summaryrefslogtreecommitdiff
path: root/FS/FS/TicketSystem/RT_External.pm
diff options
context:
space:
mode:
Diffstat (limited to 'FS/FS/TicketSystem/RT_External.pm')
-rw-r--r--FS/FS/TicketSystem/RT_External.pm353
1 files changed, 0 insertions, 353 deletions
diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm
deleted file mode 100644
index 3a9c7e8..0000000
--- a/FS/FS/TicketSystem/RT_External.pm
+++ /dev/null
@@ -1,353 +0,0 @@
-package FS::TicketSystem::RT_External;
-
-use strict;
-use vars qw( $DEBUG $me $conf $dbh $default_queueid $external_url
- $priority_reverse
- $priority_field $priority_field_queue $field
- );
-use URI::Escape;
-use FS::UID qw(dbh);
-use FS::Record qw(qsearchs);
-use FS::cust_main;
-
-$me = '[FS::TicketSystem::RT_External]';
-$DEBUG = 0;
-
-FS::UID->install_callback( sub {
- $conf = new FS::Conf;
- $default_queueid = $conf->config('ticket_system-default_queueid');
- $priority_reverse = $conf->exists('ticket_system-priority_reverse');
- $priority_field =
- $conf->config('ticket_system-custom_priority_field');
- if ( $priority_field ) {
- $priority_field_queue =
- $conf->config('ticket_system-custom_priority_field_queue');
-
- $field = $priority_field_queue
- ? $priority_field_queue. '.%7B'. $priority_field. '%7D'
- : $priority_field;
- } else {
- $priority_field_queue = '';
- $field = '';
- }
-
- $external_url = '';
- $dbh = dbh;
- if ($conf->config('ticket_system') eq 'RT_External') {
- my ($datasrc, $user, $pass) = $conf->config('ticket_system-rt_external_datasrc');
- $dbh = DBI->connect($datasrc, $user, $pass, { 'ChopBlanks' => 1 })
- or die "RT_External DBI->connect error: $DBI::errstr\n";
-
- $external_url = $conf->config('ticket_system-rt_external_url');
- }
-
- #kludge... should *use* the id... but good enough for now
- if ( $priority_field_queue =~ /^(\d+)$/ ) {
- my $id = $1;
- my $sql = 'SELECT Name FROM Queues WHERE Id = ?';
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
- $sth->execute($id) or die $sth->errstr. " executing $sql";
-
- $priority_field_queue = $sth->fetchrow_arrayref->[0];
-
- }
-
-} );
-
-sub num_customer_tickets {
- my( $self, $custnum, $priority ) = @_;
-
- my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
-
- my $sql = "SELECT COUNT(*) $from_sql";
- warn "$me $sql (@param)" if $DEBUG;
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
- $sth->execute(@param) or die $sth->errstr. " executing $sql";
-
- $sth->fetchrow_arrayref->[0];
-
-}
-
-sub customer_tickets {
- my( $self, $custnum, $limit, $priority ) = @_;
- $limit ||= 0;
-
- my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
- my $sql = "
- SELECT Tickets.*,
- Queues.Name AS Queue,
- Users.Name AS Owner,
- position(Tickets.Status in 'newopenstalledresolvedrejecteddeleted')
- AS svalue
- ". ( length($priority) ? ", ObjectCustomFieldValues.Content" : '' )."
- $from_sql
- ORDER BY svalue,
- Priority ". ( $priority_reverse ? 'ASC' : 'DESC' ). ",
- id DESC
- LIMIT $limit
- ";
- warn "$me $sql (@param)" if $DEBUG;
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
- $sth->execute(@param) or die $sth->errstr. "executing $sql";
-
- #munge column names??? #httemplate/view/cust_main/tickets.html has column
- #names that might not make sense now...
