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Diffstat (limited to 'rt/html/RTx/Statistics/index.html')
| -rwxr-xr-x | rt/html/RTx/Statistics/index.html | 59 |
1 files changed, 0 insertions, 59 deletions
diff --git a/rt/html/RTx/Statistics/index.html b/rt/html/RTx/Statistics/index.html deleted file mode 100755 index 41490de18..000000000 --- a/rt/html/RTx/Statistics/index.html +++ /dev/null @@ -1,59 +0,0 @@ -%# BEGIN LICENSE BLOCK -%# -%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com> -%# -%# (Except where explictly superceded by other copyright notices) -%# -%# Copyright this file (c) 2003 Harald Wagener <hwagener@hamburg.fcb.com> -%# -%# This work is made available to you under the terms of Version 2 of -%# the GNU General Public License. A copy of that license should have -%# been provided with this software, but in any event can be snarfed -%# from www.gnu.org. -%# -%# This work is distributed in the hope that it will be useful, but -%# WITHOUT ANY WARRANTY; without even the implied warranty of -%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU -%# General Public License for more details. -%# -%# Unless otherwise specified, all modifications, corrections or -%# extensions to this work which alter its source code become the -%# property of Best Practical Solutions, LLC when submitted for -%# inclusion in the work. -%# -%# -%# END LICENSE BLOCK -<& /Elements/Header, Title => loc('RT Statistics') &> -<& /RTx/Statistics/Elements/Tabs, Title => loc('RT Statistics') &> - -<&|/l&><h2>Description</h2> -<p>These 6 options below enable you to display management data from the RT Database in table and graphical forms, enabling trends, bottlenecks, load problems etc to be identified. -Each contains a description of how the data is displayed and describes the options available to you.</p></&> -<ul> -<li><strong><a href="CallsQueueDay/index.html"> -<&|/l&>Tickets per day per Queue</&></a></strong><br /> -<&|/l&>View the number of tickets created, resolved or deleted in a<br /> specific Queue, over the requested period of days</&> -</li> -<li><strong><a href="OpenStalled/index.html"> -<&|/l&>Tickets status by Queue</&></a></strong><br> -<&|/l&>View numbers of new, open and stalled tickets in a selected Queue</&> -</li> -<li><strong><a href="CallsMultiQueue/index.html"> -<&|/l&>Tickets per Day in Multiple Queues</&> -</a></strong><br> -<&|/l&>View tickets created, resolved or deleted on in one or more Queues<br /> over a specified time period</&> -</li> -<li><strong><a href="DayOfWeek/index.html"> -<&|/l&>Tickets per Day of Week (absolute)</&></a></strong><br> -<&|/l&>View trends showing when tickets are created, resolved or deleted</&> -</li> -<li><strong><a href="Resolution/index.html"> -<&|/l&>Time to Resolve</&></a></strong><br> -<&|/l&>View how long tickets take to be resolved by Queue</&> -</li> -</li> -<li><strong><a href="TimeToResolve/index.html"> -<&|/l&>Time to Resolve (scatter graph)</&></a></strong><br> -<&|/l&>View a detailed scatter graph of time to resolve tickets by Queue</&> -</li> -</ul> |