first pass RT4 merge, RT#13852

11 files changed, 704 insertions, 0 deletions

diff --git a/rt/share/html/Ticket/Elements/AddAttachments b/rt/share/html/Ticket/Elements/AddAttachments
new file mode 100644
index 000000000..008685884
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/AddAttachments
@@ -0,0 +1,61 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+% if (exists $session{'Attachments'}) {
+<tr><td class="label"><&|/l&>Attached file</&>:</td>
+<td>
+<&|/l&>Check box to delete</&><br />
+% foreach my $attach_name (keys %{$session{'Attachments'}}) {
+<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
+% } # end of foreach
+</td>
+</tr>
+% } # end of if
+
+<tr><td class="label"><&|/l&>Attach</&>:</td><td><input name="Attach" type="file" /><input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" /><input type="hidden" class="hidden" name="UpdateAttach" value="1" />
+</td></tr>
+% $m->callback( %ARGS, CallbackName => 'End' );
diff --git a/rt/share/html/Ticket/Elements/ClickToShowHistory b/rt/share/html/Ticket/Elements/ClickToShowHistory
new file mode 100644
index 000000000..4461b9af6
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/ClickToShowHistory
@@ -0,0 +1,60 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<div id="deferred_ticket_history">
+    <& /Widgets/TitleBoxStart, title => 'History' &>
+        <a href="<% $display %>" onclick="jQuery('#deferred_ticket_history').text('<% loc('Loading...') %>').load('<% $url |n %>'); return false;" ><% loc('Show ticket history') %></a>
+    <& /Widgets/TitleBoxEnd &>
+</div>
+<%ARGS>
+$Ticket
+</%ARGS>
+<%INIT>
+my $id = $Ticket->id;
+my $url = RT->Config->Get('WebPath') ."/Helpers/TicketHistory?id=". $id;
+my $display = RT->Config->Get('WebPath') ."/Ticket/Display.html?id=$id;ForceShowHistory=1";
+</%INIT>
diff --git a/rt/share/html/Ticket/Elements/FindTransactions b/rt/share/html/Ticket/Elements/FindTransactions
new file mode 100644
index 000000000..6faf33ee1
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/FindTransactions
@@ -0,0 +1,72 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%INIT>
+my $Transactions = RT::Transactions->new($session{'CurrentUser'});
+if ($Tickets) {
+    while (my $t = $Tickets->Next) {
+        $Transactions->LimitToTicket($t->id);
+    }
+} else {
+    $Transactions = $Ticket->Transactions;
+}
+
+
+my $OldestFirst = RT->Config->Get( 'OldestTransactionsFirst', $session{'CurrentUser'} );
+my $SortOrder = $OldestFirst? 'ASC': 'DESC';
+$Transactions->OrderByCols( { FIELD => 'Created',
+                              ORDER => $SortOrder },
+                            { FIELD => 'id',
+                              ORDER => $SortOrder },
+                          );
+$Transactions->Next(); $Transactions->GotoFirstItem(); # actually do the search
+return ($Transactions);
+</%INIT>
+<%ARGS>
+$Ticket => undef
+$Tickets => undef
+</%ARGS>
diff --git a/rt/share/html/Ticket/Elements/FoldStanzaJS b/rt/share/html/Ticket/Elements/FoldStanzaJS
new file mode 100644
index 000000000..be6b2648c
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/FoldStanzaJS
@@ -0,0 +1,50 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<span
+    class="message-stanza-folder closed"
+    onclick="fold_message_stanza(this, '<%loc('Show quoted text')%>', '<%loc('Hide quoted text')%>');"><%loc('Show quoted text')%></span><br />\
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo b/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo
new file mode 100644
index 000000000..a5989ab6b
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/ShowRequestorExtraInfo
@@ -0,0 +1,89 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<div class="more-about-requestor-extra">
+% for my $column (@formats) {
+% my $title = $column->{title} || '';
+% my $attr = $column->{'attribute'} || $column->{'last_attribute'};
