1 files changed, 109 insertions, 0 deletions
diff --git a/rt/lib/RT/Action/AutoOpen.pm b/rt/lib/RT/Action/AutoOpen.pm
new file mode 100644
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+++ b/rt/lib/RT/Action/AutoOpen.pm
@@ -0,0 +1,109 @@
+# BEGIN BPS TAGGED BLOCK {{{
+# 
+# COPYRIGHT:
+#  
+# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC 
+#                                          <jesse@bestpractical.com>
+# 
+# (Except where explicitly superseded by other copyright notices)
+# 
+# 
+# LICENSE:
+# 
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+# 
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+# 
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+# 02110-1301 or visit their web page on the internet at
+# http://www.gnu.org/copyleft/gpl.html.
+# 
+# 
+# CONTRIBUTION SUBMISSION POLICY:
+# 
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+# 
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+# 
+# END BPS TAGGED BLOCK }}}
+# This Action will open the BASE if a dependent is resolved.
+
+package RT::Action::AutoOpen;
+require RT::Action::Generic;
+
+use strict;
+use vars qw/@ISA/;
+@ISA=qw(RT::Action::Generic);
+
+#Do what we need to do and send it out.
+
+#What does this type of Action does
+
+# {{{ sub Describe 
+sub Describe  {
+  my $self = shift;
+  return (ref $self );
+}
+# }}}
+
+
+# {{{ sub Prepare 
+sub Prepare {
+    my $self = shift;
+
+    # if the ticket is already open or the ticket is new and the message is more mail from the
+    # requestor, don't reopen it.
+
+    my $status = $self->TicketObj->Status;
+    return undef if $status eq 'open';
+    return undef if $status eq 'new' && $self->TransactionObj->IsInbound;
+
+    if ( my $msg = $self->TransactionObj->Message->First ) {
+        return undef if ($msg->GetHeader('RT-Control') || '') =~ /\bno-autoopen\b/i;
+    }
+
+    return 1;
+}
+# }}}
+
+sub Commit {
+    my $self = shift;
+      my $oldstatus = $self->TicketObj->Status();
+        $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
+        $self->TicketObj->_NewTransaction(
+                         Type     => 'Status',
+                         Field    => 'Status',
+                         OldValue => $oldstatus,
+                         NewValue => 'open',
+                         Data => 'Ticket auto-opened on incoming correspondence'
+        );
+
+
+    return(1);
+}
+
+eval "require RT::Action::AutoOpen_Vendor";
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
+eval "require RT::Action::AutoOpen_Local";
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});
+
+1;