diff options
| author | ivan <ivan> | 1998-09-12 21:33:34 +0000 |
|---|---|---|
| committer | ivan <ivan> | 1998-09-12 21:33:34 +0000 |
| commit | ea7438fdd7db7793dbb2e4413daf525210749153 (patch) | |
| tree | 499c5dc29a441cca6e1fba09c799fdd7f42d1fb4 /htdocs | |
| parent | 75764c551a19084d32cf424bdedb23c154973204 (diff) | |
Initial revision
Diffstat (limited to 'htdocs')
| -rw-r--r-- | htdocs/docs/trouble.html | 41 |
1 files changed, 41 insertions, 0 deletions
diff --git a/htdocs/docs/trouble.html b/htdocs/docs/trouble.html new file mode 100644 index 0000000..2cf6d4e --- /dev/null +++ b/htdocs/docs/trouble.html @@ -0,0 +1,41 @@ +<head> + <title>Troubleshooting</title> +</head> +<body> + <h1>Troubleshooting</h1> + <ul> + <li>When troubleshooting the web interface, helpful information is often in your web server's error log. + <li>Internet Explorer will not work with Freeside's HTML interface. +<a HREF="http://www.netscape.com">Netscape</a>, +<a HREF="http://lynx.browser.org">Lynx</a>, and +<a HREF="http://www.cs.indiana.edu/elisp/w3/docs.html">Emacs/W3</a>, +among others, should work fine. + <li>If bin/svc_acct.import fails with an "Out of memory!" error using MySQL, upgrede MySQL and recompile the Perl DBD. There was a memory leak in some older versions of MySQL. + <li>If you get tons of errors in your web server's error log like this: +<pre> +Ambiguous use of value => resolved to "value" => +at /usr/lib/perl5/site_perl/File/CounterFile.pm line 132. +</pre> + This clutters up your log files but is otherwise harmless. Upgrade to the latest File::CounterFile. + <li>If you get an Internal Server Error when adding or editing, but find that the update has occured, and you get something like the following in your web server's error log: +<pre> +access to <i>/your/path</i>/edit/process/<i>some_table</i>.cgi failed for +<i>machine.domain.tld</i>, reason: malformed header from script. +Bad header=HTTP/1.0 302 Moved Temporarily +</pre> + Then you forgot to apply this <a href="CGI-modules-2.76-patch.txt">patch</a> as mentioned in the <a href="install.html">New Installation</a> section of the documentation. + <li>If you get errors like this: +<pre> +UID.pm: Can't open /var/spool/freeside/conf/secrets: Permission denied +at <i>/your/path</i>/site_perl/FS/UID.pm line 26. +BEGIN failed--compilation aborted at +<i>/your/path</i>/edit/process/part_svc.cgi line 15. +</pre> + Then the scripts are not running setuid freeside. If you were editing +the files, it is possible you inadvertantly removed the setuid bit. +As mentioned in the <a href="install.html">New Installation</a> section of the documentation, set ownership and permissions for the web interface. Your system should support secure setuid scripts or Perl's emulation, see <a href="http://www.perl.com/CPAN-local/doc/manual/html/pod/perlsec.html#Security_Bugs">perlsec: Security Bugs</a> for information and workarounds. +<pre>cd /usr/local/apache/htdocs/freeside +chown -R freeside . +chmod 4755 browse/*.cgi edit/*.cgi edit/process/*.cgi misc/*.cgi misc/process/*.cgi search/*.cgi view/*.cgi</pre> + </ul> +</body> |