- $sth->fetchall_arrayref({});
-
-}
-
-sub _from_customer {
- my( $self, $custnum, $priority ) = @_;
-
- my @param = ();
- my $join = '';
- my $where = '';
- if ( defined($priority) ) {
-
- my $queue_sql = " ObjectCustomFields.ObjectId = ( SELECT id FROM Queues
- WHERE Queues.Name = ? )
- OR ( ? = '' AND ObjectCustomFields.ObjectId = 0 )";
-
- my $customfield_sql =
- "customfield = (
- SELECT CustomFields.Id FROM CustomFields
- JOIN ObjectCustomFields
- ON ( CustomFields.id = ObjectCustomFields.CustomField )
- WHERE LookupType = 'RT::Queue-RT::Ticket'
- AND Name = ?
- AND ( $queue_sql )
- )";
-
- push @param, $priority_field,
- $priority_field_queue,
- $priority_field_queue;
-
- if ( length($priority) ) {
- #$where = "
- # and ? = ( select content from TicketCustomFieldValues
- # where ticket = tickets.id
- # and customfield = ( select id from customfields
- # where name = ?
- # and ( $queue_sql )
- # )
- # )
- #";
- unshift @param, $priority;
-
- $join = "JOIN ObjectCustomFieldValues
- ON ( Tickets.id = ObjectCustomFieldValues.ObjectId )";
-
- $where = " AND Content = ?
- AND ObjectCustomFieldValues.Disabled != 1
- AND ObjectType = 'RT::Ticket'
- AND $customfield_sql";
-
- } else {
-
- $where =
- "AND 0 = ( SELECT COUNT(*) FROM ObjectCustomFieldValues
- WHERE ObjectId = Tickets.id
- AND ObjectType = 'RT::Ticket'
- AND $customfield_sql
- )
- ";
- }
-
- }
-
- my $sql = "
- FROM Tickets
- JOIN Queues ON ( Tickets.Queue = Queues.id )
- JOIN Links ON ( Tickets.id = Links.LocalBase )
- JOIN Users ON ( Tickets.Owner = Users.id )
- $join
- WHERE ( ". join(' OR ', map "Status = '$_'", $self->statuses ). " )
- AND Target = 'freeside://freeside/cust_main/$custnum'
- $where
- ";
-
- ( $sql, @param );
-
-}
-
-sub statuses {
- #my $self = shift;
- my @statuses = grep { ! /^\s*$/ } $conf->config('cust_main-ticket_statuses');
- @statuses = (qw( new open stalled )) unless scalar(@statuses);
- @statuses;
-}
-
-sub href_customer_tickets {
- my( $self, $custnum ) = ( shift, shift );
- my( $priority, @statuses);
- if ( ref($_[0]) ) {
- my $opt = shift;
- $priority = $opt->{'priority'};
- @statuses = $opt->{'statuses'} ? @{$opt->{'statuses'}} : $self->statuses;
- } else {
- $priority = shift;
- @statuses = $self->statuses;
- }
-
- #my $href = $self->baseurl;
-
- #i snarfed this from an RT bookmarked search, then unescaped (some of) it with
- #perl -npe 's/%([0-9A-F]{2})/pack('C', hex($1))/eg;'
-
- #$href .=
- my $href =
- "Search/Results.html?Order=ASC&".
- "Query= MemberOf = 'freeside://freeside/cust_main/$custnum' ".
- #" AND ( Status = 'open' OR Status = 'new' OR Status = 'stalled' )"
- " AND ( ". join(' OR ', map "Status = '$_'", @statuses ). " ) "
- ;
-
- if ( defined($priority) && $field && $priority_field_queue ) {
- $href .= " AND Queue = '$priority_field_queue' ";
- }
- if ( defined($priority) && $field ) {
- $href .= " AND 'CF.$field' ";
- if ( $priority ) {
- $href .= "= '$priority' ";
- } else {
- $href .= "IS 'NULL' "; #this is "RTQL", not SQL
- }
- }
-
- #$href =
- uri_escape($href);
- #eventually should unescape all of it...
-
- $href .= '&Rows=100'.
- '&OrderBy=id&Page=1'.
