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+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/copyleft/gpl.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /Elements/Header, Title => $title &>
+<& /Ticket/Elements/Tabs,
+ current_tab => "Search/Bulk.html",
+ Title => $title,
+ Format => $ARGS{'Format'}, # we don't want the locally modified one
+ Query => $Query,
+ Rows => $Rows,
+ OrderBy => $OrderBy,
+ Order => $Order &>
+
+<& /Elements/ListActions, actions => \@results &>
+<form method="post" action="<%$RT::WebPath%>/Search/Bulk.html" enctype="multipart/form-data">
+% foreach my $var qw(Query Format OrderBy Order Rows Page) {
+<input type="hidden" class="hidden" name="<%$var%>" value="<%$ARGS{$var}%>" />
+%}
+<& /Elements/TicketList, Query => $Query,
+ DisplayFormat => $Format,
+ Format => $ARGS{'Format'},
+ Verbatim => 1,
+ AllowSorting => 1,
+ OrderBy => $OrderBy,
+ Order => $Order,
+ Rows => $Rows,
+ Page => $Page,
+ BaseURL => $RT::WebPath."/Search/Bulk.html?"
+ &>
+
+<hr>
+
+<& /Elements/Submit, Label => loc('Update'), CheckAll => 1, ClearAll => 1 &>
+<br />
+<&|/Widgets/TitleBox, title => $title &>
+<table>
+<tr>
+<td valign="top">
+<table>
+<tr><td class="label"> <&|/l&>Make Owner</&>: </td>
+<td class="value"> <& /Elements/SelectOwner, Name => "Owner" &> (<input type="checkbox" class="checkbox" name="ForceOwnerChange" /> <&|/l&>Force change</&>) </td></tr>
+<tr><td class="label"> <&|/l&>Add Requestor</&>: </td>
+<td class="value"> <input name="AddRequestor" size="20" /> </td></tr>
+<tr><td class="label"> <&|/l&>Remove Requestor</&>: </td>
+<td class="value"> <input name="DeleteRequestor" size="20" /> </td></tr>
+<tr><td class="label"> <&|/l&>Add Cc</&>: </td>
+<td class="value"> <input name="AddCc" size="20" /> </td></tr>
+<tr><td class="label"> <&|/l&>Remove Cc</&>: </td>
+<td class="value"> <input name="DeleteCc" size="20" /> </td></tr>
+<tr><td class="label"> <&|/l&>Add AdminCc</&>: </td>
+<td class="value"> <input name="AddAdminCc" size="20" /> </td></tr>
+<tr><td class="label"> <&|/l&>Remove AdminCc</&>: </td>
+<td class="value"> <input name="DeleteAdminCc" size="20" /> </td></tr>
+</table>
+</td>
+<td valign="top">
+<table>
+<tr><td class="label"> <&|/l&>Make subject</&>: </td>
+<td class="value"> <input name="Subject" size="20" /> </td></tr>
+<tr><td class="label"> <&|/l&>Make priority</&>: </td>
+<td class="value"> <input name="Priority" size="4" /> </td></tr>
+<tr><td class="label"> <&|/l&>Make queue</&>: </td>
+<td class="value"> <& /Elements/SelectQueue, Name => "Queue" &> </td></tr>
+<tr><td class="label"> <&|/l&>Make Status</&>: </td>
+<td class="value"> <& /Elements/SelectStatus, Name => "Status" &> </td></tr>
+<tr><td class="label"> <&|/l&>Make date Starts</&>: </td>
+<td class="value"> <& /Elements/SelectDate, Name => "Starts_Date", ShowTime => 0, Default => '' &> </td></tr>
+<tr><td class="label"> <&|/l&>Make date Started</&>: </td>
+<td class="value"> <& /Elements/SelectDate, Name => "Started_Date", ShowTime => 0, Default => '' &> </td></tr>
+<tr><td class="label"> <&|/l&>Make date Told</&>: </td>
+<td class="value"> <& /Elements/SelectDate, Name => "Told_Date", ShowTime => 0, Default => '' &> </td></tr>
+<tr><td class="label"> <&|/l&>Make date Due</&>: </td>
+<td class="value"> <& /Elements/SelectDate, Name => "Due_Date", ShowTime => 0, Default => '' &> </td></tr>
+<tr><td class="label"> <&|/l&>Make date Resolved</&>: </td>
+<td class="value"> <& /Elements/SelectDate, Name => "Resolved_Date", ShowTime => 0, Default => '' &> </td></tr>
+</table>
+
+</td>
+</tr>
+</table>
+</&>
+<&| /Widgets/TitleBox, title => loc('Add comments or replies to selected tickets') &>
