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-rw-r--r--FS/FS/TicketSystem/RT_External.pm1
1 files changed, 1 insertions, 0 deletions
diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm
index d951cc0e7..667f0dc2d 100644
--- a/FS/FS/TicketSystem/RT_External.pm
+++ b/FS/FS/TicketSystem/RT_External.pm
@@ -109,6 +109,7 @@ sub _from_customer {
ON ( tickets.id = ObjectCustomFieldValues.ObjectId )";
$where = " AND content = ?
+ AND disabled != 1
AND ObjectType = 'RT::Ticket'
AND $customfield_sql";