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Diffstat (limited to 'rt/bin/rt-crontool.in')
-rw-r--r-- | rt/bin/rt-crontool.in | 244 |
1 files changed, 244 insertions, 0 deletions
diff --git a/rt/bin/rt-crontool.in b/rt/bin/rt-crontool.in new file mode 100644 index 000000000..76b08c344 --- /dev/null +++ b/rt/bin/rt-crontool.in @@ -0,0 +1,244 @@ +#!@PERL@ +# BEGIN BPS TAGGED BLOCK {{{ +# +# COPYRIGHT: +# +# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC +# <jesse@bestpractical.com> +# +# (Except where explicitly superseded by other copyright notices) +# +# +# LICENSE: +# +# This work is made available to you under the terms of Version 2 of +# the GNU General Public License. A copy of that license should have +# been provided with this software, but in any event can be snarfed +# from www.gnu.org. +# +# This work is distributed in the hope that it will be useful, but +# WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU +# General Public License for more details. +# +# You should have received a copy of the GNU General Public License +# along with this program; if not, write to the Free Software +# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA. +# +# +# CONTRIBUTION SUBMISSION POLICY: +# +# (The following paragraph is not intended to limit the rights granted +# to you to modify and distribute this software under the terms of +# the GNU General Public License and is only of importance to you if +# you choose to contribute your changes and enhancements to the +# community by submitting them to Best Practical Solutions, LLC.) +# +# By intentionally submitting any modifications, corrections or +# derivatives to this work, or any other work intended for use with +# Request Tracker, to Best Practical Solutions, LLC, you confirm that +# you are the copyright holder for those contributions and you grant +# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, +# royalty-free, perpetual, license to use, copy, create derivative +# works based on those contributions, and sublicense and distribute +# those contributions and any derivatives thereof. +# +# END BPS TAGGED BLOCK }}} +use strict; +use Carp; + +use lib ("@LOCAL_LIB_PATH@", "@RT_LIB_PATH@"); + +package RT; + +use Getopt::Long; + +use RT::Interface::CLI qw(CleanEnv GetCurrentUser GetMessageContent loc); +use RT::Tickets; +use RT::Template; + +#Clean out all the nasties from the environment +CleanEnv(); + +# Load the config file +RT::LoadConfig(); + +#Connect to the database and get RT::SystemUser and RT::Nobody loaded +RT::Init(); + +#Get the current user all loaded +my $CurrentUser = GetCurrentUser(); + +unless ( $CurrentUser->Id ) { + print loc("No RT user found. Please consult your RT administrator.\n"); + exit(1); +} + +my ( $search, $condition, $action, $search_arg, $condition_arg, $action_arg, + $template_id, $help, $verbose ); +GetOptions( "search=s" => \$search, + "search-arg=s" => \$search_arg, + "condition=s" => \$condition, + "condition-arg=s" => \$condition_arg, + "action-arg=s" => \$action_arg, + "action=s" => \$action, + "template-id=s" => \$template_id, + "help" => \$help, + "verbose|v" => \$verbose ); + +help() if $help or not $search or not $action; + +# We _must_ have a search object +load_module($search); +load_module($action) if ($action); +load_module($condition) if ($condition); + +# load template if specified +my $template_obj; +if ($template_id) { + $template_obj = RT::Template->new($CurrentUser); + $template_obj->Load($template_id); +} + +#At the appointed time: + +#find a bunch of tickets +my $tickets = RT::Tickets->new($CurrentUser); +my $search = $search->new( + TicketsObj => $tickets, + Argument => $search_arg, + CurrentUser => $CurrentUser +); + +$search->Prepare(); + +# TicketsFound is an RT::Tickets object +my $tickets = $search->TicketsObj; + +#for each ticket we've found +while ( my $ticket = $tickets->Next() ) { + print $ticket->Id() . ": " if ($verbose); + + # perform some more advanced check + if ($condition) { + my $condition_obj = $condition->new( TicketObj => $ticket, + Argument => $condition_arg, + CurrentUser => $CurrentUser ); + + # if the condition doesn't apply, get out of here + + next unless ( $condition_obj->IsApplicable ); + print loc("Condition matches...") if ($verbose); + } + + #prepare our action + my $action_obj = $action->new( + TicketObj => $ticket, + TemplateObj => $template_obj, + Argument => $action_arg, + CurrentUser => $CurrentUser + ); + + #if our preparation, move onto the next ticket + next unless ( $action_obj->Prepare ); + print loc("Action prepared...") if ($verbose); + + #commit our action. + next unless ( $action_obj->Commit ); + print loc("Action committed.\n") if ($verbose); +} + +# {{{ load_module + +=head2 load_module + +Loads a perl module, dying nicely if it can't find it. + +=cut + +sub load_module { + my $modname = shift; + eval "require $modname"; + if ($@) { + die loc( "Failed to load module [_1]. ([_2])", $modname, $@ ); + } + +} + +# }}} + +# {{{ loc + +=head2 loc LIST + +Localize this string, with the current user's currentuser object + +=cut + +sub loc { + $CurrentUser->loc(@_); +} + +# }}} + +sub help { + + print loc( "[_1] is a tool to act on tickets from an external scheduling tool, such as cron.", $0 ) + . "\n"; + print loc("It takes several arguments:") . "\n\n"; + + print " " + . loc( "[_1] - Specify the search module you want to use", "--search" ) + . "\n"; + print " " + . loc( "[_1] - An argument to pass to [_2]", "--search-argument", "--search" ) + . "\n"; + + print " " + . loc( "[_1] - Specify the condition module you want to use", "--condition" ) + . "\n"; + print " " + . loc( "[_1] - An argument to pass to [_2]", "--condition-argument", "--condition" ) + . "\n"; + print " " + . loc( "[_1] - Specify the action module you want to use", "--action" ) + . "\n"; + print " " + . loc( "[_1] - An argument to pass to [_2]", "--action-argument", "--action" ) + . "\n"; + print " " + . loc( "[_1] - Output status updates to STDOUT", "--verbose" ) . "\n"; + print "\n"; + print "\n"; + print loc("Security:")."\n"; + print loc("This tool allows the user to run arbitrary perl modules from within RT.")." ". + loc("If this tool were setgid, a hostile local user could use this tool to gain administrative access to RT.")." ". + loc("It is incredibly important that nonprivileged users not be allowed to run this tool."). " " . + loc("It is suggested that you create a non-privileged unix user with the correct group membership and RT access to run this tool.")."\n"; + print "\n"; + print loc("Example:"); + print "\n"; + print " " + . loc( "The following command will find all active tickets in the queue 'general' and set their priority to 99 if they haven't been touched in 4 hours:" + ) + . "\n\n"; + + print " bin/rt-crontool \\\n"; + print " --search RT::Search::ActiveTicketsInQueue --search-arg general \\\n"; + print " --condition RT::Condition::UntouchedInHours --condition-arg 4 \\\n"; + print " --action RT::Action::SetPriority --action-arg 99 \\\n"; + print " --verbose\n"; + + print "\n"; + print loc("Escalate tickets"). "\n"; + print " bin/rt-crontool \\\n"; + print " --search RT::Search::ActiveTicketsInQueue --search-arg general \\\n"; + print " --action RT::Action::EscalatePriority\n"; + + + + + + + exit(0); +} |