+<table>
+<tr><td align="right"><&|/l&>Update Type</&>:</td>
+<td><select name="UpdateType">
+ <option value="private" ><&|/l&>Comments (not sent to requestors)</&></option>
+<option value="response" ><&|/l&>Reply to requestors</&></option>
+</select>
+</td></tr>
+<tr><td align="right"><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size="60" value="" /></td></tr>
+% while (my $CF = $TxnCFs->Next()) {
+<tr>
+<td align="right"><% $CF->Name %>:</td>
+<td><& /Elements/EditCustomField,
+ CustomField => $CF,
+ NamePrefix => "Object-RT::Transaction--CustomField-"
+ &><em><% $CF->FriendlyType %></em></td>
+</td></tr>
+% } # end if while
+ <tr><td align="right"><&|/l&>Attach</&>:</td><td><input name="UpdateAttachment" type="file" /></td></tr>
+ <tr><td class="labeltop"><&|/l&>Message</&>:</td><td>
+ <& /Elements/MessageBox, Name=>"UpdateContent"&>
+ </td></tr>
+ </table>
+
+</&>
+<&|/Widgets/TitleBox, title => loc('Edit Custom Fields'), color => "#336633"&>
+<%perl>
+my $cfs = RT::CustomFields->new($session{'CurrentUser'});
+$cfs->LimitToGlobal();
+$cfs->LimitToQueue($_) for keys %$seen_queues;
+</%perl>
+<table>
+<tr>
+<th><&|/l&>Name</&></th>
+<th><&|/l&>Add values</&></th>
+<th><&|/l&>Delete values</&></th>
+</tr>
+% while (my $cf = $cfs->Next()) {
+<tr>
+<td class="label"><%$cf->Name%><br />
+<em>(<%$cf->FriendlyType%>)</em></td>
+% my $rows = 5;
+% my @add = (NamePrefix => 'Bulk-Add-CustomField-', CustomField => $cf, Rows => $rows, Multiple => ($cf->MaxValues ==1 ? 0 : 1) , Cols => 25);
+% my @del = (NamePrefix => 'Bulk-Delete-CustomField-', CustomField => $cf, Rows => $rows, Multiple => 1, Cols => 25);
+% if ($cf->Type eq 'Select') {
+<td><& /Elements/EditCustomFieldSelect, @add &></td>
+<td><& /Elements/EditCustomFieldSelect, @del &></td>
+% } elsif ($cf->Type eq 'Combobox') {
+<td><& /Elements/EditCustomFieldCombobox, @add &></td>
+<td><& /Elements/EditCustomFieldCombobox, @del &></td>
+% } elsif ($cf->Type eq 'Freeform') {
+<td><& /Elements/EditCustomFieldFreeform, @add &></td>
+<td><& /Elements/EditCustomFieldFreeform, @del &></td>
+% } elsif ($cf->Type eq 'Text') {
+<td><& /Elements/EditCustomFieldText, @add &></td>
+<td>&nbsp;</td>
+% } else {
+% $RT::Logger->crit("Unknown CustomField type: " . $cf->Type);
+% }
+</tr>
+% }
+</table>
+</&>
+
+<&|/Widgets/TitleBox, title => loc('Edit Links'), color => "#336633"&>
+<em><&|/l&>Enter tickets or URIs to link tickets to. Separate multiple entries with spaces.</&></em><br />
+<& /Ticket/Elements/BulkLinks &>
+</&>
+
+<& /Elements/Submit, Label => loc('Update') &>
+
+
+</form>
+
+
+<%INIT>
+my $title = loc("Update multiple tickets");
+
+# Iterate through the ARGS hash and remove anything with a null value.
+map ( $ARGS{$_} =~ /^$/ && ( delete $ARGS{$_} ), keys %ARGS );
+
+my (@results);
+
+$Page ||= 1;
+
+$Format ||= $RT::DefaultSearchResultFormat;
+
+# inject _CHECKBOX to the first field.
+$Format =~ s/'?([^']+)'?,/'___CHECKBOX__$1',/;
+
+my $Tickets = RT::Tickets->new( $session{'CurrentUser'} );
+$Tickets->FromSQL($Query);
+if ( $OrderBy =~ /\|/ ) {
+
+ # Multiple Sorts
+ my @OrderBy = split /\|/, $OrderBy;
+ my @Order = split /\|/, $Order;
+ $Tickets->OrderByCols(
+ map { { FIELD => $OrderBy[$_], ORDER => $Order[$_] } }
+ ( 0 .. $#OrderBy ) );
+}
+else {
+ $Tickets->OrderBy( FIELD => $OrderBy, ORDER => $Order );
+}
+
+$Tickets->RowsPerPage($Rows) if ($Rows);
+$Tickets->GotoPage( $Page - 1 ); # SB uses page 0 as the first page
+
+Abort( loc("No search to operate on.") ) unless ($Tickets);
+
+# build up a list of all custom fields for tickets that we're displaying, so
+# we can display sane edit widgets.
