21 files changed, 8253 insertions, 0 deletions
diff --git a/rt/docs/UPGRADING-2.0 b/rt/docs/UPGRADING-2.0
new file mode 100644
index 000000000..a935552b5
--- /dev/null
+++ b/rt/docs/UPGRADING-2.0
@@ -0,0 +1,7 @@
+UPGRADING FROM 2.x:
+
+The core RT distribution does not contain the tool to upgrade RT from
+version 2.0; the tool, can be downloaded from CPAN at
+http://search.cpan.org/dist/RT-Extension-RT2toRT3/
+
+Further instructions may be found in that distribution's README file.
diff --git a/rt/docs/UPGRADING-3.0 b/rt/docs/UPGRADING-3.0
new file mode 100644
index 000000000..625ca4baf
--- /dev/null
+++ b/rt/docs/UPGRADING-3.0
@@ -0,0 +1,18 @@
+UPGRADING FROM 3.0.x - Changes:
+
+= Installation =
+
+We recommend you move your existing /opt/rt3 tree completely out
+of the way before installing the new version of RT, to make sure
+that you don't inadvertently leave old files hanging around.
+
+= Rights changes =
+
+Now, if you want RT to automatically create new users upon ticket
+submission, you MUST grant 'Everyone' the right to create tickets.
+Granting this right only to "Unprivileged Users" is now insufficient.
+
+= Web server configuration
+
+The configuration for RT's web interface has changed.  Please refer to
+docs/web_deployment.pod for instructions.
diff --git a/rt/docs/UPGRADING-3.2 b/rt/docs/UPGRADING-3.2
new file mode 100644
index 000000000..c0b8cebae
--- /dev/null
+++ b/rt/docs/UPGRADING-3.2
@@ -0,0 +1,11 @@
+UPGRADING FROM 3.2 and earlier - Changes:
+
+= Rights changes =
+
+Now, if you want any user to be able to access the Admin tools (a.k.a.
+the Configuration tab), you must grant that user the "ShowConfigTab"
+right.  Making the user a privileged user is no longer sufficient.
+
+"SuperUser" users are no longer automatically added to the list of users
+who can own tickets in a queue. You now need to explicitly give them the
+"OwnTicket" right.
diff --git a/rt/docs/UPGRADING-3.4 b/rt/docs/UPGRADING-3.4
new file mode 100644
index 000000000..4dca0451f
--- /dev/null
+++ b/rt/docs/UPGRADING-3.4
@@ -0,0 +1,12 @@
+UPGRADING FROM 3.3.14 and earlier - Changes:
+
+The "ModifyObjectCustomFieldValues" right name was too long. It has been
+changed to "ModifyCustomField"
+
+
+UPGRADING FROM 3.3.11 and earlier - Changes:
+
+Custom Fields now have an additional right, "ModifyCustomField".  This
+right governs whether a user can modify an object's custom field values
+for a particular custom field. This includes adding, deleting and
+changing values.
diff --git a/rt/docs/UPGRADING-3.6 b/rt/docs/UPGRADING-3.6
new file mode 100644
index 000000000..3c27709cb
--- /dev/null
+++ b/rt/docs/UPGRADING-3.6
@@ -0,0 +1,49 @@
+UPGRADING FROM 3.6.X and earlier - Changes:
+
+As there are a large number of code changes, it is highly recommended
+that you install RT into a fresh directory, and then reinstall your
+customizations.
+
+The database schema has changed significantly for mysql 4.1 and above;
+please read UPGRADING.mysql for more details.
+
+The configuration format has been made stricter. All options MUST be set
+using the Set function; the historical "@XXX = (...) unless @XXX;" is no
+longer allowed.
+
+The RTx::Shredder extension has been integrated into core, and several
+features have been added, so you MUST uninstall it before upgrading.
+
+A new interface for making links in text clickable, and doing other
+arbitrary text replacements, has been integrated into RT.  You can read
+more in `perldoc docs/extending/clickable_links.pod`.
+
+A new feature has been added that allows users to forward
+messages. There is a new option in the config ($ForwardFromUser), new
+rights, and a new template.
+
+New global templates have been added with "Error: " prefixed to the name
+to make it possible to configure error messages sent to users.
+
+You can read about the new GnuPG integration in `perldoc
+lib/RT/Crypt/GnuPG.pm`.
+
+New scrip conditions 'On Close' and 'On Reopen' have been added.
+
+
+UPGRADING FROM 3.5.7 and earlier - Changes:
+
+Scrips are now prepared and committed in order alphanumerically by
+description.  This means that you can prepend a number (00, 07, 15, 24)
+to the beginning of each scrip's description, and they will run in that
+order.  Depending on your database, the old ordering may have been by
+scrip id number -- if that is the case, simply prepend the scrip id
+number to the beginning of its description.
+
+
+UPGRADING FROM 3.5.1 and earlier - Changes:
+
+The default for $RedistributeAutoGeneratedMessages has changed to
+'privileged', to make out-of-the-box installations more resistant to
+mail loops. If you rely on the old default of redistributing to all
+watchers, you'll need to set it explicitly now.
diff --git a/rt/docs/UPGRADING-3.8 b/rt/docs/UPGRADING-3.8
new file mode 100644
index 000000000..cb53030e4
--- /dev/null
+++ b/rt/docs/UPGRADING-3.8
@@ -0,0 +1,192 @@
+UPGRADING FROM 3.8.8 and earlier - Changes:
+
+Previous versions of RT used a password hashing scheme which was too
+easy to reverse, which could allow attackers with read access to the RT
+database to possibly compromise users' passwords.  Even if RT does no
+password authentication itself, it may still store these weak password
+hashes -- using ExternalAuth does not guarantee that you are not
+vulnerable!  To upgrade stored passwords to a stronger hash, run:
+
+    perl etc/upgrade/vulnerable-passwords
+
+We have also proved that it's possible to delete a notable set of
+records from Transactions table without losing functionality. To delete
+these records, run the following script:
+
+    perl -I /opt/rt4/local/lib -I /opt/rt4/lib etc/upgrade/shrink_transactions_table.pl
+
+If you chose not to run the shrink_cgm_table.pl script when you upgraded
+to 3.8, you should read more about it below and run it at this point.
+
+The default for $MessageBoxWrap is now SOFT and $MessageBoxWidth is now
+unset by default.  This means the message box will expand to fill all
+the available width.  $MessageBoxWrap is also overridable by the user
+now.  These changes accommodate the new default two column layout for
+ticket create and update pages.  You may turn this layout off by setting
+$UseSideBySideLayout to 0.  To retain the original behavior, set
+$MessageBoxWrap to HARD and $MessageBoxWidth to 72.
+
+
+UPGRADING FROM 3.8.7 and earlier - Changes:
+
+RT's ChartFont option has been changed from a string to a hash which
+lets you specify per-language fonts. RT now comes with a better default
+font for charts, too.  You should either update your 'ChartFont' option
+to match the new format, or consider trying the new default.
+
+RT now gives you more precise control over the order in which custom
+fields are displayed.  This change requires some small changes to your
+currently saved custom field orders.  RT will automatically clean up
+your existing custom fields when you run the standard database upgrade
+steps.  After that cleanup, you should make sure that custom fields are
+ordered in a way that you and your users find pleasing.
+
+
+UPGRADING FROM 3.8.6 and earlier - Changes:
+
+For MySQL and Oracle users:
+If you upgraded from a version of RT earlier than 3.7.81, you should
+already have a CachedGroupMembers3 index on your CachedGroupMembers
+table.  If you did a clean install of RT somewhere in the 3.8 release
+series, you most likely don't have this index.  You can add it manually
+with:
+
+  CREATE INDEX CachedGroupMembers3 on CachedGroupMembers (MemberId, ImmediateParentId);
+
+
+UPGRADING FROM 3.8.5 and earlier - Changes:
+
+You can now forward an entire Ticket history (in addition to specific
+transactions) but this requires a new Template called "Forward Ticket".
+This template will be added as part of the standard database upgrade
+step.
+
+Custom fields with categories can optionally be split out into
+hierarchical custom fields.  If you wish to convert your old
+category-based custom fields, run:
+
+    perl etc/upgrade/split-out-cf-categories
+
+It will prompt you for each custom field with categories that it finds,
+and the name of the custom field to create to store the categories.
+
+If you were using the LocalizedDateTime RT::Date formatter from custom
+code, and passing a DateFormat or TimeFormat argument, you need to
+switch from the strftime methods to the cldr methods; that is,
+'full_date_format' becomes 'date_format_full'.
+
+You may also have done this from your RT_SiteConfig.pm, using:
+    Set($DateTimeFormat, {
+        Format => 'LocalizedDateTime',
+        DateFormat => 'medium_date_format',
+    );
+Which would need to be changed to:
+    Set($DateTimeFormat, {
+        Format => 'LocalizedDateTime',
+        DateFormat => 'date_format_medium',
+    );
+
+
+UPGRADING FROM 3.8.3 and earlier - Changes:
+
+Arguments to the NotifyGroup Scrip Action will be updated as part of the
+standard database upgrade process.
+
+
+UPGRADING FROM 3.8.2 and earlier - Changes:
+
+A new scrip condition, 'On Reject', has been added.
+
+
+UPGRADING FROM 3.8.1 and earlier - Changes:
+
+When using Oracle, $DatabaseName is now used as SID, so RT can connect
+without environment variables or tnsnames.ora file. Because of this
+change, your RT instance may loose its ability to connect to your DB; to
+resolve this, you will need to update RT's configuration and restart
+your web server.  Example configuration:
+
+    Set($DatabaseType, 'Oracle');
+    Set($DatabaseHost, '192.168.0.1');
+    # undefined port => will try both 1526 and 1521
+    Set($DatabasePort, undef);
+    # ORACLE SID
+    Set($DatabaseName, 'XE');
+    # user for RT in Oracle, RT's tables in his schema
+    Set($DatabaseUser, 'test');
+    # above user's password
+    Set($DatabasePassword, 'test');
+
+If you want a user to be able to access the Approvals tools (a.k.a.  the
+Approvals tab), you must grant that user the "ShowApprovalsTab" right.
+
+
+UPGRADING FROM 3.8.0 and earlier - Changes:
+
+The TicketSQL syntax for bookmarked tickets has been changed.
