import rt 3.2.2

41 files changed, 1908 insertions, 554 deletions

diff --git a/rt/html/Ticket/Attachment/dhandler b/rt/html/Ticket/Attachment/dhandler
index ba82b5f..27b88bd 100644
--- a/rt/html/Ticket/Attachment/dhandler
+++ b/rt/html/Ticket/Attachment/dhandler
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <%perl>
      my ($ticket, $trans,$attach, $filename);
      my $arg = $m->dhandler_arg;                # get rest of path
diff --git a/rt/html/Ticket/Create.html b/rt/html/Ticket/Create.html
index 9b5783c..fd2af45 100644
--- a/rt/html/Ticket/Create.html
+++ b/rt/html/Ticket/Create.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Header, Title => loc("Create a new ticket") &>
 <& /Elements/Tabs, 
     current_toptab => "Ticket/Create.html", 
@@ -41,13 +63,13 @@
 <TD class=label><&|/l&>Status</&>:
 </TD>
 <TD class=value>
-<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new' &>
+<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new', DefaultValue => 0 &>
 </TD>
 <TD class=label>
 <&|/l&>Owner</&>:
 </TD>
 <TD class=value>
-<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||undef &>
+<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||$RT::Nobody->Id, DefaultValue => 0 &>
 </TD>
 </TR>
 <TR>
@@ -171,7 +193,7 @@ $ARGS{Due}%>"></TD></TR>
 </TD>
 
 <TD VALIGN="TOP">
-<& /Elements/TitleBoxStart, title => loc('Relationships'), 
+<& /Elements/TitleBoxStart, title => loc('Links'), 
 	title_class=> 'inverse',  
 	titleright => '', color=> "#336633" &>
 
@@ -255,7 +277,7 @@ unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
 
 if ((!exists $ARGS{'AddMoreAttach'}) && ($ARGS{'id'} eq 'new')) { # new ticket?
     $m->comp('Display.html', %ARGS);
-    $m->abort();
+    return();
 }
 </%INIT>
 
diff --git a/rt/html/Ticket/Display.html b/rt/html/Ticket/Display.html
index 4a8983e..745ed42 100644
--- a/rt/html/Ticket/Display.html
+++ b/rt/html/Ticket/Display.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
 %# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
-%# END LICENSE BLOCK
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Header, 
     Title => loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &>
 <& /Ticket/Elements/Tabs, 
@@ -30,12 +52,15 @@
 
 <& /Elements/ListActions, actions => \@Actions &>
 
+<& /Elements/TitleBoxStart, title => loc('Ticket metadata'), contentbg =>
+'#ffffff' &>
 <& /Ticket/Elements/ShowSummary,  Ticket => $TicketObj, Attachments => $attachments &>
-
+<& /Elements/TitleBoxEnd &>
 
 <BR>
 <& /Ticket/Elements/ShowHistory , 
       Ticket => $TicketObj, 
+      Tickets => $Tickets, 
       Collapsed => $ARGS{'Collapsed'}, 
       ShowHeaders => $ARGS{'ShowHeaders'},
       Attachments => $attachments,
@@ -47,13 +72,16 @@
 <%ARGS>
 $id => undef
 $Create => undef
-$ShowHeaders => undef
+$ShowHeaders => 0
 $Collapsed => undef
 $TicketObj => undef
 </%ARGS>
 
 <%INIT>
-  my ($linkid, $message, $tid, @Actions);  
+
+$m->comp('/Elements/Callback', _CallbackName => 'Initial', TicketObj => $TicketObj, ARGSRef => \%ARGS);
+
+my ($linkid, $message, $tid, @Actions, $Tickets);  
 
 unless ($id || $TicketObj) {
     Abort('No ticket specified');
@@ -110,17 +138,18 @@ if ($ARGS{'id'} eq 'new') {
     }
     #Process status updates
     my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS, TicketObj=>$TicketObj);
-    my @results = ProcessTicketLinks( TicketObj => $TicketObj, ARGSRef => \%ARGS);                            
+    my @results = ProcessTicketLinks( TicketObj => $TicketObj, ARGSRef => \%ARGS);
 
     push (@Actions, @BasicActions, @results);
 }
 
-my $attachments = $m->comp('Elements/FindAttachments', Ticket => $TicketObj);
-my $attachment_content = $m->comp('Elements/LoadTextAttachments', Ticket => $TicketObj);
-
 
-</%INIT>
 
+$m->comp('/Elements/Callback', _CallbackName => 'BeforeDisplay',
+	 TicketObj => \$TicketObj, Tickets => \$Tickets, ARGSRef => \%ARGS);
 
 
+my $attachments = $m->comp('Elements/FindAttachments', Ticket => $TicketObj, Tickets => $Tickets);
+my $attachment_content = $m->comp('Elements/LoadTextAttachments', Ticket => $TicketObj);
 
+</%INIT>
diff --git a/rt/html/Ticket/Elements/AddWatchers b/rt/html/Ticket/Elements/AddWatchers
index 96dd38f..f70e86a 100644
--- a/rt/html/Ticket/Elements/AddWatchers
+++ b/rt/html/Ticket/Elements/AddWatchers
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <BR>
 <%$msg%><br>
 
diff --git a/rt/html/Ticket/Elements/BulkLinks b/rt/html/Ticket/Elements/BulkLinks
index e6b9cd5..c071bd1 100644
--- a/rt/html/Ticket/Elements/BulkLinks
+++ b/rt/html/Ticket/Elements/BulkLinks
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <TABLE>
   <TR>
     <TD class="label"><&|/l&>Merge into</&>:</TD>
diff --git a/rt/html/Ticket/Elements/EditBasics b/rt/html/Ticket/Elements/EditBasics
index 5d66b1f..7ad4a63 100644
--- a/rt/html/Ticket/Elements/EditBasics
+++ b/rt/html/Ticket/Elements/EditBasics
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,62 +20,71 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
 %# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
-%# END LICENSE BLOCK
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
 <TABLE>
-  <TR><td>
-    <table>
+  <TR>
       <td class="label"><&|/l&>Subject</&>:</td>
-      <td class="value">
-        <input name=Subject value="<%$TicketObj->Subject|h%>" SIZE=50>
-      </td>
-    </table>
-  </td></TR>
-  <TR><td>
-    <table>
-      <TD>
-        <& /Elements/ShadedBox, 
-            title => loc('Status'),
-            content => $SelectStatus &>
-      </TD>
-      <TD>
-        <& /Elements/ShadedBox,
-	    title => loc('Time Worked'),
-	    content => "<input name=TimeWorked value=\"".$TicketObj->TimeWorked."\" SIZE=5>" &>
-      </TD>
-      <TD>
-        <& /Elements/ShadedBox,
-	    title => loc('Time Left'),
-	    content => "<input name=TimeLeft value=\"".$TicketObj->TimeLeft."\" SIZE=5>" 
-&>
-      </TD>
-      <TD>
-        <& /Elements/ShadedBox,
-	    title => loc('Priority'),
-	    content => "<input name=Priority value=\"".$TicketObj->Priority."\" SIZE=3>" &>
-      </TD>
-      <TD>
-        <& /Elements/ShadedBox,
-	    title => loc('Final Priority'),
-	    content => "<input name=FinalPriority value=\"".$TicketObj->FinalPriority."\" SIZE=3>" &>
-      </TD>
-      <TD>
-        <& /Elements/ShadedBox,
-            title => loc('Queue'),
-            content => "$SelectQueue" &>
-      </TD>
-    </table>
-  </td></TR>
+      <td class="value"><input name=Subject value="<%$TicketObj->Subject|h%>" SIZE=50></td>
+    </TR>
+
+  <TR>
+      <td class="label"><&|/l&>Status</&>:</td>
+      <td class="value"><%$SelectStatus|n%></td>
+    </TR>
+  <TR>
+      <td class="label"><&|/l&>Queue</&>:</td>
+      <td class="value"><%$SelectQueue|n%></td>
+    </TR>
+  <TR>
+      <td class="label"><&|/l&>Time Estimated</&>:</td>
+      <td class="value"><input name=TimeEstimated value="<%$TicketObj->TimeEstimated|h%>" SIZE="5"></td>
+    </TR>
+  <TR>
+      <td class="label"><&|/l&>Time Worked</&>:</td>
+      <td class="value"><input name=TimeWorked value="<%$TicketObj->TimeWorked|h%>" SIZE="5"></td>
+    </TR>
+  <TR>
+      <td class="label"><&|/l&>Time Left</&>:</td>
+      <td class="value"><input name=TimeLeft value="<%$TicketObj->TimeLeft|h%>" SIZE="5"></td>
+    </TR>
+
+  <TR>
+      <td class="label"><&|/l&>Priority</&>:</td>
+      <td class="value"><input name=Priority value="<%$TicketObj->Priority|h%>" SIZE="5"></td>
+    </TR>
+
+  <TR>
+      <td class="label"><&|/l&>Final Priority</&>:</td>
+      <td class="value"><input name=FinalPriority value="<%$TicketObj->FinalPriority|h%>" SIZE="5"></td>
+    </TR>
+<& /Elements/Callback, _CallbackName => 'EndOfList', TicketObj => $TicketObj, %ARGS &>
 </TABLE>
 
