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-# BEGIN LICENSE BLOCK
-#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
-# (Except where explictly superceded by other copyright notices)
-#
-# This work is made available to you under the terms of Version 2 of
-# the GNU General Public License. A copy of that license should have
-# been provided with this software, but in any event can be snarfed
-# from www.gnu.org.
-#
-# This work is distributed in the hope that it will be useful, but
-# WITHOUT ANY WARRANTY; without even the implied warranty of
-# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
-# General Public License for more details.
-#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
-#
-#
-# END LICENSE BLOCK
-# Portions Copyright 2000 Tobias Brox <tobix@cpan.org>
-
-package RT::Action::SendEmail;
-require RT::Action::Generic;
-
-use strict;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::Generic);
-
-use MIME::Words qw(encode_mimeword);
-
-use RT::EmailParser;
-
-=head1 NAME
-
-RT::Action::SendEmail - An Action which users can use to send mail
-or can subclassed for more specialized mail sending behavior.
-RT::Action::AutoReply is a good example subclass.
-
-=head1 SYNOPSIS
-
- require RT::Action::SendEmail;
- @ISA = qw(RT::Action::SendEmail);
-
-
-=head1 DESCRIPTION
-
-Basically, you create another module RT::Action::YourAction which ISA
-RT::Action::SendEmail.
-
-If you want to set the recipients of the mail to something other than
-the addresses mentioned in the To, Cc, Bcc and headers in
-the template, you should subclass RT::Action::SendEmail and override
-either the SetRecipients method or the SetTo, SetCc, etc methods (see
-the comments for the SetRecipients sub).
-
-
-=begin testing
-
-ok (require RT::Action::SendEmail);
-
-=end testing
-
-
-=head1 AUTHOR
-
-Jesse Vincent <jesse@bestpractical.com> and Tobias Brox <tobix@cpan.org>
-
-=head1 SEE ALSO
-
-perl(1).
-
-=cut
-
-# {{{ Scrip methods (_Init, Commit, Prepare, IsApplicable)
-
-# {{{ sub _Init
-# We use _Init from RT::Action
-# }}}
-
-# {{{ sub Commit
-#Do what we need to do and send it out.
-sub Commit {
- my $self = shift;
-
- my $MIMEObj = $self->TemplateObj->MIMEObj;
- my $msgid = $MIMEObj->head->get('Message-Id');
- chomp $msgid;
- $RT::Logger->info($msgid." #".$self->TicketObj->id."/".$self->TransactionObj->id." - Scrip ". $self->ScripObj->id ." ".$self->ScripObj->Description);
- #send the email
-
- # Weed out any RT addresses. We really don't want to talk to ourselves!
- @{$self->{'To'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'To'}});
- @{$self->{'Cc'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'Cc'}});
- @{$self->{'Bcc'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'Bcc'}});
- # If there are no recipients, don't try to send the message.
- # If the transaction has content and has the header RT-Squelch-Replies-To
-
- if ( defined $self->TransactionObj->Attachments->First() ) {
-
- my $squelch = $self->TransactionObj->Attachments->First->GetHeader( 'RT-Squelch-Replies-To');
-
- if ($squelch) {
- my @blacklist = split ( /,/, $squelch );
-
- # Cycle through the people we're sending to and pull out anyone on the
- # system blacklist
-
- foreach my $person_to_yank (@blacklist) {
- $person_to_yank =~ s/\s//g;
- @{ $self->{'To'} } =
- grep ( !/^$person_to_yank$/, @{ $self->{'To'} } );
- @{ $self->{'Cc'} } =
- grep ( !/^$person_to_yank$/, @{ $self->{'Cc'} } );
- @{ $self->{'Bcc'} } =
- grep ( !/^$person_to_yank$/, @{ $self->{'Bcc'} } );
- }
- }
- }
-
- # Go add all the Tos, Ccs and Bccs that we need to to the message to
- # make it happy, but only if we actually have values in those arrays.
