diff options
Diffstat (limited to 'rt/html/SelfService/Display.html')
| -rw-r--r-- | rt/html/SelfService/Display.html | 190 |
1 files changed, 134 insertions, 56 deletions
diff --git a/rt/html/SelfService/Display.html b/rt/html/SelfService/Display.html index fc3fcb289..f7140df02 100644 --- a/rt/html/SelfService/Display.html +++ b/rt/html/SelfService/Display.html @@ -1,8 +1,14 @@ -%# BEGIN LICENSE BLOCK +%# BEGIN BPS TAGGED BLOCK {{{ %# -%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> +%# COPYRIGHT: +%# +%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC +%# <jesse@bestpractical.com> %# -%# (Except where explictly superceded by other copyright notices) +%# (Except where explicitly superseded by other copyright notices) +%# +%# +%# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have @@ -14,31 +20,48 @@ %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# -%# Unless otherwise specified, all modifications, corrections or -%# extensions to this work which alter its source code become the -%# property of Best Practical Solutions, LLC when submitted for -%# inclusion in the work. +%# You should have received a copy of the GNU General Public License +%# along with this program; if not, write to the Free Software +%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. +%# +%# +%# CONTRIBUTION SUBMISSION POLICY: +%# +%# (The following paragraph is not intended to limit the rights granted +%# to you to modify and distribute this software under the terms of +%# the GNU General Public License and is only of importance to you if +%# you choose to contribute your changes and enhancements to the +%# community by submitting them to Best Practical Solutions, LLC.) %# +%# By intentionally submitting any modifications, corrections or +%# derivatives to this work, or any other work intended for use with +%# Request Tracker, to Best Practical Solutions, LLC, you confirm that +%# you are the copyright holder for those contributions and you grant +%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +%# royalty-free, perpetual, license to use, copy, create derivative +%# works based on those contributions, and sublicense and distribute +%# those contributions and any derivatives thereof. %# -%# END LICENSE BLOCK +%# END BPS TAGGED BLOCK }}} <& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &> <& /Elements/ListActions, actions => \@results &> <TABLE WIDTH="100%" class="ticketsummary" > <TR> - <TD VALIGN=TOP WIDTH="50%"> + <TD VALIGN=TOP WIDTH="50%" class="boxcontainer"> <& /Elements/TitleBoxStart, title => loc('The Basics'), title_class=> 'inverse', color => "#993333" &> <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &> + <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &> <& /Elements/TitleBoxEnd &> </TD> - <TD VALIGN=TOP WIDTH="50%"> + <TD VALIGN=TOP WIDTH="50%" class="boxcontainer"> <& /Elements/TitleBoxStart, title => loc("Dates"), title_class=> 'inverse', color => "#663366" &> - <& /Ticket/Elements/ShowDates, Ticket => $Ticket &> + <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &> <& /Elements/TitleBoxEnd &> </TD> </TR> @@ -46,7 +69,16 @@ -<& /Ticket/Elements/ShowHistory, Ticket => $Ticket&> +%#!!pape: selfservice_find_attachments.patch {{ +<& /Ticket/Elements/ShowHistory, + Ticket => $Ticket, + URIFile => "Display.html", + ShowHeaders => $ARGS{'ShowHeaders'}, + AttachPath => "Attachment", + Attachments => $attachments, + UpdatePath => "Update.html" +&> +%#!!pape: selfservice_find_attachments.patch }} @@ -61,6 +93,30 @@ my ( $field, @results ); my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id); my $Ticket = new RT::Ticket( $session{'CurrentUser'} ); + +# store the uploaded attachment in session +if ( $ARGS{'Attach'} ) { # attachment? + $session{'Attachments'} = {} unless defined $session{'Attachments'}; + + my $subject = "$ARGS{'Attach'}"; + + # since CGI.pm deutf8izes the magic field, we need to add it back. + Encode::_utf8_on($subject); + + # strip leading directories + $subject =~ s#^.