 <%INIT>
 #It's hard to do this inline, so we'll preload the html of the selectstatus in here.
-my $SelectStatus = $m->scomp("/Elements/SelectStatus", Name => 'Status', Default=> $TicketObj->Status);
+my $SelectStatus = $m->scomp("/Elements/SelectStatus", Name => 'Status', DefaultLabel => loc("[_1] (Unchanged)",$TicketObj->Status));
 my $SelectQueue = $m->scomp("/Elements/SelectQueue", Name => 'Queue', Default =>$TicketObj->QueueObj->Id);
 
 </%INIT>
diff --git a/rt/html/Ticket/Elements/EditCustomField b/rt/html/Ticket/Elements/EditCustomField
index 1634806..74e57dd 100644
--- a/rt/html/Ticket/Elements/EditCustomField
+++ b/rt/html/Ticket/Elements/EditCustomField
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 % my $Values;
 % if ($TicketObj) {
 %          $Values  = $TicketObj->CustomFieldValues($CustomField->id);
diff --git a/rt/html/Ticket/Elements/EditCustomFields b/rt/html/Ticket/Elements/EditCustomFields
index 6b27389..b049751 100644
--- a/rt/html/Ticket/Elements/EditCustomFields
+++ b/rt/html/Ticket/Elements/EditCustomFields
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <table>
 <tr>
 <td valign="top" width="50%">
diff --git a/rt/html/Ticket/Elements/EditDates b/rt/html/Ticket/Elements/EditDates
index 1f3bf1b..8e12f25 100644
--- a/rt/html/Ticket/Elements/EditDates
+++ b/rt/html/Ticket/Elements/EditDates
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <TABLE>
   <TR>
     <TD class="label"><&|/l&>Starts</&>:</TD>
diff --git a/rt/html/Ticket/Elements/EditPeople b/rt/html/Ticket/Elements/EditPeople
index a1fc011..4b2a1ac 100644
--- a/rt/html/Ticket/Elements/EditPeople
+++ b/rt/html/Ticket/Elements/EditPeople
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <TABLE>
 <TR>
 <TD VALIGN=TOP>
@@ -40,7 +62,7 @@
 	GroupField => $GroupField, PrivilegedOnly => $PrivilegedOnly &> 
 </TD><TD VALIGN=TOP>
 <h3><&|/l&>Owner</&></h3>
-<&|/l&>Owner</&>: <& /Elements/SelectOwner, Name => 'Owner', QueueObj => $Ticket->QueueObj, TicketObj => $Ticket, Default => $Ticket->OwnerObj->Id &>
+<&|/l&>Owner</&>: <& /Elements/SelectOwner, Name => 'Owner', QueueObj => $Ticket->QueueObj, TicketObj => $Ticket, Default => $Ticket->OwnerObj->Id, DefaultValue => 0&>
 <h3><&|/l&>Current watchers</&></h3>
 <&|/l&>(Check box to delete)</&><br>
 
diff --git a/rt/html/Ticket/Elements/EditWatchers b/rt/html/Ticket/Elements/EditWatchers
index 145071c..19c884b 100644
--- a/rt/html/Ticket/Elements/EditWatchers
+++ b/rt/html/Ticket/Elements/EditWatchers
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <ul>
 %# Print out a placeholder if there are none.
 %if ($Members->Count == 0 ) {
@@ -30,7 +52,7 @@
 
 %while (my $watcher=$Members->Next) {
 <li>
-<INPUT TYPE=CHECKBOX NAME="Ticket-DelWatcher-Type-<%$Watchers->Type%>-Principal-<%$watcher->MemberId%>" UNCHECKED>
+<INPUT TYPE=CHECKBOX NAME="Ticket-DeleteWatcher-Type-<%$Watchers->Type%>-Principal-<%$watcher->MemberId%>" UNCHECKED>
 %if ($watcher->MemberObj->IsUser) { 
 <a href="<%$RT::WebPath%>/Admin/Users/Modify.html?id=<%$watcher->MemberObj->Object->id%>">
 <%$watcher->MemberObj->Object->Name%></a>
diff --git a/rt/html/Ticket/Elements/FindAttachments b/rt/html/Ticket/Elements/FindAttachments
index b8a0dd8..a1e973f 100755
--- a/rt/html/Ticket/Elements/FindAttachments
+++ b/rt/html/Ticket/Elements/FindAttachments
@@ -1,3 +1,48 @@
+%# {{{ BEGIN BPS TAGGED BLOCK
+%# 
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
+%# 
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
 <%INIT>
 my %documents;
 
@@ -6,41 +51,40 @@ my %documents;
 
 # We force the cache of ticket transactions to get populated up front. otherwise, the 
 # code that looks at attachments will look at each one in turn.
-my $transactions = $Ticket->Transactions->First;
-
-
 my $attachments = RT::Attachments->new( $session{'CurrentUser'} );
 
 $attachments->Columns( qw( Id Filename ContentType Headers Subject Parent ContentEncoding ContentType TransactionId Created));
 
-if ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
-    my $transactions = $attachments->NewAlias('Transactions');
-    $attachments->Join( ALIAS1 => 'main',
-                                           FIELD1 => 'TransactionId',
-                                           ALIAS2 => $transactions,
-                                           FIELD2 => 'id' );
+my $transactions = $attachments->NewAlias('Transactions');
+$attachments->Join( ALIAS1 => 'main',
+		    FIELD1 => 'TransactionId',
+		    ALIAS2 => $transactions,
+		    FIELD2 => 'id' );
     
-    my $tickets = $attachments->NewAlias('Tickets');
+my $tickets = $attachments->NewAlias('Tickets');
 
-    $attachments->Join( ALIAS1 => $transactions,
-                        FIELD1 => 'Ticket',
-                        ALIAS2 => $tickets,
-                        FIELD2 => 'id' );
+$attachments->Join( ALIAS1 => $transactions,
+		    FIELD1 => 'Ticket',
+		    ALIAS2 => $tickets,
+		    FIELD2 => 'id' );
 
-    $attachments->Limit( ALIAS => $tickets,
-                         FIELD => 'EffectiveId',
-                         VALUE => $Ticket->id() );
-    # if the user may not see comments do not return them
-    unless ( $Ticket->CurrentUserHasRight('ShowTicketComments') ) {
-        $attachments->Limit( ALIAS    => $transactions,
-                             FIELD    => 'Type',
-                             OPERATOR => '!=',
-                             VALUE    => "Comment" );
+if ($Tickets) {
+    while ($Ticket = $Tickets->Next) {
+	$attachments->Limit( ALIAS => $tickets,
+			     FIELD => 'EffectiveId',
+			     VALUE => $Ticket->id() );
     }
+} else {
+    $attachments->Limit( ALIAS => $tickets,
+			 FIELD => 'EffectiveId',
+			 VALUE => $Ticket->id() );
 }
+
+
 return ($attachments);
 </%INIT>
 <%ARGS>
 $Ticket => undef
+$Tickets => undef
 </%ARGS>
 
diff --git a/rt/html/Ticket/Elements/LoadTextAttachments b/rt/html/Ticket/Elements/LoadTextAttachments
index 084502e..370371b 100755
--- a/rt/html/Ticket/Elements/LoadTextAttachments
+++ b/rt/html/Ticket/Elements/LoadTextAttachments
@@ -1,3 +1,48 @@
+%# {{{ BEGIN BPS TAGGED BLOCK
+%# 
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
+%# 
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
 <%INIT>
 
