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-rw-r--r--rt/html/SelfService/Attachment/dhandler49
-rw-r--r--rt/html/SelfService/Closed.html49
-rw-r--r--rt/html/SelfService/Create.html115
-rwxr-xr-xrt/html/SelfService/CreateTicketInQueue.html61
-rw-r--r--rt/html/SelfService/Display.html219
-rw-r--r--rt/html/SelfService/Elements/GotoTicket46
-rw-r--r--rt/html/SelfService/Elements/Header47
-rw-r--r--rt/html/SelfService/Elements/MyRequests85
-rw-r--r--rt/html/SelfService/Elements/Tabs90
-rw-r--r--rt/html/SelfService/Error.html68
-rw-r--r--rt/html/SelfService/Prefs.html90
-rw-r--r--rt/html/SelfService/Update.html127
-rw-r--r--rt/html/SelfService/index.html48
13 files changed, 1094 insertions, 0 deletions
diff --git a/rt/html/SelfService/Attachment/dhandler b/rt/html/SelfService/Attachment/dhandler
new file mode 100644
index 000000000..f953c2486
--- /dev/null
+++ b/rt/html/SelfService/Attachment/dhandler
@@ -0,0 +1,49 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%init>
+$m->comp('/Ticket/Attachment/dhandler', %ARGS);
+$m->abort;
+</%init>
diff --git a/rt/html/SelfService/Closed.html b/rt/html/SelfService/Closed.html
new file mode 100644
index 000000000..2d49a6897
--- /dev/null
+++ b/rt/html/SelfService/Closed.html
@@ -0,0 +1,49 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /SelfService/Elements/Header, Title => loc('Closed tickets') &>
+
+<& /SelfService/Elements/MyRequests, status => ['rejected', 'resolved'], friendly_status =>
+loc('closed') &>
diff --git a/rt/html/SelfService/Create.html b/rt/html/SelfService/Create.html
new file mode 100644
index 000000000..d60ae267a
--- /dev/null
+++ b/rt/html/SelfService/Create.html
@@ -0,0 +1,115 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& Elements/Header, Title => loc("Create a ticket") &>
+
+<FORM ACTION="Display.html" METHOD="POST" ENCTYPE="multipart/form-data">
+<INPUT TYPE=HIDDEN Name="id" VALUE="new">
+
+<TABLE>
+<TR>
+<TD class="label">
+<&|/l&>Queue</&>:
+</td>
+<td class="value">
+ <input type="hidden" name="Queue" value="<%$queue_obj->id%>">
+ <b><%$queue_obj->Name%></b> (<%$queue_obj->Description%>)
+</TD>
+</TR>
+<TR>
+<TD class="label">
+<&|/l&>Requestors</&>:
+</TD>
+<TD class="value">
+<INPUT Name="Requestors" Value="<%$session{CurrentUser}->EmailAddress%>" SIZE=20>
+</TD>
+</TR>
+<TR>
+<TD class="label">
+<&|/l&>Cc</&>:
+</TD>
+<TD class="value">
+ <INPUT NAME="Cc" SIZE=20>
+</TD>
+</TR>
+<TR>
+<TD class="label">
+<&|/l&>Subject</&>:
+</TD>
+<TD class="value">
+<INPUT Name="Subject" SIZE=60 MAXSIZE=100 value="">
+</TD>
+</TR>
+<tr>
+ <td colspan="2">
+ <& /Ticket/Elements/EditCustomFields, QueueObj => $queue_obj &>
+ </td>
+</tr>
+<tr>
+<TD class="label">
+<&|/l&>Attach file</&>:
+</TD>
+<TD class="value">
+<INPUT Name="Attach" type="file">
+</TD>
+</TR>
+<TR>
+<TD COLSPAN=2>
+<&|/l&>Describe the issue below</&>:<br>
