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Diffstat (limited to 'rt/html/Ticket/Create.html')
| -rw-r--r-- | rt/html/Ticket/Create.html | 405 |
1 files changed, 405 insertions, 0 deletions
diff --git a/rt/html/Ticket/Create.html b/rt/html/Ticket/Create.html new file mode 100644 index 000000000..2061b3be3 --- /dev/null +++ b/rt/html/Ticket/Create.html @@ -0,0 +1,405 @@ +%# BEGIN BPS TAGGED BLOCK {{{ +%# +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> +%# +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: +%# +%# This work is made available to you under the terms of Version 2 of +%# the GNU General Public License. A copy of that license should have +%# been provided with this software, but in any event can be snarfed +%# from www.gnu.org. +%# +%# This work is distributed in the hope that it will be useful, but +%# WITHOUT ANY WARRANTY; without even the implied warranty of +%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +%# General Public License for more details. +%# +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA +%# 02110-1301 or visit their web page on the internet at +%# http://www.gnu.org/copyleft/gpl.html. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) +%# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. +%# +%# END BPS TAGGED BLOCK }}} +<& /Elements/Header, + Title => loc("Create a new ticket"), + onload => "hide(document.getElementById('Ticket-Create-details'));" &> +<& /Elements/Tabs, + current_toptab => "Ticket/Create.html", + Title => loc("Create a new ticket"), + actions => $actions &> +<& /Elements/ListActions, actions => \@results &> +<form action="<%$RT::WebPath%>/Ticket/Create.html" method="post" enctype="multipart/form-data" name="TicketCreate"> +<input type="hidden" class="hidden" name="id" value="new" /> +<& /Elements/Callback, _CallbackName => 'FormStart',ARGSRef =>\%ARGS &> + +<div id="Ticket-Create-basics"> +<a name="basics"></a> +<&| /Widgets/TitleBox, title => loc("Create a new ticket") &> +<table border="0" cellpadding="0" cellspacing="0"> +<tr><td class="label"><&|/l&>Queue</&>:</td> +<td class="value"><& Elements/ShowQueue, QueueObj => $QueueObj &> +<input type="hidden" class="hidden" name="Queue" value="<% $QueueObj->Name %>" /> +</td> +<td class="label"><&|/l&>Status</&>: +</td> +<td class="value"> +<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new', DefaultValue => 0 &> +</td> +<td class="label"> +<&|/l&>Owner</&>: +</td> +<td class="value"> +<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||$RT::Nobody->Id, DefaultValue => 0 &> +</td> +</tr> +<tr> +<td class="label"> +<&|/l&>Requestors</&>: +</td> +<td class="value" colspan="5"> +<input name="Requestors" value="<% ($ARGS{Requestors}) || $session{CurrentUser}->EmailAddress %>" size="40" /> +</td> +</tr> +<tr> +<td class="labeltop"> +<&|/l&>Cc</&>: +</td> +<td class="value" colspan="5"> +<input name="Cc" size="40" value="<% $ARGS{Cc} %>" /><br /> +<i><font size="-2"> +<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&></font></i> +</td> +</tr> +<tr> +<td class="labeltop"> +<&|/l&>Admin Cc</&>: +</td> +<td class="value" colspan="5"> +<input name="AdminCc" size="40" value="<% $ARGS{AdminCc} %>" /><br /> +<i><font size="-2"> +<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&></font></i> +</td> +</tr> +<tr> +<td class="label"> +<&|/l&>Subject</&>: +</td> +<td class="value" colspan="5"> +<input name="Subject" size="60" maxsize="200" value="<%$ARGS{Subject} || ''%>" /> +</td> +</tr> +<tr> +<td colspan="6"> +<& /Ticket/Elements/EditCustomFields, QueueObj => $QueueObj &> +</td> +</tr> +% if ($TxnCFs->Count) { +% while (my $CF = $TxnCFs->Next()) { +<tr> +<td align="right"><% $CF->Name %>:</td> +<td><& /Elements/EditCustomField, CustomField => $CF, NamePrefix => + "Object-RT::Transaction--CustomField-" &><em><% $CF->FriendlyType %></em></td> +</td></tr> +% } +% } +<tr> +% if (exists $session{'Attachments'}) { +<td class="label"> +<&|/l&>Attached file</&>: +</td> +<td colspan="5"> +<&|/l&>Check box to delete</&><br /> +% foreach my $attach_name (keys %{$session{'Attachments'}}) { +<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br /> +% } # end of foreach +</td> +</tr> +<tr> +% } # end of if +<td> +<&|/l&>Attach file</&>: +</td> +<td class="value" colspan="5"> +<input type="file" name="Attach" /> +<input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" /> +</td> +</tr> +<tr> +<td colspan="6"> +<&|/l&>Describe the issue below</&>:<br /> +% if (exists $ARGS{Content}) { +<& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &> +% } else { +<& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &> +%} + +<br /> +</td> +</tr> +<tr> +<td align="right" colspan="2"> +</td> +</tr> +</table> +</&> +<& /Elements/Submit, Label => loc("Create")&> +</div> + +<div id="Ticket-Create-details"> +<a name="details"></a> +<table width="100%" border="0"> +<tr> +<td width="50%" valign="top"> + + <&| /Widgets/TitleBox, title => loc('The Basics'), + title_class=> 'inverse', + color => "#993333" &> +<table border="0"> +<tr><td align="right"><&|/l&>Priority</&>:</td><td><input size="3" name="InitialPriority" value="<% $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority %>" /></td></tr> +<tr><td align="right"><&|/l&>Final Priority</&>:</td><td><input size="3" name="FinalPriority" value="<% $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority %>" /></td></tr> +<tr><td align="right"><&|/l&>Time Estimated</&>:</td> +<td> +<input size="3" name="TimeEstimated" value="<%$ARGS{TimeEstimated}%>" /> +<& /Elements/SelectTimeUnits, Name =>'TimeEstimated' &> + +</td></tr> +<tr><td align="right"><&|/l&>Time Worked</&>:</td> +<td> +<input size="3" name="TimeWorked" value="<%$ARGS{TimeWorked}%>" /> +<& /Elements/SelectTimeUnits, Name =>'TimeWorked' &> + +</td></tr> +<tr> +<td align="right"><&|/l&>Time Left</&>:</td> +<td><input size="3" name="TimeLeft" value="<%$ARGS{TimeLeft}%>" /> +<& /Elements/SelectTimeUnits, Name =>'TimeLeft' &> +</td></tr> +</table> +</&> +<br /> +<&|/Widgets/TitleBox, title => loc("Dates"), + title_class=> 'inverse', + color => "#663366" &> + +<table> +<tr><td class="label"><&|/l&>Starts</&>:</td><td><& /Elements/SelectDate, Name => "Starts", Default => $ARGS{Starts} || '' &></td></tr> +<tr><td class="label"><&|/l&>Due</&>:</td><td><& /Elements/SelectDate, Name => "Due", Default => $ARGS{Due} || '' &></td></tr> +</table> +</&> +<br /> +</td> + +<td valign="top"> +<&| /Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &> + +<em><&|/l&>(Enter ticket ids or URLs, separated with spaces)</&></em> +<table border="0"> +<tr><td align="right"><&|/l&>Depends on</&></td><td><input size="10" name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} %>" /></td></tr> +<tr><td align="right"><&|/l&>Depended on by</&></td><td><input size="10" name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} %>" /></td></tr> +<tr><td align="right"><&|/l&>Parents</&></td><td><input size="10" name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} %>" /></td></tr> +<tr><td align="right"><&|/l&>Children</&></td><td><input size="10" name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} %>" /></td></tr> +<tr><td align="right"><&|/l&>Refers to</&></td><td><input size="10" name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} %>" /></td></tr> +<tr><td align="right"><&|/l&>Referred to by</&></td><td><input size="10" name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} %>" /></td></tr> + + +</table> +</&> +<br /> + +</td> +</tr> +</table> +<& /Elements/Submit, Label => loc("Create") &> +</div> +</form> + +<%INIT> + +my $CloneTicketObj; +if ( $CloneTicket ) { + $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} ); + $CloneTicketObj->Load($CloneTicket) or Abort(loc("Ticket could not be loaded")); + + my $clone = { + Requestors => join( ',', $CloneTicketObj->RequestorAddresses ), + Cc => join( ',', $CloneTicketObj->CcAddresses), + AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses), + InitialPriority => $CloneTicketObj->Priority, + }; + + $clone->{$_} = $CloneTicketObj->$_() + for qw/Owner Subject