diff options
Diffstat (limited to 'rt/lib/RT/Action/AutoOpen.pm')
-rw-r--r-- | rt/lib/RT/Action/AutoOpen.pm | 86 |
1 files changed, 86 insertions, 0 deletions
diff --git a/rt/lib/RT/Action/AutoOpen.pm b/rt/lib/RT/Action/AutoOpen.pm new file mode 100644 index 000000000..ea6da1952 --- /dev/null +++ b/rt/lib/RT/Action/AutoOpen.pm @@ -0,0 +1,86 @@ +# BEGIN LICENSE BLOCK +# +# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +# +# (Except where explictly superceded by other copyright notices) +# +# This work is made available to you under the terms of Version 2 of +# the GNU General Public License. A copy of that license should have +# been provided with this software, but in any event can be snarfed +# from www.gnu.org. +# +# This work is distributed in the hope that it will be useful, but +# WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +# General Public License for more details. +# +# Unless otherwise specified, all modifications, corrections or +# extensions to this work which alter its source code become the +# property of Best Practical Solutions, LLC when submitted for +# inclusion in the work. +# +# +# END LICENSE BLOCK +# This Action will open the BASE if a dependent is resolved. + +package RT::Action::AutoOpen; +require RT::Action::Generic; + +use strict; +use vars qw/@ISA/; +@ISA=qw(RT::Action::Generic); + +#Do what we need to do and send it out. + +#What does this type of Action does + +# {{{ sub Describe +sub Describe { + my $self = shift; + return (ref $self ); +} +# }}} + + +# {{{ sub Prepare +sub Prepare { + my $self = shift; + + # if the ticket is already open or the ticket is new and the message is more mail from the + # requestor, don't reopen it. + + if ( ( $self->TicketObj->Status eq 'open' ) + || ( ( $self->TicketObj->Status eq 'new' ) + && $self->TransactionObj->IsInbound ) + ) { + + return undef; + } + else { + return (1); + } +} +# }}} + +sub Commit { + my $self = shift; + my $oldstatus = $self->TicketObj->Status(); + $self->TicketObj->__Set( Field => 'Status', Value => 'open' ); + $self->TicketObj->_NewTransaction( + Type => 'Set', + Field => 'Status', + OldValue => $oldstatus, + NewValue => 'open', + Data => 'Ticket auto-opened on incoming correspondence' + ); + + + return(1); +} + +eval "require RT::Action::AutoOpen_Vendor"; +die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm}); +eval "require RT::Action::AutoOpen_Local"; +die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm}); + +1; |