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-rw-r--r--FS/FS/ClientAPI/MyAccount.pm49
-rw-r--r--FS/FS/Conf.pm28
-rw-r--r--FS/FS/TicketSystem/RT_External.pm4
-rw-r--r--FS/FS/TicketSystem/RT_Internal.pm177
4 files changed, 240 insertions, 18 deletions
diff --git a/FS/FS/ClientAPI/MyAccount.pm b/FS/FS/ClientAPI/MyAccount.pm
index a05c6f204..672eec5d8 100644
--- a/FS/FS/ClientAPI/MyAccount.pm
+++ b/FS/FS/ClientAPI/MyAccount.pm
@@ -1,5 +1,6 @@
package FS::ClientAPI::MyAccount;
+use 5.008; #require 5.8+ for Time::Local 1.05+
use strict;
use vars qw( $cache $DEBUG $me );
use subs qw( _cache _provision );
@@ -8,6 +9,7 @@ use Digest::MD5 qw(md5_hex);
use Date::Format;
use Business::CreditCard;
use Time::Duration;
+use Time::Local qw(timelocal_nocheck);
use FS::UI::Web::small_custview qw(small_custview); #less doh
use FS::UI::Web;
use FS::UI::bytecount qw( display_bytecount );
@@ -29,18 +31,11 @@ use FS::cust_pkg;
use FS::payby;
use FS::acct_rt_transaction;
use HTML::Entities;
+use FS::TicketSystem;
-$DEBUG = 2;
+$DEBUG = 0;
$me = '[FS::ClientAPI::MyAccount]';
-#false laziness with FS::cust_main
-BEGIN {
- eval "use Time::Local;";
- die "Time::Local minimum version 1.05 required with Perl versions before 5.6"
- if $] < 5.006 && !defined($Time::Local::VERSION);
- eval "use Time::Local qw(timelocal_nocheck);";
-}
-
use vars qw( @cust_main_editable_fields );
@cust_main_editable_fields = qw(
first last company address1 address2 city
@@ -1654,6 +1649,42 @@ sub myaccount_passwd {
}
+sub create_ticket {
+ my $p = shift;
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ warn "$me create_ticket: initializing ticket system\n" if $DEBUG;
+ FS::TicketSystem->init();
+
+ my $conf = new FS::Conf;
+ my $queue = $conf->config('ticket_system-selfservice_queueid')
+ || $conf->config('ticket_system-default_queueid');
+
+ warn "$me create_ticket: creating ticket\n" if $DEBUG;
+ my $err_or_ticket = FS::TicketSystem->create_ticket(
+ '', #create RT session based on FS CurrentUser (fs_selfservice)
+ 'queue' => $queue,
+ 'custnum' => $custnum,
+ 'svcnum' => $session->{'svcnum'},
+ map { $_ => $p->{$_} } qw( requestor cc subject message )
+ );
+
+ if ( ref($err_or_ticket) ) {
+ warn "$me create_ticket: sucessful: ". $err_or_ticket->id. "\n"
+ if $DEBUG;
+ return { 'error' => '',
+ 'ticket_id' => $err_or_ticket->id,
+ };
+ } else {
+ warn "$me create_ticket: unsucessful: $err_or_ticket\n"
+ if $DEBUG;
+ return { 'error' => $err_or_ticket };
+ }
+
+
+}
+
#--
sub _custoragent_session_custnum {
diff --git a/FS/FS/Conf.pm b/FS/FS/Conf.pm
index 615761797..9d7747980 100644
--- a/FS/FS/Conf.pm
+++ b/FS/FS/Conf.pm
@@ -2071,6 +2071,34 @@ worry that config_items is freeside-specific and icky.