FinalPriority TimeEstimated TimeWorked + Status TimeLeft Starts Started Due Resolved/; + + my $members = $CloneTicketObj->Members; + my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by ); + while ( my $member = $members->Next ) { + push @members, $member->LocalBase; + } + $clone->{'MemberOf-new'} = join ' ', @members; + + my $members_of = $CloneTicketObj->MemberOf; + while ( my $member_of = $members_of->Next ) { + push @members_of, $member_of->LocalTarget; + } + $clone->{'new-MemberOf'} = join ' ', @members_of; + + my $refers = $CloneTicketObj->RefersTo; + while ( my $refer = $refers->Next ) { + push @refers, $refer->LocalTarget; + } + $clone->{'new-RefersTo'} = join ' ', @refers; + + my $refers_by = $CloneTicketObj->ReferredToBy; + while ( my $refer_by = $refers_by->Next ) { + push @refers_by, $refer_by->LocalBase; + } + $clone->{'RefersTo-new'} = join ' ', @refers_by; + + my $depends = $CloneTicketObj->DependsOn; + while ( my $depend = $depends->Next ) { + push @depends, $depend->LocalTarget; + } + $clone->{'new-DependsOn'} = join ' ', @depends; + + my $depends_by = $CloneTicketObj->DependedOnBy; + while ( my $depend_by = $depends_by->Next ) { + push @depends_by, $depend_by->LocalBase; + } + $clone->{'DependsOn-new'} = join ' ', @depends_by; + + + + my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields(); + while ( my $cf = $cfs->Next ) { + my $cf_id = $cf->id; + my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id ); + my @cf_values; + while ( my $cf_value = $cf_values->Next ) { + push @cf_values, $cf_value->Content; + } + $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} + = join "\n", @cf_values; + } + + for ( keys %$clone ) { + $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_}; + } + +} + +my @results; +my $QueueObj = new RT::Queue($session{'CurrentUser'}); +$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded.")); +my $CFs = $QueueObj->TicketCustomFields(); +my $TxnCFs = $QueueObj->TicketTransactionCustomFields(); + +my $ValidCFs = $m->comp( + '/Elements/ValidateCustomFields', + CustomFields => $CFs, + ARGSRef => \%ARGS +); + +# if no due date has been set explicitly, then use the +# queue's default if it exists +if ($QueueObj->DefaultDueIn && !$ARGS{'Due'}) { + my $default_due = RT::Date->new($session{'CurrentUser'}); + $default_due->SetToNow(); + $default_due->AddDays($QueueObj->DefaultDueIn); + $ARGS{'Due'} = $default_due->ISO(); +} + +# {{{ deal with deleting uploaded attachments +foreach my $key (keys %ARGS) { + if ($key =~ m/^DeleteAttach-(.+)$/) { + delete $session{'Attachments'}{$1}; + } + $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; +} + +# {{{ store the uploaded attachment in session +if ($ARGS{'Attach'}) { # attachment? + $session{'Attachments'} = {} unless defined $session{'Attachments'}; + + my $subject = "$ARGS{'Attach'}"; + + # strip leading directories + $subject =~ s#^.*[\\/]##; + + my $attachment = MakeMIMEEntity( + Subject => $subject, + Body => "", + AttachmentFieldName => 'Attach' + ); + + $session{'Attachments'} = { %{$session{'Attachments'} || {}}, + $ARGS{'Attach'} => $attachment }; +} +# }}} + +# delete temporary storage entry to make WebUI clean +unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') { + delete $session{'Attachments'}; +} + + +# }}} + +if ((!exists $ARGS{'AddMoreAttach'}) and ($ARGS{'id'} eq 'new')) { # new ticket? + if ($ValidCFs) { + $m->comp('Display.html', %ARGS); + $RT::Logger->crit("After display call; error is $@"); + $m->abort(); + } + else { + # Invalid CFs + while (my $CF = $CFs->Next) { + my $msg = $m->notes('InvalidField-' . $CF->Id) or next; + push @results, $CF->Name . ': ' . $msg; + } + } +} + +my $actions = { + A => { + html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Show basics') . q[</a>], + }, + B => { + html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Show details') . q[</a>], + }, +}; +</%INIT> + +<%ARGS> +$DependsOn => undef +$DependedOnBy => undef +$MemberOf => undef +$QuoteTransaction => undef +$Queue => undef +$CloneTicket => undef +</%ARGS> |