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-rwxr-xr-xrt/lib/RT/Action/SendEmail.pm873
1 files changed, 546 insertions, 327 deletions
diff --git a/rt/lib/RT/Action/SendEmail.pm b/rt/lib/RT/Action/SendEmail.pm
index dac8fc8e7..431b97c75 100755
--- a/rt/lib/RT/Action/SendEmail.pm
+++ b/rt/lib/RT/Action/SendEmail.pm
@@ -1,8 +1,14 @@
-# BEGIN LICENSE BLOCK
+# BEGIN BPS TAGGED BLOCK {{{
#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+# <jesse@bestpractical.com>
#
-# (Except where explictly superceded by other copyright notices)
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+#
+#
+# CONTRIBUTION SUBMISSION POLICY:
#
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
#
-# END LICENSE BLOCK
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# END BPS TAGGED BLOCK }}}
# Portions Copyright 2000 Tobias Brox <tobix@cpan.org>
package RT::Action::SendEmail;
@@ -33,6 +55,7 @@ use vars qw/@ISA/;
use MIME::Words qw(encode_mimeword);
use RT::EmailParser;
+use Mail::Address;
=head1 NAME
@@ -51,13 +74,6 @@ RT::Action::AutoReply is a good example subclass.
Basically, you create another module RT::Action::YourAction which ISA
RT::Action::SendEmail.
-If you want to set the recipients of the mail to something other than
-the addresses mentioned in the To, Cc, Bcc and headers in
-the template, you should subclass RT::Action::SendEmail and override
-either the SetRecipients method or the SetTo, SetCc, etc methods (see
-the comments for the SetRecipients sub).
-
-
=begin testing
ok (require RT::Action::SendEmail);
@@ -77,228 +93,207 @@ perl(1).
# {{{ Scrip methods (_Init, Commit, Prepare, IsApplicable)
-# {{{ sub _Init
-# We use _Init from RT::Action
-# }}}
# {{{ sub Commit
-#Do what we need to do and send it out.
+
sub Commit {
my $self = shift;
- my $MIMEObj = $self->TemplateObj->MIMEObj;
- my $msgid = $MIMEObj->head->get('Message-Id');
- chomp $msgid;
- $RT::Logger->info($msgid." #".$self->TicketObj->id."/".$self->TransactionObj->id." - Scrip ". $self->ScripObj->id ." ".$self->ScripObj->Description);
- #send the email
+ return($self->SendMessage($self->TemplateObj->MIMEObj));
+}
- # Weed out any RT addresses. We really don't want to talk to ourselves!
- @{$self->{'To'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'To'}});
- @{$self->{'Cc'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'Cc'}});
- @{$self->{'Bcc'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'Bcc'}});
- # If there are no recipients, don't try to send the message.
- # If the transaction has content and has the header RT-Squelch-Replies-To
+# }}}
- if ( defined $self->TransactionObj->Attachments->First() ) {
+# {{{ sub Prepare
- my $squelch = $self->TransactionObj->Attachments->First->GetHeader( 'RT-Squelch-Replies-To');
+sub Prepare {
+ my $self = shift;
- if ($squelch) {
- my @blacklist = split ( /,/, $squelch );
-
- # Cycle through the people we're sending to and pull out anyone on the
- # system blacklist
-
- foreach my $person_to_yank (@blacklist) {
- $person_to_yank =~ s/\s//g;
- @{ $self->{'To'} } =
- grep ( !/^$person_to_yank$/, @{ $self->{'To'} } );
- @{ $self->{'Cc'} } =
- grep ( !/^$person_to_yank$/, @{ $self->{'Cc'} } );
- @{ $self->{'Bcc'} } =
- grep ( !/^$person_to_yank$/, @{ $self->{'Bcc'} } );
- }
- }
+ my ( $result, $message ) = $self->TemplateObj->Parse(
+ Argument => $self->Argument,
+ TicketObj => $self->TicketObj,
+ TransactionObj => $self->TransactionObj
+ );
+ if ( !$result ) {
+ return (undef);
}
+ my $MIMEObj = $self->TemplateObj->MIMEObj;
+
+ # Header
+ $self->SetRTSpecialHeaders();
+
+ $self->RemoveInappropriateRecipients();