},
{
+ 'key' => 'ticket_system-selfservice_queueid',
+ 'section' => '',
+ 'description' => 'Queue used when creating new customer tickets from self-service. Defautls to ticket_system-default_queueid if not specified.',
+ #false laziness w/above
+ 'type' => 'select-sub',
+ 'options_sub' => sub {
+ my $conf = new FS::Conf;
+ if ( $conf->config('ticket_system') ) {
+ eval "use FS::TicketSystem;";
+ die $@ if $@;
+ FS::TicketSystem->queues();
+ } else {
+ ();
+ }
+ },
+ 'option_sub' => sub {
+ my $conf = new FS::Conf;
+ if ( $conf->config('ticket_system') ) {
+ eval "use FS::TicketSystem;";
+ die $@ if $@;
+ FS::TicketSystem->queue(shift);
+ } else {
+ '';
+ }
+ },
+ },
+
+ {
'key' => 'ticket_system-priority_reverse',
'section' => '',
'description' => 'Enable this to consider lower numbered priorities more important. A bad habit we picked up somewhere. You probably want to avoid it and use the default.',
diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm
index 5c51bdd02..cdb4e90f3 100644
--- a/FS/FS/TicketSystem/RT_External.pm
+++ b/FS/FS/TicketSystem/RT_External.pm
@@ -382,5 +382,9 @@ sub access_right {
0;
}
+sub create_ticket {
+ return 'create_ticket unimplemented w/external RT (write something w/RT::Client::REST?)';
+}
+
1;
diff --git a/FS/FS/TicketSystem/RT_Internal.pm b/FS/FS/TicketSystem/RT_Internal.pm
index 85b2d56dd..d6b9c5298 100644
--- a/FS/FS/TicketSystem/RT_Internal.pm
+++ b/FS/FS/TicketSystem/RT_Internal.pm
@@ -3,6 +3,7 @@ package FS::TicketSystem::RT_Internal;
use strict;
use vars qw( @ISA $DEBUG $me );
use Data::Dumper;
+use MIME::Entity;
use FS::UID qw(dbh);
use FS::CGI qw(popurl);
use FS::TicketSystem::RT_Libs;
@@ -10,7 +11,7 @@ use RT::CurrentUser;
@ISA = qw( FS::TicketSystem::RT_Libs );
-$DEBUG = 1;
+$DEBUG = 0;
$me = '[FS::TicketSystem::RT_Internal]';
sub sql_num_customer_tickets {
@@ -38,14 +39,7 @@ sub access_right {
#return '' unless $conf->config('ticket_system');
return '' unless FS::Conf->new->config('ticket_system');
- if ( $session && $session->{'Current_User'} ) {
- warn "$me access_right: using existing session and CurrentUser: \n".
- Dumper($session->{'CurrentUser'})
- if $DEBUG;
- } else {
- warn "$me access_right: loading session and CurrentUser\n" if $DEBUG > 1;
- $self->_web_external_auth($session);
- }
+ $session = $self->session($session);
#warn "$me access_right: CurrentUser ". $session->{'CurrentUser'}. ":\n".
# ( $DEBUG>1 ? Dumper($session->{'CurrentUser'}) : '' )
@@ -55,6 +49,168 @@ sub access_right {
Object => $RT::System );
}
+sub session {
+ my( $self, $session ) = @_;
+
+ if ( $session && $session->{'Current_User'} ) {
+ warn "$me session: using existing session and CurrentUser: \n".
+ Dumper($session->{'CurrentUser'})
+ if $DEBUG;
+ } else {
+ warn "$me session: loading session and CurrentUser\n" if $DEBUG > 1;
+ $session = $self->_web_external_auth($session);
+ }
+
+ $session;
+}
+
+sub init {
+ my $self = shift;
+
+ warn "$me init: loading RT libraries\n" if $DEBUG;
+ eval '
+ use lib ( "/opt/rt3/local/lib", "/opt/rt3/lib" );
+ use RT;
+ #it looks like the rest are taken care of these days in RT::InitClasses
+ #use RT::Ticket;
+ #use RT::Transactions;
+ #use RT::Users;
+ #use RT::CurrentUser;
+ #use RT::Templates;
+ #use RT::Queues;
+ #use RT::ScripActions;
+ #use RT::ScripConditions;
+ #use RT::Scrips;
+ #use RT::Groups;
+ #use RT::GroupMembers;
+ #use RT::CustomFields;
+ #use RT::CustomFieldValues;
+ #use RT::ObjectCustomFieldValues;
+
+ #for web external auth...
