summaryrefslogtreecommitdiff
path: root/rt/lib/RT/Action/CreateTickets.pm
diff options
context:
space:
mode:
Diffstat (limited to 'rt/lib/RT/Action/CreateTickets.pm')
-rw-r--r--rt/lib/RT/Action/CreateTickets.pm1256
1 files changed, 1014 insertions, 242 deletions
diff --git a/rt/lib/RT/Action/CreateTickets.pm b/rt/lib/RT/Action/CreateTickets.pm
index e1c6f4a9b..68f402e4e 100644
--- a/rt/lib/RT/Action/CreateTickets.pm
+++ b/rt/lib/RT/Action/CreateTickets.pm
@@ -1,8 +1,14 @@
-# BEGIN LICENSE BLOCK
+# {{{ BEGIN BPS TAGGED BLOCK
#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC
+# <jesse@bestpractical.com>
#
-# (Except where explictly superceded by other copyright notices)
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
@@ -14,17 +20,34 @@
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+#
#
+# CONTRIBUTION SUBMISSION POLICY:
#
-# END LICENSE BLOCK
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+#
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# }}} END BPS TAGGED BLOCK
package RT::Action::CreateTickets;
require RT::Action::Generic;
use strict;
+use warnings;
use vars qw/@ISA/;
@ISA = qw(RT::Action::Generic);
@@ -39,7 +62,7 @@ Create one or more tickets according to an externally supplied template.
=head1 SYNOPSIS
- ===Create-Ticket: codereview
+ ===Create-Ticket codereview
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Content: Someone has created a ticket. you should review and approve it,
@@ -220,27 +243,11 @@ ok ($approvalsq->Id, "Created Approvals test queue");
my $approvals =
'===Create-Ticket: approval
-{ my $name = "HR";
- my $groups = RT::Groups->new($RT::SystemUser);
- $groups->LimitToUserDefinedGroups();
- $groups->Limit(FIELD => "Name", OPERATOR => "=", VALUE => "$name");
- $groups->WithMember($Transaction->CreatorObj->Id);
-
- my $groupid = $groups->First->Id;
-
- my $adminccs = RT::Users->new($RT::SystemUser);
- $adminccs->WhoHaveRight(Right => "AdminGroup", IncludeSystemRights => undef, IncludeSuperusers => 0, IncludeSubgroupMembers => 0, Object => $groups->First);
-
- my @admins;
- while (my $admin = $adminccs->Next) {
- push (@admins, $admin->EmailAddress);
- }
-}
Queue: Approvals
Type: Approval
AdminCc: {join ("\nAdminCc: ",@admins) }
-Depended-On-By: TOP
-Refers-To: TOP
+Depended-On-By: {$Tickets{"TOP"}->Id}
+Refers-To: TOP
Subject: Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}
Due: {time + 86400}
Content-Type: text/plain
@@ -250,11 +257,11 @@ Blah
ENDOFCONTENT
===Create-Ticket: two
Subject: Manager approval.
-Depends-On: {$Tickets{"approval"}->Id}
+Depended-On-By: approval
Queue: Approvals
Content-Type: text/plain
Content:
-Your minion approved this ticket. you ok with that?
+Your minion approved ticket {$Tickets{"TOP"}->Id}. you ok with that?
ENDOFCONTENT
';
@@ -281,10 +288,173 @@ ok ($scrip->ConditionObj->Id, "Created the scrip condition");
ok ($scrip->ActionObj->Id, "Created the scrip action");
my $t = RT::Ticket->new($RT::SystemUser);
-$t->Create(Subject => "Sample workflow test",
+my($tid, $ttrans, $tmsg) = $t->Create(Subject => "Sample workflow test",
Owner => "root",
Queue => $q->Id);
+ok ($tid,$tmsg);
+
+my $deps = $t->DependsOn;
+is ($deps->Count, 1, "The ticket we created depends on one other ticket");
+my $dependson= $deps->First->TargetObj;
+ok ($dependson->Id, "It depends on a real ticket");
+unlike ($dependson->Subject, qr/{/, "The subject doesn't have braces in it. that means we're interpreting expressions");
+is ($t->ReferredToBy->Count,1, "It's only referred to by one other ticket");
+is ($t->ReferredToBy->First->BaseObj->Id,$t->DependsOn->First->TargetObj->Id, "The same ticket that depends on it refers to it.");
+use RT::Action::CreateTickets;
+my $action = RT::Action::CreateTickets->new( CurrentUser => $RT::SystemUser);;
+
+# comma-delimited templates
+my $commas = <<"EOF";
+id,Queue,Subject,Owner,Content
+ticket1,General,"foo, bar",root,blah
+ticket2,General,foo bar,root,blah
+ticket3,General,foo' bar,root,blah'boo
+ticket4,General,foo' bar,,blah'boo
+EOF
+
+
+# Comma delimited templates with missing data
+my $sparse_commas = <<"EOF";
+id,Queue,Subject,Owner,Requestor
+ticket14,General,,,bobby
+ticket15,General,,,tommy
+ticket16,General,,suzie,tommy
+ticket17,General,Foo "bar" baz,suzie,tommy
+ticket18,General,'Foo "bar" baz',suzie,tommy