+
# Go add all the Tos, Ccs and Bccs that we need to to the message to
# make it happy, but only if we actually have values in those arrays.
- $self->SetHeader( 'To', join ( ',', @{ $self->{'To'} } ) )
- if ( $self->{'To'} && @{ $self->{'To'} } );
- $self->SetHeader( 'Cc', join ( ',', @{ $self->{'Cc'} } ) )
- if ( $self->{'Cc'} && @{ $self->{'Cc'} } );
- $self->SetHeader( 'Bcc', join ( ',', @{ $self->{'Bcc'} } ) )
- if ( $self->{'Cc'} && @{ $self->{'Bcc'} } );
+ # TODO: We should be pulling the recipients out of the template and shove them into To, Cc and Bcc
+
+ $self->SetHeader( 'To', join ( ', ', @{ $self->{'To'} } ) )
+ if ( ! $MIMEObj->head->get('To') && $self->{'To'} && @{ $self->{'To'} } );
+ $self->SetHeader( 'Cc', join ( ', ', @{ $self->{'Cc'} } ) )
+ if ( !$MIMEObj->head->get('Cc') && $self->{'Cc'} && @{ $self->{'Cc'} } );
+ $self->SetHeader( 'Bcc', join ( ', ', @{ $self->{'Bcc'} } ) )
+ if ( !$MIMEObj->head->get('Bcc') && $self->{'Bcc'} && @{ $self->{'Bcc'} } );
+ # PseudoTo (fake to headers) shouldn't get matched for message recipients.
+ # If we don't have any 'To' header (but do have other recipients), drop in
+ # the pseudo-to header.
+ $self->SetHeader( 'To', join ( ', ', @{ $self->{'PseudoTo'} } ) )
+ if ( $self->{'PseudoTo'} && ( @{ $self->{'PseudoTo'} } )
+ and ( !$MIMEObj->head->get('To') ) ) and ( $MIMEObj->head->get('Cc') or $MIMEObj->head->get('Bcc'));
- $self->SetHeader('MIME-Version', '1.0');
+ # We should never have to set the MIME-Version header
+ $self->SetHeader( 'MIME-Version', '1.0' );
# try to convert message body from utf-8 to $RT::EmailOutputEncoding
$self->SetHeader( 'Content-Type', 'text/plain; charset="utf-8"' );
- RT::I18N::SetMIMEEntityToEncoding( $MIMEObj, $RT::EmailOutputEncoding, 'mime_words_ok' );
- $self->SetHeader( 'Content-Type', 'text/plain; charset="' . $RT::EmailOutputEncoding . '"' );
+ # fsck.com #5959: Since RT sends 8bit mail, we should say so.
+ $self->SetHeader( 'Content-Transfer-Encoding','8bit');
- # Build up a MIME::Entity that looks like the original message.
-
- my $do_attach = $self->TemplateObj->MIMEObj->head->get('RT-Attach-Message');
+ RT::I18N::SetMIMEEntityToEncoding( $MIMEObj, $RT::EmailOutputEncoding,
+ 'mime_words_ok' );
+ $self->SetHeader( 'Content-Type', 'text/plain; charset="' . $RT::EmailOutputEncoding . '"' );
- if ($do_attach) {
- $self->TemplateObj->MIMEObj->head->delete('RT-Attach-Message');
+ # Build up a MIME::Entity that looks like the original message.
+ $self->AddAttachments() if ( $MIMEObj->head->get('RT-Attach-Message') );
- my $attachments = RT::Attachments->new($RT::SystemUser);
- $attachments->Limit( FIELD => 'TransactionId',
- VALUE => $self->TransactionObj->Id );
- $attachments->OrderBy('id');
+ return $result;
- my $transaction_content_obj = $self->TransactionObj->ContentObj;
+}
- # attach any of this transaction's attachments
- while ( my $attach = $attachments->Next ) {
+# }}}
- # Don't attach anything blank
- next unless ( $attach->ContentLength );
+# }}}
- # We want to make sure that we don't include the attachment that's being sued as the "Content" of this message"
- next
- if ( $transaction_content_obj
- && $transaction_content_obj->Id == $attach->Id
- && $transaction_content_obj->ContentType =~ qr{text/plain}i
- );
- $MIMEObj->make_multipart('mixed');
- $MIMEObj->attach( Type => $attach->ContentType,
- Charset => $attach->OriginalEncoding,
- Data => $attach->OriginalContent,
- Filename => $self->MIMEEncodeString( $attach->Filename, $RT::EmailOutputEncoding ),
- Encoding => '-SUGGEST');
- }
- }
+=head2 To
- my $retval = $self->SendMessage($MIMEObj);
+Returns an array of Mail::Address objects containing all the To: recipients for this notification
