponed, (
-
- # Status is postponed so we don't violate dependencies
- $id, { Status => $args->{'status'}, }
- );
-}
-
-sub GetUpdateTemplate {
- my $self = shift;
- my $t = shift;
-
- my $string;
- $string .= "Queue: " . $t->QueueObj->Name . "\n";
- $string .= "Subject: " . $t->Subject . "\n";
- $string .= "Status: " . $t->Status . "\n";
- $string .= "UpdateType: response\n";
- $string .= "Content: \n";
- $string .= "ENDOFCONTENT\n";
- $string .= "Due: " . $t->DueObj->AsString . "\n";
- $string .= "Starts: " . $t->StartsObj->AsString . "\n";
- $string .= "Started: " . $t->StartedObj->AsString . "\n";
- $string .= "Resolved: " . $t->ResolvedObj->AsString . "\n";
- $string .= "Owner: " . $t->OwnerObj->Name . "\n";
- $string .= "Requestor: " . $t->RequestorAddresses . "\n";
- $string .= "Cc: " . $t->CcAddresses . "\n";
- $string .= "AdminCc: " . $t->AdminCcAddresses . "\n";
- $string .= "TimeWorked: " . $t->TimeWorked . "\n";
- $string .= "TimeEstimated: " . $t->TimeEstimated . "\n";
- $string .= "TimeLeft: " . $t->TimeLeft . "\n";
- $string .= "InitialPriority: " . $t->Priority . "\n";
- $string .= "FinalPriority: " . $t->FinalPriority . "\n";
-
- foreach my $type ( sort keys %LINKTYPEMAP ) {
-
- # don't display duplicates
- if ( $type eq "HasMember"
- || $type eq "Members"
- || $type eq "MemberOf" )
- {
- next;
- }
- $string .= "$type: ";
-
- my $mode = $LINKTYPEMAP{$type}->{Mode};
- my $method = $LINKTYPEMAP{$type}->{Type};
-
- my $links;
- while ( my $link = $t->$method->Next ) {
- $links .= ", " if $links;
-
- my $object = $mode . "Obj";
- my $member = $link->$object;
- $links .= $member->Id if $member;
- }
- $string .= $links;
- $string .= "\n";
- }
-
- return $string;
-}
-
-sub GetBaseTemplate {
- my $self = shift;
- my $t = shift;
-
- my $string;
- $string .= "Queue: " . $t->Queue . "\n";
- $string .= "Subject: " . $t->Subject . "\n";
- $string .= "Status: " . $t->Status . "\n";
- $string .= "Due: " . $t->DueObj->Unix . "\n";
- $string .= "Starts: " . $t->StartsObj->Unix . "\n";
- $string .= "Started: " . $t->StartedObj->Unix . "\n";
- $string .= "Resolved: " . $t->ResolvedObj->Unix . "\n";
- $string .= "Owner: " . $t->Owner . "\n";
- $string .= "Requestor: " . $t->RequestorAddresses . "\n";
- $string .= "Cc: " . $t->CcAddresses . "\n";
- $string .= "AdminCc: " . $t->AdminCcAddresses . "\n";
- $string .= "TimeWorked: " . $t->TimeWorked . "\n";
- $string .= "TimeEstimated: " . $t->TimeEstimated . "\n";
- $string .= "TimeLeft: " . $t->TimeLeft . "\n";
- $string .= "InitialPriority: " . $t->Priority . "\n";
- $string .= "FinalPriority: " . $t->FinalPriority . "\n";
-
- return $string;
-}
-
-sub GetCreateTemplate {
- my $self = shift;
-
- my $string;
-
- $string .= "Queue: General\n";
- $string .= "Subject: \n";
- $string .= "Status: new\n";
- $string .= "Content: \n";
- $string .= "ENDOFCONTENT\n";
- $string .= "Due: \n";
- $string .= "Starts: \n";
- $string .= "Started: \n";
- $string .= "Resolved: \n";
- $string .= "Owner: \n";
- $string .= "Requestor: \n";
- $string .= "Cc: \n";
- $string .= "AdminCc:\n";
- $string .= "TimeWorked: \n";
- $string .= "TimeEstimated: \n";
- $string .= "TimeLeft: \n";
- $string .= "InitialPriority: \n";
- $string .= "FinalPriority: \n";
-
- foreach my $type ( keys %LINKTYPEMAP ) {
-
- # don't display duplicates
- if ( $type eq "HasMember"
- || $type eq 'Members'
- || $type eq 'MemberOf' )
- {
- next;
- }
- $string .= "$type: \n";
- }
- return $string;
-}
-
-sub UpdateWatchers {
- my $self = shift;
- my $ticket = shift;
- my $args = shift;
-
- my @results;
-
- foreach my $type qw(Requestor Cc AdminCc) {
- my $method = $type . 'Addresses';
- my $oldaddr = $ticket->$method;
-
-
- # Skip unless we have a defined field
- next unless defined $args->{$type};
- my $newaddr = $args->{$type};
-
- my @old = split( ', ', $oldaddr );
- my @new = split( ', ', $newaddr );
- my %oldhash = map { $_ => 1 } @old;
- my %newhash = map { $_ => 1 } @new;
-
- my @add = grep( !defined $oldhash{$_}, @new );
- my @delete = grep( !defined $newhash{$_}, @old );
-
- foreach (@add) {
- my ( $val, $msg ) = $ticket->AddWatcher(
- Type => $type,
- Email => $_
- );
-
- push @results,
- $ticket->loc( "Ticket [_1]", $ticket->Id ) . ': ' . $msg;
- }
-
- foreach (@delete) {
- my ( $val, $msg ) = $ticket->DeleteWatcher(
- Type => $type,
- Email => $_
- );
- push @results,
- $ticket->loc( "Ticket [_1]", $ticket->Id ) . ': ' . $msg;
- }
- }
- return @results;
-}
-
-sub PostProcess {
- my $self = shift;
- my $links = shift;
- my $postponed = shift;
-
- # postprocessing: add links
-
- while ( my $template_id = shift(@$links) ) {
- my $ticket = $T::Tickets{$template_id};
- $RT::Logger->debug( "Handling links for " . $ticket->Id );
- my %args = %{ shift(@$links) };
-
- foreach my $type ( keys %LINKTYPEMAP ) {
- next unless ( defined $args{$type} );
- foreach my $link (
- ref( $args{$type} ) ? @{ $args{$type} } : ( $args{$type} ) )
- {
- next unless $link;
-
- if ($link =~ /^TOP$/i) {
- $RT::Logger->debug( "Building $type link for $link: " . $T::Tickets{TOP}->Id );
- $link = $T::Tickets{TOP}->Id;
-
- }
- elsif ( $link !~ m/^\d+$/ ) {
- my $key = "create-$link";
- if ( !exists $T::Tickets{$key} ) {
- $RT::Logger->debug( "Skipping $type link for $key (non-existent)");
- next;
- }
- $RT::Logger->debug( "Building $type link for $link: " . $T::Tickets{$key}->Id );
- $link = $T::Tickets{$key}->Id;
- }
- else {
- $RT::Logger->debug("Building $type link for $link");
- }
-
- my ( $wval, $wmsg ) = $ticket->AddLink(
- Type => $LINKTYPEMAP{$type}->{'Type'},
- $LINKTYPEMAP{$type}->{'Mode'} => $link,
- Silent => 1
- );
-
- $RT::Logger->warning("AddLink thru $link failed: $wmsg")
- unless $wval;
-
- # push @non_fatal_errors, $wmsg unless ($wval);
- }
-
- }
- }
-
- # postponed actions -- Status only, currently
- while ( my $template_id = shift(@$postponed) ) {
- my $ticket = $T::Tickets{$template_id};
- $RT::Logger->debug("Handling postponed actions for ".$ticket->id);
- my %args = %{ shift(@$postponed) };