 my $attachments = RT::Attachments->new( $session{'CurrentUser'} );
diff --git a/rt/html/Ticket/Elements/PreviewScrips b/rt/html/Ticket/Elements/PreviewScrips
new file mode 100755
index 0000000..846c62c
--- /dev/null
+++ b/rt/html/Ticket/Elements/PreviewScrips
@@ -0,0 +1,124 @@
+%# {{{ BEGIN BPS TAGGED BLOCK
+%# 
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
+%# 
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
+<%args>
+$TicketObj => undef
+
+</%args>
+<%init>
+
+my $arg = 'Ticket-'.$TicketObj->Id.'-SquelchMailTo';
+my @squelchto = ref($ARGS{$arg}) eq 'ARRAY' ? @{$ARGS{$arg}} : ($ARGS{$arg});
+
+foreach my $address (@squelchto) {
+        $TicketObj->SquelchMailTo($address) if ($address);
+}
+
+
+$arg = 'Ticket-'.$TicketObj->Id.'-UnsquelchMailTo';
+my @unsquelchto = ref($ARGS{$arg}) eq 'ARRAY' ? @{$ARGS{$arg}} : ($ARGS{$arg});
+
+foreach my $address (@unsquelchto) {
+        $TicketObj->UnsquelchMailTo($address) if ($address);
+}
+
+
+my $action;
+
+if (( $ARGS{'UpdateType'} eq 'response' ) || ($ARGS{'Action'} eq 'Respond' )) {
+    $action = 'Correspond';
+}
+else {
+    $action = 'Comment';
+}
+
+my $Message = MakeMIMEEntity(
+    Subject => $ARGS{'UpdateSubject'},
+    Body    => $ARGS{'UpdateContent'},
+);
+
+my ( $Transaction, $Description, $Object ) = $TicketObj->$action(
+    CcMessageTo  => $ARGS{'UpdateCc'},
+    BccMessageTo => $ARGS{'UpdateBcc'},
+    MIMEObj      => $Message,
+    TimeTaken    => $ARGS{'UpdateTimeWorked'},
+    DryRun       => 1
+);
+
+
+my @non_recipients = $TicketObj->SquelchMailTo;
+</%init>
+<h2><&|/l&>This message will be sent to...</&></h2>
+<i><&|/l&>(Check boxes to disable notifications to the listed recipients)</&></i><br>
+% foreach my $scrip (@{$Object->Scrips->Prepared}) {
+% next unless $scrip->ActionObj->Action->isa('RT::Action::SendEmail');
+<b><%$scrip->Description%></b><br>
+<&|/l, $scrip->ConditionObj->Name, $scrip->ActionObj->Name, $scrip->TemplateObj->Name&>[_1] [_2] with template [_3]</&>
+<br>
+%foreach my $type qw(To Cc Bcc) {
+%my @addresses =  $scrip->ActionObj->Action->$type();
+<ul>
+%foreach my $addr (@addresses) {
+<li> <b><%loc($type)%></b>: <input type="checkbox" name="Ticket-<%$TicketObj->id%>-SquelchMailTo" value="<%$addr->address%>"> <%$addr->address%>
+% }
+</ul>
+% }
+% if ($RT::PreviewScripMessages) {
+<textarea cols=80 rows="5">
+<%$scrip->ActionObj->TemplateObj->MIMEObj->as_string%>
+</textarea>
+% }
+%}
+<br>
+<h2><&|/l&>Messages about this ticket will not be sent to...</&></h2>
+<i><&|/l&>(Check boxes to enable notifications to the listed recipients)</&></i>
+<br>
+<ul>
+% foreach my $recipient (@non_recipients) {
+<li><input type="checkbox" name="Ticket-<%$TicketObj->id%>-UnsquelchMailTo" value="<%$recipient->Content%>">
+<% $recipient->Content %>
+% }
+</ul>
+<& /Elements/Submit, Value => 'UpdatePreview', Label => loc('Save changes')&>  
diff --git a/rt/html/Ticket/Elements/ShowAttachments b/rt/html/Ticket/Elements/ShowAttachments
index bdda169..8a2a5cb 100644
--- a/rt/html/Ticket/Elements/ShowAttachments
+++ b/rt/html/Ticket/Elements/ShowAttachments
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,20 +20,35 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 % if (keys %documents) {
 <& /Elements/TitleBoxStart, title => loc('Attachments'), 
         title_class=> 'inverse',  
         color => "#336699" &>
 
 % foreach my $key (keys %documents) {
-% my $fontsize='size="-1"';
 
 <%$key%><br>
 <ul>
@@ -46,13 +67,12 @@ if ($size) {
 
 </%PERL>
 
-<li><font <%$fontsize%>>
+<li><font size="-2">
 <A HREF="<%$RT::WebPath%>/Ticket/Attachment/<%$rev->TransactionId%>/<%$rev->Id%>/<%$rev->Filename | u%>">
 <&|/l, $rev->CreatedAsString, $size, $rev->CreatorObj->Name &>[_1] ([_2]) by [_3]</&>
 </a>
 </font></li>
 % }
-% $fontsize='size="-2"';
 % }
 </ul>
 
diff --git a/rt/html/Ticket/Elements/ShowBasics b/rt/html/Ticket/Elements/ShowBasics
index ad23e8c..55e923f 100644
--- a/rt/html/Ticket/Elements/ShowBasics
+++ b/rt/html/Ticket/Elements/ShowBasics
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <table>
   <tr>
     <td class="label"><&|/l&>Id</&>:</td>
@@ -30,9 +52,21 @@
     <td class="label"><&|/l&>Status</&>:</td>
     <td class="value"><&|/l&><% $Ticket->Status%></&></td>
   </tr>
+% if ($Ticket->TimeEstimated) {
+  <tr>
+    <td class="label"><&|/l&>Estimated</&>:</td>
+    <td class="value"><&|/l, $Ticket->TimeEstimated &>[_1] min</&></td>
+  </tr>
+% }
+% if ($Ticket->TimeWorked) {
   <tr>
     <td class="label"><&|/l&>Worked</&>:</td>
-    <td class="value"><&|/l, $TimeWorked &>[_1] min</&></td>
+    <td class="value"><&|/l, $Ticket->TimeWorked &>[_1] min</&></td>
+  </tr>
+% }
+  <tr>
+    <td class="label"><&|/l&>Left</&>:</td>
+    <td class="value"><&|/l, $Ticket->TimeLeft &>[_1] min</&></td>
   </tr>
   <tr>
     <td class="label"><&|/l&>Priority</&>:</td>
@@ -42,13 +76,8 @@
     <td class="label"><&|/l&>Queue</&>:</td>
     <td class="value"><%$Ticket->QueueObj->Name%></td>
   </tr>
+<& /Elements/Callback, _CallbackName => 'EndOfList', TicketObj => $Ticket, %ARGS &>
 </table>
-<%INIT>
-my $TimeWorked = $Ticket->TimeWorked;
-if ($Ticket->TimeLeft > 0 ) {
-  $TimeWorked = $Ticket->TimeWorked."/".$Ticket->TimeLeft;
-}
-</%INIT>
 <%ARGS>
 $Ticket => undef
 </%ARGS>
diff --git a/rt/html/Ticket/Elements/ShowCustomFields b/rt/html/Ticket/Elements/ShowCustomFields
index 50d28f0..895439e 100644
--- a/rt/html/Ticket/Elements/ShowCustomFields
+++ b/rt/html/Ticket/Elements/ShowCustomFields
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <table>
 % my @entry_fields;
 % while (my $CustomField = $CustomFields->Next()) {
diff --git a/rt/html/Ticket/Elements/ShowDates b/rt/html/Ticket/Elements/ShowDates
index 70c95ef..a22a02d 100644
--- a/rt/html/Ticket/Elements/ShowDates
+++ b/rt/html/Ticket/Elements/ShowDates
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,14 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
-
+%# }}} END BPS TAGGED BLOCK
 <TABLE>
   <TR>
     <TD class="label"><&|/l&>Created</&>:</TD>
diff --git a/rt/html/Ticket/Elements/ShowDependencies b/rt/html/Ticket/Elements/ShowDependencies
index b7f3968..d3bdd59 100644
--- a/rt/html/Ticket/Elements/ShowDependencies
+++ b/rt/html/Ticket/Elements/ShowDependencies
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <&|/l&>Depends on</&>:<BR>
 % while (my $Link = $Ticket->DependsOn->Next) {
 % my $member = $Link->TargetObj;
diff --git a/rt/html/Ticket/Elements/ShowGroupMembers b/rt/html/Ticket/Elements/ShowGroupMembers
new file mode 100644
index 0000000..1d6e711
--- /dev/null
+++ b/rt/html/Ticket/Elements/ShowGroupMembers
@@ -0,0 +1,60 @@
+%# {{{ BEGIN BPS TAGGED BLOCK
+%# 
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
+%# 
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
+%# Released under the terms of version 2 of the GNU Public License
+
+% my $UserMembers = $Group->UserMembersObj;
+% while (my $member = $UserMembers->Next()) {
+<& ShowUserEntry, User => $member &><br>
+% }
+% my $GroupMembers = $Group->MembersObj;
+% $GroupMembers->LimitToGroups();
+% while (my $member = $GroupMembers->Next()) {
+<&|/l&>Group</&>: <%$member->MemberObj->Object->Name%><br>
+% }
+
+<%ARGS>
+$Group => undef
+</%ARGS>
\ No newline at end of file
diff --git a/rt/html/Ticket/Elements/ShowHistory b/rt/html/Ticket/Elements/ShowHistory
index c4fe417..37b670d 100644
--- a/rt/html/Ticket/Elements/ShowHistory
+++ b/rt/html/Ticket/Elements/ShowHistory
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
 %# 
+%# CONTRIBUTION SUBMISSION POLICY:
 %# 
-%# END LICENSE BLOCK
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
 <%perl>
  if ($ShowDisplayModes or $ShowTitle) {
 my $title;
@@ -32,7 +54,7 @@ else {
     $title = '&nbsp;';
 }
 $titleright = loc('Display mode') . ":";
-if ($ShowHeaders &&  $ShowHeaders == $Ticket->Id ) {
+if ($ShowHeaders) {
     $titleright .= "[<A HREF=\"" . $URIFile . "?id="
       . $Ticket->id . "\">"
       . loc("Brief headers")
@@ -44,8 +66,8 @@ else {
       . loc("Brief headers")
       . "]</b> [<A HREF=\""
       . $URIFile
-      . "?ShowHeaders="
-      . $Ticket->Id . "&id="
+      . "?ShowHeaders=1"
+      . "&id="
       . $Ticket->id . "\">"
       . loc("Full headers") . "</a>]";
 }
@@ -72,8 +94,6 @@ while ( my $Transaction = $Transactions->Next ) {
     next if $skip;
     $i++;
 
