summaryrefslogtreecommitdiff
path: root/rt/html/Ticket/Create.html
diff options
context:
space:
mode:
Diffstat (limited to 'rt/html/Ticket/Create.html')
-rw-r--r--rt/html/Ticket/Create.html137
1 files changed, 90 insertions, 47 deletions
diff --git a/rt/html/Ticket/Create.html b/rt/html/Ticket/Create.html
index 5b8c908a1..b547242f2 100644
--- a/rt/html/Ticket/Create.html
+++ b/rt/html/Ticket/Create.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# BEGIN BPS TAGGED BLOCK {{{
%#
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
%#
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
@@ -14,18 +20,34 @@
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
%#
+%# CONTRIBUTION SUBMISSION POLICY:
%#
-%# END LICENSE BLOCK
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title => loc("Create a new ticket") &>
<& /Elements/Tabs,
current_toptab => "Ticket/Create.html",
Title => loc("Create a new ticket") &>
-<FORM ACTION="<%$RT::WebPath%>/Ticket/Create.html" METHOD="POST" ENCTYPE="multipart/form-data">
+<FORM ACTION="<%$RT::WebPath%>/Ticket/Create.html" METHOD="POST" ENCTYPE="multipart/form-data" NAME="TicketCreate">
<INPUT TYPE=HIDDEN Name="id" VALUE="new">
<A NAME="top">
@@ -34,55 +56,55 @@
<BR>
<& /Elements/TitleBoxStart, contentbg => "#cccccc", title => loc("Create a new ticket") &>
<TABLE border=0 cellpadding=0 cellspacing=0>
-<TR><TD><&|/l&>Queue</&></TD>
-<TD><% $QueueObj->Name %>
+<TR><TD class=label><&|/l&>Queue</&>:</TD>
+<TD class=value><% $QueueObj->Name %>
<INPUT TYPE=HIDDEN NAME=Queue Value="<%$QueueObj->Name%>">
</TD>
-<TD><&|/l&>Status</&>:
+<TD class=label><&|/l&>Status</&>:
</TD>
-<TD>
-<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new' &>
+<TD class=value>
+<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new', DefaultValue => 0 &>
</TD>
-<TD>
+<TD class=label>
<&|/l&>Owner</&>:
</TD>
-<TD>
-<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||undef &>
+<TD class=value>
+<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||$RT::Nobody->Id, DefaultValue => 0 &>
</TD>
</TR>
<TR>
-<TD>
+<TD class=label>
<&|/l&>Requestors</&>:
</TD>
-<TD COLSPAN=5>
+<TD class=value COLSPAN=5>
<INPUT Name="Requestors" Value="<% ($ARGS{Requestors}) || $session{CurrentUser}->EmailAddress %>" SIZE=40>
</TD>
</TR>
<TR>
-<TD>
+<TD class=labeltop>
<&|/l&>Cc</&>:
</TD>
-<TD COLSPAN=5>
-<INPUT NAME="Cc" SIZE=40<% $ARGS{Cc} && " VALUE=\"$ARGS{Cc}\""%>><BR>
+<TD class=value COLSPAN=5>
+<INPUT NAME="Cc" SIZE=40 VALUE="<% $ARGS{Cc} %>"><BR>
<i><font size=-2>
<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)</&></font></i>
</TD>
</TR>
<TR>
-<TD>
+<TD class=labeltop>
<&|/l&>Admin Cc</&>:
</TD>
-<TD COLSPAN=5>
-<INPUT NAME="AdminCc" SIZE=40<% $ARGS{AdminCc} && " VALUE=\"$ARGS{AdminCc}\""%>><BR>
+<TD class=value COLSPAN=5>
+<INPUT NAME="AdminCc" SIZE=40 VALUE="<% $ARGS{AdminCc} %>"><BR>
<i><font size=-2>
<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <b>will</b> receive future updates.)</&></font></i>
</TD>
</TR>
<TR>
-<TD>
+<TD class=label>
<&|/l&>Subject</&>:
</TD>
-<TD COLSPAN=5>
+<TD class=value COLSPAN=5>
<INPUT Name="Subject" SIZE=60 MAXSIZE=100 value="<%$ARGS{Subject} || ''%>">