-
- $self->SetHeader( 'To', join ( ',', @{ $self->{'To'} } ) )
- if ( $self->{'To'} && @{ $self->{'To'} } );
- $self->SetHeader( 'Cc', join ( ',', @{ $self->{'Cc'} } ) )
- if ( $self->{'Cc'} && @{ $self->{'Cc'} } );
- $self->SetHeader( 'Bcc', join ( ',', @{ $self->{'Bcc'} } ) )
- if ( $self->{'Cc'} && @{ $self->{'Bcc'} } );
-
-
- $self->SetHeader('MIME-Version', '1.0');
-
- # try to convert message body from utf-8 to $RT::EmailOutputEncoding
- $self->SetHeader( 'Content-Type', 'text/plain; charset="utf-8"' );
-
- RT::I18N::SetMIMEEntityToEncoding( $MIMEObj, $RT::EmailOutputEncoding, 'mime_words_ok' );
- $self->SetHeader( 'Content-Type', 'text/plain; charset="' . $RT::EmailOutputEncoding . '"' );
-
-
- # Build up a MIME::Entity that looks like the original message.
-
- my $do_attach = $self->TemplateObj->MIMEObj->head->get('RT-Attach-Message');
-
- if ($do_attach) {
- $self->TemplateObj->MIMEObj->head->delete('RT-Attach-Message');
-
- my $attachments = RT::Attachments->new($RT::SystemUser);
- $attachments->Limit( FIELD => 'TransactionId',
- VALUE => $self->TransactionObj->Id );
- $attachments->OrderBy('id');
-
- my $transaction_content_obj = $self->TransactionObj->ContentObj;
-
- # attach any of this transaction's attachments
- while ( my $attach = $attachments->Next ) {
-
- # Don't attach anything blank
- next unless ( $attach->ContentLength );
-
- # We want to make sure that we don't include the attachment that's being sued as the "Content" of this message"
- next
- if ( $transaction_content_obj
- && $transaction_content_obj->Id == $attach->Id
- && $transaction_content_obj->ContentType =~ qr{text/plain}i
- );
- $MIMEObj->make_multipart('mixed');
- $MIMEObj->attach( Type => $attach->ContentType,
- Charset => $attach->OriginalEncoding,
- Data => $attach->OriginalContent,
- Filename => $self->MIMEEncodeString( $attach->Filename, $RT::EmailOutputEncoding ),
- Encoding => '-SUGGEST');
- }
-
- }
-
-
- my $retval = $self->SendMessage($MIMEObj);
-
-
- return ($retval);
-}
-
-# }}}
-
-# {{{ sub Prepare
-
-sub Prepare {
- my $self = shift;
-
- # This actually populates the MIME::Entity fields in the Template Object
-
- unless ( $self->TemplateObj ) {
- $RT::Logger->warning("No template object handed to $self\n");
- }
-
- unless ( $self->TransactionObj ) {
- $RT::Logger->warning("No transaction object handed to $self\n");
-
- }
-
- unless ( $self->TicketObj ) {
- $RT::Logger->warning("No ticket object handed to $self\n");
-
- }
-
- my ( $result, $message ) = $self->TemplateObj->Parse(
- Argument => $self->Argument,
- TicketObj => $self->TicketObj,
- TransactionObj => $self->TransactionObj
- );
- if ($result) {
-
- # Header
- $self->SetSubject();
- $self->SetSubjectToken();
- $self->SetRecipients();
- $self->SetReturnAddress();
- $self->SetRTSpecialHeaders();
- if ($RT::EmailOutputEncoding) {
-
- # l10n related header
- $self->SetHeaderAsEncoding( 'Subject', $RT::EmailOutputEncoding );
- }
- }
-
- return $result;
-
-}
-
-# }}}
-
-# }}}
-
-# {{{ SendMessage
-=head2 SendMessage MIMEObj
-
-sends the message using RT's preferred API.
-TODO: Break this out to a seperate module
-
-=cut
-
-sub SendMessage {
- my $self = shift;
- my $MIMEObj = shift;
-
- my $msgid = $MIMEObj->head->get('Message-Id');
-
-
- #If we don't have any recipients to send to, don't send a message;
- unless ( $MIMEObj->head->get('To')
- || $MIMEObj->head->get('Cc')
- || $MIMEObj->head->get('Bcc') ) {
- $RT::Logger->info($msgid. " No recipients found. Not sending.\n");
- return (1);
- }
-
- # PseudoTo (fake to headers) shouldn't get matched for message recipients.