-    $m->out('<a name="lasttrans"></a>') if ( $Transactions->IsLast );
-
     my @trans_attachments = grep { $_->TransactionId == $Transaction->Id } @attachments;
 
     my $trans_content = {};
@@ -93,7 +113,8 @@ while ( my $Transaction = $Transactions->Next ) {
               RowNum               => $i,
               ShowTitleBarCommands => $ShowTitleBarCommands,
               Attachments          => \@trans_attachments,
-              AttachmentContent    => $trans_content
+              AttachmentContent    => $trans_content,
+              LastTransaction      => $Transactions->IsLast
  );
 }
 
@@ -103,20 +124,26 @@ while ( my $Transaction = $Transactions->Next ) {
 <& /Elements/TitleBoxEnd &>
 % }
 <%INIT>
-
-my $Transactions = $Ticket->Transactions;
+my $Transactions = new RT::Transactions($session{'CurrentUser'});
+if ($Tickets) {
+    while (my $t = $Tickets->Next) {
+	$Transactions->Limit(FIELD => 'Ticket',
+			     OPERATOR => '=',
+			     VALUE => $t->Id);
+    }
+} else {
+    $Transactions = $Ticket->Transactions;
+}
 my $i;
 
-
-$Attachments ||=  $m->comp('/Ticket/Elements/FindAttachments', Ticket => $Ticket);
+$Attachments ||=  $m->comp('/Ticket/Elements/FindAttachments', Ticket => $Ticket, Tickets => $Tickets || undef);
 $AttachmentContent ||= $m->comp('/Ticket/Elements/LoadTextAttachments', Ticket => $Ticket);
 
-
-
 </%INIT>
 <%ARGS>
 $URIFile => $RT::WebPath."/Ticket/Display.html"
 $Ticket => undef
+$Tickets => undef
 $Attachments => undef
 $AttachmentContent => undef
 $ShowHeaders => undef
diff --git a/rt/html/Ticket/Elements/ShowMemberOf b/rt/html/Ticket/Elements/ShowMemberOf
index 79e0a3b..eb285d3 100644
--- a/rt/html/Ticket/Elements/ShowMemberOf
+++ b/rt/html/Ticket/Elements/ShowMemberOf
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <UL>
 % my $memberof = $Ticket->MemberOf;
 % while (my $member_of = $memberof->Next) {
diff --git a/rt/html/Ticket/Elements/ShowMembers b/rt/html/Ticket/Elements/ShowMembers
index e101662..9802e89 100644
--- a/rt/html/Ticket/Elements/ShowMembers
+++ b/rt/html/Ticket/Elements/ShowMembers
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 % if ($members->Count) {
 <UL>
 % while (my $link = $members->Next) {
diff --git a/rt/html/Ticket/Elements/ShowMessageHeaders b/rt/html/Ticket/Elements/ShowMessageHeaders
index 11d873c..408b2c8 100644
--- a/rt/html/Ticket/Elements/ShowMessageHeaders
+++ b/rt/html/Ticket/Elements/ShowMessageHeaders
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,19 +20,69 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
-<%$content |n%>
+%# }}} END BPS TAGGED BLOCK
+% use Data::Dumper;
+<table>
+% foreach my $header (@headers) {
+% next unless ($display_headers{'_all'} || $display_headers{lc($header->{'Tag'})});
+<tr>
+<td align="right" class="message-header-key"><%$header->{'Tag'}%>:</td>
+<td class="message-header-value"><%$header->{'Value'} | n%></td>
+</tr>
+% }
+</table>
 <%INIT>
 my $content = $Headers;
-RT::Interface::Web::EscapeUTF8(\$content);
 $m->comp('/Elements/Callback', content => \$content, %ARGS);
+
+# apply html escaping on the original content
+# we'll display the value without escaping later (for MakeClicky et al.)
+$content = $m->interp->apply_escapes($content, 'h');
+
+my @lines = split (/\n/,$content);
+my $in_header = 0;
+my @headers =();
+foreach (@lines) {
+    if (/^(\S+):\s+(.*)$/) {
+        push (@headers, { Tag => $1, Value => $2} ); 
+    } elsif ($headers[-1]) {
+        $headers[-1]->{'Value'} .= $_;
+    } else {
+
+        push (@headers, { Tag => $_, Value => ''} ); 
+    }
+}
+
+my %display_headers;
+
+map { $display_headers{lc($_)} = 1 } @$DisplayHeaders;
+
+$m->comp('/Elements/Callback', _CallbackName => 'Headers', content => \$content, headers => \@headers, display_headers => \%display_headers, %ARGS);
+
 </%INIT>
 <%ARGS>
 $Headers => undef
+$DisplayHeaders => undef
 </%ARGS>
diff --git a/rt/html/Ticket/Elements/ShowMessageStanza b/rt/html/Ticket/Elements/ShowMessageStanza
index 8e3045a..8b91261 100644
--- a/rt/html/Ticket/Elements/ShowMessageStanza
+++ b/rt/html/Ticket/Elements/ShowMessageStanza
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 % if (ref($Message)) {
 <font color="<%$colors[$Depth]%>">
 <%perl>
diff --git a/rt/html/Ticket/Elements/ShowPeople b/rt/html/Ticket/Elements/ShowPeople
index 160da70..597a991 100644
--- a/rt/html/Ticket/Elements/ShowPeople
+++ b/rt/html/Ticket/Elements/ShowPeople
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <table>
   <tr>
     <td class="label"><&|/l&>Owner</&>:</td>
@@ -28,18 +50,17 @@
   </tr>
   <tr>
     <td class="labeltop"><&|/l&>Requestors</&>:</td>
-    <td class="value"><%$Ticket->RequestorAddresses%></td>
+    <td class="value"><& ShowGroupMembers, Group => $Ticket->Requestors &></td>
   </tr>
   <tr>
     <td class="labeltop"><&|/l&>Cc</&>:</td>
-    <td class="value"><%$Ticket->CcAddresses%></td>
+    <td class="value"><& ShowGroupMembers, Group => $Ticket->Cc &></td>
   </tr>
   <tr>
     <td class="labeltop"><&|/l&>AdminCc</&>:</td>
-    <td class="value"><%$Ticket->AdminCcAddresses%></td>
+    <td class="value"><& ShowGroupMembers, Group => $Ticket->AdminCc &></td>
   </tr>
 </table>
 <%ARGS>
 $Ticket => undef
 </%ARGS>
-
diff --git a/rt/html/Ticket/Elements/ShowReferences b/rt/html/Ticket/Elements/ShowReferences
index 831923b..e3639d0 100644
--- a/rt/html/Ticket/Elements/ShowReferences
+++ b/rt/html/Ticket/Elements/ShowReferences
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <UL>
 % while (my $Link = $Ticket->RefersTo->Next) {
 <LI>
diff --git a/rt/html/Ticket/Elements/ShowRequestor b/rt/html/Ticket/Elements/ShowRequestor
index a6398ef..cb9d7a6 100644
--- a/rt/html/Ticket/Elements/ShowRequestor
+++ b/rt/html/Ticket/Elements/ShowRequestor
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
 %# 
+%# CONTRIBUTION SUBMISSION POLICY:
 %# 
-%# END LICENSE BLOCK
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
 <%PERL>
 my $rows = 10;
 my $people = $Ticket->Requestors->UserMembersObj;
@@ -39,6 +61,9 @@ $tickets->OrderBy(FIELD => 'Priority',
 <& /Elements/TitleBoxStart, 
 	title => "<a class='inverse' href=\"$RT::WebPath/Admin/Users/Modify.html?id=".$requestor->id."\">".loc("More about [_1]", $name)."</a>" &>
 
