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-# Initial data for a fresh RT3 Installation.
-
-@Users = (
- { Name => 'Nobody',
- RealName => 'Nobody in particular',
- Comments => 'Do not delete or modify this user. It is integral '
- . 'to RT\'s internal data structures',
- Privileged => '0', },
-
- { Name => 'root',
- Gecos => 'root',
- RealName => 'Enoch Root',
- Password => 'password',
- EmailAddress => "root\@localhost",
- Comments => 'SuperUser',
- Privileged => '1', } );
-
-@Groups = (
- { Name => '',
- Type => 'Everyone', # loc
- Domain => 'SystemInternal',
- Instance => '',
- Description => 'Pseudogroup for internal use', # loc
- },
- { Type => 'Privileged', # loc
- Domain => 'SystemInternal',
- Instance => '',
- Name => '',
- Description => 'Pseudogroup for internal use', # loc
- },
- { Name => '',
- Type => 'Unprivileged', # loc
- Domain => 'SystemInternal',
- Instance => '',
- Description => 'Pseudogroup for internal use', # loc
- },
- { Name => '',
- Type => 'Owner', # loc
- Domain => 'RT::System-Role',
- Instance => '',
- Description => 'SystemRolegroup for internal use', # loc
- },
- { Name => '',
- Type => 'Requestor', # loc
- Domain => 'RT::System-Role',
- Instance => '',
- Description => 'SystemRolegroup for internal use', # loc
- },
- { Name => '',
- Type => 'Cc', # loc
- Domain => 'RT::System-Role',
- Instance => '',
- Description => 'SystemRolegroup for internal use', # loc
- },
- { Name => '',
- Type => 'AdminCc', # loc
- Domain => 'RT::System-Role',
- Instance => '',
- Description => 'Pseudogroup for internal use', # loc
- }, );
-
-@Queues = ({ Name => 'General',
- Description => 'The default queue',
- CorrespondAddress => "",
- CommentAddress => "", },
- { Name => '___Approvals',
- Description => 'A system-internal queue for the approvals system',
- Disabled => 2, } );
-
-@ScripActions = (
-
- { Name => 'Autoreply To Requestors', # loc
- Description =>
-'Always sends a message to the requestors independent of message sender' , # loc
- ExecModule => 'Autoreply',
- Argument => 'Requestor' },
- { Name => 'Notify Requestors', # loc
- Description => 'Sends a message to the requestors', # loc
- ExecModule => 'Notify',
- Argument => 'Requestor' },
- { Name => 'Notify Owner as Comment', # loc
- Description => 'Sends mail to the owner', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'Owner' },
- { Name => 'Notify Owner', # loc
- Description => 'Sends mail to the owner', # loc
- ExecModule => 'Notify',
- Argument => 'Owner' },
- { Name => 'Notify AdminCcs as Comment', # loc
- Description => 'Sends mail to the administrative Ccs as a comment', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'AdminCc' },
- { Name => 'Notify AdminCcs', # loc
- Description => 'Sends mail to the administrative Ccs', # loc
- ExecModule => 'Notify',
- Argument => 'AdminCc' },
-
- { Name => 'Notify Requestors and Ccs as Comment', # loc
- Description => 'Send mail to requestors and Ccs as a comment', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'Requestor,Cc' },
-
- { Name => 'Notify Requestors and Ccs', # loc
- Description => 'Send mail to requestors and Ccs', # loc
- ExecModule => 'Notify',
- Argument => 'Requestor,Cc' },
-
- { Name => 'Notify Requestors, Ccs and AdminCcs as Comment', # loc
- Description => 'Send mail to all watchers as a "comment"', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'All' },
- { Name => 'Notify Requestors, Ccs and AdminCcs', # loc
- Description => 'Send mail to all watchers', # loc
- ExecModule => 'Notify',
- Argument => 'All' },
- { Name => 'Notify Other Recipients as Comment', # loc
- Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'OtherRecipients' },
- { Name => 'Notify Other Recipients', # loc
- Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
- ExecModule => 'Notify',
- Argument => 'OtherRecipients' },
- { Name => 'User Defined', # loc
- Description => 'Perform a user-defined action', # loc
- ExecModule => 'UserDefined', },
- { Name => 'Create Tickets', # loc
- Description =>
- 'Create new tickets based on this scrip\'s template', # loc
- ExecModule => 'CreateTickets', },
- { Name => 'Open Tickets',
- Description => 'Open tickets on correspondence', # loc
- ExecModule => 'AutoOpen' },
-);
-
-@ScripConditions = (
- { Name => 'On Create', # loc
