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Diffstat (limited to 'rt/lib/RT/Action/EscalatePriority.pm')
| -rw-r--r-- | rt/lib/RT/Action/EscalatePriority.pm | 166 |
1 files changed, 0 insertions, 166 deletions
diff --git a/rt/lib/RT/Action/EscalatePriority.pm b/rt/lib/RT/Action/EscalatePriority.pm deleted file mode 100644 index c549921..0000000 --- a/rt/lib/RT/Action/EscalatePriority.pm +++ /dev/null @@ -1,166 +0,0 @@ -# BEGIN BPS TAGGED BLOCK {{{ -# -# COPYRIGHT: -# -# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC -# <jesse@bestpractical.com> -# -# (Except where explicitly superseded by other copyright notices) -# -# -# LICENSE: -# -# This work is made available to you under the terms of Version 2 of -# the GNU General Public License. A copy of that license should have -# been provided with this software, but in any event can be snarfed -# from www.gnu.org. -# -# This work is distributed in the hope that it will be useful, but -# WITHOUT ANY WARRANTY; without even the implied warranty of -# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU -# General Public License for more details. -# -# You should have received a copy of the GNU General Public License -# along with this program; if not, write to the Free Software -# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. -# -# -# CONTRIBUTION SUBMISSION POLICY: -# -# (The following paragraph is not intended to limit the rights granted -# to you to modify and distribute this software under the terms of -# the GNU General Public License and is only of importance to you if -# you choose to contribute your changes and enhancements to the -# community by submitting them to Best Practical Solutions, LLC.) -# -# By intentionally submitting any modifications, corrections or -# derivatives to this work, or any other work intended for use with -# Request Tracker, to Best Practical Solutions, LLC, you confirm that -# you are the copyright holder for those contributions and you grant -# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, -# royalty-free, perpetual, license to use, copy, create derivative -# works based on those contributions, and sublicense and distribute -# those contributions and any derivatives thereof. -# -# END BPS TAGGED BLOCK }}} - -=head1 NAME - - RT::Action::EscalatePriority - -=head1 DESCRIPTION - -EscalatePriority is a ScripAction which is NOT intended to be called -per transaction. It's intended to be called by an RT escalation tool. -One such tool is called rt-crontool and is located in $RTHOME/bin (see -C<rt-crontool -h> for more details) - -EsclatePriority uses the following formula to change a ticket's priority: - - Priority = Priority + (( FinalPriority - Priority ) / ( DueDate-Today)) - -Unless the duedate is past, in which case priority gets bumped straight -to final priority. - -In this way, priority is either increased or decreased toward the final priority -as the ticket heads toward its due date. - - -=cut - - -package RT::Action::EscalatePriority; -require RT::Action::Generic; - -use strict; -use vars qw/@ISA/; -@ISA=qw(RT::Action::Generic); - -#Do what we need to do and send it out. - -#What does this type of Action does - -# {{{ sub Describe -sub Describe { - my $self = shift; - return (ref $self . " will move a ticket's priority toward its final priority."); -} -# }}} - - -# {{{ sub Prepare -sub Prepare { - my $self = shift; - - if ($self->TicketObj->Priority() == $self->TicketObj->FinalPriority()) { - # no update necessary. - return 0; - } - - #compute the number of days until the ticket is due - my $due = $self->TicketObj->DueObj(); - - - # If we don't have a due date, adjust the priority by one - # until we hit the final priority - if ($due->Unix() < 1) { - if ( $self->TicketObj->Priority > $self->TicketObj->FinalPriority ){ - $self->{'prio'} = ($self->TicketObj->Priority - 1); - return 1; - } - elsif ( $self->TicketObj->Priority < $self->TicketObj->FinalPriority ){ - $self->{'prio'} = ($self->TicketObj->Priority + 1); - return 1; - } - # otherwise the priority is at the final priority. we don't need to - # Continue - else { - return 0; - } - } - - # we've got a due date. now there are other things we should do - else { - my $diff_in_seconds = $due->Diff(time()); - my $diff_in_days = int( $diff_in_seconds / 86400); - - #if we haven't hit the due date yet - if ($diff_in_days > 0 ) { - - # compute the difference between the current priority and the - # final priority - - my $prio_delta = - $self->TicketObj->FinalPriority() - $self->TicketObj->Priority; - - my $inc_priority_by = int( $prio_delta / $diff_in_days ); - - #set the ticket's priority to that amount - $self->{'prio'} = $self->TicketObj->Priority + $inc_priority_by; - - } - #if $days is less than 1, set priority to final_priority - else { - $self->{'prio'} = $self->TicketObj->FinalPriority(); - } - - } - return 1; -} -# }}} - -sub Commit { - my $self = shift; - my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'}); - - unless ($val) { - $RT::Logger->debug($self . " $msg\n"); - } -} - -eval "require RT::Action::EscalatePriority_Vendor"; -die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/EscalatePriority_Vendor.pm}); -eval "require RT::Action::EscalatePriority_Local"; -die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/EscalatePriority_Local.pm}); - -1; |