+<& /Elements/MessageBox &>
+</TD>
+</TR>
+</TABLE>
+<& /Elements/Submit, Label => loc("Create ticket")&>
+
+
+</FORM>
+<%args>
+$Queue => undef
+</%args>
+<%init>
+my $queue_obj = RT::Queue->new($session{'CurrentUser'});
+$queue_obj->Load($Queue);
+</%init>
diff --git a/rt/html/SelfService/CreateTicketInQueue.html b/rt/html/SelfService/CreateTicketInQueue.html
new file mode 100755
index 000000000..5e8973610
--- /dev/null
+++ b/rt/html/SelfService/CreateTicketInQueue.html
@@ -0,0 +1,61 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& Elements/Header, Title => loc("Create a ticket") &>
+
+<h1><&|/l&>Select a queue for your new ticket</&></h1>
+
+<dl>
+% while (my $queue = $queues->Next) {
+% next unless $queue->CurrentUserHasRight('CreateTicket');
+
+<dt><a href="<%$RT::WebPath%>/SelfService/Create.html?Queue=<%$queue->id%>"><%$queue->Name%></a></dt>
+<dd><%$queue->Description%></dd>
+% }
+</dl>
+<%init>
+my $queues = RT::Queues->new($session{'CurrentUser'});
+$queues->UnLimit;
+</%init>
diff --git a/rt/html/SelfService/Display.html b/rt/html/SelfService/Display.html
new file mode 100644
index 000000000..f7140df02
--- /dev/null
+++ b/rt/html/SelfService/Display.html
@@ -0,0 +1,219 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
+
+<& /Elements/ListActions, actions => \@results &>
+
+ <TABLE WIDTH="100%" class="ticketsummary" >
+ <TR>
+ <TD VALIGN=TOP WIDTH="50%" class="boxcontainer">
+ <& /Elements/TitleBoxStart, title => loc('The Basics'),
+ title_class=> 'inverse',
+ color => "#993333" &>
+ <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
+ <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
+ <& /Elements/TitleBoxEnd &>
+</TD>
+ <TD VALIGN=TOP WIDTH="50%" class="boxcontainer">
+ <& /Elements/TitleBoxStart, title => loc("Dates"),
+ title_class=> 'inverse',
+ color => "#663366" &>
+ <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
+ <& /Elements/TitleBoxEnd &>
+</TD>
+</TR>
+</TABLE>
+
+
+
+%#!!pape: selfservice_find_attachments.patch {{
+<& /Ticket/Elements/ShowHistory,
+ Ticket => $Ticket,
+ URIFile => "Display.html",
+ ShowHeaders => $ARGS{'ShowHeaders'},
+ AttachPath => "Attachment",
+ Attachments => $attachments,
+ UpdatePath => "Update.html"
+&>
+%#!!pape: selfservice_find_attachments.patch }}
+
+
+
+<%INIT>
+
+my ( $field, @results );
+
+# {{{ Load the ticket
+#If we get handed two ids, mason will make them an array. bleck.
+# We want teh first one. Just because there's no other sensible way
+# to deal
+my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
+
+my $Ticket = new RT::Ticket( $session{'CurrentUser'} );
+
+# store the uploaded attachment in session
+if ( $ARGS{'Attach'} ) { # attachment?
+ $session{'Attachments'} = {} unless defined $session{'Attachments'};
+
+ my $subject = "$ARGS{'Attach'}";
+
+ # since CGI.pm deutf8izes the magic field, we need to add it back.