- $ticket->SetStatus( $args{Status} ) if defined $args{Status};
- }
-
-}
-
-eval "require RT::Action::CreateTickets_Vendor";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Vendor.pm} );
-eval "require RT::Action::CreateTickets_Local";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Local.pm} );
-
-1;
-
diff --git a/rt/lib/RT/Action/EscalatePriority.pm b/rt/lib/RT/Action/EscalatePriority.pm
deleted file mode 100644
index c54992166..000000000
--- a/rt/lib/RT/Action/EscalatePriority.pm
+++ /dev/null
@@ -1,166 +0,0 @@
-# BEGIN BPS TAGGED BLOCK {{{
-#
-# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
-#
-#
-# CONTRIBUTION SUBMISSION POLICY:
-#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
-#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
-
-=head1 NAME
-
- RT::Action::EscalatePriority
-
-=head1 DESCRIPTION
-
-EscalatePriority is a ScripAction which is NOT intended to be called
-per transaction. It's intended to be called by an RT escalation tool.
-One such tool is called rt-crontool and is located in $RTHOME/bin (see
-C<rt-crontool -h> for more details)
-
-EsclatePriority uses the following formula to change a ticket's priority:
-
- Priority = Priority + (( FinalPriority - Priority ) / ( DueDate-Today))
-
-Unless the duedate is past, in which case priority gets bumped straight
-to final priority.
-
-In this way, priority is either increased or decreased toward the final priority
-as the ticket heads toward its due date.
-
-
-=cut
-
-
-package RT::Action::EscalatePriority;
-require RT::Action::Generic;
-
-use strict;
-use vars qw/@ISA/;
-@ISA=qw(RT::Action::Generic);
-
-#Do what we need to do and send it out.
-
-#What does this type of Action does
-
-# {{{ sub Describe
-sub Describe {
- my $self = shift;
- return (ref $self . " will move a ticket's priority toward its final priority.");
-}
-# }}}
-
-
-# {{{ sub Prepare
-sub Prepare {
- my $self = shift;
-
- if ($self->TicketObj->Priority() == $self->TicketObj->FinalPriority()) {
- # no update necessary.
- return 0;
- }
-
- #compute the number of days until the ticket is due
- my $due = $self->TicketObj->DueObj();
-
-
- # If we don't have a due date, adjust the priority by one
- # until we hit the final priority
- if ($due->Unix() < 1) {
- if ( $self->TicketObj->Priority > $self->TicketObj->FinalPriority ){
- $self->{'prio'} = ($self->TicketObj->Priority - 1);
- return 1;
- }
- elsif ( $self->TicketObj->Priority < $self->TicketObj->FinalPriority ){
- $self->{'prio'} = ($self->TicketObj->Priority + 1);
- return 1;
- }
- # otherwise the priority is at the final priority. we don't need to
- # Continue
- else {
- return 0;
- }
- }
-
- # we've got a due date. now there are other things we should do
- else {
- my $diff_in_seconds = $due->Diff(time());
- my $diff_in_days = int( $diff_in_seconds / 86400);
-
- #if we haven't hit the due date yet
- if ($diff_in_days > 0 ) {
-
- # compute the difference between the current priority and the
- # final priority
-
- my $prio_delta =
- $self->TicketObj->FinalPriority() - $self->TicketObj->Priority;
-
- my $inc_priority_by = int( $prio_delta / $diff_in_days );
-
- #set the ticket's priority to that amount
- $self->{'prio'} = $self->TicketObj->Priority + $inc_priority_by;
-
- }
- #if $days is less than 1, set priority to final_priority
- else {
- $self->{'prio'} = $self->TicketObj->FinalPriority();
- }
-
- }
- return 1;
-}
-# }}}
-
-sub Commit {
- my $self = shift;
- my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'});
-
- unless ($val) {
- $RT::Logger->debug($self . " $msg\n");
- }
-}
-
-eval "require RT::Action::EscalatePriority_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/EscalatePriority_Vendor.pm});
-eval "require RT::Action::EscalatePriority_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/EscalatePriority_Local.pm});
-
-1;
diff --git a/rt/lib/RT/Action/Generic.pm b/rt/lib/RT/Action/Generic.pm
deleted file mode 100755
index 007d299c7..000000000
--- a/rt/lib/RT/Action/Generic.pm
+++ /dev/null
@@ -1,195 +0,0 @@
-# BEGIN LICENSE BLOCK
-#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
-# (Except where explictly superceded by other copyright notices)
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
-#
-#
-# END LICENSE BLOCK
-=head1 NAME
-
- RT::Action::Generic - a generic baseclass for RT Actions
-
-=head1 SYNOPSIS
-
- use RT::Action::Generic;
-
-=head1 DESCRIPTION
-
-=head1 METHODS
-
-=begin testing
-
-ok (require RT::Action::Generic);
-
-=end testing
-
-=cut
-
-package RT::Action::Generic;
-
-use strict;
-
-# {{{ sub new
-sub new {
- my $proto = shift;
- my $class = ref($proto) || $proto;
- my $self = {};
- bless ($self, $class);
- $self->_Init(@_);
- return $self;
-}
-# }}}
-
-# {{{ sub new
-sub loc {
- my $self = shift;
- return $self->{'ScripObj'}->loc(@_);
-}
-# }}}
-
-# {{{ sub _Init
-sub _Init {
- my $self = shift;
- my %args = ( TransactionObj => undef,
- TicketObj => undef,
- ScripObj => undef,
- TemplateObj => undef,
- Argument => undef,
- Type => undef,
- @_ );
-
-
- $self->{'Argument'} = $args{'Argument'};
- $self->{'ScripObj'} = $args{'ScripObj'};
- $self->{'TicketObj'} = $args{'TicketObj'};
- $self->{'TransactionObj'} = $args{'TransactionObj'};
- $self->{'TemplateObj'} = $args{'TemplateObj'};
- $self->{'Type'} = $args{'Type'};
-}
-# }}}
-
-# Access Scripwide data
-
-# {{{ sub Argument
-sub Argument {
- my $self = shift;
- return($self->{'Argument'});
-}
-# }}}
-
-# {{{ sub TicketObj
-sub TicketObj {
- my $self = shift;
- return($self->{'TicketObj'});
-}
-# }}}
-
-# {{{ sub TransactionObj
-sub TransactionObj {
- my $self = shift;
- return($self->{'TransactionObj'});
-}
-# }}}
-
-# {{{ sub TemplateObj
-sub TemplateObj {
- my $self = shift;
- return($self->{'TemplateObj'});
-}
-# }}}
-
-# {{{ sub ScripObj
-sub ScripObj {
- my $self = shift;
- return($self->{'ScripObj'});
-}
-# }}}
-
-# {{{ sub Type
-sub Type {
- my $self = shift;
- return($self->{'Type'});
-}
-# }}}
-
-
-# Scrip methods
-
-#Do what we need to do and send it out.
