1 files changed, 86 insertions, 0 deletions
diff --git a/rt/lib/RT/Action/AutoOpen.pm b/rt/lib/RT/Action/AutoOpen.pm
new file mode 100644
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+++ b/rt/lib/RT/Action/AutoOpen.pm
@@ -0,0 +1,86 @@
+# BEGIN LICENSE BLOCK
+# 
+# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# 
+# (Except where explictly superceded by other copyright notices)
+# 
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+# 
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+# 
+# Unless otherwise specified, all modifications, corrections or
+# extensions to this work which alter its source code become the
+# property of Best Practical Solutions, LLC when submitted for
+# inclusion in the work.
+# 
+# 
+# END LICENSE BLOCK
+# This Action will open the BASE if a dependent is resolved.
+
+package RT::Action::AutoOpen;
+require RT::Action::Generic;
+
+use strict;
+use vars qw/@ISA/;
+@ISA=qw(RT::Action::Generic);
+
+#Do what we need to do and send it out.
+
+#What does this type of Action does
+
+# {{{ sub Describe 
+sub Describe  {
+  my $self = shift;
+  return (ref $self );
+}
+# }}}
+
+
+# {{{ sub Prepare 
+sub Prepare {
+    my $self = shift;
+
+    # if the ticket is already open or the ticket is new and the message is more mail from the
+    # requestor, don't reopen it.
+
+    if ( ( $self->TicketObj->Status eq 'open' )
+         || ( ( $self->TicketObj->Status eq 'new' )
+              && $self->TransactionObj->IsInbound )
+      ) {
+
+        return undef;
+    }
+    else {
+        return (1);
+    }
+}
+# }}}
+
+sub Commit {
+    my $self = shift;
+      my $oldstatus = $self->TicketObj->Status();
+        $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
+        $self->TicketObj->_NewTransaction(
+                         Type     => 'Status',
+                         Field    => 'Status',
+                         OldValue => $oldstatus,
+                         NewValue => 'open',
+                         Data => 'Ticket auto-opened on incoming correspondence'
+        );
+
+
+    return(1);
+}
+
+eval "require RT::Action::AutoOpen_Vendor";
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
+eval "require RT::Action::AutoOpen_Local";
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});
+
+1;