+Specifically, the new phrasing is "id = '__Bookmarked__'", rather than
+the old "__Bookmarks__".  The old form will remain, for backwards
+compatibility.  The standard database upgrade process will only
+automatically change the global 'Bookmarked Tickets' search
+
+
+UPGRADING FROM 3.7.85 and earlier - Changes:
+
+We have proved that it is possible to delete a large set of records from
+the CachedGroupMembers table without losing functionality; in fact,
+failing to do so may result in occasional problems where RT miscounts
+users, particularly in the chart functionality.  To delete these records
+run the following script:
+
+    perl -I /opt/rt4/local/lib -I /opt/rt4/lib etc/upgrade/shrink_cgm_table.pl
+
+After you run this, you will have significantly reduced the number of
+records in your CachedGroupMembers table, and may need to tell your
+database to refresh indexes/statistics.  Please consult your DBA for
+specific instructions for your database.
+
+
+UPGRADING FROM 3.7.81 and earlier - Changes:
+
+RT::Extension::BrandedQueues has been integrated into core, and the
+handling of subject tags has changed as a consequence.  You will need to
+modify any of your email templates which use the $rtname variable, in
+order to make them respect the per-queue subject tags. To edit your
+templates, log into RT as your administrative user, then click:
+
+    Configuration -> Global -> Templates -> Select -> <Some template name>
+
+The only template which ships with RT which needs updating is the
+"Autoreply" template, which includes this line:
+
+    "There is no need to reply to this message right now.  Your ticket
+    has been assigned an ID of [{$rtname} #{$Ticket->id()}]."
+
+Change this line to read:
+
+    "There is no need to reply to this message right now.  Your ticket
+    has been assigned an ID of { $Ticket->SubjectTag }."
+
+If you were previously using RT::Extension::BrandedQueues, you MUST
+uninstall it before upgrading. In addition, you must run the
+'etc/upgrade/3.8-branded-queues-extension' perl script.  This will
+convert the extension's configuration into the new format.  Finally, in
+templates where you were using the Tag method ($Ticket->QueueObj->Tag),
+you will need to replace it with $Ticket->SubjectTag
+
+RT::Action::LinearEscalate extension has been integrated into core,
+so you MUST uninstall it before upgrading.
+
+RT::Extension::iCal has been integrated into core, so you MUST uninstall
+it before upgrading. In addition, you must run etc/upgrade/3.8-ical-extension
+script to convert old data.
+
+
+UPGRADING FROM 3.7.80 and earlier - Changes:
+
+Added indexes to CachedGroupMembers for MySQL and Oracle.
+If you have previously installed RTx-Shredder, you may already
+have these indexes.  You can see the indexes by looking at
+etc/upgrade/3.7.81/schema.*
+
+These indexes may take a very long time to create.
diff --git a/rt/docs/UPGRADING-4.0 b/rt/docs/UPGRADING-4.0
new file mode 100644
index 000000000..a9301348e
--- /dev/null
+++ b/rt/docs/UPGRADING-4.0
@@ -0,0 +1,108 @@
+Common Issues
+
+RT now defaults to a database name of rt4 and an installation root of /opt/rt4.
+
+If you are upgrading, you will likely want to specify that your database
+is still named rt3 (or import a backup of your database as rt4 so that
+you can feel more confident making the upgrade).
+
+You really shouldn't install RT4 into your RT3 source tree (/opt/rt3)
+and instead should be using make install to set up a clean environment.
+This will allow you to evaluate your local modifications and configuration
+changes as you migrate to 4.0.
+
+If you choose to force RT to install into /opt/rt3, or another existing RT 3.x
+install location, you will encounter issues because we removed the _Overlay
+files (such as Ticket_Overlay.pm) and relocated other files.  You will
+need to manually remove these files after the upgrade or RT will fail.
+After making a complete backup of your /opt/rt3 install, you might use a
+command like the following to remove the _Overlay files:
+
+    find /opt/rt3/lib/ -type f -name '*_Overlay*' -delete
+
+RT has also changed how web deployment works; you will need to review
+docs/web_deployment.pod for current instructions.  The old
+`fastcgi_server`, `webmux.pl`, and `mason_handler.*` files will not
+work with RT 4.0, and should be removed to reduce confusion.
+
+*******
+RT_SiteConfig.pm
+
+You will need to carefully review your local settings when moving from
+3.8 to 4.0.
+
+If you were adding your own custom statuses in earlier versions of RT,
+using ActiveStatus or InactiveStatus you will need to port these to use
+the new Lifecycles functionality.  You can read more about it in
+RT_Config.pm.  In most cases, you can do this by extending the default
+active and inactive lists.
+
+*******
+Upgrading sessions on MySQL
+
+In 4.0.0rc2, RT began shipping an updated schema for the sesions table
+that specificies a character set as well as making the table InnoDB.  As
+part of the upgrade process, your sessions table will be dropped and
+recreated with the new schema.
+
+*******
+UPGRADING FROM RT 3.8.x and RTFM 2.1 or greater
+
+RT4 now includes an Articles functionality, merged from RTFM.
+You should not install and enable the RT::FM plugin separately on RT 4.
+If you have existing data in RTFM, you can use the etc/upgrade/upgrade-articles
+script to upgrade that data.
+
+When running normal upgrade scripts, RT will warn if it finds existing
+RTFM tables that contain data and point you to the upgrade-articles script.
+
+This script should be run from your RT tarball.  It will immediately
+begin populating your new RT4 tables with data from RTFM.  If you have
+browsed in the RT4 UI and created new classes and articles, this script
+will fail spectacularly.  Do *not* run this except on a fresh upgrade of
+RT.
+
+You can run this as
+
+  etc/upgrade/upgrade-articles
+
+It will ouput a lot of data about what it is changing.  You should
+review this for errors.
+
+If you are running RTFM 2.0 with a release of RT, there isn't currently an upgrade
+script that can port RTFM's internal CustomField and Transaction data to RT4.
+
+You must also remove RT::FM from your @Plugins line in RT_SiteConfig.pm.
+
+*******
+The deprecated classes RT::Action::Generic, RT::Condition::Generic and RT::Search::Generic
+have been removed, but you shouldn't have been using them anyway. You should have been using
+RT::Action, RT::Condition and RT::Search, respectively.
+
+* The "Rights Delegation" and "Personal Groups" features have been removed.
+
+* Replace the following code in templates:
+
+    [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]
+
+with
+
+    { $Ticket->SubjectTag }
+
+* Unique names are now enforced for user defined groups.  New groups cannot be
+  created with a duplicate name and existing groups cannot be renamed to an
+  in-use name.  The admin interface will warn about existing groups with
+  duplicate names.  Although the groups will still function, some parts of the
+  interface (rights management, subgroup membership) may not work as expected
+  with duplicate names.  Running
+
+    /opt/rt4/sbin/rt-validator --check
+
+  will report duplicate group names, and running it with --resolve will fix
+  duplicates by appending the group id to the name.
+
+  Nota Bene: As a result of differing indexes in the schema files, Postgres and
+  SQLite RT databases have enforced group name uniqueness for many years at the
+  database level.
+
+*******
diff --git a/rt/docs/UPGRADING.mysql b/rt/docs/UPGRADING.mysql
new file mode 100644
index 000000000..77a6b389f
--- /dev/null
+++ b/rt/docs/UPGRADING.mysql
@@ -0,0 +1,85 @@
+If you did not start by reading the README file, please start there;
+these steps do not list the full upgrading process, merely a part which
+is sometimes necessary.
+
+This file applies if either:
+
+ 1) You are upgrading RT from a version prior to 3.8.0, on any version
+    of MySQL
+............. OR .............
+ 2) You are migrating from MySQL 4.0 to MySQL 4.1 or above
+
+If neither of the above cases apply, your should upgrade as per the
+instructions in the README.
+
+These changes are necessary because MySQL 4.1 and greater changed some
+aspects of character set handling that may result in RT failures; this
+will manifest as multiple login requests, corrupted binary attachments,
+and corrupted image custom fields, among others.  In order to resolve
+this issue, the upgrade process will need to modify the schema.
+
+ 1) If you are moving the database and/or upgrading MySQL
+   1a) Dump the database; with MySQL 4.1 and greater be sure to pass
+       the mysqldump command the --default-character-set=binary option.
+       This is necessary because the data was originally encoded in
+       Latin1.
+
+   1b) Configure the new MySQL to use Latin1 as the default character
+       set everywhere, not UTF-8.  This is necessary so the import in
+       the next step assumes the data is Latin1.
+
+   1c) Import the dump made in step 1a into the new MySQL server, using
+       the --default-character-set=binary option on restore.  This will
+       ensure that the data is imported as bytes, which will be
+       interpreted as Latin1 thanks to step 1b above.
+
+   1d) Test that your RT works as expected on this new database.
+
+ 2) Backup RT's database using --default-character-set=binary
+    Furthermore, test that you can restore from this backup.
+
+ 3) Follow instructions in the README file to step 6b.
+
+ 4) Apply changes described in the README's step 6b, but only up to
+    version 3.7.87.
+
+ 5) Apply the RT 3.8 schema upgrades. Included in RT is the script
+    etc/upgrade/upgrade-mysql-schema.pl that will generate the
+    appropriate SQL queries:
+
+        perl etc/upgrade/upgrade-mysql-schema.pl db user pass > queries.sql
+
+    If your mysql database is on a remote host, you can run the script
+    like this instead:
+
+        perl etc/upgrade/upgrade-mysql-schema.pl db:host user pass > queries.sql
+
+ 6) Check the sanity of the SQL queries in the queries.sql file
+    yourself, or consult with your DBA.
+
+ 7) Apply the queries. Note that this step can take a while; it may also
+    require additional space on your hard drive comparable with size of
+    your tables.
+
+        mysql -u root -p rt3 < queries.sql
+
+    NOTE that 'rt3' is the default name of the RT database, change it in
+    the command above if your database is named differently.
+
+    This step should not produce any errors or warnings. If you see any,
+    restore your database from the backup you made at step 1, and send a
+    report to the rt-users@lists.bestpractical.com mailing list.