-
-# {{{ sub Commit
-sub Commit {
- my $self = shift;
- return(0, $self->loc("Commit Stubbed"));
-}
-# }}}
-
-
-#What does this type of Action does
-
-# {{{ sub Describe
-sub Describe {
- my $self = shift;
- return $self->loc("No description for [_1]", ref $self);
-}
-# }}}
-
-
-#Parse the templates, get things ready to go.
-
-# {{{ sub Prepare
-sub Prepare {
- my $self = shift;
- return (0, $self->loc("Prepare Stubbed"));
-}
-# }}}
-
-
-#If this rule applies to this transaction, return true.
-
-# {{{ sub IsApplicable
-sub IsApplicable {
- my $self = shift;
- return(undef);
-}
-# }}}
-
-# {{{ sub DESTROY
-sub DESTROY {
- my $self = shift;
-
- # We need to clean up all the references that might maybe get
- # oddly circular
- $self->{'TemplateObj'} =undef
- $self->{'TicketObj'} = undef;
- $self->{'TransactionObj'} = undef;
- $self->{'ScripObj'} = undef;
-
-
-
-}
-
-# }}}
-
-eval "require RT::Action::Generic_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/Generic_Vendor.pm});
-eval "require RT::Action::Generic_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/Generic_Local.pm});
-
-1;
diff --git a/rt/lib/RT/Action/Notify.pm b/rt/lib/RT/Action/Notify.pm
deleted file mode 100755
index 1e4e4c073..000000000
--- a/rt/lib/RT/Action/Notify.pm
+++ /dev/null
@@ -1,132 +0,0 @@
-# BEGIN LICENSE BLOCK
-#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
-# (Except where explictly superceded by other copyright notices)
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
-#
-#
-# END LICENSE BLOCK
-package RT::Action::Notify;
-require RT::Action::SendEmail;
-
-use strict;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::SendEmail);
-
-# {{{ sub SetRecipients
-
-=head2 SetRecipients
-
-Sets the recipients of this meesage to Owner, Requestor, AdminCc, Cc or All.
-Explicitly B<does not> notify the creator of the transaction by default
-
-=cut
-
-sub SetRecipients {
- my $self = shift;
-
- my $arg = $self->Argument;
-
- $arg =~ s/\bAll\b/Owner,Requestor,AdminCc,Cc/;
-
- my ( @To, @PseudoTo, @Cc, @Bcc );
-
-
- if ($arg =~ /\bOtherRecipients\b/) {
- if ($self->TransactionObj->Attachments->First) {
- push (@Cc, $self->TransactionObj->Attachments->First->GetHeader('RT-Send-Cc'));
- push (@Bcc, $self->TransactionObj->Attachments->First->GetHeader('RT-Send-Bcc'));
- }
- }
-
- if ( $arg =~ /\bRequestor\b/ ) {
- push ( @To, $self->TicketObj->Requestors->MemberEmailAddresses );
- }
-
-
-
- if ( $arg =~ /\bCc\b/ ) {
-
- #If we have a To, make the Ccs, Ccs, otherwise, promote them to To
- if (@To) {
- push ( @Cc, $self->TicketObj->Cc->MemberEmailAddresses );
- push ( @Cc, $self->TicketObj->QueueObj->Cc->MemberEmailAddresses );
- }
- else {
- push ( @Cc, $self->TicketObj->Cc->MemberEmailAddresses );
- push ( @To, $self->TicketObj->QueueObj->Cc->MemberEmailAddresses );
- }
- }
-
- if ( ( $arg =~ /\bOwner\b/ )
- && ( $self->TicketObj->OwnerObj->id != $RT::Nobody->id ) )
- {
-
- # If we're not sending to Ccs or requestors,
- # then the Owner can be the To.
- if (@To) {
- push ( @Bcc, $self->TicketObj->OwnerObj->EmailAddress );
- }
- else {
- push ( @To, $self->TicketObj->OwnerObj->EmailAddress );
- }
-
- }
-
- if ( $arg =~ /\bAdminCc\b/ ) {
- push ( @Bcc, $self->TicketObj->AdminCc->MemberEmailAddresses );
- push ( @Bcc, $self->TicketObj->QueueObj->AdminCc->MemberEmailAddresses );
- }
-
- if ($RT::UseFriendlyToLine) {
- unless (@To) {
- push (
- @PseudoTo,
- sprintf($RT::FriendlyToLineFormat, $arg, $self->TicketObj->id),
- );
- }
- }
-
- my $creator = $self->TransactionObj->CreatorObj->EmailAddress();
-
- #Strip the sender out of the To, Cc and AdminCc and set the
- # recipients fields used to build the message by the superclass.
