RT#71696: OFM Request for additional action on Billing Events

1 files changed, 100 insertions, 0 deletions

diff --git a/FS/FS/part_event/Action/rt_ticket.pm b/FS/FS/part_event/Action/rt_ticket.pm
new file mode 100644
index 0000000..a6a6160
--- /dev/null
+++ b/FS/FS/part_event/Action/rt_ticket.pm
@@ -0,0 +1,100 @@
+package FS::part_event::Action::rt_ticket;
+
+use strict;
+use base qw( FS::part_event::Action );
+use FS::Record qw( qsearchs );
+use FS::msg_template;
+
+sub description { 'Open an RT ticket for the customer' }
+
+#need to be valid for msg_template substitution
+sub eventtable_hashref {
+    { 'cust_main'      => 1,
+      'cust_bill'      => 1,
+      'cust_pkg'       => 1,
+      'cust_pay'       => 1,
+      'svc_acct'       => 1,
+    };
+}
+
+sub option_fields {
+  (
+    'msgnum'    => { 'label'    => 'Template',
+                     'type'     => 'select-table',
+                     'table'    => 'msg_template',
+                     'name_col' => 'msgname',
+                     'hashref'  => { disabled => '' },
+                     'disable_empty' => 1,
+                   },
+    'queueid'   => { 'label' => 'Queue',
+                     'type'  => 'select-rt-queue',
+                   },
+    'requestor' => { 'label'   => 'Requestor',
+                     'type'    => 'select',
+                     'options' => [ 0, 1 ],
+                     'labels'  => {
+                       0 => 'Customer\'s invoice address',
+                       1 => 'Template From: address',
+                     },
+                   },
+
+  );
+}
+
+sub default_weight { 59; }
+
+sub do_action {
+
+  my( $self, $object ) = @_;
+
+  my $cust_main = $self->cust_main($object)
+    or die "Could not load cust_main";
+
+  my $msgnum = $self->option('msgnum');
+  my $msg_template = qsearchs('msg_template', { 'msgnum' => $msgnum } )
+    or die "Template $msgnum not found";
+
+  my $queueid = $self->option('queueid')
+    or die "No queue specified";
+
+  # technically this only works if create_ticket is implemented,
+  # and it is only implemented in RT_Internal,
+  # but we can let create_ticket throw that error
+  my $conf = new FS::Conf;
+  die "rt_ticket event - no ticket system configured"
+    unless $conf->config('ticket_system');
+  
+  FS::TicketSystem->init();
+
+  my $cust_msg = $msg_template->prepare(
+    'cust_main' => $cust_main,
+    'object'    => $object,
+  );
+
+  my $subject = $cust_msg->entity->head->get('Subject');
+  chomp($subject);
+
+  my $requestor = $self->option('requestor')
+                ? $msg_template->from_addr
+                : [ $cust_main->invoicing_list_emailonly ];
+
+  my $svcnum = ref($object) eq 'FS::svc_acct'
+             ? $object->svcnum
+             : undef;
+
+  my $err_or_ticket = FS::TicketSystem->create_ticket(
+    '', #session should already exist
+    'queue'     => $queueid,
+    'subject'   => $subject,
+    'requestor' => $requestor,
+    'message'   => $cust_msg->preview,
+    'mime_type' => 'text/html',
+    'custnum'   => $cust_main->custnum,
+    'svcnum'    => $svcnum,
+  );
+  die $err_or_ticket unless ref($err_or_ticket);
+  return '';
+
+}
+
+1;