+ Encode::_utf8_on($subject);
+
+ # strip leading directories
+ $subject =~ s#^.*[\\/]##;
+
+ my $attachment = MakeMIMEEntity(
+ Subject => $subject,
+ Body => "",
+ AttachmentFieldName => 'Attach'
+ );
+
+ $session{'Attachments'} =
+ { %{ $session{'Attachments'} || {} },
+ $ARGS{'Attach'} => $attachment };
+}
+
+if ( $id[0] eq 'new' ) {
+
+ # {{{ Create a new ticket
+
+ my $Queue = new RT::Queue( $session{'CurrentUser'} );
+ unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
+ $m->comp( 'Error.html', Why => loc('Queue not found') );
+ $m->abort;
+ }
+
+ unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
+ $m->comp( 'Error.html',
+ Why =>
+ loc('You have no permission to create tickets in that queue.') );
+ $m->abort;
+ }
+
+
+ ( $Ticket, @results ) =
+ CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' );
+
+ unless ( $Ticket->id ) {
+ $m->comp( 'Error.html', Why => join( "\n", @results ));
+ $m->abort();
+ }
+
+ # }}}
+
+ # delete temporary storage entry to make WebUI clean
+ unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
+ delete $session{'Attachments'};
+ }
+
+ # }}}
+ }
+ else {
+ unless ( $Ticket->Load( $id[0] ) ) {
+ $m->comp( 'Error.html',
+ Why => loc( "Couldn't load ticket '[_1]'", $id ) );
+ $m->abort();
+ }
+ }
+
+ # }}}
+
+ unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
+ $m->comp( 'Error.html',
+ Why => loc("No permission to display that ticket") );
+ $m->abort();
+ }
+
+ my ( $code, $msg );
+
+ #Update the status
+ if ( ( defined $ARGS{'Status'} )
+ and $ARGS{'Status'}
+ and ( $ARGS{'Status'} ne $Ticket->Status ) )
+ {
+ ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
+ push @results, "$msg";
+ }
+
+ # }}}
+
+ if (
+ $session{'Attachments'}
+ || ( $ARGS{'UpdateContent'} ne ''
+ && $ARGS{'UpdateContent'} ne "-- \n"
+ . $session{'CurrentUser'}->UserObj->Signature )
+ )
+ {
+ $ARGS{UpdateAttachments} = $session{'Attachments'};
+ }
+ ProcessUpdateMessage(
+ ARGSRef => \%ARGS,
+ Actions => \@results,
+ TicketObj => $Ticket
+ );
+
+ # delete temporary storage entry to make WebUI clean
+ unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
+ delete $session{'Attachments'};
+ }
+
+ my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
+ push (@results, @cfupdates);
+
+ # }}}
+
+ my $Transactions = $Ticket->Transactions;
+
+ my $attachments =
+ $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );
+
+</%INIT>
+
+
+<%ARGS>
+$id => undef
+</%ARGS>
diff --git a/rt/html/SelfService/Elements/GotoTicket b/rt/html/SelfService/Elements/GotoTicket
new file mode 100644
index 000000000..50efaa24e
--- /dev/null
+++ b/rt/html/SelfService/Elements/GotoTicket
@@ -0,0 +1,46 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<FORM ACTION="<%$RT::WebPath%>/SelfService/Display.html"><input type=submit value="<&|/l&>Goto ticket</&>">&nbsp;<input size=4 name=id></FORM>
diff --git a/rt/html/SelfService/Elements/Header b/rt/html/SelfService/Elements/Header
new file mode 100644
index 000000000..c7e6a9167
--- /dev/null
+++ b/rt/html/SelfService/Elements/Header
@@ -0,0 +1,47 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /Elements/Header, %ARGS, Prefs => '/SelfService/Prefs.html' &>
+<& /SelfService/Elements/Tabs, %ARGS &>
diff --git a/rt/html/SelfService/Elements/MyRequests b/rt/html/SelfService/Elements/MyRequests
new file mode 100644
index 000000000..2df8ce842
--- /dev/null
+++ b/rt/html/SelfService/Elements/MyRequests
@@ -0,0 +1,85 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /Elements/TitleBoxStart, title => $title &>
+<TABLE BORDER=0 cellspacing=1 cellpadding=1 BGCOLOR="#eeeeee" WIDTH=100%>
+<TR>
+<TH><&|/l&>Subject</&></TH>
+<TH><&|/l&>Status</&></TH>
+<TH><&|/l&>Owner</&></TH>
+</TR>
+<TR>
+% while (my $Ticket = $MyTickets->Next) {
+<TR>
+<TD>
+<a href="<%$RT::WebPath%>/SelfService/Display.html?id=<%$Ticket->Id%>"><%$Ticket->Id%>: <%$Ticket->Subject%></a>