+=cut
- return ($retval);
+sub To {
+ my $self = shift;
+ return ($self->_AddressesFromHeader('To'));
}
-# }}}
+=head2 Cc
-# {{{ sub Prepare
+Returns an array of Mail::Address objects containing all the Cc: recipients for this notification
-sub Prepare {
- my $self = shift;
+=cut
- # This actually populates the MIME::Entity fields in the Template Object
+sub Cc {
+ my $self = shift;
+ return ($self->_AddressesFromHeader('Cc'));
+}
- unless ( $self->TemplateObj ) {
- $RT::Logger->warning("No template object handed to $self\n");
- }
+=head2 Bcc
- unless ( $self->TransactionObj ) {
- $RT::Logger->warning("No transaction object handed to $self\n");
+Returns an array of Mail::Address objects containing all the Bcc: recipients for this notification
- }
+=cut
- unless ( $self->TicketObj ) {
- $RT::Logger->warning("No ticket object handed to $self\n");
- }
+sub Bcc {
+ my $self = shift;
+ return ($self->_AddressesFromHeader('Bcc'));
- my ( $result, $message ) = $self->TemplateObj->Parse(
- Argument => $self->Argument,
- TicketObj => $self->TicketObj,
- TransactionObj => $self->TransactionObj
- );
- if ($result) {
-
- # Header
- $self->SetSubject();
- $self->SetSubjectToken();
- $self->SetRecipients();
- $self->SetReturnAddress();
- $self->SetRTSpecialHeaders();
- if ($RT::EmailOutputEncoding) {
-
- # l10n related header
- $self->SetHeaderAsEncoding( 'Subject', $RT::EmailOutputEncoding );
- }
- }
+}
- return $result;
+sub _AddressesFromHeader {
+ my $self = shift;
+ my $field = shift;
+ my $header = $self->TemplateObj->MIMEObj->head->get($field);
+ my @addresses = Mail::Address->parse($header);
+ return (@addresses);
}
-# }}}
-
-# }}}
# {{{ SendMessage
+
=head2 SendMessage MIMEObj
sends the message using RT's preferred API.
-TODO: Break this out to a seperate module
+TODO: Break this out to a separate module
=cut
sub SendMessage {
- my $self = shift;
+ my $self = shift;
my $MIMEObj = shift;
- my $msgid = $MIMEObj->head->get('Message-Id');
+ my $msgid = $MIMEObj->head->get('Message-ID');
+ chomp $msgid;
+ $self->ScripActionObj->{_Message_ID}++;
+
+ $RT::Logger->info( $msgid . " #"
+ . $self->TicketObj->id . "/"
+ . $self->TransactionObj->id
+ . " - Scrip "
+ . $self->ScripObj->id . " "
+ . $self->ScripObj->Description );
#If we don't have any recipients to send to, don't send a message;
- unless ( $MIMEObj->head->get('To')
- || $MIMEObj->head->get('Cc')
- || $MIMEObj->head->get('Bcc') ) {
- $RT::Logger->info($msgid. " No recipients found. Not sending.\n");
+ unless ( $MIMEObj->head->get('To')
+ || $MIMEObj->head->get('Cc')
+ || $MIMEObj->head->get('Bcc') )
+ {
+ $RT::Logger->info( $msgid . " No recipients found. Not sending.\n" );
return (1);
}
- # PseudoTo (fake to headers) shouldn't get matched for message recipients.
- # If we don't have any 'To' header, drop in the pseudo-to header.
- $self->SetHeader( 'To', join ( ',', @{ $self->{'PseudoTo'} } ) )
- if ( $self->{'PseudoTo'} && ( @{ $self->{'PseudoTo'} } )
- and ( !$MIMEObj->head->get('To') ) );
if ( $RT::MailCommand eq 'sendmailpipe' ) {
eval {
- open( MAIL, "|$RT::SendmailPath $RT::SendmailArguments" );
- print MAIL $MIMEObj->as_string;
- close(MAIL);
- };
- if ($@) {
- $RT::Logger->crit($msgid. "Could not send mail. -".$@ );
+ open( my $mail, "|$RT::SendmailPath $RT::SendmailArguments" ) || die $!;
+ $MIMEObj->print($mail);
+ close($mail);
+ };
+ if ($@) {
+ $RT::Logger->crit( $msgid . "Could not send mail. -" . $@ );
}
}
else {
- my @mailer_args = ($RT::MailCommand);
- local $ENV{MAILADDRESS};
+ my @mailer_args = ($RT::MailCommand);
+
+ local $ENV{MAILADDRESS};
if ( $RT::MailCommand eq 'sendmail' ) {
- push @mailer_args, $RT::SendmailArguments;
+ push @mailer_args, split(/\s+/, $RT::SendmailArguments);
