integrate RTx::Statistics package, part of merging spiritone RT changes (#1661)

1 files changed, 59 insertions, 0 deletions

diff --git a/rt/html/RTx/Statistics/index.html b/rt/html/RTx/Statistics/index.html
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+%# BEGIN LICENSE BLOCK
+%# 
+%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# 
+%# (Except where explictly superceded by other copyright notices)
+%# 
+%# Copyright this file (c) 2003 Harald Wagener <hwagener@hamburg.fcb.com>
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%# 
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%# 
+%# Unless otherwise specified, all modifications, corrections or
+%# extensions to this work which alter its source code become the
+%# property of Best Practical Solutions, LLC when submitted for
+%# inclusion in the work.
+%# 
+%# 
+%# END LICENSE BLOCK
+<& /Elements/Header, Title => loc('RT Statistics') &>
+<& /RTx/Statistics/Elements/Tabs,  Title => loc('RT Statistics')  &>
+
+<&|/l&><h2>Description</h2>
+<p>These 6 options below enable you to display management data from the RT Database in table and graphical forms, enabling trends, bottlenecks, load problems etc to be identified.
+Each contains a description of how the data is displayed and describes the options available to you.</p></&>
+<ul>
+<li><strong><a href="CallsQueueDay/index.html">
+<&|/l&>Tickets per day per Queue</&></a></strong><br />
+<&|/l&>View the number of tickets created, resolved or deleted in a<br /> specific Queue, over the requested period of days</&>
+</li>
+<li><strong><a href="OpenStalled/index.html">
+<&|/l&>Tickets status by Queue</&></a></strong><br>
+<&|/l&>View numbers of new, open and stalled tickets in a selected Queue</&>
+</li>
+<li><strong><a href="CallsMultiQueue/index.html">
+<&|/l&>Tickets per Day in Multiple Queues</&>
+</a></strong><br>
+<&|/l&>View tickets created, resolved or deleted on in one or more Queues<br /> over a specified time period</&>
+</li>
+<li><strong><a href="DayOfWeek/index.html">
+<&|/l&>Tickets per Day of Week (absolute)</&></a></strong><br>
+<&|/l&>View trends showing when tickets are created, resolved or deleted</&>
+</li>
+<li><strong><a href="Resolution/index.html">
+<&|/l&>Time to Resolve</&></a></strong><br>
+<&|/l&>View how long tickets take to be resolved by Queue</&>
+</li>
+</li>
+<li><strong><a href="TimeToResolve/index.html">
+<&|/l&>Time to Resolve (scatter graph)</&></a></strong><br>
+<&|/l&>View a detailed scatter graph of time to resolve tickets by Queue</&>
+</li>
+</ul>