+ticket19,General,'Foo bar' baz,suzie,tommy
+EOF
+
+
+# tab-delimited templates
+my $tabs = <<"EOF";
+id\tQueue\tSubject\tOwner\tContent
+ticket10\tGeneral\t"foo' bar"\troot\tblah'
+ticket11\tGeneral\tfoo, bar\troot\tblah
+ticket12\tGeneral\tfoo' bar\troot\tblah'boo
+ticket13\tGeneral\tfoo' bar\t\tblah'boo
+EOF
+
+my %expected;
+
+$expected{ticket1} = <<EOF;
+Queue: General
+Subject: foo, bar
+Owner: root
+Content: blah
+ENDOFCONTENT
+EOF
+
+$expected{ticket2} = <<EOF;
+Queue: General
+Subject: foo bar
+Owner: root
+Content: blah
+ENDOFCONTENT
+EOF
+
+$expected{ticket3} = <<EOF;
+Queue: General
+Subject: foo' bar
+Owner: root
+Content: blah'boo
+ENDOFCONTENT
+EOF
+
+$expected{ticket4} = <<EOF;
+Queue: General
+Subject: foo' bar
+Owner:
+Content: blah'boo
+ENDOFCONTENT
+EOF
+
+$expected{ticket10} = <<EOF;
+Queue: General
+Subject: foo' bar
+Owner: root
+Content: blah'
+ENDOFCONTENT
+EOF
+
+$expected{ticket11} = <<EOF;
+Queue: General
+Subject: foo, bar
+Owner: root
+Content: blah
+ENDOFCONTENT
+EOF
+
+$expected{ticket12} = <<EOF;
+Queue: General
+Subject: foo' bar
+Owner: root
+Content: blah'boo
+ENDOFCONTENT
+EOF
+
+$expected{ticket13} = <<EOF;
+Queue: General
+Subject: foo' bar
+Owner:
+Content: blah'boo
+ENDOFCONTENT
+EOF
+
+
+$expected{'ticket14'} = <<EOF;
+Queue: General
+Subject:
+Owner:
+Requestor: bobby
+EOF
+$expected{'ticket15'} = <<EOF;
+Queue: General
+Subject:
+Owner:
+Requestor: tommy
+EOF
+$expected{'ticket16'} = <<EOF;
+Queue: General
+Subject:
+Owner: suzie
+Requestor: tommy
+EOF
+$expected{'ticket17'} = <<EOF;
+Queue: General
+Subject: Foo "bar" baz
+Owner: suzie
+Requestor: tommy
+EOF
+$expected{'ticket18'} = <<EOF;
+Queue: General
+Subject: Foo "bar" baz
+Owner: suzie
+Requestor: tommy
+EOF
+$expected{'ticket19'} = <<EOF;
+Queue: General
+Subject: 'Foo bar' baz
+Owner: suzie
+Requestor: tommy
+EOF
+
+
+
+
+$action->Parse(Content =>$commas);
+$action->Parse(Content =>$sparse_commas);
+$action->Parse(Content => $tabs);
+
+my %got;
+foreach (@{ $action->{'create_tickets'} }) {
+ $got{$_} = $action->{'templates'}->{$_};
+}
+
+foreach my $id ( sort keys %expected ) {
+ ok(exists($got{"create-$id"}), "template exists for $id");
+ is($got{"create-$id"}, $expected{$id}, "template is correct for $id");
+}
=end testing
@@ -300,267 +470,869 @@ perl(1).
=cut
my %LINKTYPEMAP = (
- MemberOf => { Type => 'MemberOf',
- Mode => 'Target', },
- Members => { Type => 'MemberOf',
- Mode => 'Base', },
- HasMember => { Type => 'MemberOf',
- Mode => 'Base', },
- RefersTo => { Type => 'RefersTo',
- Mode => 'Target', },
- ReferredToBy => { Type => 'RefersTo',
- Mode => 'Base', },
- DependsOn => { Type => 'DependsOn',
- Mode => 'Target', },
- DependedOnBy => { Type => 'DependsOn',
- Mode => 'Base', },
+ MemberOf => {
+ Type => 'MemberOf',
+ Mode => 'Target',
+ },
+ Parents => {
+ Type => 'MemberOf',
+ Mode => 'Target',
+ },
+ Members => {
+ Type => 'MemberOf',
+ Mode => 'Base',
+ },
+ Children => {
+ Type => 'MemberOf',
+ Mode => 'Base',
+ },
+ HasMember => {
+ Type => 'MemberOf',
+ Mode => 'Base',
+ },
+ RefersTo => {
+ Type => 'RefersTo',
+ Mode => 'Target',
+ },
+ ReferredToBy => {
+ Type => 'RefersTo',
+ Mode => 'Base',
+ },
+ DependsOn => {
+ Type => 'DependsOn',
+ Mode => 'Target',
+ },
+ DependedOnBy => {
+ Type => 'DependsOn',
+ Mode => 'Base',
+ },
);
# {{{ Scrip methods (Commit, Prepare)
-# {{{ sub Commit
+# {{{ sub Commit
#Do what we need to do and send it out.
sub Commit {
my $self = shift;
- my (@links, @postponed);
+
+ # Create all the tickets we care about
+ return (1) unless $self->TicketObj->Type eq 'ticket';
+
+ $self->CreateByTemplate( $self->TicketObj );
+ $self->UpdateByTemplate( $self->TicketObj );
+ return (1);
+}
+
+# }}}
+
+# {{{ sub Prepare
+
+sub Prepare {
+ my $self = shift;
+
+ unless ( $self->TemplateObj ) {
+ $RT::Logger->warning("No template object handed to $self\n");
+ }
+
+ unless ( $self->TransactionObj ) {
+ $RT::Logger->warning("No transaction object handed to $self\n");
+
+ }
+
+ unless ( $self->TicketObj ) {
+ $RT::Logger->warning("No ticket object handed to $self\n");
+
+ }
+
+ $self->Parse( Content => $self->TemplateObj->Content, _ActiveContent => 1);
+ return 1;
+
+}
+
+# }}}
+
+# }}}
+
+sub CreateByTemplate {
+ my $self = shift;
+ my $top = shift;
+
+ $RT::Logger->debug("In CreateByTemplate");
+
+ my @results;