+% unless (defined $column->{title}) {
+%   $title = $fetch_columnmap->($attr,'title',[$attr]);
+% }
+% $title = $m->comp('/Elements/ScrubHTML', Content => $title);
+<div class="more-about-requestor-extra-field <% $fetch_columnmap->($attr,'attribute',[$attr]) %>" >
+<span class="label"><% loc($title) %></span>
+% my @out;
+% foreach my $subcol ( @{ $column->{output} } ) {
+%     my ($col) = ($subcol =~ /^__(.*?)__$/);
+%     unless ( $col ) {
+%         push @out, $subcol;
+%         next;
+%     }
+%     push @out, $fetch_columnmap->($col, 'value', [$Requestor]);
+% }
+% @out = grep { defined $_ and length $_ } @out;
+<span class="value"><% join(' ',@out) %></span>
+</div>
+% }
+</div>
+<%INIT>
+my $format = RT->Config->Get('MoreAboutRequestorExtraInfo');
+my @formats = $m->comp('/Elements/CollectionAsTable/ParseFormat', Format => $format);
+
+my $fetch_columnmap = sub {
+    my ($name, $attr, $arguments) = @_;
+    my $tmp = $m->comp( '/Elements/ColumnMap',
+            Class => $Class,
+            Name  => $name,
+            Attr  => $attr,
+            );
+    return ProcessColumnMapValue( $tmp, Arguments => $arguments, Escape => 0 );
+};
+</%INIT>
+<%ARGS>
+$Requestor => undef
+$Class => 'RT__User';
+</%ARGS>
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTickets b/rt/share/html/Ticket/Elements/ShowRequestorTickets
new file mode 100644
index 000000000..1dfd08ef6
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTickets
@@ -0,0 +1,79 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<span class="label">
+  <a href="<% $url %>"><&|/l, $Rows, $Description &>This user's [_1] highest priority [_2] tickets</&>:</a>
+</span>
+<ul>
+%while (my $w=$tickets->Next) {
+%my $uri = RT::URI->new( $session{'CurrentUser'} );
+%$uri->FromObject($w);
+<li class="value"><& /Elements/ShowLink, URI => $uri &></li>
+%}
+</ul>
+<%INIT>
+my $sql = "Requestor.id = ". $Requestor->id;
+if (@$conditions) {
+    $sql .= " AND (".join( " OR ", map $_->{cond}, @$conditions).")";
+}
+my $tickets = RT::Tickets->new( $session{'CurrentUser'} );
+$tickets->FromSQL( $sql );
+$tickets->RowsPerPage( $Rows );
+$tickets->OrderBy( FIELD => 'Priority', ORDER => 'DESC' );
+
+my $url  = RT->Config->Get('WebPath') . '/Search/Results.html?';
+   $url .= $m->comp('/Elements/QueryString',
+                    Query       => $sql,
+                    OrderBy     => 'Priority',
+                    Order       => 'DESC' );
+</%INIT>
+<%ARGS>
+$Requestor => undef
+$conditions
+$Rows => 10
+$Description => ''
+</%ARGS>
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive b/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive
new file mode 100644
index 000000000..ba89988f3
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTicketsActive
@@ -0,0 +1,60 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& ShowRequestorTickets, %ARGS, Description => loc('active'), conditions => $conditions, Rows => $Rows  &>
+<%INIT>
+unless ( @$conditions ) {
+    foreach (RT::Queue->ActiveStatusArray()) {
+        push @$conditions, { cond => "Status = '$_'", name => loc($_) };
+    }
+}
+</%INIT>
+<%ARGS>
+$Requestor => undef
+$conditions => []
+$Rows => 10
+</%ARGS>
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll b/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll
new file mode 100644
index 000000000..772cd6899
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTicketsAll
@@ -0,0 +1,53 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& ShowRequestorTickets, %ARGS, conditions => $conditions, Rows => $Rows  &>
+<%ARGS>
+$Requestor => undef
+$conditions => []
+$Rows => 10
+</%ARGS>
diff --git a/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive b/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive
new file mode 100644
index 000000000..968968c68
