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-Conditional Automated Request Shuffler
-Initial Design. <jesse@fsck.com> 9 Nov 99
-
-#Try to find out what queue the incoming ticket is in
-#Try to find out the default action for this invocation
-#Read the ticket from STDIN
-#Obtain the actor
-#Obtain the serial # if we have one
-#If the ticket has a ticket-id
- #if this is a 'comment'
- #add the current mime objects as a 'comment'
-
- #if this is 'correspondence'
- #add the current mime object as 'correspondence'
-
-
-#if this ticket does not yet have a ticket id
-
- #For now:
- #Create a new ticket
-
- #In the distant future
-
- #load the regexp table matching this queue
- #check the message agains the regexp table, ordered by precedence
- #when we get a match
- #get the ruleset for that regexp from the actions table
- #evaluate the ruleset in order of precedence.
- #if we get an 'exit' stop proccesing ALL rulesets
-wpw #if we get a 'forward,' forward it to 'value'.
-
- #if we get a 'create,' create a request in 'value'
- #elseif we get a 'map', add this as additional correspondence on ticket 'value'
-
-
- #if we get an 'associate', associate the ticket number returned from the
- 'create' or 'map' with the master ticket from 'value'
-
- #if we get a 'reply',
- #load the reply template with id 'value'
- #replace strings in the template
- #send the template
-
-
-
-
-CREATE TABLE Rules {
-ID int AUTO_INCREMENT,
-Desc varchar(120),
-Regexp varchar(80),
-Precedence int,
-MatchField varchar(20), #Can be a headername or 'any' all header names
- #end in :
-
-
-CREATE TABLE Actions {
-Rule int,
-Action varchar(20), # Create, Forward, Squelch, Owner, Area, Associate
-Value varchar(20), #queue or email address
-Desc varchar(120)
-}
-
-CREATE TABLE Autoreplies {
-ID int AUTO_INCREMENT,
-Content text
-); \ No newline at end of file