# XXX: cargo cult programming that works. i'll be back.
use bytes;
- # Create all the tickets we care about
- return(1) unless $self->TicketObj->Type eq 'ticket';
-
%T::Tickets = ();
- foreach my $template_id ( @{ $self->{'template_order'} } ) {
- $T::Tickets{'TOP'} = $T::TOP = $self->TicketObj;
- $RT::Logger->debug("Workflow: processing $template_id of $T::TOP");
+ my $ticketargs;
+ my ( @links, @postponed );
+ foreach my $template_id ( @{ $self->{'create_tickets'} } ) {
+ $T::Tickets{'TOP'} = $T::TOP = $top if $top;
+ $RT::Logger->debug("Workflow: processing $template_id of $T::TOP")
+ if $T::TOP;
+
+ $T::ID = $template_id;
+ @T::AllID = @{ $self->{'create_tickets'} };
+
+ ( $T::Tickets{$template_id}, $ticketargs ) =
+ $self->ParseLines( $template_id, \@links, \@postponed );
+
+ # Now we have a %args to work with.
+ # Make sure we have at least the minimum set of
+ # reasonable data and do our thang
+
+ my ( $id, $transid, $msg ) =
+ $T::Tickets{$template_id}->Create(%$ticketargs);
+
+ foreach my $res ( split( '\n', $msg ) ) {
+ push @results,
+ $T::Tickets{$template_id}
+ ->loc( "Ticket [_1]", $T::Tickets{$template_id}->Id ) . ': '
+ . $res;
+ }
+ if ( !$id ) {
+ if ( $self->TicketObj ) {
+ $msg =
+ "Couldn't create related ticket $template_id for "
+ . $self->TicketObj->Id . " "
+ . $msg;
+ }
+ else {
+ $msg = "Couldn't create ticket $template_id " . $msg;
+ }
+
+ $RT::Logger->error($msg);
+ next;
+ }
- $T::ID = $template_id;
- @T::AllID = @{ $self->{'template_order'} };
+ $RT::Logger->debug("Assigned $template_id with $id");
+ $T::Tickets{$template_id}->SetOriginObj( $self->TicketObj )
+ if $self->TicketObj
+ && $T::Tickets{$template_id}->can('SetOriginObj');
- my $template = Text::Template->new(
- TYPE => 'STRING',
- SOURCE => $self->{'templates'}->{$template_id}
+ }
+
+ $self->PostProcess( \@links, \@postponed );
+
+ return @results;
+}
+
+sub UpdateByTemplate {
+ my $self = shift;
+ my $top = shift;
+
+ # XXX: cargo cult programming that works. i'll be back.
+ use bytes;
+
+ my @results;
+ %T::Tickets = ();
+
+ my $ticketargs;
+ my ( @links, @postponed );
+ foreach my $template_id ( @{ $self->{'update_tickets'} } ) {
+ $RT::Logger->debug("Update Workflow: processing $template_id");
+
+ $T::ID = $template_id;
+ @T::AllID = @{ $self->{'update_tickets'} };
+
+ ( $T::Tickets{$template_id}, $ticketargs ) =
+ $self->ParseLines( $template_id, \@links, \@postponed );
+
+ # Now we have a %args to work with.
+ # Make sure we have at least the minimum set of
+ # reasonable data and do our thang
+
+ my @attribs = qw(
+ Subject
+ FinalPriority
+ Priority
+ TimeEstimated
+ TimeWorked
+ TimeLeft
+ Status
+ Queue
+ Due
+ Starts
+ Started
+ Resolved
+ );
+
+ my $id = $template_id;
+ $id =~ s/update-(\d+).*/$1/;
+ $T::Tickets{$template_id}->Load($id);
+
+ my $msg;
+ if ( !$T::Tickets{$template_id}->Id ) {
+ $msg = "Couldn't update ticket $template_id " . $msg;
+
+ $RT::Logger->error($msg);
+ next;
+ }
+
+ my $current = $self->GetBaseTemplate( $T::Tickets{$template_id} );
+
+ $template_id =~ m/^update-(.*)/;
+ my $base_id = "base-$1";
+ my $base = $self->{'templates'}->{$base_id};
+ if ($base) {
+ $base =~ s/\r//g;
+ $base =~ s/\n+$//;
+ $current =~ s/\n+$//;
+
+ # If we have no base template, set what we can.
+ if ($base ne $current) {
+ push @results,
+ "Could not update ticket "
+ . $T::Tickets{$template_id}->Id
+ . ": Ticket has changed";
+ next;
+ }
+ }
+ push @results, $T::Tickets{$template_id}->Update(
+ AttributesRef => \@attribs,
+ ARGSRef => $ticketargs
);
- $RT::Logger->debug("Workflow: evaluating\n$self->{templates}{$template_id}");
+ push @results,
+ $self->UpdateWatchers( $T::Tickets{$template_id}, $ticketargs );
+
+ next unless exists $ticketargs->{'UpdateType'};
+ if ( $ticketargs->{'UpdateType'} =~ /^(private|public)$/ ) {
+ my ( $Transaction, $Description, $Object ) =
+ $T::Tickets{$template_id}->Comment(
+ CcMessageTo => $ticketargs->{'Cc'},
+ BccMessageTo => $ticketargs->{'Bcc'},
+ MIMEObj => $ticketargs->{'MIMEObj'},
+ TimeTaken => $ticketargs->{'TimeWorked'}
+ );
+ push( @results,
+ $T::Tickets{$template_id}
+ ->loc( "Ticket [_1]", $T::Tickets{$template_id}->id ) . ': '
+ . $Description );
+ }
+ elsif ( $ticketargs->{'UpdateType'} eq 'response' ) {
+ my ( $Transaction, $Description, $Object ) =
+ $T::Tickets{$template_id}->Correspond(
+ CcMessageTo => $ticketargs->{'Cc'},
+ BccMessageTo => $ticketargs->{'Bcc'},
+ MIMEObj => $ticketargs->{'MIMEObj'},
+ TimeTaken => $ticketargs->{'TimeWorked'}
+ );
+ push( @results,
+ $T::Tickets{$template_id}
+ ->loc( "Ticket [_1]", $T::Tickets{$template_id}->id ) . ': '
+ . $Description );
+ }
+ else {
+ push( @results,
+ $T::Tickets{$template_id}
+ ->loc("Update type was neither correspondence nor comment.")