+ use RT::Interface::Web;
+ ';
+ die $@ if $@;
+
+ warn "$me init: loading RT config\n" if $DEBUG;
+ {
+ local $SIG{__DIE__};
+ eval 'RT::LoadConfig();';
+ }
+ die $@ if $@;
+
+ warn "$me init: initializing RT\n" if $DEBUG;
+ {
+ local $SIG{__DIE__};
+ eval 'RT::Init("NoSignalHandlers"=>1);';
+ }
+ die $@ if $@;
+
+ warn "$me init: complete" if $DEBUG;
+}
+
+=item create_ticket SESSION_HASHREF, OPTION => VALUE ...
+
+Class method. Creates a ticket. If there is an error, returns the scalar
+error, otherwise returns the newly created RT::Ticket object.
+
+Accepts the following options:
+
+=over 4
+
+=item queue
+
+Queue name or Id
+
+=item subject
+
+Ticket subject
+
+=item requestor
+
+Requestor email address or arrayref of addresses
+
+=item cc
+
+Cc: email address or arrayref of addresses
+
+=item message
+
+Ticket message
+
+=item custnum
+
+Customer number (see L<FS::cust_main>) to associate with ticket.
+
+=item svcnum
+
+Service number (see L<FS::cust_svc>) to associate with ticket. Will also
+associate the customer who has this service (unless the service is unlinked).
+
+=back
+
+=cut
+
+sub create_ticket {
+ my($self, $session, %param) = @_;
+
+ $session = $self->session($session);
+
+ my $Queue = RT::Queue->new($session->{'CurrentUser'});
+ $Queue->Load( $param{'queue'} );
+
+ my $req = ref($param{'requestor'})
+ ? $param{'requestor'}
+ : ( $param{'requestor'} ? [ $param{'requestor'} ] : [] );
+
+ my $cc = ref($param{'cc'})
+ ? $param{'cc'}
+ : ( $param{'cc'} ? [ $param{'cc'} ] : [] );
+
+ my $mimeobj = MIME::Entity->build(
+ 'Data' => $param{'message'},
+ 'Type' => 'text/plain',
+ );
+
+ my %ticket = (
+ 'Queue' => $Queue->Id,
+ 'Subject' => $param{'subject'},
+ 'Requestor' => $req,
+ 'Cc' => $cc,
+ 'MIMEObj' => $mimeobj,
+ );
+ warn Dumper(\%ticket) if $DEBUG > 1;
+
+ my $Ticket = RT::Ticket->new($session->{'CurrentUser'});
+ my( $id, $Transaction, $ErrStr );
+ {
+ local $SIG{__DIE__};
+ ( $id, $Transaction, $ErrStr ) = $Ticket->Create( %ticket );
+ }
+ return $ErrStr if $id == 0;
+
+ warn "ticket got id $id\n" if $DEBUG;
+
+ #XXX check errors adding custnum/svcnum links (put it in a transaction)...
+ # but we do already know they're good
+
+ if ( $param{'custnum'} ) {
+ my( $val, $msg ) = $Ticket->_AddLink(
+ 'Type' => 'MemberOf',
+ 'Target' => 'freeside://freeside/cust_main/'. $param{'custnum'},
+ );
+ }
+
+ if ( $param{'svcnum'} ) {
+ my( $val, $msg ) = $Ticket->_AddLink(
+ 'Type' => 'MemberOf',
+ 'Target' => 'freeside://freeside/cust_svc/'. $param{'svcnum'},
+ );
+ }
+
+ $Ticket;
+}
+
#shameless false laziness w/RT::Interface::Web::AttemptExternalAuth
# to get logged into RT from afar
sub _web_external_auth {
@@ -62,6 +218,7 @@ sub _web_external_auth {
my $user = $FS::CurrentUser::CurrentUser->username;
+ $session ||= {};
$session->{'CurrentUser'} = RT::CurrentUser->new();
warn "$me _web_external_auth loading RT user for $user\n"
@@ -144,6 +301,8 @@ sub _web_external_auth {
#}
}
+ $session;
+
}
1;
generated by cgit v1.2.1 (git 2.18.0) at 2025-01-10 18:22:37 +0000