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diff --git a/rt/html/Ticket/Update.html b/rt/html/Ticket/Update.html
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+%# BEGIN BPS TAGGED BLOCK {{{
+%# 
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
+%# 
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/copyleft/gpl.html.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# END BPS TAGGED BLOCK }}}
+<& /Elements/Header, Title => $title &>
+<& /Ticket/Elements/Tabs, 
+    Ticket => $TicketObj, 
+    Title=> $title &>
+
+<form action="Update.html" name="TicketUpdate" 
+	method="post" enctype="multipart/form-data">
+<& /Elements/Callback, _CallbackName => 'FormStart',ARGSRef =>\%ARGS &>
+<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction} %>" />
+<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus %>" />
+<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action} %>" />
+<table width="100%" border="0">
+
+<tr><td align="right"><&|/l&>Status</&>:</td>
+<td>
+<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
+<&|/l&>Owner</&>:  
+<& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => $ARGS{'Owner'} &>
+<&|/l&>Worked</&>: <input size="4" name="UpdateTimeWorked" value="<% $ARGS{UpdateTimeWorked} %>" /> 
+<& /Elements/SelectTimeUnits, Name => 'UpdateTimeWorked'&>
+</td></tr>
+% my $skip;
+<& /Elements/Callback, _CallbackName => 'BeforeUpdateType', skip => \$skip, %ARGS &>
+% if (!$skip) {
+<input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br />
+% }
+<tr><td align="right"><&|/l&>Update Type</&>:</td>
+<td><select name="UpdateType">
+% if ($CanComment) {
+  <option value="private" <%$ARGS{'UpdateType'} eq "private" ? "SELECTED" : !$ARGS{'UpdateType'}&&$CommentDefault%>><&|/l&>Comments (Not sent to requestors)</&></option>
+% }
+% if ($CanRespond) {
+   <option value="response" <%$ARGS{'UpdateType'} eq "response" ? "SELECTED" : !$ARGS{'UpdateType'}&&$ResponseDefault%>><&|/l&>Reply to requestors</&></option>
+% }
+</select> 
+</td></tr>
+<tr><td align="right"><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject()%>" /></td></tr>
+<tr><td align="right"><&|/l&>Cc</&>:</td><td> <input name="UpdateCc" size="60"
+value="<%$ARGS{UpdateCc}||""%>" /><br />
+<i><font size="-2">
+<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <strong>not</strong> change who will receive future updates.)</&></font></i>
+</td></tr>
+<tr><td align="right"><&|/l&>Bcc</&>:</td><td> <input name="UpdateBcc" size="60" value="<%$ARGS{UpdateBcc}||""%>" /><br />
+<i><font size="-2">
+<&|/l&>(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does <strong>not</strong> change who will receive future updates.)</&></font></i>
+</td></tr>
+% if (exists $session{'Attachments'}) {
+<td>
+<&|/l&>Attached file</&>:
+</td>
+<td colspan="5">
+<&|/l&>Check box to delete</&><br />
+% foreach my $attach_name (keys %{$session{'Attachments'}}) {
+<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
+% } # end of foreach
+</td>
+</tr>
+<tr>
+% } # end of if
+
+% if (my $TxnCFs = $TicketObj->TransactionCustomFields) {
+%    while (my $CF = $TxnCFs->Next()) {
+<tr>
+<td align="right"><% $CF->Name %>:</td>
+<td><& /Elements/EditCustomField, CustomField => $CF, NamePrefix =>
+    "Object-RT::Transaction--CustomField-" &><em><% $CF->FriendlyType %></em></td>
+</tr>
+%    } # end if while
+% } # end of if
+
+<tr><td align="right"><&|/l&>Attach</&>:</td><td><input name="Attach" type="file" /><input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" /><input type="hidden" class="hidden" name="UpdateAttach" value="1" />
+</td></tr>
+<tr><td align="right" valign="top"><&|/l&>Message</&>:</td><td>
+<& /Elements/Callback, _CallbackName => 'BeforeMessageBox', %ARGS &>
+% if (exists $ARGS{UpdateContent}) {
+% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
+% my $temp = $ARGS{'QuoteTransaction'};
+% delete $ARGS{'QuoteTransaction'};
+<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
+% $ARGS{'QuoteTransaction'} = $temp;
+% } else {
+<& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &>
+% }
+</td></tr>
+</table>
+
+
+
+
+<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
+% if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
+<& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
+% }
+</form>
+<%INIT>
+my $CanRespond = 0;
+my $CanComment = 0;
+my $title;
+
+my $TicketObj = LoadTicket($id);
+
+unless($DefaultStatus){
+    $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
+}
+
+if ($DefaultStatus =~ '^new$'){
+        $DefaultStatus='open';
+}
+
+if ($DefaultStatus eq 'resolved') {
+    $title = loc("Resolve ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
+} else {
+    $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
+}
+
+# Things needed in the template - we'll do the processing here, just
+# for the convenience:
+
+my ($CommentDefault, $ResponseDefault);
+if ($Action ne 'Respond') {
+   $CommentDefault = "SELECTED"; 
+} else {
+    $ResponseDefault = "SELECTED";
+}
+
+
+$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
+                     $TicketObj->CurrentUserHasRight('ModifyTicket') ); 
+
+$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
+                     $TicketObj->CurrentUserHasRight('ModifyTicket') ); 
+
+
+# {{{ deal with deleting uploaded attachments
+foreach my $key (keys %ARGS) {
+    if ($key =~ m/^DeleteAttach-(.+)$/) {
+	delete $session{'Attachments'}{$1};
+    }
+    $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
+}
+# }}}
+
+# {{{ store the uploaded attachment in session
+if ($ARGS{'Attach'}) {			# attachment?
+    $session{'Attachments'} = {} unless defined $session{'Attachments'};
+
+    my $subject = "$ARGS{'Attach'}";
+    # since CGI.pm deutf8izes the magic field, we need to add it back.
+    Encode::_utf8_on($subject);
+    # strip leading directories
+    $subject =~ s#^.*[\\/]##;
+
+    my $attachment = MakeMIMEEntity(
+        Filename             => $subject,
+        Body                => "",
+        AttachmentFieldName => 'Attach'
+    );
+
+    $session{'Attachments'} = { %{$session{'Attachments'} || {}},
+				$ARGS{'Attach'} => $attachment };
+}
+# }}}
+
+# delete temporary storage entry to make WebUI clean
+unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
+    delete $session{'Attachments'};
+}
+# }}}
+
+if ( exists $ARGS{SubmitTicket} ) {
+    $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
+    return;
+}
+
+</%INIT>
+
+<%ARGS>
+$id => undef
+$Action => undef
+$DefaultStatus => undef
+</%ARGS>