- # If we don't have any 'To' header, drop in the pseudo-to header.
-
- $self->SetHeader( 'To', join ( ',', @{ $self->{'PseudoTo'} } ) )
- if ( $self->{'PseudoTo'} && ( @{ $self->{'PseudoTo'} } )
- and ( !$MIMEObj->head->get('To') ) );
- if ( $RT::MailCommand eq 'sendmailpipe' ) {
- eval {
- open( MAIL, "|$RT::SendmailPath $RT::SendmailArguments" );
- print MAIL $MIMEObj->as_string;
- close(MAIL);
- };
- if ($@) {
- $RT::Logger->crit($msgid. "Could not send mail. -".$@ );
- }
- }
- else {
- my @mailer_args = ($RT::MailCommand);
- local $ENV{MAILADDRESS};
-
- if ( $RT::MailCommand eq 'sendmail' ) {
- push @mailer_args, $RT::SendmailArguments;
- }
- elsif ( $RT::MailCommand eq 'smtp' ) {
- $ENV{MAILADDRESS} = $RT::SMTPFrom || $MIMEObj->head->get('From');
- push @mailer_args, (Server => $RT::SMTPServer);
- push @mailer_args, (Debug => $RT::SMTPDebug);
- }
- else {
- push @mailer_args, $RT::MailParams;
- }
-
- unless ( $MIMEObj->send( @mailer_args ) ) {
- $RT::Logger->crit($msgid. "Could not send mail." );
- return (0);
- }
- }
-
-
- my $success = ($msgid. " sent To: ".$MIMEObj->head->get('To') . " Cc: ".$MIMEObj->head->get('Cc') . " Bcc: ".$MIMEObj->head->get('Bcc'));
- $success =~ s/\n//gi;
- $RT::Logger->info($success);
-
- return (1);
-}
-
-# }}}
-
-# {{{ Deal with message headers (Set* subs, designed for easy overriding)
-
-# {{{ sub SetRTSpecialHeaders
-
-=head2 SetRTSpecialHeaders
-
-This routine adds all the random headers that RT wants in a mail message
-that don't matter much to anybody else.
-
-=cut
-
-sub SetRTSpecialHeaders {
- my $self = shift;
-
- $self->SetReferences();
-
- $self->SetMessageID();
-
- $self->SetPrecedence();
-
- $self->SetHeader( 'X-RT-Loop-Prevention', $RT::rtname );
- $self->SetHeader( 'RT-Ticket',
- $RT::rtname . " #" . $self->TicketObj->id() );
- $self->SetHeader( 'Managed-by',
- "RT $RT::VERSION (http://www.bestpractical.com/rt/)" );
-
- $self->SetHeader( 'RT-Originator',
- $self->TransactionObj->CreatorObj->EmailAddress );
- return ();
-
-}
-
-# {{{ sub SetReferences
-
-=head2 SetReferences
-
- # This routine will set the References: and In-Reply-To headers,
-# autopopulating it with all the correspondence on this ticket so
-# far. This should make RT responses threadable.
-
-=cut
-
-sub SetReferences {
- my $self = shift;
-
- # TODO: this one is broken. What is this email really a reply to?
- # If it's a reply to an incoming message, we'll need to use the
- # actual message-id from the appropriate Attachment object. For
- # incoming mails, we would like to preserve the In-Reply-To and/or
- # References.
-
- $self->SetHeader( 'In-Reply-To',
- "<rt-" . $self->TicketObj->id() . "\@" . $RT::rtname . ">" );
-
- # TODO We should always add References headers for all message-ids
- # of previous messages related to this ticket.
-}
-
-# }}}
-
-# {{{ sub SetMessageID
-
-=head2 SetMessageID
-
-Without this one, threading won't work very nice in email agents.
-Anyway, I'm not really sure it's that healthy if we need to send
-several separate/different emails about the same transaction.
