diff options
Diffstat (limited to 'rt/etc')
-rw-r--r-- | rt/etc/RT_Config.pm | 374 | ||||
-rw-r--r-- | rt/etc/upgrade/2.1.71 | 211 | ||||
-rw-r--r-- | rt/etc/upgrade/3.5.1/content | 36 |
3 files changed, 0 insertions, 621 deletions
diff --git a/rt/etc/RT_Config.pm b/rt/etc/RT_Config.pm deleted file mode 100644 index 5386a8e05..000000000 --- a/rt/etc/RT_Config.pm +++ /dev/null @@ -1,374 +0,0 @@ -# -# WARNING: NEVER EDIT RT_Config.pm. Instead, copy any sections you want to change to RT_SiteConfig.pm -# and edit them there. -# - -package RT; - -=head1 NAME - -RT::Config - -=for testing - -use RT::Config; - -=cut - -# {{{ Base Configuration - -# $rtname the string that RT will look for in mail messages to -# figure out what ticket a new piece of mail belongs to - -# Your domain name is recommended, so as not to pollute the namespace. -# once you start using a given tag, you should probably never change it. -# (otherwise, mail for existing tickets won't get put in the right place - -Set($rtname , "example.com"); - -# You should set this to your organization's DNS domain. For example, -# fsck.com or asylum.arkham.ma.us. It's used by the linking interface to -# guarantee that ticket URIs are unique and easy to construct. - -Set($Organization , "example.com"); - -# $user_passwd_min defines the minimum length for user passwords. Setting -# it to 0 disables this check -Set($MinimumPasswordLength , "5"); - -# $Timezone is used to convert times entered by users into GMT and back again -# It should be set to a timezone recognized by your local unix box. -Set($Timezone , 'US/Eastern'); - -# }}} - -# }}} - -# {{{ Database Configuration - -# Database driver beeing used. Case matters -# Valid types are "mysql", "Oracle" and "Pg" - -Set($DatabaseType , 'mysql'); - -# The domain name of your database server -# If you're running mysql and it's on localhost, -# leave it blank for enhanced performance -Set($DatabaseHost , 'localhost'); -Set($DatabaseRTHost , 'localhost'); - -# The port that your database server is running on. Ignored unless it's -# a positive integer. It's usually safe to leave this blank -Set($DatabasePort , ''); - -#The name of the database user (inside the database) -Set($DatabaseUser , 'rt_user'); - -# Password the DatabaseUser should use to access the database -Set($DatabasePassword , 'rt_pass'); - -# The name of the RT's database on your database server -Set($DatabaseName , 'rt3'); - -# If you're using Postgres and have compiled in SSL support, -# set DatabaseRequireSSL to 1 to turn on SSL communication -Set($DatabaseRequireSSL , undef); - -# }}} - -# {{{ Incoming mail gateway configuration - -# OwnerEmail is the address of a human who manages RT. RT will send -# errors generated by the mail gateway to this address. This address -# should _not_ be an address that's managed by your RT instance. - -Set($OwnerEmail , 'root'); - -# If $LoopsToRTOwner is defined, RT will send mail that it believes -# might be a loop to $RT::OwnerEmail - -Set($LoopsToRTOwner , 1); - -# If $StoreLoopss is defined, RT will record messages that it believes -# to be part of mail loops. -# As it does this, it will try to be careful not to send mail to the -# sender of these messages - -Set($StoreLoops , undef); - -# $MaxAttachmentSize sets the maximum size (in bytes) of attachments stored -# in the database. - -# For mysql and oracle, we set this size at 10 megabytes. -# If you're running a postgres version earlier than 7.1, you will need -# to drop this to 8192. (8k) - -Set($MaxAttachmentSize , 10000000); - -# $TruncateLongAttachments: if this is set to a non-undef value, -# RT will truncate attachments longer than MaxAttachmentLength. - -Set($TruncateLongAttachments , undef); - -# $DropLongAttachments: if this is set to a non-undef value, -# RT will silently drop attachments longer than MaxAttachmentLength. - -Set($DropLongAttachments , undef); - -# If $ParseNewMessageForTicketCcs is true, RT will attempt to divine -# Ticket 'Cc' watchers from the To and Cc lines of incoming messages -# Be forewarned that if you have _any_ addresses which forward mail to -# RT automatically and you enable this option without modifying -# "RTAddressRegexp" below, you will get yourself into a heap of trouble. - -Set($ParseNewMessageForTicketCcs , undef); - -# RTAddressRegexp is used to make sure RT doesn't add itself as a ticket CC if -# the setting above is enabled. - -Set($RTAddressRegexp , '^rt\@example.com$'); - -# RT provides functionality which allows the system to rewrite -# incoming email addresses. In its simplest form, -# you can substitute the value in CanonicalizeEmailAddressReplace -# for the value in CanonicalizeEmailAddressMatch -# (These values are passed to the CanonicalizeEmailAddress subroutine in RT/User.pm) -# By default, that routine performs a s/$Match/$Replace/gi on any address passed to it - -Set($CanonicalizeEmailAddressMatch , 'subdomain.example.com$'); -Set($CanonicalizeEmailAddressReplace , 'example.com'); - -# If $SenderMustExistInExternalDatabase is true, RT will refuse to -# create non-privileged accounts for unknown users if you are using -# the "LookupSenderInExternalDatabase" option. -# Instead, an error message will be mailed and RT will forward the -# message to $RTOwner. -# -# If you are not using $LookupSenderInExternalDatabase, this option -# has no effect. -# -# If you define an AutoRejectRequest template, RT will use this -# template for the rejection message. - -Set($SenderMustExistInExternalDatabase , undef); - -# }}} - -# {{{ Outgoing mail configuration - -# RT is designed such that any mail which already has a ticket-id associated -# with it will get to the right place automatically. - -# $CorrespondAddress and $CommentAddress are the default addresses -# that will be listed in From: and Reply-To: headers of correspondence -# and comment mail tracked by RT, unless overridden by a queue-specific -# address. - -Set($CorrespondAddress , 'RT_CorrespondAddressNotSet'); - -Set($CommentAddress , 'RT_CommentAddressNotSet'); - -#Sendmail Configuration - -# $MailCommand defines which method RT will use to try to send mail -# We know that 'sendmailpipe' works fairly well. -# If 'sendmailpipe' doesn't work well for you, try 'sendmail' -# -# Note that you should remove the '-t' from $SendmailArguments -# if you use 'sendmail rather than 'sendmailpipe' - -Set($MailCommand , 'sendmailpipe'); - -# $SendmailArguments defines what flags to pass to $Sendmail -# assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand above. -# If you picked 'sendmailpipe', you MUST add a -t flag to $SendmailArguments - -# These options are good for most sendmail wrappers and workalikes -Set($SendmailArguments , "-oi -t"); - -# These arguments are good for sendmail brand sendmail 8 and newer -#Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m"); - -# If you selected 'sendmailpipe' above, you MUST specify the path -# to your sendmail binary in $SendmailPath. -# !! If you did not # select 'sendmailpipe' above, this has no effect!! -Set($SendmailPath , "/usr/sbin/sendmail"); - -# By default, RT sets the outgoing mail's "From:" header to -# "SenderName via RT". Setting this option to 0 disables it. - -Set($UseFriendlyFromLine , 1); - -# sprintf() format of the friendly 'From:' header; its arguments -# are SenderName and SenderEmailAddress. -Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>"); - -# RT can optionally set a "Friendly" 'To:' header when sending messages to -# Ccs or AdminCcs (rather than having a blank 'To:' header. - -# This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL -# If you are using sendmail, rather than postfix, qmail, exim or some other MTA, -# you _must_ disable this option. - -Set($UseFriendlyToLine , 0); - -# sprintf() format of the friendly 'From:' header; its arguments -# are WatcherType and TicketId. -Set($FriendlyToLineFormat, "\"%s of $RT::rtname Ticket #%s\":;"); - -# By default RT doesn't notify the person who performs an update, as they -# already know what they've done. If you'd like to change