RT 4.2.11, ticket#13852

1 files changed, 105 insertions, 0 deletions

diff --git a/rt/lib/RT/Action/AutoOpenInactive.pm b/rt/lib/RT/Action/AutoOpenInactive.pm
new file mode 100644
index 000000000..a8a373939
--- /dev/null
+++ b/rt/lib/RT/Action/AutoOpenInactive.pm
@@ -0,0 +1,105 @@
+# BEGIN BPS TAGGED BLOCK {{{
+#
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+#                                          <sales@bestpractical.com>
+#
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
+#
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+#
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+#
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+# 02110-1301 or visit their web page on the internet at
+# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+#
+#
+# CONTRIBUTION SUBMISSION POLICY:
+#
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+#
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# END BPS TAGGED BLOCK }}}
+
+package RT::Action::AutoOpenInactive;
+
+use strict;
+use warnings;
+use base qw(RT::Action);
+
+=head1 DESCRIPTION
+
+This action automatically moves an inactive ticket to an active status.
+
+Status is not changed if there is no active statuses in the lifecycle.
+
+Status is not changed if message's head has field C<RT-Control> with
+C<no-autoopen> substring.
+
+Status is set to the first possible active status. If the ticket's status is
+C<Resolved> then RT finds all possible transitions from C<Resolved> status and
+selects first one that results in the ticket having an active status.
+
+=cut
+
+sub Prepare {
+    my $self = shift;
+
+    my $ticket = $self->TicketObj;
+    return 0 if $ticket->LifecycleObj->IsActive( $ticket->Status );
+
+    if ( my $msg = $self->TransactionObj->Message->First ) {
+        return 0
+          if ( $msg->GetHeader('RT-Control') || '' ) =~
+          /\bno-autoopen\b/i;
+    }
+
+    my $next = $ticket->FirstActiveStatus;
+    return 0 unless defined $next;
+
+    $self->{'set_status_to'} = $next;
+
+    return 1;
+}
+
+sub Commit {
+    my $self = shift;
+
+    return 1 unless my $new_status = $self->{'set_status_to'};
+
+    my ($val, $msg) = $self->TicketObj->SetStatus( $new_status );
+    unless ( $val ) {
+        $RT::Logger->error( "Couldn't auto-open-inactive ticket: ". $msg );
+        return 0;
+    }
+    return 1;
+}
+
+RT::Base->_ImportOverlays();
+
+1;