- Description => 'When a ticket is created', # loc
- ApplicableTransTypes => 'Create',
- ExecModule => 'AnyTransaction', },
-
- { Name => 'On Transaction', # loc
- Description => 'When anything happens', # loc
- ApplicableTransTypes => 'Any',
- ExecModule => 'AnyTransaction', },
- {
-
- Name => 'On Correspond', # loc
- Description => 'Whenever correspondence comes in', # loc
- ApplicableTransTypes => 'Correspond',
- ExecModule => 'AnyTransaction', },
-
- {
-
- Name => 'On Comment', # loc
- Description => 'Whenever comments come in', # loc
- ApplicableTransTypes => 'Comment',
- ExecModule => 'AnyTransaction' },
- {
-
- Name => 'On Status Change', # loc
- Description => 'Whenever a ticket\'s status changes', # loc
- ApplicableTransTypes => 'Status',
- ExecModule => 'AnyTransaction',
-
- },
- {
-
- Name => 'On Owner Change', # loc
- Description => 'Whenever a ticket\'s owner changes', # loc
- ApplicableTransTypes => 'Any',
- ExecModule => 'OwnerChange',
-
- },
- {
-
- Name => 'On Queue Change', # loc
- Description => 'Whenever a ticket\'s queue changes', # loc
- ApplicableTransTypes => 'Set',
- ExecModule => 'QueueChange',
-
- },
- { Name => 'On Resolve', # loc
- Description => 'Whenever a ticket is resolved', # loc
- ApplicableTransTypes => 'Status',
- ExecModule => 'StatusChange',
- Argument => 'resolved'
-
- },
-
- { Name => 'User Defined', # loc
- Description => 'Whenever a user-defined condition occurs', # loc
- ApplicableTransTypes => 'Any',
- ExecModule => 'UserDefined'
-
- },
-
-);
-
-@Templates = (
- { Queue => '0',
- Name => 'Blank', # loc
- Description => 'A blank template', # loc
- Content => '', },
- { Queue => '0',
- Name => 'Autoreply', # loc
- Description => 'Default Autoresponse template', # loc
- Content => 'Subject: AutoReply: {$Ticket->Subject}
-
-
-Greetings,
-
-This message has been automatically generated in response to the
-creation of a trouble ticket regarding:
- "{$Ticket->Subject()}",
-a summary of which appears below.
-
-There is no need to reply to this message right now. Your ticket has been
-assigned an ID of [{$rtname} #{$Ticket->id()}].
-
-Please include the string:
-
- [{$rtname} #{$Ticket->id}]
-
-in the subject line of all future correspondence about this issue. To do so,
-you may reply to this message.
-
- Thank you,
- {$Ticket->QueueObj->CorrespondAddress()}
-
--------------------------------------------------------------------------
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Transaction', # loc
- Description => 'Default transaction template', # loc
- Content => 'RT-Attach-Message: yes
-
-
-{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
-Transaction: {$Transaction->Description}
- Queue: {$Ticket->QueueObj->Name}
- Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
- Owner: {$Ticket->OwnerObj->Name}
- Requestors: {$Ticket->RequestorAddresses}
- Status: {$Ticket->Status}
- Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
-
-
-{$Transaction->Content()}
-'
- },
-
- {
-
- Queue => '0',
- Name => 'Admin Correspondence', # loc
- Description => 'Default admin correspondence template', # loc
- Content => 'RT-Attach-Message: yes
-
-
-<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
-
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Correspondence', # loc
- Description => 'Default correspondence template', # loc
- Content => 'RT-Attach-Message: yes
-
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Admin Comment', # loc
- Description => 'Default admin comment template', # loc
- Content =>
-'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]//g; $comment =~ s/^Re//i; $s;}
-
-
-{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
-This is a comment. It is not sent to the Requestor(s):
-
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Status Change', # loc
- Description => 'Ticket status changed', # loc
- Content => 'Subject: Status Changed to: {$Transaction->NewValue}
-
-
-{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
-
-{$Transaction->Content()}
-'
- },
-
- {
-
- Queue => '0',
- Name => 'Resolved', # loc
- Description => 'Ticket Resolved', # loc
- Content => 'Subject: Resolved: {$Ticket->Subject}
-
-According to our records, your request has been resolved. If you have any
-further questions or concerns, please respond to this message.