-
-=cut
-
-sub SetMessageID {
- my $self = shift;
-
- # TODO this one might be sort of broken. If we have several scrips +++
- # sending several emails to several different persons, we need to
- # pull out different message-ids. I'd suggest message ids like
- # "rt-ticket#-transaction#-scrip#-receipient#"
-
- $self->SetHeader( 'Message-ID',
- "<rt-"
- . $RT::VERSION ."-"
- . $self->TicketObj->id() . "-"
- . $self->TransactionObj->id() . "."
- . rand(20) . "\@"
- . $RT::Organization . ">" )
- unless $self->TemplateObj->MIMEObj->head->get('Message-ID');
-}
-
-# }}}
-
-# }}}
-
-# {{{ sub SetReturnAddress
-
-=head2 SetReturnAddress is_comment => BOOLEAN
-
-Calculate and set From and Reply-To headers based on the is_comment flag.
-
-=cut
-
-sub SetReturnAddress {
-
- my $self = shift;
- my %args = ( is_comment => 0,
- @_ );
-
- # From and Reply-To
- # $args{is_comment} should be set if the comment address is to be used.
- my $replyto;
-
- if ( $args{'is_comment'} ) {
- $replyto = $self->TicketObj->QueueObj->CommentAddress
- || $RT::CommentAddress;
- }
- else {
- $replyto = $self->TicketObj->QueueObj->CorrespondAddress
- || $RT::CorrespondAddress;
- }
-
- unless ( $self->TemplateObj->MIMEObj->head->get('From') ) {
- if ($RT::UseFriendlyFromLine) {
- my $friendly_name = $self->TransactionObj->CreatorObj->RealName;
- if ( $friendly_name =~ /^"(.*)"$/ ) { # a quoted string
- $friendly_name = $1;
- }
-
- $friendly_name =~ s/"/\\"/g;
- $self->SetHeader( 'From',
- sprintf($RT::FriendlyFromLineFormat,
- $self->MIMEEncodeString( $friendly_name, $RT::EmailOutputEncoding ), $replyto),
- );
- }
- else {
- $self->SetHeader( 'From', $replyto );
- }
- }
-
- unless ( $self->TemplateObj->MIMEObj->head->get('Reply-To') ) {
- $self->SetHeader( 'Reply-To', "$replyto" );
- }
-
-}
-
-# }}}
-
-# {{{ sub SetHeader
-
-=head2 SetHeader FIELD, VALUE
-
-Set the FIELD of the current MIME object into VALUE.
-
-=cut
-
-sub SetHeader {
- my $self = shift;
- my $field = shift;
- my $val = shift;
-
- chomp $val;
- chomp $field;
- $self->TemplateObj->MIMEObj->head->fold_length( $field, 10000 );
- $self->TemplateObj->MIMEObj->head->replace( $field, $val );
- return $self->TemplateObj->MIMEObj->head->get($field);
-}
-
-# }}}
-
-# {{{ sub SetRecipients
-
-=head2 SetRecipients
-
-Dummy method to be overriden by subclasses which want to set the recipients.
-
-=cut
-
-sub SetRecipients {
- my $self = shift;
- return ();
-}
-
-# }}}
-
-# {{{ sub SetTo
-
-=head2 SetTo
-
-Takes a string that is the addresses you want to send mail to
-
-=cut
-
-sub SetTo {
- my $self = shift;
- my $addresses = shift;
- return $self->SetHeader( 'To', $addresses );
-}
-
-# }}}
-
-# {{{ sub SetCc
-
-=head2 SetCc
-
-Takes a string that is the addresses you want to Cc
-
-=cut
-
-sub SetCc {
- my $self = shift;
- my $addresses = shift;
-
- return $self->SetHeader( 'Cc', $addresses );
-}
-
-# }}}
-
-# {{{ sub SetBcc
-
-=head2 SetBcc
-
-Takes a string that is the addresses you want to Bcc
-
-=cut
-
-sub SetBcc {
- my $self = shift;
- my $addresses = shift;
-
- return $self->SetHeader( 'Bcc', $addresses );
-}
-
-# }}}
-
-# {{{ sub SetPrecedence
-
-sub SetPrecedence {
- my $self = shift;
-
- unless ( $self->TemplateObj->MIMEObj->head->get("Precedence") ) {
- $self->SetHeader( 'Precedence', "bulk" );
- }
-}
-
-# }}}
-
-# {{{ sub SetSubject
-
-=head2 SetSubject
-
-This routine sets the subject. it does not add the rt tag. that gets done elsewhere
-If $self->{'Subject'} is already defined, it uses that. otherwise, it tries to get
-the transaction's subject.