- '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22'.
- $self->baseurl.
- 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22'.
- $self->baseurl.
- 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
-
- if ( defined($priority) && $field ) {
- $href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20';
- }
-
- $href .= '%0A%27__QueueName__%27%2C%20%0A%27__OwnerName__%27%2C%20%0A%27__Priority__%27%2C%20%0A%27__NEWLINE__%27%2C%20%0A%27%27%2C%20%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C';
-
- if ( defined($priority) && $field ) {
- $href .= '%20%0A%27__-__%27%2C';
- }
-
- $href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
-
- #$href =
- #uri_escape($href);
-
- $self->baseurl. $href;
-
-}
-
-sub href_new_ticket {
- my( $self, $custnum_or_cust_main, $requestors ) = @_;
-
- my( $custnum, $cust_main );
- if ( ref($custnum_or_cust_main) ) {
- $cust_main = $custnum_or_cust_main;
- $custnum = $cust_main->custnum;
- } else {
- $custnum = $custnum_or_cust_main;
- $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
- }
- my $queueid = $cust_main->agent->ticketing_queueid || $default_queueid;
-
- $self->baseurl.
- 'Ticket/Create.html?'.
- "Queue=$queueid".
- "&new-MemberOf=freeside://freeside/cust_main/$custnum".
- ( $requestors ? '&Requestors='. uri_escape($requestors) : '' )
- ;
-}
-
-sub href_ticket {
- my($self, $ticketnum) = @_;
- $self->baseurl. 'Ticket/Display.html?id='.$ticketnum;
-}
-
-sub queues {
- my($self) = @_;
-
- my $sql = "SELECT id, Name FROM Queues WHERE Disabled = 0";
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
- $sth->execute() or die $sth->errstr. " executing $sql";
-
- map { $_->[0] => $_->[1] } @{ $sth->fetchall_arrayref([]) };
-
-}
-
-sub queue {
- my($self, $queueid) = @_;
-
- return '' unless $queueid;
-
- my $sql = "SELECT Name FROM Queues WHERE id = ?";
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
- $sth->execute($queueid) or die $sth->errstr. " executing $sql";
-
- my $rows = $sth->fetchrow_arrayref;
- $rows ? $rows->[0] : '';
-
-}
-
-sub baseurl {
- #my $self = shift;
- $external_url. '/';
-}
-
-sub _retrieve_single_value {
- my( $self, $sql ) = @_;
-
- warn "$me $sql" if $DEBUG;
- my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
- $sth->execute or die $sth->errstr. "executing $sql";
-
- my $arrayref = $sth->fetchrow_arrayref;
- $arrayref ? $arrayref->[0] : $arrayref;
-}
-
-sub transaction_creator {
- my( $self, $transaction_id ) = @_;
-
- my $sql = "SELECT Name FROM Transactions JOIN Users ON ".
- "Transactions.Creator=Users.id WHERE Transactions.id = ".
- $transaction_id;
-
- $self->_retrieve_single_value($sql);
-}
-
-sub transaction_ticketid {
- my( $self, $transaction_id ) = @_;
-
- my $sql = "SELECT ObjectId FROM Transactions WHERE Transactions.id = ".
- $transaction_id;
-
- $self->_retrieve_single_value($sql);
-}
-
-sub transaction_subject {
- my( $self, $transaction_id ) = @_;
-
- my $sql = "SELECT Subject FROM Transactions JOIN Tickets ON ObjectId=".
- "Tickets.id WHERE Transactions.id = ". $transaction_id;
-
- $self->_retrieve_single_value($sql);
-}
-
-sub transaction_status {
- my( $self, $transaction_id ) = @_;
-
- my $sql = "SELECT Status FROM Transactions JOIN Tickets ON ObjectId=".
- "Tickets.id WHERE Transactions.id = ". $transaction_id;
-
- $self->_retrieve_single_value($sql);
-}
-
-1;
-
generated by cgit v1.1 at 2024-05-25 21:20:41 +0000