-'
- },
- { Queue => '___Approvals',
- Name => "New Pending Approval", # loc
- Description =>
- "Notify Owners and AdminCcs of new items pending their approval", # loc
- Content => 'Subject: New Pending Approval: {$Ticket->Subject}
-
-Greetings,
-
-There is a new item pending your approval: "{$Ticket->Subject()}",
-a summary of which appears below.
-
-Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id}
-to approve or reject this ticket, or {$RT::WebURL}Approvals/ to
-batch-process all your pending approvals.
-
--------------------------------------------------------------------------
-{$Transaction->Content()}
-'
- },
- { Queue => '___Approvals',
- Name => "Approval Passed", # loc
- Description =>
- "Notify Owner of their ticket has been approved by some approver", # loc
- Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
-
-Greetings,
-
-Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
-Other approvals may be pending.
-'
- },
- { Queue => '___Approvals',
- Name => "All Approvals Passed", # loc
- Description =>
- "Notify Owner of their ticket has been approved by all approvers", # loc
- Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
-
-Greetings,
-
-Your ticket has been approved. Its Owner may now start to act on it.
-'
- },
- { Queue => '___Approvals',
- Name => "Approval Rejected", # loc
- Description =>
- "Notify Owner of their rejected ticket", # loc
- Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
-
-Greetings,
-
-Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }.
-'
- },
-);
-# }}}
-
-@Scrips = (
- { ScripCondition => 'On Correspond',
- ScripAction => 'Open Tickets',
- Template => 'Blank' },
- { ScripCondition => 'On Create',
- ScripAction => 'AutoReply To Requestors',
- Template => 'AutoReply' },
- { ScripCondition => 'On Create',
- ScripAction => 'Notify AdminCcs',
- Template => 'Transaction' },
- { ScripCondition => 'On Correspond',
- ScripAction => 'Notify AdminCcs',
- Template => 'Admin Correspondence' },
- { ScripCondition => 'On Correspond',
- ScripAction => 'Notify Requestors And Ccs',
- Template => 'Correspondence' },
- { ScripCondition => 'On Correspond',
- ScripAction => 'Notify Other Recipients',
- Template => 'Correspondence' },
- { ScripCondition => 'On Comment',
- ScripAction => 'Notify AdminCcs As Comment',
- Template => 'Admin Comment' },
- { ScripCondition => 'On Comment',
- ScripAction => 'Notify Other Recipients As Comment',
- Template => 'Correspondence' },
- { ScripCondition => 'On Resolve',
- ScripAction => 'Notify Requestors',
- Template => 'Resolved' },
- { Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval", # loc
- Queue => '___Approvals',
- ScripCondition => 'User Defined',
- CustomIsApplicableCode => q[
- $self->TicketObj->Type eq 'approval' and
- $self->TransactionObj->Field eq 'Status' and
- $self->TransactionObj->NewValue eq 'open' and
- eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( Type => 'ticket' ))[0] }
- ],
- ScripAction => 'Notify Owner',
- Template => 'New Pending Approval' },
- { Description => "If an approval is rejected, reject the original and delete pending approvals", # loc
- Queue => '___Approvals',
- ScripCondition => 'On Status Change',
- ScripAction => 'User Defined',
- CustomPrepareCode => q[
-# ------------------------------------------------------------------- #
-return(0) unless ( lc($self->TransactionObj->NewValue) eq "rejected" or
- lc($self->TransactionObj->NewValue) eq "deleted" );
-
-my $rejected = 0;
-my $links = $self->TicketObj->DependedOnBy;
-foreach my $link (@{ $links->ItemsArrayRef }) {
- my $obj = $link->BaseObj;
- if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
- if ($obj->Type eq 'ticket') {
- $obj->Comment(
- Content => $self->loc("Your request was rejected."),
- );
- $obj->SetStatus(
- Status => 'rejected',
- Force => 1,
- );
-
- $T::Approval = $self->TicketObj; # so we can access it inside templates
- $self->{TicketObj} = $obj; # we want the original id in the token line
- $rejected = 1;
- }
- else {
- $obj->SetStatus(
- Status => 'deleted',
- Force => 1,
- );
- }
- }
-}
-
-$links = $self->TicketObj->DependsOn;
-foreach my $link (@{ $links->ItemsArrayRef }) {
- my $obj = $link->TargetObj;
- if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
- $obj->SetStatus(
- Status => 'deleted',
- Force => 1,
- );
- }
-}
-
-# Now magically turn myself into a Requestor Notify object...