}
elsif ( $RT::MailCommand eq 'smtp' ) {
- $ENV{MAILADDRESS} = $RT::SMTPFrom || $MIMEObj->head->get('From');
- push @mailer_args, (Server => $RT::SMTPServer);
- push @mailer_args, (Debug => $RT::SMTPDebug);
+ $ENV{MAILADDRESS} = $RT::SMTPFrom || $MIMEObj->head->get('From');
+ push @mailer_args, ( Server => $RT::SMTPServer );
+ push @mailer_args, ( Debug => $RT::SMTPDebug );
+ }
+ else {
+ push @mailer_args, $RT::MailParams;
}
- else {
- push @mailer_args, $RT::MailParams;
- }
- unless ( $MIMEObj->send( @mailer_args ) ) {
- $RT::Logger->crit($msgid. "Could not send mail." );
+ unless ( $MIMEObj->send(@mailer_args) ) {
+ $RT::Logger->crit( $msgid . "Could not send mail." );
return (0);
}
}
-
- my $success = ($msgid. " sent To: ".$MIMEObj->head->get('To') . " Cc: ".$MIMEObj->head->get('Cc') . " Bcc: ".$MIMEObj->head->get('Bcc'));
+ my $success =
+ ( $msgid
+ . " sent To: "
+ . $MIMEObj->head->get('To') . " Cc: "
+ . $MIMEObj->head->get('Cc') . " Bcc: "
+ . $MIMEObj->head->get('Bcc') );
$success =~ s/\n//gi;
+
+ $self->RecordOutgoingMailTransaction($MIMEObj) if ($RT::RecordOutgoingEmail);
+
$RT::Logger->info($success);
return (1);
@@ -306,7 +301,121 @@ sub SendMessage {
# }}}
-# {{{ Deal with message headers (Set* subs, designed for easy overriding)
+# {{{ AddAttachments
+
+=head2 AddAttachments
+
+Takes any attachments to this transaction and attaches them to the message
+we're building.
+
+=cut
+
+
+sub AddAttachments {
+ my $self = shift;
+
+ my $MIMEObj = $self->TemplateObj->MIMEObj;
+
+ $MIMEObj->head->delete('RT-Attach-Message');
+
+ my $attachments = RT::Attachments->new($RT::SystemUser);
+ $attachments->Limit(
+ FIELD => 'TransactionId',
+ VALUE => $self->TransactionObj->Id
+ );
+ $attachments->OrderBy( FIELD => 'id');
+
+ my $transaction_content_obj = $self->TransactionObj->ContentObj;
+
+ # attach any of this transaction's attachments
+ while ( my $attach = $attachments->Next ) {
+
+ # Don't attach anything blank
+ next unless ( $attach->ContentLength );
+
+# We want to make sure that we don't include the attachment that's being sued as the "Content" of this message"
+ next
+ if ( $transaction_content_obj
+ && $transaction_content_obj->Id == $attach->Id
+ && $transaction_content_obj->ContentType =~ qr{text/plain}i );
+ $MIMEObj->make_multipart('mixed');
+ $MIMEObj->attach(
+ Type => $attach->ContentType,
+ Charset => $attach->OriginalEncoding,
+ Data => $attach->OriginalContent,
+ Filename => $self->MIMEEncodeString( $attach->Filename,
+ $RT::EmailOutputEncoding ),
+ 'RT-Attachment:' => $self->TicketObj->Id."/".$self->TransactionObj->Id."/".$attach->id,
+ Encoding => '-SUGGEST'
+ );
+ }
+
+}
+
+# }}}
+
+# {{{ RecordOutgoingMailTransaction
+
+=head2 RecordOutgoingMailTransaction MIMEObj
+
+Record a transaction in RT with this outgoing message for future record-keeping purposes
+
+=cut
+
+
+
+sub RecordOutgoingMailTransaction {
+ my $self = shift;
+ my $MIMEObj = shift;
+
+
+ my @parts = $MIMEObj->parts;
+ my @attachments;
+ my @keep;
+ foreach my $part (@parts) {
+ my $attach = $part->head->get('RT-Attachment');
+ if ($attach) {
+ $RT::Logger->debug("We found an attachment. we want to not record it.");
+ push @attachments, $attach;
+ } else {
+ $RT::Logger->debug("We found a part. we want to record it.");
+ push @keep, $part;
+ }
+ }
+ $MIMEObj->parts(\@keep);
+ foreach my $attachment (@attachments) {
+ $MIMEObj->head->add('RT-Attachment', $attachment);
+ }
+
+ RT::I18N::SetMIMEEntityToEncoding( $MIMEObj, 'utf-8', 'mime_words_ok' );
+
+ my $transaction = RT::Transaction->new($self->TransactionObj->CurrentUser);
+
+ # XXX: TODO -> Record attachments as references to things in the attachments table, maybe.