+ . " "
+ . $T::Tickets{$template_id}->loc("Update not recorded.") );
+ }
+ }
+
+ $self->PostProcess( \@links, \@postponed );
- my $err;
- my $filled_in = $template->fill_in( PACKAGE => 'T', BROKEN => sub {
- $err = { @_ }->{error};
- } );
+ return @results;
+}
+
+=head2 Parse TEMPLATE_CONTENT, DEFAULT_QUEUE, DEFAULT_REQEUESTOR ACTIVE
+
+Parse a template from TEMPLATE_CONTENT
+
+If $active is set to true, then we'll use Text::Template to parse the templates,
+allowing you to embed active perl in your templates.
+
+=cut
- $RT::Logger->debug("Workflow: yielding\n$filled_in");
+sub Parse {
+ my $self = shift;
+ my %args = ( Content => undef,
+ Queue => undef,
+ Requestor => undef,
+ _ActiveContent => undef,
+ @_);
- if ($err) {
- $RT::Logger->error("Ticket creation failed for ".$self->TicketObj->Id." ".$err);
- while (my ($k, $v) = each %T::X) {
- $RT::Logger->debug("Eliminating $template_id from ${k}'s parents.");
- delete $v->{$template_id};
- }
- next;
+ if ($args{'_ActiveContent'}) {
+ $self->{'UsePerlTextTemplate'} =1;
+ } else {
+
+ $self->{'UsePerlTextTemplate'} = 0;
+ }
+
+ my @template_order;
+ my $template_id;
+ my ( $queue, $requestor );
+ if ( substr( $args{'Content'}, 0, 3 ) eq '===' ) {
+ $RT::Logger->debug("Line: ===");
+ foreach my $line ( split( /\n/, $args{'Content'} ) ) {
+ $line =~ s/\r$//;
+ $RT::Logger->debug("Line: $line");
+ if ( $line =~ /^===/ ) {
+ if ( $template_id && !$queue && $args{'Queue'} ) {
+ $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
+ }
+ if ( $template_id && !$requestor && $args{'Requestor'} ) {
+ $self->{'templates'}->{$template_id} .=
+ "Requestor: $args{'Requestor'}\n";
+ }
+ $queue = 0;
+ $requestor = 0;
+ }
+ if ( $line =~ /^===Create-Ticket: (.*)$/ ) {
+ $template_id = "create-$1";
+ $RT::Logger->debug("**** Create ticket: $template_id");
+ push @{ $self->{'create_tickets'} }, $template_id;
+ }
+ elsif ( $line =~ /^===Update-Ticket: (.*)$/ ) {
+ $template_id = "update-$1";
+ $RT::Logger->debug("**** Update ticket: $template_id");
+ push @{ $self->{'update_tickets'} }, $template_id;
+ }
+ elsif ( $line =~ /^===Base-Ticket: (.*)$/ ) {
+ $template_id = "base-$1";
+ $RT::Logger->debug("**** Base ticket: $template_id");
+ push @{ $self->{'base_tickets'} }, $template_id;
+ }
+ elsif ( $line =~ /^===#.*$/ ) { # a comment
+ next;
+ }
+ else {
+ if ( $line =~ /^Queue:(.*)/i ) {
+ $queue = 1;
+ my $value = $1;
+ $value =~ s/^\s//;
+ $value =~ s/\s$//;
+ if ( !$value && $args{'Queue'}) {
+ $value = $args{'Queue'};
+ $line = "Queue: $value";
+ }
+ }
+ if ( $line =~ /^Requestor:(.*)/i ) {
+ $requestor = 1;
+ my $value = $1;
+ $value =~ s/^\s//;
+ $value =~ s/\s$//;
+ if ( !$value && $args{'Requestor'}) {
+ $value = $args{'Requestor'};
+ $line = "Requestor: $value";
+ }
+ }
+ $self->{'templates'}->{$template_id} .= $line . "\n";
+ }
+ }
+ if ( $template_id && !$queue && $args{'Queue'} ) {
+ $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
}
+ }
+ elsif ( substr( $args{'Content'}, 0, 2 ) =~ /^id$/i ) {
+ $RT::Logger->debug("Line: id");
+ use Regexp::Common qw(delimited);
+ my $first = substr( $args{'Content'}, 0, index( $args{'Content'}, "\n" ) );
+ $first =~ s/\r$//;
+
+ my $delimiter;
+ if ( $first =~ /\t/ ) {
+ $delimiter = "\t";
+ }
+ else {
+ $delimiter = ',';
+ }
+ my @fields = split( /$delimiter/, $first );
+
- my %args;
- my @lines = ( split ( /\n/, $filled_in ) );
- while ( defined(my $line = shift @lines) ) {
- if ( $line =~ /^(.*?):(?:\s+(.*))?$/ ) {
- my $value = $2;
- my $tag = lc ($1);
- $tag =~ s/-//g;
-
- if (ref($args{$tag})) { #If it's an array, we want to push the value
- push @{$args{$tag}}, $value;
- }
- elsif (defined ($args{$tag})) { #if we're about to get a second value, make it an array
- $args{$tag} = [$args{$tag}, $value];
- }
- else { #if there's nothing there, just set the value
- $args{ $tag } = $value;
- }
-
- if ( $tag eq 'content' ) { #just build up the content
- # convert it to an array
- $args{$tag} = defined($value) ? [ $value."\n" ] : [];
- while ( defined(my $l = shift @lines) ) {
- last if ($l =~ /^ENDOFCONTENT\s*$/) ;
- push @{$args{'content'}}, $l."\n";
+ my $delimiter_re = qr[$delimiter];
+
+ my $delimited = qr[[^$delimiter]+];
+ my $empty = qr[^[$delimiter](?=[$delimiter])];
+ my $justquoted = qr[$RE{quoted}];
+