+
+ 8) Re-run the `make upgrade-database` command from step 6b of the
+    README, applying the rest of the upgrades, starting with 3.7.87, and
+    follow the README's remaining steps.
+
+ 9) Test everything. The most important parts you have to test:
+     * binary attachments, like docs, PDFs, and images
+     * binary custom fields
+     * everything that may contain characters other than ASCII
+
+10) If you were upgrading from MySQL 4.0, you may now, if you wish,
+    reconfigure your newer MySQL instance to use UTF-8 as the default
+    character set, as step 7 above adjusted the character sets on all
+    existing tables to contain UTF-8 encoded data, rather than Latin1.
diff --git a/rt/docs/customizing/articles_introduction.pod b/rt/docs/customizing/articles_introduction.pod
new file mode 100644
index 000000000..ea49b05de
--- /dev/null
+++ b/rt/docs/customizing/articles_introduction.pod
@@ -0,0 +1,155 @@
+
+=head1 Articles
+
+Articles are a way of managing stock answers or frequently asked
+questions.  Articles are a collection of custom fields whose values can
+be easily inserted into ticket replies or searched and browsed within
+RT.  They are organized into classes and topics.
+
+=head2 UI
+
+The user interface to Articles is available from the Tools -> Articles
+menu.  Admin functionality can be found under Tools -> Configuration ->
+Articles.  Once configured, articles will become available for searching
+on the Reply/Comment page on tickets.  There are configuration variables
+to make Articles available on ticket creation.
+
+=head2 Basics
+
+You will need to make some decisions about how to organize your
+articles.  Articles will be organized into one Class and multiple
+Topics.  They will use Custom Fields to store their article data.
+These Custom Fields can be configured on a Class by Class basis.
+Classes can be made available globally or on a per-Queue basis.
+
+=head2 Organization
+
+=head3 Classes
+
+Classes are equivalent to RT's queues.  They can be created by going
+to Tools -> Configuration -> Articles -> Classes -> New Class.  Articles
+are assigned to one Class.  When you create Custom Fields for use with
+Articles, they will be applied Globally or to a Class, like Custom
+Fields are applied to a Queue in RT.  Each class also controls what
+information is included into a reply (such as the Class header and
+footer) and the Article.
+
+Classes need to be Applied, just like a Custom Field by using the
+Applied To link.  You can apply them globally or on a queue-by-queue
+basis.
+
+hotlist.
+
+=head3 Topics
+
+You can also use Topics to organize your Articles.  While editing a
+Class, there is a Topic tab for Class specific Topics.  You can create
+global Topics from the Global tab under Tools -> Configuration.
+
+When editing Topics, type the name (and optionally description) of the
+Topic, and then click the button at the appropriate location in the
+Topic hierarchy. This should allow you to build a tree of Topics. This
+tree of Topics should show up when creating or modifying articles in
+the class. These can be arbitrarily nested.
+
+Global Topics will be available for all Articles, regardless of their
+Class.  Articles can belong to both global and class-specific Topics.
+
+Articles topics can be set from the 'Modify' screen for the article --
+simply select as many topics as you desire from the list at the bottom
+of the screen.
+
+=head2 Custom Fields
+
+Articles don't have a single "body" section for each
+article. Everything is a custom field (except for name, summary and
+some other basic metadata). So, you need to create some custom
+fields to hold the Article body and other data.  These Custom Fields
+should have "Applies To" be "RTFM Articles".
+
+Once you've created your custom fields, go into your classes and click
+on "Custom Fields" and add the Custom Fields you want to each class.
+Alternatively, use the Applies To link from each Custom Field.
+
+=head2 Creating Articles
+
+You can create an article from scratch by going to Tools -> Articles ->
+New Article and then picking which Class to create the Article under.
+The Summary, Description and Custom Fields will all be searchable when
+including an Article and you can control what Custom Fields end up in
+your Ticket from the Class configuration page.
+
+=head3 Extracting an Article
+
+You can extract the body of a ticket into an article. Within RT, you
+should now see an "Extract to article" button in the upper right hand
+corner of RT's UI when working with tickets. When you click that
+button, RT will ask you which Class to create your new article in.
+Once you click on a class name, the Ticket's transactions will be
+displayed, along with a set of select boxes. For each transaction, you
+can pick which Custom Field that transaction should be extracted to.
+From there on in, it's just regular article creation.
+
+=head2 Including an Article
+
+When replying to or commenting on tickets or creating tickets, there
+is a UI widget that lets you search for and include Articles in
+your reply.  (They're editable, of course).  
+
+Articles can be included by searching for them, knowing the Id of the
+article, using the Article Hotlist and using the Queue specific
+dropdown.
+
+=head2 Queue Specific List of Articles 
+
+You can use Topics to organize a set of Queue specific Articles.
+Simply create a global Topic called 'Queues' and then create Topics
+under Queues named after each of your Queues.  Within each Queue named
+Topic, create some Topics and then assign Articles to those
+sub-topics.  This creates a hierarchy like this:
+
+Queues
+\-> General
+    \-> Topic 1
+    \-> Topic 2
+
+If you are replying to a Ticket in the General Queue you will be
+offered a choice of Topic 1 and Topic 2 along with the searching.
+After choosing Topic 1 or Topic 2, you will be given a list of
+relevant articles to choose.
+
+Alternately, you can now implement this by applying a single class to
+your queue and using the L<Article Hotlist> feature described below.
+
+=head2 Article Hotlist
+
+If you enable "All articles in this class are on dropdown on ticket
+reply page" option, there will be a dropdown on the Create or Update
+page which allows users to quickly include Articles.
+
+=head2 SelfService Interface
+
+If you grant the Unprivileged user group the right ShowArticle, they
+will get a Search box at the top of their interface.  This allows users
+to look for answer to questions before creating a Ticket.
+
+=head1 Configuration options
+
+=head2 ArticleOnTicketCreate
+
+Set this to a true value to display the Article include interface on the
+Ticket Create page in addition to the Reply/Comment page (Create.html
+in addition to Update.html)
+
+=head2 HideArticleSearchOnReplyCreate
+
+On Ticket Reply (and Create if you set the above config var)
+RTFM normally displays a search box and an include box (for
+inputting an article id) and configurable dropdowns
+of articles.  These can be configured using Global Topics or
+on the Class page.
+
+If you set this to a true value, RTFM will only display
+dropdowns and hide the search boxes
+
+=cut
diff --git a/rt/docs/customizing/templates.pod b/rt/docs/customizing/templates.pod
new file mode 100644
index 000000000..5733f606c
--- /dev/null
+++ b/rt/docs/customizing/templates.pod
@@ -0,0 +1,132 @@
+=head1 Templates
+
+Each template is split into two sections. A block of headers and a body. These
+sections are separated by a blank line.
+
+Templates are processed by the L<Text::Template> module. This module
+allows you to embed arbitrary Perl code into your templates. Text wrapped
+in curly braces, C<{...}> is interpreted as Perl. See L<Text::Template>
+for more information.
+
+=head2 Headers
+
+Your template may specify arbitrary email headers. Each header is a name, a
+colon, then a value. So, for example, to specify a subject, you can use:
+
+    Subject: Thanks for your bug report.
+
+=head3 Special Headers
+
+=over
+
+=item Content-Type: text/html
+
+The special header "Content-Type: text/html" tells RT that the template should
+be parsed as HTML. RT will automatically make the outgoing message multipart.
+That way, recipients who can read only plaintext email will receive something
+readable, while users with clients which can display HTML will receive the full
+experience. Please be aware that HTML support in mail clients varies greatly,
+much more so than different web browsers.
+
+We welcome contributions of HTML-ization of builtin templates.
+
+=back
+
+=head2 Template Types
+
+Templates have a Type which dictates which level of code execution is
+allowed.
+
+Templates of type C<Perl> are evaluated using L<Text::Template>
+which allows arbitrary code execution. Only users which have the global
+C<ExecuteCode> privilege may write templates of type C<Perl>. Prior to
+RT 4.0, this was the only type of Template available.
+
+Templates of type C<Simple> permit only simple variable interpolation.
+No special privilege beyond C<ModifyTemplate> is needed to write C<Simple>
+templates.
+
+For both types of templates, text between curly braces C<{ ... }> is
+interpolated. For C<Perl> templates, this text can be any code (see
+L<Text::Template/Details>). For C<Simple> templates, only simple variables
+are permitted; for example C<{ $TicketSubject }>.
+
+=head2 Variables
+
+=head3 Perl templates
+
+The variables that your templates may use include:
+
+=over 4
+
+=item C<$Transaction>
+
+The transaction object.
+
+=item C<$rtname>
+
+The value of the "rtname" config variable.
+
+=item C<$Ticket>
+
+The ticket object. This is only set during a ticket transaction.
+
+=item C<$Requestor>
+
+This is not an object, but the name of the first requestor on the ticket.
+If this is not what you need, inspect C<< $Ticket->Requestors >>.
+
+=item C<loc("text")>
+
+A localization function. See L<Locale::Maketext>.
+
+=back
+
+=head3 Selected Simple template variables
+
+Since method calls are not allowed in simple templates, many common
+method results have been placed into scalar variables for the template's
+use.  Among them:
+
+=over 4
+
+=item $TicketId
+
+=item $TicketSubject
+
+=item $TicketStatus
+
+=item $TicketQueueName
+
+=item $TicketOwnerName
+
+=item $TicketOwnerEmailAddress
+
+=item $TicketCF(Name)
+
+For example, C<$TicketCFDepartment>.
+
+=item $TransactionType
+
+=item $TransactionField
+
+=item $TransactionOldValue
+
+=item $TransactionNewValue
+
+=item $TransactionData
+
+=item $TransactionContent
+
+=item $TransactionDescription
+
+=item $TransactionBriefDescription
+
+=item $TransactionCF(Name)
+
+For example, C<$TransactionCFLocation>.
+
+=back
+
+=cut
+
diff --git a/rt/docs/customizing/timezones_in_charts.pod b/rt/docs/customizing/timezones_in_charts.pod
new file mode 100644
index 000000000..47c3a096f
--- /dev/null
+++ b/rt/docs/customizing/timezones_in_charts.pod
@@ -0,0 +1,88 @@
+=head1 INTRODUCTION
+
+Every date in RT's DB is stored in UTC format. This affects charts
+grouped by time periods (Annually, Monthly, etc.), in that they are by
+default shown in UTC. To produce charts that are in a specific timezone,
+we have to use database-specific functions to convert between timezones;
+unsurprisingly, each DB has very different requirements.