</TD>
</TR>
@@ -91,15 +113,24 @@
<& /Ticket/Elements/EditCustomFields, QueueObj => $QueueObj &>
</TD>
</TR>
+% if ($TxnCFs->Count) {
+% while (my $CF = $TxnCFs->Next()) {
+<TR>
+<TD ALIGN=RIGHT><% $CF->Name %>:</TD>
+<TD><& /Elements/EditCustomField, CustomField => $CF, NamePrefix =>
+ "Object-RT::Transaction--CustomField-" &><em><% $CF->FriendlyType %></em></TD>
+</TD></TR>
+% }
+% }
<TR>
% if (exists $session{'Attachments'}) {
-<TD>
+<TD class=label>
<&|/l&>Attached file</&>:
</TD>
<TD COLSPAN=5>
<&|/l&>Check box to delete</&><BR>
% foreach my $attach_name (keys %{$session{'Attachments'}}) {
-<input type="checkbox" name="DeleteAttach-<%$attach_name%>"><%$attach_name%><BR>
+<input type="checkbox" name="DeleteAttach-<%$attach_name%>" value="1"><%$attach_name%><BR>
% } # end of foreach
</TD>
</TR>
@@ -108,7 +139,7 @@
<TD>
<&|/l&>Attach file</&>:
</TD>
-<TD COLSPAN=5>
+<TD class=value COLSPAN=5>
<INPUT TYPE=FILE NAME="Attach">
<INPUT TYPE=SUBMIT NAME="AddMoreAttach" VALUE="<&|/l&>Add More Files</&>">
</TD>
@@ -117,7 +148,7 @@
<TD COLSPAN=6>
<&|/l&>Describe the issue below</&>:<br>
% if (exists $ARGS{Content}) {
-<& /Elements/MessageBox, Default => $ARGS{Content} &>
+<& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &>
% } else {
<& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &>
%}
@@ -152,8 +183,8 @@
<TABLE BORDER=0>
<TR><TD ALIGN=RIGHT><&|/l&>Priority</&>:</TD><TD><input size=3 name="InitialPriority" value="<% $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority %>"></TD></TR>
<TR><TD ALIGN=RIGHT><&|/l&>Final Priority</&>:</TD><TD><input size=3 name="FinalPriority" value="<% $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority %>"></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Time Worked</&>:</TD><TD><input size=3 name="TimeWorked"<% $ARGS{TimeWorked} && " VALUE=\"$ARGS{TimeWorked}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Time Left</&>:</TD><TD><input size=3 name="TimeLeft"<% $ARGS{TimeLeft} && " VALUE=\"$ARGS{TimeLeft}\"" %>></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Time Worked</&>:</TD><TD><&|/l,'<input size=3 name="TimeWorked" value="'.$ARGS{TimeWorked}.'">'&>[_1] min</&></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Time Left</&>:</TD><TD><&|/l,'<input size=3 name="TimeLeft" value="'.$ARGS{TimeLeft}.'">'&>[_1] min</&></TD></TR>
</TABLE>
<& /Elements/TitleBoxEnd &>
<br>
@@ -162,26 +193,27 @@
color => "#663366" &>
<TABLE BORDER=0>
-<TR><TD ALIGN=RIGHT><&|/l&>Starts</&>:</TD><TD><input size=10 name="Starts"<% $ARGS{Starts} && " VALUE=\"$ARGS{Starts}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Due</&>:</TD><TD><input size=10 name="Due"<% $ARGS{Due} && " VALUE=\"$ARGS{Due}\"" %>></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Starts</&>:</TD><TD><input size=10 name="Starts" value="<% $ARGS{Starts} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Due</&>:</TD><TD><input size=10 name="Due" value="<%
+$ARGS{Due}%>"></TD></TR>
</TABLE>
<& /Elements/TitleBoxEnd &>
<BR>
</TD>
<TD VALIGN="TOP">
-<& /Elements/TitleBoxStart, title => loc('Relationships'),
+<& /Elements/TitleBoxStart, title => loc('Links'),
