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diff --git a/httemplate/docs/trouble.html b/httemplate/docs/trouble.html new file mode 100755 index 0000000..fce7439 --- /dev/null +++ b/httemplate/docs/trouble.html @@ -0,0 +1,26 @@ +<head> + <title>Troubleshooting</title> +</head> +<body> + <h1>Troubleshooting</h1> + <ul> + <li>When troubleshooting the web interface, helpful information is often in your web server's error log. + <li>If bin/svc_acct.import fails with an "Out of memory!" error using MySQL, upgrede MySQL and recompile the Perl DBD. There was a memory leak in some older versions of MySQL. + <li>If you get tons of errors in your web server's error log like this: +<pre> +Ambiguous use of value => resolved to "value" => +at /usr/lib/perl5/site_perl/File/CounterFile.pm line 132. +</pre> + This clutters up your log files but is otherwise harmless. Upgrade to the latest File::CounterFile. + <li>If you get errors like this: +<pre> +UID.pm: Can't open /var/spool/freeside/conf/secrets: Permission denied +at <i>/your/path</i>/site_perl/FS/UID.pm line 26. +BEGIN failed--compilation aborted at +<i>/your/path</i>/edit/process/part_svc.cgi line 15. +</pre> + Then the scripts are not running as the freeside freeside user. See +the <a href="install.html">New Installation</a> section of the documentation. + <li>If you receive `can not connect to server' errors using MySQL on a system that doesn't support native threading, you may need to specify the full hostname in your DBI datasource. See the <a href="http://www.mysql.com/Manual_chapter/manual_Problems.html#Can_not_connect_to_server">MySQL documentation</a>, DBI manpage and the DBD::mysql manpage for details. + </ul> +</body> |