- # unless a flag is set
- if ($RT::NotifyActor) {
- @{ $self->{'To'} } = @To;
- @{ $self->{'Cc'} } = @Cc;
- @{ $self->{'Bcc'} } = @Bcc;
- }
- else {
- @{ $self->{'To'} } = grep ( !/^$creator$/, @To );
- @{ $self->{'Cc'} } = grep ( !/^$creator$/, @Cc );
- @{ $self->{'Bcc'} } = grep ( !/^$creator$/, @Bcc );
- }
- @{ $self->{'PseudoTo'} } = @PseudoTo;
- return (1);
-
-}
-
-# }}}
-
-eval "require RT::Action::Notify_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/Notify_Vendor.pm});
-eval "require RT::Action::Notify_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/Notify_Local.pm});
-
-1;
diff --git a/rt/lib/RT/Action/NotifyAsComment.pm b/rt/lib/RT/Action/NotifyAsComment.pm
deleted file mode 100755
index 210e4ab15..000000000
--- a/rt/lib/RT/Action/NotifyAsComment.pm
+++ /dev/null
@@ -1,55 +0,0 @@
-# BEGIN LICENSE BLOCK
-#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
-# (Except where explictly superceded by other copyright notices)
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
-#
-#
-# END LICENSE BLOCK
-package RT::Action::NotifyAsComment;
-require RT::Action::Notify;
-
-use strict;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::Notify);
-
-
-=head2 SetReturnAddress
-
-Tell SendEmail that this message should come out as a comment.
-Calls SUPER::SetReturnAddress.
-
-=cut
-
-sub SetReturnAddress {
- my $self = shift;
-
- # Tell RT::Action::SendEmail that this should come
- # from the relevant comment email address.
- $self->{'comment'} = 1;
-
- return($self->SUPER::SetReturnAddress(is_comment => 1));
-}
-
-eval "require RT::Action::NotifyAsComment_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/NotifyAsComment_Vendor.pm});
-eval "require RT::Action::NotifyAsComment_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/NotifyAsComment_Local.pm});
-
-1;
-
diff --git a/rt/lib/RT/Action/RecordComment.pm b/rt/lib/RT/Action/RecordComment.pm
deleted file mode 100644
index d9740dcd1..000000000
--- a/rt/lib/RT/Action/RecordComment.pm
+++ /dev/null
@@ -1,118 +0,0 @@
-# BEGIN BPS TAGGED BLOCK {{{
-#
-# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
-#
-#
-# CONTRIBUTION SUBMISSION POLICY:
-#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
-#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
-package RT::Action::RecordComment;
-require RT::Action::Generic;
-use strict;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::Generic);
-
-=head1 NAME
-
-RT::Action::RecordComment - An Action which can be used from an
-external tool, or in any situation where a ticket transaction has not
-been started, to make a comment on the ticket.
-
-=head1 SYNOPSIS
-
-my $action_obj = RT::Action::RecordComment->new('TicketObj' => $ticket_obj,
- 'TemplateObj' => $template_obj,
- );
-my $result = $action_obj->Prepare();
-$action_obj->Commit() if $result;
-
-=head1 METHODS
-
-=head2 Prepare
-
-Check for the existence of a Transaction. If a Transaction already
-exists, and is of type "Comment" or "Correspond", abort because that
-will give us a loop.
-
-=cut
-
-
-sub Prepare {
- my $self = shift;
- if (defined $self->{'TransactionObj'} &&
- $self->{'TransactionObj'}->Type =~ /^(Comment|Correspond)$/) {
- return undef;
- }
- return 1;
-}
-
-=head2 Commit
-
-Create a Transaction by calling the ticket's Comment method on our
-parsed Template, which may have an RT-Send-Cc or RT-Send-Bcc header.
-The Transaction will be of type Comment. This Transaction can then be
-used by the scrips that actually send the email.
-
-=cut
-
-sub Commit {
- my $self = shift;
- $self->CreateTransaction();
-}
-
-sub CreateTransaction {
- my $self = shift;
-
- my ($result, $msg) = $self->{'TemplateObj'}->Parse(
- TicketObj => $self->{'TicketObj'});
- return undef unless $result;
-
- my ($trans, $desc, $transaction) = $self->{'TicketObj'}->Comment(
- MIMEObj => $self->TemplateObj->MIMEObj);
- $self->{'TransactionObj'} = $transaction;
-}
-
-
-eval "require RT::Action::RecordComment_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordComment_Vendor.pm});
-eval "require RT::Action::RecordComment_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordComment_Local.pm});
-
-1;
diff --git a/rt/lib/RT/Action/RecordCorrespondence.pm b/rt/lib/RT/Action/RecordCorrespondence.pm
deleted file mode 100644
index 62255ec53..000000000
--- a/rt/lib/RT/Action/RecordCorrespondence.pm
+++ /dev/null
@@ -1,119 +0,0 @@
-# BEGIN BPS TAGGED BLOCK {{{
-#
-# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
-#
-#
-# CONTRIBUTION SUBMISSION POLICY:
-#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
-#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
-package RT::Action::RecordCorrespondence;
-require RT::Action::Generic;
-use strict;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::Generic);
-
-=head1 NAME
-
-RT::Action::RecordCorrespondence - An Action which can be used from an
-external tool, or in any situation where a ticket transaction has not
-been started, to make a comment on the ticket.
-
-=head1 SYNOPSIS
-
-my $action_obj = RT::Action::RecordCorrespondence->new(
- 'TicketObj' => $ticket_obj,
- 'TemplateObj' => $template_obj,
- );
-my $result = $action_obj->Prepare();
-$action_obj->Commit() if $result;
-
-=head1 METHODS
-
-=head2 Prepare
-
-Check for the existence of a Transaction. If a Transaction already
-exists, and is of type "Comment" or "Correspond", abort because that
-will give us a loop.
-
-=cut
-
-
-sub Prepare {
- my $self = shift;
- if (defined $self->{'TransactionObj'} &&
- $self->{'TransactionObj'}->Type =~ /^(Comment|Correspond)$/) {
- return undef;
- }
- return 1;
-}
-
-=head2 Commit
-
-Create a Transaction by calling the ticket's Correspond method on our
-parsed Template, which may have an RT-Send-Cc or RT-Send-Bcc header.
-The Transaction will be of type Correspond. This Transaction can then
-be used by the scrips that actually send the email.