+
+=head1 CONFIGURATION
+
+This code is experimental; you can enable it using the
+C<$ChartsTimezonesInDB> configuration option.
+
+=head1 DATABASE SPECIFIC NOTES
+
+=head2 mysql
+
+The time adjustment cannot simply be converted using a numeric time
+shift, as this shift value depends on the daylight saving time
+properties of the time zone.
+
+mysql since 4.1.3 supports named timezones, but you have to fill special
+tables with up-to-date timezone data. On modern systems, this is usually
+a simple case of:
+
+    mysql_tzinfo_to_sql /usr/share/zoneinfo | mysql -u root mysql
+
+mysql's doc recommends you restart server after running this; you can
+read more about mysql's timezone support at
+L<http://dev.mysql.com/doc/refman/5.0/en/time-zone-support.html>
+
+=head2 PostgreSQL
+
+PostgreSQL uses your operating system's functions to convert timezones.
+Thus, you don't need to do anything in particular except to make sure
+that the data in F</usr/share/zoneinfo> is up to date. On some systems
+this may mean upgrading a system package.
+
+=head3 Note for users of Pg 7.2 and older or users upgraded from those
+
+You should be sure that timestamps in RT DB have no TZ set. The
+TIMESTAMP column type in PostgreSQL prior to Pg 7.3 had timezone info by
+default; this has been removed in more recent versions.  If your RT
+database has this embedded timezone info, you will need to alter the
+columns to remove them before enabling this feature.
+
+=head2 Other databases
+
+There is no implementation for Oracle or SQLite at current.
+
+=head1 FOR DEVELOPERS
+
+=head2 PostgreSQL
+
+We use the timestamp type for all datetime fields. It either has
+timezone info or not, since by default Pg 7.3 and above have no
+timezone. Conversion is kinda tricky:
+
+    timezone('Europe/Moscow', timezone('UTC', column_without_tz_info))
+    timezone('to_tz', timezone('from_tz', column_without_tz_info))
+
+This function flips the HAS_TZ flag on the argument, and moves the
+timestamp to UTC. The first call makes no conversion, but flips the
+HAS_TZ flag; the second call flips it back and does actual conversion.
+
+For more information, See
+L<http://www.postgresql.org/docs/7.4/static/functions-datetime.html#FUNCTIONS-DATETIME-ZONECONVERT>
+and
+L<http://www.postgresql.org/docs/7.4/static/datatype-datetime.html#DATATYPE-TIMEZONES>
+
+=head2 mysql
+
+Once timezone information is loaded into tables on the server,
+we have all the same set of named timezones in the system
+and DateTime (DateTime project has copy of the TZ data in a module).
+
+CONVERT_TZ(TS, from, to) exists since mysql 4.1.3. Note that it takes a
+timestamp, so it only supports limitted date range (usuall 1970-2038).
+
+=head2 Oracle
+
+Look at FROM_TZ function.
+
+=head2 SQLite
+
+Has no apparent timezone support.
+
+=cut
diff --git a/rt/docs/extending/clickable_links.pod b/rt/docs/extending/clickable_links.pod
new file mode 100644
index 000000000..91e9eec22
--- /dev/null
+++ b/rt/docs/extending/clickable_links.pod
@@ -0,0 +1,184 @@
+=head1 MakeClicky extension
+
+=head2 Description
+
+I<MakeClicky> detects various formats of data in headers and email
+messages, and makes them into links in RT's web UI.
+
+=head2 Configuration
+
+You can configure which actions are enabled from RT config with the
+@Active_MakeClicky option, which should contain an ordered list of the
+actions you want to apply.
+
+By default, RT provides two actions:
+
+=over 4
+
+=item C<httpurl>
+
+Detects C<http://> and C<https://> URLs and adds an C<[Open URL]> link
+after the URL.
+
+=item C<httpurl_overwrite>
+
+Detects URLs as C<httpurl> format, but replaces the URL with a link.
+
+=back
+
+RTIR, an RT extension for CERT teams (not installed with core RT),
+shipps with several additional actions you can use: C<ip>, C<ipdecimal>,
+C<email>, C<domain> and C<RIPE>.
+
+=head2 Order of actions
+
+The order of the actions is important in situations when you use
+multiple actions that could match the same block of text; only the first
+matching action from the list is applied. For example, it makes no sense
+to use C<httpurl> and C<httpurl_overwrite> at the same time, as both
+actions always match the same pieces of text.
+
+=head2 How it works
+
+Each action consists of regular expression and function that does text
+replacement.  When you open the history of a ticket, RT searches in the
+text with the given regular expresion for matches. If it finds a match,
+it calls the function with the match as the argument, then replaces the
+matched text with the string returned by the function.
+
+While RT only searches plaintext content, the actions can generate
+arbitrary HTML.
+
+=head2 Writing custom MakeClicky actions
+
+To extend the list of actions with your own types of data, use the
+provided callback. Specifically, create the file
+F<local/html/Callbacks/MyCallbacks/Elements/MakeClicky/Default>.
+
+It will be called with the following arguments:
+
+=over 4
+
+=item types
+
+An array reference of hash references.  Modify this array
+reference to add your own types; the first matching type will be
+used. Each hashref should contain:
+
+=over 4
+
+=item name
+
+The name of the data format; this is used in the configuration file to
+enable the format.
+
+=item regex
+
+A regular expression to match against.
+
+=item action
+
+The name of the action to run (see "actions", below)
+
+=back
+
+=item actions
+
+A hash reference of 'actions'.  Modify this hash reference to change or
+add action types.  Values are subroutine references which will get
+called when needed.  They should return the modified string. Note that
+subroutine B<must escape> HTML.
+
+=item handler
+
+A subroutine reference; modify it only if you have to. This can be used
+to add pre- or post-processing around all actions.
+
+=back
+
+=head2 Actions' arguments
+
+A hash is passed to the action with two keys that always exist:
+
+=over 4
+
+=item value
+
+The full match of the regular expression; this is the block of text that
+will be replaced with action's result.
+
+=item all_matches
+
+And arrayref with all of the match's capturing groups; for example if
+your regexp is C<qr{ticket\s+#(\d+)}>, then the first element will be
+full match ("ticket #XXX"), the same as in 'value' key, but the second
+element of the array will be the id of a ticket (XXX).  Using this, you
+can avoid reparsing the value in the action.  Only the first eight
+groups of your regexps are passed to action.
+
+=back
+
+=head2 Custom MakeClicky action example
+
+Create a new file F</opt/rt4/local/html/Callbacks/MyCallbacks/Elements/MakeClicky/Default>
+with the content:
+
+  <%ARGS>
+  $types   => []
+  $actions => {}
+  </%ARGS>
+  <%INIT>
+  my $web_path = RT->Config->Get('WebPath');
+  
+  # action that takes ticket ID as argument and returns link to the ticket
+  $actions->{'link_ticket'} = sub {
+      my %args = @_;
+      my $id = $args{'all_matches'}[1];
+      return qq{<a href="$web_path/Ticket/Display.html?id=$id">$args{value}</a>};
+  };
+  
+  # add action to the list
+  push @$types, {
+      # name, that should be used in config to activate action
+      name   => 'short_ticket_link',
+      # regular expression that matches text 'ticket #xxx'
+      regex  => qr{ticket\s+#(\d+)}i,
+      # name of the action that should be applied
+      action => 'link_ticket',
+  };
+  </%INIT>
+
+That's all; add C<short_ticket_link> to the C<@Active_MakeClicky> option
+in your C<RT_SiteConfig.pm>, and restart your server.  Creating a ticket
+with "ticket #1" in the body should cause that text to be automatically
+linked to the ticket in question.
+
+=head2 Notes for custom clicky actions writers
+
+=over
+
+=item *
+
+Note that an action B<must escape> illegal HTML characters with entities
+and/or arguments in URLs.
+
+=item *
+
+Complex regular expressions could slow down RT, as the conversion is run
+each time a user opens a ticket, for every transaction.  For long
+tickets and complex regular expressions, this can slow down ticket
+display notably.
+
+=item *
+
+Try to match the shortest expression you need with your regular
+expression; otherwise another action may miss its chance to match.
+
+=item *
+
+Whenever possible, precalculate values using closures around the
+functions.
+
+=back
+
+=cut
diff --git a/rt/docs/extending/external_custom_fields.pod b/rt/docs/extending/external_custom_fields.pod
new file mode 100644
index 000000000..c6730ae4e
--- /dev/null
+++ b/rt/docs/extending/external_custom_fields.pod
@@ -0,0 +1,90 @@
+=head1 External custom fields
+
+=head2 Description
+
+C<External custom fields> is an extension to custom fields that allow
+you to define CFs with dynamic lists of values. Loading values into
+these custom fields requires writing a little Perl code to fetch the
+data from the external source.
+
+=head2 Introduction into writing source of values
+
+For each type of data source that you want, you'll need to put a file in
+F</opt/rt4/local/lib/RT/CustomFieldValues/> (or equivalent if you
+installed RT into someplace other than F</opt/rt4>). To get a sense of
+the code that you'll need to write, take a look at the code in
+L</opt/rt4/lib/RT/CustomFieldValues/Groups.pm> for a simple example
+which just uses RT's API to pull in a list of RT's groups.
+
+Running C<perldoc /opt/rt4/lib/RT/CustomFieldValues/External.pm> will
+show you the documentation for the API that needs to be fulfilled;
+copying and editing the C<Groups> example is probably a fine place to
+start.
+
+Later in this doc we'll describe the example a little bit more.
+
+=head2 Configuration
+
+After the custom code is written, you need to tell RT about its
+existence by adding something like following to your RT_SiteConfig.pm:
+
+    Set(@CustomFieldValuesSources, "RT::CustomFieldValues::MySource");
+
+The value in quotes should be the name of the class that you created.
+
+Stop and start your web server to enable any config changes. Open the
+web interface as an administrative user (such as root), and create new
+custom field. Set its type to be a Select or Autocomplete field, and
+save the changes.  You should now you have ability to select a "source"
+for values.  Choose the class you wrote from the list and the save
+changes.
