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-rw-r--r--FS/FS/TicketSystem/RT_External.pm248
1 files changed, 0 insertions, 248 deletions
diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm
deleted file mode 100644
index ea34480..0000000
--- a/FS/FS/TicketSystem/RT_External.pm
+++ /dev/null
@@ -1,248 +0,0 @@
-package FS::TicketSystem::RT_External;
-
-use strict;
-use vars qw( $conf $default_queueid
- $priority_field $priority_field_queue $field
- $dbh $external_url );
-use URI::Escape;
-use FS::UID qw(dbh);
-use FS::Record qw(qsearchs);
-use FS::cust_main;
-
-FS::UID->install_callback( sub {
- my $conf = new FS::Conf;
- $default_queueid = $conf->config('ticket_system-default_queueid');
- $priority_field =
- $conf->config('ticket_system-custom_priority_field');
- if ( $priority_field ) {
- $priority_field_queue =
- $conf->config('ticket_system-custom_priority_field_queue');
- $field = $priority_field_queue
- ? $priority_field_queue. '.%7B'. $priority_field. '%7D'
- : $priority_field;
- } else {
- $priority_field_queue = '';
- $field = '';
- }
-
- $external_url = '';
- $dbh = dbh;
- if ($conf->config('ticket_system') eq 'RT_External') {
- my ($datasrc, $user, $pass) = $conf->config('ticket_system-rt_external_datasrc');
- $dbh = DBI->connect($datasrc, $user, $pass, { 'ChopBlanks' => 1 })
- or die "RT_External DBI->connect error: $DBI::errstr\n";
-
- $external_url = $conf->config('ticket_system-rt_external_url');
- }
-
-} );
-
-sub num_customer_tickets {
- my( $self, $custnum, $priority ) = @_;
-
- my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
-
- my $sql = "SELECT COUNT(*) $from_sql";
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
- $sth->execute(@param) or die $sth->errstr. " executing $sql";
-
- $sth->fetchrow_arrayref->[0];
-
-}
-
-sub customer_tickets {
- my( $self, $custnum, $limit, $priority ) = @_;
- $limit ||= 0;
-
- my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
- my $sql = "SELECT tickets.*, queues.name".
- ( length($priority) ? ", objectcustomfieldvalues.content" : '' ).
- " $from_sql ORDER BY priority DESC LIMIT $limit";
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
- $sth->execute(@param) or die $sth->errstr. "executing $sql";
-
- #munge column names??? #httemplate/view/cust_main/tickets.html has column
- #names that might not make sense now...
- $sth->fetchall_arrayref({});
-
-}
-
-sub _from_customer {
- my( $self, $custnum, $priority ) = @_;
-
- my @param = ();
- my $join = '';
- my $where = '';
- if ( defined($priority) ) {
-
- my $queue_sql = " ObjectCustomFields.ObjectId = ( SELECT id FROM queues
- WHERE queues.name = ? )
- OR ( ? = '' AND ObjectCustomFields.ObjectId = 0 )";
-
- my $customfield_sql =
- "customfield = (
- SELECT CustomFields.Id FROM CustomFields
- JOIN ObjectCustomFields
- ON ( CustomFields.id = ObjectCustomFields.CustomField )
- WHERE LookupType = 'RT::Queue-RT::Ticket'
- AND name = ?
- AND ( $queue_sql )
- )";
-
- push @param, $priority_field,
- $priority_field_queue,
- $priority_field_queue;
-
- if ( length($priority) ) {
- #$where = "
- # and ? = ( select content from TicketCustomFieldValues
- # where ticket = tickets.id
- # and customfield = ( select id from customfields
- # where name = ?
- # and ( $queue_sql )
- # )
- # )
- #";
- unshift @param, $priority;
-
- $join = "JOIN ObjectCustomFieldValues
- ON ( tickets.id = ObjectCustomFieldValues.ObjectId )";
-
- $where = " AND content = ?