+ $args{'Content'} = substr( $args{'Content'}, index( $args{'Content'}, "\n" ) + 1 );
+ $RT::Logger->debug("First: $first");
+
+ my $queue;
+ foreach my $line ( split( /\n/, $args{'Content'} ) ) {
+ next unless $line;
+ $RT::Logger->debug("Line: $line");
+
+ # first item is $template_id
+ my $i = 0;
+ my $template_id;
+ while ($line && $line =~ s/^($justquoted|.*?)(?:$delimiter_re|$)//ix) {
+ if ( $i == 0 ) {
+ $queue = 0;
+ $requestor = 0;
+ my $tid = $1;
+ $tid =~ s/^\s//;
+ $tid =~ s/\s$//;
+ next unless $tid;
+
+
+ if ($tid =~ /^\d+$/) {
+ $template_id = 'update-' . $tid;
+ push @{ $self->{'update_tickets'} }, $template_id;
+
+ } elsif ($tid =~ /^#base-(\d+)$/) {
+
+ $template_id = 'base-' . $1;
+ push @{ $self->{'base_tickets'} }, $template_id;
+
+ } else {
+ $template_id = 'create-' . $tid;
+ push @{ $self->{'create_tickets'} }, $template_id;
+ }
+ $RT::Logger->debug("template_id: $tid");
+ }
+ else {
+ my $value = $1;
+ $value = '' if ( $value =~ /^$delimiter$/ );
+ if ($value =~ /^$RE{delimited}{-delim=>qq{\'\"}}$/) {
+ substr($value,0,1) = "";
+ substr($value,-1,1) = "";
+ }
+ my $field = $fields[$i];
+ next unless $field;
+ $field =~ s/^\s//;
+ $field =~ s/\s$//;
+ if ( $field =~ /Body/i
+ || $field =~ /Data/i
+ || $field =~ /Message/i )
+ {
+ $field = 'Content';
+ }
+ if ( $field =~ /Summary/i ) {
+ $field = 'Subject';
+ }
+ if ( $field =~ /Queue/i ) {
+ $queue = 1;
+ if ( !$value && $args{'Queue'} ) {
+ $value = $args{'Queue'};
+ }
+ }
+ if ( $field =~ /Requestor/i ) {
+ $requestor = 1;
+ if ( !$value && $args{'Requestor'} ) {
+ $value = $args{'Requestor'};
}
+ }
+ $self->{'templates'}->{$template_id} .= $field . ": ";
+ $self->{'templates'}->{$template_id} .= $value || "";
+ $self->{'templates'}->{$template_id} .= "\n";
+ $self->{'templates'}->{$template_id} .= "ENDOFCONTENT\n"
+ if $field =~ /content/i;
}
+ $i++;
}
- }
+ if ( !$queue && $args{'Queue'} ) {
+ $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
+ }
+ if ( !$requestor && $args{'Requestor'} ) {
+ $self->{'templates'}->{$template_id} .=
+ "Requestor: $args{'Requestor'}\n";
+ }
+ }
+ }
+}
- foreach my $date qw(due starts started resolved) {
- my $dateobj = RT::Date->new($RT::SystemUser);
- next unless $args{$date};
- if ($args{$date} =~ /^\d+$/) {
- $dateobj->Set(Format => 'unix', Value => $args{$date});
- } else {
- $dateobj->Set(Format => 'unknown', Value => $args{$date});
- }
- $args{$date} = $dateobj->ISO;
- }
- my $mimeobj = MIME::Entity->new();
- $mimeobj->build(Type => $args{'contenttype'},
- Data => $args{'content'});
- # Now we have a %args to work with.
- # Make sure we have at least the minimum set of
- # reasonable data and do our thang
- $T::Tickets{$template_id} ||= RT::Ticket->new($RT::SystemUser);
-
- # Deferred processing
- push @links, (
- $T::Tickets{$template_id}, {
- DependsOn => $args{'dependson'},
- DependedOnBy => $args{'dependedonby'},
- RefersTo => $args{'refersto'},
- ReferredToBy => $args{'referredtoby'},
- Members => $args{'members'},
- MemberOf => $args{'memberof'},
- }
- );
-
- push @postponed, (
- # Status is postponed so we don't violate dependencies
- $T::Tickets{$template_id}, {
- Status => $args{'status'},
- }
- );
-
- $args{'requestor'} ||= $self->TicketObj->Requestors->MemberEmailAddresses;
-
- $args{'type'} ||= 'ticket';
-
- my %ticketargs = ( Queue => $args{'queue'},
- Subject=> $args{'subject'},
- Status => 'new',
- Due => $args{'due'},
- Starts => $args{'starts'},
- Started => $args{'started'},
- Resolved => $args{'resolved'},
- Owner => $args{'owner'},
- Requestor => $args{'requestor'},
- Cc => $args{'cc'},
- AdminCc=> $args{'admincc'},
- TimeWorked =>$args{'timeworked'},
- TimeEstimated =>$args{'timeestimated'},
- TimeLeft =>$args{'timeleft'},
- InitialPriority => $args{'initialpriority'},
- FinalPriority => $args{'finalpriority'},
- Type => $args{'type'},
- MIMEObj => $mimeobj);
-
-
- foreach my $key (keys(%args)) {
- $key =~ /^customfield(\d+)$/ or next;
- $ticketargs{ "CustomField-" . $1 } = $args{$key};
- }
+sub ParseLines {
+ my $self = shift;
+ my $template_id = shift;
+ my $links = shift;
+ my $postponed = shift;
- my ($id, $transid, $msg) = $T::Tickets{$template_id}->Create(%ticketargs);
- if (!$id) {
- $RT::Logger->error(
- "Couldn't create related ticket $template_id for ".