+
+my $fields = {};
+my $seen_queues = {};
+while ( my $ticket = $Tickets->Next ) {
+ next if $seen_queues->{ $ticket->Queue }++;
+
+ my $custom_fields = $ticket->QueueObj->TicketCustomFields;
+ while ( my $field = $custom_fields->Next ) {
+ $fields->{ $field->id } = $field;
+ }
+}
+
+my $do_comment_reply = 0;
+
+# Prepare for ticket updates
+if ($ARGS{'UpdateContent'}) {
+ $ARGS{'UpdateContent'} =~ s/\r\n/\n/g;
+ chomp( $ARGS{'UpdateContent'} );
+
+ if ($ARGS{'UpdateContent'} ne ''
+ && $ARGS{'UpdateContent'} ne "-- \n"
+ . $session{'CurrentUser'}->UserObj->Signature ) {
+ $do_comment_reply = 1;
+ }
+}
+
+#Iterate through each ticket we've been handed
+my @linkresults;
+my %queues;
+
+$Tickets->RedoSearch();
+
+# pull out the labels for any custom fields we want to update
+
+my $cf_del_keys;
+@$cf_del_keys = grep { /^Bulk-Delete-CustomField/ } keys %ARGS;
+my $cf_add_keys;
+@$cf_add_keys = grep { /^Bulk-Add-CustomField/ } keys %ARGS;
+
+
+while ( my $Ticket = $Tickets->Next ) {
+ next unless ( $ARGS{ "UpdateTicket" . $Ticket->Id } );
+
+ #Update the links
+ $ARGS{'id'} = $Ticket->id;
+ $queues{ $Ticket->QueueObj->Id }++;
+
+ my @updateresults;
+ if ($do_comment_reply) {
+ ProcessUpdateMessage(
+ TicketObj => $Ticket,
+ ARGSRef => \%ARGS,
+ Actions => \@updateresults
+ );
+ }
+
+ #Update the basics.
+ my @basicresults =
+ ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS );
+ my @dateresults =
+ ProcessTicketDates( TicketObj => $Ticket, ARGSRef => \%ARGS );
+
+ #Update the watchers
+ my @watchresults =
+ ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS );
+
+ foreach my $type qw(MergeInto DependsOn MemberOf RefersTo) {
+ $ARGS{ $Ticket->id . "-" . $type } = $ARGS{"Ticket-$type"};
+ $ARGS{ $type . "-" . $Ticket->id } = $ARGS{"$type-Ticket"};
+ }
+ @linkresults =
+ ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS );
+ foreach my $type qw(MergeInto DependsOn MemberOf RefersTo) {
+ delete $ARGS{ $type . "-" . $Ticket->id };
+ delete $ARGS{ $Ticket->id . "-" . $type };
+ }
+
+ my @cfresults;
+
+ foreach my $list ( $cf_add_keys, $cf_del_keys ) {
+ next unless $list->[0];
+
+
+ my $op;
+ if ( $list->[0] =~ /Add/ ) {
+ $op = 'add';
+
+ }
+ elsif ( $list->[0] =~ /Del/ ) {
+ $op = 'del';
+ }
+ else {
+ $RT::Logger->crit(
+ "Got an op that was neither add nor delete. can never happen"
+ . $list->[0] );
+ last;
+ }
+
+ foreach my $key (@$list) {
+ my ( $cfid, $cf );
+ if ( $key =~ /CustomField-(\d+)-/ ) {
+ $cfid = $1;
+ $cf = RT::CustomField->new( $session{'CurrentUser'} );
+ $cf->Load($cfid);
+ }
+ else {next}
+ my @values =
+ ref( $ARGS{$key} ) eq 'ARRAY'
+ ? @{ $ARGS{$key} }
+ : ( $ARGS{$key} );
+ map { s/(\r\n|\r)/\n/g; } @values; # fix the newlines
+ # now break the multiline values into multivalues
+ @values = map { split( /\n/, $_ ) } @values
+ unless ( $cf->SingleValue );
+
+ my $current_values = $Ticket->CustomFieldValues($cfid);
+ foreach my $value (@values) {
+ if ( $op eq 'del' && $current_values->HasEntry($value) ) {
+ my ( $id, $msg ) = $Ticket->DeleteCustomFieldValue(
+ Field => $cfid,
+ Value => $value
+ );
+ push @cfresults, $msg;
+ }
+
+ elsif ( $op eq 'add' && !$current_values->HasEntry($value) ) {
+ my ( $id, $msg ) = $Ticket->AddCustomFieldValue(
+ Field => $cfid,
+ Value => $value
+ );
+ push @cfresults, $msg;
+ }
+ }
+ }
+ }
+ my @tempresults = (
+ @watchresults, @basicresults, @dateresults,
+ @updateresults, @linkresults, @cfresults
+ );
+
+ @tempresults =
+ map { loc( "Ticket [_1]: [_2]", $Ticket->Id, $_ ) } @tempresults;
+
+ @results = ( @results, @tempresults );
+}
+
+my $TxnCFs = RT::CustomFields->new( $session{CurrentUser} );
+$TxnCFs->LimitToLookupType( RT::Transaction->CustomFieldLookupType );
+$TxnCFs->LimitToGlobalOrObjectId( sort keys %queues );
+
+</%INIT>
+<%args>
+$Format => undef
+$Page => 1
+$Rows => undef
+$Order => 'ASC'
+$OrderBy => 'id'
+$Query => undef
+</%args>
generated by cgit v1.2.1 (git 2.18.0) at 2025-08-11 03:19:15 +0000