+
+=head2 How to write custom source
+
+You have to implement a subclass of L<RT::CustomFieldValues::External>.
+There are two main methods you want to override:
+
+=over 4
+
+=item SourceDescription
+
+This method should return a string describing the data source; this is
+the identifier which the administrator will see in the dropdown in the
+web interface. See L</Configuration>.
+
+=item ExternalValues
+
+This method should return an array reference of hash references.  The
+hash references should contain keys for C<name>, C<description>, and
+C<sortorder>. C<name> is most important one; the others are optional.
+
+=back
+
+Here's a simple static example:
+
+  package RT::CustomFieldValues::MySource;
+  
+  # define class inheritance
+  use base qw(RT::CustomFieldValues::External);
+
+  # admin friendly description, the default valuse is the name of the class
+  sub SourceDescription {
+      return 'My Source';
+  }
+  
+  # actual values provider method
+  sub ExternalValues {
+      # return reference to array ([])
+      return [
+          # each element of the array is a reference to hash that describe a value
+          # possible keys are name, description and sortorder
+          { name => 'value1', description => 'external value', sortorder => 1 },
+          { name => 'value2', description => 'another external value', sortorder => 2 },
+          # values without description are also valid, the default description is empty string
+          { name => 'value3', sortorder => 3 },
+          # you can skip sortorder too, but note that the default sortorder is 0 (zero)
+          { name => 'value3' },
+      ];
+  }
+  
+  1; # don't forget to return some true value
diff --git a/rt/docs/extending/using_forms_widgets.pod b/rt/docs/extending/using_forms_widgets.pod
new file mode 100644
index 000000000..8deb91362
--- /dev/null
+++ b/rt/docs/extending/using_forms_widgets.pod
@@ -0,0 +1,113 @@
+=head1 Using widgets F<html/Widgets/Form*>
+
+This widgets was implemented to address several common issues in handling
+request arguments and allow developers to avoid reinventing the wheel.
+
+=head2 General info
+
+Each component shows widget by default and has two methods: Process and 
+InputOnly. The first one method process arguments and return new value
+of a parametr. The second one is helper that shows only form elements
+with minimum of required text labels.
+
+So you show a widget with:
+    <& /Widgets/Form/Integer,
+        Name => 'NameOfInputElement',
+        Description => 'Input integer',
+    &>
+
+You can show only C<input> box using:
+    <& /Widgets/Form/Integer:InputOnly,
+        Name => 'NameOfInputElement',
+    &>
+
+In such a simple case you even can avoid processing. Yeah, most probably
+you want to check if value is really integer, but these widgets don't
+do validation for you, but they are more about fetching values from
+hash of arguments, showing these values to user and preserving state
+of value between form reloads (see below).
+
+=head2 Processing
+
+Processing is required when you use L<extended features|/Extendent features>,
+such as Default, Multiple or Alternative.
+
+To process arguments of a request you have to do the following:
+    $ARGS{'NameOfInputElement'} = $m->comp(
+        '/Widgets/Form/Integer:Process',
+        Arguments => \%ARGS,
+        Name      => 'NameOfInputElement',
+    );
+
+The method returns processed value in canonical form. For different widgets
+a canonical form is different and depends on activated features, so you must
+always activate the same features during showing a widget and processing
+results.
+
+=head2 Extendent features
+
+=head3 Default value
+
+If C<Default> argument is true then widgets expect that there is some
+default value for argument if user fills nothing. 'Nothing' in each
+widget is different, for example in select box it's special option
+which is always the first one, in integer box string '' means empty
+value, but boolean box uses radio buttons in this case with three
+options: Yes, No and Default.
+
+Each widget that supports C<Default> feature as well has C<DefaultLabel> and
+C<DefaultValue> arguments.
+
+=head4 Processing and showing with activated Default feature
+
+When this option is activated then C<Process> method returns undef
+value if user selected default value. So for integer box it's empty
+string and so on.
+
+As well when you show a widget you should pass undef as C<CurrentValue>
+to inform widget that the current value is default one.
+
+As all methods of a widget are consistent in this behaviour so you
+shouldn't care much about that, but this allows you to implement
+custom actions if processing returned undef, for example delete user's
+preference record instead of updating it (default value may change later to).
+
+=head4 C<DefaultValue> when C<Default> is not active
+
+DefaultValue argument is still actual in the Process method even if
+C<Default> is not true. This argument defines intial value. If value
+of a key in Arguments is not defined then it's treated as intial state
+and the method returns default value.
+
+=head3 Multiple and Alternative
+
+These options are only supported by the select widget.
+
+TODO: Add more info
+
+=head2 Implementation details
+
+=head3 Boolean widget
+
+This widget a little bit tricky. When you use Default option then
+things are simple and you see three radio buttons, but in other
+case we use a checkbox. But as you know browsers don't pass unchecked
+boxes to server, so arguments of a request has no entry for them.
+
+In the latter case it's hard to figure out case when user unselected
+value. Imagine form with a checkbox, you want show it checked by
+default and as well form is reloadable (like Reply forms that have
+"Add Another File" buttons). User uncheck the box and then upload
+file, in this case you want to show user's choice instead of default,
+but browser doesn't send any value and you can not figure out if
+it's initial state or page reload. To solve this problem we use magic
+hidden input field with the same name as the box and value equal to
+zero (0). Mason folds arguments with the same name into array refs, so
+we get 0 if box is unchecked and [0, 1] if box is checked. An array
+reference is true value and 0 is defined value so we know that it's
+not initial state and avoid switching back to default. As well this
+trick works good in a case when you want show a link to a page and
+define default choice for some boolean argument, you don't need
+to set argument twice, you just set it to true value (for ex. 1) and
+things just work.
+
diff --git a/rt/docs/full_text_indexing.pod b/rt/docs/full_text_indexing.pod
new file mode 100644
index 000000000..0952b4eb9
--- /dev/null
+++ b/rt/docs/full_text_indexing.pod
@@ -0,0 +1,174 @@
+=head1 NAME
+
+Full text indexing in RT
+
+=head1 LIMITATIONS
+
+While all of the below solutions can search for Unicode characters, they
+are not otherwise Unicode aware, and do no case folding, normalization,
+or the like.  That is, a string that contains C<U+0065 LATIN SMALL
+LETTER E> followed by C<U+0301 COMBINING ACUTE ACCENT> will not match a
+search for C<U+00E9 LATIN SMALL LETTER E WITH ACUTE>.  They also only
+know how to tokenize C<latin-1>-ish languages where words are separated
+by whitespace or similar characters; as such, support for searching for
+Japanese and Chinese content is extremely limited.
+
+=head1 POSTGRES
+
+=head2 Creating and configuring the index
+
+Postgres 8.3 and above support full-text searching natively; to set up
+the required C<ts_vector> column, and create either a C<GiN> or C<GiST>
+index on it, run:
+
+    sbin/rt-setup-fulltext-index
+
+If you have a non-standard database administrator username or password,
+you may need to pass the C<--dba> or C<--dba-password> options:
+
+    sbin/rt-setup-fulltext-index --dba postgres --dba-password secret
+
+This will also output an appropriate C<%FullTextSearch> configuration to
+add to your F<RT_SiteConfig.pm>; you will need to restart your webserver
+after making these changes.  However, the index will also need to be
+filled before it can be used.  To update the index initially, run:
+
+    sbin/rt-fulltext-indexer --all
+
+This will tokenize and index all existing attachments in your database;
+it may take quite a while if your database already has a large number of
+tickets in it.
+
+=head2 Updating the index
+
+To keep the index up-to-date, you will need to run:
+
+    sbin/rt-fulltext-indexer
+
+...at regular intervals.  By default, this will only tokenize up to 100
+tickets at a time; you can adjust this upwards by passing
+C<--limit 500>.  Larger batch sizes will take longer and
+consume more memory.  Care should be taken to ensure that multiple
+instances of C<rt-fulltext-indexer> are not run at the same time.
+
+=head1 MYSQL
+
+MySQL does not support full-text indexing natively.  However, it does
+integrate with the external Sphinx engine, available from
+L<http://sphinxsearch.com>.  Unfortunately, Sphinx integration (using
+SphinxSE) does require that you recompile MySQL from source.  Most
+distribution-provided packages for MySQL do not include SphinxSE
+integration, merely the external Sphinx tools; these are not sufficient
+for RT's needs.
+
+=head2 Compiling MySQL and SphinxSE
+
+SphinxSE requires MySQL 5.0 or 5.1; later versions of MySQL have not
+been tested at this time.  Sphinx version 2.0.1 has been tested to work,
+but version 0.9.9 may work as well.  Compilation and installation
+instructions for MySQL with SphinxSE can be found at
+L<http://sphinxsearch.com/docs/current.html#sphinxse-installing>.
+
+=head2 Creating and configuring the index
+
+Once MySQL has been recompiled with SphinxSE, and Sphinx itself is
+installed, you may create the required SphinxSE communication table via:
+
+    sbin/rt-setup-fulltext-index
+
+If you have a non-standard database administrator username or password,
+you may need to pass the C<--dba> or C<--dba-password> options:
+
+    sbin/rt-setup-fulltext-index --dba root --dba-password secret
+
+This will also provide you with the appropriate C<%FullTextSearch>
+configuration to add to your F<RT_SiteConfig.pm>; you will need to
+restart your webserver after making these changes.  It will also print a
+sample Sphinx configuration, which should be placed in
+F</etc/sphinx.conf>, or equivalent.
+
+To fill the index, you will need to run the C<indexer> command-line tool
+provided by Sphinx:
+
+    indexer rt
+
+Finally, start the Sphinx search daemon:
+
+    searchd
+
+=head2 Updating the index
+
+To keep the index up-to-date, you will need to run:
+
+    indexer rt --rotate
+
+...at regular intervals in order to pick up new and updated attachments
+from RT's database.  Failure to do so will result in stale data.
+
+=head2 Caveats
+
+Sphinx only returns a finite number of matches to any query; this number
+is controlled by C<max_matches> in F</etc/sphinx.conf> and
+C<%FullTextSearch>'s C<MaxMatches> in C<RT_SiteConfig.pm>, which must be
+kept in sync.  The default, set during C<rt-setup-fulltext-index>, is
+10000.  This limit may lead to false negatives in search results if the
+maximum number of matches is reached but the results returned do not
+match RT's other criteria.