title_class=> 'inverse',
titleright => '', color=> "#336633" &>
-<i><&|/l&>(Enter ticket ids or URLs, seperated with spaces)</&></i>
+<i><&|/l&>(Enter ticket ids or URLs, separated with spaces)</&></i>
<TABLE BORDER=0>
-<TR><TD ALIGN=RIGHT><&|/l&>Depends on</&></TD><TD><input size=10 name="new-DependsOn"<% $ARGS{'new-DependsOn'} && " VALUE=\"$ARGS{'new-DependsOn'}\""%>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Depended on by</&></TD><TD><input size=10 name="DependsOn-new"<% $ARGS{'DependsOn-new'} && " VALUE=\"$ARGS{'DependsOn-new'}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Parents</&></TD><TD><input size=10 name="new-MemberOf"<% $ARGS{'new-MemberOf'} && " VALUE=\"$ARGS{'new-MemberOf'}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Children</&></TD><TD><input size=10 name="MemberOf-new" <% $ARGS{'MemberOf-new'} && " VALUE=\"$ARGS{'MemberOf-new'}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Refers to</&></TD><TD><input size=10 name="new-RefersTo"<% $ARGS{'new-RefersTo'} && " VALUE=\"$ARGS{'new-MemberOf'}\"" %>></TD></TR>
-<TR><TD ALIGN=RIGHT><&|/l&>Referred to by</&></TD><TD><input size=10 name="RefersTo-new"<% $ARGS{'RefersTo-new'} && " VALUE=\"$ARGS{'RefersTo-new'}\"" %>></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Depends on</&></TD><TD><input size=10 name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Depended on by</&></TD><TD><input size=10 name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Parents</&></TD><TD><input size=10 name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Children</&></TD><TD><input size=10 name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Refers to</&></TD><TD><input size=10 name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} %>"></TD></TR>
+<TR><TD ALIGN=RIGHT><&|/l&>Referred to by</&></TD><TD><input size=10 name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} %>"></TD></TR>
</TABLE>
@@ -200,9 +232,22 @@
<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR>
<%INIT>
+
+
+
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
-my $CFs = $QueueObj->CustomFields();
+my $CFs = $QueueObj->TicketCustomFields();
+my $TxnCFs = $QueueObj->TicketTransactionCustomFields();
+
+# if no due date has been set explicitly, then use the
+# queue's default if it exists
+if ($QueueObj->DefaultDueIn && !$ARGS{'Due'}) {
+ my $default_due = RT::Date->new($session{'CurrentUser'});
+ $default_due->SetToNow();
+ $default_due->AddDays($QueueObj->DefaultDueIn);
+ $ARGS{'Due'} = $default_due->ISO();
+}
# {{{ deal with deleting uploaded attachments
foreach my $key (keys %ARGS) {
@@ -218,8 +263,6 @@ if ($ARGS{'Attach'}) { # attachment?
my $subject = "$ARGS{'Attach'}";
- # since CGI.pm deutf8izes the magic field, we need to add it back.
- Encode::_utf8_on($subject);
# strip leading directories
$subject =~ s#^.*[\\/]##;
@@ -244,7 +287,7 @@ unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
if ((!exists $ARGS{'AddMoreAttach'}) && ($ARGS{'id'} eq 'new')) { # new ticket?
$m->comp('Display.html', %ARGS);
- $m->abort();
+ return();
}
</%INIT>
generated by cgit v1.2.1 (git 2.18.0) at 2025-06-14 13:11:24 +0000