-
-=cut
-
-sub Commit {
- my $self = shift;
- $self->CreateTransaction();
-}
-
-sub CreateTransaction {
- my $self = shift;
-
- my ($result, $msg) = $self->{'TemplateObj'}->Parse(
- TicketObj => $self->{'TicketObj'});
- return undef unless $result;
-
- my ($trans, $desc, $transaction) = $self->{'TicketObj'}->Correspond(
- MIMEObj => $self->TemplateObj->MIMEObj);
- $self->{'TransactionObj'} = $transaction;
-}
-
-
-eval "require RT::Action::RecordCorrespondence_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordCorrespondence_Vendor.pm});
-eval "require RT::Action::RecordCorrespondence_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordCorrespondence_Local.pm});
-
-1;
diff --git a/rt/lib/RT/Action/ResolveMembers.pm b/rt/lib/RT/Action/ResolveMembers.pm
deleted file mode 100644
index 02ff3a58c..000000000
--- a/rt/lib/RT/Action/ResolveMembers.pm
+++ /dev/null
@@ -1,88 +0,0 @@
-# BEGIN LICENSE BLOCK
-#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
-# (Except where explictly superceded by other copyright notices)
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
-#
-#
-# END LICENSE BLOCK
-# This Action will resolve all members of a resolved group ticket
-
-package RT::Action::ResolveMembers;
-require RT::Action::Generic;
-require RT::Links;
-
-use strict;
-use vars qw/@ISA/;
-@ISA=qw(RT::Action::Generic);
-
-#Do what we need to do and send it out.
-
-#What does this type of Action does
-
-# {{{ sub Describe
-sub Describe {
- my $self = shift;
- return $self->loc("[_1] will resolve all members of a resolved group ticket.", ref $self);
-}
-# }}}
-
-
-# {{{ sub Prepare
-sub Prepare {
- # nothing to prepare
- return 1;
-}
-# }}}
-
-sub Commit {
- my $self = shift;
-
- my $Links=RT::Links->new($RT::SystemUser);
- $Links->Limit(FIELD => 'Type', VALUE => 'MemberOf');
- $Links->Limit(FIELD => 'Target', VALUE => $self->TicketObj->id);
-
- while (my $Link=$Links->Next()) {
- # Todo: Try to deal with remote URIs as well
- next unless $Link->BaseURI->IsLocal;
- my $base=RT::Ticket->new($self->TicketObj->CurrentUser);
- # Todo: Only work if Base is a plain ticket num:
- $base->Load($Link->Base);
- # I'm afraid this might be a major bottleneck if ResolveGroupTicket is on.
- $base->Resolve;
- }
-}
-
-
-# Applicability checked in Commit.
-
-# {{{ sub IsApplicable
-sub IsApplicable {
- my $self = shift;
- 1;
- return 1;
-}
-# }}}
-
-eval "require RT::Action::ResolveMembers_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/ResolveMembers_Vendor.pm});
-eval "require RT::Action::ResolveMembers_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/ResolveMembers_Local.pm});
-
-1;
-
diff --git a/rt/lib/RT/Action/SendEmail.pm b/rt/lib/RT/Action/SendEmail.pm
deleted file mode 100755
index dac8fc8e7..000000000
--- a/rt/lib/RT/Action/SendEmail.pm
+++ /dev/null
@@ -1,685 +0,0 @@
-# BEGIN LICENSE BLOCK
-#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
-# (Except where explictly superceded by other copyright notices)
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
-#
-#
-# END LICENSE BLOCK
-# Portions Copyright 2000 Tobias Brox <tobix@cpan.org>
-
-package RT::Action::SendEmail;
-require RT::Action::Generic;
-
-use strict;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::Generic);
-
-use MIME::Words qw(encode_mimeword);
-
-use RT::EmailParser;
-
-=head1 NAME
-
-RT::Action::SendEmail - An Action which users can use to send mail
-or can subclassed for more specialized mail sending behavior.
-RT::Action::AutoReply is a good example subclass.
-
-=head1 SYNOPSIS
-
- require RT::Action::SendEmail;
- @ISA = qw(RT::Action::SendEmail);
-
-
-=head1 DESCRIPTION
-
-Basically, you create another module RT::Action::YourAction which ISA
-RT::Action::SendEmail.
-
-If you want to set the recipients of the mail to something other than
-the addresses mentioned in the To, Cc, Bcc and headers in
-the template, you should subclass RT::Action::SendEmail and override
-either the SetRecipients method or the SetTo, SetCc, etc methods (see
-the comments for the SetRecipients sub).
-
-
-=begin testing
-
-ok (require RT::Action::SendEmail);
-
-=end testing
-
-
-=head1 AUTHOR
-
-Jesse Vincent <jesse@bestpractical.com> and Tobias Brox <tobix@cpan.org>
-
-=head1 SEE ALSO
-
-perl(1).
-
-=cut
-
-# {{{ Scrip methods (_Init, Commit, Prepare, IsApplicable)
-
-# {{{ sub _Init
-# We use _Init from RT::Action
-# }}}
-
-# {{{ sub Commit
-#Do what we need to do and send it out.
-sub Commit {
- my $self = shift;
-
- my $MIMEObj = $self->TemplateObj->MIMEObj;
- my $msgid = $MIMEObj->head->get('Message-Id');
- chomp $msgid;
- $RT::Logger->info($msgid." #".$self->TicketObj->id."/".$self->TransactionObj->id." - Scrip ". $self->ScripObj->id ." ".$self->ScripObj->Description);
- #send the email
-
- # Weed out any RT addresses. We really don't want to talk to ourselves!
- @{$self->{'To'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'To'}});
- @{$self->{'Cc'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'Cc'}});
- @{$self->{'Bcc'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'Bcc'}});
- # If there are no recipients, don't try to send the message.
- # If the transaction has content and has the header RT-Squelch-Replies-To
-
- if ( defined $self->TransactionObj->Attachments->First() ) {
-
- my $squelch = $self->TransactionObj->Attachments->First->GetHeader( 'RT-Squelch-Replies-To');
-
- if ($squelch) {
- my @blacklist = split ( /,/, $squelch );
-
- # Cycle through the people we're sending to and pull out anyone on the
- # system blacklist
-
- foreach my $person_to_yank (@blacklist) {
- $person_to_yank =~ s/\s//g;
- @{ $self->{'To'} } =
- grep ( !/^$person_to_yank$/, @{ $self->{'To'} } );
- @{ $self->{'Cc'} } =
- grep ( !/^$person_to_yank$/, @{ $self->{'Cc'} } );
- @{ $self->{'Bcc'} } =
- grep ( !/^$person_to_yank$/, @{ $self->{'Bcc'} } );
- }
- }
- }
-
- # Go add all the Tos, Ccs and Bccs that we need to to the message to
- # make it happy, but only if we actually have values in those arrays.