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/ShowRequestorTicketsInactive
@@ -0,0 +1,60 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& ShowRequestorTickets, %ARGS, Description => loc('inactive'), conditions => $conditions, Rows => $Rows &>
+<%INIT>
+unless ( @$conditions ) {
+    foreach (RT::Queue->InactiveStatusArray()) {
+        push @$conditions, { cond => "Status = '$_'", name => loc($_) };
+    }
+}
+</%INIT>
+<%ARGS>
+$Requestor => undef
+$conditions => []
+$Rows => 10
+</%ARGS>
diff --git a/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients b/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients
new file mode 100644
index 000000000..590006b53
--- /dev/null
+++ b/rt/share/html/Ticket/Elements/ShowSimplifiedRecipients
@@ -0,0 +1,100 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%#                                          <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%args>
+$TicketObj
+</%args>
+<%init>
+return unless RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'});
+
+my $Object = $m->notes("DryRun-".$TicketObj->Id) || $TicketObj->DryRun(%ARGS);
+$m->notes("DryRun-".$TicketObj->Id, $Object);
+return unless $Object;
+
+my %headers = (To => {}, Cc => {}, Bcc => {});
+if ($Object->Scrips) {
+    for my $scrip (grep $_->ActionObj->Action->isa('RT::Action::SendEmail'), @{$Object->Scrips->Prepared}) {
+        for my $type (qw(To Cc Bcc)) {
+            $headers{$type}{$_->address} = $_
+                for $scrip->ActionObj->Action->$type();
+        }
+    }
+}
+if ($Object->Rules) {
+    for my $rule (grep {$_->{hints} and $_->{hints}{class} eq "SendEmail"} @{$Object->Rules}) {
+        for my $type (qw(To Cc Bcc)) {
+            $headers{$type}{$_} ||= @{[Email::Address->parse($_)]}[0] # Hate list context
+                for @{$rule->{hints}{recipients}{$type}};
+        }
+    }
+}
+my %recips;
+</%init>
+<&|/Widgets/TitleBox, title => loc('Recipients'), id => 'recipients' &>
+<table>
+<tr>
+% for my $type (qw(To Cc Bcc)) {
+%     next unless keys %{$headers{$type}};
+<td valign="top"><% $type %>:</td>
+<td valign="top">
+%     for my $addr (sort {$a->address cmp $b->address} values %{$headers{$type}}) {
+%         my $checked = 1;
+%         $m->callback(CallbackName => 'BeforeAddress', Ticket => $TicketObj, Address => $addr, Type => $type, Checked => \$checked);
+%         $recips{$addr->address}++;
+<input type="checkbox" class="checkbox" name="TxnSendMailTo" <% $checked ? 'checked="checked"' : '' |n%> value="<%$addr->address%>" id="TxnSendMailTo-<% $addr->address %>-<% $recips{$addr->address} %>" />
+<label for="TxnSendMailTo-<% $addr->address %>-<% $recips{$addr->address} %>"><& /Elements/ShowUser, Address => $addr &></label>
+%         $m->callback(CallbackName => 'AfterAddress', Ticket => $TicketObj, Address => $addr, Type => $type);
+<br />
+%     }
+</td></tr>
+% }
+</table>
+<i>(Uncheck boxes to disable notifications to the listed
+recipients. Does <b>not</b> change who will receive future
+updates.)</i>
+</&>
+% $m->notes("DryRun-Recipients-".$TicketObj->Id, \%recips);
diff --git a/rt/share/html/Ticket/autohandler b/rt/share/html/Ticket/autohandler
new file mode 100644
index 000000000..47f87766f
--- /dev/null
+++ b/rt/share/html/Ticket/autohandler
@@ -0,0 +1,20 @@
+<%init>
+# Redirect to the approvals view if we're trying to get an approvals ticket
+# Exceptions:
+#   - Display handles redirecting for approvals itself after mobile redirect/processing
+#   - Create doesn't have an existing ticket
+#   - Forward and ShowEmailRecord are used by the approvals view
+#   - anything not ending in a .html
+my $whitelist = qr{
+    (?:/(?:Display|Create|Forward|ShowEmailRecord)\.html
+      |(?<!\.html))
+    $
+}ix;
+
+MaybeRedirectToApproval(
+    Whitelist   => $whitelist,
+    ARGSRef     => \%ARGS,
+);
+
+$m->call_next;
+</%init>