+
+ my $type;
+ if ($self->TransactionObj->Type eq 'Comment') {
+ $type = 'CommentEmailRecord';
+ } else {
+ $type = 'EmailRecord';
+ }
+
+ my $msgid = $MIMEObj->head->get('Message-ID');
+ chomp $msgid;
+
+ my ( $id, $msg ) = $transaction->Create(
+ Ticket => $self->TicketObj->Id,
+ Type => $type,
+ Data => $msgid,
+ MIMEObj => $MIMEObj,
+ ActivateScrips => 0
+ );
+
+
+}
+
+# }}}
+#
# {{{ sub SetRTSpecialHeaders
@@ -320,84 +429,155 @@ that don't matter much to anybody else.
sub SetRTSpecialHeaders {
my $self = shift;
- $self->SetReferences();
-
- $self->SetMessageID();
+ $self->SetSubject();
+ $self->SetSubjectToken();
+ $self->SetHeaderAsEncoding( 'Subject', $RT::EmailOutputEncoding )
+ if ($RT::EmailOutputEncoding);
+ $self->SetReturnAddress();
+ $self->SetReferencesHeaders();
+
+ unless ($self->TemplateObj->MIMEObj->head->get('Message-ID')) {
+ # Get Message-ID for this txn
+ my $msgid = "";
+ $msgid = $self->TransactionObj->Message->First->GetHeader("RT-Message-ID")
+ || $self->TransactionObj->Message->First->GetHeader("Message-ID")
+ if $self->TransactionObj->Message && $self->TransactionObj->Message->First;
+
+ # If there is one, and we can parse it, then base our Message-ID on it
+ if ($msgid
+ and $msgid =~ s/<(rt-.*?-\d+-\d+)\.(\d+)-\d+-\d+\@\Q$RT::Organization\E>$/
+ "<$1." . $self->TicketObj->id
+ . "-" . $self->ScripObj->id
+ . "-" . $self->ScripActionObj->{_Message_ID}
+ . "@" . $RT::Organization . ">"/eg
+ and $2 == $self->TicketObj->id) {
+ $self->SetHeader( "Message-ID" => $msgid );
+ } else {
+ $self->SetHeader( 'Message-ID',
+ "<rt-"
+ . $RT::VERSION . "-"
+ . $$ . "-"
+ . CORE::time() . "-"
+ . int(rand(2000)) . '.'
+ . $self->TicketObj->id . "-"
+ . $self->ScripObj->id . "-" # Scrip
+ . $self->ScripActionObj->{_Message_ID} . "@" # Email sent
+ . $RT::Organization
+ . ">" );
+ }
+ }
- $self->SetPrecedence();
+ $self->SetHeader( 'Precedence', "bulk" )
+ unless ( $self->TemplateObj->MIMEObj->head->get("Precedence") );
$self->SetHeader( 'X-RT-Loop-Prevention', $RT::rtname );
$self->SetHeader( 'RT-Ticket',
- $RT::rtname . " #" . $self->TicketObj->id() );
+ $RT::rtname . " #" . $self->TicketObj->id() );
$self->SetHeader( 'Managed-by',
- "RT $RT::VERSION (http://www.bestpractical.com/rt/)" );
+ "RT $RT::VERSION (http://www.bestpractical.com/rt/)" );
$self->SetHeader( 'RT-Originator',
- $self->TransactionObj->CreatorObj->EmailAddress );
- return ();
+ $self->TransactionObj->CreatorObj->EmailAddress );
}
-# {{{ sub SetReferences
+# }}}
+
-=head2 SetReferences
-
- # This routine will set the References: and In-Reply-To headers,
-# autopopulating it with all the correspondence on this ticket so
-# far. This should make RT responses threadable.
+# }}}
+
+# {{{ RemoveInappropriateRecipients
+
+=head2 RemoveInappropriateRecipients
+
+Remove addresses that are RT addresses or that are on this transaction's blacklist
=cut
-sub SetReferences {
+sub RemoveInappropriateRecipients {
my $self = shift;
- # TODO: this one is broken. What is this email really a reply to?
- # If it's a reply to an incoming message, we'll need to use the
- # actual message-id from the appropriate Attachment object. For
- # incoming mails, we would like to preserve the In-Reply-To and/or
- # References.
+ my @blacklist;
- $self->SetHeader( 'In-Reply-To',
- "<rt-" . $self->TicketObj->id() . "\@" . $RT::rtname . ">" );
+ my @types = qw/To Cc Bcc/;
- # TODO We should always add References headers for all message-ids
- # of previous messages related to this ticket.
-}
+ # Weed out any RT addresses. We really don't want to talk to ourselves!
