diff options
| author | Ivan Kohler <ivan@freeside.biz> | 2012-06-07 00:56:06 -0700 |
|---|---|---|
| committer | Ivan Kohler <ivan@freeside.biz> | 2012-06-07 00:56:06 -0700 |
| commit | 43a06151e47d2c59b833cbd8c26d97865ee850b6 (patch) | |
| tree | 42c51d94e7fa265461b508d061562be204ccc2c1 /rt/etc/initialdata | |
| parent | 6587f6ba7d047ddc1686c080090afe7d53365bd4 (diff) | |
starting to work...
Diffstat (limited to 'rt/etc/initialdata')
| -rw-r--r-- | rt/etc/initialdata | 29 |
1 files changed, 25 insertions, 4 deletions
diff --git a/rt/etc/initialdata b/rt/etc/initialdata index edf93fe43..cc07cec59 100644 --- a/rt/etc/initialdata +++ b/rt/etc/initialdata @@ -19,6 +19,7 @@ CorrespondAddress => "", CommentAddress => "", }, { Name => '___Approvals', + Lifecycle => 'approvals', Description => 'A system-internal queue for the approvals system', Disabled => 2, } ); @@ -145,6 +146,27 @@ { + Name => 'On Forward', # loc + Description => 'Whenever a ticket or transaction is forwarded', # loc + ApplicableTransTypes => 'Forward Transaction,Forward Ticket', + ExecModule => 'AnyTransaction', }, + + { + + Name => 'On Forward Ticket', # loc + Description => 'Whenever a ticket is forwarded', # loc + ApplicableTransTypes => 'Forward Ticket', + ExecModule => 'AnyTransaction', }, + + { + + Name => 'On Forward Transaction', # loc + Description => 'Whenever a transaction is forwarded', # loc + ApplicableTransTypes => 'Forward Transaction', + ExecModule => 'AnyTransaction', }, + + { + Name => 'On Comment', # loc Description => 'Whenever comments come in', # loc ApplicableTransTypes => 'Comment', @@ -245,11 +267,11 @@ creation of a trouble ticket regarding: a summary of which appears below. There is no need to reply to this message right now. Your ticket has been -assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}]. +assigned an ID of { $Ticket->SubjectTag }. Please include the string: - [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}] + { $Ticket->SubjectTag } in the subject line of all future correspondence about this issue. To do so, you may reply to this message. @@ -309,7 +331,7 @@ you may reply to this message. Name => 'Admin Comment', # loc Description => 'Default admin comment template', # loc Content => -'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;} +'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;} RT-Attach-Message: yes @@ -537,7 +559,6 @@ Hour: { $SubscriptionObj->SubValue('Hour') } }, ); -# }}} @Scrips = ( { Description => 'On Correspond Open Tickets', |