- $self->TicketObj->Id." ".$msg
- );
- next;
- }
- $RT::Logger->debug("Assigned $template_id with $id");
- $T::Tickets{$template_id}->SetOriginObj($self->TicketObj)
- if $T::Tickets{$template_id}->can('SetOriginObj');
+ my $content = $self->{'templates'}->{$template_id};
+
+ if ( $self->{'UsePerlTextTemplate'} ) {
+
+ $RT::Logger->debug(
+ "Workflow: evaluating\n$self->{templates}{$template_id}");
+
+ my $template = Text::Template->new(
+ TYPE => 'STRING',
+ SOURCE => $content
+ );
+
+ my $err;
+ $content = $template->fill_in(
+ PACKAGE => 'T',
+ BROKEN => sub {
+ $err = {@_}->{error};
+ }
+ );
+
+ $RT::Logger->debug("Workflow: yielding\n$content");
+
+ if ($err) {
+ $RT::Logger->error( "Ticket creation failed: " . $err );
+ while ( my ( $k, $v ) = each %T::X ) {
+ $RT::Logger->debug(
+ "Eliminating $template_id from ${k}'s parents.");
+ delete $v->{$template_id};
+ }
+ next;
+ }
}
+
+ my $TicketObj ||= RT::Ticket->new($self->CurrentUser);
+
+ my %args;
+ my @lines = ( split( /\n/, $content ) );
+ while ( defined( my $line = shift @lines ) ) {
+ if ( $line =~ /^(.*?):(?:\s+)(.*?)(?:\s*)$/ ) {
+ my $value = $2;
+ my $tag = lc($1);
+ $tag =~ s/-//g;
+
+ if ( ref( $args{$tag} ) )
+ { #If it's an array, we want to push the value
+ push @{ $args{$tag} }, $value;
+ }
+ elsif ( defined( $args{$tag} ) )
+ { #if we're about to get a second value, make it an array
+ $args{$tag} = [ $args{$tag}, $value ];
+ }
+ else { #if there's nothing there, just set the value
+ $args{$tag} = $value;
+ }
- # postprocessing: add links
+ if ( $tag eq 'content' ) { #just build up the content
+ # convert it to an array
+ $args{$tag} = defined($value) ? [ $value . "\n" ] : [];
+ while ( defined( my $l = shift @lines ) ) {
+ last if ( $l =~ /^ENDOFCONTENT\s*$/ );
+ push @{ $args{'content'} }, $l . "\n";
+ }
+ }
+ else {
- while (my $ticket = shift(@links)) {
- $RT::Logger->debug("Handling links for " . $ticket->Id);
- my %args = %{shift(@links)};
-
- foreach my $type ( keys %LINKTYPEMAP ) {
- next unless (defined $args{$type});
- foreach my $link (
- ref( $args{$type} ) ? @{ $args{$type} } : ( $args{$type} ) )
- {
- if (!exists $T::Tickets{$link}) {
- $RT::Logger->debug("Skipping $type link for $link (non-existent)");
- next;
- }
- $RT::Logger->debug("Building $type link for $link: " . $T::Tickets{$link}->Id);
- $link = $T::Tickets{$link}->Id;
-
- my ( $wval, $wmsg ) = $ticket->AddLink(
- Type => $LINKTYPEMAP{$type}->{'Type'},
- $LINKTYPEMAP{$type}->{'Mode'} => $link,
- Silent => 1
- );
-
- $RT::Logger->warning("AddLink thru $link failed: $wmsg") unless $wval;
- # push @non_fatal_errors, $wmsg unless ($wval);
- }
+ # if it's not content, strip leading and trailing spaces
+ if ( $args{$tag} ) {
+ $args{$tag} =~ s/^\s+//g;
+ $args{$tag} =~ s/\s+$//g;
+ }
+ }
+ }
+ }
- }
+ foreach my $date qw(due starts started resolved) {
+ my $dateobj = RT::Date->new($self->CurrentUser);
+ next unless $args{$date};
+ if ( $args{$date} =~ /^\d+$/ ) {
+ $dateobj->Set( Format => 'unix', Value => $args{$date} );
+ }
+ else {
+ $dateobj->Set( Format => 'unknown', Value => $args{$date} );
+ }
+ $args{$date} = $dateobj->ISO;
}
- # postponed actions -- Status only, currently
- while (my $ticket = shift(@postponed)) {
- $RT::Logger->debug("Handling postponed actions for $ticket");
- my %args = %{shift(@postponed)};
+ $args{'requestor'} ||= $self->TicketObj->Requestors->MemberEmailAddresses
+ if $self->TicketObj;
+
+ $args{'type'} ||= 'ticket';
+
+ my %ticketargs = (
+ Queue => $args{'queue'},
+ Subject => $args{'subject'},
+ Status => 'new',
+ Due => $args{'due'},
+ Starts => $args{'starts'},
+ Started => $args{'started'},
+ Resolved => $args{'resolved'},
+ Owner => $args{'owner'},
+ Requestor => $args{'requestor'},
+ Cc => $args{'cc'},
+ AdminCc => $args{'admincc'},
+ TimeWorked => $args{'timeworked'},
+ TimeEstimated => $args{'timeestimated'},
+ TimeLeft => $args{'timeleft'},
+ InitialPriority => $args{'initialpriority'} || 0,
+ FinalPriority => $args{'finalpriority'} || 0,
+ Type => $args{'type'},
+ );
- $ticket->SetStatus($args{Status}) if defined $args{Status};