+%# Additional information about this user.  Empty by default.
+<& /Elements/Callback, _CallbackName => 'AboutThisUser', requestor => $requestor, %ARGS &>
+
 <&|/l&>Comments about this user</&>:<BR>
 <B><% ($requestor->Comments || loc("No comment entered about this user")) %></B><BR>
 
diff --git a/rt/html/Ticket/Elements/ShowSummary b/rt/html/Ticket/Elements/ShowSummary
index 5bcc94b..5540417 100644
--- a/rt/html/Ticket/Elements/ShowSummary
+++ b/rt/html/Ticket/Elements/ShowSummary
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,16 +20,32 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
       <TABLE WIDTH="100%" class="ticketsummary" >
       <TR>
-	<TD VALIGN=TOP WIDTH="50%">
+	<TD VALIGN=TOP WIDTH="50%" class="boxcontainer">
 	  <& /Elements/TitleBoxStart, title => loc('The Basics'), 
 		title_href =>"$RT::WebPath/Ticket/Modify.html?id=".$Ticket->Id, 
 		title_class=> 'inverse',  
@@ -49,7 +71,7 @@
 	  <& /Elements/TitleBoxEnd &>
 	<BR>
 	</TD>
-	<TD VALIGN=TOP WIDTH="50%">
+	<TD VALIGN=TOP WIDTH="50%" class="boxcontainer">
 
 	  <& /Elements/TitleBoxStart, title => loc("Dates"),
 		title_href =>"$RT::WebPath/Ticket/ModifyDates.html?id=".$Ticket->Id, 
@@ -58,11 +80,11 @@
 	  <& /Ticket/Elements/ShowDates, Ticket => $Ticket &>
 	  <& /Elements/TitleBoxEnd &>
 	<BR>  
-	  <& /Elements/TitleBoxStart, title => loc('Relationships'), 
+	  <& /Elements/TitleBoxStart, title => loc('Links'), 
 		title_href => "$RT::WebPath/Ticket/ModifyLinks.html?id=".$Ticket->Id, 
 		title_class=> 'inverse',  
 		titleright => '', color=> "#336633" &>
-	        <& /Ticket/Elements/ShowLinks, Ticket => $Ticket &>
+	        <& /Elements/ShowLinks, Ticket => $Ticket &>
 	<& /Elements/TitleBoxEnd &>
         <BR>
 	  <& /Ticket/Elements/ShowAttachments, Ticket => $Ticket, Attachments => $Attachments &>
diff --git a/rt/html/Ticket/Elements/ShowTransaction b/rt/html/Ticket/Elements/ShowTransaction
index 8cde038..f0b8326 100644
--- a/rt/html/Ticket/Elements/ShowTransaction
+++ b/rt/html/Ticket/Elements/ShowTransaction
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,15 +20,31 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <TR class="<% $RowNum%2 ? 'oddline' : 'evenline'%>" >
-<TD bgcolor="<%$bgcolor%>"><A NAME="txn-<%$Transaction->Id%>" href="#txn-<%$Transaction->Id%>">#</A>&nbsp;</TD>
+<TD rowspan="2" valign="top" bgcolor="<%$bgcolor%>"><A NAME="txn-<%$Transaction->Id%>" href="#txn-<%$Transaction->Id%>">#</A><% $LastTransaction ? '<a name="lasttrans">&nbsp;</a>' : '&nbsp;' |n %></TD>
 <TD>&nbsp&nbsp;</TD>
 <TD><font size=-2><% $transdate|n %></font>&nbsp;</TD>
 % my $desc = $Transaction->BriefDescription;
@@ -33,89 +55,10 @@
 <TD><%$TimeTaken%>&nbsp;</TD>
 <TD ALIGN="RIGHT"><font size=-1><%$titlebar_commands|n%></font></TD>
 </TR>
-<%PERL>
-
-unless ($Collapsed) {
- foreach my $message (@$Attachments) { 
-
-  my ($headers, $quoted);
-      if ($ShowHeaders && ($ShowHeaders == $Ticket->Id)) {
-	  $headers = $message->Headers;
-      } else {
-	  $headers = $message->NiceHeaders;
-      }
-      chomp $headers;
-      if ($headers) {
-	   # localize the common headers (like 'Subject:'), too.
-	   eval {$headers =~ s/^([^:]+)(?=:)/loc($1)/em; } # we eval here to catch errors when 5.6 panics
-      }
-     
-
-     my $MAX_INLINE_BODY = $RT::MaxInlineBody || 13456;
-    if (    $message->ContentType =~ m{^(text/plain|message|text$)}i
-         && $message->ContentLength < $MAX_INLINE_BODY ) {
-
-        my $content;
-        # If we've preloaded all the content, let's pull from there
-        # if we haven't, load it now
-        if ($AttachmentContent->{$message->id}) {
-            $content = $AttachmentContent->{$message->id}->Content;
-        } else {
-            $content = $message->Content;
-        } 
-
-
-
-        eval {
-            require Text::Quoted;
-            $quoted = Text::Quoted::extract( $content );
-        };
-        if ($@) {
-            $quoted = $content;
-        }
-    }
-        
-</%PERL>
-<TR class="<% $RowNum%2 ? 'oddline' : 'evenline'%>" >                                
-      <TD BGCOLOR="<%$bgcolor%>">&nbsp;&nbsp;</TD>
-      <TD>&nbsp;&nbsp;</TD>
-      <TD COLSPAN=3 VALIGN=TOP>
-<span class="message">
-	<PRE>
-<& ShowMessageHeaders, Headers => $headers, Transaction => $Transaction &>
-</PRE>
-% if ($message->ContentLength && !length($quoted) && $message->ContentType =~ m#^text/#) {
-<blockquote><i><&|/l&>Message body not shown because it is too large or is not plain text.</&><br>
-<&|/l&>You can access it with the Download button on the right.</&></i></blockquote>
-% } else {
-<& ShowMessageStanza, Depth => 0, Message => $quoted, Transaction => $Transaction &>
-% }
-</span>
-      </TD>
-      <TD VALIGN=TOP ALIGN=RIGHT>
-	
-% if ($message->Parent == 0  ) {
-<BR>
-% }
-<%PERL>
-my $size = $message->ContentLength or next;
-
-if ($size) {
-    if ($size > 1024) {
-	$size = loc("[_1]k", int($size/102.4)/10);
-    }
-    else {
-	$size = loc("[_1]b", $size);
-    }
-</%PERL>
-<font size=-1><A HREF="<%$AttachPath%>/<%$Transaction->Id%>/<%$message->Id%>/<%$message->Filename | u%>"><&|/l&>Download</&> <% $message->Filename|| loc('(untitled)') %></a> <% $size %></font>
-% }
+<TR class="<% $RowNum%2 ? 'oddline' : 'evenline'%>"><TD colspan=5>
+% $m->comp('ShowTransactionAttachments', %ARGS, Parent => 0) unless ($Collapsed ||!$ShowBody);
 </TD>
 </TR>
-% }
-% }
-
-
 
 <%ARGS>
 $Ticket => undef
@@ -126,44 +69,56 @@ $ShowTitleBarCommands => 1
 $RowNum => 1
 $AttachPath => $RT::WebPath."/Ticket/Attachment"
 $UpdatePath => $RT::WebPath."/Ticket/Update.html"
+$EmailRecordPath => $RT::WebPath."/Ticket/ShowEmailRecord.html"
 $Attachments => undef
 $AttachmentContent => undef
+$ShowBody => 1
+$LastTransaction => 0
 </%ARGS>
 
