diff options
Diffstat (limited to 'FS/FS/Conf.pm')
| -rw-r--r-- | FS/FS/Conf.pm | 38 |
1 files changed, 26 insertions, 12 deletions
diff --git a/FS/FS/Conf.pm b/FS/FS/Conf.pm index 7d9d6c736..170d88479 100644 --- a/FS/FS/Conf.pm +++ b/FS/FS/Conf.pm @@ -2540,7 +2540,7 @@ and customer address. Include units.', { 'key' => 'ticket_system', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Ticketing system integration. <b>RT_Internal</b> uses the built-in RT ticketing system (see the <a href="http://www.freeside.biz/mediawiki/index.php/Freeside:2.1:Documentation:RT_Installation">integrated ticketing installation instructions</a>). <b>RT_External</b> accesses an external RT installation in a separate database (local or remote).', 'type' => 'select', #'select_enum' => [ '', qw(RT_Internal RT_Libs RT_External) ], @@ -2558,7 +2558,7 @@ and customer address. Include units.', { 'key' => 'ticket_system-default_queueid', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Default queue used when creating new customer tickets.', 'type' => 'select-sub', 'options_sub' => sub { @@ -2584,13 +2584,13 @@ and customer address. Include units.', }, { 'key' => 'ticket_system-force_default_queueid', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Disallow queue selection when creating new tickets from customer view.', 'type' => 'checkbox', }, { 'key' => 'ticket_system-selfservice_queueid', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Queue used when creating new customer tickets from self-service. Defautls to ticket_system-default_queueid if not specified.', #false laziness w/above 'type' => 'select-sub', @@ -2618,49 +2618,63 @@ and customer address. Include units.', { 'key' => 'ticket_system-requestor', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Email address to use as the requestor for new tickets. If blank, the customer\'s invoicing address(es) will be used.', 'type' => 'text', }, { 'key' => 'ticket_system-priority_reverse', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Enable this to consider lower numbered priorities more important. A bad habit we picked up somewhere. You probably want to avoid it and use the default.', 'type' => 'checkbox', }, { 'key' => 'ticket_system-custom_priority_field', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Custom field from the ticketing system to use as a custom priority classification.', 'type' => 'text', }, { 'key' => 'ticket_system-custom_priority_field-values', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Values for the custom field from the ticketing system to break down and sort customer ticket lists.', 'type' => 'textarea', }, { 'key' => 'ticket_system-custom_priority_field_queue', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Ticketing system queue in which the custom field specified in ticket_system-custom_priority_field is located.', 'type' => 'text', }, { + 'key' => 'ticket_system-selfservice_priority_field', + 'section' => 'ticketing', + 'description' => 'Custom field from the ticket system to use as a customer-managed priority field.', + 'type' => 'text', + }, + + { + 'key' => 'ticket_system-selfservice_edit_subject', + 'section' => 'ticketing', + 'description' => 'Allow customers to edit ticket subjects through selfservice.', + 'type' => 'checkbox', + }, + + { 'key' => 'ticket_system-escalation', - 'section' => '', + 'section' => 'ticketing', 'description' => 'Enable priority escalation of tickets as part of daily batch processing.', 'type' => 'checkbox', }, { 'key' => 'ticket_system-rt_external_datasrc', - 'section' => '', + 'section' => 'ticketing', 'description' => 'With external RT integration, the DBI data source for the external RT installation, for example, <code>DBI:Pg:user=rt_user;password=rt_word;host=rt.example.com;dbname=rt</code>', 'type' => 'text', @@ -2668,7 +2682,7 @@ and customer address. Include units.', { 'key' => 'ticket_system-rt_external_url', - 'section' => '', + 'section' => 'ticketing', 'description' => 'With external RT integration, the URL for the external RT installation, for example, <code>https://rt.example.com/rt</code>', 'type' => 'text', }, |