+
+Take, for example, the instance where Sphinx is configured to return a
+maximum of three results, and tickets 1, 2, 3, 4, and 5 contain the
+string "target", but only ticket 5 is in status "Open".  A search for
+C<Content LIKE 'target' AND Status = 'Open'> may return no results,
+despite ticket 5 matching those criteria, as Sphinx will only return
+tickets 1, 2, and 3 as possible matches.
+
+After index creation, altering C<MaxMatches> in C<RT_SiteConfig.pm> is
+insufficient to adjust this limit; both C<max_matches> in
+F</etc/sphinx.conf> and C<%FullTextSearch>'s C<MaxMatches> in
+C<RT_SiteConfig.pm> must be updated.
+
+=head1 ORACLE
+
+=head2 Creating and configuring the index
+
+Oracle supports full-text indexing natively using the Oracle Text
+package.  Once Oracle Text is installed and configured, run:
+
+    sbin/rt-setup-fulltext-index
+
+If you have a non-standard database administrator username or password,
+you may need to pass the C<--dba> or C<--dba-password> options:
+
+    sbin/rt-setup-fulltext-index --dba sysdba --dba-password secret
+
+This will create an Oracle CONTEXT index on the Content column in the
+Attachments table, as well as several preferences, functions and
+triggers to support this index.  The script will also output an
+appropriate C<%FullTextSearch> configuration to add to your
+F<RT_SiteConfig>.
+
+=head2 Updating the index
+
+To update the index, you will need to run the following at regular
+intervals:
+
+    sbin/rt-fulltext-indexer
+
+This, in effect, simply runs:
+
+    begin
+    ctx_ddl.sync_index('rt_fts_index', '2M');
+    end;
+
+The amount of memory used for the sync can be controlled with the
+C<--memory> option:
+
+    rt-fulltext-indexer --memory 10M
+
+Instead of being run via C<cron>, this may instead be run via a
+DBMS_JOB; read the B<Managing DML Operations for a CONTEXT Index>
+chapter of Oracle's B<Text Application Developer's Guide> for details
+how to keep the index optimized, perform garbage collection, and other
+tasks.
+
+=cut
diff --git a/rt/docs/glossary.pod b/rt/docs/glossary.pod
new file mode 100644
index 000000000..0e058ba02
--- /dev/null
+++ b/rt/docs/glossary.pod
@@ -0,0 +1,30 @@
+=head1 RT Glossary
+
+This document is intended to be a glossary of terms used in RT.  Currently it
+doesn't even scratch the surface, but with time it should be expanded.
+
+=head2 Right names
+
+RT uses a handful of (mostly) standard prefixes to create right names of the
+form "<action><object>".  The prefixes and their meanings (if not apparent)
+are explained here.
+
+=over 4
+
+=item Admin - Create, modify, and delete
+
+=item Create 
+
+=item Delete
+
+=item Edit - Create, modify, and delete
+
+=item Load - See/show
+
+=item Modify - Change the content, details and/or metadata
+
+=item See - Allow viewing of
+
+=item Show - Allow viewing of, or display in the interface
+
+=back
diff --git a/rt/docs/hacking.pod b/rt/docs/hacking.pod
new file mode 100644
index 000000000..8aa84fd01
--- /dev/null
+++ b/rt/docs/hacking.pod
@@ -0,0 +1,301 @@
+=head1 Development of RT
+
+RT's source code is stored in a C<git> repository.  If you are not
+familiar with git, see L</git quickstart>, below, for a short tutorial
+which will give you enough information to get started submitting patches
+to RT.
+
+The rest of this document details conventions and tips surrounding the
+organization of RT's version control, source code conventions, and how
+to submit patches.
+
+
+
+=head1 Organization of rt.git
+
+The RT source repository is available via git from GitHub; you can
+browse it at L<http://github.com/bestpractical/rt/> or obtain a local
+copy via:
+
+    git clone git://github.com/bestpractical/rt.git
+
+The bleeding-edge development happens in the C<master> branch.  When a
+major release is anticipated, a "trunk" branch will be branched from
+this -- for example, C<4.0-trunk>.  This will allow the trunk to
+stabilize while feature development continues on C<master>.
+Additionally, as a release is impending for a particular series, a
+release engineering branch will be created, named, for example
+C<4.0.0-releng>.
+
+New feature development should always be based off of the C<master>
+branch.  Branches to fix bugs should be based off of whichever trunk the
+bug was first found in.  If you found the bug in your RT 4.0.0 install,
+you'd branch from 4.0-trunk.
+
+Branches should be named based on the trunk they are branched
+from -- which is to say, the earliest branch they might be merged into.
+For example, a bugfix branched from C<4.0-trunk> might be named
+C<4.0/fail-taint-mode-early>.  A feature branched from C<master> when
+there exists a C<4.0-trunk> but no C<4.2-trunk> might be named
+C<4.2/rename-LogToScreen>.  For consistency, branches should use dashes,
+not underscores, to separate words.
+
+Branches should be reviewed by another developer before being merged.
+Reviewers should make sure that the branch accomplishes what it claims
+to, and does not introduce any unwanted behavior in doing so.  Commit
+messages explain the B<why> as much as the B<what> of each commit, and
+not include extranous changes.
+
+
+=head1 Code conventions
+
+The RT codebase is more than ten years old; as such, there are sections
+which do not (yet) conform to the guidelines below.  Please attempt to
+follow the guidelines, even if the code surrounding your changes does
+not yet.
+
+RT also includes a F<.perltidyrc> in its top-level which encodes many of
+the conventions.
+
+=over
+
+=item Indentation
+
+Each level of indentation should be four spaces; tabs should never be
+used for indentation.
+
+=back
+
+=head1 Internationalization
+
+RT has been translated into several dozen languages. We use Launchpad
+( https://translations.launchpad.net/rt ) to crowdsource our
+translations into C<po> files. RT uses L<Locale::Maketext> to
+localize its user interface.
+
+Your first stop on this magical journey of internationalization
+is L<Locale::Maketext::TPJ13>, which explains the whys of
+L<Locale::Maketext>. RT uses most of the features developed in that
+article.
+
+Strings that are displayed to users should be passed through the
+C<loc("...")> function or the C<< <&|/l&>...</&> >> Mason template.
+C<loc> and C</l> both take parameters, which are used in place of
+string interpolation (much like C<sprintf>). It's acceptable to use
+HTML in C</l> calls, especially for bold and emphasis. However, you
+should limit the amount of HTML that translators must keep exactly
+correct, which means avoid including tags that wrap the entire
+translatable string, especially C<< <p> >>.
+
+    <p><&|/l, $button &>Do <em>not</em> click [_1]</&></p> # ok
+
+    <&|/l, $button &><p>Do <em>not</em> click [_1]</p></&> # not ok
+
+In a few places in RT we also pass HTML as parameters to C<loc()>
+so that translators do not have to reproduce it exactly, and we can
+also change it more freely. For example:
+
+    <&|/l,
+        '<a href="http://www.gnu.org/licenses/gpl-2.0.html">',
+        '</a>',
+    &>Distributed under [_1]version 2 of the GNU GPL[_2].</&>
+
+F<devel/tools/extract-message-catalog> looks for C<loc("...")> and
+C<< <&|/l&>...</&> >> in our source code to pick out translatable
+strings, clean them up, and put them into F<share/po> files. We use
+our C<.po> files not only to populate L<Locale::Maketext>'s lexicons,
+but also to sync new translatable strings and translations with
+Launchpad. This Launchpad sync is typically done early during the
+freeze of RC releases to give our volunteer translators time to
+translate all the new strings which, because of the RC freeze, won't
+continue changing.
+
+Because C<loc()> and C</l> are used to generate strings for human
+eyes, they generally must be used "close to the browser". These are
+directly in Mason templates, or in functions that return text that
+will be passed through Mason. However, in many places in RT we have
+hardcoded strings which need translations. For example, the C<$RIGHTS>
+hash in F<lib/RT/Queue.pm> maps rights' names (which must be
+translatable) to their descriptions (which also must be translatable).
+However, when we're declaring such structures, we do not want to
+translate them straight away. RT uses English internally, including
+in its web forms, so we do not want to localize rights' names except
+for display, otherwise things might break weirdly when you check
+if a user has the "Superusuario" right. Furthermore, when we're
+declaring such data structures at compile time, there is no current
+user to select which language to use for localization. Thus, we
+cannot call C<loc()> when declaring C<$RIGHTS> and other similar
+places.
+
+For this reason, F<devel/tools/extract-message-catalog> lets you
+denote translatable strings with comments. That's what the C<#loc_pair>
+comments in the C<$RIGHTS> hash in F<lib/RT/Queue.pm> indicate.
+Since we have those comments, our toolchain will put the rights'
+names and descriptions into F<share/po> files, which enables
+translation by our lovely volunteers. Later on, when RT displays
+information about rights in the web UI, we'll pass the right's name
+through C<loc>, and L<Locale::Maketext> will then be able to find
+our "Superusuario". So although we never used a literal
+C<loc("SuperUser")>, we still get its effects thanks to the
+C<#loc_pair> comments and using C<loc($RightName)>.
+
+C<#loc_pair> is used for declaring that the both the key and value
+of a particular C<< key => value >> pair are translatable. There
+are other markers that you can use.
+
+C<#loc> is used for declaring that a particular string is translatable.
+Its parsing is pretty strict so you can use it to declare that only
+the value of a particular C<< key => value >> pair is translatable.
+
+C<#loc_left_pair> is used for declaring that the I<key> of a
+particular C<< key => value >> pair is translatable. This is of
+very limited usefulness.
+
+C<#loc_right_pair> does NOT exist. C<#loc> works in such cases since
+its parser does not extend beyond the string at the end of a line.