 <%INIT>
 
-
-my ($TimeTaken, $TicketString, $bgcolor);
+my ( $TimeTaken, $TicketString, $bgcolor );
 
 my $transdate = $Transaction->CreatedAsString();
 $transdate =~ s/\s/&nbsp;/g;
 
-if ($Transaction->Type =~ /^(Create|Correspond|Comment$)/) {
-		$bgcolor="#336699";
-} elsif (($Transaction->Field =~ /^Owner$/) or 
-	 ($Transaction->Type =~ /^(AddWatcher|DelWatcher)$/)) {
-	$bgcolor="#333399";
-
-} elsif ($Transaction->Type =~ /^(AddLink|DeleteLink)$/) {
-	$bgcolor="#336633";
-} elsif ($Transaction->Type =~ /^(Status|Set|Told)$/) {
-	if ($Transaction->Field =~ /^(Told|Starts|Started|Due)$/) {
-		$bgcolor="#663366";	
-	}
-	else {
-		$bgcolor="#993333";
-	}
+if ( $Transaction->Type =~ /^(Create|Correspond|Comment$)/ ) {
+    if ( $Transaction->IsInbound ) {
+        $bgcolor = "#336699";
+    }
+    else {
+        $bgcolor = "#339999";
+    }
+}
+elsif (    ( $Transaction->Field =~ /^Owner$/ )
+        or ( $Transaction->Type =~ /^(AddWatcher|DelWatcher)$/ ) ) {
+    $bgcolor = "#333399";
+
+}
+elsif ( $Transaction->Type =~ /^(AddLink|DeleteLink)$/ ) {
+    $bgcolor = "#336633";
+}
+elsif ( $Transaction->Type =~ /^(Status|Set|Told)$/ ) {
+    if ( $Transaction->Field =~ /^(Told|Starts|Started|Due)$/ ) {
+        $bgcolor = "#663366";
+    }
+    else {
+        $bgcolor = "#993333";
+    }
 }
 else {
-	$bgcolor="#cccccc";
+    $bgcolor = "#cccccc";
 }
 
-if ($Ticket->Id != $Transaction->Ticket) {
-	$TicketString = "Ticket ".$Transaction->Ticket .": ";
+if ( $Ticket->Id != $Transaction->Ticket ) {
+    $TicketString = "Ticket " . $Transaction->Ticket . ": ";
 }
 
-if ($Transaction->TimeTaken != 0) {
-	$TimeTaken = $Transaction->TimeTaken." min"
+if ( $Transaction->TimeTaken != 0 ) {
+    $TimeTaken = $Transaction->TimeTaken . " min";
+} else {
+    $TimeTaken = '';
 }
 
 unless ($Attachments) { 
@@ -171,24 +126,56 @@ unless ($Attachments) {
     $attachments->Columns( qw( Id Filename ContentType Headers Subject Parent ContentEncoding ContentType TransactionId) );
     $Attachments = $attachments->ItemsArrayRef();
 }
+my $titlebar_commands = '&nbsp;';
 
+my @DisplayHeaders=qw ( _all);
 
-my $titlebar_commands='&nbsp;';
+if ( $Transaction->Type =~ /EmailRecord$/ ) {
+    @DisplayHeaders = qw(To Cc Bcc);
 
-# If the transaction has anything attached to it at all
-if ($Attachments->[0] && $ShowTitleBarCommands) {
-	if ($Ticket->CurrentUserHasRight('ReplyToTicket')) {
-		$titlebar_commands .= 
-	  	  "[<a href=\"".$UpdatePath."?id=".
-		  $Transaction->Ticket . "&QuoteTransaction=".$Transaction->Id.
-		  "&Action=Respond\">". loc('Reply') ."</a>]&nbsp;";
-	}
-	if ($Ticket->CurrentUserHasRight('CommentOnTicket')) {
-	     $titlebar_commands .= 
-	     "[<a href=\"".$UpdatePath."?id=".$Transaction->Ticket. 
-	     "&QuoteTransaction=".$Transaction->Id.
-	     "&Action=Comment\">". loc('Comment') ."</a>]";
-	}
+    $titlebar_commands .=
+        "[<a target=\"_blank\" href=\"$EmailRecordPath?id="
+      . $Transaction->Ticket
+      . "&Transaction="
+      . $Transaction->Id
+      . "&Attachment="
+      . (    $Transaction->Attachments->First
+          && $Transaction->Attachments->First->Id )
+
+      . '">' . loc('Show') . "</a>]&nbsp;";
+    $ShowBody = 0;
 }
 
+
+# If the transaction has anything attached to it at all
+else {
+
+    unless ( $ShowHeaders ) {
+        @DisplayHeaders = qw(To From RT-Send-Cc Cc Bcc Date Subject);
+    }
+
+    if ( $Attachments->[0] && $ShowTitleBarCommands ) {
+        if ( $Transaction->TicketObj->CurrentUserHasRight('ReplyToTicket')
+             or $Transaction->TicketObj->CurrentUserHasRight('ModifyTicket')) {
+            $titlebar_commands .=
+                "[<a href=\"".$UpdatePath."?id="
+              . $Transaction->Ticket
+              . "&QuoteTransaction="
+              . $Transaction->Id
+              . "&Action=Respond\">"
+              . loc('Reply')
+              . "</a>]&nbsp;";
+        }
+        if ( $Transaction->TicketObj->CurrentUserHasRight('CommentOnTicket')
+             or $Transaction->TicketObj->CurrentUserHasRight('ModifyTicket')) {
+            $titlebar_commands .=
+                "[<a href=\"".$UpdatePath."?id="
+              . $Transaction->Ticket
+              . "&QuoteTransaction="
+              . $Transaction->Id
+              . "&Action=Comment\">"
+              . loc('Comment') . "</a>]";
+        }
+    }
+}
 </%INIT>
diff --git a/rt/html/Ticket/Elements/ShowTransactionAttachments b/rt/html/Ticket/Elements/ShowTransactionAttachments
new file mode 100644
index 0000000..b01586d
--- /dev/null
+++ b/rt/html/Ticket/Elements/ShowTransactionAttachments
@@ -0,0 +1,196 @@
+%# {{{ BEGIN BPS TAGGED BLOCK
+%# 
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
+%# 
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
+<%perl>
+# Find all the attachments which have parent $Parent
+# For each of these attachments
+foreach my $message ( grep { $_->Parent == $Parent } @$Attachments ) {
+
+    # {{{    show the headers
+    my $headers = $message->Headers;
+    chomp $headers;
+
+    # localize the common headers (like 'Subject:'), too.
+    $headers =~ s/^([^:]+)(?=:)/loc($1)/em;
+    $m->comp(
+        'ShowMessageHeaders',
+        Headers        => $headers,
+        Transaction    => $Transaction,
+        DisplayHeaders => \@DisplayHeaders
+    );
+
+    # }}}
+    # {{{ if there's any size at all, show the download link
+    my $size = $message->ContentLength;
+    if ($size) {
+        
+</%perl> 
+<div class="downloadattachment">
+<%perl>
+
+     #     show a download link
+     if ( $size > 1024 ) {
+         $size = loc( "[_1]k", int( $size / 102.4 ) / 10 );
+     }
+     else {
+        $size = loc( "[_1]b", $size );
+     }
+        
+</%PERL> 
+<A HREF="<%$AttachPath%>/<%$Transaction->Id%>/<%$message->Id%>/<%$message->Filename | u%>"><&|/l&>Download</&><%$message->Filename || loc('(untitled)') %></a> 
+<div class="downloadcontenttype">
+<%$message->ContentType%> <% $size %> 
+</div> 
+</div>
+%}
+
+% # }}}
+<div class="messagebody">
+<%perl>
+# {{{   if it's got content-disposition inline, show it inline
+    my $content;
+
+    # If it's text
+    if ( $message->ContentType =~ m{^(text|message)}i ) {
+
+        if (
+
+            # it's a toplevel object
+            !$ParentObj
+
+            # or its parent isn't a multipart alternative
+            || ( $ParentObj->ContentType !~ m{^multipart/alternative$}i )
+
+            # or it's of our prefered alterative type
+            || (
+                (
+                    $RT::PreferRichText
+                    && ( $message->ContentType =~ m{^text/(?:html|enriched)$} )
+                )
+                || ( !$RT::PreferRichText
+                    && ( $message->ContentType !~ m{^text/(?:html|enriched)$} )
+                )
+            )
+          )
+        {
+
+            if ( $AttachmentContent->{ $message->id } ) {
+                $content = $AttachmentContent->{ $message->id }->Content;
+            }
+            else {
+                $content = $message->Content;
+            }
+
+            # if it's a text/html clean the body and show it
+            if ( $message->ContentType =~ m{^text/(?:html|enriched)$}i ) {
+                $content =
+                  $m->comp( '/Elements/ScrubHTML', Content => $content );
+                $m->out( $content );
+            }
+
+            # if it's a text/plain show the body
+            elsif ( $message->ContentType =~ m{^(text|message|text)}i ) {
+
+                eval { $content = Text::Quoted::extract($content); };
+                if ($@) { 1; }
+
+                $m->comp(
+                    'ShowMessageStanza',
+                    Depth       => 0,
+                    Message     => $content,
+                    Transaction => $Transaction
+                );
+            }
+        }
+
+    }
+        # if it's an image, show it as an image
+        elsif ( $message->ContentType =~ /^image\//i ) {
+            $m->out('<img src="'
+                  . $AttachPath . '/'
+                  . $Transaction->Id . '/'
+                  . $message->Id
+                  . '/">' );
+        }
+
+
+    # }}}
+
+    $m->comp( 'ShowTransactionAttachments', %ARGS,
+          Parent    => $message->id,
+          ParentObj => $message );
+
+
+}
+</%PERL>
+</div>
+<%ARGS>
+$Ticket => undef
+$Transaction => undef
+$ShowHeaders => 0
+$Collapsed => undef
+$ShowTitleBarCommands => 1
+$RowNum => 1
+$AttachPath => $RT::WebPath."/Ticket/Attachment"
+$UpdatePath => $RT::WebPath."/Ticket/Update.html"
+$EmailRecordPath => $RT::WebPath."/Ticket/ShowEmailRecord.html"
+$Attachments => undef
+$AttachmentContent => undef
+$ShowBody => 1
+$Parent => 0
+$ParentObj => 0
+</%ARGS>
+<%INIT>
+my @DisplayHeaders=qw( _all);
+
+if ( $Transaction->Type =~ /EmailRecord$/ ) {
+    @DisplayHeaders = qw(To Cc Bcc);
+}
+
+# If the transaction has anything attached to it at all
+elsif (!$ShowHeaders)  {
+        @DisplayHeaders = qw(To From RT-Send-Cc Cc Bcc Date Subject);
+}
+</%INIT>
diff --git a/rt/html/Ticket/Elements/ShowUserEntry b/rt/html/Ticket/Elements/ShowUserEntry
new file mode 100644
index 0000000..38473ff
--- /dev/null
+++ b/rt/html/Ticket/Elements/ShowUserEntry
@@ -0,0 +1,55 @@
+%# {{{ BEGIN BPS TAGGED BLOCK
+%# 
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
+%# 
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
+%# Released under the terms of version 2 of the GNU Public License
+
+<%$User->Name%>
+% if ($User->EmailAddress && $User->EmailAddress ne $User->Name) {
+&lt;<%$User->EmailAddress%>&gt;
+% }
+
+<%ARGS>
+$User => undef
+</%ARGS>
\ No newline at end of file
diff --git a/rt/html/Ticket/Elements/Tabs b/rt/html/Ticket/Elements/Tabs
index cba45df..4f17d10 100644
--- a/rt/html/Ticket/Elements/Tabs
+++ b/rt/html/Ticket/Elements/Tabs
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Callback, Ticket => $Ticket, actions=> $actions, tabs => $tabs, %ARGS &>
 <& /Elements/Tabs, 
     tabs => $tabs, 
@@ -31,12 +53,8 @@
 <%INIT>
 
