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Diffstat (limited to 'rt/html/Ticket/Update.html')
| -rw-r--r-- | rt/html/Ticket/Update.html | 205 |
1 files changed, 205 insertions, 0 deletions
diff --git a/rt/html/Ticket/Update.html b/rt/html/Ticket/Update.html new file mode 100644 index 0000000..ad3b217 --- /dev/null +++ b/rt/html/Ticket/Update.html @@ -0,0 +1,205 @@ +%# BEGIN LICENSE BLOCK +%# +%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# +%# (Except where explictly superceded by other copyright notices) +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# Unless otherwise specified, all modifications, corrections or +%# extensions to this work which alter its source code become the +%# property of Best Practical Solutions, LLC when submitted for +%# inclusion in the work. +%# +%# +%# END LICENSE BLOCK +<& /Elements/Header, Title => $title &> +<& /Ticket/Elements/Tabs, + Ticket => $TicketObj, + Title=> $title &> + +<FORM ACTION="Update.html" NAME="TicketUpdate" + METHOD=POST enctype="multipart/form-data"> +<input type="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction} %>"> +<input type="hidden" name="DefaultStatus" value="<% $DefaultStatus %>"> +<input type="hidden" name="Action" value="<% $ARGS{Action} %>"> +<font size=-1> + +<TABLE> +<TR><TD> +<a href="ModifyPeople.html?id=<%$TicketObj->Id%>"><&|/l&>Ticket watchers</&></A></TD><TD align=right> +<&|/l&>Requestor</&>: +</TD><TD> +<b><% $TicketObj->RequestorAddresses %></b> +</TD></TR> +<TR><TD> </TD><TD align=right> +<&|/l&>Cc</&>: +</TD><TD> +<b><% $TicketObj->CcAddresses %></b> +</TD></TR> +<TR><TD> </TD><TD align=right> +<&|/l&>AdminCc</&>: +</TD><TD> +<b><% $TicketObj->AdminCcAddresses %></b> +</TD></TR> +</TR> +</TABLE> +<hr> + +<TABLE BORDER=0> + +<tr><td align=right><&|/l&>Status</&>:</td> +<td> +<& /Elements/SelectStatus, Name=>"Status", Default => $DefaultStatus &> +<&|/l&>Owner</&>: +<& /Elements/SelectOwner, Name=>"Owner", Default => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj &> +<&|/l&>Worked</&>: <input size=4 name="UpdateTimeWorked" value="<% $ARGS{UpdateTimeWorked}%>"> <&|/l&>minutes</&></td></tr> +<tr><td align=right><&|/l&>Update Type</&>:</td> +<td><select name="UpdateType"> +% if ($CanComment) { + <option value="private" <%$CommentDefault%>><&|/l&>Comments (Not sent to requestors)</&></option> +% } +% if ($CanRespond) { + <option value="response" <%$ResponseDefault%>><&|/l&>Response to requestors</&></option> +% } +</select> +</td></tr> +<tr><td align=right><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size=60 value="<% ($ARGS{UpdateSubject}) ? $ARGS{UpdateSubject} : $TicketObj->Subject()%>"></td></tr> +<tr><td align=right><&|/l&>Cc</&>:</td><td> <input name="UpdateCc" size=60 +value=<% $ARGS{UpdateCc} %>><BR> +<i><font size=-2> +<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)</&></font></i> +</td></tr> +<tr><td align=right><&|/l&>Bcc</&>:</td><td> <input name="UpdateBcc" size=60 VALUE="<%$ARGS{UpdateBcc}%>"><BR> +<i><font size=-2> +<&|/l&>(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)</&></font></i> +</td></tr> +% if (exists $session{'Attachments'}) { +<TD> +<&|/l&>Attached file</&>: +</TD> +<TD COLSPAN=5> +<&|/l&>Check box to delete</&><BR> +% foreach my $attach_name (keys %{$session{'Attachments'}}) { +<input type="checkbox" name="DeleteAttach-<%$attach_name%>"><%$attach_name%><BR> +% } # end of foreach +</TD> +</TR> +<TR> +% } # end of if +<tr><td align=right><&|/l&>Attach</&>:</td><td><input name="Attach" type="file"><INPUT TYPE=SUBMIT NAME="AddMoreAttach" VALUE="<&|/l&>Add More Files</&>"><input type="hidden" name="UpdateAttach" value="1"> +</td></tr> +<tr><td align="right" valign="top"><&|/l&>Message</&>:</td><td> +<& /Elements/Callback, _CallbackName => 'BeforeMessageBox', %ARGS &> +% if (exists $ARGS{UpdateContent}) { +% delete $ARGS{'QuoteTransaction'}; +<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&> +% } else { +<& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &> +% } +</td></tr> + <INPUT TYPE=HIDDEN NAME=id VALUE="<%$TicketObj->Id%>"><br> +</table> + + + + +<& /Elements/Submit, Name => 'SubmitTicket' &> + </FORM> + + + +<%INIT> + +my $CanRespond = 0; +my $CanComment = 0; +my $title; + +my $TicketObj = LoadTicket($id); + +unless($DefaultStatus){ + $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status()); +} + +if ($DefaultStatus =~ '^new$'){ + $DefaultStatus='open'; +} + +if ($DefaultStatus eq 'resolved') { + $title = loc("Resolve ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject); +} else { + $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject); +} + +# Things needed in the template - we'll do the processing here, just +# for the convenience: + +my ($CommentDefault, $ResponseDefault); +if (($Action eq 'Comment') or ($ARGS{'UpdateType'} eq 'private')) { + $CommentDefault = "SELECTED"; +} else { + $ResponseDefault = "SELECTED"; +} + + +$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or + $TicketObj->CurrentUserHasRight('ModifyTicket') ); + +$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or + $TicketObj->CurrentUserHasRight('ModifyTicket') ); + + +# {{{ deal with deleting uploaded attachments +foreach my $key (keys %ARGS) { + if ($key =~ m/^DeleteAttach-(.+)$/) { + delete $session{'Attachments'}{$1}; + } + $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; +} + +# {{{ store the uploaded attachment in session +if ($ARGS{'Attach'}) { # attachment? + $session{'Attachments'} = {} unless defined $session{'Attachments'}; + + my $subject = "$ARGS{'Attach'}"; + # since CGI.pm deutf8izes the magic field, we need to add it back. + Encode::_utf8_on($subject); + # strip leading directories + $subject =~ s#^.*[\\/]##; + + my $attachment = MakeMIMEEntity( + Subject => $subject, + Body => "", + AttachmentFieldName => 'Attach' + ); + + $session{'Attachments'} = { %{$session{'Attachments'} || {}}, + $ARGS{'Attach'} => $attachment }; +} +# }}} + +# delete temporary storage entry to make WebUI clean +unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) { + delete $session{'Attachments'}; +} +# }}} + +if ( exists $ARGS{SubmitTicket} ) { + $m->comp('Display.html', TicketObj => $TicketObj, %ARGS); + return; +} +</%INIT> + +<%ARGS> +$id => undef +$Action => undef +$DefaultStatus => undef +</%ARGS> |