+
+=head1 Development tips
+
+=head2 Setting up a development environment
+
+=head2 Test suite
+
+RT also comes with a fairly complete test suite.  To run it, you will
+need to set environment variables to a database user and password which
+can create and drop databases:
+
+    export RT_DBA_USER=root
+    export RT_DBA_PASSWORD=
+
+You'll need to configure RT and make sure you have all the dependencies
+before running tests.  To do this in place without installing:
+
+    ./configure.ac --with-my-user-group --enable-layout=inplace --with-devel-mode
+    make testdeps
+    make fixdeps
+
+Adjust the relevant database options as necessary if you want to test on
+Postgres, Oracle, or SQLite.  The default is MySQL.
+
+To run the test suite:
+
+    make test
+
+If you have multiple processors, you can run the test suite in parallel,
+which will be significantly faster:
+
+    make test-parallel
+
+The C<*-trunk> and C<master> branches are expected to be passing always
+be passing all tests.  While it is acceptable to break tests in an
+intermediate commit, a branch which does not pass tests will not be
+merged.  Ideally, commits which fix a bug should also include a testcase
+which fails before the fix and succeeds after.
+
+
+
+=head1 git quickstart
+
+=over
+
+=item 1.
+
+You will first need to obtain a copy of git; this is accomplished via
+C<sudo yum install git> in RedHat and derivatives, or C<sudo apt-get
+install git> for Debian or Ubuntu.
+
+=item 2.
+
+Next, obtain a copy of the RT source from git:
+
+    git clone git://github.com/bestpractical/rt.git
+    cd rt
+
+=item 3.
+
+Configure git to know your name and email address; git uses these when
+it makes commits.
+
+    git config user.email your.email@example.com
+    git config user.name Examp L. Name
+
+=item 4.
+
+Switch to the appropriate point to base your work on; this is generally
+C<origin/> followed by the major version, followed by C<-trunk>.  For
+example, if your bug was observed in version 3.8.9, you would choose
+C<origin/3.8-trunk>; if it was in 4.0.0, you would choose
+C<origin/4.0-trunk>.  New features should be based on C<origin/master>.
+
+    git checkout --track origin/4.0-trunk
+
+=item 5.
+
+Give your branch a name based on what you are attempting to accomplish.
+We suggest that branch names be lower-case and separate words with
+dashes, but this branch name is purely for your own reference.
+
+    git branch -m gnupg-encryption
+
+=item 6.
+
+Edit the source tree to make your changes.  A few commands you may find
+useful in doing so are listed below.
+
+To see what files you have changed:
+
+    git status
+
+To see a line-by-line list of changes:
+
+    git diff
+
+To revert a file to the original version:
+
+    git checkout path/to/file
+
+To revert only individual parts of a file:
+
+    git checkout -p path/to/file
+
+See L</Development tips> for more tips for working with the RT codebase.
+
+=item 7.
+
+Check that you have no extraneous changes using C<git diff>, then commit
+your changes:
+
+    git commit -a
+
+You will be prompted to type your commit message.  The first line should
+be a short (E<lt> 80 character) summary of the changes, followed by a
+blank line, followed by a longer description, if necessary.  The commit
+message should not simply restate the diff of which lines were added and
+subtracted, but should rather explain B<what> those changes accomplish,
+and B<why> they are desired.
+
+If your changes are easily split into multiple components, you may wish
+to split your changes into more than one commit; simply return to step 6
+and repeat the with the next related change.  If your changes are B<not>
+related to each other, you should submit them separately; finish step 9,
+then start over from step 4.
+
+=item 8.
+
+Save your commits to patch files:
+
+    git format-patch @{u}
+
+This will print out the names of the files as it creates them.
+
+=item 9.
+
+Attach these files to an email using your standard email client, and
+send it to C<rt-devel@bestpractical.com>.
+
+=back
+
+If you have another bug or feature to implement, simply restart the
+process at step 4.
+
+=cut
diff --git a/rt/docs/network-diagram.svg b/rt/docs/network-diagram.svg
new file mode 100644
index 000000000..cbd3fe1d1
--- /dev/null
+++ b/rt/docs/network-diagram.svg
@@ -0,0 +1,6095 @@
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+      </g>
+      <path
+         inkscape:connection-end="#g10163"
+         inkscape:connection-start="#g5480"
+         inkscape:connector-type="polyline"
+         id="path16667"
+         d="m 132.57461,645.14904 515.17635,0.46821"
+         style="fill:none;stroke:#000000;stroke-width:1.20443273px;stroke-linecap:butt;stroke-linejoin:miter;stroke-opacity:1" />
+      <text
+         sodipodi:linespacing="125%"
+         id="text16791"
+         y="367.16852"
+         x="54.603577"
+         style="font-size:28.55020714px;font-style:normal;font-variant:normal;font-weight:normal;font-stretch:normal;text-align:start;line-height:125%;writing-mode:lr-tb;text-anchor:start;fill:#000000;fill-opacity:1;stroke:none;font-family:Droid Sans;-inkscape-font-specification:Droid Sans"
+         xml:space="preserve"><tspan
+           y="367.16852"
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+           sodipodi:role="line">Example Request Tracker</tspan><tspan
+           dy="-5.6568542"
+           id="tspan16795"
+           y="402.85626"
+           x="54.603577"
+           sodipodi:role="line">network setup</tspan></text>
+      <path
+         inkscape:connection-end="#g10163"
+         inkscape:connection-start="#g2713"
+         inkscape:connector-type="polyline"
+         transform="translate(0,287.36218)"
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+</svg>
diff --git a/rt/docs/schema.dot b/rt/docs/schema.dot
new file mode 100644
index 000000000..d81ceee12
--- /dev/null
+++ b/rt/docs/schema.dot
@@ -0,0 +1,99 @@
+digraph g {
+graph [
+rankdir = "RL",
+ concentrate = true,
+ratio = auto
+];
+node [
+fontsize = "18",
+shape = record, fontsize = 18
+];
+edge [
+];
+
+"Records" [shape = record, fontsize = 18, label = "(Any RT::Record)" ];
+"Records" -> "Principals" [label = "Creator → id"];
+"ACL" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"ACL" -> "Principals" [label="PrincipalId → id"];
+"ACL" -> "Records" [label="ObjectId → id"];
+
+"Attachments" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Attachments" -> "Transactions" [label="TransactionId → id"];
+"Attachments" -> "Attachments" [label="Parent → id"];
+
+"CachedGroupMembers" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"CachedGroupMembers" -> "Groups" [label="GroupId → id", weight=2];
+"CachedGroupMembers" -> "Principals" [label="MemberId → id"];
+"CachedGroupMembers" -> "CachedGroupMembers" [label="Via → id"];
+"CachedGroupMembers" -> "Groups" [label="ImmediateParentId → id"];
+
+"CustomFields" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"CustomFieldValues" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"CustomFieldValues" -> "CustomFields" [label="CustomField → id"];
+
+"GroupMembers" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"GroupMembers" -> "Groups" [label="GroupId → id", weight=2];
+"GroupMembers" -> "Principals" [label="MemberId → id", weight = 2];
+
+"Groups" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Groups" -> "Principals" [label="id → id"];
+
+"Links" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Links" -> "Tickets" [label="LocalBase ⇢ id (usually)", style="dotted"];
+"Links" -> "Tickets" [label="LocalTarget ⇢ id (usually)", style="dotted"];
+
+"Principals" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"Attributes" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Attributes" -> "Records" [label="ObjectId → id"];
+
+"Queues" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"ScripActions" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"ScripConditions" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"Scrips" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Scrips" -> "ScripConditions" [label="ScripCondition → id"];
+"Scrips" -> "ScripActions" [label="ScripAction → id"];
+"Scrips" -> "Templates" [label="Template → id"];
+"Scrips" -> "Queues" [label="Queue → id"];
+
+"Templates" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Templates" -> "Queues" [label ="Queue → id" ];
+
+"ObjectCustomFields" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"ObjectCustomFields" -> "CustomFields" [label="CustomField → id"];
+"ObjectCustomFields" -> "Records" [label="ObjectId → id"];
+
+"ObjectCustomFieldValues" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"ObjectCustomFieldValues" -> "CustomFields" [label="CustomField → id"];
+"ObjectCustomFieldValues" -> "Records" [label="ObjectId → id"];
+
+"Tickets" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Tickets" -> "Tickets" [label="EffectiveId → id"];
+"Tickets" -> "Principals" [label="Owner → id"];
+"Queues" -> "Tickets" [style="invis"];
+"Tickets" -> "Queues" [label="Queue → id"];
+
+"Transactions" [shape = record, fontsize = 18, label = "<col0> \N " ];
+"Transactions" -> "Records" [label="ObjectId → id"];
+
+"Users" [shape = record, fontsize = 18, label = "<col0> \N " ];
+
+"Users" -> "Principals" [label="id → id"];
+
+// "Classes" [shape = record, fontsize = 18 label = "<col0> \N " ];
+// "Articles" [shape = record, fontsize = 18 label = "<col0> \N " ];
+// "Articles" -> "Classes" [ label="Class → id"];
+// "Articles" -> "Articles" [ label="Parent → id"];
+// "ObjectClasses" [shape = record, fontsize = 18 label = "<col0> \N " ];
+// "ObjectClasses" -> "Records" [label="ObjectId → id"];
+// "ObjectClasses" -> "Classes" [label="Class → id"];
+// "Topics" [shape = record, fontsize = 18 label = "<col0> \N " ];
+// "ObjectTopics" [shape = record, fontsize = 18 label = "<col0> \N " ];
+// "ObjectTopics" -> "Records" [label="ObjectId → id"];
+// "ObjectTopics" -> "Topics" [label="Topic → id"];
+
+}
diff --git a/rt/docs/security.pod b/rt/docs/security.pod
new file mode 100644
index 000000000..b8650e05d
--- /dev/null
+++ b/rt/docs/security.pod
@@ -0,0 +1,77 @@
+=head1 RT Security
+
+=head2 Reporting security vulnerabilities in RT
+
+If you believe you've discovered a security issue in RT, please send an
+email to <security@bestpractical.com> with a detailed description of the
+issue, and a secure means to respond to you (such as your PGP public
+key).
+
+More information is available at L<http://bestpractical.com/security/>.
+
+=head2 Security tips for running RT
+
+=over
+
+=item *
+
+Protect your RT installation by making it only accessible via SSL.  This
+will protect against users' passwords being sniffed as they go over the
+wire, as well as helping prevent phishing attacks.  If you use SSL, you
+will need to install some additional Perl libraries so that C<rt-mailgate>
+can connect.  You can use the C<--enable-ssl-mailgate> command to
+configure to automate the installation of these dependencies.  This is
+documented further in step 10 of the README.