 my $tabs = {};
-my $current_toptab = "Search/Listing.html",
-    my $searchtabs = { new => { title => loc('New Search'),
-                                path => 'Search/Listing.html?ClearRestrictions=1'}
-                        
-
-} ;
+my $current_toptab = "Search/Build.html",
+my $searchtabs = {};
 my $actions;
 
 if ( $Ticket) {
@@ -55,7 +73,7 @@ if ( defined $session{'tickets'} ) {
 		$session{'tickets'}->PrepForSerialization();
         }
 
-        # Don't $current_toptab = display prev links if we're on the first ticket
+        # Don't display prev links if we're on the first ticket
         if ($item_map->{$Ticket->Id}->{prev}) {
                 $searchtabs->{'_a'} = {
                             class => "nav",
@@ -160,10 +178,33 @@ if (    $Ticket->CurrentUserHasRight('ModifyTicket')
     };
 }
 }
-$tabs->{"g"} = { path      => 'Search/Listing.html',
-                 title     => loc('Search'),
-                 separator => 1,
-                 subtabs   => $searchtabs };
+
+my $args = "?" . $m->comp(
+    '/Elements/QueryString',
+    Query   => $ARGS{'Query'}   || $session{'CurrentSearchHash'}->{'Query'},
+    Format  => $ARGS{'Format'}  || $session{'CurrentSearchHash'}->{'Format'},
+    OrderBy => $ARGS{'OrderBy'} || $session{'CurrentSearchHash'}->{'OrderBy'},
+    Order   => $ARGS{'Order'}   || $session{'CurrentSearchHash'}->{'Order'},
+    Rows    => $ARGS{'Rows'},
+  ) if ($ARGS{'Query'} or $session{'CurrentSearchHash'}->{'Query'});
+
+$tabs->{"f"} = { path      => "Search/Build.html?NewQuery=1",
+                 title     => loc('New Query')};
+$tabs->{"g"} = { path      => "Search/Build.html$args",
+                 title     => loc('Query Builder')};
+$tabs->{"h"} = { path      => "Search/Edit.html$args",
+                 title     => loc('Advanced'),
+                 separator => 1 };
+if (defined $session{'tickets'} and $session{'tickets'}->Count) {
+  $tabs->{"i"} = { path      => "Search/Results.html$args",
+                   title     => loc('Show Results'),
+                   separator => 1,
+                   subtabs   => $searchtabs };
+  if ($current_tab =~  "Search/Results.html") {
+    $current_tab = "Search/Results.html$args";
+  }
+}
+
 </%INIT>
 
   
diff --git a/rt/html/Ticket/History.html b/rt/html/Ticket/History.html
index 95a21de..faa6a29 100644
--- a/rt/html/Ticket/History.html
+++ b/rt/html/Ticket/History.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Header, Title => loc("Ticket History # [_1] [_2]", $Ticket->Id, $Ticket->Subject) &>
 <& /Ticket/Elements/Tabs, 
     Ticket => $Ticket, current_tab => 'Ticket/History.html?id='.$Ticket->id, 
diff --git a/rt/html/Ticket/Modify.html b/rt/html/Ticket/Modify.html
index e504a3cb..f567ff2 100644
--- a/rt/html/Ticket/Modify.html
+++ b/rt/html/Ticket/Modify.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Header, Title => loc('Modify ticket #[_1]', $TicketObj->Id) &>
 <& /Ticket/Elements/Tabs, 
     Ticket => $TicketObj, current_subtab => "Ticket/Modify.html?id=".$TicketObj->Id, 
diff --git a/rt/html/Ticket/ModifyAll.html b/rt/html/Ticket/ModifyAll.html
index 1d0500d..f78cddc 100644
--- a/rt/html/Ticket/ModifyAll.html
+++ b/rt/html/Ticket/ModifyAll.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Header, Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &>
 <& /Ticket/Elements/Tabs, 
     Ticket => $Ticket, 
@@ -53,8 +75,8 @@
 
 <BR>
 
-<& /Elements/TitleBoxStart, title => loc('Relationships'), color => "#336633"&>
-<& Elements/EditLinks, Ticket => $Ticket &>
+<& /Elements/TitleBoxStart, title => loc('Links'), color => "#336633"&>
+<& /Elements/EditLinks, Object => $Ticket, Merge => 1 &>
 <& /Elements/TitleBoxEnd &>
 
 <BR>
@@ -69,7 +91,7 @@
         <option value="private" ><&|/l&>Comments (Not sent to requestors)</&></option>
 % }
 % if ($CanRespond) {
-        <option value="response"><&|/l&>Response to requestors</&></option>
+        <option value="response"><&|/l&>Reply to requestors</&></option>
 % }
       </select> 
     </td>
diff --git a/rt/html/Ticket/ModifyDates.html b/rt/html/Ticket/ModifyDates.html
index 5339e42..bf4bc79 100644
--- a/rt/html/Ticket/ModifyDates.html
+++ b/rt/html/Ticket/ModifyDates.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Header, Title => loc('Modify dates for #[_1]', $TicketObj->Id) &>
 <& /Ticket/Elements/Tabs, 
     Ticket => $TicketObj, 
diff --git a/rt/html/Ticket/ModifyLinks.html b/rt/html/Ticket/ModifyLinks.html
index d7e39f3..05d369d 100644
--- a/rt/html/Ticket/ModifyLinks.html
+++ b/rt/html/Ticket/ModifyLinks.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Header, Title => loc("Link ticket #[_1]", $Ticket->Id) &>
 <& /Ticket/Elements/Tabs, 
     Ticket => $Ticket, 
@@ -32,8 +54,8 @@
 <form action="ModifyLinks.html" method="post">
 <input type="hidden" name="id" value="<%$Ticket->id%>">
 