+</TD>
+<TD>
+<%loc($Ticket->Status)%>
+</TD><TD>
+<%$Ticket->OwnerObj->Name%>
+</TR>
+% }
+</TABLE>
+<& /Elements/TitleBoxEnd &>
+
+
+<%INIT>
+$title ||= loc("My [_1] tickets", $friendly_status);
+my $MyTickets;
+$MyTickets = new RT::Tickets ($session{'CurrentUser'});
+$MyTickets->LimitWatcher(TYPE => 'Requestor', VALUE => $session{'CurrentUser'}->EmailAddress);
+$MyTickets->OrderBy(FIELD => 'id', ORDER => 'ASC');
+
+foreach my $status (@status) {
+
+ $MyTickets->LimitStatus(VALUE => $status);
+}
+</%INIT>
+<%ARGS>
+$title => undef
+$friendly_status => loc('open')
+@status => ('open', 'new', 'stalled')
+</%ARGS>
diff --git a/rt/html/SelfService/Elements/Tabs b/rt/html/SelfService/Elements/Tabs
new file mode 100644
index 000000000..802fd6525
--- /dev/null
+++ b/rt/html/SelfService/Elements/Tabs
@@ -0,0 +1,90 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /Elements/PageLayout,
+ current_toptab => $current_toptab,
+ current_tab => $current_tab,
+ toptabs => $tabs,
+ topactions => $actions,
+ title => $Title
+&>
+<a name="skipnav" id="skipnav" accesskey="8"></a>
+<%INIT>
+
+if ($Title) {
+$Title = loc ("RT Self Service") . " / " . $Title;
+} else {
+$Title = loc ("RT Self Service");
+
+}
+my ($tab);
+my $tabs = { A => { title => loc('Open tickets'),
+ path => 'SelfService/',
+ },
+ B => { title => loc('Closed tickets'),
+ path => 'SelfService/Closed.html',
+ },
+ C => { title => loc('New ticket'),
+ path => 'SelfService/CreateTicketInQueue.html'
+ }
+ };
+if ($session{'CurrentUser'}->HasRight( Right => 'ModifySelf',
+ Object => $RT::System )) {
+ $tabs->{Z} = { title => loc('Preferences'),
+ path => 'SelfService/Prefs.html'
+ };
+}
+
+my $actions = {
+ B => { html => $m->scomp('GotoTicket')
+ }
+ };
+</%INIT>
+<%ARGS>
+$Title => undef
+$current_toptab => undef
+$current_tab => undef
+</%ARGS>
+
diff --git a/rt/html/SelfService/Error.html b/rt/html/SelfService/Error.html
new file mode 100644
index 000000000..8ac9f81ea
--- /dev/null
+++ b/rt/html/SelfService/Error.html
@@ -0,0 +1,68 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /SelfService/Elements/Header, Title => loc('Error') &>
+<h2 class="title"><%loc('Error')%></h2>
+<& /Elements/TitleBoxStart, title => $Title &>
+<%$Why%>
+<br>
+<font size=-1>
+<%$Details%>
+</font>
+<& /Elements/TitleBoxEnd &>
+</body>
+</HTML>
+
+
+<%args>
+$Code => undef
+$Details => undef
+$Title => loc("RT Error")
+$Why => loc("the calling component did not specify why")
+</%args>
+
+<%INIT>
+$RT::Logger->error("WebRT: $Why ($Details)");
+</%INIT>
diff --git a/rt/html/SelfService/Prefs.html b/rt/html/SelfService/Prefs.html
new file mode 100644
index 000000000..3913203fb
--- /dev/null
+++ b/rt/html/SelfService/Prefs.html
@@ -0,0 +1,90 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /SelfService/Elements/Header, Title => loc('Preferences') &>
+
+<& /Elements/ListActions, actions => \@results &>
+<form method=post>
+
+% unless ($RT::WebExternalAuth and !$RT::WebFallbackToInternalAuth) {
+<& /Elements/TitleBoxStart, title => loc('Change password') &>
+<&|/l&>New password</&>: <input type=password name="NewPass1" size=16>
+<&|/l&>Confirm</&>: <input type=password name="NewPass2" size=16>
+<& /Elements/TitleBoxEnd &>
+<BR>
+% }
+<& /Elements/Submit, Label => loc('Save Changes') &>
+ </form>
+
+
+<%INIT>
+my @results;
+
+if ($NewPass1) {
+ if ($NewPass1 ne $NewPass2) {
+ push (@results, "Passwords did not match.");
+ }
+ else {
+ my ($val, $msg)=$session{'CurrentUser'}->UserObj->SetPassword($NewPass1);
+ push (@results, "Password: ".$msg);
+ }
+}
+if ($Signature) {
+ $Signature =~ s/(\r\n|\r)/\n/g;
+ if ($Signature ne $session{'CurrentUser'}->UserObj->Signature) {
+ my ($val, $msg)=$session{'CurrentUser'}->UserObj->SetSignature($Signature);
+ push (@results, "Signature: ".$msg);
+ }
+}
+#A hack to make sure that session gets rewritten.