+
+You should use a certificate signed by a reputable authority, or at very
+least a certificate signed by a consistent local CA, which you configure
+your local systems to trust.  If your SSL certificate is self-signed, it
+does little to prevent phishing, as users are trained to accept the
+unauthorized certificate.  See also the C<--no-verify-ssl> flag to
+C<rt-mailgate>.
+
+=item *
+
+Be sure to change the password for the C<root> user of RT.  The default
+password is C<password>.  This can be changed via the RT web interface
+at: Preferences > About me
+
+
+=item *
+
+Be sure to protect your F<RT_SiteConfig.pm> file if it contains database
+credentials or other sensitive information.  This file only needs to be
+readable by RT and your web server.  One way to accomplish this is to
+make the file readable only by root and the group that RT runs as, and
+then make sure your web server is a member of that group.  Advanced
+configuration may be required if other users have the ability to run
+CGIs or access the server where RT is running.
+
+
+=item *
+
+Be sure to protect your database.  If it does not need to talk to the
+world, then don't allow it to listen for remote connections.  With MySQL
+this can be accomplished via C<skip-networking>.  If you use your
+database for other things and must allow remote connections, be sure to
+use a strong, hard to guess password for RT.
+
+
+=item *
+
+Apache, lighttpd, and most other web servers support name based virtual
+hosts.  When possible, configure RT as a name based virtual host to
+raise the bar against DNS rebinding attacks.  If you see RT when you
+visit http://your.servers.ipaddress.here, it means you are likely not
+getting this additional protection.
+
+
+=item *
+
+Use groups to organize RT permissions.  Granting permissions per-user
+makes them, in general, more easily over-granted and forgotten, and more
+likely to diverge from each other, forming a maintenance hassle.
+
+=back
+
+=cut
diff --git a/rt/docs/web_deployment.pod b/rt/docs/web_deployment.pod
new file mode 100644
index 000000000..65065c5cd
--- /dev/null
+++ b/rt/docs/web_deployment.pod
@@ -0,0 +1,233 @@
+=head1 Setting up the web interface
+
+As of RT 3.9, RT's web interface speaks PSGI
+(L<http://plackperl.org>) which lets you use RT with any PSGI-supported web
+server (which includes Apache, nginx, lighttpd, etc).
+
+=head2 Standalone
+
+The standalone RT web server is backed by a pure-Perl server engine
+(L<HTTP::Server::PSGI>). This standalone server is appropriate for development
+and testing, but is not appropriate for production use.
+
+You should not run this server against port 80 (which is the default port)
+because that requires root-level privileges and may conflict with any existing
+listeners. So choose a high port (for example 8080) and start the standalone
+server with:
+
+    /opt/rt4/sbin/rt-server --port 8080
+
+You can also run C<rt-server> with any other PSGI server, for example,
+to use L<Starman>, a high performance preforking server:
+
+    /opt/rt4/sbin/rt-server --server Starman --port 8080
+
+B<NOTICE>: After you run the standalone server as root, you will need to
+remove your C<var/mason> directory, or the non-standalone servers
+(Apache, etc), which run as a non-privileged user, will not be able to
+write to it and will not work.
+
+
+=head2 Apache
+
+B<WARNING>: Both C<mod_speling> and C<mod_cache> are known to break RT.
+C<mod_speling> will cause RT's CSS and JS to not be loaded, making RT
+appear unstyled. C<mod_cache> will cache cookies, making users be
+spontaneously logged in as other users in the system.
+
+=head3 mod_fastcgi
+
+    # Tell FastCGI to put its temporary files somewhere sane; this may
+    # be necessary if your distribution doesn't already set it
+    #FastCgiIpcDir /tmp
+
+    FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300
+
+    <VirtualHost rt.example.com>
+        ### Optional apache logs for RT
+        # Ensure that your log rotation scripts know about these files
+        # ErrorLog /opt/rt4/var/log/apache2.error
+        # TransferLog /opt/rt4/var/log/apache2.access
+        # LogLevel debug
+
+        AddDefaultCharset UTF-8
+
+        Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
+        ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
+
+        DocumentRoot "/opt/rt4/share/html"
+        <Location />
+            Order allow,deny
+            Allow from all
+
+            Options +ExecCGI
+            AddHandler fastcgi-script fcgi
+        </Location>
+    </VirtualHost>
+
+=head3 mod_fcgid
+
+    <VirtualHost rt.example.com>
+        ### Optional apache logs for RT
+        # Ensure that your log rotation scripts know about these files
+        # ErrorLog /opt/rt4/var/log/apache2.error
+        # TransferLog /opt/rt4/var/log/apache2.access
+        # LogLevel debug
+
+        AddDefaultCharset UTF-8
+
+        Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
+        ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
+
+        DocumentRoot "/opt/rt4/share/html"
+        <Location />
+            Order allow,deny
+            Allow from all
+
+            Options +ExecCGI
+            AddHandler fcgid-script fcgi
+        </Location>
+    </VirtualHost>
+
+=head3 mod_perl 2.xx
+
+B<WARNING: mod_perl 1.99_xx is not supported.>
+
+B<WARNING>: Due to thread-safety limitations, all timestamps will be
+presented in the webserver's default time zone when using the C<worker>
+and C<event> MPMs; the C<$Timezone> setting and the user's timezone
+preference are ignored.  We suggest the C<prefork> MPM or FastCGI
+deployment if your privileged users are in a different timezone than the
+one the server is configured for.
+
+    <VirtualHost rt.example.com>
+        ### Optional apache logs for RT
+        # ErrorLog /opt/rt4/var/log/apache2.error
+        # TransferLog /opt/rt4/var/log/apache2.access
+        # LogLevel debug
+
+        AddDefaultCharset UTF-8
+
+        DocumentRoot "/opt/rt4/share/html"
+        <Location />
+            Order allow,deny
+            Allow from all
+
+            SetHandler modperl
+            PerlResponseHandler Plack::Handler::Apache2
+            PerlSetVar psgi_app /opt/rt4/sbin/rt-server
+        </Location>
+        <Perl>
+            use Plack::Handler::Apache2;
+            Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
+        </Perl>
+    </VirtualHost>
+
+=head3 mod_perl 1.xx
+
+B<WARNING: mod_perl 1.99_xx is not supported.>
+
+To run RT using mod_perl 1.xx please see L<Plack::Handler::Apache1> for
+configuration examples.
+
+
+=head2 nginx
+
+C<nginx> requires that you start RT's fastcgi process externally, for
+example using C<spawn-fcgi>:
+
+    spawn-fcgi -u www-data -g www-data -a 127.0.0.1 -p 9000 \
+        -- /opt/rt4/sbin/rt-server.fcgi
+
+With the nginx configuration:
+
+    server {
+        listen 80;
+        server_name rt.example.com;
+        access_log  /var/log/nginx/access.log;
+
+        location / {
+            fastcgi_param  QUERY_STRING       $query_string;
+            fastcgi_param  REQUEST_METHOD     $request_method;
+            fastcgi_param  CONTENT_TYPE       $content_type;
+            fastcgi_param  CONTENT_LENGTH     $content_length;
+
+            fastcgi_param  SCRIPT_NAME        "";
+            fastcgi_param  PATH_INFO          $uri;
+            fastcgi_param  REQUEST_URI        $request_uri;
+            fastcgi_param  DOCUMENT_URI       $document_uri;
+            fastcgi_param  DOCUMENT_ROOT      $document_root;
+            fastcgi_param  SERVER_PROTOCOL    $server_protocol;
+
+            fastcgi_param  GATEWAY_INTERFACE  CGI/1.1;
+            fastcgi_param  SERVER_SOFTWARE    nginx/$nginx_version;
+
+            fastcgi_param  REMOTE_ADDR        $remote_addr;
+            fastcgi_param  REMOTE_PORT        $remote_port;
+            fastcgi_param  SERVER_ADDR        $server_addr;
+            fastcgi_param  SERVER_PORT        $server_port;
+            fastcgi_param  SERVER_NAME        $server_name;
+            fastcgi_pass 127.0.0.1:9000;
+        }
+
+        location /NoAuth/images {
+            root /opt/rt4/share/html;
+        }
+    }
+
+
+=head2 lighttpd
+
+    server.modules += ( "mod_fastcgi" )
+    $HTTP["host"] =~ "^rt.example.com" {
+        alias.url = (
+            "/NoAuth/images/" => "/opt/rt4/share/html/NoAuth/images/",
+        )
+        $HTTP["url"] !~ "^/NoAuth/images/" {
+            fastcgi.server = (
+                "/" => (
+                    "rt" => (
+                        "port"        => "9000",
+                        "bin-path"    => "/opt/rt4/sbin/rt-server.fcgi",
+                        "check-local" => "disable",
+                        "fix-root-scriptname" => "enable",
+                    )
+                )
+            )
+        }
+    }
+
+
+=head1 Running RT at /rt rather than /
+
+First you need to tell RT where it's located by setting C<$WebPath> in your
+F<RT_SiteConfig.pm>:
+
+    # Important: don't include a trailing slash here.  Read `perldoc
+    # etc/RT_Config.pm` for more information.
+    Set($WebPath, "/rt");
+
+Then you need to update your Apache configuration to match.  Prefix any RT
+related C<Alias>, C<ScriptAlias> and C<Location> directives with C</rt>.  You
+should also make sure C<DocumentRoot> is B<not> set to
+C</opt/rt4/share/html/>, otherwise RT's source will be served from C</>.
+
+For example: if you're using the sample FastCGI config above, you might change
+the relevant directives to:
+
+    Alias /rt/NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
+    ScriptAlias /rt /opt/rt4/sbin/rt-server.fcgi/
+
+    # Set DocumentRoot as appropriate for the other content you want to serve
+    DocumentRoot /var/www
+
+    <Location /rt>
+        ...
+    </Location>
+
+If you're using the sample mod_perl configuration, you only need to change the
+C<Location> directive.
+
+If you're not using Apache, please see L<Plack::Handler::FCGI> or the web
+server's own documentation for configuration examples.
+