-<& /Elements/TitleBoxStart, title => loc('Edit Relationships'), color => "#336633"&>
-<& Elements/EditLinks, Ticket => $Ticket &>
+<& /Elements/TitleBoxStart, title => loc('Edit Links'), color => "#336633"&>
+<& /Elements/EditLinks, Object => $Ticket, Merge => 1 &>
 <& /Elements/TitleBoxEnd &>
 <& /Elements/Submit, color => "#336633", Label => loc('Save Changes') &>
 </form>
diff --git a/rt/html/Ticket/ModifyPeople.html b/rt/html/Ticket/ModifyPeople.html
index debd27a..dde2d29 100644
--- a/rt/html/Ticket/ModifyPeople.html
+++ b/rt/html/Ticket/ModifyPeople.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
 %# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
 %# 
-%# END LICENSE BLOCK
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Header, Title => loc('Modify people related to ticket #[_1]', $Ticket->id) &>
 <& /Ticket/Elements/Tabs, 
     Ticket => $Ticket, 
diff --git a/rt/html/Ticket/ShowEmailRecord.html b/rt/html/Ticket/ShowEmailRecord.html
new file mode 100644
index 0000000..23eb6d5
--- /dev/null
+++ b/rt/html/Ticket/ShowEmailRecord.html
@@ -0,0 +1,71 @@
+%# {{{ BEGIN BPS TAGGED BLOCK
+%# 
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
+%# 
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
+%# 
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
+%# 
+%# CONTRIBUTION SUBMISSION POLICY:
+%# 
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
+<%args>
+$Attachment => undef
+$Transaction => undef
+</%ARGS>
+<%init>
+     my $AttachmentObj = new RT::Attachment($session{'CurrentUser'});
+     $AttachmentObj->Load($Attachment) || Abort(loc("Attachment '[_1]' could not be loaded", $Attachment));
+
+
+     unless ($AttachmentObj->id) {
+        Abort(loc("Attachment '[_1]' could not be loaded", $Attachment));
+    }
+     unless ($AttachmentObj->TransactionId() == $Transaction ) {
+        Abort(loc("Attachment '[_1]' could not be loaded", $Attachment));
+     }
+
+</%init>
+<& /Elements/Header, ShowBar => 0 &>
+<pre>
+<%$AttachmentObj->Headers%>
+
+<%$AttachmentObj->Content%>
+</pre>
+</body>
+</html>
+%$m->abort;
diff --git a/rt/html/Ticket/Update.html b/rt/html/Ticket/Update.html
index 1df8084..e26d988 100644
--- a/rt/html/Ticket/Update.html
+++ b/rt/html/Ticket/Update.html
@@ -1,8 +1,14 @@
-%# BEGIN LICENSE BLOCK
+%# {{{ BEGIN BPS TAGGED BLOCK
 %# 
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#  
+%# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC 
+%#                                          <jesse@bestpractical.com>
 %# 
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%# 
+%# 
+%# LICENSE:
 %# 
 %# This work is made available to you under the terms of Version 2 of
 %# the GNU General Public License. A copy of that license should have
@@ -14,13 +20,29 @@
 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 %# General Public License for more details.
 %# 
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+%# 
 %# 
+%# CONTRIBUTION SUBMISSION POLICY:
 %# 
-%# END LICENSE BLOCK
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%# 
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%# 
+%# }}} END BPS TAGGED BLOCK
 <& /Elements/Header, Title => $title &>
 <& /Ticket/Elements/Tabs, 
     Ticket => $TicketObj, 
@@ -31,50 +53,33 @@
 <input type="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction} %>">
 <input type="hidden" name="DefaultStatus" value="<% $DefaultStatus %>">
 <input type="hidden" name="Action" value="<% $ARGS{Action} %>">
-<font size=-1>
-
-<TABLE>
-<TR><TD>
-<a href="ModifyPeople.html?id=<%$TicketObj->Id%>"><&|/l&>Ticket watchers</&></A></TD><TD align=right>
-<&|/l&>Requestor</&>:
-</TD><TD>
-<b><% $TicketObj->RequestorAddresses %></b>
-</TD></TR>
-<TR><TD>&nbsp;</TD><TD align=right>
-<&|/l&>Cc</&>:
-</TD><TD>
-<b><% $TicketObj->CcAddresses %></b>
-</TD></TR>
-<TR><TD>&nbsp;</TD><TD align=right>
-<&|/l&>AdminCc</&>:
-</TD><TD>
-<b><% $TicketObj->AdminCcAddresses %></b>
-</TD></TR>
-</TR>
-</TABLE>
-<hr>
 
 <TABLE BORDER=0>
 
 <tr><td align=right><&|/l&>Status</&>:</td>
 <td>
-<& /Elements/SelectStatus, Name=>"Status", Default => $DefaultStatus &>
+<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->Status), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
 <&|/l&>Owner</&>:  
-<& /Elements/SelectOwner, Name=>"Owner", Default => ($ARGS{'Owner'} || $TicketObj->OwnerObj->Id()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj &>
+<& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => $ARGS{'Owner'} &>
 <&|/l&>Worked</&>: <input size=4 name="UpdateTimeWorked" value="<% $ARGS{UpdateTimeWorked}%>"> <&|/l&>minutes</&></td></tr>
+% my $skip;
+<& /Elements/Callback, _CallbackName => 'BeforeUpdateType', skip => \$skip, %ARGS &>
+% if (!$skip) {
+<INPUT TYPE=HIDDEN NAME=id VALUE="<%$TicketObj->Id%>"><br>
+% }
 <tr><td align=right><&|/l&>Update Type</&>:</td>
 <td><select name="UpdateType">
 % if ($CanComment) {
-  <option value="private" <%$CommentDefault%>><&|/l&>Comments (Not sent to requestors)</&></option>
+  <option value="private" <%$ARGS{'UpdateType'} eq "private" ? "SELECTED" : !$ARGS{'UpdateType'}&&$CommentDefault%>><&|/l&>Comments (Not sent to requestors)</&></option>
 % }
 % if ($CanRespond) {
-   <option value="response" <%$ResponseDefault%>><&|/l&>Response to requestors</&></option>
+   <option value="response" <%$ARGS{'UpdateType'} eq "response" ? "SELECTED" : !$ARGS{'UpdateType'}&&$ResponseDefault%>><&|/l&>Reply to requestors</&></option>
 % }
 </select> 
 </td></tr>
-<tr><td align=right><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size=60 value="<% ($ARGS{UpdateSubject}) ? $ARGS{UpdateSubject} : $TicketObj->Subject()%>"></td></tr>
+<tr><td align=right><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size=60 value="<% $ARGS{UpdateSubject} || $TicketObj->Subject()%>"></td></tr>
 <tr><td align=right><&|/l&>Cc</&>:</td><td> <input name="UpdateCc" size=60
-value=<% $ARGS{UpdateCc} %>><BR>
+value="<% $ARGS{UpdateCc} %>"><BR>
 <i><font size=-2>
 <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does <b>not</b> change who will receive future updates.)</&></font></i>
 </td></tr>
@@ -106,17 +111,16 @@ value=<% $ARGS{UpdateCc} %>><BR>
 <& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &>
 % }
 </td></tr>
-		<INPUT TYPE=HIDDEN NAME=id VALUE="<%$TicketObj->Id%>"><br>
 </table>
 
 
 
 
 <& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
-  </FORM>
-
-
-
+% if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
+<& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
+% }
+</FORM>
 <%INIT>
 
 my $CanRespond = 0;
@@ -143,7 +147,7 @@ if ($DefaultStatus eq 'resolved') {
 # for the convenience:
 
 my ($CommentDefault, $ResponseDefault);
-if (($Action eq 'Comment') or ($ARGS{'UpdateType'} eq 'private')) {
+if ($Action ne 'Respond') {
    $CommentDefault = "SELECTED"; 
 } else {
     $ResponseDefault = "SELECTED";