this behaviour, -# Set $NotifyActor to 1 - -Set($NotifyActor, 0); - - -# }}} - -# {{{ Logging - -# Logging. The default is to log anything except debugging -# information to syslog. Check the Log::Dispatch POD for -# information about how to get things by syslog, mail or anything -# else, get debugging info in the log, etc. - -# It might generally make -# sense to send error and higher by email to some administrator. -# If you do this, be careful that this email isn't sent to this RT instance. - -# the minimum level error that will be logged to the specific device. -# levels from lowest to highest: -# debug info notice warning error critical alert emergency - -# Mail loops will generate a critical log message. -Set($LogToSyslog , 'debug'); -Set($LogToScreen , 'error'); -Set($LogToFile , undef); -Set($LogDir, '/opt/rt3/var/log'); -Set($LogToFileNamed , "rt.log"); #log to rt.log - -# }}} - -# {{{ Web interface configuration - -# Define the directory name to be used for images in rt web -# documents. - -# If you're putting the web ui somewhere other than at the root of -# your server -# $WebPath requires a leading / but no trailing / - -Set($WebPath , ""); - -# This is the Scheme, server and port for constructing urls to webrt -# $WebBaseURL doesn't need a trailing / - -Set($WebBaseURL , "http://RT::WebBaseURL.not.configured:80"); - -Set($WebURL , $WebBaseURL . $WebPath . "/"); - -# $WebImagesURL points to the base URL where RT can find its images. - -Set($WebImagesURL , $WebURL . "NoAuth/images/"); - -# $RTLogoURL points to the URL of the RT logo displayed in the web UI - -Set($LogoURL , $WebImagesURL . "rt.jpg"); - -# For message boxes, set the entry box width and what type of wrapping -# to use. -# -# Default width: 72 -Set($MessageBoxWidth , 72); - -# Default wrapping: "HARD" (choices "SOFT", "HARD") -Set($MessageBoxWrap, "HARD"); - -# if TrustHTMLAttachments is not defined, we will display them -# as text. This prevents malicious HTML and javascript from being -# sent in a request (although there is probably more to it than that) -Set($TrustHTMLAttachments , undef); - -# If $WebExternalAuth is defined, RT will defer to the environment's -# REMOTE_USER variable. - -Set($WebExternalAuth , undef); - -# If $WebFallbackToInternalAuth is undefined, the user is allowed a chance -# of fallback to the login screen, even if REMOTE_USER failed. - -Set($WebFallbackToInternalAuth , undef); - -# $WebExternalGecos means to match 'gecos' field as the user identity); -# useful with mod_auth_pwcheck and IIS Integrated Windows logon. - -Set($WebExternalGecos , undef); - -# $WebExternalAuto will create users under the same name as REMOTE_USER -# upon login, if it's missing in the Users table. - -Set($WebExternalAuto , undef); - -# $WebSessionClass is the class you wish to use for managing Sessions. -# It defaults to use your SQL database, but if you are using MySQL 3.x and -# plans to use non-ascii Queue names, uncomment and add this line to -# RT_SiteConfig.pm will prevent session corruption. - -# Set($WebSessionClass , 'Apache::Session::File'); - -# $MaxInlineBody is the maximum attachment size that we want to see -# inline when viewing a transaction. 13456 is a random sane-sounding -# default. - -Set($MaxInlineBody, 13456); - -# $MyTicketsLength is the length of the table on the front page. -# For some people, the default of 10 isn't big enough to get a feel for -# how much work needs to be done before you get some time off. - -Set($MyTicketsLength, 10); - -# @MasonParameters is the list of parameters for the constructor of -# HTML::Mason's Apache or CGI Handler. This is normally only useful -# for debugging, eg. profiling individual components with -# (preamble => 'my $p = MasonX::Profiler->new($m, $r);'); - -@MasonParameters = () unless (@MasonParameters); - -# }}} - -# {{{ RT UTF-8 Settings - -# An array that contains languages supported by RT's internationalization -# interface. Defaults to all *.po lexicons; set it to qw(en ja) will make -# RT bilingual instead of