+ foreach my $type (@types) {
+ @{ $self->{$type} } =
+ RT::EmailParser::CullRTAddresses( "", @{ $self->{$type} } );
+ }
-# }}}
+ # If there are no recipients, don't try to send the message.
+ # If the transaction has content and has the header RT-Squelch-Replies-To
-# {{{ sub SetMessageID
+ if ( $self->TransactionObj->Attachments->First() ) {
+ if (
+ $self->TransactionObj->Attachments->First->GetHeader(
+ 'RT-DetectedAutoGenerated')
+ )
+ {
-=head2 SetMessageID
+ # What do we want to do with this? It's probably (?) a bounce
+ # caused by one of the watcher addresses being broken.
+ # Default ("true") is to redistribute, for historical reasons.
-Without this one, threading won't work very nice in email agents.
-Anyway, I'm not really sure it's that healthy if we need to send
-several separate/different emails about the same transaction.
+ if ( !$RT::RedistributeAutoGeneratedMessages ) {
-=cut
+ # Don't send to any watchers.
+ @{ $self->{'To'} } = ();
+ @{ $self->{'Cc'} } = ();
+ @{ $self->{'Bcc'} } = ();
-sub SetMessageID {
- my $self = shift;
+ }
+ elsif ( $RT::RedistributeAutoGeneratedMessages eq 'privileged' ) {
- # TODO this one might be sort of broken. If we have several scrips +++
- # sending several emails to several different persons, we need to
- # pull out different message-ids. I'd suggest message ids like
- # "rt-ticket#-transaction#-scrip#-receipient#"
-
- $self->SetHeader( 'Message-ID',
- "<rt-"
- . $RT::VERSION ."-"
- . $self->TicketObj->id() . "-"
- . $self->TransactionObj->id() . "."
- . rand(20) . "\@"
- . $RT::Organization . ">" )
- unless $self->TemplateObj->MIMEObj->head->get('Message-ID');
-}
+ # Only send to "privileged" watchers.
+ #
-# }}}
+ foreach my $type (@types) {
-# }}}
+ foreach my $addr ( @{ $self->{$type} } ) {
+ my $user = RT::User->new($RT::SystemUser);
+ $user->LoadByEmail($addr);
+ @{ $self->{$type} } =
+ grep ( !/^\Q$addr\E$/, @{ $self->{$type} } )
+ if ( !$user->Privileged );
+
+ }
+ }
+
+ }
+
+ }
+
+ my $squelch =
+ $self->TransactionObj->Attachments->First->GetHeader(
+ 'RT-Squelch-Replies-To');
+
+ if ($squelch) {
+ @blacklist = split( /,/, $squelch );
+ }
+ }
+ # Let's grab the SquelchMailTo attribue and push those entries into the @blacklist
+ my @non_recipients = $self->TicketObj->SquelchMailTo;
+ foreach my $attribute (@non_recipients) {
+ push @blacklist, $attribute->Content;
+ }
+
+ # Cycle through the people we're sending to and pull out anyone on the
+ # system blacklist
+
+ foreach my $person_to_yank (@blacklist) {
+ $person_to_yank =~ s/\s//g;
+ foreach my $type (@types) {
+ @{ $self->{$type} } =
+ grep ( !/^\Q$person_to_yank\E$/, @{ $self->{$type} } );
+ }
+ }
+}
+
+# }}}
# {{{ sub SetReturnAddress
=head2 SetReturnAddress is_comment => BOOLEAN
@@ -409,8 +589,10 @@ Calculate and set From and Reply-To headers based on the is_comment flag.
sub SetReturnAddress {
my $self = shift;
- my %args = ( is_comment => 0,
- @_ );
+ my %args = (
+ is_comment => 0,
+ @_
+ );
# From and Reply-To
# $args{is_comment} should be set if the comment address is to be used.
@@ -426,21 +608,26 @@ sub SetReturnAddress {
}
unless ( $self->TemplateObj->MIMEObj->head->get('From') ) {
- if ($RT::UseFriendlyFromLine) {
- my $friendly_name = $self->TransactionObj->CreatorObj->RealName;
- if ( $friendly_name =~ /^"(.*)"$/ ) { # a quoted string
- $friendly_name = $1;
- }
-
- $friendly_name =~ s/"/\\"/g;
- $self->SetHeader( 'From',
- sprintf($RT::FriendlyFromLineFormat,
- $self->MIMEEncodeString( $friendly_name, $RT::EmailOutputEncoding ), $replyto),
- );
- }
- else {
- $self->SetHeader( 'From', $replyto );
- }
+ if ($RT::UseFriendlyFromLine) {
+ my $friendly_name = $self->TransactionObj->CreatorObj->RealName;
+ if ( $friendly_name =~ /^"(.*)"$/ ) { # a quoted string
+ $friendly_name = $1;
+ }
+
+ $friendly_name =~ s/"/\\"/g;
+ $self->SetHeader(
+ 'From',
+ sprintf(
+ $RT::FriendlyFromLineFormat,
+ $self->MIMEEncodeString( $friendly_name,
+ $RT::EmailOutputEncoding ),
+ $replyto
+ ),
+ );
+ }
+ else {
+ $self->SetHeader( 'From', $replyto );
+ }
}
unless ( $self->TemplateObj->MIMEObj->head->get('Reply-To') ) {
@@ -473,82 +660,6 @@ sub SetHeader {
# }}}
-# {{{ sub SetRecipients
-
-=head2 SetRecipients
-
-Dummy method to be overriden by subclasses which want to set the recipients.