+ if ($args{content}) {
+ my $mimeobj = MIME::Entity->new();
+ $mimeobj->build(
+ Type => $args{'contenttype'},
+ Data => $args{'content'}
+ );
+ $ticketargs{MIMEObj} = $mimeobj;
+ $ticketargs{UpdateType} = $args{'updatetype'} if $args{'updatetype'};
}
- return(1);
+ foreach my $key ( keys(%args) ) {
+ $key =~ /^customfield(\d+)$/ or next;
+ $ticketargs{ "CustomField-" . $1 } = $args{$key};
+ }
+
+ $self->GetDeferred( \%args, $template_id, $links, $postponed );
+
+ return $TicketObj, \%ticketargs;
}
-# }}}
-# {{{ sub Prepare
-
-sub Prepare {
- my $self = shift;
-
- unless ($self->TemplateObj) {
- $RT::Logger->warning("No template object handed to $self\n");
- }
-
- unless ($self->TransactionObj) {
- $RT::Logger->warning("No transaction object handed to $self\n");
-
- }
-
- unless ($self->TicketObj) {
- $RT::Logger->warning("No ticket object handed to $self\n");
-
- }
-
+sub GetDeferred {
+ my $self = shift;
+ my $args = shift;
+ my $id = shift;
+ my $links = shift;
+ my $postponed = shift;
+
+ # Deferred processing
+ push @$links,
+ (
+ $id,
+ {
+ DependsOn => $args->{'dependson'},
+ DependedOnBy => $args->{'dependedonby'},
+ RefersTo => $args->{'refersto'},
+ ReferredToBy => $args->{'referredtoby'},
+ Children => $args->{'children'},
+ Parents => $args->{'parents'},
+ }
+ );
+
+ push @$postponed, (
+
+ # Status is postponed so we don't violate dependencies
+ $id, { Status => $args->{'status'}, }
+ );
+}
-
+sub GetUpdateTemplate {
+ my $self = shift;
+ my $t = shift;
+
+ my $string;
+ $string .= "Queue: " . $t->QueueObj->Name . "\n";
+ $string .= "Subject: " . $t->Subject . "\n";
+ $string .= "Status: " . $t->Status . "\n";
+ $string .= "UpdateType: response\n";
+ $string .= "Content: \n";
+ $string .= "ENDOFCONTENT\n";
+ $string .= "Due: " . $t->DueObj->AsString . "\n";
+ $string .= "Starts: " . $t->StartsObj->AsString . "\n";
+ $string .= "Started: " . $t->StartedObj->AsString . "\n";
+ $string .= "Resolved: " . $t->ResolvedObj->AsString . "\n";
+ $string .= "Owner: " . $t->OwnerObj->Name . "\n";
+ $string .= "Requestor: " . $t->RequestorAddresses . "\n";
+ $string .= "Cc: " . $t->CcAddresses . "\n";
+ $string .= "AdminCc: " . $t->AdminCcAddresses . "\n";
+ $string .= "TimeWorked: " . $t->TimeWorked . "\n";
+ $string .= "TimeEstimated: " . $t->TimeEstimated . "\n";
+ $string .= "TimeLeft: " . $t->TimeLeft . "\n";
+ $string .= "InitialPriority: " . $t->Priority . "\n";
+ $string .= "FinalPriority: " . $t->FinalPriority . "\n";
+
+ foreach my $type ( sort keys %LINKTYPEMAP ) {
+
+ # don't display duplicates
+ if ( $type eq "HasMember"
+ || $type eq "Members"
+ || $type eq "MemberOf" )
+ {
+ next;
+ }
+ $string .= "$type: ";
+
+ my $mode = $LINKTYPEMAP{$type}->{Mode};
+ my $method = $LINKTYPEMAP{$type}->{Type};
+
+ my $links;
+ while ( my $link = $t->$method->Next ) {
+ $links .= ", " if $links;
+
+ my $object = $mode . "Obj";
+ my $member = $link->$object;
+ $links .= $member->Id if $member;
+ }
+ $string .= $links;
+ $string .= "\n";
+ }
-my $template_id;
-foreach my $line (split(/\n/,$self->TemplateObj->Content)) {
- if ($line =~ /^===Create-Ticket: (.*)$/) {
- $template_id = $1;
- push @{$self->{'template_order'}},$template_id;
- } else {
- $self->{'templates'}->{$template_id} .= $line."\n";
- }
-
-
+ return $string;
}
-
- return 1;
-
+
+sub GetBaseTemplate {
+ my $self = shift;
+ my $t = shift;
+
+ my $string;
+ $string .= "Queue: " . $t->Queue . "\n";
+ $string .= "Subject: " . $t->Subject . "\n";
+ $string .= "Status: " . $t->Status . "\n";
+ $string .= "Due: " . $t->DueObj->Unix . "\n";
+ $string .= "Starts: " . $t->StartsObj->Unix . "\n";
+ $string .= "Started: " . $t->StartedObj->Unix . "\n";
+ $string .= "Resolved: " . $t->ResolvedObj->Unix . "\n";
+ $string .= "Owner: " . $t->Owner . "\n";
+ $string .= "Requestor: " . $t->RequestorAddresses . "\n";
+ $string .= "Cc: " . $t->CcAddresses . "\n";
+ $string .= "AdminCc: " . $t->AdminCcAddresses . "\n";
+ $string .= "TimeWorked: " . $t->TimeWorked . "\n";
+ $string .= "TimeEstimated: " . $t->TimeEstimated . "\n";