multilingual, but will save same memory. - -@LexiconLanguages = qw(*) unless (@LexiconLanguages); - -# An array that contains default encodings used to guess which charset -# an attachment uses if not specified. Must be recognized by -# Encode::Guess. - -@EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless (@EmailInputEncodings); - -# The charset for localized email. Must be recognized by Encode. - -Set($EmailOutputEncoding , 'utf-8'); - -# }}} - -# {{{ RT Date Handling Options (for Time::ParseDate) - -# Set this to 1 if your local date convention looks like "dd/mm/yy" -# instead of "mm/dd/yy". - -Set($DateDayBeforeMonth , 1); - -# Should "Tuesday" default to meaning "Next Tuesday" or "Last Tuesday"? -# Set to 0 for "Next" or 1 for "Last". - -Set($AmbiguousDayInPast , 1); - -# }}} - -1; diff --git a/rt/etc/upgrade/2.1.71 b/rt/etc/upgrade/2.1.71 deleted file mode 100644 index cb89a3ac3..000000000 --- a/rt/etc/upgrade/2.1.71 +++ /dev/null @@ -1,211 +0,0 @@ -@Queues = ( { - Name => '___Approvals', - Description => 'A system-internal queue for the approvals system', - Disabled => 2, - } -); - - - - - -# {{{ Templates -@Templates = ( - { - Queue => '___Approvals', - Name => "New Pending Approval", # loc - Description => "Notify Owners and AdminCcs of new items pending their approval", # loc - Content => 'Subject: New Pending Approval: {$Ticket->Subject} - -Greetings, - -There is a new item pending your approval: "{$Ticket->Subject()}", -a summary of which appears below. - -Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id} -to approve or reject this ticket, or {$RT::WebURL}Approvals/ to -batch-process all your pending approvals. - -------------------------------------------------------------------------- -{$Transaction->Content()} -' - }, -); - -# }}} - -1; - -@ScripActions = ( - { Name => 'Open Tickets', - Description => 'Open tickets on correspondence', - ExecModule => 'AutoOpen' }, - -); - - @Scrips = ( - { ScripCondition => 'On Correspond', - ScripAction => 'Open Tickets', - Template => 'Blank', - Queue => '0' - }, - { ScripCondition => 'On Create', - ScripAction => 'AutoReply To Requestors', - Template => 'AutoReply' }, - { ScripCondition => 'On Create', - ScripAction => 'Notify AdminCcs', - Template => 'Transaction' }, - { ScripCondition => 'On Correspond', - ScripAction => 'Notify AdminCcs', - Template => 'Admin Correspondence' }, - { ScripCondition => 'On Correspond', - ScripAction => 'Notify Requestors And Ccs', - Template => 'Correspondence' }, - { ScripCondition => 'On Correspond', - ScripAction => 'Notify Other Recipients', - Template => 'Correspondence' }, - { ScripCondition => 'On Comment', - ScripAction => 'Notify AdminCcs As Comment', - Template => 'Admin Comment' }, - { ScripCondition => 'On Comment', - ScripAction => 'Notify Other Recipients As Comment', - Template => 'Correspondence' }, - { ScripCondition => 'On Resolve', - ScripAction => 'Notify Requestors', - Template => 'Resolved' }, - - - { - Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval", # loc - Queue => '___Approvals', - ScripCondition => 'On Create', - ScripAction => 'Notify AdminCcs', - Template => 'New Pending Approval' - }, - { - Description => "If an approval is rejected, reject the original and delete pending approvals", # loc - Queue => '___Approvals', - ScripCondition => 'On Status Change', - ScripAction => 'User Defined', - CustomCommitCode => q[ -# ------------------------------------------------------------------- # -return(1) unless ( lc($self->TransactionObj->NewValue) eq "rejected" or - lc($self->TransactionObj->NewValue) eq "deleted" ); - -my $links = $self->TicketObj->DependedOnBy; -foreach my $link (@{ $links->ItemsArrayRef }) { - my $obj = $link->BaseObj; - if ($obj->QueueObj->IsActiveStatus($obj->Status)) { - if ($obj->Type eq 'ticket') { - $obj->Correspond( - Content => $self->loc("Your request was rejected."), - ); - $obj->SetStatus( - Status => 'rejected', - Force => 1, - ); - } - else { - $obj->SetStatus( - Status => 'deleted', - Force => 