-
-=cut
-
-sub SetRecipients {
- my $self = shift;
- return ();
-}
-
-# }}}
-
-# {{{ sub SetTo
-
-=head2 SetTo
-
-Takes a string that is the addresses you want to send mail to
-
-=cut
-
-sub SetTo {
- my $self = shift;
- my $addresses = shift;
- return $self->SetHeader( 'To', $addresses );
-}
-
-# }}}
-
-# {{{ sub SetCc
-
-=head2 SetCc
-
-Takes a string that is the addresses you want to Cc
-
-=cut
-
-sub SetCc {
- my $self = shift;
- my $addresses = shift;
-
- return $self->SetHeader( 'Cc', $addresses );
-}
-
-# }}}
-
-# {{{ sub SetBcc
-
-=head2 SetBcc
-
-Takes a string that is the addresses you want to Bcc
-
-=cut
-
-sub SetBcc {
- my $self = shift;
- my $addresses = shift;
-
- return $self->SetHeader( 'Bcc', $addresses );
-}
-
-# }}}
-
-# {{{ sub SetPrecedence
-
-sub SetPrecedence {
- my $self = shift;
-
- unless ( $self->TemplateObj->MIMEObj->head->get("Precedence") ) {
- $self->SetHeader( 'Precedence', "bulk" );
- }
-}
-
-# }}}
# {{{ sub SetSubject
@@ -564,36 +675,33 @@ sub SetSubject {
my $self = shift;
my $subject;
- unless ( $self->TemplateObj->MIMEObj->head->get('Subject') ) {
- my $message = $self->TransactionObj->Attachments;
- my $ticket = $self->TicketObj->Id;
-
- if ( $self->{'Subject'} ) {
- $subject = $self->{'Subject'};
- }
- elsif ( ( $message->First() )
- && ( $message->First->Headers ) ) {
- my $header = $message->First->Headers();
- $header =~ s/\n\s+/ /g;
- if ( $header =~ /^Subject: (.*?)$/m ) {
- $subject = $1;
- }
- else {
- $subject = $self->TicketObj->Subject();
- }
-
+ my $message = $self->TransactionObj->Attachments;
+ if ( $self->TemplateObj->MIMEObj->head->get('Subject') ) {
+ return ();
+ }
+ if ( $self->{'Subject'} ) {
+ $subject = $self->{'Subject'};
+ }
+ elsif ( ( $message->First() ) && ( $message->First->Headers ) ) {
+ my $header = $message->First->Headers();
+ $header =~ s/\n\s+/ /g;
+ if ( $header =~ /^Subject: (.*?)$/m ) {
+ $subject = $1;
}
else {
$subject = $self->TicketObj->Subject();
}
- $subject =~ s/(\r\n|\n|\s)/ /gi;
+ }
+ else {
+ $subject = $self->TicketObj->Subject();
+ }
+
+ $subject =~ s/(\r\n|\n|\s)/ /gi;
- chomp $subject;
- $self->SetHeader( 'Subject', $subject );
+ chomp $subject;
+ $self->SetHeader( 'Subject', $subject );
- }
- return ($subject);
}
# }}}
@@ -619,9 +727,94 @@ sub SetSubjectToken {
# }}}
+=head2 SetReferencesHeaders
+
+Set References and In-Reply-To headers for this message.
