diff options
| -rw-r--r-- | FS/FS/ClientAPI/MyAccount.pm | 2 | ||||
| -rw-r--r-- | FS/FS/TicketSystem/RT_Internal.pm | 7 | ||||
| -rwxr-xr-x | fs_selfservice/java/freeside_create_ticket_example.java | 4 | ||||
| -rwxr-xr-x | fs_selfservice/perl/xmlrpc-create_ticket.pl | 3 |
4 files changed, 12 insertions, 4 deletions
diff --git a/FS/FS/ClientAPI/MyAccount.pm b/FS/FS/ClientAPI/MyAccount.pm index 7fc1b6055..927ebefb1 100644 --- a/FS/FS/ClientAPI/MyAccount.pm +++ b/FS/FS/ClientAPI/MyAccount.pm @@ -1668,7 +1668,7 @@ sub create_ticket { 'queue' => $queue, 'custnum' => $custnum, 'svcnum' => $session->{'svcnum'}, - map { $_ => $p->{$_} } qw( requestor cc subject message ) + map { $_ => $p->{$_} } qw( requestor cc subject message mime_type ) ); if ( ref($err_or_ticket) ) { diff --git a/FS/FS/TicketSystem/RT_Internal.pm b/FS/FS/TicketSystem/RT_Internal.pm index c49f40f02..52e3922c9 100644 --- a/FS/FS/TicketSystem/RT_Internal.pm +++ b/FS/FS/TicketSystem/RT_Internal.pm @@ -134,6 +134,11 @@ Cc: email address or arrayref of addresses Ticket message +=item mime_type + +MIME type to use for message. Defaults to text/plain. Specifying text/html +can be useful to use HTML markup in message. + =item custnum Customer number (see L<FS::cust_main>) to associate with ticket. @@ -165,7 +170,7 @@ sub create_ticket { my $mimeobj = MIME::Entity->build( 'Data' => $param{'message'}, - 'Type' => 'text/plain', + 'Type' => ( $param{'mime_type'} || 'text/plain' ), ); my %ticket = ( diff --git a/fs_selfservice/java/freeside_create_ticket_example.java b/fs_selfservice/java/freeside_create_ticket_example.java index e5228eee0..357f69b85 100755 --- a/fs_selfservice/java/freeside_create_ticket_example.java +++ b/fs_selfservice/java/freeside_create_ticket_example.java @@ -48,7 +48,9 @@ public class freeside_create_ticket_example { ticket_params.addElement( "subject" ); ticket_params.addElement( "Houston, we have a problem." ); ticket_params.addElement( "message" ); - ticket_params.addElement( "The Oscillation Overthurster has gone out of alignment!\n\nIt needs to be fixed immediately! http://linktest.freeside.biz/hi" ); + ticket_params.addElement( "The Oscillation Overthurster has gone out of alignment!<br><br>It needs to be fixed immediately! <A HREF=\"http://linktest.freeside.biz/hi\">link test</A>" ); + ticket_params.addElement( "mime_type" ); + ticket_params.addElement( "text/html" ); HashMap ticket_result = client.execute( "create_ticket", ticket_params); diff --git a/fs_selfservice/perl/xmlrpc-create_ticket.pl b/fs_selfservice/perl/xmlrpc-create_ticket.pl index ea11f210e..0ccada291 100755 --- a/fs_selfservice/perl/xmlrpc-create_ticket.pl +++ b/fs_selfservice/perl/xmlrpc-create_ticket.pl @@ -27,7 +27,8 @@ my $t_result = $server->call('FS.SelfService.XMLRPC.create_ticket', 'requestor' => 'harveylala@example.com', 'cc' => 'chiquitabanana@example.com', 'subject' => 'Chiquita keeps sitting on me', - 'message' => "Isn't there something you can do about this?\n\nShe keeps waking me up! http://linktest.freeside.biz/hi", + 'message' => 'Is there something you can do about this?<BR><BR>She keeps waking me up! <A HREF="http://linktest.freeside.biz/hi">link test</A>', + 'mime_type' => 'text/html', ); die $t_result->{'error'} if $t_result->{'error'}; |