+ $string .= "TimeLeft: " . $t->TimeLeft . "\n";
+ $string .= "InitialPriority: " . $t->Priority . "\n";
+ $string .= "FinalPriority: " . $t->FinalPriority . "\n";
+
+ return $string;
}
-# }}}
+sub GetCreateTemplate {
+ my $self = shift;
-# }}}
+ my $string;
+
+ $string .= "Queue: General\n";
+ $string .= "Subject: \n";
+ $string .= "Status: new\n";
+ $string .= "Content: \n";
+ $string .= "ENDOFCONTENT\n";
+ $string .= "Due: \n";
+ $string .= "Starts: \n";
+ $string .= "Started: \n";
+ $string .= "Resolved: \n";
+ $string .= "Owner: \n";
+ $string .= "Requestor: \n";
+ $string .= "Cc: \n";
+ $string .= "AdminCc:\n";
+ $string .= "TimeWorked: \n";
+ $string .= "TimeEstimated: \n";
+ $string .= "TimeLeft: \n";
+ $string .= "InitialPriority: \n";
+ $string .= "FinalPriority: \n";
+
+ foreach my $type ( keys %LINKTYPEMAP ) {
+
+ # don't display duplicates
+ if ( $type eq "HasMember"
+ || $type eq 'Members'
+ || $type eq 'MemberOf' )
+ {
+ next;
+ }
+ $string .= "$type: \n";
+ }
+ return $string;
+}
+
+sub UpdateWatchers {
+ my $self = shift;
+ my $ticket = shift;
+ my $args = shift;
+
+ my @results;
+
+ foreach my $type qw(Requestor Cc AdminCc) {
+ my $method = $type . 'Addresses';
+ my $oldaddr = $ticket->$method;
+
+
+ # Skip unless we have a defined field
+ next unless defined $args->{$type};
+ my $newaddr = $args->{$type};
+
+ my @old = split( ', ', $oldaddr );
+ my @new = split( ', ', $newaddr );
+ my %oldhash = map { $_ => 1 } @old;
+ my %newhash = map { $_ => 1 } @new;
+
+ my @add = grep( !defined $oldhash{$_}, @new );
+ my @delete = grep( !defined $newhash{$_}, @old );
+
+ foreach (@add) {
+ my ( $val, $msg ) = $ticket->AddWatcher(
+ Type => $type,
+ Email => $_
+ );
+
+ push @results,
+ $ticket->loc( "Ticket [_1]", $ticket->Id ) . ': ' . $msg;
+ }
+
+ foreach (@delete) {
+ my ( $val, $msg ) = $ticket->DeleteWatcher(
+ Type => $type,
+ Email => $_
+ );
+ push @results,
+ $ticket->loc( "Ticket [_1]", $ticket->Id ) . ': ' . $msg;
+ }
+ }
+ return @results;
+}
+
+sub PostProcess {
+ my $self = shift;
+ my $links = shift;
+ my $postponed = shift;
+
+ # postprocessing: add links
+
+ while ( my $template_id = shift(@$links) ) {
+ my $ticket = $T::Tickets{$template_id};
+ $RT::Logger->debug( "Handling links for " . $ticket->Id );
+ my %args = %{ shift(@$links) };
+
+ foreach my $type ( keys %LINKTYPEMAP ) {
+ next unless ( defined $args{$type} );
+ foreach my $link (
+ ref( $args{$type} ) ? @{ $args{$type} } : ( $args{$type} ) )
+ {
+ next unless $link;
+
+ if ($link =~ /^TOP$/i) {
+ $RT::Logger->debug( "Building $type link for $link: " . $T::Tickets{TOP}->Id );
+ $link = $T::Tickets{TOP}->Id;
+
+ }
+ elsif ( $link !~ m/^\d+$/ ) {
+ my $key = "create-$link";
+ if ( !exists $T::Tickets{$key} ) {
+ $RT::Logger->debug( "Skipping $type link for $key (non-existent)");
+ next;
+ }
+ $RT::Logger->debug( "Building $type link for $link: " . $T::Tickets{$key}->Id );
+ $link = $T::Tickets{$key}->Id;
+ }
+ else {
+ $RT::Logger->debug("Building $type link for $link");
+ }
+
+ my ( $wval, $wmsg ) = $ticket->AddLink(
+ Type => $LINKTYPEMAP{$type}->{'Type'},
+ $LINKTYPEMAP{$type}->{'Mode'} => $link,
+ Silent => 1
+ );
+
+ $RT::Logger->warning("AddLink thru $link failed: $wmsg")
+ unless $wval;
+
+ # push @non_fatal_errors, $wmsg unless ($wval);
+ }
+
+ }
+ }
+
+ # postponed actions -- Status only, currently
+ while ( my $template_id = shift(@$postponed) ) {
+ my $ticket = $T::Tickets{$template_id};
+ $RT::Logger->debug("Handling postponed actions for ".$ticket->id);
+ my %args = %{ shift(@$postponed) };
+ $ticket->SetStatus( $args{Status} ) if defined $args{Status};
+ }
+
+}
eval "require RT::Action::CreateTickets_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Vendor.pm});
+die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Vendor.pm} );
eval "require RT::Action::CreateTickets_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Local.pm});
+die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Local.pm} );
1;
generated by cgit v1.2.1 (git 2.18.0) at 2025-01-11 13:51:46 +0000