+
+$session{'i'}++;
+</%INIT>
+
+<%ARGS>
+$Signature => undef
+$NewPass1 => undef
+$NewPass2 => undef
+</%ARGS>
diff --git a/rt/html/SelfService/Update.html b/rt/html/SelfService/Update.html
new file mode 100644
index 000000000..816a610aa
--- /dev/null
+++ b/rt/html/SelfService/Update.html
@@ -0,0 +1,127 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /SelfService/Elements/Header,
+ Title =>loc('Update ticket #[_1]', $Ticket->id)
+&>
+
+
+<FORM ACTION="Display.html" METHOD=POST ENCTYPE="multipart/form-data">
+<input type=hidden name="UpdateType" value="response">
+<input TYPE="hidden" NAME="id" VALUE="<%$Ticket->Id%>">
+<table>
+ <tr>
+ <td class="label">
+ <&|/l&>Status</&>
+ </td>
+ <td class="value">
+ <& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)",loc($DefaultStatus)) &>
+ </td>
+ </tr>
+ <tr>
+ <td class="label">
+ <&|/l&>Subject</&>
+ </td>
+ <td class="value">
+ <input name="UpdateSubject" size=60 value="<% $Ticket->Subject %>">
+ </td>
+
+ </tr>
+% if (exists $session{'Attachments'}) {
+<tr>
+ <TD class="label">
+ <&|/l&>Attached file</&>
+ </TD>
+ <TD COLSPAN=5 class="value">
+ <&|/l&>Check box to delete</&><BR>
+% foreach my $attach_name (keys %{$session{'Attachments'}}) {
+ <input type="checkbox" name="DeleteAttach-<%$attach_name%>" value="1"><%$attach_name%><BR>
+% } # end of foreach
+ </TD>
+</TR>
+% } # end of if
+<tr>
+ <td class"label">
+ <&|/l&>Attach</&>
+ </td>
+ <td class="value">
+ <input name="Attach" type="file">
+ <input type="hidden" name="UpdateAttach" value="1">
+ </td>
+ </tr>
+</table>
+<& /Ticket/Elements/EditCustomFields, TicketObj => $Ticket &>
+<& /Elements/MessageBox,
+ Name => "UpdateContent",
+ QuoteTransaction => $ARGS{QuoteTransaction}
+ &>
+ <br>
+
+
+<& /Elements/Submit &>
+ </FORM>
+
+
+
+<%INIT>
+
+my $Ticket = LoadTicket($id);
+
+my $title = loc( "Update ticket #[_1]", $Ticket->id );
+
+$DefaultStatus = $Ticket->Status() unless ($DefaultStatus);
+
+
+Abort( loc("No permission to view update ticket") )
+ unless ( $Ticket->CurrentUserHasRight('ReplyToTicket')
+ or $Ticket->CurrentUserHasRight('ModifyTicket') );
+
+</%INIT>
+
+<%ARGS>
+$id => undef
+$Action => undef
+$DefaultStatus => undef
+</%ARGS>
diff --git a/rt/html/SelfService/index.html b/rt/html/SelfService/index.html
new file mode 100644
index 000000000..f3ccb8555
--- /dev/null
+++ b/rt/html/SelfService/index.html
@@ -0,0 +1,48 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /SelfService/Elements/Header, Title => undef &>
+
+<& /SelfService/Elements/MyRequests &>
generated by cgit v1.2.1 (git 2.18.0) at 2025-08-01 18:28:52 +0000