-
- $self->SetHeader( 'To', join ( ',', @{ $self->{'To'} } ) )
- if ( $self->{'To'} && @{ $self->{'To'} } );
- $self->SetHeader( 'Cc', join ( ',', @{ $self->{'Cc'} } ) )
- if ( $self->{'Cc'} && @{ $self->{'Cc'} } );
- $self->SetHeader( 'Bcc', join ( ',', @{ $self->{'Bcc'} } ) )
- if ( $self->{'Cc'} && @{ $self->{'Bcc'} } );
-
-
- $self->SetHeader('MIME-Version', '1.0');
-
- # try to convert message body from utf-8 to $RT::EmailOutputEncoding
- $self->SetHeader( 'Content-Type', 'text/plain; charset="utf-8"' );
-
- RT::I18N::SetMIMEEntityToEncoding( $MIMEObj, $RT::EmailOutputEncoding, 'mime_words_ok' );
- $self->SetHeader( 'Content-Type', 'text/plain; charset="' . $RT::EmailOutputEncoding . '"' );
-
-
- # Build up a MIME::Entity that looks like the original message.
-
- my $do_attach = $self->TemplateObj->MIMEObj->head->get('RT-Attach-Message');
-
- if ($do_attach) {
- $self->TemplateObj->MIMEObj->head->delete('RT-Attach-Message');
-
- my $attachments = RT::Attachments->new($RT::SystemUser);
- $attachments->Limit( FIELD => 'TransactionId',
- VALUE => $self->TransactionObj->Id );
- $attachments->OrderBy('id');
-
- my $transaction_content_obj = $self->TransactionObj->ContentObj;
-
- # attach any of this transaction's attachments
- while ( my $attach = $attachments->Next ) {
-
- # Don't attach anything blank
- next unless ( $attach->ContentLength );
-
- # We want to make sure that we don't include the attachment that's being sued as the "Content" of this message"
- next
- if ( $transaction_content_obj
- && $transaction_content_obj->Id == $attach->Id
- && $transaction_content_obj->ContentType =~ qr{text/plain}i
- );
- $MIMEObj->make_multipart('mixed');
- $MIMEObj->attach( Type => $attach->ContentType,
- Charset => $attach->OriginalEncoding,
- Data => $attach->OriginalContent,
- Filename => $self->MIMEEncodeString( $attach->Filename, $RT::EmailOutputEncoding ),
- Encoding => '-SUGGEST');
- }
-
- }
-
-
- my $retval = $self->SendMessage($MIMEObj);
-
-
- return ($retval);
-}
-
-# }}}
-
-# {{{ sub Prepare
-
-sub Prepare {
- my $self = shift;
-
- # This actually populates the MIME::Entity fields in the Template Object
-
- unless ( $self->TemplateObj ) {
- $RT::Logger->warning("No template object handed to $self\n");
- }
-
- unless ( $self->TransactionObj ) {
- $RT::Logger->warning("No transaction object handed to $self\n");
-
- }
-
- unless ( $self->TicketObj ) {
- $RT::Logger->warning("No ticket object handed to $self\n");
-
- }
-
- my ( $result, $message ) = $self->TemplateObj->Parse(
- Argument => $self->Argument,
- TicketObj => $self->TicketObj,
- TransactionObj => $self->TransactionObj
- );
- if ($result) {
-
- # Header
- $self->SetSubject();
- $self->SetSubjectToken();
- $self->SetRecipients();
- $self->SetReturnAddress();
- $self->SetRTSpecialHeaders();
- if ($RT::EmailOutputEncoding) {
-
- # l10n related header
- $self->SetHeaderAsEncoding( 'Subject', $RT::EmailOutputEncoding );
- }
- }
-
- return $result;
-
-}
-
-# }}}
-
-# }}}
-
-# {{{ SendMessage
-=head2 SendMessage MIMEObj
-
-sends the message using RT's preferred API.
-TODO: Break this out to a seperate module
-
-=cut
-
-sub SendMessage {
- my $self = shift;
- my $MIMEObj = shift;
-
- my $msgid = $MIMEObj->head->get('Message-Id');
-
-
- #If we don't have any recipients to send to, don't send a message;
- unless ( $MIMEObj->head->get('To')
- || $MIMEObj->head->get('Cc')
- || $MIMEObj->head->get('Bcc') ) {
- $RT::Logger->info($msgid. " No recipients found. Not sending.\n");
- return (1);
- }
-
- # PseudoTo (fake to headers) shouldn't get matched for message recipients.
- # If we don't have any 'To' header, drop in the pseudo-to header.
-
- $self->SetHeader( 'To', join ( ',', @{ $self->{'PseudoTo'} } ) )
- if ( $self->{'PseudoTo'} && ( @{ $self->{'PseudoTo'} } )
- and ( !$MIMEObj->head->get('To') ) );
- if ( $RT::MailCommand eq 'sendmailpipe' ) {
- eval {
- open( MAIL, "|$RT::SendmailPath $RT::SendmailArguments" );
- print MAIL $MIMEObj->as_string;
- close(MAIL);
- };
- if ($@) {
- $RT::Logger->crit($msgid. "Could not send mail. -".$@ );
- }
- }
- else {
- my @mailer_args = ($RT::MailCommand);
- local $ENV{MAILADDRESS};
-
- if ( $RT::MailCommand eq 'sendmail' ) {
- push @mailer_args, $RT::SendmailArguments;
- }
- elsif ( $RT::MailCommand eq 'smtp' ) {
- $ENV{MAILADDRESS} = $RT::SMTPFrom || $MIMEObj->head->get('From');
- push @mailer_args, (Server => $RT::SMTPServer);
- push @mailer_args, (Debug => $RT::SMTPDebug);
- }
- else {
- push @mailer_args, $RT::MailParams;
- }
-
- unless ( $MIMEObj->send( @mailer_args ) ) {
- $RT::Logger->crit($msgid. "Could not send mail." );
- return (0);
- }
- }
-
-
- my $success = ($msgid. " sent To: ".$MIMEObj->head->get('To') . " Cc: ".$MIMEObj->head->get('Cc') . " Bcc: ".$MIMEObj->head->get('Bcc'));
- $success =~ s/\n//gi;
- $RT::Logger->info($success);
-
- return (1);
-}
-
-# }}}
-
-# {{{ Deal with message headers (Set* subs, designed for easy overriding)
-
-# {{{ sub SetRTSpecialHeaders
-
-=head2 SetRTSpecialHeaders
-
-This routine adds all the random headers that RT wants in a mail message
-that don't matter much to anybody else.
