diff options
Diffstat (limited to 'rt/lib/RT/Action/AutoOpen.pm')
-rw-r--r-- | rt/lib/RT/Action/AutoOpen.pm | 110 |
1 files changed, 0 insertions, 110 deletions
diff --git a/rt/lib/RT/Action/AutoOpen.pm b/rt/lib/RT/Action/AutoOpen.pm deleted file mode 100644 index 3423db93e..000000000 --- a/rt/lib/RT/Action/AutoOpen.pm +++ /dev/null @@ -1,110 +0,0 @@ -# BEGIN BPS TAGGED BLOCK {{{ -# -# COPYRIGHT: -# -# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC -# <jesse@bestpractical.com> -# -# (Except where explicitly superseded by other copyright notices) -# -# -# LICENSE: -# -# This work is made available to you under the terms of Version 2 of -# the GNU General Public License. A copy of that license should have -# been provided with this software, but in any event can be snarfed -# from www.gnu.org. -# -# This work is distributed in the hope that it will be useful, but -# WITHOUT ANY WARRANTY; without even the implied warranty of -# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU -# General Public License for more details. -# -# You should have received a copy of the GNU General Public License -# along with this program; if not, write to the Free Software -# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. -# -# -# CONTRIBUTION SUBMISSION POLICY: -# -# (The following paragraph is not intended to limit the rights granted -# to you to modify and distribute this software under the terms of -# the GNU General Public License and is only of importance to you if -# you choose to contribute your changes and enhancements to the -# community by submitting them to Best Practical Solutions, LLC.) -# -# By intentionally submitting any modifications, corrections or -# derivatives to this work, or any other work intended for use with -# Request Tracker, to Best Practical Solutions, LLC, you confirm that -# you are the copyright holder for those contributions and you grant -# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, -# royalty-free, perpetual, license to use, copy, create derivative -# works based on those contributions, and sublicense and distribute -# those contributions and any derivatives thereof. -# -# END BPS TAGGED BLOCK }}} -# This Action will open the BASE if a dependent is resolved. - -package RT::Action::AutoOpen; -require RT::Action::Generic; - -use strict; -use vars qw/@ISA/; -@ISA=qw(RT::Action::Generic); - -#Do what we need to do and send it out. - -#What does this type of Action does - -# {{{ sub Describe -sub Describe { - my $self = shift; - return (ref $self ); -} -# }}} - - -# {{{ sub Prepare -sub Prepare { - my $self = shift; - - # if the ticket is already open or the ticket is new and the message is more mail from the - # requestor, don't reopen it. - - if ( ( $self->TicketObj->Status eq 'open' ) - || ( ( $self->TicketObj->Status eq 'new' ) - && $self->TransactionObj->IsInbound ) - || ( defined $self->TransactionObj->Message->First - && $self->TransactionObj->Message->First->GetHeader('RT-Control') =~ /\bno-autoopen\b/i ) - ) { - - return undef; - } - else { - return (1); - } -} -# }}} - -sub Commit { - my $self = shift; - my $oldstatus = $self->TicketObj->Status(); - $self->TicketObj->__Set( Field => 'Status', Value => 'open' ); - $self->TicketObj->_NewTransaction( - Type => 'Status', - Field => 'Status', - OldValue => $oldstatus, - NewValue => 'open', - Data => 'Ticket auto-opened on incoming correspondence' - ); - - - return(1); -} - -eval "require RT::Action::AutoOpen_Vendor"; -die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm}); -eval "require RT::Action::AutoOpen_Local"; -die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm}); - -1; |