1, - ); - } - } -} - -$links = $self->TicketObj->DependsOn; -foreach my $link (@{ $links->ItemsArrayRef }) { - my $obj = $link->TargetObj; - if ($obj->QueueObj->IsActiveStatus($obj->Status)) { - $obj->SetStatus( - Status => 'deleted', - Force => 1, - ); - } -} - -return 1; -# ------------------------------------------------------------------- # - ], - CustomPrepareCode => '1', - Template => 'Admin Comment', - }, - { - Description => "When a ticket has been approved by any approver, add correspondence to the original ticket", # loc - Queue => '___Approvals', - ScripCondition => 'On Resolve', - ScripAction => 'User Defined', - CustomPrepareCode => 'return(1);', - CustomCommitCode => q[ -# ------------------------------------------------------------------- # -return(1) unless ($self->TicketObj->Type eq 'approval'); - -foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' )) { - $obj->Correspond( - Content => $self->loc( "Your request has been approved by [_1]. Other approvals may still be pending.", # loc - $self->TransactionObj->CreatorObj->Name, - ) . "\n" . $self->loc( "Approver's notes: [_1]", # loc - $self->TicketObj->Transactions->Last->Content, - ), - _reopen => 0, - ); -} - -return 1; -# ------------------------------------------------------------------- # - ], - Template => 'Admin Comment' - }, - { - Description => "When a ticket has been approved by all approvers, add correspondence to the original ticket", # loc - Queue => '___Approvals', - ScripCondition => 'On Resolve', - ScripAction => 'User Defined', - CustomPrepareCode => 'return(1);', - CustomCommitCode => q[ -# ------------------------------------------------------------------- # -# Find all the tickets that depend on this (that this is approving) - -my $Ticket = $self->TicketObj; -my @TOP = $Ticket->AllDependedOnBy( Type => 'ticket' ); -my $links = $Ticket->DependedOnBy; - -while (my $link = $links->Next) { - my $obj = $link->BaseObj; - next if ($obj->HasUnresolvedDependencies( Type => 'approval' )); - - if ($obj->Type eq 'ticket') { - $obj->Correspond( - Content => $self->loc("Your request has been approved."), - _reopen => 0, - ); - } - elsif ($obj->Type eq 'code') { - my $code = $obj->Transactions->First->Content; - my $rv; - - foreach my $TOP (@TOP) { - local $@; - $rv++ if eval $code; - $RT::Logger->error("Cannot eval code: $@") if $@; - } - - if ($rv or !@TOP) { - $obj->SetStatus( Status => 'resolved', Force => 1,); - } - else { - $obj->SetStatus( Status => 'rejected', Force => 1,); - } - } -} - -return 1; -# ------------------------------------------------------------------- # - ], - Template => 'Admin Comment', - }, -); - -# }}} - diff --git a/rt/etc/upgrade/3.5.1/content b/rt/etc/upgrade/3.5.1/content deleted file mode 100644 index e3898a7cc..000000000 --- a/rt/etc/upgrade/3.5.1/content +++ /dev/null @@ -1,36 +0,0 @@ -@Attributes = ( - { Name => 'Search - My Tickets', - Description => '[_1] highest priority tickets I own', - Content => - { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', Priority, QueueName, ExtendedStatus", - Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open')", - OrderBy => 'Priority', - Order => 'DESC' }, - }, - { Name => 'Search - Unowned Tickets', - Description => '[_1] newest unowned tickets', - Content => - { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', QueueName, ExtendedStatus, CreatedRelative, '<A HREF=\"__WebPath__/Ticket/Display.html?Action=Take&id=__id__\">__loc(Take)__</a>/TITLE: ' ", - Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')", - OrderBy => 'Created', - Order => 'DESC' }, - }, - { Name => 'HomepageSettings', - Description => 'HomepageSettings', - Content => - { 'body' => - [ { type => 'system', name => 'My Tickets' }, - { type => 'system', name => 'Unowned Tickets' }, - { type => 'component', name => 'QuickCreate'}, - ], - 'summary' => - [ - { type => 'component', name => 'MyReminders' }, - { type => 'component', name => 'Quicksearch' }, - { type => 'component', name => 'RefreshHomepage' }, - ] - }, -} -); - -1; |