-
-=cut
-
-sub SetRTSpecialHeaders {
- my $self = shift;
-
- $self->SetReferences();
-
- $self->SetMessageID();
-
- $self->SetPrecedence();
-
- $self->SetHeader( 'X-RT-Loop-Prevention', $RT::rtname );
- $self->SetHeader( 'RT-Ticket',
- $RT::rtname . " #" . $self->TicketObj->id() );
- $self->SetHeader( 'Managed-by',
- "RT $RT::VERSION (http://www.bestpractical.com/rt/)" );
-
- $self->SetHeader( 'RT-Originator',
- $self->TransactionObj->CreatorObj->EmailAddress );
- return ();
-
-}
-
-# {{{ sub SetReferences
-
-=head2 SetReferences
-
- # This routine will set the References: and In-Reply-To headers,
-# autopopulating it with all the correspondence on this ticket so
-# far. This should make RT responses threadable.
-
-=cut
-
-sub SetReferences {
- my $self = shift;
-
- # TODO: this one is broken. What is this email really a reply to?
- # If it's a reply to an incoming message, we'll need to use the
- # actual message-id from the appropriate Attachment object. For
- # incoming mails, we would like to preserve the In-Reply-To and/or
- # References.
-
- $self->SetHeader( 'In-Reply-To',
- "<rt-" . $self->TicketObj->id() . "\@" . $RT::rtname . ">" );
-
- # TODO We should always add References headers for all message-ids
- # of previous messages related to this ticket.
-}
-
-# }}}
-
-# {{{ sub SetMessageID
-
-=head2 SetMessageID
-
-Without this one, threading won't work very nice in email agents.
-Anyway, I'm not really sure it's that healthy if we need to send
-several separate/different emails about the same transaction.
-
-=cut
-
-sub SetMessageID {
- my $self = shift;
-
- # TODO this one might be sort of broken. If we have several scrips +++
- # sending several emails to several different persons, we need to
- # pull out different message-ids. I'd suggest message ids like
- # "rt-ticket#-transaction#-scrip#-receipient#"
-
- $self->SetHeader( 'Message-ID',
- "<rt-"
- . $RT::VERSION ."-"
- . $self->TicketObj->id() . "-"
- . $self->TransactionObj->id() . "."
- . rand(20) . "\@"
- . $RT::Organization . ">" )
- unless $self->TemplateObj->MIMEObj->head->get('Message-ID');
-}
-
-# }}}
-
-# }}}
-
-# {{{ sub SetReturnAddress
-
-=head2 SetReturnAddress is_comment => BOOLEAN
-
-Calculate and set From and Reply-To headers based on the is_comment flag.
-
-=cut
-
-sub SetReturnAddress {
-
- my $self = shift;
- my %args = ( is_comment => 0,
- @_ );
-
- # From and Reply-To
- # $args{is_comment} should be set if the comment address is to be used.
- my $replyto;
-
- if ( $args{'is_comment'} ) {
- $replyto = $self->TicketObj->QueueObj->CommentAddress
- || $RT::CommentAddress;
- }
- else {
- $replyto = $self->TicketObj->QueueObj->CorrespondAddress
- || $RT::CorrespondAddress;
- }
-
- unless ( $self->TemplateObj->MIMEObj->head->get('From') ) {
- if ($RT::UseFriendlyFromLine) {
- my $friendly_name = $self->TransactionObj->CreatorObj->RealName;
- if ( $friendly_name =~ /^"(.*)"$/ ) { # a quoted string
- $friendly_name = $1;
- }
-
- $friendly_name =~ s/"/\\"/g;
- $self->SetHeader( 'From',
- sprintf($RT::FriendlyFromLineFormat,
- $self->MIMEEncodeString( $friendly_name, $RT::EmailOutputEncoding ), $replyto),
- );
- }
- else {
- $self->SetHeader( 'From', $replyto );
- }
- }
-
- unless ( $self->TemplateObj->MIMEObj->head->get('Reply-To') ) {
- $self->SetHeader( 'Reply-To', "$replyto" );
- }
-
-}
-
-# }}}
-
-# {{{ sub SetHeader
-
-=head2 SetHeader FIELD, VALUE
-
-Set the FIELD of the current MIME object into VALUE.
-
-=cut
-
-sub SetHeader {
- my $self = shift;
- my $field = shift;
- my $val = shift;
-
- chomp $val;
- chomp $field;
- $self->TemplateObj->MIMEObj->head->fold_length( $field, 10000 );
- $self->TemplateObj->MIMEObj->head->replace( $field, $val );
- return $self->TemplateObj->MIMEObj->head->get($field);
-}
-
-# }}}
-
-# {{{ sub SetRecipients
-
-=head2 SetRecipients
-
-Dummy method to be overriden by subclasses which want to set the recipients.
-
-=cut
-
-sub SetRecipients {
- my $self = shift;
- return ();
-}
-
-# }}}
-
-# {{{ sub SetTo
-
-=head2 SetTo
-
-Takes a string that is the addresses you want to send mail to
-
-=cut
-
-sub SetTo {
- my $self = shift;
- my $addresses = shift;
- return $self->SetHeader( 'To', $addresses );
-}
-
-# }}}
-
-# {{{ sub SetCc
-
-=head2 SetCc
-
-Takes a string that is the addresses you want to Cc
-
-=cut
-
-sub SetCc {
- my $self = shift;
- my $addresses = shift;
-
- return $self->SetHeader( 'Cc', $addresses );
-}
-
-# }}}
-
-# {{{ sub SetBcc
-
-=head2 SetBcc
-
-Takes a string that is the addresses you want to Bcc
-
-=cut
-
-sub SetBcc {
- my $self = shift;
- my $addresses = shift;
-
- return $self->SetHeader( 'Bcc', $addresses );
-}
-
-# }}}
-
-# {{{ sub SetPrecedence
-
-sub SetPrecedence {
- my $self = shift;
-
- unless ( $self->TemplateObj->MIMEObj->head->get("Precedence") ) {
- $self->SetHeader( 'Precedence', "bulk" );
- }
-}
-
-# }}}
-
-# {{{ sub SetSubject
-
-=head2 SetSubject
-
-This routine sets the subject. it does not add the rt tag. that gets done elsewhere
-If $self->{'Subject'} is already defined, it uses that. otherwise, it tries to get
-the transaction's subject.
-
-=cut
-
-sub SetSubject {
- my $self = shift;
- my $subject;
-
- unless ( $self->TemplateObj->MIMEObj->head->get('Subject') ) {
- my $message = $self->TransactionObj->Attachments;
- my $ticket = $self->TicketObj->Id;
-
- if ( $self->{'Subject'} ) {
- $subject = $self->{'Subject'};
- }
- elsif ( ( $message->First() )
- && ( $message->First->Headers ) ) {
- my $header = $message->First->Headers();
- $header =~ s/\n\s+/ /g;
- if ( $header =~ /^Subject: (.*?)$/m ) {
- $subject = $1;
- }
- else {
- $subject = $self->TicketObj->Subject();
- }
-
- }
- else {
- $subject = $self->TicketObj->Subject();
- }
-
- $subject =~ s/(\r\n|\n|\s)/ /gi;
-
- chomp $subject;
- $self->SetHeader( 'Subject', $subject );
-
- }
- return ($subject);
-}
-
-# }}}
-
-# {{{ sub SetSubjectToken
-
-=head2 SetSubjectToken
-
-This routine fixes the RT tag in the subject. It's unlikely that you want to overwrite this.