*[\\/]##; + + my $attachment = MakeMIMEEntity( + Subject => $subject, + Body => "", + AttachmentFieldName => 'Attach' + ); + + $session{'Attachments'} = + { %{ $session{'Attachments'} || {} }, + $ARGS{'Attach'} => $attachment }; +} + if ( $id[0] eq 'new' ) { # {{{ Create a new ticket @@ -73,65 +129,87 @@ if ( $id[0] eq 'new' ) { unless ( $Queue->CurrentUserHasRight('CreateTicket') ) { $m->comp( 'Error.html', - Why => - loc('You have no permission to create tickets in that queue.') ); + Why => + loc('You have no permission to create tickets in that queue.') ); $m->abort; } - my @Requestors = split ( /\s*,\s*/, $ARGS{'Requestors'} ); - my @Cc = split ( /\s*,\s*/, $ARGS{'Cc'} ); - - my $MIMEObj = MakeMIMEEntity( Subject => $ARGS{'Subject'}, - From => $ARGS{'From'}, - Cc => $ARGS{'Cc'}, - Body => $ARGS{'Content'}, - AttachmentFieldName => 'Attach' ); - - #TODO in Create_Details.html: priorities and due-date - my ( $id, $Trans, $ErrMsg ) = $Ticket->Create( Queue => $ARGS{Queue}, - Requestor => \@Requestors, - Cc => \@Cc, - Subject => $ARGS{Subject}, - MIMEObj => $MIMEObj ); - unless ( $id && $Trans ) { - $m->comp( 'Error.html', Why => $ErrMsg ); - $m->abort(); - } - push ( @results, $ErrMsg ); + ( $Ticket, @results ) = + CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' ); + + unless ( $Ticket->id ) { + $m->comp( 'Error.html', Why => join( "\n", @results )); + $m->abort(); + } + + # }}} + + # delete temporary storage entry to make WebUI clean + unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { + delete $session{'Attachments'}; + } + + # }}} + } + else { + unless ( $Ticket->Load( $id[0] ) ) { + $m->comp( 'Error.html', + Why => loc( "Couldn't load ticket '[_1]'", $id ) ); + $m->abort(); + } + } # }}} -} -else { - unless ( $Ticket->Load( $id[0] ) ) { + + unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) { $m->comp( 'Error.html', - Why => loc( "Couldn't load ticket '[_1]'", $id ) ); + Why => loc("No permission to display that ticket") ); $m->abort(); } -} -# }}} + my ( $code, $msg ); -unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) { - $m->comp( 'Error.html', - Why => loc("No permission to display that ticket") ); - $m->abort(); -} + #Update the status + if ( ( defined $ARGS{'Status'} ) + and $ARGS{'Status'} + and ( $ARGS{'Status'} ne $Ticket->Status ) ) + { + ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} ); + push @results, "$msg"; + } -my ( $code, $msg ); + # }}} -#Update the status -if ( ( defined $ARGS{'Status'} ) - and ( $ARGS{'Status'} ne $Ticket->Status ) ) { - ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} ); - push @results, "$msg"; -} + if ( + $session{'Attachments'} + || ( $ARGS{'UpdateContent'} ne '' + && $ARGS{'UpdateContent'} ne "-- \n" + . $session{'CurrentUser'}->UserObj->Signature ) + ) + { + $ARGS{UpdateAttachments} = $session{'Attachments'}; + } + ProcessUpdateMessage( + ARGSRef => \%ARGS, + Actions => \@results, + TicketObj => $Ticket + ); + + # delete temporary storage entry to make WebUI clean + unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { + delete $session{'Attachments'}; + } + + my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS); + push (@results, @cfupdates); + + # }}} -ProcessUpdateMessage( ARGSRef => \%ARGS, - Actions => \@results, - TicketObj => $Ticket ); + my $Transactions = $Ticket->Transactions; -my $Transactions = $Ticket->Transactions; + my $attachments = + $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket ); </%INIT> |