- AND ObjectCustomFieldValues.disabled != 1
- AND ObjectType = 'RT::Ticket'
- AND $customfield_sql";
-
- } else {
-
- $where =
- "AND 0 = ( SELECT count(*) FROM ObjectCustomFieldValues
- WHERE ObjectId = tickets.id
- AND ObjectType = 'RT::Ticket'
- AND $customfield_sql
- )
- ";
- }
-
- }
-
- my $sql = "
- FROM tickets
- JOIN queues ON ( tickets.queue = queues.id )
- JOIN links ON ( tickets.id = links.localbase )
- $join
- WHERE ( status = 'new' OR status = 'open' OR status = 'stalled' )
- AND target = 'freeside://freeside/cust_main/$custnum'
- $where
- ";
-
- ( $sql, @param );
-
-}
-
-sub href_customer_tickets {
- my( $self, $custnum, $priority ) = @_;
-
- my $href = $self->baseurl;
-
- #i snarfed this from an RT bookmarked search, it could be unescaped in the
- #source for readability and run through uri_escape
- $href .=
- 'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
- $custnum.
- '%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
- ;
-
- if ( defined($priority) && $field && $priority_field_queue ) {
- $href .= 'AND%20Queue%20%3D%20%27'. $priority_field_queue. '%27%20';
- }
- if ( defined($priority) && $field ) {
- $href .= '%20AND%20%27CF.'. $field. '%27%20';
- if ( $priority ) {
- $href .= '%3D%20%27'. $priority. '%27%20';
- } else {
- $href .= 'IS%20%27NULL%27%20';
- }
- }
-
- $href .= '&Rows=100'.
- '&OrderBy=id&Page=1'.
- '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22'.
- $self->baseurl.
- 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22'.
- $self->baseurl.
- 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
-
- if ( defined($priority) && $field ) {
- $href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20';
- }
-
- $href .= '%0A%27__QueueName__%27%2C%20%0A%27__OwnerName__%27%2C%20%0A%27__Priority__%27%2C%20%0A%27__NEWLINE__%27%2C%20%0A%27%27%2C%20%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C';
-
- if ( defined($priority) && $field ) {
- $href .= '%20%0A%27__-__%27%2C';
- }
-
- $href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
-
- $href;
-
-}
-
-sub href_new_ticket {
- my( $self, $custnum_or_cust_main, $requestors ) = @_;
-
- my( $custnum, $cust_main );
- if ( ref($custnum_or_cust_main) ) {
- $cust_main = $custnum_or_cust_main;
- $custnum = $cust_main->custnum;
- } else {
- $custnum = $custnum_or_cust_main;
- $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
- }
- my $queueid = $cust_main->agent->ticketing_queueid || $default_queueid;
-
- $self->baseurl.
- 'Ticket/Create.html?'.
- "Queue=$queueid".
- "&new-MemberOf=freeside://freeside/cust_main/$custnum".
- ( $requestors ? '&Requestors='. uri_escape($requestors) : '' )
- ;
-}
-
-sub href_ticket {
- my($self, $ticketnum) = @_;
- $self->baseurl. 'Ticket/Display.html?id='.$ticketnum;
-}
-
-sub queues {
- my($self) = @_;
-
- my $sql = "SELECT id, name FROM queues WHERE disabled = 0";
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
- $sth->execute() or die $sth->errstr. " executing $sql";
-
- map { $_->[0] => $_->[1] } @{ $sth->fetchall_arrayref([]) };
-
-}
-
-sub queue {
- my($self, $queueid) = @_;
-
- return '' unless $queueid;
-
- my $sql = "SELECT name FROM queues WHERE id = ?";
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
- $sth->execute($queueid) or die $sth->errstr. " executing $sql";
-
- $sth->fetchrow_arrayref->[0];
-
-}
-
-sub baseurl {
- #my $self = shift;
- $external_url;
-}
-
-1;
-
generated by cgit v1.1 at 2024-06-17 00:42:34 +0000