-
-=cut
-
-sub SetSubjectToken {
- my $self = shift;
- my $tag = "[$RT::rtname #" . $self->TicketObj->id . "]";
- my $sub = $self->TemplateObj->MIMEObj->head->get('Subject');
- unless ( $sub =~ /\Q$tag\E/ ) {
- $sub =~ s/(\r\n|\n|\s)/ /gi;
- chomp $sub;
- $self->TemplateObj->MIMEObj->head->replace( 'Subject', "$tag $sub" );
- }
-}
-
-# }}}
-
-# }}}
-
-# {{{
-
-=head2 SetHeaderAsEncoding($field_name, $charset_encoding)
-
-This routine converts the field into specified charset encoding.
-
-=cut
-
-sub SetHeaderAsEncoding {
- my $self = shift;
- my ( $field, $enc ) = ( shift, shift );
-
- if ($field eq 'From' and $RT::SMTPFrom) {
- $self->TemplateObj->MIMEObj->head->replace( $field, $RT::SMTPFrom );
- return;
- }
-
- my $value = $self->TemplateObj->MIMEObj->head->get($field);
-
- # don't bother if it's us-ascii
-
- # See RT::I18N, 'NOTES: Why Encode::_utf8_off before Encode::from_to'
-
- $value = $self->MIMEEncodeString($value, $enc);
-
- $self->TemplateObj->MIMEObj->head->replace( $field, $value );
-
-
-}
-# }}}
-
-# {{{ MIMENcodeString
-
-=head2 MIMEEncodeString STRING ENCODING
-
-Takes a string and a possible encoding and returns the string wrapped in MIME goo.
-
-=cut
-
-sub MIMEEncodeString {
- my $self = shift;
- my $value = shift;
- my $enc = shift;
-
- chomp $value;
- return ($value) unless $value =~ /[^\x20-\x7e]/;
-
- $value =~ s/\s*$//;
- Encode::_utf8_off($value);
- my $res = Encode::from_to( $value, "utf-8", $enc );
- $value = encode_mimeword( $value, 'B', $enc );
-}
-
-# }}}
-
-eval "require RT::Action::SendEmail_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/SendEmail_Vendor.pm});
-eval "require RT::Action::SendEmail_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/SendEmail_Local.pm});
-
-1;
-
diff --git a/rt/lib/RT/Action/SetPriority.pm b/rt/lib/RT/Action/SetPriority.pm
deleted file mode 100644
index c129bf0a2..000000000
--- a/rt/lib/RT/Action/SetPriority.pm
+++ /dev/null
@@ -1,83 +0,0 @@
-# BEGIN BPS TAGGED BLOCK {{{
-#
-# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
-#
-#
-# CONTRIBUTION SUBMISSION POLICY:
-#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
-#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
-package RT::Action::SetPriority;
-require RT::Action::Generic;
-
-use strict;
-use vars qw/@ISA/;
-@ISA=qw(RT::Action::Generic);
-
-#Do what we need to do and send it out.
-
-#What does this type of Action does
-
-# {{{ sub Describe
-sub Describe {
- my $self = shift;
- return (ref $self . " will set a ticket's priority to the argument provided.");
-}
-# }}}
-
-
-# {{{ sub Prepare
-sub Prepare {
- # nothing to prepare
- return 1;
-}
-# }}}
-
-sub Commit {
- my $self = shift;
- $self->TicketObj->SetPriority($self->Argument);
-
-}
-
-eval "require RT::Action::SetPriority_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/SetPriority_Vendor.pm});
-eval "require RT::Action::SetPriority_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/SetPriority_Local.pm});
-
-1;
diff --git a/rt/lib/RT/Action/UserDefined.pm b/rt/lib/RT/Action/UserDefined.pm
deleted file mode 100644
index 90653f68a..000000000
--- a/rt/lib/RT/Action/UserDefined.pm
+++ /dev/null
@@ -1,93 +0,0 @@
-# BEGIN BPS TAGGED BLOCK {{{
-#
-# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
-# (Except where explicitly superseded by other copyright notices)
-#
-#
-# LICENSE:
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# You should have received a copy of the GNU General Public License
-# along with this program; if not, write to the Free Software
-# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
-#
-#
-# CONTRIBUTION SUBMISSION POLICY:
-#
-# (The following paragraph is not intended to limit the rights granted
-# to you to modify and distribute this software under the terms of
-# the GNU General Public License and is only of importance to you if
-# you choose to contribute your changes and enhancements to the
-# community by submitting them to Best Practical Solutions, LLC.)
-#
-# By intentionally submitting any modifications, corrections or
-# derivatives to this work, or any other work intended for use with
-# Request Tracker, to Best Practical Solutions, LLC, you confirm that
-# you are the copyright holder for those contributions and you grant
-# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
-# royalty-free, perpetual, license to use, copy, create derivative
-# works based on those contributions, and sublicense and distribute
-# those contributions and any derivatives thereof.
-#
-# END BPS TAGGED BLOCK }}}
-
-
-package RT::Action::UserDefined;
-use RT::Action::Generic;
-
-use strict;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::Generic);
-
-=head2 Prepare
-
-This happens on every transaction. it's always applicable
-
-=cut
-
-sub Prepare {
- my $self = shift;
- my $retval = eval $self->ScripObj->CustomPrepareCode;
- if ($@) {
- $RT::Logger->error("Scrip ".$self->ScripObj->Id. " Prepare failed: ".$@);
- return (undef);
- }
- return ($retval);
-}
-
-=head2 Commit
-
-This happens on every transaction. it's always applicable
-
-=cut
-
-sub Commit {
- my $self = shift;
- my $retval = eval $self->ScripObj->CustomCommitCode;
- if ($@) {
- $RT::Logger->error("Scrip ".$self->ScripObj->Id. " Commit failed: ".$@);
- return (undef);
- }
- return ($retval);
-}
-
-eval "require RT::Action::UserDefined_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/UserDefined_Vendor.pm});
-eval "require RT::Action::UserDefined_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/UserDefined_Local.pm});
-
-1;
-
generated by cgit v1.2.1 (git 2.18.0) at 2025-04-28 13:50:21 +0000