-require RT::Action::Notify; bless($self, 'RT::Action::Notify');
-$self->{Argument} = 'Requestor'; $self->Prepare;
-
-return $rejected;
-# ------------------------------------------------------------------- #
- ],
- CustomCommitCode => '"never needed"',
- Template => 'Approval Rejected', },
- { Description => "When a ticket has been approved by any approver, add correspondence to the original ticket", # loc
- Queue => '___Approvals',
- ScripCondition => 'On Resolve',
- ScripAction => 'User Defined',
- CustomPrepareCode => q[
-# ------------------------------------------------------------------- #
-return(0) unless ($self->TicketObj->Type eq 'approval');
-
-my $note;
-my $t = $self->TicketObj->Transactions;
-while (my $o = $t->Next) {
- $note .= $o->Content . "\n" if $o->ContentObj
- and $o->Content !~ /Default Approval/;
-}
-
-foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' )) {
- $obj->Comment(
- Content => $self->loc( "Your request has been approved by [_1]. Other approvals may still be pending.", # loc
- $self->TransactionObj->CreatorObj->Name,
- ) . "\n" . $self->loc( "Approver's notes: [_1]", # loc
- $note
- ),
- );
- $T::Approval = $self->TicketObj; # so we can access it inside templates
- $self->{TicketObj} = $obj; # we want the original id in the token line
-}
-
-# Now magically turn myself into a Requestor Notify object...
-require RT::Action::Notify; bless($self, 'RT::Action::Notify');
-$self->{Argument} = 'Requestor'; $self->Prepare;
-
-return 1;
-# ------------------------------------------------------------------- #
- ],
- CustomCommitCode => '"never needed"',
- Template => 'Approval Passed' },
- { Description => "When a ticket has been approved by all approvers, add correspondence to the original ticket", # loc
- Queue => '___Approvals',
- ScripCondition => 'On Resolve',
- ScripAction => 'User Defined',
- CustomPrepareCode => q[
-# ------------------------------------------------------------------- #
-# Find all the tickets that depend on this (that this is approving)
-
-my $Ticket = $self->TicketObj;
-my @TOP = $Ticket->AllDependedOnBy( Type => 'ticket' );
-my $links = $Ticket->DependedOnBy;
-my $passed = 0;
-
-while (my $link = $links->Next) {
- my $obj = $link->BaseObj;
- next if ($obj->HasUnresolvedDependencies( Type => 'approval' ));
-
- if ($obj->Type eq 'ticket') {
- $obj->Comment(
- Content => $self->loc("Your request has been approved."),
- );
- $T::Approval = $Ticket; # so we can access it inside templates
- $self->{TicketObj} = $obj; # we want the original id in the token line
- $passed = 1;
- }
- elsif ($obj->Type eq 'approval') {
- $obj->SetStatus( Status => 'open', Force => 1 );
- }
- elsif ($RT::UseCodeTickets and $obj->Type eq 'code') {
- my $code = $obj->Transactions->First->Content;
- my $rv;
-
- foreach my $TOP (@TOP) {
- local $@;
- $rv++ if eval $code;
- $RT::Logger->error("Cannot eval code: $@") if $@;
- }
-
- if ($rv or !@TOP) {
- $obj->SetStatus( Status => 'resolved', Force => 1,);
- }
- else {
- $obj->SetStatus( Status => 'rejected', Force => 1,);
- }
- }
-}
-
-# Now magically turn myself into a Requestor Notify object...
-require RT::Action::Notify; bless($self, 'RT::Action::Notify');
-$self->{Argument} = 'Requestor'; $self->Prepare;
-
-return 0; # ignore $passed;
-# ------------------------------------------------------------------- #
- ],
- CustomCommitCode => '"never needed"',
- Template => 'All Approvals Passed', },
-
-);
-
-@ACL = (
- { UserId => 'Nobody', # - principalId
- Right => 'OwnTicket', },
-
- { UserId => 'root', # - principalid
- Right => 'SuperUser', },
-
-);
generated by cgit v1.1 at 2024-06-09 10:58:33 +0000