diff options
| author | mark <mark> | 2011-03-04 02:26:27 +0000 |
|---|---|---|
| committer | mark <mark> | 2011-03-04 02:26:27 +0000 |
| commit | b748d0884d194ec36fe10fbcc3f2f6322c4c0490 (patch) | |
| tree | 29d7df8e3c3763fe4706c883fd6707cb1957e88c /FS | |
| parent | a56fc3c476ecfe96b90f97be010f485ad576df13 (diff) | |
option to override requestor in new tickets, #7777
Diffstat (limited to 'FS')
| -rw-r--r-- | FS/FS/Conf.pm | 7 | ||||
| -rw-r--r-- | FS/FS/TicketSystem/RT_External.pm | 6 |
2 files changed, 13 insertions, 0 deletions
diff --git a/FS/FS/Conf.pm b/FS/FS/Conf.pm index f75f268c1..6856ccf7e 100644 --- a/FS/FS/Conf.pm +++ b/FS/FS/Conf.pm @@ -2554,6 +2554,13 @@ and customer address. Include units.', }, { + 'key' => 'ticket_system-requestor', + 'section' => '', + 'description' => 'Email address to use as the requestor for new tickets. If blank, the customer\'s invoicing address(es) will be used.', + 'type' => 'text', + }, + + { 'key' => 'ticket_system-priority_reverse', 'section' => '', 'description' => 'Enable this to consider lower numbered priorities more important. A bad habit we picked up somewhere. You probably want to avoid it and use the default.', diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm index 2995b88a4..8a8c3ffb4 100644 --- a/FS/FS/TicketSystem/RT_External.pm +++ b/FS/FS/TicketSystem/RT_External.pm @@ -285,6 +285,12 @@ sub href_params_new_ticket { $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } ); } + # explicit $requestors > config option > invoicing_list + $requestors = $conf->config('ticket_system-requestor') + if !$requestors; + $requestors = $cust_main->invoicing_list_emailonly_scalar + if (!$requestors) and defined($cust_main); + my %param = ( 'Queue' => ($cust_main->agent->ticketing_queueid || $default_queueid), 'new-MemberOf'=> "freeside://freeside/cust_main/$custnum", |