-
-=cut
-
-sub SetSubject {
- my $self = shift;
- my $subject;
-
- unless ( $self->TemplateObj->MIMEObj->head->get('Subject') ) {
- my $message = $self->TransactionObj->Attachments;
- my $ticket = $self->TicketObj->Id;
-
- if ( $self->{'Subject'} ) {
- $subject = $self->{'Subject'};
- }
- elsif ( ( $message->First() )
- && ( $message->First->Headers ) ) {
- my $header = $message->First->Headers();
- $header =~ s/\n\s+/ /g;
- if ( $header =~ /^Subject: (.*?)$/m ) {
- $subject = $1;
- }
- else {
- $subject = $self->TicketObj->Subject();
- }
-
- }
- else {
- $subject = $self->TicketObj->Subject();
- }
-
- $subject =~ s/(\r\n|\n|\s)/ /gi;
-
- chomp $subject;
- $self->SetHeader( 'Subject', $subject );
-
- }
- return ($subject);
-}
-
-# }}}
-
-# {{{ sub SetSubjectToken
-
-=head2 SetSubjectToken
-
-This routine fixes the RT tag in the subject. It's unlikely that you want to overwrite this.
-
-=cut
-
-sub SetSubjectToken {
- my $self = shift;
- my $tag = "[$RT::rtname #" . $self->TicketObj->id . "]";
- my $sub = $self->TemplateObj->MIMEObj->head->get('Subject');
- unless ( $sub =~ /\Q$tag\E/ ) {
- $sub =~ s/(\r\n|\n|\s)/ /gi;
- chomp $sub;
- $self->TemplateObj->MIMEObj->head->replace( 'Subject', "$tag $sub" );
- }
-}
-
-# }}}
-
-# }}}
-
-# {{{
-
-=head2 SetHeaderAsEncoding($field_name, $charset_encoding)
-
-This routine converts the field into specified charset encoding.
-
-=cut
-
-sub SetHeaderAsEncoding {
- my $self = shift;
- my ( $field, $enc ) = ( shift, shift );
-
- if ($field eq 'From' and $RT::SMTPFrom) {
- $self->TemplateObj->MIMEObj->head->replace( $field, $RT::SMTPFrom );
- return;
- }
-
- my $value = $self->TemplateObj->MIMEObj->head->get($field);
-
- # don't bother if it's us-ascii
-
- # See RT::I18N, 'NOTES: Why Encode::_utf8_off before Encode::from_to'
-
- $value = $self->MIMEEncodeString($value, $enc);
-
- $self->TemplateObj->MIMEObj->head->replace( $field, $value );
-
-
-}
-# }}}
-
-# {{{ MIMENcodeString
-
-=head2 MIMEEncodeString STRING ENCODING
-
-Takes a string and a possible encoding and returns the string wrapped in MIME goo.
-
-=cut
-
-sub MIMEEncodeString {
- my $self = shift;
- my $value = shift;
- my $enc = shift;
-
- chomp $value;
- return ($value) unless $value =~ /[^\x20-\x7e]/;
-
- $value =~ s/\s*$//;
- Encode::_utf8_off($value);
- my $res = Encode::from_to( $value, "utf-8", $enc );
- $value = encode_mimeword( $value, 'B', $enc );
-}
-
-# }}}
-
-eval "require RT::Action::SendEmail_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/SendEmail_Vendor.pm});
-eval "require RT::Action::SendEmail_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/SendEmail_Local.pm});
-
-1;
-
generated by cgit v1.1 at 2024-05-23 15:24:21 +0000