+
+=cut
+
+sub SetReferencesHeaders {
+
+ my $self = shift;
+ my ( @in_reply_to, @references, @msgid );
+
+ my $attachments = $self->TransactionObj->Message;
+
+ if ( my $top = $attachments->First() ) {
+ @in_reply_to = split(/\s+/m, $top->GetHeader('In-Reply-To') || '');
+ @references = split(/\s+/m, $top->GetHeader('References') || '' );
+ @msgid = split(/\s+/m, $top->GetHeader('Message-ID') || '');
+ }
+ else {
+ return (undef);
+ }
+
+ # There are two main cases -- this transaction was created with
+ # the RT Web UI, and hence we want to *not* append its Message-ID
+ # to the References and In-Reply-To. OR it came from an outside
+ # source, and we should treat it as per the RFC
+ if ( "@msgid" =~ /<(rt-.*?-\d+-\d+)\.(\d+-0-0)\@$RT::Organization>/) {
+
+ # Make all references which are internal be to version which we
+ # have sent out
+ for (@references, @in_reply_to) {
+ s/<(rt-.*?-\d+-\d+)\.(\d+-0-0)\@$RT::Organization>$/
+ "<$1." . $self->TicketObj->id .
+ "-" . $self->ScripObj->id .
+ "-" . $self->ScripActionObj->{_Message_ID} .
+ "@" . $RT::Organization . ">"/eg
+ }
+
+ # In reply to whatever the internal message was in reply to
+ $self->SetHeader( 'In-Reply-To', join( " ", ( @in_reply_to )));
+
+ # Default the references to whatever we're in reply to
+ @references = @in_reply_to unless @references;
+
+ # References are unchanged from internal
+ } else {
+ # In reply to that message
+ $self->SetHeader( 'In-Reply-To', join( " ", ( @msgid )));
+
+ # Default the references to whatever we're in reply to
+ @references = @in_reply_to unless @references;
+
+ # Push that message onto the end of the references
+ push @references, @msgid;
+ }
+
+ # Push pseudo-ref to the front
+ my $pseudo_ref = $self->PseudoReference;
+ @references = ($pseudo_ref, grep { $_ ne $pseudo_ref } @references);
+
+ # If there are more than 10 references headers, remove all but the
+ # first four and the last six (Gotta keep this from growing
+ # forever)
+ splice(@references, 4, -6) if ($#references >= 10);
+
+ # Add on the references
+ $self->SetHeader( 'References', join( " ", @references) );
+ $self->TemplateObj->MIMEObj->head->fold_length( 'References', 80 );
+
+}
+
# }}}
-# {{{
+=head2 PseudoReference
+
+Returns a fake Message-ID: header for the ticket to allow a base level of threading
+
+=cut
+
+sub PseudoReference {
+
+ my $self = shift;
+ my $pseudo_ref = '<RT-Ticket-'.$self->TicketObj->id .'@'.$RT::Organization .'>';
+ return $pseudo_ref;
+}
+
+
+# {{{ SetHeadingAsEncoding
=head2 SetHeaderAsEncoding($field_name, $charset_encoding)
@@ -652,7 +845,7 @@ sub SetHeaderAsEncoding {
}
# }}}
-# {{{ MIMENcodeString
+# {{{ MIMEEncodeString
=head2 MIMEEncodeString STRING ENCODING
@@ -663,15 +856,41 @@ Takes a string and a possible encoding and returns the string wrapped in MIME go
sub MIMEEncodeString {
my $self = shift;
my $value = shift;
- my $enc = shift;
+ # using RFC2047 notation, sec 2.
+ # encoded-word = "=?" charset "?" encoding "?" encoded-text "?="
+ my $charset = shift;
+ my $encoding = 'B';
+ # An 'encoded-word' may not be more than 75 characters long
+ #
+ # MIME encoding increases 4/3*(number of bytes), and always in multiples
+ # of 4. Thus we have to find the best available value of bytes available
+ # for each chunk.
+ #
+ # First we get the integer max which max*4/3 would fit on space.
+ # Then we find the greater multiple of 3 lower or equal than $max.
+ my $max = int(((75-length('=?'.$charset.'?'.$encoding.'?'.'?='))*3)/4);
+ $max = int($max/3)*3;
chomp $value;
return ($value) unless $value =~ /[^\x20-\x7e]/;
$value =~ s/\s*$//;
Encode::_utf8_off($value);
- my $res = Encode::from_to( $value, "utf-8", $enc );
- $value = encode_mimeword( $value, 'B', $enc );
+ my $res = Encode::from_to( $value, "utf-8", $charset );
+
+ if ($max > 0) {
+ # copy value and split in chuncks
+ my $str=$value;
+ my @chunks = unpack("a$max" x int(length($str)/$max
+ + ((length($str) % $max) ? 1:0)), $str);
+ # encode an join chuncks
+ $value = join " ",
+ map encode_mimeword( $_, $encoding, $charset ), @chunks ;
+ return($value);
+ } else {
+ # gives an error...
+ $RT::Logger->crit("Can't encode! Charset or encoding too big.\n");
+ }
}
# }}}
generated by cgit v1.2.1 (git 2.18.0) at 2025-06-14 22:50:59 +0000